Reviews of The Brick Outlet (Costumes)

Ishan B

The one n only brick outlet in ymm. Can't hate !!!

Jenna Rosehart

If I could give this place 0/5 I would. Spent around 35,000 at this place in the last 6 years their customer service is horrendous. Especially when it comes to warranty, or so they call it warranty until something breaks and then they might give you a 1/4 of what you paid for the item in store credit since they can't supply the items to fix it. Same goes for furniture don't let them tell you if you don't use the warranty you will be refunded cause that was also a lie. Wouldn't recommend this place to anyone ever. Deeply disappointed.

Shanta& Rajkumar

We always buy furniture from Edmonton and thought that good furniture is not available in Fort McMurray! That’s completely wrong ????! We went to Brick Outlet and was amazed to see their collection! All types of furniture and appliances are available there. Store size is big, wide open, you can see one corner to other. Nicely decorated and very good layout for furniture. We really liked the store. The staffs are very friendly, professional and knowledgeable. Canadian make items are available in 3/4 days. However, outside Canada make items has long delivery time due to 3 month or so due to COVID-19 pandemic. Product price is reasonable. Some items are on sale. We bought few items and are very happy with the price and customer service. There are parking available for customers. I highly recommend to buy furniture from this store.

Geoffrey Bishop

Staff were friendly and welcoming but a lot of the furniture look used and even to a point of falling apart. Maybe this is normal for their outlet stores?

Nicole Ezekiel

Misty was so helpful! Couldn't ask for better customer service. She went above and beyond to help us find exactly what we were looking for!

Natasha Nicole Ruskowsky

Staff was super frkendly

Gurtej Dhillon

So I along with my friend went to Brick outlet about a week back. He had ordered a centre table. So we went in just to pick up that box. The lady at the front desk wanted us to go to the unloading station. We went outside and towards the unloading station and saw a buddy just pulled in with a big U Haul truck. So we went back in and requested her to give the box to us right at the front desk for which she totally refused. It was just 1 box probably 25-30lbs about 2 feet tall and half feet wide. Upon requesting her again she just said that she cannot do that and she needs to go through a line and cannot skip people.(that makes sense but apparently there was no 1 else except for me and my buddy at the front desk). I asked her again why can she not just hand us the box here and she got frustrated for no reason. When we did not move she asked someone to get the box and told us to wait and said it will be a little bit till we find the box. The buddy who went to find out box came back with the box in 30 seconds and gave it to us. We took it and left. Talking to her the very first time, going outside coming back in and talking to her again and then convincing her to give us something which belongs to us took us over 40 mins. This could have been totally avoided and we could have been in and out in 5 mins. A perfect example of awful customer services. People wanna support local businesses and buy local but if the customer service continues to be as awful and frustrating then you are going to see more and more businesses shut down. Either she is not trained properly which is a skill issue or she is not willing to help. Skill issues can be solved but will issue is a big one. Bad bad customer service

Sheza Athar

I bought a couch from there 2 days ago and the staff was so helpful. Especially the assistant store manager Dillon Kelso, they were so cooperative and patient while we took 3 hours to decide on the couch we wanted to buy. They helped us find a couch that fit our requirements and needs. Overall I’m so happy with their service! -Ayesha

Elizabeth Reid

Great service.

James Campbell

Sales staff not wearing masks or following social distancing. Avoid.

Joline A

Long story short go to the outlet not the reg store!! The manager and sales people work with you and helped fix the reg stores mistake. The sales people actually ask if you need help and not just all sit in the corner, talking amongst themselves making you feel like you are disturbing them.

Vanessa Abbott

Good customer service!

Victoria Hewitt

Dillon k...A.k.a. ups seller. I have dealt with Dillon on multiple occasions and both times we’re great. He explains warranty very well and thorough ha ha Ha and gets me every time. Thanks again up seller Keep up the great work I will definitely be a returning customer!

Mr. Grouchy

Elizabeth has great customer service very friendly and professional very knowledgeable I’d recommend her to anybody thanks Elizabeth

Laura Emerson

We’ve been dealing with Dillon for awhile and he always makes sure him and the rest of the staff do what they can to get us what we want. Great customer service!

josee love

Worst service ever.

