Reviews of ZARA (Costumes)

Inspire Connections

Can't event reserve a shoes for two days

LANCE the GREAT

Love this store for kids

MG

Its OK

Ioulia Abell

Messy store, terrible service, IGNORANT MANAGEMENT! Dear Manager, I wish you a life-long career in disposable fashions retail! You are excellent at it!

Perry Andrus

My girlfriend shopped here.

Orpheus Louzado

Good service

Nidhi Sharma

This Zara is huge and has better collection. I would recommend this for kids shopping, they have a lot of options from clothes to accessories and shoes. I love shopping for myself and my daughter here.

Sasha M

Cute clothing... customer service is meh

Alison Sun

To be honest, I also go there to shopping but this time was very disappointed. We were asking two female staffs in men section for help to find a product, but the answer was: we don’t help people to find on sale products, u can find it by yourself. [Jan 22nd]

Shannon Rostamkhani

Great dress style

David Dd

The manager was not kind.

Pancholak

No social distancing.... supper crowded

Akanksha Sharma

New stuff

Armando yaya

cool

Pouyan Jahangiri

Zara is a brand that has new seasonal concepts. I have always found what I needed for a fair price in their Park Royal store.

Cynthia Medrano

Please update your hours on google. It says it closes at 7:00 pm and I got there at 5:30 pm and it’s closed!

Alex Pupov

Nice selection of clothes, but very poor service. On Sunday store was open until 5, and I was at the fitting room at 4:40 and she told me that I can’t try it on and they are closing soon. No problem I will spend my money somewhere else.

Arshia M

It's a good spot to get your shipments from Zara website delivered to, otherwise too chaotic of a store to get any shopping done.

Shells Marie

The line ups were long to get inside but they moved fast. I found what I wanted. The line ups to pay were long in the women's section so I walked to the kids dept where I was served promptly.

Sukhmani Sangha

Went to this location today (January 6th/21) around 5:45pm and did not have a good experience. I was looking to exchange an item that I bought 1 month ago for a different size and was within the 30 day return policy as stated on Zara's website that I familiarized myself with. Upon reaching the cashier, I got accused of taking the tag off- asking me if I took it off is not a big deal but stating that I did in a rude manner is where I found the issue. I told the cashier that it probably fell off while I was trying it on. They were still able to look up everything needed through the tag on the inside of the item so I found it unnecessary. In addition, the manager at this location was very passive towards myself and my sister. With my transaction, he was telling me that I could not return it as it was over 30 days (he went off of the day that I ordered the item) when the Zara return policy states that you may return 30 days from the date that your item was shipped out- which is why they attach the e-receipt to that specific shipping confirmation. He was just being quite rude over a transaction that was pretty cut and dry and acting as if he did me a favour. My sister was looking to exchange an item that she got as a Christmas gift from my mom that was ordered on December 3rd, but given to her on December 25th. This is not necessarily a critique of the location itself but rather Zara, as a holiday return policy should be put in place. Every store, even stores like Aritzia who usually have quite strict return/exchange policies have extended holiday return periods but the manager at this location did not care to hear my sister out and was cutting her off as she was talking. She ended up getting a refund, but the overall experience with staff could've been much better. Very unlikely that I will shop or return items here moving forward.

Reza Manochehri

The return policy should change. If you buy an item and after a few days it goes on sale you have to return the item you buy and go look for it again. They don't just match the price for you. Rediculous

Stuart Shiell

My son likes the styles and sizing. Seems under staffed sometimes.

Taha Alian

Good

Natalia 10

Return online, it takes ages at the store! They hang each item first, slowly attaching security tags to each item and then will let you go. Plus online store has all sizes.

Roxy Tamboline

The change rooms are inadequate. Expect zero privacy as the curtains do not close.

SAM Azad

Sometimes just popped in to Zara for shopping my clothes.

Homayoon Hamdi

The worst costumer service especially when you want to refund the product because of damaged or any others reasons. They talk to you like you owe them or steal from them... usually they pick their stormanagers from the rudest with no ethics. Compare to other brands I preferre the Masimoduti or H&M depends on the budget instead.

