I have found customer service has been slowly getting bad, but today was the worst!! I had an employee who has been working there for years tell me that they didn't know how to do the scanning code of practice and that I would have to go to customer service. I was using the self scan, which was the only registers with no line up and the customer service had at least 12 people in line. I asked this employee to call someone else to help, she looked..did not call, and stated no one else was there. She voided my transaction and told me to go to a cashier with a yellow vest. She was wearing a yellow vest!! I changed lanes and proceeded to wait another 20 mins before I could check out.
That's just one problem.
I have had cashiers toss my purchases in the bags, I also had one girl who put my purchases down in the bagging area, even though I had a bag open and waiting, she then proceeded to walk away and left me to bag and the lineup waiting. These cashier have both been long time employees. Some cashiers are doing a great job, but the ones who aren't make me want to shop elsewhere.
There is also one of the most rudest men I have ever met as a greeter! He saw me walking out with a big package, not bagged and yelled at me "receipt" as I was getting it out he yelled it 2 more times. I can't even look at him when I am in the store.
Also, the yellow vest might be a good idea in theory, but quite often these employees are standing together "chatting" and are very unapproachable.
I am at the Midland store almost daily. Those days are done. I will be getting prescriptions filled and price matching non local stores, and that's it!
I am very disappointed in a store I used to enjoy, I will continue to shop locally, just not there.