Kirstin Morrell

Fantastic, friendly staff!

Enya Shteyner

Happy with the service receive here. My partner and I got a really great deal on a mattress/box spring set and a 6 piece bedroom set. Very happy with the amazing deal we got and they sales reps were fairly friendly and helpful.

Ultimabendessen

Tabrez and Dillon were very accommodating. They even stayed 20 minutes past closing to help my friend and I with determining the best furniture to suit our needs. Very helpful and friendly!

Robert Dyck

Out fitted my house with appliances at The Brick Outlet, Tracy and Dillon got it all for me at absolute bottom prices.

William King

Most unprofessional place I have ever had to deal with, no sense of management nor does anyone working there have a clue what is going on. DO NOT ORDER FROM HERE OR THE BRICK, if you do; they will loose it, not know where it is, forget about it.

Omri Elharar

We loved our recent experience at the Brick Outlet in Gregoire. The staff were very friendly and helpful. Tracy and Dillen helped us to choose the right sofa for our small space and we even ended up leaving with an amazing deal on a new mattress set as well. Delivery drivers were fast and efficient. We will definitely shop here again!

Janet

I had a delivery of a recliner chair scheduled from The Brick Outlet in May 2021. Zach and Terron were the best. They called ahead because they were a little ahead of schedule, took the chair out of the box, set it up in the living room, and took the box away - all in a matter of minutes. Very nice young men. And the chair is pretty nice too (made in Canada, which is a plus for me!).

public public

Horrid experience

Red

I called in looking for a bed frame in stock, when Bill called me back he said they had one bed put together but it was "out of my price range because it's a higher end bed".... I never discussed my budget. I asked how much this frame was, it's regular $1400, on sale for $649... Bill, that was probably the worst sales pitch I've ever heard..... I'm insulted and 100% shopping somewhere else. Also, I looked it up online, the bed is actually pretty nice and for $649 I would have purchased it.

Rory O'Hearn

Incredibly slow service. Had to wait over an hour just to pick up a table and chairs.

Braeden M

The people there are awesome. They treat you like a person and help in any way they can.

Sally Cantomayor

Beverly from the the brick outlet in fort mac, She help us out and get what we need, she was so knowledgeable for the furniture that we get and give us the best deal. Highly recommended to have her help you out for what is it that you need.

Baby Z

Misty helped us to a lot and gave us the best deals.

the indifference.

Jack prices last minute, no delivery exchange on cheap broken furniture.

Miss Xyzha

Amazing customer service from Beverly Brown. She was a great help and very knowledgeable. Definitely recommend. Till my next purchase!

Kelly Hush

We dealt with Dillion from the outlet store, It was an absolute pleasure Normally furniture shopping for me is stressful however today was very pleasurable. Thank you SO much Dillion

Chad Bryden

Clearance pricing is the same (actually a few dollars more) as the regular prices for the same item everywhere else. Arbitrary high prices do not mean you're getting a deal. Shop around online and you'll see what I mean. 20% off of a price that is 20% more than everyone else is not a deal haha

Adeyemi Adeyeye

Great people

Greg Igbodudu

Reasonable price

Alee C

Bad bad experience .. with financing employees really don't know how the financing effects the credit report....or how it works I was advised by a fellow employee that they only do soft credit checks which does not affect the score ... After few day I find out from my credit alerts that they did a hard credit check not ones but freaking twice which reduced my credit score 42 points ... I was really unhappy with this one I tell you ....do your research if your financing with them ....better not to ...

Paul Deligero

Not satisfied at all! I had a bad experience with regards to the warranty!!!

Qdjcw Jiang

Good customers services

Ken Hawco

Great service with a friendly smile. Misty was knowledgeable and helped us with our buying decisions. Was not pushed into a sale.

Melissa Gallant

Dillon the assistant manager of the Brick Outlet in Gregorie was amazing to deal with. His customer service stills were 100% and he went above and beyond to help me with what I needed. Go see him!!!

Justyn Baljer

Good food, great service

Brenda

Nick & Matt From Western Express did an awesome job of moving my new furniture from the brick into my apartment. They were very knowledgable in setting up my laundry centre and explaining everything g to me.

