Here we offer you all the feddbacks of real people who know the products and services of Canadian Tire (Costumes) in the area close to Brockville (Canada).
As of day the business receives a score of 3.9 stars over 5 and the rating was based on 127 reviews.
As you can see its rating is quite high, and it's founded on a very large number of opinions, so we can conclude that the assessment is quite credible. If many people have bothered to rate when they've done well with the service, it works.
As you know, we don't usually stop to set evaluations when these are good and we usually do it only if we have had a problem or issue...
This Costumes belongs to the category of Department store.
Very nice place to shopping!!
I didn't manage to get her name but there's a short middle-aged woman was a manager at this particular location. I've never seen someone be so rude and mean and demeaning to a new hire, she also turned around and was extremely rude to me because she thought I was a different customer. Honestly she is just miserable, really ruined my experience. It's sad to see a person behave that way. I'll avoid the location of I am able to shop elsewhere. Otherwise service was fine, and the location is average for a Canadian Tire.
Friendly staff very helpful and knowledgable
perfect!
Store is under Renovations. Product being moved and hard to find some products. Will be better when renovations are complete.
Brockville store has been an absolute mess since ownership changed last year. Aisles blocked by half unpacked product, TVs on high volume blasting ads all over the place, frequent loud announcements playing from overhead speakers. Used to love this store but now avoid it. Very unfortunate.
Never answer the phone. Why have a customer service if you dont answer the call
Very friendly staff! Love shopping here!
Pretty standard for a Canadian Tire store. Prices are inexplicably more expensive than similar stores along the Trans Canada. If you can afford to wait hit one of the other locations. If you live here then.... well sorry.
Everyone so friendly and helpful!
Automotive maintenance at a fair price.
Very slow.
The garage was able to fit me in at the last minute, which really helped me out. The times I'd been there since have been okay, but there are never staff available in the store if you need help.
Wow the best service I've ever had hands down! It was moving day and my car was accidentally injured while trying to change my tired over with a friend. I called Canadian tire and Allen Y answered and I explained it was an emergency. He was fully booked and still said come right away and I'll fit you in. They even fixed my exaust leak after asking me. Thanks Allen and his team! I will be getting them to change my tired back in the winter! Cheers boys!
I like it
New ownership, just not a fan of the Corral Style lines for the cashiers.
Love this place always good deals and friendly stuff
Good products and good service. The only complaint is that their prices are higher than the competition.
Good service
Such slow service...but people were friendly..
Very helpful staff
The staff is helpful and very friendly. They really impressed me!
I stopped in there to buy coolers for an event and the customer service was excellent. I was in and out in under 15 minutes and they had to scour the store to find the ones that I was looking for! Thank you!!!
Unprofessional staff goofing around in front of cuatomers, heavy metal music playing on radio. Not the most pleasant experience.
Canadian Tire employees made sure my kayak wasn't roadkill! I just had a really great experience at The Brockville Canadian Tire. I bought a kayak online from my home and then drove 2 hours to the store to pick it up. I also needed to buy all the accessories, car rack etc... The customer service counter had my kayak ready when I arrived. Two very kind and patient employees brought it out to my car for me. They're not supposed to lift the kayak onto to the car but helped me lift it on because I was on my own and there was no way I could do it myself. The car department helped me get the right rack for my car. The regular racks for my car are over $150 ???? but they helped me fine an universal alternative kit that was less then half the price ????. The outdoor department helped me get a kayak safety kit. Then when I couldn't find a paddle I liked, the employee checked all the other Canadian Tires and went over the pros and cons of the available paddles that best suited me... SO helpful and saved me a lot of time. To top if off, a lovely local Brockville resident named Cole helped me tie everything down. So amazing because I've never had to tie down anything on my roof and if I did it wrong my new kayak would have been road kill. THANKS COLE????
Lots of stuff that is hard to find. Sales staff are few and far between.
Great service
Called the store to confirm something was in stock (it said 2 were available online). Woman was quite rude but told me yes, 2 were in stock. It was a hard to find item, so I drove the hour to pick it up immediately only to be told that the item sold out 2 weeks prior. Such a waste of time - especially since I called in advance!! And worst experience on the phone.
Has some decent gear for the outdoors
Bathrooms were inspected well by both myself and husband ????????
What is with Canadian Tire and Theo lack of customer service. Ask for somthing anf they point and walk away. It a company wide problem at every location.must be a lot of unhappy employees. They seem to views questions or directions as a nuscience. Cone down from the top. Bad management.
Was double billed for an item. Is in another city than where I live, they won't acknowledge the mistake. Poor taste
Canadian tire Prescott has untrained staff. Management is a joke. Told me my truck was obsolete. I had to travel an hour to Cornwall Canadian tire. Cornwall Canadian tire checked the stock in Prescott ,on the computer they even call Prescott gave him part numbers they have lots of parts in stock for my truck I didn't have to travel an hour ! Prescott and prices on sale won't be on sale when you go up to the front cash you have to argue and argue and argue . just stay away from this store!
Slow service,, empty shelves. Would not accept American money. This store has really declined - such a bummer as I used to really like visiting. Drive down the road to the Walmart
Brockville CT. Won't be going to this store ever again. ???? Trump stuff? Really. So sad.
Great store
Overall good experience, except their ridiculous online order pickup policy which does not allow my husband to pick up items I have ordered if I happen to not put his name on the order. Even called into the store to ask to add him to the order for pickup, gave them the order number and Mastercard information but they still would not add it.
Cashier was very helpful
This review is just to do with the Party City aisle/section. The staff were so sweet and amazing but I paid $50 for helium balloons that didn’t even last 24 hours. Not happy because in the past it’s lasted over a week from other Party City’s.
Open! And, reasonably staffed for a COVID-Saturday Afternoon. Arrows in some aisles, randomly... seemed to confuse people. Only one guy on auto parts with a line-up of folks needing serious help. So, I opted for the handy budget-brand headlight instead of waiting for him/someone to open the locked showcase containing better high price bulbs. Just wondering how much lost sales balances with $taff cost vs. locked $howcase vs potential for $tolen bulbs? If Cdn Tire insists on locking up product without having staff... I might as well go to a real auto shop like NAPA?
