Dr.Johnston and her staff mean well, but are missing a certain tact/sensitivity of dealing with the diversity of people who may come through the office.
These dental procedures can be very stressful for clients, and though I understand the concept of burnout from those in medical professions, if you're not in a place to be able to provide a sense of warmth and safety to people who are trusting you while in a very vulnerable position, perhaps you should take a step back and reassess what your issue is.
It's part of the job to understand the needs of your clients, and though I trusted the well-meaning nature of this doctor, I did not feel that it was important to her or staff to assist in reducing my stress levels. They seemed irritated with me while I was so nervous and scared I was in tears. There was an attitude of intolerance and the only thing they seemed concerned about was me signing the form.
I've been to a lot of specialists in the last few years and I know there is a way to reach people that is more effective and could have ultimately improved my experience of the procedure.
This was one of the worst dental experiences that I've had in my adult life, and not because of it being painful (it wasn't very painful) but because their mannerisms in dealing with my anxiety communicated to me that I was a nuisance. The staff member assisting the procedure did make a few kind gestures, which I appreciated, but I would have left feeling less mentally damaged if there was more patience and understanding overall.