Lorne Gallagher

Fast and courteous

Samantha Gough

only people at this store at 10am and we’re told that the only sales person here is on a conference call for about an hour and no one else is able to help us. We just want to know the price of a table and not one of the three people working in the store are able to tell us any information.

Desi Stanley

We were helped by Dillon for our purchase. I went in to buy a new washer and dryer. I was able to get the washer and dryer I wanted and found a great deal on a couch we also needed. Dillon is very knowledgeable and helpful. He walked me through the whole process and costs effortlessly. Everything was easy. Got the delivery done with no issues and I will for sure shop here again if the need arises.

Cool Roots Jay

Ryan took the necessary time to ensure safe handling procedures were implemented to help load my Sedan. I can tell he prides himself on A1 customer service. I appreciate his effort in my time of need, thx a bunch Ryan!

Renie Dela Paz

Shout out to TheBRICK Gregoire Outlet, most especially to BEVERLY BROWN. She did a FANTASTIC customer service during our transaction with the outlet.

Aneta Bemister

Great service and good deals

Michael Durocher

Good place for budget furniture.

Julie Ropson

I purchased appliances for my home which my builder still hasn't completed ( over a year pass due) they held the appliances and were super understanding of my situation. When some of the floor models arrived there was obvious additional damage. I went back and spoke with Jacob to show him pictures. He was very understanding and quickly worked to find a solution, replacing them without hesitation. Since the fire it seems like everything is always a fight to replace. Everyone from the delivery guys to the team there has been so happy to help without being pushy. I needed their great service and friendly attitudes today. Thanks Jacob and the team. Stay awesome!

Nancy L

Exceptional Customer Service! Had 2 orders from the Brick within the last 2 months, 1 for a laundry center and other for a refrigerator. Dillion helped me out both time. Super friendly, knowledgeable and last night he stayed overtime to help complete my fridge transaction for me. A+++++ Asset to the Brick's Team!

Shannon Tulk

I made 2 purchases in the last month. I dealt with Selby both times and had no issues whatsoever. Service was quick and product arrived on time. Would definitely go back.

Nestor Medina

Great service Dillon help me with my TV inquiries and issues. The brick outlet offers great salesman with lots of knowledge on technologies. They are wizards of the electronics. I will recommend this store anytime to all my friends. Warranty works great and they don't hesitate

Mary

Sucks as usual !

Cathy Dreier

We had issues with our power reclining sofa and the warranty claims. After phone calls and emails it has been concluded happily. Barry Gee, Northern Alberta Region Manager and Dillon Kelso, Assistant Store Manager at the Brick Outlet were helpful and outgoing. Through reselection we picked a different reclining loveseat I think we will be happier with. Of course we looked around and lined up what next to buy!!

K. Lauzon

We got serviced by Dillon and he really helped us with finding the right furniture that fits us with the home decor! He took his time and we didn't feel rushed!! He's very knowledgeable and experienced! He has great customer service skills! We look forward to dealing with Dillon in the future!

Sheldon Hamborg

Basically just a pick up warehouse, but works well

Stephanie Lustig

Fabulous delivery by Jaw Transport. Riley Calci and Nick Kiniak were amazing!!

Healing Essentially

Quick and friendly service. Purchased and picked up my dryer the same day. Thanks Dean Rideout.

Frederick Hancock

Anyone looking to furnish your entire house as I just did,do yourself a favor and go see the staff at the brick outlet in Gregoire. From dealing with sale associate Rhonda and the manager and even the delivery guys were all very professional and lots of help. Everything arrived on the day I was told by the manager it would arrive and with no damages. Highly recommend

Diane Huczek

I was referred to Dillion K because I had specific questions concerning a gas range hood. My sales agent had indicated that you could not have any kind of glass on the range hood because the whirlpool stove I was purchasing was gas. I really loved the one that was on sale but I was concerned because it did in fact have glass styling. Dillion said don’t stay online I will call Whirlpool for more information and I will call you back. I thought to myself he probably won’t call me back. A couple of days later Dillion called me back with all the answers, he had to wait for whirlpool to give him a call back and I was so impressed by his follow up. He was professional and you could tell he really knew what he was talking about which made me more than comfortable to move forward with my purchase. He found a Brick store in Hamilton On. where I can go and pick up my new purchase. I cannot say enough positive things about Dillion and I am so happy that I was referred over to him! My new home purchase is very exciting for me and it is just so nice to find someone who genuinely likes their job who is polite and accountable. You made my day Dillion!