Friendly people
good store but not so good staff
If you're carrying a bag they will make you leave it with them or search it as you leave. What am I going to steal?? A bike??
Good small town Canadian Tire.
Good store, friendly, helpful staff.
Excellent place to shop
Super fast service!
Canadian Tire is such a wonderful joy to visit as the family owned and operated business they take such Pride to make sure that their customers are fully satisfied and if they don't suit your needs they will bend over backwards to please you
i will never shop at this canadian tire again. i was treated extremely poorly by Lynn, she was incredibly rude and sassy with me, and she has ruined my entire experience of that canadian tire. very disappointed.
Had all the fishing bait needed
Staff was great. Couldn't find the toy my son wanted and the staff member called back to get it. Going to have a happy 4 year old!
It's a mall with a car garage
The garage tried to rip me off. Avoid the garage, they will try to sell you stuff/service that you don't need probably because they work on commission. Always get a second opinion, I did and there was nothing wrong with my car.
Incredible service employees would go out of their way help me find what I need it if I needed explanation how the product worked they knew what they were talking about
They never barter on clearance items... they should! Its a massive area that they could use for new items!!! Lots of associates but never around when you need one, that is a pity. Only go because of sentimentality.
For the frightful situation when you lose some wheel bolts and need a replacement set on a Sunday... A miraculous save.
Very helpful
Can't thank the Automotive department enough very pleasant to deal with ..fixed my car and on the road in less than an hour
Funny i.by this at different store Canadian tire prices Much .low be wear not all stores same price
Very polite employees. Great experience ????
Great service. In and out very quickly.
The water filling machine has been down for a month. Really. Did you even call someone? A month...
Excellent
Their curbside pick up is awesome. Very quick!
Actually broke down and went in the Canadian Tire and they help me out. They have everything you need as they are Canadian Tire and a bit around for a long time. Love Canadian Tire
One of my favorite stores
Very helpful staff!
Friendly staff, has a wide array of products and good prices. The products are of good quality and last long.
Great store
Well stocked, but the line up at the cashier was way too long.
Dishonest or incapable auto service. I recently left my Toyota Yaris at Canadian Tire in Brockville to have my winter tires put on. They called me and said three of my tire pressure sensors were seized. They would have to break them to change my tires. They offered to replace them at $140 each. I told them I had my tires changed a few months earlier without issue. Unable to believe them, I told them to stop all work and I picked up my car. I brought my Yaris to the Toyota dealership and they changed my tires with no issue whatsoever. No mention of 'seized' tire pressure sensors. This is not the first time I brought my car to Canadian Tire and they called me to say they were having issues and there would be additional expenses. I feel like a fool for bringing my car to Canadian Tire for so long and paying extra fees. I don't think there's any explanation for this. Too bad. I'm taking the time to write this so that other people don't get duped by this garage.
(Translated) This particular site sell all kinds of items for the home in general. (Original) Este sitio en particular venden todo tipo de artículos para el hogar en general.
Always love this Canadian tire. It's a nice size
Great, large store. Has everything you need.
Bought a high quality canadian flag here on sale. Staff was friendly enough.
I enjoy the shopping experience with very courteous people that always give me the attention l need. Wonderful time expending the money.
Top notch auto service. They have the cheapest oil changes around, and are always willing to go the extra mile.
Everything I need every time!
Service is unbeatable.
The place is to small
Lots if products good deals friendlystaff
Great Canadian store with great product for Canadians. The garden center has now the summer clearance sale. Great deals on plants but they will not last long.
Our van had a flat tire on the westbound 401 on Sunday and we had to stay at Brockville overnight. Being the closest Canadian Tire, we left the car there so that it could be fixed early on Monday. Got a text message from CT at 7:30 am mentioning van will be looked after and someone will advise. In 45 minutes got a call from Service Advisor (Scott) mentioning the wheel replacement will take 30 minutes however front left control arm was not safe to drive with especially all the way back to Toronto. Gave me a good price and time of 12 pm in the afternoon. Got a call from Scott at 11:52 am mentioning van was ready with completed repairs. Went over to pay and say thank you. Well done Scott and team CT @ Brockville. God Bless! :)
excellent selection
Store needs to be inspected for its exits during emergencies like a fire or explosion. Like a maze to get out of this store. Never going back. Haven't been to a Canadian Tire that does anything reasonable for its customers. Everything is always a hassle.
It has everthing!
Service centre was very helpful. I had a slow leak in a tire and they put off lunch to help me out.
They have good product's in automotive and outdoor use. They have a good bike selection as well and some home care items. Overall a more general store besides automotive.
Some great bargains ..
Store not well organized.
Great freindly place
Great sales. Friendly staff. Always well stocked but the multiple TVs all over playing different infomercials on a 60 second repeat is too much disorganized noise for me. I would have loved to browse but had to get out of there. I actually wished for the typical muzak. I think I must be getting old ????
Great promotions
By "Pickup hours till 5" they mean the staff is at the clocked out at 5..
Only dislike is the cssh area..
Good products and sales.
Excellent service!
Good service sometimes.service centra
Hard to get help here
Had what my car needed. No problem finding what I needed.
Always good
Went to automotive desk asked for rear axle seal.for my blazer .I didn't know what there suppose to look like.it was not til I had the axle out that he sold me the pinion seal..o.i asked the clerk how uch gear does it take hesays 1..no it's 2 3/4 liters.and of course covid lock down the next day..I tried to go online to get the proper things I need but the we site shows me trailer axle seals when I put my blazer in the search .so I had to drive my truck home with no oil in it what's the point putting in oil when the seal is no goof.and I've been with out a vehicle since then.thank you clerk at automotive desk.
The store was dirty, the outside seasonal area was very untidy and messy and unkempt. The cashier that served me was arrogant and certainly not friendly.
It was groovy and totes ma goats. Copy 10 4
Smaller than many Canadian tires it suits the area. One helpful employee and one very gruff one was my only exposure ???? sitting on the fence
My husband and I stopped by yesterday on our way home from Kingston, and so glad we did! They have a huge in store clearance section where we managed to get a fireplace and a snowblower. The customer service was excellent and everyone we talked to was glad to help. One man that helped us (assuming its the manager?) answered all of our questions and was very pleasant. It's true when they say a smile goes a long way!
