Reviews of Laurier Optical (Doctor)

Sandi Laveault

There is a huge selection, but men's and women's glasses are all grouped together. Some are obviously one or the other, but many are not so obvious. I have a hard enough time choosing glasses, I wasn't interested in trying to sort through men's and women's to find what I wanted.

Lucas Pearson

I don't often take time to review, but your team went above and beyond. Thanks for the great service!

Careleus1

Gave me the wrong prescription, it was way off. Eye examination was extremely rushed so it's no wonder.

Logan deJong

So i went here only becuase i thought they would have a wider variety of glasses to choose from compared to where i usually go and they did and the woman were great helping me choose a pair but my eye exam was extremely short which didnt seem right to me, less then 5 minutes, i was told on the phone to bring my current pair of glasses so the doctor could see my prescription but he never asked for them. I ordered glasses and they came in fast however when i put them on they were a BIG change. I thought ok my prescription has changed but its been over 1 week with my new glasses and ive had an extremely bad head ach since getting them... the doctor oviously didnt take the time to actually look at my eyes. Im extremely disappointed and will be calling them to fix this issue.

PANDİSPANYA

One of the best eye appointments that I have ever had! All of the staff were very nice and helpful.

Joan Griffith

Great customer service with help finding the best pair of glasses. And she was great overall. Wonderful glasses and best fit I've found so far. Great pricing as well. Eye exam was lovely as well.

Alison Cameron House

Very frustrating experience at this shop. There isn’t a defined section for men’s and women’s glasses (they’re all mixed together by brand name) and it was a nightmare to navigate. Also, they are way overpriced for basic eyewear. We just left and went elsewhere.

Mark Ross

DO NOT GO TO THIS PLACE!!!! Ordered 3 pairs glasses... 1 name brand...3 weeks + to get them... Ordered Pair with clip ons..... 4 week to get with no clip ons..Grrrr... Then another 3 weeks clip on came in..THEY WERE THE WRONG COLOR !!!! TOTALLY DIFFERENT!!!! AGAIN DO NOT GO HERE!!!!

Bev Lawrence

I finally found a great eye clinic that is accommodating (esp these days) that practices good safety protocols , convenient location, great selection of good quality glasses and of course knowledgeable and friendly staff.

James Jensen

Just bought my frames today and totally helpful staff and the prices are amazing will be recommending this to friends and colleagues.

Shawna Roberson

From booking an eye exam appointment to getting the frame, service was exceptional ! I have been going to Laurier Optical for more than 10 years now and have always had a great experience.

妮娜

The Worst service ever had in my life. Do NOT recommended to anybody.

Kris Kinos

have specials but even if you ask if any additional cost they say no but then add them in anyways.... NOT impressed

Lee Balk

Customer service was excellent, They helped me a lot in picking my frames and was very knowledgeable about all the products

Therese Scott

very nice and welcoming group of people from start to finish

Brent Merkley

I don't recommend the Brockville store to anyone! Bought a pair of glasses and they knew I was having eye surgery. Said they would discount the new lenses after the surgery and didn't. Then the new glasses after the surgery one lens fell out 2 days later. Then the same lens cracked 4 months after that. Said they would replace at a fee. If you want $1000.00 glasses this is the place to go . I won't be back

gillhs Tracey

I have been a customer of Laurier Optical for over ten years. The quality of service and attention to detail this store offers are second to none.

summer mance

Everything was smooth and fully explained prior to seeing the doctor. The doc was an amazing gentlemen who made the entire examination experience seem like a genuine conversation.

sabrina collins

Thank you Nancy T. at Laurier Optical in Brockville. Nancy helped me pick out frames, explained options for my lenses and offered her professional advice. Nancy even stayed after closing, I didn't feel rushed or like I was an inconvenience. My glasses were were ready for pick up in a week! Thank you Nancy!

Richard Starnes

We have been a Laurier Optical customer for years. They are always very Polite, allows you time to make the decisions on picking out your frames to you. No hard selling.

Jane Johnson

The customer service each and every visit is exceptional. Friendly and helpful staff. We had a great conversation and a genuine well wishes when I left. Keep up the great work!

