Reviews of Harry Rosen (Costumes)

Trip Mania

Good selections and very helpful staffs. Well organized and easy to find what I was looking for.

Tantrik Ramkali

Excellent and help full stuff.

Dan Desroches

Unworthy of the price. I don't care who you are or what you do, a 1000 dollar price tag on shoes is a joke. Get over yourself Harry.

Paul Andrew Rossi

A Vancouver classic, service and attention to detail are extremely personalized. I am slowly updating my wardrobe and this store is always one of my stops. ⭐⭐⭐⭐⭐

Carlos Warwarick

Love this place. Inexpensive designer stuff

Gurkaran Thiara

Reza H provided great service and customer experience. Would highly recommend.

Mike Cheung

Good service, good selection. Staff are honest which I appreciate

Ed Dino

Love this store. Excellent layout and so many brands to choose from. Excellent service here and Alex has been awesome to work with.

Hao Wang

Good

J R

Yes

Andy Moore

Leona Lam (clothing advisor) is an absolute rockstar. I was trying to find something suitable for my wedding in two weeks - she had several options waiting for me upon arrival, and by the end we had nailed an outfit that looks and feels great, and was within what I wanted to spend. I'd definitely go back and see her for future needs. I usually despise shopping and she made it super enjoyable. Thanks Leona!!

Dale Detzler

Top shelf. 5 STARS. Carrie is fashion aficionado!

Alan Rae

Bring your cheque book

James Mc

Bought a few custom made Munro suits. Fit is great, service awesome. The GM Jared handled my email inquiry directly. Choosing between quality and price can be a tough decision for a new suit, I feel like I got both!

Alexander G. Tsakumis

Top notch service, excellent selection and meticulous attention to detail. The made-to-measure program is second to none.

Ty Tran

Bought a few of my suits here. The staff were patient and made me look like a star feeling like a million bucks. Great service. Lots of cool clothes but it's definitely for expensive tastes.

Joshua Fang

Great service, great products and great people. My dad has been shopping here for over 30 years and I will most likely be doing the same

Sam Zong

Came here to shop for a tuxedo and although I didn’t end up buying one, I have to give a shout out to the sales rep Matthew B for spending so much time explaining details, carefully taking my measurements & putting together options for me to try on. Really great experience & I recommend anyone shopping for a tuxedo here to find Matthew to help them out!

J C

(Translated) The return policy is disgusting. To do a price match, I was told that I had to return it first, and then buy it again before I could do a price match. We went all the way back to fetch the clothes and brought them over-brand-new clothes, all the labels and invoices were there, but they were not refunded. We said that we just want to do a price match and do not want to return the goods. The white old man wearing glasses said that he must return the goods before he can do a price match. ...But you don't give us a refund...Doesn't you treat the customer as a human being? Such a rude clerk has brought many negative effects to this mall. The ball is over. Train your sales staff well. (Original) 退换货政策超恶心。 去做price match，被告知得先退掉，再买一次才能给做price match。我们就千里迢迢回去取了衣服带过来——崭新的衣服，标签、发票全都在，结果却不给退。我们说，我们只是想做price match，并不想退货。戴眼镜的白人老头店员说，必须先退货才能做price match。 ……可你又不给我们退……这不明摆着的不把顾客当人看吗？ 这么粗鲁的店员，给这个商场带去了多少负面效应。球球了，好好培训一下你们的店员吧。

Junior Karl

They carry luxuries brands

Alex Kroeger

I went into this store today to purchase a new Canada Goose jacket for myself. The saleswoman was very short with me, and, when going to the stock room to find the right jacket in my size, took so long that my girlfriend and I began to wonder if she was coming back at all. When she finally returned, she said they don't have what I was looking for. As a compromise, I asked if I could just try on a different colour in my size that was on the rack instead. She refused to remove the security cable that runs through the arm, saying that it was, and I quote, "impossible to remove.", with a tone that I implied I wasn't worth her time, and probably couldn't afford it, anyways. She proceeded to then half-heartedly suggest a few other jackets adjacent to the one I was inquiring about, seemingly at random, completely disregarding the criteria I had described to her moments earlier. I said thanks, and we left to go look for my jacket elsewhere. Unfortunately, no other stores at Pacific Centre had the jacket I was looking for, so we returned to Harry Rosen about 45 minutes later just to try on the one that was my size with the security cable, and were greeted by another saleswoman who was, again, very short with us. "Did you forget? We don't have that one in your size." Was literally her greeting. "This is from the last season. It is last year's style. We cannot order one for you." (Which seemed like unusual, as it was, and is, currently available on the Harry Rosen website for order.). She repeatedly brought up problems with the purchase, without making any sort of an effort to suggest any solutions or to even once apologize for the inconvenience. Again, she spoke with a tone that reeked of superiority and pretension. It was almost as if she was trying to talk me out of buying it so I wouldn't have to waste any more of her time. I don't expect the world of retail employees, but they could at least just be polite, make some sort of an effort with a prospective sale. Even if they can't procure the jacket I was looking for, had I been treated well and had a good experience, I would have certainly returned for the restock next season. Now I'll be taking my business elsewhere.

Kirby Marshall

Prompt, efficient service.

Byron Sheardown

Shopping at Harry Rosen is a pleasure. Like enjoying rich chocolate, fine food or that first evening glass of Grand Marnier with an old friend. Luxurious clothing. No pressure from the salesperson. I’ve shopped with Dan for nearly two decades. He knows what I like and notifies me if something comes in. Courteous and professional beyond words. Highly recommend checking them out and ask for Dan in the Vancouver Pacific centre. Mall location.

Mehran Kiai

Had the pleasure of meeting the clothing Advisor, Mr. Saeed Esmaeilioun. He was immensely profession, courteous, helpful and knowledgeable. Thank you Saeed for making my shopping experience a real pleasure. I highly recommend Saeed without reservation.

Mike Bolton

From the moment I walked in the door, I felt valued as a customer. Carrie was exceptionally fun, genuine, and helpful. She really took responsibility for finding me a solution I'd be happy with. I was shopping for a suit for my wedding, so it made a big difference to me.

