Reviews of Roots (Costumes)

Rachel Madd

Amazing staff

Julie Ann

Too expensive. Got my sweaters at a thrift store. Finally I could afford something. Ha. The purses here r my favorite thing. I still want one someday.

Peter J. van Haren

Large variety of Roots products. Go there on Canada Day, 30 percent off everything.

Benjamin McGaugh

Casual clothing store; very convenient with wide selections.

Hannah M

Every time I was going to return something, the male employee gave the rbf. Would've been nice if he didn't.

ThaDuDeMaN

Why not

Ashlie Estabrooks

I've always loved Roots, and it was such a treat to be able to visit this landmark location. Displays were very well kept and the staff were extremely helpful. I picked up new leggings and top for myself, and comfy socks for my sister.

Julie Compton

Good selection of products, friendly staff

Danielle DuBois

Quick and easy pickup! Ordered online and had my stuff ready super fast. Staff were also friendly and professional.

Cindy Duchêne

Amazing customer service and nice product

Jesse Mclean

Remove from maps

Mammoth-Puppy

Super high quality articles of clothing for a somewhat reasonable price considering. The folks that work here seem knowledgeable and curtious which is exactly what you would be looking for. Every Canadian needs some roots.

Katharine Beattie

Very expensive

于淑君

(Translated) This time I came to Canada and felt that the price of this country is high. (Original) 這次來加拿大旅遊 覺得這個國家的物價偏高 東西都好貴喔

A. W.

Love the clothes. They are made well

Holly Sullivan

I love it. Holi sexauls unite!!!!!

Andrea Dela Cuesta

Really nice staffs; very informative, lively and patient.

S. MF L

Excellent service!

Hugo Joss

Love the sweats

Liz Lacey

A little pricey, but good selection.

Martin Szijjarto

Always great customer service!! Love coming back to buy something new...

李雲麒

(Translated) There are also famous brand shops in the mountains (Original) 山上也有名牌店

prabha ashok

Good collections last week we have been here and there was one male staff who helped us he was good and nice he was with us helping to find out what we are looking for.

Steve Gordon

An excellent location, the store is laid out perfectly so kudos to the manager and roots sales team! I grabbed some trademark roots jogging pants and was helped by two amazing staff members. The location is very clean. Overall I’d say with the amount of people that visit here during tourist season it looks like hardly anyone was there at all that is how spotless it is

Thomas Tj

Have some Banff marked clothes.

Sticky Only

Nice place lots of choice overpriced

Mark Powers

One of the best places to buy sweats! Always been a favourite place to shop when we visit.

Kevin Buehler

Great store, great company and their clothing is awesome. They are pricey but well worth it. Staff was super friendly. Stop in and buy something and you will be hooked!

hsu tanis

Nice and friendly stuff, there are some special offer on Saturday and Sunday or holiday.

Yifan

They messed up my online order and gave me the wrong item. When I asked to exchange it for the actual item I paid for, they said they can’t just exchange it. I would have to purchase the item that I already paid for again and then wait for them to refund me for my online order. They said the refund would arrive within a week, but I received it only after two months of back and forth with customer service. Pathetic.

Freddy Mastro

Above and beyond. If I could give you 10 stars, I would. Walked in and Allie behind the counter greeted us. I was looking for some sweat pants and Allie pointed out styles and location. I ended up purchasing 2 pair. Was also asking about shorts, witch sadly were not available in my size. 3hrs after visit, I received email from Allie that shipment arrived and they had my size and she put them aside. Amazing customer service.

J Brown

Ok sales.

Mai Huong

Nice stuffs and a lot of them made it Canada, good quality but not much choices.

L. J Braun

A little pricey, but very fast internet packages available. Go for the Fiber-Optic!!

Yun-Hsiu Liang

(Translated) In Banff town, the tax rate is 5%, you can buy Banff limited goods, girls can buy children's clothing large size, this time lucky enough to have a special offer to participate, children's clothing second half price, bought two Banff T-shirts, Chinese speaking staff can help find styles and save some time to visit other stores. (Original) 在班夫小鎮的稅率皆為5%，可以買到班夫限定商品，女生可以買童裝大尺寸，這次很幸運剛好有優惠活動可以參加，童裝第二件半價，就買了兩件班夫T-shirts ，有可講中文的店員可以協助找款式尺寸，節省了一些時間可以逛其他店家

MarcoinTheMountains Michayluk

They make me happy to live in banff the people that work here look after my dog by placing water out side thank you for keeping it fresh for Atlas

M ay

(Translated) When I went there were not many people, so it was easy to shop and buy. (Original) 去的時候人不多，很好逛很好買。

Oceanne van

small little place not so much selection , but what can you do , it is a samll little toen , get the best what you can , nice place to visit hopefully you can get some thing

Elissa Gervais

Such nice staff! Clean store, fun collection of Banff exclusive gear.

