Here you will see the information of real people like you who buy the products of Moores Clothing for Men (Costumes) around Alberta area (Canada).
As of day the firm receives a score of 3.8 out of 5 and the rating was based on 63 reviews.
As you can see its rating is quite positive, and it is based on a very high number of feddbacks, so we can conclude that the rating is very reliable. If there are many people who bothered to evaluate when they are pleased, is that it works.
As you know, we do not usually stop to set evaluations when these are correct and we usually do it only if we have had a problem or incidence...
This Costumes is included in the category of Men's clothing store.
Had a fat emergency... they hooked me a up in record time so i could make the Christmas party on time !! Amazing service as always .
This place has nice clothes, I have just never been happy with the service I have received here
While suit shopping for graduation, it would be great to have had a sitting area while our important person tried on clothing, staff was knowledgeable and helpful and polite, just would of enjoyed a relaxed atmosphere while deciding and changing attire Suit prices were very reasonable
Got a great price on a new suit. Walked out of the store with it in less that 30 minutes. Needed it for that evening. Thanks.
Peter was such a big help
pretty good place, very friendly managers
AWFUL!!!! STAY FAR FAR FAR AWAY FROM THIS LOCATION. NOTHING BUT UNPROFESSIONAL AND ZERO COMMUNICATION. I can not stress this enough. STAY FAR FAR FAR AWAY!!!!
Poor customer service..no acknowledgement to my presence.. 3 patrons that came in after me were served left wondering why even come? #fail
Friendly
Very expensive but the stuff is good.
Fantastic service!! went in there on Saturday Morning and Sara totally took care of my clothing needs. Great service and selection. As a small business owner I recolonize great customer service and i received it from her. I will defiantly be returning. Thanks Again Mark
Moores has provided me and my fiance with the worst service I have ever experienced! My fiance went to pick up a suit for another wedding he was in and they looked at him (size 36 jacket) and still sent him home with a size 46 suit jacket (yes he could have looked in the bag and said something but he shouldn't have it, the suit is under his name with his size), didn't even say anything, when we called to tell them they gave us the wrong jacket they didn't even check to see if his jacket was in just told us to come in and they would see what they could do!! I brought it back 2 days later, was told they would order it in and it would be in in 4 days and they WOULD CALL US - on the fourth day we hadn't received a call so I called them and they said it would be in the next day and they WOULD CALL US AROUND 1 - no call the next day so I called them again and they said everything was in. I sent my dad in to pick it up and they couldn't find his purchases!! My dad was there for over an hour while they looked for his suit and shirt. On another occasion my fiance went in to pick up suit pants he had already paid for and when he got in to the store the employee informed him that they had put his pants back on the shelf to sell them even though he just got the call that morning and HE ALREADY PAID FOR THEM!!!! I do not understand why their customer service is so horrible, people come in with entire wedding parties needing suits, you'd think they'd have enough practice with customers to make this stressful event a little easier!!
Service is prompt. Selection could be improved for ties.
Really hard to review this place. My boyfriend went in there to get a suit for his mothers funeral...However he didn't get great service from Mark. Seems someone else came in, and Mark moved on to a bigger sale! So another girl helped him. Wish I had her name, because she sold him a very ill fitted suit. The pants were 2 sizes too big for him. We went to pick them up after they were hemmed and I was shocked at what they sold him....(he's not a suit wearer) Anyways, finally Malyssa Pye helped us. She was wonderful!!! She saw him in the suit and immediately sprung into action! Sold him two separates that fit (and no extra charge). Anyways, overall if it wasn't for Malyssa (she gets 5 stars BTW) I would of filed a complaint at head office. Shame on you other two sales people!!!!
Great selection of clothing and friendly, helpful staff. Be prepared to spend a good amount of money, but you are getting quality, it's still a better bargain than the stores in Polo Park, and they often have specials like buy one, get one 50% off.
Customer service is excellent. Great quality and great prices too. Best place to find the right suit or shirt and tie. I shop every time for my husband here and we are never disappointed.
Very helpful, my son will look amazing on his grad day, thanks for all your help????????
Very professional and helpful staff
Excellent service and superior employees! I enjoyed my visit +++++
Sarah did an expert job in assisting me in my purchasing. It was, indeed, a royal "Dutch" experience. Thanks again, Sarah
Staff were friendly and helpful. Excellent deals!
Kind and helpful staff
The level of attention that is given to their service is incredible. I have never met anyone that delivers the same level of detail and expertise. Also, the only recognized men's formal wear store. Tip top is ok but i feel like Moores stands out.
Had the absolute worst service you could ask for here. Rented 4 suits for the groomsmen for my wedding, and provided the measurements ahead of time. None of the suits fit when we came to pick them up (not to mention they didn't even know where they were). When they finally found them, we tried them on to get the final alterations done to then before the wedding. Upon picking them up, it was abundantly clear that none of the much needed alterations were made. Each one of my groomsmen were stuck with ill fitting suits. It's unfortunate that I can't give less stars to this place, as it was the cause of an unreasonable amount of additional undue stress. I would highly, highly recommend NOT using these guys for suit rentals. On top of this, one of their staff, Sandro, was ridiculously condescending the entire time we spent in the store. Use these guys at your own risk.
Great service. The staff helped to prepare my suit for a funeral with less than 24 hours notice. I’m very appreciative.
Great service! Needed a suit for my wedding and 4 others and they helped me out very quickly and got me a group code so the others could go to any moores to get fitted!
Excellent experience for my first suit! Thank you Moores
Very judgy, condescending staff. They try to sniff out wealth on the people walking in, and if you don't smell right then you're frankly beneath them. What, just because I walk in wearing shorts and a T-shirt, I can't know what a European vent is? But if I walk in wearing a suit, they literally won't leave me alone -- but once I tell them all I want is a tie, I can't get anyone to so much as look at me again. Hard pass. I'd rather buy a suit from the thrift store down the street than from these guys.
Awesome service and support with deep technical details.. Thanks
Staff is very friendly. Great place to check out when they have sales. Often very pricey
Totally knowledgeable staff who are friendly. There's always a way to get awesome stuff for a little less. Very nice stock
Purchased a world cup soccer shirt here. Very helpful staff.
I was willing to give this location a couple of tries, but every time they fall short of expectations and most of the staff come across as rude and disinterested. Selection is either dramatically limited or staff just plain don't give a damn, it's difficult to tell. I've never seen a men's clothing store that only had a handful of dress shirts in a size to choose from. Everything here has an upcharge and the upsell should be expected. This location takes a lot of liberty with the use of a franchise name to keep bringing them customers, because without it...they get beat on service, selection and often price as well.
It was greatand awsome service...
Nice selection of accessories. I was shopping for ties here, and they had a great assortment. Bow ties as well, along with matching scarves and other accessories. I recommend waiting for a sale though.
Moores service has definitely deteriorated over the years. I have bought 3 suites and several pants and shirts over the years from there. This had been my store of choice for dress ware until today as I will definitely not be going back if I can help it. Went there today with my wife to pick out a pair of pants , and/or a suit and it started off well, as one older skinnier gentleman asked if we needed a hand. At that point we didn't so we said no. Later when we needed a hand we got one of the sales lady to give us hand. Then it turned into a gong show as this older, bigger gentleman (wife says it is the manager but I am not sure) joined and tried to also help out. His attitude and demeanour, unfortunately, was less than helpful and I wish he hadn't tried to help out. Long story short we left frustrated and feeling quite defeated and unwelcome in the store because of that gentleman's attitude. So we went to TipTop tailors in Midtown where we bought the suite and then picked up a pair of dress shoes at the Bay to go with it.
My husband and I went with Moore's for our wedding and we're not super happy with our experience. First, when we went in to have my husband measured the first time, they didn't have the "Super slim" pants for him to try on. He mentioned that it was important to him to have slimmer pants, and they assured him that the slim fitting pants would be. Without having a sample for him to try on, we just had to take their word for it. The issues started when the tux first came in, about 6 days before our wedding. My husband tried on the pants and they were indeed baggy. When we voiced our concerns to staff, they basically scoffed and said "Well, it's a rental. You can't expect it to fit like you see on TV". They ended up having to order him a different pair of pants anyway, because these ones didn't fit. We also had to buy him a shirt ($65) because the ones that came with the tux didn't fit him properly. Again, we received attitude about renting tuxes, and not getting custom suits. When I came in the next day with one of the groomsmen, we noticed that one of the pant legs was an entire 1.5 inches longer than the other! We once again received attitude from a staff member, telling us that we can't expect it to fit perfectly because it's a rental. When you're spending ~$3000 on tuxedo rentals, you deserve to have your rentals fit. On our wedding day, two of the groomsmen had buttons fall off their tux jackets. We ended up having to "lose" my husband's pants to get them taken in, otherwise he wouldn't have been happy with them. Honestly, the only good aspect of our experience was our interactions with one staff member, Sandro, who tried very hard to make sure we were happy. Otherwise, I would not recommend going with Moore's for your wedding.
Worth it when they have a sale but getting any alterations is expensive.
Helpful staff, limited large sizes. Not a store for big and tall.
If I could give them a -5 I would!! Rude, not helpful AT ALL and lost my groomsmens vest 3 days before my wedding!!! Horrible HORRIBLE service!!
The 2 people helping me were incredible. Very nice staff and made the tux fitting process easy and painless. I'd maybe go back just to have people show me fancy clothes and be pleasant. It's been rough since the wife died. 10/10. Would go back
I had a great experience here while shopping. Very knowledgeable and friendly staff as well as great products. Highly recommended.
i went to this store today without knowing what to get, but marc explained to me the differences of tuxedo and a suit then helped me out on measurements and all the things that i needed to get, simple and no rush. now im just waiting to get the suit pants to get it trimmed. all thanks to marc and his co-worker ( i did not get his name ) for this awesome shopping experience and there is a discount too, will be back in the future for sure!
The staff are mostly horrible, they are always busy chatting amongst themselves and there’s only one person (sometimes) that helps the customers. They don’t help you unless you stick to them and ask for help. The prices are okay but the styles are too outdated!
Didn't quite hit the home run
(Translated) I am extremely disappointed with the service. I was looking for clothes for my partner and the employee was very stupid. As soon as she could run away from her computer, she took the opportunity. It's very rare that I complain on social media, but it's also the first time I've been greeted in such a cold way when trying to find something within my budget. (Original) Je suis extrêmement déçue du service. Je cherchais des habits pour mon conjoint et l’employée était très bête. Dès qu’elle pouvait s’enfuir devant son ordinateur, elle en prenait l’occasion. Il est très rare que je me plains sur les réseaux, mais c’est aussi la première fois qu’on me reçoit d’une façon aussi froide lorsque je tente de trouver quelque chose dans mon budget.
Go see Tammi for the perfect fit!
Excellent experience shopping for a suit at Moore's at the Argentia outlet. Faizan was excellent. Gave me personal attention was very patient. Helped me select and choose my suit. Saw to all my needs for my upcoming celebration. Thank you Faizan.
A Moores Franchise. For us, we found that our group order wasn't done well (all the vests in the group were a different shade of grey).
My grandparents went in to get a suit for my wedding and the employees at this location have been absolutely phenomenal. Their first visit, Vince, helped with colours and sizing. My grandpa looks sharp and said Vince was very efficient! Their second visit was to pick up the suit after alterations. On the way in, my grandpa had a dizzy spell, and one of the employees helped walk him in, sit him down, and got him water. They were so helpful and kind and I really appreciate hearing that my grandparents were taken care of. Thank you so much!
We had a great experience buying suits for our son. Very helpful and knowledgeable staff, not at all pushy.
Helpful and professional staff, good selection of suits. Had a couple issues with items being out of stock. They offered to bring those items in, but I was on a tight timeline.
Fantastic service. Top notch staff.
Friend of mine set up suit rentals here as part of his wedding. From the get go we found that the staff San dro was incredibly rude and condescending. He provided some of the worst customer service that any of us have ever experienced in our lives in terms of how unnecessarily rude and short his interactions were with us. We were told that adjustments to our suits would be ready that evening (we arrived first thing in morning). When we started trying everything on the next day it was clear our clothes had not been touched as there were still numerous issues that had been identified during the fitting. For a $250 rental fee per suit this location should be absolutely ashamed of themselves.
Awesome services and very nice employees
Friendly staff. Crest place to get your suits.
Great shopping experience, helpful friendly staff.
Went in for tuxedo rental good prices and service.
If you want to look like the class act you always knew you were, but could never figure out how to dress, go talk to Adrian! That man deserves a cookie... I wanted to buy a nice fitting suit and since I am between being big and tall and average it is hard. The smallest shirt at Big and Tall felt like a tent, while the largest at Tip Top made me feel like an overstuff sausage. So Adrian looked after me found a nice shirt and tie that fit perfect. After this great experience I brought my best man and groomsmen here to get our wedding suits, and Adrian delivered. They were all made to order suits, and the fabric we picked made us look suave. The orders came in extremely quickly and any additional alterations (if needed) were completely free. Long story short, I would highly recommend this location and all there staff, I have had a great experience with all of them (shout out to Paul and Chrissy as well, all great!). However if you want to especially look like a gentleman, go talk to Adrian at the Moore's at Polo Park.
amazing staff, quality clothes, great deals. A++ would recommend
Went to get a custom suit for my fiancé for our wedding and weren’t told the vest we purchased was not included with the suit. So paying $495 for a jacket and pants. First issue we had was when we went to pay the money came out of the account but didn’t show as accepted on their machine. Today we go back to see about removing the $150 vest and getting a refund and says they can’t do it. Something about having to phone customer service and it taking a week. Then can’t get a receipt or any sort of refund for a $700 suit. Will not be returning to this Moore’s.
Impeccable service. From the minute I was in touch with Austin over the phone I knew I was going to be satisfied with experience. My son looked amazing for his prom night thanks to Austin.
I booked some rentals for my February wedding and I can say that the service at this location was amazing. Sam did everything she could to ensure that myself and wedding party looked great! Even with some members coming from over-seas, Sam was knowledgeable about fitting characteristics that I had never known about to ensure that those folks looked great as well. I've never looked better. Thanks Sam!
Some of the worst service i have ever received before the man who was helping me was short and very hard to deal with i will never be going back to this store
An outstanding selection of quality menswear allows to have a diverse, stylish wardrobe for both office and social events. Their alterations and custom fitting services simply accent what has been impeccable service to date. Still the only place where I can get quality French cuffs.
It's an ok Moores location. A suit rental I picked up here had a missing button. And I didn't love the service I received, feeling like I was treated like a teenager (e.g. being called "buddy").
Thank you Sammy for all your help
I had great service and got what I needed to attend a wedding ????????????
Can't say enough nice things about this place. The staff were wonderful, helped us out with a bunch of things we had no clue about. Great experience!
Not impressed with customer service. My son and a friend went in today and were left for 25 minutes without service -by manager. When they did request help in choosing a suit for prom and Grad were informed all the shirts were in plastic and were not to try them on. ???? Subsequently they went to another store where they each bought a suit and accessories and were treated with the respect they deserve.
Terrible experience. Went on as a student looking for a sport coat to wear out on the town, immediately the man brought me a $1200 JACKET ONLY. All he brought me were the most expensive ones he could find. Finally I told him I would be just looking around and I found a nice $220 one that was exactly in my budget. He then came around to check on me and I told him I would be taking this one and he instantly got pissed off at me, making rude comments on how poor quality it is and how I will be needing it repaired the next day. He then led me to the till and continued to try and sell me on the most expensive ones again!! I finally said I wanted someone else to ring me up so he marched away in a very angry fashion as I went to the next till which a woman was working at. I was very happy with the woman that ringed me up, she was very polite and told me it was a nice jacket for the price and so on. When she asked me who helped me today I told her to put her name down for the commission. I looked over my shoulder and the man who was with me before was glaring at me from across then store. Overall I am very unhappy with the service that I was provided. Never going back or recommending anyone to this store
Fitted for tuxes was fast and fun. Would definitely recommend for wedding services again.
Phenomenal service and quality.
Delexcellent service
I just came here with my fiance. We were greeted by Karin (not certain how to spell that). My fiance told him that we are looking for rentals. Karin introduced himself to my fiance only, shook his hand only, and abruptly turned around to lead us towards the back of the store. My fiance said, "This is Selena." Karin replied, "Yep!" and continued walking without turning around. I responded audibly with, "...Okay?" No response. It was quite audible, since I was feeling irritated. When we reached the back of the store, Karin pulled 1 chair out, motioned for my fiance to sit, and said that someone will be with us shortly. He never made eye contact with me. I later noticed that he was walking around eating a celery stick, then sat down in a chair to watch the TV they had mounted on the wall. The person who helped us in the back was sweet, but also quite timid, so I didn't think it would be valuable to vent about Karin to her. I sent an email to their customer service instead. My fiance wanted my opinion before moving forward with his suit rentals, especially since he doesn't know what colour my wedding dress is and I want the suits to complement it. You can imagine what my firm decision was after that experience.
Fantastic experience at Moores! Found the shirt I was needing, and was very quick on getting it pinned up so the tailoring could be done! When the shopping is quick, fast, and the team knows their stuff, I love it. Will be returning in the future!
A nice, higher end store for your dressier needs. It doesn't have the best selection of collared shirts but will serve the needs of most anyone who needs a suit or other formal attire.
I had to make a quick stop as I had forgotten my garment bag at home and I was in Saskatoon for a business conference. The staff were extremely helpful and helped me pick out a sport coat that fit great and looked good. The coat was also on sale which was a nice bonus. Not too sure when I will be back in Saskatoon, but I will pop in again to this Moore's when I am.
I received great service from this Moore’s location. When I was at one of their other locations, their sales man was really pushy and kept trying to get me to purchase a custom suit even though I told him the suit I was getting was for a specific event and most likely would be worn sparingly after that. This location was great as they helped me with exactly what I needed and I ended up finding a suit that fit my needs perfectly. The turn around time on the tailoring was pretty quick too as I got the suit back within 5 days
I was shopping at the Moores Store on Tollgate Road in Cornwall yesterday for my husband and son. Excellent shopping experience! Dane was a most accommodating and attentive sales person I have ever dealt with. I explained what I was looking for and was concerned about the cost. He cheerfully went through all the clearance items for me to find suitable garments at prices I could afford without making me feel like a nuisance. Will definitely shop there again.
I had an exceptional experience at Moore's. I came in on a very slow night. The guys working there were quick to jump up and extremely helpful with aiding me with putting together an outfit for a special event. They found items that fit properly after measuring me. They made good suggestions. After I had pants, two new shirts, and a vest picked out I got an even better than advertised discount when I went to pay. A very enjoyable experience, I will go there again.
Amazing customer service
I walked out after ten minutes. I wanted a suit vest that went with shoes, pants and tie I brought in for reference, "which I bought at Moors in Surrey" I get that they are commission based sales, but my salesman was impatient with me and kept quickly talking to me, then scanning the store, maybe for other customers he thought he would have a faster sale with? I said I'd like a suit vest three or four times, each time he came back with me getting a sport jacket, and then said, well if you still want a suit vest we can do that.... seriously! High pressure rushed sales tactics had them loose about 250$ And I feel the store manager is going to counter my low review on Google, but hopefully take some responsibility for how they sell stuff. I've also been to Moors in Surrey many times, with no problems. Kind regards, Joshua
Horrible nightmare worst service!!
I' ve enjoyed fantastic service from this store and tend to deal with the consultant "Biker". He has helped me improve my wardrobe by hand selecting suits that fit me well along with matching ties and shirts. I have also had wonderful service from others at the Langley location.!
Excellent customer service from the lady who works the tuxedo and suite rental program. Staff very polite and cordial. Would recommend.
I have to start this review off by explaining that I HATE shopping for clothes, and I prefer to shop for baseball hats and hiking boots rather than formal wear, but there comes a time every few years when you need to refresh your formal wardrobe and get some new suits. I should also mention that I have about 10 years of retail management experience and about as many years in sales experience, this may make me a little more critical than the average retail shopper. Dreading this day, I went into Moores to inquire about custom suits. I'm a big barrel chested (beer belly) guy that rocks skinny jeans so it's never easy to find an off-the-rack suit that fits me the way I want. I was greeted with a warm "welcome to Moores" as I walked in and was told that the guy to see what on the phone and he's be just a few minutes. As soon as this gentleman was done on the phone he walked over and introduced himself (Khyler) and started asking me the usual questions. I explained that I wasn't really into shopping for clothes and he really seemed to take that into consideration for the rest of the process which I appreciate more than any long winded review could convey. Khyler went through all of my options with me, making me feel confident in my decisions along the way. He had me try on jackets and pants from the store to get an understanding of my style, etc. Once we decided on a brand, he went to work taking measurements, followed by helping me through the dizzying amount of options available. Before I knew it, I was done! All I had to do was bring my partner back to okay the fabric (she's the real boss here). I explained this to Khyler and he told me his schedule and I left excited. A few days later I returned with the boss and was greeted by Khyler, I introduced my partner and Khyler had made a point to remember details about her that I had mentioned in my first visit (a very nice touch). We changed one of the suits from blue to grey and five minutes later Khyler was typing up the paperwork. Another 10 minutes and I was swiping my card and shaking his hand. I have to say that as a person who was DREADING this experience Khyler made this it not only bearable but actually a pleasure! Thanks Moores for employing a guy like Khyler as even though it may seem like a regular day for most people, formal wear shopping can be a real chore for some. I can't comment on the quality of the suit as it wont be delivered for a few weeks but I was so impressed with the level of service I received that I felt compelled to review right away. I will update when my suit comes in. Big thanks to Khyler again for making me feel confident in my purchase and making what could have been a terrible experience an absolute pleasure!
Unfortunately the second associate who ordered a replacement tie for my son ordered the wrong one, so he'll be attending a once-in-a-lifetime event with the wrong tie. It's extremely disappointing. (Apparently they don't get any weekend deliveries so 43 hours notice wasn't enough to order in the correct tie before Saturday afternoon.) Noah helped arrange 2 children’s suit rentals for my sons to attend my sister’s wedding. It’s not easy dealing with children at the end of a rainy Friday but Noah was personable and professional from start to finish. Thank you.
Not very helpful and selection was poor.
Nicely organized merchandise .helpful staff
My son bought a suit for graduation,the staff were great.
We told them my brother in law would be 20 min before closing time. They closed early and now he doesn't have his custom pants for the wedding this weekend.
My friend had a last-minute job interview. He honestly didn't know what to wear. I thought of Moores and we decided to swing by. I have to admit I was very impressed with how well he was treated. A few tips on job interviews and great advice on how to project confidence in a new suit ☺????????????
Had an event that I needed some nicer clothes for. Went in and got awesome service. Helped me pick out some dress shirts and a suit. Adjustments were needed and they arranged to have it done very quickly. A fantastic experience though quite an expensive one.
I've bought suits, shirts, jackets, casual pants and coats here. I appreciate that they keep your sizes on file and can help you find the right fit. I also like the staff - helpful without being pushy. I've also got items altered and have had great service there. I really like the quality for the price and knowing that I can look presentable in office or casual settings without breaking the bank.
3 words = HORRIBLE, LIARS, DECEITFUL. I almost spent $1670 for 2 suits, pair of shoes, 2 dress shirts, and plenty of accessories. Service was bad. They lied about not having specific suits, pricing, availability, and sizing available until i asked several staff the same question, then was able to get a few selections. The manager, clearly was the manager, but lied about being one and was SUPER LAZY. All his other staff were of no help, unsure, or just couldn't answer our questions - the manager seemed like he managed all the sales as we had several people helping us but he just came and had them replaced. Then the staff that we were greeted from ended up standing around like the others, watching TV..... This manager's name = Warren. He lied about the promos, HAD BLOOD ON MY SUIT....how? Unsure, but it was definitely not a great impression. He was not honest at all about the suit availability and kept justifying, and his staff had to pretend to play along with him so he could get his way - he lied about giving me savings, because when I asked he couldn't justify any of the savings he was talking about. THIS STORE LOCATION IS NOT HONEST, DO NOT BUY OR YOU WILL BE RIPPED OFF. #Moores #Badservice #suits #menswear #tuxedo
Great service from the sales ladies... Definitely more friendly than the guys
Had the pleasure of being fitted by Mario Spehar. He had great recommendations, and a classic sense of style. Will definitely be back.
Awesome staff, needed a dress shirt for an interview and guy totally worked with me. Let's say I was styling
Very good service at this store.
A lot of variety and staff are helpful.
Went into rent a Tuxedo for my wedding and worked with Valeska Gauthier who could not have been better to work with. Valeska was fantastic, working with me to make sure everything was exactly the way I wanted it and re measuring and ordering before my big day because of the weight I had lost. I could not have been happier with the fit and the look. I would highly recommend Moore's and working with Veleska to make sure you look your best!
(Translated) Very good service, attentive, courteous and good advice. (Original) Très bon service, attentionné, courtois et de bon conseil.
Walked in the store just to window shop then Scott approached us and because of his great knowledge and expertise on sizing regarding unconventional body types, I was convinced to purchase my first ever suit! I'll give a 5⭐️ Rating!
It’s nice experience First time we make our suits in Canada Paul smith provide us good service We really appreciate for him .
Staff are not helpful and are quick to dismiss. After getting a blatant lie when I called them to ask a question, I went into the store a few days later, where I was quickly dismissed. The staff didn’t know their product and instead of offering any form customer service, walked away. I found exactly what I was looking for there (without any help from the sales people), but will purchase somewhere that puts effort into their customer interactions.
They offer amazing service and often have sales if you join their e-mail list.
Dale made our wedding shopping a great experience. Good value and quality.
Helpful and knowledgeable staff.
Fantastic expirence the staff was SUPER Friendly and helped us out on a custom suit! A Friend recommend us and they definitely did not disappoint! 5/5!
Came in to rent a suit today. The customer service was horrible. I do not recommend trying to rent a suit from here.
Very helpful staff and they worked hard to get me the best deal with amazing quality.
Pretty good tailoring and very nice customer service, would recommend. ????????
Awesome service.
Excellent service and pricing
Great customer service! And very friendly
Avoid this location at all costs. Their suits will start falling apart in 6 months. Horrible service and extremely discourteous staff.
Brianne, sorry if I misspelled it, was extremely quick and helpful. Got exactly what I needed in a crunch. Thankful more than I can express. Love the Chatham Moores.
