Here you will be able to see the feddbacks of people like you who use the services and products of Party City (Costumes) near Dalhousie (Canada).
As of day the firm gets a rating of 4.1 over 5 and this rating has been calculated on 127 reviews.
You must have seen that the average score it has is very good, and it is based on a very high number of feddbacks, so we may think that the assessment is very faithful. If people have bothered to leave their review when they are pleased with the business, it works.
As you know, we do not usually stop to write opinions when they are correct and we usually do it only if we have had a problem or incidence...
This Costumes belongs to the category of Party store.
I actually love this store. However on both visits the customer service was awful. I had to wait a good 5 + mins on both visits at the cash before I was even acknowledged.
Great place for any celebration needs
Very helpful
Awesome!!!
Horrible they messed up the order and made me lair for my my OWN party they charged me for something I didn’t even want they charged me double of my whole order and staff takes way to long for just a baloon just stop close
Awesome selection
It's very expensive for what you get
Awesome store for party supplies.
Variety of party supplies for cheaper price.
Great staff. Especially the older lady with purple in her hair (forget name - - why aren't names on receipt??) Been in there twice and she always goes above and beyond. Love her! Seek her out if you go there! You won't be sorry
Excellent customer service!
Go visit this place if you want to throw any kind of celebration..they got everything you need
This place is dangerous .. i just spent $200 easy .. but wow my daughter is going to be soo happy
Great store
Best place for party supplies!
Lots of selection for all party related items. Staff is helpful and friendly
One stop shopping for gifts
The line always takes forever there. Always under staffed too. Selection is good though
Meh
Friendly staff and had everything I needed. Good distancing and practices.
Staff were friendly but minimally invested in assisting me.
I always visit party city for different occasions.Best place to go if your planning to have Party Or any occasions.but today they have less stock for MARDI GRAS..they has what you need Costumes, Masks, Decorations, Balloons, Tableware, Party Favors and More! Great Selection. Visit Party City. Types: Balloons, Party Favors, Home Decor, Party Supplies.
I love this place, especially around Halloween!! Please keep bringing in the Trick or Treat studios props and masks.
Cool Halloween selection. Good party supplies. Good staff
Like party City but the selection was kind of very scarce this year there's more things I get from party City wasn't there this year not just in master costumes and party supplies too but I'll still go there constantly
Good
Amazing deals
Apparently, Party City is experiencing a world wide shortage of helium and have refused three orders on two differnt occasions. I will save my time and take my money to more accommodating business in Kingston for furture purchases. #shoplocal
big selection
Friendly staff
Awesome selection and pretty fair prices!
What you would expect from any Party City. Great variety
Shopped here for my gender reveal/baby shower. Staff handled my balloon reveal box with great care so I wouldn't see. Highly recommend for your party need
Terrible.. Out of stock of lot items No costumer service No bags.. so I refunded everything I bought..!!!
Best party stuff
Didn't buy anything, always fun place and great variety, line up was horrendous 2 cashiers and some guy just standing behind, I'm guessing there manager, he just watched and did nothing to help!
Lovely store full of decorations, games, costumes, balloons, candy, ect. Tons of choices!! The staff are wonderful and very very helpful!
Its a cute place to visit. Helps in decorating for any party like surprise birthdays or anniversary party. You can get party stuff here.
Such a great place with so many supplies! The staff were so friendly and helpful.
Watched a kid shove 3 balloons into his mouth while standing in the checkout line . Gave me a good laugh, but I wouldn't recommend buying green balloons from the checkout aisle for a while because he definitely put them back.
Don’t visit the south Edmonton Common store. They have the least helpful employees. I went in the buy a Halloween costume that their website said several were in stock. Nope not in stock. I was told by one employee to not trust their online stock counts. This was my first time in this store, so I decided to look around and pick up a few nicknacks. I go to the counter to pay and I ask if they can search their database of other local stores for me. The manager had to be asked if this was doable. Nope. So I ask if they can call another local store for me. Manager was called again. Nope, they would not even give me the phone number of another store. I was told to google and call myself. So I’m googling alright. They gave me a $10 coupon that didn’t have any min purchase amount listed on it for a future purchase. I go back and was told there is a minimum purchase and that there was a printed sign on the front door from head office. Talk about bait and switch. Never again. I expect better service standards from a Canadian franchise. Also this is a Canadian company and they don’t ship to the Yukon. Not this stores fault, but come on CANADIAN TIRE CORP.
Very helpful!! Better service than the one in Amherst!
Loved the balloons, but they refused to supply mdma and lsd for my party, would not recommend if looking for acid and molly, the ketamine tho was great
Simply went in because we had bought balloons quickly at a place close to home and didn't end up with enough helium to fill them so quickly drove all the way to party city to pay to fill them... While others have used the same service they utterly refused to allow us to pay to have our balloons filled because we hadn't bought them there.... If their service wasn't so garbage maybe next time we would have actually bought our balloons there knowing we could also get them filled. Instead, we will never again shop for any reason at any party city.
I will never go into this party city ever again. I went in to the store this evening not realizing that they were closing at 8:30 On entering the store the the first thing that was shouted out was "we close in 5 min". No good evening or welcome to party city. Then at 8:30 another shout out "the store is now closed. I understand where they would like to leave work but it could have been expressed in a nice tone. I went to shop for items for a wedding reception. I will be going to the location in Langley to give them the business as the Abbotsford location does not need the business
I had a few issues getting a balloon to a friend for her daughter's birthday during the pandemic era. The manager Melissa was very accommodating and very helpful. With her help and the help of the staff working the balloon counter, my friend was fully surprised and her little girl thoroughly enjoyed her giant Big Bird.
Normally okay, but we got home today with our balloons and noticed it’s missing one, not a huge deal but the end of the popped balloon was there but no fragment of balloon to be seen in the carry bag so it didn’t happen while we had it. Edit: they provided another balloon, not a big deal that it was gone to Begin with but you would expect more for a balloon store. I am glad they fixed it when I had to get my second bouquet for one of my kids!
Rude customer service ! All the back room guy knew was I don’t know !
Almost no selection of costumes and staff was not willing to help me find what I was looking for. I ended up having to go to another store and found what I needed in 5 minutes. Never going back here.
Good service, good products, no complaints, short covid wait, store neat and clean, smiles everywhere
Lots to choose from. Store feels cluttered. Not many people on staff.
They literally have anything you might want for a party. Wow. Now some of this stuff you csn find elsewhere cheaper....at a dollar store...but if you are pressed for time and don't mind spending a few dollars more youneill be amazed at the section. Wow.
Ria needs to be fired.
Always great finds
Everything u need for any party.
Pretty much have whatever theme or character you could think of. Pretty good prices too. Go to spot for sure.
Lots to offer with great prices. Very friendly staff.
Very expensive
Great selection of party stuff. Blown away by how much Halloween costumes and stuff they had.
Stop In to Party City to get Harry Potter accessories for my daughter for Halloween.. After looking everywhere I came here not expecting much.. I was super impressed with the quality of the Harry Potter stuff.. I loved the prices and she loves the costume
Come into the store a half hour before close. Go along and start gathering everything we need. As I am heading to the till my wife goes to grab one more thing and one of the girls says "can I help you with anything? We close in four minutes" in a very rude tone. Then the lady at the till is very rude and dismissive towards us and when we ask for a pinata she goes "well we close in 2 minutes" if I dont recall, you are paid until 30 minutes after close regardless. All in all very disappointed with the attitude of the customer service.
Party city is the beat place to go to for all your party needs! They have everything you need and more! It can get a bit pricey but so worth seeing your kids face light up when it's all out up!
Me and my friends rolled into party city gp looking for some things for a scavenger hunt, we met Jolene who is an actual QUEEN, this employee helped us find what we needed AND two stepped with me!!! 10/10 best employee and store in the world!!❤❤❤❤
Great guy working there.. did a great job on my balloon bouquet
Great prices. Fantastic variety
Spent too much so much good stuff
Was a typical party city but absolutely no service so that kind of was a turn off.
Halloween selection is mostly depleted on Oct 1 and staff are busy chewing gum and chatting than help customers... can do much better with a little focus on actual customers.
Great selection
Obviously they have a ton of party stuff that’s fun to look through. However, I was planning my sons 1st birthday and...had some issues. I looked online for a balloon bouquet to order online for the day of the party. I couldn’t order exactly what I wanted from the site so I tried calling them to order. I called and they said I cant order over the phone but in person. (I live in Richmond and was hoping I could order them then my mom could grab them the day of). Anyways I go there less than 24 hours before, get the balloons and they were “out” of the shark balloon I wanted. He told me they had one left but Langley called and put it on hold (yet I couldn’t order over the phone). His birthday was a shark themed birthday, so this was a disappointment). THEN we wake up in the morning and the latex balloons are ALREADY deflated. I called and they said they only last 7 hours (which they should advertise). The price is decent for balloons because they have a cheap product.So I’m left to scramble for balloons. Honestly, any dollar store is better for helium balloons. Thanks.
Always love coming here for Halloween stuff and last minute party needs. Good selection and decent prices. Staff is always friendly and helpful
Only party store in south edmonton
Store is half empty and despite stock being shown online, the staff are too lazy to actually unpack it.
Love that party city has EVERYTHING you could ever need! If you need balloons for a party on a weekend, be sure to order ahead. Anticipate longer than usual wait times on the weekends as well. Has all the decorations you could ever need in every colour under the sun!
Was just there. Almost got to buy and balloon for a smile. 8 out of 10 spaghetti
Lots of selection, prices not too bad, great ideas with their products!
Good service
Fun store but some things are really over priced. I suggest checking dollar store first then come here for harder to find items like really specific themed parties. They also have giant helium balloons which are decently priced.
Always has the best stuff for kids parties!
Busy as heck, a bit expensive but what can you do?
Beware, we purchased a helium container and balloons labelled as helium specific. The balloons didn't stay aloft for even 18 hours.
Lots to choose from.
My one stop party store
Always such helpful staff and everything you could want and more!!
I would have liked to give this place a higher rating but their inventory keeping tool is just pathetic. Their website said that several items we needed were in stock here and we drove 30 mins just to find out that it wasn't true.
It's a great place to get party supplies but didn't have what I needed. Don't go here if you're having a gender neutral baby shower... It won't produce you many (any) options sadly.
Nothing beats this party City! Conveinience, quality, excellent value! Customer service is amazing at this location!
Replaced the only ChaptersIndigo for at least 30km in any direction. Has nothing I can't get at a dollar store. Needs to justify its own existence first before it does this.
A great place to get everything for your event.
Lots of selection for themed parties....some basic party items very cheaply made and overpriced. Nevertheless, you can get some niche items not available in Abbotsford.
Good customer service.
This location sells damaged product. Will not return.
Great selection of balloons
Great place to buy party stuff
Has everything you need!
Staff so friendly there. I love it.
Went above and beyond to help me find what I needed thank you!
Great selection of party planning fun. But the price point is very high. I personally recomend the dollar store for the basics and party city for the extras that you cannot find at the dollar store.
This place has every party decoration, balloon, costume, plate, etc. you can imagine. If it isn't here, it doesn't exist. The store is very clean and despite all of the small goods, very tidy. The place had only one staff member visible, so I had to hunt on my own. I found what I was looking for, and felt a certain personal victory.
Expensive and staff were busy visiting with each other, couldn't be bothered to acknowledge a customer.
All your party supplies. Good selection.
Quick service.
Just easily rich
PARTY CITY!!!!! I adore party city, this one is no exception. Clean, well maintained with a friendly amd helpful staff. Great for all your party and costume needs#
I tried to avoid this place thinking it would bankrupt me. To my surprise they were a bit cheaper than their pop up competition. The selection is a bit limited to mostly costume accessories. However we found what we were looking for and for a good price. The staff are nice and helpful. The only problem is their checkout area is a long cramped area. Where people have to lean over the counter to let others by. Other than that. I can't complain.
Got everything we needed to surprise our little friend. They have endless amounts of costumes and party favours and a great selection of helium balloons
One stop shop for all your partying needs.
The 3 people we spoke to looking for help were horrible, no help, no enthusiasm, made us feel like we were a burden, and there were only 3 other customers in the store so it wasnt crazy busy.. if I didnt like the products it would have been a one star for sure
Quite an amazing assortment of items to help you throw the party of your dreams.
Well stocked and organized. Party City has ALL your party needs and more! Friendly staff and great manager!
Absolutely wonderful person please to deal with. Had exactly what I needed and was ready when I needed it. Will definitely use them again.
Everything in one place for a great party
Love it
I wouldn’t even like to give them a single star....the store is half empty and there’s nothing special than dollar store. I would suggest please go to dollar max across the street and save your money . They charge you 3* dollar store and that’s not worth it. Save your time and money.
Pretty much everything that you need for a party... from costumes to party supplies to hundreds of helium balloons and mylar balloons to the most beautiful greeting cards for a dollar!!!????
Huge selection of everything for any party you can imagine, and a tonne of other things that you never knew you needed. The staff are all helpful and friendly and the store is immaculate and well organized. There is also a huge parking lot with accessible parking and entrance. I gave them a 4 out of 5 only because their prices are a little high.
Reasonable prices for party supplies and the helium balloon bouquets are lovely!
Decent prices and a large variety of stock.
Fantastic store! Incredible selection abd amazing prices!! I cant belueve one review complained about the prices, that’s absolutely not true. There is nowhere else that comes close for selection AND low prices. LOVE this store.
What a great place to purchase party Ware
Excellent selection of party needs for all occasions! Awesome sale items. They have Halloween stuff even when it's not Halloween!!! HALLOWEEN STUFF!!!! Also enough helium balloons to take Dorothy home!
1/10, the manager kissed me right on the lips. VERY PLEASED <3
I guess so if you are not picky.... otherwise you don't have lots of choices in this store
Great selection of popular Disney and Nickelodeon kids character items. Not much in the way of Canadian cartoons (no "Justin Time" options, for example) hence the 4-star review. Anything disposable and party-related, and you'll find it here. Every item can be purchased in any colour, including plates, napkins, cups, cutlery, gift bags, table clothes, etc. Lots of variety of helium balloons in both regular stretchy and metallic.
Staff was nice but the management needs to reconsider only having one staff on. The poor lady there was trying to help customers, ring up sales and make balloon bouquets alone on a Friday.
Whatever you could possibly want for any type of party!
This location often seems under staffed, causing long line ups and a lot of wasted time.
Xmas gift hmm
Great place to get helium balloons for any party occasion. They also have lots of decorating and party favour ideas. Staff is always friendly and helpful.
It's awesome for costumes on holloween or school plays, priced are very high though.
Nice place to shop birthday party stuffs ..such as balloons, candles, decoration etc..
Good prices on party stuff. Better than the dollar store.
Nice staff lots of options to shop for.
Love it
I always come here for any balloon orders i have. Can get a little pricey when you're buying party bags and decorations for multiple child parties however, has lots of selection and updates themes constantly. Always lots to choose from. One stop party shop for sure, and I'll keep coming back. :-)
My go to place for my party needs. Tons of supplies for any occasion.
Great staff very helpful, love this place, good prices
Lots of selection but a bunch of empty shelves.
Everything for everyone!
They got everything you can look for...
Reasonable prices and has all variety of party items.
Very expensive compared to other party places. Staff is not very accommodating or friendly.
So much selection, but a bit pricy.
Scheduled a delivery that the delivery company did not TEXT us until we were a half hour into my moms funeral memorial 75 Helium Balloons and I PAID 96.00 for so I had to LEAVE and go them them myself! I could have done that from jump ... lots of profuse apologies yet take NO RESPONSIBILITY for the F-up .... Needless to say first and last time
Good selection of party decorations except for 80th birthdays. Staff are helpful and polite.
Always a great place to get your party supplies. They are alittle pricey but sometimes you can find some real gems.
Good customer service, no problems!
I like this party city. There used to be a manager. She was very nice. Halloween is the busiest time.
Big selection of party supplies although can be highly priced.
Little pricey but good
I have been to this location a few times and never got disappointed. They have great collection of balloons, cutlery, party decorations, costumes, etc. There was a situation in lockdown, that I had to buy some helium-filled balloons last minute. We had to place our order through their website at least 24 hours prior to our pickup date and only show up for curbside pickup. I called them and the accommodated my purchase. I am very thankful of the friendly and helpful staff because they literally saved me!
They have anything I need for any kind of party
They really have everything to party. Even Halloween costumes...anything you'd see at Halloween stores they had it, and everything else you can think of to throw any type of party! They also have a wide selection of helium balloons and the helium on-site. Some prices are more expensive, but some are just as comparable as any other store.
Nice staff and cheap grab bag candy :)
pricey with good selection
Great place to get all your party supplies and balloons
I like this store because it is nice and clean plus well organized.
One stop shopping
Yea you can find lots of party supplies but it is 99% cheap plastic items that will break and end up in a landfill. Please choose environmentally friendly options for party supplies like reusable plates/cups or compostable plates! The gimmicky toys for kids loot bags are useless and entertain for very short periods of time, why not give just one decent item like a book or a donation to a charity?