Great they have everything you need
Too long of a wait at line up for cashier. Only had 2 on.
Great small town Canadian Tire. Some of everything you may need.
Friendly staff. Best fishing section of all Canadian tires.
They had what I needed for reasonable money.
Diabolical check out process.
Customer service here went above and beyond my expectations! The team member that helped me was so understanding of my unique circumstances. They solved all of my problems, and provided relevant suggestions. I hope this whole team is recognized! I would recommend this location, and look forward to returning. In addition, The Party City balloon section is always a treat!
I Received Speedy Service.
Always love a trip to the CT!
I go so often I should work there
Well stocked, had everything that I was looking for.
Hard to find employees hard to find what you want... Im exhausted after trying to find 1 storage bin... Sigh
Always a mess in the aisle
Good and spacious but to might some of the attendance were hardly around . Some of them were stocking shelves and when they had to put stuff away they blocked the way.
Nice store.
I just started working there as a cashier,, the staff are very helpful and friendly, management is awesome
Terrible service on product return. Dealt with the General Manager of the store who was dismissive and unwilling to assist on return of a low value genuine Canadian Tire branded product. Lack of customer service is appalling.
Wonderful establishment, very well organized. Was there today August 19th 2020 counting inventory the employees were very helpful with each task @ hand
Checked out the tool section, great prices and sales.
Wonderful improvements to the Brockville store now that the new owner has come onboard. Highly recommend choosing them over a US chain. Support local, shop Canadian!
I personally love our Canadian Tire store. They usually have everything you need and if they don't then ask them if they can order what you want. No hurting for asking.
Canadian tire has the largest selection and best price (if you shop the flyer sales). Brooks bearing will price match CT. Motomaster batteries are the best vehicle batteries in town (for the price), and with a 3,4,5yr replacement warranty. They will test your other battery for free to see if you need a battery or not. Canadian Tire is pet friendly so you can walk your dogs indoors while you shop! They continue to be held back by their unreliable system for ordering out of stock items into the store. We waited many months, and staff strung us along with moving deadlines. The new store layout is also physically harder to see down/navigate as more aisles are perpendicular.
Alright selection. Lots of employees at cash registers, no lineups.
Awesome place, all in one place...
Great staff
Canadian Tire doesn't have the selection it once did . But l'm glad they are still in business
I like this place because I want to get a job here
very crowded with stuff,but always have what I need!
This is a great Canadian Tire store.
Travelling from Montreal to Toronto on a Sunday afternoon when I got a flat. :/ No auto repair shops were open on a Sunday. Stayed at a local hotel and made my way over to this nearby Canadian Tire. The team was more than accommodating (even though it was a busy Monday morning). As it turned out, tire replaced (due to large hole) and back on the road Monday morning. Again, a great team at this CT! Cheers!
It's open to in store shopping again thankfully. Very clean and helpful staff.
I can't believe the store closes at 7pm. Wow. So much for shopping after work .
Super helpful staff
Extremely rude and not at all helpful staff. Need to retrain or hire some new people.
Good service, friendly people, but the store felt a little dated. Like walking into the 90's, just a bit.
Just went in to get a gift card but do not like lining like cattle to the slaughterhouse- wish they would go back to the old way- waited way too long in the line
Not a bad selection of items. Parking is fine, lots of space and the snow is usually cleaned well enough to get around. Never used the mechanics there, so I can't provide a review on my experience with them. The staff are usually helpful although sometimes they will just give you directions as to which aisle you need to look in and don't try to help you any further. The store can have good deals once in awhile although I find you can buy items for cheaper elsewhere. The bike selection is terrible and the quality of bikes is hardly worth the money, too many mechanical issues to fix after using the bike for a short period of time.
Not a fan on how hard it is to find someone to help with tools that are locked in cages. Nor am I happy with what they have done to the exit of the store.
Typical. Sale prices are just marked down to regular prices any more... better shopping at Amazon.
Ordered a socket online. Waited for 4 days, no email to pickup. I went to the parking lot and asked the runner if I could pick it up. He took my last name and went into the store, he came back and told me it'd be ready in a few hours. I then called the store and spoke to a "manager" advised her i live 20 minutes out of town, she said there was no way to pull the order early, even though they did 2 weeks previous for me.... So I drove to tsc which is about 5 minutes away... And boom I get the email that my CT order is ready... I go back... Pick up my order.. Get home and the socket is the wrong size... Worst experience ever... They are so u organized it's unreal..
Bought some of the premier infinity paint(VERY happy with the product) on sale and ended up needing a few more cans. Went back and the gentleman in paint advised me the sale was off but he remembered me buying the other cans so he gave me the sale price anyways!
It is the ‘Old Style’ of Canadian Tire Store. It could do with a makeover. However the staff are friendly, helpful and available.
(Translated) nice place (Original) مكان جميل
They robbed me
This place hires CROOKS! I brought my truck in and it was making noise they said steady bearing is falling apart they change it cost me $391 for parts and labor. I leave still makes same noise was a loose u joint. I went back service manager and store manager said we replaced what was wrong. so they take me into shop to talk to the mechanic. I grab my steady bearing off his counter it was in perfect condition. nothing wrong with it. he had to cut it off! but then they say after wasting my time and money on something that was not broken is ill give you half your money back. Don't worry I have a lawyer and all the evidence on what they did video and audio of them acting like they know something. If corporate Canadian Tire reads this and wants my info ill gladly send you the videos and proof of your useless employees in this matter. and for the slob behind the service counter F U
It's a Canadian tire fair size
Place to buy car parts just don't ask for help
Friendly Staff. Great prices in the Clearance Areas. Quality products.
Service is questionable?
was just there yesterday looking for a tin of roof patch tar and i was there for over 25minutes looking for it .not a single employees around just a mystery shopper that wasnt any help..i had a leak on my roof and really didnt have the extra time to spare..i would give zero stars but had to give it one to leave a review . next time i will be going to home depot
My car broke down just outside of town and brought it here. Unfortunately the service centre is closed on Sundays but they were quick to get it diagnosed and repaired early Monday. The service was great. I also browsed the store and found a lot of things I don't normally find in other Canadian Tires. Mostly knick knack and impulse buy things but it was nice to see.
