Here you will see all the feddbacks of real people who are consuming the products of Pet Valu (Costumes) around Parry Sound area (Canada).
Nowadays the firm gets a rating of 4.3 stars out of 5 and this rating is based on 117 reviews.
You may have noticed that it has an average rating is really good, and it's based on a very large number of reviews, so we may think that the assessment is quite accurate. If many people have bothered to value when they are happy, is that it works.
You know that we do not usually bother to set evaluations when they are good and we usually do it only if we have had a problem or issue...
This Costumes corresponds to the category of Pet store.
Small store, but great selection for a small town. The staff are very helpful.
Personalized Service for your pets. Polite and attentive Customer Service.
Big selection, pretty expensive.
Friendly knowledgable staff
Super friendly and super helpful to me. Thank you so much !
Very friendly
They r great. ????
The best thing about this store is their staff. In my experience they all are very helpful, kind, and seem knowledgeable of their products and about pets in general.
Great service Very knowledgeable
Bright pet friendly and very knowledgeable about their products!
Always have what we are looking for. Most of the staff are very helpful and friendly .. most of them ;)
Always helpful and very friendly staff.
We get our dog groomed here. Price is fair and they do a good job.
Always great advice and the friendliest staff.
I loved the welcoming and supportive staff! They treat my pets as if they are theirs, and have a little bit of everything I could ever need in that store.
Great store. Huge varity
One of your groomers deliberately CUT my dog's paw pad! HE IS OLD AND THAT WAS HIS ONLY GOOD BACK LEG. I despise you with ALL of my heart
(Translated) I love to stop my little Daisy even more always a treat for hug (Original) j'adore arreter la ma petite Daisy encore plus toujours une gaterie pour pitou
Staff very helpful.
Good variety of pets. It's what you would expect from a pet store really.
Excellent selection, nice staff, clean store, prices appear to be on par with PetSmart.
Great place to shop if u have pets. Not always the cheapest on some things. Knowlegable staff and lots of options for food etc
I like looking at the cute dogs that people bring into the place to wash.
Expensive pet supplies but helpful staff
The staff and owners are very knowledgeable and friendly. Of course we can’t forget about TJ(he’s a fluffy orange cat) he’s part of the store, and sometimes the entertainment. He loves to escape. So please make sure you close the door tight behind you :)
Staff are friendly and helpful. Standard offerings as most Pet-Valu locations
The staff, services and products are consistently excellent.
This store has very friendly and staff are very knowledgeable. The grooming service is fantastic!! Scotia works well with our dogs and they love her too. She does an amazing job grooming our 2 border collies!! Would highly recommend her!!
I get all my cat food and toys here. Knowledgeable staff and good deals keep me coming back.
Excellent place to give your dog a bath. Really nice and helpful staff. They supply everything you need for the bath inclucing a gated area with towels . Good supply of product to. Lots of parking at the mall. Bath is only $10.
Great staff to help you get exactly what you need
Great customer service and awesome atmosphere, they really know what they are talking about and are willing to make a recommendation
Very friendly, helpful crew.
Always a great selection and polite staff :)
Bought 2 kittens. Very healthy and good condition. Works with vet to get spade
Great staff, and abundant selection for your pets.
Very helpful staff and always well stocked for pet food products.
Sadly last week we had to say goodbye to Stratton, our dearly loved Westie of 13 years. Due to his condition I was required to seek out a particular food for his diet and Pet Valu was one place I was able to source out that brand. Colin assisted me numerous times in getting me that particular food when other Pet Stores couldn't. He was always friendly, courteous, quick to help and very efficient at the task. The owner also stepped up and got involved as well. I will forever be appreciative of Colin's work ethic and performance. I found the store always clean, organized and fully on board with all the Covid protocols. Any chance I get at my business to recommend this business I will certainly share how pleased I was with the store, the staff and the owner of Pet Valu, Perth.
If they don't have it they have ordered for me which I really appreciate. Convience of location is a bonus for me. All too often I'm running in there going I need to be somewhere else now but I need to grab this, this and this.
Awesome staff friendly and helpful. Animals are also welcome great time and relaxed atmosphere
A good selection of items reasonably priced.
Friendly staff, could have more selection. I love that their adoptable cats come from Bandaged Paws usually.
Great little store
Aqesome staff!!! Highly knowledgeable!
The staff here recommended exactly what I needed to get rid of smell when my dog met a skunk the first and second time. Prices are good. Staff are excellent
My wife and I easily spend over $1000 a month here taking care of our 5 animals, to the point management told my wife “ she’s one of their most frequent customers”. Their staff are rude and I was recently asked to leave because I didn’t have a mask, yet I’m double vaxxed. I can stroll into every other store in Grande Prairie, but these goofs are turning away customers like the COVID police … We will NEVER return here… ???????? all I can say is what a great business decision to the owner. Shave 12k off your bottom line this year!
Very helpful a lot to choose from
This place has absolutely everything. But, the problem here is everything here is VERY EXPENSIVE.
Good people good stuff awesome place
I do like this pet store. They are a little pricier than PetSmart but they have good selection and the staff is always friendly.
I was happy to go in for my usual order they had run out of the big bags so she gave me two smaller bags for the price of one big bag I was thrilled they would do that so i could get that same value very good customer service
Love going in to see the fish and new toys for pets!
Knowledgeable and friendly staff. Have everything I need there and then some.
Helpful staff
Great friendly people.needs a more variety .
Great staff! Always so helpful and kind
Reasonable prices, friendly staff.
Friendly & helpful
Great service. Staff is always very friendly.
I came to purchase a few items. I was in the store for a good five minutes without being greeted. There was no staff anywhere. I thought it was very odd. Definitely the worst experience I have had at pet valu. And I have shopped here lots of times before. Maybe new staff since I was in last.
With faces like this how can you not provide the best ! Pet Value for all our fur babies needs ..Great quality and pricing.
Great Shop with a good selection!
Friendly staff in and out pretty fast never had to wait in line
The staff is always very helpful and cheery.
We'll its a good place to get fish food. when I go I can never find live fish. I am going again soon.
You ask question..you get answers
Always willing to help or order what I need. Great return policy.
The store is clean, has a really good selection of toys, food and snacks. I love the hairless pig he seemed lonely I almost brought him home. So cute. Plus you should see their dog grooming section it's a spa for animals.
If you want to try a Raw Food diet for your Dog, they sell Big Country Raw for the same price it is online. But, if you get it here then you don't have to pay the Shipping, plus they do Buy 10 get 1 Free also!
Well stocked and very friendly service.
Always helpful staff. Good selection of pet items
To expensive and need hire other color peeps
Great staff and always super willing and able to help!
