Here we offer you the opinions of real people like you who used the services and products of The Costume Shoppe (Costumes) in Medicine Hat (Canada).
At present the business receives a rating of 3.9 out of 5 and this rating is based on 9 reviews.
As you can see the average of ratings that it reaches is quite positive, and it's based on an average of opinions, so the evaluation is quite faithful, although it doesn't have a very high quantity of valuations to confer it total credibility.
You know that we don't usually stop to place evaluations when they are correct and we usually do it only if we have had a problem or issue...
This Costumes is classified in the category of Costume store.
Went there with my daughter got a costume and then went to get dinner then we went back she wanted something else instead they would not do a refund spirt Halloween will do refunds or exchange we didn’t even open the costume never going again
Really neat place with a great selection of costume and Halloween items, however costumer service was terrible it as I’f they were annoyed to help you.
Somehow EVERYONE at the Costume Shoppe is amazing! In the last few months i have been there 3 times for costume parts and I can barely believe how great the service is. After 3 great experiences I knew they deserved 5 stars. You simply need to tell them what you want and they have great suggestions for you. Highly recommend.
Absolutely the best place for costumes and accessories
Looking forward to seeing costume jackets on the shelf.
It was a pretty cool place but it reminded me of one of the Halloween shops year round. The items the stocked were nicer and staff was friendlier.
So much fun stuff!
Need to change your look and have some fun...this is the place...great selections on costumes and accessories.
My husband and I made a last minute decision to pick-up Halloween costumes the day of Halloween. After some quick research online, we chose the Costume Shoppe because of it's great selection and location. We went in expecting it to be …
The service and the quality of the folks who helped me was impeccable! They had the costume and size that I was looking for and also provided suggestions on how to improved my look. Thanks!!
Went there twice both time closed when the board says it should be open. Awful experience, had to go to Calgary to get what I needed. Don't waist your time with this place.
Great experience today despite Covid-19, they're super on the ball and have prepared themselves very well for a sanitary shopping experience. Thank you Marianne!
Great place for costumes and FX Makeup, best part they are open all year long!
Bought costume from here and upon later inspection found many parts torn and broken absolutely horrific
Just had an amazing experience with The costume Shoppe. I had left getting the last piece of my costume until last minute. There was a long line. I ordered what I needed online thinking I could get it right away. I didn’t know that I would have to wait a day. Big thanks to the guys running curb side pickup for getting me my order minutes after I ordered it. Made my day. Now I will get to successfully run around my work as the ring girl. Big thanks again guys. You will be my first stop for all my costume needs in the future.
Came here looking for a wig and other items for this upcoming Halloween and was not disappointed. There was tons of eager and friendly staff there to help and give knowledgeable advice.
Spectacular customer service. They really prioritized pandemic safety without compromising finding the perfect costume/accessories. The collection is lovingly curated so it’s easy to find what you’re looking for (or stumble across a gem that you didn’t know you needed to complete the look). They have an awesome selection of nerdy and cool pandemic masks for kids and adults too. Lastly, I really appreciated that they didn’t make gender assumptions and offered dress options for the male presenting person I was with who was looking for a witch costume. We got really high quality stuff at very reasonable prices. Forget the big box stores or online only retailers - this team really cares and will help make your costume dreams come true.
Had a pretty decent time until I went to checkout. Long line with 2 cashiers, 1 of which had someone already and the other guy was staring at everyone drinking a pop. When pop guy finally called me over I was met with attitude the whole time. After paying, I asked for a bag and was met with “but it has a handle” ok so? I waked here from the train, I have to walk back to the train to get home and then walk home from the train. I’m sorry that the small plastic handle is not enough for me to hold the 40 minutes away. I appreciate the guy at the door telling you how things worked and where to go, the guy chit chatting about jackets as we waited for the costumes from downstairs, even the overly stressed changing room lady was nice enough and friendly. But bald guy at the cash has soured my experience here.
Great staff and prices just sizes are off so try it on before you buy...but these guys bend over backwards for you
Love the Santa Suit rentals ❤????❤
Always the best experience here at Costume shop, support this local family buisness and find your perfect costume, wig etc.