Sean (Shawn?) and Hayden were amazing. I came in needing a suit ASAP and I needed it on the inexpensive side. I have no experience with formal wear whatsoever. Sean took the wheel and showed me 3 awesome affordable suits for a student on a budget. I picked one I liked and he helped me match a shirt, tie, and some shoes all within 30 minutes. He didn't push any sales on me and definitely just wanted me to leave feeling good in a new suit while not looking like a total doofus. Thanks a lot guys :)
I just went in with my girlfriend to get myself set up for a wedding coming up in a couple weeks. Not spending a lot, just a pair of pants, shirt and tie, vest with maybe a belt. Though we were helped at first, once I had tried pants on and were ready to proceed to the next step, 2 of the employees were attending a couple getting measured while we sat there, purchase in hand ready to continue to the shirt and vest fitting. 10 minutes and several glances later we were ignored to the point that we decided to walk out and go to another establishment. Even being watched as we hung up our purchase and exited. We won't be returning to this location any time soon.
Laurence made me feel like a million bucks. Awesome place and will go again if anything happens to my suit
Huge store with equally huge inventory. My husband and I went there for a new suit for him. The staff member who helped us was a wealth of information and had a great sense of humour, which made for an enjoyable shopping experience. The suits are tailored with options such as a tapered leg and a permanent crease if you like. We purchased a suit for $200 plus $12 for tailoring and $10 for a permanent crease. The rice was right, and it looked great on my husband.
The service after my first visit was good, my first visit was extremely frustrating and she had done something wrong with setting up my wedding party so they had a lot of trouble trying to get the right suits.
Very friendly staff! They are knowledgeable and will help you find exactly what you are looking for.
Sweet place to purchase garments and accessories. Suits are top notch, like the staff.
Lots of great choices. A little bit expensive, but the quality is there.
Excellent service got a good suit for all kinds of occasions. Looking forward to using it often hopefully
Great customer service and helpful staff.
The best place to get your suits for any occasion these suits are tailor made and fits you like you were born in them. Make sure to request the help of Mr Dan Wiggins trust me after seeing what he did with me and my suit I have no choice but to recommend him this guy knows what he's doing.
Excellent service. Thank you
We visited this location to pick out suits for my sisters wedding both for my father and fiance. Chad was easy to work with and knew which styles made sense for each of their body types but was also what they wanted. We ended up purchasing one custom suit and one off the rack which we had altered in very short turn around time as we were in a bit of a time constraint. They also had a good selection of dress shirts, shoes, belts and ties so we picked up those there as well. Was a one stop shop for us with great service.
Friendly and patient staff. Nice quiet store, makes you feel very comfortable
I needed a new suit that day and I was in and out in 20 minutes including having the pants hemmed! Great service.
Love going there and getting great service. Only advice I would give is wait till they have a sale on, it's never very long between different sales they run.
Kent provided professional and friendly service, sending my husband home with a great, well fitted suit (hemmed on site), ties and shirts. We highly recommend their service and product!
Great service and selection.
I wanted to get a custom suit for my wedding this summer and after reading up on some of the options Moores provide for custom suits, I was ready to give them a try. I can say, I was not disappointed. From the moment I walked in, the staff were all friendly and willing to assist. From the moment Brad introduced himself and asked how he could help, he provided outstanding service. We went through all the swatches of fabric to determine which suit will work best for my wedding and for everyday occasions. Very energetic and what I think makes customer service work, he listened to what my needs were and provided suggestions if I wasn't too sure what would work best. I spent about total of 2 hours which didn't seem that long and at the end of this experience, I can honestly say I'm sold for custom suits. I can't wait to see my suit and I want to thank Brad for all his awesome efforts today. I will be coming back for more custom suits and strongly recommend Moores in Uptown for anyone who wants a great experience!
Great staff that can help a lot
Wow. Just wow. Walked in, told the girls I had a wedding in just 3 hours! They were so helpful. Had me out the door in a gourgeous suit in just under 30 minutes!! Highly recommended.
Awesome customer service. Awesome choices for clothes. Spent way more than I wanted by choice and certainly not by pressure. Can't wait to go back.
Excellent service but your mileage may vary. When I came here in September for a tuxedo rental, three lady measured me several sizes off. This time, the staff did it well.
Great service on very short notice. They really went out of their way to help.
Helped me get a suit for an upcoming memorial service. Will also be good for future business meetings.
They have Excellent customer service. Everyone is always so polite and cheerful. I am 6'4 slim young man and have troubles finding well fitted clothing I actually like. These people have been assisting in my needs since I got my first suit in the 7th grade.
Had a great experience getting my wedding suit here. Good selection of suits, and staff are very knowledgeable and friendly. Would come back!
Moores grande praire is an excellent store for you. I highly recommend them. I went to them for my wedding me and my mens suits. They even handled suits for my younger brothers and my father.
Excellent service here! The staff were very knowledgable and friendly.
Before I left for an oversea trip I ordered a tailored suite at a price tag over $1000 with a free set of a cheaper suite. It was paid to be tailored. The work was horrifying. When I went to pick up the ordered suite, it was poorly made with loose back, misaligned shoulders. Terrible people as they almost booted me out when their boosted for their poor service and poor quality cloth. Take a look at the phot of the result of tailored suite! Worse than the one from value village. Those people shall be fired.
Excellent service
Slow
Great if you subscribe to emails ....never pay full price, they always have sales.
Friendly staff and good selection. The staff might try to up sell you.
Very friendly and helpful
Pricing may be a bit high, but well worth it. The quality of the products are superior. Amazing one on one service with no pressure to sale you the most expensive products. The staff makes you feel that it's all about you looking and feeling great. I would recommend Moore for your suits and any other accessories needed for that special occasion or event.
Customer service needs improving, I just hate going into a store I'm going to spend $200 and get the feeling like I'm doing them a favor! Go elsewhere!
Rented a tux for a wedding. Staff were able to accomodate even with short notice. Young fella that started serving me was preoccupied but the gal that took over for him was exceptional.
Excellent customer service
Very professional and caring staff.
Great help! Perfect customer service experience from the moment I stepped inside moores on appleby. June was about to help me stay within budget, and also gave me an outfit that I really love. Thank you so much and keep up the great work ! :)
I’ve gone here multiple times to get all kinds of different clothing items including shirts, shoes, socks, ties and coats. The staff is very friendly and really work to make their products work for you. They’re also really understanding and have worked with me to make sure I have my tailored clothing in time and looking good. Overall this store is great and for that reason I am a repeat customer.
Julio was super helpful, he helped us pick out the perfect combination for my fiance's suit! We came back a second time for our dad and he was equally helpful. Overall a great experience. Thanks again!!
this is a good store for man with varieaTY SELECTION , MANY NEW STYLE WITH ALL SIZEX , AL I NEED I A LITTLE MORE HELP FORM STAFF TO FIND THE SUITE IN NEED FOR MY EVEN THAT WOULD MAKE IT 5 STARTS
I love this place and I wish to study the prices to match the customer and there are great offers I know this.
Excellent service from Carol tonight in our consultation, but a little disappointed with the lack of options for my personal wedding. The colour swatches we got from David's Bridal who say they coordinate with Moores, well one isn't available for anything yet, since they're owned by a US company the swatching is 6 months behind. So I cant get colours to match for my maids dresses, and some are only matching in a textured print, not flat. Kind of disappointed on that front.
Great for affordable local clothing.
Expensive
Excellent place to buy suits specially when they are on sale.
Always great service here... They make me look so good !
Kevin and Team, you did a very good job on the suits for my family. The most professional team. Keep up the good work.
Great service!! Here to rent a 3 piece suit for my daughter's wedding! Thanks Moores for rentals!!
Good service, reasonably priced clothing.
Great customer service. Wide selection meeting most budgets. I told the associate Gord that I didn't have an iron at home and he steamed my new shirt on the spot. I wish more retail had this attitude toward the customer.
Very helpful staff, not intimidating, does not try to up-sell!
Fabulous clothing, my husband has shopped at this location for the majority of our formal events. Robert is an excellent salesman, very friendly and helpful. I would recommend this location to others looking for affordable, quality formal wear.
I am completely unimpressed with the customer service. The sizes in kids shirts were confusing as the "small" appear larger than the "medium". I asked for help from a man who really did not seem that interested in helping me figure it out. Then at cash, I noticed that there was a thread pulled affecting the seam. The cashier called someone over (I think it was the same man?) who said to have the tailor "touch it up". When that person was not available he said to do an RTV and then left. I asked the cashier what this meant. She said it meant "return to vendor" and she was sorry but I could not purchase it (and there were no others). How inconsiderate of that decision-making man to leave it to the poor cashier to explain to me that I just wasted my time in there. And then how inconsiderate of the man to not offer to have the tailor "touch it up" at another time and I could pick it up later. I hope that shirt does not end up in a landfill somewhere or back on the rack unfixed. I generally got the impression that for some reason, the man did not like me.
Amazing serving great staff.
My partner and I rushed to Moores in Guelph a few weeks ago to purchase an emergency dress shirt after realizing his current one didn't fit. We were running very late (since we didn't think we needed to leave time to buy a new one) and the staff at Moores were AMAZING. Sensing we were in a hurry, the gentleman there was very quick and efficient to measure him, pick out the exact shirt we needed, and even flat pressed it for us all within about 5 minutes. Very reasonable prices and wonderfully helpful staff!
Good for big and large to get measure right to buy
The tailor is just incredible.
Nice place, friendly helpful staff. Often have great deals
Horrible customer service experience.
Walked in and was greeted by the manager whom was more than pleasant to deal with. Ty Justin Kleiber !
don't go here if you like being helped or treated professionally. in the words of the worlds surliest/rudest salesman "go to le chateau then!"
Great service! Ask for Samantha to help you!
I recently bought a suit here for my wedding and was awesome. The staff member helping me was awesome and helpful. Decent selection of clothes from formal, casual and accessories. The prices were on point to what I was expecting not having bought a suit in many year lol
Very Helpful and courtesy when I was renting a tux. Would highly recommend it
We decided to use Moores for our wedding tuxedo's and found that they were very helpful in helping us put together the "look" we were trying to get and very accommodating when it came to all the different requests we had. We ended up taking advantage of the sales while we were there as well. They have a great selection of mens wear, casual and dressy which was really nice.
Moores seems to hold all their stores to a higher standard than most retail stores. They are always approachable, but not pushy or arrogant, and that makes it easy to have a good experience within their walls.
Always friendly service. Gets busy on weekends and evenings
Very helpful staff.
Great consistent service from the team at this location.
Great service
Completed all suits for my son's wedding. Thanks
Great spot to rent suits from, going to use them for my upcoming wedding and plan to use them Whenever I can!
Excellent experience.
Great Job. 100% knows what they're doing....and if you cannot get it there....then you can get advice on where you can get it. Come here first.
Jennifer was a pleasure to deal with. She made me feel like a person and not like a rushed sales transaction. She's well experienced and efficient. Her staff were also engaging and pleasant to deal with. I got everything that I needed, all in one store and at great discount values. Highly recommend for future purchases!
Wasn't impressed with the service today, only one lady working and she was not very professional didn't even acknowledge us until a good 15 minutes after we came in. Very dissatisfied!
Moors is an absolutely exeleny place to go for clothing of a fancy selection. In the past when I have needed to come here I was being fitted for a tuxedo. When they were taking my mesurements they did it so well but had a great a outlook and opinion of what matches to me and what colors go great. They knew everything about their tuxedo jackets and what is for what occasions normally. The one time I came here was for my Grade 12 graduation and I was being fitted for a royal purple tuxedo. I only rented though as to buy what they have here is very very expensive. I would highly recommend this location to other men. Great customer service all around.
Good service. Know their stuff.
no problems, helpful service
If you need suits and menswear at solid prices, this is the place to go. Whether it's 2 for 1 or clearance you'll find something to go with. Staff are very knowledgeable and helpful.
Amazing service, very professional people. Also many choices.
Great place for suit rentals
Update 21/03/17: Went back the other day, saw Paul again who was eager to help us even though we were just really using our certificates. Another positive experience! Update: Turns out one of my sleeves came out shorter than the other, noticed it after taking one group photo. The tailor fixed it but not after a short discussion; at first they said it was the same length, measured it, then said I only ordered one sleeve to be altered despite it saying "2 SLEEVES" on the computer screen. That costed them a star on this review, generously because I've had a good experience prior to this. Got my suit for grad here, was helped by a nice lady named Marya. A nice gentleman named Paul helped me try it on a few days after (I had it altered,) I am happy with the way it fits. I recommend this place for people who want a nice suit with a large budget.
Staff are very helpful, have a sense of humor and made my shopping trip pleasant.
Great experience, staff was efficient and very pleasant. We got everything we needed all in the one store and a percentage off too! Love it!
Always great selection, good prices and friendly service.
Did a great jog fitting and recommending different types of suits and fits
The counter person at the back was very polite to me I'm at an odd size where I'm 50 regular which means sometimes you have to go to a specialty store like George Richards and sometimes you can go to Moore's. Not only did they have my size in store but the gentleman was courteous and respectful, polite. the staff were willing to work within my budget. They offered me incentives to purchase more and I appreciate the upsell they Justified the pricing with the quality of the materials and clothing that they were showing me it demonstrated the Karen to which the construction of their particular brand of Suits were and the distinctions between the different levels of suits that they had. Well I had just dropped in to have a look the gentleman offered me his business card and I will be making a trip back there to purchase several suits from him. He was able to clearly explain the current suiting trends and showed me an array of haberdashery to go with said suits such as pocket squares cufflinks range of shirts and options available to me. Overall I would say next to being a bespoke shop they offered great service at a reasonable price I'll definitely be back
I’ve come here for a few tuxedo sizings for weddings I’ve been in. Every time I leave feeling disappointed. I think it’s mostly because I feel the styles they offer are about 10 years out of date. I’ve also had many friends have poor experiences here as well which doesn’t leave me wanting to recommend this place. If you’re someone who doesn’t where a suit everyday and needs something fairly inexpensive this might be the right place for you.
Great Professional Staff! Great experience every time!
Very helpful, friendly staff. Large selection.
Kevin was an amazing help and his son had the same name actually! Incredibly helpful and nice staff, didn't push anything on to me and helped me with all questions. If you are going to buy a suit or anything dress clothes like, this is the place to go.
We were able to drop off a set of rentals suits all mixed up and not in order and they were very kind and quick to receive them. Great customer service, the new staff was getting trained a little bit but the manager was very respectful to the new staff and us as the customer while teaching them. It was good to see, and all the staff were dressed very professionally
The people who work here are very helpful and won't stop until you are happy ! We have gone there a few times. They even have BOGO offers.
Nice
Worst staff ever, some calling you Bro... I mean seriously, and push so hard to buy the most expensive items, had to repeat 6 times what I was looking for and Colors, and the person kept coming with the wrong ones. Moore's at polo park definitively to avoid.
Their suits were very great quality and amazing customer service
Clean. Helpful staff. Lots of options. Often there's sales.
I have been going to this location for years and I got great service there. They are always there to help and to suggest. If they don't have the items in your size they will order it and you get it fast. Moores is on the pricey side for me but when they have specials, then it really worth it !
Good selection, I was pretty particularly on what I wanted, they tried their best to accommodate my needs. Needs were meet but it did take 3 hours, my appointed worker seemed a bit distracted, but did find me some solid deals!
Great service
Always professional.
Seems it’s geared towards older clientele. Very limited selection for young professionals looking to update their wardrobe.
Need a bigger selection of smaller shirt sizes
Nice clothes for a more than reasonable price. The staff are super friendly and always make sure you have what you need.
Over the top customer service. Thanks Jaz for all your help in a very tight spot.
First time buyer who was very happy with the level and quality of service provided. Maria really knew her stuff and provided awesome input and advice that helped make our decision on the final purchase. Highly recommend this location over the one in South Barrie.
Exceptional customer experience. Staff are very knowledgeable about their products and can offer detailed experience based opinions on clothing options. Strongly recommended.
One of the few places in town that sell quality clothes that fit properly. Great weekly sales.
Great staff, great tailors. Fast service.
Excellent selection at great prices!
Good and professional service. Love it.
(Translated) Very large selection of suits. Affordable price (Original) Très grande sélection de complet. Prix abordable
Great men's clothing and staff are friendly and very helpful.
(Translated) I had the opportunity to compare the service of this branch with that of the Quebec branch. Here the service is definitely lower: I remain to turn for 5 minutes around a radius without people come to inform me (while 2 advisers are free and talking). I ended up having information because I'm going to see the cashier. The service is courteous and good but below my expectations of this brand offering quality products. I leave quite disappointed, and living halfway between Trois Rivières, I decided to choose Quebec in the future. (Original) J'ai eu l'occasion de comparer le service de cette succursale à celui de la succursale de Québec. Ici le service est nètement inférieur : je reste à tourner durant 5 minutes autour d'un rayon sans que personnes vienne me renseigner (alors que 2 conseillers sont libre et entrain de parler). Je fini par avoir des renseignements car je vais voir le caissier. Le service est courtois et bon mais inférieur à mes attentes face à cette enseigne proposant des produits de qualité. Je repart assez déçus, et habitant à mi-chemin entre Trois Rivières, je décide de choisir Québec à l'avenir.
I'm biased, I'm the tailor here. My coworkers treat me like a rock star!
Super helpful staff. Especially the fellow in blue or was it green... suit.
Lots of choices, lots of price ranges, large inventory, friendly staff. They have good promotions here and there. Clean interior. Best place for suits in Charlottetown.
I had a great experience buying a blazer and a couple pairs of pants that they altered for me. Great selection and you can find some great bargains as well. Manager and sales associate were both very friendly and professional.
I used Moores for the suit rentals for my wedding. the suits themselves were fine enough quality but the service was of poor quality along with the companies polices for this provinces as I will explain further down and this store is unorganized. When me any my groomsmen were fitted I got a hint of inexperience, as the person sizing us was unsure of a lot of things and didn't know how the computer systems worked. I figured he could have been new. That was fair enough as long as everything was done right I didn't care, after all everyone was new at a job at some point. As time went on though my grooms men were having a really hard time as every time they went into the store for fittings (some of us went at different times or different locations) they were never able to find my account for the wedding and this would always result in me having to make multiple calls trying to clear up their mistake. Turns out they ended up making 2 accounts for me and they kept mixing them up. The time finally came when the suits should have been in. I called the store and they informed me the suits were not in and the company policy said they didn't have to have the suits till the Thursday. This was different from when I was fitted as they said they would be in a week or so before the event. They informed me that if there was any issues they could over night a suit and have it in on Friday before shippers shutdown for the weekend. I asked if this was guaranteed as everyone in Newfoundland knows that shipping can be delayed here. The sales associate told me the shipper in the past had shorted them deliveries. At this point I wasn't confident in them being able to deliver what I needed but I didn't have any options. They took my phone number at said they would call and email as soon as the suits came in. On Thursday the suits did arrive but I was never informed via phone or email. It was only when I called that I was notified. When my Groomsmen and I arrived my Best mans suit jacket didn't fit. They put an order in to have one shipped over night. God love my Best man as he made changes to his Friday plans and hounded them to try and get this mess sorted. Sadly this amounted to nothing as the next day no suit coat arrived and the only thing they could do is take the jacket that was too big and take in the button. Moral of this story is if you are planning a wedding do not rent your suits from Moores. Its way to much worry and head ache that is way to close to your biggest day! The sales associates are friendly enough but they are unorganized and incompetent.
Great suit and very speedy service, Thanks for the the amazing service. I would definitely recommend this location they are on point. They make you look good and fast.
Bought a new coat I love. Great staff and service.
Peter is the man! Very helpful and knew what he was doing. Great store and product.
Great staff and Service for our wedding suits
Stiff, impersonal service. Minimal eye contact and I felt brushed off. Really bad, weak customer service. Do not go there.
Nice clothes great deals on suits
Great service, quality and variety
Very helpful staff, detailed service, flexible alteration schedule :)
Really great service
Very courteous people, good classy stuff. Must go again.
The staff was very friendly and attentive, right helped pick out a couple great outfits.
I love shopping here for clothes. While they have mostly suits and dress clothes, they also have a good selection of dress casual attire. The staff here have been very helpful in the past. Make sure to sign up for their rewards program as I have found it extremely useful!
Forgot items in my rental, and then when I did get it, we were charged extra when they did arrive and the shoes didn't even fit. Hours listed on multiple websites (Google included) do not match the hours on the door at the location. As I live a couple hours away this was a major pain as I couldn't drop it off even though I arrived when they were supposed to be open. Luckily I was able to find someone to drop it off for me so I didn't have to pay a late charge. I would buy a suit somewhere else next time instead and wouldn't recommend using their rentals for any special events. The entire wedding party had issues with Moore's (other locations as well) which just added stress to the wedding day. It pains me as the staff honestly seemed very excited to help and very friendly. I might go back someday to buy items, but certainly wouldn't ever want to use them for rentals again.
Great customer service. Janet made the fitting very safe during these times! Thank you Janet!
Went in looking for 8 suits for a wedding - we were greeted upon entry but after looking through the jackets for a few minutes we could not find an associate to assist us. Left shortly after to find a more helpful crew ✌????
Very helpfull staff, and guaranteed to fit, with no hassle exchamge. Will shop there again.
You will find huge variety, royal quality, all size here. There all time sale is so amazing
Excellent service! Very helpful staff!
Got nice tie
I received fantastic service. Also got 50% off
Two for one ties are a regular practice here.
Have had very good customer service every time, except when the guy tried selling me a trench coat because he thought it would look good on me, maybe he thought I looked like Rick Astley.
Had a good experience.
Got what I needed. Can't complain.
Got good fitting in February and suit look very nice. tailoring not take too long
Always very helpful, knowledgable and professional. Tailoring is convenient and very fairly priced. Highly recommend.
Very friendly and knowledgable staff. Purchased a pants and shirt combo for a wedding. I was measured and fitted and out the door quickly. They had the pants altered and hemmed by the next morning.
Went with my wedding party to get fitted for rentals and a custom suit for myself. We were helped out by Matthew Glass who was stellar! Even though the store was crazy with other customers he was able to help us out. Then when the suit came in we went in to get the alterations and man did the suit look perfect once the alterations were made!! Would recommend this location and Matthew Glass to anyone looking for a great experience buying a great suit
We went to them in January of 2018, about 6 months before the wedding. Rented the suits, they arrived on time, the staff were helpful and communicative. My brother bought his suit from them, it was great Ralph Loren for an amazing price. His pants had to be hemmed, but he had a growing spurt between us buying it in February and him fitting in May, so they managed to hem it without it being noticeable as to how much the lad grew. We also ordered rental suits for my step kids, that fit perfectly, and the kids were extremely proud of their outfits. My dad also purchased his suit for a great price from them. It was a bit busy when he was picking it up but they managed to complete the work as promised.
I was impressed. Pretty good. Better than I expected.
I've been buying men's clothing from Moores for over 30 years and have never had a complaint. Their website doesn't show prices or all their stock so that you develop a personal relationship with your store. It works fine because you just join their client club, which is corporate and subscribe to their phone messaging. They have so many coupons that the local staff can't keep up with all the discounts until they check. I get a phone message once a week and it's worked great. If I have a question I phone the people I know and get excellent service. The staff are always well trained, know their product, are respectful and enjoy helping you. This location is as enjoyable to deal with as any Moores I've dealt with. They added shoes which I've bought and are better for quality and price than other dedicated Chain Shoe Stores. One pair of excellent top brand name brown casuals ended up being under $100!
Friendly staff
Custom suits advertised as starting at $450 Actual final price? $1100 On top of that the pants are much too long and the jacket doesn’t fit the shoulders. This is for a custom suit!
Fast, friendly service with minimal upsell, a perfect experience. Email deals aren't advertised in-store so be sure to double check your email before buying.
Good place to rent a suit.
My brother purchased a suit for his grad. They were quick when measuring him for size and the price was affordable. Very helpful workers.
Friendly helpful staff! Great customer service!
Very good service! Prices are a bit high but good quality and friendly service.
Great prices and staff were super helpful on picking out what looked great. Definitely going back when I need another suit.
My husband forgot his suit at home when we were there for wedding at new years. We had 15 mins to spare. We were in and out in just that. Pants, shirt, tie, vest. Hemmed. Pressed. Understanding. Friendly, quality service.
Deplorable customer service by the gentleman at the till Monday night, Jan 21. Wouldn't reccomend to anybody.
Great service for the guys in my bridal party! They were so helpful and made great suggestions for all the guys! I would definitely suggest going here with groomsmen!
Good service and useful help. Not over bearing either.
Exceptional service from people who know their business. Pricing is frustrating - everything can be discounted. Just ask.
Excellent customer service
Good service and great variety of formal suits. My sons bought his grad suit here and was very pleased with their sales assistant.
Fantastic
Hayden was a great associate. He was very helpful while we were in getting jeans for my husband.
Excellent service by a wonderful, talented young man Julio. He did an amazing job at finding us a gorgeous suit for our budget. He was beyond patient with all three of us!! He listened to all our ideas and incorporated them to match the suit and the dress!! We all left smiling! ????
Aleem was super helpful.
Adrian was amazing! Great service! Very helpful, went above and beyond
Great store, prices are very good, especially for the quality. The service is great and all the employees treat their customers very well, it's a pleasure to shop here.
Always well taken care of with friendly staff.
Gentleman was very helpful. Excellent selection.
Very knowledgeable staff, reasonable prices, and a great selection.
The customer service was great. Helped me pick out the perfect colors to match everything and kept it all within our price range. Also, great looking suits, would highly recommend buying here.
The staff here is wonderful. They have been expertly helpful in assisting me in finding the right ensemble.
Came in last minute as usual. Needed something nice for my engagement party. Robertwas awesome. So helpful and positive and just the type of person like to do business with. We’ll be back. Robert is a gem. Thx bud
Very professional service.
Excellent service and quality. Found a good basic vest, something that the other men's stores just didn't seem to have unless it was with a suit. We have purchased clothes for my husband over the years , each time with excellent prices and service.
Service was amazing.... will definitely be back!!!!!
I came in late to get pants brought in at the waste and was told there wasn't enough time to get it done before my event. However, the manager Paul offered to make room in their schedule and got it done for me on time. Great place great people.
it is nice store , with a lot of new style. hard to fidn my size a bit
Had to get a white shirt and tie
Best men's wear store in town (not the highest end). Easy access into and out of store. Via the Cornerstone power center. Great knowledgeable staff - friendly and welcoming atmosphere. Quality clothing and shoes. The best part is not having to enter a mall and wondering all over around and wasting time. Morre's Clothing For Men = quick friendly one stop shop. lLus they offer a great rewards program!
