Reviews of Courtenay Appliances (Costumes)

mary murphy

Five stars for this highly professional business with an extremely friendly staff. If you are looking for quality, reliability and follow through, Courtenay Appliance is the place for you. O yes, and locally owned and operated, which is very important in this day and age.

Markus Mueller

Very helpful and friendly staff. Good collection of appliances for a reasonable price.

Paul McCormack

Friendly knowledgeable sales people. No pressure just advice/recommendations.

Corey Zaal

They easily have the best selection in town and their staff truly understand their products. When they didn't have what I wanted in stock they found it and ordered it in for me. A higher quality product than what the big box stores offered and a better price too!

MJ Lacey

We purchased all our appliances from Courtenay Appliances when we built our first home 6 years ago, and again this summer building another home. Our experience has been excellent both times, everyone of the staff are helpful, extremely knowledgeable and professional. The showroom is beautiful, and bigger than it used to be so we really enjoyed browsing and admiring all the gorgeous appliances and we fell in love with the Hestan range and BBQ. On the wish list for our next build.

Roland Schoenke

Just bought my washer there, nice staff, so far so good

Herald Lee

Amazing products fully recommend this place for appliances

Benjamin McGrath

I've had the chance to observe Courtenay Appliances in their daily interaction with new and recurring clients. I know that Courtenay Appliances is an exceptional business because I get to see new customers leaving the showing room with beaming smiles, and recurring customers becoming life-long friends. I was even invited to a customer's house to celebrate their new appliances over a huge Christmas Dinner! I'm thankful to have been able to work with Courtenay Appliances and I know you will be too! Disclaimer: I have worked for Courtenay Appliances to create and distribute online media management.

Julia Hogan

Assisted us in finding someone with a coil so we didn't have to buy a new dryer right before Christmas!

Vernon Brewster

Good advice.

Karen Forshner

Nice stuff

Leona Colebank

Excellent service just gave them the info of what I wanted Stewart did the search for products to fit

Sabrina Roy Westra

Absolutely phenomenal service. Every reason to support local with these guys especially during COVID times. Fast delivery and excellent follow up with a few questions/challenges I had.

Lovelife

Very friendly young lady over the phone, accommodating :)

Stewart Fee

Good morning Darryl. We have received our fridge. Very happy with the look of it and EXTREMELY HAPPY with the 2 men that delivered the fridge. They were polite, respectful, knowledgeable, thoughtful. They showed a true concern on not damaging anything. Their experience showed. Thank you. Paula.

Jonathan Toms

Working in the kitchen cabinet industry, it is a pleasure to be affiliated with Courtenay Appliances. They offer top notch products and are easy to reach and work with.

Hugh Hospes

Great customer service and kirk found everything I needed thank you

Donald Watson

The team at Courtenay Appliances is AAAAAMMMMMMAAAAZZZZIIINNNGGGG! Whenever I am in the area I stop by to say Hi and see what's new and exciting in the showroom. I am always greeted with a friendly hello and a smile. They take the time to answer all my questions I may have regardless of how busy they are with other clients. All the items I have purchased from Courtenay Appliances have far exceeded my expectations. I highly recommend everyone stop in and see the Team at Courtenay Appliances for all your big or small appliance needs.

Rick Doucette

Tried three times to purchase appliances there. First time was a gas range. All products that I was interested in were back ordered (not their fault) but what was apparent was how little the sales people actually knew about the features of some very expensive products. Also getting pricing seemed to be some arcane process of looking in a binder, checking various websites and conferring with colleagues. None of it left me feeling they knew what was going on. However we like to try and support local business. Second time was for an expensive dishwasher. They actually didn't have to do anything except take my order as I told them the exact model number I wanted. Happy to take my order and was told that delivery would be in another two weeks and they would call if there were any problems. Two weeks later I call for a delivery update and the dishwasher was back ordered from day one and delivery would be another month at least??? Not impressed and the order was cancelled. Finally went in to buy a wine fridge. Was shown one fridge only and the sales person could not figure out how to change the temp on it, I had to show her how and was then told the fridge was about $1100.00. Well when we go to get some further details the prices was actually $2,500! Was told that built in wine fridges are very hard to find for under $2,000 which is complete fabrication. Just do a Google search....they are everywhere. Again they knew nothing about the products they were selling. So that was it. Again, we try to buy local and support the "specialty" store, but for that I would expect some level of higher service. This store has no stock so everything is ordered (fine...I'll wait for a bit to support them), but they also have no knowledge of their products, the pricing of the products they carry, nor do they follow up like promised. Buying local is a two way street. I'll pay a bit more and I'll put up with a bit more, but for that I expect knowledge, support and service. After all that is why you buy local. Unfortunately this store offered none of that and I would recommend you can get the same service and probably better delivery at a big box appliance store. I hope they improve the local experience.

Peter Osberg

We bought a full set of appliances; and received very poor advice about features or fit in our new kitchen. Stove was designed for a different sized counter, we were not told about the stove fan noise and the stove was mis-wired, we wanted to send it back but no luck. The fridge did not fit the opening designed for it and a second one needed to be purchased, again returns not accepted. The reply a month after the post rings hollow, as there were store visits, and numerous phone calls: at the time the stove had to be rewired, when the fridge didn't fit, new fridge, and about the mis-sized stove. Although our numbers and email are on file at the store, no contact has been made. The delivery guys gave us more info than we got from the store!

martin havrda

We have been cooperating with Chantelle and Darryl for over 10 years ! An absolutely great company to deal with, a great service and tons of knowledge . The products they sell are with no questions great ! We recommend this company to all of our customers !

Justin Olsen

We purchased our fridge through them and received excellent advice and service.

Kelly Morrison

We've had great experiences with Courtenay Appliances. We bought a wall oven from Chantel and were very happy with the information provided about the ovens we were interested in. The sales staff were all excellent and were very patient with our questions. The oven came in faster than expected which was a huge surprise to us. Courtenay Appliances was extremely responsive about a minor issue we had with our oven. One of the trim pieces had a small ripple/flaw in it from the manufacturing process. We had a service technician here the day after we called Courtenay Appliances about it and the part was replaced quickly at no cost to us. There were ZERO problems getting that issue resolved. My In-Laws built a house on our property this summer and they purchased 6 new appliances from Courtenay Appliances. My In-Law's were also extremely happy with the knowledge, support and service they received and would absolutely buy again from Courtenay Appliances. I'm an electrician (Comox Valley Electric) and have referred many of my construction clients to Courtenay Appliances because I know they will be treated well. It's my pleasure to give an honest, well-deserved, positive endorsement of Courtenay Appliances!

Laura Chalfin

New customers may be happy leaving the showroom, but when the $2400 appliance you bought doesn't do what they told you it will do, you're SOL.

George Stawski

I would highly recommend Courtenay Appliances for their knowledge, professionalism and taking care of their customer needs.

Brenda McCall

I don't remember being here

Chelsy Veniot

Helpful knowledgeable staff! Recommend them for all your appliance needs

Cathleen Leduc

Courtenay appliances has knowledgeable staff and beautiful products!

Audra Bevan

We recently received our new appliances that we purchased at Courtenay Appliances and we couldn't be happier! The staff were very knowledgeable and helped us narrow down which brand would be be best for us and they were very accommodating when I had to arrange delivery. I would definitely recommend them to anyone!

Jody Chambers

Great local appliance store, great staff ,super knowledgeable about their products.