Reviews of WellnessLiving (Dance School)

Shantelle Abshire

Wellness living was a great move for our studio! As the business grows the software is getting even better. The ability to reach my clients with ease is the best part!

Terra Dawn

THE best service, for the best scheduling platform, that I've ever experienced! From the beginning, the Wellness Living staff have helped me whenever and however - and went the extra mile! It's so easy and functional to set up for my classes, personal training and events that I host!! And they CARE about me and my business! Thank you for being such a great service provider!

Shevi Baruch

The best service. quick to reply and support in real time.

Emily Hollon

Amending this review. Gregory followed up with me nearly immediately after I posted this and found a solution to all of these issues. Being able to talk to someone was really helpful, and really does speak to Wellness Living's commitment to customer service. Aside from the issues we've had recently (all relating to recurring class packs, which I imagine studios rarely use - and all things their team is working on), I have nothing but positive things to say about Wellness Living. As a former Mindbody user, I've found Wellness Living to be far more user friendly, the reporting to be much easier and the company itself to be far more committed to its users. If you are reading this and considering making the switch, I would highly recommend it :) ---- I’m not sure how else to get through to your team. I’ve talked up your platform to everyone I know, and even filmed a testimonial video letting everyone know how happy I was with it, but I’m not so sure anymore. We have experienced MULTIPLE issues - payments running despite clients being suspended, classes not rolling over despite us having this option enabled, clients randomly getting shorted classes - some of which have been pending review by their developers for months. If someone is actually reading this, could you please let me know when these issues will be resolved? I’m exhausted responding to clients about this, and am frustrated that your team has no idea when these issues will be fixed.

Sarah Thompson

Oh my goodness, this team is amazing, Michelle and Helen in particular are UNREAL! Can they pick up the phone every time I call? I was super anxious transitioning from MBO to WL, but they reassured me that I made the right choice. THANK YOU!

Ina Visich

I own a busy yoga studio in Wading River NY. I switched from Mindbody to Wellness living about 2 years ago, and have never looked back. The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody. The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.

Angela Wagner Yoga & Wellness

We switched to Wellness Living in January of 2017 and could not be happier. I had been with MBO since I opened my yoga studio, in 2004, and was looking for a better system with better customer service. I definitely found it with the WL system. It's not only a much more visually appealing system but it's also intuitive, user-friendly and incredibly easy to learn. To be honest, I was very nervous about the transition and wasn't looking forward to learning a new system and training over 20 people. But, I am so glad I did. Now our clients register for more classes online, the system is completely mobile friendly, and we love the integrated marketing emails and texts. And to top it off, the WL team is truly amazing. They know your name, your businesses, and they get back to you right away with personal videos and explanations for anything you need. They also listen to your requests. They have implemented over 25 of our requests in less than a year.

Carol Markstrom

I am incredibly pleased with Wellness Living's depth of functionality and their very caring tech support team! I own a healing studio that offers many different services from massage, nutrition and yoga, to coaching, essential oils and energy healing, where the set up and operational needs of each department is vastly different. Wellness Living does a GREAT job of attending to each of the departments operational needs in a most logical manner. The software even allows for clients to choose their own "customize healing plan" involving a unique combination of services and / or classes each month, in a most streamlined fashion where there is one simple set up that can be modified to each client's wishes at checkout. This by far is THE BEST feature with WL b/c no one’s healing journey looks the same and WL allows for us to accomplish our greatest mission for granting the opportunity to clients to heal in totality their mind, body and spirit, in their own unique way. Wellness Living is definitely not your “one size fits all” program, and I would highly recommend them to anyone looking for a most flexible and orderly accounting of their business operations.

