Reviews of It's My Party (Costumes)

Daniel Bishop

I went to Its My Party on Friday, 4 October 2013, having priced treated helium balloons on their website. I called to confirm. Upon arrival, I was quoted a higher price. Admittedly, this was an increase of only 25 cents per balloon, but it is a classic con called "bait & switch". I was informed that the web site was under construction, but also that they had changed the price 6 months ago without updating it. They also claimed that the website said prices were subject to change...I looked for that this morning, and it is not there (although the incorrect pricing remains). Rather than meet their advertised price, they were extremely rude. In fact, I cannot recall ever having been treated so rudely by a store manager. "Bait & Switch" works like this - you advertise one item at a given price. Then, when the shopper comes in, you are not able to meet your advertised price. You may have a similar item for slightly more, or the item itself may cost slightly more than advertised (as in this case). The advertised price/item is the "bait" to lure you into the store, and the increase is the "switch" that increases the store's profit. This is not only unethical, but it is illegal. Why do stores do this? First off, because consumer protection is at an all time low, and they believe that they can get away with it. Second, because 25 cents on one balloon is $2.50 on ten balloons, $25 on 100 balloons, $250 on 1,000 balloons, and so on. If you are an outfit that sells a lot of balloons, these incremental con games add up. EDIT: 21 October 2013, and the website still lists prices below that which you will be charged in the store. EDIT: 30 December 2014. In response to "Ashley Danger-Bee", she will note that I checked the price on the web site and called to confirm the price. This is not simply an error. Both the website and the person who answered the phone quoted the same price. Prices change. Advertising a lower price than you charge is illegal. Pure and simple. Have the prices on the web site been updated, over a year later?

V BH

Went for swig and ended up getting a lot more. Staff is always helpful and friendly, though I do prefer to end up browsing around on my own. However, if I have any questions or are looking for anything particular, they're always been very kind. Thanks again!

Randy McDonald

This two-level store has an excellent selection of goods for people interested in parties, with lots of costumes and accessories.

Barbara Gillis

Never been

Dave

Cool store

Jennifer Nock

Very friendly and helpful staff, have a wide variety of costumes and accessories.

Fortune Jones

I looooooooooove this store. I had visited this place by accident back in 2007, and for some reason there were things there that set my creative spark on fire ( I host and decorate events on the side). I ended up coming back to It's My Party 3 years later because I just could not get there bubble gum wands out of my mind and I knew that was going to set my idea off for the event I had coming up right off. If you've recently bought balloons you know that helium is expensive. I got a great deal here and stylish balloons that were sure to be a crowd pleaser. They've also got regular and themed items from plates to napkins, bowls, gadgets etc. They have a lot of options for loot bags, hand outs, and little things to send gusts home with. Now I don't buy costumes but when I took a walk around they had something's that I wouldn't mind trying out, and they have EVERYTHING. Artificial blood, wigs, accessories. This will be a good place to find what you are looking for this Halloween. Once again, I am a big fan of their creative decoration options, the cater to birthday parties, baby showers, anniversary etc. Its definitely a party with It's My Party ! -FORTUNE

Greet Gemels

They will have what you want but it's not exactly the cheapest. Staff was super nice

Drew Moyes

Bought a beverage here

Leandro Pacca

I was able to find almost everything I need for my costume. I was impressed with the number of things they have.

Brynn Smith

All of the balloons!

Dave Breau

Friendly staff, well stocked from the floor to the ceiling! When I could not find what I was looking for they found it in a blink excellent!

Patrícia Borges Nogueira

Their staff is very helpful. The return/exchange system is also good. They keep a record of your store credit (no need to worry about losing a coupon) and there’s no time limit to use. Love it!

Steven Maislin (REMAX Broker Realtor)

Whatever you need Stephane can get it for you.

Deborah Morris

The most joyless and miserable bunch of unhelpful staff I have ever had the misfortune to come across. It’s certainly not a party in there.

Alan Morris

I can not understand all these negative reviews. I called the store looking for a special kind of sparkler - or popper - and the woman on the phone was helpful. When I drove there, she remembered our conversation and was helpful in answering my questions and ringing up my bill. They are located in an area of the city that is notorious for difficult patrons - as you can see by the negative meandering reviews. People need to remember that the saying is 'The customer is always right.', not 'The customer is ONLY right.'.

Missy Westgate

Small store.. if you don't see What you need.. ask.. There is tons you won't see right away. Staff is very helpful

Shaun Ono

Lots of balloon variet

Stephanie Widenoja

Great selection of balloons and helpful staff.

