Reviews of ZARA (Costumes)

Krystal Francis

Loved the prices, lots of cute tops

Jorge Orozco

Busy... busy.... busy.!! But as always, you can never go wrong shopping at Zara

Maleena Sahota

Love the park royal location, it was super organized and the cashier was wonderful, she helped me return my online order without any troubles:)

Joannie Y.

Maybe just because not dress up for shopping, the security guy following people around. Not a comfortable shopping environment, because someone there is suspicious about the customers

Ahmad Diabmarzouk

Not sure why this ZARA is always a mess, espeically when boxing day 2019 came around... YIKES. Management definitely needs to be reviewed... Also not sure why most of the staff is very stuck-up. Much more organized at the Richmond Centre location.

Zakaria Hasan

Good

William Cain

Seemingly smaller and limited inventory than last shopping season

Yashish Patel

Happened 2nd time. Rude and extremely terrible and poor customer service ever. Ignores me for 15 minutes as if I have all the time in the world. Gone for exchanging the items that I got on black Friday ONLINE as the sizes were a little large to me. The cashier in Men's section told me that he cannot exchange the item that I purchase it on the sale price and so I have to pay the FULL price (and he cannot honor the sale price ?)even though the sizes were available. Plus on top of that he did mentioned that I cannot try the sizes to make sure that it is the right size I wanted. Never felt racism in canada but he made sure to make me feel it to my guts! Thank you for this Zara.

Nuahs C

Finding something on sale is nice. The quality is nice a the sweaters are comfortable. Friendly staff. Men's is upstairs there is an escalator on the left when you go in.

Luke L'sk

Recently renovated during the COVID pandemic and doubled or even tripled the size. Now that the men section is on the right and even bigger women section on the left. Each has their own cashier so be sure to check out at one with less of a …

RJ

Good supporting staff and two levels , one for women and top for kids and mens . Decent price and quality stuff

Shannon

Their sizes run kind of small. Im not that particularly big. Clothes are kind of cheaply made as well. I've had a few things fall apart on me. I appreciate having their store in the city however which opens up some style options.

Lauran Browne

Love the Zara look, you know chic and sophisticated. But I have two things to say. First, the overall company is downgrading their materials just a bit. So I hope its just a season I don’t like. Second, this location is not as good as downtown but definitely one of the best stores in Metrotown overall. The clothes I like a lot, but the staff seem over-worked :(

Ginny Lam

Store was a gongshow! Clothes everywhere and all over the floor. Didn't look appealing to go through. I waited in line for over 20 minutes to return some items. At least the counter staff were doing the best they could and were friendly/courteous.

Jason D

This Zara store located inside Metrotown mall is easily the worst branch in the area. The store is small and has a really bad layout making it very crowded, more than it should be. The checkout stands are located in the middle of the store which results in a long line that blocks a large area of the store. The number of fitting rooms are also scarce resulting in a long wait to try anything on. On my most recent visit to this location, the store was a huge mess with clothes thrown everywhere including the floor and there were also no staff working on the floor at all to straighten anything or to provide any assistance to customers. You would be better off skipping this location and visiting either the Richmond or Downtown store instead...

shannon Alexis

Only allowed to try 6 items per visit. Poor service for people who are from out of town.

Heather Montgomery

I hate to love you Zara. Your clothes are fricken cute, but service is AWWWFUUULLLL. Your clothes were a mess. I was trying to grab staff attention to ask where changing rooms were and it was so difficult. When she finally answered she seemed annoyed… reminds me of my preteen daughter’s attitude. I would’ve spent way more $$ if the experience was better, but I couldn’t get out of there fast enough. This isn’t the first time either, I’ve never met a nice staff member at Zara. Come on Zara, you got this… please improve the experience! I want to give you my $$!

Hildebrand Family

Great clothes for kids

Navid Bataghva

Really upset about the Black Friday and Boxing week sales Items are available but as soon as the sales starts the website shows out of stock. This happened 2 times already. :((

Heidi HK

Reasonably priced fun fashion

Paul

Good selection

caden nurse

They are the #1 store for fake anything. Plus great deals!

Priyank M

One place stop to get all your stuff. Good selection of shoes as well.

Tony An

Friendly staff helps find what you want from massive unorganized store. Too many ppl throw clothes everywhere :(

Cho Wong

Cleanliness has improved, still a very busy store which gets a little hectic but otherwise nice place to shop for nice trendy clothes.

Marina Shcherbakova

What a mess! This place is disgusting! I visited Zara at Metrotown location tonight at 6 pm (January 27,2018). Clothes were everywhere on the floor, and shelves were extremely overstocked. This branch is damaging brand's reputation. It took me less than a minute to make my decision to leave the store. Where is the management?

Jay Yu

The cashier made a mistake of telling us that the remaining balance of our gift receipt was $22 that she put on a gift card, instead of the correct amount of 11 cents. Spent more time at the store to spend the remaining $22 we thought we had since we wouldn't be back for a long time. Upon checking out we found out that the gift card was 11 cents. Talked to a cashier and manager, the cashier who told us we had $22 was nowhere to be found, and the manager wont own up to their mistake of telling us we had $22 instead of the correct amount. It was a minor inconvenience for us, but our time was wasted and could have just made it all better if they owned up to their error and a simple apology. Instead, we were looked at and treated like we were speaking a different language. Zero understanding. Do better, Zara metrotown staff.

Layeequddin Mohammed

Typical fast fashion stuff, however, this store is the messiest I've ever seen in my life. I've been there over 50 times and every time it's the same. You literally have to dig to find sizes or options.

