Honestly I am not one to write bad reviews because I like to give everyone the benefit of the doubt BUT...I was not at all satisfied with my last visit here.
Originally I had been to Muse when they were located in their old building and I LOVED my visit (I even ended up buying my dress) but when I had MADE AN APPOINTMENT FOR MY FIRST FITTING WHICH WE HAD RECEIVED A CONFIRMATION TEXT FOR IT AND EVERYTHING we were treated as if we had just tried to come as a walk in appointment(Me, my mother and mother in law were supposed to have 1.5 hour appointment to try my dress on and they could find theirs), We got to the entrance where we were rudely greeted and were told to remove our shoes (which I don't care about, it was the way they TOLD us to to take them off as if we were deliberately wearing our shoes to ruin their day).
The lady at the front asked me what my name was and I told her and then she had asked if I was just here to try my dress on and I said no that I was coming here with my mom and mother in law to show them my dress and help them find dresses for my wedding. The lady looked confused by my statement and told me they didn't have time for that and they were very busy so I could try my dress on but we'd have to find our own dresses by ourselves.
I went in the dressing room and tried my dress on (which they had ordered a size smaller than what I am because my chest is smaller, I'm a size 4 and they ordered me a size 2) so I was basically stuffed into this dress so tight that I couldn't breath. When I came out the lady told me she had no room for me to look at my dress on the runway and she made me get up on someone else's runway with my family and another random group of people watching me off on the side lines. I would also like to mention that the runway beside me didn't have anyone on it.
The lady helping me was SO RUDE and I honestly felt so rushed and unimportant, it actually discouraged me very much and made me really sad (which is not how I wanted to feel trying on my wedding dress for the first time). My mom could see how I felt and had suggested we leave.
Before we left my mom and mother in law took a quick look around the store at dresses on their own and my best friend had decided to tag along with us that day to just for support. She asked if she could get some measurements taken and that she would pay to be measured but the lady refused to measure her because "not all dresses are measured the same way so she didn't want to get in trouble if my friend ended up getting the wrong size" (because that makes sense?).
Needless to say I bought a new dress elsewhere (That was actually the right size) and I will not be recommending Muse to anyone.
I really hope they clean up their act so that brides can have a really great, exciting moment trying on dresses and not feel like a belittled, inconvenient, burden.
*THE NEW PLACE I GOT MY DRESS FROM WAS PROMISES BRIDAL, they were very friendly and attentive!*