Reviews of Home Aire Care Heating and Cooling - TRENTON (Contractor)

Tim Robinson

The staff were prompt, knowledgeable and easy to deal with. They went about their business with very little disruption to our daily lives.

Julianna Harbec

Dan & Evan serviced our home and were very knowledgeable and efficient. We are very happy with the overall service. Would recommend.

brighton koa

Their service is amazing. I trust them to be honest with what is required and not over charge me. And they are always here in such a short period of time. I am grateful to have this company to work with.

Roger Pilon

Very friendly and professional. Clearly explained what they did. I would recommend this company.

Lori Kramb

I have no words for the tremendous service from the time I called and spoke with Beckie Cole , the service and compassion is the absolute best. I have to also add Dan the technician for his long hours and determination. Sorry Dan never caught your last name, but that’s only because we felt like we knew you. Kevin your staff are absolutely amazing, please let them know. You have a great company and we surely recommend you.

D Seale

I have used Home Aire Care for 12 years. Last year, they replaced my furnace with a new high efficiency propane furnace. They also replaced my aging A/C unit with a Heat Pump. On 18 May 2021, they replaced my Tankless Hot Water on Demand unit. They are so honest, professional and competent. The office staff are extremely responsive. Manager, Kevin, and his technical team - Ted, Ralph, Jeff and James are excellent at their jobs and all around great people to have in my home. Thanks to all of you for all you do for me.

Norma Christie

These good folks installed a 2 headed heat pump. We heat with baseboards and we do not have air conditioning. Not only does it distribute the heat throughout the house evenly but cools in the summer AND much cheaper than baseboards. Love it. We don’t have a basement which made it much more difficult to install but you’d never know it. The install was painless for us and the care they take to not mess up your home was beyond what we expected...they cleaned it up so well you would never have know they were here. Extremely professional! I’d recommend them to anyone!

James Jae-Hoon Park

Curran and Wade(?), Hopefully I got his name right, came by and fixed our furnance. Saved us a good amount instead of having to order a part they were able to salvage the old one. Definitely using their service again in the future. Great service and professionalism by both men. Definitely recommend

stephen blakely

Great job very professional.

Mark Norman

I discovered a drain issue on our AC at 5 PM, called home aire care at 5:15 and a technician was at our door at 7:30PM. The issue was quickly resolved. The technician (Ethan) was great. He walked me through what happened and gave me tips to prevent it happening again. Within 45 minutes the resolved and I was further educated about our furnace and AC. Thanks Ethan, you're great.

Ryan Anderson

Installation was fast. They even came to get mice out of my unit

Andrew Carr

I have been dealing with this company for 5 yrs now and i have referred several customers their way. Kevin and Debbie and their entire staff have been great to work with. They call and remind of cleanings and prices i find are competative with industry standards. I also like the fact they are locally owned and as another customer said " old school customer service ". Your treated like a person and not just a job. I will continue to refer they to whoever i can. GREAT JOB !

Samantha Schauer

I feel terrible for not asking the gentlemen’s name, but they were fabulous. So kind, helpful, informative. They showed up right on time and were thorough. They showed me photos of my ducts and I am soooo glad we got this service done - it was clearly needed. And I’m glad we used this company. Will definitely use them again in the future.

Matthew Li

Very informative did all the tests to indicates my furnace problem. Really appreciated the infomation and option lay out he gave me.

Lynn Cullingham

Roy was professional, on time, assessed my furnace and gave me my options.

Blake Inkster

Quick service - hottest week of the summer - Friday afternoon - arrived within 2.5 hours and AFTER 5pm - amazing. Fixed in minutes.

ziggy zawadzki

Great service ! Excellent service Thanks Annette !Thanks Roy! Thanks Barry !Thanks Home Aire Care for good job !! We have used Home Aire Care for years..3 years ago they replaced our old oil furnace to new high efficency propane furnace.They also replaced our very old A/C unit.The technicians very friendly,on time,knowledgeable.Very professional!!!! Highly recommend !

Lisa Deschamps

Abosoluty 100 % satisfied fast fair and friendly

Andrew Thomas Davidson

Excellent service. Very personable.

Pat Papke

Tech was here and performed inspection and testing of furnace and air conditioner. Everything was good so hoping it works flawlessly for the next year.

