Reviews of Fox Plumbing ~ Heating ~ Cooling ~ Electrical (Contractor)

Mark Piorecky

Brent was great! Very professional and knowledgeable about how to test, recharge and assess mini-split heat pumps. Sadly, he found another leak in ours. But it explained the issues we were having.

Draemond DoesGaming

Logan did a great job, explained everything in a way that made sense. He was very knowledgeable. He also wasn't pushy like others in order to up sell, kept to what we wanted and recommended how we can proceed. The biggest thing though, was they finished all the work on that same day, I was not expecting that. Great job!

Nikki Marshall

I am giving this company a 2 star because they did work hard to try and fix the furnace issue the first and second time. We dealt with Scott and he was pleasant at first. Apparently they do not deal with York furnaces anymore so they were reluctant to stand by the warranty. They also said that the ducting work was not right and there were problems with that when it was them that did it. My husband complained and they finally did the work. A week afterwards, we had water in our crawl space and we called Scott again. He called us back and was so rude on the phone and said he was going to move on with his life and they didn't have to do anything about the warranty which is total BS. I would never use them again and would not recommend them.

Manu Moudgil

Brandon was awesome ! Did the job right and made sure everything was working perfectly. Got a Irrigation T replaced for irrigation sprinklers

Jeff

Very friendly, knowledgeable staff installed a tankless water system and new heating system. The installers were detail oriented and the project was completed on time. I would absolutely recommend Fox and Sons for you heating and plumbing needs.

Vince Pelton

Devon was very professional and explained everything in detail. There were not extra charges, what was quoted was charged. We will use Fox and Sons again. Thank you Devon.

Brian Robinson

The teams that worked hard installing our new furnace, air conditioner and hot water tank were very skillful, friendly, and professional. They did the big job of fitting this all into a very small space and everything worked well. We are so happy with the results. Thank you Fox for a job well done and for beating your competitors price.

Christina Bessette

from a commercial business experience, it has not been positive. I understand that it's small town Vernon family business working with big corporation, and that can cause issues because big corporations can be challenging to work with; however, I've been trying to speak with people to get Fox and Sons set up as a vendor for my company (requires completion and return of a new vendor form) and in three weeks of trying, I have gotten no response. When I call, I'm told the people I need to speak with are out of office, not available, or on vacation. And when the person needed is the owner, and he's on vacation, well then I guess I can't escalate it any further and need to find a new vendor to work with. I'll find another vendor that responds in a more timely fashion, and can get my commercial business plumbing needs met, sooner rather than later.

Keiran Whitefield

Dieter turned up early but let me know before hand. Diagnosed issues and fixed my hot water service. Courteous attitude and clearly explained what he was going to do and the cost. Highly recommended. Will use Fox again.

Nichelle R

Five star service from all the Fox staff! We had our hot water tank start leaking and within an hour we had a technician at our home. Devon was friendly, efficient, and did a great job on the install. All communication between the office was top notch. From first booking to arranging a time with dispatch, to contacting the office for payment, they were all friendly and made a potentially stressful experience easy. Thank you again Fox and Sons team!

Teri Spates

Peter was very professional. He gave me a clear explanation of what my furnace required, with a detailed breakdown of costs. Excellent customer service. I would recommend Peter at Fox and Sons.

Terry Butcher

Fox and Sons did a good job but my initial experience with them was not great. There was way to much info and upsell. Calls from someone call a comfort specialist? Information over load and quotes that included things I did not want but after some conversation we were able to get things sorted and the work done. To their credit the furnace died two days after the initial visit late in the day and Scott stopped by and dropped some space heaters. And where able to get the parts quickly and did a good repair. Boris also found an issue with venting system and fixed as part of his service call. The house is warm and all is well

Jonathan Oliver

Excellent service. Noah was very courteous and kept the giant vacuum at the opposite end of the house letting our boy get his nap in. He worked diligently pulling massive amounts of fur from our never-cleaned vents.

Alex W

We contacted this company April 9 (on a Friday). Monday they had someone out to our home to provide us with a free estimate to install an AC. Justin was punctual and professional. After discussing our needs, we decided to install a new furnace and an AC. On Wednesday April 14 our new furnace and AC were installed. This company was very fast, great communication from start to finish, clean, and professional. I would highly recommend them to everyone. We are very pleased with the service we received.

Roger W Eberle

They never answer their phone. And it take days to return your call. Several missed appointments. Unreliable.

Tia Onyx (FarmGirlintheCity)

We spent $36,000 and are requesting a refund of $3600 for plumbing services not rendered. This company likes to price gouge homeowners. Minimum Quote always seems to be $1100. They wanted $1100 to hook up a sink and faucet. This install was supposed to be included in the $19000 plumbing contract they had not completed but was paid in full. From experience with plumbers, this is usually done by an experienced plumber in 30 minutes to an hour max. We said No to $1100 to hook up a faucet and sink. Talk about price gouging. The guy did not even show up on time. They did not even put the vanity back how it was to start. Brandon was the plumber. Worst customers manners and very rude to just leave without putting the bathroom back to how he found it or without saying a word to anyone. We got a new AC installation and were told we needed a new furnace as well and the furnace was 20 years old. We spent close to $18,000 only to discover after the installation that the old furnace was only 6 years old and did not need to be replaced. We were going to hire them for other services but after we discovered this, we feel taken advantage of and will be looking elsewhere. Not cool. Furnaces last 15-20 years. We did not need a new furnace for them to install the AC. Makes us wonder if the AC they gave us was also over-engineered.

Tyler Willis

Fox & Sons were quick to respond to my voicemail. The agent promptly scheduled a service call for my house (same day) and provided detailed information on what to expect. Liam was my technician, he was friendly and professional. Liam quickly troubleshot the issue with my air conditioner, provided me with multiple price points to rectify the issue, explained each fix in detail and promptly completed the work. Exceptional customer service and a pleasant experience all around. Thank you Fox & Sons.

Deborah Warren

Two other companies did not show up, did not return calls or emails. This technician, D'arcy, arrived immediately did all he could to find the necessary parts from local distributors, and get a price estimate. Not possible at this time today. He will call in 2 or 3 days with the answers. Gave me a great explanation as to why the louver was not operating correctly. Meanwhile, I can still use the AC for cooling, no problem.

Allison King

Colby and Dustin were absolutely fantastic . They were thorough, diligent, and extremely professional. They did an amazing job on our AC install (which we were desperate for!!) in the midst of the most insane heat wave I have ever experienced here in the Okanagan. Not only was the install really well done, their clean up was impeccable. We have worked wiry several contractors in the last few years and the service work “leftovers “ often leaves something to be desired. We have high expectations, and these guys went above and beyond. Would not hesitate to recommend these guys any day. Thanks again!!

Jolanda Nobels

I called this company because of a flyer I received in the mail. I wanted a furnace inspection. The customer service desk that I booked the appointment through was awesome. They contacted me a couple of times on the day of the spot to confirm times and then to let me know he was on his way. The text included a picture of my tech which I appreciated. There was also a training supervisor with my tech. Both guys were incredibly knowledgeable and we ended up talking a lot about solutions and educating me. I was not aware that this company also did plumbing and electrical. My house is older (1960) and I was going to call these trades independent of this furnace call but the fact that this company does it all is a game changer. Since my tech, Logan, is an electrician, he was able to do the electrical work I wanted done on the spot...,,over and above the original furnace inspection. That was great. Super satisfied so far. Would highly recommend. They also have a Service Plan that I sighed up for because it was incredible. Thanks Logan and Micheal. Good job!

Sonia T

Very professional service, friendly and good the job done! Thumbs up!

JanineL V

Very fast, efficient service. Willing and able to explain what was needed, my options, and costs. Estimate was on par for the completed work. Staff was on time, friendly, and spent the extra time to explain what was done. Switched my old tank water heater for a tankless and repaired a broken outlet for me while they were in. Would use Fox&sons again!!!

Norma Orr

I was pleasantly surprised at how fast Fox & Sons had someone out to assess our problems. We had already talked about replacing the furnace so when Chris said the old one could be fixed, but would cost $500 or $600 I made the decision to upgrade. It would take about 5 days to get the furnace & put it in, so Chris brought me 2 electric heaters. Shaun & Vern were friendly, quick & professional. They even asked for a broom & dustpan to clean up. (The plumber never did that.) Thank you Fox & Sons. May, 2018 Once again Fox & Sons has come through for me. The new service plan will certainly make my life easier. Scott was really knowledgable about your products.

Nichelle Penney

The dispatch and secretary both seemed like lovely, friendly people; however, we had scheduled an appointment for an afternoon service and cleaning. The workers were a no show. I called an hour after they were supposed to show, and I was told that dispatch would call me back. 45 minutes later I called again as no one called me back. I was told they would call me back with more information. 10 minutes later, I received a phone call telling me that the appointment was cancelled and no one would be able to come out. I took the afternoon off work for this. If I had not called, I would never have known that they were not coming. Dispatch apologized, but the best they could do was another afternoon appointment with no guarentee that the appointment would be kept. I cancelled everything, and went with another company, as I could not afford to take another afternoon off work just to potentially be cancelled again.

Judy Smith

Chris came and did a plumbing inspection. He was very thorough. He is a very personable guy and he knows his stuff. Every time we have used the services of Fox & Sons we have been happy. Justin was very friendly and answered all our questions without being pushy. We were very happy with our quote and Justin made some recommendations that saved us some money. All in all, a good experience. Roy and his partner who did the installation were terrific. Answered all our questions, left everything tidy and even shoveled my snow. What great service. Ben was friendly, courteous, and let me know exactly what he was doing during the inspection. Excellent service.

Amber Vickers

We always have a pleasant experience with Fox & Sons and will continue to call them for all our HVAC needs! Thanks again for your help today, Scott!

David Clifton

Only reason for not giving 5 stars was notification of when they would be here. I phoned day before appointment and left message, then again at 8:30am on day of appointment to find out what time they would be here. We had other things going on and wanted to plan our day. It was only around 10:15 they phoned and could not narrow down any tighter than “this afternoon”. Would be nice if they could give a two hour window either early in the morning or better still, the day before.

Terri Flanagan

The team from Fox and Sons is professional yet friendly, knowledgeable and efficient. The decision to go with this ductless system is a mjaor investment, but know that with these skilled technicians installing excellent equipment, we made the right one. With a system retro-fitted throughout this older ductless home, we felt relief immediately, not just due to the cooler environment, but because the team inspires confidence. Thanks Fox and Sons! #happycustomers #newbestfriends

Amber Lee Sulz

I could not have been more impressed Tom. His professionalism and his compassion for the situation was incredible. He went over and beyond. We were also impressed with the friendliness of Fox and Sons dispatch personnel was exceptional. We would recommend Fox and Sons and Tom. So impressed!!

Jessica Neathway

Dieter arrived early to both appointments which was great for me! He was professional and polite and listened to everything that I had noticed before trying to problem solve our issue (blocked main drain) and suggested some preventative maintenance to help in the future (100% necessary and 100% worthwhile). When he came back after the weekend to perform the cleaning he was super efficient. He was even super patient with my four year old and my lab. I would absolutely recommend Fox Plumbing.

Curtis Desbiens

We’re a large construction company -our usual electricians couldn’t make it to Armstrong for the tight deadline on a project. We called fox and sons the day before at the end of day and explained our issues with the deadline. They were able to come out the next day and finish the electric the same day. Keeping us involved in the process the entire way giving us updates when the electrician would make it and exact time frame. Very pleasant - highly recommend 5 stars

Sylvia Port (Wookie Mom)

We always get great service from Fox & Sons and Thomas did not disappoint. Furnace and a/c are now clean and operational until next time. (And Buddy, a great judge of character, LOVED him. )

Andrew Wilson

Peter was great. Very helpful and friendly. Fast professional service. I would recommend Fox and Sons to anyone looking for these services

Dave Rogers

Everything was expertly carried out and explained. Sergei was very knowledgeable and answered all my questions to my satisfaction. Very keen, and interested in getting more business for Fox and Sons. I did wonder if perhaps he was on commission.

Mike R.

New to Vernon, my wife checked the reviews on website and decided to call fox & sons regarding the furnace issues. They cancelled the first appointment and rescheduled it 3 weeks later. My wife confirmed twice to send the hvac specialist and fox & sons has agreed but sent a plumber who had no idea regarding furnace ... this experience was a total waste of time and money as the plumber was not able to resolve the furnace issue.

Ryan Ponto

Technician was on time and did the work quickly. He was very upfront and honest about what needed to be done and gave us our options without pressuring us toward any of them. Since our furnace is quite old and needing to be replaced anyway, he was sure to let us know what dangers there could be, how best to mitigate them, and what to watch for. He had another staff member responsible for sales contact us and he was here within 30 minutes of the tech leaving. We were told likely Monday, but this was way faster, obviously! In less than 2 hours total (tech visit on), we had purchased and scheduled a furnace replacement to be done within the next week. Overall, one of the best experiences I've had with a trades related company since I've moved to the Okanagan.

Jessica Leonard

Justin is very knowledgeable and answered all our questions. Explained everything in detail on what work was going to be done and how the team would complete the job. Very patient while we sorted everything out on our end and made our final decision. Because we had no heat he got the team out sooner than we had expected.

Jerry Gautreau

We were very pleased with the Gas line installation technician who attended our residence to offer a quote for installation of a Natural gas line. He was very friendly, informative and eager to ensure we understood the installation process. J&C

Deb Robertson

Fantastic service, and SAME day repairs.???????????????????? technicians and service. Thank you Fox & Sons for having such courteous, knowledgeable, friendly technicians! They blow their competitors out of the water. For a job done well, done right, on time and on budget, don't waste your time searching, CALL Fox & Sons.... Thanks Chris!! An amazing job on the plumbing and such great service! And thank you Logan for your 5 star electrical service. ????????

Morgan Roney

We had a bad experience with Fox & Sons. We were ripped off. I was out of town on business and my wife called Fox & Sons to fix a dripping faucet. They came and fixed it and charged her $460. They didn't provide an invoice and had her pay the bill on the spot with no paperwork. I waited for an invoice to come in the mail or by email but one never did. When I called and demanded an invoice it had only one line item "repair kitchen tap with new cartridge" : $460. We have a Delta single tap that doesn't use cartridges. It uses O-Rings and the replacement kit is $12.95 on Amazon. Replacing the o-rings takes less than ten minutes. Since parts and labour were not separated out in the invoice we don't know where the enormous charge came from. Despite calling Fox and Sons multiple times, no service manager has returned our calls. We now have to deal with them through the Better Business Bureau and other government agencies which is an additional waste of time. The funny thing is it probably would have slipped by me but the plumber didn't cover the drain when he started working and lost our hot/cold symbol cap down the drain. Instead of retrieving it from the trap he just rammed a piece of garbage in the hole. It was the missing red/blue piece that got me looking into the job and therefor learning the incredible price they charged us. UPDATE: After posting this review Fox & Sons reached out to me. They wanted to know what would make me satisfied and I requested an invoice with parts and labour charges so I could understand where the charge came from. They did not give me that because they "don't charge that way" and "every situation is unique". So we entered into this strange negotiation of back and forth until we landed on a price that I thought was fair. To my surprise I received a cheque in the mail for the adjusted amount. I won't be using Fox & Sons again due to this experience but I have to give them credit that they did finally make it right. I added two stars for that. Thanks goodness for public reviews!

Robert Dunlop

I felt really happy with the whole experience. The tech was amazing and explained everything in an easy to understand manner - not pushy or anything like that. He provided me with options and quotes before doing any work. Truly great service!

Bill Hilton

We had our furnace and air conditioner serviced today by Bronson from Fox. Fox had some issues with missing an appointment, Bronson explained that they were experiencing numerous work place illnesses in key roles. Which created problems with the last appointment. Bronson was a gentlemen communicated clearly and got Fox to honour Shara's pledge of a $50 credit (for missing the appt) which we used towards new furnace filters. Bronson was informative and even discussed the life span of the furnace and water heater. More than happy......good job Bronson!

Paul Cahill

Well not really sure how to rate this company. On Tuesday the 11 we had our furnace serviced and cleaned and told that it was in excellent condition and all ready to go. Wednesday evening when we needed it the furnace didn't work. Called Thursday morning was told that they were coming out that day. After waiting as long as we could e called and scheduled it for Friday morning. Still no one showed. Then was told after numerous calls back to the company that someone would be out Saturday morning at 10 . Well it's now 12 and I haven't heard from them. Another wasted day waiting for fox and Son's. Hopefully some day soon this issue will resolved.

