Reviews of Williams Kool Heat (Contractor)

Heather Bayne

UNBELIEVABLE!!!!!!! You will love this story!!! I don’t like the heat! In fact, I turn as red as a beet when I am too hot! I barely survived last night without my air conditioning. My landlord returned my call today (she is away visiting family) and supported my decision to hire a local ‘air and heat’ man to look at the unit. I Google searched and after reading Dave’s reviews, I gave him a call. He answered immediately and just happened to be 3 minutes down the road grabbing something to eat. He said he would be here as soon as he finished! AND 10 minutes later, Dave was here, diagnosing and fixing the problem within minutes!! He was amazing! THANK YOU, THANK YOU SOOOO MUCH!!!! My cheeks feel so much better! :)

Neil Tilk

Showed up on time and did the work

Matthew Craggs

I couldn't be happier with the service. Very helpful with a quick response and high quality work. I can't recommend Williams Kool Heat enough.

Patricia Ellis

After being told by another "company" that I needed a new furnace I called Williams for a second opinion.He ordered me parts and got my furnace up and running for an unbelievably low price.It's nice to see that there are honest,reliable efficient people left in the world.Thanks again Dave!

Thermography Clinic Niagara

AWESOME service!!! I operate a clinic that needs to be set for a certain temperature. Our AC went out on Wednesday of last week during the start of this high heat - BOOM - Dave and his team went into action. Thank you WILLIAMS KOOL HEAT for the coolness in our office this morning. His team worked hard and got us back up and cooling by Friday , 2 PM. Highly recommend his service. One happy cool customer, Laurie-Ann Whitnall, Owner

suzie drake

We just had the AC & furnace replaced. They did a great job, very professional and quick. The response time was always very quick when I had questions. I loved that Dave didn't come across as a pushy salesman. Great customer service from him and his team!

Christian Lloyd Bell

called dave about a furnace issue on a cold day & he was out within an hour ! fixed it quickly, economically & professional ! 3 years ago he installed a beautiful air condition for us as well . williams kool heat is the only company i would ever call !

Bryan Biller

Very nice and easy to deal with. Highly recommend them if you're in the Niagara area.

Daniel Ricci

After having 2 different companies look at my furnace Williams Kool/Heat came and immediately knew what the problem was. Not only did he fix the issue he stayed longer than I anticipated to make sure there was no other issues as well. He gave me tips and tricks on how to set up my system and little things around the house to try and have as much heat as possible. Even after doing emergency calls all night and them coning to me at 11am he still took time and truly cared about a now a permanent customer. 100% would refer this company !

Mirza Momtaz Zadegan

I fond them not reliable. I called them on June 9 to fix the blower fan not working in my furnace and paid for their service call . they said part is not available before July 31. 2 days later I had another technician from different company who came with the part and fixed my furnace.

Shmunkey

I recommend William's Kool Heat 100 percent. He came promptly and fixed the problem immediately. He was very honest, professional and courteous, and because he was able to fix the problem on the spot he saved us the expense of having to replace the entire unit. five stars for Williams Kool Heat! Cindy

Darryl Poulsen

Awesome service! James found the problem with our boiler and got it working again. Would 100% recommend and use again!

Lucas Cekan

Elmer was amazing he came very promptly, quickly zoned in on what my problem with my furnace was and worked hard to get it fixed as soon as possible. I appreciate his very informative takes as well, he even made sure I understood the heating system and gave very actionable advice which I will apply from now on. Its unfortunate that my problem probably didn't need a service call but Elmer made sure that it was worth it in the end so at the end of the day I am a happy customer.

Jacob Rodrigues

They professionally diagnosed and replaced our old broken furnace. Very clean, great work and friendly. Great value. Took the time to explain everything. Would highly recommend to my friends and family.

Rob D

Williams Kool heat is an exceptionally professional company that really goes the extra mile to take care of their customer. In my circumstance we recently installed a new AC unit in our brand new home early June. I explained to Dave that we had two small children in the home and we just went through a heatwave without air conditioning. Dave was able to squeeze me into his exceedingly busy schedule and do the installation with his son Royce, who's an equal in professionalism and customer care. From dealing with the head office Tracey, too the installation with Dave and his son Royce it was a great experience. I highly recommend this company for your HVAC needs.

Matthew Mikituk

Dave was quick to respond to my father's furnace issue. He was able to quickly identify and resolve the problem. Customer oriented and friendly. He comes highly recommended.

Courtney VanGemert

We bought a brand new nest thermostat third-generation. The technician claimed to know how to operate a nest and fix any issues. When he arrived, he immediately began his “diagnostic” by saying that nest thermostats are faulty and “probably sat on a shelf for years”. He then charged us over $100 and left. Absolutely horrible. Do not call them.

