Reviews of Highground (Costumes)

Jaylon Gould

Two days ago my friend and I had an unfortunate experience at this store. It was our first ever time in Jasper, and it was nearly ruined by a taller, darker haired lady with glasses working at the front counter. Being from Saskatchewan, where masks are not mandatory right now, and there was no sign that we saw outside, without thinking, we walked right into the store with no masks. We were barely through the door before we got yelled at by this lady behind the counter, yelling at us across the store to put a mask on. As we frantically searched through our purses to find one and put it on, she again snapped at us and told us very rudely to pull it up above our noses. At that point we did not feel welcome, and felt very attacked, as we were barely into the door and she was instantly snippy with us. I calmly told her we would just go elsewhere. As we turned to leave, she yelled back at us, even while she was with a customer at the till, that"we wouldn't get very far in this town!" Previously working in customer service myself, I felt like she could've handled things a lot better than how she did. I've never had such a horrible customer experience in my life, my friend and I were both shocked, we hope no one else has a bad experience like this again.

Laurence

I bought a coat exactly 7 days ago o8lifestyle sold exclusively at this Jasper store. After checking the retailers of this product on the company's website, HighGround is indeed the only retailer of this product in Jasper.The coat being defective at the front zipper, I tried to return to the store but not having my invoice, the employee at the counter refused to do an exchange because the "policy" is not to return or exchange without the invoice.It is particularly unfortunate that you do not do more of effort for your customers and that you do not use your judgment rather than your "policy" while your supplier would wipe the loss.Beautiful products but I strongly suggest to look at all the seams before concluding a purchase. 0 for your customer service.

Radka Hladková

Highground should be proudly listed among "what to do in Jasper". This awesome spot offers a unique selection of jewellery, comfy yet chic style clothing, casual footwear and other little items one needs for everyday life. You'll find lots of Made in Canada items. Good vibes, friendly and knowledgeable staff, this is just a must stop!

T.J. Winters

The staff here is always helpful and are very good at their job

Matt ReMeR

Beautiful showroom, love the store and they have a very knowledgeable! Thanks all

Madeline Pickerl

Love this shop! I bought so many beautiful gifts for Christmas here. Fun socks/matching underwear (#pairwear), beautiful jewelry, artisan candles, Canadian made hats and toques and linen dish towels. I may have also bought a pair of boots for myself.. :). This shop is so thoughtfully stocked with quality and local products, and the service here is the best, ever. So helpful and friendly. Awesome gifts, and amazing service. Thanks again!

Braden Welsh

Love this store!! Great friendly staff, and lots of awesome things from Canadian creators to check out, you can spend hours in here!! Me and my wife loved it:)

Patricia Peckham

You can find so many treasures. Supporting local business and Canadian made products!????

paul mitchell

Great place to visit. Book well in advance as not to be disapointed. Places fill up fast. Food is great.