Shannon Parrett

If you're just starting out with client management software, I would recommend Wellness Living 100%. However, I believe Wellness Living needs a better on-boarding system with better support for clients who are deciding to switch from similar apps and software. My company recently switched to Wellness Living from another client-management software. There were some major issues when our data was transferred leading to severe client issues. After speaking with prior reps, (all who were unable to recognize the severity of the issue) we were finally sent to Jessica Quinn. Jessica was hands down the best customer service rep I have dealt with in ANY company. She acknowledged my frustration, she was patient, she listened and she was honest when she needed more time to find a solution. Jessica went above and beyond what I would have expected from customer service teams. Not only did she rectify every issue we had, she provided us with step by step instructions and detailed report of every change she was making. This allowed us to trust the process and be able to better communicate with our clients what had happened. Prior to dealing with, Jessica, we were ready to cancel our Wellness Living subscription. Jessica's professional attitude and knowledge of your software, is what brought our trust back to wellness living. Knowing that Jessica is on the Wellness Living team, makes me comfortable with recommending this software to other fitness professionals. It truly is a great program once you get set up.

Kristin Cristelli

Our Sports Performance Institute switched over to Wellnessliving and we couldn't be more happy. We love the ease of the software. Their customer service has been outstanding!

Andrea Hernandez

My yoga studio switched to Wellness Living from another software about a year and a half ago, and I have been very happy with the features, ease of use and tech support.

Jennifer Buckels

I wanted to reach out and hope this is the best way to sing the praises of Michelle Canicosa. This is an employee that has truly gone above and beyond to help me and my fitness studio these past 2 weeks. I had to go in for a deviated septum surgery on May 21st. As I was waiting in the preop room, I began getting a number of email notifications on my cell that clients were having trouble signing up for classes for our reopening on June 1st. The issue had to do with their accounts being placed on hold due to Covid closures. I did not have access to my computer and knew I'd be down for a day or two with pain meds, etc so I sent out an email request for help to the WL support email address. I am beyond happy I received a reply from Michelle not just for her help in fixing this issue...but because of what follows. My surgery itself was fine but the recovery was far from routine. I am much better now but had breathing issues, medication allergies and a number of other unforeseen issues that literally rendered me unable to run my business. As I do not have a manager or other staffers, my daughter Hannah who is 19 had to suddenly try to navigate client emails and a software site she had no knowledge of. She of course was overwhelmed and I directed her at one point to respond to Michelle's reply asking her for help as I was down for the count. I have gone back and reread all of the correspondence between Michelle and Hannah and let me say that I am nothing short of grateful for the help Michelle gave. Her directions to Hannah were clear with detailed steps of how to make some changes but more importantly how Michelle was able to directly assist from her end of things! Michelle also was kind and encouraging to Hannah regarding her well wishes to me and hopes for a speedy recovery. If Michelle had not stepped up to the plate as she did, I truly do not know if I would have been able to reopen my studio as planned. Being down for so many weeks with Covid closures was devastating financially. Postponing our reopening even further due to my not being able to work through client issues and site changes while down ill, would have been the last straw. Michelle's dedication to her job, it's requirements and then going above and beyond speaks volumes not only to her character but the quality of employee you have at WL. Words can not express my gratitude and wanted to let you know what a gem you have in your staffer Michelle Canicosa.

Lucie Becus

I made the switch to Wellness Living from the big empire that had a monopoly on fitness booking about a year and half ago. It was a seamless transition and I have been so pleased with how responsive and flexible this system. Unlike my previous provider, Wellness Living values and supports small businesses like mine!

Shelby Shukaliak

Being able to book clients indefinitely in a weekly spot without having them pay is very helpful in scheduling special events for the future. It's also good to see if people have paid or not, or if there are any outstanding notes on their client file - directly on the appointment. I've had a few hiccups with the auto-renew feature on session packages, including early renewals and application of new packages to strange dates (rather than consecutive upcoming dates). However, when I brought this up to our account manager, he was very quick to get us in touch with support to solve the problem. A lot of admin has been automated (autorenewing packages, renewal reminders, etc.) The customer service has also been excellent - quick replies and helpful/friendly staff.

Vernon Sherrill

”I am a new Yoga studio, and I decided to go with WellnessLiving mainly because of the customer service I received initially. The price also played a factor, but the customer service was the deciding factor. The monthly fee is very reasonable compared to others, actually much better than others. I have been working with WellnessLiving now for almost a year, and I recommend them. My clients love the app, and I love the interface and how they are always improving and adding features. I know I may sound like a broken record, but you can not ask for a better customer service team.”