THE BEST COSTUME SHOP IN EXISTENCE. The owner & staff truly have a passion for their business & it shows! Support Local - visit today & all year long!
The shop was great and the staff were very helpful. The prices are sometimes a bit high but it's a costume shop so I guess that is just how it goes.
Staff is always super helpful in bringing my vision alive, as well as have plenty of options for plus sizes as a bonus!
As a fully grown financially independent adult who has dreams of one day becoming a pro cosplayer, the Costume Shoppe is a gold mine. They have everything from wigs, to make up, to contacts, to foam and paint supplies. Its one of my go to stores, and well worth the trip!
As a young cosplayer from a reclusive town, I always struggle to find places that sell cheap, but quality wigs and cosplay, so when I found this place, I was absolutely thrilled. Its in a good spot, and they order from trusted wig sites; their stock is amazing, and they have everything from wigs, to EVA foam, to contacts. I really enjoyed what I bought!
The staff were so unbelievably friendly and helpful! I went with a three year old and an almost two year old, and in an amazing place like that two toddlers could be a recipe for disaster. The staff were extremely helpful and got me in and …
Shop local everyone! The service at the Costume Shoppe cannot be beat. They have been part of the Calgary community for a long time and they treat their staff well. Don’t shop at those pop up style stores for Halloween.. they are over priced and they are horrible to their staff. Only in it for a quick buck. Support local.. support the Costume Shoppe
Ridiculous, outdated coofid rules. They block entry until you use their disgusting "sanitizer" on your hands. You don't get the 'rona from touching things, THIS IS SCIENTIFICALLY PROVEN!
Great place to get what your looking for you can rent from them as well they have 100s of stuff to pick from
Terrible place. The owner of the shop is money hungry, over charging for items I can buy online for half the cost. Not only that but that pink haired women is just awful to deal with. Terrible breath, rude, just have to question why they hired her? And when i purchased my item it broke apart. No way in hell youll see me back there.
I have lived in Calgary my entire life and I hadn't actually been here for Halloween. Their operation is very well done. They were speedy, great selection, let you try on the costumes, and the staff was very knowledgeable. If you need a costume, make sure you check out this spot.
The service is wicked. The staff are very helpful in making your costume idea come true.
Thoroughly stocked and very friendly and helpful staff. It might look a little overwhelming when you walk in, but that's just because there's so much. The staff will be more than happy to guide you through it.
Made a thought too be bad experience, q very good experience!! No judgment!! Happily gave them my money!!
Very helpful staff and good quality reasonably priced costumes
Awesome local year round costume shop! Everything you could need from professional grade makeup, wigs, rental costumes, and many great pieces for purchase. The prices are also very reasonable so I would recommend visiting this place for your costuming needs or if you are just looking to browse a cool store! Also the staff is super friendly and helpful :)
Great help and wonderful assistance.
Super helpful and friendly staff! They helped us get some pieces to add to a costume look we wanted and we left with everything we needed!
The staff is very friendly and they stock the most current items, as far as I can tell anyway.
This is by far the best place in Calgary for all your Cosplay supplies. Best selection I have found anywhere! Their prices are actually CHEAPER than Amazon ???? Amazing choice of Primal Costume Contacts and all the best makeup from Mehron, Ben Nye, Bleeding Art, and so much more. Amazing staff who goes the extra mile all the time.
What a great costume shop. Huge selection. Cheap to very high end.
The best service, amazing costumes, so many choices. My kids LOVED it. Such ease and comfort when searching for my kids costumes. They have easy to browse catalogues by themes, children, adults, pets and more! Once you find a costume which you like a staff member will get it for you, you could try on the costume to make sure it's the right size and voila! They have so many accessories on display as well, which is easy to add onto any costume. This was a terrific experience !
Excellent store for year round costumes and accessories, theatrical make up, masks, wigs, props and more. Fun place to shop or just wander around with your kids for a whimsical treat from the everyday mundane. The staff are also very polite and helpful. Fairly reasonable prices and even better when you can get things on clearance. It's certainly worth a visit. ????
Even during the busiest season, had multiple people offer me help.
You can find pretty much any costume here. They have a good website that you can search for what you're looking for and you can just stop in and grab it. I've bought many costumes here and it seems reasonably priced. Very good selection, I'd say likely largest in the city.