Amanda Donald

Matt and Zack did an excellent, quick and efficient job of removing my old washer and dryer and installing the new ones.

Philip Burnside

My company’s rental property in Fort McMurray needed a new fridge and stove. My company always uses the Brick so I went to The Brick Outlet in Fort McMurray. I had the pleasure of dealing with Misty. She was so good to deal with and so polite, I explained to her what I was looking for and why. She was able to help me out with a fridge and stove that day, and on top of that work the 5 year warranty into the price for my company and save us more money. Everyone I dealt with was so polite and helpful I highly recommend The Brick Outlet in Fort McMurray and ask for Misty

Angie Nicholson

Dillion gave me the best customer service I’ve ever experienced with The Brick. I’m in Saskatoon and he was able to assist me from start to finish in purchasing some furniture all the way from Fort McMurray. Thanks!

Rye Champ

Jordan was the most knowledge and helpful warehouse worker/salesman I dealt from all 3 appliance stores in town. Even answering the phone past closing hours and giving Me full details and prices on all the over the range Microwaves in stock. I told them they should make him a salesman but apparently his skills were much to valuable on the warehouse. GIVE THIS GUY A RAISE ASAP! Fast fwd to 1 day later, the LG microwave had very minor signs of being dropped and took twice as long to heat food which Jordan had given Me a $50 credit in lieu of. I called My salesgirl Cassidy and explained the situation and she called back with a better alternative within 40mins and with no hassle whatsoever replaced it and I was on My way.

Rory McInnis

Jacob was chill af and got me set up quickly with the exact table I wanted. 10/10 awesome show good job. I have been back and Alissa helped me find the perfect computer desk without even looking it up. I found one that was a bit short and she knew the one that would fit a tall guy like me.

Jason Beamish

Well I was just there! Ya for Mac strong eh NOT! This place is brutal. I actually tried to get a sales person from my phone inside the store. They were more interested in playing on the computer. They totally ignored my mother that was with me! I'm glad I have pics of this. I would sooner drive to Edmonton than spend 1 dollar in this store EVER again. But fort mac controversial humor would be the idea for to air this. I will give the store one day to redeem them self.

dennis watrous

Very nice store and employees were great!

Rima Kadri

Andrei did wonderful thanks

Andres Esis Castro

If you ever go to the the Brick outlet make sure to ask for Dillon. He was super friendly and is also very knowledgeable. He will definitely be the go to guy when I go back for any other needs.

Jeff Brown

Elisabeth was a pleasure to deal with! Made everything quick and painless and went the extra mile to ensure excellent customer service!!!

Jordan Langdon

It's always in the warehouse in Edmonton so hard to purchase something that day usually furniture quality is low

RSJ GMAIL

Dillon, assistant store manager, was really helpful in finding the right product. He also wore mask while showing the items.

Bernie Popp

Excellent customer service.

Shelly Corbett

Dillan was very informative about my products I was purchasing and I never get the extended warranty but he explained it so well that I couldn't say no. Beverly and Tracy also assist me. it was a very pleasurable experience. Happy Happy customer.

Courtney Torraville

Awesome service, friendly staff !

Troy Dickson

Ask for Misty! Very helpful.

Theresa Arseneau

Elizabeth has Excellent customer service, sold me what I requested & made the right recommendations regarding quality to match my purchased items, also I felt safe in the store with the staff following the covid19 protocols. The staff stayed late after closing hours to complete my purchase & made me feel like VIP. I will continue to shop at The for all my future purchases!!

Ruf Tom

I was happy to deal with Beverly and Dillon

Jessica Rees

Dillan was awesome. I came in needing a bed ASAP. He took the time to help me, and made sure I had everything I needed. Thanks Dillan!

Viviana Rubilar

Great customer service today from Tarron and Dave. They dropped off my new fridge and where very polite, COVID safe and quick in installing and taking away my old one. Thanks guys! Would recommend for sure.