Max Qiang

Rude staff, messy store.

Desiree Luzi

Long line up for cashier and fitting rooms

Jason York (Jork21)

I always find something unique that I want here. I don't shop for clothes often, but when I do, I start here.

José Juan Cienfuegos Hernández

Awesome store

Rajini Singh

they need to get clothes for plus size people

Heather Hebb

Pleasant time

Annie Ways

LooooooooOooooong!!!!!!!!! Change room line ups.... unorganized inventory...useless employees, they always seem unemployed here for the store size and the security people look bored as fu*k!!!!!

Ahyoung Choi

It takes forever waiting in the cashier line..

Maher Shehab

Very nice place to buy clothes, a lots of choices to select, price a little bit expensive

Haligonian HFX

Staff are very unfriendly and very unhelpful. Nasty anobby attitude all around. Wont be returning to this establishment

Adeel Ata

Closed for renovations and they do not have the decency to update on google

jay y

This is probably the busiest zara. Always messy and the good sizes are always sold out

Shivani Dhamija

Only for size 0 girls

Tracy Lau

It might be their company rule that they have to be rude to their customers because I have never encountered any staffs that are close to "nice". Today I found out that they are even allowed to yell at their customers. Worst place to shop ever.

Oleksandr Slavinskyi

Ok

Sherry Chen

I lost my stuff there and I phoned them. They said they found it. When I went there and pick it up, they couldn't find it. While finding it, the person was like fooling around not caring about me and doing other stuff. It took him like fifteen minutes just to check one place.

Dilek koç

Zara'e fitting room was very dirty.

Ehsanullah Sidiqi

Cashier was a really rude guy who has no respect at all, I’ll return my item back

J Pop

Their children's section was great, prices were fantastic and the quality was easy better than many of the other clothing stores like Old Navy

Denise Ferrari Fonseca

Very Good

Alley Robinson

I cant wait for the sales at this location, it always has the best deals. I love how they have such chic clothes and styles. I especially love the pants suit, it is often a timeless cut. The only thing Im not a fan of is the service here. Let me say, people are not exactly ready to help you. This doesn’t really bother me all the time, but it would be nice if they didn’t act like military men and women lol. Anyways, still love this store!

Basem Ragab

Used to be rich with many varieties. This time was a bit bland. Staff were kind of lost busy doing things other than helping their customers. There were 3 people on the line and took them about 10-15 min to finish 1 person on the till. They finally realized we better get another cashier because this person is doing a return. Will still visit but not with great expectations to he honest.

Anubhav Bhardwaj

Awesome customer service !! Thank you Deepshikha Saha for helping us to find the stuff we are looking for even though you were extremely busy .. 10 stars to you .

Armando yaya

great

Danielle H

Cute stuff, friendly staff that aren't too insisting on you.

Mina Rose

Good inventory but very bad customer service, staff on the floor were helpful but the cashier is very rude, she doesn't know how to do on the computer and asked the other beside, the other one says you have to cancel and do it again. Her face shows very annoying and says : "ufff ! I have to do it again!!!!??? . What a customer service, ringing the sales is her job, she should learn how to do.

Sammy Luk

I don't know what happen to this store,everything always look like a mess and the line up always long for the cashier

Ley U.

This store is a total mess during the sale season, they need to have more cashier this is such a waste of time.

elly shin

Nice and big stores but fitting room was temporarily closed even after the Covid restrictions were lifted after 70% and above vaccination rate in Lower Mainland.

Saleem N.

Nice selection, big store. Looses 1 star for always having long lineups at check out.

S. M. JAFAR Sadek

As good as always!

Stephanie Cheng

The store was a mess. The lineup was terrible.

Unizebfindal Croismar

Name reveals everything best quality & price.

raspberryplatypus

Zara has the weirdest and most uncomfortable sizing and the employees are somehow really hard to find.

Raphaelle A

Do i really need to tell you that this store is bomb? ???????? Nice clothes, nice store. A bit pricy but they have nice things on sale. If you order online, you can have it delivered in store (and online you have great choices for less.)

YMQ Lam

Nice collection of fashion clothing for women, men and children. Affordable seasonal outfit.

Gray Vieth (Graehaus)

Nothing there to keep me in there shopping. Overpriced clothes and attitude?

Jenn

Always has 1 cashier no matter how long the line up is. Never picks up the phone either.

PINKI GREWAL

Love Zara, On trend... Very reasonable prices. Good Store for Men and Women.Staff is very helpful and have excellent coordination ideas. Will visit soon :)

Md Aminul Islam

Good quality and good design

Aria Rasouli

The Metrotown Zara has horrible customer service! I don't know how people still shop there.

Stephon Ellis

Tight selection

Julie

Horrible customer service. Every time I go to this location they are extremely rude in the fitting rooms. I had to get my own sizes because it takes so long every time or they didn’t bother. They just don’t care at all. It’s uncomfortable to shop here.

bhavan pawar

Expensive

Joseph Fieldgate

It's a disaster.

Heval Hamidi

Absolutely rude people specially who I met there was Sam (training manager). Firstly, I went there to return some stuff that I just purchased a day before, but he was really rude to me. Secondly, he rejected my stuff and did not help me. Thirdly, when I asked him I wanna talk to manager he said I am the manager which I realized after I left he was manager training and he lied to me. I am very disappointed with this branch and I never go there. I went to downtown branch with the same situation and they helped me with no problem! Rude customer services, specially Asian people! Sam (training manager)- Asian guy - is very rude person to everyone!

