Reviews of Pet Valu (Costumes)

Donny ._.

Very nice and helpful employees

T Leigh

Love using the tubs to bath my dogs. However the tubs are way too deep and my back hurts after using them. Even a Newfie doesn't need a tub that deep.

Alexander Lock

Great little pet value

Brenda Cowan

Love the staff. They are exceptionally knowledgeable and caring.

Jackie Pineau

Didn't realize I needed an appt for self dog wash. But they made it work. Great service..

Danny Lane

Great customer service, friendly & knowledgeable staff.

Heather Reeve

Super knowledgeable staff. Really helpful!

Lauren MacNeil

Great selection of dog treats, toys and food. Staff are friendly and always willing to help. We have not tried the dog wash station but would love to some time - it is a fantastic option for those who do not have a tub!

Peter Norman Levesque

Super clean store. Friendly staff. Perfect little gift for my minou.

april h

Great pet store. Employees are very friendly. It is a great place to wash my irish wolf hound, she fits in their baths and I don't have to clean up the mess afterwards.

Francine Dunn

Great service mostly. Some stsf need to be friendlier. Smile costs nothing!

Amelia h

Awesome store! The staff is absolutely amazing, always extremely friendly and helpful.

Guppie breeding production

Very kind staff and service is quick

Battleaxe Bakon

Always great service from the staff! Love how they get watch our lil guys grow up

Sue

Always great service! Friendly staff, helpful, knowledgeable, and always leave happy with my trip in!

Christine Thompson

Great local service and all products for our dogs needs

safiya cadey

Great services

L.J. Robertson'

Awesome! Great setup to bath your dog yourself. Great for travellers, apartment dwellers, anyone who doesnt have home access to dog washing facilities. They supply the shampoo, towels, air dryers, tub, work table, even the tub tye to keep the dog in place. They sanitize the tubs after each dog bath. They even provide an apron so you dont get wet! Good selection of pet foods, toys, collars, leashes, chewies, for both dog and cat. They also have selections of domestic small animal provisions for (rodents, rabbits, birds). This place is great. Good location as well. Very reasonably priced dog bath at $10/dog.

Judy Hunt

Their curbside service is awesome! The staff is extremely helpful and courteous

Amethyst Lempriere

Nice store, lots of supplies but they don't carry any animals. Just beta fish, which is a little disappointing as we already have supply stores here, but only one that sells animals. And they have a wait list

Marge Simpson

Located in the Brockville Crossings Outlet Mall.

T B

My go to for my pets needs been to the ones in Charlottetown and Summerside and staff were amazing in both

Samantha Kowaleski

Went in with my mom looking for something to honor my dog who was killed in a hit and run a few days ago, which I actually needed help with and the woman who was working, was just standing there talking to another employee who was in as a customer and hardly acknowledged us. Then she went and helped someone who came in after my mom and I did and the lady still had to ask because they were standing there talking and ignoring customers. When she finally asked me what I I needed help with, she didnt even know what I was talking about and just told me to look online, thinking that everyone has internet, which I didnt at the time. This really irritated me because they weren't very helpful, when that's supposed to part of their job. I've went there numerous times before and they asked of there was anything that they could help with as soon as we walked in and were ready to help.

Peter Sanderson

Had exactly what I needed. Dried duck breasts.

Unlucky Cactus

(0 star review but must be seen) WARNING FISH BUYERS PLEASE READ! this place has dirty tanks My tank now has fresh water flukes, which are transmittable to people. I'm going to the hospital for treatment myself now. Ontop of that their tanks are infested with snails, I've had fish die upon arriving home. And they refuse to fix this issue because they dont care. Staff also has no clue how to maintain an aquarium everytime I go in she uses the excuse that shes new tho shes been in months now. I'm never going in again this place is a Health Risk.

Danny Maloney

Great set up and staff are super friendly and very helpful. We stopped in around supper time on a Sunday to give our dog a bath, about an hour before close, and everything was perfect! Thank you so much!

Deena Addis

I take our dog here for a hair cut and nails trimmed. Ansley is fantastic. Always pleased with her work and the stores prices. Takes awhile to get an appt but they are amazing

Shucks

I always take my dog here for grooming and always have a positive experience. I was in the other day buying bird food and feeders, the staff are very friendly and helpful and answered all the questions I had, giving advice on which food is best for the birds. They have plenty of options for dog, cat and bird products in store. My dog always leaves happy after getting her hair done there!

Neva Grace

Staff was very helpful

Ashley Gerbig

Staff very friendly. Was super helpful finding the right treats for our sensitive pups!