Easy to find what I was looking for web site included what isles it was in .helpful staff .friendly cashiers .
Well maintained store with friendly staff
Pretty standard Canadian tire with all the Canadian tire things
Store is well organized, enough cashier open to handle flow. Wash Room Clean
Always friendly and helpful
It was ok... I found the aisles very cluttered, I had a very hard time walking up and down a lot of aisles with a service dog, and my disability with my leg.
Got skates but they didint help
DONT STOP HERE!!! We were travelling through from Cornwall to Toronto when I notice my tire light came in my car. we stopped at Canadian tire and they were two guys standing in the garage my son asked them if they can look at my tire they replied “go across the parking lot and put air in your tire yourself”. We couldn’t find the self-serve tire machine I went into the store later and complained to the parts manager. He put air in my tire. We got back to Toronto to find out there was a nail in my tire. We could have gotten into a bad accident on the 401. LAZY USELSS WORKERS!!!
I found the store to be very disorganized and cluttery today.
They keep alot of stock on the shelves and variety. Could do more with Atv dept and RV shelves. Missing basic stuff like RV bumper caps. And Atv dept has almost nothing considering many Atv riders in this area. Eg Boots, Gloves and basic Atv parts, Eg mirrors phone, Gps holders storage compartments for racks. Just basic stuff. Do this and you get 5 stars.
Good, helpful for finding a product.
Very hard to maneuver a shopping cart due to products in the isles
Always a great experience. Staff friendly and knowledgeable about the items in the store.
Great service in every department. The bathroom was vulgar.
This store has greatly deteriorated under its new owner: (1) Store no longer accepts used oil for recycling. This is outrageous for a company that sells so much oil. (2) Store evidently terminated all the previous owner's staff - new staff is far less knowledgeable. (3) Store has few staff on floor to answer questions -frequently have to search to find someone. (4) Store very rarely has sufficient cashiers - leading to frequent long checkout lines.. (5) Store distrusts us: they prohibit backpacks in store -must be checked at counter). I've been a long-time CTC customer, but I avoid this store and shop at others.
In garage. Super .fast and friendly service
Hate the way they set up their check out lines
Quite busy but got through checkout quickly
Manager was really helpful when we came back due to wrong parts given to us. Thanks!
It's ok
Not so common in a Canadian Tire so it has to be said. Got great assistance from the staff here. Available, friendly and smart, they were very caring and listening helped me find the right solution for my problem. Plus it was really fast and cheap solution
Great store a varity of things you might need
Really good service
Great Canadian Tire for a small community
Okay for general hardware, warranty can be finicky and layout is a bit confusing.
I always have to stop by the Canadian Tire in Brockville when I am home. I remember going there as a young lad and buying my first set of ratchet wrenches for my first car.
Newly renovated
Always find what I'm looking for and their garage has been reliable. The store has a nice atmosphere and staff are friendly.
Can't exchange something that doesn't work
Good CT store, friendly staff
Always lots of selection
Nice store, lots of stuff. Staff was friendly and attentive.
Love my CT
Went to get my tires torqued and was seen pretty much right away. The guy at the counter was very friendly, polite and chatty.
People are pretty helpful if youre searching for something
new store Grand opening Very friendly staff
Canadian tire Brooks said I need new bearings for my Nissan when I went down there to get my breaks done. He also said I might not make it home to NORTH Battleford sk. I took the risk and drove it there anyway. I then went to NAPA to get the bearings witch where better and cheaper then CANADAIN tire and took my Nissan to my friend Bow who is a certified mechanic for 30 years and said there is nothing wrong with my Bearings . THANKS CANADIAN TIRE FOR THE STRESS AND WAISTING MY TIME AND MONEY.
Good customer service from cashiers, can be difficult locating sales items (not on shelves)
great service.
Nice
Order was ready when I arrived. Gast in and out.
Still love Canadian Tire
Quick service, awesome employees :)
This store is a mess. New owners have really junked it up. Hopefully it helps with business. I do like that they have started selling minnows.
Always clean, and very easy to locate things.
Have you seen the new sports fishing and hunting area? The carving are amazing
Staff was very helpful, but had to wait some time for them to show up in the sports department, even after asking at customer service department.
Canadian tire is really a hit or miss experience. I enjoy browsing through their large amount of goods and when they have a sale, it's a real sale. Though a few things could be improved like the selection of items or lack there of. Also their credit card salesmen are a big put off and I have always wanted to leave after an encounter with them. Their help services are really good, but their cashiers are unfriendly. I went to buy pipefitting pieces to build a home project and the cashier kept asking me if I knew what I was doing buying these items and giving me strange looks, I almost went somewhere else.
Reliable for what's needed
Went in for an oil change. Super helpfull staff. Appreciated the honesty and help with choices! Will be back for sure!
Mechanics are great.
Great place for great goodies with knowledge staff
Very slow going through cashier, every visit there has only been one lane open.
Typical Cdn Tire, good and bad ????
Love the coffee
They have online only and it doesn't show any of the clearance items that make this store worth going to . Can't call to buy , the rep outside was ignorant as well . The cashiers are very polite so I will leave that complement. However I now have to go to Walmart to get a TV. Your rep outside is rude. When I asked if I could find out about clearance tvs he said .. try back next week on Tues possibly... lost my business for good and I've spent quite a few 1000 bucks here this year alone...
Staff helpful at locating small items in abundantly stocked displays.
Just an ok Canadian Tire. Not a ton of selection but good enough for basics
My experiences at this Canadian Tire have been so great! The staff were so willing to help. The staff were also friendly and professional I was impressed. Just an example; I wanted a car stereo, I asked at the parts counter expecting an answer of "they are in isle 23" or "I don't know, I work the parts counter". However, he came around from behind the parts counter and took me to the stereos! And he even had the key with him.
Check my back pack? Not again.
Friendly ppl clean always well stocked
Always a great place to shop!!
Honor their price matching
Being handicapped I shopped online, verified they had it In store and arranged to pick it up at front desk. Paid in advance with credit card, son picked it up. Excellent service!
CT always have everything.
This location loses two stars because two days before Christmas, only two out of six cashiers are open. Trust me, it’s not any better during other busy periods. Otherwise, it has decent selection for a smaller-sized CT store and often has the sale products I’m looking for.