Had a great experience getting my custom suit here. Paul was extremely knowledgeable and helpful with the entire process. Would definitely recommend getting a custom suit here for your special occasion.
Came out here to get a custom suit for my buddy's wedding. Amith helps us out with measuring us groomsmen. He offered a lot of great advice and was extremely patient over the 2 hours we spent there. He was very patient and friendly. Huge contrast to my suit experience at Indochino 3 years ago, which I wrote a 1-star review about.
Great spot for client service from knowledgeable staff.
Good selection, and very helpful staff. They even took the the time to go through the custom shirt colour/material selection process. Thanks Kaylee!
Great selection and sales. Helpful staff.
Fantastic. Curtis was professional and patient, and knew exactly what my needs were and fulfilled them perfectly. I will be returning.
Got sized for a tux and the staff made it surprisingly entertaining. They turned a pretty boring task into a good experience which is something that shouldn't be taken for granted.
Such a disappointing experience after purchasing 14 suits...over $10, 000 of business. Manager “Chad” did not value our business or time. There was constant miscommunication on the stores end which lead to unnecessary headaches for a bride and groom 9 days before our wedding when we had picked out our suits and accessories 8 months prior to our day.
Susanne helped me to find a suit for my daughter's wedding. She was extremely professional and knowledgeable. Definitely will get my business in the future.
Was looking at suit rentals for my wedding. The woman in charge of the rental area was very friendly and helpful.
Horrible customer service turned around and walked out after being treated poorly for asking about tuxedo rental, we found a shop and it was not Moores!
What a great experience today. Two different people helped quickly and professionally. In particular, the tuxedo manager was thorough and great. Her name is Fazeela Raghubir. Thank you Fazeela for a great start. You have helped me decide to dress my wedding party at Moores.
I find the staff very helpful.
The store doesn't have try on materials, it's clear staff works on commission and they try to up-sell you CONSTANTLY. Very limited selection for rentals. Not a good experience and would never set foot in the store again.
My brother ordered some stuff for me like over a month ago and I waited a while to grab it but the staff spent like 30 mins looking for but never gave up. Great staff :)
Very friendly staff, found me some marked down deals to keep me well under my budget and also let me try on some pants to match the shirt and vest I bought!
Absolutely amazing service. Jackie is such a huge help and saved so much money. HIGHLY recommend!!!
Very helpfull staff.
there are a lot of optinos for you to choose form , a lot of new style as well
Just came in for my husband to get a dress shirt and get my hard to fit son a pair of dress pants and was blown away by the professionalism and understanding of the two gentleman that served us. I never felt like I shouldn't have my 8 year old son in a "men's" store. They are going to hem my son's pants tomorrow (a Friday) for my sister's wedding on Saturday and also leave enough fabric to allow him to grow and still have a great quality pair of dress pants. AMAZING service and we'll we returning in the future for any formal occasions.
The staff was absolutely fantastic, they were well versed in their fields and knew where to go for what. Very kind and helpful.
Great customer service!
Great experience
(Translated) Excellent service. Patient and respectful of my choices and my time. (Original) Excellent service. Patient et respectueux de mes choix et de mon temps.
Stephen @ Moores Langley is by far the most professional & skilled gentleman I have even had the pleasure of encountering at any mens clothing store, and I have been in many of them on three continents. He truly is a master of his craft. You can walk in to see him in your work clothes and before he's done you can have a complete, matching outfit from shoes, suit and tie to a matching watch, shirt and cologne. All picked with impeccable taste. He literally saved me from a total disaster @ my last company Christmas party. I have just purchased my 3rd suit from him and will continue to do so. i believe he works on weekends. Do yourself a favor and call ahead to make an appointment with him before you show up.
Knowledgeable and quality service, nice products and quick too
(Translated) Bought two completes are receiving them all friper .... very disappointed (Original) Acheté deux complets es les recevoirs toute friper .... très déçue
Helped me when I needed it. Was a good experience, nothing over the top
Great staff. Friendly and knowledgeable. Help their customers to work within a budget.
Today I went inside this store for the first time and I liked the very good customer service and the big assortment of suits. For good quality and a good look I'm happily willing to spend my money for.
Moore's is the place to shop for dress clothes... they have the best selection of shirts and ties that I've seen and if you hit the store at the right time some of their clearance items are very good... I picked up are $80 silk tie for 19.99... unfortunately earlier this spring they brought in some Paisley shirts which were fantastic and I should have picked up a couple of them... Anyways I highly recommend it
Great Service Fair price !!! Definitely recommend!!!
Great service, but pretty expensive for what you're getting.
(Translated) Very good service (Original) Très bon service
Staff were very friendly and the process of getting fitted went excellent
(Translated) Levels of sales advice, the experience I have had is not one of my favorites. He could easily enhance their offer, applying their discount was tedious and difficult to understand. To respect the client's budget more (Original) Niveaux conseil vente, l expérience que j ai vécu ne fait pas partie de mes préféré. Il pourrait facilement amilorer leur offre, l application de leur rabais a fastidieux et difficile a comprendre. De respecter plus le budget de client
Kyle was very knowledgeable and a great help. Big selection and a very nice store. All around awesome experience. Will be back next time I'm in need of a suit.
Helpful. And patience
Excellent service and high quality wearing collection available.
Friendly people, fantastic selection.
Great customer service
Selection not as great at this small location
Good service, ok prices but not much to select
Fantastic, friendly staff here! Lot's of the staff here are very capable for finding the proper attire for whatever event you're needing a suit for.
Great customer service and great selection for men's dresswear
Nice clothes at reasonable prices. Service was excellent
Great service and reasonable prices. Blaise was awesome!
Thank you Peter!
Sales person was a naysayer. We went in looking for suit rentals and he was nothing but negative. They aren't all bad but this guy was totally a lemon!
Very friendly and helpful Staff!
Nice people and fast
Really great customer service throughout. I forget the one woman’s name (I want to say Colette or Colleen or something) but she was so sweet, helpful, and professional. There was a mistake made with the cuff links being gold but they gave us silver ones instead no problem. I know it’s probably tough being the only suit rental place still open during covid but you guys are handling it like champs. Thank you❤️. I just wish that you had navy ties/bow ties to match your navy suits because we had to buy elsewhere but I know that’s a higher up issue.
Got fitted for rental suits in a timely manner. Convenient and relatively quick pick up and drop off. Good staff interactions throughout.
It’s a nice lace with several options to buy but not that many to rent. Very helpful service! Let’s see the final results in August.
Fantastic customer service. I don't wear suits often, and needed one for a job interview. I'm quite happy with the suit they helped me find, along with shirts and ties for all occasions.
Great team good quality items
Great Service! Good quality items
Good staff
Love the suits and so many to look at
I had an excellent experience shopping here with my fiancé and groomsmen. They have been excellent with accommodations and follow ups!
Best place in town for getting suited up!
Excellent service, friendly staff at the Guelph Ontario location. Rented a tux for a wedding in the area. I live in the US and had to call Moores customer service with my measurements. I was expecting alterations would need to be done from my past experiences of renting a tux. This time was no different. The jacket sleeves, and pant legs had to be lengthened, and the shirt exchanged for a smaller size the day before the wedding. I came into the store at about 10 am and was back out the door with my altered tux by 1 pm. Everything fit GREAT! Thank you for all the last minute help.
My fiancé and I purchased a custom made suit from Moores earlier this year. Right after receiving the notification the suit was in, Moores closed all of their locations due to Covid-19. Our custom made suit that is fully paid for is currently sitting in the Langley location, and our wedding is in two weeks. The only way to reach them is via one email, and it doesn't even go to the Langley location. It goes to head office and the reply is "We do not plan to open any of our locations any time soon". We have sent multiple emails and only gotten one reply. We want the suit that we have fully paid for and is sitting in the Langley location. It does not break any Covid restrictions or guidelines to "curbside pickup" suits/ mens wear that has already been ordered.I understand not wanting to offer alterations or the ordering of new suits, or their rental program. Other bridal shops are currently honouring previous transactions. We have spent ALOT of money here on a custom suit, and we were excited to have it for our big day (that has already had to drastically change in regards to covid).The least we would like to have is both of us looking our best. Do not shop here. They do not care about their customers or their customers needs. We are completely unimpressed, and clearly it is not just a one location issue but an issue that stems all the way to head office and upper management. Sorry for the length. I hope this helps you in choosing a mens clothing store in the future. I normally am not one to write a negative review- but in this case, I think it needs to be known. Thank-you. UPDATE: They responded to this review, so I decided to email that exact email that I have emailed already over 10 times. Their "Moores Listens" does not listen, they respond with a script with no helpful or useful information. There has literally been 0% help of any kind.
I bought a custom suit which arrived and was all sized wrong. My event was in 3 days. They were amazing got me all fitted taken care of. I can’t say enough about the amazing service Jacki gave me thank you thank you thank you
My fiance had an appointment and we're assigned this older male sales rep. I think it was his time to leave his shift, his behavior was really rude. He kept leaving us and would not answer our questions politely. My fiance kept asking him for advise because he had no idea what to look for in a suit especially a customed suit. This rude sales rep. kept leaving us to go help other customers and we felt rushed. We we're extremely disappointed as we felt mistreated by this rude older man. He shouldn't work with the public. No customer service skills at all and totally unprofessional!!!
I was helped by Tiffany and Anand, they were stellar!! They worked with me to help make a few styles that matches my personality and made me look sharp! The whole experience was enjoyable and inflated my ego maybe a little too much! Thank you for making me look so sharp guys! look forward to seeing you again to upgrade my spring wardrobe!
Helpful employees
Great selection, value and personalized service.
Moores is great, I encourage anyone who needs a tux rental or a suit to come in. Our staff is very helpful and knowledgeable. Not to mention we have deals that no other men's clothing store can beat!
Awful experience for our wedding. Out of three groomsmen, one's pants were past his toes and one had a different colour of blue. Called a few times before the wedding to make sure everything was good and they always had the wrong info (saying my husband wasn't fitted yet but he had bought his suit 6 months before, saying one of our groomsmen hadnt picked up his suit yet he had it with him). I would avoid this store if you have a special occasion. We made sure all our guys had their measurements taken in February for our June wedding and they still couldn't get it right.
Helpful staff. Was given the wrong sized suit but luckily it was fixed in time.
Ordered a custom Sport Coat. Good value and good service. Can't wait to see the end result.
i need more help to choose my clothigns ,
Very friendly staff. Things can be a bit overpriced but it's good quality stuff.
Great service from attentive staff. Good selections at reasonable prices.
Came in late and was helped quickly and professionally from both the employees that work there!! Great service and knowledge thanks again boys my son looked sharp.
In and out in 20 min. Everything was perfect.
Very helpful. Picked out some great suits, shirts and ties. Pretty happy with the customer service of this gentleman
Went in to look for a suit and Christmas party attire. Not really one for asking for assistance nor allowing sales people to give me suggestions. With that said, Brantford Moores have some of the few sales staff that know how to read a person and only provide you with what assistance you need, no pushing, no shoving things down your throat. We were very pleased with the young lady who assisted us and gave us exceptional service without feeling pushed into, or directed into anything I was not comfortable in. Highly recommended you try my experience out for yourself if you are in the market for a suit or formal attire. A+
The staff at this location are second to none! Sara is always a fantastic aid. I'm super picky with what I wear and they never fail to find something great. Cannot recommend this location enough!
Super helpful staff and a great selection for a small city.
I was very unhappy with the service here. My fiancée and I went into look for a simple grey suit for our wedding and were prepared to bring the grooms men as well. As soon as we walked in the man who walked by us as he offered to help acted like we were inconveniencing him. We were told for a destination wedding we only had one option which was an ugly tan suit. When we asked about vests he was quick to tell my fiancée he was to big which is not true at all he is a size smaller then the sales person told us the sizes went up to. We left and will not be returning it was awful customer service.
Great service! Need a little bit more distancing with the changing rooms
Thankful for the amazing service by the young man in the Charlottetown store. In under 10 minutes he helped me get a suit for my son! It fits perfectly and looks great.
Fantastic expérience today!!! This young sales person (I forgot his name, tall, skinny,white guy) assist us over and beyond to find my husband a pair of dress shirt jacket and pants. He is really nice guy, very patience and smart. Super and great customer service. Happy customer here and will sure be back. I highly recommend.
Awesome friendly staff, quick and thorough service deff would go back!
Awesome support from staff! Courteous, personable and good knowledge.
I've had great experiences at Moores in the past, purchasing two suits from this store in the last two years, and buying every dress shirt I've owned for the past decade from their various stores. But my experience renting tuxes for my wedding was atrocious. Four out of five rented tuxes arrived with pieces that didn't fit - some didn't match the measurements on the orders but others had measurements that were way off. Two pairs of pants needed to be worn above the bellybutton, which is ridiculous. One pair of pants was 2 inches short and the store let them out. The one tux measured in Vancouver fit correctly. The 4 measured at Uptown in Victoria all had problems. We ordered pocket squares to match the ties but the provided squares had 4 shade of red, none of which matched the wine-coloured ties. The hard part wasn't the errors, but it was the fact that our dissatisfaction and questions were met with defensiveness and diminishment rather than support and attempts to correct the issues. Only one of the 4 staff we worked with blamed the rental program and warehouse for not carrying a variety of fits. The others tried to say that things fit that didn't, that we shouldn't expect things to fit well when renting, or just said that they couldn't do anything. The first person I worked with when fitting my suit kept asking me if a jacket that was 4 inches too big fit, rather than realizing the obvious, that it was way too big. She said she only works one evening per week and would need to leave a note for someone else to answer most of our questions. This was very different from my previous experiences at Moores with knowledgeable and supportive staff. We ended up having to return to the store three days in a row to correct all the issues for the different tuxes, though some things never ended up fitting well. When members of my wedding party went to pick their tuxes up without me, they were met with raised eyebrows and unsaid acknowledgement that we were "that group" that seemed to expect too much. I emailed Moores customer service after our first fitting (the Wednesday before my wedding) but never heard back. For the price we paid, and the price compared to direct competitors, we were not impressed and were very disappointed, both with the product but especially with the service. The necessary addendum is that I wrote this review for the customer feedback survey they sent me. 40 minutes after submitting it, I received an email of apology and each member of my party received a 50% refund from their rental fee. So I've added a star from what I would have given them. I will also say the the shoes and tuxes were comfortable enough for the whole day, at least the pieces that fit. I know I'll never rent from Moores again, but I may be back to purchase clothing as no other store carries shirts that fit me, or have the in-house tailoring I need. Feels like I'm backed into a corner on that one, though...
Great staff at this store. Very helpful.
Very poor customer service. Went in for my grooms suit, was treated like I was "wasting their time" asking for different options. Was prepared to spend about $1000 for the suit and accessories. Finally left empty handed. Would rather make the drive to Edmonton then spend a cent in that store. As someone who works in customer service I am not one to make a negative review. This was suppose to be a wonderful experience preparing for our wedding and Moores let us down.
Excellent clothing for men. If you are neck size over 18.5, then Moores is the first place you should go to when looking for dress shirts. SUPERB CUSTOMER SERVICE!!!!
The staff is amazing! We always receive top notch customer service when ever we stop in.
Came here looking for a suit as I never worn one before. Salesman did his thing sold me and uncomfortable suit and convinced me it was good. Wore it once and it was painful and uncomfortable, friends said it was a poor quality suit and cut wrong. Never ever buying anything here again.
Excellent personal service, great selection and knowledgeable staff. Shopping for a suit was a pleasure with Mark’s guidance.
Poor service today. Abruptly refused to hem the pants we bought here within 5 days. Took them to Charleswood Alterations...they hemmed them the next day!
Walked in looking to get "something that is good enough" and walked out with a damn fine looking suit for less than $250 with alterations included. Note, that was lower than what I shared as my budget. Not saying that'll happen every time for eveyone, but I got some damn nice clothes for an upcoming wedding and was educated on how to make them a little more casual for work. Ask for Daryl and he will make you look good for a good price.
I brought in my suit from the bay for tailoring and Bali listened to the fit I described, and delivered high quality alterations. I highly recommend Bali!
I would give no stars if that was an option. Had the absolute worst time getting my tux for my wedding. They ordered me the wrong size vest, claimed it was because I was too fat for a normal one (100% not true as I had rented the same vest for a wedding last year, and I am in fact smaller now then I was then), when pointed out they did order me a correct style but when it arrived it was obviously too small (they ordered a size down from everything else) and at this point it was too late for even a next day rush. So me (the groom) had a vestless tux for our formal wedding.
Outstanding service, among the best I have ever experienced and I've been a hospitality and retail manager for almost 20 years.
Very expensive, at least by my modest standards. And I really hate the game playing with the prices. List prices aren't even vaguely related to the final price, and some people pay too much while others walk away with bargains. However, they do have a remarkably broad selection.
The sales person that helped us was great. He had to step away so we asked the older gentleman to help us find a size, he claimed he was "doing something" then gave a cursory look and said there no small sizes. I looked myself and found a size small. Stay away from the elderly man!!
Rented our tuxedos for my wedding there. Staff was friendly and helpful and walked us how to wear the items. Everything worked out great and I would recommend them. Lexi was very helpful when it came time to get the items and do a final fitting
Great service, staff and there is a fantastic sale going on.
Really stressful and almost disastrous. I was a groomsmen for a Wedding and the bride and groom set up an account at Moores which included the groomsmen picking the liner for a pre-chosen 3 piece suit. Everything was going well until the day of when I arrived to find out my suit was the wrong color!! Everyone was light grey and mine was dark charcoal... 4 hours before the wedding!! Everything was on the account so I trusted what the associate showed us and I never thought anything of it because it was a pre-chosen color and 3 piece suit... I then had to go out of my way hours before the wedding to go to Windsor Moores to get this fixed, thus not getting pictures getting ready with everyone + drove myself to the wedding venue, no limo like everyone else took. But, they luckily had something that resembled the ones the groomsmen had. The next day I brought the suit back like they asked and they let me keep the original suit fully refunded. Although this was a nice gesture, this is no where close to right, I took 1.5hrs out of my day for this/on top of gas money/not fully being apart of the whole day and an upset bride/groom. Overall quiet disappointing.
Good staff that wants to help you find a suit. They don’t have all sizes but they try hard to make it work. Prices are comparable
I hate shopping. I hate dressing "fancy" and I hate talking to strangers. I went in this location in a mild panic. I needed something that wasn't jeans, filled with holes or marred by stains. I went in on a whim during a pandemic. Two ladies greeted me at the door. Listened to my slightly manic rant and than magic. One of them handed me what I was looking for. Made some truly awesome suggestions. I got pants and a vest under budget and some wonderful information. Not as inexpensive as second hand, and I feel like I need to clean most of it at the dry cleaners, but I haven't looked as dapper in years. Awesome clothing, better service.
Nobody came to help me .They were so rude.They were helping everyone else from their community I feel like racism when i was there.
For many years Moores had been my go to for suits, dress shirts, ties and even tuxedo rentals. I've always had a good experience with the staff and the quality of the clothing I buy is great.
Went to this location for groomsman suits and had Adrian as our consultant. Could not be more pleased with the service and professionalism. Will be coming back here again for more clothing items in the future.
Terrible service. I went in to try on a tux for a wedding and wasn't given any service or feedback on the fit. They screwed up several orders with giving the wrong shoes and didn't rectify their mistake. They ended up charging us extra to swap shoes. Worst customer service. I will never go back.
I showed them a picture of my boyfriend and just from seeing the photo and never seeing him and real life they told me his dress shirt size and turns out it's a perfect fit. Amazing.
Great service and selection. Quality product priced well. Onsite alterations and prompt service.
Very helpful. Mark is the man!
This experience was awesome and the people too help u pick your suit are very kind, generous, and honest. I definitely recommend this store
My husband had an excellent experience here, the sales rep Daryl did a great job and made our shopping fun & simple! (my husband usually finds shopping overwhelming & stressful ) we will be back and highly recommend.
(Translated) Service A1 (Original) Service A1
Great place to shop! Great service and better prices!
Can't beat a tailored suit
It was time to modernize my clothing for work and I immediately knew I came to the right place. After calling ahead, Kylie had gone above and beyond by having options laid out for me in advance. In addition to the great choices, what was most impressive was watching various staff members help out when needed to create a seamless experience. Thank you for adding some colour to my life and for the awesome service.
Helpful and knowledgeable staff. Good service for the mid level quality clothing offered by the chain.
The large, neat and organized Moore's store was deeply let down by a sales associate by the name of Marlena Mirza. I have had good experiences in the past at this specific Moore's location and returned expecting a good experience, however I was unfortunately helped by Ms Mirza. The feeling i had from her non-existent customer service was that she was not interested in being there, and that we were someone who was getting in her way and was only motivated to make the sale as quick as she can to get out of her sight, which i suppose, works in my favor because i couldn't wait to NOT interact with her anymore. In hindsignt, my friends and i should have insisted we get another associate to help us, but here's a warning to those going to the uptown Moore's location. Great store, good product and there ARE good staff, just avoid the life draining Ms Marlena Mirza like the plague! Sorry for the 1 star review Moore's but i had a terrible experience that time.
Very helpful staff and a much better selection than I was expecting
Really helpful staff
Kalia was extremely helpful with getting me the right fitting clothes, she made shopping and getting fitted feel painless and stress free. 10/10 service
For guys who want to start dressing like grown men. The "consultants" are well trained at convincing you you're getting great discounts and deals off the sticker price, while they're really just giving you unadvertised/unlabelled actual prices to move inventory.
Great staff. Went to this location many times to buy a suit/buy accessories for my groomsmen. They were very transparent about upcoming sales. I found the suit I wanted and they told my to come back in a couple weeks as it was to come on sale. It did, and I saved over $400. This is now my go to place, highly recommended.
I received a beautiful splashy email from Moores advising me of a big sale on designer suits. I went to this location to inquire and the salesperson immediately tried to push me to the non sale suits which were naturally more expensive. When I insisted on checking out the sale items he wasn't very helpful at all, reluctantly took some measurements (which weren't rare) and basically showed me THREE suit separates in the ENTIRE store that were eligible for the sale. 3 jackets out of the thousands in the store. Classic bait and switch sales tactics, they send you BS sale ads to get you in the store to try and sell you on the more expensive custom suits. I really don't appreciate having my time wasted. If you're going to have a 'big sale' then have some inventory for your customers instead of trying to hustle them.
Very good service
Went I was greeted but never talked to again until I went to check out. Had questions but everyone seemed to be to busy to help. Not sure what they were doing but I guess I was not very important.
loved it. I walked in and was immediately greeted and the sales clerk asked me what I was looking for then he made it appear. Very friendly and upbeat, exactly the vibe I was looking for. As an added bonus, within the store the back room is raised and there is a handicap lift there, out in front instead of makeing someone in a wheelchair have to go around back.
Very good customer service! Got hubby's suit for out son's wedding long before the promised date!
Always a great experience when I shop at Moores. Thank's Noah for your excellent service!
Went grad shopping. Which I had never done before and was able to find a great fitting suit with the help of a wonderful employee who helped my mother and I find what I needed to help me look my best for the occasion. Incredibly helpful and fun. I look forward to picking up my suit soon enough
(Translated) Good service (Original) Bon service
This is my usual spot to get tux and I had the worst service. Came with my two boys and with the wifes, we sat a while before someone came to us. The workers saw us but just walked around. When we said we need to rent tux and he called over to a lady. she asked us when it is for, we told her this Friday, said not possible as needed two weeks. One week is not enough and cannot be done. Now she was talking loud across the place. Totally can feel they do not want to service us. Called another location and said can be done with rush fee. This store did not even offer that option. one of the wife went in to let the lady know and she said OK. Anyhow, got the tux and all at another Moore's location near White Rock. There, the service was awesome. We were greeted when we walked in.
Kristina's expertise and kindness were greatly appreciated during our last visit to Moore's. Thank you, Kristina.
come here to buy a suite for attenting a weeding , walking a round quite a little bit and wait a bit more to get helkp , hope thay help me sooner so i can save a bit more time
Only buy here if there's a sale. Note: had to wait 10 days for pants to be hemmed
Purchased a suit here without problem. staff were pleasant and informative.
Mark is great. Excellent customer service.
Great service
Helpful staff
Great staff excellent service and great suits
Some nice clothes at a reasonable price
They are great
Poor service
Rented suits for wedding, helpful staff when we did the booking in Kingston, easy return in Brantford.
(Translated) Excellent place to choose a new suit and its accessories such as shirt, tie, shoes. Specialized service and very friendly staff! Warren attended us, I recommend. (Original) Excelente lugar para escolher um novo terno e seus complementos como camisa, gravata, sapatos. Atendimento especializado e equipe muito simpática! Warren nos atendeu, recomendo.
Very pricy but good qulity
I was assisted by JP in getting two suits and additional accessories. He was entirely helpful, genuine, knowledgeable and made options available without obviously pressuring a specific sale. I had my suits hemmed and met a different sales agent upon return. Although I did not catch his name and our interaction was much more brief, he was polite, helpful and respectful as well. The prices at Moores were completely reasonable so I had no issues in finding what I needed and supporting a Canadian company and quality staff in the process. The chain and this store in particular come highly recommended by me.
High price low quality you will find cheaper prices elsewhere. The staff is incredible otherwise they would not get any of my business . Sometimes you are stuck shopping there because they do have a decent selection for Brantford ,driving out of town will help you find more options better quality and better pricing . Still good in a pinch compare before you buy if you know your sizes you maybe able to save even more money.
Girls were great. Lots of helpful ideas. Talked my husband into a PEACH pocket scarf. Thanks.
Great suits. However, we didnt get a call from them to say it was done so we called them. When we did they told us that they lost my fiance's suit! We were upset of course and asked them to take a really good look for it. Once again they called saying they couldn't find it and perhaps his brother picked it up (which he didn't). My fiance ended up going to Moores in Brantford yo see what the heck was going on and one of the employees asked who he had been dealing with for the suits. He told him. The employee then went to the back with the suit in hand and said it was in the wrong spot! Now you would think that before they told the groom a month before his wedding that his suit magically vanished that they would comb the store from top to bottom. In the end we got to suit but there were no apologies or compensations for the stress we went through. I will never go to this location again!
