You will see the reviews of people who are consuming the products of Party City (Costumes) near Kawartha Lakes (Canada).
At the moment the firm gets a rating of 4.1 out of 5 and this score is based on 127 reviews.
As you can read, its rating is really high, and it's based on a very high number of feddbacks, so we may be quite sure that the valuation is quite reliable. If people have bothered to rate when they are satisfied with the business, it works.
As you know, we don't usually bother to place evaluations when they are correct and we usually do it only if we have had a problem or incidence...
This Costumes is classified in the category of Party store.
They have everything, absolutely everything!!
Tonnes of options to decorate whatever you want, fairly well priced as well.
Best price and the one stop shop for everything
Lots of choices but line up waits can be long
Lots of party options, so many options.
Great place for any celebration needs
They were busy for Halloween already , i visited for my son's birthday stuff that i saw was sale online and surprized not to find any because of halloween.On top i was charged extra and if i had not double checked it would not have known it
Whomever was working the cash with a cat costume on 10/23/21 had the absolute worst attitude. If you don't want to be there and have zero customer service skills, get a new job.
Great for finding novelty items for parties as well as costume accessories
Very helpful
We love this store. Literally ur 1stop shop for any celebration. Even a divorce party if that's u. Lol . Hope to be there for my daughters 7th birthday party pick up. She wants emoji party hope u have emoji everything ???? lol
Just like spirit Halloween the quality is lacking in most costumes here. Only benefit is that it's half the price
One stop shop for all your party supplies. Best place to get helium balloons.
Very helpful staff. Made a beautiful valentine's balloon bouquet for me in no time flat.
good for party stuff... But make sure candy is not expired before you buy... They sell expired candies... We went there a week ago... I check the date found that expired on may, 19.. We asked them take it away... They did and though we left store ..so they again put it back same place those expired candy... All these candy may harmful for kids.. Be careful!
Amazing customer service.. today it was my son’s birthday.. i reached the store & forgot to check that due to lockdown there was no in-store shopping.. i called the store’s number n told them about the situation.. i was right outside the store...they asked my to order online , as soon as i order online ,i called them again advising i just order.. the guy asked me to b on the doorside in next 2mins.. &i got my order from there.. very polite staff with helpful attitude
Awesome selection
It's very expensive for what you get
Great selection
Amazing store for party decals and baloons for different occasions.
I placed a Curbside order for my twins birthday. The order included 2 balloon arrangements. When I picked up the other items I shared the details for my balloon order and when I needed them for. I called 2 days before and no one could find my balloons or details. I described the balloons that I had paid for and left there as well as the details for pick up again and was told I would get a call back as they were busy. No one called me back that day. I called once again the following day and the employee had no idea what I was talking about. So I had to share all the details yet again. I got a call back shortly after saying they had found my order and details and that it would be ready for the following day, as requested. When I showed up I had to wait quite a while so I asked the employee what was going on with my order as I saw other cars come and go with their orders and was told they were once again looking for my balloon order. I explained my frustration and the employee and described my balloon order AGAIN and the employee replied saying she knew where it was. She walked towards my car with my balloons where I then had to stop her and remind her that I had paid for 2 balloon bags ... as she went back to the store... my 2 balloon arrangements were all tangled. I then had to wait for 2 employees to untangle my balloons and then place them in the bags. So I spent 2 days contacting them and repeating my balloon order for them to find and spent 30 minutes waiting for my balloon order at Curbside pickup... I wonder what would have happened if I didn’t call to make sure they had my order... talk about FRUSTRATION!
Waited over 30 minutes and called them over 15 times to let them know I’m here for curbside pick up (placed my order online and received a ready email). 7 customers standing outside in the cold trying to call and wait for them as well. Employees are clearly slacking and taking advantage of the lockdown situation and that no one is in the store and regulating them.
Awesome store for party supplies.
you might not find staff very knowledgeable about their inventory. If you ask something they might ask you to check in some particular aisle with their best guest work. I had to buy matchbox/lighter along with the candles and balloons. I was told to check in "additional item" aisle. when I told them that I did not see it there, they said if it is not there then we don't keep it. come on you need to know if you keep a lighter in the store or not.
Always find what I'm looking for here and then some!
Great prices for kids costumes that seem to be fairly good quality. Was not expecting to find as many popular options that they had in store, and staff was friendly and helpful
Cluttered shopping environment
Maybe Ru Paul's Drag Race ruined the idea of what party is (Go back to Party City!) but my first time visiting was meh. Bough some mermaid pens that don't work. Won't be going back.
All you can get for your party ????.
So clean and organized
Friendly staff
Clean and organized, lots of selection
The selection is huge and I feel like the prices are fair
Help me get what i was looking for andcfriendly
Lots of stuff. Little more expensive than others.
Excellent when i couldn't find what i wanted amywhere else they had it
I like the selection in the store, but the staff need to gain some customer service skills. I wondered around the Halloween section today a d couldn't find a sales person, I waited at the till for over 5 mins before I was asked if I was waiting to pay... When I told the girl I wanted to get a costume for my daughter I got an eye roll, like it was such an inconvenience for her to do her job, when she did bring the costume out of the back she just threw it on the table and walked away. ( I understand not handing it directly to me, and maintaining social distancing, but I don't think that customers need to be treated like that.) The girl at the till was friendly, seemed like might have been an new employee.
Kids love it
Huge selection, multiple aisles.
Haven’t been to a party city since they left the location in Richmond square. But just as I remembered full of knickknacks and party gear. Always amusing to check out all the Halloween masks.
Well organized.
Have a great time and get the stuff you need for your parties
Fun store
Got everything we needed the kids party
Found everything I was looking for & then some....kids loved the Tinker-bell theme!
Not the best quality of products but considering they are meant for cheap and temporary party solutions they need to be... But they could also have some higher end items. That is not the case.
An enormous selection and streamlined way to pick a Halloween costume. Prices are quite steep however.
Good variety ????
It is amazing
Great selection, but very expensive and very slow service at check out.
Its a good place they got it all
Good quality
Bought a costume for my daughter. I asked a guy at the back of the store and he immediately went out back to search. He came back with her exact size. Very helpful. Lots of great stuff here including costumes and party stuff.
Great selection.. Look for the sale stickers.. Great value
Good party supply store, but can get expensive very fast
Horrible customer service for curbside. Sent out a confirmation number but when I arrived to grab my order and it was not ready for pickup. The lady with curly grey hair decided to get rude with me and give me bare attitude over their lack of communication and being orderly.
Cost too much. You think people are millionaires?
Has everything you need but the people at the front desk couldve taken their job a bit more seriously 6/10
Everything for the party both kids and adults all sorts.
Great location
Place is okay. When we were there some sections looked very thrown together and the people working there didn't have the "party" type of attitude I would expect in a place that sells fun. But they generally have what you need.
Sales are great!
Helpful staff. Great selection for party and birthday needs.
Lots and lots of party supplies for children and adults. Prices are fair, of course there are items that might be more expensive than other places (ex: solid color plates and utensils) but the convenience of finding all in one place can make up for that but you can always get your main party flavour here and get the rest of your items at a dollar store per say. Employees are very helpful -in my own personal experience - and they assist me in finding the items I’m looking for. We come here every year to get our birthday supplies.
Fast and efficient!
I love this place, especially around Halloween!! Please keep bringing in the Trick or Treat studios props and masks.
The experience I had there was waiting 30 minutes to help get a costume called down from the back. Despite being ahead of everyone, the associate kept putting everyone else ahead of me. She kept asking "Who's next?" And when I would say me she'd turn to someone who just came up to her. I was just about frustrated about to leave until the manager in the back came out and got 3 people's costumes including mine. This was going to be a negative review but the manager in the back changed my mind as I saw him deal with a non mask wearing customer in a professional manner and also helping other customers that wanted their costumes that has been waiting for a long time.
Have all your party needs, but its interesting how they ask for your email address so they can "send you the receipt." But they still give a paper one to you anyways...
Huge selection, great staff, clean well lit store. The best place to go for helium balloons!!! unbelievable selection. Very busy on a Saturday as one can imagine so go early, totally worth it.
Lots of costumes to choose from. Pretty organized.
Oh Neener, you go to Party City for your party supplies.
Helpful staff. A little pricey but I only go there once in a while. They have a great selection of party decor and other merch.
Apparently, Party City is experiencing a world wide shortage of helium and have refused three orders on two differnt occasions. I will save my time and take my money to more accommodating business in Kingston for furture purchases. #shoplocal
I bought a bubble gun. It didn’t come with batteries. Sad emoji. So also didn’t realize that party city is owned by Canadian Tire
Lots of party supplies
Maybe because it was the month before Halloween but didn't find a whole lot of a selection. I prefer the Cryville store
big selection
We went here to buy stuff for the gender reveal! I recommend it!
I was nervous ordering balloons online for curbside pick up during the pandemic. When I called for pick up they asked me who they balloons were for, and if they could make the arrangement fun for my 8yr old daughter. They did a great job! Thank you.
Cool place with lots of inventory. Great place for party supplies
Didn’t have my gender reveal ballon for girls , 1 hour wait to fill a balloon.
Great spot to pick up quick supplies for just about any party :)
I purchased a balloon bouquet. I picked them up in store. Although it looked like it was just thrown together last second, I was on my way to the party and they had 1 person working so I took them. I was given the balloons without a bag for easy carry out. After trying to wrangle them into my car, 2 balloons popped. The very next day the had significantly deflated. Very disappointed. We will not return.
Not as abundant as their online selection but a very neat place and nice cashiers.
Good store, has the inventory, but the lines are always way too long, wish they had more people working.
Everyone working was behind the cash. No one available to help. They seemed inconvenienced when I tried to ask for help.
They have everything and prices are comparable to what's online.
Always short staffed, and highly disorganized store.
Great staff.
Great costume selection
Perfect place for party goods an balloons
This place is great! The gentleman who filled the balloons for my girlfriends birthday party was very helpful, he had great suggestions and knew the product well. Both him and the cashier were friendly and helpful when it came to setting up a pickup for the balloon order. Thank you Se-Wing and Mel! Unfortunately, one of the big number balloons exploded before the party. It busted on the seam for some reason. I know I've ordered these number balloons in the past and they've never popped. When I brought it back to the store they refunded me and explained that once in awhile the manufacturer be faulty. Makes sense. Even when I got the refund the staff was pleasant and sympathetic. I'll be back for sure. Thank you party city!
Always has what we need for our partys
Good selection but really expensive
Well organized and great customer service.
What you would expect from any Party City. Great variety
Good store with ample options but found it costly
They have a good selection but I think certain items are priced to high. I also feel that there aren’t enough staff and I am constantly walking around until I find someone.
It's Halloween season, why are the staff so dead.
Halloween was the first time I've been in this store and I have to say I had an excellent experience the customer service was on key I also had my two young kids with and they also mentioned how everyone was so nice and helpful ????????
Definitely a great place for party wear n decorations.. A must place for savings
Great store
We went looking for banners and the sales lady explained where and what they had. She was very helpful
Party City is an amazing place for costume lovers and kids since it was open. Fancy dresses, ribbons, balloons, stuffed toys, glittery flowers, masks, scented oils, candles, greeting cards, gift boxes whatever you need there is a reliable place in your neighbourhood called “Party City” where you can find them all under one roof! Always better in quality than any dollar store.
Always rude, grumpy and never helpful makes for really bad customer service. This has been my experience every time I go in this store.
Sometimes cheaper than dollar store. Was surprised.
Beware of buying helium tanks from this store! They might sell u an empty one and the absolutely horrible manager might make it seem like its ur fault. I went there on Friday to buy a helium tank among other things for my one year olds birthday. Took a day off from work to prep etc. Next day we get ready to make the ballon bouquet and wat do u know, tank is empty! I call the store and the manager tells me in a condescending voice that that has never happened before like I somehow decided to stop in the middle of my day to call him and complain about something that never happened!! He said the best he can do is give me store credit smh and not without my receipt which I had lost cuz I was not planning on returning anything. Had me combing through my garbage Sunday to try and find the receipt to no avail. So now I'm out $40 + tax for nothing. Suffice it to say I'm never going back there. The dollar stores have the same stuff anyway ! U just have to find a good one. And superstore has helium tanks. I made do without the helium so I wouldn't be buying that again.
Well prepared at Halloween with a good system. Service at front counter not always friendly with older staff. Needed help with balloon and making an order. I got a finger pointing to the area of balloons available and told prices are on the banner. I would have appreciated help on making an arrangement. I've heard the same from other moms going there for balloons. I recently went and the younger staff were much more helpful.
Basically the only store you need to go to for a themed birthday party for children. They also trick you into buying too much candy on the way out.
Lots of interesting items for any occassion
As expected prices. Great selection of kids party items.
Good service, quite pricy tho
Great selection at a great price. Lots of parking.
Ordered a pinata for curbside pickup. Was quick and painless. Good service.
It has a vast selection of items that are changed out appropriately for each season or largely know and celebrated event. Good customer service aswell. I would give a 5-star if they could improve the efficiency of their employees, and their sorting of select items.
A good inventory of lots of party items for children and adults. Staff was very friendly!
Worst customer service ever. I will most certainly not recommend this experience to anyone. Im so disappointed and i will be taking my business elsewhere and will recommend to anyone to do the same
Service is wonderful the staff's are friendly and the environment is always clean and they mostly have what you need for either Parties or Weddings.
So much to see! Whatever the occassion, you will not be disappointed with finding decorations or sparkle to complete your look. Staff are hugely helpful if you need to be pointed to the right area or section of the store. The balloon selection is amazing!
Terrible customer service..there's better halloween stores with better service and cheaper prices.
One of my favourite stores
Such a great place with so many supplies! The staff were so friendly and helpful.
Staff is friendly, pricing is good, great selection.
Alot of cool stuff
My mom had bought some stuff from here and the cashier did something with the bags and didn’t end up giving one back to my mom. She only realized when home and we called for 10 mins and no one answered. Second visit we waited in line for 20 minutes! No joke! We waited less in Costco. This place needs some better service! Sorry!
I love this store for its great variety. The 4 stars, because it is so expensive.
Store is large and has friendly staff
I hate party stores, so I called ahead to spend as little time in there as possible. They had everything ready when I got there and the process was easy.
Always where I get my kids birthday bouquet balloons from. Great clearance section I found last time too.
sooooooooooooo many stuff.....
Amazing service! I was helped by a young girl named Sydney today and let me tell you, she is fantastic! I continuously asked her questions and walked all across the store for about 15 minutes trying to complete my costume with her, and she did not complain at all! I would have been very annoyed if I were in her shoes, but she was very happy to help the entire time! I suggest she gets employee of the month because I have never been held by someone so kind and helpful.
Great selection of party decorations.
I was in the store for 30 minutes and I was the only customer and no one paid any attention to me
Hate going to this place. Went there twice and will never go again! Staff is rude. Never helpful. They dont help. And when you finally get to the cash desk... they're SO SLOW!!!
Great place if you are looking for party things! Not the cheapest in town but it’s good quality. The staff are friendly and helpful. The only place I. Regina to bring things for Hanukkah as well!
Reasonable price with lots of selection
Too expensive
Quick service. Consistent and reliable products. Came to get numbered helium balloons, they had them in 3 different colors!
Came in to see if they had old-style popcorn bowls and striped paper popcorn bags. Guess what?! They did! Probably the only place in Barrie that carries this kind of stuff short of robbing the local cinema. The staff was very friendly and helpful. Directed me to the right spot immediately. Good experience. Will come back should I need something else along these lines.
Was there and had to stand at the empty till for 20 minutes. After that the service was fine
Need to improve on the quality of your merchandise if you want to charge your prices
Very clean store, pleasant staff.
the place was Amazing???? The only problem was that they were out of everything. ok, not everything but there was only basic plates, cutlery, cups, napkins, etc. left-the kind you can buy in any random grocery store. so it's kind of pointless going to the party city for cool Utensils when they only have boring stuff in stock.
Costumes all out of stock friendly staff
Busy but still had a good selection of Halloween costume’s
Good selection of event/party supplies and candy..
Great staff, all you need for throwing an awesome party!
They went above and beyond with our balloon order! On our way home one balloon popped and they had no issues replacing it with no additional cost! Great service!
The staffs in this location were very helpful to me. Found what I was looking for very easily. Thanks
There is so much variety at this store. Whatever color of party goods you are looking for they probably have it. I was amazed at how much Halloween stuff they had. The employees were helpful as well.
Always the best place for costumes and party stuff
Too expensive
Great selection!
Thanks to a lovely employee named Jacob, I was able to find an amazing outfit for myself and my wife.
Very poor customer service
There is a lot of merchandise here that you cannot find anyplace else. The staff is really friendly.
Great selection will be very helpful for my cosplay
Loved the balloons, but they refused to supply mdma and lsd for my party, would not recommend if looking for acid and molly, the ketamine tho was great
Got lots of stuff rented for our upcoming wedding. Staff was really helpful in picking out what will work for us in the decorations and stuff. Prices are very reasonable as well. Thanks to the staff.
For two days now I’ve been calling trying to get ahold of someone . No one answers the phone. It rings and rings! Super frustrating!
Staff here are so helpful, especially Cody when he went around the store to dug around the clearance parties supplies for me (without me asking). That's what you call exceeding customer's expectation.
The place to go for great selection of ballons and decorations.(pricey)
Nice variety of costumes for holidays. Also have a large section dedicated to birthday parties featuring popular themes. Banners, balloons, streamers. Tons of loot bag things and an assortment of candies. And other event necessities. Staff is very helpful.
Prices are out of this world. What a rip off!
Liked it , and lot of selection. I didnt know this was in the canadian tire chain.you can use triangle points here. Employees are nice .
Has lots of specific/themed items you wouldn't find elsewhere, but everything is overpriced.
I had a few issues getting a balloon to a friend for her daughter's birthday during the pandemic era. The manager Melissa was very accommodating and very helpful. With her help and the help of the staff working the balloon counter, my friend was fully surprised and her little girl thoroughly enjoyed her giant Big Bird.
Its an amazing store for all kinds of parties
Worst experience ever...bad customer service and rude manager...thanks to the manager for spoiling my wife's birthday as I waited in the line for 45min for my turn and then when I got my turn and I asked the cashier that I need a ballon bouquet and then she told me that I have to choose the balloon right away only then i can pay and by the time i choosed mine ballons she took some other customer and started making her balloon bouquet and then they told me I have to wait 30 more min for the order and when I asked her why I have to wait 30min more as the person behind me got her things done and left. So when the cashier can't answer me my question she called her manager and manager told me dosen't matter what you have to wait 30min as she gave priority to the lineup.. however, I was in the line too for 45min. And at the end the manager super rudely told me that if I want my order I have to wait or else I can find some other store. How can you even say this to someone. I work as manager too but I'm pretty sure I would never say such thing to my customers. As with customers everybody got paid so please respect them even tho you're tired or exosited its you're job and you gotta do it.
Love all the things I've found in the store, not just for parties but as gifts or decor for a kids bedroom. They have often given my little one a free balloon when we are there, the staff are so friendly and kind
Ok. Pricey if you don't wander the aisles and compare shop.
Happy place to be. Let's party!!!
Never ever answers there phone exstremly unprofessional they just let it ring
Big selection for things all year round. I was able to find Halloween items in March. Staff were friendly and helpful prices are a little steep. Would definitely recommend and will go again
Way to cluttered and the staff was not friendly or helpful.
The candies I needed for the candy bar were limited, (that’s why 4 stars) the pandemic played a major role in that, but all the containers I needed to put the candy bar together was ordered ahead and were ready when they said they would be. Saved a lot of time ordering and picking the packages up. All in all, great services, great for saving time, but the shelves were a bit empty.
Good variety of merchandise but it lacks help to find your needs.
????????
Woohoo ???? party ???? city ???? had alot and I was surprised to see a wide selection, but…. They to were sold out of two things on my list ???? after I went everywhere, I thought ok party ???? city ???? will have it. They had everything except the numbered candles ???? I was looking for….
Over priced
Awesome
Great selection. Ok prices.
Staff chatting in corner while I waited for some customer service.
It's an ok place for supplies, the prices vary from high to low. But if I'm being honest, the some of the staff are very rude. They spoke to me with an impatient tone.
Love party items
Loved it
It’s always lit here, Cindy is a great help to prepare you for a themed party! Thanks to the staff for helping me today!
Not impressed with the staff my family was there today (Sept 2nd ) 2017 my mom fell and hurt herself and not one employee came to assist us until I raised my voice and they all stood at the counter and watched as I picked her up off the floor.
Staff is nice. Selection is great! Gotta check every isle !
Lots of iteams to choose from and helpful staff
Cashier was very upbeat. I wish there was more help on the floor that day.
Very helpful staff and lots of selection for everything
Nice and clean during the pandemic staff was friendly and helpful.
AVOID! Manager here is awful and has a terrible attitude. Get your balloons from the Dollar Store if you need to. Mine detached and flew away outside within hours of receiving them. Terrible customer service.
NEVER TRUST PARTY CITY !!! NEVER ! WORST SERVICE EVER
They ran out of bags and gave us ones that were falling apart, bought balloons that ended up having holes in them, and bought noise makers that don't make noise. Just made a stressful day more stressful, thanks.
Well organized
This store was very clean on our visit. The staff didn't go out of their way to find us and ask if we needed anything but there was enough of them that we could find someone if we needed. They have a very large selection/assortment of colored accessories for any party occasion. This time of year they have a lot of the store dedicated to Halloween costumes and decorations. There is also a very large selection of candy. This is a great addition to the plaza.
Great stuff and cool party ideas but they never have enough staff at the tills and there is always a long line. I had to wait for 20 minutes to try and pick up my balloons, that I already paid for the day before.
Very friendly and knowledgeable staff
They have almost all party related items you could need
Amazing staff
Everything u need for any party.
Its so dark in there. Hard to see stuff in the back
This is the place comes first in my mind when I want to buy any decorations mostly for Birthday parties. They have very wide variety of choices with friendly and knowledgeable staff. I always gets help from the staff, even in busiest time.
Pretty much have whatever theme or character you could think of. Pretty good prices too. Go to spot for sure.
To expensive. Can get some of these things from the dollar store.
Many items to choose
Found everything i needed on halloween!
Let's Party
Celiac is not a choice.
I went here for last minute shopping for my son's halloween costume and was not disappointed. So many choices its great
Very similar to the other party cities, got some black face paint. However they don't have the outfit pieces I'm looking for (ie elastic corset)
Wide selection. Staff was friendly and did not pressure us to leave despite the fact that without us realizing, they had closed half an hour before we got everything we needed.
Cool place. Very well organized with a huge selection. After a few hours the cover band music would drive me crazy.
Good place for party supplies, shop here way before any holidays as the line outside gets crazy long. Staff couldnt help much and didn’t know where things were so it may not be an in and out type thing.
Expensive. Some things could be found just as easily at the dollar store.
The best place to get supplies for a party service is awesome
Great selection. Great prices. Staff is friendly. I have absolutely no complaints about this place. Help me get my act together for my show in Montreal.
Awesome place to pick up your party accessories
Great I found some sparklers but the short kind for cake not the long kind for photos. But that’s ok at least they had any!
Good
Store is alright. Direction is bad, customer service not the best. Overall a "meh" experience lol
The Staff was Eager to help and I found exactly what I was looking for. The store is extremely busy with Halloween just around the corner, so plan ahead.
I love it, so many Funny things there. It's bring up all of my childhood memories
It's a really good place for your party needs. Tons of choices for any occassion..
Definitely a go to for helium filled balloons
Great place and best staff ever
Quick balloons, great service.
Huge store with everything party related imaginable. Although I wouldn't say it is the highest quality stuff, nor the lowest price, it is a one stop party supply store.
Great store. Everything I needed plus more for a party.
Things are pretty overpriced here although there is a huge variety of things and is fun and u can find cool stuff the candy are overpriced which can be easily but cheaper in bulk barn and some of the quality of the things don't look great and can be bough for a fraction of the price in the dollar store but if u are looking for a piñata is a good place they are not so expensive although made of cardboard
Meh, low quality overpriced but clean and organized.
Good selection, moderate service. They seem a little understaffed
Great place to find party items. Prices can be a bit high but worth it in some cases for the hard to find items.
Went here to purchase party supplies one time, got what I was looking for. Great balloon selection.
Decent selection and prices but quality isn't great and it's very disappointing to see racist costumes in 2017.
I was very disappointed with my service on Birthday balloons. I received no help choosing then out even though the store was empty. The person working was rude and didn't want to help me at all, then my balloons only lasted 2 days!! The Party Store balloons are way better and two weeks later still flying.
Great guy working there.. did a great job on my balloon bouquet
Terrible terrible customer service.
First time going to this store. I absolutely love it. I will be back for all my party or costume needs
Pricey but has lots of options
Good
Huge variety of products, very organized and helpful staff.
they screwed up our address and the delivery guy hung up on us when he called, then yelled at a teen ager because it’s cold outside and told her to have a nice life cause we’ll never see him again. as if we were really looking forward to dealing with a grown mans temper tantrum again.
Even though this location is far from my house, I specifically go there because of the best customer service! You not only get fast service but a personal approach. Their staff helps you select the best balloons and decorations for you event.
Lots of selection. Decent prices.
A nice location stuff are so helpful and a lot of variety ;)
Nice decorations for parties ????
Such a cool place!
Great prices. Fantastic variety
Store no doubt is very good and you can find everything you need for your party but terrible customer service. I will never go there again because of the wrong attitude of the person on the counter. She was more interested in chewing gum than helping customers. Such people should not be working in customer service or on front desk.
Great place for party needs. Helpful and friendly staff!
they got supplies for your party needs, big location too
Top shelf, great for all parties at all times of year. Highly recommended.
Very clean store and things were well organized.
They had everything that I was looking for!
Sunday afternoon, 10 people in line with only one cashier. 3 other employees stocking shelves and couldn’t provide relief for this poor girl. Poor scheduling and cross training as they are not able to provide good customer service and made us all wait for 10-15 minutes to pay.
I should give it a 3star rating as when I asked a young man to help me get somthing of a high shelf, he just looked at me and said that it was not his department and walked away. My 5 star rating is about a you man in the meat department whom I asked if he could get me any help (I had already walked through the store 2x to find someone available) and this young gentlemen didn't hesitate he just ask where to go and he helped me. I would give that 10 stars. Unfortunately I did not ask first his name.
They have a ton of stuff, more than I could have imaged for any party! It's also a great place if you need supplies for school dress up days. Make sure to go down every aisle as items are not always where you think they would be.
Sydney at the balloon section is one of the best employees they have, great customer service
Great selection
Good place to buy party supplies and costumes. Wide selection.
Horrible service! Absolutely no stalk. No employees to assist anyone. This place needs help
The location is as good as any its just a little frustrating that the party supplies are basically the same for all childrens age groups. At 7 my daughter and her friends enjoy different toys then they did at 3 or 4. For us this means that we will have to find a new source for party bags and entertainment.
Its 3rd time for me at the store when there is a long line at the counter with only one counter open out of 6. There is an extreme deficiency of staff. Nobody is there to help if you have any question.
Not going to be blown away here (no pun intended, or did I). Big store, not a lot of salespeople for a big store, but at the same time super friendly when approached. This place will surprise you, even if it's your birthday!
Very busy and only one person on cash. He was also doing baloons. Nice guy but he was getting frustrated and overwhelmed.
Ordered balloons for my fiance's 30th birthday, when ordered they charged us for 6 latex balloons instead of 4...no big deal..arrive to pick them up and the girl pops our big balloon, we had no choice but to upgrade as they didn't have the balloon they popped. We were charged 6$ more. If your employee pops the balloon on accident and the same balloon is no longer in stock, customers shouldn't be charged the difference.
Staff was very helpful, great selection of costumes and had stock!
Almost everything you need to hold a party. Prices are resonable as well.
Friendly staff!!!
Best party store Halloween store in Hamilton area
Great for all your party supplies needs
Great place, lots of stuff for parties and celebration events
Was great
Fast and courteous service with all smiles.
Good spot for your party needs. Some items are a reasonably priced, others are pricey. Know your price points.
Friendly staff. Very straight forward layout.
full of fun ,you can buy anything for every party
Nicely located and they have a bit of everything here. Do kinda wish they had a wider variety brand wise but they do have a wide variety balloon wise with different shapes and colours. Would really like to see them get in some Qualetex balloons and pumps and higher quality balloons. There customer service was alright but it could definitely be better. Also would like to see them have more customes at Halloween time
Well laid out. Great stock. Everything you could ask for. A little light on the staff
Too expensive
Busy as heck, a bit expensive but what can you do?
High prices
A little pricey for what you get
Good selection of items! Helpful staff
Good people. Very nice service.
Everything under one roof. Good prices too!
My daughter loves this place and the staff are helpful and friendly
I got everything I needed for a themed birthday party
Staff was not well trained and looked like new recruits so the line up was big everytime at billing counter but overall they had everything stocked in so that's good.
Found just what I was looking for, reasonable prices
Wonderful customer service.
Nicely stocked well lit store that had everything needed for our wedding party.
When I called they were friendly to find what I needed and were very nice! I found it a little pricey but they have all the options.
I was able to find what I needed for my Pirate costume. They have lots of party supplies????
Nice and cheap price for all party or event stuff and great and friendly staff helpfull
Okay. I don't usually do this but I came here to write a nice little review. This place has costumes and I mean it. Imagine something like a horse with a horn? I know.. THEY HAVE THAT! AND don't even get me started on the hats. A mushroom hat! ???? ITS FUNNY. ALSO they have so many balloons, like the movie Up!
So much to choose from
Nice ???? place for any party and Occasions
Decent location for halloween gear. Slightly disinterested staff/slow service. Selection and product quality could be better. That being said, I would go again.
Lots to choose from.
Canadian Tire bought out Party City so you can now collect Canadian Tire money there.
Great products, easy returns
This store has so many more items to celebrate not only birthdays, but over the hill 40 year old birthdays etc. They have the little nic nacs amd toys to put in party bags, costumes and the decorations to to put up for the theme of your party.
Aisles upon aisles of party. It's not actually a city though, so if you're looking for hotels and restaurants, no dice. Pretty much every festive item you need and many you don't need, too.
Helpful but quite slow
Heave everything I needed for my daughter's birthday party but coat a lot for balloons
Nice store and staff. lots of variety and great when they have sales
All Your Party Needs Under One Roof!
Anyone that gives my son something free while I shop gets more points any day. A free ???? and he was in mini heaven, thank you to the manager at Party City Oshawa(can't remember his name but I recall he was training new hires earlier that day). Kudos!
Good selection. Prices are a bit high. Coming here during the week is ok. There’s always a line up at cash. But weekends! Forget it! I order my balloons for occasions here because they have the lowest price. But the balloons are never ready at the time we ask for. They only start blowing up balloons when we arrive. This severely throws us off schedule! Come earlier than you need the balloons!
You get most things party related here
Big.
Surprisingly good stock of costumes in mid-June! Lots of staff and they were friendly and helpful.
The store feels like it has everything you could ever need for your event. Prices vary from affordable to "I can't justify paying that much for something I'll use once"
They have no flags and I had to wait in line with one other person because they don't know how to count back change... Took like 20 min for someone to get up there to help the poor girl...
Didn't have the item but they are shipping! Cool!
Large store with a huge selection of products!
Is a party store ...the Halloween staf should be there all year...
Helium does not taste very good.
Great place for all your party needs, Today they have got collection of Halloween decorations, getups and more
My biggest pet peeve with Party City is alot of the merchandise is hanging from heights a 5'10" cannot even reach. It was easy to get things down but to put them back when you decide its not something you want resulted in me just laying it on the shelf cause I coulden't reach the Peg. I was only able to find 1 staff member working in the whole store which I thought was funny because there are 6 or 7 cash registers up front coulden't ever see them needing those. Check out was quick and I got what I needed so overall satisfied.
The best on town
Too much if the stuff is throw away junk and too license themed (Marvel, Disney, etc). Some generic themed items would be nice, and better quality items would be nice.
Please big and nice and clean, they have good things for party ????
Great time for party items
Friendly staff helped us find all our Halloween gear in the correct sizes lots of free parking and easy to get to.
Me.. always unorganized and dirty
Selection was crazy. If you have a kid this is definitely the place to go for a birthday. The store is also very well organized. Only down side was other then at cash I didnt get much help while looking around. Would still recommend it tho.
Always have what i need at a fair price
Really good to get party supplies but lost a point due to high prices.
Purchased my Son's Halloween costume from here. While they where busy, they had all I needed.
Awesome
Great selection of party supplies and candy
Essential party items available under one roof. I found what I was looking for ????
Everything you need in one place
After 10 hour every ballon Is going down
I was looking for something very specific. The lovely lady there went out of her way to help me find it. She even accepted my hug of thanks :)
Lots of fun items!
Great selection of anything you’d need for a party. If you’re looking for matching balloons, napkins, party hats, etc... lower prices can be found, but nowhere has the same selection
Good place to find all you need
The party store is better if you're looking for more durable costume stuff. But it youre looking for cheap stuff thats like a one time use, this place works fine.
big and fun store
Small store. Not very much selection. Ultimately I kind of found what I was looking for but it's very pricey .
Ruined our party! Party City got the date wrong on our order and did not have stock to fulfill the order. Absolutely ridiculous! Don't rely on Party City for your party. Do it yourself for a fraction of the cost and a lot less disappointment.
They have lots of costumes for Halloween and a wide selection of party suplys but they didn't have what we where looking for and the prices are high with some of there outfits and they need a bigger parking lot as its hard to go in and out
Great service and selection.
Affordable
Staff here are always so friendly. Love shopping here for Halloween supplies.
Lots of variety ????
All your themed party needs under one roof. My complete luau was here.
Perfect party planning location
Loved it
Lazy workers took her 30 mins to fill 5 balloons, 1 other customer in the store. She said it's busy.
It was a zoo! The stuff they sell is good and all but the line up does not move as quick as other busy stores do.
Balloons are never ready on time. Slow service.
Very rude staff, totally unhelpful
Everytime I go in everything is so organized and everyone is so helpful! Suggestions are even offered based on party schemes! I don't live very close but I'll always take the drive, plus the prices are very fair!
Great Halloween Selection and the prices are reasonable.
Nice Halloween collection there for 2020
Expensive
If your having a party or decorating a celebration this is the place to get all your stuff. Always come here for the amazing selection of products.
They have everything you need for a party, PERIOD!!
Good store
Good collection for parties
They've got party things
Great variety of products at a fair price!!
Online has an adorable cat in the hat costume for babies. When I made it to the store there was no such costume there, double check on the website and they updated it within the last day, online only. Had they said that from the beginning I could have skipped going there instead of waiting a half hour drive and gas for nothing.
Decent selection
Tons upon tons of stuff for every possible occasion. From Halloween to themed birthday parties, party city might have what you are looking for
Twice now I have shopped at this location in the past month for supplies (first time was for wedding shower & yesterday for twins 1st birthday supplies well over $120 each time). Both times I tried to connect to their wifi to display my coupon and both times my phone got messed up and they wouldn't honour a coupon and I was unable to get my phone to work for the next 9 hours. The cashier just said "oh it happens with Samsung's when you connect to our wifi" I just got my phone last week!! Not impressed at all and definitely shopping at the dollarstores
Wide selection of events for parties both large and small. They rotate their stock often so there are always plenty of seasonal party items as well.
This place is great. Tons of selection, and new seasonal decor all the time. I love the candy selection.
Very much aimed at children's parties. A lot of cheap plastic decorations and costumes. A few wedding items that were of poor quality. Dollar store for parties.
i always go here when i prepare a birthday party
Great place to get party supplies without breaking the bank
Great selection and helpful staff. The goto for part supplies
Friendly staff
Everything party at good prices
Located at Heart Land shopping centre. Got some good deals in Five Night at Freddy. One place to go for all your party planning needs.
Plenty of decorations to choose from. Prices Rance from $ to $$. Not dollar store prices. They were mostly helpful. The manager seemed very stressed with a runny nose and a facial rash. I felt badly for her. They have recently relocated just past Devonshire Mall.
The best place to go to for any party or special occasion! I always find something I didn’t expect! Now that we are back to celebrating, you guys should be on GetintheLoop to show everybody what you have!
UPDATE (3 STARS IN 2021): Since Canadian Tire Corp. took over Party City in 2020, the balloon quality is atrocious! I spent $30 on my last balloon bouquet in Nov 2020 and the balloons were starting to deflate within hours. We contacted the store and were told that they don't guarantee they will last longer than 24 hrs! At those prices it should last longer than a day or half a day! After 12 hrs, our main foil balloon was halfway to the floor and the latex balloons were slowly deflating, shrinking and drooping. The store kindly gave us a replacement bouquet the following week but we were stuck with the defective ones for our party which was incredibly disappointing. Then the replacement bouquet deflated even faster than the first one! Party City balloon bouquets used to last weeks and months in years past which is why we always get our balloons there for parties. Canadian Tire is obviously using a cheaper, more inferior helium than when the store was owned by the American Party City chain. For a recent birthday party in Jan 2021 we got our balloon bouquet at the dollar store and it looked amazing and the balloons stayed full and tall for weeks. The best part was that they only cost $8! I'll never get helium filled balloons at Party City again! The quality is so poor now that it's essentially throwing your money away by buying their balloon bouquets. I'm expecting the price of everything else in the store to go up as well and the quality to go down now that the store has changed owners which is disappointing since it was such a great store before. ORIGINAL REVIEW (5 STARS IN 2020): Super nice, helpful staff! All 3 staff members we dealt with were excellent and even helped us save money which was a nice bonus. Great customer service and pretty good prices. Need more elegant options for baby shower decor and balloons though. Most of it is on the cheesy and tacky side. There are nice elegant wedding options but not for baby showers which is disappointing. But it's so nice to be able to get everything all in one place, including balloon bouquets
Customer service and selection is generally good. Check your balloons before your event, some of the staff get lazy when filling them but they will exchange/refund if taken back
Great stuff but needs more staff! :)
This place has Everything you could possibly think of. If you can't find it the Friendly staff are Always there to help you
It's always a party going here. They have a lot of balloons, pretty fun party stuff
Cool got Moana costume for my kid
Great store !
Great place for all your party goodies to brighten up the place for a birthday
Ok party store but did not have what I was looking for. Checking out was a crowded and not organized.
decent but hard to find staff for help if needed.
(Translated) You find everything, friendly attention and plenty of parking. Although I do not think it is the place with the best prices but they always have everything (Original) Encuentras todo de todo, atención amable y mucho lugar para estacionarse. Aunque no creo que sea el lugar con los mejores precios pero siempre tienen de todo
Wide variety but expensive
Helpful staff. Tons of selections
Stopped in today to look at costumes for my two children. Found everything that we were looking for after not being able to find the costume my son wanted anywhere else. Also staff were very polite and helpful, they helped us find everything we needed. Will definitely be returning for kids birthdays or other events in the future.
Love party city! wish they had more sales. They do have the nicest party supplies
This place has every party decoration, balloon, costume, plate, etc. you can imagine. If it isn't here, it doesn't exist. The store is very clean and despite all of the small goods, very tidy. The place had only one staff member visible, so I had to hunt on my own. I found what I was looking for, and felt a certain personal victory.
Nice place to get your Halloween coustomes from! They also offer a different selection of items for parties and different occasions.
Anything and everything you'd need from kids parties to adults parties. Seasonal selection is awesome especially at Halloween. Candy and gift bag area is second to none in Regina. You want balloons this is your store!
Great to be able to get costume supplies outside of halloween season... thank u
They have all kinds of great stuff.. unfortunately the items are over priced for such cheap quality - easily broken, and quite flimsy. Definitely one-time-use products, for the most part. This location also seems to have a lot of "helium shortages"..
Quick service.
Store is great, you can find almost anything you want for a party. I've just been disappointed by the lack of smiles (and sometimes politeness) from the cashiers there.
Everything you need for all your party needs all in one place. Aisles are organized by themes and colors making it very easy to find everything you are looking for. Friendly and helpful staff.
The cashier was super sweet and accommodating! I was looking for Minnie Mouse ears and she informed me that they had just taken it down to be shipped somewhere else. I asked her if she could find out where it was being sent to and she called 3-4 stores and her manager to find out that location for me. Lucky for me, the boxes weren't shipped yet so she went to the back and got me all the different sizes and styles! Not a lot of people would go through that hassle for a $10-12 sale but I was very taken aback that she went through that trouble. Super impressed!! I would recommend that they have more staff on the floor. The staff is usually at the cash only so if you have any questions there is no one on the floor to help you out which means you either line up to ask a question or you can awkwardly as from the side...
A little disappointed. Didn't find what we hoped for but they were also transitioning to a new location.
Great selection
PARTY CITY!!!!! I adore party city, this one is no exception. Clean, well maintained with a friendly amd helpful staff. Great for all your party and costume needs#
I tried to avoid this place thinking it would bankrupt me. To my surprise they were a bit cheaper than their pop up competition. The selection is a bit limited to mostly costume accessories. However we found what we were looking for and for a good price. The staff are nice and helpful. The only problem is their checkout area is a long cramped area. Where people have to lean over the counter to let others by. Other than that. I can't complain.
For MOST of your party needs
Everything in between and over what you need ...very kid friendly ????
Perfect place to find party ???? supplies!
Found some of what I needed for an upcoming social distancing baby shower but had to leave. I was the only person in the store with a mask on. Not even the employees, who were elbow to elbow, chatting, had masks on. I have a daughter with severe Crohn's disease, another daughter who is 8 months pregnant and my Mom is 94 next week - I WILL NOT risk their health because this store does not have enough respect for their clients to provide a safe environment. I headed to Walmart, where 80% of customers and all staff had masks on! ????
The store was in a bit of a hot mess of organization. Staff tried to be helpful, but I just found the item I was looking for, by myself.
I mean the prices are a bit high, but DAMN do they have a selection! Not only do they have the party basics, but in like 20 different colors.
Great selection of items. Like their clearance sections
Great for Halloween costumes. Long lines is you wait until last minute.
Great inventory and layout!
They have good variety of party stuff but I find their prices are a bit high
The 3 people we spoke to looking for help were horrible, no help, no enthusiasm, made us feel like we were a burden, and there were only 3 other customers in the store so it wasnt crazy busy.. if I didnt like the products it would have been a one star for sure
Party City is okay, they have a wide range of party items. You can get the hook up but I was a bit disappointed that I wanted a particular character items for an event and they didn't have it.
Big, spacious, colourful and well laid out but didn't carry qualatex balloons.
A very odd location but fantastic store. Helpful staff, clean and stocked with lots of parking.
It's a great place for party's xD
Great selection and pricing, was able to construct a prize winning doctor doom costume out of things sold here.
One stop for all your party needs. Good location and helpful staff.
I bought a balloon here. It was a very nice balloon. It took 15 minutes to have it pumped with helium. They also have nice Office Decorating Kits and EXTREMELY LARGE rice crispy crackers!!!
Well stocked and organized. Party City has ALL your party needs and more! Friendly staff and great manager!
Very complete assortment of party decorations
One Stop Shop for all the party stuff.
Large selection
line ups too long only dealing with balloon orders
Plenty of everything, costumes,party stuff.
No hellium
Short little red head gave me a look I am hoping to see twice. Boom
Has everything you ever need for party supplies but at a high pricetag
Huge selection of everything for any party you can imagine, and a tonne of other things that you never knew you needed. The staff are all helpful and friendly and the store is immaculate and well organized. There is also a huge parking lot with accessible parking and entrance. I gave them a 4 out of 5 only because their prices are a little high.
Wonderful one stop shop for a party
Decent prices and a large variety of stock.
More balloons
Got a variety of stuff for my 6 year old's birthday party
Here year around
Amazing store great layout lots of selection
Obsessed! As an adult/mother I step into this store and instantly giddy with 4 year old excitement! No matter what occasion, or if you simply want to buy their perfect supply of candy, this is my place! The staff are amazing, and even when it’s Halloween and everyone is buying massive amounts of candy; they still have a smile on their faces. ????
Horrible service too me forever just to get a balloon refilled. Too busy hanging out chatting to get work done.
A very good store for birthday parties everything it's a great place go ahead enjoy yourself
Decent place but sadly not enough cashiers/merchandisers wanting to hop onto till when there's lineup going to the door.
Not like it used to be but still one of my first stops for birthdsys, holidays, and more!
Nice staff. Friendly and knowledgeable. Baby shower selection more limited than I expected though. I made it work.
Excellent selection of party needs for all occasions! Awesome sale items. They have Halloween stuff even when it's not Halloween!!! HALLOWEEN STUFF!!!! Also enough helium balloons to take Dorothy home!
Wonderful customer service and they are dog friendly ♥
The WORST manager ever. We ordered the 2balloon bouquets for the birthday on the weekends. But no one tells about the detailed information how long the balloon will be stay. The manager insists every cashier has to inform the detail when we buy it, but no one did it at all. She doesn't listen to what we say and only insists on protecting herself repeatedly. Super horrible experience and feeling her attitude. No apology for any word from her. I don't want to give any of the stars to give the point. It's a lower than 1 star their services. I will never come back again this store unless the manager is still there!!!
Not enough cashiers
Store is well laid out and products are pretty easy to find, but some of the staff are rather brusque and not very polite.
We like the balloon selection they have. You can get fairly large sets of balloons for various occasions for reasonable prices.
Popped in to see if I could get some balloons for my sons birthday and they helped me out and hooked me up! Turns out its much cheaper to buy a bouquet of balloons, and they get filled for free. They have tons of candy, costumes, party favors, carnival games.... everything you need and MORE!!! I will totally be back!
Dissapointing choice of kids items. Also bought a Black Panther Mask for $16 which turned out to cost just $4 at Dollarama!
Ive been to the shop and Fiona was just amazing ! So kind and so helpful she almost did the party's planning with :) i really appreciated her help thank you/ TRN122
Went In to the store in Windsor yesterday. Asked the a female staff member for help seemed I was bothering her. Not one person offered to help me or show me anything. When I went up to pay the young man with long straight blondish hair also seemed quite annoyed to ring us out. Such an unexpected unpleasant experience at “party city”
Everything you need for a party in one place. Costume selection expands around Halloween, and it's the only place I could find a wide variety of Morph Suits!
IT'S PARTY FUN
good place to kiss a person. with my. girlfriend (I have one)
They have everything and more you could ever want for a celebration here!
They discriminate against people with gluten intolerance and celiac disease. Still a good place to get lots of party things with after the video that was released for the Super Bowl in 2017 I will now be going to Walmart and anywhere else to get my products I will not give my business to people that discriminate it doesn't have to be discrimination towards me but discrimination in general I do not like.
Cool place to find fun stuff. Not always the best quality, but nevertheless for temporary accessories, it does the job...
Very organized and well thought-out. Only issue is the teller wasn't really paying attention to the question I asked and then had no idea where anything was.
bad customer service
I found everything there
Great selection of popular Disney and Nickelodeon kids character items. Not much in the way of Canadian cartoons (no "Justin Time" options, for example) hence the 4-star review. Anything disposable and party-related, and you'll find it here. Every item can be purchased in any colour, including plates, napkins, cups, cutlery, gift bags, table clothes, etc. Lots of variety of helium balloons in both regular stretchy and metallic.
Great service. With a huge selection of costumes to choose from
Amazing selection of products here! Staff can be hard to find when you need help, but they are friendly
We ordered some balloons for our daughters sweet 16 birthday. The staff here were very kind, quick, helpful. Everything we ordered was ready ahead of time. We’ve ordered from them before and will definitely do so again!! Thanks for making her day a little brighter!!
Whatever you could possibly want for any type of party!
Return policy is kaka but costume was dope
Has pretty much everything you need to throw any type of party, but the place is always a mess and popular items are often out of stock. Staff is good but not exceptional; sometimes it seems they’re more interested in personal conversations than providing better service. Oh well
Great spot to get party stuff
Best service! We were shopping for gender reveal party today and stuff helped us so much, thinking ahead on every step so we can't find out the gender before party.
They were helpful when getting items put on hold for future pick up
Great place to get helium balloons for any party occasion. They also have lots of decorating and party favour ideas. Staff is always friendly and helpful.
Have oodles of things all the time.
Finding the prices a bit high. Did not find what I was looking for.
It's awesome for costumes on holloween or school plays, priced are very high though.
Great prices
Found every decorative item needed for a party
Good selection of party items, no complains on that. Staff is friendly and welcoming.
Nice collection
Lots of great stuff to choose from if you host a party or just love dressing up with little ones. You can find everything for any party be it baby shower. Theme based sections and it's colorful displays make shopping fun.
Very well stocked party place
All your party needs under one roof
Large selection compared to other stores.
A little on the pricey side but they have everything you can think of for parties or weddings.
Good place to find everything
Saturday afternoon, one week before Christmas, only ONE cashier working. And also one of the slowest cashiers I ever saw. 30min wait to pay for two items. Disaster....
Party City I have to say is the best place to go to get any sort of party supplies where it's a 70's party to hosting an NFL party. They literally have everything and if you can't find it , they will have it on their website. The customer service was great, he was very happy to help me and give me added information. I would recommend shopping here as well for Halloween. No matter what, they have it!
Found a few things nemo for the babies first birthday. Pleasantly surprised for such an old movie
Love shopping here! Whether it's for one if my kid's birthday parties or Halloween you'll always find what you're looking for!
Good prices on party stuff. Better than the dollar store.
We got a lot of our supplies for our stag snd doe here. Tissue wrap, balloons etc. Some things you can get cheaper at other places so just know your prices. Their selection is amazing though for any event and i recommend them!
Great selection of Halloween costumes with great customer service
Good
Extremely friendly staff. Great selection of quality products.
Wide range of selection
My go to place for my party needs. Tons of supplies for any occasion.
Always open so great spot to eat after the club
Awesome store to go to for party items and favors
Awesome stuff at great prices. Love this store!!
Always have things you need for parties.
This place is my go-to for all things party and halloween. The staff is friendly and helpful, the selection is great and the prices are right in line.
Definitely busy at this time of year but the selection was a slim and not a huge variety of things to pick
This is a well stocked store it has a variety of things to choose from for a party, and the price is reasonably good for the amount you get, sometimes the wait time for the check out is slow, but aside from that everything is good with this store.
Great for party supplies you can't find at dollarama
Planning a party. Go here
Great store with all your party needs! Also festive decorations, costumes and decent prices too!
Everything for everyone!
Fun place. Plenty of Halloween costumes and if you are looking for helium party balloons they have a huge selection.
Very huge variety of products
Good selection, neat and tidy Great for finding things for specific themes but for more generic items stick to dollar store to save $
Terrible service by both the cashier and the manager. I bought a Princess Sofia tiara, it was the last one and it doesn't work, I asked for a discount, the manager came in a really bad mood and gave me .50¢ discount!! Can you believe it? She didn't even looked at me, she was so rude.
If you need party supplies this is THE place to go. Almost any theme you can think of. Balloons, decorations, candy and more
Downfall..nothing ever in stock
Fun place lots of selection
Excellent selections of party "stuff". They also have it organized by themes (anniversary, girl's birthday parties, boys parties, St. Patrick's Day, etc, etc.) They also have a huge "grab bag supplies" section for loading up on grab bag / birthday bag goodies.
They moved from Fairview plaza to next to Cineplex. I like this store than before location. Because, it is easy to find it. And good organized! When I came there makes me always happy. It's a fantastic shop!
Always love going to party city and we got beautiful costumes. Thanks Party City
Good place for kids, party, events,… Especially when you need to find costumes for Halloween.
Wow, walk in this store and get everything you could possibly need to put on just about any kind of party you to. No it's not a place to have a party but if you got the venue they got the supplies to do it. Reasonable prices on really cool looking large helium balloons with so many themes. Omg the variety of candy, napkin and table accessories in so many colours. Cards, invites, favors....... My only complaint about the store is they only had one checkout person and there was a constant line of about 5-7 people. The wait was long but she was very apologetic, friendly and helpful. It's a one stop party shop!!!! I would have given 5 stars if the wait wasn't longer than Canadian Tire, lol. I read some of the reviews as I usually do before I go to a 'new to me' place and laughed at "You can't have parties here!!" I totally recommend this store of party supplies to everyone.
Very good selection.
I got my old grandma Glenda costume for DnD
Great selection of balloons and party supplies
Very expensive compared to other party places. Staff is not very accommodating or friendly.
Service is spotty, but they do have everything your party needs
Good selection with decent prices on a wide variety of party gear.
Their selection of different party items is awesome! The prices are great and the staff is super friendly.
Good one
Lots of party supplies, quite pricey.
People there are very nice and helpful and professional, is recommend to everybody, prices are reasonable as well
Perfect services ???? , and good stuff..
Was ok..thought they'd have more variety of birthday supplies for a toddler.
The manager Alexa greatest person you’ll ever meet super helpful always going to come back. Best store ever!!!!
Nice variety but very expensive
What ever you need for a celebration....
Great ballin and treat bag selection
Great place
Has everything you need but tough to find anyone on the floor for help. You usually have to go back to the counter.
Perfect store to buy everything for any occasion.
Bought a Santa suit. Staff were very helpful. Some good deals to be found as well
Here is awesome!!!! Every funny thing was there!
Good customer service, no problems!
Everything you need is at this store
Great service and options
Navigating their website is a nightmare!! But, one of their clerks, Hailey was extremely helpful!!
Good customer service. You can find what you are looking for
Big selection of party supplies although can be highly priced.
Little pricey but good
Stopped in for Super Bowl decorations...all good
Anything you could want for any kind of party. Checking out might take a while if it's busy.
Lots and lots of stuff for good prices they were the only ones with the stuff I was looking for except the costume but everything else was there that I needed and so much more other things we crest
Amazing customer service! Super helpful sorting out my canadian tire money confusion!
Huge selection to choose from.
I usually go here around Halloween. It has more costumes than anywhere else in the Belleville area.
Awesome selection for all ages and the staff was helpful and very nice ????
This Party City is the best one . Everyone of the staff is great . Extremely helpful. Keep up the great work☺☺☺☺☺☺☺☺☺☺
Helpful and friendly staff
I've found everything for my mom's 80th birthday party!
Great selection for candy and halloween costumes.
My go to place for party needs. The best thing is they email the receipt to you. So if you need to return anything, it's very handy to give your email address.
Massive selection of goods, but only a semi-helpful/friendly staff.
Good supplies but overly priced
Lot of stuff
This one is always clean and staff are very helpful
They really have everything to party. Even Halloween costumes...anything you'd see at Halloween stores they had it, and everything else you can think of to throw any type of party! They also have a wide selection of helium balloons and the helium on-site. Some prices are more expensive, but some are just as comparable as any other store.
Went to pick up monster Mason Jar customer service was outstanding
they have everything & anything you may need for whatever celebration! they make beautiful custom balloon arrangements too! I've always had great customer service at the Preston Crossing location :)
Very busy day before Halloween very nice staff and selling out fast of there costumes
Always a fun place to go. Love the candy options.
A kid's party? This is the goto place
There is a wide variety of themes in store for many different types of party supplies. In the kids section, a few of the popular themes are out of stock for plates, napkins, etc.
I was with my mom and my wife to buy balloons. One was for my dad’s 60th birthday and another balloon was for my wife’s babyshower. The asian guy from the cashier was accommodating and helpful. He was helping us to choose the right balloon. Everything was fun, until someone that works there blonde, fat woman told us to shut up, because she was on the phone. While in a current shock, I answered her back and told her that we did not know she was on the phone while we were getting help with the balloons and told her that they should prioritize their costumer first. Her approach was very rude! We waited in line for our turn like everybody else and we didn’t expect such inappropriate behaviour! >:( All nice workers except for that rude karen blonde old lady.
The customer service is quite good. The collection is less than what I expect. Hopefully they get stock soon.
Great selection of everything.... But the girl working the balloons desk (no name) needs to at least fake smile...
Shout out to Raz, you're awesome girl! Thank you so much for helping me out with my last minute event. From the lady with the LETS EAT balloons
You find everything you need for your parties, all the themes but the service is a bit lacking.
Great place to get all your party supplies and balloons
Awesome store to organize and get supply's for any party
Great store if you wanna buy party oriented items at dollar store prices BUT I called to ask one simple question and not only did the lady find a way to be unpleasant but right after I said goodbye I realized I had another question so I cut it off short but she literally said “k bye” and slammed the phone... now that we’re in quarantine and our lifestyles are changing employees need to realize their cx service matters because now all I have is a sour taste from a harmless question about the store.
Couldn't find anything I needed other than some colourful balloons.
Definetly great for party's stuff!! There are Halloween costumes and differnet candies!! Loved it there!!!
Great staff, always helpful! I go here for all party supplies
Awesome selection of party supplies and great ideas!
????????????
Didn't find what I was looking for. Had a masquerade event and the aisle were half empty!!
I like the colours the candy comes in, specifically purple. Unfortunately it's breaks down to just jelly beans, gum balls, M&Ms, and jawbreakers.
Great for what it is, i.e. disposable junk for just about any type of party. For example, every possible type of balloon and every size and color of disposable plate imaginable can be found here. Well organized and well stocked. Also extremely depressing when you think of all the waste created.
Good selection. Helpful staff. Not a lot of staff but understandable for that type of store.
Very helpful and friendly staff. Organized and well-stocked. Costumes, balloons, candy! Fun to browse!
Huge variety of party supplies! Good prices, staff are helpful.
I stopped in to purchase Easter Decorations for a family gathering. Jay was my cashier after she totaled my sale she said "if you spend 17 cents more I can give you 20% off your order" Thank you Jay!
Huge Selection and the man that was working was very helpful. My only complaint is that they didn't have what I was looking for . I was wanting fish/ocean themed party supplies for my friends son. The Halloween supplies took over alot of the floor space. They offer balloon packages that include the helium but.being from out of town and planning ahead meant they were useless to me .
Best place for any costume!
Expensive but has everything you need
Lots of good items. Better option for party themes
Got everything I needed for my kid's 1st birthday party. Amazing selection and good prices.
Great Collection also staff is nice.
Great for party supplies
Just getting balloons for #SmallBusinessSaturday blown up. They give you ribbons in the kit, but party city was nice enough to include ribbons coordinating colors free of charge. Definitely made the day start off well.
(Translated) Balloon Kingdom, PARTY atmosphere (Original) 气球王国,PARTY 氛围助燃地
I just went to the liquor store located in the far back of the pub, the staff member was really friendly helpful and knowledgeable. Great little establishment.
You're going to have a party, they got the stuff to make it happen. Whatever the occasion.
Good fast help. Clean store and friendly people.
Lots of great party items to be purchased.
I always find all my party supplies here! They even have mini helium tanks!! They have everything you need for an amazingly fun time for any occasion! Shop here a month ahead in regards to Halloween though.. it's extremely busy then.
Good price for good quality items. Everything you need for celebrations they have!
We were looking for piñatas and found some. I like how everything is sorted vy color and ages
Party City at Kennedy Commons has some knowledgeable staff and some helpful people. Items are picked over more often than other Party City stores because of its central location.
There are many things out of stock and in disarray while they're undergoing renovation. I'd wait until renovations are done before visiting this location
The store was empty yet the staff was really not interested in helping. In a store containing mountains of very similar items you would think the staff would walk you to the area related to your needs, rather than point to an aisle and say "it should be down there". General friendliness is low.
Great place!
Everything for your party.
Very good!
This store is clean organized well and has a great variety of party supplies. I have to say that the staff wasn't very friendly. They did not great you or ask if you found everything. For how expensive most supplies are it'd be nice to feel like my business was appreciated.
Very nice staff was doing sanitation to the carts and gel at the entrance
This store is well laid out and has lots of product available for any occasion. Not a lot of staff available but the sections are well marked. Things seem pricey for what they are.
Wonderful selection of products. Can't wait to see what they will have at Halloween
Not the best party city I've been to but this location never seems to be too busy. If you're planning a party with a branded theme, visit here. I've bought balloons online (elsewhere) and 40% of them popped so I think if you're after nice floating balloons, come here.
Good prices.
i lov this plac i wentz two this plac tooday four my 76st birthdat suplies. Twoday is my birthday and i celberated it at this plac with all of my bets freinds
Got all the birthday party needs
One stop shop for party planning junkies!
Great place! Helpful and kind staff, great selection. The only thing that needs improvement are the rude customers!
Okay place, great customer service from the reps on the floor, okay selection but couldn't find simple things for Halloween like a devils horns or trident
There are friendly staff
Wasn't a ton of variety of what I was looking for but the store was very clean and organized and friendly staff!
Cool
Expensive..but worth the visit
I bought these plates, cups and cutlery sets from Party city and I was so satisfied with the purchase. The colors and shapes are pretty, they did not look like plastic at all and their material is amazing. Would definitely go back there when planning another party!
Great place ...essential stop for every party.
Helpful and Knowledgeable staff. Excellent selection of products
They alot of items but they don't have any Islamic celebrate items same Toronto
Great customer service!
First time shopping here, employees wew very helpful, they made this for my daughter, thanks
Great selection and really well stocked
Great staff lots of supplies in all your party needs
Amazing staff
Lots of party stuff and costumes
Broad selection, and half decent prices. My usual go-to place for Hallowe'en costumes
Cool store
Helpful customer service.
What a great store with EVERYTHING you could think for a birthday party or special event
Very expensive and things are often out of stock.
This store really has few party things in it to make it interesting.....
Didn't have what I was looking for
I love Party City as a whole company! But this particular location NEVER answers their phone. I've been on the phone trying to get through for the past 2 hours. I don't know what the problem is at the moment, but I placed a couple of orders that are for a later day...but the confirmation email stated my "Order is ready for pick up!" True is the orders are for a later date. This is why I'm trying to call the store to reach out and discuss my orders.
Staff was very helpful as always.
Friendly helpful staff quick check in and out great availability of products at great prices
I cannot think of a better place for costumes and various party favors. Huge selection and you can order online and pick up is straightforward. The huge variety is what I like the most and prices are quite reasonable too. I have gotten quite a few costumes from here for my boys from here, always had what they wanted and for a reasonable price.
Great place to get everything what you need for your party!
Very helpful staff. Many of the same costumes as Spirit carries, but we found prices to be up to 33% less.
No fog juice
Stood in-line for 30 min..Bought a pair of Mickey Mouse gloves for my sons costume.. came home and took them out of the bag.. one glove is missing and the other has a stain on it. I was also not given the receipt. Also grabbed a bunch of things for the real project out of a bin labeled .50.. when I checked out maybe 2 of the 15 things I got were actually .50
Gosh.. they have everything. And fantastic staff!
I walked into this place not really knowing what I was looking for , I found all kinds of great ideas for the 40th birthday party I was buying for, this is when the staff kicked in one particular lady saw the lost look in my eye and came over, she set me up with balloons explaining transportation and set up once I got home . I will definitely be back again prices are very reasonable especially for a specialty place I was very surprised and pleased with the experience
Great store if you are looking for an all in one place. Prices are cheaper at dollar store but customer service makes up for the difference.
Great
Shut down not worth money make supplies from scratch
Great selection of party stuff.
If 0 stars was an option that's what they would get from me. First time being there, 4 people in line and only 1 person working cash while the "manager" or whatever she is did little to nothing. I was in that line as the 3rd person for almost 20 minutes while they talked and talked with customers. When it was finally my turn the casheer rushed me and had a bad additude. They have great things there If your theme is some movie or show that's recent. Ridiculas prices and nothing that fit the birthday parties theme. I am unimpressed with the service they gave me. Wouldn't recommend and will likely never return.
Today, I spent around 50$ on a banner and balloons and when I got home and unrolled the banner I was very disappointed. There was a huge ink blot on the banner and the print job was very streaky. I’m mostly disappointed that the staff obviously saw these issues with the banner and still thought it was an acceptable product to give to a customer. I would recommend going to another location or even trying another party supply store altogether.
Understaffed so was rushed through order. Time to look for a new balloon place
It's huge, and they have so much stuff! Even a whole section just for candy!
Great selection of candy and supplies
Long wait, though was short queue
Awesome selection of all the things you need to make your party memorable
Came for a single large round balloon and they had them set up like a pick n mix so I didn't need to buy a whole bag of them. I appreciate that.
It's amazing there
Great party supplies and awesome themes and designs!
Whips, handcuffs and bright pink wigs
For my 30th birthday I went here for all my decorations and they literally had EVERYTHING! The girls behind the balloon counter we SO helpful beyond just the balloon set ups! Thank you ladies!!
this place is awesome. great place for more then just party supplies.
Good variety
Great costumes
Awful customer service. The girl was very rude and unprofessional. I was looking for balloons for my son's BD. She showed me balloons like she was doing me a favour. There were 8 balloons in the package, she filled in only 6. When I asked her about two more, she was surprised I asked. She hid them already and said she thought I didn't want them. Then she didn't want me to see how she inflated the balloons and when I came over the other girl told her to put less helium in the balloons!!! And finally, the manager is a nice girl but she has to think seriously of changing her stuff. Otherwise, the store will go bankrupt!
Huge selection of party supplies for various celebrations including birthdays, weddings, Halloween, and themed parties. There’s things you can get for party favors, a huge selection of balloons, napkins, cups, random decor, milestone birthdays, various colors of bowls and other plastic dishes, confetti, milk chocolate edible candles, gift bags, party games, sports themed stuff, plushies, and so much more. Seriously so much here. Some shelving spots are empty so I wonder what would be there normally. Not very busy. Would be cool if they had some sort of sustainable program they ran for their items as I imagine a lot of people treat these as one-time use as they are for specific events, but some items could definitely be reused and then maybe offered at a discount.
good selection but expensive
Great place to get almost everything you need to throw a successful party.
Got everything I needed for a wedding party right there
Too long waitting time
Great selection of party items and good location
Stop in here looking for ideas for a birthday party. Staff was very friendly and helpful. Everything you could imagine for any type of party or event is in this store. Amazing!
Went in on a Friday early afternoon to order 4 -26" Individual balloons. By the time i made it to the cash register to order, the cashier next over overheard my order and as I was being rung up ,announced they were not taking any more balloon orders for the following day! SERIOUSLY 4 balloons? Your in the business of selling balloons but can't. Thanks for nothing, took my business to Tims Party Rental, quick phone call confirmed I could just purchase when I arrived, any day, anytime. My money will continue to support the small local business, who knows about customer service.
Big, but the staff were helpful and friendly
Before this place opened, I found myself driving to Toronto to a store on the lake shore for anything Halloween/Party related. This is much closer. They might not have the same selection of costumes, but they are on par everywhere else. I buy themed plates, cups here for Birthday parties and even build the goodie bags in their goodies idle (yes it's a whole Isle, just remember you're an adult or it's going to get expensive ????) They have themed hats and t shirst, pretty much anything you can jam a licensed image onto. Balloons with Helium. With helium on site, not the fill your own...how the heck am I gonna get Helium to fill it like other stores. One of my children needed to be Rudolph at school, naturally he didn't tell us till the night before. The staff was amazing helping us find him a glowing flashing nose and reindeer ears for his school play. They saved the day for us. As a manager myself who finds it difficult to hire good people, I would be happy to work with these people.
What an amazing store for your party /celebration /Halloween needs etc. Call in first and be specific..
They have a great selection that will give you plenty of party ideas. It's also a bit pricey.
This store is incredible. The layout is well organized, with literally anything and everything you could possibly imagine needing or wanting for a party. Plates, balloons, decorations, party favours, costumes, they have it all. My only CON would be the price. I purchased 2 number shaped balloons (2+6) for my friend's 26th birthday, and it cost over $40. I can hardly believe that a little piece of plastic and some helium would be valued at that price... Overall good store though!
If you need a baloon or party streamers
Always a fantastic experience when we go in. The staff is always helpful!
Just awesome
Wonderful manager and staff
Great store. Has everything you can imagine for a party..
I came to get a bouquet of balloons today and between getting them and getting home (5 min drive away) 2 of the balloons popped! I called right away and they offered to replace the two balloons. When I went to pick them up, they had graciously given me 4 instead of 2 to replace my popped ones. Awesome customer service! I appreciate it!!
Staff was friendly and helpful. We will be back.
I keep calling during business hours and nobody picks up
A very interesting place
Staff very helpful.
Helpful staff, and not super busy. Everything was organized by color and theme so it was very easy to find what we needed. The prices were comparable to Walmart but were on the high side for some things.
Most disorganized store I've ever seen. Don't expect your order to be ready when you get there.
It's good if you need party stuff obviously but they're sales tags are always so hard to find and they're stil selling halloween items for full price? In November, weird
Lots of stuff for parties of all kind. Truly a party city and staff seemed helpful.
I have come to this location numerous and times and every time I get there, my order is never ready after I get a confirmation email that it’s ready for pickup. They’re very disorganized and have terrible customer service.
Great help from staff. Super friendly. Esméralda was incredibly helpful. I apologize if I miss spelt her name. She went above and beyond.
Themes and color coordinated. Very impressed
Love it so much selection but expensive.
Amazing! They have everything !! I was like a kid in a candy store
Wow amazing They have everything you need for any kind of party
misleading information. Bad customer service
Lots of party options to choose. Each item is decent priced but don't expect to walk out of there with a minimum of $40 worth of items in your cart
Good place
Fun.
Great selection
Pile of stuff here, prices are pretty reasonable
Super helpful and friendly
Great store lots of stuff
The selection is good, though the staff wasn't super helpful. We had a question about products listed on the website that showed as available, but the staff refused to even look at what was on the site, saying that if it wasn't in the specific section then the didn't have it. We immediately found one of the products on an adjacent shelf. Maybe we caught them in a challenging moment, but it wasn't a good experience.
Big and spacious. There's quite a bit of party stuff to choose from. As of today tho, there not a lot of super hero costumes yet.
Lots of eclectic products to choose from to feed the creative imagination!
Good collections
Friendly staff
Helpful staff and always in stock of what im looking for.
Lots to pick from
Good collection of party items
Great variety for Halloween
So long a lineup and only 2 cashes open Thursday night
Huge assortment! Not just typical party supplies but costumes, baking/cake decorating supplies and many other things as well.
Very friendly staff and they always have all of their supplies out no matter what the occasion is. There was not too much of a selection for a Baptism. May I suggest that you have more on that for future customers.
Found everything I wanted.
