Reviews of Enterprise Rent-A-Car (Costumes)

Sifu Stephane Patenaude

Friendly staff and always professional

ScarCrazy A.C.

This location has gone above and beyond to help me out while I've been in need of a car- even making unusual situations workable to get me into a rental. The boss Micheal is a stand up guy that's made my life exceptionally easier. Easy 5 stars

Eric Parsons

Easy in and easy out they are the best folks.

Jason Councillor

Non-review, was just picking someone up

De Marillac St. Arnaud

24 hour availability. Typically picks you up within 10 mins.

Liam Coombes

I had gone through an insurance claim and needed a truck in a pinch this location didn't have one at the time but still managed to find me one. my insurance company canceled my rental without notifying me but Enterprise took it into there hands and potentially saved me $100s of overage charges! great on all fronts, clean, great covid precautions, willing to help with anything couldnt be happier with the service!!!

Tanya Dube

Hands down the best customer service I have ever received! I use them all the time and Brittany and Nathan always go above and beyond! Thanks for everything guys!

Doug Randall

Just when you make the mistake of DEPENDING ON A BUSINESS they fail you. I needed to get to TORONTO, but ENTERPRISE CAN'T HELP, they might as well shut down all together.

Matt Kasper

Brittany went out of her way to help streamline my travels when my flight arrived late. She was very accommodating and saved me from having to crash at a hotel for the night.

Marge Simpson

Easy rental here.

Maggie Graves

Friendly staff, extremely helpful and fast. Excellent selection of vehicles. I won't rent from anywhere else.

Barb Jenkins

Great young men happy to serve with a smile (under their masks)

Melanie In Saskatchewan

They had exactly what I needed, when I needed it. They picked me up at my home and treated me like family. An experience I wont forget and look forward to next time!

Linda Dopson

Okay, I have used their services a few times now. Tried a "cheaper" avenue a few years ago and soon had a fresh lesson in "getting what you pay for." This time, we chose Enterprise again. The only reason they don't get a 5-star is because the first vehicle, while a lovely ride, was not up to their usual standards. I hesitated to complain, not wanting to be one of those people. It was a very busy time for me, not a vacation, and I thought that I didn't have time to negotiate and run back into Brockville to get a new rental. However, when I did place a complaint, the next day I was called. I was offered a new vehicle (a pretty sweet one!), and a significant discount on my bill. The new car was brought to me, an apology was issued, and a further discount was offered on my next rental. I think I shall change my rating back to a 5 from a 4 because we all make errors, overlooking things unintentionally. It impressed me how quickly they took responsibility and made restitution. Over and above, I think. See you soon, Enterprise Brockville, Ontario. Thank-you.

Guy Tessier

Our go to car rental company. Often were upgraded, cars are clean and well serviced. Staff if helpful and always pleasant. Very professional.

Britney White

Typically I have no issues with renting a vehicle but unfortunately because of a few factors I was unable to rent a truck, which is what I really required. I was given the option of a minivan or a cargo van and the employee was really nice and gave me a bit of a discount for the inconvenience. I feel like I should have been notified before I had arrived the day to pick it up as I could have arranged another option. It did end up working out, I was able to accomplish what I needed to do using the minivan, however a better heads up would have been better.

Linda Nastuk

awesome

Tony Ttiger555

Top notch service .

Natacha Kennington

Didn't have a vehicle when we went to pick it up. Was called 40 mins later to drive back and no snow brush in vehicle in winter.

Rajat Kumar Lehal

Great service

Rodolfo Santo

Great overall service well trained staff clean dependable cars

Samantha Metcalfe

Mike at Brockville Enterprise gets all of the stars! He is amazing. Easily the best customer service experience I have had this year. He was directive and gave solutions to our predicament. Courteous and kind, an asset employee for sure. Thanks for getting us where we needed to be before "delivery" Mike!

Brodie Church

The current team at this branch impresses me; they work hard to exceed client expectations. Who would have thought that renting a car can be both comfortable and fun? I continue to recommend Enterprise Brockville.

Don Michael Vickers

Friendly staff, always has me prepared for drives from Fort Frances to Thunder Bay

James

Very pleasant, staff went above what was expected. Can’t remember the guys name we dealt with but he was helpful and got us the the best bang for our buck. Would definitely do business here again.

Tina Vee

Best prices around. I will take a train from Toronto to Brockville and rent from here instead of renting and driving from Toronto. It's way way cheaper to do this.

Kelly McKelly

The manager busts out all his options here to make his customers happy. I would know, because I've rented here more than 25 times at least. They have a great selection of SUV's and trucks.

