Reviews of FYidoctors - Grande Prairie (Doctor)

Dalyce Sather-McNabb

Our whole family goes to FYI Grande Prairie for their vision needs. The doctors are professional and competent; the staff are friendly and helpful; and there is excellent guidance regarding which frame styles look best on each individual. Jamie helped my son with his glasses - she was so kind and friendly!

Cory Mo

I started getting pre screened for Glaucoma last year, they told me i was due in December for testing. They never called me, no emails, texts or anything. I called to book an appointment, they told me i wasnt required to visit, i only need an exam every 2 years. A few months later i booked in for a sore eye, and they wouldnt stop criticizing me for not missing my aledged apointments for the Glaucoma screening, that they never followed up about. I Switched my family to Aurora Eye Care.

Michelle Hunter

Jessica helped me out today to choose a pair of glasses. Patient and kind, just all aroud WONDERFUL! She made it a great experience! Merci!

kyle blais

Been going here for years because sadly it's the only place to go in town other than walmart or costco. Have yet to have one appointment ever occur on time, you schedule for a specific time show up and they make you wait for up to an hour to get into see the doctor sometimes.

M Hokanson

After my past issue, I have to say that they have improved. I tried to take my old review off, but was not able to. Over I am happy with them now. Good job fixing the issues.

Katryn Ramer

Husband and I made last minute appointments back to back. The receptionists were friendly and polite. We went in and saw Jeremy Begalke together, we got in very quickly and didnt have to wait long at all. He was wonderful; soft spoken, polite, wonderful bedside manners. I had to bring our new 10 week old puppy in a bag and he gave the puppy a quick eye exam, it was adorable.

Adam Scot

Very friendly good service been with them since 2007 very helpful

Marc Bourgoin

Very friendly staff, handy text reminders for appointments and I like their perscription safety glasses

Stacey Leah

DO NOT GO HERE! Would give a 0 if I could. TERRIBLE customer service. My mom has been a client/customer since she was young and has problems for the first time with getting her eyeglass prescription right and when she asked for a refund when I couldn’t be corrected they told her to never come back again or order glasses from them. I have never heard of such a thing in my entire life!! Not a place that deserves support from anyone in the community. When it was Northern Vision Centre the service was AMAZING but now since changing over it’s been dreadful to say the least...so sad to see a long time business in the community go downhill so badly :(

K M

The experience from start to finish was amazing. As always. I came in for a check up on some laser surgery I had done and wanted new glasses while I was in there. Corrina was so helpful and made me feel good about my purchase. Thank you.

Crystel Redknap

After being told that I needed my eyes checked yearly for an issue, I informed them that for my benefits to cover this, I would need a letter from the optometrist. I reminded FYI about that letter several times, but it was never sent to me. I'll be going elsewhere now.

Heather Mcdonald

Went for my first appointment with them today, got very professional service and they were amazing about working with me to get me glasses quickly before I have to head back to work. 100% would reccomend them.

Matthew Littlejohns

Attempted to get a pair of safety glasses for work purposes. The saleswoman was rude and useless in helping me get the glasses.

Rachel Wood

Update April 25, 2019: I previously left a very negative review due so some exceptionally poor service we received. We decided to try going back one more time because we have had good success with the optometrists there. We have since received better service. Some employees are a lot nicer and more willing to help than others. Overall the customer service is hit and miss but the doctors are good. I’ve updated my rating to reflect that.

Jennifer Bowen

The staff and the doctors are always extremely helpful. The only reason why I rated them at 3 stars is that every time I am there for an eye exam for myself or my son, we are waiting close to an hour every time.

