Reviews of Thunder Bay Roofing Ltd. (Contractor)

Vanessa & Adam

Neil did a great job, he went above and beyond what we expected.

Nikki Bogdan

Highly recommend ;)

L84AD8 YQT

A true example of workmanship and customer service. Honest, respectful and beyond helpful. Neil explained every detail and answered every question I had. Had many quotes and Neil was the only person that bothered to unload his ladder and actually go up and look at the roof. As for their work, exceptional, above and beyond. We have small children and the effort they put into cleaning around the house is deeply appreciated. Can't recommend them enough. Andy Wilson

Timothy Lappala

They were prompt, professional, friendly. They completed their work in good time and we hardly noticed they were here. Cleanup after was impeccably done- out property was even tidier than before they arrived. I really appreciated the clear communication about when they would be here, as roofers always need to contend with weather and shifting schedules. We were never in the dark as to what was happening. Comfortably recommend their services.

Eco Depot

I don't think I have ever met a contractor who is as thorough and amicable as Neil is. He is friendly, approachable, has a progressive attitude, is considerate of others and is always problem-solving. He's been a pleasure to work with!

Meagan Latt

This company offered us an amazing price, and were very quick to help us with our roof problems! They were quick and efficient, and worked very hard! We couldn't be happier with our new roof!

Tiffany Lavallee

We used Thunder Bay roofing for shingles, soffits and fascia on our detached garage. Neil was wonderful to deal with . Always kept in touch and very professional. No complaints. You won't be disappointed if you hire them.

catherine phillips

Professional prompt and friendly. They can do anything!

Darren Hymers

Highly recommend!! Excellent customer service, flawless installation as well as they were there on time, finished ahead of schedule and under budget. Pleasure to work with Thunder Bay Roofing Ltd!

Mark Hatch

Excellent business. Reasonable pricing, friendly, helpful and professional service. Neil saved me thousands by helping me with my insurance claim. He also went above and beyond, and way out of his way to answer my other roofing queries. Had him replace the roofs of 2 of my rentals. Very prompt and efficient. Highly recommended!

Lily Poei

Thunder Bay Roofing Ltd. did the shingles for our detached garage and house and they also fixed some issues that we had with the gable over our front porch. We had a very positive experience from start to finish. The work was completed in a timely manner and we are very pleased with the results. Also, the owner is a pleasure to deal with. He ensured our property was cleaned up and tidy at the end of each work day. We also appreciated that he gave us daily updates via email with pictures and explanations. We highly recommend this company. Thanks so much for the awesome job!

Jessica Strobel

Thunder Bay Roofing has gone over and above since my first call with a leaking roof. They came within 20 minutes, made a plan, eased my mind, and the repair was done soon after. The customer service and level of contact is outstanding and I trust the quality of their work. These guys are a first choice recommendation.

John Cotton

Prompt, professional, and knowledgeable. I was impressed by the time they took to assess the property, explain its current state, write up the work proposed, then speak to me in-person and answer my questions. Great customer service.

Elaine Wilson

We are very happy with the workmanship of Neil and David. When Searching for a quality roof professional we spoke with many. When Neil came and sat down and spoke with us. That was such customer service and, quality that has been lost by many. Then with the quote given and backed up with workmanship warranty. Showed us what we truly value is quality service and workmanship. Thank you so much Neil and David, for your honesty, service, quality and workmanship. You will get our recommendations to many.. Elaine & Don Wilson

Unknown Name

Terry and his crew were very professional and friendly. They were incredibly fast and started nice and early. They left my yard cleaner than when they arrived and did a fantastic job. I would highly recommend.

