Here you will see all the feddbacks of people like you who are purchasing the products and services of Plato's Closet Red Deer (Costumes) near to the area of Red Deer (Canada).
At present the business has a score of 3.8 stars over 5 and the rating has been based on 127 reviews.
As you can see its rating is good, and it's based on a very large number of feddbacks, so we can think that the rating is very accurate. If people have bothered to leave their opinion when they've done well, is that it works.
As you know, we don't usually bother to place reviews when these are positive and we usually do it only if we have had a problem or issue...
This Costumes corresponds to the category of Used clothing store.
The staff were always bullies. Very good at not caring about you if you’re not their type of person. Always talked about partying, and talked about customers rudely in front of them. Definitely has gone hill and it’s very sad to see. I used to love this place. Very toxic environment!
It was ok. Found a cute dress I was excited to try but when I went to tie the wrap it was ripped.
Great prices and selection. Some of the girls are a little rude however
Great deals on used name brands.
Tons of selection and half decent prices.
Awesome place
Always ton of great deals and better prices then VV
Men's section is small as always for a second hand store but they generally have good quality stuff there.
Lots of great clothes, the staff are not so great. The girls to be pretty rude and have no clue about customer relations.
Good variety of clothes. I don’t like how the shirts hanging on the back are very low to ground and have to crouch down to look at them (perhaps raise the shelf?) Very tight in the isles (people bumping into you if they’re behind you). the staff aren’t so friendly, they glare at you when you walk in the door, they don’t ask if you’re finding anything okay. And when you go cash out they don’t make small talk, ask how your experience was etc.. customer service is always a huge plus in my books and the staff here don’t quite cut “great customer service”
Great store just wish it had more for men.
Lots of great brands and selections
Good and inexpensive things. Recommended. Staff very friendly, ready to help and comprehensive. We were late and they waited till we finished our buying haha. Awesome!
What a great locally owned business!!! Love to buy and sell here. Great staff and great brands from stores that we don't have in Red Deer. They put out new clothes every day so I go often to find great clothes at an amazing price!
Some rude employees...when taking clothes in ...brand name they say not worth anything or only give lowest price! Left one bag behind for what i was told to go to donation Came back a couple days later as my son needed jeans ....and seen a girl wearing all my clothes i donated!!!!
Always find more than I want
Great way to get a little bit of money back for clothes you don't wear anymore
Decent clothes for cheap.
Love this place for the huge selection of clothes at cheap prices. I buy a lot of items from here that I may only wear one season since it’s so inexpensive. The new location is great because it feels much more roomy and there’s more change rooms. Staff tends to be a little unfriendly though, they always look miserable ☹️
You can get a better deal here than on any buy and sell site, but be very picky about what you choose. Many items have armpit stains, rips, pilled, or overwashed. It takes some time, but there are good finds here
Lots of clothes, good prices
Cheap but good quality
Marvelous little business.
Favourite clothing store
Store claims to buy/sell "good quality brand name clothes", but won't actually take good quality high end brand name clothes. Selection of current stock in store is not good end clothes
Great deals if you have the time to shop
Great place to shop when going through Red Deer!
Absolutely awful customer service. Picked out a tank top priced $4, the cashier scanned it in and stated it was mistagged and tried to charge me $16, I said no I will pay the tag price. Then the manager, who couldn’t find time to put on a bra or wanted to show the world her pierced nipples, wouldn’t honor the tag and they still charged me the $4 for the tank I didn’t get. Never going back!
A great one stop shop for hundreds of brands.
Used to enjoy bringing clothes in to get a few extra bucks but lately I haven't been impressed. Last time I brought a pretty large bag full and when I came back from lunch I was told they didn't want any of them. I realize they only want to purchase certain styles or brands, but I was genuinely confused as to how not a single item was wanted. Expressing this to the girl who was helping me she went through the bag again and then decided to take 11 items. Much appreciated to her taking the time to do this! Still all in all, with what was and was not taken, the fact that I had to get her to look again, and the little amount of money the company pays you, it's not worth it anymore in my mind. I'm very gentle on my clothes and always have trendy items in my closet, but from now on I think I'll try my luck selling my clothes in the red deer buy and sell group.