Nick Cangialosi

The staff there was rude. I felt like I was inconveniencing them. First time buying tree balloons for my daughters first birthday. I ordered 5 trees. No one offered me bags. So of course when I took them out of my car all the balloons were tangled. When I called them to let them know. They offered me 10% discount. Waste of time and money. Go somewhere else

Alistair Vaz

Great store, well organized, with lots of themed and general party gear and costumes.

Glen Farrelly

One of the best options for party supplies and costume accessories in this part of Toronto. They have much less at than they did when they were near Pape, but they have more supplies not on display so ask a staff member. They don't have much in the way of costumes as they used to, but lots of masks and costume accessories.

Wes Teske

friendly and fun, just dont go on oct 31 unless you want to wait in a long line

John Maynard

Lots of selection, but everything is so expensive for something you're probably only going to wear once. Double check that the item you're buying isn't available at the dollar store before you buy it here

Erin MC

Nice experience picking up 24 balloons for a bday party. I had to write a review because the balloons they gave me are still floating even after 9 days!! I'm shocked. I did pay the extra few bucks to keep them inflated longer, but I never imagined they would last this long.

J B

Great selection of costumes and accessories! I do find the prices a little high for some items. But I always find what I need there and the staff has always been helpful when I go there

Kelsey Merkley

Super friendly and helpful staff. Filled with delights.

anna s.

Ok prices but fantastic selection. Great east end party/balloon store.

Paul Gent

It's a party store, it is well stocked and pricing was fair! Handy shop to have locally.

camilleasha richards

A bit expensive

kayla seadon

Bought balloons and when I brought them home they weren’t tied on properly and one flew away.

nagem aksnyzlus

Nice place with lots of selection and great staff.

Keith Yorke

The store is great. Why is the website so terrible?

Michael B

Great store awesome staff geart selection always the best prices..????

Gerrt Capozzi

Great items, awesome prices!!!!

Richard Ongcangco

Party supplies galore!

Anastasia V

Great service and great prices with their moving sale right now! First time visiting and not the last!

Tina Aldi

It was a little pricy

Lon Dupuis

Awesome staff always willing to help but limited selection and pricey.

Gillian Bartlett

I just ordered 3 "Swirly Trees" for delivery to celebrate my mother-in-law's 99 birthday. Mia took amazing care to match the colours I chose with the weighted bases and separate gift cards. The delivery was promptly within the 1 hour window I'd been given -- on a Sunday, yet! Fantastic work. Delightful bouquets of balloons. A total hit at a really reasonable price. Why would I ever again bother to send flowers rather than balloons?

Alyson Schmidt

The service at this store is ridiculous. I absolutely cannot believe that a team of staff can be so consistently rude, belittling and condecending. The service is abhorrent, I have literally never had so many encounters where the staff is ALWAYS rude, when you are attempting to spend money. The girls who answer the phone have no service skills whatsoever, and are blatantly and apallingly rude. Today I was abruptly hung up on, the girl on the phone was so annoyed she simply said "I'll call you back"...click. Truly unbelievable, and for the 5 years I have been shopping here there has been no improvement. It is clear to me that any positive comments related to service must have been written by the staff themselves. Absolutely disgusting.

Dina Petsis

Amazing customer service . Great costumes and has everything you need !

Katie Smith

I went there to get balloons for my mom's 50th birthday. The specialty balloons were a little over priced which is why I knocked off 1 star. As for the 2nd star I knocked off, was because as soon as I left I heard my big 50 balloon making a weird noise like it was seeping air. I immediately went back in and ask the girl to listen to the noise. I asked her if it was losing air and she said "no, it's just because it's hot outside" I asked her if she was sure and she said yes. I left again and got about 5mins down the street when I realized my balloon was now half deflated. I was very annoyed because I was already running late for my mom's dinner. I had to walk back for a 2nd time when she could have just fixed it the first time. Not very good customer service.

Sharon

The lady who we dealt with was pretty curt and made our shopping experience an unpleasant one. We called ahead for curb side pickup and the whole interaction felt like we were inconveniencing her. Despite it being a convenient location we will not be shopping here again.

Faisal Siddiqui

Fast and friendly service

wender korey

Perfect

Angie Pangie

Great selection to choose from

Cyclist w Child In the city

Whatever reason is behind the poor reviews from days and years gone by seems to have been addressed. The staff in the store are extremely helpful and know their biz. They were aware of what they had in stock down to the most obscure items that I was looking for. When it comes to anything "party" related this store is hands down the best place to go in the city and surrounding region. Their hours are good to -- extending slightly beyond the usual business hours and days - much apprecitated. Kids and adults seem to enjoy going in this store - I know me and my kid do. Glad to have a place like this in the city.