Reviews of Gerick Sports (Costumes)

Lori S

Most Cranbrook businesses are a let down when we try to support them. Gerick Sports is one of the few good ones that we love to support when possible. Have purchased multiple bikes from this great business. Keep up the good work!

Jody Christopherson

I had a flat tire and used up my spare tube in Wardner. I called the shop to see if they could sell me a tube after hours, because I wouldn't make it into town before closing. Hayley sold me a tube over the phone, and hid it in the bushes for me to retrieve. When I got into Cranbrook, I was able to retrieve the tube she hid for me, so I can carry on my way without delay. I never had the pleasure to go inside the shop or meet Hayley, but the customer service for a complete stranger is top notch. Thank you, Hayley!

Debra Parker

I am very impressed with the service at Gerrick Sports! Pat has been so patient with me , making sure that I am satisfied with my skis. Thank you! Virginia West

Wayne Daniels

This store has been so good to me!!! The staff is really friendly! I Love just browsing through the store ...So many fun things in there! Also a huge shout out to a worker there named Michelle! She has such an upbeat personality, is so incredibly helpful and knows so much about bikes!!!

Ram Reaper

Very helpful staff!

Nic

Amazing staff. Very happy

Willard27

Awesome service

Bennett Flores

Great service and great products. Everyone in my family buys their bikes here if they live in the Kootenays. Great stuff!!

Eric Viklund

Very nice and helpful staff. Good selection of newer ten tree

Christel Poirier

Excellent, friendly customer service!

John Brass

You're kind of rolling the dice for customer service here. I bought my kids some x-country gear for Christmas and the sales guy was very friendly and knowledgeable. Because my kids weren't there, he said if the boots don't fit it would be no problem to exchange. It was a great experience. Well the boots didn't fit and my experience with the exchange was terrible. The employee was openly rude and hostile. Granted I had lost my receipt, but usually in that case an exchange is no problem at all. They were in perfect condition with all tags intact. She kept telling me it was going to cost me more money throughout the whole experience and was somehow aghast that somebody would like to return a retail item. Well luckily the owner was there and it turned out that exchanging the boots was pretty easy and routine. They didn't have that size but they could order it and it would take a couple weeks. Ok great,I was satisfied again. Maybe the rude employee was having a bad day. Maybe I did find my ski shop after all. It's been about 3 weeks and I phoned yesterday to see if there was any update. I was abruptly told that there was no way they could find out and was hung up on. To be honest, rude service seems to be the industry standard at ski and bike stores in the Kootenays. I've already given up on places in Kimberley and Fernie, but thought I found a great shop in Cranbrook but I guess I was mistaken. With my kids ski and bike stuff, as well as myself and my wife, we easily spend $2-3000/year. I guess these local places are doing really well because they don't seem to need the money. After I get these boots I'm just going to order from MEC (actually Gearhub and Board Stiff in Fernie is pretty good).

Zack Musson

I fixed my bike. The staff was so friendly and kind. Some cool dudes work here. I had a great experience.

Mark Meuleman

Staff are excellent

Henry Hamilton

I love ski shops and visit dozens every season. Gerick's is right there at the top of my list and will be my go to shop in south eastern BC. Fair prices, amazing selection and outstanding staff who know there stuff!????????

Terence Roberts

Super friendly knowledgeable staff. They use what they sell so they know what works. They have an amazing selection of gear and clothing for every activity and every season. Their service department is top-flight. A dangerous place to "browse"!

Alexis Whitehead

Very knowledgeable staff thank you Amy for your help and expertise.

Steve Donaldson

Great staff, very helpful. Good selection of bikes and accessories.

Roy Broomfield

Always great service. It seems we've been in every month this ski season for some kind of gear and Gerrick's doesnt disappoint. My husband had skis ordered and they called the minute they were delivered so he could get them mounted that same day. Highly recommend!

KittiE Kat

Great selection, wish there were more dipping options though.

Shawn McGregor

Dropped my father's bike off on Monday to get various things done. When I asked for sprockets to be replaced (he claimed it would take up to a month to order a main sprocket) ????. Got charged for a tune up and the spokes are still somewhat loose, didn't bother to put air in the tires and didn't do what I asked to be done. Not gonna drop a name but be careful, very disappointed.

Tanya Le Clair

Great people to deal with

Melanie Dawn Whitnack

Great customer service every time I visit this store.

Rene Kowalchuk

Sooooooo happy with my purchase. The staff was knowledgeable and helpful. I knew nothing about ebikes and they took the time to fill me in and let me take one for a test ride in the parking lot. Best purchase I have made.

