Reviews of Brooks Brothers Factory Outlet (Costumes)

Peter J. van Haren

Great place for men's office shirts. Too bad BB almost went bankrupt but were bought out by another brand. Hope BB products get better, not worse.

Bradley Doering

Friendly staff, really high quality clothing!

Allen Brantfordguy

Great deals

Diego Coelho

Very nice store with awesome staff. They are patient and knowledgeable on what they do.

KUNZE WU (Lucas)

(Translated) I feel that the style is a bit old and I haven't found a suitable one, but I heard that the more expensive private customization is still good. (Original) 感觉款式有点老，没找到合适的，但听说贵点的私人定制还是不错滴。

HM Seelmann

Love the Clothing and english style from BB. Huge shop with a big selection

Sandeep Garg

Discount because of factory outlet

James Coburn

Excellent customer service.

Esther Tsedey

Great hidden gems. But not a lot of colors in suites.

Sebastian

Very helpful. Items are pretty great quality for the price. I only buy my shirts from Brooks

Alex Del Degan

I got a scarf for $108. Fantastic deal!

DaviesGarage

I was at this location yesterday and received great service and bought 2 shirts here. I plan to go back and pick up a couple more. It is difficult to find a French Cuff shirt in this area and they had many in stock. The store had a sale going on, but at regular price, both shirts that I bought are worth the $108 each. In Toronto, I'd be paying much more for shirts of this quality. The only downside is that I went there in December and you have to walk around outside in the cold. That's not their fault, just the design of the Niagara Outlet Collection.

Kirupa Palani

Amazing quality and value

ZEUS NUÑEZ

(Translated) Excellent (Original) Excelente

Claude Lindo

Excellent suits

John Chen

Good selection of end-of-season fashion wear bargains to be had.

maryem zandronis

A lot of books to choose from but too hot insidd

Rogerrabbit30

This store is easy to miss, if you don't know its there. It is one of the last stores for men that carries high quality luxury apparel for the well dressed men. Sadly it almost goes out of business in 2020, but I am hopeful that the new owners will keep the same quality and luxury that it has always offered. While other luxury brands dress famous entertainment stars, Brooks Brothers has dressed presidents and the elected.

Jay Heida

Staff were very helpful and polite, just a little too expensive

Fred Persia

Although the the clothes are a little expensive the quality is second to none. High praise for the knowledgeable and helpful staff.

Aris Stefanac

Will be back for hubby's new suit

Stephen Roselli

Came in to look around and lots of great clothes here. The staff really made this store shine. They were very nice and helpful but not too pushy (always a plus at a Brooks Brothers). Although clothes can be expensive I definitely recommend stopping in to see what they have.

HYUNSOO SCHROETER

Amazing staff... Super friendly... Good outlet store! I recommend you go and check this place whenever you comby Niagara Falls!!! Yesterday, I got 2 suits for very reasonable price and addtiinal pants with each suit. One senior supervisor tried to find my needs and make me feel comfortable to decide if I really like them or not. I think I also have to learn her customer relations and firm business manners for my own life and business. The senior female should get promotion! :-)

Paul Welke

I've bought my last six suits here and I'm thrilled to pieces about both the quality of the clothing and the competence and friendliness of the staff.

Casey Doede

Great store, came in planning to spend a few hundred on shirts, and the sales associate went through the sales rack to find shirts which were much more reasonable. Will be going back!

Hamilton John

Good deals

Julie Sauder

Not my style and over priced.

Michael Elder

Really impressed by our visit to Brooks Brothers factory outlet. I was impressed by the variety of options available and the sale prices and offers. Carmelinda who helped was AMAZING and provided measurements and a number of styling recommendations. Truly some of the best service I've received in a long time and made for a memorable experience overall. Will shop in the future here again.

Jayes Waymen

Pretty good sales!

Nathan Dahms

Lots of selection, a lot of this isn't retail quality but still very good.

Michel Rose

Excellent prices and amazing staff who were very knowledgeable. The one staff member spent 2-1/2 hours with us making sure we purchased the right attire. Measured and provided helpful tips and suggestions. Went back three times already same experience each time.

Reuben Small

Michael provided an excellent customer experience and sourced just what I was looking for!