Doug Sepkowski

Prices are very high. Customer service is not good

Brandi Osborne

Horrible Management.. beautiful product, way over priced and will never go back

D G

This is technically a half star... I couldn't believe the amount of issues I have been experiencing with this clinic. Total money grab! When the doctor seen me for an eye exam, first thing she was pushing after everything was to promote their new type of lenses for their glasses. She also recommended that I use dailies for contact lenses because I have been stretching my bi-weeklies but I can correct my bad habits myself. Didn't seems this way when I tried to get contacts. The receptionist (not sure exactly about her title) didn't want to sell me bi-weeklies as I was "recommended" dailies. So then I asked "But this is a recommendation right? I don't think it means "mandatory"". She didn't seem impressed but then went to look if they had some in stock which I had called the day prior to order and the lady told me they were in fact available. Turns out she was looking at the wrong prescription on my file and the ones I actually needed weren't. I then asked if they had trials so I can change the ones that I am not suppose to "stretch" but I was told they didn't. I requested to have some ordered and she said she would, I asked how long, I was told a week..... A WEEK? I asked to be phoned when they receive, they said sure! I then phoned a couple days later to inquire about my eye prescription as I am actively looking to take my business elsewhere and in the mean time I asked if by any chance my contacts were in. She asked if I had paid for them? I said, "no one asked me to, that they would phone me." The lady replied that they wouldn't order without a payment first...... SO I WAS GONNA WAIT HOW LONG? Good thing I was looking at different options because I am currently stretching my contacts and have no help from this clinic because they pretty much don't care about you.... Save yourself the troubles and don't go there. Thanks for reading.

Krystal Z

We have typically had decent services but I always find it's a long wait. We switched to a different optometrist but had broken glasses that are not very old so went back to see if they are on warranty. They still had warranty but not for that specific issue. The first lady that helped us was friendly but apparently you need to book an appointment to look at frames on the weekend. Since my son cannot see without his glass they did a bit of a fix for us and said to come back Monday. They had staff that were not helping people and it was not very busy. I work during the week so cannot bring him during the day. I was able to get new ones for him someplace else same day.

Tyson Tull

Was working away in camp and Steph was able to help me the same day . Great service

jordan wiebe

Very friendly and helpful staff. Always answer any questions and exceed expectations!

Tessa Hergott

Love FYIdoctors! I started seeing Dr. Bayer a few years ago and not only is she super knowledgeable but also very personable and receptive to questions and concerns. I also recently picked out new frames with Dani (I believe that was her name, been a while now) and she was a great help. Dani made suggestions while still allowing me to come to my own conclusions, she was also very patient and provided great insight to the process. They were also running a back to school special which saved me over $100 on my frames!

Shawn Watchorn

I goto this place for the doctor... There are a few great ones. Dr. Heath is the greatest!! Very thorough, and explains everything in detail, he’s super friendly, and was on time with my appointment. Doctors like him make a company. I don’t care if I have to wait 30 mins past my appt time to allow him to give every customer this experience.

Lauranne warwaruk

As per my last review I have had a talk with one of the amazing ladies at the front office and got everything sorted out! Shout out to them for taking the time to make sure everything g was resolved!

Andrew Martin

Poor poor customer service. Ordered my frames for my glasses 2 months ago and they still haven't came in yet. After many phone calls and visits there's nothing they can or will do to help in any way. After being told I can't get a refund I was forced to select a new pair of frames and they still haven't got them ready yet. Wouldn't recommend them to anyone. Poor customer service and just a rude attitude from the staff in general

Carissa Joosse

Dr.Diakur and CJ were both super sweet, friendly and helpful. They explained all the tests and every step of the way making it easy for me to understand. Greta also helped me find frames that suited my face and that I'm happy with. Overall, amazing customer service!

Richard Deubner

Recently had a eye exam which was quite detailed. It was finalized by Dr.Jefferies and it was determined that I qualify for lens implants. Was very happy with the outcome now waiting for a consultation with Dr. Robert's office for the operation.

Jonathan Mascarenhas

Always a friendly and professional atmosphere whenever I go. Staff are extremely polite and reliable. Stephanie is always wonderful and amiable to deal with. Just recieved assistance from Rachelle in the contacts department today and she was exceptional. Extremely swift and accommodating service. This is a legitimate review, if you don't believe me then go in and find out for yourself. 10/10 highly recommend.