Meghan W

This store has the worst customer service I’ve ever experienced. Rude and unhelpful staff. Staff discourage sales at the end of the night in favour of closing early. They turn off the music 30 minutes before closing in an attempt to close …

AJ Reyes

The staff at this Zara are the most miserable bunch of employees I have ever seen. It is quite obvious that none of them actually enjoy their jobs. I've been here twice -- nobody says hello, nobody offers to help. They all just go about their business with their heads down praying to their God you don't ask them for assistance because heaven forbid they have to exert any extra effort to earn their wage. Also, at face value it looks like they are promoting Covid safety YET they have no issues having 6-10 people standing in line for 10 minutes just to check out. They had one cashier open. ONE! If I were the manager, I would make it a priority to ring in the sale and get people out to fresh air pronto! Not only would it improve customer experience but It's for the safety of shoppers and staff alike. I've given a rating of two stars because the eye contact avoiding staff do do a good job at keeping the store tidy.

Yanca Lyra

Really bad service! I try many times to contact them by phone and i didn't have answers....

D. James C.

Management needs to train their staff.

Navjot Singh

The ladies and gentleman who work in the men's department are absolutely fantastic. God bless them for working so hard and being so kind at the same time. I will always prefer this location over others. The amount of effort these individuals put in during their busy sale season is very admirable. My highest praise to you all, thanks a lot. x

Lifestyle travels

Nice kids store

Terence Yee

This Zara location is huge—probably the biggest Zara in Greater Vancouver in terms of square footage. Their offering is the largest and most diverse with generous stock. But at the end of the day it's just another Zara. Everything hung on a rail and folded on a table is eventual landfill-destined fast fashion junk. As many reviewers have pointed out, customer service is virtually nonexistent (though I still don't understand why anyone would expect customer service from Zara...).

Gaby Richard

this is a good place to do some quick shoopin g, you can find quite a lot of options here, some new arrival come all the time , but some time find their price quite hignt

mehrdad zaeri

Absolute rude cashier and poor customer service!!!!! They don't know how to behave customer nicely, and definitely don't know how to communicate.

First Name Last Name

Zero stars, same reasons as below people

Namrata Verma

I wish I had no star as a choice- worst customer service with rude manager to handle return - don’t come to this location

sugandha sood

Horrible staff.. I was at the store for my online pick up order and I requested the staff if she can help me put the order in bags and remove boxes as it will be easier to carry. She bluntly refused stating I have other customers and I can't help. And walked away. Horrible service. Honestly not expected from a brand like zara

C. Mo

A clothing shop with a good price point. It has some nice accessories from time to time.

Brett Bjornson

Way too expensive

JoeyOhhh

Good value. Nice selection. Sales staff not the friendliest (except for the main check out lady). I was requesting an exchange and was processed for a refund instead. I was trying to get the lady to check if a size up was available (I couldn't find it in the racks) but she couldn't be bothered check her inventory. I was told to go look for the size and that I should go back in line when I did find it. So even if it was over an hour and a half till closing on new year's eve, she did communicate quite effectively that she'd rather be elsewhere. Rude.

jot singh

Really bad service and there is not a great selection of cloths.

Adel Kikanovic

Awesome as always!

pooyan Keyvan

Sucked

Nik K Ermany

Horrible customer service ever. They don’t care about customers at all. Specially line up. The manager is the most careless person I’ve ever seen. I even called the head office it seems the whole company doesn’t have any ideas what customer satisfaction means

Behrad Mahmoudi

Nice clothes in fair prices

Boris Knackers

Great place to be completely ignored by the staff.

Dominika Bridgwater

Like any other zara store I've been to in the last 4 years in the lower mainland irs messy! They have good sales, some great classy clothes however the experience if being in a messy store with clothes looking messy is not enjoyable. The Richmond location was much better in that respect.

