I was only going to give a 1 star rating, but I finally received a call back after 2 months, when I said I chose to go with Goodmen Roofing. After the big windstorm I understood the wait time would be long, but I waited approximately 1 month and half for my roof to be repaired and then I called back to see when it would be repaired. They said soon (no real time frame) and that they would give my name and number and have someone call me back, nobody ever did. I thought everyone was this busy so I gave them another 2 weeks, finally I really needed it fixed because my home was in the middle of being sold and for the buyer's peace of mind I knew I needed to get it fixed. I tried calling Goodmen and they called back right away and said they could come fix it that day. The day I called to cancel Cooper Roofing to inform them someone else would be doing the job, I finally got called back and were polite and said they were happy someone was taking care of me and they apologized. This was just over 2 months from my original call in for service. I understand companies get really busy, but I wish I would have got at least one call back and an actual time frame so I'd know to try someone else if they couldn't meet my schedule as I had made the lady in reception aware that my home was being sold and I needed to have it done. Everyone at Cooper was pleasant to deal with, but it was frustrating under the circumstances.