Reviews of The Clothes Secret (Costumes)

Yekaterina Kudritskaya

Lovely consignment shop, I go there from time to time and always find fun things. They have clothes in plus size, cool shoes from European brands and nice purses of all sizes and colors.

Tracy King

This is a very clean, high-end thrift store and the prices reflect this. The prices would more-than-likely be lower if they were in a different location? Possibly set-up an additional location with cheaper rent/lease and sell what doesn't sell in the Glebe location? Anywho, I do love the store -- staff are courteous and eager to help and sometimes I find an item that nobody else has wanted and the price reflects this and everything in my thirft-shopping world is hunky dory! :) Hey, if you do decide to open a new store, I'd love to help/work?

Dawn Collings

Awesome service and selection!

Karine Viljean

So many great treasures !

melanie courcelles

Great and clean store with amazing employees!

stella atanga

It was really a treasure find, plus the prices were great

Byron Jones

Wife scores some deals and a great jacket for me.

Heather Jeffery

I always find something beautiful here

Meaghan-Leah Ferris

Great staff, beautiful selection, Aritzia section, good shoe variety. Prices higher than usual thrifts, but still decent. Aligned with a consignment store/curated thrift. Down side is size range. As a plus size lady, there were limited options for me, at least that I saw.

Nathalie Adabachi

store was currently having winter sales so large reductions in price, but to be honest for a thrift store the reg prices are overpriced-no matter there are some designer labels-quality of the clothes/shoes cannot justify the cost applied. ppl are friendly and helpful and variety is good but don't be blinded by the designer labels at the price for quality

Sydney Page

Best consignment store in the world! A wonderful selection and quality of clothes. There is a great mix of high end and more affordable brands so that you can always find what you’re looking for! If you’re like me and you love to shop but you also worry about the consequences that fast fashion has on the environment, this is the perfect store for you! You will also have more unique items and your bank account will thank you!

Erin Rhoda

Great service, good brands at a good discounted price. great alternative to basic thrift stores:)

Shari Langevin

Very frustrating 1st time experience dealing w/The Clothes Secret. I called to ask about dropping clothes off and I was told to call back on Monday’s only to make an appointment to drop off clothes. I called back the next Monday and was unable to get through on the phone and voice mail said “don’t leave a message”. I called again today, for the third time , and was told they are no longer receiving clothes for the season. I was told they book approx 9 clients/Monday and the doors are taken in the first 20 minutes! So first come first serve is an understatement.

Suzanne Haskell

Still a little more expensive than used clothing should be, but it's very easy to find designer items here for an okay price. The staff is friendly.

Design Dynamics

I have been shopping and selling with the Clothes Secret for well over 15 years. There is always a good selection and the staff is awesome! Support local business and shop here before you venture to a big box store.

Kathy Dobson

SOmetimes find a real bargain here but you have to be willing to dig deep into the racks. Sometimes amazing bags and purses, too. The jewelry is fun and inexpensive.

Megan Cartier

Friendly staff and tons of cool, unique, or vintage clothing

Fiona G Marshall

Great quality consignment clothing very helpful and friendly staff

Neilda Hayes

Always cordial and gracious, the knowledgeable staff will help you into high quality clothing at extremely reasonable prices.

Sarah “Soubra” S

great place for good people that like clothes

Carmella Kendry

Good selection, quality and quantity

Emily Robinson

Great staff and amazing selection!