Marjorie “Arleen” J

they sell big country raw and don't stock the needed supplements for it (trimineral or fortify).Well they do stock some thrive sups like Sea kelp etc. but I never see the actual required ones on shelf. Which only seems to be a PEI petvalu trend, as the ones in New Brunswick always have the required sups on shelf. Then theres the Betta section, Bettas require a minimum 2.5gals and a heater to thrive, so its pretty inhuman for a tropical fish to be in non- temperature regulated cup. Then the staff encourages them to be kept in small bowls when they're sold. I guess what I'm saying is this company needs to learn how to provide conditions where the live pets they're selling can thrive. Those are the only two issues I have with petvalu, besides these things its a good store. Staff are always friendly, the store is always clean, they stock a lot of good items.

Above and Beyond

Very helpful

Naomi

Great doggo bath station! Don't forget to book ahead during covid!

Laura Sargent

Friendly staff, very helpful!

Ellen McKinnon

Cute dog tag options for a great price engraved

John Carmichael

brought my dog there for a grooming. Very friendly staff and super clean store. Excellent experience.

Jocelyn Fay

Amazing staff. Very friendly and helpful. I needed exchange my Xmas gift for my dog and they were more than helpful in finding the right size and for her. Ended up getting a preferred customer card in the meantime. Will definitely go back for my girls needs. Thanks!

Elizabeth Bovingdon

Have always had great service and they treat my dog like a queen

Carol

The pet washing facilities are great ! Makes the job so easy. Thank's for assistance. Also really great toys and pet supplies I check online often to see sales????????????

Jorgen von stein

Staff are friendly, love animals, and will suggest products to suit your needs. They are also okay with cleaning up if your pet has an accident when you bring them in store. We appreciated the new dog/cat (2021)?coupon book that got us free name tags, a discount on pet essentials, & some free food. Staff / management are not empowered to get something ordered in with reliable certainty. We could not rely on them to stock felaway stress reliever for our cat and had to go to Amazon for a reliable supply at a cheaper price.

Terry Richardson

Staff were exceptionally helpful and knowledgeable.

Amanda Riemersma

We enjoy poping in for all our pets needs and our cliants need also.

Angele Ricard

Great knowledgable staff

beth hazlitt

Pet valu is a very community-oriented store that supports local causes and is so so helpful. The store has adapted during the pandemic to accommodate all types of shopping. Thank you.

Ironhen IronRooster

Ery helpful and friendly staff. Nice store and I love the dog wash!

Ronel Lupango

I go here a lot to buy fish n supplies. Super helpful staff.

Tony Ttiger555

Good service and always friendly. Fish loom healthy and other pets. Have a good Product line

Mike

Very helpful with our pup (13 years old, suggesting different food for him

Natasha Doucette

Nothing but the best customer service! Great prices and a wide variety of products!

Peter Young

I'm sure it is probably mostly a good store... but when you are just looking for stainless steel water and food bowls and they want $12.99 each - I'm not paying $26.00 plus tax for two bowls. Especially when you can buy an 8 quart stainless steel mixing bowl at Canadian Tire for $7.99. I can appreciate paying extra for the good food and good treats, but that markup on the dishes is just plain gouging.

Janice O'Neil

Friendly and knowledgeable staff

B L

Great service! $10 dog wash , our Dane loves her potater treats ☺️

Justin Gooch

It has fish now too.

Thomas Hopkins

The staff was friendly and knowledgeable.

Eileen TenCate

Helpful staff.

Brenda M W

Great service!

Darcy Forster

Great service.

Neil Weber

Had what we needed, friendly helpful staff.

Tim McCann

I simply love Pet-Valu. They are always there to make sure your questions and concerns are met when you get your new fur babies. They have the stuff you need to feed, treat and clean. The staff is so friendly and professional.

Al Parker

Great service

Krista Shipman

Great staff and great products

Steve Muise

We love the dog washing stations.

Catherine “AlwaysARedhead” Burden

In and out with what we needed.

Torben Laux

Lovely staff! Always great service.

Ian Hooker

Friendly staff and frozen raw bones for doggy.

Brad Hayden

Lots of everything for cats and dogs. Really wish they had live fish in tanks, shrimp...snails.

BRADIMUS PRIME

Great selection, super helpful staff.

Lorrainne McGrath

Friendly fast

Lori Fry-Gordon

Great service and good food for your pets.

Carol Breakell

New owners who are extremely helpful and friendly. Great selection.