The prices here are awsome. Good selection for guys even better for girls. The staff is very friendly and helpful. Store is always clean and well lit. Only down side is that there is very few parking stalls.
I like the store but the pants are often broken in some way, like a ripped belt loop or broken pockets, and they dont look through your stuff when you try to donate. I brought in a full grocery bag with the clothing folded and it seems they looked at the first 3 items (thrown back in balled up) and then the rest of the bag of pants was untouched and still folded. When i brought it to the counter the rude girl gave me a card with the most requested items, and the second one was PANTS. One of the pairs was not even worn once due to weight loss, but she claimed that they were all too 'worn' or 'not young enough' I'm 18!!! Dont bring clothes, sell them yourself for whats probably more than theyll give you.
Love the selection here
Nice new location. Staff are helpful. I'm a "regular"
I enjoyed the location and layout. Definitely a place to keep checking out.
Excellent customer service and prices,would recommend this location to anyone
Great place, always up to date on trends, great sales, selling clothes is so easy here! Great staff!
Great place to buy nice clothes on a budget, hard to buy new with this shop in the mix
Always find something awesome here! The staff is friendly and helpful!
Not bad at all. The quality really fluctuates when you are looking for man's clothing.
Service was okay but I think i will skip buying or selling from here as I don't think its worth it unfortunately. The prices are nothing to write home about and what they give you for your clothes is a joke. EDIT: Deleted a sentence.* added a star. Thanks for your response. I like the premise of the store. Maybe tell head office that selling a used mini hiking backpack for $12 and offering someone $8 total for 3 items that were each $35-$65 new and are in good shape is just plain silly in this economy. It is very likely that I am just too frugal too but I know more and more people are becoming frugal like me. Thanks a lot and have a nice day!
Great place!
Great prices! Thank you.
They say they have extra large clothes but the amount that they have just isn't worth shopping there
Great place to shop and sell! Helpful staff
I used to like this store but now it just seems as if nobody there likes their job they always have sour looks o their faces and they aren't much help, when I go in nobody even says hello anymore what happened to the great customer service they used to have?
Always clean and organized, I usually find great things here.
Very great idea
Love platos! Great prices!
Even if you don't get a lot of money back for clothing it's a fantastic store, especially in their large and well lit new location. So many options for clothing and the prices are usually so great. I've found some wonderful bargains here.
Meadow was incredibly rude to me! I asked her a question and she completely ignored me and walked away. I will come back to this store because I really like it and all of the OTHER staff members have been nice, helpful and provided a great customer service experience. When I come back in the future I hope to never see her again.
Very good quality clothes and brands for a great price!
They gave me $8 for 4 or 5 things that were in perfect condition and were over $40 each new. Such a rip off. Not sure why anyone sells their clothes here. In this economy, that is unacceptable. Definitely will not be returning. I'd rather donate my clothes then waste my time selling them to make $1 for each item.
7 years ago this place was awesome. They had good quality clothing and lots to chose from with great prices. Fast forward to now, it seems they only like to put actual garbage on the clothing hangers and sell them for 35 bucks a pop. I've …
Great place to get rid of your old clothing or trade for new clothes.
Always interesting
Store is cramped and difficult to shop in. Selection and prices are ok, but if you want to sell here they are going to pay the lowest price imaginable for your stuff.
We always stop by when we're in town. The have new and quality gently used garments.
Refuse customers entry due to be unable to wear a mask, for health reasons. It is law that exempt people do not need to wear a mask. And there is no law in Red deer that makes masks mandatory yet anyway.
My favorite place to shop!
They got the best second hand clothes here. If you're addicted in thrifting, then this must be one of go-to shop
I went in... Plato is not in there.
I always find great buys here at a fraction of the cost
I like shopping here from time to time but sometimes the clothes are overpriced. And plus I went here to sell some clothes. twice already and the first time I came they didn’t want any of the clothes and said they will donate it if i don’t wanna come back to get it. Then came back there and saw one of the sweater I gave them which they said they didn’t wanna buy. Second time around I have 4 big plastic bags and they bought some clothes for $36 only. When some of them still have a price. So idk but it’s not worth selling your clothes here
Started off on the wrong foot but in the end very satisfied with my perchases
Great consignment store!