Ray Piasta

We just had a new Daikin heat pump/AC installed today in under 8 hours. All the service guys Scott Slauve, Neil. They where very professional and clean. We are very pleased with the work.

Bernie Jardine

Andrew was Great walked me through the Electrical inspection, explaining everything he was doing. I don't thing there is anyone better than he was. Explained what needed to be done now and what could wait, giving lots of options and things to think about. BernieJ

scripturusl

The guys arrived on time and were super professional. I let them in and showed them around as I had to leave for work while they did the furnace and AC install. They explained the process of what would be done and answered my questions, we also took care of the paperwork at this time also. When I got home that evening they were gone and it seemed like they were never even there and the new equipment just magically appeared haha. Can't recommend these guys enough.

Michael Bryson

Prompt and did what they said they would do including cleanup and getting rid of old parts. One problem was the pilot light on my hot water heater was not reignited after a new furnace installation. One call and 20 minutes later a tech was here and hot water was running again. He also checked the other work that had been done and ran over the operation and maintenance details again. Happy, Happy.

Ray Parker

Dennis arrived right on time, actually a day early, because he was in the area and had finished another job and had time before he went back into town. During the inspection he solved the problem with the leaky plug in the bath-tub in about 2 minutes (which made my wife very happy????). I appreciated his honesty and professionalism and would recommend his services as well above standards. Thank you, Dennis, for a job well done! Ray and Sharon Parker

Dan Reid

Fast and friendly service! Excellent all around.

brent romyn

Luke came to our house to do a plumbing inspection and he was great. He was very easy to talk to and explained everything he was doing. Would recommended Luke and fox and sons!

Pat Hartwig

Nievie(Spelling) was our Technician, she was very professional and knowledgeable about the equipment. She was able to get the thermostat updated and interacting the way it is supposed to, she checked all equipment and gave us advice on the maintenance of it. Overall we are very happy with the service, We would recommend this company to anyone .

Marty Taylor

Fox and Sons came recommended to me thru a co worker who had just finished a project with them and loved the service and experience... I was not disappointed. Efficient timely repairs with excellent staff made me a customer. I would most definitely recommend this outfit to anyone looking for a professional plumbing, electrical or HVAC company. I had Reese look after our furnace repair, he was polite and explained every step of the repair to us, even when it went sideways!! Excellent follow up on our experience and a generous gift card sealed the deal. If you're looking for three quotes get one from these guys and factor in their service, you will not be disappointed!!

alli george

They came out on Christmas Eve day to fix a pump. Prompt curtious service. We are very pleased. We recommend Fox & Sons to everyone

Sandy Embleton

Justin came to give me a quote for AC install, very nice man, knowledgeable. I have used Fox and Sons several times before and have found them to have excellent service and would recommend them to anyone. AC being installed in two days.

Gayle Imrie

Justin came to give us an estimate on a furnace, air conditioner and humidifier. He understood what we wanted and provided us with many options. He did not pressure us at all. He was very knowledgeable and answered all our questions. Would definitely recommend Fox & Sons.

Crystal Horton

3 different techs have provided supports in our new house. They were all friendly, professional, and competent. I don't have a frame of reference for price comparisons but we are very pleased with the service we received. Not only is rhyming fun but we fully recommend fox and sons ????

Lynn Moore

Peter had the problem with my furnace pinned down within minutes! He took the time to explain the problem and how to avoid it in the future. He was friendly, kind and respectful and I'm happy to give Peter and Fox 5 stars for great service. I signed on with Fox's Service Partner Plan so I will have peace of mind in the future and ensure my furnace/cooling system will receive regular, excellent maintenance and last me a very long time. Thank you!

Matt Siegler

Had my furnace inspected they stated that my heat exchanger was a danger to my family. Was ask to keep it off. I have another company coming in to install new furnace today when it was removed there were zero holes in my heat exchanger. Don't Waste your 90.00 on a service call for bad advice. I should get a refund of that money. When Fox gave me a quote they had a no name brand furnace their quote was 1500 over local reputability company. Look past their fancy logos and Ipads.

Matt Bean

Excellent customer service, terrible results. Was charged 2nd time for them to come fix the same issue. Discovered the issue was not really fixed the first time they came out.

Rob G

They were able to get to my house within 2 hours of me calling. They tell you on the phone there is a $79 service fee (deducted from repair cost if you go ahead with it), but don't tell you on the phone it is FLAT FEE pricing. They quoted $470 plus tax to swap out a kitchen faucet. This is a 1 hour job for a professional plumber. I would not recommend using this company. Upon looking more closely, I also find it a bit weird all of their reviews on Google are from users with 1 or 2 reviews, none of which mention flat rate pricing.

Gemma Patterson

Could not be happier with their service!! Firstly, we had Justin come to quote us on some options to replace our hot water tank within 2 days of calling in. He was awesome - explained all of the options and details to us, helped us with financing and picking the right option for us with a 3 week old baby. Justin also arranged for the service guys to check our furnace for us when doing the job, which otherwise would have been scheduled for November if we booked separately. The service was booked for 2 days after Justin was here, we couldn't believe how quick and streamline the process truly was. Paul & Steve worked tirelessly at our home today putting in the new system and explaining it to us. When they came into an issue with our gas regulator Fred joined the guys at our house (after already going home for the day) and Steve drove to get a new one for us and they all fixed it, staying later than expected. They were all so friendly, courteous, and didn't mind explaining anything to us. This was a great experience, and we will use them again for AC and for servicing in the future for sure, as well as recommending the company to neighbours. Thanks guys, you were all great!

James Gibson

Service tech was nick. Very friendly and very good service. Work was done well. Problem is their price gave no breakdown of labour and materials. They just charged for the "job". They charged about 50% more than anyone else. They installed a check valve, relief valve and about 10ft of PVC pipe. 2.5 hours of time and charged over $900. I reccomend getting some alternative quotes before going with them.

Chris Kuhn

Very pleased with the respond time and the degree of professionalism at every level. Wish I had them in years earlier to install the combination water heater and boiler. Technician was knowledgeable and and took pride in his workmanship. …

Beth Marie Murphy

I would give him 10 stars if I could. He is a polite and very knowledgeable and can explain plumbing in terms I could understand. He kept me informed of his progress and gave me the choice of what I wanted done with absolutely. Chris has become "my" plumber. I also learned a lot about plumbing from him. This a review for Roy, an electrician. The first time I had a disapppointing experience. This time he more than earned 5 stars. He showed me the fried wires in the fan which convince me needed to get a new fan. I wanted to have it as a smart light and he spent considerable amount of time to get it working as I needed. He is very persona ble and pleasant to have him in my home Peter came today to do a heater inspection. He kept me informed and have me options and his opinion on the suggestions. He also helped with a plumbing problem by setting up an appointment for later in the week.p

Nicole Stewart

Fantastic quick help with unexpected plumbing issues. Thank you Stephen for the amazing service!!

Dave Hogg

We had Shane from Fox and Sons to our home today to service our HVAC system for the winter heating system. Shane was very professional, very knowledgeable. He took the time to explain what the system need as it had not been maintained by the past owners. He took pictures of the different areas of the HVAC system that I was not able to see. Nothing was done prior to he and I going over different options. I really appreciate that he was not pushing stuff that was needed and most of all he was very pleasant. Thanks for a great job Shane! Dave Hogg

Trevor Q

Brandon was very professional and did a thorough job with figuring out what was happening with my furnace and fixed it promptly. I would definitely recommend Fox to anyone looking for 5 star service. Trevor Q

Brian Martin

Right from first contact Fox and Sons was super professional. They kept me informed every step of the way using a variety of technologies. Phone, text, and email. The follow up was like nothing I’ve ever experienced. The technician Ken was informative, very thorough and we were so impressed with the high level of service. I would very much recommend Fox and Sons.

William Mastop

We had Fox & Sons do the installation of some retro-fit air ducting and an air conditioner unit in January of 2019. They also did installation of a substantial amount of new plumbing in the same month, replacing an old cast iron stack and plumbing throughout the house. They provided three estimates for each job, outlining what the options were. They were responsive to phone calls with additional questions. When we made the decision as to how to proceed they attended the job promptly, and did the work in a professional manner in a timely way. Their price for each job was a fair one. I'd definitely use them again, and recommend them without reservation. A job very well done. In the spring of 2019 we had them back to attend to another matter pertaining to the furnace. They were again very attentive, addressed the job promptly and with professionalism, and did very good work. Top quality service, very good communication, excellent work. This is a top quality team. Really excellent guys.

Ken Klassen

Tom came for our annual electrical inspection today and completed it in a COVID safe and professional manner. He was thorough and easily responded to our questions with clear and concise explanations. Thank you Fox for having such personable and knowledgeable employees.

Nova Finn

We are so thankful that we went with Fox for a new A/C, furnace and hot water tank. The work crew that was sent out to our home were friendly, professional and very knowledgeable about the products they were installing. I would recommend this company to all my friends and family! Thank you Fox and Sons!

Faith Black

Tom did a most thorough inspection of my house electrical including my concerns on wiring for the sauna and the necessary requirements to bring outlets up to code. Very kind, professional and thoughtful in every way!

Abraham Tio

they answer calls, send the tech, do the work, charge a fair price. there are outfits that i'm assured deliver great service in my area who can't deliver on even the first step. fox & sons delivers on all of them.

Susan Fraser

I called Fox and Sons on Wednesday seeking a technician to check my furnace for intermittent failure to start. Code on furnace had indicated ignition failure to light burner. I was given an appointment for Thursday. Technician was professional and friendly. He took time to explain what he was during the service and was encouraging for me to watch his work. He quickly resolved the issue.

Nicole Chapdelaine

Erin was our electrician and was excellent (@Fox and Sons...add her to your selection of technicians!) She was prompt, professional and very efficient with the install of the ceiling fan on our balcony (despite the surprise of a bat in the old light housing!!) Cost was more than we were expecting (hence the 4 stars) but overall a very professional company from the initial phone call I made to book an appointment. We would use them again in the future.

Justin VannPashak

Fox and Sons worked with me through a challenging time. Paul, Devon, Tristan, and Nicola all stepped up to help with a difficult plumbing project. I have turned to them for services before and their performance on this project will ensure that they continue to be my first call. You can tell a lot about a company based on how they handle adversity, and this team handled it very well. I'm also a fan of their flat rates.

Nathan Guthrie

Brandon quickly figured out the problem with our AC unit and had us back up and running within an hour of showing up. Many thanks for the quick fix in the middle of a heat wave! Brandon was punctual, polite, and clearly communicated all present and future options to help us avoid problems moving forward.

Sherrel Pucci

Jordan and another installer were at our home the whole day installing an new modulating furnace and AC. We got the 2fer deal and so far extremely happy with it. Both were very professional and knowledgeable about the job they were doing Jordan went over the install of our new thermostat as well. Big job for them ????

Jamie Rennie

Great service, presented all options and prices. Wasn’t pushy with the ‘package deals’ the company offers. Would recommend

Vivian Walters

Service was excellent. Devon, the gentleman who installed our new water heater, was knowledgeable, efficient, and polite. He did an excellent job and I will definitely be calling Fox & Sons for service in the future.

Heiko Albrecht

Liam was awesome. Very knowledgeable, nice guy. He did an assessment of my HVAC equipment and then explained to me what needs to be done and should be done. Gave me 3 different options to choose from. Overall exceptional service by Liam and Fox&Sons, thank you.

Norm Chow

Dustin C provided me cost estimates for 3 options to replace my hot water tank. He was very professional, friendly, detailed and quick in completing his assessment. I understood the reason for the recommended replacement and felt I would receive competitive pricing!

Tyson Kaempffer

We some excess gas smell coming from the outside vent, Fox and Sons were able to come to the house within 30mins, discovered that our regulator was out of adjustment and diagnosed and repaired a plumbing issue with our hot water on demand unit. All repairs were able to be completed same day, very impressed with the technicians and their ability to do this on the spot.

James Shannon

My furnace was unable to get the temperature above 16 degrees Celsius. Fox & Sons showed up in a matter of minutes, and got right to work diagnosing the problem! I just thought I would update this post. Despite the fact that the problem was diagnosed quickly, on a Friday afternoon, the cost of the repairs quoted were insane. He also assured me it was okay for me to wait over the weekend heating my house with two fireplaces. He quoted me $740 to replace the furnace fan motor, but that was a "band-aid repair" At the end of the day the tech actually wanted to replace the furnace to the tune of $9,000. On Saturday I decided I'd had enough of heating my house with the fireplaces, and had Ace Mechanical Plumbing and Heating come out to give me a second opinion. Alvin got the furnace working until after the holiday, then came back and ended up replacing the fan motor for $530.

Michael Miller

Great company! They are smart, punctual and worked with us to get our problem fixed. I don’t think I will be calling anyone else other than Fox and Sons for their quality products and service.

Bee Chase

They came initially to inspect (inspection guy was great and wore a mask) very professional and sold my father a duct cleaning half price and then salesman came next day (Professional and wore mask) sold him on a new thermostat and high efficiency furnace AND duct cleaning saying ‘Yes we have a crew that will come out and do duct cleaning same time with the install when you buy a furnace ’ the understanding was it would be hard on a furnace to contend with dirty ducts. Rob said tomorrow it would be installed 830 am so we prepared but they did not show up. So we called the office asking why are they not here? She says oh they are coming tomorrow now(no notice to us) so when they show to install, the installer knows nothing of the duct cleaning, so they are not doing that! I am not impressed with their ability to schedule, communicate or get the offer straight. I really wanted to like this company but somewhere someone dropped the ball ...the installers were friendly and answered questions. Granted not their fault the office or sales guy didn’t tell them the plan for ducts! Now dad gets an expensive new powerful furnace to blast through filthy ducts.

Cavelle Layes

Scott came the same day we called even though we live outside of town. It was our first time using this company and we definitely will be using them for every other issue in the future. He was thorough, honest, and explained everything as he inspected our furnace. Our furnace is older and was on its last legs and Scott gave us multiple options to fix it as well as to replace. Even though it was late at night and well past their work hours, Scott was able to get us a quote, set us up for financing and schedule us for a full replacement before leaving the house. He got us a great deal on a furnace and also gave us information on how to do some minor repairs on our own to save money. Our furnace will be fully installed in just a few days, no long waits, and will have a 10+ year warranty. This company also carries most of the parts needed to do repairs with them at all times, so there is no back and forth. We definitely would recommend this company!

Melissa Vandermeer

Amazing customer service by both office and maintain personnel. Gave me quotes and options that were of interest and good value. Answered all my questions patiently and throughly. Extremely happy.

Stephen macinnis

The crew at Fox Plumbing was outstanding. Very friendly and professional. They went above and beyond to answer questions about all my other plumbing needs. Will definitely use them again! Thanks Dylan and Jared!

Laura-Lee Locheed

As a member of a long-time Vernon Family , the fact that my Father ( ~ with our residence in Okanagan Landing since 1945) built one of Vernon's early plumbing companies gives me a special enjoyment of the EXCELLENT services that the Fox Family, and their Crew, provide. Thomas ( a young Real Gentleman ) is very proficient, and thorough ~ in his customer briefings , and in his work. I am VERY pleased with my Membership with Fox and Sons. Not only did I save $ 80. on my regular York furnace inspection this month, but I am able to have the electrical systems in my home double-checked (with my homeowner's insurance in mind ) . Thanks you, Ted, and the Energetic Crew ! Laura-Lee Locheed Addition at August 2020 ~ Tom the Electrician did a SUPERB job in identifying a possible fire hazard in a bathroom electrical outlet in my home, as he performed several tasks. As with all of the excellent Fox and Sons Trades People, he was efficient, thorough, and also very personable. It is a real treat to be able to count on the services of this fine local Okanagan Company.

Bill Tarr

Peter came out to troubleshoot a problem with our Heat Pump. He was punctual, thorough, efficient and communicated the repairs required very clearly. He followed through on every aspect of the repair in a timely fashion. Peter was also a very friendly tech. I value these qualities in a company and in a person!

Darcy Pearson

Very prompt & professional. Technician (Paul) was able to come to house on very short notice & address our issue. Very satisfied with the whole experience, including the very reasonable pricing. Well done! Second time we have used F & S, will continue to do so.