Elizabeth Genovese

Performance. Perfection. Perceptive. All 5-star!

Dar Ball

Very happy with the service call.

Irene Scanlon

I had a no heat situation. Kevin from Home Aire was excellent! Punctual, efficient and professional! Had the furnace fixed in no time with the part in stock. All this was done on a Sunday!

Joanne McAlpine

The service attendant was professional, respectful and thorough and solved our problem. He also provided some recommendations should we prefer another thermostat. Great service!! My only concern would b that, when I booked the appointment, I was told that the service personnel would b arriving between 3-6 pm and I would get a call first. I also agreed that he or she could come after 1 pm should they wrap up another job early, again with a call first. The service attendant rang the bell around 12:30 with no advanced call. It worked out that we happened to be home having just returned about 12:15. Not really a complaint but something to b mindful of.

Tom Forster

Professional and friendly service..Very reliable and reasonable priced..

Jill Easton

Ralph and Ryan just installed my Daikin Ductless heat pump. I'm so happy with the installation and the service from the installers, the sales person Derek and the office staff Debbie and Cheryl. Great company! Highly recommend them!

J.P LeClerc

Useless kids giving quotes. They just leave with no answers. Call the office people and they are DUH!!! I dunno!! Such an unorganized company.. Sickening.

Heidi Richardson

This company is so polite and helpful. Fast service as well..

Gilles Bouliane

Very knowledgeable technician. Gave me advice for a better performance on my a/c. I am very happy about this. Thank you and keep up the good work!????

Vivienne White

They arrived promptly, performed the job professionally, explained what they were doing. Very friendly and informative service.

Olson Edwin

Excellent service

Audio Laudio

Close to Madoc, southeast Ontario, Canada, definitely out in the country. This past summer, our house received a direct lightning strike during an active weather storm at 10:30 pm. The Hydro One power transformer that feeds our home was cremated, damage inside the home yet to be determined. Electricity was restored 5 hours later at around 3:30 am. Thank you Hydro One. Because of the extreme heat and humidity of weather this summer, at 10:00 am next morning we knew by the mounting temperature and humidity inside the home that the AC was no longer having any effect. This was a big concern as my wife, a victim of MS, is bed-ridden and cannot easily escape the environment inside the home, a definite vulnerability. External AC unit itself was running fine. Shifting attention to furnace, noticed furnace fan was not functioning and, manipulating thermostat, realized furnace was indeed non-responsive. Following this conclusion, contacted local Home Aire Care (Trenton, Ontario) to report problem. A technician was close by in the area and was dispatched to respond immediately following completion of their present task. Shortly thereafter, tech arrived, saw the furnace ICB (integrated circuit board) was fried (lightning, no brainer eh?), provided a temporary fix so ventilation of AC was restored and ordered a new ICB for a permanent fix which was completed couple weeks later. All this took place within way under 24 hours of lightning strike. Impressive and most thankful, really !!! ... ought to be more stars ... Michael Desourdie.

Reg Gore

Repaired NG fireplace ignition system. Serviceman excellent very thorough.

A Wemyss

I have been dealing with this branch for years and have always had fantastic customer service. Amazing team! Thank you.

Terry O`Hara

Great service by our tech Ted

Wendy Sutherland

Wow! Amazing service and came within hours of calling despite the heavy heat these past weeks, we figured it might be a week or more. Technician was very kind and was able to diagnose issue within minutes of viewing our unit. Quickly fixed and even remembered to take 35 dollars off my repair since the ad said so in yellow pages. We will definitely use them again! Thank you!

john hamilton

If I could rate this lower I would. We had a maintenance contract with Home Aire Care to clean and maintain the furnace and air conditioning. Last year we were told we should replace the AC as it is an older system. I told the technician that it works fine for now. It worked all of last year and worked just fine this year, handling the last brutal heatwave well. On July 10 we had an appointment for the yearly cleaning. Once again, was told the system is getting old and should be replaced and once again I said it has been working fine. A few days after the cleaning I turned the AC on. Funny...it no longer worked. I called and left a message voicing my displeasure at the situation. I had to call back the next morning as no one bothered to return my call. I got a receptionist who said she would pass my concerns onto the owner. Shortly afterwards the owner called me and said he would come and assess the situation. His response was that it's an old system and that's just the way it goes. Well...this is the way it goes from our end: we are cancelling our contract with you and will be buying a brand new system from one of your competitors, a local company. Will I ever recommend Home Aire Care? Not a change....STAY AWAY FROM HOME AIRE CARE!!