Had what we wanted quickest ive ever got in and out of the place . Exceptional work on keeping social distancing in such a small store
Best Store to find costume s
The best costume shop in the city! The staff is really helpful and the selection of costumes and accessories are amazing! A bit pricey on some items, but they have basically everything you could ever need. Thank you for all the help guys!
My husband and I made a last minute decision to pick-up Halloween costumes the day of Halloween. After some quick research online, we chose the Costume Shoppe because of it's great selection and location. We went in expecting it to be crazy, but despite how busy it was, everything was extremely well organized - right from the process of selecting the costumes, to payment. We were in and out in a reasonable time, and wound up with exactly what we wanted. The costumes were much higher quality than ones we had purchased in the past from other retailers. We will be back!! Thanks for a great experience.
Great personalable service..accommodated to my schedule..great selection and the prices are accessible!..check them out before you order online!
Open year round, friendly and informative staff, plus a TON of selection. If you can't find what you're looking for here, the staff will point you in the right direction to find it.
Great selection and very knowledgeable staff. Spent plenty of time with me explaining everything.
Lots of fantastic costumes but the staff were not helpful. The staff at the front of the store were good and told me to look though the catalog at the back of the store. The lady at the back was unpleasant and unhelpful. She probably had a long day and just wanted to go home but it made it an unpleasant experience for me.
Came here for a Halloween costume. The staff here are amazing, and super helpful . They have such a wide variety of costumes here for sale. All are great quality, and the best quality I've seen at any costume store. I highly recommend this place if you need a costume for a drama production as a cast or for a party on Halloween night. Excellent experience.
Found a cool Steampunk Costume for my son Benjiman
We stopped by looking to get our daughter set up with a beginners kit in special effects make up. The girl who helped us (wish I got her name) was incredibly knowledgeable and helpful getting her all set with everything she needed to get started, helping her handpick her favorite products and giving advice. We will definitely return to this location!
One of my go-to places for costume accessories, the staff are always helpful and knowledgeable. Even if I don't leave with something, I learn something new that helps me in costuming.
This is a long overdue review - I have been dealing with the team at The Costume Shoppe for years and I have got to say, every time I go in there they surprise me with their knowledge, and their friendly service. Thank you all for always being there when I need you!
Ordered online and had curbside pick up the next day. Every item is final sale with COVID, but since change rooms are open in malls, I'm sure they can adjust their processes!
I placed a curfew pickup order literally 40 minutes before arriving and they had it ready to go for me when I got there. Really amazed at how fast they were, oh and they were pretty much the only ones that had the special green hat I needed. I had checked 3 Halloween stores the same day and they didnt have what I needed. They deserve 7 stars.
Wonderful local business. Great service, knowledgeable staff, all the costumes you could ever imagine plus tons of little extras you won't expect! I am a forever customer.
Went and picked up my son's Halloween costume from The Costume Shoppe today. 10/10 for service, safety measures and overall experience. They have been hit hard with the pandemic. If you're in need of a Halloween costume, definitely go check them out and support a local business! Bonus: they have in store shopping, curbside pick up and $10 delivery if you order online!
Visit Ryan he is the King of Costumes and will help you find whatever you need wether it be for a special event or for a theatrical production!
They have knowledgeable staff that listens and tailor fits the experience as needed. Decent prices as well. We will come back for sure.
Great selection and terrific customer service. Got all out Halloween needs in one stop.
Staff are super friendly + eager to help, got a lot of tips on what would be good for some projects I'm working on. Definitely coming again soon!!
Very good selection, fun to walk through, parking is incredibly confusing
I'm sure it's a great business but I was unable to try on costumes for sizing
The lady working there didn't seem too pleased to see us there, we were looking at the catalogues for a while, but as a customer we should be able to take as much time as needed. She didn't seem to please either to show us a couple of options to see if they fit. I guess is the same lady other reviews complain about...I certainly didnt get the nice one with pink hair. They have a big variety of stuff which is nice and the custome I got is great, but the customer service prevents me from going back. It is expensive too.
