We've got the opinions of real people like you who use the products of Party City (Costumes) in Brockville (Canada).
At the present the firm has a score of 4.2 stars over 5 and this rating has been calculated on 127 reviews.
As you can read, the average score it has is very positive, and it's based on a large number of feddbacks, so we may be pretty sure that the score is quite accurate. If many people have bothered to evaluate when they are satisfied with the business, is that it works.
You know that we don't usually bother to set reviews when these are positive and we usually do it only if we've had a problem or issue...
This Costumes corresponds to the category of Party store.
PARTY
I ordered one birthday banner, it turns out the information on the website is incorrect, so I now can't even return it because I already picked it up. Very frustrating experience!
Lots of choices but line up waits can be long
Everything you could possibly need for a party
All my party needs all in one place.
Horrible experience. One of the employees (possibly the Manager?) was not wearing a mask. No mask to be seen! It’s the smallest thing you can do to protect others at this time. You can tell they don’t care about their customers safety.
Best place to find birthday decorations or any other occasions you wanna celebrate
Haven’t been to a party city since they left the location in Richmond square. But just as I remembered full of knickknacks and party gear. Always amusing to check out all the Halloween masks.
Not the best quality of products but considering they are meant for cheap and temporary party solutions they need to be... But they could also have some higher end items. That is not the case.
Lots of selection for all party related items. Staff is helpful and friendly
Good place to shop
Place is okay. When we were there some sections looked very thrown together and the people working there didn't have the "party" type of attitude I would expect in a place that sells fun. But they generally have what you need.
Lots and lots of party supplies for children and adults. Prices are fair, of course there are items that might be more expensive than other places (ex: solid color plates and utensils) but the convenience of finding all in one place can make up for that but you can always get your main party flavour here and get the rest of your items at a dollar store per say. Employees are very helpful -in my own personal experience - and they assist me in finding the items I’m looking for. We come here every year to get our birthday supplies.
Great store
Huge selection, great staff, clean well lit store. The best place to go for helium balloons!!! unbelievable selection. Very busy on a Saturday as one can imagine so go early, totally worth it.
Definitely has amazing stuff and absolutely love going there BUT the staff are young and don't care about customer service.. there should always be two tills open so that you don't have a massive line forming.. and it would be nice if they acknowledged you and explained there is only one till open instead of just avoiding making eye contact ... not impressed
Ain't no party like a party city party. Incidentally my helium balloon still follows me around my apartment 2 months later. So much for 4 days. It's perfectly deflated to the point where the hot air turbulence from the baseboard heaters pushes it around my apartment. It's like it likes me!
Friendly staff
Not as abundant as their online selection but a very neat place and nice cashiers.
I'm planning my mom's 70th bday and was doing some comparison shopping. Overall, it's too expensive. The pics were some of the items I'm comparing mixed with hard to find pieces. One of the pics shows disposable helium tanks, which I'm surprised and how few balloons they fill. The store doesn't do tank rentals and an individual 9" balloon is 1.99 to fill. 2 bucks to make a balloon float! No thanks. What the store is good for is specialty items and themes. While their intent would be to make this a one stop, party planning, shop, I'd rather stock up on basics at Dollarama, Dollar Tree and on apps like Wish. I've also never seen the store in a state of completion. I don't know if it's my timing but everytime I'm there the seasonal section, which is the first aisle and impression you see is half stocked with a lot of bare shelves. It is an American Chain brand new to Canada but it reminds me of Targets failures in Canada where half empty shelves meant completely empty stores because customers stopped going.
This place was HUGE awesome selection of party supplies and Halloween items
Definitely a great place for party wear n decorations.. A must place for savings
Good selection. Good prices.
Good service, quite pricy tho
Didn't buy anything, always fun place and great variety, line up was horrendous 2 cashiers and some guy just standing behind, I'm guessing there manager, he just watched and did nothing to help!
Got my Halloween stuff here, they had an excellent selection and good deals that made it easy to have fun with putting a costume together.
I love this store for its great variety. The 4 stars, because it is so expensive.
Everything for a party with an everything price $$$$$
Nice selection and they had what I was looking for
I found everything I needed
Let's party! ????????????
I will never go into this party city ever again. I went in to the store this evening not realizing that they were closing at 8:30 On entering the store the the first thing that was shouted out was "we close in 5 min". No good evening or welcome to party city. Then at 8:30 another shout out "the store is now closed. I understand where they would like to leave work but it could have been expressed in a nice tone. I went to shop for items for a wedding reception. I will be going to the location in Langley to give them the business as the Abbotsford location does not need the business
Large inventory for party supplies
Has lots of specific/themed items you wouldn't find elsewhere, but everything is overpriced.
Woohoo ???????? ????????
Overpriced
Lots to choose from. Store feels cluttered. Not many people on staff.
Everything was awesome it's a fun place. You can buy everything that you need to decorate your party
Lots to offer with great prices. Great staff.
It's a really good place for your party needs. Tons of choices for any occassion..
Love the store but one of the sales assistants is pretty rude
Went here to purchase party supplies one time, got what I was looking for. Great balloon selection.
Love,love this store , great value and so much to choose from , something fir every occasion.
So much to choose from, and the staff were very friendly and helpful.
Good place for party stuff great customer service too and there not so busy so yah check this place out oh parking might be tuff at times so good luck
Ok
Had lots of product in stock. I will continue to shop here.
Started off not a great experience but the girl who was helping us at check out went above and beyond and found us exactly what we were looking for.
Staff was very helpful, great selection of costumes and had stock!
Great ????
Fun store but some things are really over priced. I suggest checking dollar store first then come here for harder to find items like really specific themed parties. They also have giant helium balloons which are decently priced.
The staff are helpful
Very clean and bright, had everything we where looking for.
Surprisingly good stock of costumes in mid-June! Lots of staff and they were friendly and helpful.
A great place to get everything for your event.
Lots of selection for themed parties....some basic party items very cheaply made and overpriced. Nevertheless, you can get some niche items not available in Abbotsford.
You can find everything for partys
Has everything you need!
Great selection of balloons!! Quick service!
Massive selection and themes galore. They will have literally everything you need for parties. I found costs to be higher than dollar stores for similar products. If you just need a balloon and cards then dollar store is still cheaper but if you need a bunch of things and don't want to drive to different places this is the place you want to go. Also they have a crazy assortment of balloons that you won't see at the dollar store from tropical animals too the avengers characters
bad for partys
Placed an order online for Halloween and received a confirmation but then when I called the store to check the status for in-store pick-up I was told the order had been cancelled and I received no notification of this. Was not given any …
Customer service and selection is generally good. Check your balloons before your event, some of the staff get lazy when filling them but they will exchange/refund if taken back
This place has Everything you could possibly think of. If you can't find it the Friendly staff are Always there to help you
Great selection of party planning fun. But the price point is very high. I personally recomend the dollar store for the basics and party city for the extras that you cannot find at the dollar store.
Love this place. Super cheap for a bunch of stuff.
Everything you need for your party is here! Bridal showers, baby showers, birthday parties and Halloween costumes galore. The prices add up quickly but that's the cost of finding what you're looking for. Knowledgeable staff. Fair quality of decorations. Balloons are awesome.
Perfect place to find party ???? supplies!
The store was in a bit of a hot mess of organization. Staff tried to be helpful, but I just found the item I was looking for, by myself.
I mean the prices are a bit high, but DAMN do they have a selection! Not only do they have the party basics, but in like 20 different colors.
We have been to several Party City stores all over USA. So, we decided to check out this location to get some party supplies. And the store didn't disappoint us with its large collection of goods for fair prices. If you are looking for birthday party supplies or items for theme parties along with Halloween costumes, this store won't disappoint. The perfect party decorations, they stock is also commendable. With ample parking spaces, I think this store should be your go-to destination when planning to get party supplies.
Absolutely wonderful person please to deal with. Had exactly what I needed and was ready when I needed it. Will definitely use them again.
Huge selection of party supplies
Service is great!
Love it!!!
Great!
To start the parking lots were very nice, the customers seemed to be very organized and patient. upon entering the store I was greeted by a ecstatic eccentric employee who was ready to help me with my every whim. the store smelt of helium which I really liked and chemicals which I LOVE (the kids love them too!) this store really put me in the mood for holiday. The store was stocked to the brim with festive goodies, the masks were very elaborate and the costumes priced affordably, the employees did not wear face masks at all which I loved. The food was delicious (I could eat here every day of my life). All in all I will never be returning to this location again. 10/10 stars.
Xmas gift hmm
Found a few things nemo for the babies first birthday. Pleasantly surprised for such an old movie
Drab selection, slow staff, I am not sure why this store is even open anymore.
This is a well stocked store it has a variety of things to choose from for a party, and the price is reasonably good for the amount you get, sometimes the wait time for the check out is slow, but aside from that everything is good with this store.
Got good balloons there
Terrible service by both the cashier and the manager. I bought a Princess Sofia tiara, it was the last one and it doesn't work, I asked for a discount, the manager came in a really bad mood and gave me .50¢ discount!! Can you believe it? She didn't even looked at me, she was so rude.
Awesome place to get everything you need for your party entertainment experience.
Excellent selections of party "stuff". They also have it organized by themes (anniversary, girl's birthday parties, boys parties, St. Patrick's Day, etc, etc.) They also have a huge "grab bag supplies" section for loading up on grab bag / birthday bag goodies.
A really good place for costume stuff or just fun props.
Stuff is scattered, ask for help. Research on line before you go. Good prices.
Should carry favors
Here is awesome!!!! Every funny thing was there!
Everything you need for Halloween or parties and more.
I’m very impressed by what Party City has to offer, they’re a one-stop shop for all things party related and they have stuff for all ages! Room decorations, tableware, table decorations, serveware, catering items, balloons, helium tanks, party games, party favors, candy and more! If its party related, they probably have it! The store is really well organized by product type/category and color as well, you have to see it to know what I mean. But they literally have a whole section for blue party supplies, one for red, one for gold, etc.! Very easy to find what you’re looking for! Not only do they have things for all categories, but they have every occasion covered as well; birthdays, engagement parties, weddings, retirement, sports events and of course seasonal items like Christmas, New Years, Halloween, Easter, Summer, whatever the occasion they have probably have it covered. Do note that seasonal items are of course only available seasonally! It’s also worth mentioning that their selection of Halloween Costumes is quite significant and well organized, definitely worth checking out next October. This store is conveniently located on Macleod Trail not far from Southland Drive and has a good amount of parking. Did I mention they’re quite affordable as well? Party City is actually part of the biggest party goods supplier in North America, which means tons of inventory for us at lower prices! The biggest downfall? Service is just okay… and definitely varies. Still worth a visit when you’re planning your next event or party. Also before buying online I’d stop in, you might be surprised by price points comparable to online and you won’t have to wait for shipping. Cheers to your next celebration!
Tons of options here to choose from. A bit on the pricy side. You can find many of the regular items at the dollar store for cheaper, but the good quality stuff can be found here.
Awesome selection for all ages and the staff was helpful and very nice ????
They have anything I need for any kind of party
Lots of good stuff
I like the store. I wish they will have one at downtown Guelph or closer
pricey with good selection
I was with my mom and my wife to buy balloons. One was for my dad’s 60th birthday and another balloon was for my wife’s babyshower. The asian guy from the cashier was accommodating and helpful. He was helping us to choose the right balloon. Everything was fun, until someone that works there blonde, fat woman told us to shut up, because she was on the phone. While in a current shock, I answered her back and told her that we did not know she was on the phone while we were getting help with the balloons and told her that they should prioritize their costumer first. Her approach was very rude! We waited in line for our turn like everybody else and we didn’t expect such inappropriate behaviour! >:( All nice workers except for that rude karen blonde old lady.
You find everything you need for your parties, all the themes but the service is a bit lacking.
Awesome store to organize and get supply's for any party
Great for what it is, i.e. disposable junk for just about any type of party. For example, every possible type of balloon and every size and color of disposable plate imaginable can be found here. Well organized and well stocked. Also extremely depressing when you think of all the waste created.
Huge Selection and the man that was working was very helpful. My only complaint is that they didn't have what I was looking for . I was wanting fish/ocean themed party supplies for my friends son. The Halloween supplies took over alot of the floor space. They offer balloon packages that include the helium but.being from out of town and planning ahead meant they were useless to me .
You're going to have a party, they got the stuff to make it happen. Whatever the occasion.
Amazing place
Low quality, expensive and no exchanges even if something doesn't fit and you come back an hour later. But, there aren't a whole lot of other choices..
Bad customer service! Didn't acknowledge us and needed to wait wait and wait for a cashier to come up so we could pay
They've got everything you need. So many balloons to choose from
i lov this plac i wentz two this plac tooday four my 76st birthdat suplies. Twoday is my birthday and i celberated it at this plac with all of my bets freinds
Okay place, great customer service from the reps on the floor, okay selection but couldn't find simple things for Halloween like a devils horns or trident
Large selection!