I often stop by here to browse after work, but the other day I stopped by while waiting for someone else. The guy working at the register was AMAZING. I brought up how I'm looking in to getting a kitten, and he was so helpful. He gave me a little booklet for new pet owners with some coupons in it, some free samples of kitten food, and some free dog treat samples for the dogs I meet and sit. I'm dissapointed that I forgot to ask for his name. The other times I go there, the staff are welcoming and helpful too, this is just my most recent instance. 10/10, will reccomend to anyone with a pet.
Friendly service and good stout cat scratch and climbing toy.
can anyone tell me if they sell axolots
Lulu's favorite place!
Got my meal worms
Great selection and service, highly recommend!!!
Good environment
Tonnes of great items in the store. The staff is not the best. I hate to say it but seems like you are wasting there time in the store.
Both their own website and Google says they are open until 8, but they closed at 6. Drove half an hour to come get dog food and was turned away at the door with …
It's the only pet shop around. Good service and prices.
Great prices, great service.
Pleasant staff, well stocked store, a little of everything.
Staff is amazing, with this pandemic on, they make shopping there easy and understanding to their customer Awesome service
Has a nice selection of products for your pet. Staff is always friendly and willing to help.
Excellent customer service from every employee. Owner is very nice and friendly. Excellent quality pet food
I think they need more things for Medium parrots like African greys but over all it’s a great place to get supplies for your pet.
Love this store!
Excellent experience. Dog friendly our boxer is always so excited to visit the store. Friendly enthusiastic staff, great products. Finally was able to find a winter coat to keep out pup warm this winter after visiting multiple pet shops.
Everyone is educated to be able to help you with anything Nutrition. The only pet store that actually educates there employees with online courses so they are not just telling you Internet mumbo jumbo.
Cat litter is the best, no dust and clumps well.
I stopped in after having my vaccine shot to see if they had snuffle mats as my regular pet shop did not have a distributor that sold these. After walking through the shop not finding it, I asked, and the person behind the counter told me “I think I know what you are looking for but they do not sell those, you have to make them yourself”. I was the only person in the shop, two staff, and I was the one to initiate conversation to get some help? And to be replied to in a snippy tone? Wow. Anyway, found one online even though I am a huge advocate for shopping locally. Disappointed to say the least.
This is a great store with very friendly and helpful staff. Everyone is very knowledgable. They have in-house grooming that is by appointment and done by a talented and animal loving groomer.
Went to adopt some kittens and the person working was super nice... loved animals which was awesome! Helped me with everything and just had the best experience getting new babies at this place!
Good customer service, low/limited stock.
Well rounded pet store. Offers a good variety of pets and supplies with reasonable prices. Friendly staff too.
This is by far the best pet store in st.thomas with the best staff around. They are always there to help and answer questions. I got a puppy and needed a coller asap and other stores in town directed me to order it online. Pet valu helped fit a collar for me curbside. Our puppy is a service dog in training. The staff are super understanding about not interacting with her when she is working and treating her like a puppy while she isn't in her vest. They let her explore the bathing area to get used to it even though we were not having bathing her that evening. They always welcome us to come in and do training and don't ever force us to buy anything. They have ordered in items that they didn't have in stock. They are absolutely amazing and I recommend the store everyone.
We had our 2 dogs bath today. Ashley was the groomer and she was excellent with them :)
Excellent for bathing large dogs! They supply all the necessary supplies, and the price is great!
Good selection, a little pricey
Helpful and kind service
They are helpful for me
Nothing special here. It’s a clean store with lots of product but most of it is cheaply made and overpriced. Sales aren’t great either. Try one of the local pet stores we already have an abundance of.
Good and fast out in 5 minute
I have just left this store and I have decided to not return. This is the second time one of your employees Yhana has been rude and condescending to me. The other employee was not much better. I had given my opinion about something another customer was asking. As I was leaving the store I could hear the two employees (Yhana and the other woman) whispering and then they both laughed. I stopped and said “You shouldn’t laugh at people.” Yhana just walked away from the counter and headed down an isle to the back while the other just stared at me. I have been purchasing cat food and kitty litter for as long as this store has been open. I have rescued 4 cats over 22 years and I don’t appreciate been treated as if I don’t know what I am talking about. I know more about pets and especially cats than these two idiots could ever hope to learn. They are bad for your business as I will tell anyone to not shop here.
Great service. I have a new puppy, bought something not recommended for pups did not have my receipt showing the individual products, I did have the debit machine portion they returned it without a hassle. Great customer service, friendly and knowledgeable. Will definitely be doing all my shopping here
Nice friendly staff, great selection.
Great customer service. Staff very knowledgeable and informative.
The staff are wonderful. Good selection of pet foods and supplies. It is my "go to" store for my Sheltie.
Unfriendly staff and store is cramped
My cats didn't enjoy the grain free wellness brand (Salmon) I believe it was that I bought but oh well, I'll try another one sometime. I do enjoy coming here for silica crystals for my kitties & seeing other ppls babies while I shop ! The staff are quick to come ask you if may need help. It's a good store !
Staff is friendly and accommodating. I have always had a good experience.
Friday night nail special... Scotia is amazing and does a wonderful job!
Not really the place you want to get an animals as most (especially fish) die 1 or 4 months after you get them but it’s good for food and toys, plus a lot of their stuff are over priced.
Great place. The dog Wash station is the best.
Lots of stuff for my dog
Not allowed to buy live fish after 5 with no explanation. Returned items wanted to buy without explanation. Low stock high prices
Willinghelpful
The only reason they get a 4 vs. a 5 is prices. I find for a large chain that their prices are on the high side. That being said, this store is huge and has an awesome variety of quality products. The store appears to be very clean and the staff is always friendly and ready to help.
Each time l have gone in this store l found the staff quite rude. So definitely will not be back.
Great selection of products and good service.
Good variety of pet food, not the cheapest but the better stuff in town.
Always go to this Pet Valu, they're the best place in St Thomas. The staff here are just terrific. They're always friendly, fast and explain things to help you out. The store is nicely laid out. One of the best things that they sell, is those pill pockets. We have a golden retriever that doesn't like pills, and with those pill pockets she just loves taking them.
They have pretty much all you need for your pet. Sometimes kittens or cats to adopt.
great staff, and customer service! everyone knows what they are doing and very polite and respectful.
The groomer here is great. We were camping and our dog broke his nail. No vet in parry sound would help. The groomer here was helpful and got us patched up. I think her name was Shannon.
Staff very helpful and friendly
Really good service. Very helpful staff. Good products.
Great place for anything you need for your pet. More selection after the recent Reno plus a dog wash at the back and they do all the cleanup afterwards.
Good selection and service. Carries frozen raw dog food, which is hard to come by in Kamloops.
Good selection and usually friendly and knowledgeable staff... unfortunately this time one of the employee's that was not working but in the store seemed to know who I was ( I have no idea who she is...) and proceeded to mention my name to her husband, then continued to obviously whisper about me to her husband and followed through to go around the corner with the attendant helping me and speak of me some more... I found this highly unprofessional and made me very uncomfortable. I will not be returning as some of the employee's clearly have conduct issues....