Keith Henry

First off, I've never walked in here and NOT waited an hour to see someone. Never, not once. Second, I ordered two pair of glasses and was told 3-4 days they'd be in. 3 weeks later and ONE pair has finally arrived... And they're crooked. Not straight at all. Second pair no where to be found yet. And lets be clear... you WILL pay a premium for your glasses here. Which I assume would be to cover the "personalized service" and "top notch quality". I certainly did NOT get my "premium" money's worth.... The staff is friendly and helpful when you finally get to talk to them, but there's far too much waiting around and the quality of their products is questionable at best. By all means, visit the optometrist (That part of the process was great) but just get your prescription and fill it elsewhere.

Angela Bradburn

The only place I use for eye care. I have tried to purchas frames and lenses from walmart and Costco, but times I had issues with either wrong perscription or poor made frames that did not last a year. Over the years I have purchased 2 frames from fyi and I still use them to this day. I have gotten new lenses hassel free, as my perscription has changed. The staff here are amazing, from the ladies at the front, doctors and to people who work in the frames and contacts department. Everyone if friendly, compassionate and informative. Fyi you have my business as long as I live here!

Dayne Bzowy

The hours posted on the building and on Google are wrong. This is frustrating.

Nancy Martin

Dr Joel Heath is a honest, forthright and genuinely has a primary focus on your longterm eye health. Even though this is not the fastest appointment, you can always be assured that he’s thorough. In an industry where prescriptions for new eyewear are sometimes handed out based on the need to meet a sales quota, he only has your best interests and eye health in heart. It’s refreshing.

Tiffany Tundrha

I liked the store

Arthur Amendt

I too experienced the same as Rodney. In the last five years, the two times I have gotten new glasses there I have been unsatisfied. Paid big bucks, with all the frills on the lenses, but still had trouble with the progressive lenses lining in the right place and struggled with trying to find where to look through the lenses to see well. They can't measure well. Went back several times, and no success - told there was nothing wrong with the lenses. Then when I got a deep scratch before the year warranty was up I too was unable to get the glasses fixed, exchanged or returned. Have gone back to my old glasses as I can see well with them. Have an appointment with SEARS next month, hear they are good as well as Walmart and Costco, know people who use them over NVC. NVC is a classy place, bright lights and all the frills, but the end product is costly and poor. An unhappy customer as well.

BKT ART

Always great service!

Emily Fehr

Had a great experience at this place! Hadn’t been for over 7 years and needed a new pair of glasses BADLY!!! I am very picky but the team made me feel valued and did not rush me. The sales person made sure that I was 100% happy and went out of her way to do so. Very happy with my choice and the kindness and caring of all the staff ❤️ thanks again!

Karen M

On April 3rd 2017 FYI doctors took us and immediately helps me with my daughter get her new glasses because we lived out of town..... she broke them we were in and out within a couple hours perfect you guys are awesome thank you so much.. now she can go get her license for her driving test cuz she has new glasses.....you guys rock Karen machetchuk

Tyler Wold

Excellent customer service. From my doctor appointment to the fitting I received first class customer service from FYI. My glasses and my sunglasses look great. I will visit FYI again.

Karla Milton

Great service. Wonderful staff. I highly recommend

Courtney

FYI doctors is great!! Amazing service, Ellen helped me with everything and knew her stuff! Can't wait to get my glasses in! Thanks again Ellen! :)

Tena Godin

Best Experience A great selection of lenses and Keith was amazing and so knowledgeable. We would recommend FYI to anyone.

Dawn Knapp

The best experience, my eye exam was quick and easy, all the preliminary tests were explained and I felt that I received excellent service. Greta helped me pick frames and walked me through choosing my lenses, the different options and price points. I walked away feeling great.

Rae Lene

Very very expensive, extremely over priced! (please know that glasses are not actually supposed to be +$600.00 PER PAIR) My mom and I also both received multiple text and phone calls this week about appointments, but haven't actually been patients for over 10 years. Ive been harassed and yet they will text requesting I give them a time that I'm available for an appointment but yet refuses to stop calling even after I've told them I'm their patient anymore and do not require their services. Go to Edmonton for your glasses!!! The whole trip will be cheaper and you can get +2 pairs of glasses.

Crystal MacPhee

Knowledgeable staff. Quick service. Was good.

