Reviews of Fantasy Costumes & Actionwear Ltd (Costumes)

Mudders Wash

June is a very kind lady. She cares about her company and we appreciate her business.

Holly Ruddick

Always helpful and pleasant. Great selection and frequently there's discounts. Even full price items are competitively priced.

Chelsea Crossland

Great customer service and had everything on our list in stock!

Baileigh Damant

Absolutely amazing!!! They knew what they were doing and helped me find what I was looking for!!!! Overall it's a really great store!!!!

Candice Ryan

This was a great time, they employees were wonderful and they had all the supplies we needed. Will return.

Les Berry

Great selection, wish prices were a little more reasonable

Chantel Sommerfeld

As a first time tap parent, I came here for my daughters shoes. I waited in line for over half an hour for my turn to have a sales lady help me. It was busy and I was totally fine waiting like everyone else. I showed her my request from the dance instructor for tap shoes, she compared it to their book of dance studios and then went to the back to grab sizes. She tried them on my daughter and found the right size. I paid and left. 3 dance classes in and I am told she has the wrong shoes. THEY ARE CHARACTER SHOES, not even tap shoes. Called the store to see what they could do or if they had any suggestions. The employee I spoke to was very nice and took down my info to speak to the owner and call me back. The owner can’t do anything (even though the shoes are basically brand new) and couldn’t even call and speak to me herself. This was an opportunity to gain a life long customer or a life long boycott. I will never be back and I really encourage any newbies to know exactly what you need. Don’t trust the specialized store knows any more than you do. Lesson learned

la petite Jaunefleur

Always very helpful and well stocked

Brandi Durante

Some of the rented costumes are a Little outdated but they have awesome Star Wars costumes !!!! They have a good selection to buy and the customer service is really good !!

Chris

This isn't a costume shop like you'd expect. It's got a shelf or two of low quality costumes and the other 90% of the store is dance wear. It should be called a dance supply store.

Ginny Beswick

Great selection and customer service. Best spot to shop for dance and gymnastics gear!

Matthew Kuehne

This business is not worth your time. You are not greeted at the door, must hunt someone down when you need help, and have to wait FOREVER to pay for your items! How can a business function like this?

Shay Taberner

This store is a duplicate of JUNES FANTASY COSTUMES. The true hours are on June's Fantasy Costumes

Jennifer Walsh

Very helpful! I wish they had a greater selection of costumes, but I've always been happy with the customer service.

J M

Good selection but uptight staff

Brennan Kirby

My daughter goes here to get her dance shoes etc...The staff is very helpful and nice.

Ramona Dawn bellydance

Lots of dance shoes

Shaundell Curran

Full disclosure, I am not one to write reviews; however, in this specific situation. I feel like it’s fully warranted. I purchased over $180 worth of dance items (ballet) for my four year old daughter on JAN.08.2022. Due to my little wanting to engage in a different sort of dance other than ballet, I was left with approx $140 worth of unworn, unwrapped merchandise. With original recent in hand and all items with tags, I tried to return items on FEB.02.2022. I was told that store policy is 10 days and unfortunately I would need to speak with June. After three attempts to reconnect, I finally spoke with June. There was no exceptions, there was no understanding from her perspective that I was a single mom of two that had approx $140 worth of merchandise that was essentially useless to me. Instead she suggested posting a note at our local dance studio “because someone will eventually scoop them up”. As someone with a Business Degree and has worked customer services in years past, what type of services is this? Also, there was no exchange policy on the receipt, so I assumed it was a 30 day policy, well I assumed wrong. Again, as I mentioned in the beginning; normally I never write reviews but when the owner of a business states, “people like you are reasons why small businesses are closing”, I beg to differ. It’s when the customer is made to feel so unbelievably disrespected, this is when box store policies trump shopping local connivence.