Duncan Rawlinson

I was here the other day. The young lady behind the computer had zero interest in helping with the problem I had with my rental return. She basically couldn't care less. It was a terrible experience and I won't be back here.

y d

Rented a Kia Soul this past weekend from friday-monday staff was great and super friendly and welcoming, did the walk around to check for any damage before taking the car and pointed out a scratch on rear of the drivers side he said okay and didn't do much, which then i asked if he didn't have to take a picture of the damage and the guy said that they already have it in the system. I had no doubt and believed him. Everything was great till i dropped the car back on monday and during the return check was told that the scratch was not on record, I told Michael that it was there during the check with the other guy, he called him to ask, and the guy said that he never saw the scratch which Michael replied "I believe you". I understand that you would believe your co-worker, but i have never felt so wronged in my life. I also "BELIEVED" that guy during the check and i'm sure if you have proper CCTV you would see me asking about the scratch since it was right at the front of the store! Thank god I paid for the damage waiver and ended up not having to pay for the scratch but what if i didn't? And i'm sure now that it will stay on file that i was the cause of the damage which is just infuriating. Not that i wont ever use Enterprise again because that is like the only rental in the area but i will NEVER TRUST them again and will take my own pictures/videos of the car myself.

Jean-Francois Quesnel

Wait can be quite long as they have limited staff. They have good cars which are well maintained, pricing is resonable, but definetly not cheap. Location is small and un assuming, but with only 3 chairs it is far from welcoming.

Mabel Selleck

I am very happy with their service very friendly and accommodating.

Perry Robinson

Experience picking the car up was as to be expected. Excellent customer service. Vehicle was ready and clean as promised. No complaints. Hopefully it will be the same when I drop the vehicle off in a week.

Kayla Woods

Good experience renting a car for a long drive across Ontario. The vehicle I drove was great and the staff were very accommodating! Alexus was super helpful and friendly, give her a call for your rental needs. Thanks Brockville Enterprise!

Rebecca Mcfarlane

Friendly and knowledgeable staff. Helped us out with a rental for 3 weeks after our car was stolen.

Natasha Vadsariya

Good experience renting car here. Staff is very helpful. I recommend car renting from here.

Shane Brisson

The branch manager Michael went out of his way to accommodate us.

Andrew Makram

I had a very good experience at Brockville Enterprise. Booking online was convenient and the car was exactly what I requested. Michael was very helpful and courteous, I had to request an earlier pickup time and he was able to arrange the car pickup on time in spite of the short notice. Would definitely recommend.

Andrew Mallory

DO NOT TRUST THIS BRANCH-TAKE PICTURES OF EVERY INCH. Have used enterprises at other locations without issue. After a car accident this location not only made the situation more difficult, was unprepared (leading to us taking more trips to the location than we did with the rental car), and then upon return they approved the car with a "thank you for taking such great care of it" before then claiming significant damages in order to scam us/our insurance. Make sure you take pictures of every inch upon taking and returning the car and do not trust the approval of the workers. Thank you enterprise for making a stressful situation more stressful.

Freda Adams

Friendly Management, Clean Car

Phil Mccord

I have dealt with Enterprise Brockville at least 20 times and have found them to be very professional and respectful. I would and will continue to deal with them ongoing.

Devon Perrin

Was "on the top" of their list to call when they got a car in for a week before I stopped calling them. Still haven't heard back...

J. Colleen Byers

With an accident happening on Dec. 11, 2019, it was very bad timing. My insurance car rental allowance ran out christmas Eve. Enterprise was the hero to step up too the plate and help me out. They were able to extend the coverage enough to allow me to return home from the holidays. And then were able to supply me with a more affordable vehicle until my vehicle was repaired. Fabulous job Enterprise, your my guys now!!

CanadianHick DPSO

Very friendly staff I have used them several times without issue through my insurance company. They will drop off or pickup if need be. I would highly recommend

Adam Wigdor

Best staff and rental place in town!

Bill Pearce

Super professional and personable staff. The only group I will rent from. Kudos to your team .

Michael Cameron

Do not carry enough vehicles. Often sold out

Marc-Andre Michon

The staff at Enterprise in Fort Frances are great. Nathan treats everybody like a friend, and never hesitates to go the extra mile to provide an excellent experience. Thank you!

Travis Nurse

Very nice people and they helped so much

Joyce Grant

Excellent service above and beyond.

Azhar Cajee

No cars to rent, locals say they never have cars.

Glen George

Excellent staff and nice vehicle -they pick you up

Double AA Ron

The staff were courteous, helpful, and efficient. Pretty cheery for the time of day too! No complaints at all.

Jean-Marie Ribeyre

I deal with Enterprise Brockville during my car was being fixed after a collision. They did a great job. Cole and Michael are very nice persons, reliable and very helpful. Congrats!

David Haynes

Great place to rent a car great customer service will definitely go back again

Michael Giard

The manager Michael was extremely professional and charming and I will absolutely rent from here again. That man certainly knows how to run a business and take care of his customers!

Brandon Duvall

they make it quick and easy and the staff are very friendly and help full

KatGrl S Bouchard

Great team of professionals help you with everything. The vehicle select was quite nice ad well.

Kelly Gregory

Always great customer service.

Shaun Briggs

Service is the best I have ever had. Thank you enterprise

Tony Morgan

Best service.