Reviews of Great Floors St. Thomas (Contractor)

Greg Payne

Great service,staff,products and installers

Herbert Hildebrandt

Great service, products and staff

London '64

My experience with this company has always been EXCELLENT. They are honest with their advice, carry every type of floor you could ever want, and have some really helpful and friendly staff. (Seriously - what's with the negative reviews from people who have never even purchased from this company!?)

Joanne Frankruyter

Your website says you are open til 3pm. We just went there. Door sign says closed and by appointment only. Please update your website

James Meadows

Excellent Service great product and product knowledge

JG

Do not buy here. They do not honor there warranty. I have a 25 year wear and tear. Run around to the fullest. Now I need to call my lawyer. Don't believe the posts on here there probably the people who work there. Take your money elsewear my advise to anyone who is looking to buy at this place don't do it.

John

Small business that cares. Forged the box stores and come here !!! Awesome service and knowledge

Lee Mattox

Helpful sales staff, huge selection of all types of flooring, and price was pretty good too. We only ordered carpet, but they have every type of floor you could want.

Renny Whipp

Excellent service. These folks went out of their way to be helpful. And, by the way, I'm not family nor is anyone paying me to say this!

CASA DE OLA!

Great Floors St.Thomas, Ontario A couple of years ago, we requested an estimate to get our living room floors done. A week later the sales person and owner dropped by to take measuments and said he would call in a couple days with the cost. As the days and weeks passed and never hearing back from him we decided to hire someone else to do the job. 10-months ago, for whatever reason my wife dropped in the store to look at some floor options for another project, where the person on the floor happened to be that same guy who never contacted us back regarding the previous estimate. When she brought up why she was never contacted back, he claimed he had no recollection of who she was. After reading some of the reviews, all indications point this business does not demonstrate loyality to their customer base, nor to the potential consumers of this small community. Poor communicators and not worthy of good recomendations...

Jeff Mitchell

If I could give this place zero stars, I would. Ordered a carpet install in December and they had staffing problems, had to reschedule my booking and take a second day off work. The installer did a good job and they are local so I went back to get my basement done. They confirmed the install date and time. The day before my install they call and tell me they don't have the staff to uphold the booking. No consideration for customers time. No apology when I went in to get my refund. Terrible customer service. Avoid at all costs!

G Mail

Great service

Phil Hamilton

Good service and good produce to choose from.

Vince Trovato

I was looking to have bedrooms done, and after reading the reviews I decided to go somewhere else. We went to Sac Wall in Lambeth.

Kirsten Burke

Always helpful, accommodating, friendly and good humour!

chad ghattas

Great place to stop in and local. Andrew and staff are very helpful. Great selection and price and they install what they sell

Claire Antaya

Had booked a 4pm apt. Was told to call to be let in for my booked apt upon arrival as doors would be locked. Not only did I call, I called 4 times trying the different extensions & finally after 10 min of knocking on door & calling I left a voicemail on the admin assistants v.m. I haven't heard anything since! Terrible service & I haven't even gotten in the door. Wint be returning.

Sean T

Great dealing with Andrew and staff. Very knowledgeable and made buying easy. Surpassed my expectations on the product and service. Will Definately going back

Mike Holland

Very professional service. Fair pricing. Installers are very friendly and helpful with maintenance and care for your new floors. I will definitely go there for all of my flooring needs

Jim Teetzel

Nice showroom. Lotsa variety. Friendly folks..helpful advise.

Dave Green

Overpriced poor installation service

Linda Trovato

Poor quality flooring....not safe for my grandson to crawl around on! They don't honor their warranty!

Jimmy Jj

They were fantastic , they installed flooring , a new tile shower and recently a custom tile inset shelf. They did an excellent job and did it quickly exactly on time. We had an issue with the floor and they were super quick to react and fix it. They are experts with great customer follow up.

Sampage T

Great selection of flooring!

Shawn Southern

Very helpful and knowledgable staff. Provided flooring samples and understood our concerns and answered all of our questions.

Sydney Dalziel

Terrible service and poor product stay far far away from this place !!! Hope this helps even a few people to not buy here ! Home Depot is way better or A1 in London.

Brian Van De Slyke

Always great service. I have gone to other places looking at flooring but always come back here I the end. Everyone is very helpful. Installation was on time and was done very professionally.

Tyler Ouellette

After getting the wrong tile THREE times and then having to re-Grout the tile (once they finally installed the right one) it is once again filled with cracks and holes in the grout! Do not use them! Update as per request: the name it would be under would be Tracey Ouellette. I know it's the right store because I was in there several times to verify the correct tile. Update: as of January 2021 still have heard nothing from Great Floors even after e-mailing them. Don't waste your money here people!

Michelle Rickard

Always friendly and knowledgeable when I have been there, and they have timely installation services

J L

Great place for all of your flooring needs

C. Pike

Chris did an awesome job installing our bathroom floor! Super nice guy too. My wife and I are very pleased with the job he did for us.