Very good service for the most part. Some staff issues. I still give the Franchise owners credit for a great job of meeting client needs.
This store could be awesome, if you didn't have to chase staff down every time you go there. No one ever seems to want to help you out.
fantastic services
(Translated) Tiretastic (Original) Tiretastic
Been here many times and is always the worst service in the parts counter. They will ignore you until you straight out beg for help. Better off going to parts source or drive to Prescott to get real service.
Go their every year to get my fishing license and gear. I have not had a bad experience yet. The staff their knows there stuff and they seem to hire a lot of students in the summer. There garden/outdoor stuff is always in good supply, you can always get things like pesticide for your plants and they always have stuff on for low prices in the walkways.
This place sells stuff you didn't even know you wanted. The size and floor plan can be bit daunting, but the staff are friendly and very helpful. Decent prices and selection.
I'm giving this canadian tire a 5 star rating because of the great service they did and the outlook of the store and the amount of things they have to offer. The mechanic shop is another story but for the staff and the place… keep it up team.. You are doing great…..
Very difficult to find anyone who actually works there to provide assistance.
Purchased a almost 300 dollar item on sunday. Money has been taken from my account but it's now Wednesday and I'm still waiting. 300 dollar item and I'm still waiting Can actually talk to anyone I hated Canadian tire before now its absolutely terrible to get anything here at any canadian tire store in Canada they are all the same.
Happy with what I needed. The boys really helped me with my tires thank's
Good experience. Helpful staff, got what I needed ????
Very poor customer service. Asked an associate to find a product, he didn't come back. Went to a supervisor who brushed us off. Try harder!
Didn't have stock on sale items I was after
Great discounts
Great place. I rated it one star as a joke and forgot about it.
Exactly as expected. The layout is good, the products are the typical Canadian tire products so you know what you are getting. The clearance section is handy. I wouldn’t use the automotive shop but that’s expected across the board for all Canadian tires so I didn’t dock a star for it. Garage issues not reflected in the rating and reasons not to use any Canadian tire’s garage: Automotive issues at this Canadian tire include: -oil change where oil was not added to the car after draining it. Noticed when they brought the car home so I filled it myself -when fixing Prescott CT’s alignment job they got rid of the pull but the steering wheel wasn’t centred (I specifically mentioned that I wanted it straight) Prescott Canadian tire: -went in with a slight pull to the right in a new to me car but the steering wheel was straight. Left with a heavy pull and the steering wheel about 1/8 turn crooked -my mom’s car left here without oil after an oil change, I noticed that it sounded odd when she pulled in (I was living there at the Cambridge Canadian Tire: -went in for an alignment, a bolt sheered off so they didn’t do the work but charged me anyways. They told me that it was safe to drive but right after merging onto the highway my wheel started wobbling horribly. In general it’s a great store but an awful garage. If you understand this you won’t be disappointed.
Well stocked. Helpful staff
Excellent experience. Service was great.
I got a flat tire on the 401 20 min away from Brockville. I called them to see if they were open since it was a "holiday". They were and they got all my info so that everything would be ready for when we would arrive. Their service was quick and efficient. They even let me bring in my dog to the waiting room since it was so hot out today. Thank you for all your help today, you have no idea how much we appreciate it.
Good variety
Got what I needed, the cashier very friendly.
Great prices on the tools I needed
Is very pleasant staff
Very knowledgeable and friendly staff.
Good selection. Store layout could be more user friendly.
No one around to help, only one cashier working waited forever to buy 1 thing
Easy to exchange or return items. Nice and patient with costumers!
Great Black Friday sales
This summer I witnessed a female employee who worked on the automotive desk talk negatively to a customer. Well, the same person just did the same thing to me. This is not acceptable in any business. The employee may be good on the computer but she has no people skills. She needs further training in this area.
Great service
Ordered 2 spark plugs around 3:45PM yesterday(Monday), store conveniently posted they received my order AFTER I first left this review(5:55PM), which I'm now editing, at 6:03PM 3 minutes after close. This email indicated I would not be charged until my order had been processed and it was not an official receipt, I was in fact charged the full amount yesterday well before receiving even THAT email. Now 4PM the following day still no ready for pickup email and I'm nervous if I cancel I will be in battle to refund the money I shouldn't have been charged yet. Will shop with Amazon from now on. Takes the same amount of time anyways. Its Wednesday now at 3PM. Still no word. Thanks for the 1-800 number but no thanks. Just the damn spark plugs please.
The new gun and hunting section is great
Always enjoy going to Canadian Tire, so much to choose from and if I need help ya just got to take the time to find an employee and they almost always put me in the right direction. ...
Under redesign but looking great
When I go In to buy a product no one around for assistance and if i find someone little to no knowledge where product is
Worst customer service of all time. I had to beg to get someone to help me. Absolutely terrible.
Did not enjoy the NEW CTC. Store is confusing and a mess and no one around to help.
Thier staff were a really helpful.
Did not automotive light bulb or fuse
Friendly staff
Good staff easy to find everything
Great selection. Good size store.
Good selection of tools
Always something to buy
Helpful staff,great Christmas selection,
Super
New lay out to the store asked service clerk for help very knowledgeable in and out with all I needed
Cashier wasn't too friendly when we checked out. Unfortunately must have been a bad day for her.
Great selection. Easy to maneuver aisles.
Found what I needed was treated well by staff
The renovations that were just completed have made for a much more efficient and enjoyable experience.
Things are so inexpensive here.
No good
I have equipped my entire contracting business on 50-70% deals that Canadian tire offers regularly. To the point I stopped shopping on Amazon so much, and that's saying something... ????
There is no easy way to exit the building if you haven't bought something.
Terrible in store customer service. Online shows store stock get to the store and its a different story. Happened on more than 1 occasion
blue light sale and paid 1/3 of the price for the tool i came to the store to buy..right place right time i guess...friendly staff ,and always clean and shiny up in this tool tower
Had what I was looking for but only staff i saw there were at the till. Very hard for me to get customer assistance.
Had what I needed and quick help from staff members.
The staff usually know about the products and if they do not, they usually manage to find some one who does.
We like go here to but there are no stories like that here either.