Marlongeez Last

Worst experiencebive everbhad here! Think I'm going to take my prescription elsewhere... this 2 hour waiting period!

ashley mcnee

I dropped in today hoping to get a screw put in to save my glasses. Fixed so fast and with such a big smile! Thanks Sky(e)

Lexi McKechnie

I was really impressed with the attention to detail at FYI. From the front desk to the doctors to the opticians, everyone was friendly and helpful. We were especially impressed by Jessica who helped me pick frames for my two year old. She even took my two toddlers for a walk around the place so I could make an important call. Above and beyond normal service!

Margo Snydmiller

I have been a customer for years. Since Dr. Kostiuk first started. I am mask exempted for medical reasons. I am suddenly not welcomed in your business? That's fine. I will take my business else where.

Russ

Fine doctor and clinical resources (the doctor was fantastic but he did send me right along to the sales team and it seemed like they REALLY tried to blur the medical/sales line to keep you engaged and start buying stuff), but when I asked to get Rx information to buy a SCUBA Diving mask, they would only provide the Rx. When asked about getting the Pupillary Distance measurement, which is a simple answer, they told me that it would cost $50. I have gotten this answer for free at other places without issue. Another example of an Optometrist / Opitician trying to milk every penny. VERY disappointing to see them take the low road on issues like this. Now, I'll just go elsewhere and buy my glasses at whomever gives me that distance measurement for free. To clarify, I am buying the SCUBA Mask online through the manufacturer and some new glasses at an actual Optical store that gives me that number without complaint.

Glenn Walsh

First time customer at FYI Doctors in Grande Prairie. What a great experience from the time I entered the office to the time I left which was after closing. Anne was a wonderful person full of energy and completed all the pre exams. Explained every step in detail on what she was doing and the reasons why. Very upbeat and positive person. DR Diakur was absolutely amazing once again she took the time and explained each step of the process while completing my eye exam. Took the time after the exam to provide an overview of my eyes. Next was Tanah who assisted me in selecting new lenses and frames. She explained all the options available and was simply amazing in ensuring she had taken the correct measurements and that everything she was doing was explained in great detail. There was never a rush to get this process completed even though the office was closed at the end of my visit. Must be noted Tanah has a great eye on what frames will fit you and that they look good on you. Thanks again for being treated like a valued customer by the amazing staff. I'll definitely be returning.

Juanita Farewell

Our experience when visiting FYI doctors in Grande Prairie was phenomenal. Usually going to an eye clinic for our family is very stressful but the staff at FYI were very patient and kind with our child. They had a lot of information to share and so many different options when it came to lenses for our child. They took their time and made us feel comfortable. Truly appreciate their service.

Vivian Rosychuk

picked out glasses yesterday , any questions i had were answered , thank you for the great service !

Misty Gaudet

As out of town customers we have always been pleased with the above and beyond service that we have received. Last minute appointments, rushing same day orders. The staff have always been courteous, happy and helpful.

Sabrina Blasig

I had the best service here!!!! The staff were incredibly helpful and patient with me while I picked out my glasses.. helping me choose from the many they offer. The staff are so friendly and kind, this has been my best experience ever with an optometrist office. They also do a retinal imaging service to inspect for any abnormalities. Also Dr. Christina Bayer is THE BEST. If you can try and have her examine her eyes, she is so talented!!

katie mayer

FYI drs went above and beyond for me today, to make sure i was safe from my allergens. Having a citrus allergy during a pandemic that forces businesses to clean with an allergen that can be deadly to me has been, to say the least a challenge. I appreciate the extra steps taken by all the employees i interacted with today. Thank you for putting my safety first. You guys rock!

Cecilia Moostoos

not impressed im treaty and everytime i go into this place im taken to the cheap area and never even offered any of the discounts im taking my business elseware the woman that served me after seeing doc jefferies was totally just trying to rush me not impressed

mellie gi

HUGE!!! Shout out to Jessica at FYI for fixing my friends glasses free of charge, after going to 2 different places before and couldn't do anything for me! Forever grateful!! Thank you!!

Rosanne Forseille

We had the absolute pleasure of working with Tanah!! She helped us for over an hour and a half to pick out glasses for my daughter which just happened to be my daughters first pair ever. She was very patient, sweet and made the whole experience a memorable one!!! Thanks again for your help Tanah, you’re a gem!