Peter Rock

I would highly recommend Williams. We had an emergency heating issue starting on Saturday night into Sunday morning. I looked up companies in Welland on the internet and found reviews and decided to give them a try. They (Jim) responded quickly and found the problem quickly. The price was great considering it was an emergency call. I would highly recommend this company and have found an HVAC company that will be getting all my business in the future. Call Williams you will not be sorry!!

burgerslinger

We found Mr. Williams to be honest, friendly and thorough in his work. We have had different contractors in the past and have been sorely disappointed in their shoddy workmanship resulting in an invalid warranty. We would highly recommend him to anyone.

Shellene Taylor

I use to be a gas fitter but had to stop working due to health reasons. This makes me a poor customer because I can be picky. I have been trying to get someone out to look at my furnace in a rental house for 3 years. They keep calling and cancelling. So, when I got a no heat complaint on a sunday morning I was really struggling with who to call. I called one company and they said they don't carry parts so they will call me monday to make any appointment. Great another night with no heat for my tenants. I called Dave because he was a goodman dealer so thought maybe he would have parts. He came out right away and did temporary repairs to get heat with no parts required. He called me to tell me how much work the furnace needed. I understood and believed everything he said. New furnace time. Not worth putting good money in an old furnace. Wednesday he put in the Furnace. His temporary repairs held up. I checked the installation. Did I say I could be a little picky. Well it was perfect. He even turned the furnace around so it wasn't facing a dark corner. Now we have easy access. All to code. Nice and neat. No rattles to drive my tenants crazy. Very happy. I have your number Dave, I will need a new boiler soon.

Chris Patterson

I've dealt with Williams Kool Heat on several occasions. They're always prompt, professional and honest. Their people are very friendly, too. I'd give them six stars if I could.

Vern Hibbard

We moved to Welland in September 2019 and during one particularly hot day late in September was pretty evident to me that the A/C was not working. Waited until 2020 when it got hot. Called and Elmer came over. Elmer!!!!! EXCELLENT employee. He was very respectful and answered ALL our questions. I took him to the basement and had him give us an efficiency rating on the furnace. He told us that it was in good working order and it was 29 years old. When it was built, it had an efficiency rating of 60 percent. We told him we were interested in a complete furnace / AC overhaul. Dave Williams came over (both men were right on time), spent two hours with us and took all the time needed to answer our questions. We had Williams and another VERY HIGHLY reviewed company come over and in comparing apples with apples, Williams not only came in WAY UNDER the other, but made many recommendations that would help us down the road. When the first company came and left, we felt comfortable signing right on the spot, but we had already booked Williams to come. We told Dave we'd talk things over and call one or the other company by the end of the day. Margaret looked at me as the door shut and said her mind was made up as was mine. We called Dave to say that he could make plans to come and do the change-over. Williams came in $7,000 lower than company A. I'm sending this review before a man has had a chance to put a wrench to either A/C or furnace. Sure hope Elmer comes back to do the job.

Marlene Webber

I have had a few dealings with Williams, and I would never go any where else. Their service, is excellent. I have mainly dealt with Elmer, and its always a pleasure. If you want, fast, efficient service ask for Elmer! Actually everyone at Williams is a pleasure to deal with. I would highly recommend them to all my friends. M. Webber

Joan McIntyre - Lowry

Excellent service! Thanks Dave for your prompt and courteous service. The AC was up and running in less than 20 minutes. We would highly recommend William Kool Heat for anyone looking for quality service at a fair price.

Notl Royal Canadian Legion

EXCELLENT SERVICE!

Utopaline

Best service I've ever received hands down. Make a call and get it fixed quickly, honestly and for a fair price.

John Fast

Dave is a life saver. He came out after hours on the Saturday of a long weekend to look at my central air conditioner that stopped working on the hottest day of the year. He arrived promptly, diagnosed the problem immediately and had it working again in 15 minutes. His rates are very reasonable and he is a really nice guy. I highly recommend him. Thanks again Dave!

nate matthews

AC went down yesterday, on one of our hottest days. Was able to reach Dave, 9am on a Sunday who came out to take a look. Within 20 minutes of calling, he was there. Service was great, I appreciated him explaining to me the problems he saw and what he did to fix it vs fixing it, not telling me and giving me an invoice. Hopefully I don't have to use him again but if I need any repairs, will definitely go back and recommend.

Briar B

Very helpful.

Mistress Kittymittens

Dave was professional, punctual and timely, knowledgable and above all else very fair! He didn't need to put a used motor in a 70 year old furnace to get it going, he could have insisted on a new installation right away. I thoroughly appreciated that he took time to answer my questions and provide me with as much information as possible. Thanks again Dave! Will hopefully see you not too soon to replace the entire unit.

trevor greenizan

I recently had an issue with my AC. Not only did they call me back asap. They had someone at my home and the issue fixed faster then 3 other companies. (3 hours after the fix was completed they still have not called or emailed.) both my wife and I were impressed with there professionalism and transparency. If I could give 6 stars I would! Thank you again!

Kyle Carter

Excellent company. Dave is a fantastic guy to deal with and super friendly. And they're response time for me has always been great. I won't be going to anyone else that's for sure!

Elizabeth Ireland

Excellent service. Highly recommend.

