Reviews of La-Z-Boy Furniture Galleries (Costumes)

Anne Coulson

Shortly after 2 chairs were delivered there were problems. The one chair squeaked constantly. A service person came, said the seat springs were installed upside down and the chair had to go to Nanaimo to be installed correctly. By the time it came back there was intermittent squeaking in the other chair. The tech came back again. 3 times altogether to fix. He was very polite as was Jeff the service manager who I spoke with by phone several times. I was told I could call any time but they would not replace the chair. Squeaks, creaks, noises are not under warranty. I paid $1,000 each for 2 chairs and have been told there is no recourse. The minute I got off the phone with Jeff the chair creaked. The creak now is constant. Every time I move in the chair it creaks. What is the point of phoning for a service call when it isn’t a permanent fix? Why bother. There’s no warranty for noises and I have to live with this constant creak. All of my interactions with employees has been fine thus the one star. The product I received is not!

Patrick Guinan

Polite and helpfull. They truely seemed to care about our business

Raymond Henault

La-Z-Boy Furniture Galleries in Courtenay provided us with exceptional service on the renewal of our living room furniture after a move to Crown Isle from Ottawa. Our initial order of La-Z-Boy swivel chairs had excellent results, and when a couch we ordered later (not the La-Z-Boy brand) was not suitable for our décor, La-Z-Boy unquestioningly took the couch back, credited us for the returned furniture and helped us to order the perfect replacement. We are totally satisfied with our experience with La-Z-Boy Galleries in Courtenay, in particular with our sales representative, Cindy French. She is a very knowledgeable, capable and patient salesperson and a great representative for La-Z-Boy. We highly recommend the Galleries to anyone looking for quality furniture and home accessories. RRH

Roxanne Paquin

The service was wonderful. Cher helped us with customizing our pieces for our living space. Very happy with the service and selection.

Dan Russell

Great selection and service, highly recommend this store

Laura Ogden

Ok. The prices are not low. But their stuff is really nice. I sat on lots of things and almost all of the them were lovely. The Brick next door was almost exact opposite. The salesperson Cindy was lovely to deal with. We got a deal on a deal and some really nice furniture. Looking forward to sitting on it for years!!

Vernon Brewster

Too expensive

John de Jong

Thank you again Anthony and team, your service is second to none!

Judy Martin

We came in to buy a new sectional and Jim, our design consultant was so informative and helpful! We chose a lovely couch, came home and measured our space and ordered it immediately! Best news, it gets delivered this week. Wonderful customer service, than you so much!!

Everett Einarson

La-Z-Boy in Courtenay was great to deal with. We went online and had some of our needs sorted out, but the in store experience was top notch. Truly listening and accommodating in a professional manner we were able to figure out configuration, colours, and even some extra upgrades to make the furniture the way we wanted it. We were in and out in approximately an hour and they were upfront and honest regarding delivery expectations.

Sue Arsenault

Fashionable and knowledgeable staff. They know their product. Customer service was outstanding.

Pete Quatrale

Great folks to deal with. Bought our super comfortable sofa here, & when afyer a year or so we had a problem with the electronics, their service guy popped over right away, diagnosed & replaced the controller immediately, witout charge.

Judy McCluskey

Awesome people, quality products and an exceptional shopping experience here at the La-Z-Boy Furniture Gallery here in Courtenay. The service has been amazing, knowledgeable staff that have a serious gift for design make shopping a pleasure and really help you connect the dots to select the perfect pieces for you and your home. Lots of style options from classic to modern and custom orders let you personalize everything from wood finishes to leather and high quality fabrics. These guys make comfy furniture look beautiful!

Neil McGregor

Adda is excellent .. we have worked with her for several years and she is always knowledgeable and works until she finds what we need.

Jim Senior

They sell lazy boy stuff. What does do you need to know

S D

Ian helped us out so much! We will definitely be back.