The Costume Shoppe is THE place to go if you are looking for affordable, quality pieces, as well as a friendly, informative staff! Each experience here has been a phenomenal one, and I highly recommend them for any of your costume/cosplay needs! Since I'm buying from the US, I posed many questions to the staff and was always met with enthusiasm and knowledgeable answers. You all are the best!!
Very busy
Pretty wide selection but largely cheep quality items for mid to high prices. Didn't find anything I felt was worth what they were asking. I was impressed with their selection and quality of masquerade masks though.
We went there to get costumes fir a princess evebt. The lady was very informative and so helpful. They are on the pricier side but it’s a real costume. I checked Amazon and their prices were a little more but they are local and I got my stuff immediate so worth it!
Great place to get a costume
I think the selection used to be better, but still a good place to go. My last time here the staff seemed very quiet and reserved, not what you would expect from a costume shop. It could have been an off day.
Thank you so much for helping me select the perfect costume! The service was fantastic....helpful, insightful and gave honest opinions when asked.
This is THE place for recreational OR theatrical costuming and supplies in Calgary, YEAR-ROUND. If you haven't checked them out, DO!!
The Costume Shoppe has a very large variety of items. On my last visit, I was able to come in and grab what I needed in a matter of minutes. They welcomed me with good service and kind staff. The Costume Shoppe is the perfect place to go if you need something anytime of the year. Keep up the good work!!
Staff are very friendly! Lots of selection. Standard prices for a costume shoppe.
Friendly and helpful staff
Arrived here after 6pm on Oct 30 and they were still open! They had the exact costume we were looking for in the correct size with no combing of racks and racks of costumes. Tables with catalogs displaying their costumes made it easy to browse and select exactly what we wanted. Prices were better or competitive with the ‘pop-up-store’ and staff were friendly, welcoming and helpful - even on Oct 30! We will definitely be back!
Friendly, hugely knowledge staff who went out of their way to help me work around my disability while shopping. They're doing absolutely everything possible to keep patrons safe AND they really know their costume stuff! Highly recommend 15/10
Incredible costumer service!
This place is really cool! As a cosplayer, there aren't too many places to find costume-esque stuff year round, so finding out this place existed was a relief. There's a whole lot of selection and they have everything from affordable, cheaper stuff to professional, expensive stuff like Ben Nye. Definitely worth a visit if you're into cosplay/costumes.
Simply a fun place to go! Lots of costumes to choose from!!
The place to go for all your dress up needs!
Great selection and friendly service From rentals to costume purchases Will be back for more!
I love going to this store! I always leave with everything I need. Pink is always super helpful along with the rest of the staff. I use them for theme parties, Halloween, Christmas, Easter and comic con. Best shop costume shop in Alberta.
Great customer service and got what we needed in one visit
My favorite place for Halloween. Go here every year for all my costume stuff!! They never disappoint. ????
I always find everything I need when I visit here. The staff are always so helpful and I always get what I need and things I completely forgot I would need!
Owner was very nice. Greets customers as they come in. Asks if help is needed and then is willing to help instead of it just being a courtesy question. Costumes there for anyone or occasion. Will go back
This store has literally everything you need for a costume. There is no need to go anywhere else - and the staff is always professional, and willing to help and provide advise. Highly recommended!!
Despite how busy they are they still took the time to help me over the phone and make sure I got the exact costume I wanted. The quality is so nice and the prices are good. I'll definitely be a repeat customer!! Thanks so much ????
I got what I needed, but had a rather mixed customer service. When I came in it was slow and they were all working and chatting together which is fine, but the lady who helped me made it seem like it was a pain that I was there. The cashier was great though not sure what to make of it.
Most of the staff were very nice, the manager had a totally level head during the chaos, however they had one staff member who was just rude. They had an impolite demeanor from the moment I walked into the back, their eyebrows didn't help though, it made them look upset.
Great customer service, excellent selection, and a well organized shop with super efficient system that makes your costume search as fun and painless as possible - even in the middle of the Halloween rush. Super impressed with this place, and can't wait to go back next year!
Staff and selection are amazing. Definitely worth the visit.
