Reviews of Mr. Furnace Heating and Air Conditioning (Contractor)

Krystal Cavarghney

absolutely perfect service from the agent who came to our place. he was an expert in the system , did the repairs fast and was both clean and polite. i don’t know a good job from a bad one on this work but my husband said this guy was a real pro. think his name was Klaude but yeah he was great and wed use this company again anytime especially cause of him .

Angie

We had a service call from Claude. He was professional, courteous and informative. He went above and beyond our expectations. Truly a delight!

Lea-Anne Payette

Andrew and Dustin were amazing! They kept me up to date on everything they were doing while doing furnace maintenance and installing a humidifier. They were both very knowledgeable and made sure I understood how to use my new equipment. Upon showing me they came across an issue with an older piece of equipment which they promptly replaced. Technicians like this are why Mr. Furnace gets my repeat business.

Kimberley Thompson

I've used Mr Furnace's services for a few years now and always request Claude to do any work on my boiler - he is fantastic. He always goes above and beyond, and takes the time to explain things to you. I highly recommend Mr Furnace.

Phil Rosettani

Claude has been in our home at the installation of the ductless a/c unit. This visit was for a repair which his fixed temporarily until they can come and service it permanently. I recommend Mr Furnace. Claude and the team. I will follow up when the repair is fixed permanently (today is May 25, 2021)

Capt. John Swallow

Great customer service from Kevin, who made a proper check of our rather unique home and explained an appropriate equipment solution. Installers, Vincent & Steve, were completely professional, personable, respectful of us & our home. Despite a few challenges with 2.5 ft. thick concrete walls and rainy weather, the install was exceptionally clean & efficient. The units are great, very quiet (the outside unit is barely noticeable standing 6 ft. away) and nice to have proper heat (with the option for AC/Dehumidifier) in this 191 yr. old house! Definitely #PyrateApproved

Louise Yee-Magee

Bryan T was very professional & had a very friendly demeanour. It was delightful to deal with him. Our very first time using Mr Furnace & because of Bryan T, we will not hesitate, going forward, to book their services again. Bryan T left everything spic and span: you wouldn’t know he’d been round! Thank you Bryan!

Bob Westrope

Very efficient appointment setup and confirmation. The service person showed up on time, was very friendly and did a great job. Based on this one experience, I’d have no hesitation in recommending Mr Furnace.

David Mitchell

Of course the strange noise coming from my furnace in the middle of winter isn't a good sign, so I called Mr Furnace and they came out that night. Much to my delight I immediately recognized Claude (and he recognized me as well), from when our system was installed over 10 years ago plus the numerous regular maintenance visits he's attended to. He immediately recognized what the issue was and even though he said that I could possibly continue with the bearings on my part starting to fail he did mention that there's no telling when it would actually fail. Since I'm a believer in small problems becoming big problems we went ahead with the repair and had a nice chat throughout. Claude was friendly quick and at no time attempted to pressure me into the repair, I just like being warm. We've had one warranty issue prior to this and now that the furnace is just out of warranty I feel like I've gotten my money's worth, and Claude said that just by looking at it we've got many more years ahead of us with this furnace. I'm part of their plan where I pay monthly , receive two free service visits per year along with a free filter once a year, and get 20% off repairs.... so it's been all worth it in my eyes. Good job.

Daniel Goss

Matthew A. was our technician and he went way above our expectations. He explained everything in detail and informed us of equipment that would improve our home's efficiency thereby saving us more money. We would like to thank him for his great effort and professionalism. He is truly an amazing asset to a great company.

John Schuster

Tech came out to do a yearly inspection and cleaning, let me know a few things and gave me quotes on the spot before I had to ask. I like when guys a prepared to answer questions, not pushing just prepared

Sandy Southwood

I can't say enough how efficient this company this, the service guys are amazing, I'm so glad I choose this company for my heating and air conditioning and they stand behind there warranty

Mick Higgins

Matt is a true professional. Friendly and passionate about his work, Matt ensured that all my questions and concerns were put at ease. Matt patiently explained how the system works to me and equipped me with valuable information in case of an emergency. I feel more confident about managing my system in future :) I would recommend Matt to anyone looking for a new HVAC solution or a reliable maintenance call ????

Scotland Rising! Hoggan

Aj came for the seasonal maintenance. He was attentive, and informative, and super friendly and easy to talk to. Directed me with instructions on what I may have to pay attention for in the near future and left me feeling good and ready for the winter.

J Brown

The Mr. Furnace repair/maintenance crew are all very friendly and they are quick to respond to repair needs. The downside is they are all different as to what they do and do not inspect and what they do and do not charge for. There seems to be no rhyme or reason so I have a hard time trusting that I am being charged for things fairly/correctly.

Neale Robb

The men who installed our new furnace & air conditioner were friendly, careful and conscientious. Even on a rainy day they took care to keep our place clean. They worked well together and genuinely enjoyed their work. They took the time to explain system features to us and answer any questions we had. We are very pleased with their service.

Ken Garrett

Always amazing service! Patrick is an amazing person and he took time to answer all of my questions. Give him a raise!

Lennies M

Excellent service and extremely courteous I want to say a big thank you to Mr. Furnance management to train their staff to take care of their customers . Well done folks !! A special thank you to Mr. Derwin who came over and only left the place after he ensured the problem we faced is completely taken care. Mr. Derwin is an experienced person to nail the root problem and many had come and were not able to identify. Well done Derwin

Laura Revell at Living LRG Productions

Blower went on furnace. Part received and replaced within 2 days! Fast courteous service! It’s is now May and once again fantastic service by Claude! Serviced our A/C wonderfully!

Michelle Strauss

I noticed that my furnace started leaking whenever the AC was on, so I called Mr Furnace and they were extremely helpful, and sent someone to come check it out within a few hours. Robin was extremely polite and helpful and he fixed my problem quickly and efficiently. He was extremely professional the entire time. He also showed me how he fixed it, and explained everything very clearly to make sure that i understood (and I know nothing about furnaces, etc). I was very nervous about having someone in my home during the pandemic, but he wore a mask, gave me lots of room, and made me feel very safe during the entire process. I will definitely use this company again due to the excellent service I received today. Thank you again, Robin! Update: Had another leak in a different place on my furnace (very old furnace) not related to the first issue I had. I called Mr Furnace and had someone at my house within the next few hours. Matt was extremely helpful and fixed my leak quickly and efficiently. He also explained everything to me very well, so I felt very good about the entire experience. He was very polite and helpful. He also wore a mask and kept a good distance between us at all times. Overall, very happy with this business both times I have used them, and I will definitely continue to use them in the future! Thanks again!

Phyllis Kempers

I’m very upset With not only the fee we paid but the fact that the technician was unable to fix our ac! We found another company who found a damaged gasket and put some Freon in as it was low! Everything is now working! Will not recommend your company for any service call!

Jeff Edmunds

Claude checked our furnace over today for the coming winter., Claude was thorough and professional. Claude did excellent work. Thank you, Claude.

Jeannie Thomas

Tom and Brian arrived right at 9 a.m. on a Monday and by 5:30 I had a new furnace in place. I was so glad that I had scheduled a furnace check a few days earlier because the technician discovered cracked coils in my 18 year old furnace. They put down sheets to make sure my floors would not get dirty and worked meticulously to ensure that the new furnace was safely installed. They also made sure I felt comfortable taking care of this new furnace such as removing the filter each year and putting in a new one which was different from my old furnace where I had to wash the cells and aluminum screen filter. I felt comfortable asking questions... even the kinds of questions that I thought they might think were silly. They were very kind respectful patient when explaining all the changes and how to work the new thermostat. They even redirected the clear plastic water hose from the drain in the floor which was a nuisance. Their demeanour made me feel very comfortable overall... I wasn't afraid or embarrassed to ask any questions about the work being done. Several Mr. Furnace employees made me very happy: a kind lady that took my phone call, the original technician Jeremy that discovered the problem, the salesman Brian who explained all of my options very clearly and carefully and answered every one of my questions to my satisfaction and Tom and Brian who replaced the furnace ! At this time I am very happy and thankful! Great job!

Stephanie Turton

When my family woke up, the house was cool. With snow in the forecast, I called Mr. Furnace. They booked me a same-day appointment and gave me notice when the technician would arrive so I could make sure I was home to let him in. The technician was professional, efficient and kind. He took the time to explain was was wrong, the repairs required and the price breakdown. Mr. Furnace even offers an inexpensive maintenance package to keep things running smooth. They were very honest and fair. I highly recommend this company.