Andrew Wang

After shopping around at numerous stores, the service provided by Enos at Harry Rosen blew me away. Enos quickly gained my trust by showcasing his attention to detail, professionalism, and knowledge of clothes. He consistently gave me great fashion advice with the sizing of the suit, design, and colors. I was always provided with multiple options to pick from, and Enos made me feel confident in my decided choices. I went with a custom-tailored Atelier Munro suit, and James, the manager, came out to help do my measurements. James was also highly professional, and I was very impressed with his attention to detail. I always have trouble getting the right suit jacket right since I have such a broad build, but he noticed right away without even me mentioning this issue. I can highly recommend anyone looking for a suit or any other formal garments to ask for Enos. I was completely blown away from this experience as it was a day and night difference with the service Harry Rosen provided compared to other suit stores. I will, without a doubt, come back to Harry Rosen for all of my future needs.

Andy Kainth

Excellent service from Dwayne....I was impressed at his knowledge of fashion and his ability to make the shopping experience wonderful.....he made me feel pretty.

winnie wu

Sale associate was very judgmental at Vancouver Pacific Centre Harry Rosen. Went in and asked one of the sales associate if he could show us any leather jackets for my partner. He took one look at us and said “there’s nothing for you guys”. He went on to “try” to show us couple of jackets but it felt extremely demeaning. I felt so humiliated by the whole experience. Will choose to visit elsewhere for better service.

Siavash Khallaghi

I was there the day before Christmas. The store manager helped me get a very nice winter jacket. This is the best thing that I own.

Luke Y

Great experience at Harry Rosen and with clothing advisor Enos Lu. I went in to go purchase a suit and was a bit nervous going in as I wanted my space and did not want to get bombarded by associates asking how I was doing. I was provided my space and when I needed help someone was there. Enos helped me find a suit to my specifications and brought the perfect one for me. The price was right and the quality of the suit was very good. Enos was able to get the fittings done in a timely manner and I was in and out of the store in less than 45minutes. Enos’ personality and attitude was great all around and was super easy to talk to him. Definitely recommend anyone coming in to go find Enos! He was extremely helpful and answered any questions I had.

Sean Gao

I have been shopping with Carrie for a little over a year now. She always went the extra mile to help me with my purchases. I really appreciate the fact that she helped me choose a nice T shirt and ordered in the right size and sent to me without me going into the store. I thought this was excellent service. Thank you!

J Phagura

Before I went to Harry Rosen, I would also go to private Tailors for my suits. As soon as I was introduced to Moe Akbari, I saw a notable difference in the attention to detail and overall quality in my suits. After several suits now, I will never shop with anyone but him. For both professional and casual wear, I would absolutely recommend working with Moe. Polite, fashionable and conscientious, Moe is easily the single reason that I am a Harry Rosen Client! Thank you, Moe!

Danny Ferreira

Superb customer service

Yuri Yoon

I'm not a big spender, but I was moving up in my career and I wanted to look into some entry-level brand-name suits. I want to thank Dan Miller for taking the time to help me find a quality suit that worked with my budget. I ended up getting a Samuelsohn suit in the winter and was very happy with the fit, colour, and quality. I contacted Dan again in the summer and bought a Z-Zegna suit. I'm definitely not a regular Harry Rosen customer, but there are promotions throughout the year where you can get a deal on those entry-level luxury brands. If you're on a budget like me, it helps to do some research on your end and know what you're looking for; I'm sure your salesperson will be very helpful and not pressure you into buying something you don't need.

Sima Jamali

Based on previous experience I think Harry Rosen have a good selection but the service is terrible here. we went there today to buy a pair of pants and after describing what we are looking for, the sales associate welcoming us in persian brought us a pair. my husband tried it on but we were hesitating and didn't feel like it's what we want. the SA noticing our hesitation got obviously frustrated and literally told us that's it and acted like we should go out of the store. I will not step in the store anymore as I literally feel harassed.

Lovely Day

I went into this store on Fri Dec 8 after work to see if they had something my dad would enjoy as a holiday gift. I've purchased numerous gifts from this location over the years, a few of which were Fred Perry polo shirts for Christmas. I asked a shorter, dark-haired sales associate with an underbite and lisp - standing in the middle of the store doing nothing - if there were any polo shirts available. He answered, "No, it's winter". Ok. Any chance you still carry Fred Perry? "No, it's not high-end enough for us." Well, I guess that’s one way of saying ‘Go away, you’re not wanted here.’ As I was getting ready to walk away from him, he continued on with his condescension asking "Why do you want a polo shirt? Does he live in Arizona?" I told him it was for my dad and it's what he likes to wear, but was this necessary? Who needs this kind of grief over a polo shirt?? What the heck is this guy's problem? You sell shirts for a living, you're no better than the teenager working at Urban Behaviour, get over yourself.

Sphere King

HR used to be known for exceptional service (visited Pacific store), but apparently those days are long gone. Harry would be ashamed of what's left of his legacy... Larry what are you doing? Do your father's standards no longer matter?

Saba Ni

We had a phenomenal experience shopping today and Dwayne was great at giving us a world class experience with our list of demands last minute! Thank you Dwayne :)

Gurpal Singh

If you are fan of big brands like Armani gucci hugo tod and canali then Harry rosen is for you.

Terence Yee

Harry Rosen's main focus is high-end, designer, classical tailoring, and sportswear. The Ermenegildo Zegna across the hall flanking the entrance to Holt Renfrew is part of Harry's (correct me if I'm wrong). Its products target middle-aged men, professionals, and men who don't know how to dress themselves. The young crowd will prefer Holt's more ostentatious offering, while Harry's attracts the more reserved. Sales associates are generally helpful in giving advice and good customer service—you're never short on people greeting you. Staff is diverse, and not Asian-centric like other luxury retailers. When I think Harry Rosen, I think "meh..." Nothing extraordinary, and wouldn't be my first choice when I shop but it's a solid store that serves its target customers.

Kurt Routley

I have been shopping at Harry Rosen for a little over 10 years. I have primarily been working with Corry Hau at the Oakridge and Pacific Centre locations. She has been an incredible help, makes great suggestions and finds good deals for me that work with my wardrobe and budget, even pushing me to try something new on occasion. She has curated most of my closet over the past few years. Keep up the great work!

