Reviews of Caruana Interiors and Contracting (Contractor)

Jackie Schoenberger

We have all heard of home reno projects that rival the thrills of a good horror movie. If you’d rather avoid that and watch an exciting adventure flick where the good guy gets the girl and they move into their dream home, then hire Caruana Interiors! We decided to hire Caruana to renovate our master ensuite not only because it was a local company with a good reputation, but because Graham’s responsiveness and professionalism put our minds at ease. We are business owners ourselves, and when Graham mentioned that Caruna uses the Entrepreneurial Operating System (EOS) to run the business, like our company does, we knew they were a company to be trusted. And yes, you do pay a premium when hiring Caruana for a project, but as the old saying goes “you get what you pay for.” It is definitely worth the investment. In Caruana’s defence, we did get four other quotes from other reputable companies which were all in the same ballpark. Our project started in February 2020, and right from the get-go, we felt confident in our decision. Some highlights include: 1. They respected my “obsession” to keep my home as clean as possible during the demo and construction. Our bathroom and bedroom were double tarped and sealed, and a special negative air pressure machine was used. This cut down the airborne dust/fumes. 2. All tradespeople were friendly, came when they said they would on most occasions, and cleaned up after themselves. 3. Caruana discovered that an overhang wasn’t insulated properly (roof and floor) and arranged to have it dealt with quickly. No wonder the bathroom was so cold! 4. COVID lockdown hit right in the middle of my project. I was stressed about having tradespeople in and out of my house, but Caruana went above and beyond to make sure only one tradesperson was there at a time and everything was cleaned afterwards. 5. There was difficulty getting the right wood stain for an open niche in my linen tower. Graham didn’t stop trying until he found the right plywood and stain. I had a vision and Caruana’s staff went above and beyond to make sure the finished product was what I wanted. 6. My bedroom and ensuite were fully cleaned after the renovation. 7. Any changes were done with proper paperwork, which I appreciated. 8. The project managers – Carl and Cal – were incredible. Always answered my calls and questions. If something was not right, they fixed it right away. 9. They estimated the project would take two months and they were right on time…even with COVID. 10. Great warranty service. Had a couple of minor things that needed looking into this month and Graham was on it right away. Not everything was perfect (but when does that ever happen when doing a big reno?). For a balanced review, I feel it is important to talk about the negatives too: 1. There was confusion over our custom cabinetry that could have been prevented if I had double-checked the blueprints/specifications to what was quoted. Whatever company you go with, review every line item to make sure you get what you are expecting. 2. Some errors were made in the framing, which was frustrating, but Caruana made sure it was done right in the end. 3. There were other minor mistakes in plumbing fixtures, etc. but again, the issues were always fixed. 4. One tradesperson put his foot through our basement roof, but it was repaired right away. 5. The wet saw in the garage made a mess. I had no idea that cutting tile creates a greasy dust that gets everywhere. Tarping off an area in the garage would have been the best strategy. We would definitely recommend Caruana Interiors. In fact, we have just hired them back to upgrade our front door. Again, I know I am paying a premium for their service and expertise, but I know that it will be done right, and I will get exactly what I want.

Vincent Roberts

Always great to work with a contractor who is well organized, and cares about quality.

Stop Bugginme

Excellent service. They called to confirm appointment. Estimator was very courteous and polite. Followed Covid rules.

Dani Coles-Reid

Caruana begins their process with detailed quotes that leave no surprises. They have an inhouse showroom that showcases many of the selections available for the interior finishings. Their crews are knowledgeable, respectful and create spaces that are pristine showhome quality. I recommend Caruana to anyone looking to feel like royalty in their renovated space!

Scott King

I have had the pleasure of working with the Caruana team for a number of years. Their commitment to excellence and integrity are the reasons they have passed the test of time. I wholeheartedly recommend Caruana Interiors!

Jordan Berard

I have dealt with many different contractors and trades in my life but I have never experienced anything like Caruana. They are extremely thorough and caring with their projects! Whether you are working with Graham, Carl, or Calvin, you are in good hands! Thank you Caruana team!

Jim Craig

Neville and Graham are outstanding to work with

James Lippert

I cannot recommend Caruana Interiors and Contracting enough. By far one of my best customer experiences I have ever had. From the top down Caruana Interiors and Contracting is a great choice if you are looking to complete a home renovation. This is a great organization filled with tremendous, quality individuals. Neville, Graham, Cal, Jessica and the rest of the Caruana team have all gone above and beyond what could possibly be expected of them, and have time and time again blown away my expectations. They delivered a professional level product with exceptional customer and service delivery, but they also demonstrated they really care about their customers. That means a lot and is not something I can say that I am used to. During my contracted renovations, tragedy struck in the form of a blown pipe in my units wall. The Caruana team took care of me, going above and beyond what I could have ever expected of them, and helped prevent damage, before working to restore my unit to the beautiful condition it is in today. If you are looking for a quality service, quality products, amazing customer service, and a result that will meet and or exceed expectations I would highly recommend giving Caruana Interiors and Contracting a call as I personally cannot thank them enough.

Evan Korsh

The team at Caruana was very professional and easy to deal with. They did high quality work in a short amount of time. I would recommend Caruana to my friends and family.

Ida Colby

We had a major flood in our home, which was a total gut of the basement. Also most of the main floor needed carpet and hardwood replaced. Our insurance company told us we needed to use their recommended renovation company, which we knew wasn't required. We asked Caruana to put in a quote, which was competitive and detailed, which won them bid. (sign of relief). Through the process the team was tidy and the workers were always respectful of our home. One of their workers went above and beyond duty :) He washed our dog after she accidentally ran through some glue, making sure she was clean and healthly. We had a scheduled vacation we could not cancel , and because of Caruana's professionalism were able to trust them to work while we were away. Fully expecting to come back to our bare unfinished home, we were pleasantly surprised to find out Caruana had worked diligently to make sure we were back in our home for Christimas. I cannot say enough about Neville and his amazing team!! They are truly masters of their craft and a trusted contracting company with care and compassion. We highly recommend them for any renovation or repair projects!! With great thanks Guy and Ida Colby

Karen Cloney

Caruana Interiors and Contracting did a great job on the exterior of our house taking the old '90's look into 2021, looking modern and fresh. Great workmanship, professional and helpful with the many questions I had with this project. I would highly recommend Caruana Interiors and Contracting for any exterior project you are thinking of doing for your home. (PS You will be so happy you went ahead & did the project!)