The staff are awesome, nice , and great overall. The prices are decent, and there's a lot of selection and choices to choose from. However, I am giving the store (not the staff) a 1 out of 5 stars because of what they sell. They sell Halloween costumes of Indigenous people in a total inaccurate and disrespectful way. These costumes are disgusting. Why would I go to the store, when they disrespect my family, spiritual beliefs, culture, etc?
Friendly staff and lots of merchandise.
Staff was not very helpful.... I also purchased some items online and a lot of the products were nothing like they were described online. Very few deals in terms of what you could find from other stores.
Great Staff
Great staff, very helpful
Great place for all your party/ entertainment needs. (Supplies and decorations, sorry no alcohol). Staff is very knowledgeable and helpful.
Excellent food and quality. I tried Kandahar chicken kabob platter. Meat was tender and crisp. Good quantity and along with fresh pita bread. Definitely a repeat
I love Party City. The costume selection is good. The products are reasonable priced. I recently was there to birthday supplies and was pleasantly surprised at the cost of wrapping paper. The one issue I had was not enough staff. That's to …
Best place for all your party needs, also has a great selection of candy
This place satisfied all my needs for my niece baby shower ????..one stop, great prices, no long line up at cashier ..highly recommend it.
Great for party favours, ballons and toys. We went in hoping to find costumes as well but they only a few accessories such as glasses and wigs. Party Mart is better for full on costumes. There are many choices for balloons.
Good, Helpful staffs.
Party supplies loaded! Tons of stock and it's hard to find a specific item. Good thing is most staff would know where items are located. Only down side is they seem to have less staff on floor. You might need to hunt them in order to ask a question.
The place to find whatever you need and whatever theme you are arranging your party on. It is one place you can get lost planning your party and zone everything out. You will have to examine every inch of the store but you will find what you need.
It wasn't terrible and it wasn't great
Good party supplies
Staff was amazing and very helpful, had everything I needed.
Great to have a Party City in Milton! But why are the parking spaces so small? :(
Anything and everything you could want to pull off the perfect party.
Super helpful staff, and will find everything you need for a party and more.
Great place for party supplies. Some items are pricy.
Got what we needed
Big store, lots of options
Great
The quality of the stuff is cheap and flimsy, but if you need a quick fix to a costume or party, and dont mind spending a little extra cash, then this may be a go to, if it isnt already in the nearby Dollar Tree. They surprisingly have a lot of small items that can spruce up costumes quickly, and make costume making slightly easier. Good store, good staff.
Store organization is a little different from other locations and it was slightly difficult to find what I was looking for. Staff were somewhat helpful, but not overally friendly.
Drove all the way here from out of town for a specific item that the website said was in stock at this location. Searched through the store for quite some time before asking an employee who informed me that due to their need for space for halloween items they pack a lot of things up and store them offsite. I understand the need to fo this but please update your website to show that the items are not available.
Waited in like for like 3 mins, was quick once inside. They have people to call back the costume #s, you go pick up at a table then go to cash. Very quick and friendly staff.:)
Went for drink umbrellas and left with drink umbrellas! ????
They have most things for parties thats for sure.. but some of the items are way over priced. There are a few items that you could buy for much less at places like dollar stores.
They have tons of stuff but really expensive
My favorite store for party supplies
Had needed items that were ordered through their online site stating "in stock"... 3 days later the order was cancelled because apparently they are not unpacked yet. Worked in retail for a number of years and unclear as to why it's so hard to check an inventory list to locate said products in the boxes.
Great store but can be pricy.
All your party needs in one place!
Wide range of part usable items....
Fast service and helpful staff
best place to get gold numbers
Super helpful, lots of different things, not terribly priced.
Love this store for my kids
Store seemed to be very empty...either they were counting inventory or getting ready to close down
Dazzled the eyes, the back wall is my favourite
Good
Unfortunately I went there to buy some stuff for my first baby girl birthday , the stuff ignore me easily !! They answer me hardly and they were too slow ! After this shopping I feel so bad:( they are not helpfull and kind at all!
Nice selection and pretty well organized but you pay for it. If you want a quick in and out, this is it. If you want cheap, hit the dollar store
Great place for party supplies. Themed decorations as well as many different decortions for every occasion.
The balloons last for more than 3 months.
Assign someone to pick up your phones during busy seasons.
Giant selection of what ever you need for a party
Kind of slow. Out of number 1 balloons.
Great store but a lot of empty shelves
Is magnificent place. Has every theme imaginable. When i first walked in, i could not believe what i saw. Anniversaries, Birthdays for the very young and old. Christmas, Halloween, Easter, Valentine's Day. In the BD selection they have every theme your child could want. The blow up helium ???? of every kind. Even if you do not buy, it is worth seeing!
Always a pleasure shopping for party stuff here its convenient and the staff are very helpful and follows the Covid-19 regulations
Over priced
Great finds today!!! I was able to find everything for a covid style birthday for almost nothing. My sales associate was fantastic and super kind. Will be back soon for more party supplies ????
Your party center
Good collection of most of the stuff that you would need to plan your party. What i liked the most was how everything was stacked as per the character you wanted to base the party on. It won me over with that
#seehappydaddy is always ready for a party!
Party stop
They have anything you can think of for almost any parties
They told me i should go as is for Halloween.
It is what it says it is. Party city!
It's a great place for everyone to shop around and buy almost pretty much anything that you want to buy for any occasion's.
Have gone a few times the last couple of months for fall/Halloween decor and birthday ideas. The store is quite big and there is plenty of parking. Located in heartland town Centre close to the lcbo and the Brick. Lots of choices to choose from and there was some good deals and items on clearance. Was able to find my dad's 60th party items with ease. It was difficult to find any associates on the floor and with my experiences I noticed there are not many cashiers and thus long wait times. Having balloons blown up with helium can be pretty pricey so keep this in mind when selecting.
Far too expensive
One stop shopping! Love this place!
Amazing customer service.
Great store with a huge variety of party stuff. But sometimes you will have difficulty finding what you are looking for because of grumpy or new staff.
Good service and variety.
Customer service was great
Finding stuff suck sometimes but staff is very helpful.
This is a nice and very large store. I love all the selection. The staff is good and knowledgeable. If I need help the staff is always readily available for questions. I will always drive to this Party City on Orfus drive.
Front counter staff needs to be clear with directions. They had me waiting in the balloon isle told me if I wanted to get helium balloon I would have to go to the other counter to pay. I went to the cash register to pay and they told me you need to pick out your balloons first. I don’t know why they couldn’t tell us before Just me going back and forth. They need more people on the counters and the white lady working needs to relax she stresses out everyone that’s in the line. Also the brown dude has no clue what he’s doing.
Outstanding customer service
Always has what we need
Great place. There are many unique items that is hard to find somewhere else.
I had most of the things I wanted but they didnt have any fake teeth
huge selection for Party Literally all kind
It has helium balloons for party
Lots to see. You can get any and every thing you need for any party here.
Good store lots of decorations for special events.
very fun place, lots of assortment, reasonable pricing, great staff, and kids had fun ☺️
Good selection of costumes and many options to create your own costume. Other areas well organized by colour and occasion.
So many things to choose from!!
Man, this place was AWESOME! I wish it had been around when I was a kid!
This place is good with lots of good things. They have some really good costumes to dress up and lots of stuff for party decorations. One of the best feature that they have really wide range of floating balloona.
Huge selections at really good prices
There is an amazing selection of party supplies here. There is really something for any theme that you have in mind. They have a great selection of balloons and candy also.
Love that you can find almost everything you need for a party of any kind! They even have plenty of baby shower decor!
a bit expensive but great place to get everything from one place for the party and stuff
Great service and great variety in items to get for a party! This store is gigantic and has pretty much everything you could possibly be looking for. If you need ideas for your party come here browse a bit and I'm positive you'll find something for your party. A must for anyone planning an event!
Friendly and knowledgeable staff. No line up... Wish it was a bit cheaper.
Good selection of balloons
So much to choose from, and the staff were very friendly and helpful.
Good store and location! A huge selection of Halloween stuff! Good customer service!
If I could give you zero stars I would. Your website says you have 5 corncob pipes in stock. Sent my husband to the store to get two (for a Christmas project) and he couldn't find them. The 2 staff said they are probably packed up in the back with the Halloween items. No offer at all to go and check. I guess I won't be shopping here anymore.
It has really good stuff for birthday parties and filling loot bags for young children. But its prices are not good. Everything is sold with high prices. But if you are looking for something specific, and couldn't find it at dollar stores, this is the place to visit.
Huge selection and great prices
Expensive, but they have cake stuff, candies and costumes.
Great service
The staff there are very helpful and friendly. I had to order a bunch of balloons for an event. I was able to preorder them and pick them up a few days later. They keep a file in their records for the balloons and send a confirmation via email. The only surprise was that you had to pay $1.00 for a bag for the larger balloons.
Very friendly staff, order ahead of time for balloon pickups
Party City is a fun store. They have the largest selection of Mylar helium filled balloons I’ve seen. Even though most of the stuff they carry is dollar store quality, they do sell useful items. You can color code or theme your next party as much as you could ever want. Sometimes just a good place to go to for ideas.
What a selection!
Great place for all your birthday party needs with reasonable prices
Super cool place to go for all your party decorations needs!
Clean area. Friendly staff. Prices are comparable to dollar stores...but with better products. They have items for any kind of party....not just birthday. I don't recommend any toy item to children under five except for Bennie babies/boos.
Rude Rude Rude. The staff member wanted to close early on a Saturday and after ten minutes in line was sent home with no balloons inflated. I was in my car before close with no balloons and a close store. I will not return.
So much party stuff.
We were very dissapointed with the customer service (or lack there of) in this store, otherwise prices were reasonable and selection was decent,
Good place for party decorations, had good supply of loot bag stuff in large quantities, just nothing for the theme I have :(
Neat place
Over priced dollar store items, was a long line and 2 of the staff stood and chatted with each other for 10 min before decided to call anyone esle to cash 9 in line 5 with small children. The assortment of candy is the best part of the place but some are very old most are ok tho
Seemed very unorganized
Nice but expensive
Great place for party supplies
Instead of serving customers the manager decided to train a new employee on a procedure that was completely irrelevant to the situation. Wasted everyone’s time
Helpful staff
Over price dollar store quality supplies, they were out of stock of a lot, and the staff that were on the floor were not very friendly.
Party City had alot to choose from. The Choice of Balloons is Fantastic. I was a bit disappointed that they didn't have a selection for Fortnite as it might be a bit to trendy. They did have LOL an Frozen for my girls. Loved all the displays for the candy choices an individual color decorations. The girl who answered my question was super helpful . Definitely will go there again
Always love visiting this store while in the area
Super friendly staff
Very long lineups. Every single time I've gone in.
A colorful place with pretty balloons but rude staff. Will never be back.
Pretty junkie. Had a tricky time getting staff attention to help with a Pinata
Not a lot of items left
You can gind mostly anythingng jere for ur party needs
Pricey but a huge variety for everything
Nice staff , but alot of empty shelves
Great help today. Looks like a new staff. Good luck
Staff were great here, super helpful to go out of their way to find what we needed. Thank-you!
One girl working. Had to work till and filling balloons. But she was very professional. Apologized and worked well under pressure
Very rude staff ????????????????????????????????????????????????
Good selection of products
Everything is here plus more .. loads of ideas and pretty affordable
My son loves coming here ????
First time here Slowest service I have ever experienced don't know that I would return
Excellent staff and lots of options for my little girls birthday party. We almost couldn't get her to leave the store.
Tons of cheap stuff!
I always find what I need.
Great for every party needs. Some things are a bit overpriced. But if you are looking for certain party decorations or favors they mostly have it
Never pick up the phone Been calling since morning!!!!!
Wide variety of party deco.....can get expensive but what choice so we have
(Translated) good service (Original) 服務好
great for themes party items
Worst experience ever! Came in and they said the wait is 20 minutes. An hour later, they said you still have at least 25 minutes to go, the manager was not cooperative. Literally screwed my party!!!! ????
Friendly staff but they cannot handle pressure when things get busy.
Great experience with staff. Despite being overwhelmingly busy, they were patient and helpful with everything I was picking up for a client. They took the extra effort to recompile a receipt for me that I had lost as well. Great place for an event planner on the go!
exspensive for what it is and lousy service
(Translated) Do a party kick, look for this place and you can collect all the things you need, all of which can be found here. (Original) 辦趴踢,找這個地方就可以蒐集完你需要的所有東西,全都可以在這裡找到。
Friendly staff but pricey with candies chocolates etc
Always a stellar selection. Halloween floor staff is super helpful, and the rear of the year they have pretty much everything for any party or event.
Great store. Huge variety. Honor medical mask exemptions.
Great place for birthday supplies! Basically have everything u need for each theme! Lots of balloons to choose from.
HUGE selection of Halloween costumes!
Having a party no matter what the theme is you will find what you need here.
Vast selection. High prices for paper and plastic junk.
A great shopping experience
The young girl with dark hair and glasses on the front desk of this shop is fantastic. She is helpful and always has a smile. I bought a lot more from this location because of her suggestions and good attitude. The manager also personally dropped off some items I left behind at the store. Talk about service!
Good party stuff
Great selection of cheap party supplies. Also good for Halloween costumes.
Balloon prices are a little highbut the store overall is pretty good.
They have almost everything
Typical Safeway nothing special but well managed and clean.
Great store, with just about everything you could imagine you would need for an amazing party, the staff did not seem particularly happy to be there however which made the experience a little underwhelming
Took my a while to find an employee in the store, but they were very helpful in putting together everything that I needed!
Good selection and lots of parking Easy access on and off highway
Went to get one of the costumes for Halloween for the kids. So cramped, not stroller friendly, and asked about the numbers on the wall and they were sold out.
Well organized space. Great for any time of year.
best place to get stuff
Great selection so many themes. Huge wall of balloons! Great prices my cups were buy 1 big pack get one half off.
I think I got there as they we're switching over for Halloween. Everything was a mess!
Good selection and reasonable prices
Great selection of party shoes at good prices. Also sell candy and other goodies.
Called to cancel a balloon order and was happily greeted by Conor who was very personable and made the process as smooth as butter! 10/10 would call again! (They also have a great selection of party supplies)
To fill helium air, they charged me 16 dollars. Just for the air. Rip off
Awesome help
Everything you need for a party and more !
Only a few items charged me all wrong price. The bolloms I bought only last less than two days for flowing! Very bad shopping experience!
Best selection in town
Decent place with good party supplies. The store is well maintained, shelves are well stocked, well organized and clean. The employees are helpful and attentive, we have been here for many birthday setups and they have never steered us wrong. Halloween is awesome here, their selection is second to none and just taking a browse can turn into some fun times. Not too expensive, lots of great helium balloon options
Dont ask staff for assistance. Extremely rude.
The cashier (PoC, red hair, tall) spoke rudely to us when we identified an item was incorrectly priced during checkout. We offered to take her to the exact location where we found the items with it's advertised price, but were met with an assertive "So do you want these or no?" response. Being conscious of coming across as a Karen, we paid for all other items and happened to see the manager on our way out. We made it clear the cashier was rude with us, confirmed we were correct on the item price and ultimately bought it at that correct price. The manager made us point who the cashier was, and we hope she'll do something to correct her terrible customer service training.
Lots of items to choose for any event. Great store and location.. friendly staff.
I made a balloon order to be filled with helium with a pick up time for 11:30AM and when I arrived none of them were filled. I made an order for 16 regular and 3 large balloons, 1 of the large balloons popped as THEY filled it with helium and I when asked for a refund they refused to offer any kind of compensation, not even for the helium for that one balloon($6). Very disappointing!
Great Stuff Great Staff
Always find what I'm looking for, even if it costs me an arm, or a leg.
Large variety of costumes, party supplies, and basically anything you'd need for a good party. Best place to come for Pinatas and Helium Balloons.
Very informative helpful staff
Pretty awesome store. It was my first time in. They cover absolutely everything party related. Kids, adults, everything! For themed kids parties,this is the place to to for sure.
Party city is awesome i love there costumes and candy I would recommend party city to people getting ready for Halloween
Lots of creative Halloween and party costumes here.
Really good selection for candy and stuff
Love this store!
Great for bulk buys, too expensive for single purchases. Helpful sales staff.
Good but a little pricey
Good prices
Nice staff. Good collection.
and Also Guys It Go Be Opening Up Five Guys Burgers and Fries in Sudbury Ontario Beside Party City
Kind employees and many choices of party supplies impressed me deeply. This will be my go to place for my party supplies.
Awesome.. only place in town I could find Halloween blood just a few days before Halloween!!
A lot of the stuff sold here could be procured at a decent dollar store, bulk barn, Walmart and the online costume websites for considerably less cost. The only thing this place has on those other stores is that all your party needs are under one roof and you can get everything done at once.
Really well organized and tons of variety of stuff to be found. Service could be improved, but still a good experience.
Reasonable prices for a store of this type.
Always enjoy the variety of products.
They have a massive supply. It's great if you are in a pinch but you can get the same items online for half the price.
Clean cute store s little over priced
If you’re looking for specific themes, you’ll find it here. Also lots of great favors for parties and events. We were looking for specific color balloons and table cloths and they had it all. Balloon bouquets also great for parties.
Friendly helpful staff
Great selection only down side was lots of the stuff we were looking for was sold out.
Lots of fun items to help plan your party. Prices were reasonable, staff was helpful and lots of choices.
Well stocked and helpful staff. Seems easiest to order online.
Tons of stuff, lots of colors!
This is a new store. You can find anything you need for the party under one roof
Ain't got no ballerina stuff
Love this place????
Excellent selection lots of options
Good selection. Some things seem expensive but that's to be expected from a specialty store, and you can find some things cheaper than elsewhere
First time in the place, wow what an amazing collection of party supplies If you think you need it, Party City will have it
Great selection, fair prices
Has lots to offer... balloon pickup can be a mess so come patient.
love it
I always have a great experience at this location! Customer service is amazing, staff are very friendly. Especially Raz and Nikita!
They have a
Friendly and helpful staff. Pricing is moderate but that is only because we compare it to Dollar Stores. They had the exact item i was looking for so paying a premium was worth it.
I was disappointed because $$ have gone up a lot and stock is thin. Staff was friendly store was clean as well.
Never knew balloons were that expensive
The customer service was spectacular. I got exactly what I wanted(last minute too), and then some, hahaha!
You can get everything you need for a party
Showed up at 7.45 on Monday night and place was closed up and locked. Store hours says open to 830 on the door. Unacceptable
They have everything!
Very good
Great assortment, prices higher than expected
Pricey but decent selection. Staff are friendly.
Waaaaay too expensive when you can get the same stuff an better quality @walmart
Terrible customer service and pick up service!!! I should have just gone to the other Party City across town at Finch Ave West. I called today at 1230pm asking if I ordered online right away could I pick up the order same day as it’s my daughter’s 3 year birthday tomorrow and the costume I had ordered for her on Etsy would not arrive in time for her birthday. I know the store policy is next day pick up but it would have been too late which is why I called asking if an exception could be made. I called two locations. The lady at the Finch Ave West was so nice when I explained my situation and she said yes of course and to come as soon as I placed my order online. I spoke to a rude man at the Orfus St. (North York) location. After checking if the costume I wanted was in stock, I confirmed again the sizing and he replied (pretty condescendingly): “yes you told me to check size XX and that is what I checked”. Is it so hard to respond politely to a customer who is just double checking the sizing? Then I asked if I could pick it up same day and explained my situation. He said he would try his best. I said if he couldn’t guarantee it then unfortunately I would not place an order at the North York location (knowing that the Finch Ave West location was very accommodating and I could go there though it was farther for me). After much back and forth, he finally agreed and told me to order online and call back with the order number. I did so and called back immediately. I spoke to another associate who again said she would try her best to fulfill my order same day with no guarantee. I patiently reminded her what her colleague promised me and that if they couldn’t do it then I’d like a refund. She finally agreed to pack my order same day. I drove to the location with my three year old daughter to pick it up and we were both so excited and I was going to thank the associate profusely. Before I could do so, a middle aged grey haired lady proceeded to harangue and scold me for wanting to pick it up today and that according to store policy, pick up should have been done tomorrow and did I know how many customers’ orders she had to skip in order to fulfill mine, and so on and so forth etc. She was belligerent, rude and was not interested in hearing why I had asked for same day pick up. If you’re going to do a favour for a customer do it graciously. IF YOU CAN’T DO IT, THEN DON’T! I WOULD HAVE BEEN PERFECTLY HAPPY GOING TO ANOTHER LOCATION WHOSE SALES REP WAS INFINITELY MORE POLITE AND ACCOMMODATING AND WHO WAS VERY GRACIOUS ABOUT IT. Don’t agree to it and then scold the customer when he/she comes to pick it up. That’s HORRENDOUS customer service. I wasn’t requesting a rushed service just to be deliberately mean or unreasonable! I needed a costume urgently for my daughter’s birthday the next day. I asked if they could do same day pick up and if not no worries I wouldn’t place an order I would go somewhere else. I REPEAT I WOULD HAVE BEEN PERFECTLY HAPPY ORDERING SOMEWHERE ELSE IF THEY HAD SIMPLY SAID THEY WERE TOO BUSY TO ACCOMMODATE. It’s interesting that the grey haired lady kept emphasizing how busy she was but found it so imperative to come outside and be confrontational and belligerent with me. After we drove off, my daughter asked me why the lady outside was so angry with us. I felt so sorry that she had to witness that. What was supposed to be a fun outing for us turned into a disappointing and frustrating experience. Reading the reviews, it seems like I’m not the only customer who has experienced terrible customer service from the same middle aged grey-haired woman.
I love this place. Have a really good opcion for any kind of party
How a costume shop can plan so poorly as to run out of 95% of costumes before Halloween is beyond me. I get that they don't want too much inventory left over, but they had 95% of costumers leaving upset and empty handed...at all 4 stores I visited.
Today I went to pick up previously ordered balloons. The lines for balloon pick up and cash are separate and were going quite slow, but that's not the issue. When it finally came to my turn and I requested a plastic bag to cover the balloons for easy transport, I was told I had to buy it (I don't recall in the past that it was extra). I requested to buy it, but was told I had to line up yet again at the separate cash area, which had quite a line up. Seeing that the employee was quite determined not to help me I decided to go without the bag. Of course it was windy, so it was impossible to load those balloons into my SUV. I lost 2 baloons...they went flying in the air! It would be nice for the person who was helping me order the balloons to mention bags are extra. Then it would be nicer for the other employee who gave the baloons to just take the money from me for the extra bag and let me go happy on my way. I know it's Covid, but it's hard on everyone. The selection in the stores & the line ups are not impressive, so customer service can go a long way.
The name is misleading. Its neither a party or a city.
The service here is quite awful to be honest, however the items they have here are a good price.
Amazing! Love the cashiers, so polite whenever I come in!
Great choice of supplies for any party.
Great help. Finally got a hot dog suit!
Has everything you could ever need for a party
Awesome themed accessories, goody bag fillers, Candy, and more. OK prices.
Love the place it has all the different decoration you want for all your event.
Everything & Anything Party related for all ages, in all colours, styles... honestly this place saved me in a last minute bind and I was literally shocked that I hadn’t been there before. Weddings, Halloween, New Years, St Patty’s , Christmas, Hanukah,loot bags, Easter, Birthdays, toys, balloons, bachelorette/Bachelor, table settings & accessories of all kinds.. it is endless, and the prices are reasonable, especially for an all-in-1 kind of place.
This store is amazing! Everything is so organized and the staff are friendly and helpful. Definitely be coming there for future parties.
This place has everything you need for any kind of party. Right now an excellent stop in for Halloween costumes and decorations. Plenty of staff on hand to help. 2017 - Get ready early this year. I will be THE JOKER again this year!
Very great customer service ????
Good place
Very helpful and friendly staff (I assume the owners)
Always a fun place to shop. Seemed a bit empty but that may just be because of the covid situation. Great job at covid related signage and reminders. I didnt give 5 star because they need more people at the counters and balloon counters.
Meh
If you are planning a party go there. Amazing deals
Called to ask if an item was in stock/the price of the item. I was put on hold for 10 minutes before I decided to hang up, and the girl on the phone was pretty rude, something I've been finding increasingly common since moving to Toronto. Terrible customer service and terrible attitudes. Party City not excepted.
Everything you need is basically here
Amazing selection, but pricy, but everything you'd ever want to find for themes and treats.
A place where u get A-Z stuff for your party. They should stock themself up with more cartoon character dresses like Batman spiderman and many more.
WOW..they have everything..and then some. Party with system overload..lots to see..walk slow to see everything.
Pretty cool store if you need party supplies.
Called in advance looking for a special Christmas item and they had it. Really helpful staff, lots of great suggestions from them. Incredibly stocked store.
Nice place to buy everything for a children's party
Maria birthday 14th decorations
Looking for lego gummie trays, out of stock
This store is AMAZING!!! It has everything you need for any occasion. Birthdays, holidays, retirement, gender reveals, weddings, etc etc. Has many different price points too. Some things are a little on the pricy side but there's tons of things that are very affordable. I always go here for any event I have planned. Definitely check it out you won't be disappointed!!!
ABSOLUTELY EVERYTHING YOU NEED
Awesome selection and reasonable prices.
Being busy should not affect customer service that much. Getting a costume for my son full of dust was one thing. But the answer I got from warehouse responsible teen when I asked for something to wipe was very unprofessional.
Slowest service ever! 4 customers in the store and I had to wait almost 20 minutes for balloons to be blown up. Not one associate had a smile or asked anyone if they needed help. Very poor customer service.
Big store, limited theme items as i was shopping for cinco de mayo, i usually go to north York location which deserves 5**** s Organize this store like north York finch and keele store, then i would gladly give you 5 stars.
Great place, a bit expensive. We bought game colors for the AFL Grand final game! Melbourne Demons!
Always a bit of a mess. Long lines. Not all that cheap and half the time they don't have what you want. However, the helium balloon bouquets are awesome
Over priced cheap costumes.
Tons for kids parties, I just wish they carried more elegant party decor. I was looking for little gift tags to go on bridesmaid gifts and was u able to find any.
Awesome place. It's a little pricy but you can't beat the selection and the quality. They have cheap candy also.
The ladies were welcoming that were working the night of the recent snow storm. Thanks being for helpful. Appreciate the kindness xo
Great selection of things and some decent prices.
I had an amazing experience at this location. I received amazing help by an employee named Mack who was able to help me with everything I needed to find!!
Item quality isn't worth the money.
Nice and helpful staff.
Moderately priced, great place when looking for decorations, costumes,pinatas and lots of candy to fill them with
Love their collection
They have a vast array of candy and trinkets, however it is a little over priced. $2.00 for "penny candy" is quite bold. But if you are looking for a one-stop shop for a party, this is the place to go.
The store is clean but the staff didn't seem happy at all. We bought 12 balloons and within 12 hours, 8 weren't floating anymore. In 24 hrs none are floating. Clearly they didn't put enough high float in any of the balloons. The cashier said there was only a 12hr guarantee and then when we came back to pick up our order she was telling another lady it's a 24hr guarentee. I buy balloons at least 4 times a year and wont be buying them again from that store. At 36hrs half the balloons are actually shrinking. Very disappointing. At other locations I have had balloons that last months and it brings such joy. In this world right now is it all that terrible to use a decent amount of high float to bring some joy. I would bet people would pay extra for them to last longer if there was an option. Just my thoughts.
A go to place for party supplies.
The online selection is far superior to what the store in Regina carries. I found the store selection is extremely limited. The staff were virtually in comas as there was very little help to be found anywhere. In all honesty, the layout and what was available at that store seemed junky. I went in with the intention to go nova buying for a milestone birthday party for someone who turned 50. The choices I saw online gave me incentive to go to this store and grab what I could. I wound up leaving with only drink cups as I couldn't find anything I was looking for that matched what I had on my list. They did have items for people who turned 50, but the choices they had there was lame compared to the online version.
Great selection. Prices are a bit high.
Massive store with lots of selection. More than I could have imagine and still great prices / value.
Sorted by Colour for ease of shopping. Great assortment for holloween items in the fall.
Wide variety of party related items. However, some of the items are over priced.
Most organized and visually pleasing store I've ever been in!
Awesome place...great people
Was in and out. Had what I needed
Great stuff for retirement party love that store
Great selection and staff is helpful when you can find someone.
They have everything you could imagine to make a great party. So many balloons or decorations to choose from. Fabulous themes for kids.
They have amazing stuff and helping staff. This is my go to store for every party. Their helium balloon live longer than 24 hrs.
Huge selection of pay favors for the young and old. Process are a bit steep, but selection makes up for the prices
Amazingly helpful and friendly staff. Thank-you for making my wife's special day memorable.
Worse experience had today in this store...the manager rude and mean doesn't know customer service. I bought a combo pack of birthday balloons yesterday for $24. They all deflated overnight and the function is today. I ask them to redo but they did only the foil one. The balance six his asking me to pay again. Thats $1.99 each. And yesterday when I was shopping most of the shelves out of stock. Never suggest anyone this store
Called so many times They never pick up ... I think the number posted online is a fax number ...
Clean and fast service. It's my go to place for supplies
Can find everything you need for a party!
Awesome store. Great products.
Great place if you haven't decided a theme. Call first if you have.
Love going here. Options for everything, prices are pretty good, and quality too. Staff are friendly. I shop here for most of my party supplies. Even the foil helium balloons are great!
You need something for a party....they have it all
Good variety for a price...
Massive selection and friendly staff
The sales associate that helped me was really outgoing and energetic
Staff rude
Amazing selection of party products. If you can think of a theme for a party chances are they have something related to it. Store was definitely understaffed during my visit, it was also very busy. Overall a good experience.
Excellent customer service.
Costume time already!
Excellent place for kids party stuffs
The staff is always great and helpful in person and over the phone. Great website too for quick browsing.
Lots of great costumes to choose from
Bad customer service. Lots of product options
There is clearly not enough staff at the checkout. Big queue for the third time for balloons
Most unoficent place I've been to takes so long to be severed.
Good costumes for Halloween and good for parties
Found everything I needed.
Polite and courteous staff, but they will charge you $1,00 for a balloon bag after paying a premium for balloons.
$26.00 to blow air into a balloon that will deflate at the end of the day. They broke one of my big balloons that I had purchased online and didn't even replace it or give me my money back. Sad. Better off going to the dollar store next time.
I love this place for parties, etc. There is everything you need. While some items are expensive I have found so many great deals!!! Go before Halloween for tons more costume/cosplay items and decorations. I've always had great experiences with the staff!
Nice place! A large selection.
OMG this place is nuts. All kinds of stuff to choose from and full of ideas for a fun party. Sometimes a bit overwhelming but you end up with tons of great stuff for a party, regardless of age.
Excellent selection of party decorations and costumes. Great place to shop during holiday seasons, especially Halloween! I've come here a few times and they always have what I need - thank you!
Incredibly disappointed as we were misled by its name. My bros and I came here all decked out on some sweet matching Ed Marty gear with ripped Japanese denim to pick up some chicaritas. To our disappointment, there was no party to be seen, nor was it in the city. The worst part of it all was that my buddy Trey threw up in my car because he went too hard during the pre-drink. I cannot believe the nerves to name your venue 'Party City' and yet not even have hot chicaritas in bikinis working there. Like come on bro, at least give us some free tequila panties for the road, bro.
Lots to choose from. Plenty of staff.
Nice place to shop for parties.
Expensive for what it had to offer
A really cool, unique store but the prices are simply outrageous!
I lament that in this day and age there is but one place where you can readily get your hands on helium balloons. I have never had a good experience shopping at this or any Party City - a wasteland of poor communication and joyless faces. One would think that in operating a party store you might hire people who had at least been to one, but that would presume that management understood the concept of happiness.
Our favourite party store on the island, worth the drive from Victoria!
Has all the items to throw an amazing party. Best place to shop at, if you're planning a party, because you ll find everything you need here easily.
Lots of stuff but not enough pokemon bday party stuff
Great store, staff are very helpful and will blow up the order when you get there. Lots of stuff for any party. Some items are a lower price than the dollar store.
Huge (re:overwhelming) selection of party things is their only positive. Staff leave a LOT to be desired-never greeted or offered assistance at any point, let alone smiled at when being cashed out. Two of my 10 helium-filled balloons already lost most of their air before I even got home (not because of the cold.) They did not bag my two separate balloon bouquets - or even ask if I wanted them bagged, so they got completely tangled. Not asked if I wanted weights… Unimpressed and annoyed.
Great customes and original party decoration. It is a little expensive, but worth it!
It was disappointing that all St Patrick's merchandise was taken down the day after. Some people still have parties on the weekend to celebrate the day.
Good place for party supplies. Great Halloween costumes.
Very busy, the staff weren’t friendly at all, probably because how busy the place was!
nice
This is the smallest Walmart in HRM. That is the only reason why it gets 3 stars. Staff are excellent here. Service is prompt and friendly. You will not find the huge selection you are used to at the larger outlets, but it has all the most popular items and they still manage to get sale items from current flyers, although they will sell out sooner due to space limitations. Very handy location with plenty of parking and other businesses in this strip mall.
Curbside Pickup service is awful. Will not shop there again until the store reopens for in-store shopping. Canadian Tire as the owner of Party City should know better on how to offer a proper curbside pickup experience. We have been in a pendemic for almost 18 months. That is more than ample time to learn what others are doing right
Could be a lot more organized. Products are scattered, unkept... Like a thrift shop. Sadly it's not a place to do shopping if you aren't sure of what you need
Did their best.
Clean friendly employees will return.
You will be able to find all needs for whichever party and or event you will be planning. Many themes and candy to choose from with many balloon options as well.
The wait was kinda long but it was worth the wait.
I got a balloon bouquet for my daughter's birthday, but I was pretty disappointed. 2 balloons popped the same day, and the others began to droop the following day. Last year I got a similar bouquet from an independent party store and none popped and they lasted over 4 days before they started to droop. My guess is it's a matter of experience. The staff at party city seemed much less experienced than the staff at the independent party store.
Big party supply store with a very colorful selection of costumes, party supplies and balloons. A little pricey but they always have sales, huge balloon selection but helium is over priced per balloon.
Good but not fully equipped to write on stuff etc...
It is what it says it is. Party supplies. It achieves its goals. Also they have Red Band brand Koalla sour soothers they kind that used to be in bulk at 7-11 worth every penny for the nostalgia.
Party City is always a fun place to go
Fantastic store with way more than what I expected, great service too..
Some Great supplies for any party or holiday! Prize bag/ goody bag supply prices are compairable to the dollar store. You can find Costumes, face paint, beenie boos, pinatas You can also get ballons and candy here
A huge selection of stuff.. lot of gems and a lot of junk.. little overpriced if you ask me
Great ????
All sorts of goodies and staff are always willing to help.
Very big. Staff Amazing and very helpful
Amazed at all the products
Awesome! Everything you need for a sweet party.
Friendly service. Very helpful
Huge selection decent prices
Excellent customer service. Slightly pricey but good quality stuffs.
ARRANGE YOUR PRODUCTS AS PER THE PRICE DISPLAYED BESIDES IT, PRICE SHOWS LESS IN THE AILE AND WHEN BILLED ITS TWICE THE PRICE DISPLAYED.. AFTER CONFRONTATION "RUDE STAFF & PATHETIC SERVICE" GUYS DONT TRUST THE PRICE DISPLAYED AND CHECK YOUR BILL BEFORE LEAVING...
Kind employee's, plenty of variety, quick service. I would recommend for party decorations and toys
A great selection of Birthday party items and themes.
Huge
Very clean
Loads of Halloween costumes
Love party city !!
This place has EVERYTHING you'll need for your party.
Found what we needed, got balloons on the spot quick. Very happy
Great Halloween selection!
The best place to go for all your party needs! Great and friendly staff!
Short staffed no one available for costume delivery.
Lots of variety
Very nice staff
Super helpful and knowledgeable staff. Decent selection of themed party supplies. Purchased an assortment of candy. A great visit.
Very well organized! Big too! The manager is the best!
Wow....Clean and we'll organized...If your Halloween shoping....Check out....Party City for sure....Actually a great place for all your party needs...
Several bad experiences from this location very slow and extremely rude staff. Always in line for an hour to get balloons while the staff are to busy screwing around with each other. Take the extra drive and go to cambridge location.
Not the brightest bunch running this place. 10 people waiting in line - no cashiers and 5 staff doing balloons. If you can get your stuff somewhere else - don't waste your time.
Love the service you get
Friendly and fast
Huge selection of goods for parties and so on. Cheap candy clean store and friendly staff.
This is a great place for all your party needs the staff is very knowledgeable and accommodating and has valuable experience in suggesting best options. I was impressed on how quickly we were able to collate the things for a perfect party we were hosting. The price was very reasonable and I would strongly recommend them.
Good variety of party stuff
Cashier: Alright that'll be ~$120, do you have our Facebook coupon? You can save $20 Me: No, can we sign up now? That'd be great! Cashier: Nope, sorry, should have signed up to our email. *Laughs at me* Thanks for being so damn rude Theresa. *Stuff is so overpriced for stuff you can get at the dollar store
Parking lot is a hot mess
Found everything I needed (plus a bunch of extra stuff I probably shouldn't have got) thanks to very helpful and friendly staff. Prices were not unreasonable.
Surprising the amounts of decor available here in addition to all of the party favours and costumes. You can collect Canadian Tire money at Party City now too!
Great selection to choose from
Great place for all party needs. Well priced costumes and great staff
Lots of choices for party items.
Any oddity for a party you could want party city has got
Love the store and I always find what I need and more! :)
The largest selection of party supplies in every theme you can think of. Decent pieces. Huge balloon selection.
Everything you need to celebrate in one place
The staff was very unhelpful and unfriendly
Not really impressed
Got a pair of plastic devil horns for $5
Tried their curbside pickup services due to Lockdown & I must say, its one the best curbside experience I have had compared to other big stores. So great job guys & keep it up in these tough time, it shall pass!!! Thanks for keeping the party on!!!
Everything you could want for party supplies in one place
This store made my day ... i love it
Poor customer service
I was pleasantly surprised at the fair prices here. Some prices are still a bit high but most are reasonable! EVERYTHING YOU NEED FOR A PARTY IS RIGHT HERE, INCLUDING GOODIE BAGS AND ESPECIALLY THEME ITEMS!!
Found what we needed, but the clerk at the front was was a little uptight about flow of people, where to stand etc. Some rethinking of flow of traffic in the store would remove the need to bark 4-5 commands at every customer in the store....
While there was nothing wrong with the products or service I received, I went in last Sunday and it seemed like all the employees where complaining about each other. The morale seemed very low. I stood there for 10-15 minutes while waiting for balloons and just listened to the complaining. Correcting staff or addressing issues one staff member had with another should all be done privately, not in front of customers.
Lots of great party items.
Good place for your party needs
I hope they have more selection
(Translated) Friendly and diverse (Original) 친절하고 다양한
I Love shopping here for birthday supplys, i also come here for other hoildays like Christmas for stocking stuffers and easter for easter nic naks!
Good
They sell Kazoo's. Best store
Really good and the staff was helpful as well.
I went today to buy a pirate custom for my son. I was looking for help then I sow the Marla. She already finished her shift but yet she didn't leave and spent more time helping me find what I was looking for. Thank you Marla for your help and effort. Every store needs an associate like you ❤
Wow everything they have!!!
Awesome place .. now I'm ready for a party
Party city is awesome
Excellent selection. Almost everything you could ever need. Nice stock of candy as well.
Always find what I need and staff is super friendly and helpful.
I cannot get over how many times I've discovered what a gem this store has turned out to be!
It is a must go place if you are planning a party. There is everything you need it. Staff are welcoming and always willing to help.
I really enjoyed my visit! It was my first time here and not my last. There is a large variety of decor, candy, supplies, etc that can cater to any type of party you're planning to have! There is a handful of staff working the floor so you'll always have any of your questions answered. The prices are affordable here! I highly recommend this place!
Great place for costumes, decorations and party favours. A plethora of balloon choices as well!
Great place. Helpful and friendly staff
Did not attend to their cash out line in an appropriate speed.. 4 people at cashwrap with 5 inline.. only one cashier serving.. no urgency in pace at all. Took 10 minutes in line for 1 purchase????????
The place to go for all your party needs.
workers are so nice
Lots of variety BUT the markups are crazy. I found the exact same stuff for literally half the price at Party Max, so I feel ripped off
Lots of choice, special things, even for Jewish holidays
Great stuff but needs more staff! :)
Party city was fantastic. They were friendly and helpful. Social distance was encouraged and politely marked. Fast and easy.
Quality of costumes/material is garbage unfortunately. Pay $60+ for a costume just to have it rip, a button fall off, or pieces falling apart within an hour after buying it. Customer service is good, everyone is friendly.
Do not go there week of Halloween. The place was packed and unorganized.
Tell me how not one of your employees acknowledged me when I came in. I was standing right in front of them and not one hello or offer to help. I was going to get balloons for my kids birthday but your ignorant employees made me leave and will not be returning.
I have never seen any party store as incompetent and unprofessional as the party city at kennedy commons. My granddaughter birthday balloons came all wrong. They never called to inform that they did not have the number balloon i had requested and went with their own idea. They charged me for the weight, but did not include it. I wanted my money back at this point and then the store manager there right now name Harvey was not helpful and instead told me id have to go all the way back there to get my money back for what they ruined. I would not ever order from here again this was by far the worst and most unprofessional experience that i have had with any party story
Single spot for an amazing surprise ❤
Good place to buy party stuffs,there was long wait due to lack of staff on weekends.
Great Place For All Of Your Partying Needs. Pricing Is Fair (Somethings Can Be Expensive) But You Also Will Find Partying Items You Likely Won't Find Elsewhere.
Definitely a one-stop shop for party supplies. Every colour and theme one can imagine, though a bit pricier than I imagined.
It took 45 mins to get the balloons with the staff originally told me about 5-10 mins. This did not happen before with the old location. Maybe this location is under staffed for peak hours. A lady came for pickup but ended up waiting as well.
Birthday party decoration, costume. Shopping for Halloween, holidays which needs to be decorated then go to party city.
Good variety... lots to choose.
Got a nice costume here
We needed some 50th Anniversary balloons. They had what we needed. It was very bussy that day. The wait to get them filled was 30 minutes. We were still happy.
Good little store to get party stuff...
They have tons of supplies and really great selections than some of the other locations..im giving it 4 star bec service is lacking at times... sometimes the staff dont know where things are and are not so helpful but not everyone though...every visit we meet the not so great employees and the most helpful with the best customer service... if ure not satisfied with one staff just look for another one..
Terrible customer service. Long line to cash out and only one person on cash.
Urgh came here for a specific thing. Called ahead the cashier said it was there. Couldn't find help. When I did they just directed me to the aisle. Asked for help again and she came to help me However she noticed that they scanned the wrong item in when doing inventory. The manager was to call me and no call. Worse customer service.
Went in mid September. Store was empty. They called someone to get the costumes so I could try them on. I waited for 15 minutes and no one showed up. Terrible service, I can't imagine how bad it is when the store actually gets busy...
Lots of party related items for sale, and a ton of themed decorations for children's parties!
For any function or party this would be a place I'd recommend
What an awful experience. My girlfriend decided she would get some balloons for me for my birthday. This store had three people working, it wasn't overly busy, so we figured it wouldn't take long. We get to the counter, ask for 10 balloons to be filled up, that was no problem. We picked out our balloons, and the fella who clearly hated his job behind the counter started filling them up, slowly, I might add. So as this guy is slowly filling up the balloons, a young girl is working the cash. A woman comes in, and says that she had an order in and that she'd gotten a text saying that her order of balloons was ready... it wasn't. So the girl working the register goes and starts filling up her balloons, meanwhile the guy blowing mine up is just taking his sweet old time. A third person, presumably the manager guessing by his age, his meanial tasks, and the lifeless expression on his face comes up and starts playing with a stapler at the front desk. The very few customers came up and were waiting patiently for a cash to open up. The manager, who is still playing with a stapler, orders the guy who is SLOWLY blowing up my ten balloons (he's about four balloons deep) to go help out at the cash, leaving me waiting... and waiting... and waiting... and waiting. After literally ten minutes of waiting on people, (and the manager just standing around stapling a bag?) the guy comes over to finish blowing up my balloons without so much as an "i'm sorry about the wait". So after another ten minutes, they finally give us the balloons, without a bag to protect them from the wind, which apparently cost a dollar... I wasn't spending any more money in there, which clearly I should have. As soon as I walked out the door, the wind took two of the balloons right off the string, which was loosely tied on. Needless to say, I will never shop there again, and I implore everyone to refrain from shopping at this place.
Was ice cold in there but awsome service. Didnt like casjout asking email and bunch of info none of there business.
Good costumes for Halloween and has lots of themed party objects
A little bit overpriced but nice selection of items for different events. I like that they have everything stocked by colours.
Loved all of it..fun to shop
You want some silly party stuff, come on down!
Hard to shop and very cluttered
Lots of selection. Near Halloween time, gets a bit disorganized, with few of the popular sizes available.
Good place if your looking for specific things like color matched cups and plates.
Bel endroit pour avoir de quoi préparer une fête.
Most of the time they dont have stuff always fixing things. Some aisles empty. Customer service is okay.
Everything for your party. Wish they had more staff
I will return to this store instead of shopping online.
Great place to shop for all event decorations. All decorations on. Table except Woden letters were purchased at party city. Good variety in selection, something for every occasion. Balloons last long as well
It is nice
Exactly what you might expect, party gear. Well staffed, well lit.
Very special gifts
Party City is always a go to spot for party supplies and decorations. Stopped in to check out their Halloween selection and was really impressed! Huge selection of costumes, decorations and so much more. Definitely worth checking out
This store specializes is party essentials such as Candles, Balloons including event/holiday costumes such as Halloween costumes. My experience here has been good. I always managed to get what I needed. I did not find the customer service representatives very helpful however, the lines at checkout would also form quickly as there'd always be only one checkout clerk.
Party City store is a good store, but no much happiness with the customer service or employees, we went yesterday to buy some stuff and the front lady on the till was not very nice with us and very unhappy when we asked to for some products. Terrible service
Lots of stock for just about any occasion
Online it said they had certain items for Father’s Day, arrived and they had nothing
Currently not inflating balloons brought from home due to covid, which is a bummer. Wait was 15-20min. Best party store in the city, so worth the wait I guess.
Got kids birthday balloons here
Just a great store to find things to make a celebration perfect. Lots of choice.
Was expecting a city of parties, was grossly upset that it's a supply store. 1/5 stars.
Party City is now my NEW favorite party shopping spot. It has ABSOLUTELY everything you could possibly ask for in the area of any kind of celebration you could think of . It even has decorations and favors for celebrations you would have …
Horrible customer service
Great selection of party baloons
Great selection of stuff, including balloons and themed party supplies. But the same items are often cheaper elsewhere (assuming you can actually find them) so I would check Walmart and the dollar stores first.
Tons of b'day supplies and hounors First Nation's people's tax exemption
Just visited this store for Halloween costumes and decorations. The selection was fantastic. They have great decorations for both the outside of your home and for inside, if you're hosting a party. Lots of staff available to assist as well.
Not enough staff and congestion with balloons
Lots of choices for all kinds of party's.
Great selection for any party. Lots of items for themed events. Pricing was a bit high, but worth it to get everything in one location.
Great selection of items
Arrived at a busy time for a balloon order, but I hardly had to wait. Quick and excellent service. Very much appreciated. Also great inventory at this store.
Went to part city they gave everything you could possibly need for a party my got to for party supplies
A store for EVERY party item you can think of. Friendly staff, decent pricing.
Great selection and best of all, super affordable. I can't think of a better place to get party supplies for kids birthdays and pretty much every other occasion.
Love this place
Good party ideas, love the gender reveal items
All you need to set up a party. You can clearly get half of the stuff from a local dollar shop but some of the things that dollar store doesn’t have it’s ok to just grab it there.
Wow ... Great selection of Party Stuff!!! Kid and Adult parties...????????
I went here to get a costume for halloween. My original look for a costume was to be one of the guards from Squid Game, except they didn’t have that outfit. What I did instead was I got an adult Money Heist costume because they have the same red jumpsuit as the guards from squid game and ordered a squid game mask online. Overall I would rate the costume 8/10 as it did have a weird looking zipper but other than that it was pretty high quality!
So many options for birthday parties or event decorations! The staff was helpful in directing me to what I was looking for.
This store is way to expensive for no reason but the canyon selections good
They had everything we needed for my daughter's baptism.. Their website made it a lot easier to check which of their locations had which items. Store was so organized too.
Walked in, looked at costumes, didn't see anything that was amazing, walked out
Awesome selection for all kinds of party ideas !
Got so many last minute party things for my father in law's 70th birthday. The staff were very helpful and were able to get me everything I needed. The prices were fair.
It was an ok experience, my wife got the ballons from there and it was helium ballons so I went thr to fill it and found that I need the receipt to get it filled and balloons need to be purchased from thr. Luckily I had the slip in there and got it filled.
Nice store with reasonable price
Lots of selection, but service tends to be lacking.
The store was great, but the workers offered no help to customers
Good selection of items for parties. Lots of costume selections for the kids.
Lots of goodies. Well priced
Everything you need for any party. Decent prices for most items
Excellent
I was on a mission for bachelorette items and missed the small section. I couldn't find anyone to ask for help and had to wait in line at the front to finally ask someone (and then wait in line again to pay for my item). Seems like they could have used some extra hands on a Saturday morning.
Clean, good service
For kids it's ok was looking for stuff for a 40th. All they had was napkins plates etc. I was very disappointed
Balloons!!!! Lasted longer than expected indoors - big pink foil balloon still floating after 8 days! We love the abundance of choices for all things party @ party city!
I placed a rather large balloon order with Party City - unknowingly aware of my car's capacity to store balloons. When I walked in, the entire team helped with re-organizing all of the balloon bouquets to more manageable and transportable items. The staff were very helpful and did not budge at the amount of times I changed my mind to change the order or pattern of the items. All the staff were also helpful in troubleshooting and coming up with suggestions of how the balloons should be displayed. Professional staff, helpful, friendly and very knowledgeable.
Loved this place. Best place for balloons of all types and occasions. I sometime pickup the helium kit to blow my own. They also have a wide variety of costume for Halloween as well.
Great selection, went at Halloween really fun stuff, little bit more on expensive side but nice.
Over priced.
you can find everything for party decoration
Great place! Has everything you might need for parties... Every item is pretty cheap, so you end up buying a lot of things... Be careful ;-)
Very helpful and nice
Came to this location two times now, won't be coming a third. The first time, the guy that works here in the evenings was bad mouthing customers to his co-worker, loud enough that other customers including us could hear. The second time we came, we were at the front of the line waiting to be called up and pay and the same guy is at the till, we see him pull out his phone. We are waiting to be called up and he's just on his phone. He looks up at us with the corner of his eye so as to not raise awareness and looks down back at his phone. About 10 seconds later he gestures us to come up with his phone and says "I'm waiting for you" in a very rude way while swaying his head, as if he's doing us a favour by cashing us out. No hi/hello nothing. Not once did he call us up, and even if he supposedly did, he can repeat himself instead of going on his phone and being so rude. This is very poor customer service and sad that one individual can impact the brand image so significantly. I will not be visiting this location and advising friends and families to also refrain from visiting this specific location.
Bailey is the bomb!! He literally saved the day and helped to relieve so much stress. I shop at the Party City ALL the time and they're always great, but this time especially. I had bought some tiered serving trays for a high tea baby shower- but I didn't realize my cousin bought some plastic ones from Amazon. I wanted to return them but couldn't find the printed receipt or the email version I usually get. I was feeling pretty stressed so I called and whoever answered gave me mis information about store credit. When I got there, turns out Party City doesn't like to do this, but Bailey did me a HUGE solid and accommodated me! I couldn't be more grateful to him. On top of that I needed something that was on the VERY top shelf and without complaint he went to grab a ladder and retrieved it for me. He really is the embodiment of amazing customer service! Thank you Bailey!!!
So much selection!
Great price... nice choices of helium balloons
Very large selection of everything you need for party and holidays. Was surprised to see holiday decorations and some customes. Customer service very nice. Clean environment.
All the party stuff that you could want.
There are different things for parties and costumes, but they are really pricey for just plastic things. Maybe you can get similar stuff at dolarama for a quarter of Party City price.
Everything you need for a party.
Always overpriced
Good selection, staff always busy though
Really great location. I have been here a few times for party and holiday supplies. Got balloons for a birthday party and the service was quick and the quality was really good.
Awesome and helpful staff, everything is easy to find and they have a wide variety of anything that you might need have a great value.
It wasn’t a city, it was a store and they only have party supplies not actual parties.
Good service, friendly staff.
Awesome party supplies, expensive though
good location with ample parking. Went there two times and had to wait in line for a long time because they are always short staffed. Good collection of items.
Love the clearance options :)
Different themes for different partys. Huge selection
Very helpful. The item i was looking for was discontinued but the rep proactively searched and told me that Langley location still has stock.
Amazing staff great variety of products. Perfect for any kind of party. I like particularly that I was getting some balloons for the actual day of my son's birthday ???? but I wanted to use the same balloons a few days later for the party with his friends. They re-inflate with helium again at no cost.
Amazing staff great variety of products. Perfect for any kind of party. I like particularly that I was getting some balloons for the actual day of my son's birthday ???? but I wanted to use the same balloons a few days later for the party with his friends. They re-inflate with helium again at no cost.
love stopping in here.. you never know what you might find. and the prices are good to
There's a great selection but the staff are sometimes less than helpful
The store is good that explains the staff being busy so when need help---> there's NO HELP. Hope they listen and improve as my family loves this place
Tried to return my 2 year old sons holloween costume because it didn't fit apparently you can't return it because a policy that I was not made aware of the on the 24th when I bought the costume being the last day your allowed to return costumes so they aren't worn and returned which I understand but clearly my son being 2 and holloween still 6 days away and the receipt showing I haven't even had posestion of the costume for 24 hours should show it hasn't been worn and returned. Poor customer service if you ask me will not be returning to party city after my experience.
A great store. So many beautiful decorations! The prices arent low, but some things are definitely worth the price! It did seem a little empty but seems like they were in between putting up new products and taking out the old ones.
Stuff over priced
So expensive ????
The staff are always willing and happy to help you find whatever you're after. They have an awesome selection and are the go to for Halloween costumes as well.
Great staff but some of them can be kind of grumpy.
How do you take a birthday and make it into the most memorable day in a persons life. I have no idea, but the staff at Party City recommended balloons and streamers.
Why do you not have a phone number I’ve called a few times and it’s says not available
If you want balloons and party supplies for any occasion Party city has them. They have a huge wall with every balloon you can imagine up there. I was in there to check for Halloween supplies and couldn't believe the amount they had and the excellent prices. You have to visit this store!
Nice location and products! You can find all and everything here!
The right place for party supplies, everything is there to celebrate
Didn't find what we were looking for but the friendly staff helped us determine that sooner than later. Selection was huge. Was very busy Saturday.
If you need party supplies is a hurry, this store usually has what you need. Just expect really high prices and little to no service. I find the aisles cramped and the layout strange.
Beware, if you enter to pick up "just a few things" you'll come out with seven bags of stuff and no recollection of the last hour of your life.
The only good thing about this store, is the variety they have for party supplies. The staff that works here has no customer service skills AT ALL. I bought a gender reveal box from here a few days before I needed it, took it home and assembled it all. I took it back the day of my gender reveal and told the cashier that the packaging said that the box fit 6 balloons, so I chose 6 balloons for it. It was going to be 20 min, as there was an order in front of me, so I went to the car to wait. The staff is so slow that the line up is always so long and the only cashier had to call for help multiple times to fill the balloon orders. When I came back inside, my order still hadn't been done and the girl filling the balloons told me that all 6 balloons wouldn't fit in the box. I told her I specifically asked the cashier before I paid for 6, and that it said 6 on the packaging. The 3 staff members behind the till continued to talk about me while trying to figure out what to do in front of the entire line up. I basically had to tell them how to do their job. She finally fit only 3 balloons into the box and told me it was her fault, as they blew them up too large (She blew up and popped over 10 balloons while trying to get them to fit while I stood there and watched) Overall it took almost an hour to get this done and they ended up refunding me for the balloons that didn't fit. All the staff looked miserable. If my gender reveal had been surprise, they would have ruined it for me.
Many ideas and different party goods, good range of helium balloons, penny candy, masks, costumes, good range of popular character items.friendly staff.
Courtney was very helpful in meeting my needs when I came into the Party City Heartland store on a Saturday night, just shy of the closing time. Courtney managed to accommodate 5 huge celebratory balloons and in swift timing. Thanks Courtney for playing a part in my sisters' birthday surprise!
Huge place with something for everyone. Friendly staff.
Very helpful young staff. I bought lots of things for Valentines Day and they were very helpful, patient with my big order and questions, and gave really good advices. I drove all the way from Brampton because I know the service is really good here. Will come back ????????
I always go here for balloons! Love it
When the store supervisor does not care for their customers, what can you expect from the rest? She turned my business back becuause IT was 10 min to close. So disapointed.
Good
The service is great but the changing rooms is just a box covered by a curtain
First time I was there And was amazed. So many varieties for any ocassion and.... Good prices!
Not happy. We got 6 balloons filled with helium, and two of them burst within an hour for no reason (possibly they overinflated them). Also bought a package with hanging letters that are supposed to say "Baby Boy" but when we opened it, there was an extra Y instead of a B, so it says "Baby YOY"...
Usually I hate to write bad reviews,but definitely they need to work on their customer service. Customer service what make Customers come back, selling skills, smile often inviting I hope that is useful Good luck
Everything you need for a childs party
lots of stuff here. Great for Halloween
Love this place well definitely be going back for all and everything decoration related the prices are amazing cheaper then shopping on line and they have everything you could think off
This store has everything needed for a party and more!
Great Store, low Prices
Not very many of the balloons on display are actually in stock
All your party supplies and more under one roof. You don't need to go anywhere else if you are a party animal.
Big store with tons of stuff to choose from. Especially if you plan to throw some type of theme party.
They did not my viking costume that they said they were holding for me
This place everything you need for party decorations.
Standard Party City store with a selection of party decor, cards, trinkets for goodie bags, etc.
All your party needs, but I am almost always disappointed by the service. Very few cashier's working, they often prioritize answering the phone over customers in line.
Good variety
HORRIBLE SERVICE---Very very inconsiderate of their customers--- very disorganized with the line ups for helium fill ups. I have supported this store before and nothing has changed-- not helpful or considering of their customers. On September 29th a young lady at around 1030am was at the till helping my friend and I preorder balloons for our other friends birthday that night. We were told the wrong lower price of the balloons we wanted to purchase when calling on the phone and therefore when we approached the till we only had $40 cash so we can prepay to order the balloons we wanted blown up. The balloons rang up to be $40. 65 and I had only spare change of $0.60 in my pocket. She wouldnt let us pay the $40.60, wouldnt let us bring the other $0.05 when we came back to pick up our order and we had no other method of payment therefore we immediately left since that is horrible service and we did not deserve the attitude that the employee was serving us with. We supported another better store, the local Dollar Store where we were treated with exceptional service.
Ordered some balloons for my daughter's birthday. .I didn't notice until we gave then to her after school that the peppa pig balloon she really wanted and I PAID for wasn't in with the rest of them. The balloons started to fall within 3 hrs of bring them home (before she was even home from school)
Need more staff helping out during the holidays. not enough staff at the cashier or helping customer to find items. Also don't trust their stock count online. it is not accurate.
Lots of cool things for all ages.
Excellent service with a smile.
Clean and speedy service.
The name says it all - great store for party accessories
Like other reviews we called in our order. The balloons were to be ready at 11 am. We were instructed to come to cashier one, put the prepaid slip on the counter and we would be given the balloons. We did this but no one came. All the cashiers were busy. After a while they told us to go into the lineup like everyone else. When we got thru to the cashier at 12:15, the order was not complete. We had to wait again until it was finished. Clearly they are over promising and understaffed. We won’t go there again.
My husband and I stopped here on NYE for last minute party decorations. They still had a good amount of supplies and reasonably priced items. I have previously been to the other Party City in the North, but preferred this location. It’s a much larger store and easier to maneuver. The staff were very friendly, specifically our cashier Kiera. I will use this as our go-to party store in the future.
Great selection
Slowest checkout in the history of retail.
A little overwhelming the first time you go but a definite must if your doing your own loot bags for parties just wish I had of found this store like 5 yrs ago....so many things to chose from and all affordable....great store for parties
The staff is always very helpful and polite. They always do their best to assist you as much as they can until you have the correct items and or products you are looking for. Never had any issues at this location! Thank you for the assistance and continuing to work during these hard times in helping people with their party favors and such during the quarantine birthdays and events that are occurring.
The service is not up to par for example went in to get an arrangement of balloons the balloons were great but very slow service and thats shocking as I was the only one in the store at that time and still there was 4 staff that I noticed and help was very much delayed overall not bad experience but great place if you have time to wait
Always have great supplies...it has been my go to for great Christmas decor
Poor service..
This store has all your party needs from costumes to decorations to cutlery! The selection at Halloween is always what gets me to come into the store but they also have a lot of products for children's birthday parties. It is a little overpriced in my opinion but they're arent many stores with this much product and variety so I would say it makes up for it.
This store has everything you could ever need for a party, but is somewhat cluttered in its display. Also note that prices can be somewhat high, depending on what items you’re looking for.
They have lots of party-theme options. Staff was helpful and friendly.
Bpught a balloon wasnt enough air in it but all good
Big store full of... you guessed it PARTY stuff. Staff was friendly. Lots of selection. We went for rather LARGE balloons (36") ... needed several cars to move back.
Awesome
The attendant was quite rude and acted like she din care at all. Great products but had a really bad experience.
Pulled together birthday balloons for my daughter with very little notice (my bad)... but she loved them!
Nice place with decent amount of parking. Wish there was more staff at the counter as the line regularly has 5-6 people waiting. That may not seem bad but can get to be a really long wait when everyone wants to inflate balloons. Might be best to go there off peak hours.
They had our order completed and ready. Good service.
Kinda expensive but very friendly and good stuff. I would shop here again.
don't agree with their return policies. read it before buying from here.
Nice Store
Needs more employees had to wait over an hour to get 6 balloons filled, store was virtually empty
nice staff and a good supply of party goodies, unfortunately they did not have the specific mask my daughter wanted
Very busy inside. Expensive.
Good for the little things for birthdays
Magnificent Birthday Balloons ! We ordered online, received the confirmation email to pick up the next day, then …
Found everything I needed for my party!
Absolutely love their selection. Great ideas for partys and fun gatherings of every sort.
Great staff always helpful
The staff were great. They were extremely helpful, knowledgeable and fast. One balloon in the kit had something wrong with it. They quickly replaced and filled it.
Great costume selection
Nice stuff! Friendly and awesome staff!
Go get all of your Halloween and special event supplies at Party City! Huge selection of balloons!
Over priced items , they do have choices but I can get a mickey balloon for under 3 bucks with helium at dollar tree not 16 at this place and the only difference are the ears and length of time is 10x
Over priced items , they do have choices but I can get a mickey balloon for under 3 bucks with helium at dollar tree not 16 at this place and the only difference are the ears and length of time is 10x
(Translated) Good idea (Original) Good ideaa
This balloon was a HUGE hit!!
Cool balloons
Always have fun items and a wide selection!! Not to mention if you have a sweet tooth get a basket to fill!!!
A big store for when we needed a wig for my daughter's costume. They even made sure we had the hairnet to make the wig work properly.
Alittle over priced I feel Employees are worthless for helping all they do is talk with each other Good selection on birthday supplies, holiday stuff or whatever you wanna do Tons of name brand candy and no name and stuff I cant pronounce lol
It was great Kyle explained everything perfectly grear customer service
I feel like this store is not well stocked and I'm having to go to other stores to find what I need.
You get all the needed stuff for the party here but many times I feel it's pricier. You can get lot of the stuff at dollar store for less
The staff didnt seem to care or want to be there and often huddled together to talk while the line just waited..really disappointed
One Stop Shop for all party needs
I bought a wig for my daughter ONLINE for Halloween ????. My surprise was the wig we bought was wrong so I came to the store to exchange. Surprising the manager who was in charge name LEYLA said at this store everything is on sale so they don't exchange nothing specially the Wig for Covid19 situations. If you going to buy something on line make sure what you buy is the right ✅ size if not you will lose your money. Thank you PartyCity, you can see people in the store trying the wigs with the costumes and you telling me that for Covid19 you don't exchange my daughter wig.
Super cool store... never think to go here though... they should advertise more
Over priced for everything
Amazing
Expensive place but you'll find what you need, if you cannot find it anywhere else.
Great varieties of products to celebrate parties. Items for decoration, gifts and crafts to celebrate birthday parties and special occasions. Great customer services and support.
Everything you need for your party in one convenient location.
Literally everything you need for party.. other than food offcourse
Great service
Great customer service and instant reply to your queries.
Wasted $30. Second time I've had a bad experience at this particular location. This time one of the helium filled balloons (of the two) deflated within an hour. The other one was perfect but because it was the digits 2 and 1 we couldn't use either of them for the event. The shop was 45 minutes away from us so I called them 5 times but there was no answer.
Staff is really friendly. I needed something really specific which I saw online on their website and staff could assist me in finding it. So 5 star for excellent customer service. Thank you.
Very knowledgeable staff, very accommodating, I placed a balloons order for pickup next day, order was ready on time, they even secured them with the weight I provided, good customer service.
Lack of stock for hip things such as pokemon. Not enough staff working to help people and long waits
Not enough trained staff
Nice
The best party supply store. Large selection for all your party needs. Super fun spot yo head to around Halloween. My son loves picking out his costume. The only negative I would say is some items are priced a little bit too high considering they are made with cheap plastics or paper. Other than that a great spot and helpful employees.
Had what I wanted and staff was helpful
Party supplies
Walked into the store about 25 mins before closing. I needed some themed party decor for my sons Birthday. Well it seemed like ghost town walking in. No customers and or staff in sight. It was easy to find the decor we needed since they are in sections according to theme. Walked straight over and got what we needed in no time. Last thing we tried to look for is a piniata well after walking around my kids decided to go with another one that wasn't part of the theme. I was in the isle looking for a pack of candies for the piniata when a lady came down the isle saying " we're closed" I really didnt appreciate that. I understand that it was mins to closing time however the least she could have done was greeted us and then said it a bit nicer and asked if she can help us so we can be on our way. We went to pay I decided not to get the piniata because it didn't match and I couldn't find the right pack of candies to go in it. I thought since I need to go else where to find those I might aswel find the matching piniata too. After cashing out she asked the cashier if I had changed my mind as I was walking away. Prices didnt really bother me since we found almost all the things we needed in one section and as a busy mom of 4 I don't really have time to make a lot of stops. The thing that I did not like was the lady told me then walked around to my kids to say "we're closed" by the time I got back into my car it was 6:03 and they closed at 6pm. Definitely will NOT be going back we will find our party supplies elsewhere.
Basically any themed party you can think of, you can outfit your house for it here. LOTS of variety! If you're willing to pay a premium that is ;)
Well laid out, huge selection
Place is a mess.
Great party supplies
This store is very organized and has an incredible selection for party supplies. Depends on the day and staff if you get good customer service or not. Very helpful with costume selections for Halloween.
A great selection of party fare with reasonable prices and open space. Immense facility. The staff were a little slow and inattentive.
Good location. Good selection. Pretty good website. When you call, however, the phone just keeps ringing until you are finally greeted with a squealing fax machine in your ear. Pick it up or have a four ring answering service.
Such a fun store! Shopped here for my gender reveal, baby shower and now my daughter's 1st birthday. Amazing variety, soooo many balloons and quite the Halloween haul too (end of summer/fall)
Good Halloween and party choices. One stop shop for fun events and birthday party items.
Has everything plus more that you would need for any sort of party
Very helpful staff and so much part items to choose from. They will cater to your every event need.
Pretty good, and huge selection! The downsides is that its very pricey, and there are other stores that you can buy the same things for much less. Also a bit understaffed. Other than that, its good.
A good size store. Usually very clean, even during Halloween and other big seasons. Most items are labeled for easy identification but sometimes the aren't enough cashiers. Staff is usually around to help as well, getting sizes and pulling down product. Good store.
They have everything you need for a birthday, prices Re higher, but you're paying for convenience
Decent
So much to choose from
This place is pretty expensive. So I always look for coupons before I buy here. The worst part is their online business. The shipping costs are ridiculously expensive, which makes it less worth while to order online. Prices are a bit higher here than in the US, but the US store (just over the border) has a lot more variety. Overall, this place can be useful; however, you can find great party supplies at dollarama or walmart for a lot less. The balloon service is good, but it depends who fulfills the order. Last time they left the strings too long and they all tangled. The time before they filled them too much and they all popped when I brought them home.
Cash out is ridiculous. Every time I've been here I've waited in line for over 10 minutes. Not acceptable. will go to other location next time.
Everything you need for any party.
Lot's of Halloween costumes to choose from and staff are willing to help.
They've got a TON of supplies that's for sure! This store is HUGE and PACKED with product! I just came in during the Halloween supplies rolling out and boy have they ever devoted a lot of space to this yearly event!! Kudos!
Employees were very helpful.
A great place for all the party needs. It never disappoints
Had everything we we looking for. Organized isles and great customer service.
We found everything we needed and the staff were both friendly and efficient.
Store is organizsed... staff difficult to locate, but not very different from other big box stores.
Great place for all your kids toy needs
This is a well-stocked store and there is great selection for party supplies. I found the prices reasonable as well. The speed of the check out is very slow and it seems like the store may be under staffed.
Not as stocked as it usually is but a great store
Poor customer service Love the store and the wide variety of products in the store. However, I do not like the poor sometimes syndical or condescending attitude from some of the employees. For the second time in just over a month my wife and I have shopped for party paraphernalia and when we have questions about products, the reply’s are short, and borderline condescending. I don’t expect the “red carpet “ but if I have a question i like a friendly response. I do really like the selection in the store so I give three stars for the store.
Lots of candies! It's a place to go when planning a party.
helpful staff, prices are quite expensive.