Carrie Myers

I came to Wellness Living from MBO. Wellness Living is so much easier to work with, set up and get any questions answered in a timely manner.

Angie Marone

Since changing over from Mindbody I have had much less headaches with my software. Yeah, there are glitches here and there, but that is a given with any software. I have never had customer support be on top of things like they are at Wellness Living! I get questions answered within hours, which helps me to get so much more done. Thanks for being so amazing Wellness Living!

Shaana Keller

Great assistance with setting up the account & outstanding customer service with questions and help with getting things fixed that I didn't do correctly. I love that their support system allows for suggestions that actually get placed in a queue for actual people to address and add to the system. It's great!

Steven Villanueva Skees

I was looking for a program that was less expensive than MindBody. I heard great things about Wellness Living and decided to give them a call. After my first demo session, I wished I would've called Wellness Living sooner. The software is even better than MindBody and my clients love the branded app. We are very pleased with Wellness Living and I would be happy to recommend their services to future potential clients.

Frances Vicente

We switched from MindBody to WellnessLiving and we are so glad we did! The system has many improvements, from how the pricing options, memberships, events are set up, to Zoom integration and on-demand video hosting directly on the platform, to the INCREDIBLE tech support team. (Special shoutout to Frank, he's the BEST!)

David Quasha

knowledgeable, professional support from onboard to launch, and after. excellent service all around!

Jennifer Maagendans

We just switched to Wellness Living. So far the software has been great. Special thanks for Frank and Logan for being super helpful tech support.

Hot Yoga Kapolei

WL made managing our business and customer experience easier, so we can focus on our services with confidence. When I finally decided to switch to Wellness Living last year, I was a little scared to leave my prior business managing company, even after not being happy with their pricing for so long. On one hand, my studio had 4-years of client data, and I was worried about the migration. Our staff and members were also familiar with the prior platform, and I was nervous about starting over with a new system. From my first call to Wellness living I felt safe and well taken care of. The on boarding experience was amazing. Data migration was seamless as it can get, and we receive on boarding support for at least a month after the transition -this was a hot line exclusive just to us (new members). In the end, we were up and fully running within 2 weeks. Our staff and members got used to the new software right away! The software is easy to use, and they grandfather us on a pricing for life! (say what?). Whenever we had questions, the support team has always been very helpful in quickly answering our questions and educating us. We are very happy to have switched programs, and highly recommend the Wellness Living Business Management Solution and the team. Switching software can be scary, but with a well managed software and great support team and at a great price, making the switch is a no brainer. Thanks so much Wellness living!

Terra Marie

I’ve used Wellness Living for the past few years and migrated over to them from a different company. There were kinks in the migration as there always is when changing over to a new system but WL worked hard to make the process as smooth as possible. I’ve seen so much growth with the company over the years and they continue to improve their software and customer service. The price is also reasonable compared to other companies.

Drew Graham

Wellness Living has been integral in my business development. It lets my company share all of our services and assets with our clients. WL has great customer service. My questions or issues are typically answered on the same day.

Marwane Balde

Awful experience with this fraudulent company. Please save yourself from these bunch of foreign scammers... I signed up with them and that was on of the gravest mistake I made as gym owner. This company kept billing me months after I ask them to cancel my account which they told would cost me my eyeballs.anyway. Please make sure You don't sign any of the online scamming agreements. You have been warned...

Catherine Levine

The Onboarding team has made our transition from mindbody as smooth as possible. The people who work there overall have been very helpful. We sometimes experience minor issues with the speed of the software. Overall, it was a GREAT decision for us to make the switch over.

Charlotte Alexander

We switched from MindBody at new years January 2018 and have been so happy with Wellness Living. The app has always been easy for my clients to use, the email system is simple and easy to work with. Customer service has been awesome as well. Thank you for a great experience!

Christina Gambino

We just started using WellnessLiving, but their customer support has been nothing short of spectacular! They're so fast to respond, and I literally was contacted by support at 7:30 pm on a Monday night when I had an issue. Every issue or question we have had has been resolved with ease. We can rest easy knowing we picked the right booking system.

