Reviews of After Five - The Outlet Store (Costumes)

Nerdmaid Faith

Loved shopping here, the dresses are beautiful and for such a good price! René is a super helpful stylist that has excellent recommendations and there are lots of options in terms of alterations and colors. Definitely more things for prom dresses than bridal but all were beautiful nonetheless. If you're looking for a chill but still exquisite dress shopping experience I would recommend here!

Linda Moreno

need bigger sizes :(

Lupita González Silva

(Translated) Excellent (Original) Exelente

Alanna Reddemann

Wonderful experience with Rene, very helpful!!!

Belindalucy Nyamrunda

I don’t know if this is bad customer service or the Richmond store decided to offer mediocre service to a COLORED CUSTOMER? If you’re a person of color, don’t bother, they will make you feel like you’re begging for service. Really bad experience. I came to the store looking for two MOB dresses for my mom to wear to my upcoming wedding. When I first showed up, the manager took my details and said he would be calling me a couple days later as he had to confirm with the designer, I didn’t receive a phone call and so I drove there after work only to find out that he hadn’t even asked the designer yet. And so he took my details (again!) and said he would call. Five days later, no phone call, and so I called and yes, as you can imagine, he hadn’t called the designer yet... and yes, he asked for my details again.... So I went to their sister store in Delta, I received EXCELLENT service there but apparently only the manager who’s also the owner can do the ordering. Appalling. At the delta store, we were talking about ordering literally the next day. Finally, I ordered two dresses.... and yes, to this day, I am still waiting for the gentleman to give me a call back about the dress I initially wanted (!) Fast forward to today, I show up to the store, and I get handed two dresses, one is a completely different color and style, he basically decided to order a different dress for me, without bothering to consult me. So I ended up with a ruined day in the middle of a heat wave, feeling discriminated, crying in my car and with a mom with no dress. I won’t be returning, and I will never in my life recommend this store to anyone. Unless they want to feel insulted.. then yes, I will direct them here. I wish I could give negative stars. UPDATE: I went back in today and after almost 45 minutes of arguing - including the manager trying to feed me a false narrative about a chat we had (mind you, we never spoke for more than a minute at a time because he never called me back each time he promised he would) to saying he had emails... which he did not have. The manager simply would not admit that he was wrong and instead had a line up of excuses: telling me that I did in fact order the wrong dress (not sure how as the dress is my wedding color), telling me that "he is helping me and a doing a favor" - talk about privilege, diminishing me to not knowing my colors and saying that I ordered a color that the designer doesn't carry and pointing at the dress and asking "did you think this color is eggplant?" (pointing at the right dress but playing mind games), raising his finger at me and asking "what do I do with a dress that size? I do not carry dresses in that size" meaning he doesn't like to dress plus size women. All this spoken in an extremely condescending tone. I finally got my FULL REFUND but I am so SHOCKED at how a person who thinks so low of women dresses them in such beautiful garments. RESPONSE: Thanks for the response. Being around for 50 years and serving the same "kind" of people means nothing if you won't evolve with time and with the growing diversity in Vancouver. Oprah was discriminated in Switzerland! Shocking... I know. In conversations like this, you should listen and learn, and not rebut with "We've been doing this for so and so." Vancouver today isn't Vancouver 50 years ago, or 10 years ago. Word of mouth does go a long way, I will not hold back to share my recorded experience.

Tina Elluk

Beautiful Clothing to shop for ????