I wanted an appointment at this dental office, because I do have difficulties with dental anxiety and I heard that Dr. Fredette was good with anxious patients. Unfortunately, trying to get my appointment ended up inducing anxiety instead.
The administrator sent documentation to me, which she said could be sent electronically or submitted in person on arrival. She also sent Covid-19 screening questions that she also stated could be submitted electronically as well. During none of our correspondence did she ever state that any of the documentation had to be submitted by a specific date/time. Therefore, my plan was to submit the documentation the night before via email.
However, when I checked my email the night before I found out that she had sent an email in the morning at 10:14am stating that if she did not receive a response by 1:00pm that she would have to reschedule my appointment. I have no idea as to why this ultimatum was set up or why so little time was given to respond to it. I wasn't able to respond in this 2hr 46min window, because not everyone works 9-5. Even if they did, it would still be a stretch.
Originally I was hoping to beg for my appontment back in the morning, but the anxiety it induced was just too high. I was already quite anxious about the upcoming appointment itself, so to have this wrench thrown in during last minute was the tipping point.
I hope in the future they reconsider their scheduling to be more clear and allow for more time to respond.