Jonathan Coons

When I set out to get quotes done for my roof replacement, I got quotes from several different contractors including all of the frequently seen names throughout the city. I was extremely impressed with the customer service provided by Neil from the initial phone call to setup the quote. The overall cost of the job was right in line to the other quotes I received (not the most expensive or the cheapest) however Neil was the only contractor who called and emailed to explain the quote and also noticed that my attic was under ventilated. After accepting Neil's bid, I was impressed with his constant communication updating me on the project knowing that I needed to have the roof replacement done before the snow fell. Once the job started, the work was fast and the workmanship was impeccable. I was impressed with the updates that Neil provided throughout the day and the photos he emailed updating the progress. Part of my decking was really rotten and he left out some pieces of the roof removed to show me just how bad it was. The shingles look great, the architectural ridge cap looks fantastic and the aluminum fascia they installed is really beautiful. When going over the job with me afterwards, Neil pointed out a potential issue with my chimney in case I wasn't aware of it (I wasn't) so I could have it looked at. If I only had one complaint, and it's a very very minor nitpick, it's that the eaves trough and downspout were installed a few days after Neil's initial estimated install date. The workmanship though and the quality of the product installed were fantastic. Despite the minor delay, Neil kept me updated on the progress and estimated install date via email. Like I said, it's an incredibly small nitpick and it's the only piece of criticism I could provide about my experience with Neil and Thunder Bay Roofing Ltd. Neil was extremely flexible with shift work schedule and arranging to meet to discuss the bid and payment. I would recommend Thunder Bay Roofing without hesitation to anyone looking for a roofing renovation. The customer service, quality of work and the products used are impeccable.

Emily Carr

Professional, reliable, quality service. We gathered 3 quotes and chose Thunder Bay Roofing because they took the time to visit our home, review the entire project with us, answer our questions, and explain upgrades they suggested (which have improved air flow in our attic). Work was completed in a timely, professional manner, and they took the time to ensure they left our home clean after the job was completed. Thunder Bay Roofing definitely takes pride in their work, and they are happy when their customers are happy.

A Marie

Had TBR come and inspect work done from a previous company. They were professional, knowledgeable, efficient and courteous. I appreciated their time and suggestions for the issues at hand.

Lindsay Smith

We can't say enough about the amazing customer service and quality workmanship we received from Neil at Thunder Bay Roofing! He came through for us in difficult conditions and eased our minds by repairing what needed to be done. He was professional, knowledgable and informative! We cannot thank him enough for his efforts to help us out. We highly recommend Neil and his team!! Thank you again!

Cliff Perrier

I am very happy that we went with Thunder Bay Roofing. I received about 5 quotes from different business. We chose Neil and his company because he was very well informed of what needed to be done and was in align with how we wanted it completed. They were prompt, courteous and left our yard with no mess. I would highly recommend them.

beanmachine

Very happy with the work. Done on time and a good clean up after. Neil had some good suggestions on roof shingle colours and some of the trim work. Best roofing company I have ever hired.

GP Singh

Neil and his team were amazing! Just had approximately 1600 sq ft of shingles put on our home and we couldn't be happier with it! He treats every roof like it was his family's roof he was doing. We had an appointment mid-summer and he contacted me sooner asking if they could come earlier than originally scheduled to do the work (proof of dedication, and customer service), and I was so surprised it only took 2 days from start to finish! Neil and his team were efficient, friendly and professional! He stayed on point with his quote, and dealt with issues other roofers won't touch (i.e. removed and disposed of old satellite dish, painted the brick chimney, fixed the chimney flashing, extended vents). He had great feedback and educated me on any questions I had. His quote included other things that were important to me having young children in my home, such as: no radios or loud music, no foul language on the job site, a clean work site at the end of each day and end of the job, and no smoking on the job site. He guaranteed that there would be no need to disrupt the household, i.e. knock on the door/ring the doorbell (although when getting your roof done some noise is inevitable), however it was nice to know that there wouldn't be disruption at the door while trying to get kids to nap. He was great at communicating progress and staying in touch. He was transparent with his quote (and I'm paraphrasing) - that they aren't the lowest price in town (or the highest), but the quality can't be beat! I'm so glad I didn't go with anyone else. The length of their warranty was great too, and unmatched by anyone we compared with! Some may misinterpret longer warranty with poor or lack of faith in workmanship , however I'd rebuttal that the longer warranty shows confidence in their workmanship as they're certain they won't need to be back in the time frame. He allowed an inspection to ensure everything was up to my expectations (but truthfully, I think this team holds themself to a higher standard than their customers do!) I was so impressed that I asked for his opinion of other workers in town for jobs (other than roofs) that hold themself to a higher standard as Neil and his team do. If you want to have a drive-by look at their work, send me a message and I can give you my address! It's incredibly refreshing to see youth have such pride, dedication and commitment to their work! I won't be calling anyone else for roofing as long as Thunder Bay Roofing is around!