Marshall was so helpful! Big high fives to him for going out of his way to find what I needed :)
This particular store provides an outlet for creativity. They have a wide range of different costumes, wigs, and accessories for a decent price. During my visit Ms. Pink helped me with finding different accessories for my future projects. I am grateful for the knowledge and the service that she provided and I will be sure to shop here again for the future.
The Santa suit rentals are topnotch , what a great way to send a message to your loved ones, clients or customers this year by wearing a Santa suit and posting thank you video messages !!! #santasuitrentals #spreadchristmascheer #weareinthistogether
This place is insane amazing!! I went there looking for 1920's stuff and they had everything I needed! And their prices are very reasonable too! I'd definitely recommend for ANY costume or accessory. Really helpful staff too!
I loved the store! They have amazing staff that’s super friendly. I would though they would be expensive but to my surprise they have amazing prices and better than most places. So if you looking for your next Halloween costume or apparel go to the costume shoppe because it’s your one stop shop!
Pink was extremely helpful and lovely! Gave us a lesson on how to lace up my new corset.
This store is amazing. They have so much selection beyond lame-o costumes in a bag.
All I can say is WOW! Amazing service and friendly staff. They do have a huge variety of costumes that everyone can rent like I did and simply buy. The best costume store in Calgary hands down! Definitely coming back! And the best part about it is the parking instructions/humour outside of the location when a driver has to drive around, its hilarious, just a simple comic relief. Fantastic place to visit!
Best place in Calgary to get costumes hands down. Great selection and quality.
I had a great first experience visiting this shop on the weekend. Each staff member that I dealt with was extremely friendly and incredibly knowledgeable. Although the store was transitioning through a massive sale, the regular inventory was made available and easy to access. I will most certainly come again!
Beyond helpful and very friendly. Great selection of everything!
My boyfriend and I went here the other day and we were not disappointed. The staff were EXTREMELY knowledgeable and answered every question we had. The store looked great, and I am happy we chose to go here. I ended up buying a wig & stand, …
Went to the Costume Shoppe on Saturday to get a costume for the Easter Seals Drop!! The staff were so wonderful, I got exactly what I wanted and was honestly told whether or not I looked good. I highly recommend them!! Such a fun place to shop.
The staff is really helpful here. You can tell they like working there. The costumes and accessories are good quality and reasonably priced.
Has great unique costumes! Lots to see and a fun vibe. They had lots of selections for face paint.
I have never been disappointed at this store.Always found what I was looking for.
Pricing is way too much for cheap quality items. Very disappointed with the amount i paid today for a holster that looks like it is from the dollar store. I always try and avoid this place as it is, due to their pricing. i really don't know why i went back today.
Great place to get what your looking for you can rent from them as well they have 100s of stuff to pick from
Friendly welcome, amazing.selecrion and tips for tour costume needs.
Great store, tons of selection! Prices are good and the owner is passionate and beyond helpful!
My go-to place for fun, advice and great products. @kraftzombie
I was here to do my Halloween costume shopping a while ago and although I didn’t end up buying anything. I was amazed by the huge selection of costumes and their qualities. Staff were friendly and helpful. Will be back next year for sure! :)
Amazing service with a great variety of costumes to choose from ! Will definitely be back for all my costume needs !
Great place to get a costume, quite the variety!
The costumes are so small they don't fit me. And the plus sizes are too big. I'm only a size 10...
Family Values I was looking for a Harley Quinn costume for my 8 year old daughter and the owner was helping me. He said that he does not carry the costumes for kids that are too suggestive. We found a beautiful Harley Quinn costume that is appropriate for an 8 year old. I find that in itself admirable, but what really makes me happy is that he has a son. If only every parent with sons would be so protective of little girls! I know that his son is one boy who will be a man that would never hurt my daughters. Thank you for standing up for my little girls!!!
Super patient and helpful even when we had Thu try every size they make... Even during their big Halloween rush still quick and helpful. Support local business!
Fashionable Costumes. Halloween is my favorite holiday, period. When I was a child, my mom would drag me screaming to get a garbage one-piece costume from a generic party store. (He-Man if you want to know). Now that I'm a grown up, I stumbled upon this gem. Scary costumes, stellar service!