Joe “CJ”

Matthew was very professional, kept me in the know of what was going on and ensured my AC was functional before he left. He also booked a follow up to do a more permanent fix as he had to improvise to get me up and running today. In the end I was left a happy customer. Thanks for the prompt response and repairs

Ryan Teeter

A/C went out this week, and they sent Claude to our place to check out. Glad they did because he discovered a refrigerant leak, thoroughly explained the issue, and after a second visit had it all fixed up with a replacement part. Claude was a stand-up, knowledgeable guy and not the least bit pushy - would definitely count on him for anymore HVAC issues (though regardless I hope those are few and far between lol).

Claudette Young

I have had the best quality service, maintenance and assurance of safety and performance of the furnace and humidifier unit! Matt and others have been professional and explained the issues of concern. This was a scheduled annual maintenance and some Problems needed tending to proactively rather than waiting for the system to break down. I am so glad I joined the monthly program . A superb company and team!

lou ann binning

Woke up this morning to a very very cold house. Checked the thermastat and only 64 degrees and it was set for 70. I could here the furnace on but only cold air coming through the vents. Called Mr. Furnace and Claude showed up at my door at 10 am today! Claude was so nice, explained everything he was doing as he repaired the furnace, checked and double checked everything and was so very very nice and personable! A part had to be ordered but I was told that it would arrive Monday or Tuesday and i hope that Claude can finish the repair for us. I can't say enough about the prompt kind service of Claude and Mr. Furnace!!

Paulito

The tech was extremely professional and friendly very informative and would gladly have him Back for next years service thank you

Alanah Claus

Claude was very informative and personable and he took the time to explain everything well!

Carey Bridges

Steven was awesome, very professional, made great recommendations for the upkeep of our system and was kind enough to repair an exhaust pipe my kids broke off :-) Very Impressed , Thank you

DANA BAYLEY

My husband and I moved into a new home in 2 months later we needed a new air conditioner. Matthew Andres the Matthew Andrus was our service person and he was excellent. On time, efficient, and explained everything about our new unit. He offered to come back at any time without hesitation if we had any issues with our a/c. I highly recommend this company and especially, Matthew! 5 stars ????

Tammy Reid

Mr Furnace Heating and Air Conditioning are very reliable and all their Techs are professional especially Claude and Mark. They listen to all of your concerns and act accordingly to fix the problem. The only problem I have is that you don't always get them here the same day the system fails. You have to wait for the next day. Thanks to Mark and Claude this time I am hoping the part actually gets replaced as I have had issues since the unit was installed 3 years ago. Thanks to these 2 great Techs as it is very hard to find ones that care. Thanks so much Mark & Claude!!!

Master White

We had a great experience with Mr. Furnace sales person Peter who explained all our options and provided a fair price. Installers Matthew and Everett came on time, were very professional, answered all our questions, worked very efficiently and did an amazing job with the install. I would not hesitate to use Mr. Furnace for all my future HVAC needs.

Justin Sasso

My parents had reached out to them, and arranged to get a new furnace and air conditioner. After speaking with them, I discovered they were about to pay $17,000 for a new furnace and air conditioner in their 1,000 Sq.ft house. Frankly, thus is absolutely outrageous. I had paid $4,000 ,for the same service in my 1,400 Sq.ft house. They promptly canceled the agreement. Update: I had called to discuss the matter at end per the direction. It was to their office line with different call prompts. I do not have the time to go through prompts and reps. Mr. Furnace did contact my parents to request the removal of this review. They also stated that all the details should be exposed. A HEPA filter was part of the 17k offered. Not sure of this is a some kind of additional unit, but it sounds like a filter to me. There has been no mention whether or not a humidifier was included in the package. The 4k I spent had included a humidifier. The brand for 17k was a keep rite from my understanding. I went with Goodman as per the installers suggestion. The keeprite included a 'lifetime' warranty vs the 10 year with Goodman (and many others) maybe this warranty was the additional 13k? I would strongly suggest shopping around to ensure you get a fair price for your equipment

UpCycle Canada

Great service - swapped out old tired unit in our condo/rental unit with a new system - guys were friendly and efficient.

Hugo Chesshire

Super professional and friendly, great to deal with. Recommended

John Rosier

We were fortunate to have Claude service our air conditioner and found a problem that couldn't be fixed that day. They didn't have the parts to fix my unit so Claude phoned in an order and put a rush on it. When the parts came in, Claude came in on his day off, Saturday, May 22. Was an all day job. Claude provided excellent service, was polite and was nothing short of professional. I would highly recommend, Claude to complete any job! Thanks Mr. Furnace and especially, Thank you Claude! J. Rosier

Dan Galenkamp

My wife and I have had two Mr. Furnace techs come since buying our first house in 2020. The first came in the winter and the second, Claude, just came by today to fix an AC issue. Both issues were covered under warranty and both times we called we were able to get same-day appointments and were made aware of everything that was happening as it happened. Really professional both times... we're impressed! And kudos to Claude, he was super polite!

Chris Olsson

Claude came for the annual seasonal maintenance. He was attentive, and informative, friendly and easy to talk to. He informed us about 'hotspots' in the furnace that probably have been there for a few years now, and that we may have to pay attention for in the future. He did a good job and left us feeling ready for the winter.

Glenda Lightfoot

Although I had to wait about 3 weeks to get an appointment for a technician to do maintenance on the furnace, I was very happy with the service. Robin is a very polite gentleman who explained everything to me and assured me that everything was in good condition and good working order. I signed up for the annual maintenance plan and will have them return every year, to service the a/c in the spring and the furnace in the fall.

Matt D

Steve was a very friendly and knowledgable guy. He clearly cares about providing a great service and takes pride in his work. Had my AC up and running again in no time.

deborah Termini

our furnace motor gave up, as a result we had extremely high temperatures in the house. The issue was fixed within 3 days including the ordering of the motor which was not readily available. I have never had one bad experience with Mr. Furnace, and would not take my business anywhere else. Andrew was extremely funny and professional at the same time, identified the issue and came a couple days later to fix it. GIVE THIS MAN A RAISE

monique belair

Absolutely fantastic service from the prompt response to my request for service, the sales associate and finally Ryan and John's installation of my new furnace and AC unit. They were all extremely professional, prompt, courteous, respectful and knowledgeable. At no point did I feel like my concerns weren' addressed or that my questions not answered completely. Without hesitation I would highly recommend Mr Furnace to anyone. On another note Ryan was a fantastic mentor to John. Very patient and took the time to explain and train John as a new technician. Ryan is the type of mentor we all wish we could hire to train our new employees!!

Uncle Duhn

They gave a fair price, after a little negotiation in which they pulled the, "take it now or You won't get this price" tactic. We are in Our 60's and that bull won't work here. Surprisingly to the salesman We still bought from Mr. Furnace as they offered the Best Furnace and Best warranty. Yes, their price was the highest but considering the furnace and 10 year PARTS & LABOUR warranty they were ahead of the other furnace companies and with an awesome Lennox variable speed high efficiency furnace. Quite happy with the furnace so far. The installation was done quietly and efficiently but my only issues were, they left some items behind, I called TWICE to ask when they would pick them up, but nobody ever came to get them so We were left to dispose of it Ourselves. Also there was quite a mess in the back wall of the furnace room, in Our entertainment room along the wall and in the corner. They also put a few DEEP scratches in the wall next to the entrance to the furnace room that required spackling and a repaint. They got the job done of removing the old furnace and installing the new one in a day. Overall, a decent and efficient job.

Sarah Rasmussen

I had HVAC technician come to our home to address a concern I had with regards to our AC. He was so respectful and kind-hearted. He took time to explain the reason for the noise to my partner in a way that made sense. I would highly recommend.

Jon Shaw

Steven did maintenance work today on my furnace. Prompt, pleasant to chat with, very communicative and friendly. Professional attitude and an all around nice guy. Thank you!

Kevin Daly

The guys that showed up were great - wore masks and booties - very polite - I didn’t understand that a hole needed to be cut in the returns but they were very patient and explained the process - cleaned up after themselves - they were great!!

MI - 12ED 657439 Clarkson SS

The Mr. Furnace Technician (Steve) arrived on time, before he entered our home he donned on his mask and booties. He was very knowledgeable and he took his time to fully inspect our furnace . He did a thorough cleaning and explained any deficiencies and recommendations. I hope when we schedule a maintenance or repair in the future that they send the same technician (Steve).

Rosalind Phillips

Very pleased with my new furnace and air conditioner. The guys were in and out in four hours with minimal disruption. Big shout out to Anthony for being so brief in his explanations (my request because I hate long drawn out details) and for being patient with my scared rescue dog. He’s a gem.