Teresa Galicia

(Translated) Normal prices .. Nice clothes (Original) Precios normales.. Linda ropa

Andrea Moreno

Super full hard to see the store

R. B.

Good place for a nice garment. It's a bit pricey but you can find a good deals on sales. It's quite a huge space. Staff working there are ok.

S Dedic

Not my cup of tea,

Emilio A

My main clothing shop

Smarty

Classy

Holly Roberson

Unorganized

Vishal kumar Kansal

My one of favourite place ????

Cleia Marys Dos Santos

(Translated) I didn't like the overcrowded Vancouver store, the clothes on the floor unable to buy. (Original) Não gostei da loja de Vancouver super bagunçada, as roupas no chão sem condições de comprar.

Valeri Melnik

For a store this size having 2 cashiers is simply unacceptable. I have to stand in line for 45min for Zara to take my money. 4 other employees were standing there chatting and laughing not serving anyone the whole time. What a waste of time.

Ali Can Karayani

There is not so tidy but you can find good wears.

Milan bangia

The clothes are always on the floor and you can't find anything. This place is a mess.

Attia

Worst customer service. They thought I was stealing and I could see security left and right!! Would never go here again. Just wanted a winter coat!

J _koolwhip

Crowded floor of displays and blasting music doesn't help

Jessica Wang

Purchased a suit from here in january and the button fell off upon wearing it once. The threading was already loose prior to me purchasing it and I didn't realize it. I went back immediately to request a refund or return and the store manager declined it, saying I had already wore it. Yes I wore it but the BUTTON CAME OUT! I tried escalating this to a second store manager but it didn't help. End result...I had a jacket that fits alright but had to get a button placed for 75$. Horrendous service, won't be coming back here again

孟婕

Baby clothes are soooo adorable! Woman are so so......you can get some good deals when they are on sale

Ryan S

The mens section is usually a bit messy

Mohamad Alzoubi

Their prices went up

Twihangane Sampson

Latest styles. Cool stuff

Angelina L

Extremely long lineup but good sale items. ~50 minutes standing in line for checkout. No idea about change room.

ٱمِےـيّےـرةّ نٌےـفُےـسًےـيّےـ

so nice

Gurpal Singh

Its a good place for clothes but they have same glasses(gogs/specs) from long time no new collection.

Haitham El okda

I like Zara

Hollyann

Spent almost $100 on a this nice Shacket and it was falling apart. The seams of the jacket were ripping off (the pocket on the front and the and side pockets.

Lindsay Smith

Dirty change rooms. Huge dust bunnies :(

Anmol Maan

I love shopping at Zara and never in my life have I exchanged anything!! I bought these jeans not even a week Ago and realised that they were a bit tight so i went back to the store just a few days after the purchase with the receipt to exchange them for a bigger size.. i did not have the tag on the jeans because i was never told it was required to exchange an item (again i have never returned or exchanged anything).. the rep called the manager and she accused me of wearing the jeans.. what kind of customer service is this??!! Who even promoted her to be a manager? Accusing customers returning or exchanging the item bc of size of having wearing it!! And i just tried that jeans on at home once! And then she goes around saying its not even the same product that you’re exchanging it for.. ps it was a slightly different shade of the jeans i wanted and couldnt get my size in the same product but woww customer service!! Literally accusing your customers of lying.. i hope zara hires people or managers with some knowledge of customer service! And not some Karens arguing with customers for a simple exchange!

sandeep bishnoi

Staff is not so helpful but clothes are good here.

Andi Kpolugbo

Nice selection, the quality differs depending on the price, but the employees are usually rude (90% of the time.)

Dave E

Great fashionable clothing at reasonable prices. I don't like to go there sometimes because it's a bit disorganized (especially in sales season) staff doesn't ask you if you need help in something, but I liked not being bugged from time to time

Kari-Lynn Risby

Too expensive and the clothes aren't that good

Anna Joah

My favourite

Praveen Devabattula

Nice selection

arquimedes guilarte

Not good! The sale is over

Moath Basil

Same usual

Terence Yee

My experience based on shopping in the men's section. As far as Zara goes, this is a large store with the ladies' side easily taking up 75% of the retail space. I've stopped shopping at Zara for a while now, but occasionally browse this location. The merchandise is by and large standard with some stylish pieces scattered about. I'm disappointed this location doesn't carry Zara Studio, which is about the only pieces worth considering. 95% of Zara merchandise is manufactured garbage, and much like other fast fashion brands, they love ripping off designer brands and stealing artists' work. I don't know nor understand why reviewers are expecting customer service from Zara, or fast fashion brands in general. If one thinks about the retail environment of this location, it's a mess all the time (and astronomically worse during sale season). This mess is all customer-created, who not only try on items on the floor, but then tosses it over the rack or on the table and move on. When going to the fitting room, they bring way too many items, and leave it all in the fitting room. Customer etiquette is thrown out the window, and yet customer service is expected. Confounding. It's not one, it's all. Don't take it personal.

Winnie K

can be a bit chaotic if you come during the noon on a weekend. you'll find clothes everywhere (from people not bothering to change in the change rooms) and long lines to pay. best to either come when it opens or later in the evening.

Ray C

Wonderful collection of reasonably priced yet update fashion for upbeat folks. You are free to try out any merchandise here and spend as much time as you need to gether your inspiration. Convenient location inside Metropolis near to the Skytrain exit. Enjoy your time....no matter you're male, female or parents. Yes, they offer kids collections too.