Small,dark..no windows.. Organized Clean..well i guess
Got everything we needed for our son's Birthday party and more!
Some items are a bit pricey but decent selection and supplies!
Never go shopping there with your kids...it wouldn't be easy to get out
The variety here is amazing! Any party supplies that you want, you can get it here.
They've got everything you need. So many balloons to choose from
Great place
For every thing of your party specially Birthday parties.
Pricey, but great selection
Very nice staff!
Variety of things available
(Translated) It is a paradise for adults who have not lost their children's heavenly concentricity. (Original) 아이들의천국 동심을 잃지않은 어른들의 천국 입니다.
Lots of options
My partner and I went here for masks for a masquerade party. One of the masks was damaged and it was the only one left. The cashiers apologized and gave us a discount as compensation. Please with service and the variety they had to choose from.
I was able to get the balloons that I had asked for, but I needed the young lady behind the counter to guide me through their process of creating the order. Unfortunately she was less than helpful. The manager type was much more helpful once I came back to collect the balloons. Sadly, they didn't last long at our house. As I recall about 10 days. We have some mylar ones from another company which are still going more than a month later.
Everything I need for a good party.
Great place for party supplies, fun toys and crafts. Got awesome light up bouncy balls here.
Awesome selection of all the things you need to make your party memorable
Came for a single large round balloon and they had them set up like a pick n mix so I didn't need to buy a whole bag of them. I appreciate that.
Great place to get almost everything you need to throw a successful party.
Very pleasant place. Good for buying a large variety of party supplies. Helpful, courtious staff.
Easy to find .They had what I needed and really easy to find everything.Friendly staff .
Wonderful manager and staff
Find this store expensive and the staff very unwilling to help out. On the bright side the selection is amazing.
Very neat and interesting items but a bit pricey for a kids party. I suggest Walmart, dollar store and whatever you can't get there at party city.
I didnt go there
So fun!
I went there for my son's first birthday party stuff and they had everything I wanted. It's such a fun store I felt like purchasing every single thing.
Well-stocked and sorted by colour. Not cheap, and many things are dollar-store quality.
Great selection and pricing.
Party Party... Thats were u go to get stuff for partys
Lots of party options to choose. Each item is decent priced but don't expect to walk out of there with a minimum of $40 worth of items in your cart
Usually kind of messy and disorganized in some sections but a pretty good selection of party supplies.
They sell candy and chocolate, I like chocolate and candy btw!
Clown mskeup
It's ok
I could not get the costume that I wanted for my kids.. but the ppl who worked there went out of the way n tried to helped me .. very good costumer service.. other than the fact that I did not get what I wanted I like the place.
good place compared to dollar store.
Huge assortment! Not just typical party supplies but costumes, baking/cake decorating supplies and many other things as well.
nice selection of costumes
Great selection of party favours and decor. Some items can be quite pricey.
They don't have a lot product! Empty shell!
Very kind and friendly staff, great service.
Huge store, very well organized.
This is the greatest place to shop. Super friendly and informative stop. Your number one party supply store . Awesome selection for Halloween and amazing store management.
Lots of stuff and it’s all easy to find
I'd live there, its SO fun, great decorative items for partys, or holidays, best place for costumes, and great customer service. Prices are reasonable. Clean and organized.
Such a huge selection of balloons!
Awesome assortment of masks and props. I purchase many of my costumes here for my films. Can be a little pricey though.
Terrible, unorganized & MESSY store! Boxes EVERYWHERE. Opened, closed, half full boxes in every aisle. A maze of boxes. I can't believe how disheveled this store looked... I thought maybe it was just a bad day... Perhaps they just got huge shipment in? I went in a week later & it was exactly the same.
First time ever in a party city it was amazing I almost forgot what party I was planning there were so many options, friendly staff helped with a tricky request! Thanks for making my sisters 20th so special!!
Kind of slow. Out of number 1 balloons.
Prices seemed better than other places. Had a good selection even on Halloween itself.
Great selection and themed party items
Helpful staff member.
Little on the American side for my taste. But great place to find what you need
Fun place to visit with your kids!
We hit the after season sales here and walk away was some awesome party decor. We loaded up on awesome Tiki stuff for a steal.
Love this store in general....EXTREMELY disappointed today....NONE of the staff were wearing masks and not one staff offered me any help or even said hello. Whomever runs this needs to make some changes!!! Horribly run store!! I was there today around 1pm.
A lot of variety, good on on most things, staff seems really busy, I don't like how they ask for email address at cash register
Large selection of all kinds of balloons in Mylar and latex. Many shapes and sizes, filled with helium and made into a bouquet while you wait. The counter person was very helpful but they did seem s bit short staffed so be prepared for a wait. One thing I do wish that I could order and pay by credit card over the phone or online, then I could have them picked up or delivered. My daughter lives in Grande Prairie but I live out of province and no one offers balloon bouquets delivered in GP that I could find. Could be a good addition- just sayin.
Went there around 6pm on a friday and the store looked horrible... Barely any merchandise. Went to get helium balloons and only 1 person knew how to use the machine so there was quite a wait on that since there were other ppl ahead of me waiting for their balloons to be filled w helium. Customer service kinda sucks...since they dont know what they are doing. Id recommend going somewhere else.
Love it
Great
I work their
Great place for party supplies
Not set up for Halloween yet.
I've never been there lmao
Such a fun store. This year Halloween costumes came from there. Jack and Sally!
Pricey but a huge variety for everything
not helpful at all store is kind of a mess in some places
Clean, well stocked, great staff!
The stock information on their website is apparently incorrect, checked both yesterday and while at the store - neither were there. Was told that if I couldn't find it then it wasn't there. Not very helpful or polite, didn't check their computers.
The young girl with dark hair and glasses on the front desk of this shop is fantastic. She is helpful and always has a smile. I bought a lot more from this location because of her suggestions and good attitude. The manager also personally dropped off some items I left behind at the store. Talk about service!
Good party stuff
We ordered whole bunch of balloons for my 8 year old son birthday party. Balloons went flat over night as they don't fill them with sealant before filling with helium. Went to the store and wanted to rectify the problem, but the manager informed me then and only then. That they only provide guarantee for 12 hours. No one will inform you about this ahead or when you pay, or when you pick the balloons. He said I have to buy a new set. Great business tactics if you ask me! Save yourself money hassel and disappointment.
Well organized space. Great for any time of year.
Slow service, quite high prices. I also did not like that they cannot process your pre-orders on helium balloons over the phone. The reason is that they “cannot process payments over the phone”…
friendliest and most helpful staff when I was there today
Got big birthday ballon from here and same time from dollar tree ????- and is which one lasted ? lol dollar tree hahaha more than 3weeks and party city lasted less than 2 weeks #expensive and sad .
Lots of items to choose for any event. Great store and location.. friendly staff.
Very informative helpful staff
So much fun stuff for parties but a little on the pricier side (unless you find the good sales)
Staff not really helpful. Lots of stuff for decorating and party ideas.
Very helpful and friendly. Quick service
No helium in gas cylinders?? Seriously! Very disappointing. This place is known blowing & preparing helium baloons decor especially for birthday parties & events We ended up buying a helium cylinder from them worth $40 just to blow some 5-6 baloons
I came in on Jan 3. 2020, and recieved the absolute best customer service I've ever experienced. And I worked in retail management for 7 years. I just turned 24 Years old and Cassandra and James went completely out of their way to help me get balloons for my birthday and they went absolutely above and beyond to make me the best selection. I was extremely impressed with not only the service but the supportive and fun environment between the two workers. I can tell Cassandra is a really fantastic manager AMAZING!!!
Wow this place is impressive with the balloon selection!
Love this store! Party supplies for just about any party theme.
Good play to get party or birthday celebration items
Friendly and helpful staff. Pricing is moderate but that is only because we compare it to Dollar Stores. They had the exact item i was looking for so paying a premium was worth it.
Always great service and products. Just wish they had Ghostbuster stuff
Waited for quite a long time to even get helped out and once I did the staff didn't even seem to know what they are doing. Just sad to see because this store has a lot to offer.
I phoned the South Edmonton Common store two hours ago to ask if there were Large Harry Potter costumes in stock. Waited on hold for five minutes, then was told that there were several in stock and on the shelf. Just arrived to find two small Hufflepuff robes on display and no other Harry Potter-themed costumes. Grrrr. What a bloody waste of my time driving here!!! Not impressed and definitely won't be back.
great shop
Like a dollar store with higher prices. Good basics and balloons.
It felt good to walk into a room with a Happy Birthday alone it was special
Pretty cool store if you need party supplies.
Great service
Slowest service ever! 4 customers in the store and I had to wait almost 20 minutes for balloons to be blown up. Not one associate had a smile or asked anyone if they needed help. Very poor customer service.
Friendly staff and lots of halloween costume collections
I don’t know the name. I think her Name was zin. But my wife knew she was the manager … she was very rude to my wife and 3 year old kid . She supposed to not in customer service business . She worn red sweater on 14 December ,2021 around 6:45 . And scolding my kid and wife in very badly… ..hopefully their regional manger knows this matter
The store is clean but the staff didn't seem happy at all. We bought 12 balloons and within 12 hours, 8 weren't floating anymore. In 24 hrs none are floating. Clearly they didn't put enough high float in any of the balloons. The cashier said there was only a 12hr guarantee and then when we came back to pick up our order she was telling another lady it's a 24hr guarentee. I buy balloons at least 4 times a year and wont be buying them again from that store. At 36hrs half the balloons are actually shrinking. Very disappointing. At other locations I have had balloons that last months and it brings such joy. In this world right now is it all that terrible to use a decent amount of high float to bring some joy. I would bet people would pay extra for them to last longer if there was an option. Just my thoughts.
They service is good but can't find always what you need.
Good but pricey
I don't know why but I noticed all the staff who works here at this location is unfriendly and don't look happy at all. I didn't feel comfortable reaching out to any of them besides everytime I walk into an aisle I notice either a ladder or a cart blocking the aisle which means I cannot get through and had to go around multiple times and it was a very annoying shopping expreience
Nothing to brag about very over priced
Love this place..I find all my Halloween stuff here it's a little pricey but so much stuff to select from
Lots of costume options not only just for Halloween. The store is nice and clean. It’s not on the main road so you have to watch where it is. They have tons of candy too. They seemed have few staffs working but no one is watching the costume section so you have to chase the employees and ask for trying the costumes. They don’t have a fit room only a temporary ‘room’ divided by blinds. Returns are easy as long as you bring back before the date on the receipt. Staff are friendly.
They have everything that you need for any occasion! I love going here!
Young lady in purple shirt was extremely helpful today! Thanks
Love this place.... Great for all your party need and more... So many great ideas
Don’t bother shopping at this or any Party city if there is any potential of returning items. Absolutely awful policies. Staff are not helpful or knowledgeable either. Show elsewhere if you can.
A tad expensive. Can get as good at the dollar store. Staff are nice and friendly but some really need to dress smarter.
The best place of it sort in halifax
Great store, staff are very helpful and will blow up the order when you get there. Lots of stuff for any party. Some items are a lower price than the dollar store.
A little pricey but a great selection of party supplies
Lots of variety
Great place to get your part needs for all kinds of events. I had purchased something that when opened it was defected, staff was super nice and exchanged it no questions asked.
Any thing you need for a party.
Awesome cheap!
Better queue management needed
Amazed at all the products
Awesome! Everything you need for a sweet party.
I had a horrible experience with a short-haired woman working at Party City. I asked her about a shirt as she was on a ladder & she repeatedly, very rudely, continued to say, "What size." She was so rude and it was very uncomfortable. When I tried to confirm a price with her, she immediately said to look below the item beside me in a very rude way. Overall, my cashier was very nice, but some employees need to be nicer.
Jolene is the best employee ever! I DEMAND A RAISE FOR HER. She helped us with our scavenger hunt like two stepping to cotton eye joe. SHE IS A QUEEN❤❤
One stop shop for Birthday party supplies
Staff are always friendly and store is well stocked/good selection
They had everything i needed for decorating my party.
Waiting 45+ min for walk in balloons on a weekend, sure that’s understandable. Telling me to get back into the long line up after waiting that long to pay for a $1 bag for my balloons is ridiculous. Your staff could work on their customer service skills.
Love this place
Great place for party needs and sometimes not even party needs! Always come here to get my goodies for loot bags. They have great prices for bulk goodies and usually have sales on candies.
Waited in line for almost 20 min, I just had one customer before me and there was another 2 employees who are just blowing balloons instead of helping the waiting person, the cashier on the till was talking non sense. When people are rushing they need to avoid talking much and complete the transactions.
I purchased a foil balloon at Party City at 11am on May 11th. They told me there would be an hour wait and i told them i would'nt need it until 3pm. When my cousin showed up at 3pm they didn't have any ready and he had to wait another 20 minutes. I have had foil balloons from the dollar store plenty of time before and they always had my orders on time. Foil balloons are supposed to last up to 2 weeks. I realize that there is a helium shortage so i did have to pay about 14$ for one balloon. After about 2 hours the balloon has already sunken to the ground. I spoke with multiple people at the party who have also advised me to never purchase balloons from Party City, as this has happened to them as well. I advise you to go to your local dollar store.
Very busy and out of a lot of graduation products. Great service.
A little out of my price range betterbquality than dollar store n more items n specialty items
They have almost everything you need for any kind of party.
Everything you could want for party supplies in one place
First time there to look for some foil ballons for my 2yrs old granddaughter. I was impressed with all the selections and the prices are very reasonable.
Staff sent me to the back of a massive, understaffed lineup because I hadn't pre-selected my balloons. Upon re-entering the lineup, multiple customers had also made the same mistake yet they were allowed to quickly pick their balloons on the fly and get in the helium queue. By the time I got back up to the front I was told there was a 30 min wait because of all the people who got ahead of me!! For this reason alone it gets a 1star from me.
Great location, took over some of the shanks there in Crowfoot. Service was outstanding we got personal from a very knowledgeable gentleman who took his time with my daughter and son, showed us around the aisles helped them try on different costume and Halloween outfits and accessories to go with. Was not aware of everything they had in this place and we'll definitely be back for more future decorations for different holidays around the year. Also an incredible candy aisle.
Wow everything they have!!!
Great customer service.. Maddy delivers consistently great customer service
I cannot get over how many times I've discovered what a gem this store has turned out to be!
workers are so nice
Cannot inflate balloons same day, couldn't fill my order same day. Very poor planning.
First time there and and it didn't disappoint ..lots of stuff to pick from
Store has huge selection, pleasant service.
They don't have birthday stuff here oddly.
Was ice cold in there but awsome service. Didnt like casjout asking email and bunch of info none of there business.
Lots of choice
Party City was awesome and decent prices on everything. Just thought I would drop in as I was passing it and the next thing you know I was walking g out with my arms full at those prices. The staff are very courteous and helpful offeriing any assistance you may need. Decent store to take your kids to with a vast variety of items to purchase. Your kids won't be disappointed and it won't take a bite out of your wallet either. With October coming and Halloween this is the store to go to as they are already to serve you.
Good place if your looking for specific things like color matched cups and plates.
Bel endroit pour avoir de quoi préparer une fête.
They definitely have everything
great place for party needs! hoping that they would add more!
Everything you could ever need
Find everything I needed. Great store.
Great for party stuff
Awesome store!!! No problems what so ever ☺️
Endless options for your party.
Went to part city they gave everything you could possibly need for a party my got to for party supplies
Great place for all your party supply needs and more
Absolutely horrible service
Friendly staff and wide variety. I didn't have any issues with this location
Awesome selection for all kinds of party ideas !
You will find whatever you're looking for
Balloons!!!! Lasted longer than expected indoors - big pink foil balloon still floating after 8 days! We love the abundance of choices for all things party @ party city!
Over priced.
Good selection of Halloween costumes for a much cheaper price then the other Halloween stores in town
Super rude employees, they don't even help look for anything when you ask. Also they kept giving me and my mom bad looks, and made her feel bad because she accidentally dropped something.
Everything you need for a party
Not as cool as Ibthought it would be. (Former DJ)
There's a great selection but the staff are sometimes less than helpful
I called for a costume and agent ( Kentish) told me either I have to order online or pick up from store. When I came to store unfortunately the same lady told me she can’t help because it’s not on self. Even though the system shows the store has 1 quantity. She denied me to open cartoon from inside. I explained her, I came from 25 KM far. She didn’t care. She was totally ignoring me. I wish I had different agent. Very poor customer service.
Good place for party supplies
So expensive ????
great staff
How do you take a birthday and make it into the most memorable day in a persons life. I have no idea, but the staff at Party City recommended balloons and streamers.
Best customer service! I needed a balloon bouquet for my daughter's birthday..most places require a 24 hour notice..not only did they still fulfill my order..the sweet lady that helped me did it half hour til close. Most places would just turn you away.