Mokhlesur Rahman

So bad place to shop. I had a cabinet and that was given damaged for 2nd times. They offer very little money to keep the damage product or telling me to bring back to store every time. Not having a big vehicle, it is not easy to carry every Time and also they gave me the damage product which is not my fault but they dont want to take any responsibilities. Tired of being customer their.

Awanish Kumar

Amazing service by the entire team. Jacob is the best I have ever dealt with. I have been a loyal customer to Brick for over 12 years. I was looking to change over the entire furniture of my house. Jacob did a fantastic job in advising and helping me through the selection , schedule and kept me posted of my things. Great leadership( making sure the staff is well supported for coaching and people are well taken care). During the delivery Dustin and Rory (phenomenal work ethics) and respectful, kept me posted of my delivery and most importantly hard working guys. Keep up the good work guys . I will highly recommend to buy stuff from Brick outlet.

travis tokar

Had a great time here. Tracy and Dillon were alot of help and super friendly!!!

Chris

I’ve been trying to figure out where’s the best place in town to buy a sectional couch and this is the place! I was helped by Misty and she was very thorough in explaining my plans and took the time to make sure I understood what I was purchasing and what was included! Very friendly and polite customer service and I’ll make sure to come back because of her!

Natalie Ogden

Quick and efficient

EN B

I just ended up getting a refund on an entire dining room set worth $1800 because of the most unacceptable customer service I've ever experienced. I called simply to ask about an update on a delivery time if available. I know this is an all day delivery, but I wanted to know when the cutoff time would be, only for the manager on duty to tell me in an unbelievably rude tone "it will be delivered when it's delivered" and ended in her raising her voice at me and hanging up on me!!! Absolutely unacceptable/unprofessional and my business was lost because of it. I will not be purchasing anything from this store if I can help it.

Carl Pike

Cathy was awesome to deal with and had great customer service at the Fort McMurray The Brick. Cheers Dustin and Shayne just delivered furniture to my house. Great service and great people to deal with. Thanks guys.

Muse Gabow

My worst experience. My order was not delivered the time frame they said they will. Customer service rep was rude. I will never shop at tte brick fort mc. You just lost a long time customer. This is my second worst experience . I would have given them 0 stars but there is none

Najwa Karamujic

Western Express qas amazing help ... they did a great job ???? ????

Jannah Loise Besa

My husband and I went in to have a look around for some furniture pieces we needed. Dillon was the one who assisted us, he is/was very knowledgable, accommodating and showed superb customer service! Even after our items were delivered and we had a concern with one of the furniture pieces, he made sure to let us know that everything has been documented and taken care of on their end. Highly recommend going to The Brick Outlet and if you can, ask for Dillon.

Jose Alejandro Mulino Hernandez

Just ordered a TV and a Matress and so far they didn't even call me to let me know it was going to be 4 days after the day they said tey would deliver. In no moment I heard them apologize or even promise to follow up. I swear, do not shop at the Brick or here, they don't care about your money and have the WORST costumer service. IKEA has very friendly staff, top of the line technology to help you get what you need and they deliver to Fort Mc for a VERY descent price.

Hussain Daud

Great setup for viewing furniture.

Amanda Gauvin

Dillon was very helpful and we left happy with our purchase. Will definitely be going back again.

G x

Helpful staff, nice clean place and we'll run. Selection is limited because it's a clearance centre, but you can usually find the same products as the Brick downtown for a bit cheaper, as long as you don't mind a scratch here or there.

Trevor cole

They called me and said their dolly broke and they had no spares. Not a big deal. I call to see when I can have it delivered they representative at the store was completely unconcerned and told me I had to wait another week. The representative kept telling me the delivery people are comtractors and its not her problem. This is not the first time I have had terrible customer service at the brick fort mcmurray. They have no concern for their customers and quite frankly are usually rude and unhelpful.

Sara Long

Amazing Customer Service from our salesperson Misty during the purchase to Trish (Manager) dealing with payment and warranty! Absolutely loved dealing with the entire team.

Quinton Mcaulay

Very great service at the brick outlet today in fort mcmurray. Thank you very much Beverly on helping me with everything and being so kind!!

Frank Berard

Overall great experience! Everything arrived on time and was in perfect condition. All staff were helpful and polite especially the man at the loading bay he was awesome. We will buy from The Brick Again!