Jackie Le

Avoid this store and shop online people . The staffs here think they work in high end luxury brands store or something that they believe they are so above us so they do not need to provide any good customer service. All of their staffs from the fitting room and cashiers are so bitchy that make me give up going in and just do my shopping online instead. The head quarter needs to come visit and retrain their staffs. No smile or a basic "thankyou" after you bought their clothes. Old Navy has much better customer service than this so called "high end" copycat brand.

Jaquie Macey

Horrible Horrible online experience, went to the store, NO SIZES as usual. The manager said he can order this online and should take about 5 days. I am waiting 2 weeks later and still no item. Most pathetic experience and service ever!!!!!

OverRev C

Made couple purchases during the Black Friday weekend, both in store and online. Waited for 3 weeks and still never received anything. Emailed for support and all we got is a case number but no follow-up. Zara in US have way better customer support!

Marina Morena

I got a top as a birthday gift but didn't have the gift receipt. So as the top was a bit big for me, I came to this store to exchange it. The tags were in, everything in perfect shape. They said I couldn't exchange, and I was willing to buy even more pieces! So stupid people, making stupid rules, losing money because of terrible customer service!!!!

Chotiros Boonlong

I got 1 jecket Love it!

Daniel Halbrook

Good service.

Pavinder Nanda

It's a nice retail outlet for Zara apparels

Victor Tykva

Nice place to shop for kid's t-shirts

Mo

Great clothes and good price

Eran Maia

Great place to shop for the whole family! Friendly and helpful staff, great baby clothes selection!

Tasha Pretty

Had an interview with Zara on Tuesday, I was told to show up a half hour early to fill out an application form. I got there at 2 as my interview was at 2:30, I told the staff member working at the time that I had an interview at 2:30. The manager was standing there as well so she heard me say I had an interview, they both ignored me. I waited 45 minutes for someone to come get me for this interview and no one did. So after wasting my day off for this I walked out of the store, didn't even recieve a phone call for an apology or anything. My suggestion, don't ever apply for Zara in the shopping center because they clearly do not care for their employees or at the very least, future ones.

Ted Miller

Zara is number one and i love it, sometimes you can see unprofessional indian securities they watching people very bad way but i can remain them, we should help them to grow up, canadian culture can fix every third world cultures

Yen

I don’t know why the sales people don’t want to sell. I had 12 items and went to the change rooms (no one there at 11am Monday). The young girl told me she is going to open my shirt up. I said sure. 3 minutes later she asks me how many items I have, it’s clear that I have 10+ items. I said “12?” She asks me to count them. So I did one by one, then she says “sorry you can only take six items in”. Omg. So I picked 6 items and left the rest out at the counter. I tried 6 chose 4 and put 2 at the counter. I wanted to leave the 4 I chose at the counter and try out the 6 remaining items but she told me I couldn’t. So I asked what can do? She said “just take it with you to the changing room” Omg. Then I put my items on the cashier table like I usually do when I Goto Zara, and then walk around to do more shopping (no shopping carts). She gave me a look as if I’m disturbing her and asks if I am buying these items which I told her I am but wanted to get more things. I asked is she could fold them up and get them ready. 10 minutes later and a few items later I get back to the counter and the big pile is still there. I love Zara but never going to this place again.

luluzemon

Worst shopping experience ever! My package was shipped out on Dec 27th, and I picked it up from Purolator facility on January 2nd. Returned the package to Zara main office via Canada Post and they received it on January 30th. However, package got returned to me a week after. I was advised it has passed 30 days, there's no way to return it. My QUESTION is shipping time was also included in the 30 days - this is ridiculous. Also asking Zara if I can get store credit because I shop at Zara a lot, but the answer is NO. All is all, no shopping at Zara ever AGAIN!!!!

Mr.Stromeh

Friendly staff and helpful . very fast at checkout.

Luan

Good clothes and design!

zelenco diana

Super crowded but very good deals

Antonio Embuldeniya

I would have loved to give the store 5 stars cause of the amazing clothing styles and great selections. The prices are a little high but the clothes are good. What really pissed me off was the customer service at that location. I asked one of the women working there if they had another size for a leather jacket I was holding, and she rudely interupted me saying that it was the last piece and that they are closing soon unless I buy something.

Alexander Grinton

Adequate

Pavel Komolov

Staff won't even acknowledge your presence let alone say hi or offer to help you find anything. Go spend your dollars somewhere else, this cheap euro trash ain't as cool as they try to position it

Gianna Kim

Unique design clothes but bit pricy

Kyle

good experiences. know where you shop

Rafaela B

Terrible staff, specially those in the fitting room and cashiers. They’re rude and disrespectful. Avoid this place.

Czarem Ruperth Carpio

I’m asking for a size and where can I find it. The staff just told me to go and find it somewhere else. That’s my first time visiting that newly renovated store and there’s a lot of changes especially on sections of the clothes that’s why I needed a little help.

Vaibhavi Singh

People who work here are very rude and disrespectful. I will not be purchasing from this store location ever. The level of Unprofessionalism is real high here!!

Adam Toth

The clothes are trendy and nice enough, but I found the staff very cold and unwelcoming. There was also a pretty big mix-up with a coat that I had put aside that the staff member was very dismissive and unhelpful about. Please train your employees on basic customer service.

Anne Novo

I’m obsessed with this company.

Graham Brownlie

Great!

Shaireen Singh

Aimed towards Asian customers

Angie Luu

The women side is a nightmare Things are everywhere Messy The changing rooms is so dark and dirty The men side has better sales

Dominika Bridgwater

The store does have a good selection BUT is always messy.