I had a fantastic experience today at this Moores location. I went in to set up an account for an upcoming wedding (renting suits). I was treated in a friendly matter by the staff, who were patient with me as I figured out all the details. They were extremely helpful and kind, and acted very professionally. The cost of renting my suit seemed like an excellent deal. I had a much better experience here than the Tip Top in Nanaimo. I will be back in the future for sure!
Exceptional service and patience from all the staff.
Amazing people. Great help. Better then Black and Lee
Horrible service and inattentive staff. Came back after a fitting and no one had any idea where anything was. Had to do it all over again. The girls would disappear for 20 minutes and couldn't be found.
Just a month ago, my brother got his girlfriend pregnant. Three weeks ago, he proposed. Two weeks ago, they planned the wedding. One week ago, they set the dress code. Today, I'm getting a new sister in my family. So rushed was the wedding planning, and so busy is my schedule, that we went into Moores two days ago. I'm well aware that I'm overweight, and not only that, I'm tall with broad shoulders. Moores was to be our first stop in our search to find a suit that fit both myself and the dress code. Well, it also ended up being our only stop. We had an attentive and knowledgable shopkeeper approach us and ask what we needed. In less than half an hour, we had every piece of matching fabric perfectly adherent to the dress code. He also shared accessories and we picked up several of those. I've always been a utilitarian dresser. I wear jeans and a hoodie just about everywhere I go. This has been the first suit I've truly loved. It may also be the first suit that gets worn more than once. Not only was the employee helping us professional and knowledgable, but I hazard to guess their whole team is. I always wear my pants quite low, as it fits my body better. This means, though, that I have never bought pants that didn't need hemming. Their in-house tailor was able to get my pants to a perfect fit in less than a day, without me there to try them on at pickup. What I will say is, you get what you pay for. If you're willing and able to take the time to shop around, I'm sure you can find good quality suits at the fraction of the price we paid. But, if they earn commission, they well and truly earned it. Particularly for last minute plans, if anyone presenting as male needs a great outfit, yesterday, I can strongly recommend the Moores at Uptown. A five star experience, well and truly earned.
Service was spot on! In and out within 10 minutes. Very knowledgable staff.
They have a great selection of ties, and a ton of shirts, but they dont have any tall sizes which could be a deal breaker for people with long torso's
Not impressed with my service on a suit rental for a wedding I was attending! Had put in a rental for a suit and when the suit came in I wasn't impressed in quality for the price I was paying. I told the staff member I didn't like the clip on tie that came with the $300 suit rental and his response was "wait until you see the shoes, no one likes the shoes" will not return to this location for further purchases!
There have been plenty of poor experiences I've had at Moore's, but this is the most recent. The lack of organization in their rental department almost caused a major hiccup for my brothers wedding. I will not be going back here if I can help it.
Very good service and knowledge!
Great customer service, friendly helpful staff, and they have good sales now and again.
I had a suit fitted for purchase. I had paid for it and was waiting for alterations. After calling to ask if was ready I was told I could come pick it up. When I went to pick it up the store could not find it. The manager told me they would figure it out and call me next day. End of next day I called them because I had not received an update. The employee said they would call me back the next day. Once again no one called me back. I ended up asking other people in wedding party if they had accidentally ended up with my suit. They had and I was able to retrieve my suit from another party member. At no point did Moore's call me back regarding missing suit (which had been paid for) or for an apology. Very terrible customer service.
Good Stagg, was able to find out my appropriate sizes
Excellent customer service
Great service experience. Guy even squeezed my tailoring in same day. Will return to spend more money.
They have helped my hubby twice in last minute situations. Once a week before our wedding and again this week when he needed a whole outfit a day before his dad's retirement. My hubby is now infamous there and we know they really can help you no matter your situation.
Great deals
This place has been great and the staff very helpful!
Horrible experience. The staff was rude and not helpful. Would not recommend to anybody
Holy cow not fun! First of all I'm a young male (24) and I don't honestly dress like I have money. I went into Moores and starting getting service from the nice lady. However, shortly after an elderly gentlemen entered the store and it looked like he had lots of cash to spare. So I believe the manager (man in his 50s) came up to the lady helping me and whispered something in her ear. She then left without saying a word and went to help the elderly man. After 10 minutes of NO service from anyone I left. Jokes on them thought cause I spent over 1200 at Anthony's, which I HIGHLY suggest to everyone!
Helpful, knowledgeable, and friendly staff. Excellent quality of clothes. Formal wear, or seasonal, all super sharp.
Went to the Moore's on Silvercreek on July 9th at about 2pm. Had purchased a suit jacket there about October of last year prior to the 2nd shutdown. Was hoping for another suit jacket. I was excited as I had a $50 voucher & was receiving emails to come to the store. An older gentleman who I believe I dealt with last time was helping me out & had told me there was not enough points on my account for this voucher & because there was no barcode on it I couldn't use it. My fiancé & I decided to head out. Protocol is protocol I work in sales so i get it. As we were leaving i asked the younger employee working at the til at that time if he could shred or toss out my voucher since it was useless. We left. Not a great visit but no big deal & then as we left the store to proceed to our car the young employee yelled at us from the store entrance door outside which caught us by surprise & yelled "hey, here's your card" & then threw the card voucher at us! It was a paper voucher so it went like 5 inches & landed right in front of him lol but safe to say the disrespect was felt. All he did was litter in front of his store but my God man it was shocking to see. I hope they check the cameras to verify everything I just said. I stand by it. July 9th Friday at 2:05pm. Was gonna let it go until the young guy did that. All we wanted to do was get me a suit jacket for my work. Was a terrible experience. Safe to say I will never step foot in that Moore's again. The older fella was fine but the young employee working that day should be looked into for his actions. Customer service is no place for him if thats how he is gonna act.
What's the best store to get a mens suit and accessories
Was sent to get my work clothes here. This is an incredible store with awesome staff
Top notch
Cothl
Always have what I need
The best customer service ever
Helpful and friendly staff with a great selection of clothes.
Selection was average. The service was very good. The price was reasonable at the sale rate. The clothes were of good quality. Overall, I was satisfied with my experience and will go back when needed.
(Translated) Very good service. Staff smiling and welcoming. Lots of products (Original) Très bon service. Personnel souriant et accueillant. Beaucoup de produits
I always get my suits from Moores. They have fantastic customer service and always seem to have good deals.
I made the mistake of entering my name in a draw with Moore's at a bridal show and giving them my phone number. Since then, they have called me 6-7 times asking if I'm going to buy a suit from them. Despite me asking every single time for them to stop calling me and even explaining that my husband (not me) will be choosing his wedding suit, they still continued to call. I blocked their number, so then they called from a different number to pester me yet again about picking my husband's clothing out for him. I'm not even a customer of theirs, but they've basically telemarketed me to the point that I will never set foot in one of their stores.
I've bought lots of Suits here. The selection is decent. If you get there the right time the deals are definetly worth the trip. I've also never had any issues with the customer service, they all have gone out of their way to make sure I'm satisfied.
Great place helpful employees willing to go out of their way to help you.
No help at all from anyone. Everyone just looked at us and went to doing something else. The one man working there was also very rude to the poor young man who decided to help me and my groomsmen out. Will not be returning.
(Translated) THE place to dress. I took 6 different shirts made to measure, my embroidered initials in the cuffs, for less than 6 shirts on the floor. (Original) LA place pour s'habiller. J'ai pris 6 chemises différentes faites sur mesure, mes initiales brodées dans les manchettes, pour moins cher que 6 chemises sur le plancher.
They had a sale and I needed a suit. If you need a new suit, Moore's is the place to go.
Felt unwelcome from the moment we walked in there. My buddy’s wedding is this summer and all us groomsmen are looking for suits, still somehow every single staff member was rude towards us or couldn’t care less about our celebration. The person who greeted seemed to be annoyed we were there looking for help. Wouldn’t recommend if you’re looking for any help or direction towards buying a suit or learning about well-fitting dress ware.
Great / quick in and out with exactly what I needed .
They seem to be more focused on the quantity of suites they sell, rather than the quality. We had terrible service when my groomsmen came in with me. We had booked an appointment to try things on, and they were in an extreme rush to get us out of the door because they had booked multiple appointments with the same person, for the same hour. I've been there twice for suites, and now I'll be going to a smaller, family owned tailor. If I'm spending several grand in one day, I want to be treated like I'm spending several grand in one day.
Expensive but good
The service was okay, not great not outstanding. The wait was a little long, the Gentleman serving was short and rude. (My assumption, having 30 years of customer service in retail.) Is he felt bothered or aggregated, that work was bothersome that day. He felt he was better than the customer. This was a rental arranged by my Family for me to attend a wedding, so it was out of my control to what I could purchase. I would consider a suit or some new clothes. Next door seemed very helpful.
Excellent service and high quality
Staff was helpful and respectful. While they did not have exactly what I wanted (men's dress shirts, french cuff) in a variety of colours, the helpful staff were able to find me at least one in my size. The stock otherwise is quite good, and custom tailoring is an option. All in all a positive experience.
Good store for your general options and the price is good if you catch a sale.
Awesome clothing
Went in for a suit for my wedding, two weeks before the wedding right in the middle of Graduation season. Guess that isn't a bright idea. However, Tammy was able to help me out, despite my procrastination. She was friendly, helpful, and able to get my suit ready earlier than I expected. Great experience overall!
The best service I have experienced in a long time. Angel is the best.
Good service
We had a great experience with Jacki. She was so knowledgeable and knew exactly what I wanted. She made the process easy and enjoyable! Thanks Jacki!
The one staff member was extremely helpful and such excellent deals for good quality clothing. ????
Very friendly staff very helpful
Very helpful staff!
Amazing service got me exactly what I needed and fitted perfectly.
Excellent service! Biker Gill was able to find everything we needed in a very short time. A pleasant experience!
(Translated) Very service to the care of their customers (Original) Très service au soin de leur clients
Bought a nice suit here and had it fitted to me. Saved a lot of money and the quality of work was exactly what you'd want in a tailored suit. The sales woman that processed my request from beginning to end was professional, friendly and accommodating. I will be getting any future suits from this location.
They make renting suits very easy. Fairly expensive but simple.
Sir, you need a tailor. Sir I am indian Tailor jobs interested 15 year experience gents Tailor work
Great service
Lawrence is the best suit salesman I have ever seen . Very on the ball. He greeted us from half way across the store when we entered, even while re arranging the entire store. He answered all of our questions with class and respect, making us feel more at ease with being out of our element. He gave us his personal recommendations and even let us reconsider if we wanted to rent instead of buying after taking up his time. He had great taste and very good advice about suits matching with seasons. He knew my sizes just by looking at me. Can't wait to look so sharp for my wedding! Only thing I could ask for is a free pocket filler if you buy a 3 piece suit. But I am very happy and will highly recommend Moores at Uptown, and Lawrence! Thanks again!
Had a great experience at the Barrie North store when I attended on this date. Went in to buy dress shirts and ties for work. Customer service rep Chad waited on me. First time I had an opportunity to deal with him. Was knowledgable and attentive to my needs and provided alot of suggestions to my needs. Ended up spending twice as much as I had originally anticipated partly because of the customer service I received. I have been fortunate with the service reps at Moore's over the years as all have been good but a few stand out and are the ones you want to deal with when you return. Chad will definitely be one.
The service here was very poor. The lady helping us fit suits had a very uninterested attitude and was not a great help. Would not recommend.
Beautiful men's suits, ties, etc but WAY WAY to expensive!!! $100.00 for a dress shirt!!!!
(Translated) Choice and excellent service. (Original) Choix et service excellent.
Good service.
Knowlegable and helpful salesperson. Need more of the same.
Staff here are always top notch, they go the extra mile to make EVERYONE feel welcome.
Great experience. Got the job done. 10/10
Great place for mans cloths
I had great experience at Moore's for a while now. But this place is exceptional. I needed a suit ready for an event. Look for a guy named Curtis. This guy saved me: he sized me, consulted me on the design, color, and style of the suit that matched me, and helped me find the best suit under my budget. Will come back (after I succeed in my diet and need new suits)
Fantastic staff
The service was brilliant when we bought my tux, vest, shoes, and shirt for our wedding—of course. Since then, it has been a bit of a gong show. When we bought the shirt, our very attentive (while making the sale) salesperson offered to have the shirt tailored, at no charge. Naively we accepted. When the shirt arrived, I called to get fitted. I explained to the person who answered the phone what I wanted to do and she said, “You don’t have to make an appointment to pick up your shirt (having not listened to what I said, clearly). When I said I was told to come in and get fitted, she interrupted me shouting, “OH, YOU WANT IT CUSTOM!” Today I arrived to get measured. Barely being noticed by my salesperson (and person who measured me for my tuxedo) when I arrived, I was directed to another person. I explained what I needed and she seemed confused. Seeing that she was confused, I said, “The shirt has come in and I just need to get it fitted—so it isn’t too loose around my mid-section, etc.” She continued to take random measurements, saying she wasn’t sure what she was measuring for (WHY??) and I kept explaining that I have already been fitted for the tuxedo—I just needed the shirt to be fitted. She couldn’t find the shirt and ended up wandering around the store with my original salesperson, trying to find my shirt. After the salesperson told her exactly what I had been saying for almost 10 minutes, she said, “Oh! Now I understand what is happening.”, rudely showing she hadn’t been paying any attention to what I had been saying. After finally getting fitted, I was then charged for the fitting. I explained that we had been told there would be no charge. She went to ask the original salesperson and, of course, he had no memory and—while barely making an effort to lift his head and communicate in a respectful way—he just explained that there is a charge for custom measurements. So, either he is a liar or his memory gets foggy after getting full payment for a purchase. Be careful and wise when you go there. The service is GREAT when they are making a sale but it becomes a circus of confusion and broken promises once they don’t have to impress you to make a sale. Very disappointing as we were so impressed after our first visit
Really great experience, really easy to work with and super personable ????
Wow ha e not shopped in Moores and years and they have stepped up customer service to rival top mens stores
I walked in looking to buy my first suit for work with little to no know knowledge about what I was looking for. Chetan the manager was extremely helpful and patient answering all of my questions and showing me different options. I am more than satisfied with the exceptional customer service and will definitely be returning.
I want to thank the guys for my experience tonight. I went in not knowing what i was looking for, and they were happy to help out. They went out of their way to make sure i had the best fit and comfort when selecting clothes, and also made sure to let me know what deals i could take advantage of. My only issue, was that i didn't have more money. Thanks again, i will be back soon!
I wish I could give 6 stars for this review!! First time ever in my life I visited the Moores. The service I received from Moores @ Richmond Centre was below my expectation. However, when I was trying to return the jacket at Moores @ Metrotown, I experienced impressive customer service from Paul and Warren. I FOUND IT WAS CRIME TO ASK FOR A REFUND FROM THEM!!!! Instead of simply returning jacket for me, Paul and Warren spent enough time to help me find another sport jacket that fits me better. They also found a couple of stylish dress shirts for me!!! They were so patient and knowledgeable. Nowadays, most of the salespersons are driven by commissions. It is so difficult to find such nice salesperson/sales manager in the retail industry. WAY TO GO Paul and Warren!!
Great service
Fantastic place and efficient. Went to get a suit with a budget and they helped meet my expectations. would recommend them to people
Great prices, and came to my rescue when I needed a vest by the next day and even got it tailored that day too. Very happy
Fitted for a custom tuxedo.
With 6 of 9 people allowed in the store, a staff member yelled over my head to the manager behind the till where I was being served to announce she was going to lock the doors because there were too many people. One customer came in after me and again, as my items are being rung through, the manager shouts over my head to tell that customer that the store is closing in 45 minutes. I can only hope that that person wasn't there to purchase a suit for his mother's funeral or something. The message I got was, "Hurry up and get out." I wouldn't have had to come back a second time for a belt and pocket square if good customer service had been provided in the first place to my husband. We took the pants from the suit we bought elsewhere to be hemmed as they were unable to provide that service within two weeks, nor did they have any suggestions for a tailor. I would blame COVID for it all but if 2 staff members can't juggle the needs of 6 people in the store, there should be another staff member on or take appointments. This store needs more training in customer service regardless.
ItS fRoM iTaLy $12948203
Best suits ever!
Great selections and awesome employees ????
Bought a custom suit for my wedding and the suit fits like a glove. Great experience and the staff is always there if you need anything
Not many big and tall options.
Hi Guys its my request to everyone you must try as they are the best in service and support.
Darryl Budnick is exceptional and so accommodating. Great service, selection and we'll run store.
A very professional group of people work in this store, I'm currently dealing with them for my wedding tuxedo. They walked me through the process of how they will help me, my groomsmen, best man, and even my wife. Very open to your ideas and concerns, these people will take very good care if you :)
Excellent and helpful staff! I found their recommendations to be spot on; very important when spending $900 on a new suit.
Staff are very knowledgeable and are very friendly.
Great friendly prompt service, lots of options.
Extremely impressed with the professional service and courteousness of their staff. They had a great selection and I felt their prices were fair. You get what you pay for and I looked great! Thanks Carmen!
The young male staff seem pompous and rude. I like to shop at places where I feel comfortable. This isn't one of them. I'll be taking my business elsewhere. I'm not spending that much money at a store that makes me feel like I'm not good enough to shop there.
(Translated) We were very poorly served, the on-site employees were not aware of current promotions and instead tried to point us to more expensive choices by telling us that the promotional models were at another store. In the end, it was good for a bad feeling to have been so badly received that it gave us the opportunity to see that elsewhere the prices were much cheaper. For the same price as a rental we found an equivalent that will remain in our possession. (Original) Nous avons été très mal servis, les employés sur place n'étaient pas informés des promotions en cours et essayaient plutôt de nous orienter vers des choix plus dispendieux en nous mentionnant que les modèles en promotion se trouvaient à un autre magasin. Finalement se fut un bien pour un mal d'avoir été aussi mal accueilli, cela nous a donner l'occasion d'aller constater qu'ailleurs les prix étaient beaucoup moins chers. Pour le même prix qu'une location nous avons trouvés un équivalent qui demeurera en notre possession.
Excellent customer service. Felt taken care of on our visit for wedding suit.
Poor customer service. Ordered silver Jean's 1 month in advance of wedding for a party of 5 and was told 3 days prior that they couldn't get them. Went to Broderick's in Fergus and they got them in the next day. Thanks for even trying Moore's.
Solidly fine. When I purchased a suit, and after they adjusted the fit I had found that they forgot to hem the length of the pants (even though I paid for it). I didn't notice it until the week before I was going to be wearing it. I had to take time off work to get there during their operating hours. I was not apologised to.
Well priced and very helpful. Keep an eye out for good deals and sales!
Old fashioned customer service that you won't find anywhere else. Excellent.
Great service! Great prices !
I asked a sales person if the jeans I was looking at were on sale and he said he would check. Another person arrived and he started helping them out and forgot about me. Selection for jeans was also poor. Waste of my time.
Friendly, helpful, staff. Thanks again for setting us up Santana.
Great service as always.
Was a mix up but was quickly resolved!
Great place
(Translated) Greatttt (Original) Greatttt
Daryl was great to work with.
Great service. Lots of knowledge. Will go back again
AVOID IT! I have used Moores several times for tuxedo rentals - including my own wedding. Recently this past week I was a groomsmen. And back there renting. $250! Way overpriced... Tuxedoes are cheap. Shoes are cheaper, hence how uncomfortable they are especially to stand in for more than 45 minutes. They make more moeny on people losing their cheap cufflinks, suspenders, shirts etc. So many local places to rent from in Vancouver, Burnaby, New West. Only advantage Moores has is locations throughout the regions. With email now, just send your measurements. PS - the groom's tuxedo is not free at Moores. They gouge the groomsmen for every dime.
Great customer service. Maria was great, she helped me to find right fit for me. But her other colleagues were kind of ignoring. But really appreciated Maria’s help.
Good selection of suits. Helpful staff
Went yesterday to get an attire for a gala. A staff member approached me. Didn’t get his name, he was young and sporting a mustache. Very friendly, courteous and most important knowledgeable. Reasonable pricing and decent quality product wise
The worst customer experience I have had in my life. Purchased a blue Celvin Kline suit last month, went to the store the day after I received the delivery as I wanted to exchange with a black one. I called the store before going there, and I was told to visit the store with the suit on that rainy day only to be harshly greeted and shouted at by this young fellow South Asian guy, who probably has absolutely no clue on how to behave normally with a regular person let along with a customer. Do not recommend at all. Your money would be well invested on other tailors that value customers and offer products superior than this store.
Amazing experience today! Big shout out to Nat for finding the perfect suit for my groom. So helpful and accommodating. Definitely recommend going here.
They sell classic suit with varieties of colors. They are at a nice location with parking lot. Shirt and pant are also available.
Very helpful and friendly staff.
Great customer service and friendly staff! Did not have the size of the shoes I liked but was sold on the next best option. Thank you David for all the help!
Come here for Moore good times
Sal was the guy who helped me. Seemed genuine and helped me pick out good stuff for good deals. No problem at all. Would recommend.
Quick service. Brought clothes for donation, the guy that helped me was professional and friendly. Suit buying experience to come!
Amazing people work here! My son was dressed spiffy as as can be for his grade 12 graduation!
Very helpful staff. Reasonable pricing
Pricey, but nice clothing
Selection was good and the staff were knowledgeable.
Great place to renew your wardrobe. But the real 5 star here is the service. It's easily one of the best service I've seen. Sadly my memory don't allow me remember the attendant name, but he was superb. Attention, posture, knew what to offer and when to stop offering, amazing small talk. I wish I could give an extra star because of him.
Sale person was excellent but he always had to wait on/assist a few people at a time so we were always left standing around waiting. We purchased a custom made suit and ended up have to make 4 trips to the store because the pant length was wrong twice.
Not trust worthy. After waiting 4 weeks for them to finish adjustments of my 2 suits, which cost me almost 1500$, I was shocked to find out they did not deliver what they promised and the wannabe "consultant" lying to my face; without inspecting the suite and saying everything is done and completed. Not clean. To top it off, they ruined the sleeve of one the suits with dirty looking stains! This was the first time I buy from this location, my experience was traumatic and will never set foot in this place again. Very unprofessional and untrustworthy.
Limited selection. Pricing for a single suit idiotic. I don't want 2 suits!! Waste of time.
This is the best place to buy suit in Burnaby! I’ve bought suits there since I was in high school and now I am buying for weddings. The staff is super knowledgeable and enjoyable to talk to. They explain everything and give you solid tips on how to preserve your suit in your closet. Will be coming back to this place for my next suit and recommending it to all my friends.
Don’t, just don’t. I’ve been to this location multiple times over the years. Each time I think it’s going to be better than the last and each time I’m reminded why I don’t go here. I went to get a rental suit for my wedding for myself and my groomsmen. I was made to feel like I was bothering the salesmen and they couldn’t answer the most basic questions about fit or colour options. I was so unimpressed by how the final suit would look that I cancelled my order and went somewhere else where I had a much better experience. My groomsmen still got their rental suits here and all of them had equally bad experiences. Look elsewhere for the most important day of your life.
I find no two experiences are the same. It's generally hit and miss. But the gal working today was patient, and super helpful. Both my girlfriend and I left the store commenting to each other about the positive experience.
First class service! So helpful.
We had an incredible experience here. Jacob was our salesperson and he was fantastic, we knew very little...ok next to nothing...about suits and he helped us immensely, both in education and in finding an amazing suit within our budget. I would highly recommend both him and the store. What was an initially intimidating experience became enjoyable and relaxed.
Stopped by 3 days in a row to make decisions on a suit I was planning on wearing for a time-sensitive event coming up in a few days. I would definitely come back here again if I had any reason to. Warren was a great help, initially making my options for choosing a suit quite simple and straightforward which is greatly appreciated when the clock's ticking. Piper was the fastest welcoming staff I've ever come across from a formal attire store and made me very comfortable whilst making my decisions on purchasing pieces from Moores. Without his knowledge on modern day fashion trends and his honest opinions on the standards of suits, I wouldn't have been able to choose the best outfit I've worn so far. The staff at this location can't be compared to the bland staff I've met at any other locations thus far and I hope they stay for a very long time.
If you want to get a good price, ask for discounts!
Staff was unfriendly when the rental suit didn't fit and we came back for alterations 3hrs later (pants didn't fit). Rental had previous stains on shirt and it was super pricey. I understand they need to be professional, but be friendly also. Poor service.
Great experience from the moment I walked in the door! Very friendly and helpful staff. Helped me pick out a quality suit. Thanks!
Had great service and the young ladies really know there stuff. Happy to return. Very nice experience.
Great service
Wonderful staff that want you to find the right clothes at a good price.
Our wedding party had a unique situation where our previous suit company went out of business and we needed a custom rush job done in a few dats. Big bearded Dan at this store was phenomenal; called the pickering store three times for me, got ahold of the key person, understood the situation and what measurements were required and I was out and happy within 10min. Thanks again Dan.
Sanitizer was empty
Went in for a custom suit, staff was friendly and very helpful. Turnaround time was less than expected. The fit is excellent and materials used are great quality. A few weeks later I decided that the sleeves could stand to be a bit shorter, Amith went above and beyond to accommodate my request for a quick turnaround time for the alteration. He was very kind, respectful and had the customer's happiness in mind. I highly recommend this location as the staff and service are excellent.
great place to shop
Didn't know they did custom suites. Got two and love them both. Staff were very friendly and helpful. Took the time to make sure my questions were answered and made sure the measurements and style fit my needs. Large store with many options.
Had a great experience at this location. Had Adrian Auriti (assistant manager) and he was amazing. If you go here, make sure to ask for him.
Excellent customer service and attention to detail. Ms. Porter provides the information and resources you need to look great. She is a serious professional who takes pride in the work that she does. The staff being so helpful you may even spend more than you planned. Very good quality and value.
From the first interaction, it was not the best. I purchased 8 total suits for wedding and 5 of which were supposed to be the same suit for my groomsmen. One groomsmen lives in Kelowna, so Moore's sent him a suit. On the day of my wedding I find out that Moore's internal communications is poor and they sent the wrong suit but still fitted him and gave it to him. For my whole wedding one groomsmen was a different colour and ruined the photos and the overall look of the wedding.
My husband and I have had several excellent experiences shopping here, specifically with the help of Sal. He is very attentive and uses his strong sense of style to give us recommendations. Most recently he took the time to show us several different shirt/tie combinations and we came away with some great looks. Highly recommend this location. And thank you again, Sal!
