The staff at this dental office are friendly, which is why I've given it a 2 star. I brought my father here for his teeth infection. My first time booking an appointment for same day emergency I was told to show up at 5:40pm. When I showed up they were closed, it was a Saturday.
It turns out the lady I spoke to which was a dispatcher for the company, left out the fact that she booked me on an unknown date when I clearly mentioned I needed emergency help, I even canceled my other appointment which was for 2 days later.
So that's all fine, mistakes happen. I called in again and booked an appointment which turned out to be a 3 day wait. My father is already fine at this time taking antibiotics so we don't mind this mess up.
Finally arriving today to do our x-ray and consultation. We saw doctor Mobini. He told us that from the x-ray he can tell that there is an infection but he's not sure which one. In order to tell he needs to open the dentures and look, and may also be unable to put them back depending on how things are in there. He said a couple of outcomes are possible.
I asked him what are the range of costs for each outcome after he opens it up. And he said I don't know. So I paid $128 dollars, waited more than a week for an initial emergency and my answer was I don't know.
He wanted to book us an appointment for November 4th to open up the teeth and take a look based on "I don't know" and basically have control over randomly generated numbers of payment when he opened up the teeth. Which could and probably would turn into I can't put the dentures back, so you need to pay $XXXX today.
The problem here is, I expected a little detail for the $128. A range of price is not hard, if you ask a renovator what a renovation would cost, he would look at it without an x-ray and tell you between $4000-30000 for this much space based on so and so.
We just wanted a bit more detail, it isn't too much to ask, I think $128 is worth a sentence with a number in it. Based on this I feel I can't trust this group of dentists and will not return here.
I will be taking him to my previous dentist, the pain in my fathers teeth made me reach out for a quicker solution and I made a mistake to come here. Hopefully this review will help people select a better dentistry for their family or take a potential risk.