Lindsay Peltier

Good experience with eye exams with Dr. C. Bayer. And just recently had a fantastic glasses buying experience with Greta. She went above and beyond to help me find frames, was super patient and very knowledgeable about the product and sizing. Plus I love that they're open Saturday's, great hours in general which is helpful.

Bill Martens

Went there for 40 plus years. Latest customer experience . Will not go back ever

Chantal Scammell

I came in for help with my sons glasses today, even though they were purchased somewhere else Sky was extremely helpful in helping to fix them and make it so my son had his proper glasses to wear. Definitely recommend 100% Thank you!!!!!

Kevin Timanson

Dr. Begalke is a professional who I fully trust with my eye care. He is both knowledgeable and personable. The people who helped me with my glasses were also professional and senior staff were supportive of the person in training who was doing a great job helping me. Thank you,

Walter Sanchez

walked in to find new glasses. No one asked if i needed help. So i started trying ones on by myself. Two other customers walked in about 10 minutes later. They were helped right away. Again no one came to see if i needed help with anything, then all three ladies just stood together to have a chat. so i decided to leave. Not very good customer service.

Rhonda Rautenstrauch

Great staff that great you with a friendly face when you walk in.

Jay Marcil

I was working in GP and needed an eye exam before I could reorder my contacts from my previous supplier. I was referred to FYI from a friend. Excellent experience. I was able to book an appointment right away, the staff was extremely friendly and helpful. Dr. Whitney Diakur was very professional and helpful, she took the time to go through my exam and explain everything to me. Dr. Diakur, set me up with a new prescription for my contacts that are working perfectly. When I checked prices on their contacts, FYI was $60 cheaper for a 3 month supply than anywhere on the internet, but honestly, if they were more I would have paid it just because of the service. I live in Red Deer and they shipped them to me for free. I would highly recommend this establishment.

Tia Eeles

Very friendly and accommodating! We are from out of town and they were able to get my son's glasses finished before we left the city.

James Dawson

It has been many years since I had been to this optometrist but they had the nano frames my son wanted so we went there. The initial order process went not too bad. After about 2 weeks which was faster then quoted we got a call the frames were in. We arrived at about 430pm and there was 2 people in line ahead of us. We waited some time probably over 20 minutes during this time someone ahead of us in line gave up and left. There was over 7 staff and each time they were done helping someone instead of calling us over they went and did something else...I remember now that this is the exact reason why I stopped coming here it's like they dont care. When we were finally called over the girl who helped us was nice but during the adjustments of my Sons new glasses she broke the arm...and while I know this was not intentional, how she handled it was not great. "Of course this is covered under warrenty" she said..I hope so since you broke them I thought. What she should have done was grabbed an arm off another similar frame so he could use the glasses and then order the correct piece. This resolution was not offered ....or maybe even offer me a discount or something, since I did drive across town and spend almost an hour there just to pick up some glasses. Either way not a great experience.

Travis Young

Great service has kept me coming back time after time. The staff are professional and having the long-term care of consistent physicians (Dr. Brezac) is a peace of mind. It seems like other eye places often pop up and fade away, but this clinic is a place I have counted on for over 20 years.

STEVEN BALL

Michael Litchfield at FYI is fantastic! Last February (2018) Michael discovered that I had a gigantic retinal tear. Within a little more than an hour he had contacted the Retinal Institute in Edmonton sent my scans and file to them and arranged an open open appointment that same day with Dr Mark Greves at the Retinal Institute in Edmonton. I made it to Edmonton at 430 pm that day and after Dr Greves verified Michael's findings I was scheduled for surgery the next morning. Michael's attention to detail and ability to calmly explain that my priority that day was to get to the Retinal Institute in Edmonton made it easier to focus on accomplishing that task! I really appreciate his attention to detail during the many follow up post-op visits I have had in the following 10 months. If you want someone who cares about the details and his patients see Doctor Mike! Steve Ball January 2019

Lolita Hoddinott

Had an emergency stop at FYIdoctors, and Skye was awesome. She fixed my glasses in seconds

Donna Jacobsen

I have a 34 year old daughter who is legally blind and also has down syndrome... She has never been able to see more than 2-4 inches clearly. Dr. Jeffries spent a fair amount of time with her and was not willing to give up on her. He managed to change that 2-4 inches into six feet of clear vision !!! It may not seem like much to many people but to my daughter it is a whole new world. She can read text messages from 6-8 inches away... Read her clock from seven feet away. I can't thank him enough for what he has done for her and how much he has improved her life.