Brenda Hunt

We recently held our 2021 YANA Big Love Benefit and want to thank you for your generous donation of a shopping spree and a painting. The Comox Valley has embraced the concept that it takes a community to raise a child. We are grateful for Courtenay's La-Z-Boy Furniture Gallery's donation which helped create a memorable evening and a successful fundraiser. Thank you on behalf of YANA (You Are Not Alone) Comox Valley Board of Directors

Gerry Binnema

We bought a sofa here a few years ago. The first annoying piece was that I had a La-Z-boy credit from a previous purchase from a store on the mainland that they would not honour. The second piece was that after we got the sofa the material on one of the foot rests started fraying. A technician came to fix it who basically said we were using it wrong by putting our feet on the wrong place on the foot rest????? He did fix it but had a really poor attitude. Finally, the sofa has not stood the test of time. We paid a lot for this sofa and after just a few years, frankly, it looks terrible, and we are already planning its replacement. It will not be a la-z-boy.

Lindee Ziefflie

4 stars because we walked in with a letter that said we would receive $100 off any purchase and after our choice was made the manager called the sale person over to tell them we would not get the $100.

Mark Lerner

Very nice things very helpful

Diane Droski

Excellent quality area rugs we purchased today. Jim was our sales person in Courtenay. He was professional , knowledgeable and charming. Thank you Lazy Boy recommended highly !

John Wood

The service on our purchase was first-class from start to finish. The sales associate was friendly, helpful and went farther to help us than we expected. The delivery crew has very careful with our new coffee table, helped us install and balance it without rushing. Overall, a great experience.

Dave Rudolph

Knowledgeable no pressure sales staff. An excellent shopping experience

Patricia O'Byrne

I was gifted a La-Z- Boy recliner. It arrived last week and I have never sat in a more comfortable chair plus the material I chose for it makes it a lovely addition to my living room. I was very impressed by the two La-Z-Boy employees who delivered it. Earlier that morning I had bought a used sofa bed but the expensive professional movers I'd hired to move it into my 2nd bedroom were unable to manage it. So when La-Z-Boy arrived it was sitting outside my house while I tried to figure what to do with it. The two young men offered to help and it took them unscrewing the bed from the sofa frame and removing two doors off their hinges to get the sofa into my 2nd bedroom but they managed it. I was so pleased. The guys were great and I was also impressed by the company, as La-Z-Boy obviously treats their staff well enough that these two employees felt secure enough to spend this extra time helping a customer outside of a regular task. So really a big thank you to everyone involved from a very happy customer.

frances yates

QUALITY

Rob Stewart

I bought a new recliner couch there, I like it.

Carol Sanford

Very friendly. Cindy was a great salesperson was not pushy at all. Bought a recliner.

gerryobloke

7 November 2021 11:03 AM I purchased 5 items from the Courtenay Store in BC and I was pleased with product and the excellent service provided by Adda Vallevand. Bonnie

pat neufeld

wonderful relaxed atmosphere with excellent assistance

Lorna

We are very happy with the service and advice we received at the Courtenay La-Z-Boy Furniture Galleries in regards to the purchase of furniture. The manager, Diana Graham, was especially helpful in regard to choosing styles, fabric upholstery and wood stain colour. She enabled us to narrow down a vast array of choices from the Canadel line, and we appreciated her courtesy and patience. Delivery and set-up also went very smoothly. We have now had the furniture in our home for four months, and we are completely satisfied with the appearance of the dining room set and counter stools, as well as the quality of construction.

Sandy Heyman

Good customer service

Linda Parisee

I went into La-Z-Boy in Courtenay where I purchased a very nice love seat and sofa. This was before I had moved into my new home. Once moved in, I realized they were not going to fit or look good in the space. I went back to see Lisa at La-Z-Boy, explained my dilemma. By this time we were well into the order. Lisa went all out to help me. Not only was I able to cancel the original couch and love seat, I received an in house visit. This enabled Lisa and a coworker, Ada, to get accurate measurements of my home. Together they have provided assistance for the purchases that fit into my space and life style. I can hardly wait to get my new furniture. Do it right, if your going to make a large purchase, go to La-Z-boy, see Lisa and get expert assistance. You won’t be disappointed. Many thanks ladies.

Joni Davison

Great service

Shamus Baird

Good sale