Although prices are higher than other local stores that sell things for pets, this is a reflection on the company, not necessarily the local store. The store in New Liskeard (Temiskaming Shores) is clean, has a good selection and the staff is always helpful.
Fabulous staff. They are very knowledgeable and go out of they way to help. We have a Pet Valu in our town but we shop in St.Thomas. An excellent store. I would give them 10 ⭐️.
I give it a big 5 stars, good service I want to order a oscar fish for my tank and they got it the next day, super clean store great and friendly services
Always knowledge staff.
Very helpful team. Good selection of products.
Staff are always very friendly and helpful with helping me find what I need
Good store for items for your cats and dogs, but they should not be selling fish. The company unfortunately doesn't provide this store (or any of their stores) with the proper resources and training to take care of those live animals, every one that I've seen spend over a week on the shelf is either sick or dying. Very sad...
Clean store with cheerful staff that take the time to help their customers.
They are knowledgeable in pet products. Great selection, helpful and friendly staff.
Didnt appreciate being followed as if I were pocketing stuff. Never been that type shouldnt assume.
very helpful staff
Very knowledgeable
The staff are nice. The store has a big selection.
Great staff, always helpful!
Wonderful service always great friendly to the customers and they have everything needed ❤️????
Ok lots of stock
This has got to be the friendliest pet store ever the staff is always there to help and they take the time to show you many options.
Very knowleable staff, friendly, and very helpful. Nice to see a pet store care.
The team here rocks. Big time. Always willing to help.
Woot! They were great - very friendly staff. We went for the doggy wash. The water was warm, the towels were dry and plentiful, and the treats were free flowing. Could have used hot air as the dogs were freezing, regardless of the hot water, so I had to use a couple extra towels to dry them.
Friendly and full of options
Staff are very pleasant and helpful. Customer service is great. Wide variety of pet products. Pet wash area. Store is clean and organized.
Awesome service and my puppy loves it there
My go to for all my dog's needs
Staff always around the corner of the isle to help, literally.
Those cat treats spoiled my Ginger. The ladies in there are so friendly.
They have all you need for your dog.
Friendly helpful staff. They actually care about their customers needs. Nice to see this in a store.
Very helpful staff, a good selection of products, and some lovely resident cats.
This is our go-to pet store. The staff is always amazing, friendly and helpful. They've always taken the time to chat with us and treat our Frenchie like he's family. This store should be everyone's first stop if they need something for their furry family members.
Nice store. Great service.
I buy most of my pet supplies from this pet store and the staff are always friendly and the selection is great. They are always willing to help you out with what your pet needs and answer any questions you may have. They also have great gift ideas for the people in your life that are huge pet lovers. Lots of cute mugs and picture frames with cute sayings on them. The manager is always bringing in new items as well so it’s fun to go in and browse.
Brandon goes above and beyond with service. Knowledgeable staff and I’m loving the easy delivery!
Always a friendly reception.
Can’t thank these guys enough. We buy all our dog food at Pet Value and are loyal customers. We bought a leash for our dog over 6 months ago. The leash happened to break and I brought it back to Pet Value to see what could be done. They replaced it without question and sent me on my way. I really appreciate their customer service and friendly staff. Thanks Melissa. !!
New and clean
Not much change in fish. Lots of dead snails. Staff is great!
Very helpful staff
Ethics ---- It's all about ethics. I run my own business and the success of my business depends on me being ethical to my clients. Several months ago I went in to buy cat food. My girlfriend went with me. We both were given small rewards cards and we were told the next time we bought food there we'd get money off our next food purchase. I went in to buy food today and my cat food was five dollars off, which is the reason I chose this day to buy it- it was on sale. I presented my card and asked for my discount (as promised) and I was told it wasn't applicable. They explained to me that the card was only valid for catalog items and other various items and that my food was already $5 off the original price. I bought the food anyway because I needed it and it was on sale. BUT, that's not what they told me originally. So what's the big deal...it's only a small discount anyway right? The issue is that they said one thing and did another. If I did that with my clients I'd be out of business in no time. I gave them their rewards card back...since obviously they don't carry any weight. In September, a new store opens called Pet Smart. It's a much bigger store in a much better location. Maybe the "SMART" part about the new store is that they have ethics.
Always good service here friendly staff
The only places we go for our six cats!
The staff were very friendly and helpful. I was able to purchase the cat food I desired and it was on sale. For the item I was looking for that was not in stock, I was provided simple instructions on how I could still order the item if it was available online. The store was clean and visually appealing. Covid protocols were in place and being followed. All in all a great shopping experience. Thanks!
Nice product variety. Good staff
My dog hates bathes. And found theyre bathing station delightful. They supplied shampoo, conditioner and after bath spray. Also towels and a blow dryer. It cost $10 for the bath however so worth it when you dog is a 70lb husky and plays dead when its bath time
Excellent staff at this location. My dog loves everyone here and they're always excited to see him. The groomer is outstanding.
Great staff and great selection of products.
Good store with premium quality products...Dog wash also available....
Great service
Nice staff, helpful, friendly. Decent selection of pet supplies.
My little buddy loves his treats that they carry here. The staff are friendly and helpful if I have trouble trying to find something.
Staff were helpful. Helped me find what I was looking for. I take my dog in there as she loves the friendly staff that always make a fuss of her.
Will not shop here. I will go to the North Shore store rather than this one.
The staff here are great! Always smiling and ready to help
A little pricey but best selection for quality pet care stuff in town
Helpful and attentive staff.
Good place to shop
Favourite pet place in town. Friendly helpful staff.
The staff are always friendly. The place is always well kept. There is often a cat walking around who must be in cat heaven having access to pretty much any toy he/she could dream of.
Awsome pet store with great staff
Great store, very clean and professional! Amazing helpful staff and good hours.
Great service and selection
Staff are always friendly and awesome with my pup marty!
Good staff, well organized.
Extremely friendly staff. I went there searching for a part for a higher end critter cage and they couldn't order it. but they had an older one kicking around in the back and they gave it to me free of charge.
Friendly staff
Excellent service
Great staff, very helpful.
The phone number is incorrect that is listed that is the phone number for the Total Pet in Kamloops
My family has done some of our pet friendly shopping needs at Pet Value and have always had a very good experience with staff, products, help and advice. The store is very clean and well stocked. Highly recommended for any of your pet shopping needs.
They got cheap items here and it's pretty useful to my parakeets????
No groomer at this place:(. We went in for a nail trim. Website said they had a groomer.
Like the store, friendly people working here too, tons of selection for items and accessories for your pet. I would give it 5 stars except for the price tags in here. The prices almost drop this place to a 3* for me. But, the plus is, if you can't find it elsewhere, they probably have it, just wish they were a tad more reasonable with the price gun :).