Alberto

I love to see different models. In Europe and East have so many different models and sizes. Here in Canada unfortunately only fits the Skinny people.

Mihir Joshi

I bought a denim jeans from here in January on sale which cost me only 20$. This is really affordable. The fabric is nice and have good texture even after multiple wash. Zara doesn't have the variety as some other stores but at this price you can't ask for me. Go when there is a sale and you could get good deals on clothes and shoes.

Burhan Khan

Always loved shopping there.But they should change their collection often.

Sofía Chamorro

Great offers for sale!

Star Harnish

Good

Belle Wist

Love this store... a little pricey but their stuffs are awesome!

Yasser Chahin

Amazing

Jay

My wife bought me a jacket online for Christmas, but we were out of town for the holidays. I needed to exchange it, but was told to eff off because I was 5 days over the 30 day return period. What difference does 5 days make? Very anti-consumer and we'll never shop at Zara again.

Ryan Cleary

Tried on a shirt. Got that shirt, nice. Tried on 2 pants in my size and they were way too small. Definitely go up a size or 2.

Kevin MacLeod

Great selection of varying clothing items at reasonable prices from a name brand. The staff is friendly, and helpful, the store is well lit and the clothing seems to be holding up well, even through a 19th birthday downtown and many washes. I also purchased cologne that was very nicely priced at a whopping $15 on sale, and my girlfriend and absolutely love it. Attached is a small white tee in photo.

Rob Livingston

Clothing for people with slim builds.

Basil Mathew

Good collections

Christafei Galizdo

Just had the worst experience here. The people who work here are not accommodating and are very snob.

cyna john

I HAVE A BAD IMPRESSION AND EXPERIENCE ABOUT ZARA ALMOST EVERYWHERE. BUT THIS ONE IS INCREDIBLY WITHOUT SERVICE. WAITING FOR HOURS IN LINE OF PAYMENT, INEFFICIENT STAFF, BOLD AND RUDE EMPLOYEE/SALESPERSON. MESSY DISARRANGED ITEMS AND ALWAYS MORE EXPENSIVE FOR LOW QUALITY ZARA CLOTHES. TRY TO FIND A BETTER BRAND AND LEAVE THEM FOREVER

MingCong Zhou

The staff is trained to ignore people. They were swearing in the fitting room and did not know how to use the searching machine.

Rose Gill

I laughed so hard when i went to review the Zara Richmond when i read it was permantley closed. This review only reinforces why!!!I was recently in the store to return and item i received online as a gift. I clearly asked the item be returned to a gift card and repeated myself twice. The cashier processed my order and then looked puzzled and asked me to wait while she found her manager. The manager and anther sales associate came over . The manager indicated that the item had been returned to the original card holder and they would try to correct their error. I stated that my son who is 20 months was getting fussy as i had already been in the store for 20 minutes that i would walk around to soothe him and come back later. When i returned 20 min later, the sales associate stated that the item had been returned to the original cardholder who paid for the gift and that i should contact them to resolve the matter. I asked to speak to the manager and she was not empathetic to what happened and didn't even offer an apoology I explained how would you feel if you returned something and then had to call the person an tell them you returned the item and now the money and been returned to your card....wouldn;t that be awkward???. I was amazed that 3 staff including a manager couldn't understand how to simply to return an online item for a gift card. I called online and they took down the details and indicated a customer service agent would contact me in 2 business days and they did but couldn't resolve my issue because the money had already been returned to the card holder. I have 2 kids jackets from here and both times the zipper has gotten stuck and broken off. The count that it costs to fix the zipper isn't worth it. Its easier just to buy a new jacket. I WILL NEVER SHOP AT ZARA AGAIN!!!! I went to GAP kids and purchased a jacket there and the zipper is perfect.

Gold yt

Nice clothes go ask for Rebecca

Wei U

Always too many people not enough fitting room.

Amr Mohamed

Nice and cheap clothes

brandon wu

Okay

Audacity Tv

To expensive for what you are getting

Jeth Filipino

No sale

babayag a

Nice to buy blazers

Ankit Mitra

A big store with all the latest collection for the complete family. Good discounts during holiday season. Clothes and accessories are of top quality.

Susie Q

Customers service, bad Return policy, bad, got an early xmas gift can only return by Dec 30. With Covid and snow and people with job, not everyone can get to the mall that easily. Anyhow didn't even get a store credit.

Riley Kellock

Fun clothes for good price

siddharth wadhwa

Great discounts helped me do some shopping

divyansh kapur

Outlet is closed

Ali Nematollahi

Extremely long lineups... Horrible fashion, store is poorly divided up.

Caitlin Erickson

Has been really messy. And staff aren't helpful.

Anssi Puhakka

Friendly staff

Ahmad Jalil

Longest lines ever

Nikhil Mathew

Metrotown location looks always messy and cannot find anything you need . Product is good and reasonable for sure

kawaii hatchiko

Zara I love u. And I’m constantly spending money on u. But you line ups are horrendous!!!

Roger “Salsa Bachata Vancouver” Chen

I love shopping here. All items are very reasonable and the style is exactly what I am looking for. I hope who ever source their cloth works there forever. I can usually find what I want, try it and be out within 15mins. This location also has a good selection of styles and sizes

Dominic S

This place has the most incompetent staff on the planet. Called ahead to hold a shirt for a wedding gave the reference number, asked for a medium. Get there, its large, no mediums. Get home and I'm told its the totally wrong shirt by the groom. USELESS. Never ever ever again.

