Good evening,
I took my son this morning to the Prince William Way Clinic, was standing in front of the door trying to figure out what the procedure was when the lady that was receiving people opened the door and asked me if I had an appointment to which I said "yes," and she rudely told me to read the signs that were posted and closed the door. Another patient's mom who heard the interaction said to me "she was feisty, but it's always that way." I told her that I thought it was me but she said "no, no it's always that way." To be honest I've been to that clinic a handful of times either for myself or my in-laws and I have always been treated nicely but not today. My son had an appointment and we had been asked to arrive 5 mins earlier which we did. When the lady who was doing the intake reopened the door and let my son and I in I decided to mention to her that she didn't need to be so rude. To which she barked "I wasn't being rude, you were standing in front of the door for 10 minutes reading the sign, is that how long it takes you to read?" I said your policies are always changing and I wasn't sure what I was supposed to do. So she yelled at me to get out, she told me that the office was privately run and that she didn't need to put up with me and that I had to leave (all while yelling) I told her no, that I had an appointment for my son and he needed to be seen and I couldn't leave without him being seen, she kept yelling at me to leave and I refused because I wasn't the one that had behaved rudely to begin with to which she told me to "shut my mouth!" The lady from reception then asked what was going on and I said "this lady is being rude and telling me that I have to leave but my son has an appointment and I'm not leaving so she told me to "keep your mouth shut and wait outside," I turned to the lady that was doing the intake and said look I'm sorry but you're sign sits on top of another sign and then just kept repeating that I was sorry and I was crying hysterically and was so desperate for my son to be seen (I found a bump on the back of my son's ear and was attempting to get an answer by having the doctor check him out). She finally agreed and took our temperatures and let my 8 year old son pass to his appointment. I have never been belittled like that in my 42 years of life. I am a well educated individual and I teach my children to respect others and respect authority. Today this lady completely abused the authority that was entrusted to her in a way that no one should have to experience. Like I stated above, I've been to this clinic before and have never endured such verbal abuse or the like by anyone there, in fact everyone has always been so pleasant but to be honest I highly doubt that I will be returning and I will be mentioning my experience to my doctor's office.