Linnea Langford

I brought a pair of pants in that I had only worn a couple times, the zipper was not working correctly and so they said they would repair them at no cost, great! They said it would take a week for them to be repaired, 3 weeks pass and I call each week wondering if they are ready. Turns out they lost my pants between them and the tailor upstairs, lost the record of my receipt (thankfully I still had my slip) and the manager Sam was useless and told me to contact customer service. I could have taught myself how to sew faster than this whole mess. Still no pants or reimbursement for their mistake.

Polly Krivchun

Although clothes look good, fitting room experience is not good at all. The maximum clothes is 6 and when i brought in more I asked if I could hold them at the fitting room so I wouldn't lose them, which the employee responded with "no because of covid, but you can put it on the floor", which does not make sense and i'm sorry the floor?.Then I said "so someone can steal my clothes?" and she said "yes.". What kind of rule is that? And in the end 5 extra clothes that i had hidden from the fitting room were taken by someone. Poorly run.

Ammy

Visited this location for the first time only because i wanted to exchange some clothes bought last week. After WORK I drove from Whistler to West Vancouver just to exchange clothes. I was in the store at 6:53pm and they were closing at 7:00pm. One black male guy let me in the store he was very nice to us and then Caucasian female employee followed us in the store and said “ the store is closed “ i informed her that i am here after my work, drove 2 hours to here, so that i can get my clothes exchanged, just need different size which will take less than 5 minutes ” she replied “ i don’t care where you came from, the store is closed “ NEVER EVER GOING BACK TO THIS LOCATION. AFTER READING OTHER REVIEWS, I THINK THEY REALLY NEED TO CHANGE THEIR STAFF.

Matt Gul

Zara, fashion from Spain, clothes dress shoes and accessories.

Nicholas White (Coach)

Looked very nice and clean. From the outside anyways ????

masood mosaieby

Like other Zara stores

Devon Desjarlais

Nice clothes

alireza farshbaf

Best fashion model

Nasrin Moradinik

Specific casuals for youths... the brand is creative

Nader Kianzad

I feel their quality is getting lower all the time

kawaii hatchiko

Worst customer service ever. Big company that can afford to treat customers poorly.

Ridhwaan Murad

Park Royal store is quite large. On this visit i did not find anything liked however will definitely stop by here again to check whats new for the fall season.

abhilash gunturu

Full to discounts going on

N Cheng

Very happy with staff helping us place this backpack on hold (last one in stock) until I could get there to pick it up thank you!

Christopher “Husbandito” Clarke

Nice kid's clothes

Mehdi

Good clothing

Randall “Ranbo” Alexander

Stood in line for half an hour being third in the line while someone was returning items and arguing with the teller. A manager came to the till and left even though there were about 15 or more people in the line. I heard over the radio that people were taking break... A bit of professionalism and good management would be to make her wait or add another teller at the second till right next to the one they were using and the one that the manager walked away from until the return was complete. They ignored everyone just like they will probably ignore this review.

Chang Zhou

Small store with limited selections. Very poor traffic at all time.

Dylan Toth

Great sale nice stuff

Ena Vehabovic

Always drive over the bridge for this Zara

Milad Firouzi

The discounts were really good, we bought many clothes , the prices were reasonable

Amin Sameni

poor management poor customer service

Jordan G

Love it here, got some great pants for a wedding last weekend, didn't get anything this time though

Jia Liu

It's a pretty big Zara, but other than a good selection of clothes, the customer service isn't great. I got them to check if they had this shirt in my size. Inventory showed they did, but none of them was willing to help me find it. They told me to go look through all the racks myself. They had employees standing around talking to each other. Their reason for not helping was that "the shirt could be anywhere, might be in someone's hands". This level of customer service is just plain disappointing.

SYLVIA ANDRADE

(Translated) Nice clothes $$ (Original) Linda ropa $$

Hossein Mirzaghafour

Stylish everyday clothes can be found there.

Daniella Teresa

This store has the worst customer service I have ever experienced. No one’s helpful and they always act annoyed when you ask them a questions of any kind. I buy my items online just so I don’t have to deal with it but unfortunately I have to go in for any returns and have never had a good experience even doing that. The employees there don’t care one bit, it’s the worst.