They did a really good job of Halloween stuff this year.
Unique store with all kind of party supplies. Friendly helpful staff. Home of helium balloons ????. Covid clean
Very well organized and awesome alternative during Halloween to pop up shops. They stay around after! ????
Everything you need for a childs party
Horrible customer service. I ordered a kids helmet costume online and went to the store to pick it up. O waited 10 minutes for the cashier that scanned my qr code to bring the item. I saw the cashier leaving the store and asked about my item and she said that she was off but told a colleague to bring my item. I went to the line again and asked to another cashier. I waited for more 10 minutes and at that time I went to my car to give a snack to my fuzzy little one. I waited more 10 minutes and nothing until I asked again and my item was there. I even ended up getting a similar item and ask for a refund because I thought it was not there because they were taking soooo long. The lady gave to me in a closed bag and I was so tired of waiting that I didn't check the helmet closely. Just to find out at home that it came broken! Very, very frustrating!
Not very many of the balloons on display are actually in stock
There are so many different themes of party supplies here. To my disappointment they only have a tiny section of dinosaur themed items. I wanted to get a dinosaur helium balloon but it is a whopping $24+. I figured I would rather spend that on items that the birthday boy can actually keep. I did find a deal on Disney theme characters. Probably won't get all my party supplies here as the cost adds up quickly. Ironically there's a Dollarma right next to them who sells some similar items.
Good variety
Party city is my favorite place for birthday supplies . Especially for party favours you have amazing collection .
I love the costumes it party city.
A little overwhelming the first time you go but a definite must if your doing your own loot bags for parties just wish I had of found this store like 5 yrs ago....so many things to chose from and all affordable....great store for parties
Pulled together birthday balloons for my daughter with very little notice (my bad)... but she loved them!
Nothing special lots of stores like it
I forgot the guys name at balloon counter. Tall African American guy. Best customer service.
Party City has always been a lot of fun to go to. The selection of Halloween goods and costumes are fantastic and you can get them all year round! I especially love how easy it is to tell what section is which. They have handy little picture signs over each part of the aisle to tell at a glance. I did notice it was a tad messy but you could tell they were restocking areas, and with covid going on, I can only imagine how busy the staff are. Speaking of staff, the cashier we had was fabulous! Super kind, quick and friendly!
Huge variety of products for all occasions, all colours and fit for every budget, I always find something new here. The staff is very friendly and helpful, Tyler was especially helpful and enjoyable on my last visit.
Oh boy this place is great for buying party things and posting it online. Then crying in the shower because you don't have friends. But at least the internet will think you do. And that's all that really matters.
Very nice
Nice stuff! Friendly and awesome staff!
A must stop on the way to Christmas shopping. What I like is that the plated they sell here look and feel stronger than the average $1 stores plates.
Huge selection of party supplies and special finds.
Reasonable prices
If you are looking for party supplies and costumes, this is the place. I was dropping by with kids there and we found costumes for the halloween party in school. Prices are a little high but it is manageable. There are a lot of things to make your party outstanding, or decorate your house. I like this place for it's convenience and easy to park location.
Super cool store... never think to go here though... they should advertise more
They never have any balloons in stock what is the point of operating if you can't even have your inventory. They also never answer there phone.
All the party items under one umbrella...the helium price is unreasonable though
Poor customer service
First time for me. Now I know where to go to make every occasion so much nicer.
This store is very organized and has an incredible selection for party supplies. Depends on the day and staff if you get good customer service or not. Very helpful with costume selections for Halloween.
So much to choose from
Bought helium balloons, they were supposed to last a couple of days, but it went limp after a few hours.... Didn't care to return to the store .... Not recommended!!!!
Lots to choose from
Nice selection of balloons and decorations for all occasions!
Always check everything you buy from this place. I bought a costume set off the shelf and it only included one of the five accessories that was advertised on the packaging. Someone likely stole the rest of it and of course, no returns. So I spent 15 bucks on some fake chest hair. Great way to ruin the costume you had planned out. Giving one out of five stars much like the number of accessories to my costume I received.
Great party items for all kinds of events. Decently priced!
Everything in every colour.
My girl loved the place I was there 3 times in a week when she was planing her grad party lots of selections and not bad prices
Organized store
First time here and def not my last. This place is amazing and I found everything I needed for my party! Staff was wonderful and patient!
Love going to this place to get party stuff
I won't be shopping at this location ever again! After calling them and asking if they had a particular costume in stock (2 days in a row) and being told by the stock room boy that they did, that it was on sale and they have 5 or 6 left, I ended up driving from the west end (and living out of town 45 min) to the south common location only to be told they didn't sell it in store and it was online only! The stock room boy swore he'd told me that on the phone, saying he had "phone records" but why would I call 2 consecutive days and tell him I was coming in from out of town to purchase this item of he'd told me it was online only?! I'm pretty sure that would be something I would've remembered considering the drive I had to take! When I spoke to the manager, all he had to say was "oh, he must've been really busy and forgot to mention it" even after explaining all the trouble I went to driving to pick the costume up! They've lost a customer and I hope many more for their complete disregard!
You can find what you are looking for but need to reduce their prices.
Kids love this place
Very accommodating to my last minute request.
The most visited place to find ✨everything to prepare your ???? party. We bake and deliver cakes and I pick here our plates, boxes and colors.
Good selection for party decorations and helium balloons
Great selection
First time in there and I loved it
A little pricey but a variety of supplies!
All your needs for an excellent party!
It was Amazing the lady that help me is really exceptional ???? I cant remember her name Dated jan 21 at 13:05 and assist me on my return requests
Amazing! Overwhelming selections, you can find pretty much any theme you can think of and so many color options.
It was AMAZING ???????? this place rocked my party planner socks and my OCD loved how organized it was.
Green, blue, red, yellow, black, orange, pink..... every colour of every party supply you can imagine. The go to stop for birthdays, parties and events
Clean atmosphere friendly service
Needed leg warmers for 80's day at school, and amazingly found them at Party City!
Never has the balloons you want in stock
Lots of enjoyment.
Attempted a pre order of 30+ balloons over the phone and was told this is a service they don't provide over the phone and that I'd have to go to the store for any pre order. Not the smartest business plan considering I was only ordering from them because it would be on the way to the party we were going to. Were not going to drive out of our way to order balloons for pickup on a different day... If I was the business owner id reconsider this policy to tap into more convenient shopping.
Great selection but ridiculously high prices
Better buy it from dollar store rather then this place
Just an alright Party City. Not terrible but not great either and the parking lot is an accident waiting to happen. Maybe the area is slightly to blame.
The store is stocked! Great for all your party and balloon needs. The staff was super helpful, probably saved my gender reveal party. Would have bought my balloons to early then they wouldn't have floated out of the box!
You got a celebration? You can find anything you need right here! Found all the fun party stuff for my Dad's 60th birthday including confetti, streamers, sparklers and some funny gag-gifts! While I was browsing the isles there were also lots of great stuff for weddings, kids birthdays (including little candies you can fill loot bags with!), adult parties, baby showers, new years, gender reveal parties....even some DIY costumes that would be great for parades (or Halloween). And the best part? All super affordable!! I don't think I even went over $25 for all the party supplies! Will for sure be coming back here to get all my stuff for upcoming parties!!
Great service! Can always find what I need here when the other stores don't have it
Best place to get the party supplies; especially for themed parties you can get everything in a go. Expensive compared to other places/online shops where we can get the same items. Staff is mostly not very helpful though.
Good selections and helpful staff.
Absolutely amazing selection and overall not bad price wise
I came in today with a weird balloon request, and Madi was super helpful, and even genuinely excited to help me make it happen. The next time you need to congratulate someone on their new floors, ask for Madi! ... and hopefully the recipient’s contractor actually showed up on time, and you didn’t drop off a balloon, tied to a box of cat litter, on an unfinished living room floor.
Fun store
Its party city. 4 stars, organization could be a bit better.
An order was canceled from another store and re routed to this store by a free toll number I called. I did not receive an email, I was told to call the store. Called endlessly, no response. I am wondering what exactly the phone lines are for? How do I confirm the order?
Always a good experience
Great friendly staff, and an excellent array of items.
Too much costly need to reduce price
Most of the themes you can find here for bday or other party ideas. I found Surrey location have more items than the whiterock store
Fun store with lots to chose from. Disappointed with the lack of rainbow items. Could have so much more. Also the wedding section only caters to straight couples. Service was polite.
Perfect for kids parties!! Online selections are even better!!
Lacks merchandise!
Bit expensive .. but a quick stop for your party needs for any age Lots of parking. Friendly staff
Selection is very good, you'll find everything you need here for any budget. 2 stars for huge lineups. Cashiers (only 2) overloaded and couldn't help us find everything we needed. Went somewhere else.
What can't you get you at this place. Only downside is i always get lost trying to get to it ..or maybe south common is just so confusing.
Selection is amazing but service can be spotty. Line ups are often long and slow. The store is amazing though. The variety can't be beat. I can't think of a better place for party supplies.
Every balloon I asked for, was out of stock but displayed. I asked for at least 20 designs one by one but all of them were out of stock. Asked for anniversary decor, they were sold out. I even asked for happy birthday hangings. The store didn’t have any of those as well. Horrible experience would never come back to this store.
Perfect for helping set up a child's birthday party. Or for costumes
best party city in the south end
Long wait didn't find what I was looking for
Staff is super friendly and helpful and they had the best prices and collection for Halloween. It was a pleasant shopping experience
Great assortment.
It was awesome i guess kind of a weird story but it was ok
Very nice collection for kids party
Decent store with lots of products. I've been disappointed by their prices sometimes. The store has a "dollar store" feel without the prices/savings.
Kobe is so helpful!
Found everything what we were looking for.
Great store! Clean and organized. They have everything you need for a party!
This was just a quick trip.
WHAT THE HECK PARTY CITY
Great place for party stuff..
The gentleman who took care of me was so nice. He seemed to be a manager. I bought a Birthday balloon for my wife and it escaped. He didn't charge me for the 2nd and I thought that was very Nice of him.
I LOVE Party City. I usually spend way to much money since most prices are quite steep but there is not way you could find all these decorations anywhere else. I have 4 kids and this is the perfect 1 stop shop for me!
Great deals and a large variety of items!
Lots of items to decorate, but not a lot that doesn’t look cheap. Mostly went to purchase graduation items and found a hat decorating kit that my girlfriend liked. They give a student discount if you have an id as well.
Great place to get things for a party. Lots of selection. Friendly staff!
A bunch of spammers that will spam your mailbox without a way to unsubscribe
Found black hair spray at the last minute before a Halloween party
Staff was unfriendly and ride to my wife yesterday and me today.
I would like to say Thank you so much party city Abbotsford for bringing for us Eid stuff. I wish ur business will be successful here in Abbotsford.
Today I waited 10 minutes while the employees used their radios and texted trying to find their manager for a return. The team leader left the store knowing that I had a return and the manager was not in the store, completely unprofessional and unmanaged. Not the first time with poor customer service but definitely the last!!!!
The store is a little confusing to navigate but the staff are friendly and happy to help. They guarantee their balloon arrangements as well which is nice.
Fantastic store and staff :)
Great selection on costumes.
Good options, some are overpriced though, you can find some items cheaper on Amazon prime
Party City did a great job on our balloon order for our grandparents' 70th anniversary.
Website stock does not reflect what is at the store.
Shelves are well stocked, store is clean, staff is friendly.
lost of nice stuff for my kids party
First time in and was pleasantly surprised at all the different party ideas at very reasonable prices
Huge selection, friendly staff.
A lot of stuff on the shelves are very high can be somewhat overwhelming
Friendly staff! Very helpful. This place has everything!
My first experience with Party City was excellent! I phoned in and Jamie made sure I received my 1st birthday balloons on time today. She went above and beyond as I didn't know you were supposed to order online. Thank you so much Jaime!! ????
Tonnes of selection with everything you could want to decorate for a party. It takes forever to pay and once in a while a helium balloon will deflate over night.
Friendly and helpful staff. Well stocked shelves even after a holiday rush but before the holiday.
Nice place to find stuff for parties. Unfortunately, staff is definitely not the friendliest and their attitude is definitely not the best or closed to it. Not the best customer experience.
Great selection. Good quality compared to other party stores.
I was pleasantly surprised when I went here for the first time. This store has every party supply you could ever need!
What a cool store! My son and I had a great time exploring!
Great service from Stephen but pricey
In for over 30 mins shopping and not one member of staff even bothered to say hi. The guy at cash didn't ask anything and it totally felt like noone cared and we when interrupting them by shopping
Trying to save money I ordered mylar balloons from Dollar Tree across the way because of a latex allergy. When I went to Dollar Tree not only where the balloons not ready but they didn't have helium and it is my daughter's first birthday. After a crazy debacle with them I went across the way to Party City and Kevin and Emmanuel saved my baby's party. Not only did they make it a priority to blow the balloons up quickly because I had to be at the hall to set up they also helped me pick the colors to perfectly match my baby's birthday party theme. A million thanks to you guys your team here rocks!
The babies are great
All your Party decorating needs!
Everything you could ever want/need for an event!
Lot's of product to choose from, friendly staff, prices are a bit high though.
Love this store. Bought this DIY banner and everyone thought I had it professionally made!! Will be back for sure!!
Perfect place to get your party start :-)
Best and most affordable party place.
Friendly helpful staff very organized and clean if you dont see a theme you are looking for ask as they did have the theme we wanted they just had not set up the supplies yet.
Party stuffs
Everything u need but very pricey
Just a little disappointed that they did not carry Golf theme decorations ????
Wide variety of party costumes including for Halloween. Friendly staff. Average quality costumes but prices are high for that quality. Greater customer service.
Great selection of party supplies. Always had to wait at least 5min in the checkout line. Improve tgat wait time, and it would be 5 stars
Everything you need for a party in one place. The name says it all. Found high quality costumes for Halloween - and they were cheaper than amazon!
Ok prices
There needs to be a brown section
Picked up some things for my niece's birthday. It's going to be a party.
Always have what I need for party supplies!! Great selection of party supplies.
Not alot in there for adult birthday parties and rather pricy
Staff were very patient and accomodating
Great selection of party supplies.
The only place you need to go to for event supplies. They have it all!!
I like the variety of items that Party City. However I've been to the same store twice (in two consecutive weeks) and I've seen a lot of missing product shelves.
Helpful staff
The store is very well organized. They have everything in categories. Then by theme (different shows or Disney characters), then further by colour scheme. Huge store with everything you could need for a party. Prices are pretty good. It's more then the dollar store, but the quality seems to reflect that. If your looking for decorations for treats, they have a great section of candy for baking or treat bags.
Omg it has everything in every colour at reasonable prices! Love this place!
screw this place. they messed up with something that they should not have messed up with and the manager did absolutely nothing about it. the employee also made fun of another customer to me. really? pathetic
huge selection but was so busy we couldn't get our balloons. Plan ahead! Don't count on getting things last minute!
Great selection
If your looking for helium balloons that will end up choking sea turtles this is the place. Nice staff.
I bought these baloons yesterday December 29 at 5pm and now all the helium has escaped, today December 30!
They have everything... Lots of candy too
A fully stocked party supply store.
Lots of variety.. friendly staff..go there
Balloons, costumes, themes, specials what more could a Gramma want!
All the Halloween costumes and accessories are in store now
Great variety of party items and for many kinds of parties. Kids parties, 40th and 50th birthday, bridal shower, wedding, etc.
Very unorganized, less or I can say no stock. I tried to reach an associates to find some material that I was looking for, not only they did not help but even hesitant to listen. Very bad experience.
it's heaven for party.. so many varieties of product
The store is massive but their selection is a little bare. Came here with some balloons i wanted inflated that had confetti inside and they accidentally over inflated and popped it. They gave me one of theirs so it was ok. Otherwise really a one stop shop for your party needs. Good balloon options, bought some more there.
They had the invitations we needed!
Was basically empty when i visited... maybe closing?
Kind and well informed staff, lot of parking
Stuff for party
Dear Party City, you are lossing revenue because one of your managers is not prepared or very absent minded. 3 customers left the cash line because she was taking so long to enter her code for a simple return or would forget what she was doing. She wasn't wearing a name tag or i would have reported it. The cashier was great, she's the only reason why we didn't leave as well. 2 minutes of shopping should never equal 25 minutes waiting in line.
It was great
wow lots of party stuff here. very pleasant staff.
Nice store. Well organized, and clean. Employees were friendly and helpful.