About as helpful as a hole in a rubber boot
Assistant manager is A1. Great to help when needed. Not enough staff on the floor to serve customers.
Was very successful in this visit.
It's like all typical small town locations. I can spend hours wondering around Canadian Tire anywhere. Will always give a great rating for CT.
I ordered on line, got an email told me to pick up the next day. I drove into the parking lot with my order number. Someone came out took my number brought me my stuff. Very friendly man! He put it in my back seat. Easy Peasy! Thank you Canadian Tire Staff❤❤❤
Nice clean store. Small but well stocked. Friendly and helpful staff
I took my vehicle in to the automotive department asking for a diagnosis so that I could have my new to me used car repaired. I was told I needed an oil change, so paid to have a diagnosis and then an oil change. The following day I still had the same issues, so I brought the car back. They charged me again to have the car diagnosed. I explained I had already paid the previous day and they had not fixed the problem, However they were adamant I needed to pay another $65 for a new diagnosis. They told me my car was safe as I had a trip planned that day to Toronto. Needless to say, I barely made it to Toronto. When I arrived in Toronto I found a mechanic here, they diagnosed the problem, without charging me to do so, and actually repaired my vehicle. I do not recommend this Canadian Tire store AT ALL! I find it extremely in poor taste having to pay to diagnose my problem each and every time I have one if I am going to have the work done there. Customer service is horrible, no professionalism, and the mechanics are subpar
A good Canadian tire over all. Staff seemed a bit short handed as I had to look for someone to help me. Once I did find someone they were very courteous and very helpful.
I went to get new tires put on a few weeks back. I was told by a service tech that my old tires are no good and they would dispose of them for me. I told them no because I was going to sell them (didn't fit on my new car). He did not have my old tires put in my car and then said he forgot when I asked about them. He apologized and I retrieved them from the garage with the assistance of a nice young guy. I ended up selling them for $60/tire as they were still in great shape (barely any kms on them). I would have been out $240 if I listened to this tech.
Great new remodeled store fantastic service In the automotive department Alan and Scott are great
Crazy from Covid.....nice staff
Friendly and helpful staff. Stop what ever there doing to help you find what you need. Clean and ready for Christmas shoppers.
Had everything that I needed.
My husband was gifted by our daughters and their husbands a beautiful Napoleon barbecue for a birthday present from your Brockville Canadian Tire store. Since they live in Toronto they made arrangements through Canadian Tire to have the barbecue delivered. Somehow the delivery never happened so my son-in-law Pat spoke to the manager, Gabrielle. My husband and I arrived to pick up the barbecue and Gabrielle was there to help us. She had ironed out the delivery debacle with Pat and helped us retrieve our barbecue. She was so awesome (and Pat thought so too) and I felt like I really mattered as a customer. She and a helper loaded up our barbecue and wished my husband a happy birthday. That’s wonderful customer service. Thank you Gabrielle!
Spending lots of money on tires. On sale,great.
Didn't have what I was looking for but did his best to find it!! Very friendly and helpful!!!
I appreciate that they recommended a much cheaper option for my purchase.
Quick in and out. Somewhat knowledgeable staff
Good people
Came in to get 2 tires put on. Told about a half hour....here I sit and car not even in garage yet. 1 customer service rep at counter handling 4 customers in line....from garage window, I see 3 hoists not in use... Might want to staff garage area a bit better.
Service was extremely slow, stood at checkout for a good ten minutes more than once. Very disappointing in Brooks Alberta
Very helpful staff. Had a blow out on the 401. Stopped in first thing in the morning. New tire had to be shipped in. Arrived early afternoon and on our way home by 3pm.
Worst place to go... Canadian Tire? What about this corporation is about Canadians. Never able to get help, and ignorant people.
Great discount section. Always friendly staff and willing to help. I love Brockville!
Great sales on literally all the time. Somethings not on sale? Wait 3 months tops! The crew are always ready to lend a hand as well.
Employee's were helpful locating seasonal items such as Christmas decorations. Though there was an issue locating inventory in the warehouse.
fantastic store staff extremely helpful and friendly and pleasant
Had exactly the plant pots that I needed and it was a speedy checkout.
Really like their sporting goods section now
This is quite possibly one of your best CT Stores I have ever shopped in. Friendly staff and a very friendly layout for customers. The clearance and as is section is something I've never seen before in a CT. Great deals to be had! I also ran into the GM of the store Jerry. He was very helpful and intuitive. Great guy! Great store! Great experience!
Very slow in automotive got back breaks done sold me wrong breaks waited 4/12 HOURS FOR NEW PARTS TO COME INDIDNT EVEN GIVE DISCOUNT
For a small city Canadian Tire it provides the variety normally seen in a larger city and the amount of product in the clearance sections get me every time. I bought an oscillating tool for $40.00 that works great! Nuff said
On Monday, My wife and I had a flat tire on the 416 and couldn’t continue our journey on the space saver spare tire, we tried 4 different places on route, with no luck because of the tire size we needed. A quick call to your svc department and Dave answered and said he had the correct size, and to come in right away and they could do it while we wait!! Originally I was only going to replace the one tire and decided to have all 4 replaced. I work in the automotive industry for over 42 years and know the stresses that come with the business, on Monday Dave (& Mathew, The Technician) were able to provide an exceptional experience and allowed us to continue our vacation travel plans in less than a couple of hours. Thanks again to these two great employees who understand what customer service is all about! Bernie & Ursula
Provided with the incorrect cabin filter for my car. I measured it before I left the store and told him it was a bit too large. I was told it was the correct one. 30 minute round trip for nothing.
Bought a set of dishes and one bowl was broken...not sure what to do....called twice and no one answered the phone
It's getting better.
Same old.....when I did find Staff and asked for a product....walkie talkies...was sent to the wrong place...twice!
No one available for service
Store policy regarding status cards requires updating. CT is required by law to accept status cards, the information is required by CT as part of exemption, staff not collecting info on behalf of company as required. Employee stated I was responsible to complete info. I not employee of CT, I do not need the info CT needs it, CT employee responsible to collect on behalf of CT. Brockville, Ontario location.
Great staff!