Cathy Smith

Hi. At first Matthew came to do maintenance and informed us that our equipment was 15 years old and that we could have a salesman come and talked to us before anything fell apart. We decided to have a visit and Mike came and spoke to us. We ended up buying a new furnace, AC and arranged to rent a tankless water heater. CJ and his partner came and and spent hours putting everything in after they removed the old equipment. They were very kind and professional. We had a very good experience and everything is working without a hitch. Thank you, Cathy & Jim Smith

Cee Dee

Bryan M was here to do our annual A/C maintenance today. Always a pleasure having him making sure everything is in working order. He really goes above and beyond and is one of the best! Matt completed our annual furnace maintenance today. He provided great service, was very thorough, and knowledgeable! Another great tech on the Mr. Furnace team!

Benjamin Pumpkinspice

Honestly if it wasn’t for Claude we would have switched companies a decade ago lol. He’s an angel and works twice as hard as anyone else we know! Always super polite and cleans up so well it’s like there was never any work done. 10/10 ⭐️ Thank you all.

Bob Mills

From the home comfort specialist to the installers. Mr. Furnace was a pleasure to deal with and very accomodating. They went above and beyond from initial counsultation to the end of installation. They committed to everything they said they would do and more. All work is certified and looks very clean and neat. They are even coming back in the spring for AC unit start up. If you need a new furnace, air conditioner, or just service I highly recommend Mr. Furnace.

Becky Matson

We recently purchased a new home and ended up needing a new furnace and AC combo unit. After dealing with a very aggressive sales representative from a different company we found Mr. Furnace. They've been fantastic - from the down to earth sales representative who helped us sort out our options to the on site crew who installed the unit - they were great, kept us updated and informed, really nice guys who did a fantastic job. Ryan and Mac spent practically the whole day working on installing our unit while dealing with logistic issues caused by the old units installation. We're super satisfied and very happy we went with Mr. Furnace :)

Janet Wood

They are a great company, and they call me each year so I dont have to remember to do it. They are very friendly, courteous, and speak to you in terms a non furnace person would know. I always ask for Juergen he is the best, they have sent others but that did not work out very good. So Juergen is the professional I ask for! The staff that call to book appointments are also very friendly and its like speaking with old friends. I am so happy with this company!

Jess Gorman

I got turned away by a lot of companies that couldn’t clean our vents due to the way our furnace was laid out. These guys came and worked with what we had, they were super nice and now our vents are sparkling. The previous owner was a smoker and had a cat, and combined with our renovation debris we really needed this - thank you so much!! Air quality is 11/10 ????????????

Randy Walker (Reef)

Mr.Furnace went above and beyond my expectations with my problem. My furnace died in the middle of the night, 2 nights ago when I was at work. The service call came out and confirmed my furnace was toast. Then they showed what kind of a great company they are... they offered to loan us (free of charge I may add) space heaters to keep my home warm in the -4°C temperature until they could come work their magic. They completely replaced (installed and running) my furnace well under 24 hours from the time of order / purchase, with payment options that suited my fanancial needs. I've always been impressed with the service they provide, as they have been my water heater guys as well. The installers, Vincent and Steve were very courteous, personable and professional. They were efficient, clean and very polite. They did an awesome job! Give these guys a raise! I would highly recommend Mr.Furnace to anyone in need of maintainance or high quality product replacement. 5☆ all the way!

Thomas Steven

Matthew diagnosed our heating issue in minutes, and Vincent and Dan installed a new furnace the same day. They were professional and fast.

Amy Barnett

from the moment I called Mr. Furnace to the moment they left my home ~ fantastic, easy and great customer service ~ my technician, Matt F. was super personable and friendly while remaining professional throughout his service ~ he got the job done in a very timely manner and was really patient explaining the new fangled thermostat! My pets and I really appreciate the prompt, courteous and efficient services provided by Mr. Furnace ~ highly and unequivocally recommend :)

Liz Bennett

Omar, the sales manager, was very helpful and knowledgeable about tankless water heaters. He sent out a highly capable team in a very timely manner and was able to give me a good price as a loyal customer. Andrew and Ethan were highly professional, polite and accommodating with the installation. Everything looked great and works great!! Thank you!!

Abby Navoa

We just had a mini split installed. Our tech Tyler Sampson and the other guy helping him were very nice and polite. They both answered any questions we had, explained everything and even went over the worries that I had. Could not have asked for a better couple of guys to do the install.

Tim Jakob

I am not one to write reviews, however, we were extremely pleased with the care and professionalism we received for our install today. Tyler Sampson was the technician for our new unit. He went over all parts of the process with me prior to starting the installation and made sure to inspect all of aspects of the job when he was complete. He was friendly, courteous and true expert in his field. I would highly recommend Tyler and Mr. Furnace in the future. THANK YOU!

Carol Foisy

Gentlemen came to door and introduce himself. He was fast and efficient. Love those boaties. Thanks Claude.

Nathan Roik

Completely satisfied with the work from Mr. Furnace. They have always been professional, courteous and efficient. Their workmanship has been above reproach- especial Steve. He kept me informed of his progress, worked diligently and explained the work completed. 5 stars all the way.

Terry Grand

The fellows did an excellent job. They were friendly and professional. Our vents had never been done before and were really in need of cleaning. We are happy to recommend this service.

Miranda Cudney

Had my boiler serviced. It ended up Red Tagged. Very friendly and nice service.

John Druzina

Ryan, Mac and Bryan performed the install on our new AC and Furnace. They exceeded all of our expectations. We were impressed with their professionalism, cleanliness, and attention to detail. They took time to explain each step of the installation process and taught us how the new systems and thermostat work. Vince was a great salesman, he provided a thorough quote after exploring our needs and wants. Round of applause to all the Mr. Furnace staff. We highly recommend them.

Suzanna Hall

Truly a great team. I had an issue with my heating right before the temperature was about to drop to -13c… they were able to send someone out within a few hours. The technician, Matthew, was kind and helpful. Very happy with the service.

Mike Lane

Came home from work at 5am to no heat. Spoke to someone and they said they would get someone out hopefully as close to 8am as they could. Claude arrived, quickly diagnosed the problem and fixed quickly. Customer service was outstanding. Claude was very easy going and a genuine nice man. Thanks Mr. Furnace

Drew

DO NOT WASTE MONEY WITH A MAINTENANCE CONTRACT. After having maintenance completed on a Monday, my elderly mother in law had no heat Tuesday. Mr Furnace returned only to quote her almost $1000 to replace the controller board that worked fine prior to their maintenance the day before. And this is not the first time she got a $1000 quote for parts after a maintenance service Mr Furnace completed. A complete system that Mr. Furnace installed in 2009.

Eric D. Scott

Thanks to Matt who did the initial visit and diagnostic on the old units, and making the recommendations. Thanks to Vince and Steve for the professional and respectful installation of the new furnace and AC units, and the removal of the old units. Thank you Vince for the walk though and tour of the new units as well. Mr. Furnace’s team of professionals were quick, responsive, and worked professionally for us. Great work Team!

Shelley Snow

The service tech Claude was very professional, knowledgeable and a pleasure to deal with.

David Polich

Last November I had a furnace maintenance service call that I was not satisfied with. I requested a complete re-do and Mr. Furnace dispatched (at no cost to me) Claude to my home. He has been to my home several times in the past. He gets the job done in a timely and very professional manner and reviewed the results with me before I signed off on the service call.

Pat Dami

My furnace went down late at night and I decided to call Mr Furnace. I spoke to Matthew on the phone who was incredibly helpful and understanding of me needing an urgent repair. He was able to arrange for a service man to come to me within 30 minutes, which was amazing. The service worker, Claude, was able to get my furnace up and running and was extremely friendly. I was very pleased though the entire process.

Tony Fluri

The service tech as always was excellent ,professional and friendly.... a credit to the company

Donna A

Matthew was very courteous and efficient. He worked inside and outside to do the ac maintenance. He cleaned up and even took a couple minutes to pet and play with my dogs. Matthew came fully prepared for the COVID regulations which was appreciated. Thanks Matthew and Mr Furnace

Adet Thomas

I would like to acknowledge the excellent work done by Steven of Mr Furnace Heating & Air conditioning. Steven was very professional and explained the type of diagnostic service needed to determine my problem of no heating at the house. He scheduled the service required, explained the costs associated with the service and promptly got back to me the following day with his finding and a resolution of the problem. Steven was quite Knowledgeable, courteous and provided great customer service. Thank you Mr Furnace and Steven I am happy to recommend you both.