My experience with Party City South Common was not a positive one. Stopped in early on Saturday morning to purchase balloons to take to Gull Lake for my grandsons birthday. Was told that this balloon could not be ready until 1PM as their phone in orders are first - NO WHERE on the site does this indicate this rule - nor even a sign on your door! Finally the sales clerk gave in to my request and my Sand Castle balloon was inflated and I could tell the clerk was in a huge hurry. Anyway I then stopped at the Dollar Store to purchase a few more balloons since I could not get any more at Party City. But this is not the end of my drama with this balloon as we did tie it to an outside tent - there was no wind and it was very calm! After about an hour, unfortunately the balloon dislodged from the base off the string and flew off into the sky - much to the dismay of the children. A few asked if the balloon would come back??? Anyway that was our $13.50 worth of entertainment - the Dollar Store balloons were a quarter of the price and still remain in tact. My experience was not a good one and I would think twice to go there again!
The staff were very attentive and helpful.
Great selection but can be expensive.
Waited in line for 45mins when the store wasn't even busy
I wouldn't give this store even 1 star . I waited for 20 mins someone helped there was only 1 person at the checkout and the 2nd person just asked what we need and just left, after those 20 mins we asked him that we wanted to fill some balloons and they want 2 dollars per balloon just to fill the helium. And they say said they would last only 8 to 10 hrs. Don't waste your time over here I got some balloons from dollar store with helium and they lasted for 3months!. There was a very long line up while waiting for the checkout and only there was only 1 person at checkout.
You walk into this place of wonderment...floor to 20' ceiling... An explosion of every party never had. Yet. The staff, although sparce, do to virus protocal are pleasant, well informed and eager to help. Final bill just under 100.00 but got everything and more .
Lots of selection but not well organized.
Great, had everything I was looking for
Expensive tat.
The slowest service possible, customers decide what balloons they want at the same cashiers were others would like to pay. Takes forever to pay for your purchase.
Had what I needed but not enough staff on so waited about 10minutes in line to pay.
Everything you'll need for any type of party.
Decent
cool place!!! very pleasing on the eyes! such beautiful colors everywhere:) I hope they get some more Halloween and Christmas stuff later on in the year. Prices are a little high, but if I actually needed something very specific then it's great. Customer service was okay, no one greeted us or asked if we needed help. I didn't need help though, but if I did it might've been a little annoying because the only associate I seen was the cashier. She was nice. Anyway, Great store!!
Great place to get the party started.
They have everything you could possibly need for a party!
I ordered a bouquet of 10 balloons for first thing in the morning! i picked them up, took them straight home & in less than 6 hours they were all down! how disgusting! I will never get them from here again! usually they last a week! This was a special birthday and they didn’t even stay up for the dinner!!
tons of selection!
What can I say it's your typical party store x10. Has most anything you could want or need for all types of events. Staff is very friendly. Happy to have this new convenient location.????
Super friendly staff, more balloons than a girls could possibly ever need, and a great selection of really cute decorations for all occasions. 10/10 store!
They have everything you need, plain and simple. There is an amazing selection of balloons, and different themed decorations for parties.
Great party selections but limited in wedding and cake tops.
They have everything i need! The name says it all
Good but not as good as the us stores
It's all in the name, party supplies. So let's party!
Quiet and tasty
Very friendly and helpful staff.
Needed a last minute ugly Christmas sweater and was able to find one here.
Langley location was batter
Meticulously organized and tidy. Thousands of party themed items, often sorted by colour.
Expect to easily spend over 200 bucks here. Very pricey. And the store is pretty disorganized and somewhat messy.
Nice place for family and friends to buy things for all occasions.
Big beautiful store with lots great party stuff at reasonable prices.
Curbside pickup protocols are wonderful, friendly and helpful staff.
has literally every single thing youd need for any party theme.
Little expensive but variety of material
Good stuff
Over-priced, lower quality goods.
Huge selection of party supplies. Loved checking out all the products they carry. Staff were helpful and directed me to the sparklers I wanted. Lots of balloon options.
Overly expensive, poor service
Could have more options for theme products
Tons of costumes and party supplies.
Always been a good place to find a variety of party stuff. As for costumes, they were selling out fairly quickly on trending costumes so if your looking around for Holloween, better to go early before they sell out
Lots of party stuff and costumes Just the price is a bit high
Great store. Soooooo many good decorations. Some things are over priced. But for the most part it's great.
Great selection
Out of stock of everything I wanted. Out of stock of the next 4 options I chose for balloons.
Staff were very helpful
Had what I wanted.
Would give 5 stars but there was some stocking issues. Almost no baloons and very few candles and some shelves were basically empty
Bought my daughters first birthday balloons here, easy and convenient. Will for sure go back.
Every single time I come here, the service is soooooooo slow! Scan every item SUPER slow and sloooowly put it in the bag, then sloooowly start the process again. To add to that, there will be only one register open while other employees are talking or blowing up balloons. If you're in a hurry, don't bother coming to this location.
Found everything i was looking for and the staff was super helpful!
My go-to party supply store! They have everything you could want and more. I especially like their discounted items after the big holidays are over. Staff are always very friendly and, like I said, they have everything you could want for a party!
Good selection highly recommended
Décor is not done with care, people are adequate, but they usually have everything you need at a fair price.
A great selection of party accessories, nothing is very expensive but it is was easy to rack up a big bill !!!
Nice staff but... I bought a helium tank lay night, blew up some balloons and this morning already had 2 on the floor. By 6pm they are all on the floor already.... don't know why I threw away 50$... I see a lot of comments about this helium tank... why isn't the store doing anything about it
Good
I like their system of filing costumes.
Not been there
best party store hands down, they have everything
It's got stuff but there's no one really around to help you if you need it :/
Lots to offer. Good prices.
Amazing place to get party supplies and stimulate excitement in the kids. They have an incredible selection and prices are very reasonable. Staff are knowledgeable, friendly and efficient.
Whenever I need Mardi Gras beads first place that pops into my head is Party City and when I'm there I was remember they have so much more
Service was excellent as well as cleanliness and expediting
I ordered online to pick up in store. There was an item I had ordered that was not available. That was fine. When I got to the store the manager Jason brought out my order. He again let me know that the one item was not available and he offered to show me some alternatives they had in the store. He helped me out with some other item and questions. He was fantastic and offered great customer service. This will definitelt be my location of choice for any future purchases!
Large selection
it's party city, need i say more?
Lots of party supplies but limited staffs to help customers whether at the counter of inflating the helium balloons. Had to pick up my son from pre school at 12, they told me it will take 30 mins to inflate the balloons,after 40 mins when i came back to collect them, they have not even started. Also the Manager/Supervisor with no badge id (guy), did not appear too happy abt the balloons. We paid for everything but felt like they were doing us a favor...
Went in to pick up some items for our son's birthday. Didn't find EXACTLY what we wanted but still ended up walking out with about $50 worth of some great deals on various party supplies. Great customer service at this one too!
Staff super helpful and friendly. Huge variety of products.
New store. We'll organized and clean.
First time there, only made it to two isles, not bad prices. Lots of selection. Friendly service!
Best place for non standard party supplies.
Got all my Halloween pirate needs, and pretty good quality too!
Great customer service!
Went looking for balloons for a 65th birthday family get together. Selection wasn't what we hoped but we were very happy with the products that we did purchase and highly recommended for any/all party supplies.
No complaints - I've shopped here a few times per year and ordered balloons twice ever, and I've not experienced problems. The staff at the time were helpful enough. For my most recent purchase, they honoured my email coupon even though the code was failing for them. Much praise - I failed to realize that my PartyCity.ca order would be shipped from the US, and my package arrived one day after my event, sadly still too late. However, the store staff was able to return the items for me, without a hint of annoyance from them, despite the process being understandably complicated (hint: emailed receipt is more useful than the packing slips). Tegan especially was super professional and patient. I felt awkward about the whole situation, but they not only didn't make me feel worse, I felt at ease and satisfied at the end. Thank you very much, Tegan and associates!
Delightful service. Staff always have a smile
Got a Santa costume, not sure yet if it fits
Big store, great location. Very helpful and friendly cashier. ( didn't catch her name)
Good service and the staff were very attentive.
Very wide variety of products but the member of staff was most unhelpful, as though I was interrupting her while she was working. I will not be inclined to go there again in a hurry.
A fun place to find that party stuff your looking for
if you're throwing a party you can find everything you need under one roof. The store I was in seemed a bit cluttered and isles were hard to pass. I was happy I was here during a non busy time, I couldn't imagine what it would be like with more people there. All in all it does have everything you need for a party
Great Staff here! I've always had wonderful service at this location in North Buffalo. Plus the store is always very clean & inviting, well stocked.
They always have the themes i need for bday parties
Whole lot of party supplies.
Great experience with the party planner there and a lot of choices
A friend from Ontario called this location trying to order some specific balloons for my bday that she could not order online. She was on the phone with the manager (I believe she said him name was Brian) for over 30 min as he helped her get what she wanted for me. She was so impressed she couldn't stop talking about it lol Thanks for helping her make my day even more special!
The GM, Jason, is an all-star at customer service. There was an issue with my order, but he called me promptly to rectify the situation and even offered compensation for my trouble. Highly recommend this location.
Fairly large selection at several different price points. Pretty accessible for any budget or party
Excellent place to get party supplies. They have everything in every color from Cutlery to candies chocolates to streamers they even have every color of plates and bowls Etc
Ordered a massive balloon order for baby shower with specific instructions and colors needed. Rhea was the girl who took the order & didn't find it necessary to do it properly. Had a long drive and a time sensitive window to get to shower. Had to take my incorrect order with me. Not impressed. Spent lots of money on something I didn't ask for.
Friendly staff, lots of different stock, ample parking
This store is simply another dollar store with higher prices. It was a disappointment.
Hi, i want to apply for job. Can you pls send me your email so that i can send my resume.
Lots of options but very expensive. Some things are cheaper at the dollar stores.
I AM IN LOVE WITH THIS STORE. every popular theme you can think of, for parties and other events. Bulk candy for piniatas and loot bags - also a huge variety of bulk and pre packaged candies organized by color for candy bars. I especially love the bulk / individial loot bag 'toys' and stickers - as a teacher I use them in my treasure chest to reward achievement and birthdays. Also many 'value packs' of loot bag items - generic and themed.
Never enough staff serving in front. Horrible if only staff is also doing balloons. Have walked out without purchasing several times.
Big store with lots of selection. There was a lot of staff behind the counter and not many out on the floor to help customers. I have been in at Halloween and it was no problem finding help though!
Everything you need.
Great store, the extremely helpful customer service lady took my phone, used the text I got for stuff I needed, at the store and went and picked it out for me. Amazing customer service! Thank you!
Waited in line to check out while the only cashier blew up numerous helium balloons for another customer. A while later when the line was extending back through the store another employee arrived and opened another cash, only to start serving people in line behind me. Very poor customer service.
Very nice, large selection of product! Pricing is a little on the steep side considering a lot of the merchandise is near Dollar Store build quality. Considering the fact they carry many items other retailers do not it makes sense to pay for the convenience (especially if you are uncomfortable buying online or can't wait for Amazon to ship and deliver)!
So many things
These poor souls! The night before Hallowe'en I was caught without a costume. From the lady putting the orders to the dressing room and the lovely lady there putting it all away even though it was past close and there were still families shopping in there, I truly hope your manager sees what amazing assets you are! Thank you so much
I love this store! It is great for costumes, themed parties, candy, balloons etc.
Great selection of items but prices don't match what is shown on their website.
Great selection of merchandise for any occasion you can think of. The go to place if you need supplies for children's parties (an entire aisle of treat bag items) the customer service is often hit or miss when visiting. Mainly the cashier. They are either very chatty and helpful or barely mutter a hello.
Wow everything party a d happy helpful staff
Well organized even though it was busy. Lots of employees. Didn't have to wait too long.
Wasnt much there and was pritty messy.
Great store great selection of party and other occasion supplies... staff are very helpful
Nice place
Great selection
Ordered a balloon bouquet back in April, and expected the balloons to deflate afew days later even. 2 months later still holding on. Was able to recently share with a neighbor the balloons for her Son's Birthday. I am very impressed.
Friendly staff. Good collection of stuff.
Wouldn't sell to me without my email or phone number.
Love the variety
If you're planning any kind of party, this is probably the best place to start! It'll save you a lot of time running around looking in different stores for the items you need. No, this is NOT the cheapest place but certainly the most convenient. My reason for shopping at Party City on this particular occasion was to find a good-sized clear plastic bowl for a dinner party. I'd already looked in three other stores and found nothing that would work. Then I remembered Party City recently opened in Abbotsford. Found the perfect bowl and was on my way in under 10 minutes. It was exactly the right price as well.
Staff are very helpful!
A bit pricey. But all the selection you need.
so many things,but very overpriced
They usually have great decorations sometimes they don’t have specific themes but usually good. The only reason I’m giving a low score is the terrible customer service. My previous visits have been ok but this time round it was a bad customer service experience.
Friendly, knowledgeable staff. Well organized, they have anything you could ever need for a party!
It's a pretty unique store for Grande Prairie, and it's been a hit. It picks up especially during the holiday season, halloween, easter, any holiday really. Theyre usually pretty well stock, and you may be surprised with what you may find in there. Just a heads up though, the staff may not all know what they carry in-store... They have a pretty high turn-over rate with staff.
Long lines; understaffed; very consistent; kudos though to the staff that do work there. They are amazing. Just not enough of them. I feel bad for them; they deal with people in a weekend panick all day long...
Helpful staff, great variety of products.
Good selection but it would be great if some of the things on the website were in store, especially since there are quite a few empty spots on shelves.
After seeing all the party paraphernalia I have come to realize that I have been partying below my potential for years. Thank you for opening my eyes.
Very nice people. Helped me so much. Will always come back here????.
Expensive store, but only source for high quality party stuff like helium balloons...
Wow- if you want a specific themed party supply, you can find it here. You pay for the convenience, though. I was also a little shocked at the customer service. There were three people working there but only one person running the cash register and answering the phones (which were quite busy.) She also frequently stopped to chat (seemingly not work related) on her headset to the other employees. I waited in line for like 15 minutes even though there were only 2 people in front of me!
Great selection, no ideas, no problems. They are ready for you.
They have great selection but I felt over priced.
Ordered a bunch of balloons for pick up today and the staff working were so, so kind and lovely. Made them into beautiful bunches for me and even held them inside in the cool air while I waited for a ride (stupidly thought they would all fit in my sedan lol). Thank you three so very much! Really impressed and appreciative. Additionally store was well stoked and clean, very easy to shop and find everything I needed.
Yeah was great found a funny hat but it wasn't for me it was for my partner she is going to be janet snakehole for christmas this year haha and I'll be the FBI guy from that TV show you know the one. Found the hat, A+ wow good work party city gonna be a good party
They have quite a great selection and reasonable prices! I went there for gender reveal products. They had the ballons with confetti, ballon boxes and confetti canons. We were hoping for 2 girl and 2 boy cannons but they only had 1 boy and 2 girl cannons. Cheaper than online and anywhere else I searched.
Lots of option.
If they don't have it, you don't need it for your party!
Huge selection of anything party related. Helpful staff.
Default place for party supplies. Balloons could be priced cheaper. Rip off if you get them helium filled.
Great place for party shopping
Tracy was an absolute angel for helping with balloons this morning. She is fabulous. I normally hesitate for 5 stars, but this time it's worth it.
(Translated) Excellent fun (Original) Excelente divertido
Great place to get party supplies. Decoration in every colour, treat bag supplies, gag gifts , yummy candy.
Bought a tank of helium an only able to fill 3 balloons let the know they said I can only pay to fill each balloon as they can't do anything to help me out worst place everi would never recommend you guys.
One stop shop for events.
Lots of party supplies, sometimes overpriced, though.
Worth spending money on everything..good quality products
Always good friendly service
Cool store fun stuff there
Was able to get the supplies I needed and so much more !
Good selection of party supplies and costumes.
Great selection of party materials and balloons! They always have the materials I need, but they can be a bit pricey.
So many themes! And not just for kids either.
Lots of different balloons for every occasion
Fun merchandise but long waits to get assistance.
Regular Party City Store with very good parking. This store has all the basic party supplies and is a smaller version then the larger Langley location. Thanks for this store close to home .....
Great variety
I'm so happy they are now in kingston. The staff are friendly and the store is very clean.
Not quite enough options, ironically... But the store is a decent size and has a decent variety of party supplies. Just didn't have exactly what we needed.
Great for selection of specialty helium balloons. The rest of the stuff in the store is pretty standard.
The staff do not come out from behind the counter to assist you, they show prices that you that are not true after you’ve already broken your kids heart because it is triple the price and they will not honor what they missed quoted. The manager/supervisor Sarah should be re-educated on how to speak to customers. She was very rude.
Big selection of Halloween and party supplies. Found everything I was looking for. Line for cash moved quickly too.
Variety of candy is amazing
I just went to this place. I was at the door at 7:55. The staff noticed us at the door but kept ignoring us for 5 mins. I even called the store, nobody answered. Three girls were working. They came to the door after clock struck 8:01. They all had different explanation. One said she closed the door at 7:58. When i said i was here at 7:55, other lady said she came and saw nobody was outside so they closed the door at 7:55. I told them that i only wanted one balloon and that was the only thing. But they wouldn't understand. It wasn't a big deal and i would have only taken 1 minute to buy one balloon.