Doreen Lemay

Tom the electrician was honest and is a good asset to the team. I am a member and pay $189.00 for 12 months at the Outback resort. This includes One electrical inspection per year. Tom took off my Electrical panel and suggested I get a surge protector. Said box was in very good condition. We both noticed construction dust in the electrical circuit breaker box but did not take the time to plow it out. Replaced the electrical panel . He than wrote on his report circuit box requires cleaning. Why not just ask the customer if they would like it cleaned now and how much? Now I would have to book an appointment again and wait 2-4 hours for an electrician to arrive and plow out the dust. I do not like standard pricing and I would rather pay by the hour. Prices are very high. Regards, Doreen

Hailey Denton

Quoted $1100 to install a toilet and a pedestal sink...I already had the toilet and the sink!! So they were basically charging me $1100 for the labor on a job that would have taken 3 hours max...outrageous!!! I will NEVER recommend or use them again!!

Rudi Ingenhorst

Able to arrive within 4 days of initial request for duct cleaning. Came from Vernon to Salmon Arm which was appreciated. Both men were friendly, courteous and efficient. All ducts cleaned and whole house vacuumed in the space of 2 hours

Corey Miller

My AC unit was almost 20 years old and it was time for a new one I read the reviews and thought I would reach out to Fox. They recommended what I should have installed for an AC unit, so I went with that. After some use I discovered that the AC unit was not sufficient enough to cool my house down! After several complaints someone finally came to the house to look at it and said someone would get ahold of me in the next week and of course no one did. After playing cat Mouse I finally gave up. So I sit here with my AC that is set to 23 degrees and it's 28 in my house and it has been running all day! Don't trust their judgment or you'll be sitting in your house sweating like me! My twenty-year-old AC was doing just as good as job as the new one!

Valerie Hiebert

Ben McDonald went above & beyond super awesome customer service and so very polite. Rewired thermostat for the air conditioner to work. Ben was excellent, very polite & above all exceptional service.. Thank you Fox & Sins for your outstanding team... I would highly recommend Fox & Sons....

Dorothy Ewing

The service man was very helpful and easy to understand. Was very refreshing to not have the product pushed on to you like a used car salesman. Instead the service provider was extremely knowledgeable about the product, made the necessary recommendations and answered all my questions in a friendly and professional manner.

Steve and Julie Jones

My home was built in the early 80’s. Had Fox and Sons do a plumbing inspection. They noticed my main shut of valve was slightly leaking, 8 of my shut of valves on my sinks had seized, small issue with my irrigation system and a frost free tap outside was leaking. Today Devon came out and fixed every single issue in a timely fashion. As per all the employees at Fox and Sons, Devon was polite, friendly, and extremely knowledgeable. Thank you Devon for taking care of all my Plumbing issues!!

Vera Nikki

Professional, friendly and efficient and they work well as a team, respectful, courteous not just to us the customer but amongst themselves. I had a new furnace, AC, Hot Water on demand, water softener and hood vent supplied and installed by Fox and Sons and I Would hire them again for any services they offer when needed.

Les Ley

Justin came by to provide a quote for AC, furnace, water heater. He arrived on time, was very polite, personable and knowledgeable. He explained all of our options in detail and answered all of our questions. He made necessary arrangements for immediate installation. Coordination with administrative staff went quickly and smoothly. We are confident installation and follow up care will be A+ as well. Thank you.

Christina Rudkavich

Had our A/C unit installed today and wow what a difference, very happy with the product. The employees were very polite, respectful and efficient. From start to finish it was a great experience, I would highly recommend this company. We are very happy

Frances Weeks

Sergie was on time and quickly diagnosed the problem with our furnace. Due to the furnace being 21 years old it wasn't economical to repair. He called Scott, comfort rep, who turned up within 20 mins and we have chosen a new furnace which is being installed tomorrow. Great service so far.

Terry Gall

The communication between the office and myself in regard to my appointment was excellent. The technician was on-time, friendly, answered all of my questions, and addressed all of my concerns. He came fully prepared to do the job I had booked; as well as, had materials available should I had request other work or extra tasks to be completed.

Lorne Newell

Dennis and Jason Were efficient, professional and pleasant. They worked diligently through the day, keeping me apprized of the progress and when a cosmetic decision was required came to me for agreement. A job well done.

Krista Beadman

Reece is very professional and knowledgeable. He took the time to explain everything and show us what he was doing and why. Will definitely use Fox again. Thank you!

Geoff de Ruiter

Like many other individuals I had a very simple job for them to perform. I had installed a mini-split heat pump at my soon to be retired Mum's house and the only thing that was needed were the refrigerant lines connected, a 15 minute job, nitrogen pressure test, and a vacuum pull. Here is the important part, I facilitate bulk purchases of heat pumps down on Vancouver island. The job should be at max a $400 job taking no more than 2 hours. For some reason two employees were there for a total of 6 billable hours. There is no reason for having two individuals there, because there is no heavy lifting of any equipment, and plus everything was already installed up until the refrigerant connection part. In the end they added parts that were not needed and we're not asked to be added, but my mom did not know the difference. Finally the bill came to $1,000. I don't say this lightly but this is unacceptable and borderline criminal for how much they charged on such a simple job. I did this so my mom could have affordable heating instead of the heavy work of wood heat, and occasional cooling. I understand the company needs to make money and I understand they don't live right where my mom lives so maybe the cost could have been $600, but that still makes a big difference between what I think it should be and what they charged. Best of luck to you this reader in choosing a company, and I hope you get affordable pricing and top quality service, without being taken advantage of. Edit: Responding to the message below. I did call last year after the unit was hooked up. The clarification of the charges didn't line up for the 6 hours of bill time and $1000 bill. Companies that install their own units usually charge $1000 for the full install and take 3 hours with two people to install a mini-split unit. I know this because I have installed around 40 units myself (but working with a refrigerant mechanic at the same time to do the refrigerant part) and know the time it takes, and worked with other installers and know their schedules for number of installs per day. This is what was very concerning to me and I even offered that unknowns on my side would lead to $600 for the bill, but again not $1000. It is honorable you responded but you are attempting to try mitigate a situation and negative review. I am sure you do good work, but in this case my mother was taken advantage of.

Andy Saunders

Great experience with Ben, the technician, very knowledgeable. Will use again. Very prompt, A+ communication skills both on-site and before arrival to let us know when the visit would start! Thanks!

Nicola Langan

Devon fixed our leaky toilet and installed a new water softener for us. The install was quite challenging and he had to plumb through a wall, but he left everything as clean as he found it. He gave us a few options to choose from and got the work done quickly that same day. He even took the time to make sure our pets were comfortable before he left as we weren't home. Thanks Devon!

Leanne McGratten

Our furnace stopped working just before Christmas and on Christmas eve morning the team showed up, 3 technicians plus Ted Fox who got things off to a good start. The techs were very professional and worked steadily to remove the old furnace then install the new one. At one point i went downstairs and found the installation manager there checking on progress. Through the whole experience i felt confident knowing i had a team of professionals here.

Ellen Thomas

Norm was great. Really explained well everything to me as he was inspecting and fixing my furnace. Stayed longer than he had to to do a few extra above and beyond things. I highly recommend him.

Jan King

Today was Luke's turn to come by, He did a cam inspection of our main drain, a free service to Fox plan members like me and the kind of thing most home owners don't consider, but well worth finding out about. Fox fits into the new model of the homeowner, one that's not kept in the dark until something goes wrong, but one that has a team of awesome peeps helping them find out about their home , the good and the bad of it to plan improvements and repairs. Stop taking for granted the home you sleep in every night and find out all about your home, the peace of mind is worth it.

Sheldon&Kathy Wiebe

Jared and Dennis we're very professional. Gave a good explanation before job and after. Furnace was installed within 3 days of calling Fox- to technician coming out to give a quote - to installation.

Tasha Forseth

The tech was here on time and did his inspection on our furnace and gave advice and suggestions as to what we could do and set up further appointments for quotes on a new furnace!

Ed Shore

Electrical inspection was performed by Andrew. Very professional, took his time, didn't rush, answered all my questions. I recommend Fox and Sons for your HVAC/Plumbing/Electrical services.

Michael Illingby

Tom did a great job getting the my ceiling fans and pot lights installed. My wife is comfortable having him in our home, although our dog barked at him every time her entered, there's just no pleasing that dog. Tom knows his stuff, very glad he has so many great ideas. We would like to have him be our regular tech if you read this please!!! Fast, thorough and professional. Also, I had already determined what I thought that I wanted prior to his arrival, but after Tom went through everything with me I can assure that he knows best! Thanks Fox for sending Tom!

sandy hornsby

I am very happy with the service Fox and Sons provided right from the consultation to the installation of our ductless Heating/Cooling system. The technicians were extremely professional, on time, knowledgeable, and efficient. The work they completed was exceptional. I would highly recommend them.

K Bruno

Great, quick service! Darcy was very friendly and thorough. I will definitely be calling this company again for my future needs.

Wendy Wildeman

It was a pleasure doing business with Justin...he was always very accommodating and professional taking care of everything that was needed...I would highly recommend Fox to friends and family... Thank you Justin!

Sheelagh Winston

We made a call, they responded right away, came for a consult on Monday and the job was finished Tuesday 5pm. They also took care of utilities rebate application and financing. HW tank, furnace and AC. Outstanding, they even loved the dog!

macerockson

Contacted Fox and Sons for a consultation re: replacing out 27 year old furnace. Justin was prompt, informative and I believe helped us choose the best option for us. We wanted to add a few tweaks to the estimate and we were able to do that very reasonably! The following week our new furnace was installed. The team was friendly, efficient and cleaned up both during and after the job. As a follow-up they came back out and did a small and complimentary job for us. What a nice surprise! Time will tell but so far so good on the furnace ... quiet and efficient. Like I said ... outstanding from start to finish! Highly recommended!

Doug Johnson (SmiKooMan)

Think twice if you have a disability. Mine is hearing. In spite of being offered a media choice of telephone, text, or email (I chose text), this business has yet answer any of my texts or emails. Twice over the past eight days I received emails and texts promising of an appointment "tomorrow". After eight days none has come, and email and text queries are ignored.

Rolando Henry

Very friendly and professional service. The flat-rate pricing is affordable. Our plumbing situation was a bit of an odd-ball, and still requires some additional work, but I am happy and confident with continuing with Fox.

Jan Adam King

Session 1: So, Erin calls me 15 min out to say she is almost there. I am downtown but I make it on time. She pulls up in her Fox van a bit perplexed because the way the streets work here but she shrugs it off and dives in and next thing I know, the work that I could not get other teams to look at at is planned out and quoted .... I have already signed up for the Fox membership plan so .... at no charge she does a full house electrical inspection and comes up with a few more recommendations including adding a missing surge protector for the main service to circuit box link.... you know, the kind of thing that will save you thousands of dollars if your local electrical line gets hit by electricity.... that’s good advice We can’t afford it yet so she priced it out and left the quotes for us as reminders . She also just happened to be a real pleasure to have over which reflects well on Fox and Sons . Sooo this is not paid advertising and I am not hired by Fox but .... I totally recommend they membership plan because the entire experience cost totally 0 dollars and for that we got a full check up and lots of quotes for projects we want Seriously home service you WANT with people competent and engaged How did this happen Love it Session 4 Andrew was called in as a Fox member perk free inspection to check on some electrical issues we have been having. He gave the all clear and came up with some additional suggestions that will be very useful ….. when we can afford them ….. it’s nice to know Fox has our back . Been Foxed and I like it June, x 21 Andrew back out today to trouble shoot a pesky outdoor socket circuit he put a breaker on but is still being finiky…. Maybe I should change telecoms again No complaints :-) Augusts Child is Brandon Aug 5th 2021 Brandon came out to help us with a Moen Flo smart meter to assist us in tracking reports of high water use. Not only did he get that done but also mentioned we had on our wish list a reverse osmosis filter which we also opted in for . We can now track our water usage by each device on the line while quaffing the cleanest water in the city and Brandon was jumping to get it done . He doesn’t mind grilled cheese sandwiches either Great guy . November’s Child is Devon November 21 Devon came out to repair a outdoor water line that was improperly vented by the local yokels for the cold season and burst No nonsense , got it done and offered some home improvement quotes .

Deb Sparrow

Hired them to replace a furnace and air conditioning in the house my daughter and son in law bought. That went so when we discovered the drainage from he even had a problem we got them back to check it out. They charged over $700 for 45 minutes angering the line, came back and tried again at” no charge” and then came back with a camera auger at a cost of almost $700 more. They decided there was likely a collapse in the line and offered to dig up the concrete sidewalk, fund the line, repair it and put the dirt back but not replace the concrete for around $4000. At this point we decided to hire someone else. Today it was dug up and there was nothing wrong with the line so we have to replace the dirt and sidewalk for something that wasn’t even a problem to start with. Way too expensive and double billed for angering when we were told we would only be charged for once, at $700 for 45 minutes! Never again! Three stars only for the furnace work and the workers that did it.

Puneet Dhillon

Fox & Sons came to check-in our gas hot water tank which stopped working last night. They just asked a bunch of questions and didn't even try lighting it up properly. Instead, they just gave us a bunch of overly-priced quotes for a brand new tank and installation. Luckily, a friend recommended Coldstream Mechanical who came in at 7:30 pm to check-in on us just to make sure we would have hot water at least for tomorrow. He worked for a while on getting the pilot lit up and made sure we had hot water. David (boy did we get lucky with this recommendation!) didn't charge us a dime for lighting it up and recommended that we get a new heater installed since ours isn't very reliable anymore. We really appreciate him coming in way past work hours to make sure we get through the night and the next few days comfortably while he arranges for a new tank and installation for us. Needless to say - he won our business and our hearts!

Rod Hannaford

We had a sewer gas problem in our home that was proving elusive, and after being told that nobody local could do a smoke test, but Fox could, we arranged to have them come out. They cancelled their appointment yesterday, supposedly because of "local emergencies" and re-scheduled for today. Earlier today (Dec 2020) the plumber called to say he'd be calling when he departed and would bring all the equipment needed for a smoke test just in case it was needed. About 1 hour later, the office called to say "we don't deal with sewer gas problems...we don't do smoke tests" and told us they would not be coming. Unbelievable...and incredibly unprofessional. They are now permanently blacklisted in my books. I wish I could give ZERO stars.

Wendy Hart Penner

Paul kept us up to date on his arrival time, he was prompt, polite, explained the work he would do and how then right to the task required. Paul also quickly and efficiently resolved a second, unexpected plumbing issue on the same visit. 5 Star.

Monica Lowe

Tom H was extremely polite, courteous, clean and got the job done quickly and efficiently.. This was a small electrical issue that gave me same day service even though it was Not an emergency. I am impressed with the amount of care that I have experienced with Fox and Sons over the past five years and I have no issues with recommending their service to anyone.

Sean Ash

The techs that came were great and personable. I had one that was in training. But having said that I feel there business model is price purely profit driven and makes you feel like you are being shoehorned in to a service you may find outrageously priced and then make you feel like tge only option is to buy new

Vic Ten Veen

We were very pleased with the service Tom provided to us with the installation of breaker panel and wiring for our hot tub. would definitely use Fox Plumbing and Heating and Cooling and Electrical again. I was impressed with their prompt and professional service. Thanks Tom

John Wakefield

Logan was very professional and informative. He did a thorough job, supplied me with various options to correct any issues found, and replaced a ground fault bathroom plug for me, I would definitely use Fox Electrical…again

Amanda Marr

Fox and Sons were very accommodating. A young man named Reese came to diagnose our furnace issue. He was extremely polite, very friendly young man. When Reese was questioning his findings, he called Shaun to assist him. Shaun came in and they walked through it together.. and together they worked through things! What an awesome teaching moment!! I love to see things like this!!! Well done Reese and Shaun!! And thank you for your great work, and dedication to your trade!

Clairlouise Harford

Posting for parents/ they don't have a Google account. They where so happy with their service they requested I make this post for them. Justin was the rep that came to their house. Clean efficient friendly and knowledgeable. Found him to be polite and answered questions. They will use Fox & Sons again. Highly recommend. And will recommend to their friends. Edit. They especially liked having a bio and photo sent to their phone so they knew who was coming into their home.

Tanya Staats

We hired Fox & Sons to replace - update our Poly B plumbing to pex. It required a full water line replacement for the entire 3000sq ft house. They replaced in two days & the crew was informative & skilled professionals. Minimal interruption to our every day life with 4 kids and two dogs . Thanks for the long days & great work ethic . That is tough to find in 2020

REAL GIRLS ARE AWESOME

Repairing a boiler is not always straight forward. In our case, our Veissman boiler was installed incorrectly by another company. Luke has been resourceful in finding out what parts are missing, and finding solutions. It has required multiple visits, but Luke was persistent and worked really hard to find a solution. He is willing to work overtime to completion of the job. Much appreciated.