High prices, poor quality and misleading sale prices...they're Canadian though...lol
Today automotive was plenty helpful They have lots of oil, filters, tires I like to use the 5w 30 mobile 1 extended. Its expensive but it says its good for over 20000km .
Horrible customer service except for one lady..Kathy...the rest were either rude or incompetent or both. I'm glad it's not my regular Can Tire store as I would be bald from pulling my hair out from frustration.
Great Store with lots of selections on items. Staff were very helpful. Great Sales on kids toys.
My favourite store. They have a great selection of products. They are a store that is an asset to their community.
Great store ... the new cash line up could disappear does not make sense and crowded and awkward if your buying big items
One of my favorite places to shop for a long time. I usually find what I'm looking for & usually shop in the housewares, garden, hardware or kitchen sections. They often have good sales on in their flyer, especially at Black Friday, X-mas, Fathers Day, & Canada Day periods. U can shop C Tire online too & choose to pick up at the store for free. New owners have taken over in the last few yrs & have totally reorganized all the departments to make it even better than it was for the most part. Time will tell how that goes. I enjoy looking at the hot sales items in the bins in the aisles, as near the cashes. I have a craving for the different flavoured Vortman wafer cookies they keep up there, but also I was told they no longer carry the Frank's chip peanuts---those were addictive! The staff is always great too. One thing though I have never liked about C Tire stores on general is the smell of rubber tires & chlorine that hits u when u walk into the entrance.
Just finished renovation and looks great, unfortunately nothing is where it is listed to be from their online inventory.! Staff member was very helpful in helping find what I was looking for. Very disappointing that they removed the firearms as that was usually what drew me into the store resulting in more shopping ????♂️
I always have a good experience when I deal with sylvia at Canadian tire in brooks. She is always cheerful, polite, and very helpful.
A mixed review. I purchased a boxed tool from here but when I went to assemble I discovered it had been opened already. I kicked myself for not checking when I was in the store. The parts were mostly just placed back in without taking care and I found loose parts in a sandwich bag. I was not impressed. They accepted my return without issue (give them a 5 on this) but really it should never been restocked this way. I love Canadian Tire but I will be a little more vigilant in ensuring I'm not getting used/opened by someone else first before I buy.
Rubbish store. Empty and confusing, shelves were devoid of goods and options.
If they where only the same hurry to serve you as they are to close. Was filling up 3 jugs of water 10 mins before closing would only let 1 would of had enough time I'll be heading to red basket from now on. Thanks
Found what I needed . Efficient cashier
Gets better and better each time I go in
No problems with this store!
I was travelling when my car broke down late on a Saturday night and Dustin and Reice went completely out of thier way to find me parts on a SUNDAY and get me on my way again. These guys are exceptional and reccomend anyone that needs any auto services to come see these professional fine gentlemen. Great job guys !!!!!
Awesome
On a road trip from Niagara Falls to New Brunswick. Battery died. Techs at the store stepped up to help us out, and never made it feel like we were an inconvenience. Fantastic staff in the auto service department. Back on the road sooner than we anticipated. Thank you so much!
Slow service for automotive
Loved it
I’d like to give a huge thank you to Rene and Nick from Brockville. Thank you for looking into stock amounts as well as helping us load driveway sealant( super hot day!). I was very displeased as many other visits from a Sharon who was on cash and now maybe in the paint area. She is not customer friendly. She was very rude with out current visit when I asked for help with finding a cart for driveway sealer and when I asked she told me they would not bring me a cart .So glad we had nick come to the call and even offered to help load after buying the product- he was absolutely amazing! Very thankful for the two men who helped us out! Great job Nick for helping us load all the buckets in the heat- we thank you so much! I give the guys a 5 star... Sharon a 0.
Called all morning no answer drive 40 min to get there than trying to find someone in hunting and fishing was impossible. Finally get some help and they had no idea about products. Ammo cabinets wide open guess it's to help yourself cause the people in they department have no idea on anything in that section. Last time I'll go to this location which is a shame cause they have good section just not trained staff for customer service !
Great store! Very neat and tidy! Organized! And they have a wonderful clearance/As-Is section! The managers are super kind and very helpful!
Excellent
good deal on chest waders
Quick oil change and had them look at another issue. Not charged for the other issue so huge shout out to the friendly staff
Always attentive and knowlegable staff.
Friendly helpful staff
Carries a little of everything not just a tire store appliances housewares sporting goods and more
Known quantity. You know what to expect
Found every thing easy to layout other than cashieŕ layout
Shop there all the time
Got a great deal on a Petennial. ???? Always stop at the Brockville store when we are in the area... So well organized, clean and fun to explore. Great store that has great selections and deals! ❤????????
Always has what you need, night not be the best product but has what you need in a pinch
Staff is very good here. Very helpful and friendly. Re. Auto department. Very surprised to find that they do not install the car starters they sell in their store. They also don't change the battery in key fobs.
Other than charging outrageous prices...the staff are fantastic!!
The checkout line sucks
Don't like being hearded like cattle forcing you to exit in one area only. If I'm not mistaken, it's also ileagal to keep a commercial exit door locked as this store does over by there automotive entrance/exit door. I prefer to shop in stores that are more accessible, like the beautiful Canadian Tire store in Kemptville. Yes I realize the game is to keep you in the store longer so you're more likely to buy more and also all the impulse items available to you while you wait in line, because of course there's always a shortage of cashiers. Gotta luv that outdated marketing.
Quick and friendly service going through the check out line is always a pleasure. It definitely makes the whole experience a better one. ????
Staff were very polite and knew exactly what I was looking for.
Love staff, quick to help with any issues you got or need help with. Great customer service ????
Very good!!
Great place and great service
Nace place for sports suplce
Found articles we wanted
The lady that helped me was wonderful. But the cashier that ran us through had a sour attitude.
Great, they even have tires
Raincheck is worth nothing they don't call when the item is in they don't tell you they're only good for 30 days plus when I went to get the item the first time it said there were two online before I went, got the raincheck and checked online and went a few times still two online none at store. They have items but won't let you have it after the 30 days at regular price. Zero stars
Two staff on the floor extremely long waits for assistance.
Great sales
Good service, easy to navigate
Always great deals here staff know there products
I'm absolutely in awe of this wonderful store. Not only did we get what we were looking for but ended up purchasing a few other things that we didn't realize we needed! Very friendly and helpful staff. Wish we had one of these in the states!