Umberto Rulfi

(Translated) I bought 5 no iron shirts at a very attractive price. Rich assortment, nice staff. (Original) Ho acquistato 5 camice no iron ad un prezzo decisamente interessante. Assortimento ricco, personale gentile.

Richard Baker

Love it! Great deals!

David Oancia

Became extremely overpriced

khaled gebril

Nice

Hatem Swais

The staff was very helpful and pleasant to talk with the price was not bad for what I want thank you Daniel

Cathy Kropf

Very helpful and courteous staff. Great quality.

FCR NP

Sometimes they have great clearance items.

Donna Young

Love their clothing! Womens & Mens. Young man Mackenzie was very helpful today. He's been helpful and very professional before. Also Daniel has been very helpful professional and welcoming over the last few years!. Makes the shopping experience!

Chris Therriault

Service is terrible. Not once have I gone in and had a HELLO ! Too bad as they have some really nice clothing

Susan Bartholomew

The sales team was so helpful

Sam SS

Lovely outlest with really great offers. Customer service is amazing

N AlRawahi

They had 40% sale plus 15% for most items. The prices are not low even after the sale.. But you can find good qualitybitems with reasonable ptices.

Amanda Lindi

The staff was not helpful at all! The store was not busy yet he completely forgot about me in the change room. Overall this was not a good experience.

Randy Patmore

Wedding wear!

chris wang

impressive shopping experience about the order and shipping and followup by store manager Michael, thank you!

Habeeb K

Need to change strategy .. they are too overpriced and only have deals if you buy 3 pcs.. every where else have deals.. they seemed to be satisfied just to have the stuff. They need to step up on strategies or else sorry to say they will follow Sears..

Ross and Margaret

Very impressed with the service I received! I went shopping in my house-painting clothes, messy hair, no make-up, and was treated like a VIP. Will return :-)

Carine Hemanscariehem09

Great deals at this location

General Account

really good suit store

Chadse Jermey

Came in to just look around found an awesome suit with the help of Fashiha "sorry if I spelt it name wrong" she was awesome found me the perfect suit size and shirts she was fantastic and friendly will come back again she was a huge help and now I'm set for my wedding in 2 weeks! Thanks again!!

Bill Taylor

The prices show absolutely no indication that they're remotely aware that they are in an outlet mall.

DarcyMcCool

Good selection of wares, nice looking store.

Jim Smith

Love Brooks Brothers..great clothes.

Josh White

The staff are super helpful, the selection is good for men suits, and staff will size you

kier matt

I visited the Brooks Brothers located in the Outlet Collections on Niagara-on-the-Lake recently. I’d like to thank Kristian for being kind, caring and knowledgeable about the inventory, the sizing and my personal needs. I was greeted by him upon entry and he immediately assisted me with my shopping needs as I have an event coming up and do not know too much about sizing, wear and style for these situations. He was extremely pleasant, personable and did his best to make me feel comfortable and cared for in the store. While he was assisting me, a few normal human errors were made in the sizing and we laughed about it together and worked to resolve the issues and figure out my style. In the midst of this interaction, a fellow associate by the name of Mary came to assist. Mary was helpful in the sense that she was able to help me find sizing, but her demeanour and overall behaviours and attitudes made both myself and Kristian feel uncomfortable. She was chastising Kristian for his errors and took control over the situation, she was sarcastic in her response to my questions concerning formal wear and she dismissed me as soon as she learned that I was undecided on whether I would be making a final purchase on my visit that day. Kristian was told to leave the store for his lunch while I was in the change room, which prevented me from thanking him for his assistance and making plans to revisit for his help on a later date. I would much rather be greeted and helped by a representative of this company that has kindness and consideration for the customers over someone that is snobby but knowledgeable about sizing and style. My shopping experience at this location was drastically reduced by the presence of Mary and her remarks towards both myself and a member of her staff. Regardless of the great deals available at this location, I will be taking my business elsewhere to a location or other company that operates on a more compassionate ground, showing respect to both customers and staff.

Ali Rezazadeh

Have been enjoying shopping at this outlet. Merchandise quality is excellent and staff are friendly.

Frank

Great service and really good deals. Totally satisfied with everything

Patty Eager

Great sale prices

Spencer Shellborn

Super friendly staff with lots of knowledge and experience. And nice quality tradition cut of suits. Highly recommend