Keri Taylor

I have utilized Williams Kool Heat several times over the last year to fix various problems in and around our residential rental property. Dave Williams and his son have given exceptional, fast, and reliable service each and every time. On each occasion they provided great advice as to how to proceed in the most economical and efficient way. I will definitely continue to utilize their services for all my heating and cooling needs!

Don Sandison

Great service. I'm very happy with the installation. System has never worked better.

Luis Fierro

Professional, experienced, and at a fair price ! I would recommend to both family and friends. First thing: an actual person picked up the phone when I called. Unheard of. Second: their advice was bang on. My old a/c was 26 years old already. Third: the a/c unit they suggested is amazingly good. Fourth: the new a/c unit was delivered on time and installed and working within a two hour time frame. Would I be back to them ? In a heartbeat !

Andrea Evans

We would highly recommend William's Koolheat. Timely responding to out problem. We had Elmer do the work, he was fantastic. Very professional & friendly and had us up amd cooling again quickly!

Leeann Sigurdson

Absolutely 10 out of 10!! Extremely personable. Cares about his work and customers. Will be using them for all my heating and cooling needs from here on out Leeann

Tammy Labbe

Super kudos to Eimel! I called today under emergency and the lady that answered checked to see if there was a tech in my area and there was. She had him here in an hour. This man was amazing. He got right to it and knew what to look for based on the noise my ac was making. Changed a part and came in to show me the part that was breaking. We had ac right away and the house was back to temp in 30 minutes. I wish all repair people could be this knowledgeable and confident in their jobs. Thanks Eimel!

Laurie-Ann Whitnall

Once again, WILLIAMS KOOL HEAT saved the day! A houseful of grown men when the AC conks out is like having a houseful of teenage girls PMSing LOL. Thanks again to a very speedy response time, Dave Williams came and got our AC fixed at our home in less than 10 minutes. Thank you Dave. I need some cards to pass around. One happy cool mama. Laurie-Ann Whitnall

Tim Winker

Our furnace had stopped working and Dave had it up and running in no time. His rates were quite resonable and fair. We will definately call him again if we have any more problems.

Fil Kostov

Amazing service. They came out within a few hours of me calling which is just outstanding. The technician that helped me out was excellent, figured out the issue and resolved it in no time. Very educational and showed me how the furnace works, what to look for, and how to avoid a repeat of the issues. Highly recommend! Could not be happier with the service.

Steve o

Excellent prompt service , this team goes the extra mile with service and customer care .

Marion Morrison

Absolutely the best service I've had from any contractor since recently purchasing an older home in Wainfleet. Dave's energy and enthusiasm put me at ease as soon as he walked through the door. His experience and knowledge of my heating system was so reassuring. Excellent price, and peace of mind knowing my home heating system is ready for winter. I will definitely have them back to look after all my Hvac needs. Outstanding customer service!

Luke Diamond

Found WIlliams Kool Heat just on a Google search, but i based my choice by the positive reviews that was listed on Google Reviews. Called at 430pm and Dave showed up within an hour. He fixed the issue, explained the situation and gave me an understanding of the problem. Dave was very personable, knowledgeable and was very fair in terms of price. I won't hesitate to call back for any future problems. Thank you!

Silvio González

Had a burnt blower today, called Dave around 10 am and had the part replaced and maintenance done around 1 pm, excellent service, will recommend for sure

Patti Rafferty

friendly reception when I called - had no heat and house was 61 degrees - showed up within 1 hr and fixed in no time - now furnace is working and home is warm again.

Jason Recchia

Very fair and honest service. After hours service call response was prompt and on time. Showed us everything regarding the A/C unit and furnace. Will use again for sure.

Randy Hunter

great service, and good customer interaction, very knowledgeable would definatly use them again

Bruce Rob

two am, coldest night of the year. came out to fix my boiler when everyone else was sleeping. what more can I say!!!

ian newnes

Dave was fantastic - Professional work executed by him and his crew - blended all the ductwork outside the house as well - I would highly recommend his services to all of the niagara region . Dave and crew you guys are FIVE Star .

Adam Meger

Very happy with my experience with Williams Kool Heat. Dave and his team are very knowledgeable and friendly. They were also very efficient and true to their word. I would highly recommend Williams Kool Heat to anyone

Ty Harrison

Excellent service and very thorough. I was very thankful Dave was able to fix my AC on a Friday night of Canada Day weekend. I highly recommend and will call again for any future issues.

Audra Maxey

I called about my A/C not working on Friday morning. The technician was surprisingly here by 1pm. Reasonable rates and great customer service. I will call 100% in the future if I have any other issues. Thanks Dave. (Karl and Audra)

Warren Rees

I honestly can't put into words how amazing and great of experience that we've had with Dave. We've had the pleasure of dealing with him a couple of times so far, the first was with regard to some boiler issues that we were encountering. We had another company come out before, they just left us with a hefty bill and the same issue, not Dave though, he diagnosed the issue and got the unit back up and running in record time. The second time we had the pleasure of dealing with Dave was with regard to some issues we were experiencing with our air conditioner. We asked him to come out and quote us on a new unit, as we thought there was no saving the old unit. Instead of giving us a quote on a new unit, he took the time to explain the issues that were going on and resolved them expeditely. How many other companies would have taken that path, instead of being able to make a quick sale on a $3400+ unit? Dave is the only company we will deal with for any of our HVAC needs, thanks for being such an honest and trustworthy company, we need more people/companies like you! If I could give him 10 stars, I would.

