Reviews of Scotiabank (Doctor)

Cody Labelle

Typical Cornwall level of service. Was told I'm not the owner of my own account and refused access to my funds... Don't trust these clowns with your money.

Devious Actions

Horrible bank. Called 5 times told them the person they were transfering me to was not in the office for 2 weeks when shes the customer service rep. They forgot to unlock my bank account after i brought them my id and signed papers couldnt get it unlocked over the phone had to go in and do it all over again.

Soft

i have had multiple appointments cancelled, the hours are horrible. almost impossible to get ahold of the person you have appointments with, i keep getting sent to the national call center. for a service i pay for, it sure seems like the cons outweigh the pros

Erik Trudeau

Dont be a day late for a payment or use there chubb insurance they offer. Because chubb is not paying payment on time. They locked my credit card with out warning me. They actually told me that everything was fine as long as chubb made payments . Well that was a lie. Called the 1800 no one could do anything for me. I will be canceling all accounts with Scotia for not treating me like a human.

jack wolf

Most usless place ever i highly dought it that they are busy im seriously thinking of going to a new bank

Jessica MacAllister

They only have 4-5 tellers now. After waiting approximately 15 minutes in line one of the tellers named Rita had the nerve to argue with me and tell me that she's not printing out my statements until there's no one in line then told me to go buy a $40 printer!!! I was completely offended and left crying. Such an awful experience and absolutely terrible customer service!

Sylvie Bergeron

so you sell your house and the lawyer gives you a check for $77,000 which you deposit. Well the bank put a 5 business-day hold on the cheque. I wanted to pay my $25,000 line of credit at that same bank but I can't because my money is on hold. And I owe $3500 to Visa card which I can't - I called up Manager and he says sorry those are the rules. Some rules alright - trying to make more money by putting hold on the lawyer trust cheque. This is terrible recognition of customers. Too bad all accounts will be closed very soon.

Mel

Had this bank for a few years now, went in to cash a cheque today and was given such horrible service. They refused to cash it without holding it for a week, as they stated they are unsure of the company. I asked to be given more information. They seemed annoyed, and frustrated with me ( as this is their job right? To help their clients) embarrassed me in front of the line up. He was rude & embarrassing. I asked if this will happen every week when I come in , he replied with " yes it most likely will" . He seemed to be management, was not supportive to the girl trying to help me.I left with issue unresolved, worse customer service I've ever received. Especially from my own bank! Needless to say, I will be closing this account, and go where you feel appreciated, not just when you open your account. Thanks alot Mike , glad you can help the guy at the ATM, rather than giving your staff the time of day " great customer service, and leadership skills" way to go!

Bacon Ranch

Not sure how a bank runs out of bank drafts and has no other alternative to give me MY MONEY back, affirmative action in progress folks. Capable people available to fill management positions but would rather have good feels and virtue signal to hire incompetence. My 16 yo is more responsible.

Gizmosticks

FA Nicole Martel is wonderful, very nice and informative. Many of the other staff are very nice as well, however, there is one staff member that has been repeatedly rude. It would be unfair to give a very low rating based on one team members attitude but it is very frustrating dealing with someone who always seems annoyed to talk to any guest.

A B

Awful experience, my husband tried to take out a USD Money Draft from his longtime account with Scotia and was accused of drug trafficking. It was only for $110 to pay an application fee and was to be addressed to a USA State Department, in what world could that be for anything other than a government processing fee? The two people 'helping' him were deranged. They demanded a mailing address (not needed, I have since gone to TD to open an account there and no need for a mailing address to make a USD Draft) and refused to help him. We're either going to Alexandria for future in-person help or just completely shutting the accounts and moving them elsewhere with better customer service. This isn't our first I please dealing at this branch, I'm surprised they haven't been reprimanded and replaced by higher Scotiabank management. They're reflecting very poorly on the establishment as a whole.

George W

I’ve never had any issues with Scotiabank.

Andre Racine

Not directed specifically to Cornwall branch. Fix your phone service, I can’t even call a branch directly without having to wait on a national call center line sometimes over 30 minutes, I also tried to call Scotia rewards in another instance and could never get through because everything is routed through 1 number. Worst phone service ever!! At least set up a wait time system on the rewards line and a call back so people don’t need to wait on the phone for hours to talk to someone.

Jessi Ispanya

Good service

Jack Johnson

Bad service , you have to harass people to do their jobs.

Malcolm MacDonald

Charging high fees for doing nothing.

Celine Martelle

Horrible customer service.

matthew billings

Poor service when you can't get money out your personal accounts or if you save for retirement and they put your different account that you can't withdraw with asking a investment account from the bank

Gage Ladouceur

Worst bank there is arrived five minutes before closing to be told that I would not be getting in to get a new bank card that I should take a day off work to come and see them because they can only be open 3 hours a day no weekend hrs less then 0% respect for essential workers

fran st-jean

I work Mon to Fri 7 to 3....bank not open on Saturday . ...not online friendly for me.