Reviews of Kenmar Basement Systems (Contractor)

Brian L

The team at Kenmar was unbelievable: clean, timely work! Kudos!

Northern Computer Services

We found this company very knowledgeable.

Stephanie van Doleweerd

Ken gave me good advice on how to deal with some concerning issues in my crawlspace, so I hired him to replace my sump pump. The installers were polite and professional, did the job well, and answered my questions about the product. They cleaned up after themselves. Very pleased overall.

Mark Robson

Faced medical discrimination during the interview process, it's truely saddening the direction this country has headed but not surprising with people so willing to trample over our Charter of Rights and Freedoms

Step Three

Deal with this company if you want to be swindled. Purchased original Supersump system more than fifteen years prior to Kenmar taking over local Basement Systems distributorship and was happy with performance, but system required replacement, so arranged meeting with owner of Kenmar Basement Systems after meeting him at a trade show. Owner tried to upsell (@$1,500 more) on a triple sump system which was beyond what was required. Replaced with the same system that had served well for many years, at what I felt was a high price ($1,900) but rationalized it must be going rate and Kenmar is only distributor in Sudbury and surrounding area. There is no way to reach this company for after hours service and they recommend an annual service call costing $206.79 to clean pump with a wire brush, replace 9 v battery and replace check valve (30-minutes). When I placed a service call two weeks after maintenance visit, (switch/float issue causing intermittent pumping), was told by owner's wife, she'd get back to me in a couple of days. Over a month later, after no call, sump stuck in pump mode. Placed second request for service call and relied on battery back-up until repaired. When technician opened system, original float switch wire attached to pump was found to be "taped." Questioned owner's wife who indicated they did not sell re-furbished pumps and had no idea why wire would be taped. Technician recommended taking the small metal end off wire of a new pump in his van and placing onto mine to make it operable, but owner's wife insisted I needed a new Zoeller M53 pump at a discounted price of $405, plus service call and new switch for a total of $604. Pump was four years old. (Can be purchased for almost half the cost thru Amazon or a local plumber.) Called a local plumber who gasped at what Kenmar were trying to pull. Sent Kenmar technician on his way with $146 for the service call and had plumber attend within 30 minutes to install new Zoeller pump (less than $300 material and labour). Stay away from Kenmar Basement Systems unless you want to be cheated. Integrity is not a part of their business practice.

P

We love our new CleanSpace Installation. We now have a nice clean smelling crawlspace and it is great for storage too. Ken, Marina and the crew were very professional, friendly and courteous from start to finish.We would highly recommend KenMar Basement Systems.

Lord Giger

Be sure you know what you're talking about first - consult an expert before signing a contract.

Graham Robinson

This is an amazing company. We would highly recommend working with them.

Kara’s Literacy Land

Amazing job. Amazing system. Highly recommend. I don't know why anyone would not look into this if they are having any water problems in basement at all!! Friends of mine have had it done and so have my parents. They have not had any problems since. We had inches of water in our basement this spring and we just had system installed. Fully confident we will have no more problems. The crew was excellent, did excellent job. Very efficient and knowledgeable. Highly recommend!!!!!!!

Anne - Marie

Hiring Kenmar to install interior weeping tile and carbon armor was an excellent experience from start to finish. Ken is extremely knowledgeable about the products and other tips and tricks. Pat and Miguel were professional, hard working, and respectful. This is an all round excellent company to work with. I highly recommend them!

Rachel Dixon

Becareful with this company , he talked from 3 sides of his mouth even contradicting his own company , made things even way more complicated , bad mouthed a local other company saying he cant do it i cant do it the wheeping tile i only had one inch of cement , saying so therefore you need the dry track,then once i signed the contract ,he said id like to come back i think we can put the wheeling tile in. I had another company xome and probe i had well over 3 inches of cemment cancelled my contract with them very glad i did . Please be warned . Lots of shady stuff here and way way over priced .oh and tou have to do all the prep work for them lmao

Tonya Campbell

I cannot express the excellent customer service and time they take to help each customer! I have needed them in 3 times of need and they have been amazing each time, outdoing themselves from the last. I strongly recommend this company!