Big selection of party items
Great variety of party supplies
Great place for all your party needs. Some things are a bit over priced but most prices are good.
Awesome place to get party stuff. Its pricey but its one place where you can pick a theme and buy everything matching your theme.
Never visited
Great selection, easy to find what you need and the employees are super friendly
Go to store for your party! Good selection. Lacked Moana product as that what my child was after
Cool place to shop if you're planning a themed party.
Good selection of costumes and party supplies
Great party items for all kinds of events. Decently priced!
Helpful staff.
Everything in every colour.
Best place in the city for your party needs! And the spinning shelves have a very loud squeal to them, no idea how the staff put up with it. Keep up the great work!
I had a good experience here I found everything I needed but wish they had better pricing. Overall good place for all your party needs, and staff were friendly and helpful.
Was in on Friday to get balloons for my sons 8th birthday ! And your attendant was beyond amazing !!! joe was his name I believe he was so nice and helpfully ! I was so please and the arrangement turned out perfect !!! Job well done.5 stars all the way !!
Had to wait in line e a bit but besides that all good.
Staff helpful. But disappointed that I could not find a good selection of items for an 80's party
Needed a few decorations for a little birthday party at home. Variety was there and much more than your local dollar store. Gets busier in the evening so drop by in the morning-day time. I would also recommend the store to have a sign of instructions in case you are interested in getting helium balloons or a special one off the wall - it was a bit upsetting to finally get in touch with a worker and having to be told that I had to do “xyz” before getting what I needed. Overall great, just needs more clarification or signage somewhere
Its a big shop with lota party ideas... a bit expensive but worth it
Always love this place. Staff is always around to help
Cashier was scanning item unfortunately was not in the system took so long to pay for it ????????
Excellent store for all your party requirements.. Its a great place to buy festive decor & costumes!!
Unfortunately, the only consistency with this store is the terrible attitudes of the employees. Shopped for party supplies in July and thought maybe the apathetic attitude was just a one off but when I returned this week it was just as bad, if not worse. The employee could barely take the energy to look up when I asked for help, which she could not provide. I went home and had to do an online order for curb side pick up to receive what I asked the employee for. When I picked up the order they informed me it was in store, on location the entire time. It is more than frustrating when you have to drive in from out of town multiple times because staff, managers (Kim) included, couldn't be bothered.
We called up to check if something was available and they reserved that item for us and promptly gave it to us when we went there. Very happy with the service.
So many items low or out of stock. Many of the items we wanted were discoloured or damaged. Not overly impressed
You can find pretty much anything for any party of the sorts here. Balloons are decently priced ad last awhile too. Nice staff.
Alisha at Kennedy location helped me above and beyond. She was so patient and kind. She found everything I needed. I’m really happy with her service and definitely I will purchase again from this store. Thank you Alisha.
Great place to get all your party supplies. They have a great selection.
Really easy to find what you need!
Good place
They're dealing with Halloween rush really well and both getting a costume that fit and the proceeding exchange was very easy and koodos to the party city team for keeping smiles high!
Party City offers many options from decor to utensils. A variety of colour options are available for plates, cups, cutlery, ribbons, streamers, etc. They also sections for themed events. They have great staff and good selections.
Damn this place is pricey. Like, sure, they've got a very large inventory of party supplies and you're more than likely to find what you need, but it's easy to spend a few hundred dollars here and barely have a cart full. The staff don't seem interested or dedicated, perhaps they aren't well paid. I signed up for their corporate discount program, and I run into issues every time. They've got like 10 checkouts, and even with a lineup of 12 people they only have 1, MAYBE 2 cashiers at most. They've vastly understaffed and God forbid you need help finding something. The floor staff are literally non existent. For a place with such high prices, you'd feel like their margins are high enough they can afford more payroll dollars.
Don't be afraid to stop in, they have a lot of things in that store.
Great selection.
Not much inventory but what do expect 3 days before Halloween. Not .any workers to ask for help.
Well it have the lot of options for the decoration...but everything is very expensive
Your typical party city
Good selection for party decorations and helium balloons
Lots of great material, service is okay.
Great selection
Great selection!
Apparently they don't have newt scamander outfits
It's always fun buying party supplies, my only complaint that as we move into summer when all the local pride celebrations are, I was disappointed to drive all the way from Cranbrook to find they only had one tiny display with a few pride things. WE NEED MORE RAINBOWS! LOL
Good selection
Coloring books at Party City $1.50 cheaper then Dollarma $4.00
Well stocked for all party decorations
Great place to buy Halloween costumes
Sooo much selection helpful staff and things u don't even think u want
The guy who was working there, a younger guy, was super helpful. I appreciated that.
Wide variety of stuff to choose from
Always have what we need
Great place for party supplies conviently located in the Kozlov Mall great staff.
Always able to find what I am looking for
Helpful staff, very organized.
Good place to buy stuff for parties
First time in there and I loved it
Big store with a TON of party options. Any kind of party too. New years? Yep. Football? You bet. New baby? Got you covered. And of course birthdays and everything else in between. Even have costume options in a variety of colours. Easy to get in and browse and plan. And not too expensive either. I'll be back for sure.
Excellent staff and excellent selection.
It is. the. Party. Store. In. Canada.
Love this place... Always has different theme party stuff and so much more... We went on for party stuff and came out with Xmas present and candy too
Good stuff and great variety
Great stop for all your party needs. Staff were very friendly and helpful. They have a lot of everything party related. Need Pinatas? They have the largest selection I have seen.
wide variety
Nice location. Staff is helpful. Diverse selection. Definitely costly but they have coupons and sales.
A pretty good selection of party supplies. Can get pretty crowded at times
All your needs for a party
Excellent customer service. . Everyone we dealt with was great
All the supplies you'd ever need for any themed party
You can find almost anything you need for your party. But it is a bit pricy
There is a good selection to choose from at this location but the atmosphere is not very 'party friendly' Team members are friendly & appear knowledgeable, however, the level of customer service is average.
Lots of good Halloween options
Lots of options to choose from. Unfortunately the game theme pack was not in stock for son's b'day party.
The manager here is very rude. Don’t even bother.
So much fun to check out all of the goodies for parties! Thank you so much to the attendant that had to do some digging for me. I really appreciate the time they took to help me.
Amazing selection, all sorts of themes and choices. 4/5 because it's a bit TOO overwhelming all the products and takes quite a bit of time to find what you need. But if you're doing a party or birthday, this is the spot.
Olivia is the worst employee with a -5 stars. Please don’t go there, poor and rude customer service spiced with some racial pepper. I didn’t get the right service and I kept on going from one employee to another asking for help that I didn’t get at the end. Terrible experience.
A little pricey for 5 balloons. None the less they were a hit.
Good selection of party supplies.
As usual can get anything for a party. Excellent service.
Extremely friendly and helpful staff. If you need balloons, this is the place!
2 separate costume packages bought from here were missing items clearly marked as included on the package. "Tequila Bandito" costume missing sombrero and moustache, belt was much smaller than indicated. Ask the employees to open the packages before purchase, do not check last minute like I did. Costumes purchased:
Pretty decent place for costumes. Only time I ever go is before Halloween. Need more sales though and have a lot of selection for any party.
simply put terrible
There were 2 cashiers and both were with a customer for over 10 minutes doing a return. None of them called for a back up cashier to help with the line up. This location usually takes very long. Management should inform cashiers to call for back up so customers do not have to wait in line so long.
No proper arrangements and staff is lethargic by keeping customers to wait for long time in billing.
I love the variety and choice that this place offers for all kinds of events.
Love this place. Clean, organized and everything you need for a party. How could you not like a party store?
You know what you get here, lots of variety and ok pricing. Keep the kids at home if you can, lol.
A lot of choices and also very clean and it has candy more candy if you do not want twelve candies for a dollar
I am Giving a two, due to a halloween costume I was so eager to get! I seen that they had the toddler beast costume, and I personally went there 3 Different times to get one, and they kept saying they couldn’t find it? Totally was not happy. The third time I went back, the one women that was getting the costumes said call tomorrow and we will hold one for you! Okay so I did just that and jokes on me there sold out? I’m not impressed with how unorganized they we’re or the customer service.
Very helpful
A good place to get party supplies and seasonal items. It's nice that things are organized by colour and theme. Staff is usually busy at the cash desks, so I haven't really had customer service other than being rung through. I very much prefer this, but others who might need help only need to ask one of the employees. It's even nice to come here sometimes to just look around and plan parties that may never happen.
If you are throwing a themed party for your kids and want matching disposable, plates,tissues this is the one stop spot! .... Also has costumes but NOT the T-Rex one ????
Good place for decorations and balloons!
Great selection of party supplies! The balloons are awesome and last long with helium
No help rendered by staff. Asked a question and I was spoken to rudely just because they were doing something else before I asked for help. Not a friendly environment
Party city has great selection of decorations and LOTS of helium filled balloons!
amazing store! lots of cool things and can help a lot for cosplayers that are just starting out. Cheap sales on decently good material. balloons are very nice and i felt like a child again when i let go and watched it slowly drift away further and further into the sky till it was a tiny blip among the blue
Shelves very empty, very disorganized. Seem understaffed. The people working were very helpful and trying their best. Corporate needs to hire more people
Bad experience
Excellent customer service! Lots of fun things to see and prices are reasonable. Birthday balloons, confetti, caps, keychains; graduation cards, caps... they have it all.
A huge selection, I should have just gone here for everything for my son's party. I will for sure next time.
An incredible selection of party decorating ideas and items. This is a must go to place. The service could be a bit more friendly. Still would recommend.
Really over priced...24.00 for a balloon ...cmon.
Party City is great . They have a huge variety of things for party and events . Great deals on pinata stuffers and loot bags .
Fun to walk around. Will have to visit next Halloween.
the manager on duty has attitude, customer service ZERO
Love this store, can always find what you need.
75% sale sign in window. Nothing that greatly reduced. Most Christmas product not on sale. Disappointing. Helpful staff!
Horrible service. The girls working at desk don't have any idea how to work under pressure.. and they are really unorganized. I will never again come back here. Even their voice tone is agressive.
Ben (cashier) is racist and rude.
(Translated) Specializing in toys. Easy access and affordable price. (Original) Especializada em brinquedos. Fácil acesso e preço acessível.
Everything you need to host a party, decent prices, very helpful staff.
Everything you could possible need for any time of party/get together. Lots of options and a variety of items to choose from. Very expensive for most items. Basic items for a party of 15 will be close to $75. However, everything you need will be there.
It has a large variety of decoration items for both kids and grown ups parties. A bit expensive than dollar stores but has great quality stuff. They also offer variety of helium balloons. They provide great customer service and easy returns. Its a great place to buy party stuff based on theme .. you ll find all the stuff at one place.
So slow. 2 people on cash and the line up is 10 people long. Don't expect them to get more help and don't take your children as you will be waiting at least 20 minutes in line. A year later and still the worst service. I honestly don't know why anyone shops here. Only 1 person on cash and it takes 10 minutes to cash 1 person out
It has lots of party supplies and lots of themes for the kiddos parties. From paw patrol, teenage mutant Ninja turtles, Batman, spiderman, to Fancy Nancy, dora, and some others. They have a great selection of balloons that you can get filled with helium.
Not the best selection!
I have purchased balloons for my daughter's 13th Birthday from the location near Devonshire Mall. I purchased them on mar 2, 2021 just after lunch time. Yesterday which was the 4th, I got up in the morning and one of the balloons was on the floor. I come home from work and the rest are down on the ground. I'm sorry but I think they should last longer than 2 days. I am not a person to be leaving bad reviews but when you spend $50 and 2 days later they are garbage that's not acceptable. And not to mention a daughter that's disappointed.
I loved it
I get all my party stuff from them .
Got everything and more
Lots of great things, the balloons are good quality.
Great play pricing also had a fair selection for how close it was to Halloween
Good selection, good prices. We found things here that we didn't see elsewhere. Some prices are a bit high.
Great service ????there is something for every occasion
Usually find what I am after. Great for party planning and supplies.
Great place! Great stuff! The people working there were eager to help, but weren't completely aware of what they had or where, but their website and computer did, so it was all good! Must have been new stock, haha.
Ok place. Alot of stuff. Some of what you are looking for.
Great selection! Friendly staff
Great service and sometimes some surprise deals. They helped us replace an item that broke as soon as we got home. Fixed it right away. Thank you!
So much fun and such a variety of costumes and fun party things
It is a good place for your party selection but a bit pricy. Customer service isn’t best.
They have a ton of options for party paraphernalia, but their service and speed is sub-par. Decent organization within the store making is easy enough to find things, but check out is atrocious. If the the store is even a little bit busy, be prepared to wait a very long time at checkout.
Has a number of good items for all your party needs from a reasonable to higher and price.
Super busy given it’s location, but has what I need. Again, the parking lot is something to be desired and you may need to circle like a vulture trying to find a spot
Lots of cool stuff. Understaffed.
Great for all your party needs. One stop shop. Store was clean and merchandise full.
Best Place To Go When You Are Throwing Any Kind Of Party
Has the broadest selection for halloween
Absolutely amazing selection and overall not bad price wise
Does anybody actually work here? I have been trying to call about a Halloween outfit being available for 2 days and no answer. What is going on?
Great service, friendly staff, many selection
Awesome staff!
Always understaffed
Love the hats
Found exactly what I was looking for. Great selection of celebration paraphernalia!
Fantastic place with so many ideas .
(Translated) Distinctive (Original) مميز بكل شي
Great for all your holiday needs and more
Perfect place with a big variety A perfect setting with a large variety of party supplies
(Translated) Extraordinary, the best place for fancy dress and party decoration. I recommend it. (Original) Extraordinario, el mejor lugar para disfraces y decoración para fiestas. Lo recomiendo.
It's alright
Everything you can imagine to make you party funnier and prettier you will find in here.
Good but didn't have Powder Blue Balloons that l needed for baby shower decorations :'(
Awesome balloon bouquets for fair price. Quick and easy pick up and check out.
They never answer the phone and the service on the floor is horrible. I encourage management to fire them and start fresh.
I realize the people who work here are probably quite young, but they should learn some proper phone etiquette. I was not impressed with the attitude from the woman who answered the phone. I hope for a better customer service experience in the future.
Hot cups are a bargain, 80 for $10
Cool store
Didn’t have what we needed.
Lots of fun things to be found here.
Overpriced shop
A great place to find ALOT of party things. Staff is very helpful & always friendly
Pretty good
False advertising for sales ALL over the store, but once you get to the till they charge you full price. Don't waste your time.
(Translated) I bought a Halloween costume that my child likes. (Original) 買到了孩子喜歡的萬聖節服裝
I love all the PARTY options at this place!! No matter what my theme, I am guaranteed to find all my decorations and atmosphere creators here!
Everything you need for any party plans you have, but bring your BIG wallet - you're gonna need it. I come here when I can't find what I want at a dollar store and honestly most times I leave not buying anything because the prices are crazy towns. The do have lots of discount bins, but good luck finding anything you want without digging for an house. I've pretty much given up on this place.
Found a cute Santa dress for myself for Christmas. Wish there was a better selection of Christmas costumes for kids
Great place to pick up anything from birthday to Halloween to Christmas items.
Amazing selection of items. I always go in intending to get two or three things, then walk out with dozens of items..... and I'm not a shopper! The only drawback is sometimes they don't have enough cashiers on, so checkout gets slow.
Number 1 party one stop shop. They have an amazing selection to choose from
Huge selection of party themes, decorations and needs.
Great store to go shopping for a birthday or wedding. Went here to get supply's for our wedding. So much to choose from it's hard to. Great location to. I will shop here for up coming birthdays if I need to.
Great selection of costumes at Halloween and Derry thing you can think of to host a party!
Always great options . I go here every year for my kids halloween costumes and birthday parry supplies @liannayyc
Friendly staff, good range of products
Service is really slow, staff can be kind of rude and not care about how much of your time they're wasting. If you don't mind the wait they have a good selection of balloons for parties.
Best place to procure things for any sort of a party.
Poor explanation of offerings. Never mentioned bags for balloons. Bought 100 dollars worth yet not bagged. Some popped and they tangled making it not what purchased. Will never go back.
Great selection and great people to help.
Tons of selection for everything you need for parties. Plus great Halloween selection
Good for Patty shop
Great selection but pricey
I love coming in here and finding what's new :) Friendly staff , isles are always fully stocked and if you eed help finding something or making an idea come to life, just ask! They are great :)
I can find anything for ???? with really good customer service over here.
Very helpful staff, friendly. Disappointed I couldn't get anything for Italian theme. But staff made up for it.
They have a good selection of items and prices are good. If you are looking for actual curbside pickup though, forget it! They have designated spots in the parking lot but don't answer the phone when you call to tell them you've arrived. Inside there aren't any signs directing you to pick up and staff don't go out of their way to help, unless you're in the checkout line. Even then you must get a cashier to contact another employee to meet you at the back of the store to pick up your item. ☹️
Big, open, clean, lot's of selection for party decoration needs. Wish it had party games though. Only thing missing.
Awesome place for balloons
This PartyCity was not so good. Everything here is triple expensive compare to Walmart. Also one of the cashier was rude, bad behavior plus she lied over a petty amount of thing. She didn't help us with the info about a thing we were asking and once we get dissapointed we request for a return and she lied we can't return whereas, on the receipt they have 30 day return & exchange policy. She told why we bought at first place which was totally non negotiable. Worst PartyCity branch brampton.
Awesome stuff for parties.
It took me more than 30 mins to cash out
Found what I was looking for. Staff were quick to find it and were very friendly.
Cool idea for a store
Got everything we needed and more!
Staff is very disorganized. Took over 30 minutes to pick up a balloon order made days prior. Prices are very high.
Huge collection lots of variety good pricing takes a while at checkout even when not busy
expensive but can get all u need for parry
(Translated) Great party options (Original) Otimas opções para festas
Great store for most party needs. They also give a military discount.
Huge selection.
Please big and nice and clean, they have good things for party ????
Bit expensive .. but a quick stop for your party needs for any age Lots of parking. Friendly staff
Nice stuff but expensive i would suggest go and get stuff from dollor store than wasting money here.
Great service, clean and organized store
Great selection of costumes ????
Every thing you need for a partybwith reasonable prices
Just another store. Overly priced.
THE party store for kids parties. So much to choose from and reasonable prices.
STAY AWAY!!! Be careful with the material you bring to this store to inflate, if they burst your balloon while inflating, they do not accept any responsibility, It does not matter how much money you pay for the item. Full of employees who do not care about customer satisfaction and do not take responsibility. cost 60$ remote-controlled ballon 15$ helium their supervisor said it's gone if I want I can take another balloon in store but I have to pay for differences(over 15$). They don't care how much money they cost to me, their solution is to charge more money. Even customer service never responded to my email.
Excellent customer service and friendly staff. Fixed an error on my end right away to make sure I had what I needed for my kiddos birthday. Thank you!
They were a great help. Two different people helped me find what I needed. 25% off was awesome.
Great for Halloween and party decorations.
Long waiting lines.. please add more cashiers or have employees multitask. Thanks
Lots of kid themed party supplies. Great for any party situation. Balloons done very fast.
Huuuuuuge selection of party supplies, but it's always so packed full of people with long lines. You can get everything you ever wanted for any kind of party, you just cant be in a hurry to shop.
Great party store. Very organized and easy to find what you're looking for.
This was a nice party city
All the random party stuff you can imagine in a semi-organized fashion. Helium balloons available. Lots of costume related products closer to Halloween. As with all party stores, the prices are high considering that the quality of many products is close to disposable.
I was in the store looking for decorations for a party I am planning, Reon helped me find everything I needed and was very patient with all my questions, he was very nice! Would definitely come back!!
Good customer service, prices are pretty high
Great selection but some things are pricey for what you get.
Online ordering is very easy, efficient and fast. Same day pick up is so convenient and the staff were very sweet. Clean, courteous and friendly environment.
Cheap quality expensive prices.
Wedding supplies
We got all of our wedding plates, cups and cutlery here for a great price.
This Party City has a great selection, including some Moana party items that I wasn't able to find in other Party City's in town.
Lots of options for whatever occasion you feel like celebrating
Great staff, good prices.
Terrible, unorganized and slow service, better to go to another location. In other Party Cities we went to, there is always a dedicated balloon counter and we wait up to 20-25 minutes at most. At this location, you can only order when you checkout, which is already terribly inefficient and holds up the line severely. Also after you order you have to wait 2 HOURS for a few balloons. We visited a couple of weeks before the party and asked them how we can order the balloons, the staff just told us to order at the counter when we come that day. On the day of we went and that is when we were told the minimum wait time is 2 HOURS, so we couldn't get the balloons. This could have been avoided if they had trained their staff to give correction instructions to their customers. There doesn't seem to be any organization within the staff, and you don't see a lot of enthusiasm. It is probably not a problem with the staff but the management.
Great selection
I'm not sure how long they have been in the newer location but the store had a couple aisles that were bare and there were a lot of stacked boxes blocking the merchandise. Pretty much found all that I was looking for after some time searching. No staff on the floor to help.
Store was well organized and staff was very kind and helpful.
Very hard to get around with a stroller. No help. Struggle to get in and out the store.
Fun place.
Seriously lacking stock
I'll be honest this is usually not the type of store I would have much use for. But now, with 3 kids, I have found a big use for it. I am a huge fan of Canadian Tire and I like that they own the Party City chain now. I like how you can collect CT points there. This store was clean and organized. The staff where all friendly and helpful.
Interesting
Lots of stuff that is nicely colour coded so if you have a theme or a colour pallet in mind you can get your stuff quickly. The size of the store might surprise you - it’s quite deep inside. I find sometimes their seasonal stuff takes up an overwhelming amount of space, but that makes sense too because many people are hosting seasonal parties and… well… that is the market the cater to! We have had amazing results with their helium filled balloons. They last for days (weeks sometimes!) and when you have a house full of kids, a couple extra days with balloons is fun and with the extra cost. Speaking of cost, this place isn’t really dollar store prices (though, some of the merchandise is of that quality) - get ready to shell out more than you think for “must have” items ????
Extensive party supplies but I still feel that everything adds up really quickly and is more expensive that $ stores. The candles were overpriced and Dollarama definitely sells cheaper. Other items like plates and napkins were comparable or cheaper than Dollarama. Overall, has everything you need for a themed party at a price . Great to browse to get your creative juices flowing to inspire you for your party. Maybe there's some things you can make yourself or get at Dollarama.
Prepare to wait... and wait... and wait somewhere. Slowest cashiers and customer service in the city. Don't be surprised if they abandon the cash with several customers in line to go blow up balloons.
Picked up an arrangement of birthday balloons as well as other party items to host a family get together. Staff were friendly and everything was clean and organized.
They have everything...and I mean everything! Great staff (thanks again Melissa) who take the time to make sure you get what you need. Tip everyone: never order balloons on a Saturday ????. Thanks again guys!
Where parties go to die. Overpriced plastic garbage, employees that look like prisoners. I guess it's ok for a kids birthday party, but outside of that there's nothing here worth your time/money. Who would have thought a party store would be so depressing to shop/work in.
(Translated) Suitable place to find themes for all kinds of celebrations. (Original) Lugar indicado para buscar temas para todo tipo de celebraciones.
Very helpful, nice people. Candy is a little on the expensive side.
This place is ideal when your kids (in my case it's my niece and nephew) are starting to get whiny and restless and you are only willing to spend a couple bucks to keep them happy :P Just walking through the colourful aisles should be enough to get you some peace and quiet for a couple minutes!
Friendly staff....were ready to help with a smile on their face
Perfevt for amy occasion
Great selection and knowledgeable service!
Great customer service! Both of the ladies I talked to were very nice and very helpful, and gave me some information about the store/products that I wouldn't have otherwise known. I will definitely shop here again!
Good selection, friendly staff. Started playing music now! Great atmosphere
Great store, but the cash line takes a long time to get through.
Great selection. They have a good system for Halloween costumes.
Very helpful staff. Of course have you more than covered for party stuff. We ordered a bunch of balloons and they were inflated and ready for pickup on time!
This place is great! Even if you're not part planning all kinds of cool stuff.
Ordered balloons, were ready quickly and and well organized for unpacking when we got them to their destination.
Awesome selection
Great store! Clean and organized. They have everything you need for a party!
High prices!! You get lot of good party stuff. Staff are pathetic.
This place is awesome but seems to have empty shelves half the time in here. Party themes are hit and miss so I'd call before going in. Giving a 4 star rating because I like the staff.
Really awesome place! Really good prices compared with dollarama or those stores with party things! Highly recommended!
Can usually find everything your looking for costume and decoration wise. Online stock is a hit or miss unfortunately
Huge store for all your budget party needs
Such a great selection!
Good luck getting anyone to answer the phone for balloon orders. Don't waste your time.
customers and employees walking around with their masks down, snappy/rude customer service, garbage + products all over the floor, and overpriced as hell - the balloons look good though
It was fun, very bizarre balloons made for a good laugh.
Hit and miss depending on what you're after. Some years for Halloween they get awesome stuff for sale..this year no ouija so a bit of a disappointment. But if you want crazy stuff, never hurts looking here. Especially for crazy balloons
Nice employee for sure
Got all you need
Great selection. Staff is friendly
Great variety of party supplies from seasonal costumes to decorations. The variety is quite surprising with lots of items in stock for both children and adults. And if you are looking for balloons, they have a huge display wall of them for your perusal.
Amazing selection, super fast for the helium balloons, and reasonable prices.
Good service has some really unique and fun products
Only place I went thar had individual vampire teeth in saint john
This is THE PLACE for all your Hallowe'en costume wants and needs! Great selection and helpful staff.
Great staff
Large array of unique party supplies.
We were able to find the supplies that we needed to make our 10 year old boy's birthday a complete success. The selection of balloons is amazing and they have party favours and ideas for every occasion.
Every possible popular character selection for themed birthday parties! Amazing selection of helium balloons.
Always the first place i go to for birthday party
Definitely a great place for your party needs; prices are a bit high on some things
Love it
Everything party can be found here.
Fully stocked amazing amount of things to choose from
Pretty cool selection and variety of 'grab bag' type candy I was not expecting to see.
Great staff and attention to detail
its just ok
Store has everything you need for parties. More expensive than the dollar store, but they'll probably have what you're looking for.
Nicely renovated expansion. Much more selection than before
I was blown away by the huge selection of everything you would need for parties and arts and crafts.
Helpful staff. Fun bargain bin.
Workers aren't very helpful or caring. Always out of absolutely everything even before the pandemic. They don't blow up balloons that weren't purchased from party city. Even if their selection is minimal in their store!!!
It's a pretty good store for party's but if you're looking for a place to buy Halloween costumes it isn't the best because the material that they use for the costumes isn't the best and it looks pretty cheap in my opinion. The staff is very friendly and are awalys happy to help. As for the costumes if you don't care about the look of it, know that there are A LOT of costumes to choose from if you like variety but be warned that if you go too late they may be sold-out. Also apart from costumes there aren't too many masks to choose from. The props also don't look to great and most of them are made in cheap plastic and some of them aren't colored well. 3/5 for this place. The Halloween theme isn't much but the prices are reasonable.
Best place to find a special balloon for almost any occasion. Good prices too and alot of party supplies as well as small treats for kiddies too.
A bunch of spammers that will spam your mailbox without a way to unsubscribe
I got balloons and the service was fast and easy. Prices are expensive and not the best selection.
Largest selection and easy to find what I needed
Quick, well organized and excellent customer service!
Always great service and a price match policy that can't be beaten. Super fast delivery. Loyal customer for life.
Too expensive
A very large store for all your party planning needs. They cater one section of the store to holidays such as Halloween, valentines daily, Christmas, Easter and keep the rest of the store stocked with regular party supplies for any event you can think of. They also have candy for children. The prices arent as good as walmart but it's very easy to shop.
Out of my way, but well worth my trip for this 1 item I was looking for the loot bags. Well stocked.
Didn't even go there for a couple months
Poor service
Great collection of party stuff in affordable range
Horrible service the staff is very rude , I literally took the balloon home and it popped . Paid extra for helium and they basically said they can’t do anything about it !
Little bit expensive, not so much associates, maybe because its sunday.. But everything is organized..
Good staff and a lot of variety
Well I went in to buy my sick grandson a balloon; didnt have 3 of my first choices. And then I asked for 2 other ones and the clerk blew up a birthday one in error. On top of all this, a bouquet of balloons I was picking up in the morning, was already prepared and one of the Mylar balloon was already deflated! What? I left it with my daughter to deal with, she ordered them and paid for them...disgusting. I need to find another supplier.
Went in a few days before Halloween, it was a madhouse but the staff were handling it with no issues. Kudos to the floor staff.
Fun
A little pricey for balloons but they always have good stock and the staff are always super helpful.
Today I waited 10 minutes while the employees used their radios and texted trying to find their manager for a return. The team leader left the store knowing that I had a return and the manager was not in the store, completely unprofessional and unmanaged. Not the first time with poor customer service but definitely the last!!!!
Wide selection of products, expensive though.
Large, well maintained and well stocked with a large variety, usable public washrooms in good shape, friendly staff at the counters. Not an AMAZING value for your money, but you can still do pretty well here with a party budget
The staff was friendly however, the carts weren't sanitized and there was no sanitizer in sight
We needed things for our Hollywood Showcase event and this was the perfect place to get the things we needed to decorate the dance studio. The staff was helpful as well as they are knowledgeable about their stock and the location of everything which allows your visit to be quick and precise. They have a good selection of stock at a good price. They definitely get my two thumbs up.
Sept 12/18 Changing my rating from 1 star to 5. After a couple phone calls party city was more than willing to resolve the issue promptly. "Jessica" from the ancaster location was extremely helpful and even helped me crunch some numbers and decide on a cost effective solution as I wasn't aware helium is not included in pricing. FINE print yikes. In the end feel they were fair. In the end was satisfied with great customer service. Sept 11/18 So annoyed. Found a balloon package online that was perfect. Called to see if I could get it in store as it says online there are some available. However went to Brantford store and they said it was a glitch and not available in store would not sell it to me. Called the ancaster store to see if it was available and was told yes but no fives. Came today Hoping fives would now be available. But no and because they have none they won't sell me the package anyways excluding the 5. Talk about false advertising. So annoyed
Not correct adress.
Good selection
Made an online order, went in to pick up there were about 5 staff visible 3 blowing up balloons with no customers around and one at the till doing something, and one that just walked past me. It took over 5 minutes to even get a look let along someone to help me out, now I gave three stars for the layout and cleanliness of the store but customer service could definitely be improved on. You took the job atleast pretend you want to be there. Customer service should always be a priority in retail.
Good selection of balloons and party items. Many items over priced and the customer service is always terrible. Possible that most of the staff is seasonal and that's why - but just about any question (even the general location of items in the store) gets a blank faced stare.
Got everything
Amazing variety of items to make any party fun!
The store is a little confusing to navigate but the staff are friendly and happy to help. They guarantee their balloon arrangements as well which is nice.
Lots of selection but a Lil expensive in some things
Lots of variety. I went in before St Patty's day and they had lots of decorations for the occasion. As well, plenty of ideas for parties. Friendly staff at checkout
Lots of inventory, great for any event. Gets a little hectic around Halloween- just don't wait last minute.
Always a treat for my girls.
Ordered balloons ahead of time, still took me over 30 min to get out if the store. On top of that they nearly doubled the charged for them. The wait has happened on more then one occasion.
Very entertaining and amusing
Fantastic store and staff :)
Place was scanty. Not much I wanted was there.
Loved it
Great variety of themes! I find ???? prices quite expensive... Customer service could use some improvement.
Good prices and nice treatment of the employees with the customers
Quite literally anything you could want for a party is here! The colors are amazing, and the options are almost never-ending!
Never enough staff
Great party store they sell tons and tons of candy and balloons empanadas
Depending on location, staff didn't seem to enthusiastic
They have everything you need to throw a great event, BUT EVERY, SINGLE, TIME I go there, the staff are soooooooooooooooo slow. And I've been there plenty of times and I have never seen them display any amount if haste.
Overpriced but great helpful staff
Our kids love this store - there is so much they can get into. We outfit most of their birthdays with decorations from this store. I grimace a bit when that time comes around as we tend to overspend here. It may be better to go without your kids if you are on a budget!
Friendly and helpful staff, awesome selection of items!
Lots of theme and great ideas for all types of parties
A great place for all kind of party supplies of various themes.. customer service is good as well and a very huge collection of both party supplies and seasonal decors. The quality of the products are good as well for the price. For any last minute or one stop for any size of parties. This is the right spot to stop.
This is the best party city in Scarbrough staff are always very kind. I recently shared and experience with a balloon order with the employees Alicia and she was very kind, patient and helpful! If you are looking for someone to provide you excellent customer service I highly recommend you speak to Alicia. Very personable and pleasant experience :)
I like the fact that I was able to pre-order my balloons and have them filled with helium. This made pickup very easy and fast.
This place has everything! Prices are what you pay for is what you got which is good quality stuff.
What an amazing place! They really do have everything you could possibly need for a party. It's fun to just wander the halls looking at the massive selection -- they've got every party theme imaginable, and tons of cool loot bag goodies! Staff was nice and the store was clean and neat.
Everything you need to throw a party!
pretty good selection for birthday stuff. Great staff
Costumes are good quality and decent price very pleased
Lots of fun and neat stuff
Came here wired on cold medicine and Palm Bays at 10pm. Not what I expected...
Big selection of costumes and party favors
Friendly staff, reasonable pricing and quick service.
Always great service and tons to choose from for all ages, but you pay a premium.
It’s not a secret that party city is a dressed up and overpriced dollar store. Online indicates that they had 14(!) items in stock, so I drove here for 40 minutes. Coming in - not a single employee on the floor, so after I couldn’t find the item I went to the cashier. The girl at the register said “oh yeah, our website isn’t accurate, we probably don’t have it if you didn’t find it”. When I asked her to check other stores for this item (hoping for more accuracy than their website) she legit opened Google and searched “party city”website and told me there’s 1 in Markham location. 2 minutes after she said not to trust the the website. I get that website inaccuracy might not be their fault…but this was just so ridiculous, I wasn’t even mad anymore
Great selection
Huge selection, just pretty pricey. I always go over budget (usually $50) but the decor always looks great! The service is very spotty though
Never been before but selection was awesome! Pretty easy to find what you want considering how big it is. Ill for sure be back
It’s everything you’re going to need for a party. Don’t use the website as an indication of store stock. Parking can be challenging on weekends. Balloons are amazing but give them time to complete large orders.
Best store for party
Omg this places is so cool will be back
Friendly and helpful staff.
Excellent variety of party decorations and materials with reasonable prices.
Great selection! Amazing balloon options for any occasion! BUT. There is always a lineup! It seems the cashiers are competing between them to see who's the slowest. So only go there if you have time. One day, with 2 customers left in line , one of the cashiers took off to do other stuff such as putting shopping bags at every cash register instead of helping us in the line; that only left one cashier to deal with us. When I was paying for my purchases, the cashier wanted my email address. I said no. She insisted. I said no again so then she asked for my phone number. I said no. She gave up. There is not requirement that I should ever give out personal information in order to purchase something. I would strongly caution customers in any store, to be careful about giving out their details.
A lot of stuff on the shelves are very high can be somewhat overwhelming
Good
Great for exactly what you would expect. I have gotten things for parties, birthdays, my wedding, Halloween and haven't been disappointed yet.
Everything you need for your party at a reasonable price I'll definitely be back..
I love watching people try to manoeuvre the car or get on the bus with their huge helium balloon bouquets!
Nathaniel 3
Bought lots of balloons here for a party. Lots to choose. Great service.
Good selection of party supplies with a range of different colours
Great Halloween costumes in store to suit your or your kids need.
Plenty of free parking and easy to get to. This store has a huge selection for any type of party!
Awesome stuff
Tons of stuff here. You will not be disappointed
Great local party store for balloons and other things. Great curbside service for pick up and nice balloon arrangements as well. Call ahead or order online and pick up works wonders and pick a time and your order should be ready to go. Just call the store when you arrive and they’ll bring your order right out to you.
Great service, very knowledgeable staff!
All your party needs in one place!
Kind of pricey for the quality but it gets the job done.
Party things n interesting things gs
Best party products
Lots of balloons.
I bought a balloon bouquet for my sisters birthday on satruday afternoon, by sunday afternoon they were completely deflated. Dropped like $30 on them when i could have just went to the dollar store and spent $10 for balloons that would have lasted a week. Waste of money and time. Customer service was certainly lacking as well.
Great selection and fairly well organized. Usually busy so sometimes the check out line is long.
Pricey but amazing options for special occasions!
Party store that doesn’t have anything for the Chinese Linar New Year. Store is full of overpriced tacky decorations, but not one red envelope. When I asked the sales rep told me to office max or go online. *tone deaf*
Great place to get any type of party supplies. It's very expensive though.
Expensive , and daughter
Great selection.
Great deals for walls upon walls of party supplies and more great place to get candy if you're having a pinata at a party
while the products are great and there is a wide selection, I just came back from there just now, and the lineups are huge because of the Canada day weekend and there are only 2 cashiers at the registers. The other 4 cashiers are busy blowing up balloons. As a result, people had to wait a long time in the line up.
Party stuff and costumes
If there's ever anything I need for a party, this place is always my first stop! Wide selection, large store, friendly staff, clean and well lit.
Amazing collection
Literally has everything but what I'm looking for. Daughter wanted a kitty party, and they have stuff for a dog party lol
Great place to shop.
Pleasant experience They were out of the balloons I wanted but I don't blame them Have had a health problem & go out to places rarely because I need to be driven, and wanted to give my fiance something
They had the stuff we were looking for
Friendly and fast cashiers and prices are reasonable
Great service, friendly and polite even when hectic when the lineup was really packed. And they got my friends order through quickly, even when other orders were prominent in priority. Jess, Simon, Alexis and Maya were all terrific, friendly and exceptional service at Party City and my friend and I will definitely come back
Clean lots of ideas for parties My kids are always happy I go all out
Balloons galore, great place and great staff
Friendly, helpful staff, good selection of party supplies.
They have a huge collection of things. Seems pretty organized.
I understand covid and all, but they won't fill outside balloons now. I guess they fill their mouths and then put it in the balloons or something.
Always has what you need for the holidays and parties.
I wish there were more staff available. It's a big store and cam be difficult to navigate, and there is no one available to help.
Nicely stocked for haloween.... you might be lucky to grab some deals too...
I can always find the coolest party decor for my kids and that's so important to me having 3 sons, a daughter and 2 grandkids.
I bought and waited there to Inflate my balloon for 40 minutes.
Very cool party store. Lots of items for every event. Steady flow of customers that seem happy. It was enjoyable to stroll through and see. Prices seemed fair, nothing crazy. Staff were friendly and they sell a lot of balloons! Easy parking for free. There really had a huge selection of party items for your needs. I was impressed!
Surprisingly found Diwali decorations!
great services
Great place to go for all of your party needs!
Everything's available but it's expensive when you compare to a dollar store. The decoration and disposable cups/plates are gonna go to the bin anyway, might as well buy something reasonable.
Great for party stuff, costumes and events, you can find almost everything you need.
Go to spot for party stuff instead of Walmart. Usually cheaper here too than on Amazon.
The price is fair enough
Great selection at this location
Great variety
Underwhelming kind of a dump.
Great location lots of items to choose from
Pricey not that great of selection
Lots of party supplies
Great selection and the staff is great
Customer service was awful. When the register we were at broke down after we paid but before we got a receipt the cashier next to the one we were at asked us in a very rude tone... "do you need a receipt... Yes or no!" of course we need a receipt. Simple as that. We eventually got a receipt about 5 minutes or more layer from another employee at the back who also did not seem in good humor. I desperately needed the supplies I bought for my daughters birthday party the very next day otherwise I would have returned it all and went elsewhere. Very disappointing and I will think twice before ever shopping at this location ever again.
Great place to get a variety of helium balloons, the rest of the store is pretty basic and I found it pretty sparse.
Just ok. Less stock then in the past
A little expensive but fun
Carmen was knowledgeable and she helped a lot picking out things for my sister’s gender reveal!
The best place to shop for decorations and costumes
Fantastic selection.
Better to train their staff. Curly haired guy is worst and has no common sense.
Any type of party-they can help you out. One stop shopping !
(Translated) Yaaaas. (Original) Yaaaas.
Prices are a little high but they have everything you need for any type of party...candy and themed napkins for kids birthdays, wedding accessories, grown up colorful wigs and colored hairspray
Staff was super friendly
Narrow rows. It is hard to get down the aisles when other people are there.
You'll be surprised by the things you find there. I went there to buy some balloons to surprise my girlfriend for her birthday and I ended up buying so many little things which brought more fun to the party. Many of the stuff you find there you can buy for cheaper at dollar store or online.
Great selection for costumes
Staff should be more helpful and professional.
Awesome selection of inexpensive party supplies
Awesome
I think his name is Bali, but he helped me out a couple of weeks ago big time. He works there often and answers my questions with patience. I really appreciate that. Big thank you to him- employees like that make it easy for customers to come back!
Good
Good selection. No disco balls?
Great selection, great pricing and amazing staff!!! Over all its ran very well!
Nice place for buying whatever u need to arrange parties at home.
Awesome place. Never let down their
The store has amazing collection by itself, but is also very understaffed and very very slow services. I had to wait in line for a long time to hear that their server is down so we couldnt pay by card. Was happy with the store and disappointed with the service.
All your Party decorating needs!
Good for.party needs but pricey
Honestly I walked in to get my friend birthday balloons and the lady at the front who first helped us was super sweet, I asked her how long it would take and she said 3 min tops. I said okay I'll wait. I came and stood by the balloon area. Two people were working there and having a full blown blown ok conversation about their weekend plans. Ok cool. That's fine. Then they both had to work on one set of balloons together. Wouldn't it be smarter If you each worked on a different set? That way it could go quicker ... you get more done. Just a thought though.
One stop party shop !! Literally has everything you need. We get all our helium ballons from here and have never had a problem with an order !!
The guy with the dark hair is so rude!! He needs to learn customer service. He belittled me when I asked him a simple question.
A little pricey for some things but pretty good value for your money. Friendly staff. Clean and tidy store.
Horrible customer service. I called the store today (January 27th) to ask if a particular centrepiece was in stock. I am having a surprise 70th birthday party for my father so I wanted to go to one store vs multiple stores. I was advised that the representative would check; I explained to her what I was looking for and was then placed on hold. 10 minutes later I'm still on hold. I hang up the phone as there was 5 minutes left to closing. I made 7 calls and every time I would get a beeping noise. Horrible service from the store. Not looking after a customer is not a very good experience and does not make me want to shop here.
This is my go to for party stuff. My friend and I bought 2 big pack of balloons for 8.99 and almost half of them had holes in it or were defect when we blew them up. It was a bit disappointing. But other than that, this store is decent for party supplies and decor.
Staff is always helpful but at times store can be unorganized.
Great prices amazing variety really polite employees honestly whenever I play a party I pick this place because they've never had a problem in my life here
Messed up my order, and they had to reorder everything which made me wait an extra 30 mins
What a fun place. They have some crazy (as in great) Halloween stuff. I thought at first it was a pop-up store, but it's actually an all year around store that also sells birthday party stuff etc.
Always has what I'm looking for and if they don't have it they will call around to see who does they will also go as far as to look up on their website for you and show you ordering options very friendly staff
One stop shop.
The cash was really friendly
Busy but friendly
Soon much to see....friendly helpful.
Overpriced
Has a lot of different items to select from for birthday themes, just a little expensive and long lineups.
They do have a bit of collection but I feel, they can accommodate a little more variety of themed product line. As people have started following social media like Pinterest and Instagram. I have gone there for planning and getting themed baby shower and birthday stuff.
Very,very nice store ????????
Awesome place for a party organizer!
A crafts person's dream come true
Great selection and service
Great place for decorations
I love this store. It has the best selection for anything you need for a party from decorations to anything you need for tables. It has hundreds of different balloons you can choose from. Great for birthdays bridal showers baby showers and everything in between.
Great staff. Huge selection for party supplies and costumes. Can get crazy busy on Saturday.
Some Halloween accessories. Mostly party merchandise at this store. Clean and well organized. Waited in line to pay 5 minutes while the person front of me decided on what Balloon to buy. Maybe let other customers go before the one who's not ready and there was only three customers.
What u would expect from a large party store. Great selection, ok products and high prices.
We ordered some giant balloons for a baby shower about two weeks before the actual date of the event. It was a really smooth process where we paid at the store for the balloons and receive an email confirmation with the date of pick up in time. The day of they sent me an email to let me know that the balloons are ready for pick up. The whole process was pretty simple. The line always takes a really long time to pay because they tend to only have one person in cash every time I’ve been there.
Great spot! So much stuff for kids party.
You can find party essentials at this store. They are a little more expensive than other stores but they still have quality balloons.
Had the rudest cashier when I asked to order balloons she grunted. We asked another cashier and she picked up the phone and didn’t bother to help us or be nice to the person on the other end. Ended up being sold out of everything we needed for grad season because they didn’t stock up enough.Will not be going back.
Cashiers to slow
Prices are fair to high but alot of selection
Lots of good stuff. Prices are a little expensive. Good selection.
Great stocked store and friendly staff !
Low inventory and selection. Linea are long and slow.
Lot's of product to choose from, friendly staff, prices are a bit high though.
Very busy but they are quick to help. Nice and clean. Very helpfull
My wife loves it here. I'm like meh. So what if you've got every color of birthday plate, napkin, etc. possible.
This store is great! Employees are nice. I went there on November 6 to get last minute balloons for a birthday. The worker Karina was very helpful in putting together balloon bunches for the party and was very nice. Good Job Karina!
Great place if you are looking for popular or current kids' show characters. Lots of choices. Parking lot outside is a bit slim.
Lots of variety. Great place for all your party needs
Great selection of party supplies. Helpful staff.
Tons of great options for any celebration. My wife is always happy when she leaves here, and that in turn makes me happy.
The party city is very small compared to other ones that I've seenand the staff wasn't that helpful I would say I never had anybody come on to me and asked if I had any problems looking for anything or they can make any suggestions.
Love this store. Bought this DIY banner and everyone thought I had it professionally made!! Will be back for sure!!
Lot of stuff
This is an awesome place where one can find a variety of items for different party themes. The inventory consists of funny costumes, disposable kitchen utensils, invitation and other type of cards, decoration items etc. All in all it is a one-stop shop for your all party related needs (except food and drinks) :)
So much fun at Halloween, plus they have anything you could possibly want for anything at any type of event
Good service clean & in stock
Clean and well stocked.
A good party store. Friendly people. Normally well stocked.
Go to for party needs. Plenty of stock
Fun store for party stuff
Had to pick up balloons for my daughter's birthday. There was only one person on cash and two people filling balloons. Waited in line for 30 minutes, under staffed.
Good service and has the stuff u need
Quick service and they had all the supplies i was looking for
Today was my first time at Party City. Normally, my wife does all the shopping, because I don't enjoy it. I walked in, and immediately found it overwhelming. It was so big, and with so much stuff! How was I ever going to find what I needed? After about 45 seconds of wandering around lost, I was found by a guy who offered me help. I said, "My little Power Rangers fan is turning 4 this weekend." He knew exactly what that meant, and walked me to the exact section I needed. I found some really cool stuff for my son's birthday, and I'm really looking forward to his reaction. When I got to the front, the girl working working till blew up the balloons I found, added ribbons and a weight, and even put them in a special bag for me go bring home. Fantastic first impression. The employees that helped me deserve commendation.
Awesome selections
Got everything we needed for my son's bday party. And also made plans for another party after seeing the selection of things here
Always go here for party supplies and staff have always been friendly and helpful.
In&out helium tank purchase.
Unprofessional behavior from staff members. Was also not organized and team oriented during valintines day. Bad experience
Man that is an awesome party store, everything you need for your party
Big selection of party supplies and goodies for birthdays, also holiday motifs and wide selection of costumes during Halloween. Some things are reasonably priced and some are ridiculous.
Best place for a costume.
Great selection
Niche offering. Good place for all your party needs.
Very helpful and knowledgeable staff, quick ringing people out with their purchases.
The customer service was so so and the lack of products were a bit too much to handle, as I had very little to choose from when designing a balloon bouquet for my daughter’s birthday.
The service is very slow at the check outs and not many employees on the floor. I went on a Saturday afternoon so I assumed there's more staff. The cashiers take balloon orders at the checkouts which slows the line exponentially. Maybe have a separate line for balloon orders and another for store bought items.
Quick and easy shopping trip. The staff there was super friendly and helpful, one even introduced themselves by name. They didn't have everything I was looking for, but plenty of Halloween costumes which is appropriate for the season.
Party time
Store was clean and well stocked....
So bad management. It was line up when they brought me what I ordered I founded it wrong size they told me to go back in line instead of get the right size !! I just left the store for ever.
Pricey but has almost everything you could ever need for a party, and Friendly helpful staff
Man make sure you have lots of time cause this place has everything They have stuff I didn't know you could get
It is consisted of a huge amount of item that I couldn't find at other Party City stores (may be until the Finch West station opens and brings many more people) ...My "police uniform" Halloween costume was a blast. It's also great to find somethings that are unique and unavailable at the dollar store for a relatively competitive price.
Very helpful staff.
Everything u need but very pricey
Liked this place got everything I needed
We went in looking for a costume for my son, Spider Man to be exact, and ended up walking out of the store with two costumes (Classic and Miles), a tub of jelly beans, and a bunch of other candy, plus a skeleton my son has since named and takes with him everywhere. Only four stars because they had the jelly beans marked at 20% off but I got charged full price. Not gonna argue about it, just make sure you look at your receipt before you leave.
Huge variety of any party decoration. very good rates and great value for the options you buy.
OVERPRICED
Nice and brand new building. Little frustrating sold out what my kid’s party flavours. It’s looks not really busy. It’s looks quiet.
Great
Has some cool items and a good selection but fairly specialized and I only ever visit when looking for costume/party goods. Staff wasn't the most friendly or helpful.
Ok... so far to drive and not much variety!!
Lots of party supplies for all occasions and ages. Store was neat and organized when I went around 1:00 pm. I purchased individual helium balloons to make a bouquet. Staff was helpful and efficient.
Very disappointed! Purchased a New Years party box for $19.99. Contained party features for 10 people. Hats were nice, party noise makers did not make any sound at all! That did not go over well at the party for 6 in our bubble. Ordered two helium foil New Years balloons at a premium price the day before New Years, the one balloon was completely deflated long before the party began. Waste of money, over-priced, Dollar Store a better bet. Staff of 1, not personable or helpful.
Gd
Amazing selection, everything you could think of.
Great local place for all kinds of party stuff. We got stuff here for our wedding and our kids party. Really worth checking out
Great big store with lots of items but got stuck in 20 minute line. Only two Cashiers were active.
This place will have just about everything you are looking for to throw a party -but it is very expensive for what it is (especially when most things are single use, and will end up in a landfill...)
Always super clean and organized! Always find what I need and more.
Staff was really helpful. Was a shame to see so many things out of stock -
Lots of fun things.
A little busy but overall a quick checkout and found everything I needed
Party house
pretty much anything you can possibly want for a party is here
I always go to party city for supplies, they had enough employees working and a lot in stock
Good selection of party needs including birthdays and also supplies for events like Halloween or Christmas.
Went i to get some items for my daughter's 13th birthday. Staff was super helpful and I was able to get what I needed in 10 minutes!
For all your party needs go to party city
I wish there was 0 star option! The « manager » at this PARTY STORE doesn’t even know how to fill an aluminum balloon! That’s ridiculous! The first one bursts (yes, that was an aluminum balloon!) Then she tries the second one, she attaches the string and 3s later the balloon is on the ceiling the string detached! And guess what? They’re out of those balloons! So one of the sale associates catches the balloon from the ceiling and ... can you guess what happened? This second balloon bursts!
Jacob was helpful.
Lady at the register gave me the hardest time for filling a couple balloons
Lots of selection when it comes to costumes and outside home decore for Halloween The rest of the store is stocked with party supplies and great selection of it too Lots of candy and balloon options Need princess party supplies? This is your spot !!
Awesome store
They sell stuff you can by at the dollar store for cheaper ,big time
Found everything I needed for a little girl's birthday party ????
Upset with what was in stock.
The employees are very polite and helpful.
Love the place, awesome selection staff always seem like they are enjoying what they do and helping people and not just there for work and they seem.to get a giggle out of people enjoying their store and didnt mind my daughter and me joking around with the masks
Slow customer service. Lots of things to use for any occasion, though.
There needs to be a brown section
My only complaint is they have too much stuff!!! It can be hard to find what you're looking for.
Great place for all occasions but always sold out of popular items.
Selections of toys and costumes. Large parking space and just beside alot of stores like visions.
Bought just one helium balloon (heart shape) for around $3. It's been 3 weeks and it's still floating! (It's a bit deflated now though and not floating as high).
Such a great selection, you're sure to find the theme you're going for! Staff is friendly and helpful!
Prices are a rip off, but hey at least you can get stuff in a store still somewhere in 2019
Usually staff is very helpful.... Not this time may 25. Even there were 3 employees behind the checkout, neither of them were overly helpful. One of the men left to go to the back as a lineup of customers were still there. The woman sitting on the floor was throwing product (balloons I'm imagining... Maybe that's why the balloon I bought was not holding helium) so finally got to be served and the 1 balloons I did buy didn't even have the curly string on it like the ladies usually do. I'm kinda disheartened, not only did I pay quite a bit of money but the balloons lost height the night we bought them! $25.00 for 2 balloons.... I'll rethink my purchase and try to find another store
If you suddenly decide to make party - This place will bing the right atmosphere to your occasion.
A lot of variety, well organized, although the lines to pay were very long the cashiers were fast an effective. It was very pleasant. So I would like to give congratulations to the all time
They have everything you could need to plan a great event.
Not alot in there for adult birthday parties and rather pricy
Lots of items that are needed for any event.
Staff were very patient and accomodating
It was...good...fun...
Love the selection for party supplies! Also the costumes they have in store or online!!!
Nice store with lots of items for any party or Halloween costumes
Friendly and informative staff, had wide range of collection for your various part needs.
Good party stuff...
A but disorganized but great place to go if you need some tough-to-find supplies!
Helpful staff
Nice selection of party supplies. Some items, like paper plates and cups are a bit overpriced.
Great sales friendly staff had what i needed would go back 4 party or costume needs.
Helpful staff in helping find products close to closing time.
Store is fine. Website inventory is often incorrect.
Friendly enough.
A very busy store.
Good
Some of stuff are expensive. You may find cheaper alternatives in Dollarrama stores.
I won’t shop here ever again . One of the staff members gave me incorrect information on a fairly expensive product . When I got home and used the item and it didn’t work the way I was told it would. I called the store , was put threw to a manager who was extremely rude over the phone . The manager said there’s nothing she can do, didn’t offer money back with a receipt, didn’t offer a discount or to exchange the item, and after all that hung up on me . Terrible customer service !!
Friendly smiles take you to heaven and back 1 million times????
Not enough people on staff here. Line ups were huge and they were not able to blow up 5 balloons for me on the spot, they wanted me to come back in 2 hours. Then laughed at me as I walked away. I won't be back.
Always Fun to look around
Costumes are pricely high.
I would never recommend buying any balloons from here as I purchased some for daughters birthday and when the order was placed online (due to covid) NOT ONCE were we told that they only guarantee them for 12hrs. After we placed the order we received a phone call from the store and we explained to the person on the phone that we needed the balloons for Jan 2 and again it was NEVER explained to us that they only have a 12 hr guarantee. It was never suggested that we hold off to get the balloons till the day of. 3/4 of our balloons are deflated and look horrible and on top of that we had to pay an extra $14 for inflation fee. To top it all off the Manager I spoke with on the phone had horrible customer service kept cutting me and kept passing the blame onto me for not knowing there policies or guarantees. Pretty had to know anything when it not explained to you!!!! Never again will my shadow darken the door let alone be giving them anymore of my money.
Should have been there before. Great place for party.
A fun place for kids big and small. Lots of party and costume choices. Not just for Halloween. All year round costume and party supplies.
They have everything you would want or need to plan the best baby shower ever. Not a expensive as I was expecting for a focus store. Great work guys.
Helpful staff, highly organized and clean store. Prices seemed reasonable as well. Will definitely return for Halloween stuff or other party needs. Was a bit surprised, but happy, that they also had a good assortment of Halloween decorations.
Nice selection. Staff not very knowledgeable/helpful
Incompetent sellers. They don't know anything about their products.
Awesome
This is one of my favourite locations to come to as they usually have items in stock. If you are ever unsure or see something on the website, be safe and call the store to confirm that it really is in stock. Their loot bag section is really good, you can do loot bags for all ages here. The balloons are really good quality. I DO NOT RECOMMEND buying the helium tanks sold here, they are a complete waste of money. I blew up balloons the night before a gathering and they were all deflated by the morning. I RECOMMEND either renting a real tank from somewhere or paying the extra and letting the store blow the up for you. Make sure you check all your items being purchased during the curbside pick up as sometimes your items can be missed. Also to save a lot of hassle before placing your order online call the store to ensure the items are in stoke at said location.
Very unorganized here - but the balloons are great!
Its lit get crazy!
It was perfect ... thank you guys for helping me with the costume I was looking for...
Good place for party supplies. Big selection of costumes, accessories, all you need for your party.
Good experience
Great supplies!
You can find everything you want here.
Omg it has everything in every colour at reasonable prices! Love this place!
great for Halloween costume
Any and everything you need to party
You can always be guaranteed to find things that a good price here and never lineup at the cash so that's great
I have been trying to call them for the last three days and no one ever answers the phone...
That time of the year
Helpful staff. Lots of selection
Very helpful staff and they coordinate well for the timely delivery of items purchssed and pre-booked as well.
Awesome
Great selection
They have party supplies for any themes you kids will want. The prices are decent and a good place for random Nintendo party favours!
Great spot if you need anything for a party or Halloween ????
Great place to find different theme decorations for parties. Great customer service.
Incredibly impressed with the selection of items. Literally tons of items for any party idea you have. Just wasn't impressed with the price!
Love party city for Halloween. Great for birthdays Christmas any events.
Birthday balloons galore!
My go to place for awesome balloon bouquets.
Need more staff
Best place anywhere to get everything you need for any kind of party.
They have everything for any kind of occasion but sometimes it is hard to realy find some items they might be out of stock overall it is great
Wonderful place to find out all the stuff for all functions and events under one roof.
Giant store and have variety of decor available!
Party time. What price will you pay. Ooo candy
Evrey worker was generous kind and helped you with anything you needed and this store has lots of selection
Great, friendly, helpful, quick service!
Fun times to be had for sure
Good products. Poor customer service.
Didn't have what I was looking for.
Lots to choose from amd friendly staff
Amazing service ????
Been going here the day of Halloween to get my costume for the past 2 Halloweens in a row now, they always have what I'm looking for and have been very helpful. Thanks for not letting my procrastination ruin Halloween!
Balloons, costumes, themes, specials what more could a Gramma want!
Very friendly.
This shop has just about everything you're looking for. Good selection of costumes and decorations. The staff are always willing to offer advice. No high pressure sales, but there's lots to look over. 1TU
Happy to find a place to get supplies for Hanukkah! ????????
I love Party City for all things party, and normally I can find what I seek. Costs aren't too high, and staff are generally helpful!
It was okay, lots of empty shelves and stuff out of stock and lighting sucks, it's dark in the store. Good place for balloons though.
Very helpful staff!
Excellent place to buy party accessories and costumes.
I have not been to Party City much, we celebrated a 70th Birthday and bought a couple bouquets if balloons. My daughter left and 2 immediately popped outside. She was upset and when I went back a few days later they refunded those 2 balloons. That is customer service and I will be back
My daughter wanted to buy fishnet gloves and she did find all colors of it. Thank you party city????????????????
Love thé store .alot To choose from..thé employees are so friendly.thé service Is awesome
Great selection and cool staff
Staff was great with my order and took care with the balloon bouquet. Great selection too!
Would think they would want your business. Didn't even say hi, or ask if I needed something. Good thing it's not the only place in town with balloons.
Found the stuff we were looking for and even things we weren't looking for.
Kinda pricy, but they have some unique items.
Amazing decortion stuff.. Got some many theme related stuff. Well organised store.
Not much to say, is A Happy Place for all ages... Period!
Great store. Horrible, horrible customer service. Waited in line for 20 minutes. There was only 3 customers infront of me
So much selection!
Great stuff for a party of all sorts
Cool party accessory place
They have lots of items but out of the items you need.
Was not impressed with this location. I experienced poor customer service. There are not enough employees on the floor
They had the invitations we needed!
They gave me two left hand gloves of my Halloween costume :(
Nice place to pick up stuff for special occasions. It has something for everything.
Stuff for party
A variety of options for all that you need for a party and more!
All your party need and more
Purchased a balloon bouquet for my daughters birthday, it was really great! Store selection is vast... if you are hosting a party, they will have something for you
Friendly cashier, clean and organized place. Perfect for our party needs.
Lots of different party stuff, good variety - but the prices can be a little high.
You can find different festive decorations, from baby shower to baby anniversary all over everything, However, the price could steal your money.
usually thee go to place when planning a party for children and adults alike, very wide variety of items, social distancing in effect, sanitizer available, staff all wear masks and clean carts regularly, aisles are wide enough to maintain safe distance, i really loved the costume section, i was disappointed that the light up princess fairy dress wasnt available at all and there wasnt a good selection for young boy costumes, but found an alternative, thor hammer with black panther mask and my little pony complete costume (items all sold separately) im a single widowed father of twins, shopping for boy and girl twins isnt easy, package deals would have been nice and easier on the wallet, great balloon selection, helium available, all in all, had everything i needed
Helpful staff. Prices are okay
Crazy prices. But its nice to look
So many cool things!
Good place for any party supplies However...online orders had to be arranged due to lack of stock...arrived late..and never received our credit of 40.00 paid for guaranteed date delivery Called three times..said they were behind processing credits...its been since november 2018 now...still no credit
Best party store ever
Good place to get everything for any kind of party
Not many popular goods.
big varieties but very slow cashiers.
My kiddo loved it but couldn't find what she needed. She was looking for a particular wig but she wasn't able to find it
All your party supplies in one giant box. Saturday mornings are busy so plan ahead for getting your helium balloons filled!
Can't beleive the colour sections of so many party stuff. All you need for a quick set up. I recomend.
More than just costumes. You can find gift bags/decor/party supplies in almost any color theme.
Very neat store. Anything you need for a party, you would want to make this your first stop. I did a walk though just for fun and found many great ideas for future parties. I strongly suggest stopping in here to take a peek!
Lots of different birthday party themes - favours, decorations. Weddings, retirement and baby shower party items. Large selection of Halloween costumes and decor too. Reasonable price and fast service
Huge store! Didn't have what I was looking for. But the staff was nice and actually suggested I go to another party store in town. That other store had exactly what I was looking for.
Great variety.
Found the balloons we were looking for.
They have a large selection, but pricey on most items
staff are helpful but talk to each other as if you're not there
Loot bag shopping sent me upto 150 but i love their stuff so didnt mind at all!
Good selection of party supplies! Bit more expensive than Walmart but a much larger selection!
The staff were very attentive and helpful.
Great for kids birthday party
Always find what I want. They have everything you need
Great selection but can be expensive.
Great selection of party items and cards and balloons. Super friendly staff.
Fantastic selection and service was good!
Good options for decorating a party. Costumes are good, on the $30-60 range.
Fun store
Staff was busy so took awhile to check out
Me and my partner in crime: Tangela gurl 1424 tried to find lifeguard stuff for our crazy lifeguard costumes ❤️
Excellent selection of party items. Friendly service. Decent prices. Everything you'd expect from a party store!
Great customer service. I accidentally chose the wrong shipping option and didn't have the email for the order but they gave me a full refund to buy it again. It was very quick and the customer service was great.
This place is a great store. However, this time when I went, shelves were empty.... Not a lot left for Halloween ???? Don't shop late LOL BUT usually it's great, they have pretty much everything for your party needs.
I wouldnt recomend shopping here for anything. My husband and I bought our son his costume from here and it cost us close to $100, his costume came with 3 things a shirt, pants and a headband
Still the easiest way to shop for an event, but will say their stock is a bit scattered and needs more products.
Conveniently located. Often has low stock unless looking for popular items. Average pricing.
Awesome place. The workers are nice
So many balloons! :) A little bit under staffed, so service is slow.
Consider choosing another party store if you're in need of helium balloons. According to the staff in Kitchener, Party City is experiencing a company wide helium shortage, and this isn't the first time. I was told that there won't be any helium for at least a month. I find this especially frustrating, as I had pre-purchased balloons in-store and online, with the instructions to bring them in to the store 24 ahead of my event for filling. The staff were pleasant, but short on helpful suggestions. They sold me a personal sized tank of helium for $35, and the concentration of helium in ot is barely enough to float a foil balloon. They also don't accept the tanks back, so here's hoping the recycling fee won't be too high... What a dissapointing and expensive experience. Update: here's a photo of balloons I filled from the small tank, an hour after filling... one more hour and all of them were on the floor. Awkward.
Found what we needed and the staff was friendly
This place is pricey but it has loads of stuff. We went there for Halloween costumes and of course the kids found exactly what they were looking for. Go figure. I thought we would have to compromise and get something else. But it all went well. The store has so many other things for parties and various occasions. I gave 4 stars because there are items there that are completely over priced and can be found in other stores for less.
Best place to go for all supplies. Good service
This location is okay as far as this kind of store goes, but unfortunately does not offer selection that is large enough for a satisfactory shopping experience. You can find some gimmicks and some costumes - but their selection is relatively limited to neither surprise you nor fulfill all of your shopping needs.
Has everything you could possibly need to have a party from casual to themed
Went in the other day in need of some very last minute help! The staff in particular Kody, Jasleen and Jay went absolutely above and beyond to help me!
Party City in Brantford.Well most of the staff look miserable.Not sure if they are but thats how they look.I have bought the bundled balloons from this location the last 3 times I needed them.Im not sure whats wrong with their balloons...maybe poor quality however the first time I bought from here one of the specialty balloons lost its air by the time I got home.Second time at least 5 of the 10 lost their helium by about day 3?I was just there again for my daughters birthday party in April.I bought them Saturday night for the following day.ALL BUT 1...lost all their helium.She had no balloons for her party.I wont go back to them again.Ive told them this more then once.Dont waste your money....go somewhere else.
Such a great selection of Party Accessories. Be prepared to spend longer than expected looking around. lol
Everytime we go in there at least half of the shelves are empty.
I came in to find something very specific that other stores didn't carry. A lady working there stopped what she was doing, went out of her way to come ask me if I needed any help. She then guided me and helped me make my trip short and easy. Hard to find customer service like this anymore. Highly recommended.
Great place to pick up party supplies
Good layout
Get place to get party supplies.
Didn't have a lot of the things I was looking for but the staff was helpful
Friendly customer service you can find any and everything that you need for your celebration
Nice place, amazing staff and grate thing to buy and explore
good products knowledgeable staff
All your party stuff and more go there often
Nice place to shop for any occasional stuff.
Everything you need for a party. Lots of the themed party stuff
BIG
Went in just after the store opened only one cashier and she was letting the person checking out walk back to asiles to do more shopping I waited over 20 minutes in line.
So many varieties of party supplies,good prices for the quality. And Store employees are very helpful.
So much stuff, things you didn't even know you needed for you party, wedding, costume etc. Bright, clean, and friendly staff. Affordable.
This is one of the best places in Ottawa to get your party gear. My family and I always shop here during the Halloween season. Lots of costumes, treats, etc.
Had what I needed but not enough staff on so waited about 10minutes in line to pay.
Pretty good
Very helpful
Nice staff. They do whatever they can. But because nowadays nobody is partying, the store is basically empty. Balloons have particularly very low selection.
For party items
We found everything we needed and the staff was great. Checkout lines are somewhat slow.
Big store with beautiful things for parties. They have a lots of parties themes. The costumers service in the store was good. There is a parking lot near the store, no charge.
Ok selection of party supplies
Pay an extra $10 to avoid the crowd at Walmart and get better quality stuff.
The best place to go for party supplies! Decent selection for Halloween costumes, but even early on they ran out of the really good Halloween costumes in the most common sizes.
Nice variety of party stuff and costumes.
Great party store! my go to place.
Great selection of party and novelty items
cool place!!! very pleasing on the eyes! such beautiful colors everywhere:) I hope they get some more Halloween and Christmas stuff later on in the year. Prices are a little high, but if I actually needed something very specific then it's great. Customer service was okay, no one greeted us or asked if we needed help. I didn't need help though, but if I did it might've been a little annoying because the only associate I seen was the cashier. She was nice. Anyway, Great store!!
Super fast balloons arrangements and huge selection.
Called with help to place an order since the website is not the greatest. Was directed on how to order balloons and get them inflated with helium. Was told they'd call in 2 hours after the order was placed. I called 24 hours after placing the order and was told a completely different story. Absolute waste of time, will never order from here again as long as I can help it.
Not a lot of people to help. Employees seem bored to be in what should seem like a fun place.
Everything we needed was available. Roll table cloths and glasses. I had purchased a lot of what I needed at Costco... Because i had been there but some of the things i already bought were cheaper at party city. Recommend for any event
Few days ago we went there, asking to inflate two latex and two foil balloons as well as a nested balloon you see in the picture with helium. They charged us $3.95 for each balloon. They inflated the first four balloons normally, however, when they wanted to inflate the nested balloon they told us the bear inside the balloon is damaged and they cannot put the straw in the right place to inflate it and just inflated the outer balloon. The balloon with deflated bear inside was so ugly and I regretted to pay $4 for an ugly thing. Today just decided to take a look and see if I can really see the damage and surprisingly noticed it is not damaged at all!!! Seems that the guy and the lady were wrong!! I found the right pathway to the bear and put a straw inside it and inflated the bear using an air pump as it is seen in the picture.
They did a great swift job of filling up my balloons and this store has such a great selection!