Angela Ganzler

My mother bought a house with electric baseboard heat and hired Home Aire Care to install the duct work throughout her new home, as well as a new gas furnace. Not only was she pleased with their professional attitude, workmanship and service, they even tidied up the mess before they left.. awesome!!

Lise Allin

Great service today on a Saturday...Cody showed up in no time at all, figured out how to restore heat in March when a pinhole in hot water pipe above water heater drenched and shut down the furnace. Bill totally reasonable..would definitely recommend! - Lise, Owner, St. John's inn

Heather Hover

We've had the pleasure in having Home Air Care in our home for the last few days and all the technicians have been very professional and very polite. The office team were also very helpful Kevin and Chery. I'm glad I decided on this team. Thank you all.

Nancy Marshall

Dealing with Home Aire Care for a few years, we're VERY pleased with their service and trust them completely. Just before Christmas 2018, one of their knowledgeable technicians did our annual furnace check, and a VERY thorough job it was. Always on time and quick to respond to emergencies year round (i.e. summer cooling and winter heating) we confidently rely on Home Aire Care and really appreciate Ted for taking such great care on his recent visit. Sincerely, Ron and Nancy in Wooler

Lloyd Kelly

Ted came on Christmas morning as we had no heat. He was very professional and extremely knowledgeable about our heat pump and was able to fix the problem and get our heat back on. Thanks Ted!!

Eric Jacques (griffondude)

After a shaky start at initial installation, the company redeemed itself with great after sale service. I recommend this business.

Lori Taylor

Excellent service provided each time we have had to contact Home Aire Care. Efficient and knowledgeable, quick and friendly!! Highly recommended.

Sue Priest

During this heat wave our AC Unit decided it was too hot to work. I made a desperate phone call to Home Aire Care. I received a call back within 5 minutes from Rob. He was here within 30 minutes and we were back in cool air within 5! In the space of an hour we were back in our happy place! THANK YOU so much Rob and THANK YOU Home Aire Care! You are most certainly the best!!! We'll call you next week to get our maintenance plan set up!

Dan

The service tech was very friendly, professional, and helpful.

georgecandi lake

Great service and the technician had cute shoes????

Ian McCandie

No problems - on time, all work done by a polite and professional technicians.

Pamela MacIsaac

We've had some ongoing issues with our central air conditioning this summer and the technician they sent to help us has made repeated visits to help resolve it. He stayed with it until he figured out the problem and fixed it for us for a reasonable price. Pleasant, professional, and conscientious.

JO

Good price that comes with good service. I called home aire care when my furnace suddenly stopped working. 3 hours after, some one (Jason) was at my door ready to fix the problem. Not only did he fix the problem, he was very polite and extremely professional. I recommend this company!!

Bob Derusha

Make sure you get quote in writing before anything. Would never use this company again .

Miriam Uhrstrom

Very prompt and thorough

Jay peters

I work midnight and there always hear at 8am it's great very professional and service is great thank you

W Dumont

Technician arrived within booked time, performed maintenance. I did not have an email confirming the cost of service so I was unsure of the exact amount agreed to with "discounts". I was hoping for an explanation of the maintenance results but was informed "everything checked out"!

Wanda Sine

Excellent service...

Jim Young

We have had Ted Down as our Home Aire Care go-to technician for several years now and we always request him for our bi-annual service calls. He is responsive to our needs, often going above and beyond our expectations. He is thorough and professional at every turn. I am recommending him to our son who has just acquired his first home. Home Aire Care is proactive in setting up regular maintenance for both our heating and cooling needs. They are always courteous and accommodating when setting up appointments. I would highly recommend them.

Karen Chapman

Appintment booked. Day of service received call - serviceman on his way. He spent quite a while here, checking out everything to ensure all working to its max. Pleasant individual. Only critique is that it was a very hot day and he didn't end with returning thermostat to air conditioning. Thanks, Home Aire Care in the bright green trucks.

summer archer

Great friendly staff

Karen La Rose

The servicemen were very polite, professional and efficient. They did a great job!