Best place to purchase pet products. Huge inventory. Terrific knowledgeable staff.
Real friendly girl at the counter! Lots of pet food and toys. However I was so sad. The only pets they had were betas. They have an awesome personality and yet they were stored in tiny tupper ware containers with no ventilation. They were in these plastic jails and were in direct, westward sunlight. If you know anything about these fish you would've been able to tell how sick and lull the betas were. Truly disheartening and it made me sick.
Best place to get fish in Timmins. Great selection, plenty of accessories and the staff is knowledgeable.. And Kaylee is awesome!
Staff knew what she was talking about when comparing dog food. Very helpful.
Always find what I'm looking for. They dont carry Acana which is the only downside for my family. Staff is knowledgeable and helpful. Always love to see Gloamin roaming around and meowing hello to everyone. There is a grooming service at this location as well. Would be nice if I didnt have to go out of town to purchase my dog's food - but you can't carry every brand out there!
Every two months or so I come in to get something for the dogs. Each time I leave frustrated or annoyed. Some staff are great; a few are not.
Was really happy they had so many options for healthier dog treats. Especially the "No Hides" which are much better than the raw hides. Prices vary but still are reasonable for whatever your animal needs are.
The dog wash is ridiculously good value.
Staff is always friendly and courteous. They offer a number of services now. DIY dog Wash as well as grooming services. Nail trim service.
Very organized and staff was very polite and informative
Cats roaming around inside kinda creepy cats. They sneak up on you and scare you.
Great selection and convenient location
Excellent staff and store!
Great place friendly faces ????
Great Service!
Great staff. They have a good selection if higher quality pet foods. My only disappointment is with the lack of variety of basic cat toys, the exorbitant prices of the cat towers and their declining quality. But I'm seeing this in all pet stores.
Friendly staff great value
Great service and selection.
Nice selection of pet products and a friendly and helpful staff
They have some great natural product choices. Friendly helpful staff.
Nice pet store
(Translated) He has (Original) Î la
I have spent ten minutes staring at fish.
Great grooming services
helpful staff and lots of options for my fussy pets with multiple allergies
Pricey but they had what I needed and the staff was very knowledgeable and friendly
Very patient staff while trimming my puppies nails
Knowledgeable staff
Great service and selection
Super friendly staff .felt right at home..lol.. impressed bigtime..clean .organized store. Tons if product's..highly recommended..cheers
Brittany is the best groomer I haven ever taken my dog to and the rest of the staff are always pleasant and helpful.
Great shop with everything needed for pet care.
This place is great. They have friendly staff and everything you should need. The store cat is cute too :)
Awesome!
Great selection
Very helpful and knowledgeable staff. Excellent selection of products
The service is great
Great staff awesome selections
Good selection, helpful staff.
Good selection of products and reasonably helpful staff. Brutal hours though (who closes at 6pm on the dot?!) making it a lot less convenient than other pet stores.
Friendly and helpful
Was not me but was in the car
Great staff clean place good prices
Sometimes our crickets seem very unhealthy. Staff is usually friendly.
No help.But had what i needed.
Staff are great and very knowledgeable of the items they sell . Very professional !! Store is well organized and clean ! I would recommend everyone i know to shop there if they have pets. They have everything !!!!
Helpful and knowledgeable staff. Well stocked.
Nice and clean. Great staff and they obviously allow dogs in the store!
staff are very nice and knowledgeable
It ask all needs for your pet and it very friendly
Nice clean store with lots of pet supplies and excellent staff
Good pet store however they dont take very good of the pets they keep there.
Don't have all the stock that I would have liked him to have had for my fish and definitely not quite as fast in the checkouts as one would hope to receive
Very helpful staff. Brought my Uncles dog in to get leash sized and they were very good with helping. Clean and organized as well.
Great workers and got a perfect Betta fish ???? they have everything and it's very clean and tidy with wonderful products.
Great store for pet owners, really good selection of dog toys and treats. All the name brand foods you would expect plus some extras, knowledgeable staff who genuinely care about your pets well being and onsite grooming services.
A nice, small, family-run store where you get good pet care advice. The prices are also competitively set to rival even the big box stores.
Very helpful
These people are awesome and know their stuff!
I went to the store to buy some cat stuff... Being a first pet owner I had lot of concerns like, what all to buy, what will b the actual requirement for a kitten, etc... Ms. Alyssa was really helpful with all my needs and was ter with me throughout to find the right stuff for my kitten and only made me purchase what was required. She offered me discounts and also offered me a complimentary cat food bag which was under a promotion which I was not aware off. It's really good to meet people like you Ms. Alyssa.... She is an asset for Pet Valu... You are doing a great job Alyssa.....
Staff was friendly and helpful
Thankyou for getting a Quarantine Tank as I suggested before. Hopefully you’re still using it as it will help minimize the disease and death in your tanks. Not sure what happened to the betta rack but I assume you’re getting a new one Edit: Did you have to give up your betta rack to another store? I see a lot of bettas on the shelves, but very happy to see the ones that are integrated into the tanks
Great friendly service...
Friendly knowledgable staff.
Went for nail trimmings and the service was awesome !
I called in to Parry Sound PV to see if a cat tree was available and got it the next day, during this covid 19 madness PV is going above and beyond the expectations, they did payments at the door and shopped for you, and did a carry out for the large item. thankyou so much :) also the Felix cat tree is awesome. cat approves!
Knowledgeable staff. Were able to point me to what I needed!! Didn't try to over sell me either!
Kind and helpful
fantastic
Alot of selection and neat and clean store.
Great store with everything you need for your pets, nice friendly staff!
Ok
Lots of selection, pet wash stations also.
Staff very helpful. Lots of selection variety.
Their store cat TJ makes every visit wonderful. Great selection and central located. Staff will carry large bags of dog food to your car.
I have been buying my guinea pig supplies here off and on for about 6 years. The Timothy hay is a little pricey but my piggy loves it. The guinea pig pellets on the other hand are quite reasonable if you buy the large bag.
Huge selection of food and toys as well as a new dog wash station
To pricey
Disgusted with how the store takes care of its animals. You can clearly tell they are in poor health. When asked, a staff member simply said that’s how things are. As a person who owns and loves many types of animals I am sickened and heart broken to see the state of some of them. Shame on you
The store “itself” is very clean & very well organized! I’ve had no issues finding anything I needed. MOST of the team is very knowledgeable, I’ve met a couple that literally have no idea what your inquiring about and have zero knowledge regarding pet care, or the potential to achieve or to refer you to someone that wants/will help..I had to ask if there was anyone else working/seek information from because the answer I received from them was a “ummm I don’t know” then receive the cold shoulder & they continued stocking the shelf. I’ll clarify again; NOT all the employees! BUT definitely a select few I have personally dealt with directly.. Myself I really do enjoy Pet value and will continue to support the business. I just hope they hire stronger informed employees/train them to want to achieve the knowledge or have more on the floor that can be more direct and show that they care & tried to help. Pet value has always been one of my TOP TEN recommendations! Over other box stores.