Alexander Barger

great customer service and prices (despite the extra tax)

Tracy Hutchison

This shop is defiantly a place to check out everything from high end bikes to accessories to quality foot ware.

Meachel Chad

Excellent experience here. Quality service and product. The staff is friendly and helpful. And the store is chock full of gear to sink you teeth into all those choices!

Paul Sawatsky

Stopped in to have a new spoke installed and get wheel true. Expecting to leave it in shop in hopes of actually getting it done before we moved on in two days to new area. To my wonderful suprise, the bike mechanic did the work as I waited. Best bike shop I have been in and the service is top notch. Thank you for the great service. Don Kennedy

Angela Chang

Was on vacation close to Cranbrook and had some issues with my bike. Called a few shops around and they were "too busy" to fit me in. Called Gericks and they had me in no problem. Duane in service was great and got my bike dialed in. Huge thanks to Duane and the team.

Denise Nicolajsen

Super helpful, very accommodating.

Justin Cleland

Thanks for the nachos Mike!

Collin Lidel

There lookin fer a ski sweater. Wandered around fer 20 min. Not one staff asked if I needed help. Went else where got what I was lookin for.

Cindy Ritchie

Great sports store. Amazing biking, skiing and snowshoeing and snowboarding. They have a great selection of clothing and shoes

Isaac Foley

Great shop! Huge Thank You to Michelle! She is very knowledgeable, friendly and helpful!

Rob Halldorson

Bought cross-country ski packages for my wife and me yesterday, and we couldn't be happier with our purchases. Prices were competitive with those online, and the customer service (thanks Michelle) was outstanding! We are very happy to support an excellent local business.

DANIAL RICE

When my fiancée of two days and I traveled through for Mtn biking and a shuttle advertised ended up not running, the owner personally gave a group of four of us a shuttle ride at 6pm. He shared great stories and details and took his end of day personal time to make sure we enjoyed our vacation. Ten stars.

Virginia West

Great shop! Very helpful and friendly staff. Thanks guys!

brett bryan

Excellent Service and Super Caring! Recently I bought a new bike from Gericks and I can say that the staff has gone over and above looking after everything and making sure everything is perfect.

Kent Baake

They don’t carry any Garmin gps watches. They only order them online which is a huge loss for them . Total disappointment in a sporting goods store that SHOULD have them

Connie Jones

Gerick sports, a very good experience yet again, from the ski/bike tech to the incredibly knowledgeable sales personality in the country ski department.

Smart Money

If you need anything for sports related go too Gerick Sports, great place!!!

GORDON DELAMONT

Great store that has a great range of products in stock. It is just a shame that most of the employees know very little about the products that they carry.

Don Kennedy

Had a great experience with Gerick Sports and would highly recommend them. They fixed my Kona bike for 80% less than I was quoted by Trek in Burnaby and their price included adding a new seat, fenders and a tune up (not included in the quote from Trek). Considering they are the only bike shop in the area it's even more impressive they offer this value to their customers!!

nlee1999

Gerick Sports Cranbrook was great! I was on a mountain bike trip and needed a part and a repair- otherwise my riding was in jeopardy. The bike repair guy was awesome, as were the staff and owner. Highly recommended if you’re in Cranbrook!

Tadashi Kumazawa

Always super helpful and knowledgeable. Happier to talk you out of a sale if a product doesn't sound right for you. Will always recommend this shop.

Bob Sherwood

Excellent customer service

Todd White

Best selection of the brands I usually buy including Burton and Oakley. Always check it out for sale when I'm around.

Bob Adams

Mike and his staff rock! Ordered my brand new Norco through them, and they were good to keep in touch all the way along for timing. And to have the bike staff as excited as I was for a new bike made the experience super cool! Recommend him and his staff for anything, and everything you need for bikes!

James Volkman

They were great pumping up our tires with their shop pump. Had the tire tubes we needed.

Bill Cleland

The team at Gericks are great, so knowledgeable, friendly and helpful. The guys down in the shop always take the time to do whatever they can for you and have helped me out in a pinch multiple times!

Brian M

Very friendly and helpful staff, bike tec's are great as well.

Kestrel Piche

Casey rebuilt my 29er rear wheel in 2 days when shops in Spokane told me a week for parts and Elijah rebuilt my daughters front wheel after a nasty Fernie wreck in 15 minutes. These guys are awesome.

Janet “JanetR” R

My wife and I were first time mountain bike buyers and the staff here definitely helped inform us before we made a decision. They were friendly and super patient throughout the process and when I got my bike home and decided it felt slightly too big they got me back in and on a different size no questions asked and with a smile. Super happy with the store and their staff.