Tyson Scholz

Came very quickly. He was knowledgable, friendly and professional.

Gudrun Gallo

We are somewhat new to the Quinte area and this was our first time using Home Aire. Matthew was a pleasure to deal with and serviced our HVAC system efficiently. And for an early morning appointment, it was a refreshing experience to deal with a technician that didn’t mind answering all our queries and explained what he was doing. All around.... a good first start!

Sandra Turcotte

Excellent, prompt and courteous service!

evan shields

Very professional service, thanks!

Noreen Peters

The two young men who came to clean my ductwork were very polite and respectful. They worked together very effectively and with confidence. I felt very comfortable with them in my home and would strongly recommend them to others.

Harold Joubert

Tech arrived promptly and was very efficient in duties and extremly cordial. job well done.

craig boyd

Supporting local partners and businesses is always a priority for myself and my family. From the day I walked into the office in Trenton and met with Rebecca, to the home visit by Roger and then the two very talented installers we have to say we are extremely happy with the service we were provided. I highly recommend Home Aire Care and their talented team. Thanks for the prompt professional service from start to finish . Kevin Please ensure you pass along our gratitude to your fantastic team. Craig & Crystal Boyd

JandA Campbell

The technicians were on time, respectful and courteous. They cleaned our ducts and answered all our questions. I was impressed with their professionalism and knowledge. Iwould recommend Home Aire Care. We had also hired them to install a new furnace and air conditioner. They did a great job and cleaned up after the work. Am very pleased with our equipment.

Nicole Vreeswyk

Always fast and courteous service. Gave practical solutions to my furnace issue. Often coupons to help with cost of the servicing :)

Jane Keeler

Efficient, and good value for the peace of mind.

Felix

Excellent service. Very friendly, reliable and professional. Not expensive at all! Quick service too!

Mike Bennett

Tidy work, good clean up when finished.

Melanie Loranger

Very friendly service and a job well done! The technicians were polite and cleaned up after themselves. Even wore booties over their shoes when in the house. Very happy with the air conditioning system, haven’t tried the heating part of it yet but it’s been keeping the house cool with the lowest setting on the hottest days of the year so far. Thanks!

Julia Mosher

the serviceman was excellent and answered All my questions and also pointed out things that I could do to enhance my furnaces performance. Thank you so very much!!!

Derek Phillips

Had a good experience. Replaced a blown relay and did cleaning.

Elizabeth Kelley

The technicians are always friendly and informative and they always are on time

Brock F

Kevin and Roy are knowledgeable and responsive. Roy was analytical and stepped through the possible reasons the heating system was not functioning properly, found the problems and corrected them efficiently and expertly. We have used Home Aire Care for years and could not be more satisfied in area including their very fair pricing for our new furnace when we converted from oil a few years ago.

Sue Halcrow

We had great service from the sales representative, David as he was very informative and two days later, the technicians were here putting in our new furnace and AC. That was fantastic.

Tiffany Erding

He showed up on time, was very polite and followed covid protocols.

Darren Kelso

These guys and gals are great, Pleasant and helpful customer service to quick and competent technicians, I may have been lucky but received same day service on my AC unit in August! They now have all my heating and cooling needs.

Ugurhan G. Berkok

Ryan, the technician was superb in explaining answers to several questions.

David Goucher

The technician was prompt, efficient, and made sure that I understood the report before he left. I have used your service for many years and I am always happy with the work.

Brian Peever

Very professional team showed up ready and excited to install my new furnace and air conditioner. The system works great and I can't wait to start saving money with the new equipment. Thank you Derek Sherman for getting the ball rolling. BP

Cathy LeBlanc

I phoned first thing on a Monday morning and asked if a service man would be able to fix our furnace. I requested an appointment after 4:30pm when my husband would be home. The owner showed up on time and had our furnace running shortly after. A positive experience from the initial phone call to the service call. We definitely would do business with this company again.

Doug Christopher

Great folks to deal with. Excellent Service!

Frankie Tom

Excellent service.... service technician was professional, friendly and made the effort to explain and answer questions. They were able to quickly diagnose the problem and repair it quickly. They also took care not to leave any mess while walking through the house. Office staff are friendly and helpful. Old fashion customer service at its best! I would highly recommend Home Aire Care.