WinterSpirit Goodswimmer

Love love love Dr Christina Bayer! Super patient and knowledgeable. Answered all my questions and I felt super comfortable.

Stephanie Middlestead

Excellent service! They take time to make sure everything is exactly as it should be.

Ed T

Customer service was great! Waiting to see someone wasn't too long.

Scott K

Every staff member was super friendly and helpful, from the front desk to the optometrist. I ordered contacts from here and they arrived in less than a week. I did feel somewhat pressured to buy and it felt like the optometrist was a salesperson at times, however, this would not diseude me from returning - it's just business.

Lawrence Vanin

I come here for my eye exams all the time! great staff, professional and huge selection if you need glasses! highly recommended!

Wayne Jackson

Fyidoctors nice. Even fixed up glasses I got from auroa. Definitely going back

B Scott

Not impressed with this company. They lost our appointment time and we had to reschedule.their fees are amungst the highest in the town. The Drs are also doubling as salesman for their over priced merch.

B.l.C

Cristina is the best! Excellent and professional service.

Iggy “Iggy”

Got a wicked deal on glasses, but also came with free pinkeye, confirming a questionable crop dusting in the seating area.

Hal Ling

Fantastic customer service delivered by Keith. He was diligent and attentive, making product suggestions without trying to stifle my own preferences. Very good experience and would definitely refer my family and friends.

Echo Ramsey

The most amazing service. I highly recommend getting you eyes looked after by these doctors, they care about their patients.

Jackie Larsen

They have been our eye care providers for over 10 years. Great service, knowledge, and selection for a family of four - both Fairview and Grande Prairie.

Morley Bayer

As a life-long Fyi Optometrist, I am proud to work for an organization that puts eye health care FIRST! Our team of Optometrists, Opticians, and support staff is dedicated to ensure that you and your loved ones get the best eye health care possible. Regular staff meetings and daily management review ensure that your needs for eye care and eyewear will be met, promptly, and with a caring attitude. People ask us, 'what does 'Fyi' stand for...the answer is...'for YOUR eyes'. We do apologize if your experience did not meet your expectations, but according to our regular surveys of those who engage us, many people are quite pleased! One thing we do ask, is that our patients come on time for appointments & leave enough time for us to take care of you in a professional way - this way we also get to know you better and can meet your needs properly.

Jason Wold

I purchase my contacts from FYI Doctors in Grande Prairie. Always friendly and knowledgable staff. I've been a loyal customer since 1996.

Matt Kostiuk

Great selection on eyewear, and thank you to Sky..she went above and beyond! One of many great staff here!

Bernie O’Connor

Everyone was very professional and there was not a long wait time

elaine kerr

Stephanie from the FYI doctors has gone above and beyond to ensure my husbands safety and comfort was well taken care of. She helped us replace some safety glasses that were giving him troubles. She ordered new ones to replace at no cost, helped get a great fit and did a follow up call to ensure things were satisfactory to his needs. We highly recommend the FYI Doctors in Grand Prairie to be an excellent choice. Thank You Stephanie.

Klaus Klouth

Wow, Wow ... Up AND Above Her Job Description, (Stephanie) ... Costumer For “YEARS” ... Always Happy ... Then Problem With Frames ( Nike ) ... 4 Visits, Same Problem ... ( Stephanie ) ... Handled ALL ... ( VERY Happy NOW, F.Y.I. Doctors, ( “EXCELLENT” ) ... ALL I Meet, Who I Don’t KNOW, I’ll Recommend F.YI... ( Who I KNOW, I Already HAVE !! ) I’ll Be Back ????????????