Jenn

Small for a Zara and everything is super messy and hectic. Not even worth trying to look for anything

Dharmendra Pandey

Clothes are quality products but little bit costly

marcia eleccion

I like it there no pushy salespeople all over you.

Sam Coventry

Went here shopping for a few things and first was greeted by no one. Not one staff member considered greeting us or simply smiling. I like the selection of apparel available overall and most of it is of good quality. I would recommend working on sales staff customer service training for a better customer experience. Last thing, allowing a customer to shop the racks while at the checkout is irresponsible. We waited 25 minutes behind a lady shopping the store and ended up leaving EDIT: I changed to one star, went back unfortunately and recieved more terrible customer service. The clerk allowed multiple people in front of us to budge as they were friends and when we interrupted we were ignored. AVOID THIS PLACE. The staff is toxic and doesn't even acknowledge you.

mahya ghafari

Very poor customer service, specifically the girl with long black hair behind cash, veryyyy impolite, she didn't even answer hi and showed very bad and negative attitude

Red Carpet

Extremely rude and disrespectful management

Or Avital

Nice collections in very reasonable price.

Bern McNicholl

I was in mens side on January 6, no cashiers open. Which seemed odd as there was lots of staff on floor. None in change area. I had to go to the women's side.To buy my purchase. There was a long line. There were 3 cashiers to start, on was tied up with a huge order. One cashiers shut down. The manager came. Then another shut down. Then 20 minutes later the one cashier with the huge order, shut down leaving one cashier. When I finally got there the cashier was simply vapid and uninterested in being there. I would have had more human interaction at a self check out. Poor service. Sad.

Kacie Ponak

I was at the Park Royal Zara location this past weekend and the service I received was absolutely terrible. I had asked three separate employees to assist me in finding a tank top and each of them insisted I look on my own. No one would help. The customer service team that was on shift at this time should be reminded of how to run a clothing store and how to properly treat customers. I've been in the industry for over 12 years and have never been treated in such a way.

Vista V

Great selection of clothing, something for everyone!

Golnaz

The store manager ( employee id 15818) in this store has been very rude to me. I used to shop from this store every season. Last time when I did shopping the fitting room was closed and an employee told me that I can bring the items back within 30 days. I live in Victoria ..there is no store in my town. I tried the items at home and they were too small. I couldn't and did not want to travel from Victoria to Vancouver during this pandamic ..just to return Zara clothes. Today I had to go to Vancouver for some other reason and went to Zara explaining my situation hoping to get at least store credit for my return. The manager has been super aggressive staring the conversation with " mam I can take your $109 worth of the clothes for $30 only if you exchange" And then "man that's all I can do wether you like it or not" I was shocked .. what kind of policy is this... taking the clothes for cheaper because the fitting room was clothes and I couldn't return the items on time? Such a shame.. I asked for the manager name.. she gave me a number on a piece of paper .. again I asked for a name. She refused to give me her name and said "this is my employee id and that's your problem if you don't trust me" The worst customer service ever. Such a rude conversation..so aggressive .. I love this brand .. almost half of my closet are Zara clothes... I would never shop there again.

Kaveh Hajighazi

Great store. Hard to find parking.

밴쿠버AILEEN TV

There are sale defection products . Even didn't check the condition of products when I gonna pay ....I will go to there for return again. Wast my gas ~disappointed this location.

Mehdi Mirzaee

It worth to go in and take a look at their goods. But I recommend kids section.

Edham SHOKRALLA

Great staff

R J

There are some staff there that do not have very good customer service skills. She lacked being friendly and made us feel like we where bothering her when we asked her a question. She was the first person we met. But yes we felt ignored definitely. Yet the girl in the fitting room was nice& helpful. But we had to search the store to find someone other than the first girl, since she made us feel so unwelcome. The store was very tidy, organized. We went back 2 weeks later, it was surprisingly better- they help me out on my return. Hopefully this continues! :)

Ben P

Zara is going backward. Fashion industy is dead.

john ozevin

Excellent service .Specially cashier Fulyam has really good knowledge of the products and extremely professional with costumer service. Thank you

meejungbeauty

It is hard to find clothes for work~

Hannah Hagenson

I just phoned to see if a pair of shoes were in stock so I didn't have to order online.... Genuinely the worst customer service (if you can even call it that) I've ever experienced over the phone. Short, extremely rude, not helpful whatsoever. This store specifically has always been horrible and that phone call really solidified that. Seriously not impressed.