David Austin

Fast and efficient. Representative was polite and courteous. Did a great job.

Aniz Kheraj

PLEASE BEWARE OF WHAT YOU ARE GETTING INTO! On Calling the company for an AC Repair, was quoted $ 140 + Tax + Parts which was agreed to On the technician checking the machine after arrival was told that the policy of the Company is to charge a MINIMUM OF $ 250 + Tax for any part costing less than 250!!!!! Changed the part costing $ 24 and charged me $ 250 for the same Website lists a Discount of 20% on service call. Even the telephone says the same thing. On enquiring with the company after completion of work was told that I SHOULD HAVE ASKED FOR THE DISCOUNT BEFORE GETTING THE WORK DONE!! RIDICULOUS!! BEWARE CUSTOMERS!! UPDATE ON AUG 31 2021 On viewing this review, got a message from the company to call the Operations Manager. Left voice mail and got a call back in a couple hours. Was informed that there had been some error on the part of the company and hence they would now reduce the bill from $ 440.xx to $ 273.xx a reduction of $ 167.xx SWEET!!

Tracey Juby

Great company to do our central air and furnace, would recommend them to anybody

Sue Adams

The 2 guys who came were very polite and efficient. Everything went very smoothly (although I have not personally tried the new furnace myself yet) I was very pleased with the way things went

Lynne Rutherford

We had an air conditioner installed in our rental home in Trenton. Excellent communication with ourselves and our tenants. Polite, punctuation and prompt and great price. We will definitely be using this company again.

Kevin Macgregor

Technician spent more time in van and did very little in my opinion certainly don’t get what you pay for

Mark Woods

Just had my A/C installed by their installers. Very quick and professionally done. Thank you Home Aire Care team.

Marcia Matheson

The guys were fast polite and efficient. They told us exactly what they were doing and why. Thank you!

Holly T

It was very refreshing to call a place that was happy to help in an extremely timely manner. They're after hours service reception and technician we're both extremely helpful and friendly. Great service at a good price. I'll definitely keep their number in my phone for the future.

Mike Whitehead

i called a local company for local service however they use a call centre, which i dont care for, i should have just hung up. they have friendly staff however they didn't care i was without a furnace in the winter for almost 10 days waiting for them to obtain the part. it was always me calling them. and they were more expensive than competitor, but i was already in at that point.

Joe M

Recently had an AC installed by Jeff and Matt. Top notch service, very professional, skilled, and attentive to my detailed requests. They met all my immediate concerns with long term solutions. Ex. Refrigerant lines- I wanted them positioned a certain way to accommodate future landscaping. Provided creative, effective ideas to allow for multi options going forward while ensuring the integrity of the lines. Completed install in a timely fashion. Always polite and educated me through the process. Well done, will be doing more business with this company, requesting Jeff and Matt.

Rob Besselink

The technician was polite professional and informative

denis brideau

Friendly crew,clean up after they were done,got the job done in time would recommend them too anyone thx again

Julie Isabelle

Good friendly service. Thank you.

Paul Orser

great service

Glenn Vugts

Excellent customer service, technicians were clean tidy and completed the job in a timely fashion nice work !!!

Sherie Scott

Very professional, pleasant and knowledgeable and very willing to share his knowledge. Repaired our AC issue and has been working fine. Also great to have them willing to come out on a Sunday and very quick response. Will definitely use again.

mary holt

Ted, brought me refreshingly cool airE. I could not really have higher praise. He came to the house quite quickly. He fixed the problem in no time at all. He then checked out all other components of the AC.

Bill Mitkos

On time and very professional. Did his work with a professional attitude and explained his work step by step.

Dayna Netzel

We have had to call twice in a month for an after hours service person to come fix our furnace. Everyone was very friendly and helpful and prompt. We got a call back both times in less than five minutes after our initial call and both times they were at our house within an hour or less. Thankfully they were both quick and easy fixes. We have a cleaning booked this week. We are now customers for life!!

Tracy Timmins

Thank you to Home Aire Care. Had a heat pump installed and the guys were very polite....they did a great job cleaning up after themselves. My husband and I love the unit.