Great selection
i did not go there but another person when to
(Translated) It is a paradise for adults who have not lost their children's heavenly concentricity. …
Lots of options
Awesome place! Great for all ages to find decorations and treats for any event!
What a great store with EVERYTHING you could think for a birthday party or special event
Everything I need for a good party.
lots of stuff...
Great place to get everything what you need for your party!
Great place to find lots of things you may not find elsewhere! My only issue is their lack of counter staff can make checkout a very long wait sometimes.
Really helpful people.
Huge store with everything for a party. Fantastic selection of milar balloons. Free parking. I only gave 3 starts because its on the expensive side. Good quality but pricey. Dollar stores must be its major competition.
Very pleasant place. Good for buying a large variety of party supplies. Helpful, courtious staff.
Can be crowded
What an amazing store for your party /celebration /Halloween needs etc. Call in first and be specific..
Always a fantastic experience when we go in. The staff is always helpful!
Just awesome
Worst experience with the store manager karen, Extremely unprofessional and bad customer service. Even after ordering online she has given us the tough time at the door. Doesnt know how to deal with the customer and sounded very rude and shut the door on the face without replying! Highly disappointed with her attitude and rude behvaiour.
Find this store expensive and the staff very unwilling to help out. On the bright side the selection is amazing.
Expensive
So fun!
I have come to this location numerous and times and every time I get there, my order is never ready after I get a confirmation email that it’s ready for pickup. They’re very disorganized and have terrible customer service.
Large selection of Halloween costumes.
Wow amazing They have everything you need for any kind of party
I just looked online for a bald cap. I live in Kitchener and the only ones in stock are at the Cambridge location. I drove all the way here just to buy this item but when I got to the store none were located on the shelf. When i asked for help the young lady looked in the system and found them but they had no location. She asked an associate and was told that i can't buy it until it is on the shelf. There were 3 ataff members standing there doing basically nothing and not 1 of them would even attempt to go in the back to find this item for me. The height of laziness. I am so disappointed in the service here. I WAS going to a costume event as Professor Xavier, but unless i actually shave my head, i will have to find another costume. I doubt i will wver come to this location again. The management should be aware that their staff is turning away business. I have probably spent 130 dollars already today. Sorry about your loss. To add to this, i have changed my costume idea. As i sit in the parking lot inCambridge, i am going to drive to Kitchener to buy what i need there instead of walking 50 feet and going in tge Cambrudge store. .youve lost my business forever.
Great selection
Their online shopping set up is not conducive to ordering their balloons! I understand there isn’t much they can do because of the lockdown but ordering balloons online and waiting hours and even days for someone to call you back only to tell you that you now need to go back online and pay for helium before you pick them up is insane. I also didn’t get one of the balloons I ordered because they were “out” but no one I spoke to on the phone during one of our many back and forth conversations ever mentioned to me they weren’t including that balloon I already paid for. Very frustrating customer experience! We are paying top dollar by choosing to shop at party city when there are cheaper alternatives so I believe I am justified in expecting better customer service.
Good party supplies
Staff isnt wearing any PPE and the selection is quite limited. Good place to pick up balloons, but aside from that I wouldnt recomend.
Super helpful staff, and will find everything you need for a party and more.
Great
Store organization is a little different from other locations and it was slightly difficult to find what I was looking for. Staff were somewhat helpful, but not overally friendly.
They have most things for parties thats for sure.. but some of the items are way over priced. There are a few items that you could buy for much less at places like dollar stores.
Super helpful, lots of different things, not terribly priced.
Nice selection and pretty well organized but you pay for it. If you want a quick in and out, this is it. If you want cheap, hit the dollar store
Terrible, unorganized & MESSY store! Boxes EVERYWHERE. Opened, closed, half full boxes in every aisle. A maze of boxes. I can't believe how disheveled this store looked... I thought maybe it was just a bad day... Perhaps they just got huge shipment in? I went in a week later & it was exactly the same.
Great store with a huge variety of party stuff. But sometimes you will have difficulty finding what you are looking for because of grumpy or new staff.
Little on the American side for my taste. But great place to find what you need
Great place. There are many unique items that is hard to find somewhere else.
Just in and out but got what I needed.
Perfect place for someone with OCD and ADHD.
Love this store in general....EXTREMELY disappointed today....NONE of the staff were wearing masks and not one staff offered me any help or even said hello. Whomever runs this needs to make some changes!!! Horribly run store!! I was there today around 1pm.
Good store and location! A huge selection of Halloween stuff! Good customer service!
Huge selection and great prices
Party City is a fun store. They have the largest selection of Mylar helium filled balloons I’ve seen. Even though most of the stuff they carry is dollar store quality, they do sell useful items. You can color code or theme your next party as much as you could ever want. Sometimes just a good place to go to for ideas.
A bit pricey, but you can find a lot of stuff
Good thing good people
Not set up for Halloween yet.
Not a lot of items left
Employees were very helpful and fast helping me exchange my costume
Cool store guys!!!
Never buying Halloween props here again! It was a waste of my money! The "Pumpkin" battery operated lights I bought: only 3 out of 4 pk worked! The clown make up kit my daughter used, said she had to apply multiple coats of the paint to get a bold, filled out, look. I bought a mini strobe light for our small bathroom upstairs, to create a "spooky" look for people coming up the driveway, It did nothing to the effect. I went to this store thinking they sold high quality products, but I was disappointed with the outcome! I may as well have went to the Dollar Store!
Went to get one of the costumes for Halloween for the kids. So cramped, not stroller friendly, and asked about the numbers on the wall and they were sold out.
The only shop you need for anything themed!
I think I got there as they we're switching over for Halloween. Everything was a mess!
Good selection and reasonable prices
Awesome help
One-stop-shop for party supplies!
Lots of party heartey!
Large variety of costumes, party supplies, and basically anything you'd need for a good party. Best place to come for Pinatas and Helium Balloons.
Planning my wedding, this place has everything!
So much fun stuff for parties but a little on the pricier side (unless you find the good sales)
Great selection of party favors
Really well organized and tons of variety of stuff to be found. Service could be improved, but still a good experience.
I came in on Jan 3. 2020, and recieved the absolute best customer service I've ever experienced. And I worked in retail management for 7 years. I just turned 24 Years old and Cassandra and James went completely out of their way to help me get balloons for my birthday and they went absolutely above and beyond to make me the best selection. I was extremely impressed with not only the service but the supportive and fun environment between the two workers. I can tell Cassandra is a really fantastic manager AMAZING!!!
Unfriendly staff. Balloons deflated in 2 days also . Will take my business somewhere else.
They have a
Not bad. A bit expensive but they have many nice things.
Awesome themed accessories, goody bag fillers, Candy, and more. OK prices.
Amazing selection, but pricy, but everything you'd ever want to find for themes and treats.
It felt good to walk into a room with a Happy Birthday alone it was special
So so happy with the experience. Can't believe this kind of customer service still exists. Will definitely shop here and recommend this place to everyone!
Great place, a bit expensive. We bought game colors for the AFL Grand final game! Melbourne Demons!
Lots of New Year's stuff left.
Nothing to brag about very over priced
Excellent place for kids party stuffs
The staff is always great and helpful in person and over the phone. Great website too for quick browsing.
Got most of the stuff i was looking for ..thanks.
A tad expensive. Can get as good at the dollar store. Staff are nice and friendly but some really need to dress smarter.
Let me call ahead and put aside the Caribbean blue tissue paper I was searching for. Good price too. They need to update their website with this colour though.
Our favourite party store on the island, worth the drive from Victoria!
Helpful sales, plenty selections
Very busy, the staff weren’t friendly at all, probably because how busy the place was!
Great selection but ridiculously high prices
It is what it says it is. Party supplies. It achieves its goals. Also they have Red Band brand Koalla sour soothers they kind that used to be in bulk at 7-11 worth every penny for the nostalgia.
Fantastic store with way more than what I expected, great service too..
Huge selection of party stuff, reasonably priced if your not shopping last minute. Good location too, right next to a big super store. Pretty much a one stop shop for your party needs. Every colour of balloon you can think of too.
I had a horrible experience with a short-haired woman working at Party City. I asked her about a shirt as she was on a ladder & she repeatedly, very rudely, continued to say, "What size." She was so rude and it was very uncomfortable. When I tried to confirm a price with her, she immediately said to look below the item beside me in a very rude way. Overall, my cashier was very nice, but some employees need to be nicer.
ONE of the clerks was very helpful, the other acted as if she couldn't see or hear me ask her three times for assistance. But they did in fact have the bubbles I was looking to find. The fish bubble shooter broke on the very first squeeze. Heay, it's only soap bubbles, right?
Great Halloween selection!
Staff are always friendly and store is well stocked/good selection
The manager, Lucas went out of his way to help us when our Rental Decorations from another shop seem to go awry. He even offered to loan us one of his own tables. After picking out replacements, our original store came through, but Lucas was gracious and kind. I will definitely go back to Party City for my future events. The selection is enormous, well laid out, and a feast for the eyes. Kudos to this great store!
Waiting 45+ min for walk in balloons on a weekend, sure that’s understandable. Telling me to get back into the long line up after waiting that long to pay for a $1 bag for my balloons is ridiculous. Your staff could work on their customer service skills.
Staff are very fast and friendly!!! Will always drive the extra to this location as the kitchener location is extremely horrible.
Very friendly and helpful stuff
Great place for all party needs. Well priced costumes and great staff
Found what we needed, but the clerk at the front was was a little uptight about flow of people, where to stand etc. Some rethinking of flow of traffic in the store would remove the need to bark 4-5 commands at every customer in the store....
Staff sent me to the back of a massive, understaffed lineup because I hadn't pre-selected my balloons. Upon re-entering the lineup, multiple customers had also made the same mistake yet they were allowed to quickly pick their balloons on the fly and get in the helium queue. By the time I got back up to the front I was told there was a 30 min wait because of all the people who got ahead of me!! For this reason alone it gets a 1star from me.
(Translated) Let's by-tay (Original) Let's par-tay
It is a must go place if you are planning a party. There is everything you need it. Staff are welcoming and always willing to help.
excellent selection and excellent staff
Great place. Helpful and friendly staff
Store has huge selection, pleasant service.
Great selection and friendly staff
Rude employees
Lots of choice
Party City was awesome and decent prices on everything. Just thought I would drop in as I was passing it and the next thing you know I was walking g out with my arms full at those prices. The staff are very courteous and helpful offeriing …
Fun store.
The staff was very rude. We called ahead and was told to just wait at the door until someone came and that we didn't need to call. We were picking up balloons and it was very very windy outside- was told the charge was extra for a bag, but wouldn't let us buy one because we needed to "order ahead".
Everything you could ever need
Great for party stuff
Great selection of stuff, including balloons and themed party supplies. But the same items are often cheaper elsewhere (assuming you can actually find them) so I would check Walmart and the dollar stores first.
Not so good with sizes or selection they have advertised
Great selection for any party. Lots of items for themed events. Pricing was a bit high, but worth it to get everything in one location.
Had party supplies and costumes for every occasion
Would have given 2-stars for the weak service from the first employee but the second was more than decent. I was searching for a specific party theme items. The line cash register line up was about 6 deep with 2 on cash, not bad. Found an employee on the floor standing in an aisle she seemed to be a supervisor since the others where hustling around doing work. She seemed very annoyed with me asking of if they had the theme I was looking for saying it's out of season and nothing was left. She lead me to a random corner and stormed off. However bumped into another supervisor type, asked the same question and received a totally different response. He very enthusiastically lead me to a section set up with the specific theme. By the time I got what I needed the line up was about 15 deep with still only two on cash. By the time it got to 5 in line then they added other registers. So annoying.
The store was great, but the workers offered no help to customers
Very helpful and friendly staff. Store looks really clean and very well organised. More than just a party store, there's a decent selection of toys and games. I think that it's great that you can collect Canadian Tire money too.
Not as cool as Ibthought it would be. (Former DJ)
Usually find what I am looking for
Tried to place an order on line and was told that I need to go to the store to place my order. Gee we are in the 21st Century and going through a Pandemic Are they aware about ordering on line Luckily other stores are more connected to reality
Good place for party supplies
The staff are always willing and happy to help you find whatever you're after. They have an awesome selection and are the go to for Halloween costumes as well.
great staff
Nice location and products! You can find all and everything here!
Unique store with all kind of party supplies. Friendly helpful staff. Home of helium balloons ????. Covid clean
Lots of merchandise party store is really growing! Lots of choices
There are so many different themes of party supplies here. To my disappointment they only have a tiny section of dinosaur themed items. I wanted to get a dinosaur helium balloon but it is a whopping $24+. I figured I would rather spend that on items that the birthday boy can actually keep. I did find a deal on Disney theme characters. Probably won't get all my party supplies here as the cost adds up quickly. Ironically there's a Dollarma right next to them who sells some similar items.
They have one of the best collections. Good staff too !
Amazing store. More organized and carry more selection than other locations. Staff is always very helpful.