Great store, lots of costumes, party decorations, treats, etc
I’ll look over the fact that the store still has empty rows three weeks post Halloween. It does have a lot of everything you need for a great party. Everything. I also find the prices to be very reasonable. The consistent issue is the people who work their. They seem like they would rather work anywhere else but here... and it’s a party store. Today’s highlight. After paying the cashier, who had interest in doing her job, half attempted to fold the receipt (it was a large order of several hundred dollars),she then gave up and crumpled it at me.... at least I got a lot of fun stuff.
Good variety. Customer service is okay!
40 mins wait time to blow up a few balloons. Brutal
Huge variety of everything party, nice employees, always clean
I found everything what I needed for a party in one place, I didn't need to keep looking in different stores.
A lot of options but always super slow to cash out
Always able to find everything I need for any celebration. Love their wedding items and sweet table decos.
we can order all of them from the internet site more cheaper than this place.
Good
Great place to get the party started.
There wasn't a big selection for 50th Anniversary decorations.
Great selection ,ok service but a bit pricy
Found what i was looking for the prices are reasonable as well
Wow, what a store. Aisle are clear and store is clean and tidy. Staff are very helpful.
Great selection of birthday party accessories. Great "outfit" and accessories for going to a party! Prices are decent.
Helpful, kinda expensive, lots of awesome party things
Great selection of costumes for Halloween. Very busy but well managed inside the store.
Big store with almost all the things you can hope to make your party fun. Some of the staff are helpful.
so overwhelming
Had all the party items I needed for my grandparents 50th anniversary
Great selections for all occasions. Everything is displayed well so it can be seen clearly.
Cashier ignor costumer
You want it.. They have it!!!
The store looked like they were waiting on a shipment. Many things out of stock
Wow very impressive
Fantastic customer service. Hot day and not going to leave my dog in the car or out side the store door. I called them and they had not issues with me bringing in my golden retriever. Can't say enough about them!
Friendly service
Best selection of party accessories in West Ottawa.
The employees at the Heartland location had an opportunity to go above and beyond, but did not. Terrible customer service and a "whatever" attitude of the employees. Very disappointed ☹️.
Very nice employees
Good services, very helpful.
I Visit here twice a year for party supplies. They always seem to have what I need
Party on......dude
Fun place
So many amazing balloons and party items!
ALOT of selection. Some things are over priced and can find at the dollar stores but good place for supplies
Full selection and friendly staff
Kind of hard to find what you're looking for, but an amazing variety of stuff
Great staff, decent prices, big selection
Nice place, but we didn't find what we were looking for ????
only 1 change room. Line up for change room was longer than check out line
Loads of variety, but pretty pricey. Lots of fun to shop here with the kids.
I love the variety there!
Great noodle fusion joint.
Good collection of party items. Good stock availability too
Great selection! Friendly staff. I hope people in Saint John support this store instead of shopping online sometimes. May be a buck or two more but isnt that worth it if it means we get to keep it in our city?
Good stuff to throw a regular party but if you want something more fancy or trendy for decorations always look up for Micheals store, this place is more average.
Very friendly and helpful staff.
Good for what it is a tad overpriced
justin the staff was so nice and friendly.
Good selection, little bit slow on the service/staff but overall a good store for party needs year round.
Great variety. A bit pricy tho.
Good service clean store very organized has all your party needs in every color and them you could ask for!
Love going there for all my party needs. U can find each and everything there..
Only place in town lol
All your party needs to keep the kids and wife happy. Don't forget the flowers.. Zhivko Mk
Pretty much a warehouse of anything for parties, mostly kids. Layout is a bit all over the place but to be expected given the stock and seasonality. Some hidden gems, staff is friendly but cashiers often missing so I had a longer than expected wait.
I called about 10 minutes before closing asking for a couple balloons for a wedding, I thought the girls would be more understanding especially considering it’s for someone’s big day, they told me “sorry we can’t make anymore balloons for the day” if your hours of operations say until 8pm, you should be making balloons until 8pm. Super disappointed
Good choice of current party themes. Wish they had more stuff that is not tied to all those kids shows. If you are planning a pirate themed party or a shark party for example, you might be disappointed.
It has everything. Well, a version of what you are looking for at least.
Best place in town for costumes and party supplies!!
Everything you need for party supplies
Great for party supplies and candies. Go elsewhere for costumes. Can be pricey.
Huge wonderful store for all your party needs.
Excellent selection of party stuff and big selection of costumes.
I walked in without a clue what my costume would be for Halloween, and walked out with the ingredients for a great one that I could assemble
Staff is helpful when you can find a staff member. Prices are high but they do have an excellent selection for all things party.
Great selection
Absolutely disappointed with customer service and on line ordering. Everything was sold out and I had to chose something that wasn’t my choice for my 5 year old daughter’s birthday . Spend so much money and when I got there just one balloon was inflate it and rest was in a the bag .poor poor customer service, never shop there again
Ok
Came here to exchange some balloons and pick up other supplies. It's a good source for all your party needs, so no issue there. Giving 3 stars for the customer service based on the cashier experience. Basically we wanted to exchange some balloons and the first thing the cashier said "Our policy has changed based on COVID and we cannot accept items from other stores." Which is odd because on the back of the receipt it said that you can return & exchange at any Party City. We said that's an odd policy change considering we bought the balloons the day before. We asked if he could check with his manager - turns out he was wrong and another employee did the exchange for him. Poor guy honestly probably didn't want to admit that he didn't how to do a return. A good learning experience for that cashier.
This was an alright party city. Was clean and staff helpful
Decent selection of party stuff, would be nice if there is a way to identify employees walking around since they don't have a specific uniform to identify them :)
Always find what I want. Super clean, organized and sweet staff
Friendly staff ready to help you with same day orders.
Great product and even better staff! I lost my receipt and Store Manager Travis spent over 10 minutes paitiently on the phone with me. Will definitely return to the Macleod Trail location for all my party needs!
Great store providing all the essential supplies you would need for a party. Well laid out store, and nicely organized. Purchased most of my supplies for my 1 year olds b-day.
Decent selection for party supplies. Ridiculously overpriced balloons.
Big location compared to others. Lots of selection.
Definitely is not a good option to go in Halloween dates, is super busy, you have to make a line to buy your costume. The employees seems to be tired and they are a little slow
So I went to Party City, in hopes to finding bachelorette stuff in store, rather then resorting to Amazon, only to be disappointed in the selection. With the little bit I did find, I went to pay, being first in line, I literally waited 15 mins. I'm not one to complain, but they had 4 people up front, and only one person was ringing in through customers. Definitely not impressed.
You shouldn't probably go there with a kid in tow. So much for them, they'll want everything! they were really accommodating in making up a custom arrangement of balloons for our son
They have everything from party's to other it's good ????
Asked for basic ballons with numbers on them and was told nothing like that so was not happy as spent twice the amount and them found out later I could have gotten less expensive ones
Fun
My kids happy
Lots of variety. Messed up our last birthday order which sucked.
Helpful staff and great selection for a Peppa Pig party. Decent pricing
Best party store. Get everything I need for my kids birthday party ????
You know what you get here, lots of variety and ok pricing. Keep the kids at home if you can, lol.
(Translated) Not bad. (Original) Неплохо.
Big beautiful store with lots great party stuff at reasonable prices.
Great place for party related items but please have a seperate helium and regular balloon section with dedicated staff (including pre-ordering balloons). Apart from that great place with great range of party supplies.
More like poggers city.
Curbside pickup protocols are wonderful, friendly and helpful staff.
It's party time.
Always fun to go here when seasonal shopping like for Halloween but it also is good for all your party needs for a birthday party for a kid or older.
Good store. Lots of selection but some things are not in stock that you’d expect to be. Maybe impacted by supply chain issues from Covid but many balloon colours not available while ordering arrangements so we had to settle for what they had versus what we wanted unfortunately. They have waves of being busy and sometimes you get caught in a long line for a simple question. Staff aren’t overly thrilled to be there it seems sometimes - maybe they just need a break. Overall, a good option for party needs but it doesn’t excite me to shop here.
On the pricy end, but the store is great for inspo and last minute needs!
Little expensive but variety of material
While costume shopping for a 6 and 4 year old that changed thier minds so many times, the staff was ready to help. Even though the system may not be the greatest I still give them a 5 star for the amazing customer service.
A great place to get party supplies/accessories.
It's the best place to prepare for ur party , I love the huge selection of items they have . The Staff are really friendly and nice.
Overwhelmed with the selection but staff was helpful
I got balloons with helium for my husband's birthday. As it turned out, the quality is very poor. In just 2 days, the balls were deflated !!! This shouldn't be the case in normal stores. It is necessary to better monitor the quality of the products what you are sold to people . Or maybe it was not qualified work of your workers. I was very upset and disappointed.
Customer service is amazing here, just an observation but the staff was very attentive to all the customers even before closing
Great place for one stop decorating and party supplies. Fun friendly staff too.
Curbside pickup was a breeze! Order was ready hours before it was predicted. Great!
Not bad store for any kind of party needs not badly priced either
A lot of costumes to choose from for a variety of ages and sizes. Also a lot of party supplies.
The staff are kind and the store is set up very Well, but I was disappointed with the cultural costumes they had. Not okay.
Helpful but they need a .ca Website store stock does not match the Website.
Nice store. Staff very friendly and attemptive. Unfortunately I don't have one of those in my country. Great!
The staff was very helpful and agreed to fill balloons I had bought elsewhere. However, if you’re looking to get those clear balloons filled with glitter that are all over Instagram, they will not do it here unfortunately. :(
Anything party wise you van get here. Massive selections of everything like different colors, different movies, different events like weddings Halloween Christmas etc. And the have a wall of balloons. Only complaint was the line was long and it took a long to to buy a single item I had.
Wanted to return an item but was told I have to return to store that I originally purchased from. That’s not what your return policy says on the website or the back of the receipt. It states “Can I return a purchase to any Party City store? Yes, items can be returned to any Party City store in Canada within 90 days of purchase with an original receipt and issued Canadian Tire Money®. Items must be unopened and in their original packaging.” What a waste of my time
The sky is really the limit at this store. Party City has everything you can think of and the staff is great!!!
The store is very well stocked. There is what you are looking for for your party. Excellent.
Great service - as usually!
Got some fake blood that im adding with corn syrup for my rap video. I found a lot of what i use and need at partycity. Great business and very helpful
Managers and staff are EXTREMELY rude!!!!!!!
Slowesttttt service ever when it's busy. Been in line for 30 minutes and there were only 11 people in front of me. This has happened before. Give yourself extra time if youre in a rush. Other than that, it's decent.
All the costume we could ask for no one left without what they wanted
Expensive costumes but you get free candy
Lvm
Overly expensive, poor service
Prices are decent and the staff helped me even though they were busy. Very large selection.
I have always had a great experience with Party City. Any time I've ordered balloons the staff has been so organized and helpful and it's always turned out beautiful. They made sure to let me know when I can reuse balloons that I've purchased and the refill process was so easy! Great products and awesome service. My go-to for any party needs!
Great place to pick up party supplies. A little pricey.
Went there for the first time looking for a clear treat bags but cannot find what I need. My son wanted to get some ballons so went to the cashier but no one’s there waited for like 2 mins and decided to find any employee to get some help. The cashier came and she’s not in a good mood. I don’t think she possess good customer service. She didn’t even respond when I said thanks after giving me the receipt. If I could give 0 star I will. Won’t go back there again.
Long lines hire more cashiers
Was very disappointed. Went in to buy a balloon to set free in the sky, but the employee told me they were out of helium. I don’t believe for one second they were out. There were tons of tanks in the back. Very disappointing.
I grabbed 4 balloons for my son, the kind lady who works here was very helpful and informative. She went above and beyond.
This young man, Daniel, was the best employee I have ever seen. Promote him to store manager ASAP, he was a treat to deal with and made my experience the best I've ever had.
Horrible experience! I checked online, found what I wanted, checked store availability and it said there’s 4 of what I wanted in this particular store. I went there only to be told that the decoration kit I wanted was not available and I could purchase the pieces separately (which, of course, would increase the total price). The staff members, including the store manager were very rude and refused to give me a discount so that I could buy the kit at the price it was offered online. I will never step foot in this store again. Neither will any of my family members and most of my friends.
Amazing selection of balloons and very helpful staff!
This was an awesome PC. I've been to couple and this one was by far the best. There was a couple teenagera/young adults working so the service was not all that great. They weren't bad, just OK. It seems that they had way more selection than other PCs I've been too. Like Mardi Gras stuff? Cool.
Love getting my costumes there
Tons of product. Some of it is at good prices, some isn't. Make sure you shop around. Tons of kids and theme party supplies. Also a decent selection of props and such for costume parties or photobooth. Also a good place for catering supplies like serving dishes, labels and disposable items.
Had Amazing customer service! Very helpful and cheerful. Had a great experience!
Worst experience ever! Slow service and the helium balloons didn't even last for a day! We didn't even get to use the balloons for the party! Such a rip off! Go to another store!
Staff are friendly and welcoming, and there is a large selection of supplies for parties of all types. Be prepared for an increase in price compared to dollar stores or big box markets you may visit instead, but you certainly get what you pay for. Give it a shot if you're in need!
(Translated) The things are organized well (Original) 물건 정리가 잘 되어있어요
Huge store with an incredibly wide selection of party goods.
Great for party stuff
spent an hour in the store , couldn't find any of the Christmas Photo booth props that were listed on the website. when asked the group of staff members , they scattered , left me hanging . the staff wouldn't even bother checking the back for the specific item i was looking for . the staff didn't even bother help me with other options . really disappointed
Most things were overpriced and there was almost nothing for bachelorette party items
I love party city overall, but the staff could have been a bit more helpful and proactive.
Great selection
Great service and a ton of available options. Quick service and friendly staff. Tons of options for balloons.
Excellent place for all kinds of costumes. All the staff are very helpful & friendly, especially Victoria who was great with the kids!!!
Lots of variety, but didn’t have anything we were looking for.
Very nice place for party equipment you can find anything here
Wide variety of balloons and birthday supplies with a constantly updating seasonal section, a go-to for party supplies
Very helpful staff.
You can't ask for a more fun place to go for your party needs there are endless possibilities in this store from the candy to the baking supplies
Out of costumes..."maybe they will be in on Wednesday". No party in this city.
No good for rentals. 20 disposable cups 13$
Meh
This place has a good choice online and in store.
Lots of party supplies for any occasion from weddings to birthday parties.
I like the concept of going to get everything you need for events from the same place.
Would give 5 stars but there was some stocking issues. Almost no baloons and very few candles and some shelves were basically empty
Not worth
Nice store they have a lot of things for parties, many different themes, the balloons are nice too. And you get can your own balloons filled as well with helium here.
Great selection and service.
Big and well organize store. A lot of items for Halloween ???? hundreds of costumes. You can find anything for your parties. They have a great selection of balloons ???? A love this store, public washroom available and big parking lot. They need to have more employees, specially at this time of the year.
It's a great store if you wanted to shop for parties, birthdays, etc. They have a wide selection of balloons as well, but I do not recommend their helium fillings. They put very little helium. So the balloons don't go up and don't last long enough.
Everything and anything you need for any kind of celebration
I've been here a few times.. it's a hit or miss with the staff.. sometimes they're very helpful, other times they just brush you off Great place to get themed party supplies!!
Interesting Halloween Collection
Staff are not at all helpful if you can even find one. Items are almost never in stock.
Fully stocked
Quickly prepared a balloon order upon arrival. Helpful, friendly staff.
A little pricey but found everything I needed.
Large selection of halloween items including wigs and other accessories
Good selection
Well organized but some items that were on clearance at other locations, were full price here.
If you want to buy balloons, you gotta wait at least 45 mins to get them! They don't have a good system and some of the employees are completely lost and they don't know what they are doing.
came here for aparty, was dissapointed to find a bnuch of kids buying spider man coustomes
Store a mess short staff but other than that good quality items are sold here
Wide selection of things.
Found all we needed for our Halloween party at a great price!
Didn't have what we needed. Oh well.
Great products in stock
Highly unprofessional when shopping online. Purchased a costume that showed 15 items in stock online and it took 24 hours for them to cancel my order saying that there was no stock. Similar to experiences with Canadian Tire. Never again
Insanely expensive!!!!!
Very poor customer service. I purchased my balloons from Party City. Checked that their website said that they would fill balloons for free if purchased from them. I then went to this location to have them filled, only to be told that it would be $90, and that was JUST to fill the balloons. The website states, “You can get your balloons filled for free if you buy them from us, …” The “manager” (Hannah) was argumentative, and had too much attitude when she told me, “I have no control over the website”. This is advertised on the website of HER EMPLOYER; therefore, she has some control over customer satisfaction. She did it apologize once, nor did she show any sign that she cared at all. I could have purchased a helium tank cheaper. All of the items that I purchased from Party City can be bought online from Amazon, or even Open A Party (who I HIGHLY recommend to anyone reading this!) I shopped at Party City for convenience, which ultimately they failed to provide. Additionally, the shelves were very bare during every trip I made to gather items for my most recent event. I reached out to the company a couple of days after this incident, and have yet to hear back; it has been almost a week.
Love it!
Always great staff!
I love planning parties here
Prices are reasonable. Lots of choice. Preferred it over Spirit Halloween on Heritage for costumes this year.
One of the better Party citys, usually has some nice clearance.
Nice collection of anything you could want for throwing a party. Neatly organised.
You can find anything ????
All you need for any kind of party in one place
Great place for costumes and fun
Went in looking for a discounted costume for my son. The online inventory showed only one at this location. Wasn't able to find it in store, but an employee searched around the back wharehouse and found it. My son was ecstatic and we really appreciated the help the employee have us. Thanks again!
Searching for my items for 30 min
Very nice staff, but a bit pricey. Their helium balloons last forever and a day.
Great location. Faily big, free parking in plaza, has almost all the things you need for a party.
A lifesaver when you have kids!
Lovely place to all party related stuff for most events. Great staff.
This place is so fun to buy a few items then to try on different things and take funny selfies!
Great selection of various party items at an affordable price.
Had what I was looking for, not a lot of interaction from staff members that walked by.
Love this store when it comes to my son's birthday this is the place I go
Lot of variety, great staff.
Got every party supplies and party decoration I needed under one roof
The dollar store is much cheaper for the same product's.
Very vast collection of party related items
Good selection and nice new location. Fairly pricy. Disappointed in the helium balloons; foil and latex balloons with helium were deflating within 48 hours of purchase, kids were quite disappointed and for the price so was I! Will not purchase balloons from here again but other party supplies perhaps.
To say that this store is messy and unorganized would be an understatement. The parking lot is also very strange and inconvenient. Everything else is fine, nothing out of the ordinary for a Party City store in Toronto.
Best place for party and Halloween supplies. Organized store, easy to navigate.
Regular party supply store. Entertaining staff!
A llitle expensive and some people no that nice
Quick service and great help finding costumes!
All kinds of party supplies for reasonable prices. Candy, games, favors, colour coordinated plastic dishes and utensils etc. Good Halloween costumes too
Not been there
Awesome selection of party stuff.. we celebrated our little one's birthday and our anniversary and bought a lot of stuffs from Party City. Would definitely recommend as the prices are reasonable and selection is vast. Also, if you find something then buy it asap as the things sell out pretty soon.
Well, the name definitely fits the store. They've got almost everything you need to plan a party or for when you're attending a party. We've got a few too many Halloween costumes from here. ???? The reason for the low rating though is the lack of organisation and the staff's cooperativeness. However, if I was to plan a party again, I would definitely be back here. It's somewhat easier to navigate if you've been going here for years.
best party store hands down, they have everything
Had everything I was looking for.
Don't go near inventory time....they will have nothing
Not well organized but good selection
Need more staff
Good for costumes not great for candy
(Translated) Very cool store (Original) Loja muito legal
Found 5" round ballons for an event that I wanted in colours required for my project. The staff knew which aisle they were located in. Helpful, clean store
Great selection but the staff are uninterested and inefficient. Give yourself a lot of time to cash out - like 15-25 minutes.
You will find everything to host almost any party anywhere. Lot many decorative pieces but they can be pricey, you could get few decorative items for cheap from dollarama as well but the options there will be limited.
OK but expensive
They got lots of stuff for decorations but a the basic
Great service and lots of selection!
A great experience! I was there 2 hours earlier for my balloon pick up and they got them ready for me. Great cx service.
Can get everything that you might need for a party. Everything is organized by color or type.
I think they were still getting ready for Halloween, not much selection just yet. One of the employees was very helpful and friendly. I like going to this location.
I have never been in a store such as this one! I was just amazed with the quality and dumbfounded with the variety...
Alwys lucky to find good savings n deals
So many costumes!????
It was the first and the last time I used the bathroom. Omg was so disgusting and also the store is kind of mess. I'm not complaining about the employees cause they are always nice but the cleaning of the store needs to improve.
Great for parties. Too much stuff to weed through.... A little overwhelming for me.
Everything you need for parties
Nice store
Great party supply and candy friendly people organized and fine prices
The selection is great. That is why I am giving a full five star review... HOWEVER The girl with the long dark hair behind the counter was rude. She was talking on her earpiece to other coworkers about people that were currently shopping in the store in a blatantly rude and offensive manner. Absolutely unacceptable behavior from an employee.
I called ahead and confirmed the items I needed were in-store. When I arrived at the store the items were easy to find and well priced. The staff member was very knowledgeable regarding the store inventory and other items they carry related to my purchases. Would definitely go again!
My friends and I enjoyed the place. Super fun to find party things in this place. Thanks very much!
Nice party stuff
Its an intresting place
out of stock for like 10 different happy birthday balloons
Neat store bit it's expensive
don't buy balloons here.....i have gotten balloons here twice. And on both occasions, some of the balloons have deflated within 2 hours. I suggest going elsewhere.
Lots of selections
Ok for party stuff
Great place to buy all your party, birthday, event needs. There is loads of balloon choices.Assorted candy. All your supplies that you could possibly need can be found here. Great costumes for kids and adults as well.
5 Stars for the welcoming staff 4 Stars because they don't have everything that you want. They have it online but nit in store. Overall the store is amazing.
Tonnes of differen products according to events/ parking is no problem...
not impressive variety only ordinary stuff
This place seems to be a poorly run business. They run out weeks before Halloween an don’t get any new stock.
Great service, no lines ( weekdays).
Fun
Not a huge fan of the Pink Girls party section and the Blue Boys party section, but they're good for returns when you buy too much. We usually grab some decorations for our kids parties from here
Called them a million times. Phone just keeps ringing. So unprofessional. Why don't you pick up?
Nice help inside
More than just costumes.
Lots of selections, nice staff, great store altogether.
They've changed their name and have changed things around in their store. It's not too bad. I had to walk around to find what I was looking for. They have more stuff available On line that in their store.
I was a little disappointed by the lack of stock in the liscenced kids section, mostly there was no Pokemon stuff anymore in Langley. But the My Little Pony stock was awesome! There was a lot of choices and more variety than the White Rock store (specifically for MLP).
Great place for all things festive
The staff is always helpful in finding what I'm looking for
We needed a baby gender reveal balloon but they were sold out. The employee called the whitby location but they were also out. He suggested to get it from Walmart/Michael's. We got it from outside and Party City filled it up with helium and got the weight as well. Very helpful employees!
$ 14 for a happy birthday balloon lol don't think so staff totally ignored me and stood chatting with each other went to dollar store same balloon $ 2 bucks probably won't be back
Went there today and got slightly expensive party supplies because I didn't want to make another trip to dollar stores. It was well worth it. I got beautiful balloon arrangements and was able to buy helium for foil balloons I had purchased elsewhere (which dollar stores will not let you do). Then I ended up accidentally leaving my bag of party supplies in a cart and it got stolen before I realized and got back to the store. Which is completely my own fault, so I went back to repurchase everything. Well the management replaced everything for me free of charge. Excellent customer service. I will be getting all of my party supplies there from now on
The shelves were empty. The store was so empty and missing so much product. Empty aisles and many empty spots on the shelf. Looks like they are about to close down.
Staff super helpful and friendly. Huge variety of products.
It is useful for parties and celebrations
We've made a few purchases here over the last month or so. First Halloween costume was missing pieces... Returned for credit.
New store. We'll organized and clean.
Worst party city ever. Ordered balloons from them a few times in the last 6 months and every time I go at the pick up time I’ve had to wait over 20 minutes because they don’t have it ready, their unorganized and didn’t even know which balloons I ordered. I paid for the balloon weight, they didn’t give it and I had to tell them it’s missing. Most recently I placed an order with them they said they had what I needed, however at pick up time they said they don’t have the item. These people are incompetent and couldn’t care less about their customers. I’m boycotting this party city location.
Best location within the GTA with the largest selection, only default is not as much staff working! Long lines, but everything you need and more
First time there, only made it to two isles, not bad prices. Lots of selection. Friendly service!
Best place for non standard party supplies.
My Daughter's favourite place
Lots to pick from and the staff was great. Only down side was they did not have enough staff for the customers
Big store with lots of stuff in it And VERY FRIENDLY STAFF ????
Great customer service!
OMG people!!! I have always loved this store. We left getting a costume until Sunday morning and we were skeptical about getting a costume for our 21 month old granddaughter......believe it or not we got there and there was one left in her size. It was a witch costume and although it said $39.95 we were going to buy it. We got to the cash register and WHAT THE HECK?????!!!!!! With tax it came to $9.88!!!!!! Anyway we were so happy with it and she looked great in it.
OMG people!!! I have always loved this store. We left getting a costume until Sunday morning and we were skeptical about getting a costume for our 21 month old granddaughter......believe it or not we got there and there was one left in her size. It was a witch costume and although it said $39.95 we were going to buy it. We got to the cash register and WHAT THE HECK?????!!!!!! With tax it came to $9.88!!!!!! Anyway we were so happy with it and she looked great in it.
Went looking for balloons for a 65th birthday family get together. Selection wasn't what we hoped but we were very happy with the products that we did purchase and highly recommended for any/all party supplies.
Great customer service even with curbside pickup
Great place to get party supplies and costumes
Great selection ... Was there at Hallowe'en ... Unique items BUT oh so busy a few days before. I get it that it's expected to be busy for seasonal items. A really well-organized store. Reasonably good, free, parking also.
Smaller location really well organized. Less of selection on costumes though
Ordered balloons, great service, great quality!
Great service and lots of communication for my last minute request. Thank you guys!
Got a Santa costume, not sure yet if it fits
Great for costumes. Get there well before Halloween...it becomes crazy busy
Nice place to buy Birthday party products
I went to Party City in search of a specific item. I was warmly greeted and offered assistance from a staff member promptly upon entering the store. With the employee’s help I was able to quickly locate the item I was looking for and I was shown that I had options of the item in several styles to choose from that were all reasonably priced. When I went to pay, the cashier was very friendly and took the time to make sure I was able to find everything I was looking for.
Good service and the staff were very attentive.
lots of choices to party!!!
Very wide variety of products but the member of staff was most unhelpful, as though I was interrupting her while she was working. I will not be inclined to go there again in a hurry.
The number 1 place in Regina to get any sort of party supplies.
Helpful staff good prices parking can be a challenge sometimes but lots to choose from
Updated supplies and decorations are needed on the birthday aisles. Outdated "brands" are not keeping with the times. Pricey compared to online shopping .
Called to inquire about if they had a product in store and call was never answered... Listened to elevator music for 5 minutes before giving up....
It's 4 party time.. you will get everything here
Shopping here is just a blast. So many options, you can find product here for nearly any theme. I got most of my Wedding reception items here! Prices are a bit steep, I mean I'd hit Dollar Tree over Party City for a kids B-day because I don't need to pay $200 plus for decor for a 10 yr old when the event already costs hundreds but for the Wedding materials, honestly, still cheaper than going through professional rental/decor places. Staff was friendly and helpful and day of pick ups were ready on time.
The go to place for party decorations. Great selection!
Pretty good collection of itemsfor organizing events. I liked the way they had the stuff sorted by events in the aisles
I was very pleased with my purchase. The staff was helpful, courteous, and patient with me being indecisive about which balloon I wanted. There was so many choices. I will be returning. edit: Photo shows balloons after FOUR weeks! They last quite a long time.
Great place for party supplies! So many themes available!
Can be a bit pricey but this place will Make your kids birthday party special!! Balloons, favours, wrapping paper, gift bags... cmon!
All you need for your party in one place, varied selection and good service.
Shopped for wedding decor/accessories for my sister's wedding and a gender reveal cake supplies for a friend's party. Ended up with enough for both at a decent price
Friendly and helpful staff. Good selection.
Had everything we needed good service
Has everything you need for a party. Lots of candy and balloons to choice from.
Cool merchandise!! My daughter loves the cauldron
Friendly staff. Organized alright, but a little cluttered and overwhelming. The pricing of small toys/novelties and a lot of decorations is good, so you can make up grab bags and party decorations inexpensively. They have a decent selection of balloons that they fill on the spot, although they can be sold out of some of the more desirable ones (eg dinosaur ones).
HUGE store with vast supplies of party paraphernalia. Good range of themes.
Was not helpful at all! Bad customer service. Will not shop here after speaking on the phone with employee. Was basically told to come in. Was told yes we have item then changed to no we do not and just go online if it says its not there then we don't.
came here for a halloween costume. staff was so helpful, got a good deal and the perfect costume
Love it
Wide selection of party supplies. Staff is friendly.
Friendly and helpful
The aisle are well arranged for easy access to goods. And good customer service
I’ve been to a lot of Party City’s and I’ve never experienced such unprofessional customer service from all the staff working... they were very insensitive and when I asked what one of the gentleman’s name was he responded by saying “his name is employee” very disrespectful. His name is “Josh” he was talking about thing I never asked him. simply asked for billions and he was trying to tell us how bad billions are for the environment... after I told them I just lost a love one. I will never return to this store again they need to learn better customer service and human compassion. How are you working with billions and at party store on a daily basics trying to tell people that it’s bad for the environment and birds... I will be escalating this complaint further.
Great selection of party stuff and grad stuff and some costume theme stuffe for parties staff is very friendly. Very helpful staff.
Huge selection, not enough staff to help.
Large selection but unfortunately too many online only options. It is often hard to tell the quality of costume or party products you may find online. Otherwise the location is a good size and well organized.
A beautiful bouquet delivered to a beautiful young woman by Sorellas Delivery!
Hallowwen options galore, great staff
Great place to stop by when getting ready for get togethers
Needs to update there selections
Line was being looked after just 2 people , we ended up waiting 10 min and then left . Store was neat and tidy though
You can find all party supplies in here. Some are cheaper than dollar store. But some are expensive too.
It's party time! So much stuff! So little time!
If you are having a party or celebration of any kind, this is the store you need to shop at. Excellent customer service on May 6, 2017.
There is a lot of things that are over priced but candies for loots bags are the cheapest around. They have an amazing selection of helium balloons and a great selection overall (selective birthday theme, anniversary, baby shower) products.
Great variety of items at reasonable prices
Long lines! Needs more employees per shift.
Surprisingly good selection of stuff for parties. Any event you're planning would benefit from a visit here.
Great experience with the party planner there and a lot of choices
Big costume and party supplies store.
I couldn't believe the amount of different things they carry. It's unbelievable. You can get lost in this place, yet spend hours upon hours here!
EXPENSIVE!
Great selection of themed decorations, basically any cartoon or super hero is there to choose from.
Not too bad.
The wife loves it
Horribly managed , there were over 20 people in line and only one cashier. This is unacceptable. I spent over 30 minutes in line to buy one item . I spoke to one of the employees to get a couple of more cashiers, she she no, too many cutbacks. So pissed off
Party City always has what I'm looking for! It's a great place for all your party needs!
They have almost everything you need. The staff is always beyond helpful.
I purchased balloons for the first time here at party city, so i didnt know how this process works. instead of the employees kindly walking me through the process, they were so rude to me and giving me so much attitude. the cashier was nice but the other ladies at the balloon station were extremely rude.
Fairly large selection at several different price points. Pretty accessible for any budget or party
Great products, and they have stock.
Decent selection of party supplies. Their Covid enforcement is incredibly lax. Way too many people in there for the size of the store.
Such a fun store with something for every age
If you need it, party city has got it! Costumes, table decorations, Candy, balloons, birthday parties, thanks giving etc
My toddler loves this store. We shop about once a month there and she enjoys walking through all the aisles. The staff is always friendly, and patient while she tries to shop independently!
Very helpful employees. The store is stocked with variety of party items.
Slow staff
Huge warehouse of every party good you could possibly desire. Unfortunately in order to keep prices low, the service suffers. There was only one hard to identify staff member in the aisles to help you get things from higher up. The rest were up at the cash not helping the line check out but rather two were setting up a display of balloon weights. Next time, be a little more responsive to customer needs.
Great selection of no name and big brand name party supplies. It is a one stop shop for most of your kids party items.
Perfect spot to go for anything party related, they have literally everything. Custom balloons, bulk candy for candy bars, etc. Service is decently quick as well, and the orders were always ready for pickup when we got there
Not stocked up enough, never enough staff.
Amazing wedding supplies
This place is pretty poor and does not accept refunds because the products that i buy break when i touch them
Found everything I needed with the help of a staff member who went out of his way to help me locate all items on my list. Prices were great!
These guys are terrible. Supposed to have our order ready for 3pm the next day. They didn't do any of the orders they had. There was 3 people here in the same situation. The employees were fighting in front of us. Manager told me to go with the flow. If I wasn't paying for something, sure. Don't count on your stuff being done in time. Late for our reservation now.
Staff was extremely helpful ... Great place to go for your party needs
Got what I was looking for
This store is always pretty busy, but they have so much stuff! One-stop shopping for any themed party... but it’s a little pricey!
What a fun place. They have everything you need for any type of party.
I mean they have it all! If your having a wedding, birthday party or any event, they have what you need from balloons to dishes, drinkware everything!
Overpriced but has some nice things
It a good store sometimes gets a little crowded.
Best place to get things which may not be expensive but brings priceless smile on kids face.
Never an issue for ideas or variety. Staff super friendly & decent prices. Always come here for something to have for my kids birthday parties.
Great for helium balloons and Halloween costumes.
Great place to get birthday decor or even Halloween costumes
If you're ever needing a place to just breathe in the organization, go enjoy the colour wall at the back. They have all the party decorations you could ask for and some you didn't think of. I've never seen a larger collection of helium balloons.
They have many costume options, but it's overpriced
Vast selection of party supplies. I was quite impressed, despite the absence of any actual party. There is no champagne in the champagne room. There is also no champagne room.
Awesome great service and there balloons last
They've got everything you could need for any type/style of party. It's our "go to" place for the little extras that will make your party stand out.
Get Stuff 4 Parties
Chaos. Weekend and one member of staff on a checkout the line went on and on... No staff around to ask for help or support everyone blowing balloons.
Friendly and straight to the point. Not much helpful with suggestions but I knew what I wanted so didn't matter much.
Eell i went in on the Halloween day, haven't been there before. End up great place to go to, nice setup, alot of different costumes!!!! Great place to shop for party stuff
Amazing items!! They have everything and more. Can't wait to go back
If your're buying balloons , make sure you get them in a bag. They taped the strings on to a dozen I bought and a gust of wind left me holding twelve strings before I could make it to the car!
Big. All it can say.
Wow so much in this store lots of good things there and OMG the candy in there ,the colors are nice and bright, staff is friendly, if you can't find something there ,there's a problem... masks, costumes and so so much more .hope you enjoy your time because there's lots to look at ....
Superb collection for party.
Bought decor for a baptism. So many choices. Found what I was looking for and made the event that much more special !!!!
The name explain by itself, almost everything for a party, not cheaper than Dollarama but much more variety, models, brands. Huge selection in costume and wings
Lots of inventory
Great selection. 25% off when you spend $50 or more
Never enough staff serving in front. Horrible if only staff is also doing balloons. Have walked out without purchasing several times.
Had a good experience, evened was nice and very helpful.
Been here many times and the staff are have been consistently rude and unhelpful. Party supplies are OK, but slightly pricey. Not really any other options in Brantford which is really unfortunate.
The folks there are very friendly and helpful. You should be able to find any related party item for almost all occasions.
Great place
Everything you need for a party and more
Has great party supplies and smaller Nik naks for kids give aways. Usually fully stocked with what ever your looking for and if they don't have it at dollarama, you can usually find what your looking for here. Different themed items for different events. Pricing on balloons and helium is a bit excessive but if you're looking for that specialty item, you will usually find it here.
Everything you need.
I love party city and did you know you can order balloons for specific days!
Great experience. Needed a last min gift for a 4 year old and Alicia was very helpful. Definitely one stop shop
Nice costumes. Expect to pay $60+
This is the second time I have driving here to purchase decorations for an upcoming event and both times they are out of stock on several items. This means I will have to order on line. In future I will not try to buy local. In addition there was another customer who wanted some items, "There here in the store the clerk says, I saw them. But they have not been received yet. So you will have to come back in a few days." Really!??@ not likely. It used to be a clerk would go out of there way to help and keep a customer. Stores wonder why they are losing business. Wonder no more.
Lots of fun stuff but expensive
Like it !
Horrible experience. I ordered an $80 package from this place... never got it, and they weren’t even able to track my package or give me a refund. They basically stole $80 from me. So completely disorganized.
Fast service. Good selection
Good location and nice staff
Great selection. Some items are over priced since I can find the same for less at dollar store.
Over priced. Staff not particularly helpful.
Great selection.
Awesome Halloween costumes
Waited in line to check out while the only cashier blew up numerous helium balloons for another customer. A while later when the line was extending back through the store another employee arrived and opened another cash, only to start serving people in line behind me. Very poor customer service.
Clean, tidy, friendly and affordable. That’s something to celebrate!
Was great to be able to go in shop rather than curbside pick up. Clean store , friendly staff .
Whatever you need is there
Good
Excellent selection!
Great service. Great selection of party items
Worst customer service, missed our order for balloons to be picked up, un organized staff, long waits, overpriced!
Easy access and parking. Good variety
Great place for all your event supplies
On the positive, so much to choose from. However, they do not have washrooms available to the customers.
Good selection of party decorations and costumes
I love this store! It is great for costumes, themed parties, candy, balloons etc.
I visited this store with my Dog on Leash, before entering I made sure NO WHERE it was written that Pets are Not Allowed inside the store premises. After about 20 mins of shopping the lady cashier said, "oh! Dogs are not allowed inside the store, your dog will have to wait outside" No sorry No request, I found her tone Rude and Insulting. I dropped my shopping bucket and came outside after telling her that this thing should be written on your store door instead. I will never visit this Store again.
Been to this store for at least 3 times already, never really found anything interesting here. Plus its qlways overpriced.
Generally well stocked, staff friendly and helpful.. can get quite busy at times, especially when there is a lot of balloon pickups.. Saturdays are a bad time..
Large store with a nice balloon selection.
Great stop for any party or costume parts or color
This place is great! Run by competent owner, highly reccomend getting party supplies here!
Lots of ideas for parties just by walking down the isles
Was better than other party city stores I've been to and the prices were cheap with better quality products
Staff are always helpful and you can always find anything you need for a party!
Good variety and themes to shop from
So much fun stuff
Customer Service was monotone and asked for my email. Store was difficult to navigate with wigs spread around the premises. Overall we found what we want though.
Good supplies
Great selection of merchandise for any occasion you can think of. The go to place if you need supplies for children's parties (an entire aisle of treat bag items) the customer service is often hit or miss when visiting. Mainly the cashier. They are either very chatty and helpful or barely mutter a hello.
It's ok ...a little on the expensive side.
This place has all the stuff you need for a theme party, whether its for birthday or halloween or a simple house party. The prices are very reasonable and they have a good collection of party items.
Awesome staff, very helpful
Great store great selection of party and other occasion supplies... staff are very helpful
You're bound to find it, or inspiration there!
Way overpriced hard to shop here when we have dollarama and value village
Super fun. Everything you could possibly want for a party. Plus they sell silly hats.
I felt like a kid in a candy shop! I had a lot of fun looking for balloons and the arch to display them!
Very nice store for all of the stuff you could want. Great for children parties maybe not so much for weddings. Also lots oh Halloween costumes.
Love Halloween decorations
Always fun to shop here, made halloween shopping a breeze.
Quit a lot of selection and pretty decent pricing.
Overpriced
Expensive but lots of selection
The name says is all. Great assortment of party supplies at fantastic prices.
Can't say I love and hate the place especially during the busy season of Halloween, which I find hard to get an employee to come and help me get my costume to try on. Sort of disappointed that the choices for costumes has really changed over the years except the addition of costumes from popular movies like IT.
Was able to find a couple of items have been seeking for some time. Didn't think of even looking here for them. Glad I stopped by. They have a great selection of seasonal items.
Lots of inventory for every occasion!
Went in with my daughter to get a Halloween costume. After getting the number of desired costume, we had to wait in line at the cashier to find out it was sold out. The cashier rolled his eyes at me when he found out he had to go look to see if we have it. On our third attempt through this process, we were told the debit machines were down. I don't think I'll go back there.
Lots of things for parties !
Prices are high, but generally good party supplies and supplements. Their staff are friendly, but sometimes try to mislead customers to the benefit of Party City. The place has enough food and decorations for any party, whether big or small. Overall mediocre place. I would recommend coming here if you need party supplies.
Ordered a balloon bouquet back in April, and expected the balloons to deflate afew days later even. 2 months later still holding on. Was able to recently share with a neighbor the balloons for her Son's Birthday. I am very impressed.
Big place and a large selection of stuff, had a thing I couldn't find
Stopped by to pick up 1 helium balloon, 4 employees blowing up balloons, we were told they didn’t have time to help us make this minimal purchase, it wasn’t possible! Very poor customer service for any walk-ins, apparently a 5 minute face-to-face service doesn’t matter here. Put back our other intended purchases (100+), and left. Bad business move on their part.
Good staff awesom
Excellent place for party presentation.
Well organized and clean. Lots of stuff and feels like an expensive dollar store. The curb at the entrance is not wheel chair accessible.
Not bad has most things you need for a party
Its a city full of party stuff. Went at Halloween, it was crazy but the staff had everything flowing smoothly.
Wouldn't sell to me without my email or phone number.
Love this place. It's my go to for party stuff. Staff are always nice and patient.
Good place to get stuff for a party or to make your home festive on any occasion.
lots of party items looks fully stocked nice staff
Lots of seasonal items. Wide variety of party items for all occasions. There is a price range and you can easily spend a lot. There are also deals to be had, so pay attention to the specials. The staff are helpful but not enough of them at times. Lots of free parking.
So many costumes and lots of latex masks so if you're allergic to latex like me, be warned there is some there
Party City isn't the cheapest place to shop! But if you're looking to get EVERYTHING you need to pull off just about any kind of party, all under one roof, this is the ultimate party store! I've never been disappointed once.
Despite their huge selection I often can't find what I'm looking for. They seem to remove a lot of their stock when it's not "in season". I've been disappointed the last few times I went there, but I would still generally recommend them for party stuff.
I love the abundance of themes. I was just disappointed that much of the stock was unreplenished (Super Mario).
Made balloons in time, great customer service specially during covid.
Lots of selection but low on staff for two days before Halloween. Lots of waiting customers
For having a wall of inflatable balloons, the 8 I chose were out of stock. 8!!, not one was available. Had to go somewhere else
I love going here I feel like a kid
The best place to get Halloween and party supplies. Also, a lot cheaper & they carry more plus size costumes.
This place was the perfect stop for costumes this year. It's Halloween central! Found everything we needed, plus picked up some candy while we were at it.
Staff are very helpful!
Lots of selection for anything party related, very reasonable prices
Big place anything you need
A bit pricey but you can fond anything you are looking for
Good selection of party supplies. Found what I needed fast and was in and out
Lineup gets crazy sometimes but u get what u need
Such an Amazing Friendly store. So many great ideas for parties. Their balloon selection is Incredible!!
Had almost everything I needed (a tactical vest, a toy gun that doesn't look super dumb and some glow sticks, didn't have a watch or wristbands though) with very helpful staff, it's a good place to go for costume shopping and is just across the street from woodgrove so you can catch the bus easily. I can recommend it, I didn't even have to leave my backpack at the counter like st patties party palace
Really not happy with the experience today. Instructions were poor on where to go and what to do to get balloons. A customer ended up helping more than the employees. Everything i needed was on the bottom shelf and being 9 months pregnant I couldn't reach and nobody offered to help. I ended up leaving with 1 foil balloon instead of the bouquets I was looking to get.
Visit on Sunday, June 23, 2019, with several visits before. Great selection and reasonable prices for pretty much everything one may need to entertain or for a party including themed parties. Good selection of costumes as well as candy, etc. for party favour bags.
Very good place with a great variety of party stuff. Good price and quality too!
Excellent selection and almost always an awesome price, but the staff working there are often unfriendly, and there is no way to check if online stock is available in a selected store without calling (resulting in having to speak with less than enthusiastic staff over the phone about product many times). Would recommend for product selection, but don't expect much in the way of service. Update: I went back again today, right after opening, and half of the things I needed were empty on the shelves. For instance, they had sixlets and rock candy in gold, but not in pink; but the entire store was like this. Very frustrating.
Friendly, knowledgeable staff. Well organized, they have anything you could ever need for a party!
Awsome store for parties
Order at the store. They were busy. 3/4 balloons popped before i got home
A big thank you to Matthew and Connor! We needed some last minute party theme supplies and they were both so helpful! Thanks guys!!!
Staff was super helpful and gave great advice
This store has been my go-to for kids’ birthday party supplies since it opened in south surrey. I went in today to get balloon numbers for somebody’s 50th birthday party. As it happened, they ran out of the number 5, and sent me over to superstore to buy it off the shelf and then returned for helium inflation. Well, the two balloons inflated fine but the 5 escaped and hit the ceiling grate and popped! The girl who was helping me immediately got the manager to offer some options including picking another birthday themed Mylar balloon. I wasn’t terribly picky about getting another 5 and picked a double headed balloon with “50” which was more expensive than the one that I brought. Great customer service!
What you expect from party city
Great variety and good customer service.
I've been to this PC location a few times. I find just what I need and usually at a reasonable price. I like that they have costumes and decor all year round, too!
Incredible selection for anything party related. Have a specific theme or color code in mind? You will definitely find it here. The only problem is checkout. Despite having about a dozen POS systems, they are usually manned by one or two people. Expect long lines at checkout.
Walk lots fresh Air
Great selection of candy alot of in store deals not a good place for balloons they are nice but a bit pricey
Love the big ballons
Found everything I wanted and more. Really the first place to go to when planning a party
Good place to pick up discounted candy
Fast friendly service. The power ranger costume I got for my son cost 25% less than at other stores I checked.
Great gift ideas
Not really stocked
Good selection. Great customer service. Very helpful staff
The cashier billed me twice for one item. I called the store to discuss this matter to find an alternative to get a refund (since we are in Richmond). The store manager was so rude that I had to disconnect the call to save myself from spoiling the rest of my day. Bad experience.
Expensive but you'll find what you want
Excellent selection of party items. You can plan and decorate for any event. My one stop party shop. Would give 5 stars if they had more than one register open on a busy Saturday.
Wow. Never been in before. Coukd have stayed for an hour! Got the balloons i was looking for.
Good place for party supplies. Looks like they have a good selection of board games for younger/newer players.
Standard Party City
Got exactly what I wanted. Very friendly, helpful staff. ????
Lots of choices.
I visited Party City today looking for a Disney themed costume to wear with my team at work for Halloween. A very kind associate named Amy helped me with all that I asked for and she was extremely helpful. Personally, I had no idea what I wanted to dress up as but with her enthusiasm and thorough knowledge of where things were placed around the store helped me come up with a costume. She too was dressed up in a very creative costume which was super inviting. Definitely deserves recognition because people with energy and good vibes like her sets an example of customer service standards within retail. We need more associates like her! Thank you Amy! UPDATE --- Another nice associate helped over a call today, Madison. Very efficient and kind!
Good supplies for a party. Enjoy. They also have helium balloon.
Omg! This place has everything you could possibly want to throw a party!!
Good selection but it would be great if some of the things on the website were in store, especially since there are quite a few empty spots on shelves.
Lots of selection.
Enjoyed my visit here. I went for supplies and i got late but this store is the best in terms of customer service. Clean and quite place.
The prices don't match what the sku scans.... shop here way to much and each time ill see something cheap at say 4 dollars but then I'm at the check out being told its say 10 and 6 dollars is alot when it comes to calculations of budget and what not! ... 3 stars !
Variety of great products and very helpful staff
Worst service. None of the staff seem to care.
Got the costumes we wanted no hassle no crowd
My favourite place for party ideas. Love the enormous selection.
Great costumer service!! I was looking for a Spiderman mask for a kid and I call them before going to the store, by phone someone checked physically the availability and reserve it for me to pick it up. Make a difference comparing with others stores. Congrats
Huge selection.
Love this place.
Really Fast service for curb side pickup, everyone is really helpful... Thank you guys
Best place for balloons in the city!
Great selection, no ideas, no problems. They are ready for you.
Great place to purchase affordable costumes and party supplies.
So much to choose from! I needed Transformer decorations for my husband and they had a huge section. I ended up leaving with everything I needed plus some cool things for myself ???? Very organized, clean, and the staff was friendly. Prices were great too!
A large selection of kids party supplies and balloons including ones for special occaisions and every day balloons.
Party City is sooooo expensive, but whatever, it's one spot to find everything you need for a party, so I'm willing to hash out more money to save myself time. They have stuff Walmart just doesn't have, and seriously, saving time and avoiding frustration is worth the money. The only annoying thing I really experienced was when it was the 10th of Feb and they were COMPLETELY sold out of cool Valentines for my kids to take to school. I went to chapters and got nice ones, but they were much more money than I had hoped to spend. I will be shopping here again in May for birthdays.
Excellent
Why is everybody so grumpy at this place ? It’s a party store not a funeral store.
The selection is great; something for nearly every party theme imaginable. The service is wonderful too - I especially love that they fill foil balloons bought there for free!
Super friendly staff!!! :)
The manager was extremely rude, seemed very stressed and unhappy. Took forever to get balloons with only few customers in the store. If you are coming here, leave yourself ALOT of extra time!
Very helpful staff
A really cool, unique store but the prices are simply outrageous!
John was very helpful and made the shopping experience pleasant
Over priced party store, pretty wide selection of party items all year round
Friendly, helpful but a Little pricey.
Many miss prised items. They had items listed for sale prices, but would not honor it at the register.
Horrible. They are never stocked in the items i need and they NEVER answer their phone. Their customer service is extremely poor. Everytime I go I have an issue, I won't be returning again, I am a party planner so they're missing out not me.
When you can't find it elsewhere just drop in and find it at a very attractive price.
(Translated) A good shop for a variety of goods, for home and children. Everything you need for the holiday! ) Large parking and special parking for the disabled. Friendly atmosphere, friendly sellers. Free Wi-Fi internet access. (Original) Хороший магазин разнообразных товаров, для дома и детей. Всё, что тебе нужно для праздника! ) Большой паркинг и специальный паркинг для инвалидов. Дружеская атмосфера, приветливые продавцы. Бесплатный доступ к интернету Wi-Fi.
I can find everything I need here
Lots of selection, esthetically pleasing but high prices
Had a Hawaiian day at work and found all the simple things that you wont find at Wal Mart or Dollorama.
Thank you very much to the employees who work, especially the two ladies who closed on September 3rd. My daughter’s 6th birthday was an Elsa party. After I got the balloons, I forgot to take the other party supplies. They were all in the shopping bag. I left the store and returned home. I found that the things I had paid for were still in the store. When I turned back to the store, it was already late, but they still patiently told me that they would help me find them. In the end they found it for me. I am very grateful to them. My daughter’s party is in the morning. If I come back to the store the next day, the party may be delayed. Thanks to the store for making my daughter a perfect 6th birthday party!
Food is not bad
Over priced..messy..lazy staff with bad attitudes and 0 smiles..not impressed.
Ok service but location is good and prices are reasonable
Good selection. Well laid out. Sale items are often a good deal. Easy to find what you need.
Lots of cool items for practically every occasion. Nice choices and easily laid out by theme.
Way too overpriced. Staff are helpful.
Had to get fancy balloons for my Crone Party and this is where to go for whatever you're wanting !
Good spot for party supplies
Great place for a one stop shop for party supplies for any occasion.
Does anyone work at this place? I have been calling ALLLLL day and no one EVER answers the phone. I have called literally 24 times and NO ONE answers the phone here. Very very annoying.
Variety products and big place to shop
I love this store. Everything you need for a party ...all in one place! Huge selection
Lots of options great place
Terrible service over the phone. Nice store to visit but making an order over the phone when you can't do it online makes it difficult.
Lost our order. Other than that nice people.
Largest selection I've seen in the region. I thought price and quality were decent as well.
I had ordered a large number of balloons for a birthday and when I had arrived, there had been a brief mix-up in putting aside the correct, and the price quoted on the phone and showing online did not match that the computer. Chantal and the other young lady helping her were truly exceptional and worked fast and hard to rework the entire order and make sure I was able to get everything I needed. They were professional, knowledgeable, extremely personal, and couldn't not have done a better job in the circumstances. High credit to both of them and to Party City - I highly recommend this business, and if you know you have an order for a big event, ask for Chantal.
Everything you need for your party is here! Bridal showers, baby showers, birthday parties and Halloween costumes galore. The prices add up quickly but that's the cost of finding what you're looking for. Knowledgeable staff. Fair quality of decorations. Balloons are awesome.
It took awhile to find what I wanted, but they have a great selection of items. It wasn't busy, so was in and out quickly!!
Love the decorations for different occasions
Great store for fun costumes and supplies. Good customer service. Expensive though.
Great store for party supplies and costumes. .
massive. everything you need
Great location. A little disorfanized.
Great selection of.graduation decor as well as tons of other event decor.
Awesome
Great selection
Need balloons? Need party supplies? Party City have you covered! I couldn't beleave the amount of different balloons that were avaliable. A couple were out of stock, but there are always more to choose from. They will even fill them with helium for you. Great store!
Got various stuff to check out.
If you're looking for a party theme.. This is the store to go to. Birthdays, engagement, seasonal themes. Also party cups, plates, table settings, bowls and serving items.
So many party options
EVERYTHING you need to bring your Party to Life!
Anything you need you can pretty much find here.
Great place to get things you need for an event
Your basic party city. A lot of custumes, accessories, party stuff and more. Holloween custumes are cheap and lower quality, but fine for a single use.
Came for a balloon pickup and the employees were super confused. Did not seem to know which order was mine despite me having a paid receipt. The wait time was also long. Took 40 minutes just to pick up and pay for a few balloon weights.
expensive
Prices are great and it was one of the best customer service experiences I can remember. Multiple staff able and willing to help, eager, kind, and not once did I feel rushed. I actually felt more welcome and comfortable than I do in most restaurants. Made last-minute Halloween shopping actually enjoyable! :)
Most of the party items seem cheap but it is the only party store I know of in Windsor, so if you need party items, check it out
Large selection!
Friendly service. Bit expensive but can't really complain when they sell such niche products.
If you can think of it, They have it when it comes to all things related to parties/celebrations! The store also has hundreds or balloons to choose from. Staff are friendly and helpful. Shop here for your next event!
Nice store with everything party related. Sale prices are good
Great selection, Parking is an issue
So much to look at. Worth the trip no matter what size party you're looking for.
Helpful staff and good cards.
Great selection. Only 1 staff working so a bit of a wait.
Well stocked, a little pricey
Found exactly what my daughter wanted for her Halloween costume.
Great selection. Mostly good prices. Plenty of free parking .
Place Is ok. You have to know your prices. They are higher but if you are looking for an all in one, one stop shop then you will like the place. Nothing unique being sold, just convenience.
A fabulous place for endless party needs. Also a huge assortment of costumes, my son gets a kick out of all the Halloween masks.
Everything you need for a party!!
Balloons!!!
U can spend alot of money there that have everything
No Christmas gift bags or other Christmas wrapping available, racks a mess with bits and pieces of Christmas debris. The store is dirty and poorly stocked compared to my last visit 10 months ago.
The store is awesome!! Cheap costumes and a lot of options. I had a great experience for me there!
Looters, Balloons are sold for $24.99.
Lotssss to choose from!! Hard to pick out decorations with all of what they have there. Was fun thou ???? thanks!!
(Translated) It's fun to see a wide range of party supplies and it's great to buy related products. (Original) 다양한 파티 용품이 있어 보는 재미도 있고 관련 제품 구매하기 좋아요.
Great place to purchase your party goodies
Great selection, friendly staff
U can find whatever you want in this place. Things are expensive though.
It was awesome! They had such a great selection of party supplies, decor, candy and props. We found everything we needed and more! The two only things that could have been better were the two emploees that I came across at the store... neither of them greeted me or asked if I needed help with anything. The second thing is that there was no music playing in the store! For a party store we expected it to be a more fun environment and it wasn’t fun when it was completely silent. Great experience otherwise!!
A bit expensive but great selection. Staff is very helpful if finding what you need.
This is an amazing store; there should be one in Vancouver. It has everything you could imagine for kids and theme parties. Any superhero or popular character, and anything for special occasions like Easter, weddings, birthdays, etc.
I am finally going to leave a review which I dont do often...but it is needed...this place NEEDS MORE CASHIERS! Over the past couple of years every time I go in, the line is huge (yesterday at least people were distanced). It take forever to get anything...or any help. Bought balloons for my daughters birthday yesterday...less than 24 hours later and the latex balloons had dropped and the ribbons for the number balloons were dofferent lengths and looked awful. I had to fix them. Looking for another place in the future.
Always get what you're looking for
Long waiting time but amicable servers
Great selection and a good one stop shop
Store is well-stocked, but as it is often, customer service is lacking. This is predominantly the case, with a 20ish year old employee... that probably doesn't depend on his paycheque. First, I needed to get his attention away from his phone. After finally succeeding, I'm greeted with a sour "wassup". I respond with, "Hi, is everything ok... are you alright?". He then tells me, "Not really, I have a really long shift today." This was just after 10am, he just started his shift and I was likely the first, or second customer. Sigh. 15 grueling minutes later, I walked out with my Hello Kitty balloon.
Good selection, crappy staff attitudes, if you dont like doing your job find a new one...
So many party supplies. If you're planning a party, visit here and I'm sure you'll find useful items/decorations. Staff is sooooo grouchy though.
Horrible service. 26$ for 6 small balloons: dollar store is 3$.
Great service
Every time we go in there they screw up and it takes forever to leave...every time!
I brought my birthday boy in the store. He was wearing a party hat and looking exceptionally adorable and not one of the workers even commented on him or acknowledged his existence. He was so excited to get his birthday balloon and not one happy birthday. I would attach a picture but it seems like I can’t. But honestly who wouldn’t acknowledge a bearded dragon wearing a party hat?
Great place for party supplies, the staff is very helpful. Location on Finch Ave. @misscypriana
Excellent customer service!!!!!
Love the selection, I shop for things on clearance as I do find some items quite pricey but you can find some great bargains.
My go to place for all things party!
Jessica and Bree are amazing! At the last minute today I called up to the ladies at Party City needing 14 Balloons filled for my daughter's Birthday! They were so helpful. They directed me to the website and informed me of the steps needed to expedite the order. Within less than an hour they had filled my order and sent me notification that it was ready. What fantastic service. These ladies helped make my daughters birthday wonderful. Thanks Party City for the excellent service!
great for party planning
I like to party.
Even tho it was a few days be for Hollween, we got in and out really quick, thanks to the staff.
Definitely the place to get your party supplies!
Awesome stuffs available for any kind of parties
Great place for any type of Party Themed event!!
Good selection of party supplies and costumes.
Good prices, always something to surprise you wiyh
Checkout is a little slow here but like the selection.
Excellent selection! Friendly staff... So happy to have a location in North Bay!!
Is a great place for make your party special or if you're little gir want to be spider man for Halloween
Excellent selection and helpful staff. If you are having a theme party then it's a good bet this store had what you are looking for in terms of decorations.
Wanna celebrate something ? This is a best place for you to buy your stuff ????
Large variety of decoration
Great variety they have a bit of everything. Good to know your budget for things as you can get carried away if you don't.
Always fun and helpful
Expensive but birthday stuff packed.
The place to go to get your party supplies!
Good place for your party supplies
Nice place
Very poor customer service, the older lady very rude and unprofessional, waited 20 min in line , 3 employees behind the counter only one working. Worst place ever to buy party stuff. Is Sunday morning July 26 and I end up just leaving the store no unnecessary stress need it just for buying a bunch of balloons!
We were looking for Mexican themed party decorations and did find some. We visited this store at the end of Halloween and the beginning of the Christmas Season, so the store was in disarray. Still like this Grandview Central Party City location.
Great customer service
Had a pretty good experience here, many many items here but the good thing is that it's organized very nicely. We wish they would have more colour choices for tissue paper but other than that it was useful for everything we needed! Only reason why i didn't give it 5 stars is because customer service could have been a little better ny making us feel welcomed at least and prices are a little high!
Helpful people
The staff are very king and hardworking, it made Halloween shopping easy and enjoyable.
Great customer service!! They had everything I needed.
Place is ok, but you're better off going to a dollar store.
Expensive
Helpful staff, lots of products.
I'm so happy they are now in kingston. The staff are friendly and the store is very clean.
They have a lot, but not the stuff on their website. And don't think they'll bring it in for you if you ask either. They'll just say no, you can only buy it online. Basically, if you want to save time, order stuff from their website instead. Bigger selection and way more helpful.
Lots if costume options
Amazing staff. Had to go in emergency to get some balloons inflates and the clerk was super nice
Lovely place. Great collection. Helpful staff
I ordered letter balloons to make a name for pickup. I got them home and realized it was missing a letter, called them and they told me that they didnt have it so I wasn't charged for that one. No one told me the order was incomplete before this. I would have ordered from somewhere else. Now I need to rush to figure out how to get this last letter. Thanks for wasting my time. Very un-organized.
Big selection of Halloween and party supplies. Found everything I was looking for. Line for cash moved quickly too.
You can get practically get almost anything you need and more for anyaccation .
Best place to buy Party Supplies
They don't have the greatest selection and are understaffed on weekends. Make sure to book ahead of you need balloons ordered.
They didn't have the toy I was looking for but the staff was very helpful and friendly.
This should be your place to visit if you live near eglinton and have a party to throw. The space is huge and the first two aisles are just for the seasonal stuff like Easter, St.Patrick's etc - the generic party stuff is over 8 aisles where you have color co-ordinate sets from the Dining Table cover's to different qualities of forks & spoons. Please take the premium quality branded stuff as it is the best VFM for the quality provided. They have huge balloon section but it seems grossly overpriced the only reason this review lost a point is because of the price in the ballon section. The staff is very helpful, some one went through all the stuff to find a specific colored plates we wanted. I would be visiting again whenever there is a party need.
Excellent variety, though a little pricey than others
Friendly staff and fast service. Go during off peak hours if you can, weekends are usually busy with balloon orders.
Staff knowledge and customer service could be better
All party stuff you can find
Kind of slow. Out of number 1 balloons.
Huge store, very good staff. Store is laid out logically; was able to find what I needed in a hurry. No hassles.
One of the best Party Cities I have ever seen! Holy Halloween batman! You guys kicked Halloween Alleys a$$!
Staff was a terrific help, great experience
Shopping can get out of hand quick ???? Fun Store!
Great place everything under 1 roof available for any amazing party????
Lots of Halloween variety and slightly cheaper than spirit Halloween
Offers a lot it can be expensive shopping in there. So watch what you spend through out the store. They do offer a lot especially for kid parties or really any kind of party. Parking gets annoying here it gets pretty packed
Great place to get everything you need for your kid's birthday party.
Lots of free parking.
Love this store always has what i need at great prices
Amazing place for all your partying needs. Friendly people. A little understaffed though.
got a pig mask love the smeel of gas!
I was expecting so much when I went in to the store. The selection is fantastic, but it felt dirty and dusty. We had to go through the entire store, isle by isle u til we found what we needed. I feel like the isles could be labeled up at the front so that people can get in and out. I found many of the items to be spendy for what they are. I don't know what else to say besides that the overall feel of the store could be improved easily but that attention to detail would change the entire atmosphere of the store.
Helpful, friendly staff, and lots of selection of seasonal party supplies and decorations.
Clean, lots of stuff in stock, friendly and helpful staff. The candy bins ($. 12/piece) are high or miss for what's in stock depending on when you go and sometimes (rarely but still) the candy can be sticky, like one unwrap ped and melted on the others. But that's my only complaint.
Had everything i needed for my baby shower
This place is amazing, has everything you need for any occasion. Staff is friendly.
I love it this place for birthday for baby shower and more party there is have more choice
Very helpful staff
Helpful staff and everything I needed!
Need to have more cashiers
Buyer Beware. We purchased a tank of helium and a bunch of balloons. When we went through the checkout I thought the total was high. We noticed extra charges on the bill. Turns out they charge to fill the balloons even if you don't get them filled. What's worse is they don't include the price to fill the balloons on the product tags. So they advertised one price, changed us a higher price for services we weren't getting, and the cashier didn't even mention it. The cashier just charged us for filling the balloons AND the tank if helium and never said a word. What a scam.
You can find anything you need for a party. Also new ideas for your party.
Nice store with constantly changing merch.
They're out of helium for more than a month. No party supplies for Disney Ariel theme.
Clean store, much bigger then it looks on the outside. I thought it was part of the movie theater but nope, it's it's own store. Friendly staff, lots, and I mean lots of party supplies! Worth checking out for sure.
Didn't have what we needed.
I brought some balloons a week ago, but they were not long lasting (only around 3 days)
Party City is a party store that has all party supplies that you can think of! There is a huge variety of balloons that they would blow up for free. The store was a little bit messy in some aisles. The store was mostly affordable, I would come again.
Lots of party ideas. Very helpful staff.
I love it
All sorts of party supplies, costumes and trinkets
Awesome, they have everything you need here and more!!! 100 percent would recommend if you need any party supplies.
So expensive
Perfect place if you are looking to decorate any party ...a bit pricey but good
see Shayla she works there! ????
Staff were helpful and very knowledgeable about what they had in store! Will definitely come back when planning the next party!
Best Place in Belleville to shop for you're party supplies.
They've always had everything I was looking for at a decent price for a big party store like this.
Not bad for Halloween
Great staff, great selection, great prices
Expected more for the Halloween products. No good masks and quality was not there for price. Dog costumes are very cheap looking too. The store was neat and clean but I couldn't find anything to buy.
Love it, awesome service
They have all the party items you need. All in one place. Very organize. Employees are very friendly. Thank you for accommodating the changes of my transactions. Thumbs up to the manager on duty.
Sales are always great.
Great service lots of selection
Great store, it's big and has a lot of selection. On the other hand though some of the items are ridiculously overpriced.
Loved my daughter's birthday ballons. They were a great touch to her birthday party. The staff was really helpful and pleasent to work with.
Can find everything
Love it here. If you are looking to throw any themed party or putting together a wedding or a baptism. This is where you need to go. You got a theme, they have all you need to see your vision through. Pricing is relative. You can spend a lot of money if you're not careful, but all in all a one stop shopping for all you party needs. From decorations, to utensils, serving trays etc.
Worst when it comes to curb side pick up! Curb side pick up should not be two days wait. Like how? Next time I’ll pay the extra money and go Micheal’s ???? what’s worst is this lady actually came outside to argue with me that I’ve been waiting for how long.. like don’t you have work inside to do if you’re so backed up ????
Simply the greatest selection of party supplies around.
Was okay
This is the greatest place to go for your party supplies for sure. Speciality balloons for sure.
Had to do an exchange, cashier did it without messing anything up and was friendly. What more can I ask for.
Typical Harbor freight. Nice staff and good parking.
Great store!
Placed online order for pickup. There did not appear to be any way to request balloon inflation for a specific date online. Once my order was ready, I called to confirm inflation date/time. I was informed I would need to physically go into …
Great selection. Little expensive for the quality of items. Everything you could think of for your party or event.
The place to go for all your party needs. Well stocked with many party ideas
They usually have a great stock of party supplies, but the customer experience is terrible. Takes multiple calls to get them to pick up the phone. The time in line to checkout has been over 20 minutes minimum for the past few years.
Love it! They always have exactly what I need for the parties I need to plan for. Always been blown away!! And the friendliest service!!!
Lots to choose from
Great selection and staff
Lot of options
Pretty good store. To check for costumes and to check for things to buy if you are celebrating a birthday party
The name says it all
rockin staff
Went to get a balloon for a party. Staff member was very friendly and got us a helium balloon very quickly. Lots of choices for parties.
Great customer service. Helpful staff
Needed to exchange a costume, they did it easy peasy. The girls working the counter were extremely happy and friendly. Absolutely excellent service, and the costume itself was good quality for a good price!
One stop party shop. Found everything I needed.
The layout of the store is nice and easy so you can usually find what you're looking for fairly easy. So many little trinkets and fun prizes or cheap toys for kids even if you aren't throwing a party. They are very accommodating ordering balloons ahead of time.
Great place to get decorations for any party
Nice store. Usually empty and staff is always available.
cashier at the desk looked like he didn't want to be there. No smiles or greetings. Floor staff were great, once you found them. Did get some good deals at great prices.
Have split to choose from. Great place to shop
Great selection of any kind of party accessories & costumes. Awesome prices & service!
Please dust the spiderman
I went here for some party cups but all I really wanted was a Captain America shield balloon which I found out is only available if you preorder it :( I'm just a 40yr old lady, standing at the counter, wanting a helium captain america balloon.
one of the best place to visit when you want get party items and for events, but it is a little expensive
Good place for a variety of party supplies but sevice is terrible.
Great for costumes!
I found amazing decorations for parties
Very helpful in having me make my product selection, and found the prices reasonable. Also collected Canadian Tire Triangle points here too, which was a nice surprise, as I didnt know that they were connect with them for points.
went the night before halloween...it was CRAZY busy! so crowded that I felt like I was floating. I liked the fact that I didn't have to walk but pushed around by the crowd (because I am lazy)! Did not bother buying anything because there was a 30 min wait at the check out. Collection was good, even though we could not find any police hat for kids (that was the reason we went). It should be a good store for party stuffs in any other time.
I got candy
There is just about everything you could want for a party in this store - candy, decorations, cake trays, but it was not that easy to find specific items.
Often great sales and so many things. Beware taking in the kids its a trap for useless junk but they love it!