Michael Aram

Poor unprofessional service. They close at 7pm on Wednesdays and we went there to return an item at 5:53pm and some staff showed up as we walked in and said sorry we are closed and after we walked out, we saw 2 other customers walking in and went back to try again and the same guy showed up again and said we are closed. They let the people in when they want to shop but if you are returning something, they wont let you in so their sales dont go down!!!

Mahdiar Khosravi

Poor customer service! My wife picked a maxi jacket, went to pay for it and realized 30% higher price before tapping the card at the counter!! The young lady asked for the supervisor, who after a quick look just flashed a phone at us and …

Andres Rua

Good place ;)

Nikki Omanian

Extremely rude manager (id number #15818). I brought up and issue to her about waiting in line for 20 minutes with only 1 person working at the cashier and instead of trying to fix the problem and have additional employees help with the cash register, she brushed it off and did not even offer an apology and started looking the other way while i was talking to her!! I’ve been a loyal customer to zara for the past 12 years and I highly recommend that zara up their game in the customer service area because receiving this kind of customer service is ridiculous from a well known company like zara.

Mani Privatechef

i bought something on sale, but They charge me regular price, manager told me that sale tag is wrong and this is our fault, you have to pay regular price or return. But I spend more time to find that item. She(manager) was rude she pressured me leave here , otherwise I call security.????

Rhonda Rogers

Bought something!

Maia Alsqqaf

Very nice clothes and trendy too ????????????????

Katrina Anderson

Good place to shop

Tyler Carver

Good size store with lots to look at, although most of the clothes seem to be somewhat runway fashion focused which isn't for me as I usually stick to the basics and sale items. The dressing rooms can get pretty busy during peak hours also.

wandering tree

Good quality clothes!!

Nursel Balhan

Zara was my favourite 15 years ago with beautiful and diverse designs as well as good quality of natural materials.I bought hundred percent silk dresses and wool clothes.Now I cannot find even one utem to buy, everyrhing is polyster.

Majid Hosseini

Very poor service 

Julia From

I bought a pair of shoes and they charged me for them but forgot to give me the damn shoes and i live really far away from the store and they are not picking up their phone so i will probably never get those shoes

fashiongirlxo

love this branch and in love with their cloths

Sam

Great costumer service as well as lots of ways to buy! They always help to find what you're looking for if the store doesn't carry your specific item, they can order online for delivery or pick up they can even tell you which other Zara locations carry your item.

Ben Martin

Useless customer service people. My wife asked if there was an XS size in a pair of pants and the guy ask her to find somebody with an iPod. Ok, found somebody with a iPod (iPad) and they said that there is a XS in the store somewhere ... wouldn’t help us track it down. Then off the to fitting rooms, she could only take so many items in at a time, then came out to get the other items and the attendant was no where to be seen for 5-10 minutes. When she came back, it seems like she felt like she was doing us a big favour by giving my wife the rest of her clothes to try on. The line up for the change room was 5 people and many stalls were empty. Maybe Zara is more on the same level of Joe Fresh or Old Navy from a customer service stand point.

brianna

This is the best Zara location. All of the other locations look like a disaster with clothes scattered everywhere. This one is always nice, organized and well kept. Not to mention it usually isn’t overly busy inside. Staff have always been nice and friendly to me. I enjoy coming to this location

Rio A

Waited 20 minutes to pay for one item. They insist on paying for men's items in the men's area registers burt they had ONE till open and was attending to a return/exchange more than several items. Associate who FINALLY took me to women's area to pay kept apologizing but that is no excuse. My transaction in the end took 30 seconds tops. Such a waste of time.