Dave B

Best customer service period! Our Lennox AC unit died last weekend on Saturday. We called a different shop and they sent a tech on Sunday. As soon as that tech walked up to the unit he said, its old so you should not waste your time and just replace it. After telling him I was willing to spend some money to fix it he proceeded. He quoted me $450 in parts plus his $150 service call ($600+). He tried a few parts and said he could not get the unit to work and would send the sales guy over. The sales guy showed up a few hours later quoting $13,000 - $21,000 for a new furnace and AC unit!! Based on a recommendation from a friend, we then had Dave from Williams Kool Heat come by for a quote. What a difference!! He truly understands customer service! His quote for was less than half of the other guy and he was still providing high end equipment! While he was here, he also said I can fix your old one if you prefer. $280 dollars later, my old unit was running like new again and Williams Kool Heat will definitely get my business in a few years when my old unit finally bites the dust. I don’t normally put up reviews but wow, what a difference between two companies. One has clearly trained their techs not to repair anything and just push for the sale, but Williams Kool Heat understands customer service, and I HIGHLY RECOMMEND THEM if you need any HVAC work.

Angele Bell

Just had Williams Kool Heat in my home for an emergency repair. Called him up and he was at my house within the hour, just like he said. He repaired the problem and I had him clean the furnace, did an awesome job. I plan on getting him to do the cleaning at my rental. You can't go wrong with this guy, a true gentleman, and very honest.

Dana Brown

Dave first came out to our house in Dec 2017 to replace an old wire that disconnected from the Thermostat. He moved it to a new wall and said we would see our heating bill go down - and it did! He also suggested we look into replacing our 40+ year old furnace as we would qualify for rebates and to contact him if we had questions. Summer came along and we wanted central air - so we called Dave to ge the process started. He walked us through the entire thing and it was very clear he knows ALOT about heating and cooling, and the rebate procedure. We got a new furnace, central air and a new water heater and he was able to install it quickly so we could stay cool. We finally got our rebate cheque in the mail and are so glad we saved money and have top of the line equipment now! Thank you so much to Dave and his team!

Anne M.

My heater stopped working during the middle of a snow storm. My brother in law referred me to your company and I was very impressed with Dave and the service he provided on such short notice. After my call Dave promptly arrived and he was able to get my furnace back up and running again in no time. Dave was kind and patient and courteous. Dave provided an easy explanation as to what caused my heater to stop running and shared some tips with me on what to look for going forward should something like this happen again. I truly appreciated the explanation on what filter to use for my furnace as well as checking my humidifier at the same time since it was dry in my home. All in all, Dave provided exceptional, prompt, professional and courteous service. I highly recommend using Williams Kool Heat in the future.

K L

Unreliable, unprofessional, And overall unacceptable. Upon the initial call Dave had arrived a day or two later and quoted us on a new air conditioner. He appeared knowledgeable and personable, taking his time and giving suggestions. We settled on a unit with a deposit and a two week time frame for install, no problem. Two weeks later, the date of install, we received a call. A call we thought would be a courtesy heads up for delivery. It wasn’t. It was to inform us that they don’t have our unit In stock and it will now be installed 3 days later. Very unacceptable! That call should have been made the day previous, as a sign of professional courtesy and respect, but clearly they cannot demonstrate that. I called back right away trying to get a better idea of what happened (as it was my significant other who took the first call) and inquired further. I was respectful and so was the receptionist (sherry) She informed me that they may have the unit later today, to which I replied that it should be installed before Monday if that’s the case. She said she’d call Dave, look into it and have someone call me back. Perfect! I also requested that if we will be waiting 3 more days, a price deduction should be made for the big inconvenience and the fact that a deposit was made securing this unit (Because at this point I took work off to stay home for the install date). A few hours later and no call. So we called again. This different receptionist (Tracy) wasn’t pleasant. We informed her that we contacted another company and they could install a unit for us tomorrow but we’d prefer to stay loyal and work things out here. She said she’d have someone call us, and she doesn’t think we’d do better. Dave called another few hours later, twice, to figure this situation out. In conclusion he stated that on his end he felt that he didn’t do anything wrong and that we should find business elsewhere. Clearly this company doesn’t care about their customer satisfaction, deadlines or commitment. Dispite our times now, as difficult as they may be, simple communication could have solved many issues. But if you don’t have the skills then you don’t have the skills. Hopefully they can learn from this failure and be better for their customers in the future. But I do not recommend Kool heat. Not pleasant to deal with. Follow through with your customers, especially if they are trying to work with you. Others may not have been so calm. Go somewhere else. Because thanks to Kool heat, we sat in a sauna for over 2 weeks with promise of relief that never came.