This store is great for Halloween. We found everything we were looking for. Prices are very competitive with online sources and you don't have to worry about shipping on time! Always lots of staff on hand to help. Support the local shops!
Awesome
The girl that answered the phone seemed upset that a customer would have the nerve to ask questions. Eventually got some information out of her, but it was like pulling teeth. Fine, great they sell helium in tanks. Bought a tank of helium for $45. It filled 19 standard size balloons and they were flat within 6 hours. Total rip off.
They have a lot of hard-to-find items for birthday and other celebrations. Good selection of candy and toys for grab bags. Lots of themed supplies and some other random celebrations. My only complaint is that it can take some time to check out, they often only have one cash open and don't generally open a second.
Lots of great party supplies
I love all decorations for celebriting everything that you want!
A great store for party supplies with a ton of different themes and helium balloons
I worked here for a day (9 hours) and I quit after that, they don't treat their employees with respect
They continue to sell Native Indian costumes. Enough said!
Awesome store! Has everything u need!
Overpriced
Best place for preparation of all kind of parties stuff.
The staff were very devil may care. Found the experience of the store a bit depressing. But the
Has lots of items for parties
Great place for all your party needs.
A lot of Halloween costumes, like a lot.
Very expensive you can find cheaper someother shop's. Bad customer treating.
If you're having a party, this is the place to go.
Wonderful staff! Great selection &prices
Party City is a well worth store for getting those fancy party accessories
Brilliant service! Wish they have closer locations to Vancouver.
Very helpful staff when I went to find a costume.
This location has and plenty of party supplies in stock. There is free parking in front of the store as well. Staff were friendly and helpful. You can also check what supplies they carry online.
Terrific selection and good prices. Store was very clean and shelves were stocked. Store was staffed with 2 people. Waited at the cash for almost 15 minutes while another customer was asking questions about balloons and getting them filled. Asked the guy if there was anybody else in the store to cash us and the 4 people behind us out and he replied yes. But didn't call or page anybody. Then he takes the balloon lady and cashes her out 1st. A second cashier shows up and asks for the next person in line which was us. But all of our stuff, including a helium tank was on the counter and she decided to open the very last cash in the store. So the ppl behind us go to her and we wait for the male to stuff helium balloons in a bag for the other lady. ????????
I visit this location every time I wanna throw a party and I always walk out with everything I need. They have beautiful stuff and great and helful staff. Definitely recommend it to anyone whose looking to either throw a party or go to a party.
A little expensive, but the staff was friendly and helpful!
Good selection. Decent prices. Friendly staff.
Great place to get all your party supplies!
Was good
(Translated) Very good if you need things for a party. (Original) Très bien si vous avez besoin des choses pour une fête.
Ashley helped me out so much, phenomenal customer service. I highly recommend this location
It is always a party here.
I come here mostly during birthday season for balloon bouquets. Large store with an unreal variety of party supplies plus a good place to buy Halloween costumes.
Its my go to store for decorations and other party needs. I recently ordered online and on the website, showed that items I ordered were still available. 1 day before the event that I needed the decorations for, I receive an email saying my online order got cancelled because items were already out of stock. Good thing I had a back up plan otherwise, event would've been a disaster.
Good stuff and prices
Huge variety of party supplies
One stop shop for all your party needs...wide variety of choices, themes and party toys! The store is huge with very well organized layout and good customer service! It's slightly expensive when compared to similar products in other stores but the convience of shopping in just one shop compensate it! This place can also be recommended if you're in rush and wanted ready to use birthday banners with less effort!
Without question the one-stop-shop for anything fun. Expensive. But it is what it is. Needed bingo cards. And found it there. Staff friendliness is a cast of the dice - some are good, others not so much. Huge facility seasonal stuff. Overall - good.
Fun. Great selection!!! A must for Halloween or any party.
Had very bad experience with girl over Cash Counter. Not speaking politely and very rude. ????
They had everything that we needed! We thought that the staff was very friendly and happy to help! This will definitely be one of our go to places from now on for party supplies. I would also say they it was reasonably priced.
Love to shop here
Expensive but great options, organized well but not perfect, plentiful parking options
Good choice
The staff were extremely helpful, and very eager to help! A lot of fun and some great products! Even found the perfect napkins for my party!
Good service, knowledgeable staff, no complaints.
Love the store
Great selection of stuff, plus I had some excellent service from one of the team there
Came here today for balloons, way overpriced paid 40 dollars took forever to actually complete the process and was handed the balloons as is. When asked for a bag was asked to pay a dollar which I had to get in line again to do, dont understand why they wouldn't just ask you when you're purchasing the balloons. And dont understand why you would pay a dollar when purchasing 40 dollars worth of balloons out of all things.
They were not as stocked up as they used to be.
The best selection of everything you can possibly need or imagine using for every type of party/celebration. They had unique products & ideas that I never imagined that these things ever existed. Great place to get inspired when you are planning an event. Do yourself a favour and take time to browse, really look at what is available. You will be able to easily & creatively plan your party, even if you don't buy everything here but use the ideas inspired here... This store will allow you to take your party to the next level even in terms of what to do at your party. Some items have great prices and value. Other items have medium to high pricing but I've never seen these types of things anywhere else, or at better prices sonewhere else, so I understand the higher pricing.
Service is weak
This particular Party City is kinda wack!! Like they didn't have a lot of bulk candies for pinatas. Don't expect to see things onlin2 and find them here either!????
Yesterday I bought some things. Long time ago I bought stuff. Yesterday my experience so great so low price wonderful things. I was so excited. Today I will go to again shopping. Not for my home near Party city but I impressed sell people behavior also prices.
During my visit to this Party City location, I was able to get what I wanted. Regarding the service, it could have been better. No issue with the staff I dealt with but an acknowledgement of the customer or instructions on what they can do for me would have been helpful. It felt like I was pulling teeth when I needed assistance, lol. Otherwise, this franchise was able to provide me with the party decorations I needed.
Terrible customer service. Purchased over $300 dollars worth of party supplies for my son's first birthday, including $150 worth of balloons to be picked helium filled by 11am on the day of the party. Got there at 11 and they got the time wrong, said to come back at 1, which was the time my party started. Went back at 1 and they were still not ready!! Had to go back at 2. What an embarrassment! This isn't the first issue I've had with them regarding time. Also I've had balloons pop as soon as I arrived home on prior occasions, even though I took all precautions to prevent this from happening. Looking for another place to buy my party supplies from.
It was okay. I went in and helped myself and figured things out on my own. However, I will say that it would have been nice to asked if I needed assistance with anything... #justsaying #customerservice
OK store nothing spectacular but good location next to 401 ramp
They know how to party!
Friendly staff but disappointed that they didn't have much stock
Went in for a costume, website said 9 in stock at that location. They claim they have one left and it has no mask, they get a second star because they offered to sell it to me 50% off..for $5 (originally $10). I declined and went and purchased it from site for $10 + $5 shipping, later that day. The costume came fast but the location it came from was the location I went to. So I not only spent the gas and my time along with an additional $5 shipping to receive it from the location I went to.
Very nice stuff, I went there I didn't want to go out, I love this place
Great service we were help and directed exactly to the products we wanted
Crazy amount of stuff in here but so organized and tidy. All your party needs for any occasion. Huge selection of helium balloons. Reasonable prices for loot bag treats. Great place for Halloween costume needs. Loot bag treat carousels could use some WD-40. Felt like i was driving the entire store nuts with that noise.
Worst service. Huge lines and staff are standing around talking. Sarah at the front was especially unpleasant and ignored the giant line of waiting customers (she should be let go with that attitude). After 15 minutes of waiting I walked out. Won’t ever go here again.
Very busy on a Friday evening.
Super
Massive party supplies, friendly staff, and unending ailes of all your needs
Lots of great colorful party favors costume and balloons to pick from
Very friendly staff
Get all your stuff related to any occasion
Fun party store. I like the "15 candy for $1" deal.
If you need it for a party they seem to have some variation of it. Store is very large and no one asked if we needed any help. It also seemed expensive for the quality. But, they seem to have something for every type of party.
Call ahead to see if product you want is in stock. Stock status on website is not always right! Disappointed when I got there last week before Christmas...
Great party store! Watch out for poor quality items, some are good, some not so much.
Great place , best party suppliers store in Ottawa. Good prices and a lots of options
Love
For all your party needs.. a definite one stop shop!
The selection is awesome!
Pathetic customer service and extremely rude staff. Purchased a couple of items and when checked the bill, while being still in the store, realised the prices were scanned more than the displayed prices. The cashier's attitude was so rude as if she is doing a favour by looking into it and correcting the bill. She also said the prices are incorrect all the time. Be sure to check your receipts for every item. Will never go to this location again.
This party city is huge! It has to hold Isles of seasonal themed and then a whole candy section an aisle filled with themed birthday materials and then some generic Isles in a wedding section. There's also an enormous wall of balloons. Some of the shelves were a bit of a mess particularly anything that was marked as clearance or sale those were very messy.
I have been going to this location for a number of years. After being purchased by Canadian Tire I was very disappointed with the low inventory levels in all the items I was looking for. Hopefully inventory levels will improve by next Xmas.
staff are helpful and lots of inventory
This place has lots of good stuff.
If you need something for a party, they have it. We needed a balloon with happy 90th birthday on it and they actually had one. Loads of supplies at reasonable prices.
Party city is the best!! The prices are somewhat high but the variety is awesome. It's not just a place for kids parties but adults too!
Great options
Purchased balloons on line. I was surprised that they weren't filled when I arrived. I ordered online so I wouldn't have to be in the store for long. Loved the balloons though
Rude customer service
I was helping my wife to set her birthday party up in Hawaiian style, so we went to Party City on Orfus Rd and that's it! They've got it all..
Wasted $30. Second time I've had a bad experience at this particular location. This time one of the helium filled balloons (of the two) deflated within an hour. The other one was perfect but because it was the digits 2 and 1 we couldn't use either of them for the event. The shop was 45 minutes away from us so I called them 5 times but there was no answer.
The balloons we ordered were perfect and the staff are always super friendly.
Broad selection of helium inflated theme balloons available, but the unicorn we chose didn't even make it to the airport before leaking to the point of sagging and barely floating.
Great prices. Helpful staff. Lots of cool things to be found here. Halloween, costume party, birthday, or a special evening at home..You will find what you need here. ????
Ready even before pickup time. Great service! Great people to help you!
way to expensive! never buying there again. its a scam
The party store to beat. Everything you could want and more for every celebration under the sun
Best place to buy party items
Decent party supply place for lots of themed party goods albeit the same offerings in each theme. Reliable & relatively affordable if you keep trip your budget. Plan ahead or you'll overspend.
Got all your party and great stuff here....you won't regret shopping here... You Gerrit.????
Great selection, things not found anywhere else. Some prices good value, others high. Service so so.
Amazing store!! Has everything you're looking for and then some!! Super impressed with the layout and how big it was inside! It's now the only place I go for all my party supplies!
This is the place #1 to the Halloween season.
A little overpriced for low quality. Good product management system.
Great service, employees are welcoming and really nice and smiley. There is a lot a of choice, price are cheaper than a lot of other party stores plus they have a website ! Really fast response by email for questions too !
6 balloons. We were told they cannot accommodate until the NEXT DAY AFTER 1pm. You're a PARTY PLACE? ???
Thank you Party City especially to Lisa. Your incredible customer service during this helium shortage was great.
We got stuff for a 5 year old birthday party
I bought balloons that needed to be filled up with helium and they were out of helium like what kinda store is outta helium that is a party store. So with 1 day to find helium i had to go to party max and thank goodness they saved the day but i will never be shopping here again i definitely recommend party max they at least have helium and are reliable!
Excellent customer service
Lots of choice but average quality
Great place, friendly and helpful staff.
Tons of party supplies, bright and fun store
Very helpful courteous staff, held an item for us when we called ahead. Then helped me find accessories. So much more choice and variety compared to big stores.And comparable prices.
Got what I wanted. Helpful staff
the workers were very rude and were not helpful at all, if I could I wouldn't even give you people a star. your employees should have a better attitude and if it's too stressful then they shouldn't be working there. but the cashieres were sweet
Super awesome staff
Terrible service! I purchase my glider balloons a MONTH in advance. They are ready first thing in the morning. I arrive in the afternoon to pick up and they tell me THEN that the balloon is damaged and no replacement! No courtesy call before I spend 15 minutes driving there? Then they call another store in Brampton and tell me that location has one and I just need to go straight there for a replacement. I drive over 30 minutes out of my way, wait in line and they then tell me that they told the other store they had no stock. Really? Is this how you treat customers? Just send them on a wild goose chase? I'm so upset. Why waste my time? Why not be honest about lack of stock? Such lack of respect. Avoid this location as the staff does not care about you at all!
Crazy place - highly understaffed
I've been to this store three times and every time I've had to wait a minimum of 15 minutes in line - regardless of the time of day. Most recently, I was waiting to purchase a few items and when a store manager walked by the huge line up I asked if she could help us out. "No, I can't open another til - sorry." Wow. After that, I continued to wait and saw at least two other employees stacking shelves and arranging displays. That was the last straw.
Busy and can be expensive for most things but great selection and service
Great for kids birthday parties
Lots of Graduation items
I had a rad birthday party at party city will do it again
unfriendly and very unhelpful staff. Very disappointing when we tried to place an order and they just didn't care.. their attitude over the phone doesn't really line up to the fact they are selling "party"goods. atleast they refunded the order, but we lost 2 days and now scrambling to find replacement.
Easy to get to off the 401, staff is friendly and nice and they open at 830 on the weekend!!! You can go early and be out early.
Good selection, some things way over priced specially around Halloween
Got my daughters costume here,they were great, all costumes are up on wall in pictures format,you just choose the 1 you want and they call it in over 2way radio....very fast and easy...
If you need party favors, this is the place to go.
Love love love this place
Huge selection of celebratory/holiday/festivity items for almost any occasion you can imagine! Very reasonable prices too.
My child was being wild and they were so calm about it. Great customer service for a stressed out mom who was about to call it a day. They just smiled, reassured me and laughed with me instead of judged me
Great experience very kind and wonderful people working there
Great variety
Good service. There's always someone helping you find what you are looking for
Nice people, lots of things.
Nice and very helpful staff
Good selection of items. Parking on site free. Good customer service. Can improve on responce time as customers are left waiting while balloons are being filled.
Super helpful. I needed a Trolls party package, they didn't have it but had all the individual pieces. So one of the reps went aisle by aisle with me and put it together. In the end, my daughter had the super soft birthday party she wanted.
Omg they have everything for every celebration you can think of!!
(Translated) Ohhhhhhhhhhhh (Original) Ohhhhhhhhhhhh
The only place with the biggest selection of party supplies in London.
Just where to do d what you want
They have almost everything you could want for a party
Great
hard party. hype. ????
Store pickup service is not good. I bought a costume to pick up at the store, when I went to pick up my purchase they told me that the item was out of stock and Party City still hasn't returned my money. They just say sorry and they don't solve anything.
Like the store and the selection but it's not cheap
Lines were crazy
Great products
Friendly staff and nice location. They have a wide array of party and miscellaneous supplies.
Friendly very organized
accessible and has a huge collection
They have a wide variety of party items
Decent store but they really need to organize the aisles, they had a lot of adult themed Halloween costumes right next to the kids costumes.
Great place to get some helium balloons... Lots of great ideas and selection.
Lots of fun party stuff here. Add a theme to your next party and pick up what you need here! What a fun store to browse.
They have a vast collection of Halloween stuff
????
Love that place..Always good deals!!
They have party necessities for any party idea you can think of...some decorations are overpriced for the quality in my opinion though
Everything you need to host any party.
Very helpful and pleasant staff. Easily found what I was looking for. Recommend this store!!! ????
I constantly end up at the dollar store because they don't have what I need (even after checking stock online prior to). That's always disappointing, but not bad for throwing something together.
It is a relatively nice store. You can purchase different types of party supplies or Halloween costumes. They have a lot of inventory in the store. You have to maneuver your way around the store to find what you are looking for. You can get some relatively good deals. I found a clearance section in the back of the store.
Love all the different costumes and party accessories. Little expensive but I keep going back!!
Often Expensive but it has anything you'd need including bulk candy
Best party supply store in saskatoon
Great place for all your party needs.
Lots of options, prices look all right. Helpful staff.
Has all your party needs at affordable prices so many options
I always love this place. Awesome staff, great prices, and lots of different things.
It's a zoo around Halloween but then again I still come back every year
Wow! There's more Halloween stuff here than anyone would ever need.
Terrible customer service. One girl who was supposed to helping customers at the costume wall shooed me away so she could keep talking to her friend.
you can find everything related to party decorations and costumes. lots of different themes.
They seem to have everything. It's like party heaven
Great service great selection if you go early
I find the line up to pay long often. Things are always being rearranged for the next holiday (Halloween in August?!) and I couldn't easily find what I needed.
I was absolutely impressed by large selection of party attributes, beautiful balloons and cheap prices! They even packed my big order in special bags so it’s more convenient for me to carry it. Thank you!
Today I was there around 3:30 P.M. I wanted to pay but the cashier didn’t mind I was staying there and she was on the phone after about 10 minutes I was getting so ???? angry and I left there that was ridiculous ????????????????
Supplies are great & a lot of fun, but the service is so painfully slow you'd better make sure you have nothing to do after. Checkout easily takes 20+ minutes on average.
The staff are friendly and there is so much product to choose from. I usually find what I am looking for and then some.
(Translated) Everything you need to organize parties under one roof (Original) كل ما تحتاجة لتنسيق الحفلات تحت سقف واحد
Good place to get all your party needs!????
Great selection friendly helpufll staff
Has literally everything you need to plan a party for any occasion. And its priced pretty well.
Loved it during the Halloween
They have every you need for a Party of any sorts
Everything you need for a party!
Lots of options to choose from, priced fairly.
Very great pick up. Just called the number to let them know you're at the store and then they'll bring it out.
Worst Customer Service ever!!
Rightfully this is the part city. All you need for party preparation in one location. Staff are very good and welcoming. Prices for most items are fair but some unique items are overpriced...
The go-to place to get all party related items. They even sell all types of candies individually and in bulk.
You have everything you need there, Just dont ask the very busy staffers
Talk about Party ideas.... I find myself drawn to Party City every time I want to throw a party. Fantastic prices. Often cheaper then other Party supply store...
I always have to get my costumes here because this is where you can get better quality things. But most of Party City's items and costumes are high priced. You may have to pay between $30 and $50 to get a simple kids costume. But once again, better quality for high prices.
Party decorations and items as far as the eye can see...
Great selection of party items, balloons and costumes.
This experience is a 3 because I called ahead for an item they said they had in stock only to get there 15min later and be told they didn't have any left.
Huge diversity
Ladies working there are great and very accommodating. Helped me find the costume in other party city stores and did all the reservation herself. Thanks!
Not the best prices, but the variety of themes worth the visit. Good deals on sale and helium balloons bundles. A lot of ideas and itens for almost any occasion.
Great selection of everything for all ages
Anything you need for your party stuff: costumes, candy, and decorations
So much fun just to walk through j get sucked into buying a lot...but candies and twenty toys aren't expensive they k ow what all kids live..and have a lot of supplies ie)Spider-Man stuff or hello kitty...sooo many awesome characters
No social distancing - a little disappointed .. hard to find help and prices were kinda high..
All of the staff are so very helpful every time I go in! They also have everything you need to throw a party!
Never answer there phone and when they do ppwer hold
Good but expensive
An absolute zoo at Halloween! Avoid when it's busy.
Very disappointed. I picked up two bouquets of balloons yesterday and the "long-lasting" foil balloons have lost most of their air already - not 24 hours later. I spent over $50! Not impressed.
Love this store
I have been going to this location since I was 16 and was even employed by them. The last time I will ever go back. The service I received from the female working was ridiculous and unnecessary. She didn't listen to anything I had asked. The manager however said she'd look into whether she did or not. They lost a customer.
25 minutes to blow up one single balloon. Ridiculous. I'll never be back.
Been pretty happy with most my experiences here but today I’m not pleased. I ordered specific balloons online and the website showed what balloons I picked but they failed to give me the one I asked for.. when I called they even asked what balloons I had when I did curbside pickup. So I took it home thinking I got what I ordered! Apparently not.. and when I called to ask if I could return and get the right one they tell me it’s out of stock and I apparently didn’t order that balloon. But my bill shows otherwise .. a bit ridiculous especially when paying $13 for one balloon
Got lots of my kids birthday stuff had everything we needed.
..I was asked 6x if I needed help . I guess your not allowed to browse.
They have some niche items but it feels like you're getting dollar store things for department store prices. Lots of selection though.
Friendly staff and HUGE selection. Definitely going back.
Wide variety of party costumes, the place itself make you fell you need to make a party, staff were friendly.
really nice workers here
Staff was very quick and helpful with a return. Cleanly store with lots of options for any themed party.
Decent amount of stuff.. fair prices...
Great place, lots of selection to choose from, and friendly staff
This has got to be one of the worst in the city. I asked for assistance the cashier was very nice and called for someone but they never showed up. So when I approached her again she got the manager I guess to help. And it was unsuccesful. She refused to check up on the top shelf for something and told me best they could do was call another store. The manager has an attitude problem and this is not the first time I've had an issue at this location. Will not shop here again.
Ordered a set of hot wheels 1balloons and decorations for my nephews birthday. They were awesome and made the birthday boy so happy
A nice variety of things
Great place to find things for your party day
Everything I could have imagined for my kid birthday is under this roof. Great selection and brilliant ideas!
Big store Good selection of products
I asked this young store associate about a particular size of Favor Bags. She showed me one AND she used her toes to make approximate measurements on the floor, to explain the dimensions!! She said they didnt keep measuring tape. This was a first for me!!! This place is short staffed almost always, but to get such sales associates is even worse!!!
Great place to find party stuff.
lots of ideas for parties
Lots of selection
Staff was very friendly. Good selection but they didn't have everything we needed.
The items are overpriced and it's not very well stocked
The only downside is that it's overpriced, and a lot of the items can be found at the dollar store
So over priced for such crap! And the cashiers are so slow and there were 4 employees wondering around doing nothing and only 2 people at the tills!
Awesome Selection!
Great selection. The only place where everything is sorted by color, and I love it.
Great products, can find almost anything you need in terms of celebrations!
Pricey but had what we wanted
The price is really expensive casheers are old and rusty, unhelpful staff
Whoever handles maintenance of this complex does a great job!
Well organized, tough parking lot access
I came in to find something very specific for Birthday....A lady (Amanda) working there stopped what she was doing, went out of her way to come ask me if I needed any help. She then guided me and helped me make my trip short and easy. Hard to find customer service like this anymore. Highly recommended.
If you even think party or costume, then think Party City! Staff are courteous and friendly. However, the items are expensive!
I waited today for 15 minutes in front of where you get balloons (they do not have a sign saying wait in the line for balloons) employees were checking the customers out through cash and no one told me, I had to ask. Then I waited in the line after being there before everyone waiting, I cashed out and waited for my balloons. 5 balloons, the girl filled 2 and then went over to cash and started cashing people out. One at a time? Be fair? If you have a customer serve that customer first then the next customer. I ended up being there almost half an hour waiting for 5 balloons....
Thank you to the lady who stayed last minute tonight to help me out :)
DollarTree (cheap) quality stuff but 4 times costly. This place is overpriced, some of them item markups were completely wrong than what was charged. The billing counter person seemed to have no customer service experience and wasn't welcoming at all. They were doing minor repairs without putting any construction signs/boards/boundry near it (seriously how can one do that in a place where people bring their kids).... My previous experiences at other Party City stores (in USA) were very good in comparison to this one as they had better quality items and variety.
This party city doesn't get great holiday decorations but they usually have lots for children's parties.
Normally every thing is a little expensive, but you can find almost all as a you need
Customer service at the front counter was painful and I was not busy at all ????
**Update** not sure what has changed. But the place is a mess. You can't find anything properly and the staff are in their own world. I bought few balloons for my daughters birthday and they are not properly inflated. Bubtge time party started the balloons are half dead. I have asked them to refill an old balloon, they charged me 6 dollars, it's also the same situation. Please see the attached pictures. They spoiled the big day for my 3 year old and I am.not going back again. Worst place. Excellent place to get things for kids parties
Awesome selection, and awesome staff. Have my son a extra balloon that was accidently blown up.
Everything you need for a party. Expensive though.
Big store very clean, nice cashiers.
Friendly, helpful staff. Good selection.
This is one of the best party city locations I’ve been to . They have a good selection but I really like the staff . They’re very friendly and helpful and that means a lot .
Big store. Lot of options for party things
Lots of costumes to choose from.
Steve the supervisor was incredibly rude and unhelpful, did not appreciate being yelled at for asking for an air horn
You can find a great variety of costumes and make ups here!
Fast service. Easy return.
This place has everything. Been so many times and never disappointed.
You can find everything here, however it is over priced.
Great environment.
Everything you could possibly need for a party.
Great selection. Wishore stuff was eco friendly
The store has a lot of cool ideas for parties and every type of celebration you can think of. The prices do vary depending on what you need. I would definitely go back again!
The employees here are usually always rude and seem irritated when asked any questions. The checkout is usually always slow and if there is a pricing error the managers have been extremely slow to show up as well as rude. The store is usually always disorganized and it is hard to find what your looking for. The custom printing center is usually always closed and no other employee in the store seems to know how to do it. I visit the Amherst location when I want to purchase something from here.
Party like it's 1999
Something for every party. pretty cheap too.
Huge selection of party supplies
Part of the store was empty and had nothing in it.
Excellent customer service.
(Translated) So much for the happiness of the little ones ... And a little for the adults too :) (Original) Tellement de choses pour le bonheur des petits ... Et un peu des grands aussi :)
I was there to get candy melts but the store only has 3 colours
Could use more staff at checkout during peak hours.
Good selection of items but a little expensive for what it is.
I dont like it
Just saw two ladies full up their bags and walk out you guys need security
They have a wide variety of items and supplies.
It’s the quality would expect at a party rental place… it the the best. They don’t mind charging quite a price… but, what I really don’t like is being asked for my email when making a simple purchase... which they did.
Fun.
I am 41 and got helium balloons for my birthday. So yep. Good times.
A huge selection for all occasions at reasonable prices.
Everything you ever need for any party
The balloons are always fantastic and last a really long time. Super friendly staff that are always eager to help out.
Always a party here. Always find what we need and more.
It's best place to buy party stuff
Great staff. Costumes great quality
Lots if stuff to choose from for your every party need. Staff are friendly and returns are easy
Helped me with the decoration and souvenirs when my baby was born
Under staffed, website says they have things in stock but it can't be found and the staff is really too busy to help
Way too cramped. Staff was off-putting. Isles so small it's single file.
I have been here on multiple occasions and have had horrible customer service every time.
Great selection!
Alot of items to choose from, so useful for last minute events!
Was able to find the items I was searching for!
Nice place to shop for any kind of party
Very friendly staff. Helped me find a costume I'd been looking for after Halloween that was in the back and unlike Canadian stores, they put their Halloween stuff on sale after Halloween. Got a great deal.
Tonnes of cool party stuff all year
They literally have everything you can think of for a party.
Lots of party supplies
I was trying to order pink and white ballon set for my sisters birthday on their website and it was not helpful at all! I was very disappointed and not satisfied.
Not surprisingly extremely busy for upcoming Halloween rush but staff very efficient and friendly.
Great balloon choices
Cool place, great service & quality matches the costs. Thanks for helping g with Dad's 94 birthday celebration.
Would have been a 5???? if they had of had the balloon I was looking for....
Great place for all the party needs one stop shop!
Very good selection and excellent service. Will visit it again
Alicia was great help in helping me pick out some balloons.
There is tons of selection. A little pricey compared to other boxtores.. but the selection definately makes up for that. Good store, friendly staff. I do recommend checking out!
This store is irritating. The only people I interacted with were 1. The guy who replied “Hi” when I greeted him. 2. The woman blowing up balloons who didn’t offer to help me find what I wanted. Basically, if you can’t find something yourself, they don’t have it.
Great deals and party supplies. The neon balloons deals are not that great... they have lot of catches and are parsimonious while filling neon ????
Poor customer service. Often long line ups with only one cashier and lots of staff sticking shelves. Slow balloon service and charge for the weight. I've been there 5x now and it's been the same service each time. Good variety of supplies.
Good party planning store. A huge selection of every color you can imagine forward any event you maybe planning. Some items are pricey.
Its not that good they always have huge line ups
Party city is the place to go, when you have time to look around haha. This location is big, so if you're going make sure you have time to spare! Loads of stock, in all the colors you can imagine. Staff ha always been friendly. Definitely the place to get all your party supplies in SJ!
The best - party supplies and costumes!
The selection is incredible. 10 year olds unusual party theme decor achieved.
Tons of party supplies, tons of great prices! The staff were great and the store is clean and in good stock. Tons of helium balloons if that's what your looking for!
Rude staff, mostly the manager who should learn to manage along with a lesson in customer service, and the store was disorganized, a waste of time for a simple purchase of a kid's costume.
This store is poorly organized. I feel terrible giving it such a bad score but this could change because we visit here often. They need to find a solution for Halloween costume shopping.
Great customer service, the staff are friendly. Always find good deals on selective items. Store is always being revamped to attract new customers. Product and items are always up to date.
Great selection and very friendly, helpful staff.
Need friendlier and more helpful staff
If you need it they'll have it.
Way too over price for cheap stuff
This was big but prices were high given the stuffs you are getting are also found at Dollar stores cheaper. the quality of the products were disappointingly cheap for the price I paid...staying with dollar stores for my next birthday decorations
I will never be coming back to the Party city in north van. I went there last night to get a singing balloon for my friends nieces 6th bday party today. Upon getting home I noticed that the balloon had already deflated a bit. So I called them and they said to come in and exchange it. Even though it was out of my way I went back this morning only to have some young cashier tell me that there was nothing wrong with the balloon and she wouldn't exchange it, but would put more helium in it. I found it rude that this girl was telling me I was basically crazy and I said to her " if I have to come back a 3rd time I am not going to be happy." Sure enough I put the balloon in the car and grab a couple things from save on and come back and it's deflated again. The girl was lucky that she wasn't there when I went back or I would have lit her up. A complete waste of my time. I should have gone to the dollar store. Incompetent staff and clearly no managers.
Amazing selections of so many things.
Everything here is cheaply made and they charge a fortune for it but I go every year for my nieces party supplies, bc I haven't learned my lesson yet. Next year I'm ordering online from Amazon.
If anyone’s ordered balloons for today make sure to give them a call because they ran out of helium and instead of calling their customers and telling them they ran out of helium they’re waiting for them to show up and telling them their balloon orders aren’t ready. Great customer service. Thank goodness for party Max up on fourth Avenue for saving the day will never go back to party city and I recommend everyone else to get screwed over does the same thing.
Great merchandising - easy to find anything you are looking for.
Good assortment. Staff was friendly and helpful. Lots of different choices and free helium fills (with purchase of specific items). Even pinatas and the candy to stuff in them! Always my first stop for party supplies.
Really fun place!
We had a Christmas breakfast for about 30 kids, where the Santa we hired was a no-show. We raced over to Party City to buy an emergency Santa suit, and even though they were still closed, they were gracious enough to let us in. We can't thank you enough, Party City....you truly saved the day!!!
very unorganized staff
Great selection.
excellent staff and good priced products! best bang for your buck. lots of options
Awesome store, awesome staff,awesome prices!
Like the variety, prices are acceptable...
Waited 15-20mins to get service for helium balloons, and finally ended up leaving.
Wow, is there nothing they do not carry there
nice place
Helpful staff, lots of options but no Star Trek? Kind of a major oversight of you ask me. I cut a 20's flapper wig, Zelda Elf ears, and got the shirt elsewhere.
It's a huge Party City store, very organized and customer service is good. I always find what I am looking for here.
Expensive but good variety
Staff was supper friendly but just really disappointed that the helium balloons we lost their floating ability after a day! I thought mt baby can still enjoy it after a few days!
For being a happy party store they sure have some sour employees! Where else am I going to get my historically accurate Xena costume though?
Amazing selection. Everything is laid out well and even colour coordinated for easy theme matching.
Everything you need and more....!
Some staff helpful, others not so much.
Many of the shelves are half empty, very expensive for what you get
Great assortment of Halloween costumes but the prices are quite high. The staff is very helpful and they have lots of candy to choose from.
Very cramped, service is salty
Candies are great party supplies are the best in town
Great selection!
Amazing staff
They have everything you need for your next birthday party, baby shower, Halloween and graduation.
I get what I want for my event planning decorations and cake accessories.
found the big gift bags I needed
Awesome place!
Clearly organized, good service, nice staffs, clean place.
This store is large like a factory outlet a d the prices are great.
Love the variety. They have everything you can think of that you need for a party. But you need to watch your prices something you can get the same thing at the buck or two
We didn't really find what we needed for my son's costume but luckily my little guy found something he likes than nothing.
Good selection, some things way over priced specially around Halloween
Good employees
Great staff HUGE selection
Went there for halloween shopping, it's a big shop where you can find most of your needs to do a party (bday, halloween..) for a reasonable price.
This place is a blast for sure if you go there you will not regret it , great people , excellent service , a wonderful experience
Helpful staff, I was looking for particular helium balloons which they assisted me with. The cashier should have informed me about the weights, bags etc that can also be needed with the balloons
Great place, I had to return a smoke machine that didn't work and it was no hassle at all. The workers are energetic and happy to help!
Party City two days before school Halloween was nuts - think two days before Christmas. People pouring in, stock all picked over... if you're going to go to Party City for your Halloween gear, go early!
This place legit has everything for a party lol and it's not super expensive either.
Great staff. Thanks Fiona!
Staff is not too friendly. There is always a line. Staff is slow. Prices are decent. Carry alot of stuff and are central, which are two good things about this place.
Good place to find Halloween costumes.
Well spaced, clean and has mostly everything you need for any event
Lol apparently not only are we quarantining people but our balloons too. Called the store to get balloons filled with helium that I purchased for my daughter’s birthday several weeks ago, only to have an employee inform me that my balloons need to be taken in and quarantined for several days before you can fill them and give them back to me????
Another horrible experience at party city. 4 on staff that I can see... 2 on cash, 2 stacking baskets and 20 people in line!!! This is so bad
They didn't have what I was looking for but the staff were great!!!
Great store with all of the things required for a great balloon filled birthday party. If you want anything from a sash for the birthday girl or a couple of balloons and a piñata for the little ones birthday look no further! Helpful staff and excellent customer service!
Got some cool costumes on sale since Halloween was 5 days ago
Never went in.
This lace has everything, nice people working there. Good social distancing protocols
Was really good they help you with anything you need and are very friendly/ nice. They don't rush you if your taking to long
HUGE store at Heartland Town Centre. Their selection is very very good although their staff (esp the costume section) are quite unhelpful and flat out LIE and tell you they are out of stock. I wont speak for all of the staff here but there was one particular mousy, blond girl with glasses that said they were out of 'spiders' on HALLOWEEN!!!! I found that ludicrous so I looked anyway and found LOTS of variety. I'm impressed with the amount of stuff here so I will return. It is a little pricey but very much Party Central.
Always good prices and find what you need for any party
I like this store. You can find anything you need. Very organized and friendly staff.
Great selection of supplies and baking supplies but one staff member with an Australia accent treated another staff member rather rudely in front of my children (by admonishing him loudly and abruptly) and I found that unacceptable.
Good.. Took a while to get help but they have everything!
Great size store alot of party decor/costumes options to choose from! They also have candy, cutlery, seasonal home and objects like beach bags, tshirts etc. Great for a little stop before the movies or after your daily errands.
awesome service above and beyond for helping out the community!
Tons of costumes up and at it
Always great, clean, fast and extremely friendly staff
Bought some christmas costumes
Staff very helpful!!!
Went there before Halloween like well enough time before; and they had great variety in options, but not in sizes. ????Pretty expensive, even though they said that, that was their deals. ???? Still had a great night though with the kiddos! ????????
Terrible experience for my bday & my father's bday. I wanted to create a bouquet and they kept giving me incorrect & confusing instructions on how to order or arrange a bouquet online. In the end I just got 2 balloons and one of the girls just left me in the parking lot while I was talking to her and didn't bother to call me to resolve the issue. This business is going to end. Just watch.
For any party you wanna hold
Really good
Excellent, lovely customer service.
Good store but it gets expensive quickly
You can find everything in here for your party balloons make sure u order with time only complaining I have is sometimes the staff is very sleepy but sometimes I get a very cheerful person so all luck I guess
Took forever to cash out
This is one of my favorite stores. Just wish the staff was as excited to work there as I am to shop there
I come to the city all the way for Party City to find out their out of helium????
Boring selection and VERY overpriced.
Good selection of party supplies. Disposable pop up trash cans was incredibly useful at our last party.
Very well organized store display.
Super friendly staff, tons of selection for whatever themed party you are interested in having
Went to this location and multiple things (3 different products we grabbed) were marked with the wrong price, they refused to honour the prices that were advertised. This also included a huge sign in the window for single candies 12 for $1, to which the manager said "we haven't received a new sign yet but the sale is over." A week later the sign was still up. Yet they still would not honour the price. Very disappointed in this, and not very good customer service either.
Amazing they have everything
No ethnic holiday stuff, ... Bar mitzvah, quinceanera, etc..
Terrible service...
Staff was friendly and helpful. The store was kept clean and organized! There were a lot of party supplies to choose from.
Lots of colour selections which was great but I didn't find any 1oz shot glasses. I would also have loved if they had biodegradable confetti.
The staff worked really hard to make sure I had all the Pokémon items I needed for my sons party. The really care it seems, I’ll keep going back!
Very helpful
Clean store with staff usually around to ask questions. Standard service you would expect from a big box store. Had a couple times with brand new cashier or another one taking a phone call over the line up in front of her. Just a couple training opportunities. Get good service during their Halloween time with more staff being in there. Usually have what I am looking for in stock, prices are a little on the high side.
Good service, good people there...
Clean. Lots of stuff. We'll organized. Owned by Canadian Tire, as I just found out.
Nice place
Decent selection of costumes. Great choices for party supplies! Reasonable prices for the supplies. Costumes can be a bit overpriced!
Excellent
A huge store for all your party needs. They also have costumes as well. Prices are decent.
I love Party City! They almost always have what I need. Their prices aren't horrible, either.
Placed a online order it was easy to pick up. Items seem cheaper made than I thought they would but still cute.
Totally loved it. We don't have to go through different stores, but will get most of the things for any kind of a party over there at the store. All of the employees are so nice and friendly. Not too expensive; Worth it.!!!
Great selection of everything
Good selection of party supplies
Costumes, and party supplies. No food or beverage.
Everything you will need in one stop but dang it's more money that shopping around. Still so many cool things.
The selection and variety of products here isn't great. It's almost like they only carry products from a single supplier??? There's next to nothing in terms of milestone birthday supplies above the age of 60, and my latex balloons deflated after only 8 hours despite my asking for hi-float (which should've helped them last AT LEAST 24 hours). I would definitely suggest Party Mart on Carling ave as an alternative. Friendly staff, larger variety of products (even including supplies for ages 65 to 100!), a two-day guarantee on all balloons, with the added bonus of them being locally-owned (as opposed to an American corporation ????)
We have shopped here a few times for party favors. They have a lot of party related things like loot bag items, decorations and 100s of types of balloons. It isn't the cheapest place to go but when your kid is obsessed with the idea of a pokemon party and you can't find what you want at the dollar store this might be the place that will have it in Brantford.
Great place to find party stuff and also the staff is very cooperative.
Great selection and staff, but on the expensive side when all is tallied at the cash...
Great staff. Great variety of party decor.
Great service... however if you've been to party city in the states, you can't compare the two. This store is a dump. There is a lot of selection, but nothing decent I'd want to buy. It's overpriced as well. The party section at the Real Canadian Superstore has way better quality, prices and trendy supplies. I was thinking I'd be able to get nice favors for my daughter's first birthday but all they had was a bunch of overpriced junky chinese garbage toys and cheap quality candy. No thanks.
Almost everything you could think of, though I think they need to expand the theme section for birthdays!
Great store with a huge variety of party supplies and costuming props year round. A little pricy for the quality of some items but overall a wonderful place. Staff is usually friendly and helpful.
Poor Quality Product and Poor Quality Service... I had to jump through some hoops with customer service all to have my costume that dismantled by the end of the night... I normally try to get creative and use supplies from home to make a costume but I stopped into Party City a few days before Halloween and saw that they had a good selection for a decent price (I paid $39.99 for my outfit which was a Mad Scientist). Of course, you are not able to try the item on while in the store so I referred to the sizing chart they had, a Small was indicated to be a 4-6. I drove home which is over an hour away and tried it on immediately - unfortunately, it was too snug. I called them right away to ask that they reserve a size up for me because the person that helped me while I was there did make a comment about them being low in stock. It was too late for me to drive back out as they would have been closed but I assured the staff member that I would be back first thing the next morning. I was told that they do not do overnight holds or holds over the phone but that if I called tomorrow morning to request a hold that someone would do it. I asked how this makes sense since it would still be a hold request via phone and I expressed my concern with this process because it would be a different group of staff to open the following day. With no real assurance that this plan would work, our call was disconnected and I planned to call first thing the next morning with the hope that they would place it on hold. I called and they said that would put it aside for me for 2 HOURS and that if I did not show up by then they would need to put it back. I understand that it is close to Halloween and they want to ensure their product is off the shelves but all of the uncertainty and way they went about this just really added to the stress of simply wanting to exchange an item that I paid for and could not use despite following the sizing chart instructions. Thankfully, I was fortunate enough to be able to get to the store within those 2 hours they were willing to reserve the item for me. I wore the outfit during a small get together with friends Saturday night and after paying $40 for the outfit (thinking it would be a great costume for several other family members and other parties in years to come), all the threading came out in the back. My mom had already had to resew it before the party and the thread just continued to pull all night long leaving part of my back exposed.
Bought two masks on promotion and the day after I wanted to return them but they didn't accept because of buying them on sale, even though on purchase time cashier didn't mention about final sale even a word. I never go back to this store again.
Great help and customer service from Moses. Went the extra mile to ensure I had the right size halloween costume for my son. He also went back to the stockroom multiple times to get my costume.
Some stuff is a little expensive.
Wonderfully neat store, plenty of floor space, currently in preparation for halloween; sure to be a large selection soon!
I was having trouble finding disposable wine glasses for a garden party. These guys had a great selection of halfway presentable plastic stemware.
Very expensive to buy stuff . Its better to buy from other stores like walmart n dollar stores. Too pricey.
Friendly staff and fast service
Party and Halloween supplies
Very expensive and website is in USD.
Everything I need is here.
Great selection!!
Amazing service and lots of products!
Great Inventory.
Great selections and customer service.
Love shopping at party city. Has everything for your events whether it be a Birthday party/ Anniversary/retirement function. Excellent collection of items for party needs. Good collection of themes for birthdays. You can also shop for Halloween costumes.
Feriba ensured I received my helium filled balloons in a speedy and professional manner! Thank you for your help, much appreciated!!!
Not very friendly and didn't really know where the stuff was that I needed but it could have been an off day so I won't say that I'll never go back because I like that store
They didnt have re-liting candles :( but otherwise a pretty big store with ranges of anything. THE place to go for party supplies - no doubt. Wish they had a location in vancouver.
A bit pricey but an excellent selection of party supplies for any occasion.
Not open yet despite info store gave me. I drove an hour to come here to find out it's not open yet. Great job party city ????????
They have a lot of selection but prices are high, and there was barely any customer service.
Stuff is generally overpriced. Selection of birthday items are okay.
Best place to buy party supplies
Excellent Smithers
Very good shop
The parking lot floods alot
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A variety of party supplies and ideas toys and endless fun help full staff
Great staff, great selection of costumes, accessories, and supplies!!
Never been before
THE WORST SERVICE I HAVE EVER ENCOUNTERED!!! DO NOT give these people your business.
Great place for all your party needs with good prices.
Good costumes, super pricey
So awesome! I had to keep my cool because there's a lot of colours and Shiney things and other stuff! Also... I noticed a lot of balloons that marked milestone birthdays and realised... Nobody ever got me one of those... How am I supposed to know how old I am? Thanks Facebook.
Nice place for all party stuff. But customer service could be better. The billing counter only had one staff and it was taking all the time ..
Found what I was looking for, but the customer service was horrible. I tried calling the store using the number I found online on their website ( to check if they had what I wanted in stock) and it connected me to a person named John in the United States. I mentioned this to the cashier as I was checking out and she did not seem to care or think to notify someone in case other customers were experiencing the same issue. So frustrating.
Poor floorplan almost impossible to find what you want without asking staff who ate too busy filling up balloons to acknowledge customers.
Had what I needed but the prices are far too high
Absolutely love this store!! Staff are amazing, and the selection is great!
This store has great selection and good prices. There are items for almost every theme party you can imagine from Hawaiian luaus to hockey parties.
I love this place!!! Everything you need for a birthday.
Didn't have most the things I was looking for but the staff was friendly
Its nice but they should open at 8:30 on sunday
Didn’t have any of the balloons I wanted which was disappointing. So I left empty handed.
Lots of cool party stuff
Never really staff on the floor, usually 1 cashier and prices are a bit up there other wise products are nice
Nice variety of products in this store. I really like that the store is very well organized and staff is really helpful
All you need for party decorations and souvenir
Pricey as hell but good selection. Slow service
Great party planning help, everything you need
Reasonable prices and a lot of options.
Nice place to buy specific party stuff. and even nice disposable items.
I was served by a cashier named Ariel and he treated me differently because I was Asian. When he assisted a Caucasian couple and they were not standing behind the plastic panel, he didn’t ask them to move behind it. When I stopped a little to the side of it anticipating to tap my credit card he asked me to move behind the panel. I was very disappointed to receive such discriminating treatment by this individual. Update: I received a phone call from the store manager the next day in response to the feedback I provided online. The manager was professional and apologetic and I truly appreciate that they acted so promptly.
Store was empty and the staff was not friendly at all. Staff was very unhelpful when asked for help. They all seemed like they couldn’t be bothered to help or answer your questions. Seen a couple other people get frustrated as well.
Friendly staff. Stocked up on everything, lots of colors and choices
wow so much for any tipe of party
One worker named Jamie helped me so much! She helped me find the perfect decorations and balloons for my friends retirement party. 10/10 would go back when I need more supplies, thanks Jamie!
Good
Great place with large variety of party items available regardless of the occasion. Can be a bit pricier than other places, but it's definitely a one-stop shop if that's what you're looking for. Helium balloons can be processed same-day - usually 15 minute wait if it's busier.
Super convenient if not the cheapest
Best range of party supplies in Ottawa, although can br a little expansive.
Always fast and great service. Order is ready for pickup before and on time. Staff was nice too. They were super busy for a Wednesday but tried to attend to all as fast as they could. thankyou.
Great customer service went there a few days ago the girl cashiers are really nice i think they were both brown one was wearing glasses. However there should be more balloons for cultural events. Other than that it was a great experience!
All the selection you need for any type of party or occasion. A little understaffed.
Great shopping. Has it all. Line up to check out was as long as it took me to shop but I'm glad to get all the items I needed in one location
Great location. Great selection.
Poor service. Long wait. Picked my balloons. Waited at counter to have them inflated. Was told 10 or so minutes later that I have to go to the other line and buy them first. No initial direction from staff. Two customers came in behind me and did exactly what I did. It was me who directed them to pay first, not the 3 people behind the counters.
They only have generic costumes which most people want anyway but if you want something out of the box, don't go here
(Translated) The employees are very very slow and you can see that they have no desire to work, the stock in the store is very poor, it is much better to buy from Amazon (Original) Las empleadas son muy muy lentas y se ve que no tienen deseos de trabajar, el stock de la tienda es muy pobre esta mucho mejor comprar por Amazon
Lots of decorations and party supplies. Disappointed they did not have helium balloons. They said they could not get any helium.
We loved this place. Your one stop place for party items.
Great service and friendly staff
Not even worth one star! Spent over 100$ on balloons and paid for 4 bags and 4 weights to separate each order. Also spent 30min at the checkout while the employee wrote specific instructions on how to bundle them etc. Sent my husband to pick up with a receipt he came home with everything tangled together and bunch of balloons popped in the car! Called the store a bunch of times yesterday and this morning and absolutely no answer. They have a bunch of kids working there, clueless, lazy and hopeless.
Great store for all your party needs, however the bulk candy is expensive.
Almost anything and everything for a (kids) party can be found here. Especially items for loot bags...boy or girl. Holloween costume shopping for kids is kinda busy...especially if one waits till 2-4 days before October 31
Tons of items I was looking for but pretty expensive
Love having party city in Saint John. I use to have to order online and get horrible shipping cost. Bought everything needed for my daughter's birthday. They have every theme imaginable. If your having any type of party Party City is where you should go to get everything you could need.
Friendly
Between the two stores they had everything I needed for the Xmas party
Party planner Zana was a great help!
Long line ups, understaffed
Helped me out alot with the part them I was doing
Lots of great Christmas ideas
Huge selection, reasonable prices, staff was super helpful.
Busy, not enough cashiers
Great place for all your party supplies!
Staff was very rude, horrible customer service.
We bought $60 worth of balloons for kids birthday. The favorite papa pig balloon started to leak. This ballon itself worth of $15. We called the store and attempt to make an exchange and acknowledged there is no guarantee. We were never informed the sales are final and thought the store would cover defect like this. We are 100% unsatisfied about the store policy as they should inform the customer when making a final sale. These are not dollar store kind cheap ballon and there is no guarantee.
So much stuff! This place is fun and has a lot of options. The aisles are kind of cramped though, and has a dollar store feel without the dollar store prices.
Great staff, but could improve their selection. The Newmarket location has more options it seems...
Great place
Used the online ordering system to buy something for a Halloween costume since I couldn't come in for a few days. They had 7 left in stock when I ordered but two days later when I went in to pick it up they had sold them all and said my order was still being "processed". Avoid using their online ordering system since they obviously don't prioritize it. Basically they just shrugged their shoulders and said "yea that happens".
Some costumes for kids fit smaller. Very limited on sizes in stock wouldn't give a refund even if I don't find the size I need in any costume I want!
I love all their product
Amazing party decorations and also great gift ideas!! Love this place! ????????
Staff were very helpful.
I’m so beyond upset with my decision to do an online order pickup with Party City Ancaster. I ordered some Peppa Pig decorations for my 2 year olds birthday which is tomorrow. It’s 1100 at night and I just opened the bag of decorations (we’ve been really busy preparing for the birth of our next child so I just put them aside when I brought them home) and 3 of the 5 decorations ordered are not at all what I ordered. I don’t even want to use the ones I received, opening them was like one thing after the other ???? I’m really upset, I take responsibly for not looking at them sooner but I trusted that the few decorations I ordered would have been the correct ones. Aside from the banner and the table cloth the plates were not at all what I ordered.
Very little for anniversary decorations. helium balloons are cheaper at Great Canadian Dollar Store.
Great
Pretty good selection for the size of store, reasonable prices...
Wish there was a 0 star option. Visited this location 4 times in the month of October at various times hoping to avoid a line (never happened). Terrible customer service. From waiting in line anywhere from 10-15 EACH time, The young girl at the checkout who has terrible customer service skills (dark long hair wearing black hoody each time), to the rep who held up her finger for me to “wait” while she texted a family member for a good minute to minute and a half while I waited (she proceeded to tell me nature of text message so I know it wasn’t work related), to then waiting 15 minutes each time for balloons to be filled. Absolutely disgusting customer service. The girl at the cash gave me a blank stare when I said “can I scan my triangle card?” And just looked at me and said “ya scan it”. Where!? I had to lean over the counter to have it scan on her scanner. I cannot believe these employees are working here. Will never go back. I will take the advice from the other people who left reviews and go to the place on 4th ave who have better customer service.
Overpriced garbage mostly but yes tons of selection
Nicer, safer way to checkout and buy Halloween costumes.
Balloons only last 2 hours and deflate but they never told us
Super cute stuff, can literally find anything here
There is a group of aeesome girls that work there. Very pleased with service
Horrible experience right now. I called to see if I could pick up my balloon order early. I was told they do not have my order. I have a receipt showing my purchase. The worker was rude. Made me feel like I was the problem. I asked to speak to a manager. Nobody was there. I asked when I could call back. The worker annoying told me she didn’t know and hung up. She refused to look for my balloons based on a description. I was told just to show up and have them made on the spot. I pre ordered for a reason. I was treated very rudely to be honest. Very disappointed. Never again.
Too expensive!
Lots of costumes and half the price of their competitors
Good place if you are going to run a small party.
I am a regular visitor of this store. Love the employees and the store itself. However when i came in for the halloween 50% discount and as well to get my son some balloons for his birthday i saw a new worker (her name was Rebeca?) she was on her phone the whole time, and have not moved an inch from her position for the entire time of my visit. I was waiting for my balloon order to finish, so i was walking around the store and looking at items for 30-45 minutes. This behaviour is absolutely not acceptable. I am surprised no one mentioned it to the manager yet. Everyone else were keeping themselves busy one way or another. I usually do not make reviews, but i felt that this needed to be brought into manager’s and the store’s attention one way or another. They need to talk to her about this type of behaviour, and possibly find someone else to fill her position.
It was a bit messy and chaotic, and not one staff member acknowledged my friend and I during our 30 minute visit. Big selection of items though!
They always have the right things I'm looking for when I have a party
Helpful staff and good products.
Good selection
Not wheel chair friendly
They have some great stuff for all occasions. Prices of some items are reasonable.
Staff is very helpful. A ton of selection.
Has all kinds of themed party items. Great for loot bags, decor etc. Has a tonne of helium balloons to choose from
I love this store, will be returning
Pretty bad experience with Ancaster. I ordered a banner online for delivery and added some pencils that were on clearance. I only received the pencils. I called, no answer. Spoke to head office, they said to keep trying the store and it wouldn't be an issue to send me the banner. I called again and the person I spoke to said to bring in my receipt and just come get it. I wasn't happy with that because I paid for shipping. I called again the next day, that person said the item was sold out and she could issue a refund including the shipping. Next thing I got was an email to return the product (that I never received) in order to get a refund. Super frustrated as I'm now without a birthday banner, and I'm out the price of the banner plus shipping.
But everything I needed for a toddler's bday party. including the helium balloons for 100 bucks
Everything that you need for a party. Very helpful young man who was! also friendly and courteous
Helpful
Everything for your party needs :balloons, tableware, cards, pinatas, candy, seasonal and decorations.
Can find everything
Neat place for party supplys Balooms are expencive
Great variety staff is very helpful
Not cheap!
No customer service (except for an incredible out of town manager). Huge corporate order? "Bag it yourself it's not ready" while employees walked around me.
Went in July 18, 2019 to try and get some supplies for an engagement party. Only 2 workers in the store, 1 woman, 1 man. The woman was blowing up balloons when I asked for help. She directed me to aisle 8. I went there and could find nothing really, a couple of things that could be twigged but that's all. Came back and woman at cash and man blowing up balloons. Waited for him to finish, asked for help, he directed me to aisle 8. Said I was already there, he said check again. Came back, woman gone, man at cash. Waited at counter. Man came back up and told me that I needed to look harder. I wanted balloons at counter for $2, he directed me back to aisle 8. I came back with balloons, he was helping someone else. While she was trying to figure out a selection, he informed that the balloons chosen were $2.25 + cost of balloons. I then tried to get his attention to help me with the $2.00 balloons but he went back to other person. Blowing up balloons so she could see the color. She was looking again, tried to get his attention, he was gone again. In desperation I asked the woman who was shopping for help. He came back, she informed him I needed help, he said I had to go to cash. She decided to go to dollar store and then come back. I was last person in store, he HAD to help me. He said I had to go to cash first. I said I needed stuff behind the counter, he said cash first. I went to cash, he asked "Is this all?". Incredibly, I said no, I need stuff from behind the counter. Back we go, and he informed after 45 minutes of trying to get a little help in this store that they were out of those balloons. Unreal!!! I will NEVER step foot in that store again, and I will ask everyone I know not to either. Unreal!
Great selection of Halloween costumes for all ages. Can't go wrong if your throwing a party for any occasion
Often slow service. But quality is great!
Love this store lots of great stuff for party's.and fun
Nice location, clean, quite of a big store
So much fun stuff here!!
Lots of good collection.
More expensive than I thought. Lots of selection of colors and items
Very slow checkout. 1 cashier could've called for help but didn't
The website shows 90th birthday decorations. When we arrived we were told the website was different than the stores. We travelled quit a distance to find the stores did not carry anything over 60 years. Get in the times. People live to be over 60. Very disappointed.
Great selection
Great place to buy balloons and other party related items.
Day before Halloween long lines very busy....and the staff absolutely rocked I've been in shorter lines that weren't that fast. And too keep smiling with how rude and short some customers were .
It's got a lot of stuff that you might not even expect.
While I love the fact that we have a wide variety of party supplies in Sudbury, I have been incredibly dissatisfied with the customer service. I have been to Party city 4 times and each time I have waited for over an hour for balloons that I had ordered to make sure they were ready for the specified pick up time. Today when I called, I was told to call back in 10 minutes because they are really busy and understaffed.
If you're looking for party supplies, this is the place! Colour coordinated and organized aisles make it easy to find what you're looking for. Prices are considerably higher than the dollar store though.
good selection
If party city doesn't have it. It doesnt exist. Great store... party planners dream
First time there and definitely won't be my last. I made a very quick trip there ask the lady where I could find what I was looking for and she knew right where it was. ????????????????????
Very helpful, gave me options for a balloon bouquet at the best price
A little expensive but anything you are looking for you will find there
Very disappointed bought bouquet ballons which cost 26.99and another 7 ballons which cost me $2 extra for each helium balloons and one number foil last night at 8pm and today at 8 am they were down except the foil ones -which my sons birthday its at 3pm.and now i have to write this review and run for balloons and waist of my time and money...'the shelves were all most empty.the girl at balloons section she was popin balloons every min not an experienced one.called the store to let them know bcs the ballons are down and everytime i buy them the last me at list 3-5 days.the guy did not even apologize he just said the ballons last only 24 hr which they are not ..and in very rude way he said u got what u paid for and hung up the phone.(spend 137.87)wont be shopping in this location anymore.
Same store it's always been. Disposal decorations that are over priced. Decorative balloon prices are ridiculous
So much to choose from. But a little bit expensive!
All we need for party
Awsome place they usually have everything. It can be chaotic sometimes.
Price not bad your one stop for all party needs
Good for parties, they have everything you need
Staff is used as slaves. We all think the slaves days are over but thats anything but true in some of the retail stores we shop at. So before we ever complain about having to wait. Take a look at the size of the store, and the amount of stuff in the store, and extremely under staffed. People/customers you and me walk into these stores just imagine if one person takes 2 things and puts them in random places where it does not belong, x 200 people?!?! They are already under staffed and then having to pick up after careless customers ALL day and get yelled at from top management because the store is in bad shape, and customers want everything at the drop of a dime. This is abuse at every level. I give one star because of the way top management runs the store, the staff and even some mangers are abused all day long. I would give 5+ stars for the poor staff.
Had everything we were looking for but the customer service sucked, there was a lack of staff and the staff were not friendly
My first time shopping at this location ever. My daughter Leah 6y. Choose a Jasmine costume. Almost 100% complete missing a gold looking shoes. So that's it 100$ after she still upset.
Huge selection of party supplies for all kinds of events and celebrations.
Great place
Good place to get party favors or wedding things
Do your shopping before big holidays they run out quick.
Always have what l am looking for. A little pricey but sometimes worth it.
Bought a Halloween costume from this store for my daughter on Oct 30th, in the evening but it was not the right size. When I called next morning Oct 31st, to exchange it for another size/costume , manager Amy was not ready to help at all. She was very rude and was repeatedly saying the same thing and was not ready to listen to me. I was shocked by her attitude and bad service. She was not even ready to understand my situation. Finally I had to go to another store to buy a new costume.... what a waste of money at Party packager and poor customer service.
One cashier with line up to check out.
So much to choose from!
Many edible party items like Pez for sale too! It's not all face paints and streamers and masks and balloons and etc......
Picked up a Santa costume....cashier was stressed about something and didn't seem to be happy to answer my wifes question. But fair prices and large selection of items
Great story to look for party supplies for specific colours!
Party City has everything you need!!!
Wow.. so many choices
Went across the city for helium filled balloons. Only to find out after gathering all my stuff that they are out of helium. No associate approached me. It would have been helpful to have seen the notice of no helium beforehand but the notices were all at the till. Won't go back
If anyone has it this place will!
Prices a lil high but great selection
Good prices good people
Best place for balloons
Party City's variety of cloaks is adequate and their prices are the best in the North van
Great service and nice ppl
Everything you need for all types of parties
An amazing options and very nice workers.
My kids love this place for its abundant candy. Oh how quickly an allowance is spent on lollipops and chocolate. Treats for all and for all a tummy ache. Stay away if you value your waistline.
Could not find most of the stuff I wanted because they were out of stock of alot of things.
Clean store, lots of stock
Great help, courteous and suggestful both Wendy and Faith
Every party essential can be found there Love it
Expensive
My go-to for all things Party...they have an enormous selection with many themes, great balloon selection, my only problem is they never have balloon bags
Everything and anything you could ever need for a party!
Had a coupon for 25% off
Not very nice staff .. push you tru roll their eyes when making a purchase. Asked her to repeat herself. Then I wasnt even charged the streamers.... seriously ... party city you need better staff to bag and ring things through!
Our daughters INSIST on going to party city before their birthday parties. Its the perfect place to get themed decorations and loot bag stuff.
Very verbally abusive
They have pretty much everything in every colour but they're super expensive. Best to check Michael's (with their online coupons) or Dollarama first before you go there. Strange location. Not horrible but could use improvement
Great products
Great as always! Lately it’s become a little $$$
The people are nice. Service was good but some communication issues among the employees
So many options and organized
Amazing customer service!
Lots to see
The store has a good stock of items, but the store is way to cramped, two people can barely walk through an isle side by side. The line ups are always huge for some reason. The staff are nice, they have security on some occasions like halloween, who casually stares when your leaving.
Expensive
very freindly manager. very knowledgeable would higly recommend
Very helpful staff
very sweet girls at fronts ???? help me with balloons
Helpful staff and great products for all kinds of event. Ask the staff for suggestions, they have some cool ideas.
Here you can find everything that you need for your party! great place, staff is friendly and helpful!
Good place to shop but a little crowded when i visited the place.
I was impressed with the variety of inventory
Great selection of products!!
Love this store. Great selection and Jay was very helpful. I have a daughter with special needs and he was very kind and patient with her. Thanks Jay!
Love this place for party supplies
Great service by manager bee very Impressed thsts whT service should be like I was do impresd I shook her hand and thanked her
Great store big selection , good value
Lots to see for Halloween.
Everything you can think of here...lil pricey but great selection.
Kewlest store like this I have ever been in
A great selection however they don’t mark the products for price and finding where they are in a shelf is a lottery at best. It’s a giant game of “guess the price” As an overall summary - good selection, very high prices (check out dollar tree down the street first) and a frustrating process to figure out what it costs. Recommend marking the products themselves rather than having customers wander the store trying to find the single placard that shows the price. There were no available staff in the store to assist in finding the price and I doubt they’d do anything more than is searching for a price placard.
Was disappointed in selection. There are a good number of options though.
So expensive!
Love this store. The manager seems to be very hard working. The cashier memorized all the costume codes it's amazing
There is so much there to look at AND I found candy cigarettes.
A one stop shop for all your party needs. What you can't get in Dollerama you can pick up here. Tune helium balloon bundles are good value too depending on what you need.
Never been to a store like this, could find almost anything themed for a party you could think of. It is expensive yes, but where else can you find so many decorations of characters?
Great shop for all your party needs
No problems at all with the return I needed to make.
Dont go here for balloons unless you want to spend 12-25 dollars on one foil balloon. Lol. Decorations are cute but vastly overpriced - i have come across many similar items at dollarama or dollar tree (especially value for balloons - cant beat dollar tree) if you want better value, I would suggest starting at those places first, and only go for niche things to Party city. Nice stuff, but really expensive
Horrible horrible service! Nobody helped me out any question I asked, I felt ignored or I shouldn’t even ask. The girls there were so rude. I left and went to party warehouse which were amazing! I will no longer go there.
Got the costume we were looking for.
This store has lots of cool things for parties, bday presents, and even candy in bulk. They used to have all occasion cards for $1. but today I found out when I went to pay, that the cards now vary in price. The two kids' bday cards that I had picked out would have cost me over $9. ???? So I decided not to purchase them. Also, like many other times that I've been here there is usually only one cashier. Today, being a Saturday, there was again only one cashier. Don't think I'll be coming here much anymore.
Always a great variety of items for different occasions, prices could be better and when myself and the wife went in, it was a little untidy but I belive that is due to staff shortages as they are normally on the ball for things ! Definitely recommend stopping by even for a look around ????
Lots of fun stuff
Absolutely terrible customer service. Refuses to hold costumes for same day pick up. Incredibly rude on the phone. Had to purchase three costumes and grateful to another location for their customer service. This one will never see me again.
Terrible customer service, very disappointed with my visit. I went to get a balloon for my sons graduation and it was 30 min before closing I waited in the lineup (which had only 2 cashiers and I waited over 20 min, while other employees were standing around the front of the store waiting until closing time) when finally got to the cashier she gave us a flat balloon and told us we could purchase the balloon but they wouldn't put helium in it because there was 10 min until closing.. although the customer before me got 5 balloons with helium which takes a couple seconds to do. Extremely disappointed and frustrated with the customer service.
Everything you could want to make your party theme happen!
So this place is great, my daughter had an obscure costume idea , obviously could not find a premade costume but they did have everything in various pieces to make it , and the employee that help us find all pieces with just a picture did great
the best place for a party!!!
The gift bags were too expensive
Incredible selection of items and all at a very reasonable price.
For a big store, Halloween costumes are pretty limited. The young staff is helpful
Amazing service on the ball for what I needed store is clean and organized well
Loved it! It literally is a party shop with excellent prices.
Kid's love the story they have every thing
We bought halloween costumes in September when they had lots of inventory.
I received exceptional customer service! Thank you very much.
Found the entire staff to be very unhelpful & they all had a need to tell me that they were closing in 10 minutes! Put my items back & left!!
We ordered balloons for my friends wedding and had someone else pick them up and they gave us balloons for a 21st birthday party. We should have known when we went in to order and the person in front of us was asking for a refund for her balloons because they were incorrect.
A store you would be safe in a zombie threat. A building full of just trash plastic Keep buying the junk up consumers Glad we have sunk so low on what is important
Had what we needed
Very helpful staff
Great selection available. Some things are expensive than buying from Dollarma or other stores but they got good quality. I would recommend this place.
Two store visits. First visit I'm told my costume is available in the warehouse but no one would look longer than 10 seconds (seriously this is after buying 3 costumes for my kids plus the one I'm trying to buy for myself...totalling $170 in the visit for one night of fun with my kids). I had to push to get the effort to at least try to find it, and ultimately I'm told it's "readily" available at the other store here in London. They call and get approval for them to hold it for me as it's across town. I get to the second store where the employee refuses to even check with the warehouse people and again I have to argue my way through getting someone to make the effort to even check to see if it's on hold for me. Sure as "you know what", the lazy employee (who's probably related to the other lazy employee from the first store) finds out its there waiting for me. So, yes this is the last time I'll purchase four costumes in one visit from these lazy employees. Your employees are brutal...for real.
Girl at the front filling balloons was really not friendly she didnt say a word to me. I was in the store for a half an hou.
Love
Great selection of products for pretty well every party out there. Staff was very helpful when I asked for help. Well organized store product was easy to find.
They have party supplies for just about any theme you can think of.
Great selection of party supplies and costumes. Not many of these stores here in the city so they hold a bit of a monopoly throughout most of the year.
This is by far the worst party city in the gta !! What is the point of ordering balloons 2 days and calling in 6 hours to make sure the order would be filled ! We still had to wait an additional 45 min in store and now we are late to the party ! Thank you party city . Not at all the employees fault what so ever . The owner of this franchise or if a corporate store needs to get there head checked ! No problem taking peoples money and orders ! Wouldn’t even take a store credit to rectify this issue !!! I highly recommend no one order balloons from this location !
Customer service was horrible, today the tall brunette working was very sarcastic and unhelpful and we had to repeat our order numerous times, including at the till. I would give a name but her name tag was covered by a scarf. We have lots of weddings coming up and definitely won't be coming here for decorations for showers etc if this is how the staff treats their customers.
Good place to help plan decor for any kind of party
The staff are very knowledgeable about their products. I come here often for party planning ideas and they always have the latest trends in celebration costumes and decor. I love coming here and have also gotten balloons blown up here, the service was great.
Well stocked and neatly displayed store. Paper goods, and party supplies for every occasion.
Thumbs up
Staff was super helpful
Nina is such a pleasure to deal with. She is so helpful and always greets me with a beautiful smile.
Standard party city location. Has lots of selection and prices are good.
Great store. Unfortunately during halloween week was very busy and was a lack of staff The staff working there deserve a bonus, they did a fantastic job , they work double or triple.
Great variety of items.
Great store with great stuff. Always something for everyone. Great staff as well.
Amazing selection of party supplies, great for any party / party goers need. Throw yourself a happy un-birthday, an "I'm still single and will be forever" un-Bachelor party, or even the most popular option of "She left me at the wedding and I can't get refunded for the flight" Non-Honeymoon! Any of your sour and sweet celebratory needs will be met here! (Except maybe finding the "one" to avoid all the above parties to begin with)
Quick service, helpful staff????
Staff seemed unimpressed and irritated with customers. We asked about several ballon selections that were displayed but were not available till the summer? Can be over priced for even just a helium balloon fill. Very dissatisfied
The staff was very friendly and extremely helpful!
They had everything I needed for my baby shower! Great prices too. Staff was helpful as well.
Store was chaotic- naturally since it is approaching Halloween. I was acknowledged by one employee after she accidentally knocked down several pumpkin buckets and breaking them. Fortunately no one got hurt. I helped her pick up some pieces of plastic. Aside from this interaction with an employee, no one else said a word. Aisles are far too narrow, especially if people are using carts.