Great selection of everything for your party and prices are not too bad
Got a free kazoo
My husband and I stopped here on NYE for last minute party decorations. They still had a good amount of supplies and reasonably priced items. I have previously been to the other Party City in the North, but preferred this location. It’s a much larger store and easier to maneuver. The staff were very friendly, specifically our cashier Kiera. I will use this as our go-to party store in the future.
Always have great supplies...it has been my go to for great Christmas decor
Great selection
Good place and cleaning place
This store has so much for party decorations and theming. Prices are reasonable and the balloons as you can tell has a large variety. Would totally recommend. The store staff do operate shower than I would expect. Waiting in line with 4 other customers took more than 10 minutes
Huge variety of products for all occasions, all colours and fit for every budget, I always find something new here. The staff is very friendly and helpful, Tyler was especially helpful and enjoyable on my last visit.
Oh boy this place is great for buying party things and posting it online. Then crying in the shower because you don't have friends. But at least the internet will think you do. And that's all that really matters.
Huge selection of party supplies and special finds.
Expensive place but you'll find what you need, if you cannot find it anywhere else.
Staff is really friendly. I needed something really specific which I saw online on their website and staff could assist me in finding it. So 5 star for excellent customer service. Thank you.
The staff are very friendly and very helpful. They prepared a wonderful balloon bouquet for a grandchild.
Clean .. well stocked .. very friendly staff .. as usual a one stop shop for all your party needs, including my 2 year old niece's Bday parry.
Such a fun store! Shopped here for my gender reveal, baby shower and now my daughter's 1st birthday. Amazing variety, soooo many balloons and quite the Halloween haul too (end of summer/fall)
Although they display all their balloons, they rarely if ever have what you want in stock. Its also very rare to walk in and get your arrangement made, then leave in a reasonable time. That being said, its really the only place you can go.
They have everything you need for a birthday, prices Re higher, but you're paying for convenience
This is a well-stocked store and there is great selection for party supplies. I found the prices reasonable as well. The speed of the check out is very slow and it seems like the store may be under staffed.
Plenty variety of party products...
They have a huge candy selections. Everything you need for all types of parties. My husband and i got this resuable pinata and luckly didnt have to go looking for candy to fit. The staff if friendly. It does it really busy so i would say go early in the morning. Pre order ypur balloons or you will wait a long time. Over all i love tgis location. Most party city ive been too were not as inviting as this location. Which we appricate.
Friendly staff, great stock
Great selection!
Went there for a kids costume at the Cambridge location, was expecting complete chaos and disorder, especially around Halloween time. The place was clean, well organized, and the staff were super friendly and helpful. Would definitely recommend.
It's always fun buying party supplies, my only complaint that as we move into summer when all the local pride celebrations are, I was disappointed to drive all the way from Cranbrook to find they only had one tiny display with a few pride things. WE NEED MORE RAINBOWS! LOL
Always able to find what I am looking for
I have gone here for years for balloons...I since have stopped because the employees who are always unhappy and unfriendly...My rating since covid has gone down. I have been in there a few times and there are employees NOT wearing masks so I stopped going. I thought I would give it a try today. I went in and the manager was not wearing her mask the entire time I was there. It was very busy. She was conversing with customers and children. Then she proceeded to go to check out without a mask. This un UNACCEPTABLE.
All your needs for an excellent party!
Amazing! Overwhelming selections, you can find pretty much any theme you can think of and so many color options.
A pretty good selection of party supplies. Can get pretty crowded at times
No costumes we wanted
Clean atmosphere friendly service
You can find almost anything you need for your party. But it is a bit pricy
awesome selections
Awesome party supplies store. The staff were amazing and helped us out of a disastrous Grad event situation. After having paid a fortune to a smaller company which did not provide the display which was ordered, Party City made 5 balloon bouquets within 30 minutes of us calling them. They were keen to help and really saved the day. We are so grateful and cannot thank them enough.
Friendly staff, yet the selection is rather lacking
I've been in here several times over the years to pick up balloons and other party supplies. I always experience above average service and selection. I always find what I'm looking for and usually a few other fun things I didn't expect. I've got a lot of good special occasion memories that this store has played a role in. No complaints.
This party city location is actually really good it's a pretty big size lots of great stuff I actually got the gender reveal from this location was fun for the whole family. Picture of my beautiful girlfriend with my unborn son
worst customer service experience ive had during this whole pandemic. i placed my order online, called 15 min later to check in and was told to wait another hour before they even processed my order, i called 2 hours later for over half an hour before finally getting an answer just to be told they dont do same day orders. i cancelled my order immediately after that call and will never shop here again and will personally tell as many people as i can to do the same. absolutely ridiculous. also both young folks i spoke to on the phone were incredibly rude
A good place to get party supplies and seasonal items. It's nice that things are organized by colour and theme. Staff is usually busy at the cash desks, so I haven't really had customer service other than being rung through. I very much prefer this, but others who might need help only need to ask one of the employees. It's even nice to come here sometimes to just look around and plan parties that may never happen.
Great selection of party supplies! The balloons are awesome and last long with helium
Party city has great selection of decorations and LOTS of helium filled balloons!
Excellent customer service! Lots of fun things to see and prices are reasonable. Birthday balloons, confetti, caps, keychains; graduation cards, caps... they have it all.
Love this store, can always find what you need.
It has lots of party supplies and lots of themes for the kiddos parties. From paw patrol, teenage mutant Ninja turtles, Batman, spiderman, to Fancy Nancy, dora, and some others. They have a great selection of balloons that you can get filled with helium.
For some reasons party city is missing a smile
Lots of great things, the balloons are good quality.
I found most of the things that I was looking for but they were out of age related birthday ballons unfortunately. Also a bit pricey. If there was no Covid-19, I could have shopped around and would have found similar things at a lower price. The one thing that I didn't like is that one of the new staff members was not wearing any mask.
Found exactly what I was looking for. Great selection of celebration paraphernalia!
Great spot to pick up quick supplies for just about any party :)
Cool store
Rediculos. They had a product in stock when I placed a pickup order, and when after 24 hours they said they don't have it in stock anymore. Wow! Seriously, can a celebration be delayed ? 24-48 hours for pickup order ? Wow ! Never again !
First time there, LOTS of party flavors there.
Great selection for party ????
Found a cute Santa dress for myself for Christmas. Wish there was a better selection of Christmas costumes for kids
Amazing selection of items. I always go in intending to get two or three things, then walk out with dozens of items..... and I'm not a shopper! The only drawback is sometimes they don't have enough cashiers on, so checkout gets slow.
Always great options . I go here every year for my kids halloween costumes and birthday parry supplies @liannayyc
Great friendly staff, and an excellent array of items.
They had were sold out of fortnite costumes:(
Perfect for kids parties!! Online selections are even better!!
Glorious. I could get lost in there for days.
Great selection of costumes ????
Amazing selection
Best place in the area to buy all your
Lots of stuff that is nicely colour coded so if you have a theme or a colour pallet in mind you can get your stuff quickly. The size of the store might surprise you - it’s quite deep inside. I find sometimes their seasonal stuff takes up an overwhelming amount of space, but that makes sense too because many people are hosting seasonal parties and… well… that is the market the cater to! We have had amazing results with their helium filled balloons. They last for days (weeks sometimes!) and when you have a house full of kids, a couple extra days with balloons is fun and with the extra cost. Speaking of cost, this place isn’t really dollar store prices (though, some of the merchandise is of that quality) - get ready to shell out more than you think for “must have” items ????
Decent store with lots of products. I've been disappointed by their prices sometimes. The store has a "dollar store" feel without the prices/savings.
Found everything what we were looking for.
Excellent selection of costumes and party supplies. They have it.
Huge collection of gifts for parties and events
High prices!! You get lot of good party stuff. Staff are pathetic.
This was just a quick trip.
It a kind of cool place
Great variety of party supplies from seasonal costumes to decorations. The variety is quite surprising with lots of items in stock for both children and adults. And if you are looking for balloons, they have a huge display wall of them for your perusal.
Great deals and a large variety of items!
We were able to find the supplies that we needed to make our 10 year old boy's birthday a complete success. The selection of balloons is amazing and they have party favours and ideas for every occasion.
Expensive but lots to choose from.
Great selection for many occasions
Always the go to for party goods
Lots of great things for any kind of party or celebration! All kinds of balloons, table covers, streamers and anything else you can think of. All different themes and lots of little things for kids grab bags. Also has Halloween costumes and costumes for any other occasion.
Grand variety
I would like to say Thank you so much party city Abbotsford for bringing for us Eid stuff. I wish ur business will be successful here in Abbotsford.
Love this place any time of the year! You'll be amazed at the number of different events and holidays they have full merch. lines for. Decent prices (more than dollarstores) and amazing selection of quirky party decorations, etc. Trust me. You'll have fun shopping here
Large, well maintained and well stocked with a large variety, usable public washrooms in good shape, friendly staff at the counters. Not an AMAZING value for your money, but you can still do pretty well here with a party budget
The staff was friendly however, the carts weren't sanitized and there was no sanitizer in sight
Lots of selection but a Lil expensive in some things
Great selection!
Got balloons filled with helium in this store. Picked up the balloons Friday evening and they were already on the ground by next day morning. Wasted $30
Friendly and helpful staff, awesome selection of items!
What an amazing place! They really do have everything you could possibly need for a party. It's fun to just wander the halls looking at the massive selection -- they've got every party theme imaginable, and tons of cool loot bag goodies! Staff was nice and the store was clean and neat.
Really help staff ????
pretty good selection for birthday stuff. Great staff
Came here wired on cold medicine and Palm Bays at 10pm. Not what I expected...
Huge selection, friendly staff.
Never been before but selection was awesome! Pretty easy to find what you want considering how big it is. Ill for sure be back
It’s everything you’re going to need for a party. Don’t use the website as an indication of store stock. Parking can be challenging on weekends. Balloons are amazing but give them time to complete large orders.
I had a party
Very nice place.
Friendly and helpful staff. Well stocked shelves even after a holiday rush but before the holiday.
Great selection and fairly well organized. Usually busy so sometimes the check out line is long.
Great got what we needed. Amazing staff. Great prices. Get in soon before it gets picked over.
They had the stuff we were looking for
Great service, friendly and polite even when hectic when the lineup was really packed. And they got my friends order through quickly, even when other orders were prominent in priority. Jess, Simon, Alexis and Maya were all terrific, friendly and exceptional service at Party City and my friend and I will definitely come back
Clearly understaffed! I was trying to order balloons for work, and they would not take my order over the phone. Is it that difficult for me to provide 3 colours of balloons, numbers of balloons and a credit card over the phone? Really wish there was an alternative to this business for party supplies... very irritating when it is for work and I cannot go out in the middle of the day to come into the store.
Nice place but I asked them to order and after a day they told me that it was all sold
Cool merchandise
Great service from Stephen but pricey
Party
Awesome selection of inexpensive party supplies
The babies are great
Nice place for buying whatever u need to arrange parties at home.
Great place for party favors and season holiday decorations (even Halloween costumes) Only 4x stars because they didn't have much stock for 'simple' cards for invitations
It's really neat, there are great items on clearance. It's never too busy and there is no line up.
Decent place. But a bit over priced.
Fix the website please, trying to search for things and when I click on something it doesn't work. 404 error. I searched for cake boxes clicked the link and this is what I get. See pic
Great staff. Huge selection for party supplies and costumes. Can get crazy busy on Saturday.
Lots of fun things to find here
Great stocked store and friendly staff !
A good party store. Friendly people. Normally well stocked.
Nice selection.
Friendly helpful staff very organized and clean if you dont see a theme you are looking for ask as they did have the theme we wanted they just had not set up the supplies yet.
Loved it
Pricey but has almost everything you could ever need for a party, and Friendly helpful staff
Man make sure you have lots of time cause this place has everything They have stuff I didn't know you could get
Very disappointed! Purchased a New Years party box for $19.99. Contained party features for 10 people. Hats were nice, party noise makers did not make any sound at all! That did not go over well at the party for 6 in our bubble. Ordered two helium foil New Years balloons at a premium price the day before New Years, the one balloon was completely deflated long before the party began. Waste of money, over-priced, Dollar Store a better bet. Staff of 1, not personable or helpful.
Everything you need to celebrate, literally
Lots of fun things.
Great big huge selection of all sorts of stuff for any type of party
Costly but all baby shower and brithday party items available here
Cashier is way too slow. After Holloween over there is a discount for 25%,50% and they are not sure about . It make me really disappointed
Slow customer service. Lots of things to use for any occasion, though.
My only complaint is they have too much stuff!!! It can be hard to find what you're looking for.
Selections of toys and costumes. Large parking space and just beside alot of stores like visions.
Always have what I need for party supplies!! Great selection of party supplies.
Limited selection for most events. Bachelorette and bachelor party was my reason for attending, and I quickly noticed the small sections and selection compared to what I’m used to for a party city. Come Halloween, however, it was the perfect stop for bags and bags of individually wrapped candy at a great price.