Jac Kennedy

Matthew was great. Made sure I knew all my options, and did his best to find me the right plan for me. Very professional and kind. My only criticism, is with the company itself. I was told someone would come between 12 am 4. At 10 to 4 no call, no shows. When I called to confirm, I was told they were on thier way. An hour later the tech came. I would have preferred a heads up letting me know I need to put more time aside because they were running behind. I expected better communication from the company.

Maggie White

I had a new gas line run as I changed to gas stove. I have a crawl space not a basement which, I would think, not a great job to have to do but, work completed in timely manner and I extremely pleased with work completed. Worker was both professional and friendly. Very neat and tidy. Would definitely recommend Mr. Furnace to everyone

Tashia Crawford

Claude came to my house today and I recognized him from his last visit. What I liked most about him is he is so polite, kind, and courteous. Mr Furnace you have one great employee!

Matthew Upper

I found Steven to be of a professional and friendly nature. Job was done in a timely manner.

Rick DrinksBeer

Mr. Furnace is a great locally owned company to deal with. We've been using them for almost 20 years and have always received great service. Our most recent service was with Claude. He's been here to service our boiler multiple times over the years and is always friendly and patient. A great guy to deal with.

Sandra Sorbara

Tech Steve can and help with the problem at the apt. Saturday nite he was very professsional and he knew what he was doing. Matthew came down on friday for a Scheduled apt for maintenance on the boiler he said there was a back draft coming from the 3 water tanks so he shut them off call to get some one out there to help him go onto the roof to check the chimney I told him to call me when he was finished because I went home and from the sounds of it it would take a while this was about10:30 am I went back to the apt at11:30 am only to find out that he had left. I asked the tenant that lives there his Matthew told her anything she said everything was fine and that they would be back in the morning to check the chimney so I assumed everything was ok. later I got a call saying that they had to reschedule the chimney until this thursday coming up . The next morning I got a call from the tenant to tell me she had no hot water. so I went down to check they was only one tank that was on I tried to turn the other two on and I thought they where on. she called me later and still no hot water so I called you again. after a few phone called they send out Steve. he was very very polite and professisonal and he knew exactly what he was doing he resolved the matter the same day very please with Steve. I'm very annoyed that the issue was not resolved on Friday the day of the maintenance since the issue was so severe that the tanks should have been off especially when Steve had resolved the issue on Saturday

LINDA DONOVAN

Bryan was courteous, efficient and knowledgeable. For the past several years he has maintained our service. Thank you Bryan and see you at our next maintenance date.

Steve Walton

I first had another well known company in to fix a problem with my furnace and felt I was getting duped with an unnecessary repair with multiple parts to be installed so I called Mr. Furnace for another opinion. They cleaned a check valve that was sticking and It fixed the issue. The service technician Matt F. was wonderful, professional, and explained the problem to me. He went the extra mile and adjusted my hot water temperature as well. I would not hesitate to have them back... Hats off to Matt F.

lucid lemire

Had a appointment booked for 3 days later to get my AC fixed. They called to get a tech in 1 hr early because they had no one for my original appointment, so he gets here and I told him it was leaking in my furnace. He goes out side does a pressure test and says there is a leak but he doesn't have the supplies to fix it he needs to go back to the shop.1 Hr later still not back and no word. Called Mr furnace was on hold for 10 minutes then she says she has to call me back to book a service appointment. What a joke. Still waiting ...

Ray

Claude is professional, informative and dedicated to doing an excellent job. Our furnace runs like a top and is kept in excellent status mode. Thank you Claude for your service excellence! Much appreciated.

Shannon MacDonald

Steve was very friendly and efficient. He also changed the setting on our thermostat to aid my youngest child in his ability to control the temperature indepently because of his disability. I highly recommend Steve and this company

Andy Fish

Mr. Furnace was the first place where I was able to contact and speak with a live (and friendly) person. They promptly scheduled a time to repair my air conditioner within 2 days and actually showed up prior to the scheduled time after confirming with me. Matthew (the service person) arrived as scheduled and was very polite and adhered to the COVID protocols. He quickly diagnosed the problem, repaired it, and tested it to ensure it was working properly before departing. The service fee and replacement parts were very reasonable. Will use Mr Furnace again for any future needs. Great work…thanks!!

Flyfifer 69

Impossible to contact them when trying to reply to their request for an annual service date....a lengthy recorded phone message that seems to go nowhere. On line attempts only show no bookings for months. When contact was finally made, an appointment was made promptly. The service was excellent and highly professional and highly appreciated.

Liliana Nikolov

I am very happy with service Mr. Furnace did. Very professional and knowledgeable. Also the price was right. Thank you guys for the job well done

Dave Burch

Very professional service by AJ in fixing our AC unit. He explained exactly what had happened, did the repair and got back up and running very quickly. We were very pleased!

David Morris

Lino arrived at my house after a hectic morning of lining up parts for another job. He arrived in great spirits and immediately got down to his work regarding the yearly evaluation of my furnace. with Lino's work ethic and he readily answered my questions and info to me about my furnace. A sincere and effective manner was provided by Lino. David Morris

Laurie Middlehurst

Jay and Mark were at our home to install a new furnace and AC yesterday. Very professional and courteous. They worked into the evening to get the job done with great attention to detail and current "code". They did quality work and were nice guys. Can't really comment of the quality of the equipment as it was just installed yesterday...time will tell. I only give it 4 stars because the initial quote was significantly higher than a competitor for basically identical equipment. When given the opportunity Chuck was able to work the numbers to make Mr. Furnace our choice of supplier.

David Currey

Work was done well. Tech was very friendly and informative. Repair issues are in progress.

g waters

Technicians on time and knowledgeable. Very courteous My name is not Rushi

Linda Whitehead

Brian installed a new water heater and removed the old one. He was meticulously careful in his work and most pleasant in explaining things to us. He was careful to wear a mask and to socially distance. I highly recommend him.

Mary Ellen Komar

The initial installation of 2 new furnaces and A/C units was initially disappointing and not the workmanship that we, as loyal customers, had come to expect from Mr. Furnace. There is however, a happy ending. One of the furnace unit’s white duct work was sloppily covered in dark glue, partially incorrectly installed and the second unit had minor glue application issues. The gravel surrounding the cement base for the A/C units was scattered in untidy fashion. The two man crew left quickly without installing new thermostats and did not clean up all of the dirt surrounding the indoor work areas. Our first message, to the salesman which included photos of the work performed on Thursday the date of installation, did not result in a promised return phone call from a Manager the next day. A second call the following Monday and conversation with Regina (wonderful and invaluable rep!) resulted in an almost immediate call from a Project Manager. Bryan T. an experienced Mr. Furnace technician, arrived early two days later at a mutually agreed upon day and spent one and a half days re-installing pipes to code, installing the required thermostats, cleaning up the gravel and in close contact with the company, making sure step by step as he progressed, that we were satisfied. Bryan is meticulous and values customer satisfaction as a reflection of his own workmanship and company reputation. He would be a great asset as a supervising mentor to student installers as we suspect one of ours was. Students are an invaluable and necessary component of any company and they would shine under his direction. Our situation as our salesman knew, is unusual in that we require two heating units in confined spaces. A great learning experience if properly supervised. Bryan in particular and Regina are responsible for our restored confidence and continued association with the company we had come to know in the past. While the unnecessary yet required repair to new units was unfortunate, we had the pleasure of working with Bryan T., the silver lining in our experience.

Alicen Wunderland

I purchased a furnace and AC system with Mr. Furnace and it was installed without any hiccups. A month into using the AC, it started making a LOUD noise. Mr. Furnace tech person checked it, knew exactly what the problem was, and ordered the part. But It's been 3 months and no part yet. I understand it depends on the manufacturer (waiting on Lennox part -- also: why was there a problem with a LENNOX AC one month in?? Whole other issue) but my annoyance is with Mr. Furnace not bothering to contact me to tell me it's not in yet. I've been the one to call several times, only to be told it's not in yet. An update or courtesy call would be nice. Otherwise, the decent thing to do, as promised when the system was sold to me, would be to replace the AC. Not sure I would recommend this company.

Linda Sterry

Today we had our furnace replaced by Vincent and Steve. They were very polite and explained what they had done and how to use the new system.

Janet Laus

Right from the first call we made for a repair they were fantastic. Can to repair the furnace and was very honest about the condition of the furnace. Salesman Chuck came the next day and was very informative. That afternoon installer Tyler and Adam came and by 5 we had a new furnace and heat. Wonderful, professional and very clean. Highly recommended them. We are very happy. Thanks ????