Russ Prevett

Fantastic Service. Shane was extremely knowledgeable and quickly diagnosed the problem with my system. He also offered options for enhancing the operation of my heating / cooling system and additional services that he could provide and the estimated costs to do so. Would highly recommend to any of my friends and family.

derpay63

I called them 2 weeks ago, and spoke directly with someone who said they'd call me back soon to arrange a time to come by and provide a quote to clean my ducts. Still nothing. I called another duct cleaner, Modern Purair, and got a quote and booked an appointment all on the same day.

Tia Wilder

The company was able to fit us in quite quickly, which was much appreciated. Liam was very efficient and polite for our furnace service and Serene in the office was amazing with her customer service. Shaun was great at answering my questions about our very specific/uncommon filter and was able to track down and order it. As soon as it came in, they sent Thomas out right away to install, and he was very quick, professional, and personable. Thank you VERY much! We definately recommend this company!

Laura Pearson

Justin was professional and informative! They squeezed me in super quickly and are having my water tank replaced today!

David England

Justin Hall is a comforting person to talk to and has informed us of all that is necessary as to our agreement and the services of dealing with Fox and Sons. We are very encouraged with his mannerism and professionalism. Thank you for sending him.

Jason Dais

Where do I start? Originally, I called to get help with finding a water leak. After being 3 hours late, the Technician admitted that they don't have the equipment to do a water line inspection, only sewer line. Since he made the trip (45 minutes from Vernon), I went ahead with allowing him to do a home plumbing assessment. On the plus side, the Technician was courteous and polite. Again, since he made the trip out, I agreed to having some of the work quoted for the hot water tank, completed. After signing off on the quote, I found out that it was too late in the day and the office would arrange another time for him to come out. The time was arranged but another Technician came out to do the work. That means any rapport or understanding I had about the work with the previous Technician was now lost. My mistake was to listen to what the previous Technician was telling me would be done, rather than going through the quote with a fine-tooth comb. I heard that 3 valves would be installed, ‘like for like’ as that’s what I currently had. However, I ended up with only 2 valves. Also, during the original work another issue appeared which turned $450 into $650. Two phone calls to the office the day after to discuss my understanding of the quote and work, came with a promise of a call from the Service Manager. Still waiting Mr. Service Manager… Lastly, I have had to since replace my kitchen faucet head. Who thinks it is a good idea to flush your water system through your kitchen faucet after your hot water tank has been drained? Long story short, I still have a leak, overpaid for an hours' worth of work and had to go out and buy a new Krauss pull-out faucet head to fix something that was never broken. I would recommend going with a company that doesn’t have to charge so much to keep their marketing machine moving. The texts, emails, thank you cards, and vans are nice but who do you think is paying for them?

Barb Richardson

I am very disappointed with this company. They keep soliciting me for more business, but won't even answer an email from me. I had a new high furnace put in, and even though I expressed that I would, in the future be interested in air conditioning, they didn't even put in a box for it, which would have been much easier, and less costly at the time. Be prepared to be constantly pushed to refer them. I wouldn't refer them to anyone.

Joanne Wittstock

Fox's Sales Specialist was extremely helpful in helping me resolve questions and get into the right A/C unit. Due to market forces, options were somewhat limited so I believe the decision was somewhat more challenging than normal. The installation techs were on time, very professional and clearly very highly skilled. Installation proceeded well and things were perfectly tidied up. Fox provided solid professional service and fully met my expectations. I recommend them.

mike prokopetz

Where do I begin? Abysmal customer service and client care. We had a sewer pipe clog in our house and had appointment schedule end of day on a Friday. We were assured by the service representative that work would start immediately after inspection/assessment. The plumber arrived and diagnosed this issue after 5-10 minutes. Great! But proceeded to try and find other things to upsell us on for the next 45 minutes, including a toilet valve for an en-suite toilet for an extra $300 (!!!). Plus checked our water pressure valve in multiple spots which took 10 minutes of time. These issues had no relation to our clogged sewer pipe. But were probably issues they typically find often to boost sales. He spent another 15 minutes in his van writing up a cost breakdown and then came in but told us he had a doctors appointment at 6 so he couldn't do the work. He told us dispatch would contact us immediately after to schedule another plumber and could possibly even come out that night. Since we had no running water in a house of small children, we needed this issue resolved. No calls came from dispatch and we left multiple messages and emails to please help us out. Nothing. After receiving no response or communication of any kind we decided to book Roto-Rooter. After arrival they had the issue resolved in an hour, half the cost (Great service, highly recommend them!). Fully augered and scoped with a camera as well. The real kicker.. Over a month later we received a bill from Fox and Sons for work never completed! After several attempts to contact them via phone, email and messaging service on the website they finally responded. We were told obviously we didn't owe anything since no work was done. Great! Two weeks later another bill arrives for the same work. Contact again and assured again we didn't owe anything. Another two weeks and another invoice, this time with a warning that we will be sent to collections for not paying (???). Attempted to contact the office, owner and service rep with no response of any kind back. Ended up taking time out of our day to go to the office and told again we owe nothing and accounting is behind (???). I guess we just wait for the next false invoice? After spending roughly $5,000 with this company in the last few years our family will be looking elsewhere for any HVAC or plumbing service.

Jay Graham

Awesome service. Walked through all options and ways to complete each of them for the installation of furnace, A/C, and hot water tank. Installing 3 days after quoting. Install was done very well and all of the staff were fantastic. I would highly recommend them.

Steve Matthew

Called at 9:30 to report a hot water heater problem. Luke was on the job by 12:30. Friendly, knowledgable and very professional. Diagnosed the problem in seconds; everything explained; price quoted up front; repairs made and I couldn't have been more pleased. This is not blowing smoke. I was worried about car mechanic type gouging but my mind was put to ease immediately. I was so impressed I got the service plan and I Hate service plans. Well done Luke and the lady who initially took the call, sorry I can't remember her name, Sonya I think, she was equally as awesome. Don't hesitate to call Fox & Sons when the need hits, they will treat you right.

Emma Ough

Devon showed up on time despite the weather being bad and our road being very slippery! We was courteous and professional, figured out the issue with our hot water tank, explained our options and the costs of those options and fixed it right away.

Thomas Votik

They returned my call - Thank you! I hope you're safe from the fires. God bless.

Mikes Megabits

Like visited but unfortunately there was nothing he could do for our basement drainage issues. Not his fault though and wasn't charged for the short 15 min visit. Happy and polite.

Jennifer L

We are extremely pleased with the service we received from Fox and Sons. They were very quick to send someone out and our technician Tom was very polite and professional. He solved all our issues very quickly and perfectly. We would not hesitate to use this company again and highly recommend them. Thank you so much!

B O

I called in the late morning with an effluent pump failure and Fred from Fox & Sons was there by 3 pm the same day. The problem was diagnosed quickly and thoroughly. The pump was ordered for shipment from Vancouver with minutes to spare for overnight delivery. The pump was replaced the next day and is working well. All through the process I found Fred communicated well, was approachable and efficient. Thank you!

Javis Watson

I had this Fox Plumbing and Heating slander my product to a client of mine and tell my client that I was scamming them. This was completely uncalled for and unprofessional.

Jeff Nowatzki

Upon possesion of my new property some major fire hazard were noticeable to me now with tenant out and all the garbage and recycling from showings was removed. Things my home inspector missed due to the inability to access things as normal. Tom Houghton was sent out 3 days before expected availability to inspect, identify and confirm my suspicions. With new tenants in upper suite already I was incredibly worried something could go wrong. After Tom's thorough inspection he went through everything he found and confirmed my suspicions of potential hazards. Tom put me at ease with what to do to eliminate any hazards immediately and what options I had to bring things up to code as quick as possible. He was a pleasure to deal with, easy to understand. He removed a huge burden of worry off my shoulders in less than 2 hours. Thank you Tom Houghton and Fox and Sons!

Matthew Crummey

Kevin was awesome. Very knowledgeable and super friendly. It was a pleasure to have him in our home and he gave us great advice. You can tell he is passionate about what he does and only wants the best for his customers. Thanks Kevin and Fox and Sons!

Henry Warner

Fox has great service but they are over priced on many services. They charge a flat rate so for smaller tasks that may take an experienced electrician or plumber less than an hour, their price would be double or triple what the normal hourly rate might be.

Darrell Hill

Logan Mullin was polite, courteous, efficient and professional. He reviewed his findings and the readings from our furnace. He then compared our readings with those of a newer high efficient furnace. He reviewed what we could do immediately to improve our furnaces efficiency and our options. He represented Fox and Sons very well. We would recommend using Fox and Sons for your furnace needs.

Mac Forsyth

We had alot of work done by Fox and Sons from furnace to electrical upgrades.we had Mike and Luke do the majority of the work.we appreciate there professionalism their dedication. They dealt with us in a very personal way which we liked they also had good attitudes towards our dogs. Thankyou to the Fox and Sons team thankyou.

Sheila Martin

I was very pleased with my Fox & Sons representative, Darcy. He was very knowledgeable and efficient. I found him to be very friendly and personable. I would recommend him in a heartbeat.

Bernadette Schmidt

Justin was on time, clean, respectful and thoroughly explained the best features we need for the best air conditioner unit for our house. We had no questions when he left. Thank you for sending such a nice young man to our home. He really reflects well on your business!!

Heidi Urban-Hyatt

We've delt with Fox & Sons since we've moved to Vernon, BC. They have always been professional and quick to respond to the issues we face. As a service plan member, there are many great perks and the technicians and comfort advisors are always very well educated and put forth great service. We look forward to continuing to working with Fox & Sons for all our HVAC, plumbing, and electrical needs.

Jeff Gillis

Friendly, courteous, knowledgeable and professional. Called for a quote on my homes A/C and was able to set up an appointment for free quote, Justin explained all options gave options without feeling like I was being upsold which I appreciated. Very happy with the service.

TJ

Excellent, friendly, professional service as always! Jeff was on time, efficient and provided outstanding service! Thanks Fox for always providing exceptional service at a reasonable price!

Lee Painchaud

Totally happy with Fox and Sons ! All their people are very helpful and professional, but I would give our last service tech Brent, a 10 out of 10. He will be our go to guy from here on. They also have a great preferred customer service plan that is worth looking into.

Marjorie Ingram

The technician (Bronson) is a very polite and pleasant young man. I'm not sure when they started sending babies on service calls (just kidding Bronson). Although he is very young he seems to know what he is doing. Thank you Bronson. Marjorie Ingram

BG Ban

We had Luke stop over just a couple of hours after our call to inquire about getting our sink pipes cleaned. We are very impressed with not only Luke but the company in general. While Luke was here we discussed another plumbing issue we had when our house was built about 4 years ago. Luke had an immediate solution to our problem so having them come back to fix the original installation issues with our hot water heater. I find the company to be very competitive as well as efficient. We would definitely recommend Fox, great job Luke.

Theo Fadden

Fox plumbing returned my call on a Saturday with in 15 minutes and booked an appointment for Monday morning. Peter is as professional as they get great service explained everything in depth very impressed. I will be using Fox for all my plumbing and heating needs for now on

David Makepeace

Plumbing evaluation identified the pressure reducing value had failed, the main shut off valve was leaking and the dishwasher drain was not to code. Replaced and fixed everything that day.

Connie Deane

Thank you Fox plumbing Steve came and fixed my drain it took 1:1/2 of hard work but he got it running again so grateful The price was told up front and when he was done it was the same price much appreciate honest awesome service

Terry Becker

Reece was on time and very professional. He was very thorough in the cleaning of our system and all is working well. Thank you Reece!

D. Kidd

Tom was very pleasant and knowledgeable with our hot tub installation. He was very professional taking the time to ask if we had any questions or concerns. He left the inside and outside of the house clean. I would like to thank Tom for going above and beyond! Don

Cathy Canfield

Peter was easy to talk to and knowledgeable. He explained things and responded to my concerns. He was great at explaining things and showing me what he was doing. He was upfront about charges and options. He clearly enjoys his work and has a friendly demeanor. It was altogether a positive experience as well as an education for me about when and why to do upkeep on my heating system. I would recommend Fox and Sons to anyone needing assistance with plumbing and heating.

Sylvia Port

Boris and Jim did a great job today installing our new furnace. They arrived on time, were very friendly yet professional, got the job done in good time and cleaned up as though they’d never been there. They took the time to show us the new system and gave us a lesson on the new-fangled thermostat. We are very pleased with the service we’ve received and will be calling Fox & Sons for our future plumbing or HVAC needs. Thanks guys.

Kathy

Technician was timely and polite and explained things well, however when I had a billing issue the company did not bother to return my emails or phone calls. I had to phone my credit company expecting to have to cancel my credit card to find out Fox had resolved the issue without telling me. No communication is very unprofessional.

Larry Hallonquist

Noah was very pleasant to work with. Described in detail the condition of the furnace and ducts. Noah provided a write up with the recommended maintenance required. All and all a very professional knowledgeable technician , a very positive experience.

Erin Elder

We've used Fox Plumbing in the past and when we had an issue with our AC unit not turning on we called Fox again. They came out within 2 days and had us back up and running again in no time. Definitely recommend!

Kim I.

Replacement of my hot water system was stress free with the expertise of Sergio and his team. They were on time, worked a long day and cleaned up before leaving. The new system is working well!

Grace & Bob Byrne

The technician John was very polite and gave clear answers and advice. He did a great job.

thomas kelly

They came in an hour ,did not charge me due to the water taps running. Thank you for the xmas present. The rep was very polite and did not pressure me for other services. Unlike S.- did not call me when I left a message not complete the wor k B.- charged me labouron a warranty that they installed only days b

Marina Winter

I would NEVER recommend this company based on Carrie who works answering the phone. She is there MOST rude, aggressive, unprofessional person I've encountered. She yelled at me and argued me about coming to my house on short notice and letting her in my home without anyone being there and accused me of going to bed at 730 when I wouldn't let her come over at 8pm on an evening with 15 minutes notice. She should be let go and should NOT be dealing with people. Zero people skills.

Sue Mazzei

Unfortunately we contacted 3 separate times as they never got back to us. When I did reach them I had to wait 5 days (without heat) then on the day they were suppose to come they did not have us scheduled. However, they went over & beyond and fit us into their schedule for that day. All.in all good:-))

George Chandler

Just had a new 4 ton AC unit installed today. The install crew were great. Kevin is very good at managing the task at hand. Very happy with the service. They came the very next day after I enquired with Justin the estimator on a new unit. My first experience with Fox and Sons, but definitely not the last. They go above and beyond to do what is necessary to create new business, and so far I would not hesitate to recommend them for any HVAC needs.

Warren Bozowski

Justin came over and with his knowledge delivered an estimate and we are getting a tankless water heater installed on Thursday. Thanks Justin His expertise helped us in deciding for the recirculating hot water pump which is a smart app to set whenever hot on demand to taps! We got the system installed and we have hot water in seconds not minutes! Great Job by the Techs install professional and loved everything they did. Thanks Guys

Dan Julie McKinnon

Very Responsive a great follow up Team, work was quick, professional all at a very reasonable price. Thanks F&S

Ken Aberdeen

Entire team very professional and easy to deal with from their Sales representative to install team. Very happy with the service provided by the installation guys on a tough install.

Debra Bob

Nieves was amazing. She was so efficient and knowledgeable. Nieves cleaned my furnace fan and inspected my furnace to keep me safe and warm this winter. I had asked her for a service call for my freestanding gas fireplace and even though she had already left my house when she saw my brand of fireplace had a recall from 2012 she promptly returned. Nieves contacted another person from Fox and Sons for advice and made sure I understood the risks of the unit. Thank you for customer service Above and Beyond. Nieves has me trusting Fox and Sons for all my plumbing and heating needs

Andy Doyle

Just had fox and sons in my home to do an hvac exam in my home. Shawn gave us fair quote And only fixed what is needed. He was funny, kind, and on time. They installed a new thermostat for us. Right from calling janelle to the great service fox and sons are awesome. We have now done 2 years of business with them and we will continue to call.

Wellokthen316

Why call anywhere else? They 100% stand behind any work they do. Quick turn around have saved my bacon many times. I always send my clients there. Been dealing with them since 2007. -C N

Brett kelly

Andrew was fantastic! He was super thorough and super helpful! We finally have power after so many years of having problems with our front entrance. Thank you again to Andrew and to fox and sons!

Steve Sykes

Justin, professional and very friendly and helpful. No pushy sales. Quoted and gave advice and many options and left me to it. Will defo use this company for future works and repairs. Thank you.

Sandra Fraas

Excellent service, Nieves was professional yet friendly and very knowledgeable. She kept me informed throughout the process and explained why when a part needed to be replaced. I would certainly ask for her again.