Rui Saraiva

We signed up for WellnessLiving weeks before our clinic grand opening and it’s been absolutely phenomenal! The super robust platform simplifies everything from payments to reporting. On top of that they are constantly upgrading the software and listening to the Community Forum for feature requests. I love this software! ???? 5-stars

Generate Fitness

I have been using for over a year and while it has some nice features, I have had nothing but issues that I spend a ton of time trying to fix with VERY limited assistance from customer service. Most of the time they refer you to videos to watch without actually providing "service" to fix the issue. Many reports (especially the financial ones) are inaccurate. You care unable to VOID transactions entirely, you have to go in the back end and "edit" which I only discovered through trial and error. The system is incredibly delayed - I have tried to make many changes and send emails only to find out they don't happen in real time - you have to wait, sometimes hours, for the change to occur or email to be sent. If I had to do it again, I would absolutely NOT change software providers. What money I have saved has been spent in triple with wasted time trying to fix various issues.

H.B “Avidbuyer”

Good app, but has a few issues that needs to be fixed For instance removing a company that you no longer use and a few other issues. Update: Thanks for responding, this is still an issue for me, There are other issues with the app that I don't appreciate.

Kyle Hierholzer

I would give this company no starts if there was an option. It is the most complicated, non-user friendly software I've used. The booking flow for clients it tedious and required many clicks that are not intuitive and often result in many calls into the clinic from Patients who can't figure out how to schedule online. I've had many issues that I report to the company and get answers like "that in unintended system error" or "let me post that to our community forum" with no resolution. I even had 2 calls scheduled with a higher level support specialist for all the issues we were having and TWICE he did not make the appointment. Today, 7/19/21, there was a system outage and the system didn't work ALL DAY. We had no idea who was coming into the Clinic, when they were coming, what their scheduled treatment was, if they had paid or not. We were unable to schedule any clients or produce any sales. Yes, we had a $0 sales day...that hasn't happened since I opened my doors 10 years ago. The best part is they blame the Amazon Web Service severs for an "unscheduled update" that caused the outage. I was so frustrated today I called Amazon Web Services who said there was no such update and the problem was on the Wellness Living system. Once I realized they not only ignore our requests for help but now are lying about their faulty system I've made the decision to leave. RUN away from this company. There are far better options available out there. Update 11/9/21: since I posted this review I was contacted by a Customer Advocate, Gregory Gorkenberg. Greg has been easy to worth with, has listened to our long list of issues and has been proactive to finding solutions to our issues. He has resolved some, advocated for others although not all were able to be resolved, stayed in contact regularly regarding others, and has been a channel to funnel new system issues and glitches. I changed my rating from a 1 to 3 stars today due to the proactive help Greg has offered. I am still not completely sold that this will be our permanent system and still continue to shop around and compare others. We continue to have many new system issues, glitches, and “unintended system errors” that make running our busy clinics tedious and difficult and would not yet recommend Wellness Living to my colleagues but I am hopeful that maybe with Greg’s help these things can be resolved and updates in the next couple of months will fix our issues and deliver on the promises made during the sales process.

Karen Nancarrow

There are some small glitches that need to be fixed, like any software, but honestly, the support from the client support team is unmatched. This morning one of the support staff spent an hour and a half on the phone with me, making sure everything was answered and set up properly. Their customer service is phenomenal and I see changes happening weekly, so it will only get better!

Leon Love

I made the switch to Wellness Living from Mindbody and I'm so happy I did. Not only do I save hundreds of dollars per month, but I still have all of the features I need and Amazing customer service!

Barnaby K.

I am very impressed with the support - WellnessLiving have got great people on those teams - and development. There is a level of responsibility akin to ownership among everyone that I talk to at WellnessLiving. As a result, you simply cannot expect or do better than that.

Galaxy Music Academy

Wellness Living has several options for class types, payment cadences, and pre-built reports. The customer support from pre-sales to post-go-Live is outstanding. It is a robust software solution for a company looking to host one-on-one classes, group classes, and/or one time events. The training is thorough and the help center is detailed. I highly recommend, especially for fitness organizations.

Doug P.