Ana Lorraine Stirling

Mark was courteous, efficient, and professional while he conducted my furnace maintenance. Truly a pleasure to deal with. I really appreciated that when I explained I needed new filters, he took the time to pick them up for me. Excellent service is so important these days- Mark and Mr. Furnace delivered.

Elaine Upper

Claude was on time, very pleasant person, knows about boilers. We have had him to the house several time for maintenance on both our boiler and cleaning of our tankless water heater. Highly recommend him.

J D

Bryan T and Mark H arrived on time. They were professional and ready to go. They did their work in a covid friendly manner. Shared information about the installation with me every step of the way. They cleaned up everything and even took away my old hot water tank! These guys know what they’re doing. 10/10, will definitely be recommending them to everyone. Couldn’t be more pleased with this process!

Rose

Have had this service for many years.All service people are professional,always on time, courteous. Claude has been here many times and is always helpful and very informative on my air conditioning concerns.I hope he can influence me to get a new one soon. I have been with Mr. Furnace for many ,many years and hope to continue using their services for a long time.

Vince Chiarelli

Had Mr. Furnace come out today to perform an inspection and cleaning of our gas fireplace. In addition Mr. Furnace attends twice a year to perform regular maintenance on our furnace and air conditioner which they installed a few years ago. The service technicians that attend are always prompt, thorough and courteous. Mr. Furnace always calls to confirm the appointment and to ensure that someone is home. It is a pleasure to deal with a company that makes customer service a priority and I would not hesitate to recommend them. Google will not allow more than one review from the same account, so I'm adding to my original review. Mr. Furnace (specifically Claude) attended for my annual furnace maintenance on August 27, 2021. As is customary, the service provided by Mr. Furnace is excellent. The service tech was both knowledgeable and pleasant. It is a pleasure do deal with a company that is customer service oriented.

etr 410

CLAUDE was great! He went above and beyond to get the hot water working again. Big personality guy who seems to enjoy what he does. JAMIE and MATT were thorough as well! They explained in plain words what was needed for repair and why

Dorothy Wurster

We have a maintenance plan with Mr. Furnace. We expected to get a replacement filter, as this has always been part of the maintenance plan. The technician informed us that the replacement filter no longer is part of the plan. To the best of my recollection we were never advised to this change. It would have been nice to know, so that the technician would not be put on the spot.

Glen Hamilton

Matthew was fantastic. He was very friendly and personable. He gave me some tips on how the system could be operated more efficiently. Matthew inspected the system to determine the cause of the error and although he may not have pinpointed the cause he narrowed it down to a few possibilities. He said to call back if there were any further issues and ask for him personally.

Vic Mik

This is a very bad company. Came down in spiral from what it was several years ago. Not professional at all. My AC unit did not work after their technician serviced it. Customer service manager is very rude. He tries to defend terrible service of their workers, talks over the customer and does not want to admit any wrongdoing. Stay away and find another company that would be willing to service your AC and heating units and treat you with respect and dignity.

Sheila Quinlan

Mr Furnace is great…our technician Claude, was very efficient and meticulous. Best cleaning we have ever have!!!

Fred Williamson Miller

Hope and I were delighted to talk at length with Mr. Furnace himself the other day. Randy guided us thru the options and helped us develop a project plan that we are very comfortable with, technically and financially. He set up Bob for the audit and assigned his crack install team Ryan and Jay, released the hardware from stock, no waiting and waiting. The job proceeded over the next two days. This is action, folks, no baloney, no nonsense. It was a pleasure to have Ryan and Jay in and around our home. They were very respectful, totally dedicated, worked at Warp 9 thru the entire exercise, highly skilled, did an absolutely beautiful job. Jay deserves a big bonus or whatever, certainly has our thanks, for spending hour after hour outside at the ac in the coldest weather for decades. Ryan is a born leader, guided this job and did the work like the pro he is. Thanks Ryan. 5 out of 5 for all aspects Mr. Furnace. Thanks Randy.

Ronald Green

Claude completed the annual service on our furnace , in a very professional way , well worth a 5 star rating.*****

Nicole Sawyer

We have had the same tech at our house twice and he was the most professional trades person I have ever had the pleasure of interacting with. He was so informative and helpful both times with my husband and myself. He resolved all our issues and was incredibly kind and respectful. 5 stars!!!

Kelly Ditomasso

Back in January 2021 and just before a cold front was moving in, my furnace stopped working. I noticed late in the evening that we had no heat. The next morning I called Mr. Furnace and they sent a technician out within an hour. Each time the office would call and let me know that the technicians were on the way which was very much appreciated. He noticed that the furnace was an older model and based on his assessment of fixing it; suggested that we get a quote to replace it. By noon that day we had a quote for a new heating and air conditioning installation and decided to go ahead with it. The technician left us multiple heaters to place throughout the house to keep warm until the installation could be done the next day. Vince and Jay showed up on time the next morning and worked tirelessly throughout the day to install the new furnace and air conditioner. They were very professional, courteous and efficient. They cleaned up after the job was completed and the finished installation was done proficiently and with much care. I would highly recommend Mr. Furnace. I appreciated the urgency of getting the job done before the temperature dropped, the phone calls to notify you they are on the way, the professionalism and care taken to complete the initial assessment and the installation and the thoroughness and honesty displayed when sitting down to choose the right furnace and air conditioner for our home. Thanks to all of you!

Janice Herchmer

Very happy with the quick service I received today. There was a problem with the electronic board on the furnace, message not getting to the thermostat. Replaced and all good now! Thank you Mr. Furnace.

Steve Henderson

Brian did a fantastic, thorough job in a highly professional manner. He answered all of my questions and explained how to charge our nest thermostat-even lending me a cable to facilitate charging. I would be more than happy to have Brian look after all of our maintenance needs. Thank you Brian.

Debbi Phillips

Very prompt answering messages. Service in a timely manner as per my schedule. Recommendations but no really hard sell for new equipment. Service man Claud worked his magic and got rid of the very loud startup noise.

Thomas Lacas

Claude in my opinion is one of your very top notch technicians . He just serviced my new furnace today and he's very professional and polite. I am totally satisfied with his exceptional service. Thanks Claude.

Lori Orr

Service done by Claude, couldn’t be more pleased. He was knowledgeable, professional, and diligent in finding the trouble, also respectful of my property. I give Claude a 5 star. May 25 2021

Frank Papp

Claude was very professional and was very, very knowledgeable. He offered us options and advised us. He answered all our questions. He worked very efficiently and maintained a sense of humour even though he had to assist us on a holiday. He deserves to be praised for his abilities as well as his very professional attitude. It is obvious he enjoys his work and Mr. Furnace.

Dan Kalmats

Fireplace inspection and maintenance by Bryan. First class job completed in a competent and professional manner. This young man is considered credit to the Mr.Furnace Team

Susan Dorion

Ryan and Matt attended at our residence to install a new furnace. They were polite and personable. They were also very respectful of our premises and left it clean. We were very pleased with the professional service they provided.

Jessica Davis

Very happy with our experience! Mr furnace has great customer service. Chris who came out to give us a quote was very friendly, understanding and knowledgeable! He helped to get us the right system in our home, we are please with how it works and looks. Competitive pricing. We loved that they had a fall sale aswell. The installation techs Ryan and Mike were very kind and hard working. They installed our furnace and ac very next day (day after the quote) they did a great job! Everything looks fantastic, very neatly installed! and they cleaned up everything before they left, Explained all the safety measures and how to use the system etc.. Thank you to all of you at Mr Furnace I will be sure to refer you to friends and family!

George Wang

The service man came in late at night, even we have a person expect you,it doesn't means you have to wake up everyone in the house by knock the door loud and talk loud without phone in before as promised. Secondly we know you only need change the old ignite of my fernac, the parts only cost around $50, even cheaper buying on line, but quess how much they charged? $400 something plus tax only for the parts. Even the come to the door and cost $50 more than everyone. If this is the way you guys rip off people. I wonder how far your business can go. Absolutely not recommended this guys for your service.,,,????

Trish Kisil

We always use Claude every year. He is very kind, friendly and considerate. Claude is very knowledgeable and tells you what he finds in language you can understand. I trust Claude completely, he is very honest. I will keep requesting him. Thanks Claude. Trish

Laura Hammond

Our technician Anthony was amazing!!! He was very knowledgeable and did a great job on our AC Maintenance. I would highly recommended him, and Mr. Furnace.

Christine Bartkiw

My furnace stopped working the day before the scheduled maintenance was to be done. Mr. Furnace came within 2 hours of calling and had the heat back on in no time. Very happy with the service.

