Reviews of GUESS (Costumes)

Joma Here

Employees are good, but the brand is just not where it used to be. I would consider closing it and rebranding entirely, maybe introducing different styles not just bland...i mean levis is better

Everett Wells

Aman did a great job of helping my girlfriend and I find a dress! Lots of really fashionable and interesting clothes here.

J Patel

Rude employees they are happy when you buy .. when you need to return something .. they dont like it... They won't tell you when you purchase.. they don't even know the meaning of extended return policy .. sticked and argued with that is only one month return.. Looks like they get bonuses depend on sales.. so they will bite you if you return.. Specially this two gentlemen shuld be awarded for being rude.. and yes the girl working there too.

Frances Ho

Alicia followed up with an issue going above and beyond her duties. Thank you!

Greg Abramoff

Friendly, helpful staff. Very nice trendy clothing.

Alex Chen

My homie Aman is the guy to go when u need some style. I shop at Guess often n it’s always a pleasure when he works there.

Dorian Thorson

Great customer service always. Been shopping here for years. The display looks clean too. Not entirely happy with collections coming out these days but that is not the store's fault. This store is great.

Anish Sheth

Ali, store manager: extremely rude ! Guess should be ashamed of hiring such a manager who can’t assist customer. Hello GUESS!! Customer service? Pulled out card from underneath the table mentioning items can’t be returned for refund if you bought during Christmas.. no One has mentioned that to me when it was purchased! So now my option will be merchandise credit must be used in certain period of time!! I was angry at that point. Well I called customer service line and told them about the issue why I want to return the item. He called store and other manager mentioned if it is not final sale he will give refund.. or GIFT card (not the merchandise credit as per Ali)

Milon Patel

Nice

Charlene Kaye

I love shopping at the guess store

Mr Cool

Not much men's wear collections

Edward Wood

Excellent service

Sugar Berry

Loved their sales, staff were very helpful

Annisha Garrick

Great customer service

Lucas Villa

Had a great experience shopping here for the first time today. Went inside and the assistant manager, Azadeh was nothing but helpful! She helped me see new styles, outfits, and knew the clothing very well as she advised me on how to clean it and what sizes to get. She really took her time to help me and created a very friendly and welcoming atmosphere while I shopped and tried on clothes. Was the best customer service I've seen!

Abigail Brockman

I had to deal with the most awful customer service by the store manager Mandy. Extremely rude when came down to solving my problem and not helpful at all. I wish I was a secret customer. Guess needs to take care of their services provided by their manager. A sales associate gentleman and assistant manager had to step in to help me.

Hamid Ahmadipanah

The sellers of this shop are very rude. My wife and I went to this shop last Sunday with the baby girl, even though I checked inside the site that the shop closes at eight o'clock and I was there at seven o'clock. The shop was closed and the seller was inside the shop. Although he saw us but did not care and refused to answer for an earlier closure, my wife and I buy from this shop for several thousand dollars a year, but I no longer go to this shop to buy.

Vic Lyn

My favorite store at Shops on Don Mills. Managed well, friendly staff, nice clothing selection for my wife and I.

Brittany Saunders

I enjoy this store and hitting the sales rack every once and awhile. However, after a purchase this weekend I have to go back as I was double charged for a pair of jeans that I only bought one of... The total seemed kind of high when I paid but I told myself I’d check later an it would make sense. I was charged almost an extra $50 via the double charge. I am praying that customer service is accommodating tomorrow ????.

Hemant Randeria

Great experience... Linda and other lady at counter were very helpful..

Inderpreet Shergill

Customer service was really bad. It was the thrid time i had bad experience. Everything is good in your store. It just your employees need to be more polite not only with their words but with their actions too.I am really disappointed

Kim Treng

Fancy

Sam Qaiser (Auspicious Sam)

The lady there told me she has reached the limit to return for the day and she can do a exchange or give me a store credit. Just to keep the sale in stire she lied to me about that and told me she is the Manager. I called guess customer service and they told me there is no such thing as a limit of refunds and she is also not the manager at that store. Inconvenience for me to return through the mail to Guess Canada. Customer service at this shop is not professional at all, reps using phones all the time and not caring about customers. Rude employees and disgusting customer service.