김수위밍

(Translated) 在 11 月 17 号 ， 我 在 这个 商店 先付 376.60 加 币 订 了 parajumpers 羽绒服 0.22 号 又 花 了 剩下 的 1129.80 加 币 收到 了 东西 。150.006.4 加 块 的 羽绒服。 但是 羽绒服 的 帽子 上 没有 一个 扣子 ， 所以我 在 23 号 申请 了 交换。 之后 的 11 月 29 号 我 收到 了 比 之前 还要 瑕疵 的 产品 ， 他们 给 了 我 没有 黄色 的 绳子 ， 没有 带扣 ， 还 没有 标签 的 产品。 好像 是 谁 穿过 的。 他们 是 在 轻视 不太 会 说 英语 的 亚洲人 吗？ 真 让人 生气。 I ordered Parajumpers padding up to $ 376.60 on November 17th at this store and ordered the balance and $ 1129.80 on the 22nd. $ 1506.40 total padding. However, since there was no button on the padding hat, I applied for the exchange on the 23rd and received it on November 29th.The store gave me the product without the yellow strap, the buckle and the tag. It's like someone gave me something. Are you ignoring people who don't speak English? I'm really angry (Original) 在11月17号，我在这个商店先付376.60加币订了parajumpers羽绒服0.22号又花了剩下的1129.80加币收到了东西。一共是1506.40块加币的羽绒服。但是羽绒服的帽子上没有一个扣子，所以我在23号申请了交换。之后的11月29号我收到了比之前还要瑕疵的产品，他们给了我没有黄色的绳子，没有带扣，还没有标签的产品。好像是谁穿过的。他们是在轻视不太会说英语的亚洲人吗？真让人生气。 제가 이매장에서 11월 17일에 파라점퍼스 패딩을 선불 376.60달러를주고 오더를해서 22일에 잔금 1129.80달러를주고 받았습니다. 총 1506.40 달러짜리 패딩입니다. 하지만 패딩모자에 단추하나가없어서 23일에 교환신청을하여 11월29일에 받았는데, 제품의상징인 노랑끈과 버클, 택도 붙어있지않은제품을 매장에서 주었습니다. 누가입던걸 준거같습니다. 영어못하는 아시안이라고 무시하는건가요? 정말화가나네요

Murray R.S.L

Awesome selection of mens suits. Imtaiz Aalam was more than helpful and was able to have me fully fitted for a suit in no time. I will be sure to ask Imtiaz for all my future Harry Rosen needs

AliReza Ameri

Saeed Esmaeilioun is hands down the best sales person ever. He spends a ton of time making sure your experience is 10/10

sai srikanth

Very expensive customer didn't agree for deals to do the price match Never expected from such a big brand

Gerard Lee

I love this store, I wish we had one in Honolulu. High-end men's clothing with superlative service... what more can one ask for? More money to spend...

Ron Aloni

Good gear very expensive.

Angela Liao

I came here to try my luck at finding replacement buttons for an old Armani collezioni jacket that's discontinued. While I didn't make a purchase during my visit, I was blown away by the outstanding customer service from the staff and I'm extremely grateful for Andy's help and effort in procuring a set of buttons suitable for aforementioned jacket.

Richard

Good selection but average service

brad sanche

In my experience the customer service was poor, selection seemed lacking as well.

Shane Standing

Excellent customer service. Took care of my needs

A.J Hazzi

Great service here everytime

Anson Young

Staff here is very rude and condescending, barely say hi to you if you are not showing interests in buying something

Erwin Lee

Leona, with an eye for detail, advised me with smart choices to update my wardrobe. I appreciated her honesty, humour, and wit. The experience was so smooth and effortless. Highly recommended!

Amber Lynott

Lovely store. Wide selection. Quality merchandise.

Ryan Olson

Best menswear, good service

Matt Gul

It is great store, you can find many different brands menswear in one store. You do not need to go to different stores just one stop shop you can find everything. Very friendly sales team and very knowledgeable. It is pleasure to shopping at Harry Rosen Menswear, even who does not like to go to shopping.

Solo Xie

(Translated) The American version of Hailan House, a man's wardrobe (Original) 美国版海澜之家，男人的衣柜

Thomas Park

David Tran is awesome great customer service!

Daniel Poschl

Always like going there good selection always had friendly staff.

Vladimir Evdaev

To expensive

C Pang

Always have a great shopping experience with my clothing advisor. She takes care of my need, attention to the details and with a high level of professionalism. She have good knowledge of clothes, giving me good advise and recommendation. …

Callum Wallach

Upon arriving in store I was greeted by Wes, the managing director. He was warm and engaging, and exuded an aura of calm, quiet confidence. Even with the additional demands of managing all the Harry Rosen stores in the region, he devoted himself without hesitation to the entire process of assisting me in purchasing a new suit. After discussing my requirements, I was shown to a well lit private changing area and presented with a selection of beautifully designed suits from Hugo Boss, Armani and Z Zegna. Wes's choices were stylish and well suited to my specifications, his experience and advice invaluable. His accessory suggestions were also impeccable, providing options for matching shirts, shoes, belts, and pocket squares. One of the things that really puts Harry Rosen ahead of the rest is their commitment to the customer. They have a lifetime maintenance guarantee which provides complementary alterations and repairs for the life of the suit, free of charge onsite tailoring, and a generous returns policy should the garment need to be repaired, replaced or returned. I felt very confident choosing a beautiful dark navy Drop 8, Z Zegna suit and 2 stylish slim fit Eton dress shirts, and with Wes expediting the minimal alterations required, I was able to pick them up within the week. A special mention also to Vinh who provided expert tailoring advice and attentive assistance. Overall my experience at Harry Rosen was simply outstanding, from the excellent customer service to the extensive range of quality suits and accessories. I highly recommend you visit them first, when you are in the market for your next suit.

Randy Roy

I have visited Harry Rosen a number of times over the years and while I almost always leave poorer, I have not ever left unhappy or unsatisfied. Do you know exactly what you want? Fantastic you will be in and out in 2 minutes flat. If you have no idea what you are looking for, and need hand holding? They will look after you without you feeling like you are wasting their time. I won’t go anywhere else for my suit needs.

Bryan Young

Duane was extremely helpful!

Vicky Zhang

The online shopping experience was unpleasant due to misunderstanding, but Wes, who solved the problem effectively with his experience, helped me for the shoes I was looking for. Sales manager Colin is also nice and patient when we pick up in store. As an old customer of Harry Rosen, I can feel their professional attitude and ability. I will keep shopping with them.