The girls working here are not friendly or personable. They are not dressed appropriately for a workplace, let alone a clothing store. I like the new infrastructure and the selection is good. Pricing still remains extremely affordable, and this is what keeps me a repeat customer, just wish I didn't have to be glared at for walking in the door....
My Boyfriend and I drove 1.5 hours for their athletic event!! Totally worth it. They took your name and phone number and called you when it was your turn to go into the story and shop, I think that is a very good way of doing it. They had a great selection of clothes they had saved up. Very kind and welcoming staff as well!! They had very good covid protocols and cleaning as well!! They also had a great selection of Lululemon which is amazing!!!! Will definitely be coming back there!!! No reason to give them less then 5 stars
So some of the staff have to say are not very nice . I understand the gently used thing but they price things just like the stuff is new im a second hand shopper and this place is really dissipointing . Not to mention they pay you like almost nothing for your cloths and then hike the price on it
Good selection but poor staff attitude and lack of help in general...top it off with, I bought $80 worth of stuff, a big pile...and the cashier says, we've gone bagless...so I had to carry items out dropping as I opened the door...totally wouldn't have bought if that was the case...next time I'll shop elsewhere...
My family and I just love shopping at this store. It's a weekly shopping trip for us! We always get great service, the staff is friendly and helpful. It's always nice when they recognize you from previous visits and have a little chat! Prices seem to fluctuate a bit, but we can always find a good deal.
Massive selection. Kind of stinks that they took away the punch card for 10% off.
This store used to be so good and it has just gone downhill. One of the staff Kenzi was incredibly rude, I had a bag of various items with things to sell and in there I had some brand new Nike pants and sports bra with the tags still on them and many other trendy and in good condition items and they told me they didn't want to buy anything. I had watched Kenzi take the bag and put it in a bucket without even going through it. I know that she did this because I know her personally and she doesn't like me so she decided to treat me so awfully because of it. You are going to run into people that you don't like at your job but you should grow up and treat them how you would any other customer. On a positive note, the other girls are super friendly and helpful and I love the selection at the store, you guys should look into moving to another location in Red Deer perhaps since this store is too crowded.
For tweens, teens and young adults they have some good stuff. Very little plus sized available
Great customer service and tones of selection..... I'll be back for sure ????
Horrible place to work. Staff constantly talks trash about you while they look through your clothes. If I could give it zero stars I would ¯\_(ツ)_/¯
Gave Plato's closet another chance and was still not impressed. Thought I would try the new location and nothing has changed. The staff is still rude and ignores people, it's overpriced and I'm pretty sure there was a girl stealing and none of the staff were paying attention nor did they care .
Great service and a wide selection of clothes.
Pretty much buy all my clothes from here. Love the hidden gems you find even when you aren't looking. Also loce that I don't break the bank.
They have a variety of clothing for every age. They are reasonably priced.
Their was no selection for clothing sizes 14/16/18. Staff were only at cash register.
Love this place. It has a better selection than the one in Edmonton. Friendly staff and great clothes! Definitely my favourite clothing store.
Basically the only place I shop for clothing. Very unique styles here and the staff is very friendly.
Great prices and a great selection of trendy clothing and shoes
Love it!
Packed too full. They dont take many items (this is a common complaint I hear) but at the same time can have such worn and out of style clothes on their racks to sell. Also the girls that work there dress very inappropriately.
found some great deals.
Honestly one of the worst Plato's locations I've brought clothing too( I've dropped off clothing in two stores Calgary) . Unlike what you see online or heard from other stores, the Red deer location doesn't check for the date tags. A single girl looks through the items (barely checking the condition) and decides whether or not she likes them. The clothing in store is low quality, super cropped or extremely ripped. It's based on the employee preference in style and not the condition of the items.
The selection can surprise you for female and adolescent/kids wear. Quality ranges between mint and well worn, but that's built into the pricing. Definitely will keep coming back.
I can get cheap threads on a budget.
Super cute selection!