Kristi M

quick service, knowledgeable optometrists, helpful staff!!!! I am new to Alberta and GP and needed an optometrist that really knows there stuff as I have some optical challenges. They were so helpful to accommodate my work schedule and have evening appointments! Then from the moment I walked in the door, everyone was welcoming and helpful! Dr. Jeremy Begalke took the time to really understand and help fix those challenges I have struggled with for years. I couldn't be more impressed. The knowledge and experience here certainly rivals that of large cities. The helpful staff make it a pleasure to go in. I would recommend them to anyone!

Bill Duncan

Ellen did a great job in helping my wife and I choose the right glasses for me. They look good and my vision is much better with new prescription. I will continue to be a customer of FYI. ????

M. B

Great service and selection. Doctors and staff very knowledgeable.

Reverie Dream

Absolute worst experience ever.

Arnie V

Great service and staff, I wouldn't go anywhere anywhere else in town!

Justina Croslyn

More expensive than some places, but had amazing customer service. Everyone I dealt with was very friendly, professional and helpful. Would definitely go back again.

Dustin Backus

Came in to get a refill on contact lenses and casually mentioned that they weren’t fitting quite as well recently. The doctor grabbed a different brand of lenses for me to try out and booked me in for a follow-up appointment two weeks later. Thanks for the great service!

J R

Always great service and helpful friendly staff

Alison Forest

We’ve been customers of FYI for years and have had great experiences. The docs are professional and knowledgeable and the opticians provide excellent service. A few years ago we tried Costco for one of our kids and the savings wasn’t worth it. Ended up back at FYI and much happier.

Dean Smith

Sky was awsum ! Fixed my old glasses I thought were wrecked and put in a new nosepiece , I am buying another set just because she is so awsum !!

Derald Lauinger

The FYidoctors optometrists and the company are up to date. The FYidoctors optometrists are very thorough, asking all the appropriate questions pertaining to your eye health and your family’s eye history. The FYidoctors optometrists will also ask questions so they can match your lenses with your work and lifestyle. We are health conscious people and choose healthcare professionals that match the level of care we are looking for. When purchasing our spectacles, FYidoctors has professional staff to help choose the correct lenses and properly fit the spectacles to your face. They position the spectacles, measure and match them to your viewing area. This maximizes the performance of your new spectacles. The FYidoctors staff will also assist you in choosing spectacles that suit you, if you desire. My wife and I highly recommend FYidoctors for your next eye exam and spectacle purchase.

Ashley Vanderburgh

The ladies at FYI are absolutely amazing. I originally had Greta help me out, today I came in and saw Jessica. She was absolutely wonderful, they both were. I was a little uneasy about needing glasses, at it as it is my first time. They both made me feel comfortable and confident. They also helped me pick the perfect pair. Thank you ladies thank you so much

bishop wolf

The staff here are friendly and efficient always quick to make repairs and offer assistance or information on their variety of products

Raymond O'Connor

Excellent customer service and friendly staff starting from reception, to seeing Dr. Brezac, and finally to Keith, where his attention to detail ensured my glasses were a perfect fit for me! Highly recommended!

Lorraine Goebel

I love this place, the doctors are great, they have the latest medical equipment. I like that it's so precise. The tests tell you about the arteries behind your eyes and there's one that looks for cataracts and glaucoma. The selection of frames is amazing, there's so many to pick from. My favorite girl is Kendra, she's been my ophthalmologist for about 6 years now (I have a really tricky prescription) and have never been disappointed. The contacts department is really great as well, they work hard to find lenses that have great results. Again the tricky prescription has come into play. Their store is spotless and they pay great attention to the covid sanitizing protocols. If I could give 10 stars ???? I would ????

Jody Fredrickson

Skye was very helpful assisting my daughter trialing contacts. She was very exuberant and energetic. High fiving and encouraging. I would recommend this young lady to everybody.

a vav

Stephanie was a big help and extremely fun with the experience. Very happy with my purchase and service ????

Tracy Podaima

The staff are friendly, helpful, and thorough. Because my glasses had to be mailed, Greta took extra care to make sure she had all necessary measurements correct. The glasses arrived quickly and I love my new look! The eye doctors are very kind and thorough also! A great experience!