Friendly smiles take you to heaven and back 1 million times????
Great service
Very unorganized here - but the balloons are great!
screw this place. they messed up with something that they should not have messed up with and the manager did absolutely nothing about it. the employee also made fun of another customer to me. really? pathetic
Great spot if you need anything for a party or Halloween ????
Party City has not done a great job of making their online shopping experience curb side friendly. After purchasing balloons online, there was no indication if the price included helium or not. I called to check and the staff said they would call later to confirm. Long story short, it was really clumsy and required 2 separate purchases through their online store just to get balloons filled with helium. Also Curb side pickup is supposed to eliminate the need for human contact. Making people get out of their vehicles to collect items at the door puts staff and customers at risk. Other stores are placing items in trunks/back seats to help keep a safe distance. The balloons are beautiful and made my birthday special because of the joy they brought to my kiddos, but not worth the price and peace of mind it cost.
Fun times to be had for sure
Very helpful and friendly staff. Huge variety of costumes and party utensils, plates, etc to choose from. They also have a section for Ramadan and Eid!
not very nice management
This shop has just about everything you're looking for. Good selection of costumes and decorations. The staff are always willing to offer advice. No high pressure sales, but there's lots to look over. 1TU
Friendly kids dream shop. Ample selection.
Pretty much everything you need.
The store is massive but their selection is a little bare. Came here with some balloons i wanted inflated that had confetti inside and they accidentally over inflated and popped it. They gave me one of theirs so it was ok. Otherwise really a one stop shop for your party needs. Good balloon options, bought some more there.
Friendly cashier, clean and organized place. Perfect for our party needs.
We had quite an experience today at Party City Lougheed Highway: Operator #22139 decides to play cool and be super casual without noticing how rude this person performed: We requested some balloons to be filled with helium and the person told us that it was $2 + taxes per balloon. We decided to go ahead with it. As soon as she scan the product the person attempts opening the package, struggling quite some time. A line up was already created, when the person decides having the audacity to telling us that she will take care of the next customers before filling our balloons with gas, all that in a casual tone like we have been pals for like forever. I cannot describe how upset I was but I was blunt and brief to tell this person that this was NOT ok and why should we have to wait for several customers in line to get this service done after paying. To make things worst after arriving at home we realized this person had improperly resealed the package damaging a couple of balloons. Dear manager, I understand you struggle to find personnel to attend your business during the holidays, but I would suggest making a better judgement in regards who do you hire and who do you keep working there. This is totally unacceptable and sets a terrible statement for your establishment.
Employees could care less about working there. No help whatsoever
staff are helpful but talk to each other as if you're not there
Good selection of party supplies! Bit more expensive than Walmart but a much larger selection!
Great selection of party items and cards and balloons. Super friendly staff.
Best shop to get stuff for party, get customs for Halloween and anything for your other occasions.
Fun store
You walk into this place of wonderment...floor to 20' ceiling... An explosion of every party never had. Yet. The staff, although sparce, do to virus protocal are pleasant, well informed and eager to help. Final bill just under 100.00 but got everything and more .
Me and my partner in crime: Tangela gurl 1424 tried to find lifeguard stuff for our crazy lifeguard costumes ❤️
Didn't find it what I was looking for
Super fast balloons arrangements and huge selection.
They did a great swift job of filling up my balloons and this store has such a great selection!
I’ll look over the fact that the store still has empty rows three weeks post Halloween. It does have a lot of everything you need for a great party. Everything. I also find the prices to be very reasonable. The consistent issue is the people who work their. They seem like they would rather work anywhere else but here... and it’s a party store. Today’s highlight. After paying the cashier, who had interest in doing her job, half attempted to fold the receipt (it was a large order of several hundred dollars),she then gave up and crumpled it at me.... at least I got a lot of fun stuff.
They have everything you could possibly need for a party!
Not all items listed on their website are available in this store. Also, the products description/photos listed on their website don't match the actual products available in the store. Prices are reasonable, staff is friendly and helpful.
Wow, what a store. Aisle are clear and store is clean and tidy. Staff are very helpful.
Great selection of costumes for Halloween. Very busy but well managed inside the store.
I bought 2 balloons for my boyfriend's birthday and within 20 min after purchasing one of them popped. We immediately went to get another - no problem. Then the other one pops the next afternoon less than 24 hrs. I go back in and get another one again no issues with customer service. On my drive home it pops after 10 minutes and the sound also scared me. I am extremely frustrated as I do not have time to go back multiple times (especially in Friday traffic) and this should not be happening when I spent $32 on TWO balloons. I was wanting these balloons for birthday celebrations this weekend and I am very unimpressed with quality after not one but THREE balloons popped. I will not be purchasing from Party City in the future and will tell friends and family to go elsewhere.
They have everything you need, plain and simple. There is an amazing selection of balloons, and different themed decorations for parties.
This is a great place to pick up your party supplies. Lots to choose from. Decorations, candies, cake boxes, party supplies. Balloons and Arts and crafts Unfortunately the dollar store on Cameron in coquitlam has everything this place has including balloons its the exact same brand names but at the dollar store so the prices are much cheaper. Nothing wrong with party city it's a great place but you have competition
Only place in town lol
Langley location was batter
Best place in town for costumes and party supplies!!
Great for party supplies and candies. Go elsewhere for costumes. Can be pricey.
Good place to buy everything related to your party
Good selection and good prices
Great product and even better staff! I lost my receipt and Store Manager Travis spent over 10 minutes paitiently on the phone with me. Will definitely return to the Macleod Trail location for all my party needs!
Decent selection for party supplies. Ridiculously overpriced balloons.
So I went to Party City, in hopes to finding bachelorette stuff in store, rather then resorting to Amazon, only to be disappointed in the selection. With the little bit I did find, I went to pay, being first in line, I literally waited 15 mins. I'm not one to complain, but they had 4 people up front, and only one person was ringing in through customers. Definitely not impressed.
More like poggers city.
Lot of Verity (Party decoration stuff) slightly expansive but quality is way better
While costume shopping for a 6 and 4 year old that changed thier minds so many times, the staff was ready to help. Even though the system may not be the greatest I still give them a 5 star for the amazing customer service.
Good stuff
Great post-Halloween deals to be had, but most of the posted deals were NOT in the system when I went to pay which required staff to double check numerous items. Should have taken a minute to checkout, took almost 10 because of that.
Helpful staff amidst a LOT of holiday chaos.
Anything party wise you van get here. Massive selections of everything like different colors, different movies, different events like weddings Halloween Christmas etc. And the have a wall of balloons. Only complaint was the line was long and it took a long to to buy a single item I had.
Tons of product. Some of it is at good prices, some isn't. Make sure you shop around. Tons of kids and theme party supplies. Also a decent selection of props and such for costume parties or photobooth. Also a good place for catering supplies like serving dishes, labels and disposable items.
Friendly staff, great customer service ????
Great selection and service.
Store a mess short staff but other than that good quality items are sold here
A great selection of party accessories, nothing is very expensive but it is was easy to rack up a big bill !!!
Lots of variables party items, with nice display, great customer service, and reasonable prices with true and good deals on some discounted items.
Prices are reasonable. Lots of choice. Preferred it over Spirit Halloween on Heritage for costumes this year.
Always get all my decorations and part stuff here and just did a huge balloon order for my daughters' birthday, they were so great through the entie whole process!
Got every party supplies and party decoration I needed under one roof
All kinds of party supplies for reasonable prices. Candy, games, favors, colour coordinated plastic dishes and utensils etc. Good Halloween costumes too
I need to throw more parties!!
Don't go near inventory time....they will have nothing
Lots to offer. Good prices.
Great for parties. Too much stuff to weed through.... A little overwhelming for me.
I called ahead and confirmed the items I needed were in-store. When I arrived at the store the items were easy to find and well priced. The staff member was very knowledgeable regarding the store inventory and other items they carry related to my purchases. Would definitely go again!
it's party city, need i say more?
Lots to pick from and the staff was great. Only down side was they did not have enough staff for the customers
Ordered balloons, great service, great quality!
A fun place to find that party stuff your looking for
Shopping here is just a blast. So many options, you can find product here for nearly any theme. I got most of my Wedding reception items here! Prices are a bit steep, I mean I'd hit Dollar Tree over Party City for a kids B-day because I don't need to pay $200 plus for decor for a 10 yr old when the event already costs hundreds but for the Wedding materials, honestly, still cheaper than going through professional rental/decor places. Staff was friendly and helpful and day of pick ups were ready on time.
Shopped for wedding decor/accessories for my sister's wedding and a gender reveal cake supplies for a friend's party. Ended up with enough for both at a decent price
Friendly and helpful staff. Good selection.
Friendly staff. Organized alright, but a little cluttered and overwhelming. The pricing of small toys/novelties and a lot of decorations is good, so you can make up grab bags and party decorations inexpensively. They have a decent selection of balloons that they fill on the spot, although they can be sold out of some of the more desirable ones (eg dinosaur ones).
HUGE store with vast supplies of party paraphernalia. Good range of themes.
if you're throwing a party you can find everything you need under one roof. The store I was in seemed a bit cluttered and isles were hard to pass. I was happy I was here during a non busy time, I couldn't imagine what it would be like with more people there. All in all it does have everything you need for a party
Friendly and helpful
Hallowwen options galore, great staff
You can find all party supplies in here. Some are cheaper than dollar store. But some are expensive too.
If you are having a party or celebration of any kind, this is the store you need to shop at. Excellent customer service on May 6, 2017.
Whole lot of party supplies.
They pretty much have the market cornered on party supplies. Good stock. However, they really need to hire more staff. Always a ridiculous line to cash out and no one to help you find anything.
Surprisingly good selection of stuff for parties. Any event you're planning would benefit from a visit here.
Great selection of themed decorations, basically any cartoon or super hero is there to choose from.
A friend from Ontario called this location trying to order some specific balloons for my bday that she could not order online. She was on the phone with the manager (I believe she said him name was Brian) …
Nice place, friendly staff
I've never been there lmao
Such a fun store with something for every age
A warehouse of party related items. Never seen anything like it before.
Big, well organized store with lots of selection for any birthday party, mostly kids stuff. Have lots for weddings, bachelor/bachelorette party, color themed party and sports parties.
Never an issue for ideas or variety. Staff super friendly & decent prices. Always come here for something to have for my kids birthday parties.
Vast selection of party supplies. I was quite impressed, despite the absence of any actual party. There is no champagne in the champagne room. There is also no champagne room.
Big. All it can say.
I AM IN LOVE WITH THIS STORE. every popular theme you can think of, for parties and other events. Bulk candy for piniatas and loot bags - also a huge variety of bulk and pre packaged candies organized by color for candy bars. I especially love the bulk / individial loot bag 'toys' and stickers - as a teacher I use them in my treasure chest to reward achievement and birthdays. Also many 'value packs' of loot bag items - generic and themed.
Fast service. Good selection
good selection for goood prices
(Translated) For the parties (Original) Para las fiestas
Clean, tidy, friendly and affordable. That’s something to celebrate!
Very nice, large selection of product! Pricing is a little on the steep side considering a lot of the merchandise is near Dollar Store build quality. Considering the fact they carry many items other retailers do not it makes sense to pay for the convenience (especially if you are uncomfortable buying online or can't wait for Amazon to ship and deliver)!
Anything you need for your party/event
Best place for loot bags
Love this store!
Great place for all your event supplies
Staff are always helpful and you can always find anything you need for a party!
Wow everything party a d happy helpful staff
Can always count on them having everything you need but need to find it yourself as the sales associates were not sure what they had or where. Also be prepared to spend some time there. Waited in line for them to tell me to go wait by balloons where I waited again and then realized there was a separate line for online pickups - online pickup cashier was very friendly though
Quit a lot of selection and pretty decent pricing.
$8 plus tax for a 24" latex balloon seems excessive.
Great staff, awesome selection! Love this place
The name says is all. Great assortment of party supplies at fantastic prices.
Nice place
Friendly staff. Good collection of stuff.
Its a city full of party stuff. Went at Halloween, it was crazy but the staff had everything flowing smoothly.
Love the variety
lots of party items looks fully stocked nice staff
If you're planning any kind of party, this is probably the best place to start! It'll save you a lot of time running around looking in different stores for the items you need. No, this is NOT the cheapest place but certainly the most convenient. My reason for shopping at Party City on this particular occasion was to find a good-sized clear plastic bowl for a dinner party. I'd already looked in three other stores and found nothing that would work. Then I remembered Party City recently opened in Abbotsford. Found the perfect bowl and was on my way in under 10 minutes. It was exactly the right price as well.
Busy
Lots of selection for anything party related, very reasonable prices
Such an Amazing Friendly store. So many great ideas for parties. Their balloon selection is Incredible!!