Lydia Hiller

I just had a mini split air conditioner installed as part of a project to turn my cottage into a 4 season home. Dave provided all the options before I chose to go with the mini split. He is extremely knowledgeable and his honesty and friendly personality immediately put me at ease. He and his team showed up promptly and then very efficiently installed my new heating and air conditioning system. The unit functions way beyond my expectations and the cottage has never felt more comfortable.Their attention to even the smallest detail made me confident that this is a company that can be relied on to deliver what they promise and a little bit more.

Ken Cunningham

Great service reasonable prices

Dana Skowronek

We would highly recommend William Kool Heat. The service was timely and the pricing was fair. The technicians were professional, knowledgeable, and followed covid safety protocols.

John Davis

Williams Kool is, by far, the most professional contractor that we have used in a long time. Our broken water heater was assessed and repaired within 24 hours in a friendly and, obviously, timely manner. I would highly recommend this company for any of your HVAC etc. needs. John D.

Mike Kirouac

Called Dave at 6:30pm , he was here by 7:00pm and had my water heater repaired within 45 minutes. Great work, efficient and done when I needed it, not two days later. Thanks Dave!

Rich Mcdonald

Highly recommended! Dave came within 15min of call, even though it was after 9pm. 15 min later, problem fixed. Amazing service from a very skilled professional. Extremely friendly and would recommend him as a first call to anyone.

Janine Piercey

Best service by far. My daughter had a gas leak and Dave was there within 15 minutes. Thanks Dave!!!!!

Gary Page

Call one day, they were here the next and replaced my broken air conditioner on one of the hottest days of the year! Great service. I highly recommend Williams Kool Heat, Welland, ON. Excellent service and workmanship.

Andrew Buswell

I called and within an hour Dave was at my door and the furnace was running again. His card now lives on my fridge and will be the only company I deal with.

Dustin Shillolo

Went above and beyond to bring me a furnace filter I hsve never seen before! Even delivered it to my house! Will definately be using these folks again! Thank you so much!

David Brown

Excellent service and reasonable price. Fixed my furnace and was quick in showing up.

Lynne Chernin

Service was excellent. I would highly recommend them. Will be doing some follow up work for me.

Sarah B

Such a great company! I called because we got our first gas bill and it was $280 for a 650 square foot house(furnace only as we were not living there yet during renos) I called these guys based off the reviews and im so glad I did. They came out the same day. I think the techs names were Elmer and Dave? They both gave awesome tips and helped us out big time. We went back to them to get a filter and Elmer went above and beyond to get it to us. The women answering the phones was always so helpful every time I called. 10/10 would recommend

Just Me

I called in need of air conditioning unit to be fixed....crazy hot and asthma is terrible. Dave Williams said he would try to make it today but if not...then 11 am the following day. Didn't show the first day...no courtesy call...then didn't show the following day.. or call for that matter. Also did not respond to my phone calls. Extremely poor service ethic. Would not recommend

Dean Jordan

Dave Williams is quite the tech , prompt on getting my 25 year old furnace up and running quick. Wow I thought for sure, I would need new but he had the parts and very reasonably priced Thank you Dave Williams ,Kool Heat

David Avolio

My experience with Williams Kool Heat is what everyone should get. They came in assessed my air conditioning problem and fixed what was wrong no upselling. Would recommend them to anyone, plain and simple honest people.

Heather Schmitz

Before we bought our new furnace and central air they did a very thorough job at assessing our needs and answering our questions, pointing out pros and cons of the options available to us. The equipment they sell, American Standard, is consistently in the top rankings for reliability and it far outperforms our old system. The installation went much faster than expected (less than a day) and the workmanship was good with good cleanup afterwards and communication throughout the install. What impressed us most was Dave's willingness to thoroughly understand our needs and make sure we understood our options. His dedication and experience really stood out and we will definitely be doing business with him again. Update Nov. 2020: We had two more jobs done recently and continue to be very pleased. Good work, Elmer and James! Thanks again, Dave! :)

Ed Ryan

I have had Dave over twice now, once he found a mouse carcass in my outdoor controls and fixed that and the second time he quickly found and cleaned the faulty flame sensor that was keeping the heat from coming on. He is a professional and I would not hesitate to recommend him to anyone. His prices are great and he answered all of my questions. Thanks Dave.

Karen Kennedy

Excellent response time! Called and he came same day! Friendly, knowledgeable and really wants to make sure you have what you need. Even came back when we weren't sure about something. Highly highly recommended!

Ken Cooper

They were personally,quick ,explained everything, and answered all my questions

Angelo Lariccia

Prompt service, fair prices, very knowledgeable and trustworthy!!!! Had furnace back up and running in 1 hour.

Elizabeth Holmes

Amazing, quick service. I called this morning (a Saturday) at 11am about my air conditioning unit not working and an AC tech was at our house before 1pm. He fixed the issue and explained everything clearly, and the price was truly fair. AC is working perfectly now. Very, very happy!