Our yoga center has used WellnessLiving since we first opened our doors. We talked to other providers before we picked WellnessLiving. As a result, we found that, while we didn't hear everything we wanted from WellnessLiving, we were given the straight scoop about the results and solid directions on how to implement our great ideas. WellnessLiving helped us realize how to apply the yoga software to create individual results. When you start a new business, you definitely want the ability to focus on your customers, and WellnessLiving makes this possible. It has been great to work with this team to help grow our business!

Christine Sicinski

I’m a small and growing studio that tried using Mindbody. I spent more time managing the software than my business. Wellness Living has made a HUGE difference. Scheduling, adding teachers, customer support - everything is easy and intuitive. If you are a small locally owned yoga studio this is your answer to leave Mindbody behind. The features are great, the price is right, and the people are helpful. Finally, an option for the rest of us!

Anthony S.

It might seem that fitness studio software isn’t a big deal in a wellness business but when we tried it, we could notice a huge difference in the quantity of new customers. They all want to use this new feature of online booking and always keeping in touch with fitness, as they say. Thank you a million!

Lisa Gray

TOTAL RIP OFF! STAY AWAY!! The system is buggy, confuses my clients and far too expensive for what I need it for. Customer service is terrible, they always have excuses for any problem or question overall terrible and overpriced.

Patty Hussey

WellnessLiving has made my transition from Mindbody smooth and stress free. Any complications or issues I've run across they were more than patient & helpful. I would recommend them highly.

Giuliana Scuderi

WellnessLiving has definitely exceeded our expectations. And the customer care has been phenomenal. Lucksan N. and Helen P. have gone above and beyond to help us get us started and exactly where we want to be. Kudos to them!

Cindee Johnson

Love, love, love WellingnessLiving. The tech support is amazing- fast, efficient and oh so friendly and patient. The prices are great as well

collegeparkyoga orlando

If you are a new business or are thinking about making the switch to a new software, don't hesitate! Make the change now. You will be so glad you did! Pros Ease of use! This is the most user friendly comprehensive software program available. We have been in business for over 17 years at the time this review is written and during that time we have tried and tested many other programs to function our yoga studio. Hands-down Wellness living is the best! Once you switch you never look back. Their customer support is amazing and actually get back to you. It's super easy to integrate into your current website with easy to use widgets. Their apps are wonderful, I can take my business on the road and to festivals. And the best part - our clients love it too!

Alissa Harakal

”I have tried many different types of fitness software for fitness studios, but Wellness Living is definitely the best. The software itself is user friendly and intuitive for both clients and staff. If you do need to call IT for help, you speak to a staff member immediately and your problem will be solved by the end of the call. You get quality software for much less than competitors.”

Jan Tirony

I could not be happier that I switched from another provider to WellnessLiving. They are attentive, always ready to help and a LOT easier to follow than my experience with the other company. Thank you WellnessLiving for providing such a great product and customer care!

Robbi Shveyd

”We recently switched to WellnessLiving from Mindbody, which we had been with for about 10 years. The onboarding process was amazing and the ongoing tech support, as I am leaning the software, is fantastic! I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support. I would recommend that ANYONE using Mindbody seriously consider moving over to this platform!”

Rachel Workman

Wellness Living is an incredible company. They walked me through the whole process of transitioning from my previous software to their platform. The best part so far has been their amazing customer service team. They are incredibly patient and proficient! Even though they are so knowledgeable and could just “fix” the problem, they are great with walking through the steps to help make you more independent. Working with WL has been one of the best experiences of opening my yoga studio!

Mindful Mule

So glad I have Chris to help me when things pop up that I need help with. She is so patient and kind!

Lime Fitness

Very user-friendly. Setting up new classes or changing the schedule is done in no time. With the software implemented on my website, it is easy for new and current clients to sign up for a class or purchase a drop-in or membership. The support team is fantastic. They are friendly, patient and professional. Very happy to use Wellness Living.

Emma Millar

Switching to WellnessLiving was the best decision I made for my studio. I love that I can always get assistance from a person when I need it. They care just as much as I do about solving my problems and that is huge for a small business owner. They held my hand through the worst parts of the pandemic and my studio closure and for that I would say it's worth choosing WellnessLiving.