Had almost everything I needed (a tactical vest, a toy gun that doesn't look super dumb and some glow sticks, didn't have a watch or wristbands though) with very helpful staff, it's a good place to go for costume shopping and is just across the street from woodgrove so you can catch the bus easily. I can recommend it, I didn't even have to leave my backpack at the counter like st patties party palace
so many things,but very overpriced
Excellent selection and almost always an awesome price, but the staff working there are often unfriendly, and there is no way to check if online stock is available in a selected store without calling (resulting in having to speak with less than enthusiastic staff over the phone about product many times). Would recommend for product selection, but don't expect much in the way of service. Update: I went back again today, right after opening, and half of the things I needed were empty on the shelves. For instance, they had sixlets and rock candy in gold, but not in pink; but the entire store was like this. Very frustrating.
Fast friendly service. The power ranger costume I got for my son cost 25% less than at other stores I checked.
Helpful staff, great variety of products.
Wow. Never been in before. Coukd have stayed for an hour! Got the balloons i was looking for.
Got exactly what I wanted. Very friendly, helpful staff. ????
I really like this store! They have so many cool stuff for parties. Unlike any other.
Worst service. None of the staff seem to care.
Love it
not enough staff and the ones that were there werent overly friendly. i would rather go to the doller store for decorations and balloons.
Wow- if you want a specific themed party supply, you can find it here. You pay for the convenience, though. I was also a little shocked at the customer service. There were three people working there but only one person running the cash register and answering the phones (which were quite busy.) She also frequently stopped to chat (seemingly not work related) on her headset to the other employees. I waited in line for like 15 minutes even though there were only 2 people in front of me!
Great place with great selection. The staff is also very helpful. Found what I was looking for and more
The manager was extremely rude, seemed very stressed and unhappy. Took forever to get balloons with only few customers in the store. If you are coming here, leave yourself ALOT of extra time!
I find Party City ok, but usually the price is quite high for what they're selling. Also I find a lot of the time there is hardly enough of what I need in stock. For example about a month ago I needed a couple boxes of clear plastic forks and knives, but all they had was spoons. That being said, they do have a huge variety so if you're not too picky then you can probably find something else to suit your needs.
When you can't find it elsewhere just drop in and find it at a very attractive price.
Has everything that everyone wants
Good spot for party supplies
Love this place for Halloween they have an entire wall dedicated to costumes over 100 costumes pictured on the wall just pick one and tell the employee they will get it ready then walk to the back and pick it up, it makes a stressful decision very simple and mainline
Great party supply store, sometimes a bit hard to find things, maybe some better signage description would help.
They have quite a great selection and reasonable prices! I went there for gender reveal products. They had the ballons with confetti, ballon boxes and confetti canons. We were hoping for 2 girl and 2 boy cannons but they only had 1 boy and 2 girl cannons. Cheaper than online and anywhere else I searched.
Lost our order. Other than that nice people.
Lots of option.
I had ordered a large number of balloons for a birthday and when I had arrived, there had been a brief mix-up in putting aside the correct, and the price quoted on the phone and showing online did not match that the computer. Chantal and the other young lady helping her were truly exceptional and worked fast and hard to rework the entire order and make sure I was able to get everything I needed. They were professional, knowledgeable, extremely personal, and couldn't not have done a better job in the circumstances. High credit to both of them and to Party City - I highly recommend this business, and if you know you have an order for a big event, ask for Chantal.
It took awhile to find what I wanted, but they have a great selection of items. It wasn't busy, so was in and out quickly!!
Nice place. Prices are kind of high for what you're getting but the service is good. There also the only place in town that fills helium balloons.
Nice store with everything party related. Sale prices are good
Default place for party supplies. Balloons could be priced cheaper. Rip off if you get them helium filled.
A fabulous place for endless party needs. Also a huge assortment of costumes, my son gets a kick out of all the Halloween masks.
We were able to immediately locate what we were looking for. Nice experience.
(Translated) Excellent fun (Original) Excelente divertido
We can always find what we need.
Awesome place.
The aisles are unmarked so it's rather confusing
Even tho it was a few days be for Hollween, we got in and out really quick, thanks to the staff.
Great find s for a themed birthday
Regular Party City Store with very good parking. This store has all the basic party supplies and is a smaller version then the larger Langley location. Thanks for this store close to home .....
Great for generic costumes. Not a tonne of variety for infants. Couldn't find what I was looking for for myself.
Great variety
Not quite enough options, ironically... But the store is a decent size and has a decent variety of party supplies. Just didn't have exactly what we needed.
They have a lot, but not the stuff on their website. And don't think they'll bring it in for you if you ask either. They'll just say no, you can only buy it online. Basically, if you want to save time, order stuff from their website instead. Bigger selection and way more helpful.
Lots if costume options
The staff do not come out from behind the counter to assist you, they show prices that you that are not true after you’ve already broken your kids heart because it is triple the price and they will not honor what they missed quoted. The manager/supervisor Sarah should be re-educated on how to speak to customers. She was very rude.
Very large selection. Staff were very helpful and went searching in another section for what I was needing.
They didn't have the toy I was looking for but the staff was very helpful and friendly.
Friendly staff and fast service. Go during off peak hours if you can, weekends are usually busy with balloon orders.
Great party shop! Very nice, knowledgable staff. Tons of items for most occasions. Was a fun first trip through; looking forward to going back.
Great place for cheap and bulk party supplies. Great deal on candy. But we ordered 2 large and 4 regular size balloons, brought them home and within the first hour of getting them half our balloons popped. We think they were filled too much because they looked overly stretched out.
Offers a lot it can be expensive shopping in there. So watch what you spend through out the store. They do offer a lot especially for kid parties or really any kind of party. Parking gets annoying here it gets pretty packed
Love this store always has what i need at great prices
Helpful staff and everything I needed!
Convenient location in a little plaza near superstore and a gas station however everytime I come here it is never busy but I still end up waiting 20+ minutes to cash out. The store staff are great and helpful but I would hope that they keep on top of their inventory a bit better since the shelves are always out of things.
I ordered 2 large balloons online. The flagging that the balloons would take 48 hours to be ready - seriously? These are balloons not an order for a gala dinner for 300 people! Then, no email was received saying the ordered balloons were not available in the pick up store. So, I arrived the next day to collect the 2 balloons on the way to the party. No, had no record of my order. Anyways, to cut a verrrrry long story short, I had to wait 40 minutes for 2 balloons because as the false smilling and condensing store representative told me "there's only TWO orders in front of you." Not a good experience.
Awesome, they have everything you need here and more!!! 100 percent would recommend if you need any party supplies.
So expensive
Only disappointment was the lack of Minecraft themed selection...
Staff were helpful and very knowledgeable about what they had in store! Will definitely come back when planning the next party!
Color explosion. Well organized brightly lit store with helpful staff. We found everything we needed from balloons to table clothes to face painting supplies and party favors. I'll note that the washroom was immaculate. (impressive).
Great selection
Was okay
Purchased a costume I needed for a last minute event. A bit pricey but they have a very wide range of costumes.
Everything you need when planning a party or seasonal event.
Great selection of various party supplies. Got all of my son's birthday party stuff here.
Lots to choose from
Lots to choose from
Rude manager
Nice
Loved the selection on party supplies, and having a place to find costumes and accessories outside of Halloween time. Prices were pretty decent. Will be back for birthday party needs
Variety items are here
It’s petty ridiculous it takes 24-48 hours to process a basic order for a few balloons for curbside pick up. So much business must be lost. How would it not be more profitable to have more people working weekends to keep up with demand?
It's just any regular party city
Low quality stuff for high costs
Great place to get party and decor stuff.
Good for kid's parties, not super expensive but not cheap either. Langley location has more selection, especially for wedding stuff
themed party central
Great party store! Watch out for poor quality items, some are good, some not so much.
The ladies were welcoming that were working the night of the recent snow storm. Thanks being for helpful. Appreciate the kindness xo
Great prices. Helpful staff. Lots of cool things to be found here. Halloween, costume party, birthday, or a special evening at home..You will find what you need here. ????
The party store to beat. Everything you could want and more for every celebration under the sun
Informative and relatively fast blowing up 10 helium balloons, was in and out in less than 30 mins.
Love what is available in this store but it's always understaffed and the staff that are there clearly don't look or act like they want to be. Service is awful, no one knows anything and they are clueless when it comes to making suggestions. This is a party store! Supposed to be having fun and provide great customer service! I like going here but the staff make it very uncomfortable and painful! Do not recommend unless you have too, the dollar store carries a lot of the same items and they are cheaper.
Busy and can be expensive for most things but great selection and service
I hate having to shop here and I try to buy online whenever I can. Service is slow, employees are slow, everything about this place is slow. They never have enough people on till (ie, only 1 person is on).
My child was being wild and they were so calm about it. Great customer service for a stressed out mom who was about to call it a day. They just smiled, reassured me and laughed with me instead of judged me
Good service. There's always someone helping you find what you are looking for
Huge collections
Great place, staff always friendly
They have almost everything for any party.
They have a wide variety of party items
The store is big and staff are nice. It is also very clean too. But I wouldn't say this is the cheapest place where you can find party related goods.
Great location! Brian was super patient and helpful to find an item that was out of stock everywhere else.
Lots of fun party stuff here. Add a theme to your next party and pick up what you need here! What a fun store to browse.
Tammy is the best
A huge party supply store. Easy access
Supplies are great & a lot of fun, but the service is so painfully slow you'd better make sure you have nothing to do after. Checkout easily takes 20+ minutes on average.
Unwilling to help Kitchener one is great
Clerk at counter was complaining about the previous customer, and kept repeating how badly she wanted to be off work. Well stocked and organized store.
Slow, with poor customer service
..I was asked 6x if I needed help . I guess your not allowed to browse.
Staff no help at all.
So much fun
Great experience today! Went to this location because it had my sons size in the costume he wanted. Although they didn't have the costume my daughter wanted she still found another one. The associates there were very friendly and helpful! Will definitely be going back to this location. :)
Awesome :)
Store has lots of things that is great and customer service is hit or miss. The cashier was friendly, but lacks information. The balloon makers are rude. First they never tell me how long it will take for the balloon to be done. I waited 20min and asked how how long for my balloons and they tell me I'm next. 10mis later nothing. So I tried to ask the man doing the balloons who happens to be a general manager. He complete ignors me. I wait another 5 min before I just ask for a refund.
Had some hard to find items at Christmas time. Was impressed.
Everything i needed was here. In the colour i wanted.
They were out of inventory. There was no birthday decorations and had to go to dollarama
Love the staff and their energy. Really glad I visited this branch.
Good product range
The gentleman who looked after us did a great job, went above his customer service duties and noticed that I go in there a lot. He gave me a discount and made ordering my balloons very easy.
It is fun go.to.pick.stuff for students gift
Way too cramped. Staff was off-putting. Isles so small it's single file.
Cool place, great service & quality matches the costs. Thanks for helping g with Dad's 94 birthday celebration.
Very good selection and excellent service. Will visit it again
Such a great selection
There is tons of selection. A little pricey compared to other boxtores.. but the selection definately makes up for that. Good store, friendly staff. I do recommend checking out!
Good selection of all sorts of party items capped off by a massive selection of balloons at reasonable prices. The staff were exceptionally helpful and friendly. Will definitely return for future party stock and balloon bouquets.
Everything here is cheaply made and they charge a fortune for it but I go every year for my nieces party supplies, bc I haven't learned my lesson yet. Next year I'm ordering online from Amazon.
great costumer service
For being a happy party store they sure have some sour employees! Where else am I going to get my historically accurate Xena costume though?
Lots of variety
Great store.. lots of stuff
Great staff HUGE selection
Good experience ordering online and using curbside pickup.
Got some cool costumes on sale since Halloween was 5 days ago
Good.. Took a while to get help but they have everything!
Horrible customer service
Love this store! Has everything and prices are reasonable.
Went for a gender reveal balloon. Service was excellent eventhough the filling of the balloon did not go as expected.
Had fun in there. Lot of different stuff to see
They have a great variety, but you find better deals in their online store.
Costumes, candy, balloons, decorations...
They have tons of stuff there and it's really good prices.
Great place to find party stuff and also the staff is very cooperative.
I was having trouble finding disposable wine glasses for a garden party. These guys had a great selection of halfway presentable plastic stemware.
Lots of stuff but customer service isn't very friendly
Great selections and customer service.
Great party store with amazing prices.. They have a wide selection. They even have many items I wouldn't have even imagined in a party store. They are Very well staffed. It also was very clean and spacious to shop comfortably.
Excellent Smithers
Great place for all your party needs with good prices.
Says they open at 9am on Sundays online, but open at 10am. Please fix that.
The lovely lady behind the counter was so helpful. She helped me save some money by showing me specific merch that was at a significant discount. Her help was much appreciated and my grand daughter loved the musical baloon.
This place has all your party needs from Birthday parties to baby shower parties
Nice variety of products in this store. I really like that the store is very well organized and staff is really helpful
I was served by a cashier named Ariel and he treated me differently because I was Asian. When he assisted a Caucasian couple and they were not standing behind the plastic panel, he didn’t ask them to move behind it. When I stopped a little to the side of it anticipating to tap my credit card he asked me to move behind the panel. I was very disappointed to receive such discriminating treatment by this individual. Update: I received a phone call from the store manager the next day in response to the feedback I provided online. The manager was professional and apologetic and I truly appreciate that they acted so promptly.