Great store for planning anything. Bright, spacious.
i was looking for items to organize a few events and one of the guys that works there, Tony, was beyond helpful! definitely knows how to do his job!
I love getting birthday balloons here, they are always around my house weeks later lol
Not enough people working. The fellow that seemed to be alone and called for help several times was doing his best. The fellow who finally came up front had no sense of urgency. The fellow holding it all together was very pleasant and friendly and apologized for the wait. Need more people working
I have nothing bad to say about this location. I used to work there. I would recommend it.
Wonderful but ryans world mystery jellies are expensive for the little figure inside wow almost 8 bucks
Awesome store
Terrible service. Went in for one balloon, and it took over 30 minutes.
Good selection of items. A bit pricey though.
Not satisfied with the customer service of Scarborough, Kennedy location! I had some ballons to blow up and I asked for plastic bag to cover them and put them in the car, but the lady who were at blowing section refused to give it to me and said it is for pre-orders!! 2 of my ballons already exploded! It has been 10 min that I have left the store! I was at this location the day before and they were giving plastic bag to everyone no matter it is pre-orders or not, just the agent who was serving the customers, was different!!! I was really disappointed! The ballons were for son’s birthday!
Noisy mess
Usually when I go here I find exactly what I am looking for and more. I was there yesterday and the lady who was working as the cashier was very friendly
Bought 100 dollars worth of balloons and they started popping in the parking lot went to dollar store for more
Everyone was great, very friendly and they definitely helped with everything. They went above and beyond with helping me wrap some gifts! Truly appreciate everything they did
Very disappointed! Definitely not buying from here anymore. The customer service was very poor as well, there was no attempt to try and resolve the situation. And the woman (who appeared to be manager) could care less to step in and explain to me a little better when the girl assisting me clearly was new and couldn’t help me or answer my questions (I expressed to the girl, I understand this isn’t her fault or anyone else’s in the store but I was expecting something that I had already gotten here before) If you are expecting to have your balloons blown up when purchasing online, DON’T. When I purchased some balloons online I was surprised to see they were handing me the balloons in their packages….I have purchased balloons from here before online, and I received them blown up, without asking for it or making a note to have them blown up or call in. So I was told that only the aluminum balloons get blown up (its included in the price) but latex balloons cost $2 each to get blown up (I may be wrong on that amount but it was around there) I had ordered 1 big aluminum balloon and a pack of 6 latex balloons. After being explained this, it obviously didn’t make the situation better because you’re telling me that the aluminum balloon should have been blown up…I was provided with no reason as why it wasn't blown up (I would have gladly just taken the one aluminum balloon). I was given the option to wait for 45 minutes…Or I was suggested to buy a $45 tank of helium (my balloons only cost $20 LOL). To top it off I couldn’t do a store return, I was directed to cancel my order online and have been waiting just under a week for my money. So I left the store without the balloons and my money back….
Went on a Saturday to get 8 helium balloons for a baby shower. They were busy and was rushing,. By the time we got to the baby shower 7 out of the 8 balloons flew away because the ribbon was not tied properly to the balloon. Horrible experience, wouldn’t trust them with major event again.
Such a fun store!
Great seasonal decor.
Cheapest and the best
How does this store have 1 cashier open especially on a busy Saturday???? You really have to be patient and try not to be fustrated waiting for a long period of time in the line trying to cash out with at least 20 other customers in front of you! Ridiculous and annoying!
Very friendly staff, clean and has everything you could need for any type of party you're having.
Very quick curb side pickup
Line up was ridiculous long, probably because of the Halloween rush, but the staff were very friendly and helpful. This is probably one of the best party cities. They have alot of stuff in stock
Decent pricing and an outstanding amount of product. Staff are friendly and helpful.
not bad
Party City has everything for your party needs.
Has everything
Nice designed items for parties and birthdays but it is expensive especially if they inflate ballons with helium and put stands and ribbons..
Great place to get your party needs
Only place to go to for party and event Supplies
Fast friendly sevice
Awesome store, so many things everywhere to cover whatever you need. Friendly and helpful staff to point you in the right spot.
Excellent place to get halloween costume best prices for Halloween costume and best selections
Good Service ????
Great place very helpful staff
Overpriced and there’s always a wait.
My son loves his batman party. Everything, I bought was from party city. Good stuff.
Has good assortment but not very helpful staff
No garbage for bags or cardboard disposal grumpy employees
Very clean and provided an excellent and comfortable shopping experience.
Beautiful park.
Really fun store for good supplies but find it a lot of times they are overpriced. Go to Canucks Amusement there half the price
Amazing variety
Went there to buy some baby shower decorations but didn’t find most of the obvious stuff like baby shower banner, baby shower balloons etc..
Its a really nice store with literally everything you would need for a party. Even if you needed costumes it is a great place to go to get that kind of stuff. Plus I think they have a balloon of everything you could think of.
Awesome customer service. I purchased several balloons for my son's birthday and on the way out to the car, 3 balloons popped. I went back into the store and they happily replaced them for me. One week later the balloons still look great. Will definitely come here again!
The worst helium balloons I've ever bought. They are really fancy and coll, but the helium lasts less than 24 hours!! And because they know about this issue, they offer you to pay 25 cents more for each balloon to make them long lasting! Which does not make sense at all. The balloons I bought from dollar stores, are really better and durable, and cheaper obviously!
What a great selection and there is always something here for all ages! I was able to get some adorable stocking stuffers for the kids and enjoy looking at some of the other items they have on display!
Very good and nice service
It. Didn't have item that web site said was in stock. This location had never stocked
Great team friendly location
Beyond amazing selection.
Good store. Lots of selection
I came to buy birthday decorations and the staff especially a manager by the name Leeanne were very helpful. Leeanne went out of her way to ensure that I found everything I needed, even though she was busy she took the time and made phone calls to other locations to help me find an item. She was professional, patient, pleasant and very helpful. She went the extra mile and I really appreciate her help. I could tell that she loves what she does and that she loves helping others, I wish there were a lot more people like her.
Fun. Fantastic. Over wellming.
Staff was nice, helped us pick the dora baloon perfect for my daughter. Good selection of stuff, alot generic things though, I wish they had real variety not 10000 different types of candy that nobody wants lol
Great balloon arrangements! Lots of stock!
Got balloons for a party. Looked great. Cost about $20 for 9. Not too bad. Good service and loads more things. Go in with a budget cuz you could spend a lot. They deflated after 48 hours which I expected so buy them the day of.
Amazing selection, super high prices
Love going here for party stuff. Yes you'll pay a little more than sourcing every little thing from multiple places, but the amount of time I saved by having everything all in one place was easily worth it. Not only that, they had suggestions for things that I didn't even consider. Extremely helpful and friendly staff. I will absolutely be back.
Friendly people
Good choice of products. Fair prices. But wouldn’t allow my dog in the store that I was carrying and I wasn’t going to leave it in a cold vehicle or a running vehicle by itself. Should maybe change the policy to be pet friendly!
One stop shop for all your party needs. You can find everything for any party be it baby shower, birthday, anniversary, bridal shower etc. Felt like a kid in a candy store looking at the options available
My first time here. They gaf everything I was looking for and more. My only suggestion would be to keep all themed things in one spot. I found some giveaways and thought that was all they had for that theme but, found a whole other section with everything I needed
Lots of party decorations and themes. Wonderful place to go if need ideas for an event.
What a horrible experience yesterday... I understand that it's the Halloween rush but the lack of customer services was unbelievable. First I ordered one single balloon. It took over 20 minutes to get done. I walked around and came back. First a girl with pink hair rudely told me they were busy and I had to wait. She didn't even look at me. I asked another guy, he told me to wait. All they had to do was hand me the balloon. Finally a nice guy came and had to ask the girl with pink hair where it was. Basically my issue is this girl with pink hair who is absolutely unprofessional and rude.
If I could give zero stars I would.... horrible service!!!! I called a few days ahead to see if they had what I wanted...I wanted 2 single foil helium balloons...one blue paw patrol for my son and one pink paw patrol for my daughter...not the packs but single balloons!! They told me over the phone that yes they definitely had them. I went in today and no one greeted me, I eventually found 2 staff members just talking away to eachother and I actually had to stop them from talking to ask them for help....cuz you know standing right in front of them stairing at them was not enough lol...anyway...I asked them if they could help me find the paw patrol balloons I was looking for...without even looking up they pointed at the cash and said you have to ask them the balloons are all behind the cash...and then continued with their non work related conversation... Rudest customer service ever!!! So I go to the cash but there's a line that takes me at least 10 mins to get through....when I finally do...I tell the cashier what I want and she tells me that they don't have what I want...they don't even carry it!!! By this time I'm ready to explode!!! I was like " what do you mean you don't have it!!?? I called a few days ago and you guaranteed me that you have it!!!" I'm from out of town...so it's a 30 min drive there and another 30min drive back home!! With the cost of gas today going on a goose chase all over the region is not possible!! So this store is a big waste of time do yourself a favor and don't shop there. PS I went to party max a 14 min drive from there and THEY had everything I wanted and even a few other things I didn't know I wanted that party city doesn't have..they had great customer service, greeted me with a smile when i walked in, gave eye contact, helped me find what I wanted and I was in and out of there within 5 mins or less!!! I TOTALLY RECOMMEND GOING TO PARTY MAX!!!
Everything you could possibly need for a party.
Loved my dads 80th birthday decorations
Love it
Lots of selection
Staff helpful and eager to assist
Have everything for party's enjoyed just looking for idea's for different social events.
Excellent customer service
No organization at all, waited 20 minutes just to cash out. Better off ordering from Amazon for my party needs.
Many differents stuff for all kind of occasion, I went to get a ballon for a birthday and I was in and out 5-10 minutes So i was happy in order not to wait for long. The lady was very nice and helpful. Will definitely go again. Also great big parking lot make it very easy the shop here.
Great place for all things related to party and costumes, the service was great the selection was still pretty good even though it was only 2 days before Halloween it was a good shopping experience
This place has it all For party days. Yeah baby ...!!
Its a pretty good store but sometimes it costs a lot for coustume
Purchased balloons yesterday for my son's bday party today (as he loves balloons). They were deflated in less than a day. What a shame and heartbreak for my boy. Will not be returning to store.
Very friendly staff
(Translated) The cashier’s attitude is bad! (Original) 收银员态度好差劲!
Halloween ???? Day - very busy ‼️
Friendly staff but expensive.
Jabawaci masks!!!!
I have only been to party City once but it was everything I expected and more. It is definitely your party supply destination. They have everything you could possible need! The selection of Halloween costumes was the biggest hit in my opinion and prices were good too!
Great customer service. Has everything needed for any theme party!
It has everything you want to have a party!
Lots of selection. It is a bit expensive but for the amount of options it is fair.
Great location to purchase any of your party-planning needs. Store is organized in to many categories and subcategories, making it easy to find what you're looking for. Offer a ridiculous amount of variety that makes party-planning fun and easy. Have a few highlighted themed sections as well (beach party, halloween party, etc). Also a great place to get cheap helium balloons.
Very helpful staff.
This is the worst store that i have been to. They have been out of helium for more than a month now. There is no help in the store. Ypu will atleast spend minimum half hour in the billing line. Every one is sooooooo slow imat this store. I wish there was "dollartree" or "wow what a deal" here instead of partycity. They have the same styff for way lesser cost.
It is a great place with a large stuff, you can find ballons differents themes with everything you can need.
The staff are great. Especially one named Gemma
didn't know they were only curbside. associate came outside to help me place a balloon order online and had it ready within 10minutes! Will definitely be back when they're open ????????
Stock levels could be improved.
Love this place. The staff is very friendly and willing to help.
Check it out amazing amount of party supplies
I went today to buy my kids’ costumes. I stayed there more than one hour because it was crowded and they assigned only one staff member to help you with the costumes availability. I paid and went home because there is no fitting room although fitting rooms in all stores are open now. I needed to exchange the costumes because the sizes are small. I went back to the store and again spent almost one and a half hour. I then looked for the receipt and couldn’t find it. I asked my daughter to send me a photo. When I told the lady with the yellow jacket that I don’t have the actual receipt she was so unprofessional with her reply. I showed her the photo and it took her 2 minutes to complete the exchange. She doesn’t need to be unprofessional with her reply. I will never shop at this store again. Staff should be trained about costumer service. I forgot to mention that the gentleman who helped me when I first bought the costumes was very kind.
Best place to get everything I need for a party!!
So many choices and themes! Reasonable prices and great friendly staff! Always my choice for party supplies!!
Just picking up some balloons. The staff had everything prepared. Quick and easy. Getting multiple bunches of balloons in the car is another story.
Got lots of stuff prices are out of this world expensive...
If you have kids, this is the place to shop for everything themed ! Clothes, stationary, accessories and toys too !
Didntneealize they closed at 830 on a monday.. wanted to shop more but dont like being that last customer ur trying to Tell Get out we wanna go home
Long line up at check out but it is close to Halloween... stuff is a bit pricey but good selection
Inconsiderate staff. No courtesy. Reluctant to answer any questions though they saw me struggling to find what I needed. One of the staff was on their personal phone on Bluetooth while this happened. Will never go this location again!
Beautiful party on
It's always fun shopping at a Party store !!????
Great selection of party essentials
Service is terrible. Will not go back. Thet don't seem to care if they get your business.
very expensive place
Horrible management. I was hired at this location in early September for a seasonal position for Halloween. I did not have a lot of available hours as this was a second job on top of school. Because of this, I would have fully understood if they decided not to continue with my employment. However, what they decided to do was so unprofessional that I never want to shop here again. After about 3 hours of training (where all I did was shadow a cashier) I went home and was never called again. No phone call, no email, no contact whatsoever. I would not have been upset if they let me know I was fired, but the fact that they just decided to ghost me?? Unacceptable. This is not how you treat employees.
Wow, they have everything you could ever want for a party
Lots of selection for costumes and fair prices
Placed an order and honestly didn’t expect it to be ready so quickly. A bit of a line when I arrived but it’s to be expected here on a Saturday with everyone picking up balloons. Staff was very friendly and helpful. Will definitely shop here when everything reopens.
Went in for a tshirt for an upcoming themed party, still Patrick's day that their website claimed were in stock, they had many choices online I figured they would have something available. They had 3 tshirts, it was a misrepresented item, and not what I expected. Disappointed.
On line orders. All you need for your kids &family birthday.
Love the organization by theme. Lots of baking stuff. Great selection of balloons. Awesome friendly staff! And Canadian Tire points earned/accepted! Big bonus
Had everything we were looking for.
Lots f party supplies and organized in colours, very helpful
Amazing stuff
It’s NYE and everyone here brought their a game. Especially Antoinette. She is a balloon machine.
The customer service here was above and beyond. One of the staff even chatted with me about finding some good deals in the clearance shelves. I made on online order and everything was as it should be. Store was clean, well lit and fully stocked. I will definitely return to this location. Keep up the great work!
Great store. Lots of different items for specific themed parties. When I went a lot of the shelves were empty but I suppose that is to be expected a couple of weeks before Halloween. Prices were better than I thought they were I expected them to be much pricier.
Lots of selection on party suplies
I LOVE this place, and the worker was so helpful!
Has everything you need for your party!
Great met all my needs
Such horrible service at all party cities. You should hire more staff. They don’t call when your order can’t be placed. Don’t just let me show up on day of pick up without anything in stock !
Party store that doesn't have some really seemingly obvious items. Had to go to the Dollar store instead. They carry a lot of licensed themed birthday party stuff though for young kids and helium balloons cards etc. Staff is helpful as well and the store is really neat and tidy Pricing isn't the greatest though. Seems a bit high
alot of party supplies and costumes for kids and adults
Ordering balloons online is a headache but the staff walk you through it over the phone. Super helpful and friendly
Great store, really nice people
Amazing staff. And the place has nice options to choose for.
Helpful staff and stuff was reasonably priced and easy to find
Often hard to find party decorations for the themes I need
Awsome costumes but ridiculous prices on some items
Bunch of people with Attitude at its peak. Very rude and disrespectful staffs
Terrible customer service! Placed an order for balloons online, called right away to let them know the date and time I would pick up. Then called two days later to confirm again. I show up, the balloon order isn’t ready (there’s literally …
Just as the name suggests... it is party city. Anything you need for a party is available at this store. The selection is incredible. You can purchase themed items from all sorts of cartoons and characters. The store is massive and it only supplies party related items.
Good customer service
Huge, lots, average quality.
Great variety and some surprisingly quality products there too. They do need to do something about the inaccurate inventory. The website says they have something in stock at this location but then they say they dont. I know this happens but the difference was staggering. I'm talking site says 8 in stock but they have none. This was the case for 5 different items I wanted at the store.
We bought 2 bouquets of foil balloons for a birthday for under $25!! And the helium balloons stay up for 3 weeks! Excellent value.
Love this store!! Prices can't be beat. Staff is friendly. Store is well kept..
I like their selection of parties supplies for all kinds of themes. What I appreciate more is their customer service. Their staff is always friendly and helpful, and they really value their customers based on my recent experiences. I purchased a helium ballon bouquet for a kids birthday party. Due to some human errors, 2 out of the 5 balloons flew out before the party started and cannot be recovered. I took a picture and went back to the store after the event, thinking maybe I will get some partial store credit. The management told me that they are really sorry about the accident, and they refunded me the entire amount for the bouquet. This shows that they really care about their customers. I will definitely go back again!
yes they have it all
Very nice and helpful staff
Went to buy supplies for son's birthday party on a Sunday. Went through the mall entrance, expecting the store to open at 11am. The gate to the store was still closed, but we could see shoppers already inside. Two store employees saw us waiting to enter by the gate, but blatantly ignore us. My husband finally politely asked if they were going to open the gate and one employee stormed over to us and in a very rude tone said the mall does not open until 12 and they will not open the gate until then, but we can walk around to the front of the store to come in. Put off, we started to walk around and noticed several other stores in the mall had their gates opened and were ready for business, including shops that have doors to the outside entrance, like Hock Shop and Doogans. Needless to say, after experiencing the rude employee and seeing other stores in the mall "opened before 12" we took our business elsewhere and will not be returning.
Good store like it. you get everything for party
So much stuff but not always what you're looking for.
Looking for party supplies? They have what you're looking for or they can get it. Massive selection for every occasion. Competitive pricing with the dollar store. You must at least walk through here if you're planning an event. They offer everything or it may even generate ideas for what you might like to do.
Anna is so super sweet and really came through for me when there was a mix up on my online order. She deserves this recognitiom! My dad will be so surprised with his balloons for his 75th birthday!! Thanks ANNA!
Friendly
awesome store
Great for Halloween costumes
As expected
A lot of variety of things .
Horrible service they dont help the costumers!
I had never been to the store but needed to order balloons for a party. After a few crappy dollar store balloon disappointments I decided I would try out this store location even though it was very far from me. I called, someone knowledgeable answered right away, they were able to describe their balloon selection over the phone. I was pleasantly surprised when I arrived 3 days later to find not only the BIGGEST party store I have ever been to, but also my balloons were ready to go just as ordered and even bigger and better than expected! Thanks for your great service and an easy reliable transaction!
Staff is always helpful and very friendly. Never leave disappointed
Terrible customer service. Bought a hat there a few days ago it rang as 2.50. My mom saw it and wanted more for my siblings. Went back the very next day it rang up for 5.00. My mom wanted 5 of them for all my sisters so she didnt wanna spend that much so I asked why it was ringing up differently and said i was literally here less than 24 hours ago. Lady said "well i dont know obviously it's 5 dollars". Then they got a manager and she was just as unhelpful as the first girl. If they would have said we dont know why its doing that if you find a receipt we'll work with you or if they would have said we apolgize for the inconvenience whatever fine, but literally they were rude and wanted to push me out even though i sat to the side for 5 minutes and said I'll wait for them to ring up people behind me so I wasn't a bother. I'm a manager and I know customer satisfaction is important even if they leave without anything if you treated them right and meet them halfway they'll be back and I always understand that customers pay our paychecks and there's a ton of other places to shop in this world. Defitnely won't ever be back. Great looking store, lots of options, but no customer service. It'd be different if they tried to help, but no one even bothered to say much besides "tag says 5.00"
Had everything I needed
Nice but expensive
Ordered my balloon 2 days early, and was originally told i would be phoned/emailed when my balloon was ready for pickup, never received a call nor an email but i told them i needed it for 11. I showed up at 12:00 after not receiving a call and my (1) balloon was not ready. I had to wait another 20 minutes in store for them to blow up my 1 balloon over an hour after my pick up time and 2 days after paying and ordering. The cashier I originally dealt with was fine, and he was pleasant. The cashier that i dealt with when picking up my balloon was not. I spent a total of $100 on products from the store, a $32 balloon included in that. (Pretty outrageous for a singular balloon but it was my little sisters sweet 16 so i spent the money anyways) Only reason they’re getting 2 stars is because we have now had the balloon for 1 week and it is still standing as it was on day 1, and the original cashier was kind. Store also seems to have no means of precautions for COVID-19, I actually had a worker touch my shoulder/arm as they were walking by when there was tons of room to have not been close to me.
Well the helium filled latex balloons were disappointing. My kid got a bunch of them to celebrate my birthday, and not even 1 day and they were all not floating anymore.
The staff was very helpful.
If you've got a kids party to plan this is the place. You can easily return any thing that you don't use. Don't expect premium quality though. Think of dollar store.
They legit have everything for all kinds of parties. They have lots of theme decorations as well. I went in expecting to get 1 thing for a party and ended up getting a lot more. Which is not a bad thing. My next party will be EPIC !!
Terrible staff. Dont buy balloons. If it blowns while they are inflating in the store you are reaponsible. They exchange with a plane one even if you pay $25. Worst store i windsor for sure. And also very expensive.
Has pretty much anything you need for a party. A bit pricy on some things but great variety when it comes to little party favors.
Very helpful finding what I wanted
Picked up some special napkins...
Very confusing way to order
I got RAMADAN decorations in very reasonable price.
No friendly staff. Was waiting in the line for almost 2 minutes while two cashiers were chatting with each other and no-one was served. We just walked to the counter for cash out. Not going back.
Always freindly with plenty of birthday ideas and a great hotspot for Halloween costumes and decor.
Decent price lots of party supplies and different balloons to choose from
Tons of great party things for kids
Huge selection of party supplies
Having a party? Great supply store.
Everything !! Is there for ypur every party needs
Large, clean, organized and great variety. Staff extremely friendly.
Recommended
A little pricey, but if you're looking for a certain something for your theme party they'll probably have it (and 1000 other things for your party/get together).
Went to pick up Halloween costumes and accessories! Staff was so helpful and we found everything we needed! Definitely recommend for Halloween and all party needs!
Great assortment of party supplies
Great products and helpful staff!
This place has everything for a party!
Love the variety
They have so many options to choose from..
Looks like a hurricane hit it. Not enough staff.
They have everything needed for any party. Great prices.
A lot of party accessories, but it can get a bit pricy.
Great place to get all kinds of cards , understand helium is at an all time low
Found what I was looking for
Great place to get Halloween costumes,without the hassle of going through them all!!
Kind of disappointed with my last visit. Online it said it was open, got to the store and it was closed ... Waste of money to get there and back
Lots of great selection of party supplies! Affordable prices.
Asked cashier about ordering balloons and while checking out and he wouldn't let me finish asking my questions before cutting me off. I never actually got my questions answered. Then tried to rush me by saying there's a lady behind you. I maybe took 2 mins of the guys time and was made to feel like a giant inconvenience. I won't be shopping here again. There is another party store in the area with much better reviews.
Staff is very friendly and helpful.
Party city online orders never worked for me especially when low quantities... Orders get cancelled...
Something for every occasion. Friendly service.
If you want customer service, than go elsewhere. I made online purchase at party city and all of a sudden it created an account for a third party, which I never authorized. I sent notes thru both companies websites, and party city has NOT made an effort to call me back. I called "border free" the third party and they said they would request the refund, but party city may not give it me. I'm sorry what? The item never even shipped out, I called less the 24 hours of making the purchase. Then I called Party City's 1800 number 6 times and got NO LIVE PERSON. WHY HAVE THE NUMBER? This is fraud and I never authorized BORDERFREE to obtain my personal information.
Always friendly and helpful staff. Good experience each time I visit.
Terrible, terrible quality ballons and helium. I purchased $80 worth of balloons and less than 24 hours later every single latex balloon was deflating. Absolutely appalling that they have the nerve to provide such a poor product after charging such ridiculous prices. Do yourself a favour and Google “balloons near me” before wasting your money here, there are much much much better local options in Mississauga that have a better product at a fair price that actually respect your time and money.
Good
Regular place for party supplies.
My party store of choice!
It was decent but the selection was pretty scattered when I was there.
A variety of stuff, masks, costumes, make up, fake cuts to stick on a body part.
Lots to biy not bad prices
No one to assist. When you ask, they are busy behind the counter or filling balloons
Great store! Has everything you need for a party & more! Very reasonable.
The guy behind the till was sooo nice!!
we ordered a bunch of stuff for a baby shower online, only choosing things that were in stock. 1 item was not added to order due to it not being in stock even though online it said it was. was also charged the full amount with said missing item, driving from st.thomas to london to not have a complete order and being lied to online is quiet frustrating..
Not sure if the staff is just underactive or if it was because I'm a minority. But I went in to pick up an order and even though I was the only customer there and there were 4-5 students working at the time, no one was really available to help me? It took me half an hour just to pick up an order, and I was already running late. I went up to ask for my order and the person at the register asked someone else to go look for it, who asked someone else. I then pointed out that it was right behind them. One of the balloons in my bouquet had deflated so they took maybe 15 mins just inflating another one, and then 5 more mins (while gossiping to each other in front of their manager, who couldn't care less) to pack it all up. Horrible staff and management.
Good selection of current popular and trending items.
Love party City ???????? it's always a good place to get supplies
Great customer service! Love the place, my kids love it too!!
Has EVERYTHING I need
Good prices
Great selection. Found what I needed. Helium balloon bouquet was done in less than 10 minutes. Not my regular go to but I needed them last minute.
Almost everything you need for birthday and any other celebration party under one roof. It saves a lot of time for us to visit and get most of the decoration stuff quickly. Location is good and surrounded by many other quick shopping stores. Overall good experience.
Celebrate birthdays and more
Staff was more concerned with discussing their schedules at the front of the store than assisting customers.
They have a wide variety of themes and party favors. It gets very crowded around Halloween.
None
Staff was incredibly helpful
Excellent service. Courteous and helpful staff. I found everything I needed For our St. Patrick's Day Concert.
The product availability- fantastic but this place is awful. I really wonder if the owner/manager is purposely making the employees miserable or if they just hire miserable people but either way they need a revamp. I am actually surprised by the consistency of bad service.
Friendly service. The staff helped me find everything I needed to host a cottage weekend birthday bash.
Pretty much everything you need for your party planning
Staff is very helpful, polite and kind.store is very clean,tidy.feels safe.amazing variety of party supplies.
Understaffed but you can see they're trying their best. Great customer service, kind enployees ????
So so prices
The quality of these helium balloons are horrible. These balloons were picked up last night at 5:30pm and kept inside over night. Today more than half are on the floor now and deflated.
We showed up for our order of balloon at a scheduled time and they had given our order to someone elts the day before. One of the balloons was the one my son was most exited for and they had no more to replace it. It was a fairly disappointing experience. Not sure we will be going back????
The staff there are friendly and helpful and it's big in side you can get graduation party stuff all year round things like Valentine's any thing you want at a good price
Great place to shop for fancy party stuffs and balloons party ... It's a bit pricy tho
Great ideas
Found what i needed, great store, but stood in line for over 10 min. 1 cashier was checking customers through. 2 till lights were on. 1 other girl was behind the counter doing things and looked right at me a few times but didnt offer to help me.
We stay at the waiting area for 10 min and the front staff ignore us and when we ask for help then give us wrong balloons and just throw the balloon to check.
Lots to choose from. The quintessential party store!
Huge place with amazing selection! My go-to party planning store!
Lots of great party supplies for any theme!
Don't come here much, but we like their big balloons.
Amazing customer service, we had an issue with the balloons once we got them home but they were extremely helpful in getting them fixed in time for the party. I just wish I had been able to place an order over the phone, it would have been more convenient but I understand the need to have payment up front.
Good place to buy party supplies for kids parties. Huge balloon selection as well.
Great service and party supplies .
Great service and party supplies .
Excellent I found everything I need
So much party accessories and stuff!
Very helpful! Definitely got what I needed. Will be going back!
Again nothing on the shelves. I went online to see what they had for Paw Patrol birthday party and tons of stuff. So excited to go get stuff for my 2 year old grandson's birthday . Got to the store and you would expect that the stuff would be in one section but we had to go through the entire store to find the stuff and then they only had a few items. This happened last year when I was looking for stuff for another birthday. Have to find somewhere else for party decorations - was so excited when I heard they were coming to Calgary now not so much.
Kids love it, huge collection and wide varies.
All your party needs. Lots of themed party ideas. Lots of costumes.
Cool
Slow staff
Was a bit disappointed with the selection. The stock was geared more towards kids themed birthdays.
Staff was very helpful.
Staff helped me find everything I was looking for and was very friendly. Good experience.
Great place..tons of stuff
Everything you need and looking for!
So much stuff to choose from n staff very helpful and friendly
Good place for party supplies
Everything you need for a party
Great place for all your party supplies and friendly staff.
Good selection.
AMAZING SERVICE!!! This manager (Mackenzie) is really the definition of a gentleman as well as professional. This is the best customer service I have ever had the pleasure to meet. He was a totally professional in every way. Best of the best. Many thanks.
Great service
Needed anniversary decoration and was told all anniversary stock is removed to make room for Halloween stuff. Like Halloween coming up means nobody has an anniversary? More annoying was their website showed they had what I was looking for so I drove out of my way to go there and then they had none of the items I wanted. Would be nice if they updated their website more often with correct store inventory.
The people who were working today were fantastic. I've shopped here before and it meets expectations everytime
Lots of party paraphernalia store can be difficult to naviigate
Fun place
Good variety and choices. Friendly staff. Need tk do a better choice of labeling prices. O picked up anbitem under the 20 dollae banner Stood in line for 20 minutes only to find out it was 67 dollars sheesh
Cashier totally on the ball...good personality
Good place for party supplies.
Good service but my large foil balloon is deflating by the time I got home. This is now the second time this has happened.
Terrible Customer Care and product knowledge. After being put on hold for 10 minutes I had to drive to the store to see if the item I required was in stock...it wasn't. Manager appears to be struggling with sub - par help.
Staff always helpful and kind.
Pretty awesome and unique things. Helpful staff .
I stop here before every party I host. Some things are a little pricey but you can make it work.
Busiest day of the year I'm sure. The day before Halloween. Lines were expectedly long but moved quickly.
Can't try on a costume at the store but also can't try it on at home and return it next day...how does that work? Thanks for disappointing my daughter! Will never come back.
Great balloon selection and everything we needed for the party
Staff are never available regardless of the time frame. Nobody answers the phones either.
Staff are never available regardless of the time frame. Nobody answers the phones either.
Got everything I needed last minute and more for a great price. Great store
Expensive but well stocked for all kinds of event decorations.
Funny stuff
Very cool place Great selection Reasonably priced Friendly staff
Family thru me a reveal Party n the reveal ballon was kool n service was perfect an friendly. (it's a BOY)
Cool place but kinda $$$
I searched for a staff member and when I finally found one she acted as if I was bothering her. She told me an aisle number to look for my item but I wasn't even able to find any aisle numbers. I had hoped she could have walked over to show me where it was but unfortunately she wasn't interested in helping me. Eventually I found another person, she showed me the place where it should have been, but there were none left.
Prices were better then online stores!!!
Lovely store. Too expensive.
Great stock
Bought balloons last night, brought them out this morning for my sons birthday and the biggest most expensive lost half it’s helium. Staff doesn’t know how to place balloons or goos ribbon length. Second balloon disappointment.
It is an amazing place. One stop shop for everything you need for any occasion. I found the pricing also decent.
It's a big party supply store. I just went there sometimes such as I would except to think, choice and buy any party supply what I need them for special occasion(s) while taking a good time to walk around in the huge store. Quite expensive items compare than the dollar stores. Not quite long line up in customer services especially it can be busy line up when prior to Halloween and Christmas. Automatic accessible doors included.
Huge store with A LOT of inventory. Polite helpful staff. Ridiculous amount of foil helium balloons, and they are one of the few places that will still fill LATEX BALLOONS with helium!
Good party store
By far the best place in Hamilton for a quick last minute purchase for a child's celebration.
Pricey but has all your party needs
The best
The store is wonderfully laid out and well lit, plenty of selection, you'd be surprised how much is here.
The lady helping us I believe Jennifer was beyond nice and amazing went over and beyond to help us we will be definitely coming back just because of her
Great selection of what they keep up to date. Some lines are behind with whats current online
So awesome
Awesome they have a ton of stuff not just for party's they have stuff for each holiday for stag I didn't know where eles two get sash expect on line this store has sash with lights
One Stop shop for all your party needs.....
It was a Sunday and there was only one cashier! They should ideally load up on a weekend! it took me longer to cash out compared to actual shopping!
Party City does not carry costumes year-round. I received very poor customer service upon asking.
Inexpensive items and easy to find what you are looking for
I came here for a Halloween costume their selection was poor at best this is definitely more of a party supply store
This place certainly does have it all. I was overwhelmed with the selection. However , I was not prepared for the price of the few things I baught. My biggest complaint would be the individual charge per balloon for helium. If you are buying a large bunch they should have a flat fee ...I paid 10 times more for the helium than the balloons. ????
Great selection!
All the party supplies for any event and any color! Very friendly staff!
The staff working here around 12 pm on November 3rd are racist. They told my father he was aggressive when he was simply asking for a price adjustment. Totally unwarranted, unprofessional and out of line.
Good spot to get party celebration accessories.
They have lots of stuff just not alot i was looking for
Neat and tidy can't find it here can't find it anywhere
Very disappointed. In the past few months I have ordered balloons 3 times. The first time I went to pick up my balloons and upon arrival 5 of the 12 were deflated... They decided to replace the balloons with completely different ones, So my bouquets looked awful. The next time I got home took them out of the bags and within 2 hours 2 out of 6 balloons were completely deflated, so I drove all the way back to get them replaced. I don't know why but I ordered more for today my party was at 1pm... I picked up the balloons yesterday and by the time my party started today all of my 12 balloons were deflated. I wouldn't waste your money
Awesome stuff just expensive
Was very helpful and had all kinds of costumes available. Prices were a little expensive though.
Great selection. Friendly staff
What a terrible curbside pickup experience. I called this party city earlier this week to ask how to order helium filled balloons for a birthday. The associate told me to simply order the balloons online, and they would be filled at no extra charge when I arrived. Fast forward to this afternoon, when I picked up my party city order, and was told I would have to pay an additional TWO DOLLARS PER BALLOON to have them filled. Not only that, but I was required to put in an additional order online on my phone for the helium, and wait additional time until it was processed until I could pick up my order. The manager was completely beligerant with those of us standing in line, and offered no apology for the fact that I had been lied to on the phone by an associate. Save yourself the headache and go to the dollar store instead.
Very very rude sales staff. Not helpful at all
It's a party city
Chris is the best employee on the face of the earth. Sometimes I go in just so he can assists me. Only one flaw he like the Toronto maple leafs
Great place for costumes and party favors
Excellent Customer Service! Went above and beyond and they were extremely helpful. Was well worth price
If the name doesnt give it away; its a great place to buy all your party supplies and more. conveniently located in the Heartland center..tones of parking available. staff was nice and helpful. Unfortunately this time they did not have the particular items i was searching.
i dont like how the “manager” Courtney deals with customers very very rude and has no manager skills to be one!!! so sad! went back with my balloon order 5min before closing time telling her to cancel the order, she refuse to take me into the store to do the refund! i told her okay please cancel this order because my party got canceled tomorrow and i dont want to come tomorrow and see these balloons are ready for me! she said nope come back tomorrow and do it we cant do anything now!!! before that i was calling the store many many times and no answer what so ever so thats why i made the trip there and this service i got from her!!!! poor customer service skills and rude manager ever!
Nice people and efficient service
Good place for all decoration stuff
Lots of stuff and junk
Unorganized.. Make sure you double check your order. They will not give you a heads up . left waiting for over 30 minutes. Didnt have my complete order. No heads up on the lack of inventory. Headache. Awful experience. Manager did nothing to rectify the situation. Never again. Smh.
Lots to choose from but pricey
Has absolutely everything you need for a party!
Great place for party supplies
Great place everything you need for a kids party
Prices are outrageous. Can get the same stuff from Amazon for 1/10 of the price. Got some balloons filled yesterday and the helium didn't even last 12 hours. Dollarstore balloons last for days.
Lots of different styles to choose from. Price everal good. Will come again
The Very amazing place. They have so many stuff for party. I love the baloons and the paper stuff in different colors.
Wrong order. Timeline for hellium balloons was less than 12 hours. Complained at pick up and I was told it would be hours for replacement and they would tell at staff. Sad service
I was belittle by the manager and was told I was wrong when I explained what a cashier had said to me. Completely unacceptable customer service on the part of the manager. Won’t be shopping here anymore! I did receive great customer service when I called head office.
There are a lot of stuff for parties and on these days they have Halloween costume and stuff to be ready for that day.
Great selection
Empty shelves
Costume Disappointment Visited in mid-March, looking for a standard (aka non authentic) 1920's flapper girl costume. Asked a Clerk if any were in stock and received the common yet frustrating "if we have it, it would be in aisle X." Aisle x was mostly barren on one side where I believe costumes would be located. I didn't find what I was looking for because one size does not fit all. On the risers above, I could see many boxes of costumes and wondered why they were stocked away above empty shelves... Decided not to return to the sales clerk since it was clear she was not motivated to assist. Maybe they were changing over stock or reconfiguring the display... perhaps Halloween season is s different experience. Just sharing mine from last week.
Everything you need and in stock
Their staff were nice and helpful
I love this party city, great customer service! I highly recommend this store. Although it is in the middle of nowhere this party city should get more recognition! everyone should shop at this location.
Great place for all your party essentials
They don’t follow the store policy and do not respect price match guarantee.
Great selection for all your party needs
I've picked up some amazing things for parties here at great prices too
Pretty nice staff and does have a huge selection for decoration for parties
Wasn't able to find the costume my daughter wanted, but still ended up with a costume and some spooky new earrings for a steal. Thank you thank you, shopping is done for another year
Good store to get some last minute party ideas
Staff was excellent very helpful and the selection at this store is great. Be warned the lines go a little slow though. Kids, party store and parents so you know what to expect....
everything you need for a celebration
Everything you need for party at a great price. Good place to get party ideas and has crazy selection of helium balloons.
All types of party supplies. For all ages
Wouldnt have bought there, but the party is saturday...
Everything is a little expensive
We've been looking for Halloween costume, place has huge variety of products, and prices are affordable ????
Has good supply but very short staff ALL the time. Customer service isn’t the best nor professional.
Very big store and lots to choose from for any type of party themes.
Good deals when they have end of season sales. Huge variety of party supplies
Lots of choices, great costume
Friendly
Awesome supply of costumes!!
Love this location!! Always friendly service!! Great management!!
Bought great decirations for my sisters bda party
Great has everything you need to decorate for a special occasion
Place for your party needs, but understaffed
Not very helpful staff, I called to order online but they said we dont hv access to what you see and were of not much help
Nice place
Good service nice and friendly
If you're trying to be Extra-ordinary for your new girl or boyfriend. This is the place to do that. Get them those # number balloons for the gram. Or decorations for the house. If your girl like farming for likes on insta- this is the store for you.
Cashier charged me twice for 2 items, went back to fix it, she did the same in one item
A fun place to get party supplies! Way too easy to spend more than your budget.
Ill never use this service again Pre order Pre pay Then wait for them.to find your order and do.it while serving customers that arrived after me. Next time lll use the dollar store for a fraction of the price for helium balloons. John
I've been twice at this location and entire Staff is highly depressed and has absolutely no motive to serve or assist. Balloon selection is decent but for the price you will end up paying, you are better off ordering from Amazon and have them assist with Helium. I would only go here if it's a must at a short notice.
Picked over. Things everywhere. Stuff in the wrong spot. The item I bought was damaged. Friendly cashier though. I got a discount on my damaged item.
They have so much of anything imaginable for parties
Real friendljy
The manager is very rude and degrading. Had the nerve to accuse me of stealing when exchanging my Halloween costume last week all because I needed a smaller size and because when I bought it,it didn't have the cardboard photo of the costume. I even had my recipt. It was so bad once he walked away the staff were shocked at his behavior and supportive with my choice to never shop there again. Needless to say I'll never go back.
Lots of selection for "wild one" birthday party supplies for my sons first birthday. Tons of options for balloons and helium balloons. Costumes..plates/cutlery in all sizes and colours, signs, bags, treat bag supplies and candy! Organized store abd helpful employee knew where everything was in a large dtord navigating on your own with a baby in tow!
Amazing!!!????????
I was trying to get some balloons filled with helium and with a bag and a couple of regular (non fancy) weights to hold them down, I walked out down $50... For 15 balloons!!! All extortion aside, wouldn't have been as bad if the staff were up beat and nice, but no, more miserable underprivileged $14 an hour employees. So go else where, there were 3 of them there so chances are you'll end up with one of them.
This place has lots to offer and I can always find things for my use no matter what time of year. A little expensive. Very well organized and laid out.
Not too impressed with how my balloon was blown up...it looks pretty deflated in some areas (it's a dump truck). For how much the balloons cost, it's kinda disappointing. They do have a great selection of party supplies, and I usually receive pretty good service.
great
Fantastic place to find balloons, holiday decor, and birthday decorations.
Great variety at reasonable prices for what I was after
Poor selection of big and tall costumes.
Worst Organization. I am currently inside the shop. I decided on three different costumes from the wall. Once I reached the store attendees to order, they told that all three are currently out of stock, although it doesn't say that on the wall. When I said, '' please give me 5 min to pick another style'', she replied, sorry you have to stay in the line again from the beginning!! The lines takes like 30 min to reach her. That means I have to stay in this another 30 min only to ask if the size is available or not!!! ... worst organization ever.
Friendly,professional service,grrrreat selection ( we even found a Harry Potter-themed section!!! )
Hard to get staff to help you and slightly confusing set up with prices that are hard to find for some items. Huge selection of stuff which could have been part of the confusion. Had some nice products but fairly expensive. Good last option store but I would personally try somewhere else first to save time/money
Many items to choose from. Multiple occasions
Everything you could possibly want for any special occasion is in this store
Good selection. Friendly staff
Perfect place for all your party needs. Very helpful staff
Don't try calling this place. They'll put you on hold until "for a quick sec" and make you wait until you want to hang up. If you try calling back they won't answer, and of course, don't have voicemail. I understand it's busy this time of year, but just say so if that's the case, and maybe to call back later. I can only imagine what their in-store customer service is like, if the staff here can't even handle a simple over-the-phone conversation. I'd recommend Amazing Party & Costume in Etobicoke over this place 100%.
They have everything!!!
It was ok
Nice store, found what I needed
Everything you need for a party except the strippers
Great shop to buy party stuff in town.
The customer service is excellent
dirty place
Don't even know why there open a bunch of nothing really disappointing.....your better off going to the one at Orfus Rd
Nice stuff for any occasion
Grandsons fond every thing they wanted for birthday party.
Lots of everything. Good service. Expensive.
Dark & overpriced. waited forever for our balloons and then they all deflated when we got home!!! Never going back!!
For all your party needs.
Loved the choices. Prices pretty good. Better quality than Walmart or Dollar Store
They have different prices on the rack from when you get to the counter bought a few things and nothing was what it showed ones at the counter
Ok
Huge selection end up spending more than I want here. But they always have what your looking for and more.
Awesome
Very very Disappointed in the Balloons purchased from Party City, Peterborough. Purchased Friendly Farms character latex balloons along with 6 matching latex coloured balloons, on a Friday morning (Jun 11/21) for a birthday party the next day. By the Saturday morning, the character balloons no longer floated and only two out of the 6 latex balloons floated. My daughter paid $50 for these 12 balloons for her son’s First Birthday and only 2 out of 12 were airborne. Never purchasing from there again!
If your planning a party this is the place to go.
Love what they have to offer but a bit pricey for party supplies that you'll use for 1 day.
Friendly staff
Absolutely disturb with this morning pick up. First isn’t curbside mean you call and they bring it to the vechile??? Second, once advised to come into the store “ we’re open”. I am standing there not being acknowledged. While one lady is organizing the weight holders in front of me! I think on the email confirmation “your order is ready” do not leave a number to call once you arrive. Simply advise to come inside.
Cool party favours and more!
Lack of staff.
Awesome place for supplies and the staff is super helpful! Thanks Bee ????
Make sure the stuff they have online is in the store. It seems they hate to make sales. Hopefully they go bankrupt soon.
Large quantity of Wilton baking supplies, and decor you can't find anywhere else!
A gal was super helpful when I was looking for a costume. :)
Great product and amazing prices but my rating is based on staff. No one offers to help and they all just hung out together in one part of the store talking to each other when I approached to ask for help they didn't even make eye contact. They didn't say anything rude but we're not very polite
Love the selection
Cheap card's
Have most what you may need for your party. Prices are reasonable as well. In one section there's a bunch of candies that are so low that my 18months old could grab and eat. I had to keep my eye on her. They could be held accountable if my kids choked or are allergic to these candies. It's parents responsible to watch their kids but as every parent knows you cannot helicopter your kids 24/7. It's the store responsibility to ensure the safety of customers. Other than that, good selections and easy parking.
Excellent decoration stuff
So so
Staff are knowledgeable super friendly and always smiling and returning and exchanging super simple when my husband was having an anxiety attack ???? staff were helpful courteous and empathetic party City in Langley is an excellent place for party supplies be sure to call ahead and make an appointment if you need balloons filled with helium especially in the busy season ie Halloween Christmas Easter summer vacation and all the typical times for parties and events
Nobody asked me if I needed help but I found everything but one thing by myself lol
Various party stuff and materials for birthday, x-mas, holloween
Great variety of costumes and decorations at an average but affordable price
First time buying balloons for friend's kids. I was overwhelmed buy all kinds of options and packages! Alicia was a great help in helping me select what I needed: 2 balloon sets for different occasions and group. After I paid, when the staffs are pumping the balloons, they asked for clarifications which I realized I lost track of my own selection =_=! But somehow, magically, Alicia managed to gather my balloons in the right order, from selection to 3D balloon arrangement! Like I said to her "I couldn't make it without your help!" Mission completed happily with Alicia's kind and attentive assistance!! Lucky you have Alicia at your store !
Awesome store. And nice workers.
Really good place to buy decoration
Great selection of production for any party or get together
Found great costumes fast!
Now i know where to get some party supplies. Thank you. Will comes back.
Fast and friendly service
Had everything you would need for a great party
Has a huge selection of party items. Helium balloons (latex) lasted up to 5-6 days. Prices are very reasonable. I recommend this store for your party needs.
Yeah
I went to return a makeup kit which is always sold at party city, whether its Halloween or not. But the staff refused to accept it back for a refund saying it is a Halloween item. Like people dont use makeup if it's not Halloween??? Extremely unprofessional and unwelcoming staff. While I was looking to buy another item in exchange for the makeup kit, a staff walks up to me and asks - "are you seriously buying something or just looking around?" How rude is that??? Never gonna go there ever again!!!
They don't carry any peanuts related items or charlie brown characters. It's all just your standard paw patrol, Spiderman,trolls etc.. I find a lot of items are overpriced and you could get some of the same party items from various dollarstores
You name it they have it for small or large parties
Now this Party City has great customer service!! I've been to a number of Party Cities in Ajax, Toronto, Markham, Brampton and Mississauga. This one by far knows how to treat and help their customers. I was here the morning of Saturday November 3rd and needed to buy 40 emoji key chains for my kids birthday loot bags. The key chains were all over the store and not all in one location. The staff member that assisted me took the time to go with me and locate them, didn't rush me or point me in the direction like other stores did but actually helped. Kudos to the staff, if I need anything again, this is the location I'm going to even if it's out of my way!
Walk in there and you feel like a kid again. They alsobhad amazing things to help decorate our float for the Sudbury Pride March! As well as our clothing and masks
No one in store waited 20 minutes for two balloons to be filled
Great place for your party needs.
Fantastic speedy service when it was needed this morning for helium Birthday Balloons!
One cashier. Big lineup No backup at all. Certainly my one and only shopping experience there. All the goodwill lost at the checkout.
Prices are pretty high, but they have a large selection of stuff and very friendly staff :)
Misinformation from employee to employee, improper COVID protocol.
Your party starts here
Great selection and I never have to worry about long lines!
Product shows as available online for two days now. Came in store. Employees have no idea where anything is in the store. "Umm not sure could be around back on the costume shelves or maybe in the back. Not really sure what to tell you." Will definitely not be back in the store let alone recommend it to anyone.
My kids love this place because of the big balloons and party stuff. Will come back again for party needs.
What a great place... they went above and beyond helping me put together a gender reveal party. Wonderful staff!! Thank you.
Looking for halloween stuff...fun looking around
Order was right out
They had all our party needs
Best party place
The manager here was extremely unpleasant when I told her the cups we bought were defective. About 1/3 of the 200 pack broke or cracked when they were opened and many leaked. When I asked for a refund on the $12 of the $300+ bill she said I should have brought them in to show her that they were broken... Complete nonsense and 0 customer service skills.
If I could give no stars, I would. TERRIBLE customer service. Employees at the front are unprofessional, rude and lacking common sense. I would advise everyone not to waste their time coming to this location.
I never ben to it
This used to be the best place to get decorations for any party. Now, other than a wedding or whichever holiday is closest, there is no choice for adult party decorations. There is some on line but shipping costs are crazy. Very disappointing. Now I get most of my stuff from Amazon. They have lost a customer
More expensive than a dollar store but offers a much better variety of you are looking for a specific theme.
Not helpful! Rude staff! I suggest going anywhere else!
Worth it
Not well organized, seemed to be short staffed
Went looking for lego birthday party items. They didn't have any only online.
Various selections and reasonable prices
Good decorations
Such a huge selection at competitive prices.
Got a Halloween costume. Found it a little expensive.
Tidy and organized. Friendly staff.
I get it that Halloween stuff is expensive, that is fine and that is why I was willing to spend $85 on costumes for my daughter. But it is definitely not fine when you sell the worst quality Halloween merchandise I have ever seen at premium prices. At least have some decency to source some good quality products and people will pay good price on them. Pic 1: most of the “gems” fell off on day two after purchasing. Pic 2: the fluffy ball falls off on day 7. And it is one week till Halloween.
Poor service
Always clean & organized with friendly staff!
Very helpful
Great prices on party supplys! You can find everything you need to make any party awesome. Staff over the top helpful
Great place for party supplies, variety of almost every theme. Halloween Costumes are plentiful and most of the time you can find the balloons you are looking for. Prices appear a little steep for the balloons.this store imparticular is always clean. Staff are helpful.
Party city had everything that I needed for my party however when we reached the counter to purchase a balloon bouquet I was informed that the balloon I selected was not available even though the display clearly implied they had it in stock. Instead of offering the display or even an alternative they took the others balloons and put them behind the counter and ruined the selected order. Our balloons instead of saying 15 said 51. We rushed to pick another balloon while the lady behind the counter waited with an impacient glare. When we changed our minds she rolled her eyes and said rudely we wouldn't get the discount even though we chose the smaller less expensive balloon, and she didn't tell us there was another option for a discount. As we chose our last one she was impacient, extremely rude to me, and seemed like she should not be working in customer service. Perhaps she was having a bad day but either way it's unacceptable and my friend and I are unimpressed with our first time in party city.
Huge store you can find everything related to party decorations but a little bit overpriced
The store is great with a lot of fun ideas. The staff are terrible and very dissatisfied with any customer interaction.
Lots of choices to choose from Some thing seem way over priced while others seem rather low so I guess it balances out
Lot of choices for party n Halloween..
Everything available for every type of party. Excellent selection.
Pretentious owner has zero idea how to take ownership of their own problems and consistently lacks lustre with client services. This wasn’t on one occasion either and I tend not to complain in general. I wouldn’t recommend based on product availability not syncing with online capabilities and the awful attitude that should have self corrected in their early teenage years. Good luck.
Great staff
Horrible experience picking up my ballons today. Customer service was horrible and the managers treated me like second class citizen ! Never would I shop there again !!!!!
Amazing coffee and treets
Lots of variety!! But seasonal stuff sell out fast.Short on staff ...one employee in particular,i guess her name is "Feribia" is super sweet,full of energy n goes out of the way to help her customers!!
Nice, clean, helpful
Great range, price and knowledgeable, friendly staff
Cheap and easy to find everything
Place is huge
(Translated) Everything for parties (Original) Todo para fiestas
They have a big variety of costumes, party supplies and balloons! The staff was really nice and helpful :)
I have called so many times today to make sure they have an accessory that I ordered from another store and was not in the package was told they would have one just bring my receipt but no one will pick up the phone to confirm .
Great store, lots of Halloween costumes and decorations already on sale and at great prices.
Perfect place for birthday accessories...they have everything you need
They have loads of good stuff.
Found all that i needed and more. Great store
Carmen was knowledgeable and helpful
Great place for party items, costumes , candies and chocolates.
Prices were good, customer service was ok (wasn't in search of help), the shelves were not very full though as a lot of other reviewers stated. I thought it was fine and I did find what i went in for. I would go back for anything party related
Great selection for all your party needs
A great place to buy party supplies. Staff are helpful too.
LOVE THIS PLACE
Great selection
Terrible customer service. Put on hold for over 10 minutes, then was hung up on by staff. Called back 3 times before I was able to get through, staff was rude and not helpful at all.
Too expensive, especially for balloons!!
Love the place and products. But they need more stock of everything.
Negative 5 rating, staff totally unknowledgeable! She actually said they don’t have loot/party bags only because she didn’t want to deal with me! Didn’t understand anything I said and didn’t even say so. Asked me for a Sku #!!!????. On hold for 7 min, never came back to call after I asked if she could take my number and get someone to call me back. Staff should have training on store items and if they don’t understand they should get someone who does to call customer back. Wish there was a better alternative to a party store. Yikes! What happened to customer service!
My girlfriend goes here to much lol
Staff were friendly and helpful, but they didn't have any Winnie the Pooh stuff.
It was lined up into the isles but only took 6 minutes to get through to the tills. They were well prepared for the busy Halloween season, and the cashiers were very friendly even though it was so busy.
Staff do not like their job! It shows in customer service. It sucks because you going there in such an excited mood and they really ruin it! Expensive with wide selection.
I was looking for Peppa Pig party supplies and they were well stocked.
Can always find what your looking for
Friendly staff and everything needed fir party decorations
Always early with balloon bouquet pickups
Went in store for a small on the spot hellium balloons. Lady worker accomosated. Also good sales on party stuff.
Excellent gigantic selection of party stuff.
Not enough staff
Everything you could possibly need for party/entertaining
$$$ but great selection for all your party needs
Worst place to order from. Ordered on 21 dec called the store for pickup 15-20 times no response. No one ever pick the call up there so never picked my items. Called main no. Of partycity to get refund. They said they are looking into it and mught take a week ot two with uodate as it shows them that store checked the order as picked. Wow. Amazing way to cheat customers. When the staff is not even picking calls and just to mark order completed without customers actually picking the items. Amazing way to do business. Stop fooling customers and kindly refund my money asap.
The staff is friendly and so helpful
Interesting visit, some prices are very high for plastic stuff. But very cool so much varieties. I got everything I wanted for a birthday part!!!
Deanna helped me gather items for a 75th birthday party. She was a delight. Great customer service and knowledge of the store layout.
Place is huge, lots of party supplies!!
Best party store around! I wish they would put one in Victoria!
Very clean store exciting expierence shopping for my sons first birthday shout out to leeann and Cheryl for their outstanding customer service & for working under pressure store was busy but they kept it very professional & very welcoming I can’t wait to come back and shop
Good clearance section
You name it they got it.
Was disappointed Their stock seemed very limited I couldn't find anything I wanted for my daughter's baby shower.
Has everything
Had what I needed for Halloween costumes.
Staff member named Melissa was an AWFUL employee!! I spent over $100 in there and she literally treated me like dirt. I realize it's just someone's personality and I feel she doesn't know HOW to treat people nicely, but then people with those personalities SHOULD NOT be in customer service. Store has good variety of everything. Nice and easy to shop also????
Nice location. Helpful staff.
Ordered balloons for a work party. Order was ready on time, and as requested. Service was a bit slow otherwise staff were helpful and friendly.
They have what you need for a party
Nice stuff to over priced
Prices were really good for the items I needed
Staff wasn't the most approachable but the selection is good. And who can argue with cheap candy!
Great selection of supplies for any type of party!
Amazing collection, great prices
Big facility. Great staff
Meh. There were some cool decorations but they cost an arm and a leg. Great costumes for Halloween. The we site said there were a certain number of he item I went for in Stock but it was on accurate. Sections of the store looked like they were being stocked and it was off putting.
Always a great environment for party supplies
The man at cash is very rude, I asked how do we blow up balloons, he likes “look at the label, it’s with air right, when you cane into this shop you saw it online..” and so on, I simply asked how, he gave me the worst attitude
Great place to go as long as they have sufficient stock. Went for Grad balloons and ended up with "display balloons".☹
Huge selection of anything you could want/need for a party!
They were vary rude
Wow..what an amazing store
Almost Everything I needed for my upcoming event! The store is organized very well. Separated into themes and ages as well as colors. Fantastic Selection!!! When I was there, they had two ladies working. The one was phenominal! She knew her stuff and directed me as required. The other lady was a tad testy that day but it was kind of busy. So she may have been a little frazzled.
Has what u need for parties.
You'd find everything for your party here...
Many party choices!
Great balloons!
Great place for all parties supplies and holiday parties
They've got everything you could need for a party
Everything you need for a birthday party
Great products! Very professional!
Lots of great stuff to choose from if you host a party or just love dressing up with the little ones. Overall the store is well organized and everything is in place which makes it easy to find. Theme based sections and it's colourful displays makes shopping fun. Went an hour before closing time on a Sunday, which was the perfect time because place was not busy therefore making shopping and checking easy and fast.
Love it ! Find all your event needs!
Helpful staff great service
The staff at Peterborough Party City are fantastic! They were so kind and patient while I was choosing a Halloween Costume for my child.
Had to come here for a costume for my daughter because spirit is completely understocked
Terrible Online Ordering & Stock Issues. I ordered 5 different costumes showing that they have more than 3 in stock and some of them showing 8 in stock. They cancelled all 5 costumes saying that there is none in stock. I tried calling different stores and some could not even find where they put the stock. They were lost. You can't trust their stock levels on the internet and waste a long time with Party City leaving the store empty handed. They have terrible systems. I will order elsewhere.
We visited the store for a butterfly balloon and found exactly what we needed. They cover pretty much any aspect of a good time. So much to choose from. The prices are fair
A great variety of party items at a very reasonable prices. I would highly recommend if you have themed party coming.
The slowest service I have ever encountered. Great store, but terrible customer service
Placed an order online on February 3rd, got the message that there was an issue loading the order confirmation page but that I'd recieved an email with the conformation number. I still had nothing the next day so I called the store and was told if an order was placed I'd have received an email. A few days later my credit card was charged so I called the store again because I still had no confirmation (also checked spam/junk) and was told they have no order matching my description and to dispute it with my card company. ???? Today I received a rude voicemail stating my order has been waiting for several days for pickup. So I called them back and I was transferred to three people when I called to figure out what the voicemail was about, and no one seemed to know. Then suddenly they found the order. told them to cancel the order, so we shall see if I'm actually refunded. If there was an issue with the website- that would be out of their control and I could be understanding, but every staff member I spoke with seemed to have no idea how to do their job and that alone will prevent me from shopping here again.
This place has everything that you would want for a party (and also things that you didn't know that you needed). It fits most budgets out there.
Came on a Sunday and was told there was no helium for a balloon. Instructed to go 15 minutes to the next location at Weston. Went to other location without a problem, asked for a 50 balloon and was asked to wait 25 minutes. Waited, then the girl popped the balloon as she shoved it into the bag. I reinstructed her, she blew up the balloon behind the counter and shoved it into the bag before I could see it. Arrived at the party location with a balloon saying 30, not 50. Went back to the Finch location the next day to request refund for the embarrassment of being given the wrong product and showing up with it for a celebratory event. Now inconvenienced twice...and upon arrival, I was told because Finch was not a "franchise location", could not receive compensation and had to go out of my way AGAIN to receive a refund....as a customer, how could I know that??? I was left unhelped by this company twice by staff who could care less about customer satisfaction. Completely disatisfactory service.
Terrible customer service from the staff to their manager. I went to buy a Halloween costume for my daughter and I picked the number that indicates for girl costume, ( little lady bug) I was told to picked it up at the back and the guys at the back gave a wrong one which is for boys I didn’t notice that until I payed to the cashier because they both are lady bug costumes except the one that I got was for boys.when I saw it it was boys custome I told her listen I didn’t order this one and it’s not even my daughter’s size she told me to go back and talk to them I went back and again the guy (by the board where you pick your customes) told me to go to the back again , after that they told me it was sold out they don’t have them and Informed me that their system was not updated. I said ok I picked mini mouse custome which I didn’t like again not even my daughter’s size just because they told me they don’t give refund I went to the cashier back to pay and get the balance because both customes were different prices. I told the girl I’m buying this because of your policy which I don’t like , so it ended up 11 dollar less . She told me that you are not getting your balance back you have to spend it. I said ok then give me store credit so I can spend it when I want like next time, She said wait let me ask my supervisor. A girl ( supervisor ) came and told me no you have to spend it today. She Didn’t even let me explain that was not my fault. All this was while I was at the store same day same time. The worst part was when the guy called himself a manager “ he accused of everything “ he told me you should check your custome before you pay and all” I said well you guys have all customes coded right? and I picked the one that I want and ended up getting the wrong one all was your staffs at the back fault he said “ no it’s your fault”and we’re not giving you store credit. After I told him I need to talk to a person above him he gave me the store credit. He was rude and unpleasant told that he didn’t believe me. I spend my money on a custome that isn’t even my daughter’s size which is 24 months my daughter is 38 months old and my time spent 45 minutes back and forth with them.The custome I got was very small and my daughter ended up celebrating Halloween with old Pooh bear custome thanks to party city at this 39 Orfus road staff and their filthy customer service. I love party city specially that location I’m a long time customer I love their stuff but not the people that work there. except 1 cashier with common sense and respect. Manager and supervisor Are the worst one with bad attitude. I’ll never go back to that location.
Excellent jelly bean selection and of course moustaches.
A fun place to get your party supplies and just to look around.
HORRIBLE CUSTOMER SERVICE AND PICK UP SERVICES! I made an online order to pick up at the store. When I got there that told me they didn't have the item I ordered even though it came up on the party city website as 2 in stock. The lady then proceeded to cancel my order even though I kept showing her it said 2 in stock. Then the supervisor came and told me the item was at Canadian Tire since they bought party city. I asked if she could call them and see if they indeed had the item and the supervisor told me no I can go myself and find out. Why would party city say I can pick up an item from their store if it's at Canadian Tire? Get your act together!!! And to the supervisor who gave no customer service and frankly didn't care about my order and proceeded to just cancel it and say good day, thank you for 0 customer service. Can't even complain to head office because there is no way a customer can reach them. Thank you party city, never buying anything from you again ????
Variety of stuff to buy Employees are nice and helpful.
It has pretty much what you would need to throw a very specific themed party but it is wildly over priced. Go on Pinterest and make your own decorations if you can.
Was crazy busy at the checkout and only had 2 registers open. Waited 20 mins to pay for a card !!
I'm
(Translated) Warm and accommodating staff. One of the employees was kind enough to give a pink balloon to our little girl while we were shopping. Pure happiness !! (Original) Personnel chaleureux et accommodant. Un des employés a eu la gentillesse de donner une balloune rose à notre petite fille pendant qu'on magasinait. Pur bonheur !!
Great service. Needed a last minute balloon for my sons party. They had a massive selection.
Huge store. They have everything that is needed to create it buy an already made costume. They gave so much stuff so be prepared to look around for a little while
Slow cashier only one line open. Was 4 ppl back it took 15 mins to cash out. Might be better managed through the day while a real manager on staff.i was there in the evening.
Great selection. They have a section for spongebob but carry no spongebob items, which is what i went for. Other than that they are fairly priced and have a large selection of all items
Big place with everything you could think of but a little pricey
They have almost anything you can think of for a party of any kind. Some stuff is reasonably priced some is over priced!!!
The store was so busy and I didn't realize that you can just pick up your balloon order without standing in line. I could have saved myself 20 minutes it it was clearly labelled.
Good prices and purchasing
You can find alot of special effects makeup during Halloween. But cashing out is Soo slow year round.
buy a costume here for my child...but found out missing something inside keep calling back the store no one answer.
Store is moving soon and inventory is a little limited
Clean and bright store. Well stocked and surprisingly tidy and well managed. Halloween is a very busy time and costumes are their hot commodity during October. Go early in the Halloween season so as to ensure your item/size is available.
Awesome selection of products for your party/event!
I like to said to thanks very much to Westmount event for your cooperation in help to made our daughter sweet fifteen a exito almost a total exactly as was in ou previous daughter 2 years ago food was DELICIOUS everybody was happy about that made me so happy SPECIAL THANKS to Rahul an his father and there staff very helpful on the organization an able to please our needs in evry minute we spend there if anyone ask me for recomendation about the this place I would said YES YES YES
Great product and staff
was ok but really didn't find what I was looking for, pretty pricey!
Ordered balloons and other party supplies for my son’s birthday. Just picked them up and spent a little over an hour to untangle the 2 separate bouquets I asked for. The staff tied them together probably for ease of transport but not the best idea. I finally get to see each separate bouquet and the printed theme balloons are in one bouquet and the solid color accent balloons are all in the other! 7 balloons in one and 4 balloons in the other. One was popped as well. Found that one tangled in the ribbon. Thanks for the minimal effort! I’ll be going to the dollar store in the future! They do a better job! Melanie Jones.
This place used to have variety foe whatever you were looking for but not anymore. Only few party stuff especially for kids have variety. Some shelves are almost empty. No staff around in the aisles to help.
Awesome customer service great choices .What a great store!
Good selection. Reasonable prices.
Went in to get balloons for a 50th birthday and was very disappointed by the selection available, seemed like all the ones I wanted where out of stock. Had a great selection but would recommend pre-ordering your balloons ahead of time.
Awesome. We were looking for tacky tourist goodies and found lots.
Friendly staff. Very helpful
Very busy with Halloween shoppers, but reps were kind and helpful.
Amazing Halloween selection. Had everything we needed for angel and Mario costumes. Fair prices too.
Great selection.. the one lady behind the counter didn't seem too impressed.. the other one was nice.. one balloon had a hole in it..
Found lots of products of a paticular theme I was looking for
Always liked Party City. Everything you want for fun and parties
If you're planning a party or need a costume in a pinch, this is the place!
Great place to shop!
Always a good selection for popular bday ideas!
If I could give "NO STARS" then that is what I would have given, but sadly that is not an option. My son & I went to this location this past Saturday, so that I could pick up a costume to wear for the children on my bus on Halloween. I picked up a costume along with the accessories. When I arrived home, I had realized that one of the items that I had purchased, was not going to work, but I held onto it, and still sealed in the original packaging, and my receipt bI did hold on to it, with the hopes that I might find something more appropriate, which lucky for me, I managed to do so. So after reading their return policy, it said that a refund would be issued. This afternoon, I took it to this location, for the refund.I was told by the young woman that I could only get a exchange, and that exchange could only be for another Halloween item. Of course I did not need anything else in the way of Halloween items. After my son & I walked all over the Halloween items, we found nothing that I needed. After feeling beyond frustrated, I asked to speak to a manager, and when she came to see me, I just ended up just giving her the item, and told her to keep it, along with the cost of $10.00. At first she had a smirk on her face, and then I told her that I would be posting my dissatisfaction & disappointment on multi media!!!
Found everything I needed for my kids party. Mario Bros
Had everything I needed
The cashier was rude. Instead of handing me my receipt, she tossed it to me like I was a DOG. She needs to work on her customer service skills. She didn't even say hello or thank you.
Lots of great selection of party supplies.
Wonderful selection. Cost a bit more. Lots to choose from big store.
They have whatever color you would like in paper products and plasticware. But prices have really gone up.
I recently purchased a foil balloon online because our local store didn’t stock the specific balloon I wanted. I brought it into the store to have it inflated. When I returned to pick up my balloon order, I was informed that the foil balloon tore after being inflated. Of course because the store did not have another balloon, I was given the option of a refund, or to choose a different balloon. I took the refund, but while I paid 6.99 online PLUS shipping costs, I was refunded less than $6. ????? I was told that in the future, I could purchase 2 balloons online just in case this happens and I could return one if I didn’t need it. I feel like customer service could make a few improvements in this department. Not only did I not receive all my money back for an error made by party city, I also didn’t have the balloon for an event that was very important.
Really nice staff. Friendly and helpful. They have lots of good party supplies. Good selection.
They won't blow up balloons that aren't bought there, when they don't have the product you're looking for. It's a way to grab money and make you buy a ridiculously priced helium tank. Go to Dollarama!
Great service great prices lots of options
Very helpful staff, but rarely have enough on shift. Usually a long wait in line.
Had alot of items here and staff were very helpful
All bells and whistles you need for party, you can find them here! It's a good store. A bit unorgsnized on the cashier though!
Ailes too crowded and items difficult to find. Staff unwilling to come from behind counter to help locate a product.
Love this place and staff!! My party’s always look great thanks to party city
Great selection
Store was clean. Had a great selection of product. Staff was friendly.
Huge lineups
Wide selection for different cartoon characters. The prices are a little expensive.
Really good selection and decent prices.
Has everything you need
Amazing store, the place to go. A++
The worst place to go to when your in a rush! There is always a line up... Customer service is extremely slow. The female manager was actually yelling at a customer who wanted a refund smh disgusting!