My first time here was one of the best shopping experiences I've had in years. Customer service was top notch! Highly recommend.
In my 78 years this is undoubtedly the best men's store ever., Its run by women who are very in tune with their product and extremely helpful . Thanks particularly to Shawn what very professional young lady she is.. Kevin Wilson
Rented suits for the wedding here. The lady fitting us could have been more lively....
Great men's clothing
This was our first visit here. The first person to help us was a bit awkward and didn't seem of much help and could not really offer much of a professional opinion when we asked her. We were fairly put off. But then a gentleman by the name of Brad came by and asked if we needed help. He was absolutely awesome to deal with. He very helpful and informative. He showed us different choices and what would go best and really made the experience there worth while. We really enjoyed having him help us. We went in for a vest and left with a whole suit, a few shirts, a pair of shoes and a belt. We would definitely go back especially dealing with him. Thanks Brad!
Didn't have my suit that I ordered 2 months in advance and when it came in it was fitted WRONG!! had to give a discount cause they can't even do they're jobs correctly absolute joke
Staff had a hard time keeping our order straight
They rock. I was in a rush to pick up a fitted shirt for an event the next day. Liam was professional, quick, and skilled in finding just the right shirt. I was so impressed with the service and quality that I ended up grabbing three of the same. The cherry on top was the price - Liam saved me a bunch of cash and had me looking dapper for convocation 24hrs later. Thanks!!
There good salesmen there funny and know there style to dress up a decent person
Very Friendly and helpful but the suits are very pricey.
Good parking but over priced
We had a very pleasant time shopping at Moores in Burnaby. The employees were very friendly and welcoming. They helped us with everything that we needed and did above and beyond what was expected of them. We ended up buying 4 pairs of suits and 2 pairs of shoes for a really good price. I definitely recommend this place for anyone looking for affordable suits and other formal wear. Better to go here first than other speciality stores that charge almost 3x more.
Had to buy a suit for a wedding, got measured, went back twice. Once for a fitting, next to pick it up. Great service
Staff member was awesome. Huge help with picking tux rental for wedding.
Knowledge staff and easy to talk to
It has changed for the better since I was last there
This outlet is fantastic. The selection of suits is great, I particularly needed to go in for a funeral the following day from my purchase and unfortunately deal with anorexia.. This particularly makes buying clothes hard sometimes. After going to 3 stores with no luck we went to this Moores where the staff was extremely sweet and caring to the situation, still able to get me something in my size that I liked, and ended up giving me a very generous discount which I greatly appreciated. I will definitely be going back when I need other suit/professional wear. Thank you for your great service. :)
Exceptional service and culture. An employee escalated my situation to Devin Somers, who happily delivered a new shirt and tie to Hotel on a Sunday as I was delayed arriving in PEI. You will not receive that type of service in most places across the world. Bravo to Devin and team!!!!!!
Amazing experience. Very knowledgable. Great sales and military discounts
Julia gave us excellent service for my Father's suit for my sister's upcoming wedding! She was professional, sharp, and very pleasant! Thank you Julia!
Nice, knowledgeable associates who worked with you to find the right product and fit. Did not try to upsell too much and convince you something was something that is wasn't or fit when it did not. Better than the other Moore stores in my experience thus far. Prices were reasonable. Parking is a bit of a hassle unless you are also shopping at Metrotown across the street.
Kent was great. He'll help you out.
Great suit fitter at the Guilford location, spot on.
Website doesn't work
He was extremely helpful and knowledgeable. The prices were great. I loved the clothes I bought.
Store is great, and the customer service is 100%! The lady and the gentleman that assisted us were so kind, respectful, and went out of their way to help us! We went to buy some pants and a shirt for my husband, we had so little time to get them, and they helped us get what we needed. We are definitely going back.
Staff is always attentive and helpful, they help me look my best
Best suits in town
Absolutely terrible customer service in the tuxedo rental section!! The man working did not want to do his job obviously, and didn’t want to be there! Move on buddy; if you don’t like your job go somewhere else. This is the second time this has happened. We will not be returning here.
Great experience with my spouses' suit rental for our wedding- not so much with one of the groomsmen. Gave him a suit that was dirty and had to be sent back the day before the wedding. Wouldn't use Moore's again.
Great customer service , very well organized store and prices are reasonable too.
(Translated) Finally shirts that make me. (Original) Enfin des chemises qui me font.
These guys are great go see Brad he is always friendly and has great style advice.
Great suit rentals
Best Moore's ever! Bright store, welcoming atmosphere and very pleasant staff! If you have any questions, Melanie will be sure to get an answer for you.
Hi, great sales and good selection. They seem a little short staffed.
Great service, quick tailoring, and friendly staff. Thanks again Bob
Went in and "purchased" a belt and some mink oil using a $50 perfect fit coupon. Didn't pay a cent and was still treated very well and had all of my questions answered.
Very helpful staff Wide selection Great sales Wonderful promotions Great clearance section
Fantastic service, very helpful, friendly and knowledgeable. They'll help find the best deal for you to get some great clothes.
Very expensive. Service was good
Excellent customer experience! Staff is very helpful.
Great service. Jessie was an awesome help.
Spent a lot of money...
Everything in fine clothing and service. Excellent!
Good suits and decent prices. Always helps to go on one of their several deal days throughout the year. Probably the best one is the two for one suit day so find a friend who needs a suit and get yourselves one! The staff is very knowledgeable in their craft and they are actually pretty fast at finding something. However, the first few suggestions might work in a few ways like a good colour and a seemingly good fit but certain aspects like chest width can be overlooked and you might end up with a silly looking suit the instant you have to move your arms. That's the only negative though. They were very helpful and want you to be happy with your purchases. I had a slight stain that appeared on a pricey suit shirt I got and they let me immediately exchange it for another, no hassle what so ever. Maybe because I love getting suits more than most guys but it's always a fun time just to go here and help a mate get a suit while at the same time, looking for one yourself.
I like the clothing from Moores. Unfortunately, I pre-paid for a large order and part of the shipment went missing. I have been back to the store a few times and staff don’t know what happened... still waiting... apparently no one can help me except the staff who completed the order... I think I will try a different store next time.
Helpful staff
I don't say this lightly... They have horrible staff. Absolutely horrible. I have been there a few times and all they did was point and suggest suits that were nothing like what I asked to see. I got different people everytime - and it seems to just be an overall lack of knowledge or customer service training.
Staff was wonderful, looked awesome on my wedding day..thank you
Great prices, lots of selection, helpful knowledgeable staff
Expensive! Found better and more affordable at Zara. Sorry.
Very helpful with wedding rentals
Beyond friendly service....knowledgeable without arrogance...number one place to go for men's fashion needs on the island
Excellent products. Amazing knowledgeable salespeople. Fast and accurate tailoring!
Much more helpful than the Mapleview location.
Got a nice suit and a new watch, service was great, good quality clothing
Friendly and knowledgeable service. The rep, J.G., was fast and efficient, didn't have any annoying waiting times as you usually do in a tux shop.
Nice clothes...
Cheap in every sense. You'll pay for it later if you have to wear suits daily.
Service was excellent.
This is a great place to get a suit. My son and I received excellent service for his custom suit.
Great 4 ☆☆☆☆
fast sevice but expensive
Very helpful older gentleman helped me getting everything I needed. Very pleasant experience.
Fantastic Experiences here with multiple staff over the last few months. Helped me get suits for my new job, casual wear for outside of work and clothing for my wedding. Amazing amazing.
a lot of options, but very little help form staff
Very curious and fast. Pleasant experience .
Friendly and helpful staff, but their product is not very competitively priced. It's a bit pricey, but you can get some good stuff during a sale. Their tux rental is a convenient service, but mine had to be refitted 3 times and I picked up the day of the wedding I had to go to.
Not my first choice for suits, but received great service at reasonable prices.
extremely helpful staff. You can buy good quality suits from them.
The staff is very helpful - I believe they work on commission. Their tailoring services are good and pretty fast. The prices are high - it's a good idea to wait for sales.
Went in about a month ago on a Friday evening, sale was going on until Sunday. Was told I could get all my groomsmen set up for a specific price. Got all my guys together from all over the GTA to meet on the Sunday. Turns out I was fed false information and the sale wasn't for what I was intending on getting. I went elsewhere.
I have shopped here a couple times to fit my dad and brother for suits, with a few accessories, and the sales associate (Zach?) was always helpful. Super patient and knowledgeable with the materials of the store. I definitely recommend Moores just because of his service.
When I visited here the first time, nobody came to help or they didn't even give any attention and we decided not to visit this place anymore. But the next visit, one of the staff Called Christy came for help and she spent the entire time with us till we did with all purchases. She was excellent in explaining lot of things and answered almost all the questions we had. There are some good deals, but we need to find out the dates.
It was okay, but customer service representatives could be more helpful, and not as pushy into making me buy damaged items. But on the bright side, they had a few discount suits that were good quality and were exactly what I was looking for.
Mind you it's expensive but so are other business clothing stores. They have what you need and they will hem it for you
Expensive
Super knowledgeable staff, ready to help at a moment's notice.
Nice store, and great selection! The staff were a little hands-off unless I went out of my way to get one.
This location is convenient and close to Metropolis, parking and skytrain. The staff are friendly and helpful. Loses a star because they usually have low stock on their advertised sale products. I have gone here 3 or 4 times to buy a sale product only to find they don't have my size or don't have any at all.
Okay selection. Frequent sales
We got a suit for my son. Awesome sales people.
totally disappointed. Assistant manager took measurements and i Didn't got what I've asked for. They promise you things and then they refuse to make changes. Basically i just wasted my 300 dollars. Watta bunch of clowns.
Great suit, but too hot to not have the ac not working..
Super helpful staff! Very willing to help and knowledgeable
I'm not the kind of person who wears a suit or even a tie. But it's necessary sometimes. What I like about Moore's is that the staff isn't just there to find your size, but also to serve as your personal stylist. If they can make me look acceptable, they can probably sort out anyone...
Needed a full suit for the next day. Angel was fantastic and helped me find everything I needed. I managed to get all of it fitted in a timely fashion and kept it within my price range. I was worried it would be a pushed into buying things and oversold on things I didn't need. This did not happen at all. Angel was relaxed and cared about making sure I got what was right for me. Great experience overall and definitely going back to this location next time.
Dropped of some suits, jackets and pants for the annual suit drive. Clients of the John Howard Society and other community members trying to get into the workforce deserve a chance to look good, to feel good, and to contribute to society.
Make sure you book an appointment for rentals or fittings as this shop is busy
Rented a suit for wedding. Worked until the day before the wedding and did not have time for a final fitting. I was sized earlier so I didn't think that would be an issue. Sure enough I try the suit on before the wedding and the vest is an XS, im a 6'1" 180 lb dude. I return the suit and apparently because of the terms and conditions there is nothing you can do if you don't do a final fitting. You'd think that a "top tier" company that's charging 300$ for a suit rental would have some form of quality control or at the very least acknowledge their mistakes. If you're in a wedding party or thinking of getting married, bring your business elsewhere.
Good place for men's clothing.
Very helpful staff. Got me fit in a nice suit with a short notice.
I had a great experience today at Moore's. Dan was incredibly helpful, honest and made me feel comfortable for someone who doesn't know dress clothes. Great customer service!
Good store good sales and the people that work there help you out a lot
Rented a Suit for a wedding for my Fiance. Great prices and service :)
Great place to shop
The staff here are excellent
Friendly great service. Not pushy they get you what you want. Alterations required are done within the week. Great place to shop
We have had nothing but issues with our tuxe rentals. It is two days before our wedding and all of our tuxes are wrong. Their solution was to meet us half way somewhere on our wedding day to deliver the right ones.
Nice personal service, not too busy
Excellent veriaty great staff. However clearly not for the average consumer. Surprisingly however some very good prices on some excellent shoes.
I was shopping for an upcoming event . The salesman that served me was great. He was very engaging and took his time with me . His attention to the little details was what had me take the time to follow his lead and put together a couple of outfits . I would recommend this location . I felt that my time was important to him and today that is good customer service.
Sammi was amazing. We rented suits for my wedding and service was amazing. Everything was ready and fit perfectly. Excellent experience.
Expensive
Staff are the Best! I ran in with my son with 15 minutes until he had to be at a concert and they fit him in pants AND hemmed them! We came back and bought a matching jacket , shoes, shirt and tie and were equally impressed with the level of service and quality of merchandise.
Staff was friendly and very knowledgeable. Made me feel relief knowing I had help in finding exactly what I wanted. Will definitely continue to shop there for all my dress needs.
Rachel took care of everything for our wedding. Custom suit, kids rentals, accessories. Even when the kids rental suit orders had issues she went above and beyond to get it sorted out and fixed in the eleventh hour.
Great shop! Great selection
Great service. Sandro helped me with everything. Had a good experience with theys guys. They were very informative and useful.
Spectacular service and excellent selection. We had custom suits ordered for the groom and three groomsmen. The service was excellent, they explained each step and made sure my suit would fit perfectly. They showed us all of the considerable options available and were knowledgeable about our selections. The suits arrived well before the estimated completion date and the final fitting was done in under ten minutes.
Will never call you to let you know the status of your alterations, when your suit has been completed and ready for pickup. You will have to call every single time you want an update, always left in the dark. Awful service. Any other industry would call you to say your item is finished and ready to be picked up. Why do they make the customer do all the work when they are already paying all the money??? Useless.
Jazz is an amazing rep .. listens, patient and great guy. Went to buy 1 suit bought 4 .. customer service was the difference.. zk
Good store, helpful and knowledgeable staff
Moores has always been an exceptional place to shop. Their employees have always been extremely helpful, friendly, and professional. They have incredible deals from time to time as well. Highly recommended.
Exceptional and professional service thank you Brandon L. and Samantha L. your the best:).
I came in on a whim to purchase a white dress shirt for an upcoming wedding. Sam greeted me and showed me to a few selections, after inquiring on my needs. We found the perfect shirt, and even picked out a sharp tie and pocket square. Thanks Sam for the amazing service! I will be back!
Fantastic service!!!
So helpful finding my husband's suit for our wedding!!!
I had 2 amazing experiences at this store within the last week. Staff is extremely friendly and accommodating. I had no idea what i wanted so I let the woman who was waiting on me pick out my wedding suit. All of my family is very impressed at how i look. Thank you for doing such a great job. I am a registered nurse who is now looking at increasing his wardrobe for conventions and events. They have my bysiness hands down!
I visited this store earlier this evening, and had some amazing service while I was there. They actually directed me to the clearance section due to my build, and never tried to upsell me to a full price suit. Unfortunately at the till I was charged double for 2 suits, however after receiving the receipt they were quick to refund the overcharged amount. A fantastic business and very helpful staff. As someone who wears a suit daily to work I HIGHLY RECOMMEND you visit this store and have them direct you to your next suit. Will certainly buy from them again!
Incredible service and great selection.
Just need a suit for the day. Go here, great service good prices. I ordered my suit and 2 weeks later I came back to pick it up I walked in and immediately the lady who helped me try it on last time looked at me and said hi Marcel I'll grab your suit! I couldn't believe I met her for 5 min and she remembered my name after 2 weeks!
Don't believe any discounts/specials they offer you! I registered online to have someone call and talk about wedding rentals. After going in I decided their prices were too high for me. Which is fine, they can set whatever prices they want. And who knows, maybe their stuff really is nicer quality. When I got another phone call from them, I politely informed them that I decided to go with a cheaper place. The person on the phone, without asking any details about tux quality or style, said they would be happy to beat the competitors price by 15% so I made an appointment to go in and talk to someone at the local store. After looking at some stuff we get to pricing, and they flat out refused honour the 15% off that I had been promised. They said the best they could do was match the price. I didn't make time in my schedule to go see them and give them my business to get the same price offered elsewhere. If their stuff is really nicer, I totally understand them having higher prices. But it is completely unacceptable and inexcusable to waste my time by lying to me to get me in the store and refusing to honour the offer. Isn't that even illegal?
Excellent service, very knowledgeable staff! We had a young man, very tall and slim who looked great in a blazer and jeans!! I think his name was Ally, it was a shortened version of his name. He was exceptionally versed in clothing and my husband felt the same way!!
Top notch service. Definitely will come here again. As a matter of fact I will not go anywhere else to shop for my clothes. Way to go guys!.
I went to get a rental suit for a funeral, my brother in law had arranged for the suits to be delivered to a store in Winnipeg. The store in Winnipeg said it wouldn't be a problem to have the suits ready in time if I went yesterday to get measurements and there would be no rush fee applied. The clerk in the Grande Prairie store refused to do it because there wouldn't be enough time for the suit to arrive and he said he would charge a rush fee even if there was enough time. He then tried to sell me a suit instead of the rental. In the end I did my own measurements and contacted the Winnipeg store directly and had no problems at all. Update, suit arrived in Winnipeg a day earlier than promised by the Winnipeg store (Tuesday) when Grande Prairie said it was impossible to get there by Friday. The suit didn't quite fit right as I had to do the measurements myself because GP store refused to take the order. But overall satisfied with the service from Winnipeg.
(Translated) Cheap clothes, bad cut and seller who knows nothing ... really disappointed we went to buy elsewhere (Original) Habit cheap, coupe mal faite et vendeur qui connais rien ....vraiment déçu on est aller acheter ailleur
Was not impressed with the selection or the prices for the selection
Only place to get mens formal clothes. Very reasonable prices
Very attentive staff
Great service. We were shopping for new wardrobe. Alexandra, Brad and Laurence were terrific. Very kind, informed and helpful. I would definetlly recommend this store. Great staff, great clothing selection at great prices. The deals we found were really good. We are going back next time we will be shopping for a new clothing. Outstanding service.
Very helpful and a good sale on suits
Rude staff n expect u to pick ur wedding suit in 2 seconds !! Never will I step a foot in there ever again !!!
Was a very easygoing and positive experience. Staff are super friendly and gave good feedback and provided lots of options. The pricing was fair and we opted to add some extras. This is going to be my family's go-to chain and location for all future events. We have bridal party members from all over the country and having a group account makes things so easy for everyone to enter their local Moores and get the same thing as the rest of us.
Went to Moore’s Uptown today and Liam was amazing. My son looks gorgeous in his new suit. Fantastic service. Highly recommend…
For suits etc I like Moores
(Translated) Sayed that promotions did not exist, yet on TV he had promotions on full and also on the website but they said that I could not have them. Really disappointed, I will never set foot in a moores. (Original) Disait que les promotions n'existais pas, pourtant à la télé il avait des promotions sur complet et aussi sur le site Web mais ils disaient que moi je ne pouvais les avoirs. Vraiment déçus, je ne remettrai plus jamais les pieds dans un moores.
Over prices but the quality is good
Very helpful and nice. Good customer service.
(Translated) Very disappointed, when we arrived, no one greeted us, yet a girl at the counter was chatting with a guy who left after 20 minutes without shopping. we had my girlfriend and I spent 22 minutes walking alone without anyone approaching us. so we decided to go elsewhere where we were treated like the kings of the world and I spent the $ 850 for my wedding dresses ... thank you for your very bad service at Trois rivieres (Original) tres tres tres déçus, a notre arrivé personne nous a salué, pourtant une fille aux comptoir discutait avec un gars qui est partis apres 20 minutes sans achats. nous avons passé ma blonde et moi 22 minutes a se promener seul sans que personne ne nous abordent. nous avons donc decidé d'aller ailleurs ou nous avons ete traiter comme les rois du monde et j'y ai depensé les 850$ pour mes habit de mariage...merci a votre trrs mauvais service a Trois rivieres
Helpful staff and good deals.
Thank you for your quick response. I may give you another chance. Sincerely, Zohar.
Great service and expertise, friendly and attentive.
Dreadful experience. Condescending sales guy thinks he is Gianni Versace. He was working this past Saturday. Frequently left us to help other customers, did not ask any questions, or even answer ours for that matter. He walks over, takes a suit off the rack, hands it to me and walks away. Why even have somebody like that working? After asking questions, he signaled another worker like she was his lackey. You could tell she was offended by how he gestured to her. He might as well have cat-called her and slapped her on the butt while he did it. Oh, btw, don't think making an appointment means anything. They seemed confused when we told them we called ahead and just motioned us to whoever was available on the floor. And this was all from the manager! Not some minimum wage student trying to help us out.
Amazing and fun experience today Thank you to the staff that made me feel welcome, even in my work clothes... Ken
Absolutely terrible customer service. My pants were wayyyy too big in the waist at the final fitting and was told "well that's why the rentals come with suspenders" thank God my brother bit the bullet and traded me pants. The London Moore's fit him perfectly. As the groom, I'm unbelievably disappointed in the service. DO NOT RENT FROM MOORES BRANTFORD
Worst customer experience I've ever had for our wedding. Every time one of our groomsmen came In to be measured for their custom vest and rental shirt they could not find our file. Now 3 weeks before our wedding and they still can't find our file. No one who works here knows what they are doing they all say hmm I don't know where it is....
We came here to try on suits. A very nice gentleman named Ali greeted us and he was incredibly helpful the entire time. His coworkers on the other hand.. not helpful at all. He even called them over to answer some rental questions that we had, but they were too busy standing/sitting around chatting and playing on their cell phones to come over. He had to ask them several times. I felt bad for the guy.
We went to pick up my sons suit that we purchased for his prom which is the end of May thankfully and the pants were to short which I plain out told the salesman when he was making his chalk mark that I wanted them floor length. I'm disappointed I have to make another trip back next week to pick up.
Styling and profiling this is a place to go to look good
The customer service at this store is some of the worst I have experience while planning our wedding. We went in during the month of June to find something for my fiancé (and groomsmen) and after being bounced between 4 different sales people over 2 hours, we left. Understanding that it is June and a busy grad season, we returned in July. We quickly realized this time (with only 2 sales people present and a very busy store) that we weren't going to get any help so we left. It's unfortunate that a potentially joyful experience can be deflated so quickly. Look at the rest of the google comments about this store - don't waste your time here.
Good quality of suits put the customer services is either really really bad or the best experience. Unfortunately I have have more bad than good. I keep going back as the quality is good and they have great sales
I had went into Moore’s my first time this week to help my brother choose a suite for a wedding he was going to. We finally got helped out the woman was helping us would walk away and we wouldn’t be able to find her For up to 10 minutes. Also I am pregnant which means you have to pee a lot obviously so while we were waiting I asked to use a washroom, the answer was “no sorry we don’t have a public washroom here” not long after, another woman customer walks in and asks where the washroom is and she gets pointed in the way of the washroom they had in store. I will never recommend anyone I know to this store, and my brothers will not be shopping here for their grad.
Very professional, helpful, patient and friendly - thank you Tammy!!!
Very good service and the prices were reasonable. Nice clean store, staff were terrific
Great service as well as incredible deals.
Great selection of top quality men's wear and dress shoes. Slacks and jeans generally over100 dollars but they do have specials. Lovely dress shirts from about 40 to over 100. Good quality shoes for 150 and up. No junk , nice suits from 400
We went in for suits for groomsmen and groom. Kevin was the formalwear manager and Dan was our consultant. They were both amazing. Very kind, supportive, and engaging. They suggested many ideas and gave us all our options. They were clear with explaining price differences and they gave great suggestions with what went with what. Great experience! Thank you!
Staff definitely does not listen to you. Barely can recognize the differnece between colours. The size for the jacket and the pants are already pre matched, when you choose the jacket that fits you the pants will be too loose and too big and they will constantly tell you that they can alter it for you .guess what they are charging close to 100 dollars for altering which they dont tell you at first. Definetly will never go back here
I had a great experience there! Some of the best customers service I have ever received! I highly recommend this place. Will be going back soon.
Don't try to get them to plan anything. Lost all our info for a wedding.
The best customer service I have had, bar none
Great Christmas deals on sweaters...
Fantastic service!!! I would highly recommend Moores to anyone looking for a great suit. I dealt with Adam Holroyd, he was awesome and had great fashion tips. I found two suits that I loved and bought them because of a sale that was going on. They were both sent away to be tailored and I would pick them up in about 10 days. This is where Adams superstar customer service kicked in and he called me to let me know one of the suits I had purchased was damaged and he had ordered a brand new one for me. I was extremely impressed by the attention to detail and the level of service. Of course this slowed down the process of getting both my suits but in the end I'm very happy with my purchase experience. Because of all this I feel confident recommending Moores and more importantly Adam Holroyd!
I've been through here 4 times in the last year for different reasons (the most recent one a fitting for a suit for my wedding) and every time I receive stellar service. I've never had the same person assist me twice although I see the same faces, and they always take the time to make sure I get exactly what I want / need. These people deserve your business.
As part of a large groomsman party I had a bad experience at this store. The measurements were off on a number of the groomsmen, shirt orders and re-orders were forgotten about and the quality of the clothing was poor despite the cost of the rentals. The groom was promised a new shirt as his collar had bubbled but no shirt was ordered leading to a frantic search in the store for a replacement a day before the wedding. Despite measuring us in the store one of the party was given trousers an inch and a half too short. After that the best man ended up wearing a different shirt as his original one had a cigarette burn on and the cufflinks provided were a very low quality. One cufflink broke on putting it into the cuff leading to the whole party having to forgo using them. Finally, to top off the horrible and stressful experience the groom's trousers split on the side seem of one leg during the wedding day. The whole affair added an element of unnecessary stress to the entire wedding party. Poor communication between the store staff and the Toronto warehouse plagued the service we received and there is clearly a particular problem at this store in how parties and their requests are managed when moving from one staff member to the next. Lack of continuity in staff and their approach to dealing with the group added to the negative experience. I wouldn't bother renting from this place if you can avoid it. They don't deserve your money and the cost certainly doesn't match the quality of clothes you receive in return.
First time in this Moores store but have used them before at our old house. They were short on some items due to delivery problems. They had what I needed and the service was excellent.
Great place for a suit. Staff is awesome
Awesome service!!!
Had a great experience shopping here. Darryl was awesome and very helpful when putting a new suit together.
Good jean selection
Nice young man served me.. but the style selection is a pale imitation of what it used to be.So much is dedicated to young and ignoring guys my age..VERY disappointing inventory
I couldn't decide on a 2 or 3 star. I got my email that my tux for a wedding was in for me on Tuesday at 4pm. After I called earlier and found out it was already there. This leaves me the soonest I can get there to try it on and take it being Wednesday after work. During the fitting we notice one piece is a bit small. Then I find out it's too late to do anything as we wouldn't see a new shirt till probably Saturday some time which is the wedding day. My fitting was at least a month prior to the Wednesday fitting and I was told to check my email lots so i can get it in time for modifications incase they're needed. Thanks Moore's and which ever staff member(s) are at fault.