Poorly trained staff, poor selection of clothing, repetitive and cheap. While waiting for my items to be processed, I looked around the store. The selection, though large, was repetitive with many items of the same style in each section. The brands being consigned were cheap and close to the same cost as new. When my items were processed, which included brand name jeans (Diesel), winter coats (Bebe -this was in the winter), and shirts, all thoroughly cleaned, were declined. The staff member mumbled the explanation in why they weren’t accepted and when bringing items around the counter to me instead of in the bag them came in, they placed my white winter dress coat, along with my other items, into a pile on the floor at my feet. I do not recommend consigning here and suggest other local consignment businesses.
Great selection and staffs are very friendly. Hoping to work here one day!
some clothes are way too expensive but over all great place and many choices
everything
Good selection and found what I was looking for
good place to get gently used name brands in good condition at a good price
The perfume stench was headache inducing the moment you walk in. Horribly overwhelming. Had to leave.
Worst customer service experience to date. The girls working were so unapproachable and cold. I dropped off a bag of clothing and all 3 of them looked at me like I had ruined their day.It was my first time using Plato’s Closet and I think it’s a neat idea, but I’ll go to the Edmonton or Calgary locations for a more welcoming customer experience next time. Won’t be coming back to Red Deer’s location.
Very nice! I bought a dress that was originally $60 and I got it for $14
Paid me $15/pair for my silver jeans even though I was told over the phone they would only pay max $12/pair for top quality so I was pretty happy :) Couldn't find even half nice silver's, miss me or buffalo jeans in my size to buy so I was a little disappointed...
Will forever and always love this place
I get a kick out of the people that have complained about what this store doesn't take. They recycle what they can sell and I like that they buy only quality items from what people drop off! I'm a big supporter of what Plato's and Once Upon A Child are doing!
I box of dropped off a box of name brand clothes that were on their "desired" list including a jacket that I paid $50 for a couple months earlier and wore once. I thought I might get $30 or 40 for everything,. They offered me $ 1.30 for everything hahaha what a joke. Take it to the dump and save yourself the humiliation
nice place.
Update yer store hours, it said you were open.....but yer not
Great selection and pricing of clothing. Unfortunately some of the staff working were rude, and didn't care to help me out at all. Hopefully they can work on their customer service skills as it really is a great clothing shop!
Was great food
Best price awesome choices
I’m new to RedDeer attending a trade,,, I had stopped in the store once, just to look around, I can’t afford new and although some prices were high, I did bye a couple pairs of jeans,,, cheaper ones I found. The girl at counter was nice, yet I was being judged so I ignored this. So she explained they took second hand clothing etc ,,,, yet only wanted Certain brand name products, and they did pay for what you brought. Today I had a few items, a winter jacket o hardly wore and couple Ts and jeans. I was asked to show some government ID, and THEN they actually wanted to scan my drivers license I’m like WTF,,, and it would take at least 45 minuets to decide if my items were basically good enough,,,, although I don’t have much $, and usually support thrift and second hand stores,,, bit not letting them have my licence #, and being judged AGAIN,,,, I laughed and said you must be kidding me and so sorry I ever purchased anything from the store,,,, and yes ALL, the employees were very rude ,,, and I have worked in customer relations all my life and yep Red Deer Plato’s can stay in the closet,,,, terrible experience that for sure
HORRIBLE experience with platos closet red deer, i dropped off hundreds of dollars worth if clothes (lululemon, underarmour, nike, levis, etc.), they said they would call or text in 20 minutes and by the time 45 minutes passed, i left red deer. Called a few days later to find out it's too late to get them. Lots of money lost and very disappointed with service. Do not recommend selling clothes to them.
I love supporting local ownership and the store always has a great selection. Staff aren't overly friendly but I'm always happy to get a couple bucks for stuff I'd throw out or give to a thrift store and get nothing.
Used to like the store, I find they give you less and less money, bring in fifty items and they offer you ten dollars, I'll take my clothing else where ????
This place is always great for selection. I love that everything is sorted by color it makes shopping so much easier! The staff are always friendly and available to help out. There is a ton of parking outside, and accessible by city transit fairly well.
Always something to find at a reasonable price.