Great party shop! Very nice, knowledgable staff. Tons of items for most occasions. Was a fun first trip through; looking forward to going back.
Great place for cheap and bulk party supplies. Great deal on candy. But we ordered 2 large and 4 regular size balloons, brought them home and within the first hour of getting them half our balloons popped. We think they were filled too much because they looked overly stretched out.
Quite the store! Could spend hours in it easily
I was expecting so much when I went in to the store. The selection is fantastic, but it felt dirty and dusty. We had to go through the entire store, isle by isle u til we found what we needed. I feel like the isles could be labeled up at the front so that people can get in and out. I found many of the items to be spendy for what they are. I don't know what else to say besides that the overall feel of the store could be improved easily but that attention to detail would change the entire atmosphere of the store.
Helpful, friendly staff, and lots of selection of seasonal party supplies and decorations.
First time visiting party city. It was honestly a little too much (overwhelming) and really over priced! I should've got my birthday decorations from the dollar store. Also the staff was not helpful at all. I was never asked if I needed assistance. I got a balloon inflated, but they for some reason gave the person after me their inflated balloon first, I could literally see it ready and floating there.i likely won't be going there again.
Buyer Beware. We purchased a tank of helium and a bunch of balloons. When we went through the checkout I thought the total was high. We noticed extra charges on the bill. Turns out they charge to fill the balloons even if you don't get them filled. What's worse is they don't include the price to fill the balloons on the product tags. So they advertised one price, changed us a higher price for services we weren't getting, and the cashier didn't even mention it. The cashier just charged us for filling the balloons AND the tank if helium and never said a word. What a scam.
Lots of party ideas. Very helpful staff.
so many hats
They have everything you need for any party
Love it, awesome service
Color explosion. Well organized brightly lit store with helpful staff. We found everything we needed from balloons to table clothes to face painting supplies and party favors. I'll note that the washroom was immaculate. (impressive).
Wow very understaffed and not very helpful. Long line up and the cashier didn't seem like she wanted to help. I was really excited to buy a lot of balloons but heard I had to wait a day. Not very happy, quite disappointing.
Loved my daughter's birthday ballons. They were a great touch to her birthday party. The staff was really helpful and pleasent to work with.
Great staff. Had what we were looking for
The name says it all
I would certainly recommend this store for your party supplies. They have a vast array of items to choose from for your next party whatever the occasion. I like also how they allow you to return unopened items for a refund.
Loved the selection on party supplies, and having a place to find costumes and accessories outside of Halloween time. Prices were pretty decent. Will be back for birthday party needs
Please dust the spiderman
Good selection of everything you'd need. Just overpriced.
I called ahead if time to ensure they would be able to fill 2 x 36" balloons I purchased elsewhere. The lady I spoke to said they can and to just walk in and get them done the day of. So that Sunday I show up, first person in the store when they open and the sales people (very rudely) inform me that they cant fill my balloons because a) they dont do the 36" ones and b) they are to busy with orders to fill them. I told them if they cant do my 36" ones i'd buy the 24" ones they sell but I needed them for a bridal shower in 30 minutes... They told me they cant because they were to busy. I did proceed to tell them that I spoke to someone on the phone and they told me to walk in... Long story short, they refused to take 1 minutes to fill my TWO balloons because they were "too busy" and I was literally the only person in the store. Terrible service... I will bring my business elsewhere
Good stuff
They were so busy on Halloween weekend that dreaded going there but was pleased that I was able to get help right away on finding something and the long line up went quickly!
All your party goods! Avoid after holiday sales, they're already packing the day after.
You can get any party stuff from this place. You can even place order for balloons and pick them up after
The customer service there isn’t the best. Disappointed.
Wonderful staff! Great selection &prices
Meh....
Good place for birthday party supplies
Terrific selection and good prices. Store was very clean and shelves were stocked. Store was staffed with 2 people. Waited at the cash for almost 15 minutes while another customer was asking questions about balloons and getting them filled. Asked the guy if there was anybody else in the store to cash us and the 4 people behind us out and he replied yes. But didn't call or page anybody. Then he takes the balloon lady and cashes her out 1st. A second cashier shows up and asks for the next person in line which was us. But all of our stuff, including a helium tank was on the counter and she decided to open the very last cash in the store. So the ppl behind us go to her and we wait for the male to stuff helium balloons in a bag for the other lady. ????????
A little expensive, but the staff was friendly and helpful!
Good variety lots to choose from
Never a worker in site and the place is very disorganized
Low quality stuff for high costs
Quick service and good selection of items. The staff were also very knowledgeable!
Do not bring your child here. They will lose their minds. Fantastic place to blow a lot of money on party supplies, all branded to exactly what your kid wants. It's nice to be able to get everything (and I mean everything) branded the same. Barbie, Princesses, Doc McStuffins - you name it, they have it. They also have a massive balloon selection and the prices on those aren't half bad. Service is usually slow because they are doing double duty inflating balloons and running the cash sometimes. Prices could be lower, but the bulk candy is very affordable.
Good for kid's parties, not super expensive but not cheap either. Langley location has more selection, especially for wedding stuff
The staff were extremely helpful, and very eager to help! A lot of fun and some great products! Even found the perfect napkins for my party!
Great store .. loads of stuff but the problem was, the cashier over charged us and pretended like she knew nothing.
Called and had a sales rep go and verify that an item was in stock, she said it was and put the item aside with my name on it. I travelled from New West to South Surrey for this item and when I got there it was the wrong item and the item I wanted was not in stock. I will not go back! Poor sales training.
Great location that always has a lot of variety to choose from. Whether you're looking for party supplies to costumes, they are your one stop shop for all things party related!
They have it all under one roof for the party. Also, not too much expensive
Only putting one star because there's no option for 0 stars. I'm very disappointed with the rude customer service I received while trying to get balloons. I was given nothing but sass and attitude and it was just very disappointing and definitely put a damper on my day and the party. I left almost in tears and got in my car only to have a balloon pop in not even 3 minutes after I left. PS don't ask for a balloon bag, and watch out for the swinging light fixture. ????????
Massive party supplies, friendly staff, and unending ailes of all your needs
Lots of great colorful party favors costume and balloons to pick from
themed party central
Seriously the best place for any party theme! I also love how everything is color themed!
Very little staff, hard to find items and overall slow service. However it was the only one in the south of Edmonton so we had no choice. Don't go, if you can find an alternative.
Broad selection of helium inflated theme balloons available, but the unicorn we chose didn't even make it to the airport before leaking to the point of sagging and barely floating.
Went there awhile ago it was pricy. This time there were a better selection of stuff. Gifts sets 6-8 items in a party pack. And little nick nacks for 60 cents that you can put into a goody bag. Lots of themes great selection of superheros, frozen, unicorn etc. 6-8 bags sets for goodie bags
Amazing store!! Has everything you're looking for and then some!! Super impressed with the layout and how big it was inside! It's now the only place I go for all my party supplies!
Great stuff for celebrations. A bit too pricy though
Expensive dollar store with worst quality products
Lots of choice but average quality
Not alot of staff to ask questions from so gotta wait a while in line to ask questions
They had everything that I was looking for and more!
Awesome place to get everything you need for just about any occasion. Prices are great as well.
I hate having to shop here and I try to buy online whenever I can. Service is slow, employees are slow, everything about this place is slow. They never have enough people on till (ie, only 1 person is on).
Looks like lots of party goods. Love all their balloons. But was very disappointed with the limited choices of piñata. There were only 2 options. Prices of toys and candies were not as good as Dollarama and Bulk Barns.
The store itself is great. The staff not so much. Never had a good experience here. Either I had to wait 1 hour for a balloon to be blown, or I'd come home with deflated balloons.
They have almost everything you could want for a party
10 days later... can I have my 200$ back please
Great selection and low prices for balloons, rabbit ears, accessories etc. Some of the costumes seem overpriced.
They're always good to me. Even when they messed up with the balloon bags, they found spare ones and still helped me. When my balloon popped in my car, they replaced it. I would highly recommend shopping here and if you arent sure if they have an item in stock, just call. They'll check for you.
The store is big and staff are nice. It is also very clean too. But I wouldn't say this is the cheapest place where you can find party related goods.
Great location! Brian was super patient and helpful to find an item that was out of stock everywhere else.
What an amazing place, low price for high quality stuff
Good place to get all your party needs!????
They have every you need for a Party of any sorts
Just wanted to give a shout out to Daniel who helped me with helium balloons today. He was fantastic, and very competent. Should be given a raise for his excellent situational awareness and customer service skills. He was attentive, effectively juggled between customers, all while helping other Party City employees.
Great service and balloons
Great selection of everything for all ages
Fun place
Seriously love this store! Fun and so much great stuff to look at! They have it all and very friendly staff
It's like an expensive dollar store that is focused on cheap party supplies. It serves its purpose. Today was my first time in one. I will be back.
Store has lots of things that is great and customer service is hit or miss. The cashier was friendly, but lacks information. The balloon makers are rude. First they never tell me how long it will take for the balloon to be done. I waited 20min and asked how how long for my balloons and they tell me I'm next. 10mis later nothing. So I tried to ask the man doing the balloons who happens to be a general manager. He complete ignors me. I wait another 5 min before I just ask for a refund.
Little Filipino lady staff was really helpful and had a big smile on her face! Made my day! They also gave me the chance to donate $1 with my donation which I liked
Staff seem to be absent when needed to get a Halloween costume. They don't have as much selection this year, either. Very slow at the till to pay, as well. Plus side is that the staff is friendly and it's typically easy to find what you are looking for!
Had some hard to find items at Christmas time. Was impressed.
Great location and staff are friendly.
Whoever handles maintenance of this complex does a great job!
Lots of supplies for every event
Best selection of helium balloons ????
A great place to shop for party items. The price is super reasonable. Will be going back
Awesome selection, and awesome staff. Have my son a extra balloon that was accidently blown up.
Good product range
Don't go one week to halloween- so busy! Otherwise great selection and friendly staff
This is the place where you must visit these days to shop for Halloween or a birthday decorations
I visited around Halloween season to pick up party supplies. They have a great selection including a good variety of adult costumes and props. For parties it is all grouped by theme. From classy to kids themes there is something for everyone, along with a nice selection of candy including some I have not found anywhere else.
Best place for all your party needs
Only place I recommend for party or house party shopping at economical price and reusable!
A huge selection for all occasions at reasonable prices.
Good collection for party items
You can get practically any party item here. Items are average price, but better than the dollar store.
Staff are really nice. You can always find what your looking for
They literally have everything you can think of for a party.
very nice
Well the store isn't very organized and doesn't really following any sort of structure or labelling be prepared to walk through every Isle. Good selection of balloons seems to be the place for ppl who are just looking for that. Most items are on the cheaper quality and designed for single use and disposed of after... Difficult to find a staff member that isn't up front busy with balloons filling. But if you have the time and you need your basic party items this place will work for you.
I was overwhelmed with how much stuff they had, staff thou was busy on phones and chatting among themselves to really "help" with customers
Good selection of all sorts of party items capped off by a massive selection of balloons at reasonable prices. The staff were exceptionally helpful and friendly. Will definitely return for future party stock and balloon bouquets.
I wasn't in for very much, just to have a balloon filled and buy a few more. The customer service was great and she notified me well to tell me how long my balloons would last so suggested I pick them up the day of my party so they are at their best. Good parking at the store as well.
Holly grail store.... such cheapnreturn gifts.. so many options for decor and cutlery for party. A must go store
Helpful staff, lots of options but no Star Trek? Kind of a major oversight of you ask me. I cut a 20's flapper wig, Zelda Elf ears, and got the shirt elsewhere.
Great selection of items, everything from candy chocolates balloons costumes at good prices
Lots of variety
I was able to find the products I need
Huge selection tons of options loads of candy choices
Pricey ????
Great Store and staff. North Surrey????
Good place
Having a party without breaking the bank.
great selection of party stuff and costumes
Love this store! Has everything and prices are reasonable.
Great place for decorations and ideas.
INCREDIBLY unimpressed at the terrible customer service.
I am just surprise that Party City is now owned by Canadian Tire! Most of the things I bought is I've seen it in Canadian Tire Store. Awesome! Now I can maximize my Canadian Tire Master card.
Always have everything you need!
They have tons of stuff there and it's really good prices.
Great helpful staff and cool birthday stuff for kids or adults
Good staff. Great Halloween ???? stuff.
Love this store! Great for partys but to also find special gifts for such thingss as kids and grads
Wonderfully neat store, plenty of floor space, currently in preparation for halloween; sure to be a large selection soon!
Good selection. Shelves are organized confusion.
Amazing service and lots of products!
So awesome! I had to keep my cool because there's a lot of colours and Shiney things and other stuff! Also... I noticed a lot of balloons that marked milestone birthdays and realised... Nobody ever got me one of those... How am I supposed to know how old I am? Thanks Facebook.
Interesting selection of items for any and all party themes. We visited Christmas Eve, so selection was well picked thru, but could still find alternative solutions to what we were looking for.
Poor floorplan almost impossible to find what you want without asking staff who ate too busy filling up balloons to acknowledge customers.
It was great had what I needed was in and out.????
Its nice but they should open at 8:30 on sunday
This place has all your party needs from Birthday parties to baby shower parties
Over crowded under staffed
Horrible customer service I stood there for over 30 minutes to get 4 helium balloons. Didn't even finish doing my order and started helping someone else instead. Would not recommend this location
I was told a 20 minute wait for my balloons it took an hour and a half. The person working kept putting everyone else ahead of me. Meanwhile while I was waiting a girl decided to go on her break while there was also a 5 person line up. The only person working up front never bothered to call another staff member for help when he was clearly overwhelmed. Extremely disappointed.
Likely to find whatever party supplies you may want here. Inflated prices, but lots of stock.
Great place for all your party supplies!
A bit disorganized inside. Staff are nice though.
Great party supply store
Great store with helpful staff. They didn't even bat an eye when I purchased 12 sexy Halloween costumes in mid July for my wife. I only wish their handcuffs were higher quality and didn't break so easily. Bargin bin is where it's at. I'll be back next year to purchase all her 60th birthday supplies. Thank you Party City.
Awesome and helpful. One stop shop for all party accessories
Big selection for parties!
Good place for party suppies. Just wishe the $5 coupon for completing a survey that is found at the bottom of the receipt would work. But store clerk manually entered it in.
Lots of great stuff.
As someone that as worked in retail it was very hard see how messy and disorganized the store was. I understand it was the week before Halloween but hire staff to maintain order in the ailes would help with sales and make it more pleasant to be in the store. I should have taken a photo it looked like a earthquake had just happened and everything was on the ground.
Called in a balloon bouquet order at noon To pick up for 7pm. Nothing super complicated just one large tinfoil balloon with 5 small. That’s 7hrs to complete the job. I arrive at 7pm to pick up and nobody has a clue about this order. My info she took wasn’t written anywhere and they were claiming I never called. Once I get to a manager I show her on my phone that I called them today at noon. She said oh yeah this order goes over grabs some pack of balloons and tells her cashier you were supposed to do this a while ago. They bicker back and forth. Regardless they need to have better communication, and train your team to work better together to help provide better customer service. Every time I’ve gone into a party city no matter what something goes wrong this is the final straw.
Worst customer service EVER at this location. There were three people working and four customers waiting. I asked for someone to help me get an item that they had stocked on the top shelf for someone who's over 10' tall to reach, waited several minutes for the sales associate to come...nothing. Went back up to the front, the same person who said they would send someone asks me 'If I found everything I needed.' Seriously?!? I was just standing there asking for someone to help me. She says 'Yeah, we're extremely busy. We're trying'. There were four people waiting and three people working. I needed one specific item. I should've just taken the ladder that was left out (unattended with no warning/caution sign in the aisle for any child to climb if they'd like) and grabbed the item myself. The other locations in the area have customer service that is much better.
Has all kinds of themed party items. Great for loot bags, decor etc. Has a tonne of helium balloons to choose from
Purchased costume for my son and after wearing it around the house for an hour the seam is falling apart and hood is coming off. Manager would not offer an exchange for this poorly made costume. Beware of cheap and poor quality! Not to mention poor customer service.
Great place for party needs and bulk candy
Lots of items out of stock
Waited in line for over 30 minutes. Social distancing was not happening at all. It was a mess
Awesome service, great advice and help with my son's 5th b-day and patient... there were very busy. Worth the wait... but they need more staffing.
I have only been in here quite a few times but everytime the customer service and the the knowledge they have have been completely inappropriate and has made myself and many other people in line feel uncomfortable. I have witnessed one employee mutipal times yell and cry and cause over dramatic situations making everyone uncomfortable. They need different management every time I've been there it has been chaos.
Had everything we were looking for but the customer service sucked, there was a lack of staff and the staff were not friendly
Friendly staff, helium balloons a bit pricey
Love this store. Staff were very helpful. Even went out back to get me more of what I needed because I cleared it of what was there. Big help!