Jeff Morrison

Roots is top notch, I'm moving in

Donna Johnson

Overpriced even with a sale

Tektite -

Expensive!!! But love everything I've ever bought here!

Pablo Szabatin

My two star ???? rating is because I had tried buying an "Emily Tribe Bag" and a "Tribe Clutch" four times online. Each Time it took my order, confirmed the order only to have it canceled four times two days later. I went into the store to try and find it and a store associate told me they have never carried it in their store. I could have told them my partner has specifically showed me the Emily Bag in the store but the look on the associates face told me I would be wasting my breath. Today I was in The Quinte Mall and as I was walking by I and saw one sitting in their display. So while I know my partner will get the bag she loved I am not happy with their online store nor the previous encounter in the store.

nikki gerry Loney

They have a good selection but only some of the kids are into Roots. My youngest granddaughter at the moment Got her birthday gifts there

Joe Scott

If Supreme was America's brand, then Roots is Canada's Supreme. High quality, good looking products, for a price. This location is well kept, and perfectly situated on the main street in Banff.

Sarah McNaught

My family and I have shopped here for years and it’s been okay. I went in yesterday to purchase pants and had a horrible experience with customer service in the store. I was trying to use a gift card but the amount wouldn’t work when I had never used the card (had for two days). When I suggested another card she said she was going to get who I believe was the manager .. Katie .. who walked up didn’t ask anything About the situation just put the money back on the card and told me that I couldn’t purchase it and to just leave and go to customer service in the mall. As a retail supervisor myself I am so shocked at how horribly she handled the situation. Lets just say won’t be back for sure

Andrey Taylor

Jacob.... super duper helpful. Really awesome and and assisted me to the best of a T. Thanks Roots the amazing suit I got fits just fine and I support Canadian made too.

Jodi Montgomery

Always visit here when I come in to town. Probably my favourite roots ever, could be biased by mountains. Hats were on sale, which was nice since they were originally $40... they are expensive but good quality! And always has a good amount of gift worthy apparel with Banff logo :)

DJM R

Lively staff, solid qualify

林珊萍

(Translated) The clerk is very enthusiastic to help find the size (Original) 店員都很熱心幫忙找尺寸

Juergen Hecht

(Translated) Great sweaters on offer, unfortunately we didn't have enough time to try them on. The shop is nicely structured and clearly arranged, the staff friendly, helpful and understanding, even if you don't buy anything. I will take more time for my next stay in Vancouver and will surely find something nice and suitable. Clear recommendation. (Original) Tolle Pullover im Angebot, leider hatten wir nicht genug Zeit um welche anzuprobieren. Der Laden ist schön strukturiert und übersichtlich, das Personal freundlich, hilfsbereit und verständnisvoll auch wenn man mal nichts erwirbt. Ich werde mir beim nächsten Aufenthalt in Vancouver mehr Zeit nehmen und sicherlich etwas schönes und passendes finden. Klare Empfehlung.

Abdullah I.

The customer service was great! Staff are very friendly and even gave us some tips on where to eat in the area.

Julia Spencer

Like others have said, the staff is quite rude and unfriendly at this location. Will shop elsewhere from now on.

James Hiltz

We spent 0.5 of an hour in the store, the staff where very helpful and friendly to every one who was in the store. The store was clean and tidy ????????

david hunt

Good service and friendly staff

Naren Kumar

Its good

Dave FR

The staff is extremely helpful here.

YEVA Z

(Translated) The waiter is very warm and friendly. If you want to buy some clothing for your family and friends, this is a good choice. (Original) 服务员非常热情友善，如果想给家人朋友买些服装类的做纪念，这家是个不错的选择

Populists

Pricey but worth it

Theresa Finley

Great little shop! Great deals. But bring money it's Pricey!