Bought a purse and a scarf today. At the cash register after paying I opened the purse up to put the scarf in and the zipper wouldn't close as it was faulty/broken. They refused to give me a refund when I haven't even left the cashier counter - only store credit. I explained I live out of province and a store credit would not do me any good. She said they could not do anything else for me and I was stuck with the purse. Terrible customer service and return policy - especially on default merchandise.
My wife and kids have shopped here for years, so I figured that I'd try it out. Found some great deals on clothing and love that it's locally owned but found the staff to be impatient and that I was inconveniencing them. I'll definitely be giving it another try.
My husband and I went down today for the athletic event. We were so pleased with all aspects of our experience. The safety protocols they were following for covid was great. Instead of having to stand out in the cold they took our name and called us when we were good to go in (brilliant idea). The store was laid out so well and brands of athletic wear were grouped together which made it easy for us! They had a large selection of items and sizes for both men and women! The customer service was outstanding! So friendly and really went above our expectations. Being from Edmonton it really is great to have such a good experience time and time again here. It makes the 1.5 hour drive for us totally worth it. I love this store and will for sure come back as often as I can!
2 bags full nine dollars not worth I will give it away
Some of the stuff is in pretty used condition, but you find really good quality stuff if you look ????
Good
Always good. Cute little thrift shop
I'm glad they're selective with what they take. Much better quality for around the same price as Value Village. The girls can be a bit cold though.
Firstly, the reason I gave 1 star is because there is no option to give 0. This was my first and last visit to this store. Customer service is poor and unprofessional - I was extremely embarrassed when the sales assistant advised me that they would not accept my clothing as she thought they had a foul odour, in front of other customers! To be very clear - I am a non-smoker, and do not have children or pets. Being a Registered Nurse I am an ultra clean freak, thus was extremely surprised and taken aback by this verbal abuse. I do not recommended this store to anyone - rather donate your clothing to those in need via a non profit organization like the Salvation Army, which I did after my terrible experience here, or sell them yourself on kijiji or Facebook market place!
Great prices on brand name clothing. Staff could be a little friendlier.
Much cheaper to buy quality wardrobe used
Good prices and selection changes all the time
Favourite thrift shop in town, girls that work here are normally nice and things are generally organized and quick moving
Lacks selection
Good place to go for quality used clothes
Clean, organized, and good prices for excellent condition previously enjoyed clothing.
They either are not taking the time to properly inspect the clothes they buy or they are putting the clothes they say they “donate” on the shelves once you leave. I have boughten a light jacket with a hole in the side, a blazer with the stitching taken out of the one sleeve, a pair of gym pants with two holes in the knees, and my friend and I went last weekend and she got a sweater with a hole in the front. Make sure you are checking the clothes before you buy them!!! I’ve seen stained tops and faded ratty ones in the racks that I’m surprised they “bought” as they seem very picky and have denied some clothes for being out of style and damaged. The prices have been going up over the last bit and the quality has been getting worse. I used to love going there but now I’d rather pay the extra money rather than going home to find holes and damaged clothes.
I've only come into platoes closet a handful of times. The atmosphere is nice and they offer good quality used clothing. But every time I have visited the store the employees behind the counter have never been friendly. Good customer service is very important to me as a paying customer.
Cheaper than buying new, but not by much. They'll give you next to nothing for brand names in new condition, so if you're thinking of selling your clothes here, you're better off selling online or donating to charity.
Nice staff good selection
Staff is all very ignorant and not friendly towards customers, such a rip off to sell clothes to them as well, make more money selling on the buy and sell. I find a lot of things over priced for the quality of certain products.
Love this place. Staff is always very nice and helpful
Great place to shop, Beautiful Staff, caring sales staff
OMG best pizza ever.
it was interesting and served my curiosity well. Will returns and probably bring in items for sale.. I have many "extra lovely "items which may be of use to others.
Really friendly staff and very helpful. Amazing selection and wonderful prices. Very nice experience over all.
Good selection, good prices, but very disorganized.
Busy place.