G M

Beware very wary of their non-customer friendly return policies . I recieced a gift for Christmas and wanted to exchange it for a different size. Obviously the item hand not been worn as it had the tags still intact along with the Zara bag. Unfortunately I had lost the gift receipt and was even willing to take a store credit for the lowest sales price in the last 3 months . I could even provide them with a copy of the credit card statement detailing the purchase of that item, but was still not given to any resolution . Just a too bad so sad ....next Staff admitted it was a ridiculous policy and had to do with returns in the system Sounds like a poor excuse for a greedy designer chain to provide poor customer service as any other stores that I have dealt with would generally give some latitude with regards to exchanges or store credits Won't be shopping there .....

Khwaish Jewelry

Terrible manager

jose castillon

Good

Chris Duke

Long line, useless manager. They wouldn't get a bag for the lady in front of us. They have awful policies, you can't exchange a product if it goes on sale the next day, no price protection at all. Total joke, you can't afford to treat customers this way in 2017.

Emily Mcmanamna

The change rooms provide no privacy. The curtains don’t close and mirrors reflect into other change rooms for others to see you. Please get new curtains at the Park Royal location.

Lena Monachowicz

This store isn’t pro choice, they make you wear mask even if they aren’t mandatory. My last time shopping here. Rude customer service, poor clothing choice. And mask requirements even though they are optional NOT MANDATORY.

Eve

Amazing clothes but almost always I have the worst customer service experience here

Patricia Wong

It is sad they closed the metrodown store , one of my favorite n affordable .

V. K

Absolutely fantastic store. Staff is super kind and professional, location is great and the sales are out of this world! Great store!!

Cathy Wylde

Terrible customer service, and by the number of 1 and 2 ratings below many agree. After waiting I finally got someone to bring me the show size I needed and walk away, opened the box and there were 2 right feet, tracked down someone else whose response was "oh weird" and walked away to find another pair, after waiting another 10 MIN asked someone else to find out what was going on and they said she couldn't find the shoes - would have been nice if someone came to tell me - awful service I don't think mgmt there cares either as I was standing in the sight line of a manager the entire time who never approached me, nor did anyone else

Alex Fondi

A few rude staff, and literally zara is “ANTI Costumer” policy. Awful return policy. Hope you guys find this review helpful.

Vikrant Dasoar

Garbage staff and selection. The staff don't care at all about helping or acknowledging customers. Not really sure what they are being paid to do. The store is a mess, it is impossible to find anything you want, and nobody is willing to help you even if you ask. I love Zara, but this store made me never want to go to Zara again.

JP Chan

worst customer service.

Eileen McAdam

Love this store! Great selection & prices!

manjot grewal

Never seen people ignore me as much as the staff here

Mani Ahmadi

If I could put 0 stars I would have. Worst customer service I've ever seen. Zara should invest some its profits into training and improving its customer service and experience. Absolutely terrible.

William Nguyen

Not organized very well, helpless staff. They need improvement.

Cory Hartman

Nice staff but mens clothes are so bland.

Lisa Watson

Big sale on but store was a complete mess.. I don't have the patience to sort through!

Tony Cortese

Wish there was a zero star! Bought a few things for my daughter for Christmas. She didn’t like the dress so I went to return it. The lady was smelling the garment, flipping it inside out, turning it to the light, checking each loose thread, and asking me if this has been worn out. It was for my daughters Christmas and she didn’t like it and I brought it back immediately. So ridiculous. Then she told me it smells like smoke... SMOKE from a family who is absolutely ANTI-SMOKE as I lost my father at a young age from it. I’m really disappointed, and I believe when I asked for a manager she said I am the manager! Please to this woman- you don’t own Zara so don’t try so hard, the owner is relaxing in Spain with his billions. Thanks, TONY

Jeshurun Silva

Slow af and employees seem daft.

Sina Sokhanvar

Below average quality and worst customer service ever. In this day and age where customers have so much choice, it's inexcusable to have such poor service. Will never return to shop there.

klarka0608

This store has probably the worst employees I have ever seen. Turtle is fast comparing to how they work behind cash registers. Everything takes ages and manager of this branch did not even make an effort to be nice. I was refused for my purchase which was slightly after 30 days and they were not even willing to provide credit even if it was $15. Money does not matter but from principal, you would expect them to be more generous considering the fact their clothes is not the best quality. I had color stains all over my body from tight dress I purchased last time but did not even bother to try to return it because I was assuming that they would not refund / credit this anyway. My other pieces from them got always ripped somehow so it makes you think - is it worth the money? These little things made me to decide that I will never shop there again.