I had a minor hardware problem with my motorcycle while parked near the store. Luigi, one of the mechanics, came out to assist me and asked for nothing in return. One of the best examples of true customer service I've seen in a long time. Thank you.
Lots of items little pricey
Typical medium sized can tire store
It had what I needed
Staff magically disappear when a customer enters.
Seems to be a little short on help some times,other than that things were excellent.
Great service and support when we get our vehicles worked on!! Keegan and staff put customers first every time!
All Hunting tags . Good to go
Great place, customer service is excellent. Sucks if they don't have what you're looking for, though, because you still have to wait in the checkout line just the leave the store.
Big store lots of amazing products
Brockville location. Limited staffing in most areas. Clearance bin had broken open bags of foo
Nice place and friendly
Product in stock, efficient staff
Very quick and organised place
Canadian Tire is a good place to get automotive parts and things that you need for your home it has a quite a variety of things you can use in everyday life.
Love it
Either you cannot get near the auto desk because of endless waiting or you write a couple of hours off to get an estimate on auto repairs only to find they are ALWAYS way more expensive then anyone else. I dont even bother wasting my time at Canadian Tire any more .
Check your orders before you leave the parking lot. They gave us the wrong item and there is nothing they can do about it until the store reopens fully. I understand it is a crazy time we live in, I can wait, that is not a problem. Just letting others know to verify before you leave just to avoid the hassle. Even if they just put the bag in your trunk, double check all of it. Making sure product numbers match up. That is my fault for not verifying until I got home. I thought a switch would be easy.
Did not have what I wanted would take for days to get my battery the guy was not very helpful
We've had two flats in the past month since getting our new tires here. Both flats were installation errors as they were not sealed properly. Don't get or change your tires here unless you want massive inconvenience.
Very helpful staff and large selection of products.
Store is currently on an upgrade. Helpful staff regardless of what is going on.
very good place
They have a weird thing where you have to stay behind a line at the queue at checkout
This place has everything!
They always have what I'm looking for. Lol
For vehicle repair, this is where I go first.
They've reconfigured the exit so if you need to exit without buying anything you're almost trapped in the store! It's awful now!
If you thinking od going in canadian tire garage you better think twice. You want to be safe in your car don't go there
Pretty nice for a CT
Using the Canadian tire website, I entered my postal code and it pulled up my local store, how many are in stock and the exact aisle my product was in. The store is so well played out that it's super easy to find your item as well.
Lousy service, decent selection if you can find it yourself.
Hi I want to say thank you so much for providing a air conditioner that I desperately so needed. And your employees .I deal with health issues so thanks so much It means so much. That yo people provided what i needed in a crisis circumstances .thanks Peter meaney hi I just would like to add .a friend had a bad experience with ATV tcl tv .this is not about Canadian tire store it's about tcl tv and any other products from tcl I hope the manager can read this if they sell tcl tv etc my friend had a terrible experience there is no service here in Canada so spread the word do not buy tcl TVs and just warning people to not buy this product tcl let's put tcl out of business spread the word go on Facebook Instagram etc thanks
It was great at the new Canadian tire store
It has its ups and downs. Ups is that there are some extremely helpful employees that truly care about customer service. Downs about the brooks store is that it RARELY has the products in the flyers. I often have to travel to medicine hat to get the products on sale in the flyer.
Love Canadian tire!
Nicely laid out store. Needed something not kept on sales floor. Kind of painful getting someone to locate it but the guy was very helpful in getting the large box loaded on a trolley and to cash.
Stock numbers are constantly not up to date with their website. Call ahead and get the person on the phone to get the item into their hands before making a drive to pick something up. Pretty unreliable have had this happen on multiple occasions. Store is really starting to look dated compared to the newer canadian tire stores. Aisles tend to be congested and messy. New cash design is awful no flow to it forces everyone into a single long line.
Well organized and asociates are helpful when available. ????
Staff not answering phones. Waiting 4 minutes for some one pick up the phone.
The lady at automotive counter was kinda mean and not to helpful. She was rude when I ask a basic question and then huffed when I asked a follow up question. Then the next customer came up and she did the same. Both myself and the other customer left without getting what we needed. This happened today. Would not advise anyone to go through with that.
They had the bulb I was looking for
We bought an item 2 weeks ago and saw that it was on sale starting today in the Boxing Week flyer. We were unable to get the rebate on our item because this store only honours returns during the first 7 days. We drove to another Canadian Tire store out of town and we were able to get the $150 rebate without a problem. Shouldn't all Canadian Tire stores have the same policy about items that come on sale? Needless to say, we will not be doing business in the Brockville location.
Al and Luigi went above and beyond to make sure I got the right tires on my car last month and Luigi has installed two performance exhaust systems for me in the last few years on my Mustangs, everytyhing was lined up straight and centered perfectly both times. Thanks guys.
What a mess they are remodeling but when completed looking forward to the change be pacint it will come
The shopping experience could have been much better. Problem was these incredibly annoying "ATTENTION CUSTOMERS... ATTENTION CUSTOMERS" announcements every few minutes. I couldn't get out of there fast enough.
Staff had to get 2 items out of the cabinet on sale for someone else waiting. I was standing there and said I'd like 2 items as well. He said, my hands are full. I was shocked and so was the other 6 customers standing in the isle.
Beware of sale discount trap. Check walmart and amazon.ca to know the actual price
As well as buying all kinds of small things here I have also purchased big ticket items from the hunting and fishing department. The staff were always polite and knowledgeable. Unlike some other Canadian Tire franchises I did not have to line up at the cash for 20 minutes to check out.
This is the only place in town where they let your dog come into the store on leash and the staff are so awesome about having Mouse & I together in their store you're always happy to see her thank you very much Brooks Canadian Tire
Lots of stuff packed into this location.
Good service
Bring back the gun department We as a community are so limited already, bring us back an affordable option and a great reason to continue shopping with you!!!
Rob was very helpful at the service desk with a great attitude. Appointment was on schedule and I was in and out in a short time. A great first experience at this location.
They changed the layout and trap customers in unless you go through the main line even if your not buying anything
Went to renew fishing license system was down