Donny Tjhin

Excellent staff attitude. How amazing Zara trained their employees.

Geoffrey Moore

Nice clothes. Line ups at cashiers can be quite slow sometimes.

D C

Friendly staff member who went above what was expected and helped me locate the jacket I was looking for. Although the girl at the cash register was a bit rude but generally except that one person most of the staff are super friendly and helpful.

Vishal Arora

Opening soon. Don't know the dates yet. For the moment you can shop at downtown location. It will be bigger than before as Tommy hilfiger has been relocated to the other side and the existing (tommy store) will be included in new Zara store. Let's see how will be the new one.

Gursimran Singh

Good

Kan Deng

The Asian manager was rude and retarded. Never care about customers. He’s just damaging the brand of Zara.

Ynod NO

Finally this place is back to business after having been closed for renovation. This new place looks much better now and updated. Interior look very trendy and high end looking. Staff service fairly good. And the usual Zara fashion trends.

Mihaela Luchian Cretu

Why in this world you are not updating this webpage???! Zara at Metrotown is closed!!????????????????I need to return some clothes and don't have where to do it!!!!!????????????????

David “Dongwoo” Ko

Great atmosphere and nice staffs. Amazing and fancy products. Absolutely love it.

Sandra M Ferancik

Great selection of clothing but Customer Service is terrible. I would recommend skipping in store shopping and just shop online. ????????‍♀️

ERIC LEE

Metrotown location. Small men's selection compared to Richmond Centre location. Frequent good finds in sales racks.

Joe Cheng

Staff generally quite helpful but sometimes not mindful about the long line of people waiting to pay.

Bernadette Derry

To expensive for me.

Erik H

Nice place

Michelle S

Workers aren't kind always. I understand this store is very popular and always busy but they are never being nice!

Mary Margarette Tolentino

My children went to zara metrotown this afternoon not just to window shop but to purchase clothes and shoes. There is this one lady who was very rude, feels like she wanted to embarass my children. Instead of assisting them, she even wanted to let my girls explain, why and where they got the clothes they are fitting, even the pants that my son is fitting. Customer service was really bad! When my daughter was returning the other pants that my son tried, she even asked, where they got and and even asked.. where the hanger is????whoever she is, thats your job…attached is just one of the receipts they purchased. I think the management should check and retrain their people in the store… because they cannot work under pressure. If not the customers, probably this lady does not have a job now. I should not put a star, but i just need to, so i can post my review/comments.

Jeff “BitRaiser” Phillips

I like a lot of the styles, but they often over price things and staff are usually not very helpful. Go when there's a big sale on and you have a lot of patience.

Katie Enman

I ordered online and had to make a return. Rude staff, I'm not sure a single person spoke to me through the entire process. The checkout lane had no rhyme or reason and the clothing was scattered and disorganized.

Tushar Utekar

It's the most amazing brand if you are looking to upgrade your wardrobe. With styles that suit everyone's need it's the best store anyone happens to be at. Be it a girl, a boy it's best place to buy a Christmas gift. The price range for all the items are so perfectly established that it just makes you feel Gaga all over it. Cheers to the shopping spree you I'll get into once at Zara

Melissa Hinckley

Great selection of fashionable clothes

Qu O

(Translated) Affordable but I don't like the pattern The fitting room is a long line and I can't shop immediately (Original) お手頃価格ですが柄が好きじゃないです フィッティングルームが長蛇の列でさっさと買い物が出来ないです

Matheus Turella

(Translated) Excellent store is always good to be able to buy here (Original) Loja excelente é sempre bom poder comprar aqui

Kravu

Horrible online customer service! I would never shop here again!

Shruti Ghariya

Great shopping experience at Zara. Have amazing collection for both women and men.

jude Algabl

(Translated) It is a very good and excellent clothes and the prices are also acceptable (Original) انها البسة جيدة جدا وممتازة واسعار مقبولة ايضا

John Chung

great customer service and selection of clothing as usual.

Mark Abrenica

Fairly average shop. Cant expect great customer service for retail stores like this really and the clothes are fairly inexpensive which mirrors the quality.

Kathryn Whitewood

Love this store. Fashions suit all ages. It's my go to place for all business attire.

Neil Maharaj

Good suits

Pranjal Narang

Great store! Love the collection!

Sablecat22

An overpriced "fashion" store.

mrpantz300

This is a crazy name of a place

Kevin Setiawan

My mom was told to fold up after her trying of clothes, I know this isn't high end brand but is that what you call that customer service ? first ever i heard this stuff, i mean telling customer to clean up ? Is it too expensive for Zara, largest apparel retailer, to afford another close to minimum wage worker to fold clothes ?

Jon Speed

Meg.. If they have what you want they're ok. Not a very broad sélection of items. Didn't have anything that I'd buy but yet had the perfect suit coat for my tall sender Asian friend.

Cardiac Myxoma

Really sad about the men's selection, its so small!!!

Cardiac Myxoma

Really sad about the men's selection, its so small!!!

T Rachelle

Pricey but good quality

Skicy6

The staff told me to hang my own stuff back with a rolling eye. The self check out doesn’t work with no signs on it. This store is pretty big and it’s probably the reason why the staff is rude.

Chelsea MacIntosh

Very simple and efficient return process.

Jen Williams

Worst staff EVER! I have never shopped at a place where that enraged me so much. The employees here are incompetent which leads me to believe that Zara doesn’t pay their staff very well because they can’t seem to get competent employees. The store is always a mess at this location and the general atmosphere is negative.