Great location and plenty of party items
my go to place for all my party needs..you can almost find everything in this store..
Lots of Halloween costumes. A little pricey on the accessories.
Quick pickup of in-stock Halloween costumes - average pricing
Helpful staff. Variety kf items.
Called 13 times throughout the day and not a single person has picked up. I have an online order and I can't reach anyone.
This store has SO much stuff. Many different themes and supplies for every occasion. Huge selection. Everything you need to make goody bags as well. This has been my go-to for kids parties, gender reveals, bridal showers. The staff however aren't very helpful or efficient (can't speak for all of course but the ones I've dealt with).
Friendly staff and very good party stuff the name lives up to it
Pricy as all get out...Store be crazy busy at present....Staff busy ringing stuff in....hard to get help...DO NOT Go in on empty stomach (hangry) or if you have any social phobias...it really is Every man for his self.....
So many interested thing you can found here
(Translated) Big party (Original) Gros party
So much to choose from. You could spend hours in here trying to make up your mind
I went to so many stores trying to purchase helium balloons. I should have went to Party City first! Amazing selection and great customer service!
I have gone to this location every year for my sons birthday , the girls there working the 18th of aug 2018 were extremely rude to me, as a parent with 100 things in a day for a party the last thing we need is customer service being ignorant. As I let them know I had lost my recite for balloons n they rudely laughed at me n told me to bring my recite in. And after giving me the balloons she yet again yells infront of customers , bring your recite next time you order your balloons. Like who are these people to be treating customers so rudely?! You got our business. Never again will I be visiting n purchasing from this location again.
Amazing deals and they have everything you need for any type of party or celebration
I love it.????????????????
Very organized I like how easy it is to find what I'm looking for and the workers are super nice! However I find alot of items are at the dollar store and obviously significantly cheaper. I just wish they carried fortenite stuff since it's a huge fad
I had bought 10 high float balloons so I wouldn't have them for 18 hours at least. They put in the regular helium charged me for the high float and all the balloons were on the ground. I Called and they said I should bring them in to re fill them. That is such non sense since I have to take down all my set up bc someone at the store filled the balloons with the wrong helium.
Very helpful associates, always have gone above and beyond to assist!
Hate it
Thank you Richard ????
Lots of variety, many options and decent prices.
Fun city
Great staff
Low on inventory but helpful staff.
Had everything I was looking for
For everything u need to do a party
Good service
An amazing store. Unfortunately what we found on line was not available in store. A wasted trip.
There's a huge selection of party supplies, but expect to pay big box store prices. A lot of items are over priced. You'd save a lot of money if you shopped elsewhere.
Great Place, Nice staff
So many things to look at. I was looking for dark purple napkins which I found and was able to grab a sympathy and a birthday card for $1 each.
They didn't have fortnite decore or prizes.
Very helpful staff. Very tidy and clean. Had everything I needed
Huge selection and pleasant and helpful staff
Fun & Happy!
They are so organized and have pretty much any theme for a birthday and an amazing selection of party favours and little gifts!
They have a great selection but the helium balloons were sinking to the floor in under 16 hours.
It was fab
The Manager is really helpful and knowledgeable.
Lots of things, not enough staff.
Lots of things, not enough staff.
Amazing products if a bit expensive. Staff is very helpful.
Friendly helpful staff.
people working there are not too friendly
Lots of everything for all types of parties
Its is one of the best place to get ready for 31st spooky Halloween night. Considering the current situation they have limited people in the store so you might have to wait outside for little time till your turn comes up and the staff is also really helpful and friendly.
Lots if good items. Poor customer service
So many choices, my daughter loves her costume!
Lots to choose from! Great store!
Very excellent selection of everything you need for a party. Great selection of balloons, HE filling available. Good spot for cake decorating supplies. Wide selection of named character specific party supplies i.e. my little pony cake toper, table cloth, and plates. They always devote allot of attention to upcoming season, like having devoted staff on hand to assist with Halloween costumes. I haven't hosted a party in years with out making at least one stop here.
Horrible customer service. Rude sales associates (not all but most), long line waits for no reason. Balloon orders should be separate from cash because they are taken and filled above all else, even a long line of people. I hate having to go there for anything.
Good selection not great staff
Has a great selection for all types of parties. Fully decked out my Mexican Fiesta for > $100! Would get five stars but their system was down and it seemed like it was a common thing by the reaction of one of the employees. Had to go to ATM. Staff were amazing though and very funny, personable, and apologetic about having to use the ATM 30m away. There's like three banks across the parking lot, it was no trouble, but their reaction was sincere and nice. I'll be going back for sure!
Had the best customer service tonight! The woman who helped me was approachable, friendly, and extremely knowledgeable with her way around the store! I had been to two other Halloween stores and did not receive half of the customer service. She did an absolutely amazing job and I am satisfied with our makeshift Snow White costume!
Good customer service
probaly teh worst service i’ve ever seen. they DID NOT had any of the MLP orbs balloon (that one had the mane 6 on 2 sides, and Rainbow Dash and Pinkie Pie on 2 sides), they did NOT accept credits, and the website says a the orbs balloon is available in million & whitby, but is is gone EVERYWHERE. I just got mine off eBay and i will go to a party city to inflate it
Good store layout. Good staff
My daughter placed order, paid it. It was ready for us to pickup balloons for the party.
Extremely disappointed with the balloons that were purchased and helium-filled for a bridal shower. They did not last even 24 hours. Before the shower was over they were all laying on the floor. And they were NOT cheap ‼️‼️‼️ Will never buy from them ever again
Nice staff good selection
Great selection! Expensive.
Not enough staff for how busy it is on a Saturday.
This place has pretty much everything you need for a party minus the beer.
Had what I wanted, staff were helpful, and it wasn't too busy near the end of the night. Can redeem and get canadian tire money which is cool.
Fast services
Nice but a bit pricey
Untrained staff! They overcharge and underchange be careful. Spent a lot of time trying to tell the cashier but now have to go back to see the manager as they messed it all up. Wonder why simple calculations are hard for them to understand. Waste of time! I got two bouquets and they fell flat to the ground in less than 24 hrs and the lady told me that there warranty is good for only 24 hrs. Had balloons many times before but never do they fall to the ground in a day. She was talking about instructions that were never delivered to me at the time of delivery like, the balloons should not be in the bag for more than an hour. I hope they have some other place that can cater to the party balloons and I don't have to go there ever again. If there is an alternate choice please take that but don't waste money on this money grabber place. My little guy is sad and i am very disappointed.
This is a great place. All staff are very friendly
Ignorant
Great customer services. Returned a costume that didnt fit day before Halloween. Guess its policy not to return before holidays but manager was great and did it. Place has all your party needs.
My Wife and Kids enjoy coming here. They have everything you need for your next birthday party or a simple gathering.
not liking big boxsttores.
Hi I'm A fan of your store
Quite busy, a lot of the good costumes were gone and the accessories were picked through. To be expected this close to Halloween, early bird gets the worm ???? The staff were pleasant and helpful ????
Lisa was absolutely fantastic!! We were looking for something specific that they didn't carry in their store and she went above and beyond to find it for us and have it sent there!!
They had exactly what I needed and the staff was very helpful!
Very large and confusing. It was very busy when I went so that may impact things slightly. I had seen some products online that I was looking for, but I couldn't find them in the store. There were no staff in the aisles that I could find to help me. I ended up leaving and not buying anything. Slightly disappointed :(
Great customer service.
Bought part yballoons, but on the way to the car my Elmo floater got decapitated! Staff was extremely understanding and replaced at no cost. 10/10 customer service, would definitely recommend.
Great selection,and great service,got greeted with a smile and they clearly answered my questions and led me to the area's I needed
Love going that see the new and fun things
Great place to get birthday party decoration. Some items are expensive.
Never ever again. This is the second time om going to this location and both times my experience with picking up my balloons was poor. Nope ill take money and business somewhere else. People that would rather argue than be accountable for the tacky customers service, then have the audacity to say the things they said yo me on the job I front of other customers. Deplorable and utterly disgusting. I don't want anything I'm done with this location. I don't know if the colour of my skin made these two girls feel as if they had the right to be disrespectful and going all out to prove to themselves that they were right but I as I said it was poor the first time and it was horrible this time. Nope spend over a hundred dollars on just balloons not my entire bill by the way to be treated like complete garbage.. ridiculous. Ill this place 0, these ppl need to be trained period.
Found everything I needed in a very short period of time :)
Bad bad customer service . I have some left over birthday stuff to return . Manager gave me such hard time to return the product .she throw the product in the garbage with anger .she had bad attitude toward me . She was so rude .how come she is manager who do not know how to handle customer. She shouldn't be a manager. Her name is Heather . Bad Customer service. Also her Employee was acting exactly like her manager .they were so unprofessional . I will never give them business again in my whole life time. I am so done with them . Every year I give them so much business ,neve n again .
Didn't have what I needed this time (out of stock, not an issue of doesn't sell) but has come in handy in the past. One of the better prices for large balloons and goodie bag supplies but a bit overpriced for the tableware. Big selection but has been a 50/50 shot of having what I've needed when I visit.
Best place for birthday parties supplies
Wow! This is like the candy Disneyland. Takes two days to take in all the items for sale. I got unusual and unique candy and decorations. I will go back many times. This is the party go to place.
great selection of party supplies at an affordable price. thanks ewelina for your wonderful help and patience with helping me with my purchases. definitely will be returning.
Such a fun place! Well stocked store that always seems to have exactly what I need when I need it.
Found just what I needed for my Cupid costume for work????
High prices
One of the all in one place to shop party supplies, they always carry all types of decoration supplies for all types of occasions, even during off seasons. Recently, Canadian Tire has acquired the chain and now you can use your Canadian Tire points reward to shop your party supplies which is charm on top. Customer service is excellent and staff is very friendly and approachable always.
Not the best
Very good selection of items. Hard to find things.
Angle was a super star. Soo helpful and funny. Really helpful
They didn't have much of options as I thought they would. Going to try different locations. Staff is friendly though :)
Great selection and helpful staff.
Unpleasant staff :/
I had the worst experience ever. I was shopping for minion water bottles and was told that whatever was on the shelf is what is available. I needed 7 but they only had 5 . The person at counter then told me that the phone line was not working and I should call the other locations to see what they had. I called but the number was busy and she did nothing to further assist me.I then asked a person on the floor to help me and basically all the extra stock is on the shelf above so I was able to get two bottles. I should have been happy but the worst part is that I expressed myself to the lady at the counter so instead of giving me 7 bottles she gave me six in the bag. Now I will have to trek there again or another location otherwise I will have one upset child. No customer service at all and I am shocked at the sneakiness
Staff is very friendly and knowledgeable
Pretty decent amount of stuff
Nice and big selection but grouchy staff that's hard to find when you need them. Maybe manegment can retrain them on customer service?
A lot of products to choose from
Mountains of cheap Chinese-made party goods of all kinds. But a slim inventory of licensed merchandise. Is this the best we can do...
I Mean talk about a bit of everything party here the staff here are always smiling and patient listening to your party need demands it's not a place you want to go if your in a hurry just way to much awesomeness to suck you in lol I don't come as often as I should and it's mostly because it's far for me to get too but every time I do I'm always leaving with what it was I needed! Only complaint is there should be separate cashiers for balloons and everything else in store for purchase only because there's been some times where we have had to wait a long time in line behind someone needing to choose out party balloons kinda annoying and that's it go check it out if you haven't betting you'll be happy you did ????
Service is very slow. We waited forever to cash out
Awesome but over priced
That’s a house
Great store great service
Quick and easy to find costumes. Friendly staff
Want party stuff or ideas? This is the place.
Staff was amazing, manager went out of his way to make sure everything was perfect!
Busy but good service
Looking for party supplies specially for kids, this is the place. They have almost everything and lots of choice of balloon. Birthday kids will love to have it in the party
Your go to place for party planning
Easy to find things. Freindly service
It's got tons of selection for party decor, props, and supplies. The prices are deceptively high though.
Couldn't find what I needed but staff tried hard to help
Great for party supplies, a little overpriced
Complete, all parties stuff you can find that.
Got everything we wanted for Halloween
WOW, fun fun fun. Very helpful staff. Funny and just a delight to work with. My daughter has an unbelievable UNICORN birthday party because of Part City. The selection of balloons is amazing. For everyone that is looking to put together gift bags, don't waste your money at other stores. You can make a great gift bag for under 3.00 Per child. Thank you party city.
Lots of costumes for great prices!
Love this store.
Too Expensive
They stuck flat out , two employees at the desk and they just ignored me ....
My daughter purchased a costume when we arrived home we found the leg warmers missing from the package. My wife and daughter returned to the store to get an exchange but that costume was sold out. We asked if we could get a discount or if they could provide another leg warmer to complete the costume. We were told that we could only exchange for another costume and the supervisor refused to provide the leg warmer or a store credit.We were told to go to another party city but the supervisor would not check inventory at another store. After a long argument we were given a refund begrudgingly. This experience could have been easily amended with a leg warmer to complete the costume that was purchased. I have been coming to the heartland location for many years and I hope not all Party City location are like this.
Very good ideas .
Great shopping experience
Great for those odd hard-to-find items
Lol it's part city.. awesomeness in a store
I ordered some balloons for my son's 1st birthday. The service was very quick and professional. They filled my balloons with helium and gave me a bag for my balloons because it was very windy out.
They have a decent selection of products but the off gasing from them must drive the employees bonkers.
Great experience with the staff! Very helpful getting my stuff together for a grad party. Amanda and her associate was very helpful and professional! Very happy !☺
Suck so we bought some balloons awhile back for future use. Anyways we can't find receipt, so they say we now have to pay Again to air them up Milk you for everything little thing. 12$ and some odd change to air 2 balloons
They didnt have anything for what I wanted
hi. I'm honestly so disappointed in your product. This is extremely pathetic that it's the 2ed time now I've gotta balloons form you and within a day they are on the floor. Never shopping here again
Staff were great. Especial the staff putting in orders for costumes.
Fairly organized during a rush. Easy return/exchange.
Awesome stuff.
If you need teent tiny boxes they've got em! If you need big, giant bows, they've got those to!
Plenty of party supply and costume selection
I bought balloons yesterday (April 1, 2021) and wanted to surprise my daughter when she woke up. Most of the balloons already fell to the floor. They didn’t last even 24 hours. I paid $150 for balloons and another ~$50 on party supplies. We couldn’t even take pictures. Buyer beware. I pictures of the balloons and my receipt! Just terrible!
Great store but always very slow service.
Amazing staff !!
Great store, but this time of the year makes the selection limited on some items
Got what I came for...place cards. Not much options for cake decorations and is always over priced.
This has it all
I find prices are high for party supplies. They do have a large variety. I like this place for Halloween costumes though
There was not enough staff while busy someone goes for lunch which was after 3pm Line up wait was 1/2 hr.
Child's go to place. My daughter didn't want to leave; it had everything she wants. Great for party planning. For some things prices are ok but mostly expensive. I would try dollarama and walmart first if you want something cheaper.
Great service, had everything I needed. Staff were friendly, other customers seemed like a pain in the neck though. My #1 choice for party supplies.
good serice
Extremely disorganized location in which there is no signage indicating where to pick up balloons, where to order balloons or where lines start. Employees standing around talking while customers are waiting for their balloons. 5 employees were standing behind the counter while only 1 was working on the balloons and the 1 that was doing the balloons spent most of her time talking. Will never come to this location for balloons.
Best store for any party related items. Prices are good.
Did not have costume we wanted as advertised
Found everything I needed fast service
Great selection and friendly staff
Great variety for any event.
They are more expensive than they post and when I asked for help the guy pointed and I didn't find anything I was looking for.
Big store. Plenty of choices. We were buying some supplies for our outdoor wedding. Reasonable price!
Best service ever, far superior to party city Whitby and Ajax, also the Elijah fellow needs to be given a promotion and he's a pretty good lookin guy as well same with Cameron and Bailey.
Sad to say, need for experienced staff to inflate balloons. I approached the could upon my turn to ask for a 1" balloon. Was replied with " you want it today?!?!?" Lol yes I'm sorry to inflate a balloon takes so much efforts. Lol this guys was legit 36.
Lots of selection; expensive though
Nice , hav3 everityn for your party
Awesome place... Great staff..
Great customer service
Staff I encountered was very helpful, but the star review is indeed a result of how backwards it was set up with cash and the carts who ever the floor planner is should be fired at the corporate level
Has everything you want and more.
The staff have been so helpful ! Paula is amazing!
Amazing store for party items
First time in there and man what an amazing selection and cool stuff . I just went in to look came out fifty dollars later . Prices r hmmm up there for somethings for my pocket book........ but there r good prices and deals for my pocket book so all is good . Will shop there again now i know what they carry . ????
Friendly
Love this store!!!! Wish they would order more batman erasers though....
Lost my phone at this location. No one cared to help me. I later found out that someone actually stole my phone. Maybe if the employees actually helped out...I could have retrieved my phone earlier. They had a poor attitude and could seriously care less. Everyone acts like they are busy...when they are not. I highly recommend to NOT go here if you have a choice.
Everything you need for a party
The dollar store for party supplies, cheap but also cheaply made.
Very helpful
Some things a little pricey, but they have pretty much anything your looking for. Great party store for kids party's. Also love the cake decorating supplies.
Steve the supervisor was a great help! He was very very helpful and very friendly! I could Never see him to be rude at all I have been in there a few times now and Steve has been working and has always said hello to myself when he sees me I think Steve is a great supervisor and love going in there to shop for my party supplies!
Lots too look at!!
Absolute worst experience. The girl from the counter doesn’t seem to know anything. I believe her her name is Ava not sure if that’s her name because her name tag was kinda covering her hijab. Everytime I ask her about an item she would say I don’t know. On top of that, i bought a balloon blown up but after 2 hours it’s deflated.
Great selection!!
terrible costumer service and costume ages don't match from what it says online to what they give you. Bought Batgirl outfit online says age groups 1-5 and I received item age 3-4 on package. Also gives a warning for small items not for children under 3 years of age and when i brought it up over the phone they didn't take ownership that the mistake could have been done by them. They said "Nope, what was given is what was given LOL"
A variety of cheap party products for extravagant prices. Staff is nice, not overly helpful though.
Not a very friendly place.
Absolutely everything you need for planning a kid's or themed party.
Great selection and enjoyable staff
Very helpful staff and great selection
Good store
Staff friendly a d helpful. We found every thing we want very quickly.
Staff is super helpful, love it, they go out of their way to help.
Lots of fun cool stuff! Never disappointed
Disrespectful Staff! I heard the Lady Cashier talking to a Gentleman and she was really Rude. American Company, American Attitude
Prices are high
Is this place even open? I went today and the door is open but there isn't anything inside. Did they close?Move?
The girls on the floor were amazing but the two ladies working cash were not nice at all.
Employees were very helpful and friendly. A great selection of items, store was exceptionally clean.
Nice big party store
Friendly safe
Amazing Customer Service...Especially from a cashier named Andrew. So polite and pleasant!
Pricey for what it's worth
Fun place but expensive
Big beautiful store
Kind of expensive.
great place to go for all you party needs the staff here is amazing some thing's are a bit over priced but most prices are good :)
Terrible customer service!
You find everything you name for children but very less people work here. Not easy to get help.
Lots of party decor and ideas here
Anything needed for a party
Limited staff but the ones that's are there a very friendly and helpful
Very bad service. Rude.
Terrible manager and customer service. Balloons ???? were not ready nor was I informed of an issue. Was late for my nephews bday.
amazing place! even I felt like a kid here.
Great selection!
Had just what I wanted
Great selection of balloons, friendly staff
Customer service was pretty awful. Went in to get some balloons for a party and the cashier seemed offended I was even there. If they hate their job that bad, just quit; you’re not doing the customer any favours.
Department was so run dow . Empty shelves , empty candy bars. Floor dirty. Staff all over the floor. No one to help on the floor. Only 1 cashier and line was big. We keave the staff in the cart and left. Very disorganized store. Canadian tire is going to crush this company. Store disgusting and dirty like a flee market.
Great store, lots of variety, bought a santa suit for my 17 year old son , he loved it, well made suit!!!!!
It's ok. I have had a few questions the last 2 times I was there however no one could give me a straight answer.
Large store, LOTS of variety!
Lots to choose from
LOTS of stuff! Friendly helpful aervuxe.
This place has almost everything you need for an amazing party! For any occasion. I ordered a bunch of stuff for my daughter's 3rd birthday recently and had 3 separate purchases. They made sure everything was together for me and helped me with colour coordinating her balloons. They allowed me to pick up my order 2 days before her birthday and return the day of to get my balloons so the helium was fresh and they would last
They got everything you need for a party.
Every Year it is tradition to get a special balloon arrangement for My GrandDaugher. The service is fast, efficient and pleasant. The prices are reasonable. It has been many years that We having doing this tradition.
Love the new changes to the store
Rude staff and complicated ordering process for balloons
Wonderful selection! Great prices. Staff could be a little more hands on and a little quicker at the register but overall great!
Beautiful decorations for my daughters birthday.
I had a hard time finding what I was looking for and I couldn't find staff on the floor to ask questions. Then the were only 2 people in line ahead of me but it took a long time to get the line moving. (About 10 or 15 minutes. Yes, I actually timed it because I had somewhere I needed to be.) I find the prices too expensive here. I will only come here if I cannot find what I'm looking for anywhere else.
My balloons didn’t even last the night, also staff are slow and not tentative at all lately
For the price you pay here for dollar store quality products. they only have 1 person working a till and have to wait over 30minutes in line to pay for something.
Great prices and lots of variety.
I ordered a Halloween costume online for my child, but it has yet to clear my payments, let alone begin its transit. It's been about a week now. I have discovered from other shoppers that purchasing online took over a month for their parcels to arrive, and didn't arrive in time for their child's birthday. There's no mention of the ridiculous length of time in shipping while going through checkout. It looks like regular 7-10 day shipping, or express etc., but nothing about a long payment processing wait. It couldn't have been my card, because it worked fine at other online locations later that day and since then. There's a possible Canada Post strike that will be decided in about 10 business days, and since I chose the 7-10 day shipping option, I decided to attempt calling their customer service number to see what had happened to my order, but it's automated and once I finally found the selection that I needed, it informs me to try the website for more info and ends. But the website is what directed me to call the "customer service" number?? It's not worth it. Don't purchase unless you don't care whether you wasted your child's time and money, and having everything arriving completely late.
Unfortunately put the order in 4 days ago supposed to be ready for 9:30 a.m. They had lost the order. The staff was quick to make the order to get us out.
Have all your party supplies
Manager was rude And dismissive of comments in regards to products not having pricing out for customers to see. Manager basically said too bad. Save yourself the 30 min hassle of trying to checkout and just drive to anything one.
This is closest part city we have. We visit whenever it is a birthday or when it's any other event. Lot of variety they have, we always found what we went looking. Pretty inexpensive too. If you are planning for a Kids Birthday you can get lot of return gift options which won't break the bank as well.
Best employees
They have everything you need to party, just a little pricey for some things
Cashier might be a robot
Great for party decorations! Got my little girl's first birthday stuff here
Costumer service is worst, i have ever received. Front counter staff is rude and arrogant.
They sell party stuff here
The employees are very willing to help you find what you need. They are really helpful!
The cashier Holly at Dartmouth crossing very rude to my wife. Never going back
Great staff and service
U find everything for kids party
Great place
Great
Multiples of Everything for Any and Every occasion! And More!
Worst customer service. Incompetent staff at Scarborough Kennedy Commons party city and online. I purchased a Halloween costume online on the morning of Oct. 2 for pickup in store. I checked the tracking and it said it would be ready for pickup at 12 pm Oct 3rd and I shouldn't come to the store unless I get an email confirmation. I hadn't received a call by 1:30 so I called the store and someone at the store named Farida rudely told me to just come it should be ready. I asked her if she's sure as I didn't want to come and it wasn't ready. She sighs like I'm bothering her and she put me on hold only to come back and tell me there is none in stock so they'll refund my card in 48 hrs or longer. So online showed 18 available and all of a sudden there was zero. Was anyone ever going to let me know this if I didn't call. I am so unimpressed with this experience. I'm so upset right now. I asked for her name and she asked me why. Then she finally gave it to me and also told me her manager's name is Alisha. I am attending a costume party and it's Halloween themed and 25 of the guests are going to party city to get their costumes and I just want to tell them don't bother because of the bad customer service. There is a very don't care attitude and just seems that the customer doesn't matter anymore. This is why folks probably shop at Amazon so they don't have to deal with rude staff. Sorry this is so long but customers need to be aware. Party city please don't respond to me with you generic responses for me to call you. If you actually want to make things right then you should contact me.
Went here to party supplies, staff are so helpful. My sons fist birthday...not sure how to proceed, great helping staff...Thank you
Location is clean and staff were friendly. I like this place very much!
Nice place to grab party supplies or just for any holiday occasion. I wouldn't recommend going a few days before any holiday due to the amount of people coming last minute for some items.
I love shopping here for costumes and party supplies. Tons of selections.
Great selection for every occasion. Very helpful friendly staff
Good place
Staff was friendly and helpful. Their prices are considerably higher than the dollar stores, but selection is bigger.
Not well organized
Fabulous store for your party items
Won't go back. There checkout is set up so stupid it's laughable.
The staff was super amazing and helpful!!! The prices were great!!!
I bought an inflatable t- rex for Halloween and the fan is loose so it won't inflate. Terrible waste of money.
Ok. Service good, onion rings good...I had a hot dog...bun was rubber - couldn't eat it, milkshake was ok....but Broadway Cafe is waaaaay better!
No helium for balloons ☹
Everything you need to plan something perfect!
It was good. Pretty good selection for the outlet. Cashier seemed to be going through something and not the friendliest but all good.
Always a fun place for birthday supplies and needs
Helpful friendly staff
Staff are very helpful and they bring your order to you.
Went looking for a particular item that we saw online. Place was really busy but asked the lady at the balloon counter if she could point us in the right direction and she immediately knew where it was and got it for us. Great experience.
Good assortment of party supplies.
Awesome selection of stuff for any kind of party!!
When I went here they didnt have what I was looking for. But staff was busy restocking.
expensive not good
How does a party supply store run out of helium???!
Went above and beyond. Was looking for Fog Fluid.(I guess a Halloween item). Girl took the time to go find it through stuff packed away. Thank you so much..
Great staff a bit pricey but have what u need
Lots of great party supplies plus a multitude of items for all holidays
Literally has friggen everything!
Had a great experience. Went in for a couple of balloons. The staff were very helpful. My only issue is that I tried to call and order ahead, but nobody answered the phone
Amanda was very helpful
I do not recommend this place at all. The “manager” GEORGE was very rude and did not even want to help. He kept shutting us off when asked about the costume we bought with no head mask. My son was very disappointed and this guy GEORGE refused to help us out. Very lazy and very rude!
Fun place to shop. Some items are a little pricey.
Fun place to shop for all your party needs
Great selection and staff
Didn't have a lot of retirement stuff and the service was very slow and no one took to find you had to look around the store to find an employee was not a happy camper so I rate them at 3
Great spot for all your costumes, just be early.
Everything you need to find for a party.
Staff was helpful but they no longer blow up outside balloons cause of Covid which is ridiculous
Got all our party favorite things
Excellent
Great place for party stuff, huge selection!
They have everything
Does anyone work here? No one answers the phone
Nice place but busy ????
Returning online purchase and did a little shopping. Aaron was fast, effective and friendly. Will definitely be doing my party shopping here in the future. Was pleasantly surprised by the awesome service. Aaron deserves a raise????????????????
Only 2 workers couldn't get the help i wanted they were both on cash .
Great place for planning parties, especially for small children
They are friendly efficient and on time
Great service and prices
Great stuff Found what I needed. Good Prices
Wonder full collection of party stuff. One stop shop.
They were out of the colours I needed but found other things instead
Great service!
Great selection, and very friendly and knowledgeable staff
Everything you need. I went with my mom for my best friend baby shower and wow, our gifts blew everyone away with their Check it out. This is where you get that stuff you always wondered where to get for gifts, parties and decorations.
Lots of stuff in it just not what I was looking for
Was good but some party themes they don't have ..I was looking for my granddaughter
A little over priced.
DO NOT ORDER ONLINE. I made a purchase a few weeks ago and it never arrived. I phoned them today as my daughter's birthday is on Friday. They told me the shipment was sent back at customs. No one informed me of this until I phoned them. I now have to scramble for party supplies. For the extraordinary shipping costs they charge, you would think they can get this right. DO NOT WASTE YOUR TIME OR MONEY HERE.
Great place any celebration shopping wide variety and great deals
Ask for Doug - he knows his stuff!!!
Staff are overworked
Not bad eh
Amazing selection and good prices
loved it
Gave away our order to another customer. Offered to redo it on the spot but messed up the colors of the ribbons and balloon from original order. We had to accept it as is since we needed to be at the party soon. Was not offered anything for inconvenience. Great store otherwise but lacking in the order management.
Good shopping and different party stuff
Went to this location because the website said they had stock of a few things I was looking for. Apparently that store never had the party themed items I saw online. Staff were still as helpful as they could be.
Great selection but poorly laid out, making it very cramped
they have it all
We found stuff we never thought we'd fined!!! But no seemed happy to be at work. Maybe it was just a bad day....
Great selection of party stuff...
Great, friendly service
I regularly shop at Party City for all events, and generally the service is great. What I look for is always in stock, the staff are courteous, friendly and accommodating. However, I completed an order online for Curbside pick-up, and I didn't receive what I ordered. When I brought this up to the store, I unfortunately was met with "sorry, that's not what we see on our end". Regardless of what it shows on your end, on my end it shows that I ordered xyz, and paid for xyz, and therefore must be provided with xyz. I offered to prove what my receipt shows, but I was told too bad, please complete another order. Not happy with this recent service.
I had a bad experience today at this location with the store manager who was working on Saturday around 4pm. Instead of helping us to solve the problem, she is saying that it is not their fault but us. We bought many balloons and the helium gas tank to fill up. We didn't know that they are offering free helium service for balloons. We spend $40 for the tank and it filled up only one big balloon. So we bring it back for either fill up the helium or refund. The manager said because we already used so there is nothing she can do. I think they have to told us for the free helium service when we purchase the helium tank. But no one told us so we purchased it. When I asked her why no one told about the service but she is saying that why they have to tell us because they don't know what we are doing. If we knew that they fill up the helium for free we wouldn't purchased the tank for $40 to fill up only one balloon.
staff are super friendly there and help with ideas and themes.take the time to spend with you even when it's super busy.A must go to place for any celebration
Good selection but filling balloons with helium may cost you a small fortune
Some of the associates were friendly but some were not.
Tried calling to check stock. Phone listed rang for a solid 10 minutes. Of corse when I went there, there were none left. Extremely poor customer service.
Great place for your party needs like balloons, plates and any decors. From baby parties to retirement parties. Helpful and service oriented staff. Very positive experience.
Nice staff but a little pricey
Not so good customer service. Not greeting or acknowledgement unless I was going to pay and I was in there for 45 min.
Worst manager ever
Selection wasn't bad, but it took a long time to checkout
Perfect staff during these trying times!
I didnt know they dont accept walk ins for helium balloons close to closing time, but i needed the balloons for the night. Thank you Alexia for filling up our balloons!!
Friendly employees but very slow at cash. Understaffed.
An employee at the ancaster site was very rude close to closing time, raising her voice, warning us several times that they were 2 minutes until closing. when i put a cane back in the wrong spot accidentally she started saying aloud “we close in 2 minutes and just cleaned the entire store but whatever” right to my face. The other lady and boy were very nice and helpful tho telling us to take out time.
Nice staff easy to find what your looking for and helpful staff when questions need answering
Great store! One stop shop for party supplies and costumes. Saves the day when looking for supplies for kids activities. Would always visit again.
Good place knowledgeable staff
Amazing experience they had exactly what I needed
First time visiting and wow! We had fun! Wish this place was around when our children were small
Not a very good selection of anything. Don't know why its joined onto another store. Had to go to a real party city. What a waste of time.
Price are decent and lots of options.
Helpful staff.
Paying customer, that they refused to let use the washroom today. Classic Covid excuse. Come on party city!
So fun to shop here!
Everything you will need
One of the largest in the city heads down! Great selection for all the themed events. Has a huge selection of foiled balloons and bundles that are offered. Also a great place if you are looking to keep to a colour scheme. The pricing is sometimes cheaper than the dollar store (ie. Plates/cutleries for small crowd). Candy for goodie bags is not recommended here as its 10/$1!
Bad customer service, employees have no respect and speak with harsh tone
I bought a helium tank for balloons. Box said 16-24 hours for latex balloons. We specifically bought specialty helium balloons for our birthday and it was the last thing we did before we went to bed (1 am). We woke up early this morning and all the balloons were on the floor, they didnt even last 7 hours. When we called Party City, they gave us the run around and gave a bunch of excuses. It was clear they were not going to help us or refund us in any way. We will be contacting head office over the poor customer service as well.
Terrible customer service. Waited 15 minutes in line, one cashier on & a manager buzzing around. Paid for my items spent $150. then told I need to wait to have 2 balloons filled with helium as the cashier needs to serve the next 6 people waiting in line first. Really?? I asked to speak to the manager "Brian" was his name. Explained the situation & looked at me as if I had 2 heads. He said he could fill the balloons but was busy with answering phone calls & other customer inquiries. Am I not a customer? So frustrated! Should a manager not be trained in all aspects of the store, to hop on cash when busy or able to fill the occasional balloon? Wow!
Huge spacious store. Tons of everything!!
Very nice colorful store lots of choice on there product. And the woman taking care of the birthday cards etc... does a very good job.
Such a large store, so did some wondering. I called in for a costume that was limited in stock and they were great about finding it and putting it aside for me.
Service great as always
Store was fully stocked, things were easy to find. Staff very helpful. Easy access and parking.
Good and friendly staff. Great collection for party needs, easily it can be your one stop shop for party decorations, disposable cutlery, return gifts, fun ornaments etc.
Great. They had everything we needed.
Quick and friendly staff. Very helpful.
Love this store for all different partys
Very disappointed with the lack of candy. Usually there is two carousels full with different options - only one and only 3 or 4 candies to choose from. Lots of great deals on other merchandise and a big Christmas selection.
I found the manager very rude and unhelpful. They do treat people with no respect. You would think they wood be nice as it’s a newly opened shop they want to bring new customers in but unfortunately not. Instead of being welcome you’ll feel like an intruder that’s only disrupting their day. I prefer to go elsewhere
Good collection of stuff for parties
Great customer service from the little blonde cashier to the nice manager named Ryan.
Awesome place. Order your balloons ahead of time.
Friendly staff, one stop for all your party needs.
.Endless party supplies
I went there for my son's birthday to find disney characters they didn't know what i was talking about everything was over priced the sales associates were no help at all they didn't even pay attention to none of the customers
Went to the store in Nanaimo B.C. OMG people this is the party and then some store. They have everything and anything you can think of. For all occasions big or small they will have what you need to make a party a smash g success. People this is a must see store. Got what we went there for.????????
Lots of different goods to throw a great party if u are that way inclined
Clean, organized, friendly, and affordable.
Knowledgeable and courteous service
Staff were very helpful at this location.
Good prices and selection. Mediocre service.
Good variety of items
Everything you need.
Lots of stuff good prices and helpfull people
Great place to get party supplies and huge bags of candy for decent prices.
Favorite store . Very different items here . Grinch pajamas for kids and adults supper cute . Staff are very helpful
My friend and I were here and we found each a costume for an outing we're both going to. They have a great selection of costumes and so many accessories. And decor as well. Adults and kids.
Pretty cheap prices and staff is friendly. They are understaffed but I think practically all of north van is the same way. Typical party store. Has pretty good variety and easy to navigate.
Got Helium balloons the night before i needed them. Went to setup in the morning and they weren't floating anymore... such a waste of $$ and huge fail..
Great place!
I'm so sad.... it was such a busy hectic day.. as 3 year old birthdays can be... and in all the confusion we forgot to grab the balloons..... well I just happened to be at save on next door and remembered about them. It was 20 minutes after closing but there was a worker standing by the entrance cleaning. I knocked on the window explaining I got my balloons and had my receipt and if he could pass them out the door. I was turned away... Disappointed to say the least. I know it was closed but he was right there and could've easily passed them out the door
So many options!
Not that the staffl
Too expensive
Fabulous for all your party needs
Only complaint is they seemed to be understaffed. Only one person working the cash and answering the phone at the same time.
This place is huge. Amazing selection but understaffed. Don't buy any glow Sticks from this store, I have purchased 2 packages here and not a single one worked. Better to go to a dollar store for glow sticks, cheaper price and they actually work.
Staff person was very helpful and friendly. They had everything I needed for my wife's birthday party. Not the cheapest place but convenient with everything under one roof.
A well organized and decently stocked location with friendly employees. We came in on a surprisingly busy Saturday morning and the employees were doing their best with the resources they had. The store is well organized and clean.
Great store for party stuff...lots of balloons all sizes...costumes...holiday decor.
Love this store , has so much so much.
Terrible customer service and no professionalism! Contacted the manager to complain and the excuse was a new employee! Why the hell let untrained employees deal with customers!!? Not worth wasting the money for merchandise that can be found cheaper elsewhere
It’s Sept and I came in and asked for Casino decorations and got “sorry it’s all packed away for Halloween”. No offer to help, pretty bad customer service, just a shrug of the shoulders. C’mon guys I understand that Halloween is over a month away but at least offer to bring the packed up decorations out of the back to help us out. They weren’t even busy at the time I came in. I want to buy your products (that are in your store) and you didn’t even care to take my money, I can’t believe this!?!?!! I specifically chose your location bc it had a lot of what I was looking for compared to other Party City locations.
So many balloons! Everything you could think of
Wow
Very large selection and itemized
Great selection of party supplies. Great prices. Make sure you have enough time to go through their vast selection of products.
Always a great place to get themed party supplies
Everything you need to make a great party is here. Kids birthdays and grownups parties. After Halloween bought some amazing costumes for both myself and my kids.
Great selection for a party store. Currently affected by the helium shortage, so unable to inflate balloons- more likely to happen at more places soon. Prices not clear on some items, but most are a good value. They have some value cards which are great.
They have some neat things. Staff is hard to find and sadly they didn't have the specialty party items I was looking for. You always have to wait a very long time to pay because there is only one cashier and they are filling balloons. Nicer quality items than dollarama but expensive.
I've never been to a party city before. I couldn't believe the amount of items that were available here. Definitely check it out if your looking for any party favors.
Excellent place well managed and maintained with good customer service!
You get everything thing for hosting a party. Nice variety.
Very busy. Not good for last minute Halloween shopping. Everything sold out.
The store felt like a cross between a party supply shop and a dollar store. Some celebration items were reasonable while others werent. During my visit I only saw a single staff member. I discovered them near the back of the store stocking shelves Felt a little odd to walk in and not see and staff. The staff member was polite and asked if we needed assistance.
Great place for party stuff and costumes
Just left party city moments ago. I would have loved to give a five star review because the level of service we received from two young ladies and gentleman, were outstanding. Them alone they are five star. On the other hand the older lady working there now is kinda a brute, she maybe driving customers away with her negative behaviour. She harassed the other staff right in front of customers. Totally disgusting if she happens to a supervisor or manager. No level of professionalism on her part. I do wish the other employees are treated better in the future. No employee deserves to be talked too or treated like they are below another. To the professional employees there, KEEP UP THE GREAT CUSTOMER SERVICE! You are appreciated.
Lots of selection for halloween!!!!
Found Everything and more ☺️
Very expensive
The employees working at this location at this very moment have terrible customer service and they told me the wait for balloons would be 25 mins at 4:00 it is now 4:45 and we’re still here.
I see ppl complaining about waiting in line. And waiting for balloons, staff not being helpful. I totally get that. Look around and see how understaffed they are, then call the labour board on behalf of the staff. slavery is a crime in Canada. Some of the retail stores use the staff as slaves. Give the staff grace. Call head offfice I give most staff 5 stars. The head manager “bill “of this store however would get -50⭐️‘S.
Good
Great store. Big selection. Friendly staff.
Little but pricy but good products for party
In the past I've visited near Halloween and felt like it took hours to have an associate order my costume from the back. This year, despite all of the dozens of people I was contacted within minutes and the costume was ready for pickup shortly after walking to the back of the store.
preordered a birthday balloon package. Was prepaid and scheduled for a specific day and time for pickup. we were emailed an hr prior to pick up that it was ready to go only to get to the store to find out it wasn't ready at all and no logical reason was given. The 1st employee just shrugged his shoulders and said I dont know why it's not ready and walked away. the 2nd employee stated again it wasnt ready and they would start working on it soon. When they finally started to blow up the balloons and began to put the order together , it was the wrong colors and numbers?? Neither of the employees involved apologized for the 45min+ delay, nor did they seem too concerned. we understand unforeseen delays can happen in business, but it's the manner in how this situation was handled that was disappointing. Great store, but service/training needs significant improvement. a 3 star rating after this customer service experience is being generous to say the least.
Party city is a great place to find items for both DIY and premade costumes, or anywhere in between. I searched for a few hours before finding just about everything I needed at party city.
Walking into the store I asked the cashier where the artificial spider webbing was located. She just pointed to that side of the store. Never said anything at all. My adult son and I went looking around the entire store and found nothing. I mean literally nothing and nobody!!!! Nobody else working so I could ask again. The store was so depressing and even tho the lights were on it seemed dark. We were so disappointed we just left. I have never felt any thing like it before. Just a very strange store. I won't go there again.
Great selection! Perfect for party or costume needs
Store Management needs to streamline their process of helping customers especially at the last minute Halloween shopping. No matter what- ppl are going to come to you at last minute. Your employee safety gets at risk. The store manager was yelling at customers .. asking them to be civil or they can go out.
EXCELLENT!!!!!
The girls were amazing! Had all my balloon bunches done beautifully in minutes..they had everything I needed except for 75th birthday.. had 70 and 80..but they did have things so I could improvise
Very friendly and helpful staff.
Staff is very friendly and have great selection of items and themed party accessories. However, the variety of foil balloons available is immense. Note that you may have to book a pick-up time for the foil balloons as the demand for these are quite high.
Great place for all party needs! Everything I needed to decorate for my moms 50th plus got super cool helium balloons
Great supplies and a huge variety of colours and costumes but it can be very very pricey. Be prepared to empty your wallet
Great party supplies - balloons, decorations, loot bag gear, costumes, etc.
Good service and I loved their pre order balloon service, so you dont need to wait for long line up on the weekend
Very helpful staff at this loc
As per online order , it is mention curbside pick up /drop of at the car, but the store manager refused to do curb side drop off and ask to come next day for pick up ! !! Complete rude at front desk and ultimately you have to pick orders inside and wait.
Well stocked. Covid protocols in ace
Have everything you need for all types of party from your 1st birthday to all ages. And all types of costumes you could imagine and then some.
Incredible inventory....helpful staff. Reasonable prices
Outstanding customer service. My kids halloween costume order was cancelled 1 week before halloween from another vendor. I do not have a party city in my area, I called this location first. They had the same costume, same price, and shipped to me the same day. Shipping costs are very well priced. Definitely my goto store for Party city (as I dont have one locally) Thanks again to the staff, and their great customer service.
Low on inventory, could not find all the items that I was looking for. Much better variety online although US site is way better. Plus when I tried to check out of the Canadian site, it was converting the value from US to Canadian dollars but I was on Canadian site the whole time. Weird...
Leanne was very helpful on Saturday with my balloon order and to help with other things I needed she called other store to find items that were not in Stock very kind and patient even when busy thank you
Ordered some items online for curb side pick up. Ordered late one evening and it was ready early next day. When I arrived I tried calling the number in the sign out front many times however kept getting a busy signal. Eventually I was able to get through and my items were brought out immediately I would definitely order for curbside pick up again
I found everything I was looking for
Customer service staff was horrible.
(Translated) Excelent service (Original) Exelente servicio
Has everything you need for a party. Similarly priced invitations as Walmart but with way more selection!
Friendly staff
Had everything I wanted for my daughter's birthday
Jacob was very helpful when I went
Great for people who never grew up
Good stock, not super expensive either! Got my Batman costume for under 40 bucks.
They sell products that make people's occasions more vibrant and joyful. But it doesn't reflect in the staff's sales approach. Manager is extremely rude. Will never shop here again.
Very friendly and helpful staff!
This store is very disorganized. Stuff is placed all over and the scanned prices sometimes don't match the price tag. Also, you wait forever at the cashier to pay for your purchase.
Service was ok
Most of the time they have what you are looking for and some time they have more
One of the great store in Prince George! An amazing selection! The store is so pleasant to shop in and well decorated — very friendly and professional staff.
They have all kinds of party stuff. Kids mainly love it. Staffs are good.
Excellent customer service
Good choice for costumes
Good customer service. Nice atmosphere. Manager is very friendly. Good quality stuff!
Poor service.great party balloons but overall too expensive.
Huge selection
Great spot with everything you could need for a great party except the food and drink! Not only can they provide for your needs they can do it in a wide variety of colours.
Ive had decent experiences here in the past but a while ago I went to get my daughters birthday decorations and I asked for a piñata and waited for 10 minutes, its understandable since it was busy but a tall lady with bright dyed red hair (unprofessional) was very rude about me asking a second time for the piñata. She rudely said "just hold on" with an added "..wait..." under her breath and then rolled her eyes and continued cashing out people with an unfriendly attitude as I stood there and waited for another employee to help me. I felt disrespected, this girl needs to learn some manners if shes going to work anywhere!!
I dropped a 100 dollars and 24 hours later the helium balloons were flat. I will definitely never go back there.
Lots of selection. However the staff here are not very nice or accommodating. If they trained staff in better customer service skills then they would be a 5. I observed a very unfriendly conversation with staff to a customer and before that also had an unfriendly staff assist my friend and I. Also... They turn off the lights on customers before it's even closing time.
Insanely long wait. Very disorganized. Crazy expensive
Great staff...awesome store
If you call the store no one will answer the phone. I called to ask if the certain balloons I wanted were in stock. The employee ensured me there was lots in stock. I went in store to have them tell me they didn’t have them in stock. All the staff look like they are not very happy to be working there. No one goes out of their way to help you. Used to shop here often, won’t be coming back.
Always love going to party city, the staff are super helpful.
Great selections and helpful staff
They had what i needed.
Love this store. Balloons costumes candy decorations and more.
This place is pricey for decorations but they do have many options. One of the guys at the front desk really hates his job. So monotone and not personable at all.
Really nice clean layout. Ladies were quick to come help. And I appreciated that they let you take costumes out to look at them before purchase. Very happy with my experience
Always a great time. Lots of selection. Surprisingly reasonable prices
Fast and friendly staff with good pricing. Shout out to sunny he was great! Fast friendly and good at his job and probably served 4 people to his coworkers 1. I dont know what he makes but thw kid deserves a raise!!! The only negative is the checkout line. It is very unorganized and you really have to be watching for your turn as people are running everywhere around you and there is very little direction.
Crazy amount of stuff for parties. Loads of different balloons. Costume stuff as well.
They have a great selection of party goods. They always seem to have some sort of a promotion on their paper goods.
They literally have everything I have needed each time I go there for party supplies. All occassions!
This is your 1 stop shop for everything party! I absolutely love going to party city they have everything from costumes to tableware to loot bag items and for EVERY occassion! They are all organized be theme and color which makes it super easy to shop and get inspired for your next event! Its pricier than the dollarstore on some items like tableclothes or napkins but the quality is 100% better. Highly recommend a visit if your planning anything from a birthday to an engagement party or even a holiday gathering.
The variety is amazing and the prices are reasonable.
I love the variety of stuff there ???? some prices could be a little lower!
Good variety. Kind of expensive but good quality items.
Great
Every time I go in this place it's like no one is working. I simply needed 1 game (pin the tail on the donkey) and it took me 8 minutes to find someone to help me. When I got help, she said over there in the next few rows. When I got to the counter to pay, I waited 17 minutes because there was one girl, who was filling balloons, cashing people out and doing what ever else.
busy place ...
Many things for parties, many party topics, happy birthday, etc.
Great store. So much to look at. Good for costumes, props....
This store is amazing! Easy to find what your looking for. Good prices. Staff is very welcoming. My new favourite store for birthday decor and more!
Your go to place for wide selection of party supplies and to get ideas for themed events or parties like concerts, sporting events and of course parties.
The staff is so helpful and ready to assist! The store allows for easy social distancing, and has protocols in place to allow their customers to feel safe! They have a great assortment of party items, including gifts for all ages and occassions. Note: if wanting balloons, pre order online even for instore pick up, to avoid having to order and wait an hour! (The online ordering for instore pick up states it is for next day service, but a customer rep will call and ask what day and time you want the balloons ready!) Very confusing: I received two emails before a rep contacted me by phone about my order.
Helpful staff, but overworked. They need more staff and debit machine is always down.
they have everything!
Birthday, baby shower, colour party, customs ...you will find all what you need there. Prices are sometimes a bit exaggerated. Today the kids missed the little kisses chocolates...put it back please.
Great place to find party treats of all kinds ranging from confetti to helium balloons to candy and decoration. Typically courteous customer service.
Really Expensive Ballons!
Great selection, good customer service.
Long wait times. Usually only one cashier working!
Great place to get decorations and balloons for parties.
Great selection, anything you could want for a party.
They have a huge selection of "stuff" that I didn't know that I could even have a use for.
.Great place for reasonably priced costumes. Friendly and helpful staff
I got lucky this time. Usually i spend a lot of money as the stuff is theme based so more pricey. But this week they had spongebob stuff 50 percent off. The new location is great. More organised. Employees are very friendly and helpful.
Good exp
took 5 mins to get help
Good service and great pricing
Lots of selection . Big isles
Helpful staff. Big selection on costumes
The collection was upto mark..
first time to a party city, totally above expectation, literally EVERYTHING here. we got our friend's bridal shower decor from here, affordable and helped ease the mess of planning. expensive for balloon inflation, $1.50 per latex balloon, but a lot of balloon bouques come with free inflation. overall a great party planning option.
Soooo much stuff there.... The ideas that you can get for whatever event is pretty impressive. Colour coordinated candies and the like make this place somewhere that you may end up leaving with no ????
Not so impressed.
Tons of party deco stuff
1 person at cash and doing balloons... when asked her if she the only one working in store she said no we have more but did nothing to speed up ... worst service ever
I love this store, prices are reasonable but sometimes over the top. Very easy to spend a lot in there though
Pricey
Balloons deflated very quickly, garbage within 24hrs.
Only 2 ballons ? Usually good ?
Friendly staff, decent choice of goods, thumbs up!
Staff not so friendly, wait to cash out was long 15 mins and 3 girls behind counter waiting on one person. Four of us waiting in line
Best place in town for party supplies! Friendly and helpful staff.
45 min for them to fill 4 small balloons ????
Nice variety of kids toys & other stuff.
Good but a limited quantity
Wide selection of party stuff and tons of balloons. Good price points Some of the shelves are a bit barren and can be a little difficult to find stuff at times. Wonder if they'll implement the online guide that tells you what aisle the product is in store like they have at CT.
Thank you cilina for your help. The team was supportive for me and my family
Very inefficient staff. They need to know that it is a business and customers are important. If one person doesn't know how to blow up the balloon they need to make a decision quickly and switch with other staff who know how to do it. Totally poor customer service than any of the Toronto locations. Very disappointing.
Friendly & helpful service
Great selection for parties and Halloween costumes
Pricey but offers many party supplies.
Super awesome from customes to simple dinner parties. Reasonably priced and better quality then the dollarstore
Nice there to go when you got party at home
Great selection, great prices. Best place to go for Halloween stuff
Not a lot of stuff and few cashiers
Really crowded insane amount of people. Got our costumes, long lines but move quickly. Staff look tired but friendly customers service
Great
I had an awesome visit at party city. Employees are super welcoming, friendly and helpful. Would like to acknowledge a specific employee, Bailey. I witnessed Bailey deal with a difficult customer in the most transparent, truthful and in the most honest way as he possibly could. For that I think he deserves prominent credit.
Lots of supplies, a little pricey on some items but convenient that alot of items being in all 1 location
I have been going to party city for many years and i love all the Halloween costumes and decorations the best Halloween store in town thank you Party City!
I have never seen so many different party balloons in my life.
Found exactly what I needed. Some pow stock on certain items but understandable due to the pandemic.
We ran into a couple of issues with the balloons that are $12.99 busting on us before making it to the event. Both times they were understanding and refunded me no questions asked. One time I had even waited a week to go in and talk to them about due to my schedule and inability to make it there as we live outside the city where I bought it. Very impressed with their customer service.
I had a great customer service at Party City! Josh and the other associates gave me full attention in finding something specific I was looking for!
Very slow Cashier service....long wait for nothing...Management should take notice of it.
Ordered balloons for 10.30am... They were not ready when I arrived. Good selection for any party but can get a little pricey.
Awesome selection and friendly staff but we waited forever while staff prioritized people calling in from the people standing right in front of them.
Nice big store, lots of selection. My only complaint would be the lack of staff available to fulfill balloon orders and operate the till. They only had two people behind the counter and they had a hard time keeping up.
Didn't have much selection for Bachelorette party that wasn't pink.
Very nice and helpful staff.
Over priced but has a good selection
Sunday February 17, 2019 4:30-6pm. I was in there looking to speak to an employee and NONE were available after continuously walking in circles for a good 25min. I decided to line up at the balloon counter since the two cashiers were quite busy with a more than typically long line up. I waited there for another 25min and no associate acknowledged me but continued to pace back and forth helping other random customers who were not in line. One female with blonde hair was eating her candy or chewing her gum and did not bother to say she’d be with me shortly or anything. Another one her break and was not around to help. Two more were on cash. Four employees on a Sunday.,notice smartest idea. I was so frustrated with the wait time and service that I decided to leav and not waste any more time at this location.
They got everything you'll need for any event
Awesome Halloween decorations and costumes
The store was clean and organized. The only issue I had was a 4 hour wait to have 4 balloons inflated. Needless to say i went elsewhere.
Couldn't find someone to help me out
Found most of the stuff I needed. I noticed not ad much selection compared to other party city's.
Called and asked if they carried a particular item and her response was "I don't know, you'll have to come look." Drove across town and couldn't find it. The store wasn't busy but none of the staff acknowledged me. Big waste of my time.
This place has seriously gone down hill. They never have stock and the manager is so rude, I have witnessed him yelling at customers multiple times when I have been shopping my for my kids. All their best employees have left.
nice
Great people working there.
Staff was fast and efficient.
Excellent staff. Great selection at reasonable prices.
Huge selection of party items. There was a bit of a wait for the cashier - seemed weird to only have one working on a Saturday when the store was pretty busy. Not sure if that is just their standard? Was looking for a specific item as well and it was difficult to find an associate for help.
All party decoration cutlery costume you want for parties and Halloween you can get
Ok. I get they are over priced on just about everything. But glad they had what I needed.
This shop has almost all the items for birthday celebrations.
Staff are always very friendly and helpful when I go in! Great selection for party set up as well!
Everything you need or don't need! Love this store!
No bumblebee balloons. Really? It's a huge theme now for gender reveals and gender neutral baby showers.
Inviting staff
Awsome store, love the wide variety of products.
Nice store
Terrible customer service. Quite the array of products, but no employee willing to help you find what you are looking for. Management has done a terrible job of allocating tasks to employees (customers should be #1 I think....not stocking a candy container that's already 75% full), and a terrible job training them in friendly let alone useful customer service. The employees also seem perfectly at home to use highly offensive slurs in front of customers, without any regard for customers or for what constitutes politically correct language. Atrocious. Something needs to change.
All your party needs, Helpful staff
Has everything I ever needed! They also carry stuff I never even thought of. Lots of decorations for different ages and lots of different themes. A bit expensive though.
Great place for balloons
Great store, friendly service but alittle pricey considering you can get some things at dollar store.
Soo much stuff!!!
Good selection but disorganized and messy
Quick easy curbside pickup. Staff had order ready in half an hour, we picked up the same day. Balloon options and arrangement exceeded expectations
Great selection, reasonably priced! This is my favorite Halloween store!
Wide selection. Helpful staff!
Don't go if you're in a hurry! Very poor customer service. However, great selection of all your party needs.
Wish there was a location closer. Only one option for 80th birthday balloon so that was disappointed. Prices reasonable.
Worst place to get your balloons! They don’t even last 3 days. Cashier left us standing there waiting for the balloons to be filled with helium. She totally forgot about the balloons she put down and swept the floor instead of completing her job. Very poor customer service and quality.
Great party stuff ????
We went to buy my some a halloween costume that was in their wall and handed to us by a clerk. The cashier refused to sell it to us because it "wasn't available for sale in their system. " weak .
A great place to get ready for a party
Not the most helpful staff. The selection is not even close to that they have online. I called a few times to ask if they had a specific item that was available online in store, no one picked up. I went there and it wasn’t, so kind of wasted time. The piñatas they offer are available at any BulkBarn store + the plates etc. much cheaper and better at Dollarama. I say better because they did not have a good selection of paper cups—everything was plastic.
Good store but business hours aren't so good. Closes too early.
wow
Nice selection of different party favors for a 1st birthday we recently had. Had everything we needed which made it a convenient stop.
Unprofessional, poor customer services, unreliable
Lots of products, a bit pricy. Some things cheaper at the Dollarama. Went to inquire as to A when is their Halloween stock going to be out and B whether they sold Halloween themed shower curtains. Employee behind counter had no clue. I work in retail and personally I would have asked another employee or a manager.
Cool place for Halloween costumes and everyday party supplies.
Remembered balloons last minute on our way to an 80th birthday party and stopped in. The staff are very patient and gracious. 100% recommend ordering your balloons ahead of time but they hooked us up in no time and we were on our way! Amazing selection of balloons and anything else you could possibly need for all types of parties.
Great place !
I have had a small issue with my online order today and the manager went above and beyond to help me solve it even though she seemed pretty busy. The staff were very helpful too.
Certainly a lot of variety but a lot of merchandise very overpriced for value
Overpriced but the only option in the city for last minute shoppers
Had great prices and selection , bought helium balloon tank for baby shower
Awesome place! So much to choose from! Great service
Good store for party supplies.
I’ve always found what I’m looking for here and if they don’t have it in store the website delivers quickly too. For such a huge store it seems really clean and organized.
Store was under-staffed waited for someone to come and help myself and a few other people with costume picks, waited about 10 minutes. Went to look for someone and couldn't find anyone. Left with no costume. The cash out line was a long wait as well with other purchases.
Great for themed parties
tons of selection and awesome prices! they have everything i need for my kids' birthday parties and i know it's the best price.
The feel of happiness ????
Great store! A tad expensive.
Large store and can't fault the selection. Have shopped her for 2 birthday parties so far. Prices are a bit expensive, depending on what you are buying. Counter is often busy with very long lines, hard to find anyone to help you find something and if you do find someone they tell you where maybe you can find it and don't actually take you there to help find the item (since I'd already been down the aisle she suggested twice and hadn't seen them her telling me to go back there and look wasn't helpful). Overall: Would I shop here again? Yes, because they have things the dollar store doesn't. I will say that although prices may not change the Party City at Morgans Crossing was amazing!!! The staff there were super helpful over the phone (and picked up on the first ring?!), took the time to double check things while on the phone, put an item on hold for me and when we went in to pick it up it was quick and easy - very good customer service at that store.
Awesome - great selection and great customer service
Great customer service. CSR and cashier was extremely friendly and helpful!
Wow you having a party you say ?????. Check out this store any theme you can think of
Meh
They did not have any anniversary paper except for golden
Easy to navigate through
Decent Halloween store, but the selection could be better.
If you need party stuff
Always find a card for what ever occasion reasonable prices however not much of a mother and father selection
Little slow
Don't go there
Me and my friends came in for the Ramadan decorations, they were absolutely lovely.. And the people working there were so nice! Thanks.
They have a great selection and are really friendly and helpful.
Lots of deals and super friendly
Just stood in line for 15 minutes watching while three emplyees helped one person while the rest waited as one cashier continued to help the line forming in the store. Seriously !!!!!!
Good selection
Kid was happy
Amazing staff! Such a fun and friendly place to be in
Cheap products that are over priced.
Love this store .So many great things
Best party city , balloon orders take little longer
I bought baby gender reveal ballon online in June. The associate called me and remind me of helium purchase. However, I could not purchase helium online as it somehow showed in-store purchase only. It was before phase one opening, so the in-store purchase is not allowed. The associate offered me free helium and brought the inflated ballon to my car when I was in the pickup area. It's my first time to buy stuff in Party City. Great experience!
So much to choose from for baby shower supplies..imoressive
Always always have what I'm.looking for I also find it too be incredibly reasonable in pricing for 95% of its items!! All in all I highly recommend also always has excellent customer service I always receive help and am greeted right upon arrival
Big store, lots of stuff to pick from!
Lots of great stuff friendly staff
Amazing customer service! I went to get a gender reveal balloon and they only had the the ones for boys left. The guy there said he’ll try to make it work with pink cofetti if it’s a girl. It turned out to be a girl! They did an amazing job replacing the blue confetti with the pink! Much appreciated :)
Good place for those party ideas you didnt have
Usually have everything I need! Balloon orders are super easy to deal with too. Quite pricey. But if you can get things on sale it's reasonable
We ordered and picked up a balloon bouquet for our son's 13th birthday at 4pm yesterday. The staff member that helped us was very helpful. Took the balloons home and stored in a closet for his surprise this morning. Unfortunately 4 out of the 9 balloons are already laying on the floor. Phoned and asked if we could bring the bouquet in and replace the 4 and were told that they only guarantee for 8 hours! Person on the other end of the phone was indifferent and said we would need to purchase new balloons. Hmmm. Pretty poor customer service...
If you want dollar-store quality seasonal and party decorations that are overpriced, then go to party city. When I went there, I was completely ignored by an employee there who was standing behind a lit up till, she didn't even bother to look at me but could definitely see me, because i was standing right in front of her. She was talking to someone, so I didn't bother to 'interrupt'. Terrible customer service, (from my experience at least, I'm not saying every employee that works there is going to be like that.) and cheaply made, overpriced, novelty items.
Great place for kids, however it does become very humid in there, lack of ventilation. I’d advise getting a new pair of socks after. Pretty dirty floor. If it wasn’t for the kids smiles wouldn’t return. Price is reasonable .
Not too much to choose from so better to order on line
Tons of stuff.great staff.really helpful.ballons beyond expectations.fair prices.also tons of different costumes to choose from.
They dont tell you the prices of the balloons after helium for some reason. They give you a price then, when you pick it up the price sky rockets.
Tones of party supplies at great prices!!
Was ok. A lot of cheap junk
It has everything you would expect from a party store
Very awesome for a party supplies store
Pricey! I brought in an expensive specialty balloon the morning I needed it for an event, cost me $12 in helium and they popped my balloon and didn't bat an eye!
Well organized...easy to find what your looking for and very helpful staff when you cant!
I buy party supplies here
They have great selection of Halloween stuff. Great place to get horror movie themed items and little things too to add that little bit extra to decor. Only thing is be aware their hand sanitizer smells awful...Thank heavens I carry my own. I won't make that mistake again.
Bad staff...........did relly care.
Plenty of parking, had almost every thing I wanted great staff who is knowledgable and has great suggestions.
Called several times to ask if they have an item in stock as the store availability option on their website is not loading for me. Each time I called someone would pick up and hang up right away. I understand that this is a busy time of year (Halloween) but this is very unprofessional and just rude in general.
Every need of parties related items are fulfilled here.
Everything you need for every celebration!
Terrible service, no stock on many items, very long and slow lineups....do your shopping online if you can.
Its fun but a depending what your getting can be over priced
Rude manager
Great shop to buy items for a kids party, e.g. his/her birthday. Has a huge variety of stuff.
Love it
Little expensive, has the basics for your average throw together party
Such horrible service, spent 45 mins in store collecting party supplies and when I came to the counter to pay , one cashier saw me and still helped 3 customers behind me. I am sure I was noticeable and after helping those 3 customers he completely ignored us and yelled behind us that he can help other customers . Stood there for another 10 mins and left everything I chose on the counter and Walked out. THE SAME CASHIER SAW EVERYTHING BUT NEVER CAME TO HELP. Don’t ruin your mood coming here .
Ordered a mylar balloon bouquet, was great! My kid loved it! Great selection of party supplies, but the pyjama set i got was supposed to be a toddler size 4-6.... the pants were more like a 2T... if i buy any more clothing or costumes there, i will definitely open the package before buying it, to make sure the sizes are right... not the staff or the stores fault. The staff were very helpful and friendly! Definitely my go to place for party supplies!!
Save yourself the hassle and go to buck or two in grantham plaza! I bought 2 balloons because their selection is good. Several months later I went in to buy a couple more and get all 4 filled because the event was postponed due to Covid and the lady was rude and uncooperative about filling the 2 balloons I previously bought. She said she had to recharge us for the 2 previously bought because we didn't have a receipt and we could've bought them anywhere ....like where else has the same balloons!?!
Quick in and out
Great variety
A little pricey but ok, staff was polite
Best store to have theme parties. Would be the the world best if the prices were a bit cheaper. Still good to buy few things if low on budget.
Drove from Belleville store to kingston (they had more stock) belleville staff were great. Kingston staff were not helpful and seemed to careless. Customer assistance was poor (1 hr before close) staff seemed like they just wanted to get rid of everyone
Wow. A party planners dream come true. Everything imaginable to make your party a beautifully themed party. I was impressed.
Do not buy helium balloons from the store it is a rip off. To start I had bought a pack of 15 mile stone birthday balloons that were black gold and silver that cost $20 then to have them filled with helium was $1.29 each on top of that while the girl was blowing them up she popped a balloon and would not replace the one that she popped by the time we got home that afternoon and it was dinner time for the birthday party the gallons were half dead
Eric at the register was fun and attentive. Got what we needed for an upcoming party.
Good Choice of themes for all occasions
All items available, but its expensive.
One of my favorite stores! So many items in store with great selection and prices. The manager was very helpful with my sons birthday and he helped show me so many Paw Patrol items. My kids love the Halloween items and candy selection.
Will not return, layout to purchase helium balloons was not easy to navigate. Left without buying anything. A cellophane balloon...$14.00 ????. That's a HARD pass.
Amazing selection! Especially for treat bag loot! ???? Some things are a bit pricey, others great deals. The isles were a bit crowded with displays... overall a great place though for ANY occasion!
Cool stuff for Halloween and for all kind of parties
Lots halloween costumes friendly staff
Lines were too long, but not like service Ontario long
Love love this place. Always have a good time in this store. Staff very friendly
They have almost everything you need. Great service.
Way too expensive and not great service
DON'T EVER LOSE YOUR RECEIPT. Because this company has NO contingency plan in place for that to happen. You cannot show your ID / purchase Visa even. Such a gong show big box store. Will be shopping local from now on. Christina (manager) could only give me a generic website address and only knew her regional manager (she thinks) as "Tim". If I could give zero stars I would.
Great product..the solid. colored, helium., balloons died after less than 24 hours... the filigree white are still going strong 76 hours later... TIP.... Buy the transportation bag to take the balloons home in...we lost x2... "WITH " the bag.. But people without a transport bag, were loosing 4 n 5.. out of 10.. Staff very helpful with lots n lots of stock..@
So much to choose from!
I went here today was ignored and when I asked for assistance I was spoke too very rudely and told that I have to find it myself. Extremely rude staff I would recommend anyone comes here. I definitely wont be returning
Expensive but everything
Didn't buy anything because they didn't have what we wanted at the time. Which is not their fault because what my kid likes is hard to receive in Canada. But it's an awesome store.
Staff are rude and not helpful.
Party city has so much viariety and there staff are very friendly!! ????
Awesome service and great customer service. So helpful compared to my experience at the Burlington location this past week. Very friendly staff
So happy with the balloons and other random things we found here for our daughters birthday. Such a wide array of things in store for any party occasion. Will definitely be back! Thank you so much!
A small selection of costumes and staff that doesn't care for helping customers ! Next year I am buying online
Great and helpful staff.
My friend and I were out buying supplies for a Christmas party and no one ever said hello....can we help you etc. We found items we were looking for but some were so over priced we left them behind. We went to the check out and waited and waited for over 20 minutes. There were 2 cashiers and one was with a customer doing a balloon arrangement for them. The other kept looking at us but was working on someone else's balloon order. But never left to help us for the 2 minutes it would have taken. After 20 minutes we put our items on the counter and left. I totally understand that she probably had to get this order ready but we were the only ones in line and she knew we were there and we made eye contact several times and no service. Disappointing experience!! Not sure I will make the trip to go back.
Great selection of party supplies for every occasion. Halloween is coming & they have tons of costumes & party supplies for that too!!
Lot off variety from everythingwhat you can need for anykinda party, but pricey to get helium filled ballons
Wonderful staff, friendly and helpful. Everything was organized and each isle was marked clearly. I will return to this store instead of shopping online.
Rude staff.
Large selection of everything you need for a party.
By far the worst employees I have ever encountered with poor customer service support. Not worth the price for the way they treat you. Never coming here again.
If you’re looking to purchase balloons go else were. 1 line for buying items and another line for inflating them? Don’t really understand why the inflating line can’t be combined with a register especially if you’re only purchasing inflatable balloons. Consider combining them or allowing people to inflate them while waiting in line. This visit should have taken less then 5 minutes ended up being 30.
Need more staff!!!. Its not fair for one employee to do everything!
Be careful to check that items advertised on the web site are available in the store. A lot of what is on the web is only available on line-Frustrating!!
Excellent service
Poor customer service. When there is a problem not even the manager cares to resolve it.
Has a lot of stuff but again I took a friend who found some of what she was looking for
Friendly staff with great selection of party and Halloween stuff. Purchased costumes online and was able to return them in store without any issue
The stock was not the same as other stores. I asked for a product that was at my local store & they didn't have any nor did they ever have it in stock.
Different choices for parties and your family events.
I am giving this location one star this time around due to lack of customer service on the evening of Tuesday June 27th. Although store closing hours are 9:00 weekdays, they had locked their doors at 8:45 and would not allow me to enter. I was required to pick up additional balloons for our school graduation for the following morning...something that would have taken them 5 minutes to do. Three staff were watching me as I attempted to open the door. They continued to ignore me when I pointed to my watch. So I guess true closing hours are "whenever they feel like it!"