Vanessa Shonboulkhoroun

Good customer service

Cola Hype

Great sales, friendly staff

Raya P. Morrison

Great store, always a lot of clothes on sale. Friendly staff.

Gerrard Jones

Very helpful staff Azadeh was a delight to deal with

Adon Gardner

Found my new jacket here thanks to the help of the friendly staff

Hickman Parker

I got the jacket

Coleen X

Great people!

Iram Suhail

Good store

Marty Atherfold

Where is it? Don't remember being there.

Denise Katcheech

I brought 2 winter Jackets from Guess n staff was beautiful n polite ...high five ????‍♀️

Meriem Moh

Horrible and terrifying experience, Asked for a refund of a coat and the manager started sniffing the coat!!!!, claimed that there are discolouration and told us it was dirty. other customers were watching. we were humiliated. the coat had its tags on and was not worn. I asked her for her name and she said NO and walked away on us!!!! left us standing at the counter. I have never been humiliated like this in my life. I had a child with me and we were embarrassed, everyone was looking and pitying us. she left us while we were talking to her. shocked. will never go back. Racist and rude

Hossein Elahi

Amazing service, Very professional staff

S K

Rude employees. Never returning to this location.

Andrea Walker

Very friendly staff with positively great customer care and exceptional services each time I visit this location. I also find it hard to shop at other locations because the atmosphere is not the same.

Lisa L.

As soon as you walk in there the sales associates pounce on you and wont leave you alone . Only this location I.have experienced is a little extreme .

Eloisaosoy@gmail.com Rossita14

(Translated) The best (Original) El mejor

Joel McNair

Great brand.

E Pejic

I was at this location a few days ago, and I had an amazing shopping experience. Azi is just amazing, her customer service is above and beyond. She is born to help people and she made my day and shopping experience. If there is 10* she deserves 10*

Tina

Always good to very good service and selection of new products

Кухня 1 канал

I went to this store few days ago, to return an item that I purchased online, one of the associates was so nice and helped me get my refund, but the other lady working there told me you can not return any item bough from guess factory in the guess store, I said oh ok I didn’t know that, but thank you. Then I was looking around for some stuff, few ladies came in and this associate went to welcome them with a big smile on face and told them welcome to our store we these items are on sale for 40% and u can get extra 30%, I went to this associate and ask oh u can give 30% additional discount she didn’t respond to me and I ask agian I thought maybe she didn’t hear me out and she didn’t reply, and I felt so awkward I just continued looking around and then she went to the girls that helped me with refund told her something and that girls came to me and said I’m so sorry, but can u take the box ???? u brought the ???? inside, I’m so sorry but she saying u have to take her back, she said sorry to me and said I’ll leave the box on the floor until u don’t with ur shopping, so probably the other lady was the boss and telling her do this and that, and that was so rude telling me take the empty box back. Most of the time I buy the stuff online if I don’t like it I return it, but this was my first and the worst experience in this store, I have been in many stores and I never been faced to such a situation, I still don’t know why she did that to me. Maybe I was wearing a scarf or just I don’t know I don’t see any other reason that she behaved this way. I would never go back to that store again… I feel that every customer deserves to welcome in a proper way, no one has the rights to be rude with out a reason, I contacted the district manager also and I hope I was the last person faced to such a situation.

Alexander Leventis

I liked the way they handled the pandemic was easy to go in get what I was looking for . Not long waiting to get in .

Meliodas lucifer

Nice clothes and good service

Surpreet

What an amazing store. But what a poor customer service. Employees are rude af.

Bernardo Ardaya

Amazing place, excellent attention, very good price and quality

Oksana Rotman

Had an amazing experience! Employees are there if you need them but also leave you alone when you’re browsing through stuff! This store has items & sizes that are sold out online!!! Will be coming back again :)!

Sheridan Johnstone

Great service

Ashish Pithadiya

It has really nice collection for men

Den Dewar

The staff were very helpful, an overall good place to shop

Anonymous S

Didn't greeted and helped myself, may be short staffed. Busy in tasking.