Terri Gould

Called on a Saturday because my eye was swollen and extremely sore and they said they were all booked up and couldn't see me. Went to a clinic and they didn't know what to do eventually ended up at emergency 12 hours later because the pain was bad and that doctor didn't know what to do either but he did put me a bunch of viral drops and pills and told me see an optometrist first thing Monday morning along with pain killers all weekend. Won't be going there ever again.

John Dever

Absolutely terrible experience. Waited for the optometrist for 40 minutes as other customers getting served around i finally asked why i was having to wait while others getting served and was told i would be helped shortly. was a good experience with the doctor but then went to get my prescription filled sitting in a chair at the counter. Again customers walking in the front door getting served before me i finally walked out. I was there almost 3 hours!!!!!! Something is seriously wrong there stay away. After leaving the manager called me to apologize and offered me a discount to remain a customer i don't think i will take her up on it.

Felicia Joosse

(Translated) Dr. Diakur was amazing! (Original) Dr. Diakur was amazing!

Erin Kelly

I went in to get my glasses fixed and order new ones I had the best experience. Tanah helped me out and was very professional and sweet. I would always recommend going there, everyone is so friendly and willing to help out.

Martin Paradis

I just spoke with Hailey on the phone. I was aquiring about a set of glasses that needed repairing. Her customer service over the phone was incredible! She was extreamly polite. She did not know the answer right away and made sure to comfirm the correct information. It is very apparent that she was well trained in her position as she conducted her self in a very professional manner. This is why I do my buisness at FYI. The customer service is always great.

Ra Jan

Better they may shut down their business if they don't want to provide REASONABLE service to their customers or if they made enough money through the business. There are businesses out in town to provide good service to public. Improper hidden response to every question. How the customer know about their product service details unless they explain to the customers? Not at all impressed. very rude and irresponsible service. Is that their level of service standard or a discrimination? I don't recommend any one who ever I know to visit there. Entered in with happy and out with FRUSTRATION.

pbbullet3030

Great service. Fixed my glasses free of charge.

Kari Speaker Smith

Couldn't believe how quickly I was equipped with new prescription Office glasses! From the original fitting and service provided to ensure I got the best ones for my face shape to receipt of them at pick up. All perfect. Thank you!

Karen Roy

Great staff very helpful.

William Mudry

I had been shopping online for eye wear regularly. But too many pairs didn't fit well or look as good as I hoped. After eye exam I decided to try buy glasses locally. As a Consultant a professional image is very important to me. But having somebody I don’t know helping me pick glasses always gave me concerns. The team at FYI provided excellent service. Their calm and sincere approach waylaid my anxiety and made me comfortable getting help picking the right pair of glasses. They helped me pick out a distinguished pair that I might not have picked myself but I like them very much. They fit well and the team payed attention to my concerns and took the time to make sure I was happy. I have a larger head and sensitive ears. These are all day comfortable. I was satisfied with the glasses and bought prescription sunglasses as well. They fit, stay in place well and I have received many positive comments on them. I have since returned and bought a pair of sunglasses. I enjoyed the positive atmosphere and collaborative effort of the team. Having a positive experience and some tasteful help in picking out eye wear is worth more than a online savings and a uncomfortable fit.

Christine Power

Had the very best experience at FYI Doctors today. Abby assisted me in finding the absolute best frames. She was so kind, patient, and professional as she helped me pick my frames. Abby was also very skilled in taking my measurements to ensure my glasses would fit just perfect. I didn't realize how detailed FYI is in making sure my glasses would be perfect. I usually bought from Clearly and hoped for the best when they arrived. With Abby's help I know with 100% certainty that my glasses are great fitting. Abby was so sweet and kind and gentle as she took all my measurements. I will definitely be returning for another pair as long as Abby can assist me;)

Jamila Ames

Always amazing and polite service by the staff. Excellent info and experience with the Dr. They make sure I get the best eye care and the best prices. Went elsewhere once and never again. FYI will always be my go to for exceptional eye care!

Adam Chambers

Had a great first checkup with Dr.B. very thorough, more in depth review than im used to. Polite staff & didnt keep me waiting around at all! ????