Kelly Boville

Found a beautiful red London Fog coat at an amazing price

Michele

I would not recommend this store for consignors. In my experience for the 2020/2021 fall and winter season, there was a very serious lack of clear and consistent communication throughout the entire process. For example, I was told by Chelsea that anyone can respond to your email even though it is always signed as "Valerie" (the owner?) and I discovered that not all employees have the correct information. One employee told me to check "myresaleweb.com" for an update on my items, but later Chelsea told me they don't even use this website. How can an employee who responded to my email get it so wrong? As of today, their website has a "Consignment checklist" which I had thoroughly read before dropping off my footwear and nowhere on the website, or at the time of drop off, did they tell me that the boxes for the brand new footwear would not be returned to me. So after the season ended and I retrieved my unsold footwear, the boxes were gone along with the replacement heels that were inside. As a result, what were brand new boots with the boxes and replacement heels at drop off, came back looking like they were used and with no boxes. Also, when I was retrieving my items, not only did they give me a wrong shoe, but they couldn't find another pair (note that owner promised to look and reimburse me the commission if they couldn't find them). In addition, when I went to pickup the unsold items, the owner gave me a dirty look when we were discussing our previous emails on the timing of my pickup. That was completely uncalled for and was upsetting to me. I understand that they deal with a large volume of consignors each season, but this does not warrant treating a consignor like they are bothering you. Without us, you would not be in business and we deserve much more respect than this. I think it's time this store re-examined their website, communication skills, employee training, and inventory management process.

Laurie Stearns-Smith

Rather expensive for used clothing.

Joanne Muir

Best shop in Ottawa.

Kerry D.

My go to store! great selection, friendly service, great finds and always come out with a smile

Ana Romero

Great discounts in clothing..loved it!

Brittany Banks

Nice things but are outrageously overpriced for the condition. Some even not name brand items are priced full or even more when they are used. They do have all sizes but seriously lack in the 12+ sizes. Definitely would not consider this a thrift shop or even a vintage store.

Lauren Flynn

This is one of my favourite consignment stores in Ottawa. Every time I go to "browse" I end up purchasing something I love!

Theresa Wallace

I am delighted to be able to find a good new home for shoes and clothes that I loved when I bought them but that did not work out due to my peculiar feet and body shape! The staff are always courteous and helpful, the selection great. Some of my friends buy most of their clothes here instead of getting them new. We are so lucky to have this store in our neighbourhood.

grace tiantian

Dishonest owner, consigned with many items and went back to check the status, owner said that they never received them and asked me to get out of the store despite i have been consigning there many times in the past. ????????????

Martha English-MacCaull

Love it here-great brands in next to perfect condition. Staff is great. Huge selection. Never know what treasure u may find!!! Carefully selected collection. Designer brand items in mint condition. Love to spend a couple of hours here on a Saturday❤️❤️❤️

Andréa S.

I love this place! There are so many gems to find, and visiting in person is always a delight. The staff are kind and helpful and just a joy to interact with.

Fleur Doranger

I had a very bad experience at Clothes Secret. I don't recommend this store at all. Staff was so rude and disrespectful that I ended up leaving with the clothes that I wanted to sell. Really disappointing!

Tamara Wilson

I am never disappointed when I come here! Lots of great quality pieces at very reasonable prices.

Amanda Blair

Wish I could get in here more often. Friendly and helpful staff. Comfortable covid procedures in place. Always a nice selection. Great end of season sales. Well organized and clean.

Vale Mendoza

Super helpful friendly staff, clothes are generally um really good condition, place is really tidy and well organized. Prices are in the higher end for a second hand store but they carry name brands.

Justin Bedard

Just wondering if there were men’s clothing there?

Mireille Desmarais

Of the few consignment stores I have visited they are very choosey. They only take items 3 years. The clothes go to size 22 and nothing higher. There is very little being done about adding plus sizes to consignment stores.

Suzanne Joyal

Awesome shopping with my colleague today. Lots of great items to choose from.

Roxane Roy

No appropriate treatment received by staff. When I called for an appointment, not all the information was provided. Upon arrival, greeting from sales ladies and cashier was fine. Treatment and "processing" from two 'buyers' were rude and unsatisfactory. None of them asked for permission to look at my clothes, just told me abruptly to sit at the computer and write my information. Then went on commenting on items. Asked that I leave the store without an indication of intended sales price, although on the phone said it was based on mutual agreement. Second'buyer' yelled at me, and when I asked to stop, became even more rude. Overall sales ladies might be nice, but do yourself a favor, bring your nice designer clothes to a store where you will be better treated.

Joanne Gauthier

Hard to get apointments

Aude mh

not the most interesting selection, but you can still find good stuff if you're lucky, also the staff is super friendly and helpful, especially compared to other thirft shops in ottawa