Brian Smith

Service was attentive and professional.

Adam Hutt

Very nice store lots of selection and knowledgable staff.

Ken Berry, MSc

This is it! The finest selection of designer men's wear available in the Province. The highest quality men's wear service available, pret a porter or bespoke, bar none. The flagship national men's wear retail and tailors, Harry Rosen was known for curating and exporting Montreal flair in men's wear across the country through his stores. Today, they are an enviable retailer matching those in any urban fashion district across the World.

Nav S

Always great service and selection

Jon J.

When we first walked in the store before Christmas, Johnny was the first to greet us and made us feel welcome from the start. I ended up buying a whole outfit and ordered more, and Johnny did all my fitting, gave me advice and will assist me with all the clothes still being shipped there for me. On top of that he communicated with me by text to let me know my clothes were ready and kept in touch until I finally picked up my altered clothes. I'm happy to say Harry Rosen will be the only place I do business with as I'm redoing my wardrobe. Thank you Johnny for the amazing service, you made a customer for as long as you work there.

Bruce Wiesner

Harry Rosen continues to be the go-to destination in town for menswear due to the fantastic customer service. In my case, I have had the same Associate (Domenic Smaldino) for almost thirty years and the trust in that relationship for service and advice is at the heart of brand value you rarely get in retail these days. The efforts of Associates like Domenic to maintain the relationship and service through recent times when the conventional shopping experience was challenged (especially when it comes to tailored clothing) was exceptional.

Zen “zenz sightseeing vlog” Cambronero

Excellent store :) vet neat and tidy..great service

Patrick Hart

Overall, I am a fan of Harry Rosen - however, I can not say I'm a fan of this particular store. I booked a 11:00 appointment online, and was confirmed that I would be meeting with Natalia P. I arrived a few minutes early, and asked if someone could direct me to Natalia - I was asked to take a seat.......after 30 minutes of waiting and Natalia a no show, I just left annoyed. What's the point of booking an appointment? Update - the GM reached out and acknowledged the mistake, which was appreciated. Natalie didn't start until 1:00, it was an error in their system. Sometimes a simple apology goes a long way....I'm back to being a fan.

Andrew Duan

Like Mr. Harry Rosen stated; treat every customer like an individual. This really come true in terms of service. Trust me, in Harry Rosen, tailors are really polite and will never look down on you no matter what you're wearing. However, as a customer at Harry Rosen, it's sad for Harry Rosen to change their policy of free tailoring during Covid - 19. As that being said, I look forward to having that free tailoring policy back after Covid!

Ebrahim Lalehroo

Men's fine goodies

John Chung

Good selection however the staff could be a little more friendly.

Robin Soon

Love the attention. I had the pleasure of being helped my Saeed. He knows what men's high fashion is. His friendliness and customer courtesy is amazing.

Saman Sorbi

Lots of good brands

Gurjit Rai

Where do I start? For a customer who comes to this establishment quite regularly, I was quite disappointed at the service I received. After repeatedly trying to get some assistance (on a day which wasn't particularly busy) I had to give up and attend the OC location (who were brilliant by the way). Staff were quick to attend those who were accesorised in LV or Gucci, most of whom upon close observation were not making any purchases! Very disappointed with this particular experience. Normally they are great. I hope this was just a one off.

Antonio Abad Guzmán Ávila

Nice place

Mark Mathews

Having never been to HR previously, I was a bit out of my element walking in, but Matt was extremely welcoming and warm right from the start, and he made the process of getting my wedding suit a hassle free one. This guy seriously knows his stuff for suits and can put together a look with ease - Highly recommended.

Paul Priest

I have been shopping at Harry Rosen for a long time. There actually was a Harry Rosen when I started shopping back in the day. Well, I was to attend the interment of my sister Marilyn's ashes. I had a Boss black suit that I had purchased some years earlier but needed a top-of-the-line white dress shirt. I checked the Harry Rosen website and found a contemporary fit Canali dress shirt that was perfect. When I entered the store a young woman helped me but I did not care for her suggestions, one of which was the Harry Rosen brand. From my experience, it's best to deal with a sales person who belongs to the Millionaires Club. Eventually I found the Canali shirt I wanted and the salesman promised to have the sleeves altered within a week, the day before I flew out. Thanks for your help.

Michael Emmanuel Kompass

Lovely staff, limited product selection and extortionate prices!

Victor S Chen

Charlie was a real star. Helped me get though rush alterations and got everything sized up just right.

Eiman Abadi

They've been friendly every time I've shopped here. Make sure you go during their sales as they are a bit pricey on regular price

SingleMaltDaily

As usual, Jared diamond delivers exceptional service and fast alterations for a very important occasion.

Amaan Fazal

Great selection and awesome service! Love visiting every time and getting dedicated attention.

Cashin V

Classy mens wear...

OneSpeed

Preeminent menswear retailer in Canada.

Majid Bodaghi

Placed an order and supposed to receive before new year but nothing No one answer phone at store. They don't care at all.

Karanbeer Singh

Excellence in Customer Service

Shak

Ramone was wonderful, he helped us with their moncler and Canada goose selection. Very personable, I enjoyed talking with him.

Antony Lin

Excellent staff and service. The guy helping me, Brendan S. was very very helpful. Very professional and made sure everything I bought was to my liking, fit and price. If you need a suit, jacket or anything, he's the guy!

Alisha

Customer service is great! The wallet I got 7 months ago, wasn't the best quality and the seams were opening. The exchange policy is a nice addition for a premium store. We exchanged it for another wallet on a recommendation from our helpful associate.

JJ

Saeed is the best advisor . I always trust his recommendation when comes to buying any gifts . He is honest , professional and has high fashion taste.

David Henry

Classy as always.

Walter Alexsander

Like their designs.

Andrea Klair

Really awesome service received from Alex! He knows a lot about fashion and what a customer wants and needs! Also very knowledgeable in creating many different styles for my husband! It's always worth coming there to see him!

