Reviews of Mountaineer Lodge (Costumes)

Sachin Harjai

Are you sure this is a 2-star hotel? Because it felt like a 5-star to us! Everything about the room was so fantastically well-designed. The bathroom blew us away. I want that heated anti-fog mirror for my own place! And LUTRON motion-sensored lights on the bottom of bathroom cabinets?! Absolute genius! Whoever designed this bathroom deserves a raise! (Can I get their contact so they can design my place please?) And a plug right beside the on/off button of the lamp so you don't have to crawl under the desk to look for it. Wow. Breakfast was convenient and delicious. One of the best hash browns I've ever had, highly recommended to put one in your breakfast sandwich for the best experience. Hot tub was good, and has new towels provided. Out of the five hotels the four of us had stayed at during this entire trip, including Fairmont Lake Louise, Mountaineer Lodge was unanimously our favourite. Would definitely come again.

Very dirty bathrooms, as an advice please clean it properly.. it doest take too long just to put bleach and remove all the dirt. It was pretty hard for me to take a shower ????????. Pillows were also dirty... in this times of covid cleaning should be the priority but this please doest take it serious.

PJrin732

Stayed here for 2 nights during our family road trip our room was beautiful and kid friendly the service was great the staff was friendly. The only issue we could think of is the lack of privacy due to no window tint we had great big windows to let in light and I wanted so bad to keep the blinds open but was put off because people would be able to see us. Otherwise I would recommend to family and friends to stay here. They also offer free hot breakfast and they have a hot tub which we couldn't use due to covid restrictions.

Robyn Crawford

Perfect hotel when skiing in Lake Louise. Having the bus pick you up right from the front door is so convenient. The staff was very helpful, we particularly appreciated Margot's great customer service skills. Our room was large and modern with two queen beds(very comfortable). I read a few other reviews saying the rooms were dated; that was certainly not the case here. I believe those people chose the lower rate rooms in the main building. I recommend spending the extra $20 per night and getting a room in the new building. Breakfast was included which was very convenient. We got yoghurts, muffins, and breakfast sandwiches. My only suggestion to the hotel is to keep the English muffins frozen prior to preparation and if possible, please get a commercial hot holding unit to keep the English muffins warm and slightly moist. We also loved the hot tub for post skiing relaxation. Overall, the Mountaineer lodge is a great hotel.

Lauren Neves

Really lovely room, recently modernized. Some really great touches. Our highlight was the hospitality from the whole team but Gavin in particular. Gavin took our reservation over the phone and remembered us weeks later. He gave us a lovely greeting and shared some great insight to the local area and it’s amenities. Every hotel needs a Gavin! Highly recommend.

Stayed here a few weeks ago... really enjoyed the staff at the front desk. They knew their stuff and were SO nice and friendly. Great price and their beds were comfy as heck too. The ONLY reason for 4 stars is that the breakfast sandwiches they serve with the complimentary breakfast cannot be passable for food.

lily shaw

If you are traveling in hot summer day, please make sure if room has AC. I spent a horrific night without AC on a day when temperature touched 40. After some efforts I got updated luxary room without any charges. All the front desk staff was great.

Sarah

When I walked into the room, It looked pretty good. I turned on the TV to sign in to my Netflix account , but there was nothing. The TV was so old that it just channels on it. After that, we got out of the hotel for a couple hours. We came from dinner and I was about to shower when I noticed an underwair under the sink! When I went to bed, I noticed that there were like a thousand layers on the bed! It was so annoying getting the beds set up but then I saw yellowish green stains on the bed. The only ok part about our experience at mountaineer lodge was the breakfast. Other than that I don't recommend staying here.