Anu Gill

Outstanding business that supports our Local Veterans Food Bank of Calgary and our community. Great staff and service ????

DALE BOLTON

Love Roots great place to shop. It is conveniently located in a large mall. Staff is helpful and polite. Prices are fair quality of clothes is very nice.

nikodemus wuinata

Great store

Julieo

Daughter loves this store

Joanne Lester

Wish I could remember some of the employees names! Nice people and great clothing and other items. Me and my family love this one in Banff

Mama Moo Sang

No matter where in the county I'm in. Imma stop at Roots

Bobby Love

I love roots clothing, but the staff at this specific store were unaccommodating, unproffesional, and uninterested in my money it seemed. Most definitely will not be going to this location ever again ✌️

Lol Wang

(Translated) Root's bag is pretty, the town must visit (Original) Root的包包挺挺好看，小鎮必逛

Billie-Jo Mallory

Amazing store with even better customer service! We only had a couple of days in Banff and really wanted Roots Banff shirts. Our sizes weren’t out on the floor yet, but Mike went above and beyond rooting through boxes to find us our sizes before we left for our next adventure ????

Monica Ferraccioli

My son had bought a sweatshirt with the leather Roots branding across the front and after one month it began to peel off. I called the store and spoke to the manager Karen who was very helpful. I explained how upset my son was and that he just called from his university in Waterloo saying the sweater had been expensive and was now unwearable . I explained he no longer had the receipt but it was only one month after the purchase . The sweatshirt had literally just been on a mannequin in the store window that week. She agreed to exchange it and had set the same sweatshirt aside in the black colour as the store did not have his size in navy. She told me to have him bring in the sweater and they would exchange it as defective and even though she would not be working she would leave a note that she approved the exchange and to tell the staff that I had spoken to Karen. My son went to the store today and the manager on staff refused to exchange it and said he needed the receipt. The managers name was Joy and was not helpful at all and quite rude. My son was disappointed and called me at work. I called and spoke to Joy who was rude and unprofessional. I explained that I had already spoken to the other manager Karen who assured me this would be taken care of. I told her that clearly it was the stores merchandise as it has ROOTS across the front of it and it really didn’t matter what he paid as it was just an exchange for defective merchandise . I cannot tell you how unacceptable her attitude was . I called my son and told him to return to the store and when he walked in, the staff was about to greet him but then looked at him and said oh it’s you and started to whisper about him and his girlfriend while the exchange eventually occurred. Roots is a Canadian brand and I am disappointed at the experience we have had. I spend lots of money over the course of a year in the store and it’s a staple of my children’s wardrobe ..... I may have to rethink that after today! Joy needs to learn about customer service from Karen and how to treat a repeat customer ! Today Joy receives a FAIL!!!!!

Harinder Khun-Khun

We all got Banff Roots clothing on trip here

Cathy Abercrombie

Shopped at Rexall Pharmacy and it was a great experience. Staff was very friendly and very helpful and parking is great

cathy c

Site says open till 10 pm. Went by at 9:15 pm to make a $298 cdn purchase and they wouldnt do it. Sadly, I'm leaving before opening in the AM.

David Desabrais

Way too pricey

Alkarim Sumar

Closed today Thanks giving

R Whist

I had a really good experience at Roots because of Isaac, a friendly, patient and knowledgeable salesperson. He helped me find the perfect leather bag. Thank you!

Matthew Porlier

Best buy sucks

Erika MacLeod

Roots advertises itself as a Canadian made company. The majority of the clothing is made cheaply in countries outside of Canada. Received a Christmas present that was a defective product. It was a sweater that had a giant hole in the armpit from the seam coming undone. The store refused to allow me to return the defective product that had the tag still on it. I spoke to Joy and Azari from the Guelph store and Naz from corporate who were extremely unhelpful. I will never shop at this store again and I encourage everyone to stop shopping at this store. The products are not made in Canada. The products are over priced and often defective. The store then refuses to apologize or allow you to return the defective goods. It is truly unCanadian.

Hjin H

(Translated) Even in the same Roots store, it's worth celebrating as it says banff on the T-shirt in the Banff store. I think it's good to present as a souvenir. (Original) 같은 Roots 매장이라도 밴프 매장에는 티셔츠에 banff라고 쓰여 있어서 기념이 될 만하네요. 기념품으로 선물해도 좋을거 같아요.