Denis Santos

Nice store but quite a mess.

Muhammadjon Toshpulatov

Love this store

Natalia Blestanova

(Translated) Decent things with reasonable prices. Good service. (Original) Приличные вещи с приемлемыми ценами. Хорошее обслуживание.

Jon Sanchez

hope to find a dress for my daughter ????

Jemesons

Good stuff

It’s Me

Nice

eloisa Litjens

Love it great deals

Anusha Fernandez

Good quality

Ismail Subair

Lovely

Manjinder singh

Love

Nuri OHN

Not ideal for environment.

Stephanie Bennett

This store and its employees are a waste of space. All the clothes are cheaply made, and it shows in their overall longevity and quality. Almost every piece of clothing I looked at in the store either has makeup stains from people trying it on, or red and green marks which you can clearly see are from the factory where the patterns for the clothes are designed. If you're looking for relatively cheap clothes then this is the place I guess (If you can find something that is actually clean to buy). However, the employees have very poor customer service skills, as they either ignore you while you shop, refuse to help you, or make you feel dumb for asking for assistance. No wonder this store is always empty.

Stefania Bogdanovich

Love the clothes but customer service is absolutely horrible

Abena Danquah (Beany)

Love there men’s colognes, good for gifts. Honest and friendly staff. Their sales are fair for quality of clothes

Kalash Yadav

always the best

Fatma Eylül Yaman

Turkish clothes are very cheap.

JC Garcia

Excellent store for slender man like me. Clothes perfectly fits me. And for its quality and name, its surprisingly not that expensive compared to other signsture store.

Kimberley von Ilberg

I was recently in the U.S. on a family vacation, and purchased a pair of Pants from Zara. The weather in Arizona in August is often over 30 degrees celcius, so I had no need to wear them, however as I had bought pants from Zara on many occasions, I wasn’t too concerned about wearing them until I got back home to Vancouver, Canada. When I returned home, I went to put on my new pants, and they fully ripped at the seam. They weren’t the wrong size, I had simply gone to put them on and they fully ripped. Obviously I was shocked, and somewhat disappointed, as I had spent US $55 (approximately CAD$67) on these pants, and have come to expect a certain level of quality from Zara. However, as I had not worn them, and they were well within the valid return date, I thought I could simply return them and get refunded. What I expected to be a simple return quickly escalated. I went into the Zara close to my house, where I have spent hundreds, if not thousands, of dollars over the past few years. They informed me that since I had purchased the Pants in the U.S. I couldn’t return them in Canada, but I could call customer support to see if there was anything that could be done. Frustrated, but somewhat understanding, I called customer support. I was kept on the phone for a very long time, being transferred from person to person, and eventually I spoke to a woman who told me they would take my case into account, gave me a number to confirm my case, and told me I would have to wait up to 3 days to hear back on my request. 5 days later, I finally received an email with a confirmation of my case, I call Zara, once again wait on the phone for a fair bit, and am told that there is nothing that they can do, and if I want to return the pants, I would have to do so in the U.S. Obviously, telling me to do so is a ridiculous solution. Me driving down/ taking a bus to the U.S (the closest store being probably in Seattle) would take up time, as well as cost well over the amount that the jeans were initially worth. I bought a product, the product was poorly made, and instead of accepting the fault and dealing with it professionally and responsibly, Zara managed to avoid dealing with any responsibility that they owed to their customer. I have spoken to friends and found out I am not the only one who has had problems with customer service, as well as the quality of Zara clothing in the past. You would expect a transnational brand like Zara, with worldwide recognition, that fully takes advantage of being able to sell on, and profit off of international markets, to be better equipped to deal with returns in different countries. The brand is in fact Spanish, but nobody is expected to fly to Spain when they need to return an item of clothing. If they can sell clothes throughout the world, they should be better equipped to handle situations like these, which have no doubt happened to many others as well. Zara is a multibillion, transnational corporation. What it would cost them to replace the damaged product I purchased from them would not even make a dent in the profits the company makes. The CEO himself is worth US$ 85 billion, I don’t see how the return of a product which I spent US$55 on would be harmful to a man and company who I have come to find out not only relies upon the exploitation of sweatshop workers, but is known to steal designs from Artists, and profit off these designs without paying said Artists. I have been very disappointed with my recent experience, not just due to the lack of quality in the product I have purchased, as well as my personal experience with their poor customer service, but because it has shed light on Zara which has shown me it is nothing more than a greedy company, that doesn't respect their product, employees, or customers. It is a greedy, profit driven company that lacks morals and values. I will be terminating my long-standing, once good relationship with Zara and encourage my friends and family, as well as anyone else who reads this, to do the same.

Benjamin Forsberg

Terrible experience..... had to go three times out of my way (after work wasting time when I could be home) to EXCHANGE a belt. The customer service was sooo bad they don’t have anyone attending a single person. The manager (Asian Woman) does not know how to serve a customer, she just refused the exchange even though all receipts were there, the tags and all, also the product was never used, full price and writhin 30 days of purchase. I called ahead after the second time trying to exchange to ensure it would work this time. The employee talked to a manager and confirmed the exchange was possible given the circumstances. I go in and they waste more of my time and now wasted the money paid for a belt that doesn’t fit. Hands down worst experience in any store I’ve been in. Def a company like blue notes, they will go down.

IslandNaturalz

This is my favorite store to shop. They always have the latest trends

Jan MacDonald

Browsing

Manal & Farah!!!