Excellent service from Robin tonight. He helped us figure out the best option for our sons middle school prom. Super friendly, and attentive to our sons requests and concerns. He even considered the expense for a growing teenager for tailoring. Thank you again. We will be back for sure!
I took three family members to this location to rent suits for my wedding. They were all measured and they all picked out what they wanted. We received the suits and the first suit had the wrong color vest with it. The second suit was fine but the The shirt that came with it was massive in the shoulders and clearly not not the right size. And the third suit had way too small of a jacket and wasn’t even able to be buttoned up. We ended up getting some money off. I believe the total bill was roughly $750 And we were given back a third of that
There was an issue with a custom suit I purchased. The store gave me compensation that I felt did not make up for the error. Moores customer service ended up providing me an additional benefit that i think made up for my inconvenience. My only complaint is that they didnt make it right when the mistake was first made. Otherwise I had a pleasant experience despite the error. Mistakes happen
Great selection of all their suits and accessories
Went in for a suit for my husband that was budget friendly but the young fellow measured him and said that since he didn't fit into the standard sizing because his jacket would be a 44 and his pants would be a 34 that he would need to spend $500 on the jacket and minimum 100 on the pants. He said. Honestly, anywhere you go, it will be the same so we left and bought a suit, and shirt and tie at Sears for less than half of his quoted price. I think he was just trying to make a big sale but ended up with no sale.
Friendly and knowledgeable staff what else could you ask for.
Adrian was extremely efficient and hit every box on my checklist. Thanks guys!
Just bought a suit from here. I was in and out, Paul's courteous and knowledgeable expertise had me select the first of what he picked out for me, with little input I gave (mostly just color). I dont buy suits often so the help was more then greatly appreciated. Staff were friendly and accommodating.
Always professional. Applying knowledge and skills appropriately.
Shawne did a great job helping me find what I needed.
I usually cant stand shopping for clothes however a gentleman by the name of Paul and with my wife as my fashion critic changed my attitude. What a positive experience. Maybe the planets were aligned for whatever Paul suggested was an instant sensation. Jacket pants shirts shoes belt overcoat you name it seemed to be tailored made for yours truly. If you happen to be at Moores polo park definitely look for Paul for he is a fashion wizard! Very impressed with his demeanor and fashion sense.
Great experience excellent staff knowledgeable and extremely helpful
Nice, friendly staff
This review is long over due. My husband and I came to moores for the groomsmen. They messed up sizes so badly that one of our groom's couldn't even do up his vest and out ring bears pants were about 6 inches too short! No exaggeration. They kept messing up all the way through and offered a measly 10% off lol. They go through staff too often and everyone pretends to be professional but...nope. Our photos were still beautiful but the shortness of the pants was hugely obvious and the best was brutal. They messed up so many times and forgot things over and over to the point that when it came wedding day we had no time to get everything right. The manager at the time was very kind and apologetic but the mess ups were so blatantly idiotic and the measurements were way off that we will never ever suggest this second rate store to anyone. If your getting married do not use this store! The headaches and inconvenience they will cause you isn't worth it. RUN!!! ~The Wife
Can be a little pricey but the help there is amazing. If you can combine purchases to take advantage of sales it's a fantastic place for suits
(Translated) Bad size measurement during rental, bad color in addition. Everything was settled the day before my wedding. Let's say that that day I had a lot of other things to think about. (Original) Mauvaise prise de grandeur lors de la location, mauvaise couleur en plus. Le tout a été réglé la veille de mon mariage. Disons que cette journée là j'avais beaucoup d'autre chose à penser.
Excellent expert consultants and high quality products.
Very good service
Had such a great experience at this store! Sarah and her manager helped us get exactly what we wanted for the cheapest price possible! They were only three employees and about 10 customers in the store and they did their best to help everyone! I recommend this store to everyone who wants great service!
Adrian was a fantastic salesman and made our shopping experience pleasant. Will definitely coming back! Recommend to anyone.
I had to buy a suit for my son for a funeral at the last minute. I called in the morning to see if they would have what I was looking for. John-Mitchell answered the phone & was so helpful! He said he would put aside some options for me. I came in several hours later and he showed me what he put aside and helped me pick an entire outfit, head to toe. He was compassionate about our situation and made a very sad situation bearable. Thank you so much, Johnny!
I went there to purchase clothes for a date i was going on that evening. I was not in the store for more than a few moments before one of the staff came over and asked if i needed assistance. He was very helpful with measuring me to help get the right size of shirts and pants. They helped me with everything from new socks, shoes, pants, shirt, even a tie. Plus a very nice jacket. I will definitely be going back if i ever need an actual suit instead of just dress clothes. Plus i had just finished work, had not changed and probably looked like i didn’t have $100 to my name, but the service was still excellent.
Was in Moore's on September 15th, 2018 and was very impressed with the level of service from Mario. Very professional and courteous. I was in the store with my wife and 2 year old daughter and Mario and the staff colored and played with my daughter. It was very thoughtful and appreciated
Completely unprofessional and uninterested in my business. I walked in and wasn't even greeted politely. When I finally found someone to ask a question, he acted as if I was bothering him. I left without buying anything. I will NEVER return to this location!
Have been shopping with Moore's for over 10 years, recendly selection in sizing way off for the big & tall gentlemen.
Always good staff and I've been surprised at some of the deals I've found.
We got my now husband's suit for the wedding from here. Excellent selection and service.
My favourite Moores location. Staff is pleasant, knowledgeable and they seem to know their stuff.
The quality of the suit was great for the wedding and for that I'll give 2 stars but staff told us we would get part of deposit back when returned. Once everything was returned in time and clean, we didn't get anything back saying they don't give deposit back. Would of been nice to know at beginning but oh well, I know I won't be returning and will let others know as well. Lying is not good business Moore's.
Super friendly staff. Needed measurements to send away and they did it for no charge.
I’m writing this review a little late due to some work traveling but because I really enjoyed my visit to Moore’s at the Kamloops location. I was in a few weeks ago and I’m from out of town and usually try to avoid the drive into Kamloops on my days at home let alone formal wear shopping, and I would honestly love to give this store a five star raiting but can’t because although I have a many great things to say about the store and it’s outstanding customer service I did experience an issue on my visit in. It started with a greeting at the door from a young man named Rob, who was cut short mid conversation by myself explaining that I’m in quite a rush and don’t really like shopping. He smiled and said, “ okay,” quickly taking a few measurements and leading me to my section of suits. I probably didn’t make this experience for the young man very pleasant my wife always tells me that I am very short with people but never the less he never wavered on great customer service. After trying on a few coats I found the one I liked and I went to try it on. When I came out a very nice lady introduced herself to me as the manager of the store and seeing someone closer to my age was very refreshing to be honest. But I noticed that shortly after she arrived my previously outgoing young man was now silent. I figured it was just him letting his terribly nice boss take care of an old man like myself, but I did start to notice after a while that she was rejecting his ideas towards shirts and ties which a few options I did enjoy and would have loved to see. As the experience went on I also noticed that she was very short with the young man and spoke to him in a demeaning and slow fashion. After choosing a lovely pair of shoes she asked him to grab the matching belt and I took this opportunity to ask her if he was her son, she replied no and left me stunned because I couldn’t believe how she was talking to him than in this slow fashion were previously he had been a very helpful and capable young man. When she stepped away I asked the young man what that was about and he replied that it was okay and that was just his boss being a big momma bird and that she meant nothing by it, she was just being herself and that she was very nice. I than asked the young man if he was getting the commission for my sale because I liked him and he did greet me at the door, he replied with a no saying that he didn’t make commission which quite upset me because he had done such a good job but he reassured me saying that it was okay and that he loved his job. When the sale was done and my bank account much lighter I may say he shook my hand and said fair well. Rob was a great help and an outstanding young man, I just wish that his boss even though he said she wasn’t being so, was just nicer to him and let him have a voice, with that said the manager was a lovely woman, just almost undermining to her staff. But this is just the thoughts of an old man, thank you.
Went in to get a fitting the lady who helped me was great and friendly and quick would go there again
Chad is very good.
Outstanding service. I've been to 3-4 different locations and this was at the top. Not pushy with sales, but made sure I was looked after. Fantastic service
Pretty good, some things can get expensive but the staff are great and it's my one stop shop for formal clothing.
Great place for both casual and dressy clothing for men. Amy was very nice and helpful. The prices were so good we went for pants and bought the suit ????
Reviewing two stars. One star, because selection is decent. Two star, because staff was attentive. Three stars lost for lying salesmen (go figure). Beware of fake BOGO offer that 'ends tomorrow' but in fact doesn't end. Clothes marked up to a ridiculous extent. Shady, at best.
I recently needed to buy a suit with a very short turn around time. Shawne greeted me as I walked in the door and from that moment on took very good care of me. She found the shirt(s) I needed, and after a few attempts found the perfect suit along with matching ties and socks. She was friendly, professional and knowledgable in everything she did. I would highly recommend this location if Shawne is the professional taking care of you.
Your store manager was extremely rude to me and my family, getting my business done with you guys and never returning.
Quality selection. Kinda pricey. Helpful staff.
Amazing service
Awesome.
Wow. Great service. I think from jenn. Wow. Thanks. Cant wait to save up and buy again
Great service and helpful staff.
Ask for Adrian, thank me later. Great guy
The whole process for fitting me and my four groomsmen was seamless. Some couldn’t make it for our apt but Moore’s provided me with a group number, so the ones who couldn’t make it today can go another day to get fitted with the colours and suit we picked out. Great price and palette of colours, Steven Huang is the bees knees and also made our fitting a very seamless and easy process. I recommend for anyone who needs to rent a suit!
Friendly and accommodating
Went on a Friday night after work to pick up my Son-in-law's Tux. They were busy and understaffed.
Due to the promotional deals and being on a budget I figured I would give Moores a shot for my wedding. I didn't have great expectations when I headed in and I'm not sure exactly why? Maybe it is the marketing? I was lucky enough to have Grace help me pick out some suits. I figured most of the suits in Moores were just boxy cut type suits but I was wrong! Grace knew exactly what I was looking for and found it quickly. We wasted very little time as she was able to narrow the selection. Grace was beyond professional and knows the Moores system inside and out. Not only did she save me lots of money but she was a pleasure to work with. I will continue to come to this location due to the service I received from Grace. My wedding party looked the part, the communication and organization from Grace was exceptional and I can only recommend and praise this location. Thank you Grace and I can't wait to return for my next suit!
Good quality mens wear
Matthew B. Is the bomb
Jason went above and beyond to ensure my cousin looked his best on his wedding day!
Great prices and times shirts. Thanks for great service as well. Will be back.
They were great to deal with and super friendly. But 1 of the 4 suits for our wedding came in at a different time then the rest of them. Couldn't figure out why that was when they were all measured and ordered on the same day. But they were good at making sure the last suit was going to be there before the wedding day so that was great. They had the perfect colors as well and we were very happy with that! I would recommend them!
One employee serving multiple customers, large tag prices to complement massive fictitious discounts. Price properly and staff appropriately. This is a dedicated men's clothing store which should mean staff on hand to help undecisive guys. Also if you're not getting a suit/combo, get ready to overpay :(
Nice and friendly stuff..
This Moores is great! Other ones... Not so much.
Really appreciate the time Evan took with my son, making sure everything fit well. He gave lots of options, gave his opinion when we asked, and we got good quality clothing for grad. Will continue to come back to Moore’s!
Excellent service and pricing, staff were exceptionally helpful
Great Service. Adrian was a great sales person!
Worked with Kevin in rentals. Great guy, great service, very patient with our millions of questions and helped us understand the process very easily.
Great selection of dress shoes - especially for keeping sizes in stock. Great selection of suits for all prices ranges. Manager Mark was extremely helpful and knowledgeable.
I bought a full suit, and shoes about 9 months ago for my wedding that was suppose to happen 2 months ago. The wedding got postponed due to covid so the suit got put away with the shoes. Well the past few weekends I've had a couple of events to go to so I decided a might as well wear my suit and shoes since I have them. I wore the shoes twice and after the second time, to my disappointment, the sole of the left shoe separated. I was floored, my shoes that I need to wear to my wedding next year were destroyed after only wearing them 2 times. Since I bought them so long ago I started calling around for shoe repair services. Then I thought "I should go back too moores and see if there's anything they can do". I walked in fully expecting them not to be able to help me. I told the man who helped me my situation, and said I understand if they couldn't help me. To my surprise, he walked to the side and spoke to his manager and then walked to the back and handed me a box with new shoes in it, took the old shoes and wished me a nice day. I was shocked and ecstatic. They saved me a loads of headaches and troubles. Great customer service, I will continue buying all my suits and shoes there.
Really nice clothing options a little pricey
Wasn’t happy with the rushed service, was told to try shirt on right in the store instead of the changing room and to try it on over my shirt. Shirt was the wrong colour, doesn’t fit right and looks funny. Also needed pants but they said no because their Tailor is away. I didn’t want tailored pants just wanted dress pants to fit on me. I’ll give it 3 stars to be nice but you guys should shape up.
Did not assist me at all I had to do all the work myself, I’ll never go to this location again.
Very helpful staff. Very professional
We had a bad experience with a exchange for yesterday sales item we got 2 pair's of dress for $29 .99 to day when we went exchange them just for a one size larger they would only give us one size for one sale price and not the other one day made a difference I don't think so
I had a problem with Moores as they only toke my measurements once. I had asked to try on the suit about two weeks before I needed it but they said I could not as they suit would only arrive on the Monday before the Wedding. Well we were leaving on Thursday morning as he wedding was out of town and the suite arrived two days late on the Wednesday. when I tried on the suit several items did not fit and they rushed out some new stuff the next afternoon so we were late by a few hours to leave town. Non the less they did try to help us. Later at the wedding the shoes they rented to me fell apart before the wedding even started. (we unfortunetly had not brought along our glue gun) When I complained to the manager when we got back and he was apologetic and he did refund me almost half of the fees I paid. I guess no one is perfect. I am not bitter about what happened, they were very nice people. but in the future I will look for another place to rent a tux and unfortunately I cannot recommend their services
Advertised $200 suits. Needed one for funeral. There was no such thing. Had to spend $500 for a cheap one I never wore again.
This particular store has some great employee's along with Myron, a very helpful and intelligent manager! Keep up the great work!
Great place
Great place for the tall guy. Service is awesome
Paul was unbelievable. I went to buy one suit and I left with 3. Ask for Paul if you want to look your best.
Staff were awesome
Elisabeth was the best sales supervisor we have seen so far .She knew exactly what we were looking for .She was there with us all throughout.
My husband was looking for a few outfits to wear over the holidays and when we go out for dinner etc. Robert was especially helpful (personable, eager to share style tips without being overbearing or snooty) with helping us find outfits that my husband felt comfortable in and that looked put together. Andrew was also very accommodating. We will definitely be back to this location!
friendly and knowledgeable service, in and out in 15 mins!
The staff here are truly operating at a higher level. A pleasure to do business with.
Great service
Picked up a great suite. Good service and fair pricing
Went in for a tuxedo and came out with lots of deals! All set for the wedding season for a really fair price. Thanks for making the renting a tux worth it!
Staff very helpful for tux fitting for my grandson. Prices reasonable.
The store is lovely and well stocked however I’m frustrated over one of my Christmas purchases this year. A young clerk assisted me in purchasing my requested white undershirts, crew neck, in a large with a regular fit. What my husband unwrapped was one package in a slim fit and another package in a v-neck. To make matters worse, I can’t find the receipt for this purchase. I sincerely hope this can be rectified in a month. I’ve been back to Moores since the Covid restrictions loosened up and am happy to report that I had no problem returning my purchases. The staff were extremely pleasant and helpful in finding the styles and sizes I wanted. I will return here and am upgrading them to 5 stars.
I visited this location after the lack of service at the Walker's Line Moore's. I needed a suit for my daughters wedding and they suited me up with a perfect fitting 3 piece suit, shoes, belt, shirt, tie, pocket square and some fun socks. I was very impressed with the service I received at this location. I will definitely come back to this location and will highly recommend this location to my family and friends. For those who are reading this review, I recommend driving to this location instead of the Walker's Line one.
Excellent inventory, professional help and good prices
Great quality clothes and suits at great prices
Excellent service and expertise
I have been a customer here for years. Easy to access, good staff and great deals.
Robin helped me get exactly what I needed. Excellent service!
My man Mario has suited me up like 4 times and I love the experience everytime
The customer service I received from a Moore's associate named Teri was fantastic, She worked hard to try and find a good fitting suit for me, she even had a suit brought in from Vancouver. However, I wasn't able to get a good fit from the stock available. If I had more time, I would have tried their custom made to fit program. I did manage to find a couple nice shirts and ties at a great price. In summary, this store more than met my expectations, highly recommended.
My husband and I had the best customer service I have ever experienced in St Johns ..Keith Wiseman our salesperson was very professional and explained everything in detail concerning the cloth of each suit to how the pricing went ..... Outfitted my husband in two beautiful suits outwear shirts and ties ....at no point did we feel pressured into buying . Kudos to Keith great member of your sales team ......keep up the great work
Very good service at Moore's everytime
The Staff was amazing we where in there for two hours with all of my groomsmen and they helped us every inch of the way. 10/10 would shop there again.
Great young man to deal with very pleasant and helpful. Thank you I will return.
Brad Howley really knows his stuff. I am not usually a suit werer, and he made the experience pain free and did not to upsell too much.
Good quality at an affordable price
Great sales on Summer slacks, very helpful sales staff and within walking distance of home.
Great service
The staff at this location are exceptional.
Found exactly what we needed in no time. Service was amazing ! Huge shout out to Chad!
Give Aleem a raise! Insane service, excellent communication and he knew what we needed when we had a larger group.
Great deals and excellent customer service! ????
Paige was a refreshingly helpful staff who guided our experience at Moore's to buy a groomsman outfit. She knew her sizes and colours, and had exceptional customer service. I will be happy to come back for any dress clothes in the future!
AMAZING SERVICE!!! The amount of attention I got as a customer I ha e never experienced at any other clothing store before. Everyone, especially Evan who consulted me from the moment I stepped foot in their door, were super helpful and tried and did their best to accommodate me. I think I have found my go to store for suits and outfittery. Thanks again!
Went on two separate occasions this week due to sale. Great customer service and experience. Most helpful with offering different options and fashion advice for young men. Nice variety to choose from which is merchandised well.
It is a pretty good place to shop and the people there are very helpful.
Mixed experiences here. It really depends on the sales person. The first time I visited here the sales rep lost interest in me right after finding out I'm on budget. The later experience was better but I still have a bit of a sour taste on my tongue.
Unbelievable. I was buying clothes for a wedding, needed to use washroom "badly" I was told they don't have washrooms for customers or public. Told to go to Scotia Centre, of course it is closed. Told to go to Starbucks or midtown. Meanwhile I just want to buy some clothes.
Awesome price for weddings
Great clothing. Wonderful people to assist you .
Staff was really helpful! I was in and out in less than 15 minutes.
Service is always excellent!
Got off on the wrong foot at first, but really reels in the good customer service.
Great service, helpful staff, quality product. Will be my go to location for formal wear from now on.
Great stuff and huge help from Gord in finding a suit!
Poor service. 1 maybe 2 people working the floor. Make sure you book an appt. This place is lacking employees
Terrible experience everytime I've come here and all the staff I've dealt with have been rude and arrogant. Went to the ancaster store and had a great experience. Worth the 20 minute drive on the 403
The staff at Moores are very cheerful people! They are also very helpful! I would highly recommend this Moores store!
Nice accommodating staff, Helpful. Some decent prices and some nice selection
Very attentive and helpful
(Translated) Great end of season sales. Little service present. Almost no help with shopping for my son's suit and accessories. (Original) Beaux soldes de fin de saison. Service peu présent. A peu près pas d aide pour le magasinage du complet et accessoires pour mon fils.
Expensive.
Fantastic place to shop at for men's outfits. Staffs are friendly and are always willing to help. Thanks to all the workers for going above and beyond during this pandemic time.
Great staff very patient and knowledgeable. Not pushy at all. Highly recommended.
I have been shopping here for years, and have never once had bad service. They are extremely helpful and easy to deal with.
My husband was able to find what he needed. The salesman that helped us was terrific.
I just went there this morning and it was my first time there and everything was so great. Wonderful and experienced staff to help and great selection. Definitely recommend.
Staff are pleasant to talk with and the general manager is probably the most well organized nice person I’ve ever talked with over the phone. Great work!!!!!
Love the service, and selection. I bought a suit and they had a lot to choose from both for color and price. Contemporary, modern styles. Good quality materials. Will go back when I need shirts and ties.
Excellent clothing but seemed a little short on staff. Even tho, they were very friendly and helpful
Expensive
Great place. The sales staff are awesome
In and out. We always find a suit that dose not need any tailoring.
I went to buy a suit and got no attention. Not even a hello. Picked the suit I want left.
Great and fast
Good customer service!!
Good sales
This is the high pressure Car Sales lot of the suit industry. Some decent prices at times and most employees know what they're talking about but you can't help but get the feeling you're on a used car lot with pushy commissioned sales persons. Trying to direct your dollars to the higher price suits and basically telling you that you're too large to fit in the advertised price suits so you must add on this option for that option and go up to the next level because you're fat LOL
Good service.
Very helpful stuff. I loved that they were always there to help when needed but left us alone when we were wandering around. The usual wide selection but some pretty good deals ATM. Highly recommended, I'll be back for sure.
Kevin worked w/ my (now) husband & our three boys to get them dressed in tuxedos for our wedding this past August. Even when another associate was making alteration suggestions, Kevin recognized it, stepped in (so respectfully), & made the appropriate adjustments. Consequently, my men looked fantastic! Thank you for all of your help & attention, Kevin - you did a great job :)
Good for clothing
Hubby looked so good for my cousin's wedding thanks to them!
I really like this location. The staff are very pleasant and helpful! I never feel pressured into buying anything that I don't want. They let me browse and attend to me to me in a prompt fashion whenever I have a question. Unlike Tip Top where the staff is very pushy and only interested in making their commission. I highly recommend this location. I have shopped at this location many times and have never been disappointed!
Service was top notch. Definitely recommend thier services. The person doing alterations was exceptionally good at her job.
Great sales. Quality clothes.
Excellent service with planning our wedding
The gals tgat work there are very friendly and helpful.
I don’t want to be that person who drops a one star review because most times it’s simply irrational anger. When it comes to the service provided by the ‘veteran’ staff Mario and Kent are the definition of ignorant. Through three separate encounters the grooms party I have the privalidge to be apart of wasted far too much breath on these individuals. We were lied to on more than one occasion and treated no better than Vernon Dursley treated Harry. Just avoid them. If Mario and Kent happen to see this (and I hope they do) I want you to know that I really hope this hasn’t been your life’s work. If, for some unfortunate reasons it has been, I pity you both and think so very little of what you bring to this world.
I've been to this location on three separate occasions, and all three times I have been ignored by the staff. Customer service has been abysmal. Really disappointing.
Great selection
My brother and I went in for a couple of suits for a wedding and John was a great help. We went in with the expectation of purchasing a suit of the rack, John explained the benefits of custom ordering, which was a similar cost to of the rack. Through the process of fitting and timing exactly what we wanted John was friendly, professional and knowledgeable. I highly recommend seeing John at Moore’s in MH!
Amazing place great staff best tailor I've ever seen
I needed a suit quickly for a somber occasion. I found this store after a quick google search and chose it based on distance, the Moore’s brand and of course the other reviews. I will attest that the reviews are mostly accurate. The staff are friendly and help you find what you are looking for. Steven found me a couple of options for a charcoal suit and I tried two. The one I chose fit very well and was at a very discounted price. However the pants needed slight alterations. Steven quickly did the measurements and assured me it would be ready the next day. I returned the following day and it fit perfectly. I also appreciated that there was no high pressure sales tactics nor did he push me to buy additional items when I politely said I just needed the suit. I highly recommend this Moore’s for your menswear needs. And thank you to the entire staff for your compassion and your attention to detail.
I get that he tried so I'll give the guy 2 stars, but was not impressed with how stuck up the guy was who helped me. I had to rent some pants and a shirt for a wedding. The guy told me what style of pants he'll rent to me and I said I didn't like that style and preferred the more comfortable style. He told me it won't look as good and I said I actually preferred the look of that style to what he recommended. He actually had the nerve to roll his eyes at me, the customer and didn't even offer to get the other style I wanted to go with. Maybe he learned in 2nd year of business school that the customer is stupid and not to listen to what they're looking for?
Very helpful, friendly salesman.. and the deal and the suit and extra jacket was beyond incredible!
Service was excellent.
I've been to Moores numerous times and my experience is directly connected to how I dress. When I stop in and am wearing nicer clothes I'm always greeted and asked numerous times if I need help. Every time I've worn more casual clothes (nice tshirt with visible tattoos or a bunnyhug) I'm ignored. This last time one of the staff made eye contact with me as I entered and looked away without saying anything. 5 other people entered after and they were all greeted and then asked if they needed assistance. A staff member asked an older customer 5 feet away from me if they needed help, they declined and the staff member walked past me to just go stand by the front desk-as I was trying on numerous vests trying to find the right one. The only time I was acknowledged was as I was walking out the door. I walked across the street to Caswell's and was greeted immediately and then shown around the whole store when I mentioned I hadn't been there before. Needless to say I'll NEVER be back to Moore's and their overpriced clothes and unjustifiably arrogant staff. They are obviously too good for the thousands a year I spend on suits and other menswear.
Klose to lick her stire
Nice staff. We got fitted for suits while watching the 2020 World Juniors gold medal game. Canada 4-3 Russia!! Thanks Moore's!
Just went to pick out a suit with my brother and had a great experience! Dan was awesome and very helpful.
Good service and product
I love This store I brought so many items for my husband and he like it so much ❤️❤️ Hope see more offers in GetintheLoop App.
Great service.
Staff are knowledgeable and always friendly.
Just purchased a few suits in preparation for wedding and the staff was very accomidating and friendly. Made our shopping experience smooth and relaxed.