Good selection on dog food and helpful, knowledgable staff. Lots of pet toys and other accessories available.
Great place very friendly
Needs better customer service
Always excellent service!
Friendly staff
Friendly people and they have almost anything you would need for you pet.
Great service, always happy to greet you and assist with anything.
Bought cuttle bone for my bird
Great selection of items to put in the aquarium . My fish look happy ????
The staff are kind and they have a good amount of stuff for all animals. I actually got my cat here through a rescue group. They have showers to wash your dogs as well. I enjoy coming here.
Great services
I found the Employee to be very rude I was treated like i was a prisoner in jail. I realize that She was just trying to do her job, but why treat others in such a horrible fashion. I will never go back to that store again.
Excellent staff, and carefully curated inventory. Almost anything you might need to raise a healthy, active dog or cat is available here.
Helpful staff and plenty to choose from. (Was last in August 2017)
My dog is happy after I spent over $200 on toys and treats
Great store, has so much variety and helpful staff.
Great for dogs and such. No live pets or fish
Nice location. Has a do it yourself dog wash inside, not all of them do
Pet Valu in Carleton Place rocks. Adopted a beautiful cat from them in June
Great new store, now have a animal wash station. Staff was nice and helpful.
Excellent service.
It has a good selection of pet products and a on-site pet wash area.
Poor fish section
Friendly service, lots of selection. Great place to get your pet stuff.
Just moved to the island and the service I got was great. The ladies were helpful and knowledgeable.
Awesome Place great staff friendly service fair prices
excellent location with friendly staff, my favorite place to visit.
Great service, Great staff, knowledgeable,
I always enjoy going here to get my pet stuff.Very kind staff :)
They have cats playing around. Best pet store ever!!!
dont no nothing
Excellent selection of pet products. Friendly helpful staff. Currently requires you to wear your mask.
Nice place. Mostly fish small animals. Some reptiles and sometimes cats for rescue for a fee. They have all the supplies you need for your pets.
I was in the store with my new puppy this morning, the staff were wonderful and very helpful. One employee fit my dog with a harness and helped me pick a leash, another helped me choose a bed and some chew toys, and a third employee helped me with shampoo and a dental kit. I regret not getting their names. Thank you for your help ladies!
Fast friendly service. Able to answer questions
Everything you need for your pets. Friendly helpful staff.
Great and cheap place to take my dog and get a bath since my bathroom isn't as convenient as pet valu is. Wish they would have been more helpful though
Love Pet Valu
They have everything you need. Wish there were more animals for purchase though.
Quick Good service and great prices
Lots if products with helpful friendly staff
Super service from ppl who care about your pet
Had the aquatic supplies in stock that I needed
Very helpful and friendly,got my dog some boots to help him handle the cold weather here, he's happy now ????
Great Pet Store. They pass the savings right onto you. The money they saved by omitting the e in value from every sign... That's right, passed onto you the customer. They also have a promo to buy ten bags and get one bag of cat food free. Although, I would not recommend this program if you have a senior cat. It takes a loooooong time to buy 10 bags of senior cat food. Even if you're really good at math, those numbers will never work out for you. On the flip side, if your cat is young and eats 2 bags a year; you could be sitting pretty on a free bag of Performatrin in 5 short years. That's called investing in your future. Take that Warren Buffet.
Great customer service
Best pet store ever. Everyone is friendly, knowledgeable and takes the time to ensure you find what you need.
Always nice to walk in to Pet Valu everyone is very helpful
All your pet supplies
Such wonderful friendly knowledgeable staff. Love this shop!!! Hope they find a groomer soon. They also have a self serve doggy bath that is fully equipped with everything you need to bathe your pooch!
Great service!!
This is my favorite pet supply store! They carry a fairly wide selection of everything! The new expansion will increase the volume of supplies. The staff are fantastic people and go out of their way to help!
Helpful staff ,clean and they had a cat ????
Staff members were very friendly, nice clean store.
Great staff and excellent customer service
If you want customer service don't go to this pet valu. Staff were stuffy and rude and " judgmental helpful " I asked about raw food and they asked what brand I feed my animal and the employee rudely said " I've never heard of that brand " and promptly turned away. I felt judged and scrutinized. If you want actually help with kindness don't waste your time here.
The store manager Brandon, went out of his way to get my great Dane a big enough harness custom made. Jetta Jacks, the Canadian (St Thomas) company that made it also deserve a big thank you!
Clean, organized, great service.
I shop here monthly for my pets' food and supplies, and I have always received excellent and friendly service from the employees. Store is always neat, tidy and well stocked.
Great store for pets!
This is the BEST pet store I have ever been to. The staff are incredibly caring, kind and go above and beyond supporting the Humane Society as well as your own fur-babies. The treats they offer my dog are HUGE and high quality. I am so impressed with this store!!!
(Translated) It's a beautiful pet shop with a lot of choice (Original) C'est une belle animalerie avec beaucoup de choix
Found some cute car toys
Friendly staff and great service! ????
I'm always greeted at every pet valu and asked if I need help.
Very friendly staff.
Love the products, good service, clean and appealing.
Excellent service and always there when you need a hand. My puppy just loves going to the pet store and receiving treats from the staff!☺
The only store my dog likes going to. Great service and she knows to go right behind the counter for a treat
Good deals
Always extremely helpful
Really good for dog and cat food. Anything to do with reptiles, fish or birds stay away, seen and heard so many stories about reptiles sick and dieing. And after getting a box of 1000 crickets six times and only getting 100-200 alive every time, I now drive to Barrie for feeders. Saves money and there all alive but 5-10
Brittany did a great job with Bax's haircut. She is fantastic with our 4 legged kids
Great friendly staff
Customer service here was so far from okay. I had no interaction with any employees without provoking the conversation myself and even then there was no effort to help me with my concerns. I came in with both of my dogs trying to find a collar for my younger dog. Nobody offered to help, cared to come over and offer any assistance, or even glanced my way. I asked for more information regarding a collar that they had similar stock to and while I had both dogs in hand the employee handed me a pen and paper to put down my information... not trying to sound petty but do your job and help your customers. Had to get a collar regardless but let’s see if I get my call back. Lol
Friendly staff answered my questions. I'm looking into getting another cat.
Pretty disappointed honestly. Purchased a sick beardie who passed away after a few days of total lethargy and not eating. The store continued to use Brianna (sales associate) as a go between, not taking managerial or owner accountability. Brooke (owner) never bothered making contact, and I was called by the manager to be informed that I would not be able to get $$ back, and they'd ordered a new one without asking me as a "solution", who came in and looked just as sick as the first one. A decently sad and traumatizing experience overall. Avoid in general if you can.
Helpful staff, friendly. Clean location. Had what I needed.
