Reviews of A La Mode Consignment Upscale Resale Boutique (Costumes)

Maria Schmidt

I don't understand the business model of this place. I love the clothes, but two out of the three times I've tried to go there this year it's been randomly closed. Today there was a sign saying it would be closed for 9 days starting tomorrow, but the shop was closed today too. You shouldn't have to check the website for notices of closure everytime you want to visit a shop. Really off-putting, and need to hire some staff for holiday coverage. Will think twice before getting in the car to shop here again.

Doug Arnott

Super welcoming, always has top-notch selection and social media is on point.

rebecca burrows

I simply LOVE shopping at A La Mode. Alexa the owner is very knowledgeable with designers and handbags. I’ve purchased more than a few handbags from her and have never been dissatisfied. When in Oak Bay I suggest you stop in there!

Calla Roberts

A La Mode Consignment is such an amazing Upscale Resale Boutique. When shopping there I have always been greeted so kindly, and the staff have been so helpful. This store is truly one of a kind from the amazing clothing to the classy atmosphere it is incredible!

Victoria Callin

A La Mode Consignment has always been one of my favourite stores. Friendly, welcoming staff, an owner that cares as much about the clients as she does the store, and a beautiful environment to shop in. I will always return to this store and encourage others to do the same.

Melanie Horne

Upscale secondhand fashion, curated for a certain style. You won't find any scraggly clothing in here. Prices are higher than other consignment shops but reasonable for the brand names and quality you are getting.

Haley Ella

A La Mode is a beautiful, professional store that just radiates chic energy. The staff are friendly and knowledgeable, and the boutique is clean and well-maintained. Fits beautifully into the Oak Bay village.

Kellie Smith

Excellent client service and steller inventory! If your looking for that unique but versatile piece that can up your closet to whole new level, this is the store for you!

Leah P

I would have to agree with some of the previous comments. Staff were "short, dismissive and rude". I would not shop here or use their services to consign. In response to owners reply: Dear Alexa, I appreciate your timely reply. My experiences at your shop were not based solely off of this afternoon's intended appointment, which again, I do apologize for running late to. Thank you for your suggestions and I wish you all the best with your business in the future. Kind Regards, Leah

bib bob

I have purchased and consigned with this business for many years now. My last consignment appointment was most horrible. The associate did not even bother looking at the items in the bag or hangers. I was told that these items are not wanted ans she just turned away . No hello, no good bye or any kind of interaction It was the way it was said and I felt very upset on my way home. I will not ever go there to buy or consign, and I would not recommend this place to anyone. After reading the reviews of other clients, I see that they had similar experiences and I know now that my impression was right after my last visit. Just read your reply and the client you are describing was not me. If you read my review it clearly states that I had an appointment. I did not say more than 'thank you" and left. Just clarifying! Thank you.

Susan Callin

The store is outstanding and well organized. I’ve bought many high end items at A La Mode and have always had excellent customer service.

Jane Lindroos

From basics to the highest end designers, A La Mode is the only place to shop in Victoria!

Layma Maslova

Nestled in the heart of charming Oak Bay, A La Mode has been one of my favourite shopping destinations for years. The owner Alexa is a welcoming ray of sunshine and curates the store wonderfully - I can always count on finding quality, beautiful pieces, be it timeless or trendy. This boutique is a must see!

Nicole Roberts

I love this upcycle boutique! The owner gives you friendly personalized service. She has the most incredible designer handbags, shoes, and fashion that is like new (Chanel, Louis Vuitton, Christian Louboutin to name a few). This is a great stop for brand new and very affordable accessories from LA and New York. Watch her Instagram page for her latest finds. Fabulous!!!

Andrea Wynne

Alexa and any staff that are there are always cheerful, helpful and attentive. The quality of the store is classy and high caliber! Some of my favorite wardrobe items are from A la Mode!

Sarah Barnes

Awesome place!

Cindy Arnet

Love the staff, clothes and vibe! Hands down best boutique in Victoria. I have been both a buyer as well as seller and can’t say enough about Alexa and her staff. I have yet to pop in without leaving with a smile on my face and a full shopping bag. Victoria’s best kept secret.

Amelia Muirhead

I’ve had so many positive interactions with A La Mode and Alexa (the owner.) Great selection for clothing and accessories for reasonable prices and a great atmosphere all around!

Emmanuelle Stathopoulos

I have been going to this store for about a year now and have found and purchased several and beautiful items. The merchandise is really good and interesting! No complaints about that. I would have given it 5 stars, honestly. The only reason I am giving only 2 stars is my great disappointment at the attitude of the owner when I went in to hand in a few items for consignment, for the first time in my life. It was the friendly behaviour of the owner - as a buyer - that encouraged me to do so in the first place. Yet to my great shock and disappointment it was like talking to a different person, altogether! It was an attitude of the kind "Don't waste my time" so to speak, very short, dismissive, almost rude, despite the fact that I had followed all the 'rules' she gave me on a piece of paper prior to that. One would expect to get the same kind of politeness and respect either as a buyer or as a seller, especially since the very 'seller' is usually also the buyer! Were this business my client, I would have strongly advised them to pay more care and attention to their customer service. Clients should be able to enjoy the same kind of customer service in either role, buyer or seller and be treated with exactly the same kind of attention, politeness and respect at all times. Treating a client differently at different times is not OK. I understand that we all have our good and bad days, but in business there are limits as to what can be considered as acceptable. So to summarize, if you want to go there as a buyer, I highly reccommend this store, it has very nice items! If on the other hand you are going to give items for consignment, put on your thick skin!