Friendly staff. Stocked up on everything, lots of colors and choices
Love the variety of stuff good prices
The young gentleman who helped package our things was very nice. But when his manager victoria came over she talked very rudely and down to him for him asking for simple assistance for a task. Shame on party city for having a manager speak to their employees that way.
Clean store.. got what I needed for party
Great party supply store
So much stuff! This place is fun and has a lot of options. The aisles are kind of cramped though, and has a dollar store feel without the dollar store prices.
Went in today around 7 pm (Dec 23rd) and asked a guy who had greasy brown hair and glasses where the Santa costumes were and he was too lazy to show me or get someone to show me. Then when I got the area that he pointed to, there was only …
Nice and affordable store to enjoy the fun times
Out of a lot of things
Awesome stuff, awful service.
It's got a lot of stuff that you might not even expect.
Alot of selection
Very poor customer service
Awsome place they usually have everything. It can be chaotic sometimes.
Friendly staff, helium balloons a bit pricey
Few ppl on till, long wait time...
One stop shop for all your party needs!
They had exactly what I was looking for. Thanks Party City!!
very freindly manager. very knowledgeable would higly recommend
I love parties
A great selection however they don’t mark the products for price and finding where they are in a shelf is a lottery at best. It’s a giant game of “guess the price” As an overall summary - good selection, very high prices (check out dollar tree down the street first) and a frustrating process to figure out what it costs. Recommend marking the products themselves rather than having customers wander the store trying to find the single placard that shows the price. There were no available staff in the store to assist in finding the price and I doubt they’d do anything more than is searching for a price placard.
Great selection, HUGE store
I love coming here when I'm planning a party or even if I'm looking for that special something. They always seem to have what I'm looking for or give me an idea I never thought of. Every kind of decorations for any occasions.
A one stop shop for all your party needs. What you can't get in Dollerama you can pick up here. Tune helium balloon bundles are good value too depending on what you need.
Great shop for all your party needs
No problems at all with the return I needed to make.
These guys are awesome!!! they are soo nice, and helpful. For example we ordered an online order and they called us to see if we wanted the balloons that came with our order filled on day of pick up, this type of service means soo much to customers. This store as well is dangerous as i always find something to buy in there.
For a big store, Halloween costumes are pretty limited. The young staff is helpful
So many great products, but the customer service in Cambridge was unacceptable. I should not have to call the store 5 times to order balloons online and triple check that the order will be correct. Then when we go to pick them up at 3:30, we have to bang on the door for curbside pickup because no one is answering the phone...they tell us they can't find the order and "sorry dude, but it is what it is"...we show them our emails that our order is indeed ready and the young man then says "sorry I am not on the email counter". He comes back to tell us the order was for 4pm, but in fact it was actually for 1pm, which was confirmed and repeated back to me on one of my many phone calls and they got annoyed with US because we were apparently "early"...very unorganized and unprofessional. I never leave reviews for places, but this was absurd. Part of the issue is not being able to leave any instructions on the online ordering website. This should be fixed. I do not need to call anyone from customer service for follow up, but I would just like head office to be aware and perhaps it can be addressed. I am more than happy to go to a dollar store next time and spend less money for balloons.
Amazing experience! Staff were super helpful and friendly!, Will be going back for all of our party needs. Cannot believe the variety and selection they have.
Everything for your party
Amazing selection of party supplies, great for any party / party goers need. Throw yourself a happy un-birthday, an "I'm still single and will be forever" un-Bachelor party, or even the most popular option of "She left me at the wedding and I can't get refunded for the flight" Non-Honeymoon! Any of your sour and sweet celebratory needs will be met here! (Except maybe finding the "one" to avoid all the above parties to begin with)
Great place for party needs. Keep an eye out for deals!
Lots of variety at a decent price
Horrible customer service yesterday when we went to grab a few last minute things for a friend's birthday. We left the store and were in disbelief at how we were treated. The one employee seemed annoyed we asked a question and the more …
Lots of neat things for partygoers, kids birthday parties etc...
No garbage for bags or cardboard disposal grumpy employees
Worst store every. Ordered my sons birthday balloons called to confirm the order day before. Was told everything was in stock and could pick up the following day. Went the next day to pick up the balloons and they inform me they had none of it in stock. Thanks party city for telling me the day of my sons birthday. Be better!
Really fun store for good supplies but find it a lot of times they are overpriced. Go to Canucks Amusement there half the price
Apparently 5 year old boys don't like big trucks and your construction themed party is stupid. Good thing Amazon had my back.
Girl was very helpful. Got balloons on Friday (helium) it is Sunday now and one is deflating already .
So many choices and themes! Reasonable prices and great friendly staff! Always my choice for party supplies!!
They ste good for you party accessories But really expensive
Get amazing party goods
GREAT PLACE FOR MY CHILDREN'S PARTY!!
A very large selection of party goodies!!!
The customer service here was above and beyond. One of the staff even chatted with me about finding some good deals in the clearance shelves. I made on online order and everything was as it should be. Store was clean, well lit and fully stocked. I will definitely return to this location. Keep up the great work!
Most aweful online shopping experience and on the top of that extremely rude employee, let me mention that just one employee. I guess everyone else is also talking about her rudeness too.
Love this store!! Prices can't be beat. Staff is friendly. Store is well kept..
They are still getting setup, but it's already awesome
I was very, very disappointed in both service and product. The customer service, in particular, was bad enough that even me, a long-time customer, will not be back.
I had never been to the store but needed to order balloons for a party. After a few crappy dollar store balloon disappointments I decided I would try out this store location even though it was very far from me. I called, someone knowledgeable answered right away, they were able to describe their balloon selection over the phone. I was pleasantly surprised when I arrived 3 days later to find not only the BIGGEST party store I have ever been to, but also my balloons were ready to go just as ordered and even bigger and better than expected! Thanks for your great service and an easy reliable transaction!
They have everything there
Huge selection of party supplies
Found some things I couldnot find anywhere else
Great service here, forgot my receipt and needed an exchange only and they were very accommodating. Huge store and and selection.
Amazing variety of balloons
My favorite
Great selection. Found what I needed. Helium balloon bouquet was done in less than 10 minutes. Not my regular go to but I needed them last minute.
Always a great selection. Staff is mostly helpful. Prices could be better. Very fun place
Nice
wide selection of party needs
We showed up for our order of balloon at a scheduled time and they had given our order to someone elts the day before. One of the balloons was the one my son was most exited for and they had no more to replace it. It was a fairly disappointing experience. Not sure we will be going back????
Great place to shop for fancy party stuffs and balloons party ... It's a bit pricy tho
I had never been to this store but needed something special for my sister's 60th birthday party so decided to check them out. I was really surprised, it is full of items for different party themes, young and old. And their helium balloon selection is awesome! I will go again for sure.
Again nothing on the shelves. I went online to see what they had for Paw Patrol birthday party and tons of stuff. So excited to go get stuff for my 2 year old grandson's birthday . Got to the store and you would expect that the stuff would be in one section but we had to go through the entire store to find the stuff and then they only had a few items. This happened last year when I was looking for stuff for another birthday. Have to find somewhere else for party decorations - was so excited when I heard they were coming to Calgary now not so much.
Staff was very helpful.
Too crowed, was disappointed their not following Covid guidelines, too many ppl in the store,all they care about is how much money they will make DO NOT GO THERE
Fun place
Good service but my large foil balloon is deflating by the time I got home. This is now the second time this has happened.
Great balloon selection and everything we needed for the party
Funny stuff
Great place
I searched for a staff member and when I finally found one she acted as if I was bothering her. She told me an aisle number to look for my item but I wasn't even able to find any aisle numbers. I had hoped she could have walked over to show me where it was but unfortunately she wasn't interested in helping me. Eventually I found another person, she showed me the place where it should have been, but there were none left.
It is an amazing place. One stop shop for everything you need for any occasion. I found the pricing also decent.
So awesome
Terrible customer service, rude staff members
They have lots of stuff just not alot i was looking for
Very great store
Awesome stuff just expensive
Very very rude sales staff. Not helpful at all
First time at Party City. Pleasantly surprised by the amount of goods they stock! And the prices were good. Halloween gadgets and costumes is what I was looking for. But they have everything you need to throw theme parties as well. Store was well laid out, not overcrowded. Staff was helpful. Parking is free. Definitely made my go to list for party supplies
has everything you could possibly need for a party lots of theme party stuff and decorating cake supplies can be a bit pricey but they have everything in one stop
Omg you could spend all day in here
Thought it was a party rental
Always have to wait in line, and the parking lot is insane. Better off to go to the kitchener location
Wasn't able to find the costume my daughter wanted, but still ended up with a costume and some spooky new earrings for a steal. Thank you thank you, shopping is done for another year
It's okay
They have so much of anything imaginable for parties
Everyone you could want for a party! Have to be careful. Could be a bit pricey!
Everything you could possibly want for any special occasion is in this store
Very nice
They have everything you could ever need for your parties. The have different theme party supply, candies, good bag toys and much more. The service however is not that great and they are a little pricey for somethings that you can get from the dollar store for a fraction of cost.
If your planning a party this is the place to go.
A gal was super helpful when I was looking for a costume. :)
Love the selection
great products although high prices on most products
Is party city.
Always accommodating to what your needs are for parties or birthdays with freindly staff.
Great fun store
Cool place for party supplies. Good prices too.
Terrible. I drove out to get a costume that they said they had in stock and it turns out they didn’t. I asked three different employees to help me but they seemed absolutely clueless. Either the employees just couldn’t do their job or they need to update their system so people don’t waste their time.
Loved the experience. The staff for the most part were super helpful and friendly
Fantastic speedy service when it was needed this morning for helium Birthday Balloons!
So many things to look through and AMAZING prices! Going to go back many times :)
Fabulous selection of party supplies, and excellent customer service!! Always get my helium ballons for the grandkids, and they just love them.
Although it seemed like the store was Understaffed, the employees were helpful and did a great job managing the lineups at the cash register.
I had a terrible experience here today. I was in the store to return an item. When I originally purchased the item I was told they can do exchanges only. I had picked out two items to exchange for the one I was returning. Both were LESS value than the original item being returned. The sales associate informed me they can only exchange it with one item which I thought was odd but I proceeded with the return anyway. The sales associate rang me out by exchanging the cheaper of the two items I was purchasing (again, both were cheaper than the original item being returned) so I ended up having to pay for the more expensive item and I lost money. I would understand if the item I was returning was cheaper than the item being exchanged but that was not the case. When I politely pointed this out to the sales associate she said to me "I don't look at the items, I just scan them" which I found to be extremely rude and then she proceeded to tell me the cost again to rush me out of the store. I was here at 2:00 in the afternoon and it was not busy. I don't feel it is the customer's responsibility to point out the item that should be exchanged for a fair exchange. This is horrendous customer service and I feel like I was taken advantage of by Party City.
More n more of every party Dave's...store.
Great store
Party city had everything that I needed for my party however when we reached the counter to purchase a balloon bouquet I was informed that the balloon I selected was not available even though the display clearly implied they had it in stock. Instead of offering the display or even an alternative they took the others balloons and put them behind the counter and ruined the selected order. Our balloons instead of saying 15 said 51. We rushed to pick another balloon while the lady behind the counter waited with an impacient glare. When we changed our minds she rolled her eyes and said rudely we wouldn't get the discount even though we chose the smaller less expensive balloon, and she didn't tell us there was another option for a discount. As we chose our last one she was impacient, extremely rude to me, and seemed like she should not be working in customer service. Perhaps she was having a bad day but either way it's unacceptable and my friend and I are unimpressed with our first time in party city.
Good selection. Balloons are pricey.
The store is great with a lot of fun ideas. The staff are terrible and very dissatisfied with any customer interaction.
Awful customer service!!
The store itself is fine and a good go to for party need thus the 2 stars but the staff you can tell are teenagers whom just don't want to be there and hate it with no manners. I'd rather find a store that is a little more friendly personally but if you're not bothered that it's a pretty good store.
They have loads of good stuff.
Prices were good, customer service was ok (wasn't in search of help), the shelves were not very full though as a lot of other reviewers stated. I thought it was fine and I did find what i went in for. I would go back for anything party related
Wonderful staff found a unique plates for girls night out i would of never found them without there help!
Excellent gigantic selection of party stuff.
To expensive but interesting place to walk around
Place is huge, lots of party supplies!!
Best party store around! I wish they would put one in Victoria!
I just got my daughter's birthday balloons the day before you went into lockdown ( Thursday) and they're already deflated! I'm so upset as they're for her birthday this week! I've had them many times and they always last for weeks on end! I tried to call you but no answer! I need them filled up please as I spent alot of $$$ on them! Numbers is what I got her. Please let me know when I can bring them back to get filled or you can redo them too if that's easier! Thanks
Terrible costume service.