Great place for costumes and party supplies
What kind of party find it here
Awesome....got my captain America party gear....thanks Darrell ...I will be back for party favors and. Other goodies....
Gotta shop here next time for my daughter's b-day
Rude staff and sub-par customer service. I had bought 3 sets of balloons and called two days before pick up to cancel one of them. The day I come to pick them up, and get my refund, the cashier tells me she's only going to refund me the portion I was "supposed to be charged." So the original cashier didn't charge me "correctly" for the confetti balloons the week prior. How is that my fault or problem?? Shouldnt I be refunded for the amount I PAID FOR, not the amount they think I should have been charged. I didn't make a stink about it and the 3 of who were on staff just became rude right away with no explanation. Ridiculous logic. I'll go to a different location next time.
Was a really neat place to look around in. For party favours, you need to know your prices and shop around. Many overpriced $ store items. Staff was helpful and efficient.
The store was very good I have everythings for my son bparty.Thank you.
They were very helpful, I had some very last minute stuff to grab for the party and I was in and out in no time.
I had high hopes for discounts given the location and nearby outlet stores. I was a bit disappointed that there weren't many steal of a deals except for some out of season stuff (halloween costumes and limited accessories). Overall, this location welcomes you to another typical Party City starring absolutely everything you need for coordinating basic party decor.
I WAS VERY HAPPY WITH THE SERVICE AND THE HAPPY ATMOSPHERE AT PARTY CITY AND I WILL ABSOLUTELY RETURN.
Its nice to visit this store. We were looking for Eid decoration. But it was not thrre. They have free parking.
Customer service/cashier seems to hate her job. Having to try to blow up balloons and cash out people almost seemed to offend her. Manager was slightly better, but only slightly.
Awesome staff and a great collection of party supplies:)
Store is clean and well organized. They had what we were looking for in stock. Employees were helpful. This was my second visit and had the same cashier twice. Poor fellow seems to be just waking up from a 10 year coma both times. Unemotional, monotone and sleep demeanor. I don't normally comment on specific employees but this changed the rating from 5 to 4 star.
Party City has everything you could possibly need oh, it is very pricey but you can go there knowing that they'll have what you need.
Great friendly people. Never had an issue with my Ballon order.
Perfect place for party stuff, but it can be very busy specially in the weekend.
I love this store ! Literally has everything you could ever need for a party or event, 10/10!
Looked for finishing touches for Halloween and found everything I needed here.
Rating is based on service. Purchased a balloon bouquet and lost 4 balloons by the time I got home. Went back to the store and they were replaced with no issues. Karen and Lynn at the Sudbury store were very pleasant and helpful. A hassle fee experience. Thank you!
pretty good wish they had more themed costumes from older like 60-90's
The child inside of me was in complete awe. All I wanted to do was sit there and stare at all the candies and little toys. Lots of stuff for ANY party, plus costumes and accessories
Pricey but there is a huge selection
Horrible experience today at this location. Unable to fill outside balloons due to Covid, which is totally understandable, however we were told to drive to Burlington and they would do it for us. We ended up purchasing the balloon from the store and when asked to have it filled the lady was extremely rude. After observing multiple customers pick up their balloons and being asked would you like a bag, when our balloon was ready it was just shoved at us. We asked for a bag, the same lady rolled her eyes, said it’s $1 so do you want to buy one? Why wasn’t a bag offered at checkout moments ago? Why the extremely hostile attitude from someone working at a PARTY store. Not our first experience at the store that hasn’t been the greatest, but it certainly will be our last. We will not be returning.
Stunning visual overload. But these guys have everything....jammed in one place...wow
Gotta say wow! First time I’ve ever been turned away from making a return that 100% adhered to the return policy. I had a receipt, it was well within 90 days, completely unopened/ unused and not a seasonal item as the back of the receipt clearly states. I was told since I purchased at a different store, it had to be return to said store. Perhaps it would be a lovely idea to update the back of your receipts. So happy to now drive an hour plus to return to said store.
Not very easy to find anything in the Halloween items! Normally, it's decently organized.
Friendly helpful staff. Everything i need in one stop.
Great service from staff member
Its a great place to carry out a new years surprise. Feliz ano novo
Husband went to get balloons today for my birthday. He picked out what he wanted then realized there was a huge line for the checkout then another huge line for getting the balloons filled. He said the store had more people then should have been in there. Shame on you party city for not following the covid rules. We won't return.
Well stocked with most party essentials. From birthdays to baby showers and everything in-between. A little pricey but great for those hard to find items
Love this place, and staff are nice too
VERY impressed with their balloon policy! We had a run in at my daughter's birthday with a balloon (big foil singing one) and a fan.... needless to say I ran back to the store quickly before she could see intending on buying another one and the girl gave me a replacement for free even though I clearly stated I was the balloon murderer.
Lots of product and great customer service. Prices are not bad.
Little expensive but majority of the kids party items are available under one roof.
Great selection for everything you need! I am big on Halloween and most of my shopping is done here vs Spirit Halloween Major down side is the manager has a major attitude problem. Any question you ask is treated like a inconvenience. My ignorance is your job security. Don't enjoy what you do, find a different profession. Sadly being a frequent quarterly shopper at this location it's not a "one-off" circumstance. It's actually turned into an ongoing joke between my wife and I. This manager is consistent - I'll give her that! Just for all the wrong reasons.
Varry helpfull place just ask and sone one will help find it
You won't find anything for your body this is the place enjoy everybody
Found everything I was looking for
1-Good guys 2- quit fast in processing your shopping 3- Polite and well mannered I would definitely recommend them
I love this location always clean , friendly staff and most of all you can find whatever you looking for easy .
Awesome party store
Well organized, easy to find what your looking for
good place
I hate to do this but...I found the staff ( with the exception of the young blonde lady) to be totally unhelpful. Wouldn't venture out from behind the cash and I ended up going up and down the aisles countless times to find what I was looking for ( that he told me didn't exist).Then got home to find out I had been overcharged by approx thirty dollars. .I live 40 minutes away..I'm not about to spend money in gas to retrieve $30 just to put it back in my tank. ..I am really disappointed this trip. I'll have to go elsewhere next time ..I even said "Thank you" on my way out..he said "yeah"...charming!
Lots of options in a range of colors Fun store
Alyssa , the individual who helped me make the balloon bouquets and also discounted me with the package even when I didn’t know there was a better price, she’s wonderful and deserves a raise , thanks for making this celebration incredible and I appreciate your kind customer service
Quick Service, the Staff is pleasant
Decent prices and good selection
Excellent we got all the balloons we needed for the granddaughters birthday supper peaple
Great service at this location! Lots of options, some items a bit pricey.
Lots and lots of party supplies and now stocking for Halloween.
Good service and product -lots of balloons and party stuff
Very good and friendly service, if you can find an associate to talk to, they are very busy around holidays and party time.
Everything you might need for a children's party, but on the expensive side.
Large selection
Great selections...pricey though
Awesome place to get supplies
Nice event store
Has a little bit of everything
Supervisor was not a pleasant person
It's good
Friendly staff and a fun store
They were great at assisting
Great customer service
extremely rude staff. would not not help
What a great place. Want to throw any kind of party for the hell of it. Then I can shop here.great selection for all ages and occassions
Great staff!!
Wow. What a dream.
Good lord of stuff
Fantastic! I had to cancel my daughter's birthday party today because of weather (an ice storm in April?!). When I called and told them that I wouldn't be able to pick up the balloons I ordered and paid for they said they would redo the balloons next week when i rescheduled the party. Free of charge! I know they already blew up the balloons so doing this, they would be at a loss!! Great customer service because I will tell people and will definitely be using them again.
They have everything you are looking for, for a party..
They have everything you can dream for a party. Some items are high priced and can be found at a dollar store.
Awesome
So much stuff. They have everything
found all i was looking for, for affordable prices. the reason for 4 stars is shimmer and shine costumes that were purchased were worn and dirty. had to return. but anything else was great
Should have no star.....Takes your email for spam and says it's for the receipt than hands me a paper one feels like innovation of privacy
Picked up 3 balloon arrangements last Saturday May 25th at around 11am. They were ordered 4 weeks before and were supposed to be ready for 1030. They had one ready that had a balloon that was supposed to be changed out when the order came in which I doubled checked in the store the week before. They were all apologetic and said it would only take a moment to put together. I didn't have the time, that's why I ordered them ahead! They scrambled to get them done. My Husband and I had to rearrange the balloons and cut the long twine attached when we got home. It was sloppy because, of course, they were rushing. Some of the balloons only lasted that day. This was our daughter's Engagement Party and this created a lot of extra work for us and time we didn't have to spare! Very disappointed since I could have simply gone to our party place in Hamilton but went to Ancaster because I thought the selection might be better. The balloons my daughter got for her bridesmaids in Hamilton are still up today, a week later. Shame on you guys!!!
We got some helium balloons there. Excellent selection. Lots of party favors . Games and everything you might need for a party for every age.
Good store to get your "one off" party needs. Friendly service.
Had to pick up a few things and got some fresh ideas.
I went dor some balloons fro my son's birthday. The line was moving fast until they ran out of Helium just when it was my turn. Hence 4 I will go back
Pretty crappy.
had what I needed, but cashiers were really grumpy, unpleasant and not helpful. I went at lunchtime on a friday and the lineups for balloons and paying were over 15 minutes long.
staff unsure how to open a door but able to close one.
I never write on google reviews - in fact this is my first one, but felt it was extremely necessary. The customer service at this place is a joke. Called ahead to see if they had a costume that was on their website because I was coming up from Squamish. Lady answered the phone and was clearly annoyed that I didn't have a PLU # for a Costume I was looking for and that it would take her way too long to find it without one... so I get off the phone and do her job by finding the #. It took me 5 seconds to find this number online, so SURELY an employee is smart enough to do this right? Wrong. Call back 5 times with no response, so am forced to drive 45 min from Squamish. When I get there, the same lady is there and tells me that the numbers I wrote down are not accurate... except they are because when she punches them into the computer she finds the costume, but says she doesn't have it. Thanks. For. Nothing. If you want a costume, go to Boo-La-La down the street. This place is awful!
Great place for decorations. I needed some stuff for a retirement party and found everything I needed there! Friendly staff as well.
Great store, great selections, great prices. Found everything I needed
I can’t believe the lack of customer service at this store. There were at least 3 employees (who were not busy with other customers just standing chatting) not helping the one person working the check out despite the line up and people waiting for balloons to be filled. When I worked in retail, helping customers complete their purchase/find items etc was the most important thing. We would also never let a line build up. The entire one side of the store was also completely empty I’m assuming for change of season.
Great store, very friendly sales people just really didn't have what I was looking for.
The worst online pick up order store. I received a confirmation email that my items are ready for pick-up. And when i arrived the store i have to line up same as the people that are about to look for a costume. Everyone in the line up thought that it is very stupid to pay online and wait same as the customer wants to window shop. The manager should be organized for pick up orders and new customer. Unorganized management
Picked up Cinco de Mayo decorations and an awesome hat with red dingle balls. Love it
Always find what I need
Always found something for different parties (masquerade, new year, birthday, etc)
Worst service ever. We went there for the first time to purchase balloons for a 16th birthday party and decided on a #1 and #6 rainbow balloon. When we went to the till to pay and place our order to be filled I was charged $77 for 2 balloons! Crazy, right? When we came back to fill up the balloons we asked the staff member about the price and told her we want a refund because $77 was extremely high in our opinion and others... Another staff member came up, grabbed my balloon and started to fill it. I said we want a refund and he said "sorry we cant refund you because theres helium in it". I said that's ridiculous and I didnt hand them to you to fill, you started filling them before you heard what's going on here. "Not my problem" was his response. So in the end, they gave us $20 off. Never going back! So rude.
Nice costumes selection!
Always able to help out. Great staff
If I could give them a 0 star, I would. Not only did they not pick up the phone when I called them multiple times for curbside pick up (why have the option if you aren’t even going to pick up the phone?) but they also made me wait in line behind everyone else who still had to pay for all their stuff when I had already paid for mine and it was simply just giving me my item. The people working at the cashiers were also rude and I would not recommend coming here.
Very good store for your party supplies
Wide variety of party supplies, especially in the summer. Good luck trying to find children themed party items in the fall. Either season, they're hella expensive.
Long wait times for helium balloon arrangements-which are reasonably priced considering earth will run out of helium by 2050. However, the dollarama quality stuff is priced hiked so badly. Good for last minute things if you‘re in a rush.
Has everything you need for a party but over priced. Could find cheaper at the dollar store or online.
Great store. Really well laid out and organized. The staff were really helpful and friendly.
Your best party store! You can find anything you need easily out of a fairly large size selection. Prices are affordable and staff are friendly and helpful!
Fascinating place to wander about with tons of fun stuff
Best balloons in the city
Great assortment, a little pricey. Friendly staff.
Staff was not very helpful when we where there. Asked for things was told didnt have , we looked around and found it yourself. Found staff lazy
Good layout has alot of stuff. You can move through the tills fast
Wait 15 minutes to pay for your balloons and then just as long when you come pick them up. One cashier on a busy Saturday morning. Why can't I just show my receipt and not wait in line when I can see and touch my order and have a receipt in hand?
The great thing about this place is that no matter what the theme (my little pony, minions, the good dinosaur, cars, etc) you can always count on them.to have the birthday decorations, balloons, plates, cups, lootbags, etc. Their prices are quite reasonable. Having said that, for popular themes the dollar store is likely to have stuff for cheaper too, but not likely to have matching sets, items in stock, or as much choice.
Very prejudiced and lazy staff, with the exception of the new phillipino girl in glasses and the tall girl with brunette/orange hair. Rest of staff very uninterested in helping and unapologetic even when they are out of stock of merchandise we asked for. 2 thumbs up for the WORST service ever goes to the tall African dude working there.... passes the a*hole exam with flying colors! This is the second time we go there but there will never be a third time.
I went back and they gave the mask never mind
Lots of selection, prices are meh but friendly staff.
Very nice staff
Pretty much everything you could want in a party store
Party on.
I get that Covid-19 restrictions are bothering many people and making them not in such good moods, however employees need to have customer service skills. These 2 ladies working on this day do not. 1 was assisting me then left me to deal with it alone. The next one had such a horrible personality. Very angry and aggressive. I walked out of the store. Not impressed!!!
Very nice staff! One of the cashiers ended up giving us a discount on our purchase which was such a nice surprise. She was very lovely, can’t remember her name though!
Terrible! Terrible! Terrible! Save yourself the headache and go to a different location!
Never been there
Excellent selection and helpful staff.
Great customer service
Everything you need and more!
Terrible customer customer. It was the first time visit , the customer service is bad.
Horrible service. Operationally you need a better system
Was great found what we were looking for my grandson
Loved it
Terrible ...bad customer service
Good for theme parties
So many useful things!
One of the worst customer service. I was calling Party City around to ask if they have a costume #453 because I went to Whitby and Ajax and they are out of stock. I also called so that I don't want to waste time driving over there store and end up they are out of stock of the item. After the greeting "Hi how are you?", she said to hold on for sec. Then she never came to me. I called again and I got the busy line tone. Very disappointed customer here. :(.
I was looking online for an wedding aisle runner and saw a white floral one I really liked. I called the location to confirm and a female associate who answered the phone was not very helpful. Off the top of her head she said that they didn't have it without checking. I asked if the store could order it in for me and she said "no". I then clicked on the icon and saw that there was two in stock and called back again. A male associate answered this time and said that the website is 50% right majority of the time but still went to go look for me. But instead of him responding back to me the female associate picked up the line agin and told me "no". Why have a website if the amounts in stock are incorrect or only have a 50% chance of being right. So much for your "one stop" location for all your party needs.
3 bad reviews in the last 4 week! Here's the 4th one. Your staff is rude. Things must be bad if people are actually making the effort to write a bad review about a balloon place. Hoping your staff can accept some training and improve.
Friendly service, good selection, easy to navigate
Good variety but some stuff is priced kind of high..
Online it said they sold covid masks, they don't.
Party City, your store will have lots of Barney themed birthday party supplies.
Customer service is getting better, changing up my rating
Amazing stocked to the hilt w everything
Wonderful selection of ALL party related items...and much more. Take the kids!!
Have tried calling over 7 times today concerning an order placed online and no answer since they opened this morning, Only half my order is ready and i live out of time to go pick it up. I get everyone is super busy right now but at least answer the phones.. Phones dont even go to a voice mail, just rings and rings
Love their seasonal decor
Fun stuff, but lacking in customer service
I just bought a bunch of helium balloon on July 31 from them, it was for my friend’s baby delivery ,she supposed to come back home the day after. Next day all balloons came down, some blew too, so I went there and explained it to the nice lady it seamed she was manager or supervisor , she respectfully accept it and gave me the new same helium balloons without charge me again. It was so kindly and respectable manner.
Great selection of stuff you cant find anywhere else
Great for themed parties and Halloween costumes.
for all your party needs! big location and lots of selection (go to other places for helium balloons though like Balloon King)
I love that we have a location in the south that is easy to get to. The selection of stuff is consistent and well stocked. Except for seasonal; that is either feast or famine and I find a lot of the seasonal things to be over priced. I also think that they are understaffed. Usually 2 people working but both at the front and no one to help in the aisles.
The service is really bad! Need to work on customer service.
Great staff.
Sees run down. Dusty and dirty. Floors need to be replaced. All the balloons at front door are covered in dust. Kind of turns you off from shopping.
Excellent service
Good for Halloween costumes and decor. Baking section constantly shrinks. I couldn't find sixlets here anymore and they used to carry alot of colours which I liked.
Best place to buy your party supplies
* My first and definitely the last purchase at this store !! The store don't even have half of the products ?! Like ... Really ?! I ordered 10 ballons a week ago; recived 4 ?! My pick-up time slot was booked for 11am ... had to wait an hour for someone to come out & give me my order !? Customer Service is the worse !! Would never recommend !! *
Everything you need to have a great party
Tons of colours and costumes for every celebration as well as plates, cutlery, napkins, balloons, Candy, gifts...etc.etc...
Friendly staff.
Has every party supply you could think of
Balloons don't last for more than a day. Not very happy considering the cost
It is a very big place, where you can get party decorations, customs and more
Alots and alots if Chinese made products
Bad customer service, older lady at the cash was rude and ignorant. Did not give us a chance to speak and only selectively chooses who she wants to help out (a tad racist). Workers are slow and unhelpful. Miss the walker road location!
Good service
Staff?? doesn't anyone work in this Giant department store? Our Balloon was Deflated after a few hours.......Much like the #9 in Miran X review & picture.
Disappointed. I thought that when Canadian Tire bought the chain that there would be improvements. The store was still half empty and many balloons were out if stock. There seemed to be more inventory at the Cdn Tire door across the street
Aisles were very messy and it was hard to find stuff. There was a very weak selection of halloween items when I visited. Customer service was good and the workers were knowledgable. Pricing was comparable to Wal-Mart but they have a larger costume and decor selection online.
Great place
Very good service
lots of party selections but staff was rude
Horrible customer service. Used to love taking my granddaughter here until today. Had a snappy rude young man at cash. Won't be returning.
Love this place. Really neat store and great for party planning. Got everything for my four year old's birthday party. It was a great party and the kids had so much fun.
Good selection
Called twice to ask about their products, the girl on the phone hung up.. not answering any questions. I’m sure “please hold” is not hard to say.
Can always find what I need for my events
Excellent selection of party ware
I couldn't find what I was looking for so I had to ask. The employee told me exactly where to find it. It was busy that day but i made it through the line quickly.
I found all decoration needed for the upcoming bridal shower of my daughter. Beautiful place.
I have mixed feelings about this store. It’s alright. Usually shopping trips are quick and easy. But I always try to go when I know what I want. You can never find anyone to help you. Today the store was absolutely trashed, it was disgusting. I don’t care what holiday it is there’s no excuse for the state it was in today. Kind of wish I had taken pictures. You could not find anything. Things were just tossed into big big snow for clearance. I think I found more trash then anything. I found one cool decoration but it was torn in a bunch of places and the power box had been ripped off. I asked the girl how much and she said it was full price even though all the Halloween stuff was on clearance and this decoration was pretty broken she wouldn’t give any discounts. It was kinda disappointing, I had some ideas for it.
Wide variety of gods
Best staff ever! They are professional and helpful! Kid loved there!
Very efficient system for Halloween costumes and if you're looking for something themed and they don't have it, then I'm pretty sure it doesn't exist!!
Bad customer service
Great fast service
Lots of options. Staff is friendly. Prices are pretty steep.
Friendly service
Looking for Casino theme and the shelves were ALL empty the lady at the register told I it was in boxes on the floor but wouldn't open it and when asked when they would be out she just said I have no idea!! Poor customer service
I work there lol but every employee is nice, they hire seasonal & tasks aren't too difficult. Only nuisance are customers that like to cause trouble for no reason almost got me in trouble. But overall great place to work & shop.
Nice for parties
The great people at Party City went above and beyond to make sure I had enough supplies for a festive night! I was very rushed trying to get things together last minute, and they delivered. I told them they would get 10 Stars, but Google limited me to 5. Great place to go for your party needs!
Waited in a 15 minute line with just me in it. The guy seemed nice and apologetic when he realised i'd been there for that long. Wide variety of items for parties. My kid loved it there.
Too expensive
Nice place to shopping Halloween custom and party!
Great place to get any type of party supplies.
Good place to shop for any kind of party!
Good party supplys
Went in today to purchase a costume for my son, picked it out off the wall, waited in line for cashier, told her the number of the costume to which she replied - it will take 40 minutes. The cashier continued to say that they had to do balloon orders and refused to take the 2 minutes it would take to go to the back of the store and get the costume i requested even though there was another worker there already doing balloon orders and taking phone calls. Needless to say if you want service, don't go in just call because they prioritize phone calls and balloons over people actually in the store. I will never give them another penny.
Pricy, $25.00 for a bag of halloween candy!
Helpful staff and lots of variety
Perfect place for party stuff, highly recommended
Great service however did not have all that I needed.
A Magical place!
So went in looking for graduation designs and had to walk down every isle because there was no employees anywhere No help anywhere at this location If i could of giving a lower review rating i surely would of
Excellent place for party shopping. Many themes to choose from (among the different themes are many registered trademarks that kids enjoy). Very large assortment of items including latex and foil helium balloons. Reasonable prices.
Everyone was so nice very helpful... went to look for elmo for my sons 1st birthday and the lady I spoke with also told me she could order things for me if I seen it online and not in store. Honestly one of the best 30 minutes I spent in a store. Thank you.!!
Very friendly & helpful. Quick 'n easy to get fab party supplies. And open late on the weekend!
What a clean bakery. They are one of the best Manakish zaatar and meat in town. Definitely recommended
Good service
Went there to get balloons for my baby boys first birthday, left with none, the service was snappy and ignorant and didn't have any of the balloons that were advertised on their wall in stock.
Associates were not focused. Totally bypassed numerous times. Having this feeling of just because of our color.
Awesome staff, made shopping so simple
Love Party City
A bit expensive for thing often similar to dollarstore quality, but a lot of selection and options. If your planning a theme party definitely the place to go.
They have everything you could need for partys and more, but the customer service is really lacking.
Very helpful staff..
I am usually always in party city for all occasions, however my last visit, I was extremely dissatisfied. I went with intentions of buying decorations for my sons 16th birthday. Come to find out party city only caters to girls turning 16, with everything being pink and there literally are no options for boys. Word of advice, make it a priority for there to be options for boys, they turn 16 too and a big celebration does happen for them too!
Little bit pricey but found what we were looking for.
AWFUL service!! I had to wait 30 minutes for a balloon order, and the ladies at the balloon station were beyond rude to the customers and complaining about their jobs the entire time!! Then, since I was waiting, I decided to pick up some candles and cupcake holders and it took me 20 minutes to get through the line. Then when I got there, the lady on the till barely even acknowledged me because she was too busy flirting with some dude. Like, she didn't even look at me or talk to me except to relay the total. And THEN she ended up shorting me 2 bucks (probably as a result of her not paying attention to what she was doing!)!! I will NEVER EVER go back there! EVVVVVEEERRRRR. Everyone in the store appeared to be irritated with how long everything was taking, it was ridiculous.
Great selection
This is my go to party city and always have had pleasant experiences. Another review mentioned a girl with red hair who I recongnize. She’s cashed me out a few times, I find her very friendly and helpful and always does a great job with my balloons. Recently I spoke to a male manager who made me a balloon order for some 24 inch balloons and when I arrived the manager was quick with a solution because they wouldn’t all fit in my car. So helpful!!
A bit of everything. Found what we needed and then some...
Awesome party store!
they are selling "dollar store quality staff but 10 times more expensive. the ballons sold here last for 18 hours (based on what staff says. from others reviews last even less than a night) go to loblaws and they are selling exactly the same balloons but last for at least 3 weeks and only half price. what a huge differences. customer service is also a nightmere at this store.
decent prices you can find what you want expensive quality to cheap quality .
Waited in line in front of another person... cashier had to ask the manager to come up twice. Never asked if they can help us. So we left..... terrible guest service
Got everything you need for parties and get togethers for kids adults etc
If you are looking for items for any party ,- birthday, anniversary etc. then this is the place you should visit. A very wide variety of items
Wanted a package of balloons but it was missing one so they gave 50% off. Order was ready on time but tagged improperly so they couldn't find my order but they had everything I needed!
I want a part time job here. Two shifts per year. About all my heart Docter would clear me for.
Big store lots of fun stuff. Check out line a little long sometimes
Lines at the front all the time... staff leave there post.
Found everything I was looking for in one place.
Love party city
My first time there. Very impressed! Everything you need all in one place for that special occasion. Very clean inside.
The customer service definitely needs improvement and this goes for ALL locations. The line-up wait time to check out is brutally long every time you visit the store, no matter which time of day you go or how empty or full the store is. This needs to be addressed by management. Also, no one ever picks up the phone when you call. I have tried calling now for 3 days straight and no one has ever answered the phone. Very poor customer service!
It's a huge place with what you would expect for a party supply store. Lots of selection and it's clean and well lit. Also they have specialty balloons and candy/trinkets for loot bags.
They have everything you could possibly need for all occasions!!
Ordering online (during lockdown it's great) but waiting 2 days to pick up a simple balloons, it's a little bit ridiculous!! Isn't like you have lots and lots of orders at the same time to be honest :(
Liked this store. First time in one. Got everything I needed.
Best party shop in Prince George. And fair priced..
Awesome array of party stuff. Excellent and very helpful staff.
Dont give them your email! The girl at the cash told me the receipt machine was "broken" and asked for my email to send me the receipt. Once the transaction was over the receipt printed out just fine and now I'm getting spam emails from party city saying I "signed up" to receive these emails, so clearly she put me on the email list without my consent. I understand in retail they pressure cashiers to get people to sign up for emails, but to lie and trick people into signing up is pretty low.
I want to thank "Steph" who helped us and went BEYOND good customer service...WAY beyond! Her welcome, friendliness and courtesy made our day and helped us IMMENSELY. Thank you Steph! Thank you very much! Great store to employ such good people. We will certainly recommend this store to all our friends.
Fun place to go for Halloween stuff and every day party stuff. I find the prices reasonable and good selection.
Aweful experience. The person on the phone had a hard time taking down my order but eventually got it right. I pick up the balloons and get them out at the event and the biggest one WAS NOT TIED TO THE RIBBON. It got out of the bag and immediately floated away. Not impressed.
The prices are high
Took a really long time at the checkout counter, as the store gets busy during the evening hours on Friday. The balloon filling keeps the cashiers busy.
Clean and organized store
Very nice store!!!! Friendly and very clean! Excellent stock
This location is next door to a Dollar Store which I imagine is not good for business as they tend to carry a lot of the same kind of stuff. Quality and selection at Party City is better than the Dollar store but also more expensive.
Love it get anything for parties
Party store with variety
Best spot for parties!
Lots of random stuff. Good for supplies for birthdays, showers, halloween, etc.
I have to return some unused items and they have a 1 month return policy. Sweet!
Great place for party supplies. Staff has been friendly whenever I went there, and they have a great selection.
My wife went to this shop today to purchase some balloons. Upon entering the store she said she was amazed at the selection, and utterly impressed with her options. That's where the positives ended unfortunately. Her experience was completely hampered by the fact that the staff were uninterested and borderline rude in their service. When she asked what occasion specific balloons were available as the selection is large, she was only given a half hearted effort of an answer. Furthermore, once she had been given the bouquet she was handed a bunch of ribbon so she could finish off the staff members job herself at home. The cashier was no better, barely even making out his words because of an appeared unenthusiastic attitude, and then was bothered about having to repeat himself to her. Poor service, and completely ruined the appeal of the store. Won't shop here again.
Staff was very helpful when i needed something. Very pricey for things youre just going to throw away after and most things are cheaply made. But lots of variety and goodies
Lots of options but pretty pricey
Good selection and fair prices.
Just picked up 20 helium filled balloons for a baby shower. Quick, friendly service and well stocked. They opened at 10:00am (Sunday hours) and I was in and out by 10:05.
Sells party wares
Great for party supplies but the online is not.reliable. prices are.a little expensive but unique products
they need to clarify wen you buy ballons and go to get them blown up the latex one are not free
Polite staff, fair pricing, however there tends to be a wait for checking out. I ordered a balloon arrangement, and the balloons filled with helium lasted for a week, without the high float spray.
They do not answer their phones after multiple tries. Why post their number if they do not answer.
Great Service. Great product availability
Always visit when hosting an event for balloons good prices if buy bouquet of balloons but a little expensive if buying by singles
Great service
Staff are friendly and helpful. Perfect place to pick up items for themed parties with party games.
Over-priced and bad quality in regards to the Halloween costumes. It seems I always have issues with the quality year after year. This year the lace and ribbon cat ears I bought became unraveled in the bag on the way home, and I discovered the cat tail had a split seam the next day. This is what I'd expect from products bought from dollar stores. The more expensive costumes I've purchased in the past have had broken zippers and frayed fabrics after a single light wear. This equates to no re-sell or re-wear value. Will be home making our costumes from now on.
Best selection for a party store in the city
Good selection. Didn't know there was that many different party accessories.
Asked for 2 balloons.....was told to come back 2 hours later. Maybe should have someone just servicing walk ins rather tell ppl to come back for 2 balloons. If your Loki g for small qtys do t waist your time going to this place.....go to cherry hill mall and they will be glad to help you right away
Great selection and found everything rather easily, almost everything has the right price and was rather inexpensive would love to go back especially for Halloween!!
Great people
Great selection, friendly helpful staff. Sadly were out of stock of what I was looking for
All your party needs in one place
Lots of stuff but over priced, can find way cheaper at other stores. Expect to wait hours for helium balloon fill up.
Christmas shopping,a variety of things there to have a party.
Pricey!!
Everything you need to get the best time in a bag
Staff is untrained and I got balloons and they all died the next day would not recommend
I love this place????
Very Good. Huge inventory of items. Found what I wanted.
Excellent service
(Translated) For parties (Original) من أجل الحفلات
Tonnes of party ideas! Great for themed parties and celebrations.
Best place I've found for Halloween costumes for kids. They have a massive selection and very good quality. They also have everything you need for throwing birthday parties and at a reasonable price. The staff are friendly and somewhat knowledgeable when it comes to the products they sell.
Fast Service and friendly staff
Party City is a great place to get just about anything you'd want for a party or Halloween! Some things can be pricey but the quality and convenience usually makes it well worth it.
One stop shopping
Friendly staff and they usually have everything we're looking for
Not busy, except for balloons!!
Buyer beware. Items that are final sale are not advertised ahead of time and cashiers do not tell you at checkout. Not written on receipt either!!
Floor person (male) helped me find a number of items my daughter located on the website. He went and got barcode reader / sku reader and we tracked down all of the items. Also went and got basket. Great service by everybody from floor staff to till staff.
Expensive
Great party supply shop
Lot of selective tin and colors for any function. Staff very helpful
Staff is very rude, not helpful. The selection is good, but the place is not well run. Masks, etc.. Laying on the floor from people trying them on and throwing them down. The staff has attitude, like they don't like their jobs.
Amazing service. Above and beyond for the customers.
I enjoy going to party city for decor, I just wish their prices were a bit lower. Last year I bought decorations for my hawaiian theme bday party and this year I bought a leprechaun jacket and scarf for Dt. Patty's day. I have to say that the decor was great! I even kept some up for a while because I likes the colours and how it brightened the room. I got a lot of compliments! I bought the tiki hut, I added more leis to it. I feel like most of the decor was an investment because I will definitely use them again for another party either for me or I can lens them to a friend. I LOVED the "you had me at aloha" sign! I put that up instead of a happy birthday sign. I LOVED the background with the birds!!! Remebering it makes me want to throw another Hawaiian theme party! The happy birthday crown broke easily, that was also bought at party city. Today I wore the leprechaun coat and scart and it was fun to wear. The jacket is a man's jacket so I had to sew the sleeves to make them shorter. The green fabric of the coat is not good quality. It's the kind if fabric that frays easily. I dont think the jacket will last long at the sleeves. Keep in mind I'm not very good at sewing so I didnt know what to do about that. I really love how colourful the scarf is, it just makes me smile. Wish I could wear it everyday.
This was my first time here and I was displeased that some of the staff were very rude. We previously had purchased a balloon and upon return to get it filled with helium the staff were incredible rude about us having a receipt for proof of payment " we have no way of knowing you didn't just take that". A easy kind explanation would of been fine. We ended up going through the line and purcashing the cost of helium again. Which was no problem. We had no idea you needed a receipt when you came back to fill it. Was also very rude when telling us to leave with our dog before even asking if it was a service dog which it was.
Awesome service! Customer service above and beyond!
Great halloween costume options same for decorations. Could have more staff to speed up process but other than that its okay.
I have been purchased items from this location for a few years . The staff is great and products are good for the money you pay.
Nice collection of partying accessories. Well organized display..
Had almost everything I needed for my daughters hello kitty themed birthday party.. a lot of the items were out of stock which was disappointing. Other than that the prices were very decent.
Lots of selection but too expensive
Staff not much help. They point you in the direction and not show you where things are. Like other great party stores
Didn't have what I was looking for
Too expensive
Very nice found it little pricy
Has so many different party items that are hard to find elsewhere. Prices are slightly higher than a Wal-Mart store
Helpful staff
Great store! They always have just what I am looking for.
Disappointed. Bought 7 ballons yesterday. One of 7 is already on the floor after only 1 day. :-( Happy it was not the big one but ballons that only last one day aren't worth the money.
Interesting things here for parties.
Good selection
Went here to get 2 birthday cards. Selection was okay but it coat me 17 bucks for 2 cards.
Their Halloween costume section isn't the biggest if you compare it to Spirit but still has lots of variety. Their accessorie section is fantastic lots of ears,wigs,makeup,masks and more. Plenty of party supplies as the name implies, friendly and efficient staff. only recommendation is a uniform that stands out more, bit hard to tell the difference between workers and customers
Friendly helpful staff. Resonable prices. Smalller helium tsnks would be nice.
STAY AWAY!!! Be careful with the material you bring to this store to inflate, if they burst your balloon while inflating, they do not accept any responsibility, It does not matter how much money you pay for the item. Full of employees who do not care about customer satisfaction and do not take responsibility. cost 60$ remote-controlled ballon 15$ helium their supervisor said it's gone if I want I can take another balloon in store but I have to pay for differences(over 15$). They don't care how much money they cost to me, their solution is to charge more money. Even customer service never responded to my email.
Great big selection of balloons and party needs. They're already selling Halloween costumes and decorations now. This was a pretty big store with lots to see for your different party options.
Lots of great party supplies!
Great selection!
Good service
Empty but I guess its change of season time
Latex balloons don't last more than 24-36 hours. Asked the staff to fill them with a special compound that keeps them inflated for longer, but either they didn't put it in, put too little or it didn't work. Disappointed. Next time I'll go to a smaller store - balloons from others last up to a month (!). The staff was welcoming and nice.
Loved it, hoping I can find a similar store with similar offerings closer to home
Nice
Ok
Always fun!
Staff there are so nice! Very helpful and polite!
Terrible setup for Halloween costumes, no change rooms to try on. We walked out and went to Spirit down the road and found what we needed much easier. Waiting 10 minutes for someone to go to the back room to try it on in the hallway, lol. The only reason you got 2 stars is because the store wasn't actively rude to me or tell me off or something.
They have party things
Great place for party supplies. Good prices. Great card selection.
Great prices and selection
Fun store
Alot of options but brutal staff full of people that don't like their jobs and do not want to be there. I felt bad ordering because I was being an inconvenience to them for wanting to buy something.
Prices were great. Big place and they maybe have everything you need for parties. Only thing I didn't like was the customer service. There was a line up and one cash was only open. They had 3 staff in front so it didn't make sense. Good for party stuff all in all.
Literally have everything !!
Way too much good stuff in this store.
I pay a visit here probably once a month. I went yesterday to buy a gender reveal balloon, I went in the store and went directly to the front to ask where it was. The lady with the red hair literally pointed to one of the back aisles and said it was on the top somewhere. I would have understood if she didn’t have time to physically take me to where it was however there were two other staff members along with her at the front doing nothing (it’s a Monday afternoon, there was probably only two other customers in the store ). So I go back to the aisle and find another staff to point it out for me. They were sold out so I asked the man if he could phone another location for me to see if they have any in stock there and then he said “they are usually all sold out.” Then walked away! So I went to the front and asked the girl at the front to call me and basically rolled her eyes at me and then called. She asked over the phone if they had it in stock and then hung up. She then told me “yup it’s in stock.” She didn’t even ask if I wanted it to be on hold. I left the store and called the Cambridge location myself and asked for it to be put on hold for me. Cambridge staff seemed to be way more friendly and helpful. Safe to say I’ll be making the drive to Cambridge from now on instead of going to the Kitchener location. They could have made a very easy interaction go way better than it did. Disappointing!
Not enough staff
I absolutely love this store!! It is located on the right side of the ground level of the Cineplex VIP theatres, sometimes GPS gets it wrong. The selection is unreal. After my most recent visit I am looking for excuses to have a party so I can get some more supplies. Visiting is an experience of its own. I highly recommend shopping here as a starting point, however their prices are a bit high, but for the selection it is totally worth it.
Recently we visited the Party City store in St Catharines. Our shopping experience was not a good one. We wished to purchase foil balloons filled with helium for a 30th wedding anniversary. Since the store was busy we did not expect instant service. As we were looking over the large selection of balloons suspended from the ceiling we were rudely informed that we could not be served for another 20 minutes. We had not even asked any questions at that point. When we were acknowledged by this same employee we did ask about the balloons. When we finally found out that they had no stock of the balloons we were looking for we left the store. We were amazed that a store with such a huge stock of party balloons would not have a foil balloon for a simple Happy Anniversary! We wasted a good half hour of valuable time and left frustrated. Thankfully we next visited the Party Max store in St Catharines on Fourth Avenue and left completely satisfied with what we needed in about 10 minutes. I guess it pays to buy from a Canadian owned store. We will not be visiting the Party City store again.
Went and picked up Halloween???????????? Costume ???????????? for my son and browsed the Decorations. There is one thing I wish they'd consider with their Costumes... Bring in Teen sizes!! My son is 12 going on 13 and 5'8" He's too tall for Kids and just not big enough for the Adults Standard.
Great place to go for any party supplies
There never seems to be anyone working except for the poor cashier!!
A little more organization and more staffing would help this business greatly.
Went to pick up ballon orders on two separate occasions and both times the store was chaotic and unorganized. Difficulty finding orders, no clear lines for pick ups/cash out/orders. Most recently, this past weekend, 3 out 4 workers didn’t have their masks on while interacting closely with customers. Extremely disappointing to see and will not be back.
Had everything I needed
Picked up balloons the we didn't order from the original balloon installer we ordered from and they were very fast. Thank you
Always go here for Birthday balloons. A wide variety and very helpful staff...this store has soo much party and special occasion stuff its great
All your party needs
Advertise as a halloween costume store but have nothing in stock ever and are unable to order from their headoffice. Don't waste your time.
Great staff.
Lots of party stuff.
Love the selection of items here but always long wait to be cashed out. (not because of lineups but because always only one person trying to blow up balloons, help customers and cash people out on their own)
Fast friendly service
Party City has everything Under One Roof that you will need for any type of party event. I find the staff are very friendly and knowledgeable and very courteous. They take the time to help you locate the items that you need for your event. They cater to big and small no matter what size or what the event may be. We shopped here for all of our wedding items Aunt found a great selection. When in town try and stop by and you won't be disappointed.
Best party place
No one around to help you
(Translated) And what about 8 (Original) Y que ee 8
Alot of great items here, a little pricey for some stuff , but they do have pretty much everything
Great place with great service
Great selection of party supplies and costumes
Good place ...prices a bit higher then one would expect.
Great 1 stop shop for any type of party, no matter how big or small! Great staff, very helpful !
First time and it will be the last I would never forget this for my first son's birthday was looking for a balloon and they have a lot but when the saleswoman was looking for the first we choose she said they don't have it even for the second the third.... I was upset when the manager came he was also looking but unfortunately they don't ever know what they have or what is still available ????????????????????????
Love party city
I like it
Have party supplies for pretty much any occasion. Helpful and friendly staff.
Good customer service.
little less selection than other similar stores but it was clean and fairly organized
Great party selection. Employees are not the friendliest.
Free parking. Lots of party favourites and themes. Mostly geared towards youngsters but you can definitely find an assortment for all ages. Reasonably priced....would be nice if it was priced a bit lower.
Party supply store with balloons and helium
I love this place, the staff is super friendly and really helpful. Keep up the good work!
Love this store and it's selection. Certain items are quite pricey but goody bag items are cheap cheap cheap!
The balloons we purchased were guaranteed to last 48 hours, but one or two were already half deflated within a day. The rest held on quiet nicely.
Lots of cool supplies for any party you could imagine!
Everything you could possibly want for a party. All for a price ofcourse
I am never disappointed when it comes to what I'm looking for.
Friendly staff with a large selection of items for almost any type of party
F ound everything l need
Great products but never enough help.
Awesome experience I love this store lots of great stuff and staff here are great
Last minute party planning?Try party city they have all the novelties and odds and ends to pull off a successful party that will leave them smiling
Very lazy to check on items I want always going to Cambridge store they always have what I want and will look it up poor service at Kitchener store get on the ball!!!!
Love that there are so many themes to choose from. Was offered help if there was something I was not finding.
I brought some balloons in to get filled with helium and waited forever in line just to get serious attitude from an employee about how he refuses to fill them because they weren't purchased at this location. I was told in the most snarky way infront of all the other customers. It was so embarrassing ill never go back. Went down the street to PartyMax and they filled all my balloons up hassle free
Options large and small
Lots of costumes and they still let you try them on.
Awesome workers, Britt and Nina
Organized products
Excellent selection
They are very nice and helpful!
Has a good variety of party supplies and is well organised
$1.99 to fill a small 9" latex balloon is robbery.
Worst experience ever. Took almost 30 minutes to get 6 ballons filled with helium. Cashier continued to serve other customers and the manager was spending time socializing rather than assisting the long lineup of customers. Additionally all the social distancing arrows point in the same way confusing everyone in the store. Will not be returning to this location anytime in the near future.
Fun store, kinda pricey and the wait for check out it always long. Even when only 2 or 3 people in line
Never shop here. My daughter waited 45 min for a curb side pick up that one of the employees told us would be ready but had to come back empty handed. It was a few things that we ordered stuff that could ve been put in the bag in 2 min. There was no one at the curbside except for my daughter and this other lady which they were also so rude to. The so called very rude assisstant manager had time to argue for 20 min on the phone after an hour of my daughter waiting instead of putting the few things in the bag for us. Like if you can't help your customers stay at home and let someone else do the job. Shame on you party city for hiring people like that
Staff helped me with the selection and Lot of varieties were available but really disappointed with the quality of balloon. I purchased birthday balloons filled with helium , when I came back home 1 out of 6 was deflated can’t even go back to store to replace it because it’s too far from my place.
Good size store, found what I was looking for, just thought it's a bit over priced.
Tons of stuff.
Staff are no help
Great Selection and Great Prices on Baking Supplies.
Great place, my wife favorite place for grabbing all the kids supplies/birthday.
The name says it all, this store has everything you need for a party, from costumes to decorations.
Great place to get party things
Awful customer service, staff is super rude
They have a wide variety of seasonally decorations. Colourful party and event based decorations. All at reasonable prices.
Great prices on Halloween and party supplies.i was super impressed..i got all 3 kids costumes for 72.00 and last year i spent that on just one at a different place..
The setup is good and simple, love the color options...there's rainbow and each color of it separately!! Tons of candy options, balloons, etc, etc, etc...definitely find most of what you need to plan a party.
Visited this store and picked out over twenty items. Waiting over ten minutes with one cash open and another employee blowing up balloons. Asked if they would open another cash as there were several people behind me the employee doing the balloons stated they only had one cashier. We left our items and walked out. What is the incentive to go back and shop there.
Kids working at a snails place. Came to pick up a balloon order. Waited for 20 minutes for the very flustered employees to recognize they should stop working on filling balloon orders and serve the 8+ deep line of people waiting to pick up. Couldn’t find my order- after going through all the filled orders I found mine but they put the wrong order name/number on it and wouldn’t release it until my wife’s credit card number was verified over the phone. A 5-10 minute errand took nearly an hour....
Staff was helpful
Good variety but always takes 15 -20min to checkout no matter how many people in line. I've been 2nd in line and its still 15-20min...why?
WORST CUSTOMER SERVICE! THE GIRL THOUGHT SHE HUNG UP AND I HEARD HER COMPLAINING! SO RUDE! I called the first time and said what I was looking for wasn't in stock. I go online to order it to pick up at this Ancaster location.
Not as expensive as i thought
Awesome selections
Poor customer service, was rude and did not help me with anything when asked questions. Some of the employees had attitude problems. Definitely not coming back here. Lost a customer.
Incredible selection. 4 stars on my because some stuff is overpriced and similar at the dollar store. They do have it all though. Great place for party supplies, even cool wedding stuff. Staff are friendly and helpful
Very helpful staff. Open till midnight on Oct 31
They have a huge variety of parties supplies
All party shopping under one roof with reasonable price
Love this place. Go here for all my kids birthday decorations.
Fun place for sure and can get a lot of ideas.
I will never shop at this store again!!!!! The manager CHELSEA is sooooo RUDE!!! Not only was she rude to me, I witnessed her being rude to another customer getting balloons.
lots of options decent price
Lots of party products
I know it's close to halloween, I know there's a lack of staff this year, but why not still update your costume wall. Nearly everyone in line was told they didn't have what they were looking for. I just ended up getting a different costume online. But total disorganization every Halloween.
Didn't have any Blue's Clues decorations but I did find some other cake needs! ????
Staff are great help
I was in to purchase a Harry Potter balloon . You were out of stock. The young man quickly suggested that they have a bouquet . He got it, filled them while asking what the favourite house was so the ribbon could be done in the right colour ! Great job by this young man !
Party City has a good selection and reasonable prices. However the staff are extremely slow at checkout. I waited 20 minutes in the checkout line, despite only one customer ahead of me in.
Lots of accessories for numerous occasions
Great selection on costumes
I ordered some number balloons and latex balloons in the store and waited for them to be inflated. After receiving the balloons and bringing them home, the latex balloons were already starting to deflate. I was planning on using them the day after buying them. When I took them out of the bags the latex balloons did not float at all. One of the number balloons was inflated perfectly and the other one was already starting to fall.
Customer service is very good.. Feriba is such a nice lady.. She helped me alot in getting all my stuff..
Tons of stuff here! Great place to find party supplies for any occasion!
Shopping here is incredibly frustrating. The cashiers are slow, and you can never find an employee working in the aisles to help you. You will have to wander around the entire store aimlessly trying to find what you’re looking for. This place is the worst.
really neat place and has alot of stuf you wouldn't find anywheres else
Not even 1 star as I was trying to blow up helium balloons that I have bought in October. Did not have receipt and then accuse of stealing them. Also the mentioned that this is the policy, I have ask them to show me the written policy can't blow up balloons without receipt. They said they don't have written policy only verbal. Then asked for the manager he mentioned to me if we wrote all policy we would have a thick book. I had to go home and after few hours I found the receipt. Then went back to the store and showed them the receipt I also mentioned to them I don't like to be accused to be a thief. They did not even apologize. Never never shop here again. Also calling the head office on Monday and informed them what happened will update later.
EVERYTHING you want or need
Huge selection and prices are pretty affordable
Good variety of party supplys!
Large selection of costumes and better prices than specialty Halloween stores
Everything you need for a fun party
Good selection.
Lots of party supplies, poor balloon ordering system.
Great selection but high prices. I find it weird that the sign is on the side of the building so you can't even see it from the main road and the parking is around the back. But the employees are nice at least. UPDATE: the helium balloons were on the ground well within 24 hours. Super disappointed.
Great store for party supplies! Good selection of bulk items for any kind of event and lots of balloons. The store is a bit overwhelming and chaotic due to the sheer number of items that need to be displayed.
A great selection of party goods. Has different licensed party themes (ie Paw Patrol, Bubble Guppies etc). Also has lots of fun candies when making loot bags. One of the downsides is it is located in the worst mall in Barrie...the Kozlov Centre. So you basically are going to Party City for only that reason. And if you can't find what you're looking for, you have to leave the property all together. No real place to shop around other than Dollar Tree. But you should be able to find all you're looking for there.
Nice staff and somewhat clean store, but expect to pay far more than what the merchandise should be priced
I've been shopping curbside at every retailer for months because I'm immunocompromised. Last time I shopped here there was clear msging for curbside, this time there was not so I had to go in and my first encounter was with a maskless shopper. If your going to allow maskless shopping.. bring back proper curbside.
Lots of stuff. Not the best service
Wish they had more halloween stuff i guess its cause of covid
Lots of variety and great prices
Expensive
It was really crowded, no social distancing put in place, I didn't see any hand sanitizer by the entrance. The piñatas were out of reach and most employees were busy blowing up balloons behind the counter. The lady who worked there started walking away from us real fast when I started walking towards her. The checkput line was super crowded and barely moving so we left.
Lots of supplies to pick from and a very helpful staff.
Absolutely discusting! I got a faulty large helium tank. Blew up 45 helium quality balloons and they were all dead within 12hrs. The directions state they will last for 16-24 hours. I brought the tank, the receipt and all the dead balloons and they refused to give me a new tank and balloons stating I was supposed to buy a chemical to coat the balloons even tho there is NO direction of that on the box! Once I called the cops in they would only blow the balloons up for me but would charge me $31! Now I had to drive 35 minutes with 45 helium balloons in my car and was late for my grandsons kindergarten graduation party with tangled balloons. I had spent $258 in your store then you ripped me off for another $31! Absolutely discusted with your ethics and morals PartyCity!
Great value but customer service could be a bit better.
Great place
Staff are helpful, large selection of reasonably priced items for all events (birthdays, weddings, Halloween, christmas and more!) Everything is organized with a logical system that makes finding what you came for easy.
A quick pop in on my break to get a balloon bouquet for my friends. Amazing selection - very hard to choose from so much selection. They had it ready in in 20 minutes. A pleasurable experience indeed.
Merchandise was neat just needed restock on some areas. Trip was fast and easy
I ordered bunch of balloons over the phone because of covid.. and I trusted the sales person. I gave her a pastel color theme, told her it was for an adult birthday and clearly stated No unicorns please. When I went in to pick it up, the balloons looked like it was for a 5 year olds birthday and there was a unicorn balloon. I could not believe she heard NOTHING I said. I was very disappointed with the service.
neat place to find anything party!
Had everything I needed but hovering staff...
Has most things you need for a party
Great staff and where very helpful. They showed me the best options available. I would Have hoped there were more varieties and themes though.
If your having a party this is the place you need.
Great products their inventory is HUGE. It can be hard finding help though. Not many people seem to be on staff.
Hand sanitizer ran out and wasn't replaced
Nice clean and easy to get around
Super expensive. Go to dollarama for better deals
Great variety
Great friendly service and amazing selection!
I use to hate going to this place because the service was pathetic and no matter how many times you called, no one ever picked up. BUT, they've hired new staff, it's much better. They answer the phone. They're more helpful and nicer.
So much good stuff!!
Great staff ..little pricey
Amazing customer service and the manger there went above and beyond to help out. Very event is special and people like her make it easy and enjoyable to plan. Thank you! ...Visited Sunday jul 21 @ 5:45PM
Low stock
Great selection, staff were not very helpful
Party! Party! Party! You will find everything relataed to party???????????? What I liked most was baby ???? birthday stuff.
Love it. A go to place for decoration for any occasion.
I was a little disappointed but I do understand why stock was a little low.
Great selection of party supplies
It was alright. They had what I needed when I went there. The store was pretty clean as well. No issues.
Sales associate Elizabeth was fantastic! She put together my gender reveal box of balloons without me finding out the sex of the baby! She did a great job and overall amazing customer service! She even wrote me a sweet note congratulating my family and I! Thanks so much Elizabeth and party city for making our day special! :)
Need more cashiers on at one time. It takes almost 20 minutes to for check out one customer who needs balloons etc. Cashier said she called for assistance. I saw staff come to the counter put something away and walked away, as 3 of us were standing there
There was a bit of a long line but it moved very quickly also the customer service was great. Thank you Party City.
Still a good selection of costumes for the kids, one guy working the customer orders but for a Sunday something to do it was a nice store with courteous workers
Went there for party decorations for my son's 7th birthday. He wanted to have a Ninja Turtles theme party. I was amazed at the quantity of items that you could purchase for just that theme alone. While there I also notice all the other themes they had available as well. It was a great experience
I always love going into this store, I love the Theme sections! Only downside is the parking lot always soo busy.
They had the poop emoji I was looking for and sooo much more
Picked up balloons on Saturday July 31st and they lasted to the next morning:( $56.00 in balloons and they don’t last. There is no contact to email regarding this issue and to send pictures too! Not impressed at all.
Large selection of items. Fast friendly check out
We bought balloons here for someones birthday and asked for a balloon display, the service representative seemed very irritated and annoyed at us the whole time. They seemed very unwilling to help and did not give us proper information about how long the balloons would last! One of the balloons deflated in a few hours and the others were already starting to deflate, we were not informed how long they would last and they did not last long enough for our event! We went back to ask if they could re-do the balloons but the service representative was absolutely disrespectful and honestly the service here was disgusting. They did nothing to help, she kept repeating “someone would have told us how long they were suppose to last, and how long our event was” but no one had the common courtesy to inform us! They did not even try to help us fix the situation instead was completely rude and her attitude was obnoxious! The service here needs to get more experienced staff who know how to speak to people with respect! Completely disappointed and appalled by the service. It was displeasing and inexcusable!
Great party stuff
They always have everything you need and if they don't they definitely have it online!! Prices aren't so bad either!
(Translated) I was like a child in this store! (Original) J'étais comme une enfants dans ce magasin!
Lots of stuff not great service
Amazing place, you can find all stuff of your party and very nice costumer service, highly recommended!!!
Very expensive and the customer service is horrible I believe the managers name was "chris" bad attitude he shouldn't be working in the customer service industry.
(Translated) Diversity of products for different parties (Original) Diversidade de produtos para diversas festas
Nice
Lots of Halloween stuff, excellent!
Order balloons for pick up and asked the cashier when they closed on Saturday and was told 7:30. I asked to pick them up for 7 and was told that would be fine. Now here I am, sitting outside a closed store at 7...should have double checked the closing time I guess but I kind of trusted that the person working at the store would know their own hours.
Great customer service
Brutal experience. I asked the employee where the costumes were, the response was; "I mean...... there is a wall of costumes?"???? Then a spooky thing scared me. ????
WOW! Need that? They have it! The selection is endless. Awesome staff ☺
Was quite busy on Friday evening and a few shelves looked understocked. One comment is the large and extra large balloon numbers loose air quickly within 1-2 days. Wish there was a better way to prevent this.
Great service
Long lines, poor help. Plus the helium balloons lasted 2 days and were expensive. Very disappointed.
Nice people. Good service. Prices too high. Go to the dollar store.
Great selections
I was looking for a specific item and was told they had a shipment in the back but couldn't get it. I know about retail and I know there are packing slips in with the orders that can tell where items are. I was willing to wait but the manager said come back tomorrow. We were not able to. I felt like they could have done more.
They have everything you need for a party, prices are good and staff is friendly and helpful.
Party stuff for all occasions
Nice to get party decor and candy! My favourite part are the Halloween costumes!!
I was browsing in Party City last night and had the most lovely experience with one of the women working - I believe her name was Savannah. She was so friendly, helpful, and genuine. The lineup was fairly long, but she didn't get flustered, annoyed, or short with anyone, and was able to chat while being efficient. Give this girl a raise!
Good store lots of stuff for party's ( obviously sence it's a party store ????). I will deffenetly go here again. The only thing is the prices are a bit expensive. But if u need something u need it right.
Good variety of items for parties.
Friendly helpful staff. Everything you will ever need for a party. Things I never knew existed for parties. Great selection
No appointment required. Got my black car shining again. Reasonably priced without any up sells. Friendly staff.
They're doing their best. Good curbside.
So much selection
Great choices for any occasion and the prices are pretty reasonable!
Clean, well kept and well stocked. Very friendly and helpful and staff.
Much better than Spirit Halloween supplies
It is Canada's second smallest location, so the selection wasn't the best. We are decorating for a 90's themed party and it was difficult to find what we needed. It will take some creativity but I think we can make it work. The sales staff was very friendly and helpful. If you go in with an open mind and are creative, their base supplies should do the trick. A lot of pieces are over priced, don't forget Dollarama is right next door and you may find similar items much cheaper. Between the two it can make for a well decorated and affordable party.
Lisa’s review needs Jesus. She has cashed me out so many times and has been very seeet. Shame on you Lisa....
Always happy here.. lots of stuff. Staff seem genuinely friendly and helpful. They didn't have marbles.. but neither did the 9 other stores that I went too.
Wow what a variety!! Super shop@
Awesome place!!! We got everything for my daughters birthday party!! Great Service!! Thanks Daryl!!
Good selection. But expensive
Service is %1000 hot garbage
Found what I needed and staff showed me items that would best go with what I needed and add the same discount to it.
Called twice on a Friday and was kept on hold for more than an hour and a half
Great selection of supplies and organized store! Feel bad for the employees, they seem super swamped over the weekend! This place needs more people working, couldn’t find any help on the floor at all
Great items, great prices and their seasonal items are amazing.
Great prices and they always have what i need ????
threw a dan bilzerian party with products from this store. great prices!!
When nobody invited you.. thanks guys...
It's great for every party idea you have and whatever occasion you are celebrating
Busy on Saturday mornings with balloons
Great
Lots of kool party stuff. Great prices.
Lots of selection, but it is quite a bit more expensive than all other options.
Good stuff. Never understood $2 per ballon helium for a small ballon when helium tank is not so expensive, no different than some grocery stores charging for bags when the price can be included in the product.
Great selection for all seasons birthdays, baby and wedding shoes, eyc
I love going to party city for any event, I always find excatly what I am looking for and you cant beat the prices!
Always found funny stuff here
????????????????????
I got 10 helium balloons for my sons birthday cost me 21$ and they were filled to much and 6 of them popped very unimpressed
Employee’s are very kind hearted and treat like family members. Jazz is best employe i ever meet at any store. Huge respect
I usually go in Party City to get something specific. This time I was uncertain of what I wanted so I spent more time browsing and was pleasantly surprised at how many options there were for grab bag fillers. Prices were good and selection is excellent.
It has most of what you need for a party and now beautiful Xmas decorations.
Place was clean and staff was friendly
Absolutely ridiculous customer service. I placed an order for balloons online and already paid, and have been calling constantly during their store hours trying to speak to ANYBODY regarding a pick up time. I received one call when I was at work, which I could not answer, and they left a voicemail stating to call them to set up a time, yet I can’t even get through to anybody. I call Cambridge with no issues, but the Kitchener store is terrible and I need the balloons for tomorrow. Lockdown makes celebrating loved ones hard enough, but this tops the cake.
Too expensive
Love the selection
EXTREMELY DISAPPOINTED!!!! I am so upset with the staff at party city. I prepaid an order and confirmed a date and time one month in advance for a bunch of special balloons for a VERY special occasion. I went to pick up and they had no record of any of it. My package that was prepaid was not there nor ready at all, nor were they they able to fulfill it. They did not offer any compensation or alternatives and just made excuses and lame apologies, while trying to make me feel it was all OK because they refunded my money. Way to ruin something special when you are designed to help plan for special parties like my child's graduation. Highly disappointed and upset!!
Just looked around
Friendly and helpful staff, absolutely awesome selection for any theme ( or no theme) party you will throw!!!!
Love the store, the selection and most of all the prices
Super awesome party supply store. Helium balloon fills and every theme under the sun for any holiday. Some shelves were missing product but there was still so much variety.
Little pricy, always find what I'm looking for when I go.
Everything you can think of for your party needs
Never visit this party City shop in heartland.they are not professional in work and talk.
People are nice and helpful!
Good alot of materials for party good service little expensive but nice
Good selection, just wish they had more costumes for a child available during "off" season
Amazing inventory, some too high priced for imported items. Employees not real helpful. Made excuses for not taking my coupons.
Great selection of party items..
A ton of party supplies. A one stop shop.
Go-to place for party supplies: loot bag toys & treats, balloons, decorations, etc. I try to go without the kids, or else risk tantrums and/or overspending. And now you can both collect and redeem canadian tire points.
Great place to meet people. Music was to to loud and raveie . Party favors Great ! The staff were outstandingly happy to see you and to serve you . Good job everyone ! Hugs and kisses " to all !
Bad service. They are expensive and bad quality.
Huge selection and far less expensive than I prepared for.
Lots of fun stuff and ideas for a party!
It has pretty much everything you need for a theme party
Extremely disappointed with their service. I placed an order online which initially they said didn’t go through and they couldn’t find a record of it. So I called customer service to confirm the order was placed at this location. I then spoke with one of the reps at this store who confirmed my order and also confirmed that she wrote a note saying that my order will be ready for pick-up on Feb 11th. I called in the store today to have my order ready, and the lady on the phone said my order is again not in the system and she can’t find it. Honestly overall a very stressful situation and I’m extremely disappointed with their curbside pick-up service!!!!
Always helpful service and staff! Great selection of items for all your special event needs.
Almost everything you need for your party and dress up occasions!
Very disappointed today. Bought 12 Satin balloons filled with helium @ $2 a piece today - 3 didn't even make it into the car (2 popped and 1 wasn't tied properly and flew away). Another 4 popped out of nowhere, once in the house, which was reached within the hour recommended. No one was even close to them when they spontaneously blew up at various times. (Yes the AC was on and 22 C inside the house) The foil ones, on the other hand, were fine.
Has tons of balloons and friendly service
Couldn't find anything we were looking for.
Staff was helpful and they had what I was looking for!
Excellent selection and very helpful staff
The cashier was rude, didn't thanks, just put the item i purchased on the side, didnt put it in bag. I think he was racist
Awesome
Best selection of party supplies in town but always seems hard to find and always changing things
Well stocked
This was the worst experience going to a party store I have ever had. First off, I went to this specific location because their website said they had a couple of items I wanted in stock. They were simple things and the employee didn't even check or look at my photos before immediately saying they didn't have it. Moving on, my kids (a 1 and 2 year old) went to get other things. It was my one year old's actual birthday and they had wanted a balloon. When I asked them to blow one up, the lady just rudely said it'd be forty minutes because she had a lot of bouquet orders. It wasn't like my kids were having tantrums or anything but he did keep pointing at the balloons. So when I paid I asked again for a simple latex balloon and she said oh well only 25 minutes now- clearly she's not a parent. The cashier was sweet and apologize but needless to say I'll never go back there even though I plan a lot of parties.
Good choice of party essentials for kids
Alright
Way under staffed during Halloween. Only 1 cash open the day before Halloween was a bit ridiculous.
Very knowledgeable staff
The staff were great, very helpful. Lots of Covid-19 precautions in place.
Wonderful friendly staff very helpful
Great service Sales lady was sooooo nice .
Always have what we need for dinners partys, birthday partys or Halloween.
Their is everything you can think of and more party houseful of amazing ideas
Amazingly friendly and helpful staff!
Awesum place everything you need for all occasions! Excellent staff!
Great selection
Love that I can get eco friendly paper plates and cups. Great selection
Fun place
The store is now opened since covid 19. It's very clean and organized. The staff were helpful and friendly. They have put arrows on the floors, and spaced out as best as they could for social distancing. My only issue was the entrance door. You physically had to use force using both hands in order to come in or leave. The door was covered with fingerprints and germs...
This store is wonderful. We were looking for nice looking disposable plates and silverware for a wedding reception. This store has so many choices to choose from. They have various colors but the ones that caught our eye were the ones that looked like fine China. We will definitely be visiting here again.
Kinda price but has everything you need for a party
Same as always across this chain...... Friendly staff make the difference here. Decent selection.
After Party City online lost my order, the staff in store totally went above and beyond even though they didn't need to! Thank you!
You can get what decorations for your party
Helpful and kind staff. Nice environment
Super duper friendly staff the one and only time I visited. Cool stuff in every isle. Expect to pay more than the dollar store of course but they have so much more to offer compared to the dollar store. Very empty when I went during school hours. Relaxing shopping trip.
Can't get any help staff rude
Pretty good service, we wanted to know much a large spider was they told us "we think 49.99" I found another employee and asked them to pull it down and get the price and good thing because it was nowhere near what they said, it was $89.99. We did end up buying lady of the grave and she is amazing. Pretty sweet that you can earn canadian tire money too.
The name of the store says it all it's a birdie one you're there
Found all that we needed for birthday party
Today,i am rating the store not because of the content but because of the disgusting situation in the female washroom ,i had to use the washroom only to find that there was no supply of toilet paper,zilch and bathroom not ckean enough,I am sorry. I certainly made this know to the person incharge .
Was there once with my friend to get something for halloween. Got there 30 minutes before they close, but they were already closed when we got there.
Friendly approachable staff, clean and bright store with lots of room to shop. I have to be careful spending too much time there, or my paycheque is gone! Even if you're on a budget, it's a good choice. I found cheaper things for my kids birthday party than the dollar store!
Lots of supplies, high prices
good customer service.
Great staff
You can pretty much find anything you need for any kind of theme party. Love it.
They have everything you need for a party. It is a bit pricey however.
no matter when u come.... opening... closing.... middle ..... the lineup wait time to cash out Is painfully outrageous. Even if the store is empty there’s always a group of fat moms who are asking for 1000 balloons to be blown up or returning an item for three dollars Wonder why the corporation will not address the painful experience of waiting to purchase things. Literally on any visit for years make The balloon inflation self serve or some thing
Don’t bother calling this location because they don’t answer their phones.
Best place to buy party related stuff
Friendly and helpful staff.
Cluttered but the staff was friendly and helpfull
They had a good selection of items except they didn't have the theme I was needing for my son. I also found them to be grossly overpriced for what you get.
I ordered online 2 orders then after placing the order I waited to get a confirmation on my email but I didn't get for both of my orders a waited a couple more days but no confirmation!! I called customer service and told them they told me we can give u a refund because i was already charged for both orders and let me assure u this was not a pending total on my credit card they actually charged me for the items:( then I said yes I would like the refund if I can't get my item then he told me if u want the item u can still go to the store give your ID and get them im like ok I go to the store they say without a order number we can't give you :( I call the customer service number again the next day they tell me they will refund me the money within 5 business days I wait and wait no refund now its more then 2 weeks I call back the representative tells me someone will give me a call back from your store location (orfus) I wait for the call I get a call i talk to the manager working that day she tells me to come to the store tommarow and we will give u the refund all my workers and manager will know your coming and apologize to me I say ok the next day I go to the store the woman there tells me your going to have to wait u came at a busy time so im waiting there for help hour then finally the manager come which is different then the woman I spoke to on the phone she had no Idea i was coming in for refund so basically no one there had a clue for anything I told her everything that happened she went to the back and told me to wait she comes back after 15min and she gas the orders I ordered she try to do refund and then tells me I'm sorry j can do the refund now I'm in this store for over an hour trying to get a refund that most good companies do over the phone in seconds after a lot of frustration I leave the store without a refund the women at the cashier tell me were sorry and I can assure u someone from here will call u back and do a refund over the phone but no calls back what so ever and no refund I can't express enough how bad this company deals with there returns and very upset about wasting hours and hours on the phone and In store and inline for a refund this is not right horrible service I am fedup and have given up but this company has stolen money that doesn't belong to them if they don't ever give the refund back :( not to mention the total amount I wasted on this is uncountable its been over a month and still nothing I was charged may 15 :( Hi once again it has been well over a month that I wrote this review still no refund u are worned!!
Great place to find party supplies. They however need to improve on customer service.
Picked up my daughters Halloween costume today. Very well organized and a great selection. Good job!!!
My experience at Party City was incredible!! Casey, April, and Maddi were amazing. They helped me with everything I needed for my moms 60th birthday party. I will definitely being returning for the next birthday bash!! Much appreciated!
They really have all your party needs
Always have what I'm looking for
Great, friendly and fast service! Mel and Fiona helped me with two stunning balloon bouquets for my engagement party and I couldn't be happier! They did such an amazing job!
everything you need in one store
Very disorganized..
Staff not helpful at all. Very disappointed in customer service.
This place has all the party decorating needs including themes and games.
Very little for children over 6.
Have lots of great options for my sons first birthday
Nice store to just browse. Great prices on any party item imaginable
They have pretty much anything you're looking for but very over priced For the quality you'll end up with
The sales associate was helpful and we got what we went for at a reasonable price.
Not too many variety
Wanted some balloons for my daughters birthday, would not let us preorder so we had to go the day of when the store opened, got here at ten right when it opened still here, it's 1058, haven't even started our balloons yet, I was told I should have preordered we called the day before and they would not allow us to ore order. So over an hour for 12 balloons. Hope you have lots of time to waste if you come here.