Lalo Z

Great people, awesome service, only the best for men’s clothing

Shaun Cui

A very nice store for menwear collections. Sim from Tom Ford and Lucy from Shoe department are very helpful. They understand my style and we're able to find the right brands and outfit for me. Sim is a very knowledgeable shopper at Tom Ford. He knows so much about the history of Tom Ford which makes the shopping experience more interesting. There was only one long delayed from my last order. At Tom Ford. They somehow lost my pant on the way from Italy and Sim helped me solve the problem at the end. I highly recommend the store.

Meesha Janus (CoffeeZombie)

My partner and I saw Natalia here today for a last minute suit for a funeral/celebration of life and she was absolutely wonderful. She worked with our budget/ specifications and was brilliant and professional. She made us very happy. If we could give more than 5 stars we would!

Peter Kefalas

Always top notch.

Elya White

My mother and I were walking through Pacific Centre and she spotted a blazer in the window, so we had to go in (she's a seamstress and wanted to see the blazer up close). We were directed to the back where we were helped by Stephen Timoney who was highly knowledgeable and very friendly. He knew everything about the Dolce & Gabbana Chantilly Lace blazer including which pro-footballer wore it recently. My mom and I greatly appreciated Stephen's help and will definitely be returning to this location.

John Horodyski

Excellent customer service, incredible selection, and an exceptional experience of the highest quality that left me feeling valued as a customer; thank you Jordan Kozushka for all that you do, and I look forward to many more shopping experiences with you.

A M

No selection for French cuffs shirts ... only available in white

Mark Fitzsimmons

Without a doubt, the best Menswear store in Vancouver. This is a high-end menswear store that offers a great variety of styles, brands and price points. Whether your looking for something ultra modern or classically conservative, they'll have the best brands. The service is impeccable; if you shop there regularly they'll get to know your sizes and style preferences which make shopping really easy.

Will G

Always fantastic service. $$$$

Hani Ali

A follow up with my yesterdays visit to Harry Rosen store, where I had an issue with one of the sales persons. The Managing Director responded immediately to my concerns and resolved in an excellent manner. I will definitely be back again. Thank you for your prompt attention and service.

Golfer 7503

Awesome store. I like Sammy and he always found something I like!

J Z

Best menswear store in Vancouver. More selection than the closed down Oakridge store. Wide selection of formal wear such as jackets and shirts. They also carry lounge and casual wear as well and there is plenty to choose from. Great and consistent quality of merchandise and the brands they carry are excellent as well! Service here is unmatched. On my visits, I’ve been helped by my style advisor Caroline Liu. She has always provided exceptional service and is very professional. Her colleague Tiger has also been helpful as well. Staff here aren’t pushy at all and they give you your space. Overall, would recommend instead of other larger department stores as the service and quality of goods they carry here is the best, bar none.

Janice Drew

Wonderful sales people. Great experience!!!

Ryan Kusuhara

I have had the chance to buy a couple of ties and other accessories at this store. Since their made-to-measure sales promotion was on, I decided to give it a try. I was serviced by Wes Purdie, the managing director of the store. He selected the fabric that met my needs right off the bat that I had communicated to him in advance (something that is conservative, with some subtle uniqueness). He was also able to provide me excellent advice with respect to styling, and I was very satisfied with his services overall. I really look forward to wearing the final product.

Ryan Woodward

Walked into Harry and had a price range I wanted to stay within for a 3 piece suit, shirt, tie, and shoes and all was made possible! I met a guy named “Leon” and he knew my size just off of a glance. The suit he chose for me was above my expectations and now I will be second best dressed at my wedding! Thanks Leon

Murphy Liu

Experience was marred by a sales associate who displayed atrociously horrid customer service. Why visit this location and be treated like that, when you can just visit the men's sections in Holt Renfrew and Nordstrom? Easy answer for me. A big "DO NOT RECOMMEND" from me.

Andrew Aason

Great selection and I find the staff very friendly, yes it is expensive we all know, some times a rip off though!

Peter Panik

Love this place. Great service. Associates are always polite and take the time to get to know you. It doesn't matter if you are spending $600 or $5000 on a suit, they will always treat you with respect.

Greg Jeanes

Great place to get a suit. From start to finish Jared was very helpful and walked me through my different options with zero pressure. I highly recommend asking for him.

Rocky M

Very impressed by Harry rosen. I ordered a made to fit suit and shirt and it had some fitting issues. My sale Rep rob and store manager went beyond my expectations to ensure I was satisfied. Will order again!

Jihad Rustom

Great service and amazing staff, it is really interesting and encouraging how the management team are involved in serving the team and doing their best to satisfy their customers. Great job, keep going

K A

Great customer service if they aren't too busy

Alexei Berger

friendly staff once they get to know you. when i was on a lazy day off i went in looking a little ratty and didn't get good service, unfortunately.

Nathanael Knight

Very good management team with what is truly the finest men's clothing selection you will find in Vancouver.

Micheal D

Great at feeding my vanity complex.

Clement Kwok

Terrible service with multiple hung up from associates when checking on status for alterations. Will expect much better service from high end clothing stores. Disappointing

Roberto

Just briefly wanted to share my recent experience in the store. Fred helped me find a pair of dress shoes that suited my style as well as my budget. I had ordered a pair of shoes in store through Fred and left satisfied overall. Through no fault of his own, Fred contacted me the next day to inform me that apparently the dress shoes couldn't be located at the other store. He went on to find some other alternatives that were similar to the original product I had ordered and we managed to find a great alternative. Fred definitely went above and beyond my expectations. I would highly suggest that anyone stopping by the store speak to Fred. Fred was really friendly, professional and detail oriented. It definitely makes it worth stopping by the store whenever I'm in town.

OJ H

I've always thought of Harry Rosen as stuffy, but I've been invited for my citizenship ceremony next week and haven't bought any new formal shirts since pandemic, so went in to buy a shirt. I was intercepted by a short stout chap wearing glasses who asked me if I wanted help finding anything. I'm a 6'3 guy with annoyingly long arms. Very few clothing brands fit me off the peg, especially in N. America. I asked the attendant if Harry Rosen stocked any brands that offer different sleeve lengths. While I expected to hear "no" I didn't expect to be told "no, we don't, only weaker shirting brands do that". I walked out mid-sentence as I didn't want to darken Harry Rosen's towers with the "weak" shirt I was already wearing. One of the grossest, most off putting, and nonfactual things I've heard from a sales attendant. Looks I will be spending the rest of my days torn between wearing ill-fitting/rolled up sleeves from "strong" brands that Harry Rosen stocks, or tailored, well fitting shirts from "weak" brands.