Rusty Gahr

Our ac stopped working on a Saturday. Sunday morning Reese arrived to troubleshoot the system. He had it up and running in about 30 minutes. He was professional and quick.

Mona Philcox

Mike and Dennis were friendly, courteous and professional in the installation of our new furnace. Clean up was excellent and the new furnace looks great.

Sherry Wedel

Leak & clogged drain under kitchen sinks repaired by Payton Great service. Thanks Fox & Sons

Tom Collins

We needed a repair for our furnace and read a lot of reviews online. After reading a few reviews criticizing the Fox and Sons pricing, the positive reviews about their outstanding customer service surpassed the negative. After receiving quotes from other companies in town, we decided to go with Fox and are we ever glad we did!! After experiencing the quality and professionalism of this company, I consider them to be the Starbucks of the trade industry! Those negative reviews were unfair and I would happily call this company for any reason at anytime and definitely refer them to my family and friends! Thanks for the service!

Pat Holmes

Your service technicians over the years have always ALWAYS been excellent!! I am extremely impressed with your people!! I hope that you compensate them well!!!! Liam was very informative and prepared to spend time discussing the issues.... I had actually stopped my service plan with your company, but after spending time with him, decided to carry on with it. It is quite amazing what comes out of these service visits, and in my waining years it helps big time with peace of mind.!!

Kevin Carson

Devon was great. Sourced my problem and made recommended solution. Punctual, pleasant, professional and helpful. I'll have him back for other items... Thanks, Fox service is exceptional!

drew carter

Very quick response time! Called for something needed same day and they were able to get me in right away. The service rep Justin was great. Friendly and efficient. Would recommend and will use again in the future.

Sandra Boyko

I am more than happy with Fox and Sons!! They went above and beyond my expectations as a knowledgable, reliable and accommodating company !! They were committed to helping me make the right decision on what kind of HVAC system I should get to replace my 13 yr old unit and made sure I was happy with what I got !! Yes, in the coldest time of this winter 2019 they worked relenttisly putting in a new HVAC to keep me warm!! I live at The Outback in Vernon ,BC and I need an energy efficient , aesthetically pleasing unit that would fit into the serenity and beauty of our residential lake community ! The first unit they put in was not acceptable at all as way too loud and it stuck out like a "sore thumb! " They immediately changed it out and put in a unit which by far matches the homes and beauty of the wilderness we live in ! Can you believe it ?? Who does that nowadays ? I couldn't be happier with this company , the expert and conscientious service that I was afforded by Fox and Sons and especially Justin Hall. His dedication to making sure I was happy with this very untimely expensive piece of equipment , is exemplary ! Customer service is out of this world ,I must say ! Thank you for working with me, a very dicearning and at times bothersome customer ! Thanks again to Justin Hall, you have a lot of patience dealing with ladies with mnmal knowledge in these things! I know I had a million questions ! I truly appreciated it !! I applaud the entire company from Justin the salesman , to the management and the technicians for truly caring about meeting the needs of their customers and neighbors in Vernon, BC. I would highly recommend Fox and Sons to all my neighbors, friends and colleagues!!

Kerry Severson

Bryce and Jarerd were on time, honest, quick and professional. Never stopped for a break of any kind, worked until the install was complete. Very happy with the equipment and the install. Everything was cleaned up great and old equipment was hauled away. Would highly recommend Bryce and Fox and Sons

Gerard Hagel

Tristan was my plumber tech. He did great work and is a very nice young man!

Sandra Curtis

Adam was courteous, knowledgeable and professional. He spoke very highly of Fox Plumbing! I am a first time user of this business and had a great experience! Would highly recommend your business in the future!

Dithmar Molzahn

Service was very prompt, communication was great, bith techs were excellent guys. Even with travel time we found the price a bit high.

Tyler johnstone

Scott. Was very unprofessional rude irongant, not worth my time at all. Good at his job, but people skills very unprofessional, tries to intimidate people, and unfortunately for him this does not work all the time. Will definitely be talking to fox and sons

Margaret McCoy

I really like Brandon's professional service and the quality of his work. I also appreciated his assistance with my pricing enquiries. I have never had a Fox technician who I was not pleased with and I have been using their services for some time now.

Betty Tanaka

We are happy to meet and have Noah help us get our furnace working for the winter. Thank you to Noah !!!

Tammy Kiff

Erin came out to do my electrical home inspection. She was professional, personable and very knowledgeable. She provided exceptional service. Her expertise and diligence were much appreciated. Thank you so much, Fox and Sons, and especially to Erin!

David Steenkamp

If money doesn’t matter at all to you - then I’m sure Fox and Sons are decent to go with. I had to pay $79 for a quote to install the electrical for a new hot tub. I was quoted over $2000.00. When I started asking around and calling other places what they thought of that quote, they ALL told me they could do it for half that price, or possibly less. I had another company come out to give me a quote (for free, this time) and they in fact provided the service for less than half the quote I received from Fox and Sons. I am very resentful that I had to pay for the estimate from Fox and Sons - if I had known how exorbitantly expensive they were going to be in the end, I never would have had them provide me with an estimate at all. My advice to all - CALL AROUND - get quotes / estimates from companies that will provide them for FREE. Then, make your decision from there.

Sherman Cherowka

We found Andrew to be very helpful, professional and caring. Nice to have met you Andrew we’ll be sure to promote Fox and Sons plumbing & Heating to anyone in need of your services. Sincerely Sherm & Christine.

Stacey O’Neill

Kevin G is a great employee of Fox and Sons! He was on time, very friendly, highly knowledgable, and efficient. I am very pleased with today's AC inspection and service. Highly recommended!

Patricia Harding

Very Professional!! Employees were respectful, pleasant and were a good advertisement for the company. My elderly parents are much more comfortable. Thank you!!! July 6th 2021

Patricia Willis

Peter serviced my furnace this am, he was professional, covid safe with a mask, put covers on his shoes. He was thorough, informed me of what could be done and my options. He taught he a few things about my system I did not know! Thank you!

Melinda Garnace

We would like to thank Devon and Chris for doing such a great job with the heating problem in our house. They showed professionalism in communicating with us, they responded quickly and finished the job based on the time frame that they said, and the price is more reasonable and affordable. Same with the lady who took my call when I first contacted them, she’s so polite and sounds so professional. I’ll definitely recommend Fox & Sons whenever I know someone having plumbing/heating issue. Keep up the good work guys!

Jennifer Graham

Chris has a warm and friendly personality and I felt very comfortable speaking with him. We appreciated his attention to detail and his expertise regarding the scope of our cast iron drain pipe. Thank you!

Roger Kestell

Very personable, phoned at 7.45 am arrived shortly after 8.00, diagnosed the problem ... a failed humidifier, gave me three options for a replacement, ... similar cost to repairing, asked him when it could be done, chose option of replace in kind, he made phone call on stock availability, could do it right away, I agreed to price , back in an hour with unit, Installed and checked everything working fine, suggested solution of controlling water input valve to avoid future problems. Done by 12.30 Really enjoyed how we interacted. Thanks

Vicki Nelson

Sales rep from company made every effort to answer questions and discussed choices without trying to upsell me as a client. Installer was friendly, patient in answering my concerns. He was efficient and left the area as clean as it was when he arrived.

mark clohessy

David and the Team from Fox and Sons were very professional and easy to deal with particularly as I live in Australia and the house is near Vernon in BC. They did the inspection and installation of 2 hot water units in the same week. When the work was finished they sent me photos of the completed work. I have used them a number of times and can highly recommend them.

Gary Pollard

Our installation of the new Daikin Heat Pump went very well. Very professional from first contact with Ben and the quote, through to the install team Jim and Sean, and the setup of the system by Scott. All done exactly as quoted. I am very impressed with the system components, and will be asking for a few adjustments on setpoints etc. I definitely recommend Fox and Sons for anyone looking to improve their heating and air conditioning.

Carla Rivere

Darcy was very polite and respectful. Let us know ahead of when he would arrive. Very professional, very thorough, did not rush through the job. Moved machine and hose carefully around walls and corners. Dud a great job. Thank you!

Deborah P

Luke was here to do an inspection on the plumbing. He heard water spraying as he arrived and went to look for it. He found the problem was from a neighbour’s house and solved a great worry. He was very thorough and friendly. He even tried to talk to the neighbors about it but they weren’t home. Thanks Luke.

alysha ramsey

I had Alysha come to my house, she was very friendly and knowledgeable. She explained everything to me in detail and also sent an email with what we had discussed. I am very happy with my service and her level of professionalism. I’ve also never met someone with the same spelling of my name so that was an added bonus.

Elizabeth Durrant

We have used Fox and Sons for quite a few years now, Was not disappointed with Luke, he has been here before. We had plugged sinks, as we have old plumbing there were issues. Fixed to our satisfaction for a price we could manage. Clean up great. all around good. Guys there are always great.

Steve Harrison

Very thorough review of the existing AC system, so I felt comfortable with the information provided. What impressed me he most was the fact there was no attempt to devalue the existing unit, nor was there any attempt to oversell the benefits of replacing what we had. The information provided allowed me to make an educated decision on how to move forward.

Frayne Walker

Dieter did an excellent job for us today. There were a number of difficulties with getting the main water turned off in our park and very little working space underneath our home. Even when he ran into a carcass or two, he was unfazed! We appreciate all his hard work today. I'm sure we will see him in the future. Thanks again!

Lorraine Wood

I won a heating and cooling inspection at the home show in Kamloops and found that the guy Shawn who did the inspection was very professional and knowledgeable. He explained every thing he was going to do in a language I could understand and was so calm. He took his time when showing me how to switch off my gas fire piolight and how to reconnect it. He even allowed me time to wright it down so I would not forget. I was very happy with the service and would recommend Fox and Son's to a friend .

Anita Reimer

Scott was very knowledgeable and professional, he knew his stuff. My geothermal was a bit out of his knowledge and he very openly admitted that Even so he was able to find the problem and fix it. He advise that for any further work, we would need a specialist and do appreciate his honesty. Great work and will use this company again for any other needs, just not the extensive geothermal

Brian Arquilla

Exceptional service by Fox and Son's staff regarding service upgrades to our beloved Killiney Beach home. Andrew was professional and diligent in addressing both immediate concerns and future considerations. We are looking forward to working with Andrew on a variety of subsequent projects. Thanks again Fox and Son's !

Karen Paul

I have a furnace/ac unit outside. Furnace was acting up and not firing up all. Fox told me it was short circuiting and didn’t even check to see what the problem was. The unit is 25 years old and he told me it would potentially be costly to fix I should strongly consider getting a new unit. Went the weekend with space heaters. Monday morning I had a different company come to quote on new unit. That fellow fixed my furnace in less than an hour, no parts required. Extremely disappointed with Fox for trying to sell instead of trying to fix. Would not recommend this company. Was charged for a service call for nothing.

kelsi pearce

Roy was very kind and explained everything he was doing in ways that I understood. He gave us a great breakdown of things that could be improved and gave us many options to choose from if we decided we wanted too. Highly reccomend :)

Brenda Bliss

Brandon was the service technician who came to do the furnace maintenance services. He was professional, and took the time to explain clearly everything he was going to check. He was a pleasure to talk to and answered all of our questions easily and openly.

Eric Jackson

The technician diagnosed a loose wire in our gas fireplace. The fireplace now works but I found that $300 for that is far too much. That was the “quick fix” quote. I was told by the lady in the office that if I went ahead with the work that the service call charge would not apply. The technician could not verify this so I was left not knowing if this offer applied to my job. He also looked at my furnace and without it operating, gave me an estimate for a new motor for over $700. How can he know it needs a new motor due to the bearings being gone without at least having the furnace motor running?

Christopher Ladoski

Hired them to check our furnace and when the tech came he told us and showed us pictures of a cracked heat exchanger and told us we needed a new furnace. We got an outrageous quote from them and quickly went to other places in kamloops and got much more reasonable pricing causing an extremely stressful week and having to leave work early to get other quotes from companies. One company came in and had heard Fox and Sons had used the cracked heat exchanger ploy before and decided to check it for us. Took pictures of our heat exchanger and there is absolutely no cracks and he said its in great working condition and we wouldn't need one unless we wanted an upgrade. So I'm not sure what their ploy is but do not trust their techs absolutely get a 2nd opinion especially at the price point they offer. They refunded our inspection rate but that does little to help the stress and lost work from a week of trying to work and save money for a huge unexpected cost.

Tim Proctor

My Air conditioning crapped out last night, I called Fox & Sons this morning and wasnt able to get an appointment till Monday but was put on standby and 2hrs later Brent called 10 mins from house ready to help us, he had it fixed by 1 PM this afternoon as a temperature reached 37° this afternoon the animals in the house are very fortunate and really appreciate the service . I highly recommend Fox & Sons, Brent also gave me some maintenance recommendations as well checked my furnace for us. Very impressed! Thank you so much.

Martin Zinz

We are satisfied with the work done. Staff were great Edwin and Ethan were on site. They were very knowledgeable and walked us through the new HVAC system. Thanks for the great Job.

Tammy Coutu

Very impressed with service provided from all the workers. Handled themselves very professionally & were great as far as explaining everything to us & making sure we understood everything. HIGHLY recommend this company.

Fern Skabo

Liam is the sweetest gentleman! He was completely helpful in providing me with options I had not thought about in a/c enhancement, vent cleaning, UV light, oxidization; I felt very confident with his knowledge base and look forward in working with him and other Fox & Sons team members in future

Maureen Lyons

Devon is a capable, businesslike and friendly young man. I was impressed with his polite demeanor, knowledge of the task required and willingness to help me out as soon as possible.

Nan Prittie

Scott educated us about air conditioning for our home and provided us with a quote.

Darrell Ostensen

Chris and luke did a great job getting my basement liveable. There was a couple of small issues that they corrected immediately. I highly recommend fox & sons for any plumming or gas work. Darrell O. Technician ????‍???? did a great job of servicing my furnace with friendly advice too! She is also dog ???? lover like me!

Lothar Schulz

We had an electrical, plumbing and HVAC inspection on our park model as per service plan. We had great service from Paul, Spencer and Ben, they explained anything that they did and any conerns that we need to address. They all went above and beyond of what we had expected, service by all was prompt, the technicians were courteous and helpful. Highly recommend their service plan, thanks Fox and Sons.f

John Doh

Faced with a scenario he never encountered before, he dove right in, got to the heart of the problem and got everything ready to be fixed the following day. Also Peter is some kind of furnace installation ninja. I was able to sleep through the entire installation process.

Joelle Scriver

A bit of a difficult trouble shoot for my pipe issue, but Fox was very responsive and were able to identify the issue! . Very impressed with the service, and can definitely recommend them.

Carl Peter

Justin was friendly courteous and efficient. He called to say he was running a little late and took the time to discuss things when he got here. Still grappling with the price of heat pumps these days.

Brian Silver

Justin was helpful giving a quote and confirming our appointment for a new hot water tank installation. He even helped with replacing a light bulb in the utility room. Very respectful. Extremely happy with same day installation!

Shea Melin

Do NOT use this company!! We needed a very simple job done, just had to bring a wire out from the wall so we could install a hood fan above the stove, and they had to make 2 visits because they messed it up the first time! He didn't put the hole or the wire on the right side of the hood fan so it would connect and when we called to tell them it wouldn't reach he came back and said to actually fix it would take too long! So he just left a bunch of wire and told us to extend it ourselves!!?? On top of all that, we get a bill for almost $400 for that absolute mess up, not acceptable!!

Cathy Klukas

Brandon was very personable, efficient and easy to talk to. Fixed a couple of things for us and we hope to have him back again!

Bruce

Our tech arrived on time to check the air conditioning. Its a bit early for spring demand, but then we have time to react to any deficiencies that are discovered. No significant issues were identified. Some non-critical issues were pointed out so that I know the general condition of the system and can improve them if I wish. Good service, no pressure.

Anita Suess

Andrew was able to come out the same day that I called, and conducted my needed electrical inspection. He was very thorough and professional and answered all my questions patiently. The service call was inexpensive and I Highly recommend this company.

Dawna Bates

Called Fox at 9 am to check my furnace and within 30 minutes Noah and Tristan where at my door. Excellent service from a couple of outstanding Fox representatives!

Patricia Martin

Justin Hall is the kind of employee that every company wants. He takes time to explain all options and answer any questions you may have. We would definitely not hesitate to use this company again. Thank you Justin for a great job.

Christine Lutzko

Fox installed a new furnace and two new hot water tanks for us. They were professional, efficient, knowledgeable and a pleasure to work well. Highly recommended ????