The costume shop is the only shop I will buy from. The friendly service and amazing collection of pieces truly makes this an easy decision. I never have to go hunting for something here. It finds me. Thank you guys for the fast and friendly service. Will see you next time! -Peter
Open year round! Obviously great for Halloween but also for any party supplies! Friendly and knowledgeable staff.
Staff were friendly and helped me find the three costumes I was looking for. Can't go wrong with Pickle Rick
Good variety of costume stuff but staff wasn't too present despite an empty store
Amazing staff, and the largest selection of costumes, accessories and so much more. It's such a fun place to take my son- we look through all the aisles, try on the hats and masks, and they have the BEST selection of inflatable dinosaurs (and others). Great place to shop!
Great place to go if you are looking for a specific costume or not sure and looking for some inspiration. The staff are a pretty helpful and friendly. They have a good selection of costumes that you can rent and buy along with alot of props to add that little bit extra to your outfit. Prices seem fair. Good location with plenty of parking.
Awesome customer service and amazing selection. Everything you need for the perfect costume.
Went the same day to get a costume for a gymnastics competition. Mercy and Pink helped us so much! Mercy provided excellent customer service and Pink went above and beyond by sewing on an eye and hook latch so his costume did not come down on the high bar.
A rad fellow indie costume store!!????????
Talked with super friendly and helpful person on phone from online store, and then another super friendly and helpful man in the store. Great selection, truly amazing, reasonable people, and good prices. Better prices than I thought they …
Great Selection of Halloween costumes. Super cool wigs. Would of got something. Too bad the lady working that day was overbearing and followed me and my partner around the whole store. (Closely) Pretending to fix merchandise close to us. Every time I looked at a costume she told me what it was suppose to be. Maybe she thought we might steal things? Saying hello to a customer and asking if they need help is plenty. Then just leave them alone. They will let you know if they need help. I dislike giving bad reviews but this experience was that bad. 2 stars because they do have cool stuff.
Great staff and a really great selection for Halloween and costume accessories!
Great service I got what I wanted I will shop here again
I got to tell you if you need a costume costume accessory or merely an item to accentuate your wardrobe the costume shop is your place to go they have literally hundreds and hundreds of costumes for rent as well as all of the accessories hats vests etc. The staff are wonderfulAnd can certainly help you put together anything that you need to make your costume a huge hit highly recommended
Very help full and knowledgeable had everything together in lessthan 1/2 hr
GREAT selection of costumes to buy or rent!
The cashier was very unfriendly and didn’t explain pandemic policy on returns. Definitely not coming back again!
Awesome customer service. Love to support local when I can.
Very little help, almost zero input from the staff. At one point a staff member begrudgingly helped us, but it appeared to be quite the effort. Unless I needed a epic, serious or unique costume, I'll just go elsewhere.
This place is insane amazing!! I went there looking for 1920's stuff and they had everything I needed! And their prices are very reasonable too! I'd definitely recommend for ANY costume or accessory. Really helpful staff too!
This is by far the best costume shop in all of Calgary. No matter how busy they are during the Halloween season--they're still incredibly helpful. But the best part about this costume shop? They treat you like a human being--not just a dollar sign like many of the pop up halloween stores do.
My husband and I went in to purchase masquerade masks for an upcoming Theatre Calgary Gala. We were so impressed with the selection and even more impressed with the Service. Big shout-out to the lovely Marianne "Pink" who gave us outstanding service and great fashion advice. Thank you!
Best place in Calgary for costumes and pieces. Support this amazing family owned business.
Super place. Always seem busy no matter the time of year. Great family run business.
Love the HUGE selection of costumes and accessories. Whether you need a costume from the ground up or the finishing touches for your awesome cos play this is the place!
We've gotten many of our costumes here and the ladies are so eager to help. We encourage anybody for any reason who need to dress up to go here. The owner himself will come out and chat with you which speaks volumes. I highly recommend this place
I love the service I always get at The Costume Shoppe. Their selection is crazy awesome.
Best costume rental selection in Calgary!
This place looks like it has a ton of stock upon entrance but their costume selection is lacking. Went in looking for an 80’s costume. Everything remotely close was out of stock and they didn’t know when it would be back in stock. Maybe I just had bad luck. I’ll go back and update if I find what I’m looking for next time.