Megan Doner

Always so helpful

Trudy LaPorte

Staff is always friendly and very helpful in selecting toys and bedding for my ferrets ????

Chase White

Love it so do my pups

Deb Riddell

Great staff and helpful

Darren Sweet

Very friendly people that are great to deal with

Gary E Schoenfeldt

Very helpful and attentive staff. Great return policy.

Candace Humphreys

Very friendly and knowledgeable manager. Well stocked, will be going again.

Marci Cummins

Amazing service!

Wanda Regier

Nice family of people that are helpful and considerate to your needs.

Tim Ryan

Always well stocked and very friendly staff

Tanya Gregory

Great place to buy good food for pets, and they also will give out samples for your pets.

Jason Peterson

Great staff! Always willing to help!

Brenda Dainard

No instore. Order by phone. Quick pickup.

Brenda Stretch

One of my favorite places to shop.Great selection of groceries and household items.FRIENDLY staff, always willing to help..

Natalie Rohrback

I have a few pets and I venture there all the time for food. I Went to a competor last evening and realized I will never again. The staff here are amazing

Nicole Laird

Friendly and knowledgeable staff, the best in brockville! Clean and well stocked store. Groomers are amazing!!

Robert Franklin

Good and diverse products. Frozen raw food! Great staff, always helpful.

Tyler Fraser

Great place to take the dog for a bath they provide everything you need. My dog loves going there for baths,also they have an in house groomer that is EXCELLENT at what he does

karen buggy

Variety, friendly staff

Paul Lohmann

Will never go into the brooks location again the guy was rude went in to get my dog a bath there was a couple there ahead of me with three dogs and I was told it would be a bit as one of the tubs was out of commission he said should be free at about 3:30 a hour and a half later as it was two. When I asked that he would hold it open for me he told me it’s first come first serve and if somebody came in I’d have to wait so in other words he expected me to stand around for a hour and a half. Considering his one tub wasn’t useable and the other one was going to be tied up for an hour and a half. Great customer service.

Amanda Cudmore

They had what I needed

Glen Fry

Great place..great staff

Veronica Zdun

Lots of selection and friendly helpful staff.

Elizabeth Macewen

Always wonderful service whwn I go here, and you can't beat their 10$ self dog wash service! Recommend for all your pet needs.

Penny Buck

Very friendly and knowledgeable staff. High quality pet food sold. Pet grooming facilities in store. Pet Valu is always working with rescue missions to find forever homes for animals in need. Great community spirit. Top notch store.

Heather Gidge

Amazing!

Daniel Heck

Service is top notch and staff are knowledgeable and friendly. Fairly well stocked, especially for Brooks. I enjoy my visits there very much.

Riemke Bles

I just moved to Brockville and I noticed the Paulmac Pet Store which I went to today and it is horrible. So I went over to Pet Valu and when I walked in the Lady asked how I was and I told her that I just had a bad experience at the Paulmac location because it is all under construction and the cages with kittens are subjected to banging and loud noises, never mind the dust. She told me that she had just brought the cats over there today and she didn't think it was a problem. Other people I spoke to about this incident were also shocked that these animals were treated to badly.

Laurie Hickey

The washing stations are great especially if you have a big dog that’s just come back from the beach????

bruce creamer

We go here to take advantage of their pet wash stations. A little different with covid rules in place, but basically the same thing. It's a great service. I'd rather do it myself, and it's much easier with their large, raised wash stations. Sure beats the mess at home! Lots of clean towels and doggie treats provided! I do miss the aprons. May have to take my own to stay dry ????

Tim Adamyk

Pet Valu a great place to do it yourself for washing your dogs only $10 all supplies are supplied and you can make a mess at their place instead of yours I love it

william davidge

Friendly

Linda Wilkoff

Great products and service. Corner Brook, Newfoundland.

Lisa McPherson

Pet Valu is great and this location has a great selection of grain free, raw food, and products made in Canada. I'll never go to another pet store in any city other than a Pet Valu.

Matt Laird

I think another reviewer was speaking with an animal rescue representative and not an associate from the store as the associates don't move animals or product between stores. Animal care is very important at Pet Valu. Pet Valu Brockville is privately owned and operated. Paulmacs in Brockville is corporately run by a manager and staff and is not connected to Pet Valu Brockville.

A A

Walked in the store with my daughter, for a "tour". Stated that I was just looking to the clerk. Then I remembered that I needed something while I was there, which at that point the staff were unfortunately absent.. ????

Chris Vogt

Always great service. Have fantastic knowledge and lots of stock to choose from.