I use to love shopping here. Now I am disappointed everytime I have been. There is so much Ardenes and George, it seems over priced to me. Anytime I bring clothes they give you next to nothing for any of it or don't take anything. The staff is straight up rude. After being in a few times the past few months with various friends or family every has agreed the staff is rude. The are by far the worst of any retail store I have shopped at.
Moving the south end in September!!
As usual great selection great prices and the staff were wonderful ,a recipe for success
Nice staff, well organized
This store is great, good supply of mens clothing, and great prices. I like the idea of this store and the staff are super amazing.
It's an okay consignment store. Theres a large selection of clothing but alot of the clothes aren't in the best shape or in style. Seemed like their was alot of Old Navy clothing when I went in last. It's usually pretty packed inside too.
I absolutely love Plato's Closet. Their staff are always very welcoming, helpful and friendly. Whenever I need a closet overhaul, I head in there and get rid of the old, and buy the new. I love that they donate the extras to a local charity, and I always tell them to donate! Whenever I am looking for something specific, I have always been very lucky in finding what I need or want there! I really love the store. :)
Big, well-organized store. All the great selection and prices I expected.
Excellent inventory my teenage daughter can always find something she likes.
There is always an unexpected find reasonably priced. I love the hunt! Lots of parking.
New location is great. Staff are not so great.
I recently had very good service at this store. Brianna ( I think) who greeted me and Hannah who processed my items were friendly, informed and polite.
A bit disappointed, walked in at 8:30 on a friday night to all the clothes with black bags over them and the girls "closing up" & met with a sour look when asked if they were still open (closes at 9 - according to their sign). Due to this unwelcoming, decided to go elsewhere.
I have shopped here for years, even back when they were on the north end and although the prices are a bit high on used items its still less than new. Why a 1 star then? Today I went to look for some new outfits and they were at capacity which is fine so they took my number to text me when I could come in, after 35 minutes I went back to the store and asked where I was on the list as I had an appointment coming up, after searching for a bit she finally found my number and said they texted me already and because I didn't respond they moved on. I had received no texts so she said it was probably my carrier in which I told her I get every plato's message and showed her my phone, all she said was that she could put me back on the list, at the bottom! She would absolutely not put me next on the list even though I proved I didn't get the text and what would be the point to put me at the bottom, so I could not get another text. She wouldn't work with me at all and after freezing for 35 minutes already I was not going to wait another bunch of time for another text I wouldn't recieve. This was terrible customer service and because of it I will no longer shop at plato's closet, I am sorry that this is how you chose to treat a customer.
Some good finds for younger people
Because of my race felt like I was treated unfairly staff wouldn't buy my clothes
Prices are great! Clothes are in good shape. Lots of brand name clothes. Got a great pair of Guess jeans for $25.00. Very well organized and has really good selection.
Best Plato's ever. I shop here all the time. The girls are nice, always clean and tidy and well sorted. After visiting the junkiest Plato's ever in Calgary today I just wanted to leave a review about how wonderful this Plato's is!
As always a great shop. They honored my birthday discount from when they were temporary closed! Thank you!!!
Wife absolutely loves the store brings in her old clothes get paid for the ones they want while she browses at the other items for sale.
Too bad about the rude staff!!!
Excellent place to bring cloths!
Awesomeness for quality quantity expert advise a tenner here
I never write reviews, but I feel I had to on this store. I went in with a box of clothes, jewellery, shoes and purses and came out with $20 odd bucks. (That's totally fine with me, no big deal. Apparently my styles were not 'teen' enough, although I did find it interesting how the worst clothing items were picked, and items still with price tags on that were over $100 were not taken.) While I was looking around the store, I was astonished at the state of some of the clothes and shoes. There were some shoes that literally had mud on them, or the soles were completely worn out. However, I'm not here to complain about the stock... I think Plato's Closet should have a more intensive customer service training program. The girls who were going through my clothes were picking them up and visibly, and quite loudly, making fun of them. Everyone is entitled to their opinion, but this makes for terrible service. I had heard the girls there have made fun of sizes and styles of clothes before, but I didn't think they would have the nerve to do it with me still in the store. Very disappointed, will never go back, and will always strongly recommend not going to this store. Was my first time and will most definitely be my last.
Great place to buy slightly used brand name clothing at a very good price