Wes Chiang

This is the first time I called Mr. Furnace Heating after my heating system broke down 5 days ago. The worst thing is that we couldn't light the fireplace. I called a well-known BIG company from the local district 5 days ago. They sent a technician to come and check and he did nothing but just said that the motor is dead and needs to be replaced. It only took 5 or so mins and I had to pay 150 bucks. After that our nightmare began. I called the well-known Big company again to order the motor and we were kept on hold for endless hours and was transferred again and again when we just wanted to check where the new motor was in the shipping process. No one could give the date or assure when the motor would arrive. I totally understand the shipping issues recently but still... Since the temperature will drop down to -17 tonight, I couldn't stand it any longer. So, I googled and found another company (Mr. Furnace) to see if they could come and help to at least light the fireplace. When I called Mr. Furnace and told the receptionist the problem I was having, she asked if I had another resource to keep me warm at the moment and I said no. I asked if she could possibly send a technician to come and fix the fireplace, then, she put me on hold and asked her manager to let us cut in line today since we have had no heat for 5 days. 1 hour later, a technician rang the bell and fixed the fireplace problem but he also checked the heating system and only had us pay the fireplace issue. He solved our problem and said it is the board's problem and not the motor's (like what the other company's technician said). He was so nice to check it for us for free and let us know what the real problem was. After that I called that well-known Big company again to let them know the real problem (board problem) but they still put me on hold. After that I called again to cancel my order, but they put me on hold for another hour... I highly recommend and appreciated their profession and consideration.

Larry Turner

As new customers we found the service man to be polite and professional. He was very helpful and answered all our questions. We look forward to a long relationship with Mr. Furnace. Our second serving was as exemplary as our first.

Michael Cote

Excellent and very professional service. The service technician Claude was so knowledgeable and took the time to explain all aspects of his service to me. Because of Claude we made the decision to see a salesperson to inquire about a possible purchase of new HVAC, and eventually agreed to this with Mr. Furnace. Thank you so much Claude!

Joe Kerlow

Claude knew what he was doing. A real professional. Glad he's on your team.

e mayberry

Disappointed that the company no longer calls on the day to confirm the appointment so I called them to make sure I was on the schedule for my service call btn 1000 and 1400, but the office did call to let me know when the Service Tech was on his way. The tech was pleasant and professional, wore a face mask, and I always appreciate that they wear shoe covers! Great company to deal with!

Sharon Grenville

We had a new water heater installed. Matthew had come originally to do our AC inspection and he noticed our water heater was coroding and recommended a new one. He explained in great detail how it would be beneficial to replace it. He set everything up for us and a few days later, the new one arrived on time! From the removal of the old tank, to the installation of the new tank, the young men were pleasant, knowledgeable and respectful of wearing their masks. All in all we are very happy with how things were handled.

Marlene Perger

Very friendly service , never had any problems all the years we have been with Mr Furnace, very informative about their products.

Ray Audet

We’ve been on a service plan with Mr Furnace for 18 years and have always received great service. Service techs are helpful and courteous. In the most recent annual maintenance visit included in the plan, Matt was great and answered a lot of questions.

Jeff DeGordick

Matt from Mr. Furnace came on his day off before my appointment time to fix my furnace. He was professional and courteous and got my furnace repaired in no time at all. I was very happy with his service and wouldn't hesitate to deal with him again!

Kimberly Mikalauskas

Company tracked when we were due for maintenance, and followed up with us by phone to book the appointment. On date of the appointment, they called and communicated they were available to come earlier in the day, which was convenient. Service was informative and all of our questions were answered. Highly recommend.

Mandy Weston

Brian was friendly and respectful. He was also great with my dogs! He explained everything he did which is truly appreciated! There is honestly not a single negative thing I can say about this service call.

Deborah Eller

Many thanks to Tyler Sampson and Todd. A job well done. Special thanks to Dan for his kindness and sensitivity and to Juergen for helping me through the process.

Dave McCollow

The furnace had a puddle under it, and water dribbling down the side. From YouTube, I learned that a dirty evaporator coil is sort of like wearing wool gloves outside in the summer. An easy fix. But, in spite of what YouTubers said, this is a job for professionals. Claude, from Mr. Furnace, knew exactly what to do. Unplug the drainage line and clean the coil. Unfortunately, only half of the coil, on this unit, is readily accessible. Undaunted, Claude, with a bit of force, did what was necessary to get the job done. And when everything was all vacuumed out, and running freely, he did more. He made sure the outdoor equipment of the A/C was running correctly. Now, our air conditioning is cool. And so is Claude. Thanks, Mr. Furnace.

Dianne Adams

We would like to commend Vincent and Steve for the wonderful job they did installing our new furnace and air conditioning systems. They both were very friendly, worked diligently the whole day never even taking a lunch break, paid attention to every last detail, and cleaned up completely before leaving. They both deserve a raise! Thanks guys!

Murray Gervais

Water pipe for humidifier was not punctured and wasn’t getting water when installed. Mathew was very knowledgeable and helpful and fixed it quickly and very friendly.

Brian F

I highly recommend Claude to get the job done! Claude took on a challenging job in our home fixing the loud buzzing noise from our AC. He worked countless hours ensuring we are as comfortable as possible in our home. Claude demonstrated professionalism, respect and is clearly an expert in his field. Thank you Claude for all your hard work! Brian

Wendy Best

Claude was very professional and courteous. The job did not take long and we are very satisfied with the service.

Gurveer Sant

I had the pleasure of working with Steve B with an issue related to my Furnace and Water Heater drainage point. Steve arrived within the window specified and I was always notified ahead of time of when he would be heading my way. So I had time to be ready if I was away from the house at the time. He recommended a permanent fix to my issue rather than the temporary one I had been thinking of and at only a very small amount more than what I was set to pay for the temp fix, which was a huge weight off my shoulders. On that first meeting he was able to help me minimize the issue while the parts necessary for the fix arrived, another huge help! Within a week of his initial visit, the repair has been completed and everything is working great. Not to mention his customer service was great, he’s super tall with a very friendly personality; a gentle giant to the core! I had been recommended Mr. Furnace by a close friend who owns multiple properties in the Niagara region and I can clearly see why he uses their services. Top notch work and a big sigh of relief right before the holidays. Thanks again Steve B!

Lisa Heafey

Matt was very professional, courteous, friendly. He wore a mask, and booties over his boots. Appreciated the phone call before arriving as we forgot he was coming. Highly recommend Mr Furnace and with great staff like Matt.

Betty Goldsworthy

Great service and highly recommended. Arrived early and called ahead. Courteous, professional and friendly. Matt was very knowledgeable and gave us options and information on what to do with our air conditioner and water heater. Would ask for him to do any service for us in the future. Thanks Matt!

Andrew Oosterhoff

An example on why you always get multiple quotes or opinions: After paying the $150 service fee for a technician to take 3 minutes to tell me what the issue with my no longer functioning furnace on the coldest day of the year, it was “strongly recommended” that I not replace the part and rather spend 6-8000 on a brand new furnace. Giving no discussion on the broken part, I was immediately pressured into starting phone calls and new appointments to purchase and install a new furnace. I contact another smaller furnace company who explained the following: they would come out the same day to replace a $500 part that would extend the life of the furnace another 5-10 years. They clearly explained that this was a safe option and there was absolutely no reason to replace the entire furnace. I would do what it takes to keep my family comfortable and happy, but taking advantage of people to sell expensive products is uncalled for.

Greig Vivian

Claude was very professional and knowledgeable. He wore shoe covers in the house . I was very impressed with his service

Mike Macdonald

AJ was very friendly and answered all my questions. He went above and beyond when i had concerns about my basement vents and secured them for me. I really appreciated his honestly and taking the time to explain things for me. Laura Macdonald

Eva Bustillo

Great job we’re Quico and east and were on time. I recommend them very highly

Beverely Smithyman

Mark was my Mr. Furnace representative and he was a very nice young man. He did his job with quiet efficiency and cleanliness. I would gladly have him back in the spring.

Tami Chase

First we paid for duct cleaning which I was told would take 6 to 9 hrs. Then I was suppose to have someone out the following day to check the furnace of q new home being purchased. They changed the appointment feom October 28th to December 2nd. As you can see but the grit and dirt still left in the furnace this was in no way what I paid 762$ for. If you want these people to come out I'd look for a more qualified company. They should be embarrassed to call this a job well done. They told me the vents would cleaned right down to the silver as you can see that's not the case. I'm still waiting for someone to call me back about getting my money back. Stay tuned. Not to mention the 304$ my husband lost taking the day off to be there.