Think of a colour scheme and you'll find it here. Everything from helium to paper cups.
This location is very hard to get ahold of over the phone and not the best with customer service. I tried to call several times on several different days. I was told if I placed an order online for balloons that I would be called to ask about helium and when I would like to pick up my order. I placed my online order and was never called and their automated system was going to cancel my order if I did not pick up on the third day. I went in to the store to pick up my online order and tell them when I would like to pick up my filled balloons with helium (Sunday at 11am) Upon arrival on Sunday they were not as busy as when I arrived earlier in the week. It was only myself and one other customer in the store and two staff. My order had not yet been filled and the employee was apologetic and got to filling it right away. While she was filing my order the two employees skip the dishes order arrived. I assume that before my arrival instead of filling orders they were busy creating their own order for food. From my overall experience with this store I will find somewhere else next time.
Friendly staff. Store has a wide variety of party supplies and costumes
Amazing party supplies but balloons are overpriced. I bought the same helium balloons at dollar store for much cheaper.
Workers werent helping, and were playing with the stuff more than working.
Get everything you need to decorate under one roof.
I had such a great experience here. The staff were great and went out of there way to help. I think the person who helped me was named leni? She was super nice and helped me find exactly what i was looking for. Best party city i have ever been to.
not a very helpful staff
Worst customer service ever! The employees are so rude for no reason. Wish I could give 0 stars
I love parties
Love this place for party supplies
Very young but helpful staff. Fun store.
Awesome !!!
There is so much there to look at AND I found candy cigarettes.
Got the costume we were looking for.
Always a great variety of items for different occasions, prices could be better and when myself and the wife went in, it was a little untidy but I belive that is due to staff shortages as they are normally on the ball for things ! Definitely recommend stopping by even for a look around ????
Absolutely amazing customer service and extremely fun, friendly and helpful staff.
Amazing ! Found everything I was looking for in one store . At great prices !
Great customer service!
Good for a reasonably priced party. Good selection of costumes around Halloween for kids. Veteran Discount!!!
Great selection of party supplies and costumes. Not many of these stores here in the city so they hold a bit of a monopoly throughout most of the year.
Amazing experience! Staff were super helpful and friendly!, Will be going back for all of our party needs. Cannot believe the variety and selection they have.
Great and exciting new themed stuff for party..
They are so helpful and fun to work with
Big variety of products and kids
The staff was very friendly and extremely helpful!
Tons of party and seasonal stuff!
Wonderful but ryans world mystery jellies are expensive for the little figure inside wow almost 8 bucks
Great selection of Halloween costumes
Usually when I go here I find exactly what I am looking for and more. I was there yesterday and the lady who was working as the cashier was very friendly
Good store for party
It has everything you need for a party that is wild and crazy! Went to this place to pick up a costume for my 5 year old. Came out of the store with a smile.
Helpful and courteous.
Great place very helpful staff
Really empty. Thought it was out of business
Amazing variety
Bad!!! I spent 13$ on a nice balloon for my son's first birthday. The quality was not nearly as nice as other foil balloons I've gotten before for less money. It was slightly under inflated from the beginning, which i didn't notice until i got it home but the arms and legs were barely inflated at all and now at about 36h its completely flat. They have a 24h guarantee but i wasn't about to leave his party to go get a new one. Ones I've bought before from other places have lasted weeks! Poor quality products and poorly inflated balloons. Dont waste your money!
Very good and nice service
They have all the party stuff, but too expensive.
Got balloons for a party. Looked great. Cost about $20 for 9. Not too bad. Good service and loads more things. Go in with a budget cuz you could spend a lot. They deflated after 48 hours which I expected so buy them the day of.
I looked online FIRST to make sure they sold what I was looking for...the location on Elmwood did NOT have it and the place is half empty...going out of business??? So I call the location on the Blvd they tell me they have it. Drive all the …
Awesome staff they're very helpful And love to joke around with each other
Best shop in Edmonton to buy party supplies. I love the balloons most ,they have them in almost all colors and sizes. Very well organized store. Staff is always helpful here.
This store is clean and brightly lit. The staff here are helpful. There can be items in the wrong shelf space or thrown on the ground. This is due to careless customers though. I find that this location can get extremely busy. The wait time gets worse if you need to purchase balloons. You wait in line forever to get balloons, even if you've called ahead of time and pre-ordered. It would be great to get a better system in place for this. Overall, not a bad place to find a costume piece or pick up some party odds and ends.
Lots of selection
Interesting store, lots of stuff. Good prices and bad prices. Also, the products are scattered everywhere.
This is the worst Store I have ever been in I will never be back worst manager ever
Organized, effordable, has variety.✔✔✔
I am only giving 3* because you can't order balloons over the phone... no one wants to sit around and wait for an hour or 2 for balloons or make 2 trips for one purpose.
Is there a way to give a 0 star rating because this location deserves it. I went to a different location looking for a certain size on a costume but they didn't have it. I called this location and after waiting on hold for 15 min they hung …
Didn't have what I wanted. Only on line.
Very disappointed with the couple employees I encountered with. They were both very rude.
Very interesting store.
overall bad experience...sales associates would rather be on their phones and talk all day long than help out a customer..maybe if they weren’t so focused on leaving work/going on a break, it’s be a different story with less of a spoiled attitude...also don’t know why this party city seems to have their own rules..i urgently needed some balloons and they weren’t stocked n the ones i did choose later on, they “couldn’t” blow them up until 1pm and when i asked why she couldn’t give me a straight answer...called two other party cities and they were BOTH able to help me urgently so i’m unsure of why this one thought they were any different.
GREAT PLACE FOR MY CHILDREN'S PARTY!!
A very large selection of party goodies!!!
Store is pretty picked.over right now. Probably can't get supplies in.
Every time I go to this store for my kids birthday balloons and decorations I am always amazed how rude and unhelpful this staff continues to be. The lady doing the balloons makes it seem like she is annoyed to be doing orders for birthday balloons. Yesterday she was so rude after questioning my order three times and asking if I had my receipt three times I said you are holding my only receipt. Then I asked if I should wait and how long it would be her reply was “Well unless you plan to stand there and watch me you should come back” So condescending and rude! I don’t know how they hire such terrible staff but they all need to work on customer service. If there was another party store in Halifax I would definitely go so I never had to step foot in a Party City store again. Very overpriced and worst customer service of any store I’ve ever been in in my entire life. The woman who I think is the manager is unbelievable with her arrogant attitude towards customers.
alot of party supplies and costumes for kids and adults
Awsome costumes but ridiculous prices on some items
I try to avoid this store unless I'm desperate for a large helium balloon.. They always lack complete supplies (set in a certain theme).. Prices tagged wrong numerous times.. Usually understaffed which in turn causes a long wait to get your items checked out or balloons filled with helium.. Overall I'd just go in there when my other options are exhausted.
Good environment
Variety of things over there, specially about the holy month of Ramadan and the Eid , there were long cashier queues even before the Corona virus started, I hope there will be more themed decorations and Wiltons products, you will like this store and won’t get out of it without buying something from there
Friendly
Very helpful finding what I wanted
Tons of great party things for kids
Great for party,wedding etc stuff. Just a little bit pricey
good selection of party supplies.
Lots of party stuff ????
This place has everything for a party!
Great place to get Halloween costumes,without the hassle of going through them all!!
Great service here, forgot my receipt and needed an exchange only and they were very accommodating. Huge store and and selection.
No one to assist. When you ask, they are busy behind the counter or filling balloons
Store is busy and somewhat understaffed but they get the job done and have great party supplies.
Disappointing selection. Poor service.
Great customer service. Lots of choices for Halloween costumes, accessories and decorations.
Excellent service. Courteous and helpful staff. I found everything I needed For our St. Patrick's Day Concert.
Nice
Prices are okay, I went in looking for Thomas the train birthday supplies and I was slightly discouraged because the selection for each theme for boys are extremely small.
They had everything I needed for my daughter 1st birthday party .
Had the worst experience ever at party city, very low rack protruding from shelves at knee height. Walked right into it and have a nasty welt above my knee. Found associate and told her what happened when the store manager heard us he intervened. I showed him what I hit as it was protruding from shelf. He said he would bring it up with party city. So disappointed not to mention hurt.
I had never been to this store but needed something special for my sister's 60th birthday party so decided to check them out. I was really surprised, it is full of items for different party themes, young and old. And their helium balloon selection is awesome! I will go again for sure.
Expensive. Spent a fortune on balloons, only to have them deflate later the same day.
Clean, organized, quiet and super friendly staff.
Funny place to shop for party's but 2 dam expensive
Had a terrible experience here. No one was willing to help, kept asking for help but they were to busy talking amongst each other. Also, they were so condescending and very rude.
Good selection.
Attentive service, friendly staff and lots of selection for any type of party.
good selection but very expensive
On Fridays they close at 9, but i went there before 10 minutes the door was closed
Do not waste your money.. You can not exchange you can not return everything is final sale beside that too expensive ...
We went to this South Edmonton Party City to do shopping for our daughters birthday. Ordered $20 ballon pack and received it next day on time. Very next day after picking up ballon they all started coming down and didn’t stay a float. I am 100% positive shop didn’t use all Helium gas in balloons or else it will never loose float just in 1 day. Very disappointed and felt like getting cheated. I am not visiting this place again.I would not give any stars but had to give 2 stars instead of no star and that’s for amazing staff service.
One of the employees was unkind. She reacted irritably to my question and felt different discrimination in her kind appearance when dealing with other customers. Hence, I hope the employee is going to be trained well about customer service.
Very great store
Was very helpful and had all kinds of costumes available. Prices were a little expensive though.
Nice people and efficient service
this store has everything for a party can be pricy but all speciality stores usually are only three stars because you always wait forever at check out the selection of balloons are amazing but when one person orders balloons you wait forever
Great place for party supplies
Thought it was a party rental
Friendly and helpful
I had a balloon order placed two weeks ago for my sons Birthday and when I went to pick it up the staff told me that someone already picked it up which was not the case. My order was given to someone that it didn’t belong to. Don’t you guys check receipts?? I then had to wait for my order to be re-made and I was late to my own party. I spend fortunes here and will not be returning.
Everything you need for party at a great price. Good place to get party ideas and has crazy selection of helium balloons.
Friendly
Awesome supply of costumes!!
Rude unhelpful staff. For the prices they have you can do better at the dollar store. Also, dollarama has a great selection of balloons for cheaper.
It's a great one stop shop for virtually any event you have. I find that some products are a little more expensive compared to what you find online or other stores but in return you get the convenience of getting everything done in one trip.
They got all the good stuff, but they bit expensive then other places.
Really good store. It does looks like they're understaffed. Also, note that if you can't find what you need on display in the store, they might still have it somewhere stored away. Ask the staff for assistance if you need any; learnt that the hard way.
Awesome selection. Find anything you need for any party. Had a special balloon order made. It was perfect.
All you need for a party, and good prices.
Purchased balloons and was not happy with the way it was arranged and one balloon lost air. The air problem was explained to my satisfaction but felt like I was being called a liar about my other concerns by the assistant manager which wasn't appreciated.
Visited store on Aug 10 to purchase helium balloons. Three people I was unfortunate to deal with were very unfriendly and didn’t provide not just exceptional, but just basic customer service/advise. I was very disappointed as I don’t remember being so upset with service that made me write a review. Balloons were also bad-one day later $25 worth balloons were laying on the floor deflated.
Great variety at reasonable prices for what I was after
Hard to get staff to help you and slightly confusing set up with prices that are hard to find for some items. Huge selection of stuff which could have been part of the confusion. Had some nice products but fairly expensive. Good last option store but I would personally try somewhere else first to save time/money
Everyone you could want for a party! Have to be careful. Could be a bit pricey!
Perfect place for all your party needs. Very helpful staff
They have a huge selection of supplies. Several different party theme supply. They have a candy isle aswell as and party favor isle. Their prices are a little on the high side and some of the things can be found at the dollar store for a fraction of the cost.
Great selection of stuff
My choice #1. Friendly stuff, always find what I’m looking for...thumbs up!!
Nice staff so helpful
Lack of staff.
I would not recommend this store. I had placed an order for a balloon bouquet a few days in advance for a party. I arrived around 1230 to find the balloon half deflated and wrinkled. The cashier at the front was prepared to sell me the bouquet to which I responded I could not be expected to pay for it in that condition. I was informed they had known it was defective since the previous day, had tried multiple things to no avail and it was their last one. No one had called to inform me (there was more out in Sherwood Park but id just driven 30 minutes), attention was not paid to rectifying the situation, and if it was a manager that came out- not a word was said to me (or the two other women who had ordered bouquets for pick up that hadn't even been inflated yet). I would not recommend this location if you are looking for ease of pick up or value customer service. What should have been a five minute stop turned into over 40 minutes as no one really seemed to care that I left dissatisfied. Next time I'll pay the extra and head to The Balloon Store.
Thank you very much Amanda for holding the unicorn dress , you made my daughter very happy .
Great shopping experience for kids birthday parties
Great store, fully loaded with everything from coloured plastic cups to balloons, Wrap, gadgets etc. Pleasant helpful staff. And very clean and organized.
So many things to look through and AMAZING prices! Going to go back many times :)
Good service! Always willing to help if needed.
The staff was AMAZING! Friendly and very helpful. The store is huge so be prepared to stay awhile if you enjoy browsing. Everything you could possibly want for any occasion! Scored this awesome Pikachu balloon for my son.
For kids worth it
Product shows as available online for two days now. Came in store. Employees have no idea where anything is in the store. "Umm not sure could be around back on the costume shelves or maybe in the back. Not really sure what to tell you." Will definitely not be back in the store let alone recommend it to anyone.
A little pricey but best place for party supplies!
Great place
Party city South Commons is the best.
Such a huge selection at competitive prices.
More n more of every party Dave's...store.
Store always seems very picked over
Excellent customer service and very courteous ladies.
The selection is getting smaller everytime I go to this store.
Staff is helpful
Nice, clean, helpful
If you have any get together any party anytime suggest go there
The store itself is fine and a good go to for party need thus the 2 stars but the staff you can tell are teenagers whom just don't want to be there and hate it with no manners. I'd rather find a store that is a little more friendly personally but if you're not bothered that it's a pretty good store.
Great store but 30 minute line up's to pay.
Horrible customer service!!! I have been calling for the past hour or so and no one is answering my call! Gezz.......... EDIT: omg omg omg.....I'm so frustrated they still aren't answering the phone although they're open till 7pm and it's 11:49am....I need to get a hold of the staff but hey no one's answering the phone
I didn't get what a I wanted so I have to buy something else
Found what I was looking for
Shelves empty. I'm guessing because Halloween is over. Couldn't find what I needed
They seem to have everything you could need for a party! At least as far as plates and cutterly in any colour you could hope for!
I was looking for a party hat and I couldn't find it here. So now I bring moronic.
They have what you need for a party
Prices were really good for the items I needed
Great selection of supplies for any type of party!
We paid an atrocious amount for helium only for half the balloons to be deflated only a few hours later. Also, the balloon bouquet (if you can even call it that) was not a bouquet at all. There was no staggering of the assorted balloons, it looked like a toddler put it together. I'm very very disappointed in our large balloon order, the fact that no one returned my call when I called to complain, we will never shop at party city again.
Pretty good place and the staff went out of their way to help us out. Seemed like they were taking down the Halloween goods early like everywhere else. I don't know why. People like myself were still there looking at goods to buy as they are taking it down and it was weeks till Halloween! I don't get this practice. I'd squeeze every drop of profit out of selling the Halloween goods up until and past (marked down) it. But they had a the best range of goods around and mostly at a fair price.
Lots of choice lots of mess well priced madness
I thought it was a waste of money for the helium balloons. They only last half a day. Party City told me they only guarantee 8 hrs for latex balloons and 24 hrs for the foil ones. Lol I had dollars store balloons last alot longer. Definitely won't be getting balloons from them again!!
It has pretty much what you would need to throw a very specific themed party but it is wildly over priced. Go on Pinterest and make your own decorations if you can.
They didnt have anything I was looking for... But was all listed as in stock on the website
I keep calling them but they never answer. Whatever they show online its not available there.
This place has free parking. This location is new and clean but not as big as other locations. They have all the themes you could think of. Make sure to check their website as some stuff is only on sale online. Helium balloons are way overpriced and they need a days notice.
Good prices and purchasing
Awesome clearance items.
Found lots of products of a paticular theme I was looking for
nice clean location!
The store is messy. The staff dont have answers to questions about their balloons and choices. Generally a bad experience but nothing really specific as to why. When the staff didn't have an answer they asked other staff members, but no one took ownership of the questions so the general mentality of laziness seems to rule.
Really good selection and decent prices.
Disappointed in supplies for anniversary parties
1st time ever in a party city. Super impressed at the selection.