Christine Bell

On time, thorough, excellent service

Mallory Chappell

I really do like and recommend this company, however the one thing that has rubbed me the wrong way, is that we've used them 3x in the last 6months. When they were here last it literally took the technician 5 secs to get our furnace working again (a hidden switch that had to be turned on) He felt awful for having to charge us so he said he'd call his boss and see if he could waive the fee. Unfortunately, the answer was no. I understand they provided a service but as a repeating customer that clearly uses you a lot and is supposed to use you to put in an AC in the spring, you think they would of helped us out with such a minor thing. Other than that, they are quick to respond and are very professional.

Jeff Farrell

Very pleased with the yearly maintenance and follow up service.

beckie cole

I don't have any complaints. The ac could not be done due to a tool malfunction, but they are coming back to do the cleaning in the spring. There are no issues with what the tech did :) Gave a 4 because of the cost but that is the cost of doing business.- As dictated to me by our customer: Joe MacMillian.

Colleen Carvalho

We had gotten a few quotes from other companies but was blown away with the products and service home air offered. We had them install a new furnace, air conditioner, hot water heater as well as all new duct work. I've personally worked with atleast 5 of their techs in my home through out the Reno stages. I have nothing but great things to say about all of them. The boss even stayed late during the holidays to hook up my dryer so we could finally wash our clothes, which was more than helpful, it was kind. I highly recommend their products and services, you wont be disappointed.

shauna colbourn

Very friendly people fast efficient and accountable

Amanda Boden

I had an HVAC system installed in September 2021 by Home Aire Care. The installers were very polite, however I am very unhappy with the final results! A whole was put in a load bearing wall to run duct work through not to mention my house is always cold except the one room that has the thermostat in it. I spent a lot of money to have this done and I regret it every day especially when we wake up cold because the house isn’t heated properly!

Rachel Thurley

Ten out of ten!! Fabulous full installation of propane furnace and ac system! The team, led by michael, including ralph, was very professional and knowledgeable, a flawless installation. Clean, polite, no complaints whatsoever! From the sales person at the outset, shay, who explained all my options, clearly, simply without the usual “mansplaining” which i received from other companies…… i picked a system and they literally installed it the very next day as my furnace had died completely. I would recommend home aire care without hesitation. Thank you!

Leslie Dupre

Very professional and friendly too!

Joe Yakisauce

Swap old A/C unit with new one, was supposed to be done on Tues but they still don't know how to do it!!!! Lots of phone calls to the office, lots of pictures and still nothing. It's a unique job in a small crawlspace but they knew that in advance. Not impressed. They sure don't instill confidence with their work ... more to follow as I just called the sales guy to complain. This work was supposed to be completed before Friday as I go back to work on Friday. UPDATE: A week late but Tony and Ralph showed up to install my a/c unit and new coil. I'm telling you, it takes a lot to impress me but Ralph did just that!!! As in the photo, somehow he squeezed behind my horizontal furnace in the crawlspace and installed the new coil!!!!!! I'm still not quite sure how he managed to get in there!! These two guys are and exceptional team and I'm happy and grateful they showed up to do the job!!!! I've changed my rating from 1 star to 4 stars because of these two. They lose 1 star because they were a week late but overall I'm satisfied! Even had the tech show up today and service the furnace.

Alain Boucher

Professional, courteous, polite and good pricing.