Like this store but a little on the expensive side
Nice clean store, friendly staff and good selection of dog toys.
Frequently buy fish/supplies here. Staff is always happy to help.
Good service and very friendly staff. Nice and clean establishment and would go back anytime.
Good place for dog food but expensive..
I recently came to visit Canada for a family trip. I needed food for my fish and this was the closest pet store nearby. I ABSOLUTELY LOVED IT!!!!!!! This one blonde worker there…. Courtney? I think it was. I could be wrong. SHE WAS AWESOME. Very helpful young lady, she was such a silly jokester. I hope to run into her again when I come back to Canada in December.
Curbside pick up was so easy and fast!
Always been doing my buisness with this franchise weather it be here in grande prairie or in Niagara Falls ontario they are always friendly and helpful and have a dog wash inside the store
Super helpful staff and great variety of dog foods, treats and toys
Expensive
Laura is not a very pleasant person. She was ignorant when I spoke to her. It was like she had anger issues. I would not want to leave my pet alone with her. When I bought my concerns to the owner of the store he said he would get back to me and did not. No matter what the situation nobody deserves to be treated or spoken to in this manner.
I bought a caller here 2 months ago. The snap comes un-done whenever the rare time that the dog pulls. They would not return a dysfunctional product and the manager was rude about this. I'm going to be buying more pet products off Amazon in the future
Staff are very courteous. Will order in any item required for our pet. Great prices.
Lovely staff. Always helpful.
Very helpful staff
Great canadian brands
Good customer service and lovely people and took great care of my doggo
Very helpful staff and good selection for your pets.
Always helpful staff, very friendly, good value for the product options, and a good selection of raw pet food as well as other product you can feel good about feeding your pet.
Great service in store and pick up. However your website is not so great, always have to go back in and redo, not easy to navigate around without freezing.
Just looking around
Very helpful and friendly
Absolutely great staff and store, I went there and immediately looked confused and 3 staff approached me and asked what I needed , I immediately replied that I was a man and they immediately referred me to the manager???? best service and quality products????
Staff was very friendly!
Staff offers to help me as I come in and sells me wrong medicine for my cat who is itchy with fleas, sells me wrong medicine that won’t kill actual fleas. Only the eggs. So after I research a bit and discovering the different medications used I go back get the right medicine. Meanwhile my poor kitty is getting eaten alive. Thanks. If you don’t know Jack about the products you sell just leave customers alone to shop for themselves thanks.... just prolong suffering of pets
This place is definitely worth a visit. It's conveniently located amongst various fast food and related shops. The parking here is ample and store has great hours. I love that they have a dog wash inside the store and that there are two tubs for washing. All the dog shampoos and related products are free of additional charge (roughly $10.00 per dog for wash). The customer service here is excellent and the employees are well educated on products they offer. I will definitely be coming here again in the future.
Awesome.had our puppies nails trimmed and bought a new harness.Friendly Staff and great prices.
Never has dog food in stock nor are staff knowledgeable about products. Will not be back
staff wasn’t very friendly and seemed more interested in their conversation than helping customers. white lady with dreads was especially rude.
One of your staff members was very friendly while the other made me feel like a criminal. She just stood by me and watched me but when I asked a question I got a snotty response. There are so many pet stores in GP so I won’t be supporting this one anymore.
Good product yet girls are super rude and I prefer not to talk to them at all instead of being given weird looks and tons of attitude. Please hire appropriate customer service people!!!
Terrible service with unknowledgeable staff. The clerk was not interested in assisting us, had no knowledge of products and told me that they had never carried what I was looking for (beef lungs). I knew they did have them and finally found another clerk who helped me, The original clerk seemed to be in another "state" completely and went and stood and stared at the cat. Very odd behaviour and very poor service. Will not go to this store again.
Great service and friendly
Staff is knowledgeable and helpful got the 3 items I wanted and a few thoughts of other things that I may try next time on my dog
Super helpful staff that is always willing to help you find what you need. I have pretty simple needs for my pets but I always overhear them helping others find a proper product for their clients.
Staff were very helpful. They have a pet wash here.
Went to Pet Value tonight for cat food. It was 3 min to 6 and the staff had already closed up. If there was another store in town that carried my pets food I would never shop there again. Open until 6 means that someone can enter until 6. Employees should shut down after the last customer goes. Very disappointed.
Always love going to the pet store here in town, everyone who works there is really friendly and they are very resourceful, if they don't know something they will look it up for you. We got our little puppies collars from them along with out cat harness, we also buy all food, treats, litter, fish and any supplies we need they always have. Best pet store around
Fish supplies dog food
Terrible customer service!
A lot of Canadian made choices and great staff. Nail and grooming services.
Spent half an hour looking for proper dogfood. Owner busy chatting, as was another employee. No assistance offered whatsoever. Last time that I will visit this store.
Love Tia, she is absolutely amazing!
AWESOME service
Love this pet store. Buy our chinchilla dust and food here and stuff for our lovebirds and our cats and dogs. Love that they partner with a local cat rescue to help rehome cats and kittens.
Very knowledgeable and helpful.
Friendly helpful staff
Took my dog for a nail trim. So far it's the best nail trim experience we've had! The girls are terrific and do an excellent job!
Tried to get my money back on a "100% money back guaranteed" product that not only did not work but caused other issues for my pet. I don't get to Perth very often. When I returned the product I was told I was two weeks past their 30 day policy and they could not help me. Their answer was to go directly to the product supplier. So I have gone to the supplier but I will also be going to another pet store that values customer service a little higher.
I got 100 super worms today and all are dead. Those that were not ( maybe 10) are close to dead. They smelled so bad. I'm scared to feed these to my pets. These are going to make my reptiles sick. I am beyond annoyed. My reptiles need to eat and tomorrow is a holiday... I'm so upset. I trust petvalue and now I know I need to check before leaving the parking lot. Not happy
Great service excellent employees
Always get my cats' food here. Great variety, wonderful and knowledgeable staff.
Friendly staff. Higher quality food.
Horrible mindset and services. Also checked their Facebook reviews many negative comments. After one recent negtive review, they asked relatives to post lots of fake good reviews within half day lol. Very "honest" people. DO not risk yourself or pets.
Always treat us well
The staff is awesome and so knowledgeable!
They're very helpful at the store and they delivered to your house and they give suggestions of working with your animals. I highly recommend this place
This store is awful
I got my pet of the year
Very clean. Helpful staff.
The nail trimmer they have Samantha is not great at all i brought my service dog in to get his nails trimmed and instead of putting him on the table and talking to him because well your a stranger to the dog so making him feel comfortable show be one of the most important things to do. But instead of putting him on the table she told me to hold him witch he did not like at all he just barked screamed. I have went there before that and the other nail timmer did it "RIGHT" she put him on the table talk to him and petted him before she started and he didnt make no fuss!!!!!!