Gregory Brito

Everyone was awesome, very helpful and knowledgeable! Will definitely be back for my next pair of glasses!

Bri Lac

I visited this location 2 days ago and the lady who assist me is super nice and very welcoming from the moment I entered the door until I left.

David Wilkinson

The office was well organized and on time, schedule time was kept very close with almost no wait. Very respectful of my time.

Bernard Monahan

Great Service provided by the staff. Deals were amazing and got my glasses in just two days. I will be returning for sure for my next glasses.

Raymundo Dashawn

Have been coming to this location for many years. Laurier Optical has amazing customer service. The staff was very knowledgeable and helpful

Joshua Owens

This location has a great selection and wonderful service. The staff were incredibly helpful and patient in helping me select a frame, which I am very happy with. Will definitely be returning!

Lissie Celestina

Amazing service. Went in to buy a pair of Ray Bans. The staff were so welcoming. i was being very picky with what i wanted but they were more than happy to accommodate me.

Adela Kendrick

Staff are very knowledgeable :) they get it right the first time ; very little if any adjustments needed ; and I have progressive lenses.

kristina hall-brown

For my first time having to get glasses the staff were helpful and accommodating. Will definitely be coming back.

Kelsey Hameet

I needed a pair of cheap glasses and when I saw the prices at Laurier, they were pretty cheap. I ordered twice from them and it was easy. Everything was fine with Laurier Optical.

Edward Kostka

This is the best place to go for glasses. They have a great selection and the two people who work there are incredibly helpful...they fully understand customer service. Great environment, great staff, great product!

Girten Radcliffe

A great overall experience. I was seen on time, the staff was very friendly and knowledgeable and the follow-up was fantastic.

Curtis Jackson

I was treated very poorly, once I mentioned I was on disability. Which was basically a none issue , since I had been saving up. So that I wouldn't have to stay within the perimeters, that disability would allow. This was a mature lady in her fifties or maybe sixty. I was the only customer in the store. All the sudden it was like l was an undesirable. Will never go there ever again, she needed to qualify her customer better than that.

James Durand

This store is great. The store has great atmosphere, very friendly and helpful! I had the best experience 10/10

ruddie Veronica

Great Deals on glasses and customer service was awesome. I highly recommend anyone who is looking for glasses to visit this location.

Cam Walsh

I was grateful for the service at this store. Having lost my only pair of prescription glasses in the river that morning, Dr. Singh kindly squeezed me in for an eye examination that afternoon. All of the staff were friendly and helpful and I appreciated their flexibility in accommodating me in a time of need.

Betty Dauphinais

Last year I got my me glasses and prescription from Laurie Optical. I picked them up the day of lock down and had my first adjustment 3 months later. Now I should mention during my eye exam I never saw anything clear and wondered how my new glasses were going to work. I had 2 more adjustments always mentioning that the distance was not clear. On my last adjustment they said they would speak with the doctor and call me, nothing ever happened. A couple of weeks ago I went for my yearly exam and told all this to the doctor. After a more clearer exam he said that my prescription had changed but he would try to replace for free. Well that did not happen and was told they would like $300.00 to replace my lenses. Funny there was a lady ahead of me and I overheard her conversation and she to had to have her prescription changed after a year for $300.00. Seems to be the magic number. Went to another optometrist in Brockville who improved my prescription from Laurier. Also my eye issues mention from Laurier do not exist and the prescription eye drops not needed. Their up sell for progressive bifocals is also a cash grab.

Baxie Maude

I took my family here to get their eyes checked and we all left happy! My oldest son got his glasses same day! The rest if us waited a couple days cause of the extra but the turn around time was fast. I absolutely love the customer service.

BHN ECAF

Went very well, there seemed to be a bit of confusion with some receptionists about Direct Billing to my Benefits but it was cleared up fairly quickly. Great service, great selection. Thanks!

Christian Emslie (Homeless2Ironman)

Went in and talked to the staff and explained my very limited budget. They were great to work within what I was able to afford. Will always come back.

Russell Segura

I have been using Laurier Optical for over 5 years and have never had a bad experience. The staff are always helpful, knowledgeable and friendly and the service is excellent. Definitely recommended!