Love this place! They have the most helpful staff. Have picked out costumes for Cirque de Nuit and most recently Cluedupp Calgary! Thanks guys!
Super nice and friendly staff willing to help you find that perfect costume fit. Lots of costume accessories.
I've been to many many costume stores as of late, but at this one, service was sub par... no refund policy even on unopened items before halloween? There are tons of other options out there, unless you live super close, these guys should be a last resort
Easy to find & get to (located just off Blackfoot Trail in the South), this place has quickly become my go-to for all things costume related. The last time I was there, I needed something in a pinch and was amazed that not did I find something right up my alley, I didn't pay an arm & a leg either. The staff is super helpful & friendly, and you should definitely check them out!
Wide variety of products, and great service.
I love this store and the staff. I've been coming to the store for a number of years now and this pandemic would be no different. I know the importance of supporting our hard working local businesses and making sure the majority of my spending stays local. I buy my makeup and costume supplies here as they have a great partner program. I often rent as well as their rental department has some beautiful and original options and Pink, who runs the rentals is a consummate professional. Last but not least the store owner Ryan is so personable, he's happy to pop out and help answer my questions and you can tell he truely cares for his staff. I'll spend my money here over spirit ANY day. Keep up the great work you guys! Best costume shoppe in the city!
They have great staff here that help with all your costume needs!
St aff is really friendly and helpful. Not too pushy with the upsell. often can provide some tips or tricks.
Amazing variety and options for costume ideas. Staff very knowledgeable and efficient with all my questions and ideas for putting together my costumes. Can’t say enough good things about this family locally owned store. They have change rooms to try on your costumes .....selection is vast for all sizes. Which is amazing as I am what is considered plus size. And they had sizes for me. Love ????that. It was one stop shopping for me which I really appreciate as I was time crunched. Thank you ???? ????????????????????????????☠️????????
The Santa Suits are AWESOME !!!!! Merry Christmas Everyone !!!!
Lots of different costumes to choose from and accessories glaore!! ALLAN IS THE BEST EMPLOYEE EVER! Can help you with anything.
Great staff friendly and helpful, Xmas photos this year were fantastic!
Super fun store with tons of selections, great for halloween, parties or themed weddings. I go here for lots of photo shoot props and the staff are always knowledgable and helpful.
A great place to shop for costume goodies! They have a great selection and the staff are very friendly.
Very Organized & Friendly! I order online for pickup, when I saw I huge lineup outside.. was just shopping for contact less... So didn't really had to go in and wait in cold wind for just contact less, so I order online. Called right after, 10 minutes I was on my home. my experience was amazing! See you next Halloween!
Pink was extremely helpful and lovely! Gave us a lesson on how to lace up my new corset.
So much selection. Great place to visit for all your costume needs
As owner of A Laptop Shoppe our company and family depend on this store for our costumes ,they have a huge inventory and great service.
I was so impressed by the store and staff. So helpful and the amount of merchandise was incredible. The problem happened when I went to pay for the items that I picked out. I have never been to the store before and I do remember the hostess explaining that there are no returns but I was concerned about the lights that I wanted to buy. The guy at the till had a snotty tone and I felt small. I tried to defend myself and asked if he could not talk to me like that. His mocking got worse, I was so upset I left the wrong way. He pointed me toward the exit and as I was leaving down the stairs I could hear him mocking me to the other customers. I tried to tell the people at the curbside assistance, they didn’t seem that interested in helping. I feel horrible. I never want to go back again. I think I deserve to be treated better than that. What a shame cause all those other employees did such a great job!
It had lots of costumes and the paraphernalia that goes with it. It was well organized. Some items I found to be very reasonable.
Staff are super helpful and made our shopping experience lovely. It is my go to costume store!
They were very helpful as I was looking for something out of season.
I rented a Santa suit. They provide an excellent selection and fantastic customer service. They are a great local business to support, and the place to visit for all your consume needs.
I work here so I may have a biased opinion but I think that we carry a good selection both available for sale and rent and a 4 star rating because I believe we are always open for improvement
Great selection of costumes for people and pets! I had great customer service.
The owner was super helpful! As, it seems, were the employees also (everyone was diligently helping out customers). Great prices, great selection, and great advice!
