Reviews of Kent Building Supplies (Doctor)

Ben Wiper

Little to no product knowledge or willingness to assist beyond pointing.

hangmanperry

Good service

Aiden Martin

Most expensive building materials in town. Don't like to answer phones either apparently.

Karen&Eric's Farm

Just pricing today but good service.

colleen harris

Great service in the store, bought flooring, but was disappointed to get home and realize at the warehouse they loaded a box that was open, and it's missing a piece.. so back to the store I have to go

Jamie

they really need to have price tags up in their lumber yard..its very anoying having to ask all the time especially when workers are usually busy

Mike Goulding

Great prices and great service

Ashley Young

Always good sales. Staff are really nice too, lots around to ask for something if needed

Robert

First day of sale, no stock.Always the same story.

Dave Penney

Clean store, very friendly and knowledgeable staff! The large drivethru warehouse is fantastic considering the weather here in Newfoundland, no hunting through stacks of wood in the rain or digging it out of a snowbank. Pleasure to shop there for folk who hate shopping.

Thomas Furey

Never anyone around to help out. One could wander the floor for an hour or two and no one would ask if you need help.

Danny Maloney

Great deals, especially if you collect Airmiles. Staff are great, but usually need to be approached first. I find they rarely come talk to you and ask if you need help. Once you ask though, they are very glad to help you out. The main reason bringing this rating down to 3 stars is because of item availability and organization. Whether you want 1 or 10, they never seem to have enough inventory and good luck finding a price as items always seem to be in the wrong spot on the shelves. Edit: They must be listening. During my trip there today, I was approached by no fewer than 4 staff and had 2 very helpful conversations! So I've upped my rating to 4 stars. Thank you so much!

Mr. Singh

Nice place to spend money on best things

Stacia Du Hart

Quick in, quick out.

Pat Higgins

Excellent Service and Selection

Cindy Delaney

Have what you need and adjust prices accordingly

Darren Youden

Had an excellent shopping experience, as usual.

Walter Fleming

Called the store @ 8:50 and the recording started the store was closed but also stated the store closing time as 9:00pm

Mel Woodman

Selection is good and the staff is helpful.

Matt Hatcher

Great selection of products and no trouble at all finding someone to help you locate a product or solve any home reno problem you may be having.

Shanej Dwyer

Servive was very poor and when we did get help the staff never had the tools to perform their job. I left the store without buying anything and I intent to avoid the place from now on.

Adam s

It's a chain building supply store. Has most everything you need for building supplies

Alex

Terrible service. The warehouse employees were clueless and didn't help us at all. What a nightmare.

Daniel Penney

Terrible service.

Angela Ricketts

Staff not knowledgeable on products, hard to find staff to help

Natacha Haran

Absolutely appalled by the poor and disrespectful customer service. I am not familiar with the items I searched for here (pbc piping, specific sized screws and wood). When I asked for help, I was turned down multiple times or turned away from. Out of 4 employees that I asked help from, only one was not rude. That gentleman from the lumber area was very kind and helped me.

Kevin Hynes

Great staff, great prices and great selection .

Sherri Fitzgerald

I'm an interior decorator and came to Kent with a client looking for lighting. Alecia at the customer service desk and Doug in the lighting section went out of their way to help us find lights and get good deals. Awesome customer service! Thank you!

Justin Richards

The staff here are always helpful and pleasant to deal with. Large selection of home construction materials but lots of nice interior lighting and home accents.

Jason Sharpe

Seems expensive compared to other retailers I have visited

j dum

Great selection in lumber and accessories. Absolutely no pricing outside then you have to find someone to help you from inside, they take a picture of # and go all the way back to the station and all the way back with your price...Where are your mobile price checks guys???? Its 2019 NOT 1920 !!!The wait for customers is insane and completely unacceptable for a store this size.Seemed to be a few guys kicking around doing "something" ...observed guys having conversations about family as I was walking past them...Another 2 staff together standing talking casually...Noone directing them...One girl at the cash(who was helpful)..VERY POOR SERVICE OVERALL!!

Jeff W

Rude service at the CUSTOMER SERVICE counter, every time I have to use it.

T. O'Quinn

They had what i needed.

Hoyles@gmail.com Todd Hoyles

Very good.

Christian Arsenault

(Translated) Courteous staff (Original) Personnel courtois

MrExtravegant

For once, staff were easy to find and as an added bonus very helpful! Also very polite and patient. Looking good!