Sharon Ryan

I've gotten glasses here for a few years and referred all family and friends here. The staff are good and very accommodating. He's friendly and helpful and the prices are very good.

Gordon Schuetz

From the time I walk In to the time I leave everyone has amazing customer service , always friendly and willing to help !

Raymond Lillie

I receive professional service every time I come to the store for service. I'am very happy with your professional help

Momma Fox 0819

My prescription is wrong. The extras that were to be added were not. (I have an astigmatism. So its important I do not have lights bouncing on my glasses). When I called back to tell them this, they said it was "too late. It could only be done at time of making my glasses. No other solution offered." I was on a limited budget, and the ladies made sure I was fully aware of that. Rude. Short patience. Absolutely no words of positivity. I will NOT be back and I will never recommend this spot to anyone else.

Lillian May

Was treated very porly by the doctor, no respect for women it seemed like. I also told him that I was leagal blind in one eye, He was trying to do my eye exam and literally told me that " I was not corporateing with him" This is because he was trying to shine a very bright light in my eyes. The doctor told me "I was moving my eyes" when I was not! When he took the light away from my eyes, they where drenched in tears from trying to keep my eyes open so long for the eye doctor to Inspect my eyes. Then he got frustrated and told me he was done with me and completely ignored me after that. I WILL DEFINITELY NOT RECOMMEND GOING HERE, OR TAKEN YOUR LITTLE ONES HERE. AS THE EYE DOCTOR HAS NO PATIENTS!

Taylor McHugh

Ordered glasses six weeks ago and still haven't received them. Not very satisfied.

Beth Hayden

I was in Laurier Optical in Brockville yesterday and I was served by Wendy and she has always been my favorite person to go to ???? she gave me the best service as always, and I am so happy with the frames she helped me pick out ! I can't wait until they come in????

Bonnie Church

2 yrs ago my husband and I both got an eye exam and glasses from here. We spent $1,075 and $700 respectively on new glasses. When my husband picked his up, he couldn't see - the owner told him his eyes were just tired and to go home, things would be better in morning. Morning came and he still couldn't see. Come to find out, they put the wrong prescription in them. Then when they fixed it, he still couldn't see and they wouldn't help him. We now see another optometrist in Brockville who also does glasses. Excellent service, and excellent prices. We paid 1/2 of what we did at Laurier. They are nothing but rip off artists - We do not recommend them.

Wanda Morales

Cute glasses for the best price! Can't wait to get these!!

Cassandra Nason

Boy was I ever ripped off! I paid over $700 for glasses. I decided to get a new pair as these made me look like Mr. Magoo. I went and they have a very limited selection for petite women. I went to Hakim and picked out a beautiful pair within 1 minute of being there. Then we tried to get Laurier to fax my prescription. Well, first their fax was broken, then they said they would email it, excuse after excuse. Hakim Optical had to phone 4 times. I waited over an HOUR for Laurier to send my prescription! Utter nonsense. Laurier said they were busy. I stepped outside, called Laurier and tore them a new one. I told them to send it in the next 5 minutes or I would be in to see them and I would be very loud and very angry. Well, surprise, surprise. They faxed it over. Yep, they lied and said their fax was broken. At Hakim, I got frames that were the same price plus anti glare, transitions and shatter proof frames -. All that for $200 cheaper than at Laurier optical. There I just got progressives and nothing else, no anti glare, no unbreakable lenses and no transitions. Laurier optical is A TOTAL RIP OFF! Do yourself a favour and go to Hakim Optical. They're far, far less expensive, have a better selection and the lady helping me was wonderful

Douglas Allen

I see amazing! First time I've seen this clearly and it's great.

Myra Berry

Amazing staff and service. They are super kind and my visit at the optometrist was amazing. I got my eyes checked with no pain or struggles. The staff and doctors are amazing. I would 100% recommend and would go there again!

Michael Long

My wife and I have been buying our glasses here since we moved to the area 10 years ago. Great selection of brands. The absolute BEST service.

arvie Estelle

Very welcoming/friendly and helpful staff, great selection of glasses and I received them in a timely manner. A good experience visiting this location and I am very happy with my glasses.