V Schneider

My repair rep Matt was phenomenal. He not only explained what he was doing every step of the way, he showed me what he was doing. My appointment was for furnace maintenance and a nest installation. He installed the nest and rewired my humidifier controls with no problems. The furnace is over twenty years old. When he checked the carbon monoxide levels on the furnace exhaust, he found they were “one small leak from family dying in the middle of the night” high. He voluntarily showed me the gauge to confirm. He offered me a good deal on a new furnace and got his work included in the price. The installation team came same day at at the earlier end of the window and are installing the furnace right now. Great company, everything has been transparent and the work has been phenomenal. The price has also been incredibly reasonable and although I ended up having to buy a new furnace, I was never given a “hard sell.” I am now a lifelong customer.

Shaun Lang

On December 19, 2021 we had heating issues in our rental home. The Landlord called Mr. Furnace and the issue was resolved. The service repair person, AJ, was courteous and very professional. He showed and explained all that was to be done before repairs were initiated. Within the hour he replaced a cracked flamed igniter and a flame sensor and had us running and warming up nicely. Will definitely use them again.

Brittney Burgess

Claude came out to our home to do maintenance on our central air conditioning unit. He quickly found that we had a faulty part in our system. He ensured that our unit would continue to be efficient while we waited for a part, in which he came back the next day to fix it!!. He was such a pleasure to work with! Very friendly, and informative! :) thanks for keeping my home cool during this hot summer!!!

Brenda Cowell

Very respectful and friendly. Told us everything that was being done. Showed us pictures of before and after. Would definitely recommend using this service.

Carmen Zeoli

Our standard maintenance appointment was immediately detected as potentially unsafe due to some faulty equipment. Our tech, Matthew, then focussed on keeping us safe, and offered us some options which though not ideal, we're necessary. Matthew returned the next morning, on his day off, to complete the job, and was empathetic, upbeat and efficient the entire time. We were grateful and relieved to know that less than 24 hours, after one of the first coldest nights of the year, we were set, safe and warm. Thank you, Matthew!

Sandra Vyse

Matt from Mr. Furnace was outstanding today. He fixed our A/C issue quickly so we could finally get the house cooled down. We received same day service, which impressed us as we called other companies and wait time were 2+ weeks. Matt was friendly, professional and very knowledgeable. He explained what was happening with our unit, gave us advice and options for us to think about. There was no sales pressures at all. The cost was affordable and we will definitely continue to use this company for our A/C needs. Thanks Matt & Mr. Furnace.

Anje Buma

Steve was extremely helpful in finding out what our complaint was and then piece by piece dismantling our stove until he found the issue that was the culprit. All the while talking us through the process. Very pleased with gentle but knowledgeable behavior.

Greg Morrow

Call Mr. Furnace today! I called with my major ac problem and you responded promptly and professionally, Your technician was excellent. His knowledge and expertise was awesome. His demeanor and kindness was phenomenal. With the repairs made we were elated with the cool air that refilled our home during the last month which was beyond hot! Thank all of you so much!

Jamie Quinn

No one wants the surprise of needing a furnace let alone having to get one during the pre-Christmas season. However; the professionalism shown and the quick resolve of "no heat during December" helped ease the stress level considerably. The gentlemen from Mr. Furnace set the standard that most people in the retail/service industry can only dream about. I am extremely pleased with the process of diagnosis, assistance in selecting the proper furnace for my needs and installation. Would I refer my family and friends to them? Without hesitation.

Alain Longval

Pat was very professional and courteous while disconnecting our ac unit. He was also very helpful in answering a few questions I had asked him. Hope he comes back when it is time to reconnect our ac unit.

Judy MacLeod

They were very quick to respond. I was able to get a same day appointment and was called ahead when the technician was on his way. My technician was honest, thorough and informative. He answered all my questions without making me feel like I was bothering him. Unlike the last company that came into my home they did not try and sell me something I did not need which I appreciated. I will definitely use Mr. Furnace again and will purchase my next furnace from them ????

John Sivell

Rather prompt service visit for an urgent repair on the day before New Year's Eve; friendly and efficient technician. Nobody wants their furnace to break down in winter (!), but Mr Furnace made the experience as painless as possible. Very satisfied. Generally, scheduled maintenance visits are always efficient and courteous. The most recent regular visit was our first after the 3rd wave of the pandemic: once again as totally satisfactory as ever.

Carol Sales

I am delighted to write this review to recognize and applaud the excellent service I have received this month and for over 35 years from Mr. Furnace (Randy Norton, staff and technicians). It was a pleasure having Bryan come to my home recently to do the annual maintenance on my furnace, A/C, humidifier, fireplace, and air cleaner. Further, Bryan expertly installed a new humidifier and new core of the air cleaner. Bryan is very polite, respectful, knowledgeable and punctual. Most of all, he is very thorough. Further, in my opinion, Bryan is an excellent and very patient teacher. He did not hesitate to answer all my questions about the operation of different pieces of my HVAC system. Over my long association with Mr. Furnace, I have never been disappointed with the work done by any Mr. Furnace Technician. That said, Bryan is definitely one of the very best of the Mr. Furnace technicians.

Cal Harker

Always glad when Claude shows up for service call very professional and most courteous answers all my concerns! Mr Furnace is lucky to have such a great employee. Hats off to you Claude keep it up!!! Cal Harker

Cathy Montgomery

I couldn't be happier with the service! The team was professional, efficient and took the time to explain everything. They protected my house with carpets and cleaned up before leaving. Will definitely recommend to friends and family.

KATHRYN RECOURT

Claude arrived promptly on time and was very polite and efficient. He did a great job. We have always had great service from Mr. Furnace.

Myrna Watson

I have been dealing with Mr. Furnace for many, many years - their furnace and air conditioning installations have always been excellent, I have a service contract which I have carried on every installation ALWAYS FULFILLED BY CLAUDE. I am compelled to call him the PERFECT serviceman - he’s punctual, friendly, extremely capable. dedicated and professional. He ‘s dogged in his determination to never leave unless both air and furnace are working perfectly. This kind of service is rare but gives incredible peace of mind and confidence knowing that heating and cooling are going to respond instantly at the touch of a thermostat. I’m sure all servicemen from Mr. furnace are capable, I, however will never allow anyone for service but Claude - it’s impossible to beat the best!. . . .

Andrew Goodwin

Before I mention the issue I had, I would first like to recognize what I consider to be their biggest asset and the main reason Ideal with Mr. Furnace and that's their technician Claude. Claude is great - courteous, friendly, very knowledgeable and trustworthy and knows my system inside and out. I would never question his recommendations or suggestions. Now the not so good. As Gold Plan member with them for over 12 years, I have regular maintenance services which they reach out to me and we schedule. I have never had to call to schedule them as they would call me to set up my appointment. After not hearing from them as of yet for this season (I recognize it's Covid and things are a little different), I reached out to them. I was told they have NEVER made outcall appointments and that I am responisbile to contact them and that if that happened to me in the past then I was "lucky". I was also told that I prefer a December service. I have never had my system serviced in December, I always have it done around Oct to avoid any issue in the middle of winter. Again, I was told I was wrong. The way she spoke to me was terrible, and her information was so incorrect that I asked her if she was looking at the right customer and not confusing me with someone else! I didn't end up making an appointment that day, but instead starting looking at other providers as I was contemplating leaving. I do want to point out that this was their call centre and not one of their local people I've dealt with in the past. There is one customer service rep, Becky, who I hold in the same high regard as Claude, she is top notch and always great to deal with, but it seems they now use a call centre exclusively, which I believe is a big miss on their part. When I first signed up with them in 2008, I was impressed with the local small town "ma' and pa'" feel to their organization, I miss that. I hope Mr. Furnace takes this note heart and makes some needed changes to their customer service - it's sad to see this happening.

Corinne Marie March

Excellent response! They came out even in the middle of a snowstorm to respond to my leaking furnace! With so many scam HVAC businesses out there, I continue to be amazed at Mr. Furnace, their professionalism, willingness to be truthful and very reasonable to you. This one is a keeper!

Mal Ireland

I am very pleased with the service that was provided by Mr.Furnace. Juergen, the technician who came to our home was able to quickly identify the problem with our unit. He was able to make the repair in a very short time . He was both professional and pleasant. I will not hesitate to recommend Mr. Furnace to family and friends. Thank you for bringing heat to our home. Sincerely Donna Huxley

Anthony

Strung us along all day. Assured us when we checked in that they were still coming only to tell us at 10pm once we called again that they weren’t coming. Not reliable or professional. Recommend taking your business elsewhere as we did. EDIT - Tyler, you DID NOT provide any service. You fed my family lies for an entire day and offered zero communication unprompted. I will never call your number again, I will never recommend you to anyone and I sincerely doubt your ethics at this point. Avoiding your business at all costs will be the only further dealings I have with your shady business.