Rebekah Kipp

We had a problem in a home we moved into last year with a brand new air conditioner that had been installed right before the home was sold. Home Aire Care came and looked at it, saying that it would be very expensive even to diagnose the problem and that it wasn't worth it. We should get a new one. The owner and a senior technician came; they claimed they remembered the old air conditioner previously installed in this house (by them), and that there were old parts still installed (e.g. coil and copper pipes), so that there would be incompatibility issues with the brand new unit. They said that damage to the unit would have been very great running it with older coil/pipes and older coolant that inevitably would have been left behind by the old unit. They said they could detect at least one leak at the valves but it was likely leaking in many other spots too and that would just be the tip of the iceberg in terms of repairs. If we got a new air conditioner, they would deduct the cost of the service call from the price. We ended up having two other companies give a second opinion. The first (large company that services many communities in the region) came and said they could detect no leak, and in fact it probably had just not been properly topped up with coolant when it was installed. They topped up the coolant, and after a few weeks it was not working properly again, so there really was a problem. A second local, small company came. They spent a LONG time diagnosing the problem, found ONE VERY SMALL LEAK and fixed it. They topped up the coolant and said that we shouldn't have any more problems, but if we did, they felt as if it could be fixed again. It took a good long time to find and fix the leak, and it did cost hundreds of dollars. But we did not have to spend thousands on a new air conditioner, and did not have to throw out a perfectly good brand new unit. The air conditioner worked for the remainder of the summer last year and worked all summer this year. We recently had it serviced for annual cleaning and upkeep, and no problems were detected. I eventually found the company that installed our air conditioner and talked to the person who installed it. It is just a couple of guys who do installation of air conditioners on the side, so it was hard to find. They said the coil was definitely brand new, and they were not sure if the copper pipes had been replaced or not. If they had not been they would certainly have been flushed out repeatedly to ensure no old coolant remained in them. He was also apologetic that there had been a small leak and said if he had known he would have repaired it for free. I probably would not have chosen to have these guys install a brand new unit for me as they seemed inexperienced and clearly had made a mistake. However, I do not believe there is anything very wrong with our equipment. I believe that Home Aire Care tries to convince people they are in a dire situation and that they must replace their equipment. They use scare tactics and manipulation to get more customers, and it is all the more shady because they act very professional and do a very good job convincing you there are no other options. I will never use them again.

Kit McCandie

Great service, lovely maintenance guys, on time and fast! Office a bit tricky to reach, but that's the only issue I have.

Wayne Tanguay

Matthew the technician from Home Aire Care was 2 hours early which was good and the fix only took him 5 minutes. Matthew was professional and friendly. I would definitely recommend Home Aire Care.

scott fitchett

Super fast and and great customer service. Pricing is very competitive to other companies.

Bob Bates

On time and great price. Great knowing working well for winter.

Sharon White

Maintenance repair man was very friendly and helpful in answering all my question. Arrived promptly on time.

Ann Rip

Very prompt and friendly service. My air conditioning had stopped working and Kevin took great care in resolving my issue. I will call this company again for any future heating or cooling issues!

Tracy coon

Repairman was friendly and quick. Found the problem and fix it quick and also let us know what we needed. He was in and out fast and we now have heat. Thank you very much.

Larry Cook

Shay Fenton stopped by our house to give us prices for a new furnace and a new air conditioner. She was very polite and informative. She answered all of our questions and gave us a variety of options to consider. Our meeting was well worth the time. Thank you Shay.

Phyllis Hume

The two workers were professional, polite and thorough.

Maureen Gilbey

Colin was prompt and very efficient. Our furnace is 15 years old but running very well. Colin explained what to look for in an aging unit and that they were there to help or recommend when a new one is needed. A very professional and polite man. Thank you for adhering to the covid protocol. I also appreciate the pre call letting me know of the technicians arrival time. This is a great company from the beginning of our purchase and the 15 years of maintenance.

Cindy Mckinnon

Technicians on time, very professional and courteous. Would recommend them.

Michael O'Brien

Technician arrived COVID protocols were followed. Fixed the problem explained what the problem was. My compliments to Ciaran for finding and resolving the problem

cheryl minaker

Arranged to have maintenance done.Told them what time I finished work. They called and left message to confirm when I would be home while I was at work.When tried to call them after I got home the number they left was not in service. When finally got hold of them was told they had come 10 minutes after the time I told them I was finishing work and then left because I hadn't made it home yet. Even in our small town it takes time to drive home. Very disappointed and seriously considering cancelling my service plan .

Jaden Trotter

Scam artist, tryed telling us we needed a brand new 5000 dollar furnace when all we needed was a new part for 100 dollars. And we aren't the only ones he has done it too! Not to be trusted.

Donna Dollard

The service techs are always friendly and helpful. Very respectful.

Krystyna Riel

The service technician was very pleasant and respectful. He explained everything he was doing and actually investigated another problem with the furnace and offered sound advice.

Rick Choma

Home Aire Care fixes problems and issues very well. Thanks to all the HVAC experts on your Kingston team.

Kathryn Moores

From sales to complete installation of a replacement a/c unit, this company went above and beyond. Highly recommend!