F Sh

Very rude staff! I am giving these two stars because ZARA is my favorite brand and I have been a loyal customer and just in June I bought 1300 dollars from ZARA, but when it comes to some staff of this branch..disappointing! From all the items I had bought online, I had to return some pieces. This branch is near our home, and as we are busy during the other days, my husband and I headed to this store Saturday afternoon, 27 June 2020. When we got there we still had 15 minutes to the closing time, but one of the staff, Shadi, did not let us in and said "we are closing now" despite it was not still closing hour based on their website. We explained that we just wanted to return but she treated so insulting and said could not let us in. We said we wanted to talk to the manager. While we were waiting for the manager outside the store in the rain, Shadi closed the door to make sure that we could not get in! Manager came and we explained we wanted to return, but he said fitting rooms were full! Who needs fitting room during Covid?! finally let us in provided that we should directly go to men's. I was crossing women’s just through the middle aisle but manager shouted at me again: just men's! while waiting to return, I noticed there were still other people in the line after us who wanted to return items and were allowed to do so. After returning, the staff were watching us to make sure we would not browse other clothes and even manager almost walked us out, and when I told him thank you and bye, he just turnd his back on me. So offensive!

Evan m

Today January 28 2021 The rude manager who is wearing pink suit, has super bad customer service that you should work somewhere so no one seen your garbage face. I am surprised how Zara company hired someone like you. I will never go there anymore

Justin T

Terrible lighting for the mirrors, they purposely dim the lights on the mirrors so you can barely see anything.

crab king

(Translated) SOSO (Original) SOSO

Dora Wint

Great return policy for shopping online

jacek kobza

The boxing price were ok.The selection of garments was also average.

Assal Fajei

Terrible customer services. Just 1 till was open for whole 3 separate section. Manager was not caring at all.

Karan Ranka

Excellent customer service. Special credits to the store manager GEORGINA. It was a mistake I made with my purchase . The exchange process was made fluent by her . It really matters being a student . The amount was huge ,so it mattered more. I am grateful to her and the brand. Thank you !

Alireza Bc

Best fashion and new design

R Y S

Nice and organized in comparison to other Zara's

Af Sh

Clean and organized!

Majid Zabeti

Not bad

Lisa Sykes

Kinda disappointed. Went in first time since a lot of people said they had great prices and good clearance items. Went and didn't see any. Got 2 regular items and asked the cashier if they had a sale or clearance section that I missed. She …

Rita Mcdonald

By far the worst customer service I’ve ever received. I left without even buying my items after employees kicked me to the back of the line after waiting for 15 minutes. Needless to say I won’t be returning to this location.

Paul Bajus

Worst customer service ever, but, judging by the other reviews they don’t really care. If you want poor quality clothes with terrible customer service, this is your place.

Anuj Shah

Pathetic customer service and nonsense staff its hard to believe that this big company had stupid staff who dont understand customers issue, even their complaints board who look after store complains are worst who keep repeating the same story that we cant do anything and there is nothing we can do instead of hanging up on them.

Moji

Very poor customer service skill..

Steve P.

Good selection of clothing in the men's store. However, the most of the staff were ignoring customers. There was a long line to checkout with one poor lady assisting all the customers in line. She was friendly and fast under the circumstances. Meanwhile there were three other employees just milling around the store being unhelpful. Finally a young lady came to assist the growing checkout line. But she seemed irritated she had to help. Very bad management here. Bottom line: go to another Zara as the clothes are good, but this location stinks!

Ken C

Bigger and more organized than the Metrotown location but smaller than Richmond Centre.

Amir Mohseni

Much more categorized and organized comparing to other branches(Barnaby), women can find more variety than men.

Medisa Salehi

Very rude staff! I'm so disappointed.

Carlos René Suárez

Excellent place