Signature Shape

Onboarding was a painful experience. Hours upon hours spent working out kinks. They say they support you, what they do is help you upload your client list but making the system work specifically for your business is a trial and error process. You don't know that something is set incorrectly until you have a problem and its usually regarding payments from clients. I have been with them for a year and a half. I like the system and app...when it works. When it doesn't (which is fairly often), you HAVE to call customer service. They give you generic answers but don't look deeper into your business to fully understand how all the pieces fit together. I know enough now that sometimes the staff give me poor advice which may fix the problem at hand, but create another problem. Here is todays problem which cost me 3 hours on the phone! Clients create an account with wellness living. If they are members at several different gyms and the gyms all use wellness living, the client is to toggle between the businesses. Yesterday my client toggled to another business. That particular business requires clients to save their cc info in the system so it kept the client on that page and would not let her toggle back to complete a purchase inside MY business. A call was made to tech support. The advice always starts with "get a screen shot from he client". I did. It was the wrong screen shot. They asked for another one. I called the client back to get 2 more screen shots (annoying and unprofessional that I have to do this). The answer was, have client reinstall app. Reinstalling worked. Support thought they fixed the problem. I asked client to test out the toggle again and she was stuck on the other company's credit card page again. Customer service asked me to either call the other business and request them to change the cc info or have my client call the other gym to make the request. Why would another gym entertain this? I find the method of trouble shooting/problem solving to be unprofessional. Another company's business settings should never effect my business whatsoever, especially when it comes to sales being made. I only know about this one incident but I do not believe it is isolated because it is the behaviour of the system. Tech support did not seem to understand this as a serious problem. Also today, client informed me a payment did not go through several days ago. The system is set to notify me and it did not. I called customer service. We recognize I have the system set correctly. I was told it was a system error and to cancel the current recurring purchase and repurchase the product for the client to reset the system. There are several days gone by that are unaccounted for. Again, Wellness living not really seeming to understand how this is an issue. The app is not super user friendly and clients do better just signing up on their phones rather than from the links we use on the tablet at the desk. My hope is that wellness living fixes this issue with other company settings effecting clients using my business. Whatever dealings a client has with another business SHOULD NOT impact their ability to toggle back to my business whatsoever. Yes this company does not cost as much as others, the interface looks good, but the glitches are everywhere and it is not user friendly. Sometimes the staff don't even know how to correct the problem and I have the sense that Wellness Living does not genuinely care for companies that set up with them. Hope this helps. If anyone has found a better program, please reach out and let me know.

STRUT Niagara

I would give this 0 stars. I can’t wait to move to another platform. They always give you the run around and try to say the issue isn’t them when it is. Plus every time you call for a simple request, they don’t know how to do it so they call or email you back, which is usually days later not even hours later. They don’t seem to understand their own software. Obviously not training staff properly. We have so many issues with them, I am 100% moving over to another platform ASAP. It makes it so hard as a business owner to deal with them. Run.

Lindsey Knapp

Wellness Living is so very intuitive and easy to use. And its functionality is seemingly limitless. I am not very tech savvy, and this undertaking made me very nervous. But....their tech support is the absolute best. I call them more than I'd like to admit, but they always walk me through the solution quickly and professionally. And if they can explain tech stuff to me, then they can explain it to anyone. I love it so much more than MindBody.

GravityOneStudio Administrator

I spent 4 years with Mindbody from 2010-2014 and rejoined again November 2019. Recently I migrated from MindBody to WellnessLiving and I can say this has been the best decision for my company! Some key takeaways: 1) Cost was obviously a factor given COVID and the resulting downturn in the economy. WellnessLIving has great competitive pricing which is saving me over $350 monthly as I was able to do away with two other applications. Additionally, the migration went well without any issues.2) WellnessLiving Customer Service team--- those individuals are awesome!! Always a phone call away, very patient with real solutions. 3) My staff found the platform intuitive and easy to maneuver to get things done quickly. Finally, our customers LOVE the new interface. Easy to sign-up, Book and Pay for services. Great for small to mid-sized companies.