Honestly, these people have done nothing but help me from day 1. I came to them with no benefits originally and in severe pain in my top front tooth. The best any other dentist would do for me is pull the tooth. Keep in mind, this one is in the front. So the idea of losing a front tooth to me was horrible, humiliating, etc. But I was desperate enough to the point that I was about to let them. Then someone recommended I see these guys, explain my financial situation, etc. Dr. Drake was willing to take the risk and do the root canal with a promise to make monthly payments. He was the ONLY dentist that was willing to do that. Due to years of no benefits, my teeth were/are in rough shape. I trust this dentist completely (I have extreme fear of dentists) and have gone back ever since. The only reason that I can see that a prior commenter had an issue when it came to payment was possibly because these guys get taken advantage of often, and if it appeared that this would be the case, I can see why they may have insisted the bill be taken care of. I highly doubt they would have held any personal property hostage. I don't buy that line one bit. They are nice people.
All I know is, in desperate times, they helped me, they saved my front tooth and have fixed many others since. I think that this is a good office and would recommend it (in fact, I have to a few who now only see them).
And that is my 2 cents ;)