Lisa Davis

Don't like where nobody knows where the protect is located and how many on hand...

Teann Park

Good store great sales

Kyle Hudson

Store was clean, and it was easy to navigate the isles to find stuff

Mac

It's a box store, nothing more, nothing less. As box stores go, it is well laid out and reasonably easy to find what you need. Win win.

Becca Rennie

Great selection of items.

Paul Fudge

Spacious, friendly, easy to deal with

Stephen Roderick Pieroway

I usually enjoy going to Kent but today in Corner Brook it was sub par. Almost nothing I bought had price tags. Also the flyer special 3 weeks running greenhouse was said to have Never arrived. :( zero inventory

Jonathan Benoite

A very organized, clean store. The staff are very helpful and equally as friendly. Further from my home than similar stores, but worth the time to go the extra distance.

D

Could be better. Staff lies a lot. Including the manager. Someone higher up needs to go in and clean house.

John Meaney

Service was good

Denise Maccormack

Awesome service

Shane Temple

Awesome staff, just awesome!

turr minator

Alot of products

Karen Elliott

Lots to choose from, reasonable prices

Bill Peddle

Overpriced...

Dulcie Chaulk

Terrible service. Was being seved at the hardware counter. Guy says he has to take care of something, will be back in a minute. Was gone for 10-15 mins and then i went looking for him, he was up front being social with a couple cashiers, totally ignoring us. Got him back. Didn't have most of the stuff we needed and then referred us to another company. I won't be back. Stan Dawe will get my business from now on.

Jerry Brake

All your home and garden supplies

Stephen Gullage

Ok selection, ok customer service, poor pricing. Selection: For such a big store, you'd expect them to carry more stuff, but they don't. For example, in the nuts and bolts section they have nuts with no bolts to match, and vice versa. For wood you're limited to standard construction type lumber, pine, some oak, and some maple. Forget anything exotic. Plywood is mostly garbage if you want high end stuff. Construction plywood is good. Customer service: talking to someone knowledgeable is hit or miss. There are some gems who know their stuff, paint supplies and contractor services in particular, but otherwise you're on your own. Staff are reluctant to do any special orders and will likely suggest you go elsewhere. Prices: decent but not as good as you'd expect from a big box store. For example, they carry King Canada tools, but the prices are always 2-3% higher than anywhere else. ie KC biscuit joiner is $119.99 everywhere else, $122.99 at Kent. Oak and maple are particularly expensive. I paid $10 for 1"x6"x4' oak at a local competitor, Kent charged twice that much. Supposed to be a price match guarantee but when I brought in my receipt and asked them to match it, they refused. The website is useless for figuring out how much things will cost as the prices are way off. Plywood for example is always $3-4 a sheet more expensive in the store than what's on the website. Otherwise, the store is generally pretty clean with only a few trouble spots that need more attention. The shelves are tidy, lots of products on display. The store and website is in serious need of review.

Steve Allen

Great service, friendly staff, was in and out in no time. Ordered it online, picked up the next day.

Tom Howe

Not real fast but good service

Paul McDonald

It was rediculous no help in store waiting for 30 minutes to get help no one came brutal service

Jack Targett

Had really good service today on both purchase and return.

Gord Phillipps

4 calls, with the promise to get back to me if I leave my name and number each time. Guess what no call? Five hours later. Correct! I could be dead next week!

Tony Howell

Not enough staff on Sunday

Rosalba King

Great place to shop when doing generations for your home

K Bennett

Clean. Fair prices and airmiles

Samantha Allingham

Poor poor customer service I know we are in a pandemic but went in to get a quote on kitchen cabinets and couldn't get one lady wouldn't even look at the paper with my measurement on and then gave me a pen to write something down and didn't really want to take it back

Gloria Gushue

Always great service and friendly staff... 5+ for sure

Kathy Dingwell

Unqualified staff.

Geneva Hackett

Awesome got what I went there for at a good price

Barry Bennett

Great store

Dave Young

Awesome as always

Leo J Rubia

Not happy with your service couldn't get any help

Jason Burton

great selection

Koren Hunt

Amazing customer service!!!

Bernard Bungay

Good help

George Hulan

Didn't have the things that I was looking for.

Kim Gould

Went there on a Sunday afternoon to get paint, waited at the paint desk for nearly an hour to get served....and this is not the first time that we've waited like that at kent....I think we're going to switch hardware stores.