S. M. Lighthall

Norm is well organized, listened carefully to customer's concern, thoroughly searched out source(s) of problem, explained well, advised on possibilities to prevent future problems, and gave several estimate options. He is VERY helpful and pleasant to deal with. The whole experience, from initial phone call to Fox, to text and phone alert before Norm's visit, as well as his consultation, was very efficient, impressive.

Bridgette T

Justin was on time, knowledgeable and professional. He gave us our options (furnace and hot water tank) and talked us through each of their elements, as well as what will happen for our install. We felt really comfortable and satisfied with each step and are really pleased that we called Fox to come to our rescue. Highly recommend this company for their five star service!

JoAnn Jackson

Ken was great. He was very professional and explained what needed to be done. I felt very comfortable with him doing the repairs. He also gave our whole house plumbing and heating a thorough inspection. We will ask for Ken the next time for repairs and annual maintenance and inspection.

margie m

Unsatisfactory scheduling, canceled appointments and changing scheduled times multiple times with no communication. The service technicians themselves were great, but completely frustrating experience booking the appointments.

Warren Hewlett

We live in Rivershore Golf Course in Kamloops. Recently we inadvertently contacted Fox & Sons when trying to contact another local HVAC supplier. Our system was 30 years old and included 2 air conditioner, 2 air handlers, a boiler system and a hot water tank. After receiving a quote from Fox we were impressed with their service and decided to replace our system with an ultra modern HVAC system. The work was completed in one week. The technicians were well organized, efficient and pleasant to deal with. After not knowing what to expect we can now say this is the best HVAC company we have dealt with in a long time and we have dealt with a few. Our dealings with Fox & Sons were a pleasant surprise and we would not hesitate in recommending Fox and Sons services to anyone who needs work done. Thank you Fox & Sons.

Robert B

Robert was at my place to estimate some work on the furnace and AC. He called ahead as agreed, had lots of time (he wasn't in a hurry and had time for all the questions), knew all the details and answers and explained them clearly, and emailed all the estimate options I asked for. He called back within a few minutes after I left him a msg with additional questions. Great experience ????.

Robert Herringer

Aug 31, 2020. We appreciated Nieves' expertise and efficiency -- and recommendations for additional services. Thanks Nieves! ------------------------------------------------------------------------------------------------------------------ A check of our electrical system via their Partners Service Plan revealed various deficiencies - expired smoke alarms, florescence lights in need of replacement (with LED fixtures), etc. Tom Houghton provided a thorough and complete and professional evaluation and proceeding with the necessary changes same day. Five Star service! Thanks Tom!

Jacquelyn King

Andrew made our electrical inspection easy & a pleasure. He explained everything very well & made suggestions without being pushy. Thank you, Andrew!

Kam Mann

We booked our appointment on July 30,202. We decided to go with the fox and sons because of word of mouth and they were the earliest to come to the house. On August 6, 2020 we received a call informing that our time is scheduled for 8:00am-12:00pm and we will get a half hour call by the driver before they show up. Great service so far. Except due to an emergency they won’t be able to make it. So we were rescheduled for the next day except no one came. Their dispatch person gave us a $50.00 credit towards the next date. So we scheduled for August 11, 2020. I received a call at 10:00 am to be informed I will get a call from the driver from 11:00am-2:00pm. And guess what, no one came. If they can’t call you back guess how slow they will be to fix or service the unit. This is the worst company, I wouldn’t recommend this team to no one. The one star is for the person that calls you to inform you your time and the one that makes the appointment with you. The rest is the worst service.

Leith Skinner

Our AC quit just at the end to the record setting heat wave. I phone Fox and they sent two people to repair it for us. They diagnosed the problem as a failed capacitor and said it would have to be ordered with an unknown ETA. As they were preparing to leave, Brandon said "just so you don't have sticker shock the capacitor will be $300". I went online and although I couldn't find a capacitor in Canada the identical one was listed at North America HVAC for $24.95 US (converts to 31.25 CAN $). I have spoken to two neighbours today who have dealt with Fox in the past and won't again in future because they felt gouged on the price. Fox taking advantage to people who are in a tough situation and I will tell anyone who will listen that I feel their business practices are unethical!

Russell Skrypchuk

On Time, knowledgeable, thorough inspection, Austens report and explanations were professional and very much appreciated by the Fox customer. A great job, well done. Russ, Vernon BC, 08/14/19

Tania Poulter

Had an emergency situation that required immediate attention. They sent someone over within 2 hrs. Problem was fixed quickly and more thorough inspection completed to ensure nothing more was going on. Andrew was very professional and pleasant. Thanks and I would highly recommend Fox and Sons.

Eric Gretzinger

excellent service , very knowledgeable and through , excellent advice and gave a great understanding of what was going on and what was involved to fix the unit would definitely use Fox and Sons for any future work

Steven

Showed up on time. Serviceperson was personable, knowledgeable and helpful. Work done quickly and efficiently and cleaned up after. Bit of a hiccup with the $100 gift card but service person arranged for phonecall from manager with resolved the issue. If you have a gift card from this company, suggest you verify it is useable at the time of booking service or instal.

Debbie Brough

Peter Rattray was assigned to come do an inspection of our Geo-Thermal system to insure that it was working efficiently. We found Peter to be very thorough in our inspection as well as being more than eager to explain what was being checked and to answer any questions we had... Thanks again Peter...

lynne bode

On time, great attitudes, good work ethic, polite, orderly, cleaned up after, showed how everything works.

Mauricio Quintana

Insanely quick turnaround at replacing my furnace and installing a new A/C unit. Very professional and respectful technicians. The whole experience was very positive and I do not hesitate recommending these folks to anyone.Their quality of workmanship is good to excellent (I am used to more industrial, clean installs, so I'm a bit biased) . Equipment provided exceeded my expectations. Thank you guys.

Chris Benson

Erin(electrician) was very helpful, competent and knowledgeable. She arranged a reasonable price for the work, which we very much appreciated. However, I would suggest that Fox revisit their method of pricing, as I found the original quoted price much too high

Don G

We won a complimentary furnace inspection at the home Vernon show. Shane arrived, and he was very thorough. Shane is well spoken, polite, and very knowledgeable. He offered several options on behalf of the company, but never tried to pressure or use any fear tactics - just gave us information and took his time answering questions so we know what the issues are. Very professional, respectful, and pleasant. Now we have what we need to make a decision that is right for us and for our budget. Thank you!

Shirley Warnes

Nieves and supervisor attended on time. Every process was explained well and we were offered different options in order to keep our furnace running efficiently. We did take advantage of most of their suggestions. We appreciate their professional attitude and knowledge.

Robert Pearson

I called two different repair people heard nothing for 3 days. Called Fox this morning and they were there this afternoon. Technician was very prompt and efficient. ????????

Deborah Toren

Although not yet complete, the technician tried several different methods to unblock a kitchen drain. More comprehensive work is required and they will return with the necessary equipment to complete the job.

Jerry E

I’m a repeat customer for a reason. Within several hours of contacting the office; a technician called me to arrange a service call the same afternoon. Shawn showed up as promised and after reviewing our concern he went to work. He explained everything that was going on and his plan to repair the problem. He was thorough, well organized and polite. Within two hours he was done and our problem was resolved. Great response, great service!! Good job. Thanks

Matthew Sitter

Horrible company. Waited 3 hours after our "scheduled" appointment before we finally got in contact with our technician. Discussed the job over the phone and was quoted an outrageous price. Immediately phoned another company to get a second opinion and was quoted a third of the price. Do not use. If you need an awesome company give Kalamaka Heating a call. Unbelievable company and great prices. Stay away from fox and sons.

Carole Stricker

Tech was very professional, knowledgeable, and shared with me everything he was doing during his maintenance check. What a great company. I also took advantage of their service agreement. Thank you Fox.

ic sutherland

Thank you Scott at FOX PLUMBINGfor the very prompt service call. Scott fixed our gas-line concern on our new furnace, as well as the condensate line location. The service was impeccable, polite and prompt. We are solid advocates for FOX PLUMBING services and would highly recommend them. Thanks again!

Chris Pryor

Scott and the whole team(sorry I didnt catch them all) were very professional, attentive to details, clean and very helpful in explaining how the system works. And in this time of physical distancing they did an amazing job of making sure they were keeping us and themselves safe. Great job fellas!! Thanks for a job well done.

Allyson Austin

Andrew was amazing. He was professional and personable. Very good at problem solving and taking action in a timely way!

Irene Donaldson

Annual electrical inspection. Tom, the fellow who came by was on time, knowledgeable and helpful.as we’re all of the men who have provided service during our first year here in Vernon

jesse scopick

I encourage anyone who may be in need of services to sign up for the partnership program. Its 15 dollars a month. And it saved me hundreds of dollars on the work i just had done. All round i have no complaints. They came in. Did a thorough walk through my home. Went over problems I was having now and discussed other problems that could be in the immanent future. Once i decided what i wanted done. It was was right to work. I was able to leave my home for a few hours with no worries. And when i came home the job was done. They made sure i was completely satisfied before taking off. And I'm happy knowing everything has been taken care of. With permit. To.code. Thanks Fox and Sons. Merry Xmas.

Michael Proctor

From my initial phone conversation to my actual dealings with Mike the electrician, I have nothing but good things to say. I found him punctual, pleasant, informative, thorough and fair. I would highly recommend Fox and Sons for addressing my concerns and scheduling my appointment with them as quickly as they did, and Mike specifically for his great service. Thank you

Liz Truscott

Darcy was amazing and did a wonderful job! He explained everything to us and we will highly recommend your company to everyone! Thanks!

Danielle Smith

Fox and Sons made sure to get a tech out to us on the Sunday of a very hot long weekend to fix our air conditioner. They were able to have us up and running in a few hours.

Heather McMeekin

They were awesome! Very polite and respectful and they explained things to me in a way I could understand, as I’ve got practically no plumbing knowledge. I never felt like they were pressuring me to get more done than was necessary, but I really appreciated all of their recommendations and the thorough inspection of our entire plumbing system. I was so impressed with their knowledge and professionalism. They were super personable also, and happy to be around my animal companions, I found them easy to talk to and the entire experience was a positive! I learned a lot. I would 10/10 recommend, and I’ll 100% be calling Fox and Sons for ANY and all of my plumbing needs!

Claudia D

I had my annual electrical inspection and the electrician Rob was very professional , respectful, followed all COVID 19 protocols, explained his process and reasoning of same, provided review of findings/recommendations at conclusion of inspection. All in all, I am very satisfied with the service I received. I also had my furnace/ac inspection a month earlier from this same provider and my review is the same for that service and technician.

Linda Croft

Chris was awesome! Super knowledgable. He helped to replace our sink and faucet as well as a myriad of other plumbing related issues. He was very personable, friendly, courteous and just downright great! He stated until he got the job done, which happened to be 8:30 at night. Get this, he had ZERO complaints about this fact. Solid guy, solid company. They never fail to impress. Give Chris a raise! He deserves it!

Royal Canadian Legion Enderby

What great service Fox & Sons offers! From the initial chat on line to the moment Nick was finished the job we were kept informed and on time. No one likes to sit around and wait - with Fox & Sons we knew when our technician was supposed to be coming and he called to confirm that he was on his way. Thank you so much for your tremendous service!

Rob Mcdougall

Brandon was was a perfect 10 . Polite and did everything that was expected

Michael Moore

Justin was straight forward and professional. Costs were in line with what I expected and service was quick.

Robert Whitney

Tom went out of way to accommodate our project. We did not have the requisite materials needed and he went to a supplier and purchased the materials so he could complete the project. Job well done.

Lisa Cool

Excellent service and arrived extremely quick. We had an issue with our sump pump overnight. Left a message with Fox and Sons and they had someone at my door by 9am! Chris did an amazing and thorough job, and Allie the receptionist who returned my call was extremely professional. Would definitely recommend this company.

Ken Zimmerman

Peter was friendly and able to diagnose the problem quickly. He came prepared and showed respect for both me as well as the company he works for. Prior to leaving he ensured everything was in its respective spot.

Roxanna Jenkins

Scott was extremely helpful and knowledgeable. Really polite and courteous. He explained all of our options in a clear and concise manner. When I decide what I am going to do with the furnace in future, I will be requesting Scott as a great technician at Fox and Sons. A great employee to represent Fox and Sons. Thank you so much and thank you Scott!

Penny Laidlaw

Andrew looked after checking the Electrical System inside and outside my house plus the shed. He was very thorough and showed and explained everything to me I was very pleased. He replaced the fan in the bathroom and put in two new smoke detectors. He made other recommendations that will be followed up by the company. I was very happy with the service. Thank you Penny Laidlaw

shelby roblin

Wonderful! Was very knowledgeable, friendly, and gave me several options to choose from. Provided an amazing service, making sure I get the exact help I need within my financial needs. Would recommend highly, especially if you are looking for someone who has their clients needs first and foremost!

Robert Hutton

Our service technician Tom was courteous, well-organized, professional and very efficient in his work. We are doing several phases of electrical repairs and upgrades and will have no hesitation in using Fox and Tom in particular for this work.

Corkscrew Prop Shop

Darcy was fast and very professional, and he took the time to get a second opinion from a manager, to make sure everything would be done properly with no surprises. The diffuser vent he added in my daughters room works perfectly, and so does the programmable thermostat!! This would be a four star review, but he mounted the thermostat on the wall a little bit crooked, to my eyes anyways. But since it is between two bookshelves in the living room, nobody’s going to notice it. The price was on the very top end of fair, to install a programmable thermostat ( which I supplied) and add a vent was over $500. But they did what I asked, so lesson learned. I will definitely get other quotes next time.

T S (AnotherBiker)

Chris was knowledgeable and punctual. The service was fine, but the 'fixed price' arrangement is priced ridiculously. I wanted them to be my primary plumber but they over-charge such extreme amounts unfortunately I'll have to look elsewhere. I received quotes for simple things like replacing a sink faucet at $500 in labour $750 w/ the faucet, and a tub faucet maintenance at $300, just ridiculous. You're better off finding a contractor that charges normally with parts/labour, you're going to be better off the majority of the time. A days work from these guys costs about 3x the competition.

Merina Brisdon

Peter and Aleisha were very professional and friendly. They explained clearly what the issues and options were with our air conditioner. Sergei installed the new unit in about four hours and it is working just fine.

Ryan Gabert

This rep was pleasant, and informative about the reason for his site attendance. He explained his purpose and went right to work. With his background he was notably competent. The cost was as agreed prior. The only thing we were uneasy about was the fact that, considering COVID, this rep did not ask or wear a mask during his visit. He should have.

Robert Gerelus

The first technician could not diagnose the problem with my fireplace and promised to have another more experienced technician visit me. After waiting more than a week without any contact, I called their office and with a few days a second technician dropped by. He also could not diagnose the problem but advised me to purchase a part online. After installing the new part which cost me $111.73 my fireplace still not work. I was advised to purchase another more expensive part online. I decided to contact Applewood and they promptly sent their technician who was able to repair my fireplace for a fee of $124.00 without having to order unnecessary parts . The owner of Fox and Sons promised to reimburse me for my cost of the part I ordered. I guess the cheque is still in the mail. If only their technicians were as competent and trained to service appliances as well as their ability to upsell me for unnecessary services. Word of advise - get another quote from another local service company. It saved me time and money.

David Galloway

I’ve had Fox and Sons come out to Lumby now a couple of times and they’re always very professional, helpful and do a good thorough job. Reece and Nathan were very courteous and friendly as well as knowledgeable. Thanks!

Marina Smidesang

So far my experience with Fox and Sons has been great, both with Serena @ office and Justin on the phone and "in the field" , and if my install and products follow same quality; I will be a very happy customer! So now 2 month have passed, and I am still happy with my dealings with everyone in the company! I did have a couple of concerns, and I like the way they dealt with it right away. That to me is worth 5 stars! If I knew anyone ready to upgrade I would definitly recommend Fox and Sons to do the work for them.

Adrian W

Nieves was on time, knowledgeable and courteous. She performed the maintenance professionally and explained everything she needed to do. She also reset my thermostat and helped get the Wi-Fi back working. At the end of the call she explained the benefits of an upgraded filter unit and left me the relevant info as well as emailing the costs. Overall an excellent experience with the Fox technician.

Evan and Alyssa Erickson

Would highly recommend Justin at Fox and Sons. He was super friendly and professional and was considerate of our time with arriving promptly and when he said he would.

Heidi Hyatt

Alysha did an awesome job. She was here for HVAC maintenance as part of the Fox and Sons plan. She was very polite, professional, and knowledgeable.

Linda G.