Candace Leitch

Dillon was an absolute pleasure to work with! Super patient and helped me find what I really needed and explained everything in great detail! Great service! Never disappointed with the brick

Rum Runner

Iggloo freezer. After spending around 10 grand refurnishing my home after the wild fire. My $200 freezer died within a month of purchasing it. And nobody would fix or replace it. After meny trips to inquire about my freezer and hours wasted talking and e-mailing iggloo. And after three months of promises to replace it I had no choice but to cut my loss and dump the freezer back where I bought it. They do not help with warranty. Rip offs. Don't shop there and don't wast money on worthless warranties. They do nothing. You would think after a major disaster and making a massive fortune because most people replaced everything that they would eat the loss and replace my $200 freezer. But no...

Mike Seaward

terrible customer service and communication. late delivery and very unorganized.

Jessica

Great prices, staff is knowledgeable and friendly.

Marc Greenwood

It's the brick

Adriana Matthews-Rocca

Great experience. Opposite of my seemly so bad luck with my purchases in town lately. Andre helped me out and got me exactly what I needed, quick and easy and pain free! You the man, Andre!

Muzaffar Malik

Hi all, won’t believe got such a great deal on a queen bed that was floor model and on clearance. Heads off to Tracy and Dillon for their great work guiding me throughout my awesome buying experience. Keep it up guys. Cheers!

my03honda

Its usually the last place we check but its ok. Always has a strange aroma and wouldn't hurt to have a deep cleaning

Mitchell Cavanaugh

Rory and Dustin did an awesome job delivering our huge sectonal at 111 aroura place! Best kind awesome job!

Chiedza Viaji

The service was exceptional. THANKS again Dillon!Amazing Customer Service..

Desmond Martin

great service, Andrei was very helpful and friendly!

Andrew Pottie

Dillon was excellent. Very knowledgeable, personable, and friendly. His product knowledge was far beyond what I expected. I assisted with my order at the temporary downtown location. Definitely ask for Dillon if you’re in the market for some appliances.

Sheila Brown

Just visited this location to get a couch, had excellent service from Tracy and Tricha. Got me all taken care of and arranged my delivery for our move, thank you

S S

Just wanted to give a big thank you to Misty from the Brick Outlet store for helping towards making the donation of a couch possible for a mother and child who lost their possessions on Dec 30th to a fire. Your kindness is greatly appreciated!!!

Ricardo Reyes

Dillon was the sales associate who we dealt with. He was very informative and accomodating. He helped us get exactly what we needed and all under budget????.

Fredrick Ellingson

Pretty hard to like a store that seldom has actual stock of what you you want to purchase. Then there are many horror stories of poor delivery service in the area.

gary Devison

After having filed a claim through the brick for my "Leather Couch" peeling at the beginning of the year with the Brick and then having their repair man coming out and assessing what they were going to do, then having COVID delay this for several months was both a lucky and unlucky thing. Lucky part was it showed the peeling was not subject to the one area of the couch as it spread in those COVID months and unlucky because people at the Brick could not seem to accept this. it took some convincing and a while to get their repair guy back to the house to re-check but low and behold they for whatever reason could not seem to grasp even from the repair man that things were worse. After several frustrating weeks trying to solve this issue l went for a visit to the Brick and came upon Trisha Hill who not only lent a sympathetic ear to my issue but also understood my issue and went to great lengths for me to fix the situation, she was very professional in her approach, very personable in her attitude and best of all solved all the issues to our satisfaction with one visit! Received a phone call from Dillon today to confirm what Trish and l discussed and arranged delivery for us, even Dillon was very nice to speak with and when an issue arose in getting delivery he very happily made the arrangements to suit my schedule . Please "Mr. Brick" don't lose these employee's!! they make it pleasurable and bring up you store's stature in this community!!

Phillip Jean

Dylan for the win!

jacques maurice

I dealt with Jordan up in Gregoire and had my stove ordered in 10 minutes. Called downtown, and still awaiting call back after 5 days. Thanks Jordan for being so efficient!!

Bill Rockwell

Great service

Morgan Miller

Dillan and Bev at the brick outlet store fort mac have been over the moon wonderful. The both took the time to answer my crazy questions. They went out of their way to really help me out and I got everything I needed and more.