Great
Mary Jesus and Joseph hire more staff
Great place to go as long as they have sufficient stock. Went for Grad balloons and ended up with "display balloons".☹
Huge selection of anything you could want/need for a party!
It was ok but
Nice and helpful staff.
Many party choices!
Great place for all parties supplies and holiday parties
Not very professional staff. Had three people arguing as to who would ring me through, listen to a staff member express her feeling about another customer, and every second word was hell. Not normally a problem however seeing as we are shopping for a 7th birthday it was not very appreciated .
They have almost anything you can think of for a party of any kind. Some stuff is reasonably priced some is over priced!!!
Love this place for party supplies! We did not have the best experience last night, however. We arrived at 8:00 PM and was hurried out by one of the staff members who let us know the store was closing at 8:30 PM (this was fine). She was visibly annoyed we were cashing out with $200+ dollars worth of items at 8:25 PM which having worked in retail I can understand is annoying, but not the end of the world. I asked her if Party City would be getting any additional candle holders as I purchased all that was on the shelf and she simply told me my "best bet" was to order online or try another store then walked away. The cashier who was ringing us in overheard this conversation and was super helpful by checking to see if there was availability at the Kitchener store which was great. Great selection of supplies and usually helpful staff with exception to the disappointing experience with the one team member last night.
Ordered balloons and other party supplies for my son’s birthday. Just picked them up and spent a little over an hour to untangle the 2 separate bouquets I asked for. The staff tied them together probably for ease of transport but not the best idea. I finally get to see each separate bouquet and the printed theme balloons are in one bouquet and the solid color accent balloons are all in the other! 7 balloons in one and 4 balloons in the other. One was popped as well. Found that one tangled in the ribbon. Thanks for the minimal effort! I’ll be going to the dollar store in the future! They do a better job! Melanie Jones.
It's amazing that they have an available helium tank to go now. Most especially at a times like this that you wanted to do everything at home. And of course everything you'll need for your party they have it. Most likely one stop shop which is very convenient for everybody.
Love this store!!
Amazing staff, but there were only 2 of them. Definitely need to hire more people.
Had alot of items here and staff were very helpful
Fun city
Great staff
Ok store.
Love this place for all my children's birthday parties and anytime I can find an accuse for a party ! Fair prices
The young man Liam who helped me today was awesome. He provided full out customer service that I usually only find when shopping for a suit, and he did it to find my Halloween costume. Thanks again Liam!
Very excellent selection of everything you need for a party. Great selection of balloons, HE filling available. Good spot for cake decorating supplies. Wide selection of named character specific party supplies i.e. my little pony cake toper, table cloth, and plates. They always devote allot of attention to upcoming season, like having devoted staff on hand to assist with Halloween costumes. I haven't hosted a party in years with out making at least one stop here.
Love there things Little expensive but amazing Product
Great place for party favors or any kind of stuff you will need for a party. Open 24 hours too!
This place has pretty much everything you need for a party minus the beer.
Very large and confusing. It was very busy when I went so that may impact things slightly. I had seen some products online that I was looking for, but I couldn't find them in the store. There were no staff in the aisles that I could find to help me. I ended up leaving and not buying anything. Slightly disappointed :(
Great place to get birthday party decoration. Some items are expensive.
Picked these balloons yesterday August 16th at around 5:00 and today August 17th already 2 balloons have lost the helium. $60 and I didn't get even a day's use of it. Very Disappointed!
You can get it all here for your b-day or your children's anniversary or wedding they got it all here ???????????? ????????????????
I Mean talk about a bit of everything party here the staff here are always smiling and patient listening to your party need demands it's not a place you want to go if your in a hurry just way to much awesomeness to suck you in lol I don't come as often as I should and it's mostly because it's far for me to get too but every time I do I'm always leaving with what it was I needed! Only complaint is there should be separate cashiers for balloons and everything else in store for purchase only because there's been some times where we have had to wait a long time in line behind someone needing to choose out party balloons kinda annoying and that's it go check it out if you haven't betting you'll be happy you did ????
Love party city! Always find what I'm looking for...and more
Looking for party supplies specially for kids, this is the place. They have almost everything and lots of choice of balloon. Birthday kids will love to have it in the party
Couldn't find what I needed but staff tried hard to help
Suck so we bought some balloons awhile back for future use. Anyways we can't find receipt, so they say we now have to pay Again to air them up Milk you for everything little thing. 12$ and some odd change to air 2 balloons
If you need teent tiny boxes they've got em! If you need big, giant bows, they've got those to!
Everything you need for a PARTY
Cool store...Cheers ???? ????
Very helpful
Not a very friendly place.
Staff friendly a d helpful. We found every thing we want very quickly.
Staff is super helpful, love it, they go out of their way to help.
Go to party supply store for South Calgary
5 star to friendly staff. Special thanks to Karen for stopping everything to help me find exactly what I needed and to cashier for his patience with my large order
Really upset with this place. Got our gender reveal balloon here yesterday and it was WRONG! The lady asked the gender to which we said GIRL and of course when our daughters popped it, it was BLUE!! Our girls were so excited for the brother that doesn’t exist... try explaining to your kids they get another girl when they clearly seen blue. It honestly ruined our entire day and reveal. I could understand if it was a pre packaged balloon but the rep suggested this way would be way more worth it as the cost of the other balloon and helium were going to cost much more. Very upset Party City.
Basically a dollar store for party supplies only it's more expensive.
Lots of party stuff????????
Nice staff. They helped me out and got what I need.
This is closest part city we have. We visit whenever it is a birthday or when it's any other event. Lot of variety they have, we always found what we went looking. Pretty inexpensive too. If you are planning for a Kids Birthday you can get lot of return gift options which won't break the bank as well.
They have everything you need to party, just a little pricey for some things
Great services, very organized
Hank Hill loves to have a propane party, especially during Hank's drunken stupors. I'm such a degenerate gambler, nobody comes to my party ????
Is a passive aggressive attitude a prerequisite to be hired here? Seriously, I have never had a postive experience at this store.
Great selection but poorly laid out, making it very cramped
Great place for your party needs like balloons, plates and any decors. From baby parties to retirement parties. Helpful and service oriented staff. Very positive experience.
I didnt know they dont accept walk ins for helium balloons close to closing time, but i needed the balloons for the night. Thank you Alexia for filling up our balloons!!
Party party party
Very low on balloons atm. Hard to find what you're looking for.
Love this place! So many options to choose from, regardless the occasion! The entire store is well organized which makes it easy find what you are looking for, or you can simply enjoy yourself admiring all the stuff they have, get ideas for your next event. Staff is friendly, help you with any questions you may have, seem to know what they have or may not have at the store at the time. Easy location and plenty of parking. Good website also, one that actually works and tell you if an item is available or not at any of their locations.
I have never wanted a shark pinata so much in my life. But great selection!
Love this store for all different partys
I had gone to party city to purchase 2 bouquets of balloons for my daughters birthday. The selection for balloons is always fantastic which is why I'm putting 2 stars (otherwise I'd put negative 3 if possible) but the service was horrible. I had spent a total 55 minutes getting 18 balloons inflated while the store was basically dead (one customer was checked out during this process). As I stood at the counter, I waited 20 minutes for someone to acknowledge my presence. An employee who had just finished a shift was checked out before me regardless of the fact that I had been there for 20 minutes prior. This was a process in its own because instead of helping another customer the girls had to chit chat about daily things like Halloween, boyfriends, real girl stuff. Another employee at the counter (there were 3 at this point) walked past me and assured me the others would help me. 10 more minutes pass by and I'm finally at the till. A new employee was training so it took 10 minutes to check me out. There then were 4 people working on inflating my 18 balloons, 2 of which left 8 balloons in and a trainee was stuck standing by the helium tank for 15 minutes waiting for his superior to get off the phone with what sounded like her boyfriend so she could show him how to inflate said balloons. So after 55 minutes, I finally had my 18 balloons and I left very unhappily. It would have saved a lot of time if the 6 employees on the floor actually moved around and looked alive, also would be cool if the employees wouldn't take personal phone calls 1 meter infront of their customer who has been waiting 50 minutes for some damn balloons. I swear these people moved like slugs. Balloons, really. 55 minutes for some damn balloons. I understand the work is pretty mindless, but you can still pretend your mind works.
Great selection with HORRIBLE customer service!! Kitchener store is amazing!
First time going there as I had to get balloons. It seemed they were short staff with a line up of customers but one of the staff was professional to me and helped me out without feeling rushed etc
Went to the store in Nanaimo B.C. OMG people this is the party and then some store. They have everything and anything you can think of. For all occasions big or small they will have what you need to make a party a smash g success. People this is a must see store. Got what we went there for.????????
Store was great, clean and had a ton of variety for good prices. The staff were rude and un-helpful. Couldn’t answer simple questions and wouldn’t help me find what I needed.
My friend and I were here and we found each a costume for an outing we're both going to. They have a great selection of costumes and so many accessories. And decor as well. Adults and kids.
Great help from staff finding things in there
Terrible customer service. Put on hold for 10 minutes for someone to “check stock” for me. Came back online and asked what I was holding for, when I told her she said “oh yeah, we don’t have any left”. Horrible
My first visit and I was overwhelmed!!! Lots to see and check out for the future. I will definitely return another time.
Everything you need to make a great party is here. Kids birthdays and grownups parties. After Halloween bought some amazing costumes for both myself and my kids.
I live in Kitchener but do all of my party needs at the Cambridge location, the kitchener location's owner is rude and uneducated. I'd rather travel the extra 15 min and go to a store that knows what they are doing :) Thanks Cambridge!!! Just placed an other successful balloon order with ya :)
Had everything we needed for goody bags!
preordered a birthday balloon package. Was prepaid and scheduled for a specific day and time for pickup. we were emailed an hr prior to pick up that it was ready to go only to get to the store to find out it wasn't ready at all and no logical reason was given. The 1st employee just shrugged his shoulders and said I dont know why it's not ready and walked away. the 2nd employee stated again it wasnt ready and they would start working on it soon. When they finally started to blow up the balloons and began to put the order together , it was the wrong colors and numbers?? Neither of the employees involved apologized for the 45min+ delay, nor did they seem too concerned. we understand unforeseen delays can happen in business, but it's the manner in how this situation was handled that was disappointing. Great store, but service/training needs significant improvement. a 3 star rating after this customer service experience is being generous to say the least.
Staff is very friendly and have great selection of items and themed party accessories. However, the variety of foil balloons available is immense. Note that you may have to book a pick-up time for the foil balloons as the demand for these are quite high.
Well stocked. Covid protocols in ace
Great place to shop but a bit pricey
Love this store!! Go for all occasions Friendly helpful staff as well.
Great place.
I dropped a 100 dollars and 24 hours later the helium balloons were flat. I will definitely never go back there.
Fast and friendly staff with good pricing. Shout out to sunny he was great! Fast friendly and good at his job and probably served 4 people to his coworkers 1. I dont know what he makes but thw kid deserves a raise!!! The only negative is the checkout line. It is very unorganized and you really have to be watching for your turn as people are running everywhere around you and there is very little direction.
Crazy amount of stuff for parties. Loads of different balloons. Costume stuff as well.
Great place, wish they had more staff to help though!
They have it all, great store.
Loads to choose from.......
Cannot understand how a party store has such a bad selection and low stock of sparklers. Was able to buy the exact same sparklers for more than 50% less at the near by dollar stores...
Friendly staff, decent choice of goods, thumbs up!
Best place in town for party supplies! Friendly and helpful staff.
Could have provided a better rep for our party. It was not nice that they were kicking out our group from the playground within 2 hours of our arrival, I mean anyone that goes there with out a booked birthday can play and stay there for however lomg they want but they kick out people that hold a party there and spend a lot more $$ than the individual visits.
Good selection of items at decent prices. Make sure if you purchase a costume you make sure everything is in the bag before you leave as sometimes it is not
Awesome selection and friendly staff but we waited forever while staff prioritized people calling in from the people standing right in front of them.
The place was very helpful and had lots and lots of selection the sales girl was easy to deal with and very friendly it really is a One-Stop shop for all your party and event needs
Helpful staff. Good selection.
Not alot of Moana stuff
Not very organized at the till. Lots of talking to employees on head sets but not to the customers.
Again, I've never visited one of these stores
Everything you need or don't need! Love this store!
No complaints with the staff or store but extremely disappointed with the piñata It only took 1 weak, indirect hit to break it open. It was poorly made of 2 pieces of cardboard held together only by the tissue paper. This left a bunch of disappointed kids without a turn.
Great but expensive
Terrible customer service. Quite the array of products, but no employee willing to help you find what you are looking for. Management has done a terrible job of allocating tasks to employees (customers should be #1 I think....not stocking a candy container that's already 75% full), and a terrible job training them in friendly let alone useful customer service. The employees also seem perfectly at home to use highly offensive slurs in front of customers, without any regard for customers or for what constitutes politically correct language. Atrocious. Something needs to change.