We were so very pleased with Fox and Sons and in particular with Logan the electrician. He was fabulous, let us count the ways; courteous, meticulous, knowledgeable, patient, and tidy. We could not have asked for a better experience. No high pressure sales pitches, he just gave us several options to consider. Fox goes to the top of “who gonna call” list!! Thank you!

Mike Miller

*Edit* *Original review: Reece was very friendly and took the time to explain the problems and gave repair options that suited our needs. The techs were very knowledgeable and had my furnace fixed and running much faster than I expected Five star service promised, five star service delivered ! Thank you Reece and co. *Revised review: It has been two months since Fox and Sons had supposedly fixed our furnace to the tune of $800.00. For the past two weeks the same issues have returned. In the meantime we had them come out to quote on repairing a leaking water service in our front yard. A $70 call out fee applied. The tech they sent out had no idea how to approach the fix for it, even after we clarified with their office this scope of work was within their abilities. The tech then went in our house and started diagnosing other things he wasn’t there for. He informed my wife our PRV was failing and needed to be replaced. Again, this was not related to anything he was there to quote on. He told my wife he would get a quote to replace the PRV and his office would be in touch about the water line out front. The quote he gave my wife for the PRV work was $635.00. This is an astronomical amount for a $70 part and 15 minutes of work. Which I did. We never received a quote for the water line work... They are now telling us they will be charging a call out fee to come see why the furnace isn’t working again. This is unacceptable and disgusting. After asking around we discovered we aren’t the only ones getting outrageous quotes and sub par service from Fox and Sons. How many unaware customers or the elderly have they ripped off? Furthest thing from five star service. Feel free to call me Ted.

Ann Cordingley

Peter was very accommodating. Appeared to have done a thorough job. Redid the drainage piping so I could actually change the filter more easily. Thanks!

Steve Jones

Recently had Fox and Sons replace my furnace, air conditioning unit and some electrical work. This company certainly knows the definition of customer service. The staff are awesome and will do whatever it takes. I highly recommend Fox and Sons!

Kay Evans

WOW! So impressed with these guys. Had an issue with furnace, called and they where on site in half an hour. Shawn was great to work with. Decided to replace 24 year old furnace, with new furnace and A/C unit. 15 minutes later Justin was here to walk us thru the process. So very professional!

Marnee Maxted

My mother is a senior and is being given the run around by the Fox team. You promised to call her yoday and to resolve the fact that you owe her money and sold her the wrong product. She has been now waiting at home all morning yet again.

riley clark

I was looking for a price to change our hot water heater configuration in the house. Received a quote pretty well right away and the service was very professional and we received good information.We will get Fox and sons to do the work for us.

Micah Baylis

They were able to get my water back up and running within 24 hours of my first call! Great experience overall!

Carson P

Called them and booked an appointment a week in advance. Mentioned that I would be working that day and lived 40kms away from my house and to give me notice well before they would arrive. Which they did. The office called me in the morning to confirm my appointment. I got a text saying a tech was on his way. So I left work, I missed his call due to driving and poor cell service in my area. I called the tech (Norm) back and he was very courteous and said he would arrive in roughly 40 minutes. Norm called me back about 20 minutes later and left a voicemail saying he would not be able to make it as he had an emergency call to attend. He also mentioned a tech named Chris would be out a bit later, perfect thats fine. Chris called me a bit later, showed up exactly when he said he would and performed efficient and quick service. He explained everything in detail and encouraged me to inspect before, during and after the repair was complete. Very satisfied with the office, Norm and Chris's professionalism. Will use them again if the need arises. Thanks again Carson

Maksmitch

Friendly, & efficient, (arriving shortly after a phone call to them) I received several estimates on a new furnace & it was MY decision to chose which one I wanted & could afford. Brent definitely knows his business and I would recommend Fox & Sons to anyone who is in need of service or repairs. Hilda Eckert

Jim Stewart

First time service call. Supposed technician was hi pressure to add a $1500 elecronic filter with UV system. Kept asking me about 6 times, my answer was NO,NO 6 times. A few days later this person was talking my neighbour into this system for half the price. I bought in. Year later requested a service and to change the filter. The person they sent was early 20's. I asked for her to vacuum out the filter area, she ran the vaccum but didn't clean it. After 3 months I changed out the filter and found out that the filter was installed wrong. Making this expensive system inoperable. This tells me that the people this company is doing there service work are not trained and have no mechanical skills. They had earlier talked me into a monthly service/monthly charge contract. After this incompetent experience I stopped payment on my Mastercard and told them they would never see me as a customer again. Not realising this expensive upgrade was an exclusive product that was only sold in Vernon by them. I bypast Fox and went to the manufacturer to supply me with the filter's and a UV bulb. I will have a different competent heating company service my system. P.S. These people make up there own reviews and put customers names on them. They did this to me. I have never left a review on this business as they claim I gave a 5 star review 2 years ago. Below Fox claims this review I didn't make. This company is SLIMMY!!!!

Javin Chabot

Mike and his apprentice did an awesome job!! They were professional and respectful of our home the entire time. They were efficient and even worked on a holiday to get the job done within two days. They really saved us from this heat wave!

kaycee konowalchuk

I am so truly thankful for this company. We noticed our hot water tank decided to kick it yesterday. I called Fox this morning and they had a technician out here this evening. A few quick phone calls (including one to make sure it was OK that the tech would be a little later in the day) and within a few hours someone was here and the new tank was installed in no time. Devon was professional, knowledgeable and used his time here very well. He even went the extra mile and filled the gaps where the pipes go into the abyss with steel wool (lots of vermin out here in the boons). This has been my second time having an installation done with Fox and it certainly won't be my last time (although my fingers are crossed that I won't NEED anything done in the near future) Thank you Fox team, and thank you Devon!

RottenSock

Well that was as painless as could be. Romello and Fox were tremendous to deal with.Thanks boys.

Anne Benham

Have been happy with the service we have received from Fox & Sons. Justin was very helpful and informative whilst giving us a quote without pressurising us. Answered all our questions satisfactorily.

C. Tottenham

Jordan and Mike & the rest of the crew did an amazing job putting in a new furnace and all the ductwork. They were on-time, friendly, knowledgeable and had the job done in no time at all. The customer service at Fox & Sons is fabulous. .... I was treated like an old friend from the first phone call ..... thank you!

Peter Chong

Brandon from Fox & Sons did a fantastic job! He was friendly, efficient, knowledgeable, and thorough. Brandon performed a main drain clearing with camera inspection service special to solve our plumbing issue. He took the time to answer all of my questions and explained the process along the way. Would highly recommend Brandon for his excellent service and Fox & Sons for the value for this special offer!

Judy Sorenson

Austin had a lot of things to do for us. He did an excellent job! He was with us pretty much all day and was very polite, professional, tidy and thorough. He was in and out in the cold all day and I hope he doesn’t come down sick from because of it! If we need another plumber in the future, I hope he will be the one to come.

judy Salt

Amazing, honest service and advice. Hooked me up with other technicians regarding my furnace and gas fireplace. I highly recommend. Your company was also highly recommended as the go-to for exceptional service . Thank you.

Tom Wingrove

heavy snow and blowing winds covered our furnace vent shutting down the furnace. Nathan came out the day we called and uncovered the vents and re-started the furnace burner after fixing a diaphragm. Service was quick and effective with the work well explained. We are Fox preferred customers and recommend them for any hearting, cooling, plumbing or electrical work.

Colleen Andrew

The tec that came to my home did a very throural job, he went over everything with me in great detail, he was very pleasant and respectful and went the extra mile to help me. I wish I knew about Fox and Sons years ago.

Gordon Gunson

Shane, was excellent. We had a good discussion on our system and he took time to explain what he did to our AC. He also took time to flush our hot water tank , which I was please that he did. Paul did a very good job of reviewing our plumbing items. He went over suggestions which I will follow up on, also some tips on some preventive maintenance. Logan answered all my questions and also made some suggestions regarding power surge protection. there were no major issues.

Janice Gardiner

Hats off to Justin, Edwin and Nick who all had a share in replacing my furnace for infloor heating. I look forward to a warm and cozy winter! The boys were concerned with keeping my home as dust and smoke free as possible by opening the attic door to let it up and out. It was accomplished in as quick as possible.Thanks for the good work!

Luke Larlee

Justin came and was very helpful in diagnosing the problem and helping us make a decision for our furnace. Very good with our kids pestering him. Update: Dylan and Irwin installed our unit and were very good. They even vacuumed our stairs which definitely weren't vacuumed before. Awesome service.

Stan Nickle

Peter was a great patient tech. He made sure the job was done right and we understood what he did. Would definitely recommend him.

P D

Ben was great! Solved my problem and I am happy again????. Thanks to Luke and Reece who came out as well. Fox & Sons service is the best. They may not the cheapest in town; however in my opinion their service well makes up for it. For me, it is the after sale interaction and this company offers outstanding warranty and service work on their product???? We also had Luke and Nick come out and install a new water heater this morning (August 19th). Great job. Cleaned up site...even swept behind my washer and dryer since they had to be moved! Always pleasant and professional. Thank you!

Asdf Ghjkl

Fox installed a tankless water heater and removed the old 50 gallon tank. They were very efficient and neat. They cleaned up perfectly and took any garbage with them. They explained how everything works and best routine maintenence for me to be aware of. I was totally impressed.

roxanne gignac

Peter is a very conscientious technician who worked diligently to fix our furnace problem. He was friendly and courteous and gave us a better understanding of how our furnace works, (and the intricacies of repairs) Thank you Peter! This is my second review of Fox and Sons. In December we had a burst water pipe , which was repaired by Chris. Our experience with Chris was great. Super personable, and great repair. Tyler was a great technician, inspecting our plumbing thoroughly and pointing out any issues pleasantly. He was polite, friendly and professional. He showed us our options for optimizing our plumbing and allowed room for consideration. All in all a great experience.

Jake O'Brien

The technician sent to my house was an anti vaxer . The general manager explained to me that he could not guarantee that the technician they send would necessarily share my OPINIONS I’ve noticed a recent review that claimed they were having staffing problems due to illness. As we are speaking I notice technicians having lunch together in a small lunch room with no masks. I would point out how dangerous it might be to mix with non vaccinated people in a small lunch room but apparently this would only be an opinion. Almost 2 years and the fourth wave and general manager is kindly explaining the difference between an anti vaxxer and a person who simply chooses to not be vaccinated. Thank you so much for that clarification.

Kristin McCallum

Had someone here in an hour to repair my furnace. Great, friendly service.

Norma Knutsvik

Your technician was awesome so very polite and helpful, what a nice young man, wish everyone was as nice. Thank you.

Dale Crellin

Kevin was very professional, extremely knowledgeable, and very personable. He has the customers best interests at heart. We will request him for future inspections and service. An A+ technician.

William Clarke

Had a tech come in and look over my furnace.Had a quote done for new furnace&air conditioner.Very professional and easy to talk to.Will be doing buesness in the near future.

David Morel

Brandon thoroughly checked our furnace as well as natural gas fireplaces. He methodically answered all questions and make thoughtful recommendations.

Brad Snyder

Peter communicated his arrival, was very polite, and was very careful when performing all the maneuvering involved in cleaning all the duct work.

Lynnann Baumeister

On the afternoon of the scheduled appointment we received a text message from Justin asking permission to come early for the appointment, shortly thereafter we received an email with his picture so that we could recognize him upon arrival. We really appreciated this “pre” introduction and by the time we answered the door we felt like we had already met. He was professional, informative, personable offering us a quote for a new AC unit, as well as a few tips on how we could cool/ heat our home more efficiently. Overall a very pleasant experience.

Raymond R Herringer

Tristen flushed our Rannai Tankless Hot Water heater. Great job, walked us thru the process and had answers to our many questions. Great service. Very congenial. Appreciated his visit. hanks! Robert H.

Amy Curtis

We had a great experience with this company. They had great communication with when they were going to get to our house. Gave us a detailed result of what the technician found but felt no pressure for any sales. Things were dirty I didn't even know existed and everything was done quickly and for a great value. Would definitely use again and recommend to anyone

Susan Dugas

I was very pleased with the response and the work. Spencer originally came out to my home and installed three lights inside my home perfectly Then found and ordered the three light for outside. They were back ordered for a length of time but whenever I inquired I was answered promptly and assured it was being looked after. I did not meet the second electrician that put up my outdoor lights but was called when job started and was done. I have been assured the lights looked great. Spencer move into a manger roll but made sure he followed up. All the staff I felt with were above and beyond with help I highly recommend. I can’t say enough good things about this company Logan had to come back to check on two lights. He was pleasant and efficient The staff answering phones are amazing alway positive and you are called back quickly. If you need an electrician call this company.

Lothar Mueller

Chis did a good job. The sewer drain was restricted and after augering the flow improved. He did a general check of our plumbing system and discussed any issues he came across. I would definately use Fox and Sons again.

lyndon walker

We have not had bad or even mediocre service from Fox and Sons. This time Devon came to do plumbing inspection and discovered main line into house leaking, my wife called me at work I talked to Devon for maybe a minute told him to fix it, Which he did very quickly in my opinion. Less than 1 hour which included the time to get water shut off and turned back on. I cannot ask for better service in my opinion.

Judy Robinson

We had Fox and Sons come out to service our air conditioner. The fellow was very knowledgeable and very friendly. He checked everything over and gave us all our options and explained everything very well to us. We have never had any problems with Fox and Sons and would highly recommend them.

Nick

Biggest scam of a business. If you want to be ripped off and lied to then they are the company for you. If they don't know how to fix something they will just sell you a new unit for double the price than any other company.

Ruth Sortwell

Excellent service. Installation crews was very respectful, very efficient and. quiet. They solved on-site problems quickly and explained every step as they worked. They were careful of our fur baby and our property. Their price was comparable. Great experience, would definitely use them again

Chad Butterfield

Called Fox Plumbing for an emergency call on Sunday and they had a tech come to the house within an hour of my call. The Tech was super polite and easy to work with with and he was very knowledgeable about our issue with the hot water tank and gave us great options of a path forward. I would highly recommend them if you need any plumbing help.

Herb Ransbury

We were impressed by the quick response time and very impressed by the tech Reece that was here to save 2 overheating seniors. He was efficient and honest, found and fixed our problem in short order. Wouldn't hesitate to use them again.

Harry and Maureen Karlson

I just needed someone to checkout a high pitched noise coming through the heat registers from the newly installed high efficiency furnace. The technician arrived promptly and suggested I try installing foam dampers in the register openings. I am going out to see if I can purchase these today. Hope they will solve the problem as it is very annoying. I just had my plumbing inspection. I signed up for The Fox Program. My questions and concerns were addressed. It gives me piece of mind to know things are in good condition in a 17 year old home. Dennis did give me my options for some improvements but there was no pressure to go ahead with them at this time. Covid precautions were taken by Dennis and I too wore a mask while he was in my home. I have had a furnace installation, a replacement to the part that was making the high pitched noise and now the plumbing inspection. This is a very professional and and responsive company.

Doug Marcinowski

Awesome experience. Very professional and reasonably priced. It was also nice that I got a rebate from Fortis to help pay for the new furnace. Thanks again box and Sons. You always be my go-to people for furnace and plumbing issues.

AL Ferguson

Tom came to our house and we had a great discussion about home standby generators and because of his professionalism we are going to have this company take care of the whole system for us and probably will be going to have this company out for any or quite possibly all of the upgrades that we will require in the future. We’ve had Tom and Scott and Justin and a fairly large crew come out to our home and install a complete home standby generator system and a ductless split heat pump system for us in what we consider to be record time for the amount of work that was required as our home needed more than just the basics to get modernized and up to code and we are entirely pleased with the service that they have provided and the quality of their work and products that they have provided as well.

Dabby 3

Was having issues for some time and peter from fox and sons was the second service tech to come to my home the first was from another company. Peter was great answered all my questions and proceeded to repair and clean the entire system we are no longer having issues and are very satisfied with fox and sons. A+++

Judi Cogan

The guys did a great job. They were friendly, courteous and very helpful. I would recommend Fox and Sons to anyone looking for great service from start to finish.

Alex Young

Our furnace stopped working late last winter. Called a Fox service technician in to determine what was wrong. We were told that the furnace was unsafe to use and that we needed a replacement furnace (estimated cost $6k). We got a second opinion and we're told by replacing two minor parts, at a fraction of the cost, that the furnace would operate. We did that and the furnace is operating perfectly now. Multiple tests were also performed ensuring us that indeed, the furnace is safe to operate.