Mark Anthony Panerio

I inquired about putting up humidifier attach to my furnace. He came and assess. The thing i like about him was he is very honest and he taught me some tips on how to increase my humidity in my house without purchasing a humidifier yet, he suggested to first try it out. I highly recommend this company.

Todd Ethier

Great company...dealt with David and he helped me out. Would recommend them to anybody.

Mike Thoms

Very impressed with the quick, professional and reasonably priced service on our a/c. I will definitely recommend Williams Kool Heat to family, friends and neighbours.

M F

Very satisfied with my service. My call was returned right away, and I had the option of him coming to fix it in the dark. I opted for early morning, and he fixed it quickly as well as telling me valuable info about my unit. Professional, efficient and friendly.

Randy Perry

My furnace and A/C unit were very old and had been hanging on via life support for sometime now. Of course the furnace made up it's mind to stop working on the coldest day in January. We called Dave and he arrived in a very timely fashion. Dave seemed to be very concerned with getting heat for my home. Dave was able to get my old system working again, but we but agreed that it was a short term fix. We agreed on what I believe to be a very competitive price for a new system. Dave and his crew came on the arranged day to do the install. They were prompt, professional and very informative. Dave's crew provided great instructions on the operation of our new system and Dave handled everything but booking our appointment for the energy audit. Our new furnace has been in for in a little over 3 weeks and we couldn't be happier. Thanks to Williams Kool Heat for their help. I would definitely recommend them to anyone in need of service.

Ali J

Fast, knowledgeable and friendly service. Emergency furnace breakdown call and he was there within the hour. Fantastic service going above and beyond initial fan problem to troubleshoot existing problems cause by owner error of thermostat installation now enabling the system to run efficiently. Will definitely call for future maintenance and highly recommend.

Lukas Zabiela

Called Dave on a Sunday morning in the middle of a pandemic when my furnace went out on me. He was there within a short time, diagnosed the problem, had the parts he needed already in the truck and had me back up and running in less than 20 minutes. Even explained how the furnace works and why the particular part failed. Will definitely be calling Williams Kool Heat anytime I need anything HVAC after the great service I received, very impressed.

Sherri Miceli

Thank you Elmer (the tech) for your efficient and thorough diagnosis and solution to our furnace (Rheem) problems. We appreciated your friendly and informative manner. We also are thankful for your 24/7 service. Kind of limited when your furnace goes out on a Sunday. You have been added to our preferred services sheet and will be using your services if needed in the future. Frank Miceli PS Just wanted to mention how reasonable your rates are to whomever is interested..

Rachel Lederman

Called on Tuesday morning, was there within 45 minutes to diagnose. Came back shortly after with the parts to fix. Was very quick, and I had heat very soon after! Great service. Will definitely be using them again for service.

Taylor Robertson

After helping me when my boiler went down a few winters ago Williams was the first place I inquired about a ductless AC unit. Their price was reasonable and the service, as was the case last time, was superb. The installers were professional, the work was completed within the time frame promised and there was a high quality of workmanship. I will certainty use Williams next time I need work on my home energy systems!

Pats Variety IS CLOSED

amazing service they came today to fix my mothers furnace after I was told from another company I would need a whole new system. The price was way below what we expected and the furnace runs perfectly. I will definitely use them again and highly recommend them to anyone in need.

Myriam McCombs

Had this company put in a new furnace and hot water unit. Dave went over everything with me finding me my best option for my needs. Also had them take my old chimney out.They were very prompt, did a fantastic job, cleaned everything up afterwards and were happy to help when i had any questions afterwards. I found them very reasonably priced.i would definitely recommend them for any work you need done.

Claudia Kehoe

Highly recommended!! Efficient, knowledgeable and honest! Answered his phone on New Year’s Day, was here within a half hour! Not too many businesses that would do that!! Thanks Dave again!!

Leah Coté

Professional, very respectful and they know their stuff. They answered all our questions and we will be using them again for our other HVAC needs. Thank you so much!

Carol Kahar

Dave Williams prompt response to our emergency situation was most appreciated. We are both in our eighties and at the time no one we called was willing to install our new portable AC. Elmer was most efficient, personable, and pleasant. Within the hour we had cool air pumping into our apartment. Thank you!

Natalie Deveney

I wanted to pass along a thank you note for the fine job you did this past week. You were very professional and patient with me and took the time to explain to me the problem. The work site was very clean after the work was done. I'm very satisfied and would highly recommend this outstanding company to friends and family." Natalie Deveney.