Soo much stuff!!!
Friendly staff! Store could be cleaner but overall a great place for party favors
Lots of products, but didn't have what I wanted.
Overpriced but the only option in the city for last minute shoppers
Got pretty much everything we wanted for a birthday. Even though the place wasn't very busy it seemed quite unorganized when we got to the cashier. The person who seemed to be the manager or supervisor looked very frustrated and was cursing and complaining out loud which was very strange for a place that sees a lot of children come through!
Bought 5 balloons filled with helium yesterday and they all were on the floor the following morning....Never again! The service was very bad too ...so much for supporting small retailers...
Always always have what I'm.looking for I also find it too be incredibly reasonable in pricing for 95% of its items!! All in all I highly recommend also always has excellent customer service I always receive help and am greeted right upon arrival
Lots of goodies to buy
Kitchener location has a lot better deals and a lot more selections. But clean and easy to find
Lots of great stuff friendly staff
No staff available to help with the costume wall you are required to choose from!
This is a good size store similar to a dollar store but much better arranged and clean or organized. You feel welcomed as soon as you get in. Friendly staff, parking lot, and the location is within the commercial area here.
Cool place for celebrating supplies
Great selection
Slow customer service but good quality balloons
Very bad manner staff, not helpfull at all.
Found almost everything I was looking for
Always well stocked
They have almost everything you need. Great service.
Didn't explain to me clearly, very rude, still confused with the bill. One balloon already exploded on my way home. Could not talk to manager to complain because manager herself is rude. Shopped on September 5 in Burlington store. Very disappointed.if there is no star option, definitely choose no star.
So happy with the balloons and other random things we found here for our daughters birthday. Such a wide array of things in store for any party occasion. Will definitely be back! Thank you so much!
Customer service is very poor
I WAS VERY HAPPY WITH THE SERVICE AND THE HAPPY ATMOSPHERE AT PARTY CITY AND I WILL ABSOLUTELY RETURN.
Perfect place for party stuff, but it can be very busy specially in the weekend.
Pricey but there is a huge selection
Don't count on staff having any idea what's going on. Truly clueless.
Good variety of trinkets
Went here and spent way too much money, it's a good thing though. They had an endless selection and we are so looking forward to throwing the kids their party! Party on.
Nice clean but hard to locate thing Staff is always busy but friendly
Way to expensive outrageously
Everything you need for a party. Large selection for Halloween costumes
Good service alot to look at and buy
Poor customer service
One star because the balloon i had purchased had a hole and the girl was kind enough to give me another balloon, bigger and much more nice. One star because out of that HUGE store, only two people working. one was on the cash register and the other, god knows where. i was there for about 45 minutes for one balloon.. not a huge amount, just one. not only did i wait that long, some other ladies were waiting as well and the poor girl was handing cash all by herself. 3 people waiting for balloons, and about 10 people waiting in line to be checked out. one lady asked the other girl working in the store if she can come and help out, maaaaybe 10 minutes later she shows up. lovely store, but they really need more people working. or at least have an extra during rush hour. that was horrible to wait 45 minutes for one balloon.
It's our Grandson's 16th birthday on October 31st so I wanted to get plates, cups, napkins, tablecloth & decorations for this. They had a lot for girls Sweet 16th & in pink but nothing for boys so I selected orange plates & cups, found black napkins with 16 in gold & got a black tablecloth . I was able to get a banner where we can put the age on it. I also got a helium balloon in black but unfortunately it says Sweet 16 - Oh well. I hope he won't be offended. Friendly & helpful Staff. They need to carry party supplies for all age groups, especially 16 for boys. They also celebrate their 16th birthday.
Nice and clean, following protocols and has sanitizer at the door! Super helpful if you have questions and a pretty good stock supply.
A real rager.
Fantastic deals. Great staff. TONNES OF OPTIONS.
Walking into Party City was like approaching an amusement park for the first time ever. The atmosphere of this store is not only captivating but it will surely blow you away. The splash of colours is a great way to catch the customers eye at first glance. Party city will help you accomplish a fun and up beat lifestyle 24/7 so go check it out!
I went to the store on the November 10th, around 4-5pm and the employees that worked that afternoon were so unprofessional towards customers. Definitely not coming back.
I went back and they gave the mask never mind
A lot of people today low on Halloween costumes.
Expensive but the staff is very nice
Lots of selection
The clerk was great
Fun stuff, but lacking in customer service
I love that we have a location in the south that is easy to get to. The selection of stuff is consistent and well stocked. Except for seasonal; that is either feast or famine and I find a lot of the seasonal things to be over priced. I also think that they are understaffed. Usually 2 people working but both at the front and no one to help in the aisles.
Has everything for a party. Price might be a bit high but that's the premium you have to pay sometimes.
Very one dimensional depending on the current or upcoming holiday.
I found all decoration needed for the upcoming bridal shower of my daughter. Beautiful place.
Great selection...Balloons are a bit pricey.
Had what I needed, chocolate coins!
Both staff at cash were focusing on blowing up balloons and didn't come to check anyone out until there were 3 people waiting. If I had another choice for my needs that day I would have left.
I didn't think I would find what I needed but there was so much more stuff that I hadn't even thought of - it was great! I don't know how staff know where everything is because there has to be thousands of items in there, but they were really helpful.
Too expensive
Always has an awesome selection.
The best place gor all your party needs and then some
Wanted a package of balloons but it was missing one so they gave 50% off. Order was ready on time but tagged improperly so they couldn't find my order but they had everything I needed!
Curbside pickup is a nightmare with this place. They don't have a good system even though it's been over a year since the start of the pandemic.
Very good place
I want to thank "Steph" who helped us and went BEYOND good customer service...WAY beyond! Her welcome, friendliness and courtesy made our day and helped us IMMENSELY. Thank you Steph! Thank you very much! Great store to employ such good people. We will certainly recommend this store to all our friends.
Fun place to go for Halloween stuff and every day party stuff. I find the prices reasonable and good selection.
Took a really long time at the checkout counter, as the store gets busy during the evening hours on Friday. The balloon filling keeps the cashiers busy.
Lots of random stuff. Good for supplies for birthdays, showers, halloween, etc.
Anything u need, they have
They got the best stuff ever
I gave it one star because I was looking for Pumpkin carving kits and the website told me they had 40 IN STOCK at this location. I go there, there's only 3 and at the wrong price. I asked a staff member and she looked for more in the back. She came back and told me they had none. I suggested maybe they should talk to whoever runs the system that shows stock online as it's frustrating to drive somewhere for stock just to be told they're out. She told me it's because they're a new store. I'm pretty sure they've been there for at least a year as I bought my child's first bday party supplies there and he's almost two. Don't lie to costumers is all I ask or make the lies believable.
They came through for me on a tight timeline. Exceptional speed and service. These guys definitely deserve a 5 star ???????????????????? ????.
Great service
Prefer this one over the rest as it is set up with alot more space and they have more items then the other party citys
Good selection. Didn't know there was that many different party accessories.
Great selection, friendly helpful staff. Sadly were out of stock of what I was looking for
Great service, fun products
Needed more staff on the floor other than that very pleasant staff
Well organized, very clean, and very few shoppers
Friendly staff and they usually have everything we're looking for
Carries varieties of products to meet seasonal and festivals
You can find pretty much anything for any kind of party.
Had almost everything I needed for my daughters hello kitty themed birthday party.. a lot of the items were out of stock which was disappointing. Other than that the prices were very decent.
Priceey but,, fills the need
Lots of great party supplies!
Latex balloons don't last more than 24-36 hours. Asked the staff to fill them with a special compound that keeps them inflated for longer, but either they didn't put it in, put too little or it didn't work. Disappointed. Next time I'll go to a smaller store - balloons from others last up to a month (!). The staff was welcoming and nice.
Will never shop here again. I'm not one for leaving terrible reviews but I waited 2 weeks and am still upset so thought I'd pass this one on. I placed an order in store on a Wednesday for over $100 balloons to pickup on the Saturday at 11:30 a.m. I was assured at the time I ordered they would be ready. I arrived at the store at 12 to pickup my balloons to learn they hadn't started them yet. I complained to the manager who was so full of attitude just plain rude. She told me they were just too busy to make them. I asked about a refund or discount and was abruptly shut down with a stern "NOPE"and so I was forced to wait another 35 minutes for them to complete. Needless to say they were taking walk ins all morning and while I waited I chatted with other customers who had ordered their balloons online that day and were ready for pickup when they arrived. Terrible customer service from the manager and I will never shop there again.
Super organized very accommodating of your needs
Needed a few more staff on but they were working hard and doing a fantastic job.
Great selection and goid prices.
Had everything I wanted.
Expensive though alot of variety available
First time and it will be the last I would never forget this for my first son's birthday was looking for a balloon and they have a lot but when the saleswoman was looking for the first we choose she said they don't have it even for the second the third.... I was upset when the manager came he was also looking but unfortunately they don't ever know what they have or what is still available ????????????????????????
Love party city
Great place to grab party supplies!!!
Fun store, kinda pricey and the wait for check out it always long. Even when only 2 or 3 people in line
Nice and very helpful staff!
Good size store, found what I was looking for, just thought it's a bit over priced.
Great selection and staff was helpful.
Kids working at a snails place. Came to pick up a balloon order. Waited for 20 minutes for the very flustered employees to recognize they should stop working on filling balloon orders and serve the 8+ deep line of people waiting to pick up. Couldn’t find my order- after going through all the filled orders I found mine but they put the wrong order name/number on it and wouldn’t release it until my wife’s credit card number was verified over the phone. A 5-10 minute errand took nearly an hour....
Fun place for sure and can get a lot of ideas.
Lots of party supplies, poor balloon ordering system.
It was really crowded, no social distancing put in place, I didn't see any hand sanitizer by the entrance. The piñatas were out of reach and most employees were busy blowing up balloons behind the counter. The lady who worked there started walking away from us real fast when I started walking towards her. The checkput line was super crowded and barely moving so we left.
I ordered bunch of balloons over the phone because of covid.. and I trusted the sales person. I gave her a pastel color theme, told her it was for an adult birthday and clearly stated No unicorns please. When I went in to pick it up, the balloons looked like it was for a 5 year olds birthday and there was a unicorn balloon. I could not believe she heard NOTHING I said. I was very disappointed with the service.
Sales associate Elizabeth was fantastic! She put together my gender reveal box of balloons without me finding out the sex of the baby! She did a great job and overall amazing customer service! She even wrote me a sweet note congratulating my family and I! Thanks so much Elizabeth and party city for making our day special! :)
Lots of Christmas items, good prices but greatly understaffed.
Worst employees, so rude and not helpful whatsoever. I’ve worked in customer service for other 10 years and that was embarrassing to go through. If you don’t like people or aren’t willing to actually help someone then don’t work that in that industry. Won’t go back there
Staff care more about getting out on time than helping customers. Young lady, Cass I think her name was. Was more concerned about her leaving in 2 mins than helping me. Learn what customer service is about and do your job.
Lots of great ideas for a party
Was quite busy on Friday evening and a few shelves looked understocked. One comment is the large and extra large balloon numbers loose air quickly within 1-2 days. Wish there was a better way to prevent this.
Nice people. Good service. Prices too high. Go to the dollar store.
I was looking for a specific item and was told they had a shipment in the back but couldn't get it. I know about retail and I know there are packing slips in with the orders that can tell where items are. I was willing to wait but the manager said come back tomorrow. We were not able to. I felt like they could have done more.
What's not to like? They have everything
Great choices.
The worst service ever. It took almost one hour to inflate 16 balloons. This is incredible, no respect for customer’s time
The staffs are friendly and have different variety of party stuffs.
Large and well stocked. My kid has to go in
Lots of kool party stuff. Great prices.
I needed a costume that was not put out on the floor yet. The person working there went out of her way to search in the backroom. It took awhile...many many boxes later....she found exactly what I needed! I l was very happy that she took the time to do this for me.
Friendly and helpful staff, absolutely awesome selection for any theme ( or no theme) party you will throw!!!!
Excellent service. The store had everything I needed for my wife's surprise retirement party and the store items were very reasonably priced.
Truly helpful staff.
This store is wonderful. We were looking for nice looking disposable plates and silverware for a wedding reception. This store has so many choices to choose from. They have various colors but the ones that caught our eye were the ones that looked like fine China. We will definitely be visiting here again.
Finally found a pumpkin carving kit.
Friendly approachable staff, clean and bright store with lots of room to shop. I have to be careful spending too much time there, or my paycheque is gone! Even if you're on a budget, it's a good choice. I found cheaper things for my kids birthday party than the dollar store!
Went in for helium balloons for a birthday party. Was amazed with the selection and reasonable prices. Helpful service would recommend this store.
Great store very clean.
No help on the floor day before Halloween they only have one cashier with a huge line. A careless employee not wanting to help anyone. And was rude cause it was her last day. Was in line up for way to long . Come on staff your store better this is terrible customer service and we don’t all have endless amount of time here