IAN H

Kevin is extremely knowledgeable and a pleasure to deal with. While my furnace was being repaired he kept me informed and explained all the options and costs. I would definitely recommend Kevin for any complicated HVAC system repair.

Shirley Barnard

Chris White was very thorough, he suspected a problem with the water pressure checked it and found it to be fine, the work he did was to the high standard we expect from Fox and Sons and we were not disappointed. Plus he and his apprentice were very pleasant and easy to do business with. Thank you Luke gave me great advice about my water system, installed the filter to Fox and Sons high standard. I now feel safer. He was very pleasant to speak with and really knew his plumbing. Thank you Fox and Sons for having such excellent employees Tom checked the electrical system very effectively. He made many suggestions how the system could be made safer. He gave estimates for all that needed to be done. Tom is very pleasant person and was a pleasure to meet. Fox and Sons has great employees, I am glad they are there for us.

R Mac

Excellent salesman (Justin Hall) fully knowledgeable and he goes above and beyond in customer satisfaction. The furnace team (and there were a few men) were all totally awesome. Terrific crew. Paul came and pitched in with plumbing issues also a great guy. We appreciated them all.

Ryan Carey

I was having a furnace issue over the coldest days of the winter this year. After trying to troubleshoot the issue myself, I decided to call Fox and Sons after hearing great reviews from many colleagues in the area and I was not disappointed. From the dispatcher to the two HVAC technicians, I am impressed by the kind, courteous, and capable service I received. The dispatcher was able to triage my call so that the technician arrived that day (within 2 hours). Reece and Peter attended on time and took me through their troubleshooting process as I had requested and provided me tips on how to best maintain my furnace and thermostat. I found their service to be full, frank, and fair; I did not feel upsold or swindled. The experience left me with an appreciation for Reece’s and Peter’s knowledge and skill and I believe them to be fantastic ambassadors for the company. I’ll be calling Fox and Sons from now on for any further HVAC, electrical, or plumbing needs. Thanks guys!

Karen Fenske

It was easy to sign up for the service and they fit me in the same day. When I had to cancel they quickly fit me in the next day. The company communicated with updates of arrival times which was ideal and practical. Thomas was very personable, friendly, effecient and helpful. His assistant was great too. Highly recommend this company. I feel like a can breathe deeply knowing i am not taking years of dust! Thanks. Submitted by Karen Fenske

Kayode Bamigboje

Repair radiant floor heat. I had a wonderful experience, the technician was very professional and compassionate.

Curtis Forrest

Scott came and checked over my furnaces and air conditioner to do a proper quote and inform me of my options. Informative , good pricing and a fast timeline to get the job done . Thanks Scott

Susan Farmer

Austin was more than thorough in his investigation, was very personable, and even called the fridge manufacturer to try and source the problem. So very happy to have an answer and avoid future water leaks! Have never experienced service this good in Alberta.

Mark Moger

Big shout out to Fox and Sons, especially Luke. Our exhaust vent plugged up due to snow. Luke came out promptly in the morning. Cleared the snow off, cleared out the blockage in the pipe in quick time. He added some tubing to the exhaust pipe so it would not plug up again. He was personable, knowledgeable and kept me informed every step of the way.

Larry Mason

Electrical inspection by Tom Houghton, Very professional, polite, explained everything very well and left me with confidence to make my decision in MY time Thanks Tom

Anne Bradley

Brandon was very knowlegeable and kind enough to explain my questions. He was also very courteous. Thank you. Anne B.

Debbie & Glenn Krebs

Had Spence as our tech and was very pleased with his service. He was very professional and concise with explaining the issues. Overall I was very impressed with Fox and Sons in approach to service, promptness and keeping with the schedule as promised. If the need arises I will certainly use them again and recommend them.

Aynsley Stuart

John came out to do a electrical inspection, Great as always ! Answered all my questions and concerns ! Quoted was good will be using them like I always do !

Margaret Lee

Jordan & Jake were on time and very efficient in installing furnace and AC. Very friendly and respectful. Helped myself, a senior, with how to send info for rebate from Fortis. Grateful to the two men.

Manuela Kopp

Thank you to Kevin, Scott, Jordan and crew for the excellent service they provided. They were very professional and could answer any question I had. A special thank you to Jordan who went out of his way to explain every little detail ....this young man will go far in this company and I wish him the best. I can highly recommend this company and will definitely use them again. Thank you once again. Manuela Kopp

Betty Anne

We were very impressed with the heating system inspection. I was kept informed of arrival time and received a phone call from the technician in advance. The technician, Brandon, was very professional, informative, efficient and personable. He answered all questions and gave excellent advice. He did a fabulous job! We will definitely have Fox do all of our plumbing, heating, cooling and electrical inspections and repairs in the future.

Cara Reed

Annual electrical check up on our house. Tom was excellent, he provided photos, a full written report, prioritized work options and then phoned us to go through everything and answer and questions. Highly recommend Fox and Sons Annual Maintenance plan for peace of mind on plumbing, heating and electrical...all for $150 per year... which amazing value!

Allie Browning

Extremely responsive and on time! Even took into consideration my young baby and dog. Left the place looking like they had never been here.

Janice Joneja

I contacted Fox Plumbing to look at my air conditioning unit, which was not working. A technician came on June 29th. He was unable to take the cover off the unit, and thus could not see inside. However, he declared that the fault was the compressor and that since the unit was old, it would not be feasible to repair it. I was charged $114.35 for the service. Subsequently I obtained a quote from Fox for a new air conditioner, at a price of $7,444.50. On the advice of a knowledgeable friend we removed the cover of the unit, which the Fox technician was unable to do, and called another service company for a second opinion. Fortunately the technician was quite quickly able to ascertain that there was absolutely nothing wrong with the unit and that the fault was due to incorrect wiring by the company that installed a new furnace in October 2020. He corrected the problem and the air conditioner has been working perfectly ever since. If we had followed the advice of the Fox company we would now be faced with a bill for at least $7,444.50 for no good reason. I really feel that the general public would be served by being made aware of Fox's apparent push to sell their products at any cost rather than serving their customers ethically. If required I would be happy to provide the name of the service company who found the fault, and the one who installed the new furnace that was incorrectly wired and caused all the problems.

jacqueline douglas

Service Tech was professional and informative. I did have issues with the communication with the office however. Not able to contact a person through the phone number online. I called 4 times, no answering machine came on and it was the end of the day before I got a person to actually talk to and then too late to arrange for an installation appointment, although I was under the impression we were already on the list for Thursday. I was told they had called and left a message but this was not the case, I was home all day. They may have been calling the wrong number...I dont know. Someone called back after diner and left a message which I returned the next morning and when they called back the next morning I was told I did not return their call...which I did. So I had to suspect they didnt check their messages. They did come Friday on the agreed time. The Tech was fast and I felt he did his job well.

Dan Cavanagh

Rob was very professional, explained all costs associated and the varying levels of AC units available. Was able to get install in a short period of time and very happy with the service so far!

Phil Macdougall

John was professional and courteous in providing an estimate to update our electrical panel.

Matt T

He was very kind, respectful, and informative. He explained what he was doing and why, which I greatly appreciated. The job was very well done. I will definitely call them if I ever need a plumber again.

katherine payne

great job! easy, knowledgeable, nice, friendly, and good with callback and followup. with no charge review to increase comfort and efficiency of my current systems. thanks, definitely recommend, and will call Justin in the future if i need anything.

Lori R

A/C died during the current 40 degree heatwave.... While it's beyond repair, I appreciated how Tyler and Darcy explained how it worked and what was wrong. They were very patient with all our questions, and explained things well. Thank you!

Debbie Steenkamp

I liked the fact that you are given a price and no matter how long it takes for the repair, the price is the price. Plus the technician isn't rushed by someone watching the clock! Peter fixed the issue. My dog Tikka liked him too!

Jeff M

Technician Nieves from Fox and Sons was quite simply, ...AMAZING!! She was prompt, courteous and professional. She explained what needed to be done, what could be done and what I should monitor going forward. She answered all my questions with confidence which really impressed upon me her knowledge and understanding of the task at hand. Thank you Nieves for a great job and overall experience.

teresa cillis

Devon came to our home to change a couple of shut off valves. He did an inspection of the other valves in our home and found a few more that needed changing. I appreciate that an inspection was done as an unexpected water problem can be costly. He was professional & friendly. Thanks, Devon.

Holly Solosth

Tristan was great, he called before to let us know he was on his way. He asked where we wanted the service started as we both work from home. Our daughter was very curious, and he was understanding and explained everything to her along the way.loved the before and after photos he shared with us. Extremely happy! Thank you!

Alissa Fezatte

Jeff was awesome! He did a walk through to check the plumbing . He was very friendly and helpful. I find the prices to do repairs at fox pretty high, but I love the service.

Dee Tetting

I am not sure of his last name but his first name was Scott so i hope I have chosen the right person. Scott was very helpful, courteous and spent the time to explain things to me. I am an 80 year old widow so I found it very helpful to understand the whole heating system. i would have him back in a heartbeat.

Heather Wiseman

Quick response, same-day service, and stuck to the quote exactly. Plus professional and on time too!!! Great experience.

Doug Martin

The tech Devon was great. He showed me some quotes for a water softner for in the future. He did a full service on our On-Demand hotwater system. Great service and very polite young man. Thanks Devon

Alan Hunter

Efficient and very knowledgeable, they made time for all my questions. Two days to remove our old electric furnace and hot water tank and re-install a new gas furnace, hot water tank, A/C unit and all the piping and electrical changes. The furnace was done in a day for us because of the cool December weather. I will recommend them to my friends and family.

J Schober

With a failed furnace and a pending renovation starting, Fox and Sons went out of their way to come by quickly and give us an informed and very reasonable quote highlighting possible options that would best suit our home post renovation. Aware that temperatures were dropping fast they returned the same day and removed the old furnace and started work. The very next day the house was warm and all worry of pipes freezing were gone. I have never experienced such an attentive, pro-active and knowledgeable company as them. They get top marks for helping us deal quickly and professionally with what could have been a challenging situation. Joe (Coldstream)

Dietmar Weber

I am very satisfied with Devon Robertson s work. His demeanor was very co operative and patient. I have only good things to say about this person work estimates and his hands on work. Good going Devon Robertson.

jack futyma

Always quick to respond and thorough in their reports. I especially love their multi-tired recommendations of how to fix all/the most pressing/or bare minimum issues and detailed invoices as to what it would involve and how much each area would cost. I appreciate their professionalism and therefor high recommend!

Tarla Albrechtson

very professional; explained things very well; valued my time

Cynthia Fox

I had an appointment to receive a quote on the installation of a mini-split air conditioner. However, after three confirmations ( one email, one phone call, and one text message), they failed to arrive at the appointment time. I called reception who assured me she would contact the fellow with whom I had an appointment to find out when he was coming, and someone would contact me right away. One hour and fifteen minutes later, I called again. The phone went dead on the first call, so I repeated the procedure and it went straight to voicemail. I then used a friend's phone and managed to get through to reception, who informed me the fellow was in a meeting and would contact me when he was done. I asked why I had been given an appointment time when there had been a conflicting meeting scheduled. A fairly curt receptionist said she had no idea, and was obviously not happy about talking to me. (I was at home entertaining my two grandchildren, 3 and 7, who were waiting patiently for me to have the quote done so we could go to the beach). Finally, 45 minutes after my last call, I received a call saying he would be here within 30 minutes. When he arrived, it was a little more than 2 1/2 hours after the scheduled time, which would have been acceptable if someone had let me know what was going on!!!!! After three confirmations I expected the time to be fairly accurate!! The fellow doing the quote asked me what time I had expected him (?) and then promised to have the to me before I returned from the beach with the kids. Unfortunately, I have still not received the quote, or had any contact from anyone at Fox.The appointment was scheduled for July 15, and today is July 20th. I received a request on July 15 asking me how "Fox did" on my recent job, and so finally, today, I decided to reply. Wow! I have never had this kind of run around before, and am usually very easy to deal with, as any of the businesses who have dealt with me before will attest to. I can even understand that things sometimes go awry, and plans need to change; however, informing your 'customer' is a far better way to ensure future patronage than ignoring and sidestapping problems and keeping your customers in ignorance. Cynthia Fox

Paul D

Another great experience with Fox and Sons. Luke was friendly and professional and, importantly, rectified my HVAC problem. Would definitely recommend them again.

Rob O'Brien

This is the second time we have dealt with Justin and he has been completely profession al and very informative both times. I would highly recommend this Vernon branch of people. They do what they say and if there is any questions or concerns they are there to deal with them immediately. 5 Stars.

JOHN GLASPIE

I was very pleased with the young man that came to fix our plumbing problem. We called and he was here the next morning. He was very polite and friendly. I would recommend this company's services.

Laurel Shaw

We were supposed to have an electrical inspection done today, after being rescheduled from last Friday. I called Fox & Sons at 9am to find out what time a tech would be by. I was told I’d get a call back within 30mins. I called back an hour later after not hearing back and I was then told I’d get a call back within 15mins. After another hour of still not hearing back I called again and was told the dispatcher would call me back in 5mins. After two hours and no return call I called back and received voicemail twice. They then called half an hour later (1:35pm) to let us know they didn’t know if they would make it today and didn’t know when we’d be rescheduled for. So after taking a day off work to be home for them, we were left given a run around and are now finding another company to use. Horrible communication and customer service!

Sarah Redd

Let down twice. Called in September with a pooched hot water tank, not responsive. Messaged after hours request as furnace failed. Followed up with call at 08:00 when they opened. Dispatch called later in day and said would follow up at noon. Did not follow up, then I called at 1:00 and still no call back by 2:30. Called Border and was seen immediately. I will NEVER recommend FOx again. Had 1 good experience with a plumbing issue but they have been awful ever since. Do not bother - almost spent another night in the cold. Thank you Border.

Sandra Jo Sutton

Peter was very professional and was able to describe in a way I could understand the issue we were dealing with. There was some trouble shooting needed for one portion and he did not waiver from checking all sources and possibilities. Peter came for one job and then was able to supply options for a couple of things I was considering and I also had them completed while he was there. It was a great job done !!!!! Thanks to Pete I am warm again and have completed more upgrades to the home. Thank you Fox and Sons.

Veronica Vaughn

I made an appointment a month ago to have my new fireplace insert installed to replace my old one. I only needed to have the gas turned off, the old insert taken out, the new one put back in (which is the same make and model as the existing one that I have already purchased) and the gas turned back on. They phoned me this morning, the day of my appointment to let me know that there was an emergency and that no one would be able to come out until the afternoon. After I got off of the phone with them, I decided to look at the reviews. Low and behold, this is a common occurrence with these guys. Finally at 4:45PM a tech shows up and says he cannot do the work today. He can only quote it. The quote was $2000. Not only did this company waste 2 hours of my morning that I took off of work to be able to accommodate my appointment time, they wasted my parents time who are vacationing in the Okanagan as the company said they would have someone out in the afternoon, so my parents cancelled their plans and stuck around to wait for a tech as I had to go to work. 4:45PM is hardly the afternoon. And $2000 is about $1600 more than phone quotes from other companies that I received who didn't insist on coming out in person to quote the job. It's the easiest installation in the world. I am just not a gasfitter so I cannot turn the gas off, otherwise I would do it myself. I would not even give this company 1 star, but I had to in order to leave a review. Absolutely ridiculous. NOT RECOMMENDED.

Kelsee Bowden

Noah took the time to explain everything to me that he was going to do. He was very friendly and personable. Definitely would recommend using Fox!

Scott & Michele Walker

We had a good experience with Fox and Sons. They could come right away, the plumber Shane was great and it didn’t take too long to do the repairs we needed!

William Crozier

I was very impressed with Shaun Yelland, field coordinator. He was busy however took the time to phone, and showed up at the appropriate time. He was prepared, and very knowledgeable as we are converting electric heat to propane. By the time he departed, he had worked out 3 quotes from state of the art, to very good, to adequate. He was very professional and took time to explain all the options and answered all my questions. I appreciate the options he pointed out to me. Fox and Sons has a valuable employee in Shaun.

Randolph Gilliss

Absolutely no complaints and would use / recommend. I appreciated the text message giving me a heads up that the tech was on his way, as well as the quick follow up call from the tech to confirm I had received the text. The tech, Ben, was professional and honest and was able to resolve my issue with my garage heater in the first ten minutes. I will definitely use them in the Spring when I replace my furnace.

james Gardiner

Justin was great, he called to say he was on his way and arrived on time. He is very knowledgeable and able to answer any questions we had and had a solution for all our issues. Super nice genuine guy. Our new furnace is being installed tomorrow - nice fast service.