Nice clothes for family

Gurmeet Singh

Employees are very lazy in their work

Amanda Nguyen

The staff here are miserable. I avoid coming into this particular Zara as the feeling you get from stepping inside isn't worth it. Cheer up!

Josh

Store looks like a victim of Hurricane Katrina, pretty unacceptable for low quality fast fashion that’s already hard enough to justify. Just go to UNIQLO instead

밴쿠버AILEEN TV

Always busy place but staffs are slow

Nicole Wood

I love the brand Zara but I have to say when I was there a month ago the manager was so rude. I bought my daughter a sweater from the store which ended up being too small. Brought it back to the store two days later with the tags still attached asking if I could exchange it for the next size up. They asked for my reciept which I didn’t have with me. I didn’t realize I put it in my baby bag which was at home(I don’t live in Halifax). I understand completely that stores have these policies in place for a reason. Although it annoyed me because I wasn’t asking for my money back or a completely different item, just the same item in a bigger size, I still understood the policy. What I didn’t understand was why she was so rude to me about it. I left the store confused and frustrated because I don’t know why she felt it was necessary to talk to me that way. I went all the way home, got the receipt, went back to the store and just returned the sweater rather than exchanging. I had chalked this up to her possibly having a bad day until I came across the other reviews here... Although I love the brand, my rating is based on the management at this particular location. The quality of their clothing in my experience has been very good. Myself and both of my daughters have quite a few items. The kids clothes are my absolute favourite. They’re so cute and trendy. The quality of the girls leggings are great. My oldest daughter is super tall and slim. The sizing is perfect for her. I can up a size and get the right length without them falling down on her. They’re also nice and thick so she’s not getting holes in them.

Judy Daniel

They didn't accept to return pants I got 2 days before just because it was washed. I never wore them and the tag was still there. The manager asked me if I usually wash my clothes before wearing them. Yes of course I do when there are hundreds of people trying the piece before the client buys it. The pants are not damaged, they're just washed, they're cleaner than the clothes displayed at the store!

Adrian Chan

This Zara is always very busy! Its organized as well as it can be however things get mixed up and messy cause its busy. Theres always a line up for the dressing room if you go during peak hours. Nice good quality clothing at an affordable price points though. If you can go early in the day it's a nice shopping experience.

Shanny Rann

Great deals

Kaur Navjot

Recent edit- ANOTHER 5 STAR FOR RANIA ⭐⭐⭐⭐⭐ Just revisited the location I was helped by Rania. She is fantastic and went above and beyond to help me find the clothes I was looking for an event. Not just that, I forgot 1 belt from my new dress at the self-checkout desk. Rania was very efficient in finding it for me the next day ???? Previous review - Finally its reopened !!! Amazing collection

okjo kim

Very unique place and something special you need going there

Ben P

For mens selection it is one of the worst location to go.

Bangaly Kourouma (Bank168)

Good staff's and spacious

MCMILLIAN Showroom

Staff was very unpleasant

Harpreet Singh

They need to change their store manager at the Metrotown location.

Keon

Beautiful selection of men's clothing

Ankur Sharma

Love this Zara store, always finds my size.

Colten Steele

Not a bad selection, but everything in the men's section is designed for people with a very slight frame. I wouldn't consider myself a giant by any means, but nothing came in a size that fit my shoulders and arms into it. Even the XL was too tight. I did buy some nice shoes so it wasn't all bad.

Hannah Bean

Hands down the WORST customer service in the Halifax Shopping center. Asked politely for the woman to help in dressing room and she rudely interrupted me, I than asked if I was able to change the size of my items and she said " go ahead " implying for me to go out and change my own sizes while I was half dressed.

Adam Kassim

Great sales and great products! Haven't regretted buying anything from here

Jane Kim

December 28 @5pm A young lady staff (straight long black hair) came and said “YOU CAN NOT TRY ON CLOTHES” WITH NO REASON. I was dazed for a moment at the sudden notice because the staff didn’t attach any reasons but just annoyed me (even other people were trying on items around there…) Asked her if there were any signs about it in the store since I was slightly upset of the rudeness. But she frowned and kindly answered “FOR WHAT? ARE YOU WONDERING WHAT?” No shopping person doesn’t know you guys’ changed policies. Telling us is your job. Customers are not your friends. Be nice and say “Sorry, you can’t try on clothes on the floor because of Covid-19”.

BOURGEOIS BOHEMIAN

Good clothing.

G1

I went to the store today for buying perfume, and there wasnt the new piece of that perfume, so i asked for help from 3 customer representatives that work there, all of them asked me to wait saying they will be coming in minute, but no one showed up. I kept waiting there for 20 minutes. Even the girl working at fitting room was really unfriendly and unprofessional. It was really very bad experience visiting there, zara is one of the named brand, it should really take care of people that they choose to work there. Will surely not visit it again.

Ashok Patro

The extended boxing day was crazy with so many people and the entire store was a mess.

Emily Cidrais

Zara in a sale is like a bomb went off

Zakaria Hasan

Good

Angel David

some of the stuff need to learn about proper customer service! Every time I go there, l encounter this specific guy who works there and he's so rude and doesnt even say hi to the point that I want to complain. Also, you should add more cash registers because the line up takes so long every single time especially during busy days!

Muthana Ahmad

Very Good l liked Zara

Faiza Salih

(Translated) Zzzz (Original) Zzzz

Leo Levy

Bought a jacket from here, really hard to find the staff when you need them and my jackets buttons are all falling off really extremely easy, I can see but still for the price I expected better quality. Just saying

edgar acuzar

Good prize