Very good experience. All the staff are great. Not pushy, but they are present as soon as you have a question. Maybe even before you realize you have a question, like mind-readers. Clothier-Jedi's?
This place is great for quality clothing (custom made suits and shirts) and to be in style (lots of choices to select from). If you want great customer service go there. Ask for Julio who is an excellent associate and knows how to take care of what you are looking for. Definitely will come back to Moores to shop for my husband and male family members.
Actually, we were surprised. We don't usually shop in stores like this because of the impression of them being higher priced. But Moores had good selection, excellent service and really good prices! We'll be back.
Easy and quick suit rental for a wedding!
Awesome formal wear great professional service.
friendly staff, reasonable price
Great selections and service
Great selection. Far prices. Quick and easy
(Translated) Good service (Original) Bon service
Great location. Plenty of hand sanitiser. Large shop, easy to keep your covid distance. Great selection, even the sales racks have good discounts with an excellent variety. Staff are quick to greet, and happy to help.
I hauled my husband into Moore's in Langley to arrange a suit rental with just a month left before our son's wedding. J.P. was good enough to take care of us, even though we had not thought to make an appointment! J.P. was professional and friendly. My husband was concerned as he has gained some covid weight but J.P. was really good in sorting out the right stuff for him. We left feeling relieved and await the email for the fitting. Thank you Moore's and J.P.!
Great staff
Always great service
Vince was my main man! Hooked me up quick for a very nice suit!
Great place to shop staff are very helpful and not pushy I was told in advance of a sale and was delighted with the price. I would recommend this store to anyone looking for men's wear.
Very terrible, do not shop here. Went in looking for suits for a wedding party and was helped by a bigger lady with coloured hair. When I told her I wanted to purchase a suit for me and my 5 groomsmen, plus for the fathers, she scoffed and told me that I should rent because I couldn't afford to buy suits from Moores. She suggested I either rent or go to EPH Apparel for cheap suits. I was ready to spend about $8k on suits and shirts and ties but now I will go elsewhere.
Great place a great prices
Excellent customer service staff are knowledgable
We were in Kamloops for a 3 day convention and forgot dress shirts. We popped in and were greeted very quickly by Robert. We explained our dilemma and he told us about the current shirt sale, took measurements to be sure of size and showed us the selection of correct size. When we were paying we mentioned we had coupons at home, he checked the system and said that we could use them for the purchase. Thank you Robert for your excellent service and knowledge of your products!
Very good experience. Salesperson was very attentive but not pushy. Knowledgeable and provided some excellent suggestions. Would definitely shop there again. Product also good quality for a reasonable price.
I had a great experience with both Sal and Kevin, they were attentive and guided me through the whole process with great recommendations and options for the custom suits and shirts I purchased. Highly recommend and I will definitely be a repeat customer.
Super knowledgeable staff. Went in there, was helped promptly by a great saleslady who picked out an amazing looking blazer for me in about 20 seconds. The place is clean and immaculately organized, although the prices are steep they have weekly sales.
Not only does their staff an impeccable sense of style, they were also incredibly accommodating and polite. They made the whole process of getting my wedding tux in order an absolute breeze. I will only be using them in the future. If I could rate higher I would.
Be careful buying at this store. They told us the suit was a set and after alterations and we went to pay turns out they were separated so that upped the cost a couple of hundred dollars. Plus they seem to tell you anything to get a sale. Having gone to other men's shops I did not find the experience very good and most likely won't be back
Blonde guy working was more concerned with his female co-workers than assisting me. Waited 10 minutes for him to come back and check the fit on the custom suit. Finally I had to walk up to the front desk in my boxers to make a point. Essentially they try to sniff out money like another poster said, guy was a douche. I might go back in there today to tell them that.
excellent service and prices
The store was tidy and well stocked. There was a wide variety in my size. The sale items were clearly marked. I was approached by no less than three clerks while browsing.
Went too Moores in barrie on bayfield, I had called the previous evening to find out the cost of a suit,I spoke with a Young lady named Emily .. she was very polite sn helpful an told her I would be there in the morning with my husband and special needs son.. she said to come in 15 min early,the store will be quiet then.. we got there she let us in,got measured an was out the door in 15 minutes, I'm very thankful an grateful for this young lady ..Thank you Emily ????
Staff lied to us about tailoring costs
I've stopped into Moores twice in the past week or so, with drastically different experiences each time. The first time I went to purchase an outfit for an upcoming wedding and the staff was very helpful, polite, checked my measurements and made sure I had everything I needed. The second time I went back to get a vest to match my suit, and the employee I asked for help was rude, dismissive, and left me to find a vest on my own with minimal assistance as well as no interaction after that point. The vast difference in customer service was very noticeable, and disappointing, especially considering the cost of the clothing offered at Moores, I would expect better. I did end up buying a vest, and I am happy with my purchase, but not happy with the general treatment I received today.
Excellent customer service!. Was in need of a new suite for a funeral ,Ian was extremely helpful in making the whole shopping experience go smoothly and stress free. My new suite looks and feels amazing, These people are experts!. I would highly recommend Moore's to anyone looking for quality clothing at reasonable rates with that tailored fitted touch. Thanks again !!
I bought a suit that I didn't like after I brought it home. Even though it had been altered, they allowed me to return it for a refund. That is exceptional customer service, which I don't think I would have seen in many other places. This store has my business for life.
Great pricing and super friendly and helpful staff. Wish I could remember the young lady who helped us as she was fairly new and did a great job. Will be giving a positive survey for sure!
We went here as a bridal party in Sept. '13 to look at suit options for the wedding. It was without a doubt the worst customer service any of us had ever experienced. The sales associate helping us couldn't have been less helpful and was in fact downright rude. Since sharing our experience with family and friends, we have heard of other similar experiences at this store. Needless to say, none of us plan on returning any time soon.
Awesome service. Great customer service Quality clothes..
Our experience choosing the perfect grad suit was (almost) stress-free, thanks to Chrissie who walked us through every step and fitting. Her professionalism, caring and supportive attitude and warm smile put us at ease in unfamiliar territory. She was fantastic, the alterations were well done and the result was a very happy, stylish grad. Thank you so much for your help! We had a wonderful evening at grad.
Good buys and great service
Gregory was extremely helpful with advising a about sale items and making the whole experience enjoyable
The service here this evening was impeccable. I was in and out in under an hour with a complete suit ensemble ready for a wedding. Pick up for tailored suit in a cpl days. Can't ask for anything better with great value.
In and out Quickly with help.
Good selection at reasonable prices
Had a great experience at Moores recently, was helped by Paige and she really made my experience easy, quick and really pleasant. I didn’t know much about clothes and things so to have her help me throughout and throughly was amazing.
Had a fun and delightful suit shopping day and I thoroughly agree with an earlier customer's recommendation....ask for Paul, he was brilliant.
Nice clothes
Well where to begin... I went into Moores at uptown about 3 weeks ago in a friday to buy a suit for an upcoming wedding. The correct size was at a different store so they said they would ship it. They said it would arrive Monday. We asked if we needed to pay noe and were told no and that we would pay on pick up. I called monday and was actually talked down to and yelled at by the lady working. She gave me for about 5 minutes saying they were too busy to check if my suit had arrived, that they would call when it did and insisted that by phoning i was making things worse and not to call again. etc she assured me they would call When it arrived. I was actually shocked by the attitude.... So, i waited 3 more days and called again, spoke to a different person who was nicer but basically said once its shipped nothing can be done on their end. After another week and with the wedding being close at hand. I had the groom go in and speak with them. By this time the suit was nearly 2 weeks late and the wedding in 5 days time. They gave the groom the same run around but he insisted they at least check to see if the suit had been shipped... Shocker... It hadn't even been shipped!! So after weeks of moores making me feel like an idiot they had never even checked if my suit had been sent. Anyways the suit never showed up in time and I never got so much as an apology from moores. Absolutely ridiculous.... Pretentious all the way to the end without so much of a hey we messed up. Awful service. Would give zero stars.
Great line if men's wearhouse.staff are very helpful. Great deals
I got a custom suit for my Engagement that is upcoming in July 2021. The tailor, Prahlad S. Bali, and the Manager, Paul, went out of their to make sure the fit was perfect. Bali went above and beyond to make sure everything was perfect for my big day and I super happy with his work and the suit.
Great helpful staff and often have sales which can help build a wardrobe on a lean budget. In house tailor is quick.
Super great place to shop
This was the worst experience of my life, I have never been so ridiculed by a customer service industry. Me and my fiance went in there looking for my wedding suit, we went in there knowing what we wanted and from the second we got in there the lady that was "helping" us was the most unhelpful and tried telling us to leave and "come back when we know what we wanted". We then went on to tell them I had a couple guys coming on saturday because they live out of town and couldnt come during the week. The employees and proceeded to laugh at me and my fiance because "they were booked to the max" then didn't even really seem like they wanted our business at all. If you're interested in renting a suit i highly highly highly recommend NOT going to moores, unless you want to be treated like a second class citizen and laughed out of the store. Ps. My fiance nearly started crying in the store because of how rude they were being.
Awesome
Helpfull and knowledgeable sales associates
Great staff
Very good customer service. Lots of selection and good recommendations.
Terrible customer service. Was being helped and then she said she had to excuse herself to go help someone else
Great service very knowledgeable
Amazing service at the Uptown location. I live in the Westshore and always travel to the Uptown location because of the great service from Scott Simpson and the rest of the staff. I'm particular about the style and fit of my suits and Scott always goes the extra mile to ensure I'm happy.
We didn't have the best experience there.
Really excellent and friendly service without being overbearing. Super happy with the help we received.
Black Friday sales on now!
I do not like it
Ask for Kenneth and you'll receive 10/10 customer service.
Amazing help from the staff they are friendly and respectful ... I love shopping here
Do not rent suits here for a wedding I was measured for a tux the order came with the wrong size vest and then they ordered a new one took two days the day before the wedding and only had the vest ready and had to come back for the full suit the next day. Employees are unreliable and do not offer and help or guidance .
Hit or miss on who helps you in this store. If the person helping you is not helpfull i would come back another day or time.
Staff was grest and a large variety of men's suits and shirts. Very reasonable prices
Worst customer service in Barrie.
Ok. Professional and helpful.
I was at Moore's for two hours picking out ties. Matching colors is not my strong suit. Hayden was extremely helpful and didn't get impatient with me. He kept helping until we selected 9 ties that looked great with my new suits. Many of the ties Hayden showed me were ones I would never have considered on my own but they looked incredible when seen with the entire outfit. I am grateful for Hayden's strong work ethic and patience. Outstanding service Hayden. Thank you.
Not bad...good selection but if you order something they always loose it. Takes then quite a while to find things
No staff approached to help us prepare for our wedding. We waited 20 minutes at the counter as well as looking at the suits. Very poor customer service and not going to return. Entire wedding party will shop elsewhere.
Fantastic deals on a top coat and shoes but not my size left so they called and found the coat in London and the shoes elsewhere! They will be shipped free to the store. Great price, great quality and the staff were excellent in Chatham. Neal
Caring Customer service
The standard of Canadian haberdashery. Good quality and prices
Nice clothes. Local store friendly atmosphere
This moores location has completely changed all of its staff in the last three months. We are more than happy to look after any of your clothing and formalwear needs. We look forward to serving everyone with a level of world class customer service.
Went to Moore's to check our their tux rentals. Everyone working there looked at us but didn't acknowledge us in anyway. Needless to say, they will not be shopping there!\ There are tons of FB post about how crappy the service is,
Great service I bought clothes there 30 years ago and I still have them great quality I recently bought a shirt there $115 quality was vantastic
Daniel at the Appleby Line store was an exceptional guy who went out of his way to help us. Excellent customer service.. Great suits at a great price
One of the gentlemen came to help me and my boyfriend pick out a outfit for my grandmothers funeral. He kept saying he was sorry for my loss which meant a lot to me. He helped my boyfriend choose the right colour and also a tie. I couldn't be more happy with the customer service. Thank you ????
Great sales staff.
Love this place
These guys do nothing but show you the most expensive items that you don't want. As soon as you look at anything else, the salesmen essentially ignore you. I waited at the register for 5 minutes before being attended to. One employee stared at me while I was at the register and did nothing, remaining stoic the whole time and refusing to help. All Moores locations are the same trash.
(Translated) One of our best experiences in a store like this! The manager gave us great advice. (Original) Une de nos meilleures expériences dans un magasin de la sorte! La gérante nous a super bien conseillée.
Best service we experienced all day! Amazing staff they really know how to treat you. We went to the other moors in westshore and was disapointed in tge staff. Tried a few other stores and decided to give the moors at uptown a shot. This place by far was the most proffecional.
I would not recommend having your pants hemmed at Moore's. The first attempt had very obvious stitch marks and the second attempt wasn't much better. I'll have to fix them myself as the wedding is in three days.
Good selection excellent service
Good deals and helpful staff!
Worst service.
Was in there this past weekend with a bad taste in my mouth from the experience we had from our wedding in 2015 but the store has improved dramatically. The woman who helped me used to manage another store and is I think the reason for the turnaround. This was honestly the best experience I've had trying on clothes.
Great service. Ask for Sal. You will be well looked after.
Use to be a good place to shop but it is now just getting expensive.
Sean was extremely helpful in helping me to pick out what I needed. Overall, I saved $1200 thanks to his help. I would highly recommend Moores for your menswear needs.
It is a joy to step inside the store. Lots of men there to help u get what u want they are knowledgeable on the name brands they carry and within minutes u have what u came in for and more due to the sales going on everytime I go there always a sale and I always receive in the mail shortly after my shopping is done a gift certificate to use the next time I arrive there to shop.a will organized and colouringful array of clothing to choose from. I do not need to go anywhere else to get what I need for the men in my life.
I got a fantastic price on a men's car coat. Great service
Andrew at the Belleville location has been more than helpful to my Groom, my dad, father-in-law and our wedding party. The groomsmen had such a wonderful experience with Andrew as he was patient, informative and gave us all the guidance we needed in picking out the suits. They all ended up with custom suits and liners and then unfortunately Covid-19 came around and shut everything down. After months of being closed, Moore’s finally opened again and I was able to take my Dad in for his suit. Again we had dealt with Andrew. And yet again he offered us the best help, and amazing customer service. The belleville location has been so patient with our family and groomsmen as we have all been calling the store weekly for an update on when our suits were coming in, which were unfortunately held up due to the circumstances. I’m sorry if we were annoying calling all of the time, and we appreciate All of the help you gave us! If you ever need help getting a suit go and see Andrew, he will be sure to help you out! Thanks again! Gina Adams
Great experience
Joe goes above and beyond. I dont usually buy suits but if i ever need another im heading back here for sure!
Outstanding service from Sammi! She was incredibly knowledgeable, honest and a real focus on making everything perfect! Recommend her big time!
This place has been more than accommodating for my wedding. They are friendly and are willing to satisfy. They go above and beyond to ensure you get what you want. I appreciate everything they have and continue to do for me, to make my day the best it can be Moores is definitely the place to go! Prices are pretty reasonable as well. Highly recommended!
Oosi helped me find a perfect suit. The tailor was amazing.
Moores was AWESOME through our whole booking experience. They made my husband and myself feel right at home. Thank you to everyone that helped you guys are great. Chris and Kyle
Like
Mall
Overall good store and staff, but terrible management, clothing is already over priced and the name of the game is to up-sell the customer, which is okay, but dealing with management is a joke. I was convinced to buy a pair of shoes, but be careful they have zero tolerance for returning shoes, even you spend several thousand dollars at their store and you cant even wear them due to discomfort. In summary, this store management has no appreciation for the customer, all they see is the money in your pocket.
Little pricey but very nice selection .. the help in the store is great as well . I have purchased most of my suits here .
Worst customer service ever! When a customer calls to ask if the tux is in yet for a wedding that is very important to someone you do not tell them it will be in when it gets here!
Man's dress clothes headquarters. Need to look good for any event they will make it happen. Very friendly helpful staff couldn't Ask for better.
Great service - a recommended location for quality men's dress and semi casual clothes.
Very helpful staff at St.James locatuo
Bob is amazing. Great prices, knowledge and friendly staff.
No customer service skills whatsoever. To run a business u don't need just a pretty face..u need some skills
Fits me right off the rack. I got a new car coat. Excellent. At Moore's in Langley, BC, ask for Abe. Tell him Fred sent you.
Decent quality for the price.
Enjoyed shopping there, great employees, got someone to help us right away
Excellent Service and my Husband will look amazing!
amazing service. needed a suit for a new career opportunity and the staff were ready and willing to help
Fast and helpful service
Terrible staff, had to deal with about 8 different people and each one said the same thing"I haven't been here in a few days I have no idea what's going on"
Great suits and other stuff staff are friendly and helpful
Great customer service. Carol I believe. Top notch
Great deals and have tall sizes
Amazing customer experience and service. The manager Ben and a rep Rhys attended to us and were very professional. I would recommend this store if you are shopping in Grande Prairie.
Wide variety of clothing for men
Helpful staff and were very fast.
Decided to come here because my Dad bod didn't fit anything properly off the rack at the mall. Scott was very helpful and didn't push anything I didn't need. He recommended a few items based on my measurements, preference and what I needed the clothes for. Ended up getting a sports coat, shirt, and trousers for good deal. Not super cheap but good value compared to those fast fashion stores and expensive mens stores. Def recomend shopping here if you can relate.
Selection was limited. A lot of old man clothing. Older salesperson was annoying and creepy. Young salesperson didn't know much. He couldn't even fold a shirt.
Very organized ! I went in asking what I thought was going to be imposable and the ladies put together a combination that worked awesome!! Thank you so much Ashley!
The gentlemen in there are super helpful
Great selection and the staff is very professional and friendly.
My husband and I walked into this establishment and we had such a great experience! Specifically because of the help of Sal. We had an event that night and Sal was able to pick out a suit, shirt, accessories and shoes...fit my husband and get it altered within the short time we had. He understood what we were looking for and was able to fulfill what we expected in such short notice. I definately reccommend going to this location!! Everyone here is friendly and helpful, and Sal knows what he’s doing! My husband is going to become a regular now. Thanks Moores!
Clothes quality is very good, few of the sales persons are friendly. Actually one of the sales men at the Argentina branche gave me the feeling that he doesn't want to sell anything that day.
10/10 would spend my earnings again. Rawr xD
Great experience Curtis was very patient and helpful, he managed to help all four young men find their prom suits , everyone was very happy with their choices thanks to Curtis and Sal , professional team work.
We received help ordering our sons suit however the rest of our experience was displeasing. We were trying to order pocket squares and initially were told there were a select number left and they would try to get them in - no payment taken. We had not heard back over a week later so we went in and were helped by someone new who said not to worry it would be taken care of, no payment taken again. Fast forward another week, now down to less than two weeks to our wedding we called back again to find out the status. We were abruptly asked if we knew who we dealt with and if they were paid for, we stated two people and no, they never asked for any payment. This associate then stated the original girl would be in at 1:30 and she'd have her call us. 2:30, no phone call. We phone back, again, to be told they cannot get them. We would have come in an chosen different options or started looking elsewhere much sooner had this been appropriately dealt with and addressed. We felt we were passed around and no one really took ownership or accountability and now we are scrambling with 8 business days till our wedding.
Wonderful staff and a great selection of men's clothing! They even off tailoring services and not just for men's clothing. The tailor will work on women's and children's clothes, wedding gowns, prom dresses and bride's maid dresses also.
Good service very helpful. Fast turn around for alterations
Good
Very helpful staff ????
You go in and they want you to buy right away
Had a wonderful experience with the sales staff. Great Sale prices, great fit. Natalie was knowledgeable and great to work with. Very happy with the blazer, pants and all the accessories.
Ordered 5 rental tux's this wedding season and recieved a $400 shopping spree as their promo. There are some conditions, no sale items (which LOTS of their stuff is on sale) and it has to be used in all one transaction. Still, its an amazing deal. My husband got 4 pairs of nice pants and a tie with the spree coupon and went ahead and purchased 3 dress shirts for their deal of $125. One regular being approx $99. There was a tiny hiccup with our rentals as we ordered vests with matching bowties and the wrong bowtie came in for my husband. When we did the fitting i was a nervous it wouldnt have time to be sent away and replaced before our big day. Thankfully the sales associate reassured us it would be and fixed it by the next day. I wish i remembered his name because he was great! He even went the lengths to pull out all 5 rentals and open them all up to show there were no other miscommunications. Really impressed all around.
5 star service. Very accommodating and helpful. Large selection too.
They need to change there developer as there website offers nothing
Every time I've walked in, absolutely nothing but kindness. Reasonable prices, however they have sales quite often for a bonus. Highly recommend.
Great staff helpful and friendly
I subscribed to an email list to receive a 40% off coupon on my next purchase. The coupon stated 40% off all new purchases excluding value items, clearance, and shoes. I went into Moore's to purchase suits for my wedding party. I was told that the coupon only applied to dress shirts and ties. Because of this, I purchased my suits elsewhere and will not return to Moore's, a store that thrives on false advertising and ambiguous coupons.
Good price
Just bought my wedding suit from here. Great service from the staff - Liam and Lawrence. They picked out a suit and ensured it was tailored perfectly!
Wow! Exceptional helpful service. Ryan sure knows how to coordinate. We needed lots of help to outfit my husband for our daughters wedding next month and he generously provided expert advice. My husband left the store feeling very happy with the purchase of a suit, shirt and tie! Thank you Moores!
staff is ignorant
Great
Great help finding what I want.
$500 suit. Never put the pants through a washing machine or dryer, always hand done. Seem ripped open within a month. Took them in, staff said it was my fault and nothing could be done. Didn’t offer any solutions. Go somewhere else.
Fantastic service
Very disappointed with this store. I recently had a wedding and this store has been nothing but a nightmare, after 3 atrempts to try on a suit (even with a appointment) We custom ordered a suit and they told us they would call when it arrived and only had a certain amount of time to pick it up & they never called. Our groomsmen used rentals and we got 3 suit rentaks and one hadn't arrived as early as the rest. So we contacted them multiple times and the girl i dealt with was very rude and told us she would find us something close but it won't he exact, I don't know what bride would he okay with 2 days from their wedding. I would never recommend this place to anyone. The manager was great but the other staff seems to have very poor attitude and customer service skills for specializing in wedding/ grads they really need to step up their game.
Couldn't believe how little I paid for a sport jacket, 2 beautiful shirts and their friendly attitude and some comedy checking everything out
Great service
Special shout out to Susanna the store manager. I was in there yesterday and was in and out within 20 minutes. Amazing attitude and so knowledgeable!
Been my go to for the last 10 years. Staff are always friendly, knowledgeable, and intelligent. Adrian always recognizes me when I come in, and acknowledges my loyalty over the years by providing exceptional service and always reminds me of the deals going on that week.
Sal helped me and was professional throughout the process, i would recommend him and this location to anyone looking for a good suit.
(Translated) Personalized service, great and lots of choice. Heartwarming welcome (Original) Service personnalisé, grand et beaucoup de choix. Accueil chaleureux
Got the suit for my wedding here, dealt with nothing but amazing people always in touch and always trying to help, I’ve never bought a suit before so maybe it being my first time was hard to actually tell but everything looked amazing was easy to deal with and I had one custom made for me no hassles at all everything on time even early, and if I ever need another I will be going back here for sure :)
I came here to get a Tux rental for myself and my groomsmen, the fitting and choosing of the suit was a fantastic experience. My fiancée and I booked an appointment and the 2 gentlemen who helped us did an amazing job from the second we walked in the door. They were extremely knowledgeable and had me set up in no time as well as had everything ready so my groomsmen could come in and get fit at their leisure. They were also friendly and easy to deal with which made the experience that much better. They earned my business going forward. I wish I could remember their names! I'm bad for that. Anyways. Go to Moore's.
I swear to my lord and savior I might die from dehydration if I don't get served in the next hour. Jesus Henry.
Horrible Service, nobody noticed us and when we asked for assistance they made us feel like we were a burden. Renting experience was horrible, by far the worst location to go to.
Great staff . Paul is terrific .
The staff here don't care about your business. I was told that they only had 1 jacket my size in the entire store. I wear a very common size...
Great service! Ordered my Tux and groomsman suites in the summer through them and buy my work clothes there. Have never had a bad experience and will continue to go!
Decently priced clothes are picked over and a lot of stock on hand is unusually large or small. Staff constantly follows you around and checks up on you, hard to feel comfortable when browsing. Although the staff is very helpful when you need help. Non sale items are priced extremely high with low quality compared to other stores.
Nicr
These guys are awesome. I am not comfortable in these settings but all of the sales staff have always gone above and beyond to put me at ease and make sure I buy items that are right for me. Can't say enough good things about this place.
I only go to George Richard's out in the Langford area. So I guess this recommendation is for them. Sorry Moore's. ????
My last two visits to Moore's have been very negative. My last visit I had the unfortunate pleasure of being assisted by Brad (his call name is BJH35). He was the most unprofessional customer service experience I have ever encountered. He was very rude and it felt like I was annoying him. I had rented some suits for a wedding the past weekend and I was a day late. I understand that there is policies and procedures for a reason. At the end of the day the primary objective it to keep customers. The time before, I was purchasing two pairs of pants and was quoted $60.00 per pair. When I went up to the register they were priced at $99.99 and they would not honor the price of $60.00 that was quoted. I needed the pants so I ended up buying them anyways. At this time I do not remember the employee who assisted me. I talked to the Manager Gregory and he offered to put a credit on my account. This has never happened. I have been s a loyal guest to Moore's for the past 6 years and I have spent lots of money there. I need a couple of new suits every year and I have always gone right to Moore's. This past experience, I will not be shopping at Moore's and I will be sharing this with my family and friends. The lack of empathy is extremely discouraging.
Walked in for a suit and 15 min later I had purchased a suit alteration were done and out the door very happy with the service from staff .
Great place to rent/ buy suits for weddings etc
Great experience. Was planning a wedding looking to buy suits. Found a great deal for the whole wedding party.
Very helpful, kind, knowledgeable, and polite staff made for an easy and painless experience. Thank you.
Offers a 50% military discount on all regular priced items and 30% on shoes. As far as I know this is the only location to do this
Very very happy with the service by all, but especially Natalie ! She made our wedding day!! Very happy we purchased our suit here !!!