Elizabeth Richards

Furnace lost heat at 7am. Called a (different) contractor to come check it out. By 10 we were told we would likely need to spend $250+ for a part, it'd take a couple days (middle of winter - we were suggested just to get space heaters while we wait), and then he had booked a sales rep to come out to us because we'd likely need a new furnace anyways. So, I googled to see if we could find a better, local contractor and by 11pm Dave (the owner himself) the Contractor was at our house, replacing the part that we'd need to wait days for, educated us on our Furnace and what it needed (A CLEANING). So for around $300 (for a service call, piece of equipment, and a cleaning), and no more than 2 hours after our call - WE HAVE HEAT AGAIN. And he saved us thousands of dollars. He's local, honest, friendly and its a family run business. As a plus he didn't mind our two big dogs being out and around :) Would absolutely recommend to anyone and everyone. TLDR; A++ Service

Sophie E

The customer service was great! A technician was able to fix my water heater quickly without needing any parts. Very affordable and reliable service. Would highly recommend Williams!

Eric Gervais

Elmer came and very quickly when we discovered our furnace stopped working overnight. He was professional and immediately focused on the problem showing his expertise. Less than 3 hours from noticing the furnace wasn't working to it working once again.

Diane Unger

Fast efficient service. Very knowledgeable and honest as well as reasonable. Thank you for fixing my AC in 30 minutes especially when it's 90 out there. THANK YOU FOR COMING WITHIN 20 minutes of my call. Best business I've dealt with. Very friendly and you didn't try to steer me the wrong way with price THANK YOU THANK YOU AGAIN Dave Williams.

Phyllis Jackson

Had a hot water issue. Called Dave, from Williams Kool Heat and he called back in minutes and was at our home within the hour. Dave fixed our problem and we were very happy with the service. Dave is a very friendly, nice man. Would recommend him to my friends. Thanks Dave.

Matt Del

Best repair service company i have dealt with in a long while. Courteous and professional. A big thumbs up to Jimmy (service tech) , who even towards the end of his shift was helpful in addressing my concerns. Good job!

Gates Gingras

I spoke to Dave early on a Sunday morning when my furnace was not working and my house was freezing. Before he came out to look at my furnace he lead me through some trouble shooting to try and save me a service call. He really knew his stuff and got me going over the phone. That is great service and it really did sound like he did it with a smile. I will definitely be using them for any future needs.

Tammie McCullough

Williams Kool Heat did an install of a new furnace and a/c unit at our home in April 2019. They did an excellent job with the install and went above and beyond expectations. Going forward to January of this year, we had a scare in the middle of the night and could smell burning. Thank you Dave for taking our call at 1:00am and and coming out quickly to check on furnace. It was not the furnace but Dave checked out our wiring etc. until he found the problem which turned out to be a lamp and the bulb was burning inside the socket. We will definitely be using this company for all our heating and a/c needs and would highly recommend them.

Melanie Drinkwater

I've had to call twice in the last week. A Wednesday night and a Sunday morning. Both times service was prompt and professional. Highly recommend.

Gregory Bergen

I recently had Dave Williams change out an old rental water heater with a new owned one.Upon his inspection he suggested that by moving the tank a few feet we could gain valuable storage space,the extra cost was minimal so I agreed.Once the old tank was removed Dave noticed a potentially dangerous drain line tied onto the main sewer drain.This was done by a previous contractor,Dave fashioned up a temporary fix until he returned with the proper coupler the next day.Williams Koolheat is apparently not satisfied with half measures and are now my HVAC technicians for life.Thanks to Dave and his son Royce for a job well done.

Michelle M

Thank you to Dave for helping us after hours last night when our furnance decided to conk out! He quickly came over and was very thorough and honest. A very trustworthy company. Thanks Dave!

Wendy de Haan

Very professional. The guys were very nice and polite and went the extra mile. I would recommend Williams Kool Heat very highly.

Barron Holbach

Came out on a holiday to fix the poor workmanship of another A/C tech. Did a fantastic job by walking us through the process and fixing the problem quick. This will be our service provider of the future!!! Thanks

Courtney Reid

Williams Kool Heat recently replaced the hot water heater at my business. They quickly came out on a Sunday as soon as I called and were able to source difficult parts on a Sunday when all other places were closed. Dave was very professional and was able to quickly get my business back up and running on a Sunday and even took the time to explain all aspects of the new equipment to me. I would definitely recommend Williams Kool Heat and work with them in the future.

Stephanie Pitcher

Mr.Williams came out late on a very hot day and fixed my A/C. He is very much appreciated in my house!!!

William Cramp

Dave installed a tank less water heater a few years ago. When it was time for a new furnace, we had Dave from Kool Heat install it. Awesome job.

Natalie Hanna

-21C outside and our furnace stopped working. We called Willamson Kool Heat and they were very quick to respond and diaganose the problem.Tech was very knowledgeable and gave us options for the repair. Heat was back on in a few hours. I totally recommend this company and we would call him back anytime.Thank you for your help!

Andrea Gnys

These guys were wonderful to work with! We needed a whole new AC unit which was unfortunate since we've only been home owners for not even a year. But they squeezed us in next day since it was 35 degrees outside and close to that in our home. I felt confident we were getting a fair price and a good product. Not to mention quick and efficient service. I love that they're a family owned/operated company and I would definitely recommend :)

Nicky Adamou Leach

Professional. Honest. Responsive. Helpful. Great service. Absolutely the best! I found my new furnace and air repair/service company!