Ordered my Bigfoot "Animotion" costume a week or so ago and just received it. It came as described and I couldn't be more pleased. The quality is great and the whole purchase process was flawless. Great job, guys!
You’d think a store in competition with Amazon would try to stress positive customer service as an important part of their business, however, after a rather unpleasant interaction with an employee has prompted me to generate this review. I don’t need to be yelled at and embarrassed while trying to give them my money, so from now on I’ll do my costume shopping online.
Very friendly and helpful staff
The Costume Shoppe sells high quality costumes and other Halloween items! And wow the employees really know their stuff! They've got a huge variety of costume options, which you can buy in a set or in seperate parts if that is what your looking for. For example, I dressed my dog up as Yoshi for Halloween last year and just wanted to wear my own cheap costume that had a simple nod to Mario. (A matching costume if you will.) At the costume Shoppe I found a Mario hat which was the perfect touch. I didn't want to buy a full Mario costume, just the hat, which they had ready for me! The only problem shopping here is the price. For a full set costume you will be looking at a price anywhere between 50 and 500 dollars depending on the costume! However, the price is worth it for the quality of the items. I've never been to a costume Shoppe with better products.
Always receive tremendous service, along with what seems like an infinite number of products to choose from. As well, they keep the store very organized, unlike many of the pop-up shops around the city. Would definitely recommend!
The place is abandoned - I stopped by last week, and although the "open" sign was lit, the doors were locked in the middle of the day. Not sure when they went out of business, but they forgot to turn off the sign.
Pretty good selection of stuff. Prices can seem a little high, but I also don't really know the costume market terribly well so I'm sure it's mostly priced fairly.
Staff were helpful. Every idea they tried to put things together. You have to compromise choices. Not everything is exact when building a costume. Still, the staff were quick with ideas. This is my second year, and will continue to go every year.
Great costumes of all kinds for all shapes and sizes. The staff really know what they're talking about and will spend a lot of time with you. Great affordable rentals too.
Knowledgeable, friendly and efficient staff. Great layout and lots of stock. A must when looking for s good quality costume in Calgary.
This is by far the best costume shop in all of Alberta, the catalog system is very straightforward and the staff are spectacular with helping customers finding the items they need.
I was in a bind with a themed birthday party but the costume shop always has what's need! Thank you again
AWESOME COSTUME SHOP!!! We have just ordered a green morph suit and the lady at the store was one of the most wonderful people to talk to. She was so help and kind, I thought she was the owner. SUPER experience here for the second time. 6 stars out of 5 star rating for The Costume Shoppe in Calgary.
Spent over $250 at the store and almost $70 on official licenced Princess Peach costume which ripped on multiple places within an hour of my daughter wearing it around costume party. Manager would not do anything to help because it was past 5 day exchange policy so we are being punished for their shoddy product and for the fact we bought our daughters costumes early. Will not be returning and very dispponted in the quality of their costumes.
Very helpful and knowledgeable staff, excellent variety of costumes.
Most of the staff were very nice, the manager had a totally level head during the chaos, however they had one staff member who was just rude. They had an impolite demeanor from the moment I walked into the back, their eyebrows didn't help though, it made them look upset.
I discovered The Costume Shoppe on a social media app. (whoever is managing those accounts, keep up the great work - the content is fantastic) This place has it all - a true one-stop-shop for anything costume and/or cosplay! Not only do they have a vast selection of products, but they are reasonably priced as well!! Pair this with the amazing staff, who do everything possible to make sure every customer leaves satisfied, and you have a truly wonderful shopping experience from start to finish!
A whole bunch of stuff to pick from!! Great place!
First time shopper there was a small issue that was handled promptly and with care and I couldn’t appreciate it more!
Would love to give an actual review but traveled over an hour to find you closed by 6:15 when you state 7 on your website:(:( this has happened to me twice I won’t be back!
Halloween shopping, looking for hard to find stuff. Asked and she didn't know but she went to the expert on that subject. He had two possibilities. The one was perfect for our needs.
Very helpful staff, and honest about stock and how to make sure you get what you're looking for. Online stock is pretty accurate for what's in store, shy of human error/shrinkage. Large, clean store.