Arshnoor Saggu

So,,, i dont know where to start from..... the most judgemental sales associates of all times,,, they only help those people who just dressed in expensive clothing,,,i have purchased few things from them cause they were the only store which carry that product...but the moment you walk in the associatss will start walking in the opposite direction,,, i think they should pay more attention to their customer services...or just declare it as an “EXCLUSIVE STORE” for a specific class of people

Masoud Hejazi

Had a great shopping experience with Alfred, he is an expert and supper helpful. I’ll always gonna shop with him.

Yating Zhang

I would have given negative stars if possible. I went there with my husband to get collar stays and a few other small leather goods. The sales people, even single one of them, literally saw past us, like we were invisible. What is worse was a few of them actually manage to make eye contact with me and pretended that they did not catch my eyes. We were looking for help for over 20 mins, no one even acknowledged us. Finally we walked up to the counter where a gentleman helped us and all my husband wanted was the collar stays. What he said turned me off completely that I swore to never support this store every again. He said "that's it? That is all you are going to get? Come on, get other stuff to make it worth my while!" Never in my life have I been so applauded and disrespected by a store presented to have class and prestige. We weren't dressed head to toe in designer, but we were polite and just wanted to get help. Seriously Harry Rosen, you should be ashamed of your training as well as brand direction. Money does not buy you class and you are a pinnacle of that.

Boy Sunshine

I purchased Thom Browne grey sweater on Oct. 4th, 2021 in Harryrosen Pacific Centre.. When I purchased this item, the sweater had quality issue in store. So I asked sales guy to give me the brand new one. After checking the store warehouse, They told me that he did not have new one in store, and have to mail me one. He asked me whether or not it is ok. I told him I am fine. On Oct.8th, 2021, I still did not receive the package it is amost two weeks. FedEx and HarryRosen all do not want to take responsibility for this. I also called store manager Alnoor Dawwod. He told me he cannot make any decision. HarryRosen has very poor aftersales service and poor reputation. I warn all of you to be careful if you want to purchase item from HarryRosen.

Matthew Skolarczyk

I had never been to Harry Rosen before but for my wedding I wanted a a fitted black tie tuxedo to call my own. When I walked in I was treated as if I owned the store. I was greeted by a Mr. Saeed Esmaeilioun and I have never been treated with such exceptional customer service as I had with him. Not only was he tentative to all my needs, but when I changed my mind on an item he received it back with the same grace as he did when I first purchased it. When the day came to try on my new tux Saeed came in on his day off solely for my appointment. He stayed as long as he needed to until I was satisfied. He also offered some suggestions to my mother who joined me on some dress ideas and colours. She took his advice and was complimented many times at the wedding. Harry Rosen, do what's necessary to make sure Saeed stays on your staff; your store is at a loss without him. On his own he could be a consultant in retail for customer service. Go to Harry Rosen for the fine clothing and ask for Saeed Esmaeilioun and his level of service will be your bargain. Exceptional!

Ryan

In-store experience - ok. Online experience - horrible. They haven't been emailing tracking/shipment confirmation. Between Harry Rosen and Canada post, it's a big mess of hunting and wondering about your order. Customer service doesn't appear to pickup the phone during normal business hours (time zone difference noted). Made an online order Tuesday night (the item in particular had 1 in stock at the Pacific Centre location). I did not receive a shipment confirmation, just like my last order that I had to chase down 2 weeks ago, so I called the store directly on Friday. They told me they received the order but the item was just sitting in the stock room, unaccounted for, with no intention of being shipped out yet. After catching their mistake, I told them that I would like for Harry Rosen to deliver the item immediately via express shipping - my request was disregarded the next day and they are choosing to ship standard beginning on Monday. It seems they were not willing to do anything to redeem their error. I was not impressed. I definitely expected better from a luxury goods store which I've spent thousands of dollars at.

Huy Nguyen

YO ROB M IS A TOP BLOKE HE MADE ME A 10/10 WHEN PREVIOUSLY I WAS ONLY A 9/10. THANKS ROB JAZZ HANDS

A.J. Smith

Great shopping experience. I was really pleased with the help I received from the salesman (David Tran) who assisted me in finding the perfect suit for an important interview. David was able to expedite the alterations on the suit and then ship it to me in Victoria in under a week.

Sam Lu

Low inventory and do not care if you want one. They will ask you to just return what you have. What a nasty customer service. Also associates are not always available and there is clear hierarchy control and it is annoying for customer who just want to buy! Glad I went to another Store!

hai yihan

Corry Hou, she's the best sales I ever met. she's been helping me for many years, always knows the style that I liked. inform me right away when there's a promotion . thanks Corry!

Charles

Will try to sell you products based on a "lifetime tailoring warranty" but will not fully explain the caveats of the warranty and then refuse to honour it -- buyer beware - I spent $1100 on a suit in 2015 - The salesperson at the time reassured me multiple times I would be able to bring in the suit to be altered for up to two sizes, and this policy would be valid for a lifetime. - I went into this location to get my suit tailored a few days ago. - A sales associate and the manager told me for the most part the suit is unalterable as the suit's manufacturer did not leave fabric room to allow for alterations - The manager offered me a $100 credit for the inconvenience and misunderstanding. - I emailed Wes at customerservice@harryrosen.com,spoke with him over the phone. I told him: 1. At no point did the initial salesperson inform me about the manufacturer-specific limitations to tailoring, and repeatedly emphasized the lifetime tailoring policy when selling the suit. 2. I felt the $100 is inadequate to compensate for a product which I have spent $1100 for. In response, Wes felt Harry Rosen sold me a suit in good faith as: 1. I have worn the suit for five years, and if I saw a problem with the tailoring then, I would have brought it back 2. Harry Rosen cannot be held accountable for "drastic" weight or body shape changes I explained to Wes: 1. When the suit was first tailored upon purchase, I felt it was already a bit tight but was reassured by the salesperson that suits are supposed to be fitted as such and it is normal for it to feel a bit tight. Furthermore, I've only worn the suit a handful of times and have not even dry cleaned the suit 2. I've only gained 10lbs, which is a reasonable ask to be eligible for the changes to be within 2 sizes (most internet sources state change in 2 sizes is approximately equal to change in 25-35lbs) Even with the explanations, he was not able to give me more than a $100 store credit. He said Harry Rosen is having a sale and I could probably buy a pair of pants or a full suit for a discounted price. I am very disappointed with the customer service and do not feel like I got the value of a $1100 suit at all. I'm left with a suit which I can't even bend down to tie my shoelaces in, and would not recommend buying from Harry Rosen at all. If you are, ask about the manufacturer-specific limitations to tailoring. Wes/Harry Rosen, please let me know if I have misrepresented anything or would like to further discuss options.