The last couple of times I came here, the staff were very friendly and helpful, was greeted right away upon entering the store however I visited again on March 9th around 7pm, the staff was standing by the cash register and couldn’t look up for one second because she’s so distracted by whatever was on her phone, when I asked her to get me a helium balloon, she seemed very annoyed. I had told her twice which balloon I wanted and she told me that she didn’t know which balloon I was talking about, yeah maybe if you get your mind off of your phone for just one second... very rude staff, I won’t be returning
(Translated) Big party (Original) Gros party
They need more staff but I love this place
I went to so many stores trying to purchase helium balloons. I should have went to Party City first! Amazing selection and great customer service!
Great staff. Very helpful with whatever you need regarding parties or events. This store has pretty much everything, a little more expensive - but everything is in one place. The balloons last a good amount of time also.
Had everything I was looking for
Great for party supplies and Halloween stuff.
There's a huge selection of party supplies, but expect to pay big box store prices. A lot of items are over priced. You'd save a lot of money if you shopped elsewhere.
They have every thing you will need for your party.
I have been getting balloons for my daughter for 9 years. Earlier in the week I stopped at the GP Party city to see how long they would last, the girl informed me I could pick them up Friday and they would still be okay Saturday. Saturday half were deflated, I called to see if I can return. A nice fellow answered and said yes they would fix them. When I went their a blonde lady older lady was so loud and so rude to me about returning them, I was almost in tears just standing there. It was so embarrassing. The other lady who came in to “help” was very rude as well just a little less loud about it. Grande Prairie needs a party city , unfortunately I can’t see myself ever stepping foot back in there. I see I’m not the first person who loves the product but the service is absolutely awful. I even said to the lady; you guys don’t need to be so rude to me about it. Then she seemed to change her tone but did not apologize for the miscommunication.
Ok store.
This place is loaded with decorations and party knickknacks. Like even crazy stuff you won't find at other places, birthday crowns and part bag fillers, found some of those old parachute guys for my kids birthday. just looking around will give you a crazy amount of ideas. Can be a bit on the pricey side though.
Good store layout. Good staff
Great customer services. Returned a costume that didnt fit day before Halloween. Guess its policy not to return before holidays but manager was great and did it. Place has all your party needs.
Lovely
Great place for balloons, specialized picnic ware, and other party accessories. Service was good.
Really impressed with the pretty girl (wearing a hijab) she was so friendly and helped us with our party decor.
Great for those last minute party trips. But, get there fast or it will be all gone!
Looked on their website, found something i liked, and was told it is still in boxes when you get there. Waste gas and time, for a no. Why have it available for purchase if you literally can't drive their and buy it. Bad Business management.
This location of Party City has less selection. Party City price points are on the high side unless you are able to secure a special offer.
Found everything I needed in a very short period of time :)
Lot of party decorations and entertainment design options
Cheap and best
Clean and well organized... long lines on saturdays :( but the staff is helpful!!
Excellent collection of party needs
Unpleasant staff :/
Staff needs to understand how to speak to customers
Mountains of cheap Chinese-made party goods of all kinds. But a slim inventory of licensed merchandise. Is this the best we can do...
Very Nice place. The food is good
Balloons did not last even for 2 days. They looked good used Saturday afternoon by Sunday evening they came down.
Good
The wait at the cashier was long. There was one person in front of me and the wait shouldn’t be too long. It took 10 minutes from the time the customer in front of me left and my turn. The cashier did not look happy to be there and lack customer service..
Love party city! Always find what I'm looking for...and more
Disappointed!!! The store itself is great but not all are available like under the sea theme for boys. Staff are not that friendly. One thing more always check price on the shelves and check out if it’s the same. Base from my experience I bought something and notice it that price on the shelves and cashier are different. The cashier even told me that sometimes machine price are not the same from the one on the shelves.
Went to this specific location for getting helium balloons for my sister’s baby shower for gender reveal. We paid for everything and we were told to fill the confetti by ourselves( which is understandable as it takes time and they are usually busy). They totally ruined the gender reveal as when my sister popped the balloons at baby shower, the rest of the balloons were fine but the one with blue confetti to reveal that its a boy, had nothing in it at all. We filled it with blue confetti but they took it all out. If they had taken it out probably because it was overfilled, they should not be that stupid to take everything out and leave no glitter in the balloon. A manager named something like ‘Elissa’ ( cannot remember her name) totally freaked out and made us freak out as well. Whereas I guess managers are supposed to handle the situation and find the best possible solution instead of just freaking out the customers. I don’t understand why is she even on the managerial position. Had worst service provided by her. The associates were way better than her during the situation. Well the occasion was ruined but just adding an edit as the GM of that store refunded us the entire money for it.
Lots of stock for any idea
very helpful staff
Wanted to say thanks to the staff at this location(Maria n co.) for helping my wife n I with our baby gender reveal. They were very accommodating and were able to do exactly what we needed all the while keeping the gender a secret. Appreciate it!!
So much waiting and not good at their work I hadto wait 60 min for 3 balloons. They are so so slow people
Cool store...Cheers ???? ????
This has most things that you need for just about everything! Some parts of the store are not as organized as other parts! Some things are a little bit pricey, but they're pretty good!
All your party needs in many different colors and events from birthdays to weddings. Cut down time getting things for myengagement party.
Party city is the cheapest for glow sticks. Hands down with out ordering bulk.
Surprisingly they have a "no mask" policy... with the level of pandemic and number of people (even store ppl) in the store without masks... I felt very afraid
Friendly safe
Fun place but expensive
I had a terrible experience at the south side party city I went there a week before my sons birthday and ordered balloons to be done for the morning of his birthday we had a time set up and when I showed up the balloons weren't done and they couldn't even find my order when I had my receipt! Also extremely expensive
Really upset with this place. Got our gender reveal balloon here yesterday and it was WRONG! The lady asked the gender to which we said GIRL and of course when our daughters popped it, it was BLUE!! Our girls were so excited for the brother that doesn’t exist... try explaining to your kids they get another girl when they clearly seen blue. It honestly ruined our entire day and reveal. I could understand if it was a pre packaged balloon but the rep suggested this way would be way more worth it as the cost of the other balloon and helium were going to cost much more. Very upset Party City.
Awesme stuff for any theme party, must visit before you start shopping for your party
Anything you could ask for a party
Party City is a shop wherein one can get each and every item needed for partying. One can get various types of balloons, decoration materials, gifts, etc. Display is also eye catching and tempting one. One can't avoid to visit entire shop. Party City has almost all things needed to serve all types of parties i.e. Birthday party, baby shower party, wedding party, etc. Has wheelchair accessible parking and entrance both.
Everything you need for a big bash. They even sell personal helium tanks
Lots of party stuff????????
Had everything I was looking for-- great prices!
Great service at this party city location
Staff were extremely helpful to pick out balloons, supplies, make suggestions and help ideas come to life. Store is clean and tidy.
Do not come here if you’re looking to grab something quickly. I’ve been standing at an empty register for 10 minutes, so far, while the cashier blows balloons up. The shelves are also picked over completely as if the store is closing.
Love this place. My first visit and I was welcomed by a rep and even while they were busy, One rep helped me out with my concern. Lots of decorations were available. Will go back again definitely...
Is a passive aggressive attitude a prerequisite to be hired here? Seriously, I have never had a postive experience at this store.
I love party city it has stuff for every party
They had table skirts! Excellent!
Excellent variety
After less than 12 hours after picking up the balloons for my daughter’s birthday they were no longer floating in the air but lying on the floor. For the amount of money it costs to fill their balloons I would have expected them to last longer than a day ????
Helpful staff. We found a piece of costume missing in package. We called and they asked us to come backa nd we receivwd the missing piece of costume.
Came to pick up my balloons that I ordered way ahead of time and they had balloons missing and when asked about it they said yes they blew up and we have no more of those balloons. They weren't going to tell me unless I asked and they charge you a crazy amount for helium. There was even balloons that were already deflating. Very disappointed. Probably never going to buy balloons from here again.
Good service. Little expensive for balloon orders
staff are super friendly there and help with ideas and themes.take the time to spend with you even when it's super busy.A must go to place for any celebration
Good selection but filling balloons with helium may cost you a small fortune
Awful service, after a very long wait, I left with nothing after terrible service, been coming here since it opened, this is the experience I will remember ended up going to the dollar store with excellent service less than 5 min wait and they served other customers!!! Why can't Party City!!
Omg love it nice people working there goid atencion n helps wat you loking for lits of goid stuff love it
I will not be shopping at the southside location anymore. I had a merchandise receipt that I took a picture of, as I have 2 small children so anything can end up happening to original receipts. I ensured I had the barcode and the numbers below. When I went in today and asked if they would honor my picture as the original is MIA I was told no, as they needed to scan it. When I made the comment that if my original was so faded it wouldn't scan (as this happens to ink on paper) what would they then do? I was told they could look it up (with I'm assuming the same information I have on my picture receipt ). I called the Northside Party City when back in my car and was told that if I brought in the picture of my receipt they would look it up on the back system and reprint a new one - no problem. So the Northside location can thank south common party city for their crappy customer service, as they will now get all my business for the future parties I plan for my kids.
I have never wanted a shark pinata so much in my life. But great selection!
Good prices and selection. Mediocre service.
Store was great, clean and had a ton of variety for good prices. The staff were rude and un-helpful. Couldn’t answer simple questions and wouldn’t help me find what I needed.
Pretty much found everything I needed for a milestone birthday.
Went to get a costume for Halloween and this place is poorly managed and run.
More then I expected
I'm never visiting the dollar store for party supplies ever again! This place has everything, its huge and has supplies for pretty much every occasion. The staff were very friendly and helpful too! Will definitely return!
Helpful staff
very helpful staff
Great variety of products. Bought some stuff for my son’s first birthday party. Love this place
LOTS of fun stuff in stock!!! got supplies for all my parties
They are always so friendly and attentive. Great selection of items. :)
Everything party and novelties for great fun under one roof. Highly recommended.
Terrible service and bad attitude from the staff with a gender reveal party. We called ahead to make sure they had both gender powders and the person on the phone said they could simply add the powder in the pinata and seal. When we got there the clerk said he wouldn't put the powder in. Such a simple task and they wouldn't do it. We went to the Mayfield Party City and they did it no problem.... what a way to lose a customer!!
Always have what I needed...but omg do not go the day before Halloween if you dont qant to stand in line for 20min ????
big store and lots of choices
Party supplies for days
This is the worst, messy and unprofessional party city out there. The manager “Jason” is extremely rude and acts like a little lost troll running around thinking every one is trying to steal! He needs to learn how to better manage a store. Who gave him the manager position? He’s a joke. If I could give no star, I would.
Got my party balloons here filled with helium. They have everything you need to throw a party.
EXCELLENT!!!!!
staff are awesome!! made our 5 year olds day when they actually dressed a guy up as Darth Vader when our boy wanted to "arrest the bad guy" lol (and yes he was already in his police man costume)
Very unimpressed by the length of time for service and especially the service itself. I Went in to ask about sending a balloon in a letter as a good bye for a child who lost their parent and they stated that they were unable to do so. They offered to sell me my own balloon and helium tank for $40 though. When I inquired as to who may be able to do this service, they had no idea where else might suggesting maybe the dollar store.For someone who told me they specializes in balloons, I'm having a hard time understanding the difficulties in this, and with no reason or explanation offered, I'm frustrated and disheartened as this is something very important for this child. I highly doubt I was the first person to ask this and I can understand that you don't make the rules, but have a little empathy and care and perhaps time to find out who might offer that. I've been in many times to buy various items for my profession or for my daughters, but I will not be going back to this location.
Great place to shop but a bit pricey
They have everything for a party
Love this store!! Go for all occasions Friendly helpful staff as well.
Great place.
One stop shop for all your party needs
Aside from higher prices, Party City was a fun place to shop. It had a huge selection of party supplies, as well as specialty candy as well.
Had exactly what I was looking for.
Always a great time. Lots of selection. Surprisingly reasonable prices
The place is pretty big. I havnt had to buy anything from there yet, but they seem to have almost everything you need for any get together
A word to the wise. If you plan on getting helium filled balloons, go in and pre-pay and arrange future pickup. It will save you alot of time if they're busy.
Great selection, anything you could want for a party.
Not a very good experience...untidy, messy, crowded aisles, no visible staff. We were interested in cake decorating supplies and the selection, after walking the whole store to find it, was almost non existent. There was no party for us in this store!
They have it all, great store.
Lots of selection . Big isles
Erin was so friendly and helpful! I got there 20 minutes to close for balloons and there were other people after me. She kept such a friendly attitude regardless. Hopefully she sees this and is recognized:)
It's very nice and has things for any party decor
Very accommodating with my special order. A bit on the pricey side.
Good staff
(Translated) Amazing (Original) Amaziing
I had a great customer service at Party City! Josh and the other associates gave me full attention in finding something specific I was looking for!
Lot of variety
The items here are at a great price and are exactly you might come here for. Products are a good variety, while quality isn't the best, the items work for parties. Location is well kept, clean, staff are nice.
very friendly !
Got some cute cards four valentines 32 cards four ???? 3.00
They get it all
Not very organized at the till. Lots of talking to employees on head sets but not to the customers.
No complaints with the staff or store but extremely disappointed with the piñata It only took 1 weak, indirect hit to break it open. It was poorly made of 2 pieces of cardboard held together only by the tissue paper. This left a bunch of disappointed kids without a turn.
Inviting staff
You find everything you want and need
The variety of party supplies here is amazing! I was able to find some costumes for my kids as well.
Almost anything you can imagine party related it's here
Friendly staff! Store could be cleaner but overall a great place for party favors
This is the second time that I visit the store and there is an issue with the balloon prices. I highly recommend to check the prices not onces but twice with the cashier. Balloon price posted was $4 and they charged me $19.99. Check your receipt.
Lots of products, but didn't have what I wanted.
Awesome place! So much to choose from! Great service
Avoid this store. This store is disorganized with half missing items and worst part is staff who doesn't even know what customer service is. I asked a staff person if they can help me in finding some stuff to which she said she will send someone but even after half an hour nobody came. Than cashier gave me hard time for billing. She was undertrained. Worst experience ever.
My husband brought Halloween costume one year . He told everybody at his co workers love it .
was hoping for more Halloween stuff
I asked question about helium tank recycle process and they transfer my call 3 times. 3rd person I spoke with was not profession and seems like do not care about giving formal answer to customer.
(Translated) Interesting offer of items for various parties (Original) Zanimljiva ponuda artikala za razne partye
Went the day before Halloween and was pleasantly surprised at how well stocked the place was. Not too much sold out, line was long but staff kept it moving quickly. Great selection of both costumes and party favors.
Don't go there
Assortment and variety
Good service
Very friendly manager (I think) and helpful staff who went out of their way to assist! Good deals and prices so it's a great place to get wedding supplies!! Thanks for your help!!
Good
Found everything I needed for my superbowl party???????????? plus stuff I didn't need lol, all in all great place for party supplies and great staff
This store needs a complete overhaul. Every single time I brave the store, there is a very long line and only one cash register open. The rest of the employees mill around, seemingly oblivious that 10 customers in line is not a good …
If one wants to throw a colourful party on whatever occasion, Party city is the place to shop. It stocks huge variety of items to more than fulfill your shopping list. Infact one might end up buying much more than what initially thought of. The prices are competitive. The ailes are roomy to aid comfortable shopping, and the friendly and Ever helpful staff complete the shopping experience.
Definitely has all your party needs and then some. What I dont find in store, I find at their online store
The store was clean and well maintained
Huge store, lots of things to choose from.
If you have been here you probably are married or have kids and probably had better things to do that weekend.
Bought balloons and had them filled here. They didn't even last 24hours in the air. Some were on the ground before my daughter even got to see them for her birthday...
So staff were very helpful one young lady stood in line with me holding my order very good customer service but the cashier that rang in my order i felt was a bit shape with me. As in the was she said final sale halloween is just about over. I said what if its damaged. She goes didnt you try it on like i was an idiot. . so I took it out of package to have a look. Anyway. Just saying her lack of personality made the rest of the staff easily forgotten
Drove from Belleville store to kingston (they had more stock) belleville staff were great. Kingston staff were not helpful and seemed to careless. Customer assistance was poor (1 hr before close) staff seemed like they just wanted to get rid of everyone
Thank you very much for the balloons that I ordered by phone this morning from Gatineau, Quebec for my Grand daughter Emma in Grand Prairie, the arrangement was beautiful. She really like them.
Will not return, layout to purchase helium balloons was not easy to navigate. Left without buying anything. A cellophane balloon...$14.00 ????. That's a HARD pass.
A staff member went above and beyond for me. I sincerely appreciated her efforts im trying to locate the items I was looking for. They were sold out, but she exausted every option to be sure. Will definitely shop here again
So much to choose from!
A small error was made but corrected by friendly staff. Online hours don't match what the staff indicated for closing on the weekend. An update is probably required
They advertised online that they have menorahs but they don't. Felt like I wasted my time coming here and that their website should more accurately reflect what's in store.
