I have been with Dr. Jibb for almost 20 years. He is a very friendly and gentle dentist and his Assistants and Hygienists are great and do a good job. The only draw back I had was with his receptionist who I have had more than one run in with. They no longer call you to remind you that its time to come in for a check up (I had not been told this previously or been informed by mail) which is a feature I miss but more importantly, when I did make an appointment for a tooth that had been previously worked on and was giving me a big problem, pain, bleeding gums and then the filling fell out, I had to wait 3 weeks for an appointment. When I arrived I was told that I did not have an appointment that day nor did I have one at any time, I must not have made the appointment. I don't drive across town on a whim to lie about having an appointment when I did not. I left with an appointment again, much later but instead I was angry and tried a new dentist in town. They call you to remind you of an appointment and took me within a couple of hours, fixed my tooth, which looks and feels great and I no longer have bleeding, swollen gums as a result. Yesterday I received a call from the receptionist at Dr. Jibbs office asking if I wanted an appointment as they have not seen me in a while. Its been 6 + months since I had my tooth repaired by the new dentist. In total I have not been in for a cleaning in about 2 1/2 years to their office. I have, however, had my teeth seen to by the new dentist. I feel torn as this was not the fault of anyone but the attitude of his receptionist who, in my opinion, is preoccupied with something and not looking after the patients.