Worst customer service policy ever! Went into this store to buy my daughter a pair of Irish shoes and needed a size 1. They were out of stock and the woman behind the counter was very insistent that my daughter would fit into a 13 1/2. She reassured me that the fit should be tight and that these would work well.
I heeded her advice and bought the shoes. Not surprisingly, they were too small. My daughter tried them on for half her class and then took them off due to the discomfort she was experiencing. As a result of having used them in her studio the soles became a little scuffed. This one-time 15 minute usage now meant that they could not be returned and I would not be receiving a refund.
Please note also: refunds do not happen at this location regardless of purchase - only store credits! A poor policy and one that is arguably self-serving and not customer driven.
Worse still, the salesgirl at the counter was so upset by my even petitioning my case and challenging this policy that I asked to speak with someone who had some authority. It was clear to me that she did not have any authority and all she was offering were obfuscations and when they had no one in-store who was that person she actually started to tear up. I was shocked, our exchange wasn't tear-worthy. I hadn't raised my voice and she was quick to say " it's not my fault, this happens all the time and there's nothing I can do about it". Not sure what that was all about and so I asked her to confirm when someone who could handle my questions would be coming in and she stated "in a half hour". I didn't have time to wait so I left with my shoes In tow and a credit note for a leotard which they did accept a return for since it had tags and was never worn, but I will never use that credit in their store ever again.
Shameful how this was handled and I hope you'll never need to return anything to this store because you'll only be met with resistance, tears and a lack of reasonable answers to your arguably, sane questions.