Joseph Richards

Would absolutely recommend. Saved us so much money. Very honest.

dave cecchi

Great Company.. Had the best price and completed on time with great Quality ! I would highly recommend them .

Marty Macdonald

Great service!! Professional and positive and COVID safety-conscious. My furnace broke down on a Saturday evening (this never happens on week day!). Dave (the owner?) answered the phone immediately, and assured me his on-call technician would call me right back with an ETA. He (Jimmy) did, and he was here within the hour. Because my furnace is very old I had to wait until Monday for a part, but Jimmy loaned me 2 small powerful heaters that kept my house nice and warm. Jimmy followed up on Monday as promised and fixed the problem. I highly recommend this company. Special thanks to Jimmy for the great service.

Tracey Williams

Great company great work manship

Marillius Maximus

called and hung up the phone on me.... called back and was told that "someone" would be there by the afternoon.... nobody called....nobody showed up.... too bad....I know you are busy...but try not to waste customers time... I immediately called Bob Pietz another Hvac contractor and made an appointment.... I am getting my NEW A/C installed next week.... Thanks for wasting my time....

Chelsea Wilson

Dave was great, quickly diagnosed the issue with our furnace. We were very pleased, will be recommending him in the future.

Mike Federico

I want to take this opportunity to compliment Dave Williams and his team at Williams Kool Heat Inc. We own a four-bedroom, four-bathroom, two-kitchen house in Jordan/Lincoln. It is equipped with a very complex, combined heating and hot water system. We recently experienced a failure in our wall mounted hot water boiler. This boiler heats the domestic hot water, in-floor radiant heating, and the air from the air handler/furnace. We were lucky that the previous owner had left a business card of Williams Kool Heat, who had done some previous maintenance on the system. Williams Kool Heat responded the same day to our call. Their service technician, James, came and, very professionally, diagnosed the problem and got the system temporarily operating. He proposed a solution to be confirmed by Dave Williams, the owner of Williams Kool Heat. Dave came out and thoroughly examined the system and recommended a replacement boiler and heat exchanger because the ones installed were no longer supported by the manufacturer. Dave is knowledgeable and very professional, but he was also reassuring and considerate of the financial impact of a new system. He recommended a Viessmann boiler and Eco King Indirect water heater, and a more modern system of circulation and control. He estimated the costs and scheduled a date and time. Dave and his team of five arrived on the appointed date and time, and within the day had our system fully functioning with heat and hot water restored. He was on time and on budget (so important in today’s business environment)! Yet they did not rush the job, staying until the system was fully tested and functioning reliably. However, not only was the work done well, Dave and his team were courteous and considerate (it was COVID time). They took precautions to protect our health, and the job site was left clean and neat after they finished. My wife and I were, and are, thoroughly impressed. We recommend Williams Kool Heat without hesitation. Mike and Debby F.

Alan McCauley

James was the tech and provided exceptional service, both technical and customer. Would not hesitate to recommend.

Marc Ferron

Dave is a great guy that we really recommend. He is straight forward, very knowledgeable, and doesn't try to oversell you something you don't need. We had 2 systems installed last week and his crew was extremely professional. Tonight, one of our kids severed the bleeder valve off a radiator and Dave went and bought the tool he needed for it, was at our house within an hour, and fixed it immediately without breaking the bank. Dave is the only guy we will use going forward, and we highly recommend him to all! Thank you Dave and your staff for superiour service!! God bless!!

Bryan Jomphe

I had a very mysterious leak under my air conditionerror. The technician came over 5 times but the leak wouldn't start because it was not humid enough. We agreed to call Dave when the leak was actually happening. Sure enough once it was humid the leak started. I called Dave and Dave was actually getting ready to leave on a business trip to Holland. Dave rushed right over to inspect the leak just hours before he was being picked up for his trip. He found the problem and fixed it so I would have air conditioning for the up coming very hot week. This was truly service above and beyond the call of duty. My whole family now uses Williams Kool heat and I will recommend anyone to call Williams for truly the best service and quality of work. I never usually post reviews but I was compEllen to share my story. Sincerely B.

Ben Cousineau

My wife and I are very impressed with the quick response and professional manner of this company and its employees. They serviced our natural gas fireplace, replacing a worn-out part and a full maintenance within days. I would recommend them to anyone who is looking for a professional, courteous and thorough service.

J Temple

I have been through TWO very poor boiler Service Companies. I hired Williams KoolHeat to do my annual cleaning, first. More recently my hot water feature on my combi boiler failed. Dave replaced one of the components and only charged me his cost for the component! Sadly, it started failing again within 24 hours. Dave came back and fixed a mixing valve. All seems to be working well, now. For doing this minor repair there was no charge and no charge for the service call. That was AMAZING! Dave Williams of KoolHeat is trust worthy, prompt, efficient and BONUS, personable. If you need a boiler or need a boiler cared for, you could not do better than this guy!