A P

It's unfortunate the Oak Ridge location is temporarily closed down but I'm glad most of the team is still working downtown. They carry a fantastic selection and I enjoy the perks with being a Sartoria Club member. My only feedback for improvement is they should carry smaller sizes for people with slim built.

Sam S

Beautiful men's wear and accessories, excellent staff to assist your requirements

J E

Not my regular store, but the SA, Matt, was incredibly attentive. He understood that I would be buying some items there, but was also perusing to purchase from my SA in my home city. No issue at all, and did not affect the level of service I received. I will definitely shop here again, and hope to again deal with Matt. Most of my items were shipped home and arrived in great time, packaged well.

김영복

good

D Lee

Clothing Advisor Corry H. at both the Oakridge Mall and Pacific Centre Mall locations has provided me with great customer service over the past number of years. Corry is very knowledgeable and professional and puts the client's needs first.

MrSamsicbing

Good atmosphere. Lots of selection. Dont expect to come here and spend only a few hundred bucks on a suit. Come here to spend at least $2000 on a suit to last you a lifetime.

Philip Mihalus

Great service from Carrie. Wouldn't hesitate to shop with her again.

Robert Ashforth

Vicki and the staff at Ermenegildo Zegna went beyond my expectations when my suit from Italy was delayed. Allowing me to use one of there suits for an event that was extremely important to me. The quality and feel of a “Zegna” suit is always exceptional but when it is supported by competent skilled people like Vicki it is well worth the cost.

MD F

I am very glad I decided to go to Harry Rosen to get measured for an overcoat! They really pulled out all the stops to help me and make it an unforgettable experience. I was actually lucky enough to be helped by two people, Carrie and James. They are both confident, knowledgeable, outstanding stylists with great taste and decades of experience between them despite still being pretty young. Oh, and they were both very funny. I had a great time. I can't wait to pick up that coat.

G.C. Allan

While Harry Rosen has great selection I am infuriated every time I go there as I’m literally stalked by one of their salespeople. I now refuse to step in the store anymore as I literally feel harassed shopping there.

Allan Coo

Nice spring items

Roderick McLennan

I bought my wedding suit at Harry Rosen and it was a $2,400 Zegna 3-piece suit. The sales associate was very knowledgeable and that part of my experience was fairly positive. There was an issue with the durability of the suit. Initially, I was presented with some options that weren't satisfactory and then the management at Harry Rosen went above and beyond to remedy the situation. They were fantastic in following up to ensure we reached an appropriate resolution for a new suit. They were extremely knowledgeable and professional in their handling of the situation to make sure I was happy with the result.

CFC Strikers

Jack Wen was a great help to suggest which suits would be a good fit to my body type. He provided a great service, without being pretentious. I had a great experience.

Vahid B

I have been to the store a few times, and today, I met Nazani (Naz) for the first time. She helped me shop for a new suit. She was patient and really took the time to help me. What I liked about her was that she was honest and I didn’t feel that she was just trying to make a sale.

Godfrey Boateng

I went to Harry Rosen in Vancouver to get another Tom Ford suit. I was greeted and assisted by Moe Akbari. Moe was very professional, knowledgeable, and attentive to detail. Moe went above and beyond to make sure I was happy and comfortable with the fit of my suit. He has great style so I trusted taking his advice on the tailoring suggestions. He always provided me with options and made me feel confident in my purchase from beginning to the end. I will without a doubt go back to see Moe at Harry Rosen for future shopping. Thank you very much, Moe, for your superb patience and expertise!

Mike Kean

Top notch service.

Kyle

Having recently moved to Vancouver from Toronto, I can honestly say that I have never experienced such poor customer service from any retailer. EVER. I have had my fair share of poor customer service experiences with the Harry Rosen brand over the years and prior to finding my two advisors (one at the Yorkdale location and one at the Eaton Centre location). Unfortunately, I think that I will be taking my business elsewhere when it comes to in-store purchases and/or shopping online with the brand via my trusted advisors in the Toronto locations. I think that Larry Rosen would be absolutely stunned if he was aware of the way the staff diminishes and tarnishes the brand. Overhearing employees speak about their clients in the store is completely and utterly disrespectful. Especially when they are still being serviced... I understand that high-end retail comes with its fair share of "challenging clients", but customer service and the level of professionalism demanded of employees should not diminish when dealing with others clients. Employees at this location should be cultured on the nature of their business. The high-end retail environment, where "experience" is an integral part to building lasting relationships and brand loyalty, requires customers to be treated with respect (subject to certain exceptions) and professionalism.

James Freeman

Wow, it is real men’s world , a lot of choices for good stuffs . And salesman are super nice and friendly

RICHARD PARK

Really nice place when shopping for high quality, stylish clothes.

patrick selby

Bought a pair of $500 Alan Edmonds shoes for 50% off and got very good service from Kevin M.

Hardeep Dhillon

Tanner was super nice and patient!

Kevin Adlparvar

Reza Hedayat was phenomenal. Very genuine, extremely knowledgable about his product and loves the clothes as much if not more than the clientele. His personal experience makes his advice carry weight.

Siva

The worker at the front seemed rude and obviously a little racist. Was giving me Curt responses to simple questions with an attitude.. I brought it to the notice is Siri (store manager I was told). I don't think she took my observation/feedback seriously.. Overall, a very bad experience.. I can't believe this sort of stuff still happens these days, that too in Canada (known to be the friendliest of people, etc), most of all! Disappointed to see this sorry situation. Hope nobody else goes through this experience! If there is someone that can fix this, please do! It is a disgusting thing to allow this sort of behavior!

ali mortan

Just buy online, the website provides better service. Only expect help if you are Chinese. Had to flag down a very unhappy staff that kept looking over at the Asian customers instead. At least the jacket I got is very comfortable and well made.