Party city has so much viariety and there staff are very friendly!! ????
Great place love it
Branded celebration items are pricey. The store has nice stuffs but too pricey.
Awesome....got my captain America party gear....thanks Darrell ...I will be back for party favors and. Other goodies....
More often than not they don't have what I'm looking for in stock.One staff member will tell you one thing and another staff member will tell you something different.
They were very helpful, I had some very last minute stuff to grab for the party and I was in and out in no time.
Over priced Christmas costumes for the lack of quality.
Love the store one of my favorites ????????????
I love this store ! Literally has everything you could ever need for a party or event, 10/10!
Pretty much get what you need here for parties
Disappointed. Overly expensive and poor selection on Hawaiian themed decor. Will stick to dollar store for next party
Don't count on staff having any idea what's going on. Truly clueless.
Good variety of trinkets
Went here and spent way too much money, it's a good thing though. They had an endless selection and we are so looking forward to throwing the kids their party! Party on.
Nice clean but hard to locate thing Staff is always busy but friendly
Really slow service and merchandise are all very overpriced.
Excellent we got all the balloons we needed for the granddaughters birthday supper peaple
The store is very large with a wide assortment of items. I found some really nice stuff to buy for my daughter's bridal shower. The balloons were also a big hit. The staff was friendly and efficient.
Good service and product -lots of balloons and party stuff
Large selection
AMAZING!!!! Wow it has everything! I want one of these stores in Kelowna!
Lots of selection. Unique items. Sorted by themes
I bought the 10 candies for $1 and all of them were stale, prices were a bit high for me
Good selection. Staff wasn't the most helpful.
Called in for an order for balloons and she went above and beyond for customer service
Called the store and asked if they had an inflation charge for items I ordered online, was told no there wasn’t because they were there own products. Get to the store and am now being charged $2 PER BALLOON!!!! That is absolutely high way robbery. Never again will I shop here. The girls behind the counter could careless that I had been giving the wrong information.
Lots of great stuff for any occassion. Place a balloon order and state your pick up time, done. Easy peasy
Good selections, but expensive
We went to buy Halloween Merchandise for kids and staff there was incredibly helpful and made our experience great...
Nice and clean, following protocols and has sanitizer at the door! Super helpful if you have questions and a pretty good stock supply.
I asked one of the employees if he could grab a different size costume for my daughter. He replied "that's awesome to hear" and walked away... Even though they were limiting customers in the store it was pretty crowded.
For this visit, I would rate less as some of the aisles were empty. Also themed party stuff was not stocked. I could only get 1 pack each for peppa pig party.
Our order was messed up on our end and they went above and beyond to quickly make what we had wanted. Great service! Thanks!
Walking into Party City was like approaching an amusement park for the first time ever. The atmosphere of this store is not only captivating but it will surely blow you away. The splash of colours is a great way to catch the customers eye at first glance. Party city will help you accomplish a fun and up beat lifestyle 24/7 so go check it out!
Helped setup my wife's bday Quick and good around for balloons
Extremely slow checkout services, there are other employees chatting around near cashier counters and don’t care helping you checkout. Poor customer service skills.
Expensive but the staff is very nice
Was great found what we were looking for my grandson
Lots of price labels missing, no scanner to check prices. Only 2 staff in store & the girl not running the till was not open to questions & ignored you. When I told the cashier we had a hard time getting help, she said staff were on “errands” since Friday isn’t usually busy.
The clerk was great
Lots of variety for your party needs.
Amazing, so many cool things!
Good for Halloween costumes
I can't believe how much stuff they have!
Great place albeit a bit pricey
Pretty disorganized
Has everything for a party. Price might be a bit high but that's the premium you have to pay sometimes.
Party City has a nice variety of items for many different occasions. I found what I wanted for my celebration. The prices were reasonable.
Nice collections
Things don't get replenished fast. Customer service requires improvement.
Very one dimensional depending on the current or upcoming holiday.
Everything you can think of for a party
I was so surprised to see all the stuff we need for parties. Will definitely recommend this store to my friends
Aisles were very messy and it was hard to find stuff. There was a very weak selection of halloween items when I visited. Customer service was good and the workers were knowledgable. Pricing was comparable to Wal-Mart but they have a larger costume and decor selection online.
Good
There is a lot of stuff for parties and other events! Big selection. Customer service here is hard to come by and it seems the few times I've been here everyone has an attitude problem, as if it's a hassle to help you find anything.
Lots of options. Staff is friendly. Prices are pretty steep.
Great selection...Balloons are a bit pricey.
Your one stop shop for party needs
This place has pretty much everything you need to throw a party but when we showed up at 10 AM they were not open despite showing a 10 AM opening time. They did open the doors a few minutes later but in my opinion there is some room for customer service improvement. The store could be organized a little better but I did appreciate the free lolipops for the kids its a nice thing to have as kids tend to want to grab everything in the store.
Good party supplys
Needs more cashiers or a change in priority. We waited in a line wrapping around the inside wall of the store while two cashiers worked.
Excellent place for party shopping. Many themes to choose from (among the different themes are many registered trademarks that kids enjoy). Very large assortment of items including latex and foil helium balloons. Reasonable prices.
Very bad experience 0 out of 10
I didn't think I would find what I needed but there was so much more stuff that I hadn't even thought of - it was great! I don't know how staff know where everything is because there has to be thousands of items in there, but they were really helpful.
Too expensive
Very helpful staff..
I have probably called a total of 40 times between my work phone and cell phone to try and get a hold of someone in the past 4 days - NOT including the amount of calls i made while i was standing outside at the door. The phones go straight to busy, and when someone finally picks up, you're on hold for 3 minutes and they hang up on you. i understand that we are still in a pandemic and it is only curbside services, however, if you're going to offer these services pick up the phone. i waited at the door for 20 minutes knocking and calling 14 times in a row. I placed an order online but i only decided to go with 1 balloon, because if i relied on you guys for a bunch of balloons and you didnt come through, then i would be even more disappointed than i am now. I think 20 minutes knocking and calling is more than enough time to wait before i decide to leave .. zero stars if i could.
Staff not knowledgable. Not professional.
Party city is an excellent place to shop for all your party needs from plates of different kinds depend on your budget to the party decor and accesories.
Great place and helpful people!
Great store and customer service
Found everything I was looking for in one place.
Selection for bachlorette party alright but could not get all I needed. Still had to order things online
Best spot for parties!
You can have everything you need for birthday party!
Anything u need, they have
Price right
Nice costumes but somewhat overpriced.
Sorry to share this.. we've been there yesterday around 6pm, we browsing around & find what is better decor for next weekend bday party.. Then 2 of the staff came to us & one to the staff said, that someone told them that I put stuff to my purse.. I'm so surprised & im frozed that time... I told them that they can inspect my purse, I open it wide to them.. but they can't find anything.. I just want to share this coz until now I can't get over on that incident.. For me if ever someone told them, they need to review first their cam coz that's a big insult to me.. it humiliating..sleepless night.. I am calling the attention of the management... It's just an opinion that you should have a protocol for this kind of instances.. And I want to warn my fellow customer that you have to be careful on that area.. I don't want this happen to anyone of you..
I don't recommend going here if you're in a rush. The selection is decent but none of the 4 staff behind the counter felt it was their job to cash me out as I waited in line. I had no choice but to wait as only they had what I needed, but it's definitely not my first choice for purchasing.
What a terrible customer service, i drove to this location because it says they have tons in stock of the costume i'm looking for my son on their website. But when we get there one of the staff quickly check and says they don't have it apparently it's an inventory error. Didn't even try to help me out find other option. All she says is check the website then i can check if we have it. Just frustrated but hopefully the'll train their staff on how to give a great customer service.
Went to three other party cities to find a particular halloween costume with no luck and zero customer service. Went here today, picking up a costume was so easy. Their process was so well organized. I was so impressed. The other party cities should learn from this location!!!!
Love it good party stuff
Great staff!!! Casey is awesome!!!
They have interesting stuff for birthdays and parties
No products in store sad very sad
Good place to shop for bday party
Lots of stock
Priceey but,, fills the need
There's is no friendliness, none of the associate greets the customers, they act very pride. If the store manager and the associate can give importance to the customers, for sure this store will do better sale. Friendliness is the key for success in everything. Pls be friendly, it cost nothing. ????????????????????
They are very helpful here???? Amazing stuff???? So fun for kids
Wow worst customer service ever. Especially from the manager. Very disappointing, you would think the manager would have some customer service experience. Totally disappointed.
This place has no customer service at all and the relief supervisor, Mitch, this guy is rude to the customer. I bought 6 balloons inflated with helium for a total of 18 dollars on Friday night at 7 pm. I was told by the lady sales that I could bring the balloons back if there’s a problem as long as I have the receipt. On Saturday evening, one balloon had a serious leakage, and the other 5 were leaking too. So I brought the balloons back to the Party City on Sunday at 4 pm. All I want is for exchange. The relief supervisor, Mitch said there’s nothing he could do. So I told him I was told I could bring the balloons back if there’s a problem with the receipt. Then he said it must be within 8 hours. Then I said I bought them at 7 pm, that means I must bring them back before 3 am? Then he said yes! I said really? Then he said you should bring them back in the morning on Saturday. Then I told him the balloons are not in good quality. Then he said the leakage could’ve been caused by me, which means I cannot prove it’s a quality issue. Then I said I bought the balloons for my daughter’s birthday on Tuesday and today is only Sunday. Then he questioned why I bought the balloons so early on Friday since my daughter’s birthday is Tuesday! This is outrageous! Is there a rule in Canada that I have to buy balloons only one day before the birthday?! And he couldn’t show me the store policy for guarantee balloons within 8 hours either. And during the conversation, he has no smiles, no apologies, nothing! All he’s saying is the problem is yours, not mine! He just keeps pushing the responsibility to the customer and makes all kinds of excuses! I will never go to Party City again. You guys shouldn’t go there either unless you just want those cheap quality products with rude and mean customer service.
Needed a few more staff on but they were working hard and doing a fantastic job.
They have party supplies you cant get at any other stores around.
You definitely will!
expensive but everything for a party
Easy to find what you need and the service was good.
Good place to get party supplies under one ròof...
Had everything I needed
Fast friendly service
Great selection of party supplies and costumes
I feel so cheated. Tomorrow is my son's first birthday, and we purchased a helium tank at this location to have fun balloons. Paid $50 for an AiRise helium tank, and when we tried to inflate the balloons we realized the tank was EMPTY. Couldn't even inflate a single balloon!!! Unbelievable, it even looks like the tank was used before as it has black scratches and some of the print is fading off. Never purchasing here again.
Everything you could possibly want for a party. All for a price ofcourse
Little bit of everything, awesome for Halloween supplies.
Lots of cool stuff for holidays, birthdays, anniversaries, etc. Prices are reasonable and the store is pretty big!
Great staff and amazing selection
Tons of stuff.
Visited this store and picked out over twenty items. Waiting over ten minutes with one cash open and another employee blowing up balloons. Asked if they would open another cash as there were several people behind me the employee doing the balloons stated they only had one cashier. We left our items and walked out. What is the incentive to go back and shop there.
Staff was helpful
Good variety but always takes 15 -20min to checkout no matter how many people in line. I've been 2nd in line and its still 15-20min...why?
Not as expensive as i thought
Store clean but did not have shrek stuff
Nice look around. Got some Christmas napkins and matching paper plates. Cashier was very pleasant.
Fun store and good customer service, unique stuff for parties I haven't seen anywhere else
We went into Party City today to pick out a couple piñatas for my son and daughter's birthday party. I've been into this location pre-covid-19 and I have to say my experience today was even better. Staff was attentive, helpful, and followed all the health guidelines. We left with a beautiful rainbow piñata, a Pokéball piñata for my son, a Jo Jo bow, a Pikachi hat and a very happy little girl and a very happy little boy! Thank you!
The ladies were really nice and helpful. I will be back for more piñatas.
Normally staff here are quick and efficient how ever today it seemed very slow the store was slightly busy and seemed understaffed
Great service from employees. They did a wonderful set of balloon arrangements for my party.
i was very unimpressed with how Jenn treated her other coworkers, she was very unprofessional making rude and derogatory comments to the boy, yelling at him to return to the back where he “belonged” I know i would be uncomfortable by the way she talked down to the others i know if my daughter was working for party city and she received that treatment by jenn i would make sure she filed for work place harassment. She yelled at him for helping me with my balloon order and as a grown women she should have known that was unprofessional and wrong to do. it made me and my friend uncomfortable as well as other customers i truly recommend to anyone to never ask for her help as she will give you attitude, as well when i called to talk to someone of higher authority about her behaviour she was listening in on our conversation when i was speaking to a different employee. i’m truly disgusted by her attitude and i would never want her working at my company as well i’m truly upset that she had never been disciplined by these actions, hope karma gets her one day!
A grate shop with a lot staff Good place.
Went there for party decorations for my son's 7th birthday. He wanted to have a Ninja Turtles theme party. I was amazed at the quantity of items that you could purchase for just that theme alone. While there I also notice all the other themes they had available as well. It was a great experience
There was a problem with my balloon order but the manager did everything she could to turn a bad experience into a great one. Problems happen, it's how you handle them. She made sure I was a happy customer. Very much appreciated and it will be remembered. Thank you Stacy!
Great store with all party essentials
Staff care more about getting out on time than helping customers. Young lady, Cass I think her name was. Was more concerned about her leaving in 2 mins than helping me. Learn what customer service is about and do your job.
The bathroom at this location is an absolute disgrace. I went in to the wheelchair washroom as I had my child and a stroller and I was absolutely appalled to the point that I told a manager that it was unacceptable, replaced my merchandise on the shelves and left. There was no place to change my child's diaper and the washroom looked like it hadn't been cleaned in quite a while. I'm not quite sure why the women there seemed so shocked that it was in that state as I'm sure they use that washroom as well. Poor job Party City, poor job.
The balloon broke shortly after leaving They replaced it quickly with no questions asked
Great choices.
I sure miss Tracie there! The smiling the fun and the true excitement she has planning or helping plan my events
Good service
Ordered balloons from here for a birthday party. Picked them up day of the party and they were floating about 1.5m above the floor. Such a disappointment given the cost. We have ordered ballons before from other places and they last for over a week.
Didn't even acknowledge us when her server went down. Red head is rude everytime we go there
Employees are always rude and moody for party place dont match.
Busy on Saturday mornings with balloons
Need more retirement and get well soon options but other than that it's got a good selection of balloons
Better prices than spirit Halloween or Halloween Alley for costumes they have.
I was just at this location shopping for ballon’s, I don’t know if was my looks or my skin but the representative were reluctant to help me. I need a bouquet of ballon’s an they gave me 3 littles ballon’s like what is that gonna do!? I’ll never return to this location again.
Good place to buy birthday party stuff
Need more variety
Good one-stop shop for party and costume ideas.
There was no party when I showed up. Just a bunch of costumes.
Overall huge selection. Balloons are expensive though. Can sometimes be painful ordering balloons
Very knowledgeable staff
The staff were great, very helpful. Lots of Covid-19 precautions in place.
Fun place
Kinda price but has everything you need for a party
For the premium customer service provided by the manager/assistant manager ? With the purple in her hair! I am an event planner that has been going to this new crowfoot location since around it open June? So of course I understood it would be bumpy and their would be a learning curve. I understand that and let things slide. My visits to party city for my business are almost 4 times a week, the service has been good but honestly more often than not poor! Staff in the afternoon / evening on phones, no offer of help and all huddled together ignoring customers as well as the in charge person (just as young as staff ) So the past 3 weeks things have begun to do a 360 change... Almost! About 1 month ago two new women: a younger woman and older woman! Unfortunately the younger one seems to like "power" and likes being right even with customers. Yikes!!! The other one who has purple In her hair Stacey? has completely changed the stores environment, it has a fun atmosphere with the maturity needed. I have rarely seen such consistent delivery of OUTSTANDING customer service, always going that extra mile! I thoroughly believe that she ???? % cares about you and your needs. Always a cheerful happy greeting when you walk in, before the young ones if you were lucky they look up at phone! I am not sure of her role but if she is not management, Party City is missing the mark! I have seen the owner / manager and she has always provided top notch customer service but she needs a really strong positive right hand.
excellent service and great stuff
Lots of selection for parties. Little expensive. Friendly staff
I called 7 different times throughout the day and no one answered. I drove to this location from Airdrie as the website said they had 4 balloons in stock and I needed one and they were the only location that showed in stock. Get here to be told they are too busy to answer the phones and the stock online isn't accurate.
Great store very clean.
The didn't have what I wanted. But found a good sell.
No help on the floor day before Halloween they only have one cashier with a huge line. A careless employee not wanting to help anyone. And was rude cause it was her last day. Was in line up for way to long . Come on staff your store better this is terrible customer service and we don’t all have endless amount of time here
Excellent customer service