Natalie Barton

Claude was very thorough and polite he explained why my AC may have been experiencing issues last summer and told me what to do once the weather is hotter to troubleshoot. I’m very happy with the service I received. Very efficient and professional

MARELENE COOLEY

Claude the technician showed up on time.He followed all covid practices..he was very polite .performed his task .Explained everything to us.We were also able to purchase a new furnace filter from him. THANKS Claude...l would always recommend Mr Furnace .we have been customers for over 10 years..always so happy with the service

Michael Mooney

Anthony the Service Technician was professional and kept me informed as to the reason for the visit, what he was going to perform for the maintenance then a full review once completed. August 25, 2021: our AC stopped working and Mr. Furnace had a technician out in about 3 hours. AJ was very professional, checked and found the issue. The repair was made and we were back up and running. Very pleased.

Elizabeth Champion

The technician was polite and courteous. He came, did his job professionally and asked if we had any questions for him about our system or what he had done to service the air conditioner. We are very pleased with our service as always from Mr. Furnace as we have for at least the past 25 years.

Trudy Chastkavich

Very impressed with their quick response. Claude was a very professional, thorough and experienced technician who did an excellent job. He was quick to diagnose the problem and determine a solution right away. He was thorough - checking all components of my AC to make sure that everything was working well. He matched the type of thermostat to my personal needs. He was kind, friendly and answered all my questions. He also observed all the Covid precautions. I would highly recomment Claude!

Brandon Resch

Steven’s been to our place a couple times now and is very friendly and professional! He’s gone out of his way to help us and answer questions regarding our AC/Heating systems, and is very knowledgeable in doing so. I would recommend Steven to anybody who deals with Mr. Furnace!

Emily Kay

Steven came for a house call to repair my Ac. He was quick, efficient and was friendly. I’ve used Mr furnace on several occasions and I highly recommend!

Andy Karan

Claude has been our hvac guy for over 3 decades. He's knowledgeable, honest, conscientious, hard working, and he knows his stuff. He's also a great person.

Alan Rosselet

We signed a contract for a furnace + heat-pump system, to be installed “in one day”. Among the many surprises along the way to installation were timeframe (3 weeks, not 1 day), reduction in the size (BTU rating) of the furnace by about 20%, substitution of a “Basic” heat pump for the “Premier” unit in the contract, installation of a “wifi” thermostat with no wifi. We were charged for the service more than a week before installation was completed, with no acknowledgement of the substitution/downgrade of equipment from what was listed in the sales contract. Staff seemed uncoordinated, with the reception person who answered initial questions about the company’s services telling us one thing, which was then refuted by the sales agent, whose statements were in turn refuted by the installers, and to complete the loop, service staff contradicted the installers. In this situation, it is hard to put much credence in anything you are told by company staff. The cooling function of the heat pump has now been in operation for 2.5 months. Compared to the air conditioner it replaced, it is less noisy and keeps the house at a more consistently comfortable temperature. The installers were conscientious, and accommodated our requests to change the location of the outdoor unit and the routing of tubing between the indoor and outdoor units. Mr. Furnace has offered to install a Wifi thermostat.

Brandie LM

We just had an amazing experience with Matthew from Mr. Furnace! Matthew went above and beyond to repair our AC issues. He was on time (early), very professional, courteous and extremely knowledgeable. So happy to be able to make a service call and have a technician come the same day; this type of service is rarely found these days.

Tanya Miller

Unfortunately we could not have the ducts cleaned without putting holes in our ceiling they where excellent in explaining..what needed to be done...we are planning on doing our basement so now we know we need to have an access panel..we will definitely be calling them back when we have proper access to the vents

Chris Warden

I was very impressed with the guys who installed our furnace and air conditioning. They worked well and took the time to advise us as they completed each task. They also showed us the new equipment and advisedz us of how everything works.

1daguerre

The sales rep Vince was great...but we now have been trying to reach the company for them to come finish the job. Left a couple of messages and still haven't got a response.

Ivy deWet

Brian T walked the extra mile to fix both my problematic fireplaces quickly and professionally. Arrived on time, diagnosed the problems and fixed both fireplaces in 1 session.

Nick

Top notch service from the beginning with Brian diagnosing our nearly-done furnace (rust on the heat exchanger), and arranging for Chuck the Estimator to come within hours. Chuck gave us more than enough information to select the best option, and was able to reduce the price by choosing to have the work done the same day. Our air conditioning unit had only a couple of years left, and saved money by having it done as well. I didn't get the name of the fellow who arrived a bit later with his crew, but they worked their backsides off until into the evening. It seems to me (and I'm sure time will show) that they did an excellent job. Of course, it didn't hurt that we're on the Gold Plan, or that it was unseasonably warm yesterday. Had we put it off, and the heat exchanger broken open later, in the middle of the winter, it would have been a different story... It's March now and AJ came round to get our new AC unit ready for the summer. He was on time, courteous, friendly, and efficient, and took his time to answer my questions. It's supposed to be a hot summer coming, and we now feel prepared for it.... September 2021, great service from Mark making sure our furnace is ready for winter. He noticed something that needed adjusting, said they'd be in touch, and less than an hour after he left he called again to ask if it was alright if he did it now. Patient (with explanations), efficient, courteous and friendly.

Jim Mcmahon

We had tyler sampson install our ac today, he was very reliable and professional. I would definitely use mr furnace again

Wilfred Monk

Brian ,the salesperson was very professional and knowledgeable. He explained what he saw as my needs and what the company would provide. He also explained that Mr Furnace would contact an energy assessor and help me apply for Government rebates. Brian did not push me into a more expensive product than I needed and even recommended not replacing my air conditioning unit while other companies said I should. The price for the equipment is reasonable. The work has been scheduled for 4 days after his visit and hopefully the installers will be just as professional.

Shawn Graham

Our technician Devon B was professional, friendly and a pleasure to meet. He was very thorough with the service. He was also great with our new rescue dog who hasn’t meet many new people yet.

J H

Our most recent service, Feb 5, 2021 was for annual boiler maintenance. As we are on the service plan, we received a call to schedule the service and then a call when the technician was on his way (right on time!). Claude has been to our home many times and always does an amazing job. He goes above and beyond with his work, and is very knowledgeable and friendly. He explains everything he's done and is happy to answer any questions . We've been happy customers of Mr. Furnace for years, for annual service and maintenance. This evening our boiler stopped working so we placed a service call. Real people answer the phones at Mr Furnace (no automated system). The gentleman I spoke to was very friendly and helpful. He told me a service person could come tonight, and provided an accurate time estimate. They called back to tell me when the technician was on his way. The technician Mark arrived and was extremely professional and kind. He fixed the boiler and got our heat back on, which was so greatly appreciated on this cold night. Despite the fact that it was late, he provided fantastic service with a smile. Thank you again Mr. Furnace! We had Mr. Furnace back last week to do our annual preventive maintenance. As usual, the service was professional and courteous, from the office staff who called to book the appointment and notify us when the technician was on route, to the technician himself. The technician was Mark again, and he completed the servicing efficiently and with courtesy. We are so happy with the service from Mr. Furnace! This summer (2020) Mr. Furnace installed attic duct work and air conditioning in our home and the technicians were friendly and professional and worked extremely hard to finish this major job. This week, we were very happy with our service from Jay and Claude. They were here for separately for two different issues. We had no heat and Claude arrived within a couple of hours of my calling for service. He was very friendly and efficient and was able to source the needed part and get our boiler working again quickly.

Patrick Ferriday

I'd like to compliment Claude for the maintenance visit today on our HVAC system. i appreciated his detailed description of the issue with the furnace and the timely repairs completed under warranty. Thank you!

Glen Brough

Christian and Gabriel cleaned the ducts in our home and they did an amazing job! They arrived when they said they would. They were very polite, professional and pleasant . They were meticulous and respectful in their work. We are extremely pleased with the results. Thank you Glen and Judy

Kay Arghittu

The 2 gentleman that arrived from mr. furnace today were fabulous! Very professional, explained what they would be doing and even showed me before and after photos of my vents! I highly recommend mr. furnace!

Cissy Jose

Well informed before their visit. Punctuality and cleanliness remarkable! Very courteous and excellent behaviour . Highly recommended

Evelyn Van Dyke

Steven, from Mr. Furnace, was professional and courteous while performing our annual furnace maintenance checkup! We appreciate his patience with our less than socialized dog! Thank you!