Great experience buying outfits at the store in Chatham Megan made buying an outfit an experience rather than a chore Thank you!,
Was looking for a tuxedo rental for my graduation, the tux rental girl helping me seemed as if she did not care the slightest bit. They told me not to rent because they will not fit it to me, and it will look baggy and bad? Awful experience. The only reason I'm giving a star is because of Mario. He gave me a good deal on purchasing a suit. I will not be back to Moores.
The salesman I had put me right at ease and helped me quickly. He was very friendly and easy to talk to. The close are not cheap but you pay a bit more for good quality and service.
I had a good shopping experience with Corey McPhee here at Moores. I told him I needed a suit in 2 weeks and he made the service as efficient as possible. He told me what I needed to get succinctly and gave me good recommendations on where the suit would need alterations going forward. There was almost no "upselling" and the recommendations he made took my best interests into consideration. Thank you Corey and I look forward to finishing the transaction together.
I had a great experience at this store! Elizabeth was awesome, friendly and really knowledgeable and helped me pick up some really good deals/options for me considering I gave her such a short time frame.. Much recommended!
Excellent service and friendly staff
Good place to look for suits
Excellent service and a great selection. Thank you Liam for all your help.
Excellent sales people very helpful.
Param and Stephen are your customer service experts! I explained to them what I needed, they took care of me. I was in and out of the store in 40 minutes. Thanks guys.
Good selection of suits, reasonable prices, good service and convenient location.
I went in for a quick purchase for a funeral. J.P. was extremely attentive and helped me fina a suit well within my budget. He arranged to have the pants altered and all ready to go within a couple hours. It was an excellent experience!
Had the worst experience. Walked into the store and saw three employees sitting in on the back desk, one of which had his feet on the desk. When I told the staff member that our wedding was 2 years away still she slightly giggled and looked to not take me seriously. Did not ask what we were looking for and when my fiancé finally tried on a pair of pants, two employees stood there staring at us. Didn’t offer any help to either of us. When we were finished, we walked over to the suspenders and both employees still continued to stare while talking amongst themselves. I don’t ask for a lot, but when I plan on purchasing atleast 4 suits from a company I expect a little help. As a manager myself, this would be unacceptable in my place of work.
My review is low only because of the service I received - the suits were fine and the price was fine. We went in and chose our suits, ties, etc. (the person who helped with this was great). A few weeks later, I called to confirm some of the groomsmen's pick up locations (I am the bride). The person I spoke with confirmed the color of our ties and they were not what we had ordered (they were the wrong colour). I asked her to change them and she refused, saying my husband had chosen those (he hadn't) and that we were probably just not communicating about it and I'd want to change them back later. I called a second time and the person I spoke with said they changed them in the system. I called a third time to confirm and the person said they still had not been changed and were still listed as the wrong color. Again, I was assured this person would change it (they didn't). All three times I expressed that I wanted a certain colour of ties and not a single person changed the order. When our groomsmen went to pick up the suits, they were all given two ties (one black, one grey) and they were ALL told "the bride and groom kept disagreeing on the ties so we've given you one of each). At no time did my husband call and change the color of the ties. It was extremely upsetting and embarrassing to have all the groomsmen told (the day before the wedding) that we had been fighting over the color of the ties and couldn't agree on this one thing - not only was this not true (and the error was on their part) but it was completely inappropriate to say. Additionally, when my husband returned his suit the day after the wedding, the sales lady said "oh, i heard the bride had a bit too much fun last night" - again completely inappropriate and unprofessional. I will not use their services again due to the inappropriate and unprofessional treatment of a few staff members and i do not recommend that anyone else use them either.
Only good if your looking for plain suits
Find the right person to help you. They are all good but some are really really good
Picked up a nice sweater love there service.
Our experience picking out a suit for my brother was exceptional. Mark gaged our price point, gave us a great selection of suits to choose from and did not pressure us into anything we were not interested in. He gave us space while we tried on suits but was available to answer all our questions. A huge thank you to Mark and staff for an enjoyable experience!
Recently visited this Nanaimo Moore's store to purchase some dress shirts/pants/shoes. Terry provided excellent service and helped me match everything so I looked great! She was professional, courteous and spent over an hour with me making sure all my purchases would be hemmed correctly for a perfect fit. Rare to get great service like this. I will be back.
Arguably the best men's clothing chain for quality and service!
I never wear a suite if I can help it. These guys made it easy
Very friendly and professional
Patient and helpful staff.
Salesman Dan was incredible! He made us feel so comfortable and took his time showing us options. We ended up buying a suit, shoes, belt, shirt and tie! We have never had such great service! Thank you again!!
Excellent customer service, particularly from Laurence and Paige.
Excellent service! Shop here for all my interview/event needs. Each time the salesperson finds the perfect combo.
By far one of the best places to go to get suited up. Didnt catch his name but the gentleman who helped me was a complete pro. Picked out perfect fitting shirt, recommended shoes for me which also fit perfect first try! Great experience would recommend
Great selection, fantastic staff, explaned what i needed for a funeral and even hemmed pants up while i waited. Great place. Allways go there
Great staff made the experience.
Nice selection for men's suits and good price
Where to begin. The suits are quality and the expertise and service of some staff are adept while the professionalism/organization and in-house communication leaves a lot to improve on. We came a month early to prep for an upcoming wedding and after a while was serve by a woman who was short with us while ordering the matching pants to go with a jacket she suggested. We came in to the empty store with smiles and left discontent. We came in a week later when they called us in for the jacket and pants, but they have now lost our order. We understand they are busy, so we wait, but they then forget about us for about 40 minutes. The most capable fellow there (please give that man a raise) thankfully gives good advice on the jacket being too small for me (the jacket the previous employee suggested), but eventually confirm our order is sent out for the jacket my size. We come back the third time and they have once again misplaced our order and I have to go dig out my own jacket which has been hung on the display coat rack. The same lady that helped us the first time finds a button up for me and shares that we were lucky to have it since that size is the quickest to go. I'm a bit frustrated now, so we share that we were lucky to have found the pieces of the suit ourself since its been lost so many times. We explained the wedding was coming up quick. She deadpan offers that they have been having ordering shortages. This was not an ordering shortage issue. This was a back of house issue and organization issue. We would've let it all go if she had been cordial the first time or even this time, or just took some ownership for their establishment having some issues in the back of house, but there was just nothing, just a wide eyed stare back at us. We paid for our purchase and thanked her for the help today and headed out. People say Moores is quality and when you throw down hundreds of dollars you'd sure like their service to match. At this point we don't have enough time to go somewhere else and just hope that they don't forget or lose our alteration order before the wedding. ????????
In for tuxedo fitting and rental. The 2 lady's where very helpful and quick . Definitely will go back.
Customer service was the best! Friendly, efficient staff going above and beyond.
I went to the Cornwall location for my wedding and the staff were 0 help because they were to busy on their phones.
(Translated) I am very satisfied with the cervice (Original) Je suis très satisfait du cervice
This place is great.
See Joe. Good help stayed late for me
Bill was fantastic
It’s a shame attitude and dry answers within two minutes of walking in the store from brigette. The manager. Rest of staff very nice.
Visited this location here today with my boyfriend to find him a new suit for an important job interview and we didn't really have any idea of what we wanted. Mr.K absolutely made our day. He was very friendly, helpful and approachable from the very beginning and gave us amazing advice with his 20+ years of experience. Mr.K helped us pick the perfect suit and we got everything we needed! Highly highly HIGHLY recommend coming here if you need a suit for any occasion.
Always pleasant!
Fantastic sale, great options, and Angel did a fantastic job fitting my better half in his new outfit!
Staff are always helpful and motivated.
Me and my dad visited this location first time yesterday. Mr. Joel (Store Manager) warmly welcomed us and he helped us. The whole staff was nice and helpful I Will definitely go there again.
Sales person was most helpful and very polite. Was a pleasure to do business.
Great store, very good customer service, wonderful ladies.
Awful customer service!!!! Will NEVER go back to this location. Manager is rude and grouchy. Very unorganized.
They had what I needed
Had an excellent experience at this location. I had phoned in regarding a product check and Noor was very helpful in answering all my questions, going above and beyond to suggest other options that worked better in the long run. Her great service continued in store when I walked in later that day! Thanks for all your help, Noor!
Though the sales are good, I was disappointed with the limited sizes.
I had a good sales person but the prices sure jumped since the last time I was there
I was very disappointed with my fiancee's service for his small wedding party. I would recommend if you want to feel any type of important, not have young girls preening in the mirrors or any type of acual service to go elsewhere. My fiancee was show no suit styles no shoes styles nothing they brought out separate peices for them to try on so only my son was brought out a complete suit the GROOM didnt even see himself in the complete suit. They got 4 or 5 IMPROTANT measurements wrong but that's what happens when you have vain girls not caring about anyone else taking measurements. My now husband said they treated his 4 person party like they were not worth the time and it showed when the tuxes showed up ill fitting with a family member ending up making adjustments with the shirt necks because we are not paying a extra 70 dollars for 4 shirt button extenders because the so called employees couldnt measure them correctly. I was crushed because my dress experience was just amazing and for the grooms to just be dismissed on the only really important thing they get to do .... My parents dealt with a manager for my father suit and didnt have such a bad experience even though his measurements was wrong to and he returned for it to be corrected.
They are great here. They helped us with measurements and selecting tuxes for our wedding in Florida through thier partners in the US. Men's wearhouse. It was a bit confusing at first, but everything worked out great.
I have never really hand any issues here, the staff has always been really nice and helpful, when I have needed them, and allowed me to look around when I didn't. Have always found something that works for me, and even the rental suits for weddings have been great. They also have some good sales and offers throughout the year.
Riley helped me select some dressy clothes I needed for a family event. He was very helpful and not pushy. Gave me time to decide on options, was tactful in suggesting different pieces to try on. Highly recommended.
Great products
They have amazing customer service and I bought a good prom suit with my budget. I would recommend you to visit them.
Great customer service
Rented suits for a wedding in Victoria, all the suits were promised to be shipped to Victoria. The grooms suit was sent to the Saskatoon store instead of the promised destination. After this mix up we were promised that everything would be what we wanted and computers were double checked to make sure. When we went to pay over the phone the process took 25 min to take a credit card number and process payment. We finally made it to Victoria and we’re ready to pick up the suits, the best man and groom had white shirts and the rest of them had ivory. The employees tried to convince us that it’s normal to have different colour shirts. The store manager had to step in and give us all matching white shirts. The original fitting that was done in Saskatoon was terrible. They only had one shirt and pants that were the same size for 4 guys to try on, (we were all very similar in size.) The measurement were wrong, one mans shirt collar was way too tight. The employees were rude and there are attitudes reflected the kind of service that we received. Very disappointed for how easy a measuring and fitting should be. I don’t understand how there can be so many mix ups when it’s all done on computer and everyone is getting exactly the same suit. I will never be buying or renting from Moore’s again!!
Would give a zero rating if I could. Terrible experience. Purchased a suit for my son's grad, was told it was buy one get one free. Paid the full amount up front thinking I purchased two suits as promised. The next day got a call to come back to the store as one of the suits we picked was not offered in the special. When we arrived at the store, still thinking I bought two suits, the manager spoke to us and said we in fact did not qualify for the buy one get one free and said I would need to pay an extra $380 for the second suit after paying $700 the day before. So I cancelled the order as they did not keep their original promise at time of purchase. And of course.....delay in receiving my money back. Will not waste my time returning or reommending this store. Glad we purchsed a suit elsewhere for half the price. The floor staff were very nice. Clearly the manager is not trained in customer service.
Great service and selection.
Great staff ???? great clothes ????
Great prices for quality suits when there is a good sale. Could be more organized with tailoring pick up appointments as it took awhile for the staff to find our items. Friendly staff that can be somewhat pushy however they are helpful as long as you're decisive with what you want.
Customer service was outstanding, the employees at this store were amazing and very professional. I will definitely come back. I recommend this place!
Five stars for Moore’s Medicine Hat and the young man, Zac, that helped us during our Christmas gift-buying visit. Extremely helpful. A very friendly, impressive young man. I encourage others to shop in this store.
Fantastic experience!! Went to moores to get custom suits for my wedding party of 6 and Duane Zeelenberg went above and beyond for us from start to finish. He was incredibly knowledgeable, professional, and personable. Our suits fit like a glove and he took the time to make sure everything was top notch. Living in a more remote area I had to commute 2 hrs in and he always accommodated my schedule and was incredibly organized. He is re-locating to the cambridge store which is unfortunate but I will have no hesitation to make the extra drive to go see Duane the next time I need a suit. Hands down best customer service! If you need anything dress clothes related do yourself a favour and go to Duane at Moores Guelph or Cambridge. Thanks for making this experience super easy and stress free Duane!
Awesome service! I was in a time crunch with an upcoming wedding, but Zach, a sales consultant at Moores, came through for me big time! Quick and helpful - I was in and out in 30 mins and completely satisfied with the awesome service!
I spent some good money on pants here. They started to pill after less than 1 month. The whole store has a strange feel to it. Also I got stung by the extra charge to hem my pants. This service is normally included for pants that are left un hemmed by the manufacturer. I would not by anything from here again.
always has my size, saved me for a staff party.
Very helpfull staff , highly recommend
Great Service. Good deals
Took hours to order a suit with a party. Second time the jacket they ordered in was too large. Third time, there was some some hair and lint on my pants of the suit when I picked it up. For the price, I expected a bit more quality.
Great customer service. A lot of variety to choose from. Fast service for alterations.
Friendly and attentive staff were very helpful
Very rude. Was not helpful with my wedding party at all do not recommend. Very poor customer service.
Very helpful staff. Competitive prices
I went in wanting to get my suit tailored, but ended up buying a new suit because I gained too much weight for a tailoring. The suit salesman was very professional. I fell in love with the first suit he picked out for me. The suit complemented my features extremely well, the cut was slimming, and the fabric soft to the touch and non restricting. If you are in need of suit advice I'd recommend this Moore's.
Adrian is the man to talk to for anything you need! Showed up late to the store. He helped us get fitted and stayed past closing to finish our purchase. Highly recommendation!
First time customer. So far, very pleased.
We did our wedding suit rentals here- Absolutely excellent customer service. Everyone was very helpful. 10/10 would recommend to others.
Matt helped me find exactly what i needed for a wedding I was attending. Great service and great selection. Will definitely be returning!
This is probably the worst moore's location by far. The service is horrible, the manager who comes to "help" pick the suit is beyond useless. He shows a couple then stops, refuses to alter anything, and pretty much wants us out of the store. This place is 2 minutes from my house but I will not return until the management here is changed. For an alternative I recommend the moore's on dundas, great customer service, the manager and staff are extremely helpful and stick with you to the end, showing you as many suits, shirts etc as you want to see.
Absolutely dissatisfied. Customer service is lacking, inexperience sizing an individual for proper fit. 4 days before event....so disappointing. Save your time go somewhere better
Great help. Thank you.
Another fellow and his wife were the only customers in the store. Five staff walking the floor, not one approached us to help. He walked out along with me and said “ never again, guess our money is no good here “. Deplorable service for two fellows who were looking for new suits.
Awesome customer service and a great knowledgeable staff
Staff was always walking around helping people.
Excellent customer service. Happy with the quality of clothing.
Had some great help sorting out my self and the groomsmen, fast, knowledgeable service with a smile, thanks Reece! (Sorry if I misspelled that).
Great service. They had some decent deals that we were able to combine that made the slightly higher prices decent. Was able to easily coordinate wedding suits for groomsmen across provinces
Amazing service from Abe every time! He is very knowledgeable and makes you feel like family. Will definitely return to this location.
Staff was not that great in serving all people equally, even though they have the best collection in town.
Very good experience shopping here for a suit. Very good selection of stuff as well. Ask for biker (sp?) and he'll make sure you're taken care of.
Really great place, staff are friendly and very good at their jobs. Sometimes you have to wait for service depending on how busy they are but it's worth your patience. I'll be honest and say that a few times I've found staff a bit patronising towards women and, I overheard an unprofessional conversation that should not have taken place on the showroom floor with customers around. Otherwise, good quality, excellent selection for a range of fits and builds, and in general the service is very good.
Terrible experience! We were looking for a suit last minute and something inexpensive. The sales associate did not seem interested in helping us as soon as we said we weren't looking to spend a lot.
Recently got married and had Moores do our tuxes. I live in Ottawa, and groomsmen all got fitted in Alberta, with pickup in Kamloops. Everything showed up a mess, not one tux was properly tailored. We came to pick them up the day before (our bad), and discovered all the issues. At first I thought this was terrible, but Khyler at the Kamloops location swooped in and saved our tuxes. He refitted us all, expedited some new tailoring, and had our tuxes ready that night. He single handedly turned this from a single star to a fiver. Overall I might not suggest Moores, but if you do go that route, make sure you ask for Khyler, he’s a five star kind of guy. Thanks Khyler!
Terrible staff. I walked around the store for a solid 10 minutes and not once was I greeted or helped. I asked one of the workers (an older gentleman) a simple question and he answered it in a very rude tone like I was an idiot or something.
Being a Covid bride trying to deal with the clothing shortages due to the virus, was difficult. Not to mention sizing was hard to come by. Moores carries inclusive brands for all shapes and sizes. The real win was working with Liz. She is so helpful and honest. She worked with us to find the perfect look for our wedding. Loved her vibe, education and her work ethic. Thank you Liz for calming down this COVID bride.
I have had a poor past experience with this store several moths ago. As a result I took my business to the St Vital location where I have had excellent service from the store Manager Jim. In spite of my past poor experience at the Ness location, I thought I would give them the benefit of the doubt and I stopped in to purchase a new suit as I was in the area. I was greeted promptly by Chrissy, and selected a new Suit. The only issue was that it was not in stock and was going to be ordered from another location. I was required to pay for and take with me an inappropriate size while I awaited the arrival of the correct size. This I found strange , however this was explained as their policy. It was Sunday , and was advised that the suit would arrive by Wednesday. Well now the fun begins. No call from store Wednesday , I called and left a message again on Thursday , no call back, finally on Friday morning I spoke to Chrissy and she said that she was too busy to order it Sunday , however it was ordered and would arrive Today( Friday) . She was to call me and advise when it arrived . Friday came and went with no call. On Saturday I called and spoke with the store manager , Myron Burdeniuk. I explained my situation. He assured me that he would personally look after this. It was strange that I was required to take the wrong size suit as this was not their policy and he would order in a back up which should arrive latest Tuesday ( now 10 days!) he would be calling me by end of day Tuesday without fail. No call. I went into the store Wednesday evening after waiting an additional day for a call, and returned the suit they made me take. Chrissy was there, she offered no apology and simply refunded my money and walked away. So I guess the problem in this store stems form its leadership. I also took the time to contact Moores corporate customer service and have yet to receive any reply. So much for customer service. I guess the old adage , first time shame on you , second time shame on me . So much for second chances.
Came into Moore’s with my husband and was helped by Hanna. We were looking for a nice suit to attend a formal event. Hanna was amazing! She was up to date with all the latest styles and fitted my husband for his suit. She went above and beyond. Excellent customer service. We will definitely be coming back. Thank you Hanna and to all of the Moore Staff!
Amazing service. Karim went above and beyond for us. Will definitely be back due to Karim's exceptional customer service.
Staff friendly, helpful and knowledgeable of inventory.
Friendly staff, very helpful, and courteous. The wait time to talk to someone was a little long. Possibly short staffed??? Lots of selections, tailoring in-store. I would recommend them.
Good place to shop for men's wear. Good staff on hand.
I give them a zero for customer service. Went into the store this evening and showed interest in some shirts and misc items. 4 or 5 employees ignored me for 45 min. A guy comes in that looks like he has money and the manager zoomed to him within minutes of him entering. Never going to this business again .
(Translated) the service is very good and the advice is very professional. The price goes up VERY quickly. Moores, however, remains a good store for men. (Original) le service est très bon et les conseils sont très professionnels. Le prix monte toutefois TRÈS rapidement. Moores reste toutefois un bon magasin pour hommes.
The slowest possible service. I can’t begin to describe the amount of wasted time I spent getting measured for pants for a wedding party. 3 hours to take 3 guys waist measurement, input into the system and pay. Please please please go somewhere else to get dress clothes.
Worst service ever. They don't know what they are talking about. Went to a different Moores, worth the drive to go anywhere else.
Dale is great salesman. He knows his stuff and helped me big time. Watch out tho....I came with budget of $400 and eventually spent $ 700. ☺
Me and my friends went in the store and the employees showed displeasure. After we left they stared down our car and refused to help. They ba d bosses and are mean to the employees
Wonderful customer service. Ian was incredibly helpful.
Deeelitious
Enjoyed going somewhere to find some nice clothes to wear, and that fit great. I'll go again to find some more to wear.
Staff was helpful. A little pricey but overall a lot cheaper than any of the other suit stores
I would never recommend Grande Prairie Moores to anyone that likes to be treated with respect and likes getting their wedding tuxes fitted and ordered the WORST experience I e ever had with a rental/clothing store if there was 0 stars that's what they would get!
Excellent staff willing to show you a ton of possiblities.
My husband and I went in looking for a suit. We were greeted by Ryerson. Great guy very helpful. Great serve for sure!!
Terrible. Got a suit from the "professionals" for a wedding I was in, they measured and i tried on the "tester suit" and everything was great. When I got the pants for the wedding, they were size 46 waist.. I could almost take 2 steps before the pant leg moved. TERRIBLE
Good selection,quality service.
I like this place. professional and even though I purposely under dressed. they have me great service and got what I wanted.
They are so aggressive it's uncomfortable. I experienced this the last time I visited as well, so I know it's not an isolated incident. I usually shop at Tip Top or The Bay... both have superior customer service. I won't go back to Moores again: pushy commission sales rep who showed me what they wanted (yes, you guessed it a higher priced suit after I specifically said I wanted to spend less) and then they only offered to give me a deal when I was leaving... so sad.
Ok Staff
I bought my son a pair of jeans, he said they were the best jeans he has had in a long time. Christmas is around the corner. I will definitely go a pick up a few items for him and my husband.
Charlotte was a great help.
Great customer service and amazing staff
Too complicated web site.
High quality clothing for men great service
Very helpful. I look forward to getting a couple custom suits from them.
Best customer service I have ever seen at a store
I went to Moores' to get an update for an unexpected formal event. Maria B. was quick to greet me, she showed me a variety of options to choose from for my specific size/body shape. Maria is highly recommended if you want good service, and want to look respectable for any situation. Thanks Moores'.
Manager was great! Place was rocking but did well!
Excellent and comfortable experience! Being a Jean's guy had no clue about suits. Gord Thomas was awesome in showing me many suits. Let me pick and didn't pressure me. Gord knows his stuff. Thanks again Gord! I'll be back for that Jacob suit. Recommend all men visit Moores and see Gord. When I left Gord had me feeling great about myself and confident. It's worth the drive to Moores.
Big shout out to Kiran for making our shopping experience most excellent. He definitely deserves recognition for his exceptional customer service skills. I will recommend him personally to everyone I know shopping for men's wear at Uptown.
The first time I was àt the store, the staff was amazing. When I returned 2 pairs of Dockers to get a shorter length for my son, they promised to call me but I kept the pants. After 2 weeks, I called back and got the answèr that inventorying was ongoing still. They never have called me after 2 months. I likely won't be returning to the store.
Always courteous staff when purchasing suits or casual wear. Hit or miss on tux rentals depending on location. Burnaby store was a positive.
Great customer service!
I have been in 4 wedding parties, including my own, that have rented suits from the Brantford location on Lynden road in the past few years. They have messed up at least two items on every occasion. Find somewhere else to get your suit rentals from if at all possible.
Always friendly, helpful and professional
Custom suits for a reasonable price.. very attentive and knowledgeable. Suit end of the day fit really nicely
initial service was excellent. However there attention for detail was lacking. I had to return my suit for alteration after they forgot to unstitch the pockets. Didn't recieve an apology or promotion. Very disappointed!
Great service here, was well taken care of
I went to Moore's yesterday and I had the best experience with Tammy. She was super helpful in making recommendations and my wife was very impressed with her suggestions. I have been shopping at Moore's for years but this was my best experience thus far.
Great variety of styles to choose from!
Great customer service. Very helpful especially when trying to organize rental suits for weddings. Quality is top notch.
Great place with great staff
Hardly any variety in small sizes
Awesome service
Great service despite tight for time. My nephew had sprinted out of regular suit size just before his grade 8 grad day...with 2 days to go. So i took him to Moores and we had him fitted to a tux... My nephew enjoyed being spoiled. He's rarely had anything but 2nd hand clothes ...so i thought this would be an awesome grad treat! He picked out all items ..from shoes to the puff and cufflinks.. On grad day he was beaming! Moores helped us in the pinch of time. And my nephew won some outstanding awards too that shone with the tux he was in.
They make it easy. Took no time at all to find the right suit. Prices are reasonable and very good service.
Friendly and helpful staff. Made sure we knew about all the sales to save as much money as possible.
Worst place ever to get suits ordered for a wedding! When we first went in we got told the suits would be in 2 weeks before the wedding, 2 weeks came and no phone call, so we called to check then the second person we spoke to told us they would be in 1 week before. 1 week before and no phone call again, so we call again and the third person we talked to (I think the manager) said no they always come in on the Tuesday before the event. Wish we were told that at the very beginning! Very frustrating.
Service wad a little slow, good shopping, some good prices, good products
Ryerson at Kelsey Drive was incredible. Immediately received service and a measurement was taken. I was shown the best suits for me based on the lifestyle and taste questions Ryerson asked. Together, we found the perfect suit and the accessories to match. Ryerson helped me find a tailored solution to my sizing, and reassured me on how great I looked. Ryerson hemmed my pants while passing me over to Lesleh, who picked out the best shirts to fit my style and color selection. Lesleh make the experience seamless as the color selections were spot on, resulting in me picking from the pool she had selected. Ryerson was prompt with the alteration and made it back in record time, and we finished the transaction. Ryerson made sure to show me the perfect shoes to accompany my suit, and I am beyond impressed with the result. I will definitely be back to the Kelsey Drive location and wholeheartedly reccomend both Ryerson and Lesleh, they were an absolute treat to deal with and are masters of their field.
I recently had my wedding and myself and 6 groomsman rented suits form Moore's in Sydney NS. The experience was absolutely dreadful. Several suits were altered incorrectly, one groomsman was missing a vest, one a jacket. They tried to charge a groomsman to ship the vest separately. Yes we were given a discount for all the mistakes but I recommend nobody rent their suits from here for any important occasion.