Zeeshan Somji

Moe did an amazing job suiting me up for my wedding. The tux ended up fitting perfectly and I got so many compliments from our guests. I would highly recommend Moe and the team at Harry Rosen!

Jonathan Ames

Always a great experience shopping with Reza at Harry Rosen!

J-P Bach

some great salespeople among the overly aggressive hordes that descend on you as you walk in the door. they cannot even hem a suit accurately. at least 4 times now over 15 years they have hemmed pants for me with mismatched lengths. I am still waiting for a suit that was purchased mid november (2 months ago) all it required was the waist let out a little and the pants to be hemmed. Zero reason to go back. Salesperson was good but i will not put up with the the incompetent tailoring ever again.

Younghoon Jee

I would like to share positive experiences I had at Vancouver location today. Collin, the manager, was super helpful since the beginning when i requested size exchange over the phone. He greeted warmly when i came into the store. Also big thank to Leona, who was super patient and nice. I had spent roughly 30 min trying on different jackets and she was super patient and always had big smiles on her face. If you guys want to get excellent and outstanding customer service experiences, do look for those two guys. They deserve praise for their excellence in customer service. Once again, thank you for working during one of the most difficult time.

Dan Gilbert

I come here for work suits as I work in management. Great quality to keep me looking professional. The staff is hit or miss but willing to overlook it. Repeat customer.

R. Lui

Always a great place to go for higher end formal and casual wear. Friendly staff!

todd jones

nice store! helpful staff

Mohammad Hashemi

The place to go for men in Vancouver. Moe Akbari has been my Menswear Advisor for the past few years and has always provided me 5-Star service. He truly makes it an “experience” every time I’ve walked in to the store and knows how to make his clients feel comfortable. Professional, courteous, and very hospitable store overall.

Derek Miura

Probably the best men's wear chain in Vancouver.

John Baker

HR @ Pacific Center is a truly great men's store.

Samantha P

Excellent service. I don't know too much about men's wear but was thoughtfully assisted for some holiday gifts, with my budget in mind. I never felt like I had to make certain purchases, and was treated respectfully and professionally throughout the entire visit. The gentleman who helped me found a beautiful sweater made in Italy and wrapped it in such a lovely gift box, ready to be put under the tree. He was attentive, personable and a good listener, which are very important qualities in customer service IMO. I prefer shopping men's wear at Harry Rosen any day over Holts or Nordstrom. And they have some pretty great sales too, even before Boxing Day/Week!!

Evan M

Old men sales staff don't give you the time of day if you look under 50... Except when they follow you around like you are about to steal something. Not helpful.

Abdullah Merzaie

Highly suggest seeing Moe whenever you go to HR, had the most professional and authentic experience as a first time client at Harry Rosen and Moe really made it easy for me to find the clothing I was looking for with the sizes that fit me perfectly.

Marcus R

Moe has been my personal shopper here for years and I had nothing but the best experience every time.

Heather Ahlsten

Saeed Esmaeilioun made our shopping experience amazing. My 9 year old daughter was purchasing a gift for her Dad and Saeed treated her like she was his most important customer ever. Helpful, professional and just such a nice man.

Alexa Brewster

With one item left on my shopping list I stopped in at Harry Rosen in Pacific center. Was greeted at the door warmly and helped to find the perfect gift for my uncle. Professional, thoughtful and efficient! I couldn’t have asked for a better way to end my busy exhausting trip to the mall.

Mike Peng

Jason Li was great! He got me fitted for a nice Zegna suit in time for my wedding at a great price. Highly recommended!

Louise Gray

The staff here are amazing,got a lovely suit here for my son's graduation! We were treated royally! The fit is amazing and can be altered free if he gains or looses weight Everything you need ,shirts, ties, cuff links,shoes,belts! Prices aren't cheap,but the smile on my son's face and how amazing he looked were well worth it!My husbands next suit will be purchased here.

Sandeep Bhachu

I have come to this store for a few years now. I like fashion so I enjoy looking at the styles and variety HR has to offer. For the past two years I have had Matt Balmforth as my clothing/style advisor. He's been great. Gives me incredible customer service, and also contacts me when sales are gonna happen or if an item I'm thinking about goes on sale. Also is pretty straight with me, tells me honestly if something is not a good fit to my physique. I appreciate all that. In terms of the merchandise at the store, I think it's great quality and keep me looking professional. I'm happy with the brands of clothing they stock.

Graeme Buchan

After an unpleasant experience with shoes I purchased approximately one year prior, Wes Purdie was able to make things right in a quick and well thought manner. I was extremely impressed with how well I was treated and the service provided by Wes and his team.

Jordan R

Advisor Roy and Manager Colin assisted me with the purchase of a new suit. Truly appreciated their expertise and patience as I tried on multiple suits and ultimately opted for a made to measure suit and shirt. I went to Harry Rosen because they have the people and product to ensure it gets done right. Thank you.

Dean Quasar

Nick is on point. Super helpful and has a great eye.

Hamed R

Great selection regardless of what occasion you are shopping for, everything is under one roof. Ask for Moe,---------- great thing about him is he is not trying to sell you if he doesn't think it looks good on you. highly recommended, i hate fitting rooms and wasting time trying things, after my 2nd or 3rd time shopping with Moe i love it how he knows what i like,

Jamie Pringle

Great service as always!!!

d bart

The staff will ignore you if you aren't dressed a certain way or meet a certain profile they think will spend alot of money. I am in your store looking at items but nobody said anything to me. Really to bad because I have no problem spending money on things I like. Unfortunately this store seems to ignore you so I spend my money elsewhere, at a store that appreciates my business.

Ali B

Amazing experience. Dan was very helpful, patient and answered all my questions

Dylan S

I recently came across a coat online and attended the HR downtown store to inquire. Alfred Lam was eager and able to assist me in sourcing the jacket. He immediately made some phone calls out East and was able to bring in one of the last ones from Montreal, within a week, and then have it tailored within days. A true miracle worker! My dealings with Alfred were consistently impressive from start to finish. A true professional with a clear eye for style. I also understand he recently moved to the downtown branch from Oakridge. I would think they are truly lucky to have him. Will shop again!