Nia

Very nice people working here. Had the best customer service experience and the manager Rand was so sweet and took her time with me. The guy was also being very patient with a customer trying to return something from months ago. Definitely would recommend shopping here ????

Derek Giesbrecht

Great watches!

Ketan Kumar Sandhi

The guy and girl working on Jun 4, 2021 were rude as ***. They both gave us judgemental looks. The other comments also mentioned about their racist behavior.

Cory Johnson

Great deals. Need more inventory variety.

Heather Lapinski

I love this place! Me and my husband always come here and we love the clothing at Guess. However, when I walked into the store a couple days ago I overheard the manager talking in a very rude manner to her employees. Not sure if she was having a bad day but I found it extremely unprofessional.

Jason Yee

Great brand store

lisa H

Great customer service! very friendly staff, organized and easy to shop! I've been to this location on multiple occasions pre and post pandemic and have not been disappointed; would definitely recommend to friends and family.

Sarah

Went in to guess today and Vicky was a great help! She was very patient with me & had some good taste!

Joahn O

I ordered a dress at marciano guess via online and it was delivered to me defective. It sucks they only refund you with the item cost but they wont return the delivery charge. Waste of time and money. They are too expensive but super cheap quality.

Moftah Younis

This store in Saskatoon is not recommended. I recommend shopping on line instead at least you will find a customer service. The manager who was working on February 2, 2020 afternoon was unprofessional and intimidating. She was arguing and talking about customers in front of others, just because they look different and dress different (covering their hair). What a traumatic experience! Disgusting treatment of the guests. This level of bullying the guests and rudeness is something we have never seen before in Saskatoon.

Stanislav Karpets

Experience but very quality closes here

Mark Turney

Bought a couple of shoes for my wife there great place make them happy get them what they want

Slim7321

Very friendly and helpful staff. And good prices if you catch a sale

BeMyStuddyBuddy

Not one greeting today the entire time I was in store, I was just faced with glares from all 3 associates that were on the floor. Felt pretty awkward but didn’t think too much of it, as I continued into the store one associate told me to use the sanitizer on the table before I continued further. Felt very uncomfortable for the remainder of the time I was looking around and had to leave. Definitely would not recommend this location to any of my friends.

Lori Moran

Love this store

reymar tabora

I have a high respect with brand but with what i had experienced lately, it changed my view. I got a reflective jacket from their store this christmas and it got ripped on the back (i dont know how but it has 2-3" ripped) and i brought it back to the store for exchange or refund but they did not accomodate me as they said the damage was not their fault. They do not acknowledged how poor the quality of their productis, my point is if it has good quality it shouldn't be damaged easily or i should have noticed how it was damaged. I do not recommend them sadly..

shakeel kazmi

ok clothing nothing special

Harper W

Thanks to aman for helping me out! Great customer service.

Blue Berry

I ordered in Guess Factory and the service was so sucks. Supposed to be gifts for my niece and nephew. I've waited for 3 weeks to arrive but yet, I've not recieved any. When I phoned the customer service and they just simply said that my order was CANCELLED!!!! because it was already out of stock! WHF!! When I placed my order it shows the availability of the items! And The GUESS factory Hasn't even bother to email or phone me that they have to cancel my order! The fact that I was expecting and waiting for the items! The service was so lame! Very disappointing!!!!

know want

Went to return a regular priced jean one Monday but was refused because they didn’t accept anymore returns that day (cap on daily return)! Seriously? Never have that problem with any stores ever!!!! They lost me!

Meng Hanni

Great store.

Deanna Robichaud

Rediculous store policy that the store can only do 2 returns in a day.

BenBaller

I was at this Guess store yesterday & the store had 40% sales on watches & 30% off of other purchases. I received awesome fantastic customer service from 1 of the girls who is from Montreal. She went far & beyond with what I was looking for was patient with me start to finish as I explained to her the items were gifts for a friend who had the identical physical appearance to her in the items I was looking for. Start to finish she presented me with options that she thought would be a great fit. She never pushed me into purchasing or recommended the highest price. The store manager also helped me find the item that wasnt the floor model in the back. Both made sure my experience was top-notch. Overall the best customer retail experience ive ever had shopping at a brand name store.