Shop here often
Helpful staff and good deals
My least favourite pet store in all of Grande Prairie, other PetValu location is better. I came into this store about two days ago to buy my cat a collar, there was a young girl who was white working around 8. The collar took 35 minutes and still wasn’t done so me and my boyfriend chose to go to Pet Smart for better quality collars for way faster and better prices. Now when I was waiting this ridiculous time the girls boyfriend came into the shop and while on shift she kissed him and took him down an isle just to stand there in private and talk and cuddle. Very very unprofessional and will not be back.
Very helpful and freindly staff, had what I needed, and spoke good of the customers before me, gotta love that.
It's a good place.
The girl working there Katelynn was great! She helped me with everything I needed for my new puppy!
Great customer service!
They allow pets in
Didnt like it at all buyer beware of all aquatic life bought a tank cleaner died two days later
Excellent! Knowledgeable staff, well stocked. Prices a bit high, but quality items
Great value on the dog wash.
Great selection and helpful staff
Good sevice very friendly and helpful
Pet valu is very prompt in getting my phone order together. Pick up and payment goes smoothly every time I've ordered during this Pandemic. Thank you for the great pleasant service:)
Great staff. Good selection..
The owner is so sweet and helpful! I purchased a cat carrier and a litter box here. Good value and good quality
I wasn't at pet valu I don't shop at pet valu because it's to darn expensive. I shop at Walmart for my pet supplies there a lot cheaper.
Horrible service and very rude, would not recommend them EVER! ????
Staff are amazing animal lovers , and the new self serve dog wash is a 10 out of 10. Love the blow dryers as well. They have 2 large tiled tubs that are super clean and only $10 a dog !!!! I buy everything I need here always now can wash the dogs ! This place keeps getting better and better ????
(Translated) not been (Original) pas été
I usually find more to buy than what I went in for. My furbabys are spoiled. Service is great, very helpful. Would definitely recommend shopping there for your furbabys needs.
I was there Thursday and was not given my senior discount.
Death trap! Do not purchase pets from here! Horrible staff with terrible attitudes. Pets are always unhealthy and near death. Absolutely shameful. Notice how they never give a genuine response to negative reviews; it's obvious they DO NOT CARE AT ALL!
Great place for bathing the dog + some different dog food
(Translated) I love shopping for my cat, great product (Original) J'adore magasiner pour mon chat, bon produit
There will be new groomers in the grooming studio as of July 1, 2015. Their focus is to keep your dogs visit to the groomer as low stress as possible. Please pop in and say hi!
The staff here are probably the nicest most knowledgeable pet store staff I've ever come across. So happy this is my new go to supply store. You guys are great!
7 DEAD FISH in a tank. Stopped looking after that. Staff said they hadn’t gotten around to removing them. No one else was in the store. Pathetic
Picton Pet Valu is a great place. Very helpful staff
Excellent customer service, great staff, very knowledgable and extremely patient staff.
Very helpful staff!
They take good care of our dog ..
Friendly staff
It's ok
Very nice and very sweet
Really great for St Thomas. Nice not always having to travel to London for supplies. Friendly service. Not the best selection , but its St. Thomas not Toronto , so to be expected!
Great workers here
Very nice place friendly staff -love the sog wash
Did not have the dog food i need and not willing to bring it in for us
They helped us find an affordable cat tower that our cats love
Kind and well versed it every product that they carry. I was very pleased with the St.Thomas ON store.
Outstanding experience!!!
Friendly service
Wonderful Experience. Shyann Was so very helpful. So happy all the time. I won't go anywhere else.
Great people and our dog loves her food.
Very friendly and great prices ...they always point you in the right direction of what you need ..love the staff ????????
Very friendly and helpful people here.
You could find anything your looking for at this store plus alot more...love this store
I looked fir fish cause i need some in my tank and all they showed me was tank and water stuff nothing about the fish
I have always found all the staff helpful and friendly.
Nice place lots of stock always friendly faces
Great staff, knowledgeable and help
Kind staff and excellent selection of pet supplies.
Staff was great
The groomer Scotia, is wonderful with my “I don’t want to be groomed” Buddy. Scotia does a great job! And she’s so much quicker than pet smart!!! Update - unfortunately Scotia is no longer there ????
Thanks guys
Good selection and price. Friendly and knowledgeable staff.
My dog has been having allergies so I decided to change his food to see if that would help. Faith has been so knowledgeable and great at helping me find supplements and food for my pup to try and help him. Thanks Faith!
Most of the time it's good.
Great staff. I have a colony of feral cats and they're great about donating cat food. They have a donation bin so if you need help feeding dogs or cats this is place to go
Friendly, helpful staff!
Helpful staff and a good selection
Always a great experience
Love this place! The staff are all great and helpful. I absolutely love the delivery option and I use it all the time. So handy! Thanks Pet Value! You’ll always have my support ❤️????
Our favourite store for all things dogs! Super easy experiences everytime and staff is knowledgeable
Brittany is an amazing groomer! She is so very good with our four legged friends!
Awesome
Poor customer service. 3 employees, one behind the cash, 2 stocking shelves. They ignored me until I went up and asked for assistance. Then I was met with a rude attitude.
All low prices may be high. The staff and the facility is wonderful. We take our dogs are to wash and the staff is always ready to help with towels and soaps
Absolutely love this friendly staffed place. An has what I need.
adopted Chill today!
Beautiful new store well laid out , great customer service ,always asking if assistance is needed . Amazing large inventory for whatever your looking for your pets . For K9 they have endless selection of quality dry , wet , raw food to satisfy all your needs Marc
Cool place friendly staff
Told them I was going to adopt a dog and when I went to go pick it up the already gave it away
Loved it great variety of products
Service is excellent, staff is always incredibly friendly. Only issue is not knowing if someone is ever available for nail clippings.
Awesome pet store! Great selection and service. Also great community members.
Good services but can be a little more costly for some items
Go to spot for the kitties that's not grocery brand food.
TJ...enough said
Great store very friendly and helpful staff. Store is immaculately clean with good selection and prices
Staff are never inviting, you feel like a bother when entering
Great store. We had to order quite a few items because we adopted a dog and cat on the same day. The staff were so friendly, helpful and enthusiastic about our new family members.
Always cheerful when you go in, and willing to help out in any way possible
Helpful staff lots of variety of treats
Has a large variety of needs for any type pet. If they dont have what you need they will order it in.
Amazing service and wonderful staff. The owner is very knowledgeable and passionate about his business. I only shop here.
(Translated) Not yet open (Original) Pas encore ouverte
I witnessed the biggest Karen throw a fit here recently. Employee handled it like a champ in a very professional manner. Paid five dollars out of her own pocket to satisfy the karenosaurus. I cracked a few jokes and she would not even bad mouth the Karen. Dunno how much these girls make, but when you spend 5 dollars out of your own pocket to satisfy someone it's likely a big chunk of their hourly wage. Hope management pays them back and I hope the Karen knows she's a Karen. From what I overheard the Karen blamed the store for something that really should not have been the responsibility of the store ????????