Lee C

Nice clear store. Prices may be a bit high

Tiffany Jones

After being a regular customer for years, I will never shop at Pet Valu (Brockville) ever again. Yesterday, my spouse, myself and my three-year-old went into the store around 530 PM looking for a cat condo. When we walked in, they had a bunch of cats in the cages so of course my little girl went right over to them. There was another customer in the store, also with her little girl and they had the cage door completely open, petting the cats but when my little one put her fingers near the cage to try and get the kittens attention, this tall woman with glasses and brown hair hollered over to us and said "you can't touch the cats, it can make them sick" .. well, if that's the case; totally understandable but I found it VERY odd how she didn't say a single word to the other customer who had the cages open and was petting the cats. We did a loop around the store and decided to leave and it was the same thing when we were about to exit, but this time, this woman was standing WITH the customer while letting her and her daughter pet all of the cats ???? This woman was just ignorant, unprofessional and obviously has customers she favors. Safe to say, I will stick to Paulmacs after my experience here ????

Susan Simpson

Very helpful in finding a food my dog would actually eat. Even gave us samples to try

David Brisson

Pleasant customer service

Courtney Peterson

Friendly and knowledgeable staff

Diana Hunter

Nice clean well stocked store. Staff exceptional. Highly recommend

kassidy ubdegrove

Great layout easy to find what you're looking for and the staff were very nice and helpful

Baraba Rose

Great store very helpful and friendly staff

Shelley Connick

Staff are always pleasant and helpful.

Sheelagh Phillips

Great place for pet supplies

Alanna Lynn

Great selection. Good staff.

Christina Fowler

Great Service

joanne ferec

This is by far the best place to go for all your pets needs. I highly recommend it.

Karley Hoyland

My favourite pet store. The friendliest of staff, with knowledge. They are always so helpful when they have an extra hand to help me to my car.

Cristin Stewart

Awesome customer service! And they are willing to order the things I need for my animals!

Peter Pueschel

Friendly staff

Janice Thistle

Great staff. Very helpful. Also has the best groomer in charlottetown!

Karin Mann

The best! Akways so accommodating! Great stock! Thank you!

lanlan wang

very good place

Lacey

Always a great experience when I come into this store. The staff are always welcoming, knowledgeable and approachable. Whether I am shopping for pet products or taking my rabbit in to get her nails trimmed the staff are always professional. You can tell these staff members have compassion for all walks of life.

Tick Roo

very friendly service and staff

Kelly Gregory

The staff is very helpful.

Dara Sandow

They kept the fish in tiny enclosures and cats in tiny cages, the merchandise was good.

Michael LeDrew

Friendly and knowledgeable staff. Great selection of pet food for cats and dogs as well as sections for other pets as well.

Diana Jackson

Everything you need for your pet

jo tucker

Excellent service. Friendly staff.

Ian Blois

Only place I go to get my pet supplies, smaller selection, but that's because they focus on quality products, not a bit of everything. Best place for food and toys.

Don Smith

The staff is always very cheerful and helpful.

Ginger Jones

Staff is very friendly and knowledgeable.

Kevin Frankcom

Like seeing the rescue cats roaming the store

peter meaney

Hi folks .I went to pet value today on my bike was in store. Then we all heard a massive bang .we went outside to check and a car had driven into th the wall..and mangled the back of my bike. I'm ok shakes me up a bit but the purpose of this review is that pet value were extremely kind to me got me water but my bike in store while I finished what I had to do and concern and extremely compassionate and more they have class there thanks pet value for your compassion and care thanks Peter

Peggy Arsenault

John the groomer is the best! My little dog is 11 years old. He's been to several groomers and most are good. But John brings a level of care and professionalism that is higher than the other groomers Bruno has had.

Brianne Hager

Great customer service i called to ensure the litter I wanted was in stock and she went to confirm they still had it in stock before my visit to the store. I’ve been back several times since then great stock and selection and fair prices

Anna Hudson

Nice pet store not part of a large chain

Dronesational by Monique Byrne

I had never been in Pet Valu in Brockville before. I have to say the gentleman working there was a huge help to me, so friendly and knowledgeable. I live an hour away, but I'll definitely make the drive back to go to this store. The customer service alone is worth it.

Hilary Easton

Helpful staff, good products

Ashley B

Nail trim foe my anxious pup and they were super patient with him and got the job done!

Erin Larocque

Friendly staff who are always willing to help you find what you're looking for! Shopping here is always a joy ☀️

Ann MacLaughlan

Super helpful staff! Thank you!