Excellent service, clean store, knowledgeable staff. They discontinued the item i was looking for and the staff were very helpful to find a replacement. Will definitely go back for my pet needs
As soon as you walk in the door you are greeted by staff.They are very courteous and very friendly. I love their wash area and Brittiny does an awesome job on bathing your pet and her grooming.When I bring my dog in for bath and grooming he is a little sketchy around people But you walk in were Brittiny is she gets down to make your pet feel it’s ok to be here and I can leave knowing that he is in good hands. I highly recommend the store ,staff and highly recommend their grooming.A big THAN YOU ????????????????????????????????????????????
Excellent service, store is very clean, lots of products and lots of advice.
Usually stocked nicely but kind of pricey
Great selection and friendly service
A product that was ordered, came in, in a reasonable time frame. Courteous staff
We're here regularly and are continually disappointed in the care for the animals. The water dragon they have has broken toes and is in a dessert setup he has stuck shed too. Dead fish are always left in the tanks to rot and make others sick. Tanks are hardly cleaned. If there was another store in town that had what we need we'd go there. Workers are obviously clueless on proper animal care or just dont care.
worse customer service i bought a collar for my dog and when got in the car it was too big for her and uncomfortable i took it back within 5 min to exchange it and they said after covid so i do not get it i have to wait after this covid that will never go away to take my pet for a walk .I have spent 100's of dollars at this store for past month and all she said to me that we can not . Business like this taking advantage of covid and people .Now I have to purchase another one just because ignorant person that worked there all they care about is money never ever recommend this pet value or spend a dollar there so frustrated how covid has brought the worst in people .
Very Friendly and knowledgeable staff. Service is exceptional. Will continue going back.
Staff here are very helpful.
Staff are fantastic and very helpful
Great store, staff are knowledgeable and always helpful. This store has been in this location for a very long time now and I believe owned and operated by the same people. They must be doing something right.
This Pet Value truly offers excellence with service! Litterally every single staff personnel there made me feel welcomed and valued, not only just as a customer or a sells figure, rather yet indeed, as someone of importance eventhough i barely spend 20$ average per month over. My only wish is for them to operate multiple local commerces so that i may do more business with :)
Good selection of animals, but won't let kids touch them. A simple no is fine, a scough look is inappropriate.
Good service
Good service
Satisfactory
I go in there every week the entire year and staff is excellent and always on the ball. Thank you staff! My birds and lizard are happy.
Very helpful staff
Absolutely the worst experience ever!!! We will never ever go back. A few months ago my partner went in asking about bedding we had bought there 2 week prior. The lady working snottily told him she has worked there since February and never seen it... okay.. so tonight (Friday July 20th @6pm) we go In trying to find a soft cone collar, the same lady was on the phone the whole time talking to a friend about shoes and other nonsense, never said hi, never asked how she could help, in the meantime I had told my 3 year old to pick out her favourite fish from the tank and we would take it home... we walked by the lady and stood back around the fish by the counter THREE times and the lady was still on a personal phone call. When we finally walked out she said “thanks for coming in” like really lady? You’re in the customer service industry.... where the hell is your customer service??? I will never spend another penny there and will make sure to tell everyone I know the same. Good job.
They are selling the sick fish. I bought 3 pingpong fish in there. Both they are sick. I waisted my money and time. Now my tank is terrible. Never buy fish in there any more.
Always helpful and friendly
They keep their axolotls in a tank with gravel and a heater. Guaranteed death.
I was just passing, did not go in
Friendly staff, great selection and the self serve pretty washes provide all you need and are ready to use.
went there after arriving at my cottage and realizing we forgot food. they're ok. not the greatest service. but definitely not the worst i've had.
Always friendly staff and a great place to wash the dog.
Their dog bath facilities and customer service are excellent!!!
They did a wonderful job on our fur baby
The staff are friendly and knowledgeable!
Always a pleasure to shop there. The staff is very courteous and helpful
Friendly and knowledgeable staff
Good selection very helpful staff
bought a scatt product from the store that did not work. I did not have a receipt and was not able to get my money back. Left the product there since it was useless to me. I have been coming to your store since getting my cat last August. I have spent hundreds on food, cat toys and scratch tower. I will never spend another dime at your store.
Great staff. Plenty of selection
Great care
Always good service.
Great service and products
They usually have exactly what u need
The staff at this store are extremely friendly and helpful
Puppies! Need I say more
Great dog groomer in the back
This place is the best! I order my dogs food through them, they drop it at my door and charge my card, I don’t even have to do anything. Plus they’re all friendly and will answer any and all questions and always have what I need in stock.
If you're a pet owner and you haven't been in here yet, do it. The employees are amazing, they're so helpful and friendly, great range of awesome toys, treats, food, accessories, beds, and some absolutely stunning beta fish. They even engrave dog tags ????
Good product and knowledgeable staff
Great staff and clean atmosphere
Amazing friendly staff, wish they had more Avian supplies though
Very friendly staff and a great place to take the pooch for a bath!
Great selection of all types of pet supplies including my cat's favourite food.
Awesome
Very helpful and friendly staff. Pet friendly.
Awesome staff, my dog loves coming here, and looks forward to it.
Good quality staff and very helpful staff.
Great selection Friendly helpful staff including the resident cat♡
Poor quality of life in the animals they sell. Especially fish.
Love the service when I go here and so dose the dog she loves it when she goes in that thay all love her
Great prices
Friendly and helpful.
Always a helpfull staff
The staff were helpful and very friendly. It was our first time in with my new ACD.
Friendly staff..abit slow at servicing customers because of lack of workers
Brittany is wonderful. As is everyone in the store. They treated Oliver like a king. Pet Valu is a good place to be.
Great staff, always a pleasure
Friendly staff, decent selection
Current management of this place has been horrid to deal with on multiple visits. She's rude and ignorant of customer issues. Product selection is nice and prices are great but prefer dealing with Mark at North Shore store.
Great place and bring you pet in with you.
I really love pet value, however I find it expensive. My dog loves it too! She's worth it though.
Very nice and helpful. Bit of a limited selection because it's a small store
Our go to!
Their web site is a joke. They don't take online payment, which I guess is a good thing since they don't carry half the stuff they advertise. However it still caused inconveniences as my pet sitter had to pay out of pocket until I was able to get them the money. Placed an order online, get a voice mail the next morning saying they don't have what I wanted. I call them back to see what they do have. Confirm with my spouse if that will work for our pet. It did, so I placed a second online order. 4 days later still no updates on if my order is ready or if they do not have it. Luckily I was able to find the food I needed somewhere else, before my pet ran out. Waste of time and energy. Shop elsewhere!
Great customer service ????